JOB ADVERTISEMENT
Title: Remedy Technical Team Lead/Programmer Location: Nashville, TN This is a critical key position that will work with the Remedy team (to include business analysts, developers), and customers as well as various process teams to provide input and direction for the implementation and administration of BMC's Remedy applications. The Remedy technical team lead will direct and assist in the execution of the Design/Build/Test/Deploy activities. This job is 100% onsite. Relocation expenses are the responsibility of the applicant and will not be reimbursed. If interested, please forward your resume to care...@itprophets.com The Remedy Specialist must: * Understand planned scope and requirements of Incident, Problem, IT configuration (Change), and IT asset management processes. * Provide insight as to what BMC Remedy ITSM suite can and cannot support. * Provide input to develop and implement execution plan for Design/Build/Test/Deploy phase. * Provide SME guidance on installation/configuration of foundational BMC components (Remedy and ITSM suite) and BMC Atrium CMDB. * Have excellent written, verbal and interpersonal skills. * Must be committed to expanding the footprint of the Remedy application to other departments. Primary Duties: * Design, customization, integration and delivery of BMC Remedy ITSM suite v8.0, * Provide BMC Remedy and ITSM support to determine how this tool will be deployed and integrated with the existing support applications. * Install, develop, configure, and implement Remedy AR System Incident and Problem Management modules and BMC Atrium CMDB. * Integrate existing helpdesk process flows into the Remedy Service Desk modules. * Implement business requirements as they pertain to BMC Remedy applications. * Interact with customers and partners to solve critical software problems or issues. * Perform maintenance and enhancements to all Remedy applications. * Help design and implement requirements for Incident and Problem management. * Estimate level of effort to design and deploy BMC Remedy ITSM suite v8.0 and BMC Atrium CMDB. * Perform high complexity (i.e. system level applications) analysis, design, development and unit testing of software applications from user requirements and design documents. * Resolve defects encountered during various testing cycles. * Work with the Remedy Lead and various process owners to define the performance goals and metrics for the proposed solution. * Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met. * Serve as liaison to the business community, to ensure that its needs are fully understood by the project team. * Assist in translating requirements into business processes supporting existing or new business capabilities. * Participate in quality management reviews to ensure adherence to all quality management plans and standards. * Ensure that the client's goals are being met, and offer alternative solutions as appropriate in order to meet overall client goals and objectives. * Maintain awareness of new developments in industry and processes. Continuously develop knowledge and associated skills by implementing concepts appropriately. * Identify and support opportunities for continuous improvement and participate on improvement teams. * Monitor and support the team's adherence to the established policies, processes, and procedures. * Monitor and ensure team's process and configuration documentation is up to date. Background/Skill Set: * 4+ years of BMC Remedy administration, configuration, customization, design, and implementation. * 4+ years of IT Operations work experience. * Bachelor's degree or 4 years of Operations experience in lieu of a degree. * BMC Remedy IT Service Management suite v7.x, 8.x preferred * BMC Atrium CMDB * BMC Remedy ITSM Asset Mgt Module * ITIL Foundation Certification or experience with implementing IT Service Management processes. * Work flow and process design * Deployment of BMC Remedy ITSM suite and BMC Atrium CMDB * Familiarity with CMDBs, Asset Mgt, and Configuration Mgt. * Experience gathering requirements and planning for a CMDB implementation * MSOffice Professional Suite. Scott Parrish IT Prophets, LLC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Overlay follies: Selection fields
While I have no problems with voicing concerns/issues with BMC on the ARSList, we have all done it at one time or another, I think it cowardly, easy and extremely disingenuous to do when hiding behind an alias. AFAIK, you are free to post anything concerning BMC/REMEDY/ARSYSTEM to the ARSList (within the guidelines of the list, of course), no doubt. In my opinion, your initial thoughts are on point, but your final sentence is off target and mean spirited. Just my two cents. BTW, my name is SCOTT PARRISH. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of AR Admin Sent: Wednesday, November 30, 2011 3:01 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay follies: Selection fields ** What!? BMC is encouraging a trend of releasing unfinished product and patch it with unsupported utilities to address customer issues? One - I'd call this more of a software problem than a customer issue. And two - I woldn't brag too much about that fact. Date: Wed, 30 Nov 2011 12:29:01 -0600 From: david_eas...@bmc.com Subject: Re: Overlay follies: Selection fields To: arslist@ARSLIST.ORG It will be. We wanted to make the capability available between releases rather than forcing folks to wait until the next AR System release to get the functionality. It's a trend we're trying to encourage - where applicable, release small utilities between releases to address customer issues more expediently. Then fold those utilities (or the functionality they provide) into future releases. I assume the community would have a positive reaction to getting resolutions more quickly... -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Wednesday, November 30, 2011 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay follies: Selection fields Ashish, Thank you! Looks like a great add-on that really should be a core component of the Dev Studio... ;-) Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashish Thakur Sent: Wednesday, November 30, 2011 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay follies: Selection fields Hi Daniel, You can try new utility posted on BMCDN that can create overlay of all views on a click. https://communities.bmc.com/communities/docs/DOC-17903 Regards, Ashish Thakur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Overlay objects named __o : common knowledge?
It's my understanding that this issue is a known defect. Scott -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Uday Joshi Sent: Wednesday, November 16, 2011 12:58 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay objects named __o : common knowledge? Hi, One more challenge I am facing that the auditing is disabled on the overlay form. The FormAppObj guide has a section on it but its not elaborate enough. Can anyone share hands on experience on how to enable this for overlaid forms. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, November 11, 2011 5:06 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay objects named __o : common knowledge? The __o syntax was described in the most detail in the Migrator docs, where it tells you how to compare overlay to overlaid objects and vice versa. Eventually it appeared in the 7.6.04 upgrade docs, which were very short on detail and accuracy initially. The Developer Studio hides it (the fact that there is an __o form once you overlay the original), while it is VERY obvious in Migrator, and has been since day one. You will also see all of the __o forms in the arschema table, where they get their own unique schema ids. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Luthgers Sent: Thursday, November 10, 2011 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay objects named __o : common knowledge? Hello Kaïs, i was digging into this since 7.6.04 has been released to add overlay support to ARInside. But I don't know what your question tend to exactly. While i know that overlay objects have __o added to it, i decided to hide this fact in the ARInside workflow documentation completely. I think this is to some point API internal information. And for future ARS versions which might support more than just two worklow layeres we don't know what BMC does with this naming convention. Developers who work with overlays for a while will surely sooner or later know about this object naming. But most customers are still using an odler version. Currently, I wouldn't say its common knowledge. John Am 10.11.2011 12:05, schrieb Support: ** Hello List, As we are pre-alpha testing the new version of ARSmarts, we are wondering if the fact that overlay objects are called /objectname/__o is common knowledge, or if none of you was aware of this before reading this sentence :-) :-) Pls let us know if you knew by answering to this email to the list, or directly to supp...@arsmarts.com. Thanks in advance. Kaïs _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hcnfyfdgic
Danny, It's not what was said, but the way it was said. And I agree with you. Couldn't have said it better, maybe just differently: HHHgggfhgs and then Phbz Vggfhgsjdgjddhdnekwkwkwekeheheehejejejdhdhdjhhdhddhdhghjkltyijcg hvvczdasdghbnmmmbdfchbBsbsbdvsvshejshqbbwbsbebdbkjbvc. See the difference in how I said it? Scott -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Monday, August 29, 2011 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: Hcnfyfdgic Well said, couldn't agree more ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jaspal Sent: 28 August 2011 19:24 To: arslist@ARSLIST.ORG Subject: Hcnfyfdgic Phbz Vggfhgsjdgjddhdnekwkwkwekeheheehejejejdhdhdjhhdhddhdhghjkltyijcg hvvczdasdghbnmmmbdfchbBsbsbdvsvshejshqbbwbsbebdbkjbvc. Thanks Jaspal S Rawat 720-937-9072 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Form View Issue
After changing the layout from fill to xy you will need to look at resizing the view again. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 8:21 PM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Hi Scott, It was set to Fill I changed it to XY. but still its same Thanks On Fri, May 27, 2011 at 8:09 PM, Scott Parrish sparr...@itprophets.com wrote: For the View in question, is the Layout Property set to Fill or XY? If it is set to Fill try changing it to XY. Scott Parrish IT Prophets -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Yes i Cleared The Cache but still the issue is same. Thanks On Fri, May 27, 2011 at 7:54 PM, Martinez, Marcelo A marc...@cpchem.com wrote: Clear the cache in mid tier -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Yes Shane Exactly thanks On Fri, May 27, 2011 at 7:51 PM, Shane Buchholz sha...@samhealth.org wrote: Just to clarify... You are going to Layout and selecting Show Actual View Size and then modifying the size by using the modifiable black lines at the edges of your form? Thanks, Shane Buchholz Systems Analyst II - Remedy I.S. Business Operations Samaritan Health Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 7:16 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Hi Thank you I did the same but still i am getting spaces. Thanks On Fri, May 27, 2011 at 7:43 PM, Andrew C Goodall ago...@jcpenney.com wrote: Check the Actual Size of the view in Dev studio - adjust actual size as needed - look for black line and black corner box that you can drag in with cursor to adjust actual size. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Form View Issue Hi , In 7.6 we created a Form and a View for it , we customized the view , but when we open the view in Midtier , It showing some extra space at the bottom What can be the issue .. Thanks, Anil ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers
Re: Form View Issue
For the View in question, is the Layout Property set to Fill or XY? If it is set to Fill try changing it to XY. Scott Parrish IT Prophets -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Yes i Cleared The Cache but still the issue is same. Thanks On Fri, May 27, 2011 at 7:54 PM, Martinez, Marcelo A marc...@cpchem.com wrote: Clear the cache in mid tier -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Yes Shane Exactly thanks On Fri, May 27, 2011 at 7:51 PM, Shane Buchholz sha...@samhealth.org wrote: Just to clarify... You are going to Layout and selecting Show Actual View Size and then modifying the size by using the modifiable black lines at the edges of your form? Thanks, Shane Buchholz Systems Analyst II - Remedy I.S. Business Operations Samaritan Health Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 7:16 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Hi Thank you I did the same but still i am getting spaces. Thanks On Fri, May 27, 2011 at 7:43 PM, Andrew C Goodall ago...@jcpenney.com wrote: Check the Actual Size of the view in Dev studio - adjust actual size as needed - look for black line and black corner box that you can drag in with cursor to adjust actual size. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Form View Issue Hi , In 7.6 we created a Form and a View for it , we customized the view , but when we open the view in Midtier , It showing some extra space at the bottom What can be the issue .. Thanks, Anil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARSystem DB Connection Password Reset from Application end
Create an entry in your ar.conf file to enter the password in clear text: DB-Password:AR#Admin# (you may want to double-check the syntax for the ar.conf entry in the BMC knowledgebase or guides) After you successfully start the arsystem and connect you can change the password using the ARSystem Administrator Console. Scott Parrish IT Prophets From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Thursday, May 12, 2011 10:14 PM To: arslist@ARSLIST.ORG Subject: ARSystem DB Connection Password Reset from Application end ** Hello List, I need help on our current situation - We are in middle of SLM 7.6.04 installation on ARS 7.6.04 with ITSM 7.6.04. While ARS installation, we changed the DB password for ARSystem. While SLM installer was not connecting to DB, so our intelligent DBA reset the password to - AR#Admin#. And unfortunately our installing team forgot the password given while ARS installation, so now ARS is not coming up due to password conflict. As we are not sure of password at application end, we are unable to reset DB login password to correct one. Is there a way to change the password at application end? ARS is on AIX, DB - Oracle 11g. Any suggestions are appritiated. Regards, Vab ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: stderr.log
Lisa, My guess is that you have another custom form that contains some of the reserved field IDs that are used on the email messages form. The system thinks this custom form is the email messages form and is checking to ensure that all of the other field IDs reserved for the email messages form also exist on the custom form. When it doesn't find them it writes these errors. I know that I have created custom forms and have copied over fields from the email messages form and have received these errors. I've had to delete the fields and re-add them using my own custom field IDs and not the field IDs that are reserved for the email messages form. Hope this makes sense. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, December 21, 2010 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: stderr.log Those are the field ID(s) Do a comparison of the Email forms in the distribution file AR_Email_Workflow.def with your system (the file is in your email engine directory) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Tuesday, December 21, 2010 8:14 AM To: arslist@ARSLIST.ORG Subject: stderr.log ** I'm getting these errors over and over again on our stderr.log file (never saw them before). Dec 21, 2010 9:11:20 AM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: ERROR (311): Field ID is not related to this form; 18100 ERROR (311): Field ID is not related to this form; 18091 ERROR (311): Field ID is not related to this form; 18104 ERROR (311): Field ID is not related to this form; 18096 ERROR (311): Field ID is not related to this form; 18103 ERROR (311): Field ID is not related to this form; 18082 ERROR (311): Field ID is not related to this form; 179 ERROR (311): Field ID is not related to this form; 18084 ERROR (311): Field ID is not related to this form; 18099 ERROR (311): Field ID is not related to this form; 18098 ERROR (311): Field ID is not related to this form; 18093 ERROR (311): Field ID is not related to this form; 18092 ERROR (311): Field ID is not related to this form; 18087 ERROR (311): Field ID is not related to this form; 18089 ERROR (311): Field ID is not related to this form; 18088 ERROR (311): Field ID is not related to this form; 18085 ERROR (311): Field ID is not related to this form; 18086 ERROR (311): Field ID is not related to this form; 18090 I looked at the arschema and these form ID's are not what I would expect (our form ID's go up to 600). Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell lisa.ke...@te.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: stderr.log
Lisa, Just to be clear, and I don't want to send you down the wrong path, but I wouldn't expect a custom form to have the same field IDs referenced in the stderr.log. Rather I would expect to see a custom form with other field IDs in the 18000-18999 range that do not match the field IDs referenced in the stderr.log. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Tuesday, December 21, 2010 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: stderr.log ** I know, I HATE that!! Why can't they at least save all the text and throw it into a rejected form or something so we at least have a clue of where it came from and what it was. I restarted the email engine and the errors continued. I finally understand a little better what fields these errors are referring to though. There are no customized forms with these same field id's. This is weird, but I'm still investigating! Thanks for everyone's help. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mattias Sörlin Sent: Tuesday, December 21, 2010 10:46 AM To: arslist@ARSLIST.ORG Subject: SV: stderr.log ** Hi, Restart the email engine service and the errors should go away. To bad the emails are eaten by email engine and will never be seen again. Message will be deleted without logging in email messages form because there is an error on submit. Best regards Mattias Sörlin Från: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] För Kemes, Lisa Skickat: den 21 december 2010 15:14 Till: arslist@ARSLIST.ORG Ämne: stderr.log ** I'm getting these errors over and over again on our stderr.log file (never saw them before). Dec 21, 2010 9:11:20 AM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: ERROR (311): Field ID is not related to this form; 18100 ERROR (311): Field ID is not related to this form; 18091 ERROR (311): Field ID is not related to this form; 18104 ERROR (311): Field ID is not related to this form; 18096 ERROR (311): Field ID is not related to this form; 18103 ERROR (311): Field ID is not related to this form; 18082 ERROR (311): Field ID is not related to this form; 179 ERROR (311): Field ID is not related to this form; 18084 ERROR (311): Field ID is not related to this form; 18099 ERROR (311): Field ID is not related to this form; 18098 ERROR (311): Field ID is not related to this form; 18093 ERROR (311): Field ID is not related to this form; 18092 ERROR (311): Field ID is not related to this form; 18087 ERROR (311): Field ID is not related to this form; 18089 ERROR (311): Field ID is not related to this form; 18088 ERROR (311): Field ID is not related to this form; 18085 ERROR (311): Field ID is not related to this form; 18086 ERROR (311): Field ID is not related to this form; 18090 I looked at the arschema and these form ID's are not what I would expect (our form ID's go up to 600). Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell lisa.ke...@te.commailto:lisa.ke...@te.com _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX
Vaibhav, Because you haven't actually purchased a new server license you probably cannot generate the server license you need from the support site (the support site requires you to enter a PO# that relates to a purchase of a new server license). You will need to contact BMC support, send them your license file and have it converted to a 7.x version. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Cesaro Sent: Monday, December 13, 2010 11:01 PM To: arslist@ARSLIST.ORG Subject: Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX ** Vaibhav, You will need to generate new 7.1+ licenses from the BMC Support website as they change when moving to ARS 7.1+. You will be given the selection of the version of ARS that you are licensing. And yes, the ARS key is dependent on the host ID of the server you are running it on. On the plus side, the only key that you need is the AR Server license, and others can be added without a key. Obviously, you need to actually own the licenses to install them. Hope this helps. Regards, Tony Cesaro aces...@gmail.commailto:aces...@gmail.com http://amcpu.org On Mon, Dec 13, 2010 at 10:12 PM, Vaibhav Singhal vaibhavsing...@hcl.commailto:vaibhavsing...@hcl.com wrote: Hi All, Can anyone please suggest something on following - We are implementing new 7.6 environment. We have successfully installed ARS and mid tier, now I was licensing ARS 7.6. I imported licenses from ARS 6.4 to ARS 7.6. But when I am starting next installation(CMDB), it's saying ARServer is not licensed. Is it dependent on machine Id or something, as new environment is on a different machine as that of the old environment? Can anyone please suggest something? Warm Regards, Vaibhav ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: GUID FIELD 179
All, I believe the confusion surrounding field ID 179 is this: Prior to ARS 6.3, if you wanted to use a GUID for creating parent/child relationships, the GUID had to be created using the Application-Generate-GUID process (there was no field Id 179). In ARS 6.3, Remedy introduced field ID 179. This field is auto-populated by the system and is available throughout all three phases of filter processing (unlike the Request ID field). By adding field ID 179 to a form you can push the value of the field in a Phase 1 filter push that executes on submit (even though you have not specifically set the field's value). In addition, the value is also available for any active link push fields that execute on Submit. Chris Woyton's email below points out that the auto-population of this field does not work prior to 7.5. I cannot attest to whether it works in 6.3, but I know it works in 7.0 and above. Ben is correct, except that field ID 179 behaves differently than field ID 1. The value of field Id 179 is available immediately upon submit (population of the field does not rely upon the completed commit to the database). I hope I have not further confused the situation. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Tuesday, December 07, 2010 12:29 AM To: arslist@ARSLIST.ORG Subject: Re: GUID FIELD 179 ** The GUID field has always (since its invention) been automatically populated ON SUBMIT - that is when all workflow has fired and the record is being written to the database - much like field 1. If you need it ahead of that (in filters or ALs) then you need to populate it. Cheers Ben Chernys www.softwaretoolhouse.comhttp://www.softwaretoolhouse.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chris Woyton Sent: December-07-10 05:14 To: arslist@ARSLIST.ORG Subject: Re: GUID FIELD 179 ** The GUID isn't automatically populated in earlier versions of ARS (I believe 7.5 is the first version which does). For lower versions you need to use a run process as you have been doing. Sounds like there's either a documentation bug or you're looking at a newer help file. On Mon, Dec 6, 2010 at 9:19 AM, Gadgil, Abhijeet abhijeet_gad...@bmc.commailto:abhijeet_gad...@bmc.com wrote: Potentially you could write an active link on say lose focus of a field to call $PROCESS$ @@:Application-Generate-GUID and set the output to a field on the form This way you will have the GUID created. Now when you save / submit the request then an entry will be created in database. This way you can have the GUID created even before a entry is created at the database level hope that helps Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: GUID FIELD 179
If you issue the submit - and have not populated 179 - and then do a set fields in a filter say field-179-copy = $179$, I expect you will find a null on field-179-copy. (I have not done this.) Well, I think you should. I think you'll be surprised with the results. I never said that field 179 required a completed commit to the database. Yes, I said that about field Id 1. In that regard, I was wrong. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: Tuesday, December 07, 2010 2:32 AM To: arslist@ARSLIST.ORG Subject: RE: GUID FIELD 179 Hi Scott, I am not wrong. If you issue the submit - and have not populated 179 - and then do a set fields in a filter say field-179-copy = $179$, I expect you will find a null on field-179-copy. (I have not done this.) Neither 1 not 179 require a completed commit to the db. They are set automatically by the arserver code before doing the update sql statement but after the set of filters (phase 1) have fired. In the case of 179 if and only if it is not in the transaction on the submit nor set by wf - possibly not set to null by wf. The only advantage of 179 (and it is a big advantage) is that you can build your child records before the parent is saved (hopefully remembering to clean up those children when the parent is not saved) by setting a value with wf before the set of filters are done - thereby allowing the server code to skip its setting. As for auto-populate, it works as I have described above since the invention of the field in 6.3 (as you correctly identified its introduction) with this from the 6.3 arstruct.h /* Reserved for the GUID (Globally Unique */ /* ID) field of the current schema object.*/ /* The field will be a character field */ /* with the length of 38 characters. */ #define AR_RESERV_GUID179L I note the comments have not been changed since (up to 7.6.03) though indeed the Global-ness aspects have been improved as have the database SQL issues with its early releases. Note also that it MUST be 38 characters else it is NOT considered a GUID field for auto-population. Cheers Ben Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.commailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.comhttp://www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Parrish Sent: December-07-10 06:48 To: arslist@ARSLIST.ORG Subject: Re: GUID FIELD 179 ** All, I believe the confusion surrounding field ID 179 is this: Prior to ARS 6.3, if you wanted to use a GUID for creating parent/child relationships, the GUID had to be created using the Application-Generate-GUID process (there was no field Id 179). In ARS 6.3, Remedy introduced field ID 179. This field is auto-populated by the system and is available throughout all three phases of filter processing (unlike the Request ID field). By adding field ID 179 to a form you can push the value of the field in a Phase 1 filter push that executes on submit (even though you have not specifically set the field's value). In addition, the value is also available for any active link push fields that execute on Submit. Chris Woyton's email below points out that the auto-population of this field does not work prior to 7.5. I cannot attest to whether it works in 6.3, but I know it works in 7.0 and above. Ben is correct, except that field ID 179 behaves differently than field ID 1. The value of field Id 179 is available immediately upon submit (population of the field does not rely upon the completed commit to the database). I hope I have not further confused the situation. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.comhttp://www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Tuesday, December 07, 2010 12:29 AM To: arslist@ARSLIST.ORG Subject: Re: GUID FIELD 179 ** The GUID field has always (since its invention) been automatically populated ON SUBMIT - that is when all workflow has fired and the record is being written to the database - much like field 1. If you need it ahead of that (in filters or ALs) then you need to populate it. Cheers Ben Chernys www.softwaretoolhouse.comhttp://www.softwaretoolhouse.com From: Action
Re: IT Prophets RemTools Presentation At WWRUG10: Tuesday, 4 p.m. Conference Room Muse 4
Susan, We do not currently have a recorded webinar available. However, we will be glad to provide you with marketing materials and will setup a webex session to show you the product. We are hopeful of having a recorded video available soon and will alert the ARSList when it is complete and available on our www.itprophets.comhttp://www.itprophets.com website. Thanks you very much for inquiring! Scott Parrish From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Monday, October 18, 2010 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: IT Prophets RemTools Presentation At WWRUG10: Tuesday, 4 p.m. Conference Room Muse 4 ** For those of us unable to attend RUG will there be a post-RUG webinar we'll be able to watch? Susan On Mon, Oct 18, 2010 at 2:21 PM, Scott Parrish sparr...@itprophets.commailto:sparr...@itprophets.com wrote: ** All, In the past, AR System Developers and administrators had very few options in the way of documenting and troubleshooting forms and workflow. Today, there are a number of third party tools including those provided by Abydos, ARSmarts and ARUtilities along with BMC's own Developer Studio. On Tuesday, IT Prophets will introduce its unique documentation and troubleshooting toolset: RemTools. We would like for all of the ARSListers attending the WWRUG10 conference in Las Vegas to attend the RemTools presentation tomorrow at 4 p.m. in the Muse 4 conference room. See for yourselves what makes RemTools so different from the competition. Please, encourage your customers and colleagues to attend also. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.comhttp://www.itprophets.com/ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Editable Columns
Lisa, You can simply do a set fields and set your table to row one. Fairly simple. In your active link that calls your table walk guide, the If Action before the call guide should be: Set Fields Current Screen Set Field: Table Field Name Value: 1 There are other ways of doing this. If your active link Call Guide Action has the Table Loop checkbox checked and you specify the table, then it will not do a table refresh and will start at row 1. (Of course, this functionality depends on your version of ARS.). Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Tuesday, August 31, 2010 2:26 PM To: arslist@ARSLIST.ORG Subject: Editable Columns ** Why is this so hard for me? I know this should be simple Want to have 2 editable columns on my table - done. I think I need to do a table walk, set some fields, and then push these fields to the main form. When I kick off the table walk (via an Active Link Guide) I need to start at row 1 of the table to do that walk. The only way I know how to do this is refresh the table and if I do a refresh, the changes are lost. If I don't then if the customer makes multiple changes to the table and leaves the last row (for example) highlighted, that's the only row that goes through the table walk. I feel I should know how to do this, but I'm getting very frustrated! Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell lisa.ke...@te.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARERR 371
Vladimir, I believe this is a bug in the version of the ITSM suite that you are using in that a modification pushes the submitter field over to the SHR:Consolidated form. Turn on your filter and active link workflow logging (I believe it’s a filter) and find the workflow that is pushing the submitter on Modify. You can remove the Submitter push from the workflow and you will no longer receive this error. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, August 02, 2010 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 371 ** Not through the application interface. Changing it any other way *MAY* violate license agreements.. Technically you could do it with a Direct SQL using the application interface, but I am not 100% sure if doing so you would be in violation of the license agreement. You would need to read that in full before trying it out.. I had tried it out once for fun - but not implemented it in production anywhere.. and it works.. Joe From: Novikov, Vladimir A CTR US USA vladimir.a.novikov@us.army.mil To: arslist@ARSLIST.ORG Sent: Mon, August 2, 2010 3:08:38 PM Subject: ARERR 371 ** Hi, I’m getting the following error when trying to modify Requester Info on HD tickets. Does anyone know if there’s a way to get around it without changing submitter mode or creating custom fields to store requester info? We’re on ARS 6.3. ARERR [371] You cannot change the value of the Submitter field -- the Submitter Mode of the system is configured to be locked : SHR:ConsolidatedList : Submitter Thanks Vlad _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: {Remedy ARS} Clear All
Lisa,
Is your current form a Display Only form? If so, this is why you can't select
it. If it's not, there should be no reason that you can't.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Thanks for the suggestion, but the Clear All that I need is on the current
form, so when I try to select the Read Value for Field From: it won't let me
select the current form.
I need to clear all the fields when I lose focus from a page field.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on) Set Field If: 0 = 1 If No Requests Match: Set
Fields To NULL If Multiple Requests Match: not a concern since 0 never equals
1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing I can
think of is to do a set fields action and set all the fields to NULL. That
does not seem like the best solution. I look through the documentation for
something like PERFORM-ACTION-TABLE-CLEAR table_field_ID, but i didn't see
anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much
like the CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
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Re: {Remedy ARS} Clear All
Lisa,
You should be able to easily copy the fields from your display only form to
your new regular form . . .It doesn't matter that the fields, when copied, will
remain display only. Obviously, you won't need the page fields and you won't
need to pretty up the regular form unless absolutely necessary. I would just
copy the fields over and be done with it.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Yes, it is a Display Only form. Sorry, I should have mentioned that.
I'll probably take your regular form template suggestion. I have about 4 pages
that could be clicked and every time they lose focus, I would like everything
would be cleared.
Even though I would have to create the regular form and create all of the
fields (with the same id's), it would be better than creating a set fields
active link (4 or 5 of them) and having 50 or 60 set Field to $Null$ for each
field and each active link.
I just wish there was a process that I could run, but that was just wishful
thinking...
Thanks so much for the tip
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Monday, May 03, 2010 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Lisa,
Is your current form a Display Only form? If so, this is why you can't select
it. If it's not, there should be no reason that you can't.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Thanks for the suggestion, but the Clear All that I need is on the current
form, so when I try to select the Read Value for Field From: it won't let me
select the current form.
I need to clear all the fields when I lose focus from a page field.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on) Set Field If: 0 = 1 If No Requests Match: Set
Fields To NULL If Multiple Requests Match: not a concern since 0 never equals
1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing I can
think of is to do a set fields action and set all the fields to NULL. That
does not seem like the best solution. I look through the documentation for
something like PERFORM-ACTION-TABLE-CLEAR table_field_ID, but i didn't see
anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much
like the CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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Re: {Remedy ARS} Clear All
This is true.
That being said, when I create custom forms and workflow, I generally have a
template form (it's a regular form) that I use to store ALL the fields that I
add to any forms in my application. I do this for a number of reasons. This
allows me, even if I have a display only form, to do a matching IDs lookup
against the template form (to clear all my fields).
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, April 30, 2010 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Of course you can't do a read from the same form if you are on a Display Only
form (Since you can't select the display only form as the form to get data from)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Friday, April 30, 2010 1:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Yeah, that is too simple. All these years it was right under my nose. Thanks!
On Thu, Apr 29, 2010 at 2:09 PM, Lyle Taylor tayl...@ldschurch.org wrote:
Oh, the elegance of that! Nice solution!
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on)
Set Field If: 0 = 1
If No Requests Match: Set Fields To NULL
If Multiple Requests Match: not a concern since 0 never equals 1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing
I can think of is to do a set fields action and set all the fields to
NULL. That does not seem like the best solution. I look through the
documentation for something like PERFORM-ACTION-TABLE-CLEAR
table_field_ID, but I didn't see anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much like the
CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
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Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on)
Set Field If: 0 = 1
If No Requests Match: Set Fields To NULL
If Multiple Requests Match: not a concern since 0 never equals 1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing
I can think of is to do a set fields action and set all the fields to
NULL. That does not seem like the best solution. I look through the
documentation for something like PERFORM-ACTION-TABLE-CLEAR
table_field_ID, but i didn't see anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much like the
CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
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Re: {Remedy ARS} Clear All
Thanks Lyle.
Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, April 29, 2010 5:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Oh, the elegance of that! Nice solution!
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on)
Set Field If: 0 = 1
If No Requests Match: Set Fields To NULL
If Multiple Requests Match: not a concern since 0 never equals 1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing
I can think of is to do a set fields action and set all the fields to
NULL. That does not seem like the best solution. I look through the
documentation for something like PERFORM-ACTION-TABLE-CLEAR
table_field_ID, but i didn't see anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much like the
CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
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Re: CRITICAL:URGENT: Couldn't login to ARADMIN
Usually this is the result of having a floating license assigned to the admin user. Admins can use floating licenses in the user tool, but MUST have a fixed license for use in the admin tool. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA Sent: Tuesday, February 02, 2010 5:34 AM To: arslist@ARSLIST.ORG Subject: CRITICAL:URGENT: Couldn't login to ARADMIN Hello List, Need your immediate support on one issue that we are facing logon to ARDMIN client using admin accounts. Although same accounts are working on aruser. Please advice something. Regards Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy contract opportunities..
Joe, Peace and quiet in the middle east? Good luck with that. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.comhttp://www.itprophets.com (sent from my Apple IPhone) On Dec 12, 2009, at 6:36 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Too unnerving :-). I used to work in Kuwait and all that action happening there I thought I was getting a bit too old for :-) Remote work - sure.. Onsite - not until there is a little more peace and quite around there than there currently is.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Frank Caruso Sent: Saturday, December 12, 2009 5:55 PM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: JOB: Remedy contract opportunities.. ** Joe, How does working in Iraq sound? :) On Fri, Dec 11, 2009 at 3:03 PM, Joe D'Souza mailto:jdso...@shyle.netjdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Listers, I am available for contract opportunities that may be out there. I am located at New Jersey but open to commute.. Please do write to me offline if you or anyone you know is looking for an experienced Remedy consultant. I have close to 12 years of Remedy experience and have been working with the AR System and its applications since version 3.x of the AR System.. Cheers Joe _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Developer Studio issue - auto grouping of qualification criteria
I'm with you Guillaume. I have very few complaints about the Developer Studio,
but this is certainly one of them.
Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification criteria
DevStudio is a great revolutionary tool compared to the good ol' Admin tool,
but there is something that the Admin Tool is better at, by not doing it: the
automatic grouping of qualification statements. Let me explain. When setting a
qualification, whether for an active link , filter or table field
qualification, or any qualification, DevStudio over groups the statements to
the point where it is harder to see what it is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$) AND
('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' != $NULL$))
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more difficult to
figure it out in DevStudio than the Admin tool because of the extra brackets.
With complex qualifications, this becomes a real annoyance that really gets in
the way of the developer, specially because the auto-grouping is done even
before saving the active link, filter, table field, etc. This problem is
magnified when dealing with the ITSM workflow, to the point that I find myself
copying and pasting qualifications in Notepad to strip the extra brackets to be
able to understand the qualification this is not good.
This problem really needs to be fixed, or at least provide the end user with
the option to turn this feature on or off. IMO, it should be off, so
DevStudio behaves the same way As the Admin tool by default. So far it seems
there is no option to turn this off, but if somebody knows a way, please let us
know
Guillaume
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Re: How to write the value of an editable column into the database using a filter guide?
Mark, This cannot be done through a Filter Guide. You will need to use an Active Link guide. The value in an edited column only exists on the client until some action is taken to push the value to the database. Since the value in the edited column only exists on the client, then this action must come from an active link. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Tuesday, October 27, 2009 6:00 AM To: arslist@ARSLIST.ORG Subject: How to write the value of an editable column into the database using a filter guide? Hi Listers, I'm on ARS 6.3. I have a Table Field with one editable column. While the user is saving the main record, I do a filter loop on it and try to push the values of the column into the base form. This isn't working however. To track the problem down, I've build a message into the filter inside of the Filter Guide and the filter shows that the value of the editable columns is null. The message show correct values of the non- editable columns though. Is it possible to use a filter guide to write the values of an editable column into the database? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Where to create a Process Template for SRM?
Howard, Go to the service request manager console. On the left side select process view then click the create button. Sorry this is off the top of my head as I'm out at lunch Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.comhttp://www.itprophets.com (sent from my Apple IPhone) On Oct 13, 2009, at 12:48 PM, Howard Richter hbr4...@gmail.commailto:hbr4...@gmail.com wrote: ** All, I know that I am getting older then dirt, however, I cannot find the form that allows you to create a Process Template for SRM. On page 52 of the SRM configuration guide its talks about them, but no place that I can find points you to the form. Any ideas? As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = mailto:hbr4...@gmail.com hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Permissions to cancel a request on SRM:Request
Do you have the Submitter Mode set to Locked on the server? The only way a user will be able to update any record with a Read license is if that user is the submitter of a record and the Submitter mode is set to locked. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andre Salsa Sent: Monday, September 28, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: Permissions to cancel a request on SRM:Request ** Hello, I have a question about the requester console. As I see, a client user with only read license, should be able to create and cancel requests trought the Requester Console. But, when I try to cancel a request with this simple user, I receive a write access error. When I ckeck the user permission for this Client User, I can only see the Company ID set as Access Restriction. Is this some kind of ITSM bug? I think there might be some permission missing, so this user can cancel his own request. I'm using ITSM 7.5, but I also tested it with ITSM 7.0. André Massoli Salsa ITSM Consultant / Developer Ícaro Technologies - Campinas/SP http://www.icaro.com.br E-mail: andre.sa...@icaro.com.brmailto:andre.sa...@icaro.com.br Work: +55 19 3731 8300 r8353 Mobile: +55 19 81265659 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ITSM 7.5/SRM 2.2 Issues
Listers, We are currently having major issues with SRM 2.2 Patch 003 running on ARS 7.5.0/ITSM 7.5.01. BMC's answer to the problem is to roll back and reinstall SRM. I am curious, is there anyone out there running SRM 2.2 with ITSM 7.5.01? And, if so, was yours a fresh install of ARS 7.5/ITSM 7.5 or an upgrade? And, did you run into any issues or problems? ARS 7.5.0 ITSM 7.5.1 SQL Server 2005 Windows Server 2003 Standard Edition Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
RKM 7.5 Install
Has anyone out there completed a fresh standalone (not integrated with ARS) installation of RKM 7.5? If so, any gotchas, caveats, issues that you can pass along? Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Use of Advanced Interafce Forms in SRM
The Advanced Interface Forms are used in place of the 10 Question Service Request. You can use the advanced interface form if you need more information for the Service Request than the standard 10 questions would allow. There is workflow already associated with this form. If you think you are going to need more than 1 advanced interface-type service request then you can copy the form and share the out of the box workflow with the custom advanced interface form. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Tuesday, May 12, 2009 3:42 AM To: arslist@ARSLIST.ORG Subject: Use of Advanced Interafce Forms in SRM ** Hi All, Can someone explain me what is the use of Advanced Interafce Forms in SRM 2.1/2.2. Thanks Regards, Manoj Jain _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
2.0.01 Remedy Link For Microsoft Project Application Lsn by Planwell Technology
Listers, I cannot find the documentation on the BMC website for this product. The link exists on the product documentation page, but once you click the link it takes you to an empty page. In addition, the product download is available at the BMC EPD site, but the documentation is not available with the download. Does anyone out there happen to have the docs? Also, do you know if the product works with ITSM 6.0 Change Tasking (the change module that comes with Help Desk) or only full blown Change Management? Any info would be greatly appreciated. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Free Mid-Tier toolbar from IT Prophets
James, Thank you for the input. I really appreciate it. We are looking at next releasing a pay version that may include the types of features you are referring to. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Thursday, March 05, 2009 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Free Mid-Tier toolbar from IT Prophets ** Not bad. Although, a really nice addition would be if you could add separate drop-downs to access the common ITSM consoles as well as search and create requests on common forms (Incidents, Change, etc). This would allow our users to quickly jump between various ITSM applications and common actions in Mid-Tier. Just my two cents on it, James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Parrish Sent: Thursday, March 05, 2009 3:10 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] ADV: Free Mid-Tier toolbar from IT Prophets Advertisement Listers, IT Prophets would like to announce its first release of RemBar, a FREE Internet Explorer toolbar for the BMC/Remedy Mid-Tier 7.x. RemBar's features include the ability to receive real-time Remedy Alerts via the Mid-Tier (without having to actually refresh the Alerts form) and the ability to track the login status of the user anytime the user's Internet Explorer browser is open. With RemBar, even if a user navigates away from the Mid-Tier, the RemBar status icon lets users know they are still logged in (and, in most cases, still consuming a floating license). RemBar adds Mid-Tier logout functionality from the browser without having to access a Mid-Tier url. You can download RemBar free from our website: http://www.itprophets.com/index-5.html. Please view the short videos for additional information on RemBar. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are htmlPlatinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR [310] Value has wrong data type for the field
Frex, At the risk of pointing out the obvious, since this is running in a filter, the path C:\Photos\00109125J.jpg must be valid on the server and not the local client. When developing on a local machine, then moving to a server, these types of things often get overlooked. Just a thought. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Wednesday, February 04, 2009 10:15 AM To: arslist@ARSLIST.ORG Subject: ARERR [310] Value has wrong data type for the field ** Dear all, ARSERVER 7.1.00 Patch 004 OS: WINDOWS SERVER 2003 DB was SQL Server 2005 Client 7.1.0 Patch004 I hope this is not another bug as I already came across two this week which I reported to BMC. I have a filter set a field, which adds an attachment to an attachment pool in the CTM:People form which fires on modify. The log shows that the filter executes a set action an fails with the error: ARERR [310] Value has wrong data type for the field Here an extract from the filter log: 0: Set Fields FLTR TID: 001952 RPC ID: 067665 Queue: Fast Client-RPC: 390620USER: Demo PERFORM-ACTION-ADD-ATTACHMENT 103962 C:\Photos\00109125J.jpg FLTR TID: 001952 RPC ID: 067665 Queue: Fast Client-RPC: 390620USER: Demo Exit code: 0 Value: 0 FLTR TID: 001952 RPC ID: 067665 Queue: Fast Client-RPC: 390620USER: Demo Value has wrong data type for the field FLTR TID: 001952 RPC ID: 067665 Queue: Fast Client-RPC: 390620USER: Demo Error while performing filter action: Error 310 Here is the client API log showing the ARSetEntry error: ARSetEntry results Return Code: ERROR Status List: 1 items Status Struct: Message type: ERROR Message number: 310 Message: Value has wrong data type for the field Appended: I tried this in another server installation on a SQL SERVER 2000 Databse and it works just fine. Any thoughts on this? Many thanks frex __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.5?
During the final call for the open beta it was announced that ARS 7.5 would be released today. More than likely it will be tonight as I am sure that BMC doesn't want/need everyone downloading at the same time during business hours. We were told during the call that there would be an announcement on the BMC website (main site or support web, I'm not sure) when the download is available. ITSM 7.5 should also be available today. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia Sent: Friday, January 16, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5? A support engineer from BMC just told me that Remedy 7.5 is being released today...is that true? -Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Oracle 10g vs. SQL 2005 for supporting ITSM 7.1
John, Just be very, very careful here. Obviously, seeking the opinion of professionals is the way to go (having a conversation with your internal DBAs) but DO NOT underestimate the effect that case sensitivity will have on your user community, especially with regards to searches. Your DBAs may tell you that you can turn case sensitivity OFF in Oracle 10g, but the AR System cannot access the database efficiently with case sensitivity turned off (I believe it will always do a full table scan when searching with case sensitivity turned off). Therefore, you will be relegated to either entering everything in your database in ALL CAPS, all lowercase or telling your users that when they search in the database they MUST KNOW how the data was entered to search against it. Just my .02 cent warning. We had a client that wanted to go with 10g for many of the same reasons you did, then, after installation, decided that the case sensitivity issue was much more important the previously thought. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John Sent: Tuesday, January 06, 2009 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: Oracle 10g vs. SQL 2005 for supporting ITSM 7.1 Thanks Joe, From my conversation with some internal DBA's and I think the winner is Oracle 10g due to the superior Replication features. Thank you so much. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, January 06, 2009 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Oracle 10g vs. SQL 2005 for supporting ITSM 7.1 ** John, While neither of the databases are 'bad' each has its own advantages or disadvantages. The biggest advantage of using MS-SQL is that if you do not have a dedicated DBA, most administration tasks on MS-SQL are doable by a non DBA with some knowledge of how it all works. Also by default the database is not case sensitive which makes searching a little more easier than it is on Oracle that has to be set up as case insensitive. Oracle on the other hand has powerful DBA tools that usually an expert level DBA can take advantage of. The administration tools available with Oracle in my opinion are way more powerful than those available with MS-SQL. So it is definitely the choice of a DB for a bigger shop that would expect its database to grow up to be ginormous over a few months/years. At the end of the day look at your available resources and what your company is willing to invest to take care of that database. If you do not have Oracle DBA's is your organization willing to spend that extra 80 to 120K a year for one? You definitely do not want Oracle if you do not have a qualified DBA on site. You can sort of get away with MS-SQL without one. Joe From: Bilinski, John john.bilin...@usdoj.gov To: arslist@ARSLIST.ORG Sent: Tuesday, January 6, 2009 9:30:07 AM Subject: Oracle 10g vs. SQL 2005 for supporting ITSM 7.1 ** Developers and DBA's, I need your opinion on which database softwares would be better suited to have the Remedy AR System 7.1.0 and the entire ITSM Suite 7.0.3 installed in. I am not partial to either database software's for I have used both before but never in a multi-server clustered and replicated environment like this proposed system. Please, if could give your opinions for which database software would be the best choose for a multi-tiered Remedy server environment running MS Server 2003 64-bit OS and relying heavily on replication between 3 databases in a production. The system may have to support up to 900 support staff users and 100,000 non-support staff users. Here are the 2 databases software's we are looking at supporting: - Oracle 10g [Enterprise + RAC] - MS SQL 2005 [Enterprise + RAC] Thanks in advance . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT:Holiday Humor - Part III
Thank you; however, your best wishes, as stated in the initial paragraph, while accepted in good faith, are not working as advertised. Likewise, the second wish, as stated in the second paragraph, was invalidated by the fact that previous wishes of this type have not come true. Obviously, it can be presupposed that this wish, while again accepted in good faith, is also doomed to failure. Under terms of the warranty I am to be given a replacement wish or a new wish, at your discretion of course. Either way, these wishes ain't what they were cracked up to be so send more. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Friday, December 05, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: OT:Holiday Humor - Part III Zero Liability Season's Greetings Please accept with no obligation, implied or implicit, our best wishes for an environmentally conscious, socially responsible, low stress, non-addictive, gender neutral, celebration of the winter solstice holiday, practiced within the most enjoyable traditions of the religious persuasion of your choice, or secular practices of your choice, with respect for the religious/secular persuasions and/or traditions of others, or their choice not to practice religious or secular traditions at all. We wish you a fiscally successful, personally fulfilling, and medically uncomplicated recognition of the onset of the generally accepted calendar year, but not without due respect for the calendars of choice of other cultures whose contributions to society have helped make America great, (not to imply that America is necessarily greater than any other country or is the only AMERICA in the western hemisphere), and without regard to the race, creed, color, age, physical ability, religious faith, choice of computer platform, or sexual preference of the wishee. (By accepting this greeting, you are accepting these terms. This greeting is subject to clarification or withdrawal. It is freely transferable with no alteration to the original greeting. It implies no promise by the wisher to actually implement any of the wishes for her/himself or others, and is void where prohibited by law, and is revocable at the sole discretion of the wisher. This wish is warranted to perform as expected within the usual application of good tidings for a period of one year, or until the issuance of a subsequent holiday greeting, whichever comes first, and warranty is limited to replacement of this wish or issuance of a new wish at the sole discretion of the wisher.) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Character Field Window
In my opinion, this is a nice solution. However, the only drawback is that this
will not work via the Mid Tier. (OLE does not work on the Mid Tier). If you do
have users utilizing the Mid Tier, you could build some Remedy workflow to
simulate this functionality by opening a dialog form with a single character
field with multiple rows and setting the dialog with the character field's
value. You could then use an OK button to populate any updates to your actual
character field. It's not elegant by any means, but your options on the Mid
Tier are severely limited.
Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of David Sanders
Sent: Tuesday, November 25, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Character Field Window
Hi Craig
The keyboard shortcut to do this is SHIFT-ALT-F7 when you have focus in the
field. You can automate this by using an active link to set focus to the
field, then use OLE to 'press' the above key combination. See the downloads
section on Gidd's website for details on how to use OLE and SendKeys.
The string for SHIFT-ALT-F7 is +%{F7}
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
web http://www.westoverconsulting.co.uk
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Tuesday, November 25, 2008 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Character Field Window
Nope--already know about these. Basically, you have the expand button
to the right of a character field and I want to push it via workflow
so that the larger text window is displayed. The expand button process
will be handled by a different button.
//SIGNED//
Craig Carter
Software Engineer, RSP
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, November 25, 2008 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Character Field Window
Do you mean the run process command PERFORM-ACTION-ACTIVE-LINK.
Executes all active links associated with the specified Execute On
condition (and field ID, as appropriate). The active links fire as if
the Execute On condition indicated occurred. For example,
PERFORM-ACTION-ACTIVE-LINK 8 specifies to run all On Modify active links
as if a modify operation was performed. The active links fire, but no
modify is actually performed.
The options for this command are as follows:
Button: PERFORM-ACTION-ACTIVE-LINK 1 field_ID
Return/Table Dbl-Clk: PERFORM-ACTION-ACTIVE-LINK 2 field_ID
Submit: PERFORM-ACTION-ACTIVE-LINK 4
Modify: PERFORM-ACTION-ACTIVE-LINK 8
Display: PERFORM-ACTION-ACTIVE-LINK 16
Menu Choice: PERFORM-ACTION-ACTIVE-LINK 128
field_ID
Lose Focus: PERFORM-ACTION-ACTIVE-LINK 256
field_ID
Set Default: PERFORM-ACTION-ACTIVE-LINK 512
Search: PERFORM-ACTION-ACTIVE-LINK 1024
After Modify: PERFORM-ACTION-ACTIVE-LINK 2048
After Submit: PERFORM-ACTION-ACTIVE-LINK 4096
Gain Focus: PERFORM-ACTION-ACTIVE-LINK 8192
field_ID
Window Open: PERFORM-ACTION-ACTIVE-LINK 16384
Un-Display: PERFORM-ACTION-ACTIVE-LINK 65536
Window Close: PERFORM-ACTION-ACTIVE-LINK 32768
Copy To New: PERFORM-ACTION-ACTIVE-LINK 131072
Window Loaded:PERFORM-ACTION-ACTIVE-LINK 262144
NOTE: field_ID refers to the ID without the $ around it. i.e.
PERFORM-ACTION-ACTIVE-LINK 1 536870923
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Tuesday, November 25, 2008 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Q: Character Field Window
Does anyone know of a way via workflow to simulate a button-push on a
character field to open the larger view window?
For example; have an alternate button that when pushed, opens a
character field window.
ARS v7.0.1 P5
//SIGNED//
Craig Carter
Software Engineer, RSP
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Re: Table columns on mid-tier
Janet, Don't forget to flush the mid-tier cache after you make the column changes. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ] Sent: Wednesday, November 12, 2008 10:15 AM To: arslist@ARSLIST.ORG Subject: Re: Table columns on mid-tier Nyall, I did have that checked. I will uncheck it and test. I have tried adjusting the column sizes individually. Thanks, Janet From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt Sent: Wednesday, November 12, 2008 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: Table columns on mid-tier ** Hi, On the properties tab of the table field, do you have 'Auto Fit Columns' selected? If so, you could try unselecting this but you may need to adjust the individual column size for each column in the table. Hope that this helps. Nyall Mahan, Janet L [EQ] wrote: ** We are on AR server version 6.0.1 patch patch 1351 and using mid-tier version 7.0.0. I have tried searching the BMC knowledge base but cannot find an answer to this question: Is there a way to set table columns to a certain size that doesn't change each time the user logs in? On the earlier version of mid-tier 6.x the tables looked good but now they shift and the user has to resize it on each login. Thanks, Janet This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Any One ever seen The Form is missing application licensing information ARERR 9861?
You can also export the form from the application and reimport into the application. This will also maintain the links in the deployable application and will not remove the associated permissions. You can do this by selecting the Applications object in the Admin tool. Double-click on Remedy Incident Management and click on the Forms object list. Right-click on the HPD:HelpDesk form and export to a def file. Import into the application by navigating to the application in the admin tool. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, October 01, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Any One ever seen The Form is missing application licensing information ARERR 9861? In my experience, importing a form def over the same form that is part of a deployable application will break the link to the deployable application, and break the entire application if it is a central form. The same is true of other objects. To avoid this, use Remedy Migrator or an equivalent application to move your changes. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, October 01, 2008 12:19 PM To: arslist@ARSLIST.ORG Subject: Any One ever seen The Form is missing application licensing information ARERR 9861? ** All, I have an ITSM dev system that has modified the HPD:Help Desk form and I am moving it to our QA system. Now at this point there is no data, so I thought I could just export the HPD:Help Desk form from one system and import it to the other. That worked, however when I try and open up the Incident Management Console or the Incident form itself I get the ARERR 9861 error. Both systems are licenses, any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Friday Humor
I don't want to sound like an ass (excuse the phrase), but frankly, I think I'm gonna sound like one anyway (after all, it's never stopped me before). I think labeling this as OT: Humor is a round about way of getting in some political digs. That may not be your intent at all, but I don't think political humor has a place here. Period. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Friday, September 26, 2008 1:33 PM To: arslist@ARSLIST.ORG Subject: OT:Friday Humor John McCain showed up without running mate Sarah Palin, which is a shame because she actually has a lot of experience with financial matters. You know, she lives right next to a bank. John McCain wants to suspend his debate with Barack Obama until the economic crisis is over. And Sarah Palin wants to suspend her debate with Joe Biden until she can find Europe on a map. President Bush has been speaking out about the Wall Street bailout. And today, a reporter asked him what he planned to do about AIG. Yeah. Bush got upset and said, 'Why does everyone always spell in front of me?' Here's good news: George W. Bush says that he is committed to fighting global warming. Yeah, well, he nipped that in the bud, didn't he? ... President Bush says he's really going to buckle down now and fight global warming. As a matter of fact, he announced today he's sending 20,000 troops to the sun According to a new U.N. report, the global warming outlook is much worse than originally predicted. Which is pretty bad when they originally predicted it would destroy the planet. President Bush has a plan. He says that if we need to, we can lower the temperature dramatically just by switching from Fahrenheit to Celsius Two State Department employees were fired -- this is a bit of a scandal -- because they were looking at Barack Obama's passport file. Not only that, but the same person was also looking at John McCain's Civil War records. Vice Presidential nominee Sarah Palin today said she thinks the economy needs some shaking up and some fixin'. I'm pretty sure is also her recipe for oven-baked chicken. Sarah Palin's been spending the last couple of days being briefed by advisers on what she needs to know to be John McCain's vice president. That's true. Yeah. Apparently, the first thing they taught her was CPR. At my age, any scream is a good scream. --Former President Bill Clinton, on an Iowa woman mistaking him for Bob Barker Regards.Gidd __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: .NET API CreateField example using VBS (UNCLASSIFIED)
You may want to take a look at driver.exe to do this. You will find information about in the C API Reference manual. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michaud, Christopher W Mr CTR USA MEDCOM Sent: Wednesday, September 03, 2008 5:09 PM To: arslist@ARSLIST.ORG Subject: .NET API CreateField example using VBS (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE All, Does anyone have a VBS example of the syntax required to use the CreateField method, and if possible setting the properties of the new field, using the .NET API? I need to loop through many forms and add the same field and it seems this might be the most efficient way. Thank you, Christopher Michaud Remedy System Administrator/Developer US Army Medical Information Technology Center (USAMITC) Core Technology Division - Systems Engineering Branch Office: 210.295.3589 DSN: 421-3589 Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file?
. . . as developers can pick and choose what is being applied from these patches on our servers . . . I could not imagine the havoc this would cause for support. Support: Did you apply patch 6? Customer: Yes, but I only partially applied defs 1, 2 and 3, and did not apply def. 4 because it didn't appear to have any major form changes and it would have overwritten my customizations. Support: Have a nice day. . . BMC should document the changes and present them to the community so that we can better prepare our upgrades. I can't see them doing much more than that, though. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Tuesday, August 26, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file? I have used an ITSM 7 (Win32) Patch and I noticed it was bundled in an executable file. I was wondering does BMC offer the actual workflow associated with these patches separate instead of the executable so we as developers can pick and choose what is being applied from these patches on our servers so we don't have to meticulously track and bundle our customizations (especially changes to forms) and pray that the patch does not overwrite them? Can they just give us the Definition and data files with a map so we can test each and every piece of workflow out on our development servers? Even better a Migrator file so maybe we can actually migrate individual fields? Thanks. John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BBQ Trip - Results
Rick, Most of the list knows the reason for your trip. In many ways, I envy you, and that envy has nothing to do with the BBQ you tasted along the way. I'm sure this is a trip that both you and your son will savor always. To your son, tell him thank you for serving his country. To you I say, I think you did fathers everywhere proud. Semper Fi. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Sunday, August 10, 2008 6:29 PM To: arslist@ARSLIST.ORG Subject: BBQ Trip - Results ** Well, it was a great week. Spent lots of quality time with my son, drove a nice rental Mustang, had a few surprise stops, and ate lots of BBQ. Trivia question after reading this - how much weight did Rick gain over the week? We started in Dallas, drove North to Kansas City, then down to Memphis, through Tennessee and North Carolina, down the Atlantic coast to Charleston, SC, then through Georgia, Alabama, Mississippi, and Louisiana before returning to Dallas for the trip home. We went to some famous places, some that you and others recommended, some the Garmin GPS told us about, and a few we just happened to drive past. Almost without exception, we had at least good, and in a few cases, great, food. Here's where we ate: * Dallas, TX: Baby Back Shak, Sonny Bryan's, and Dan's Smokehouse. * McAlester, OK: Ball's Hickory BBQ * Kansas City, Mo: Arthur Bryant's * St. Louis, Mo: Smokin' Al's BBQ * Memphis, TN: Interstate BBQ * Asheville, NC: 12 Bones * Greensboro, NC: Stamey's * Charleston, SC: Melvin's * Beaufort, SC: Sgt. White's * West Point, GA: Roger's Pit Cooked BBQ * Tuscaloosa, AL: Dreamland BBQ * Shreveport, LA: Grady's Smokehouse Here is the Best Of list. After the Worst Of, which will be a short one. Stamey's in Greensboro, NC was the only place that gave us no reason to come back. Marginal food, poor service, no atmosphere. It alone scored a 4 (1 to 10 scale), the only score lower than a 6 on the trip. Now the Best Of, which I am happier to recall. Best Pork Ribs: 3 way tie. Arthur Bryant's in KC, Melvin's in Charleston, and Sonny Bryan's in Dallas. All scored a 9 for tenderness and flavor. Best Beef Ribs: Baby Back Shak, Dallas. Dry rub made them amazing. Tender meat and good flavor helped, too. They alone scored a 10. Best Brisket: Dan's Smokehouse, Dallas. Most briskets were kinda tough, though lean, and not very flavorful. This one had amazing flavor, was tender enough to cut with a plastic fork, and worked just as well with and without their sauce. It also rated the only 10. Best Pork: Melvin's, Charleston, SC. They use a Mustard-based sauce that they mixed into their pork (not on top), and it totally worked. I wanted to be able to rate the pork without the sauce, but that was impossible. We couldn't get enough of this sweet stuff. The only 10 in this category. Runnerup was Arthur Bryant's, with an 8. Best Chicken: Melvin's deserved consideration, but no one beat Dreamland in Tuscaloosa, AL. Was so good it didn't even need their amazing sauce - just the light rub on it made it perfect. Best Specialty Meat: The Burnt Ends at Arthur Bryant's. Absolutely amazing. Worth making a trip there for. Interstate BBQ (Memphis) had a BBQ Spaghetti that I thought was awesome, too. Best Sauce: Dreamland. Arthur Bryant's and Sonny Bryan's were very, very good, none could top the sauce that we felt guilty NOT licking off our fingers. It felt like a sin to use a napkin (seriously!). It worked on all of their meats equally well - even made plain white bread taste great! The easiest 10 we gave the whole trip. Best Side Dish: Dreamland's BBQ beans. Amazing mix of sweet, smoky, and spicy, with some meat and onions in there, too. Best Dessert: Dreamland. Both their signature banana pudding and the Apple cobbler were an awesome end to an awesome meal. Best Service: Tied, both with 10s. Dreamland, and Smokin' Al's, in St. Louis. Best Atmosphere: Sonny Bryan's, Dallas. The only 10 in the group, but several others scored very high, too. 12 Bones actually had a new/old mix that was very different - RC cola and microbrews, Old South dishes with stickers on the walls like an all-night diner. It is as if a diner in a trendy big city neighborhood decided to do BBQ. And now, for the Best of show: A tie between Dreamland and Melvin's. Both scored 9. I'll give the nod to Dreamland for winning more individual categories. Thanks so much for all of your recommendations. We could only hit a few of them in a week. Answer to the trivia question: I actually LOST 1 lb. Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE
Re: OT - RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months
T. Dee. . . Ya know what? Someone correct me if I'm wrong, but, you know, I bet 99.% of the list could care less that you posted to the list rather than sending Melissa an email. If this is the worst I have to put up with today, then I'd say it's going to be a good day. We all make mistakes, I don't believe you deserved what you received. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, August 05, 2008 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: OT - RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months My apologies Claire - this was done in error - I apologize for any inconvenience this may have caused. On Tue, Aug 5, 2008 at 11:35 AM, Sanford, Claire [EMAIL PROTECTED] wrote: Ya know what... I was going to bite my tongue and not respond to this... but it is raining here (non hurricane event) and the parking lot is empty and I had to be here at 5am! T. Dee you replied to the list as a whole regarding a job posting, asking if you could work remotely. Did you read the post? We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do implementation onsite. A couple of key phrases... Run Workshops and Onsite these generally mean work at the location. We now return you to your regularly scheduled List. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, August 05, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Job: Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months Melissa - if Column is able to let me work remotely I would be interested in applying. On Tue, Aug 5, 2008 at 11:11 AM, Melissa Wish [EMAIL PROTECTED] wrote: ** We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do implementation onsite. If you're interested, please email your rate, availability and resume as a PDF or MS Word document to [EMAIL PROTECTED] TE is not included in the rate- you will bill us separately for that. The duration is 2 + months and it can start in mid - late August...early September if needed Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search?
William, I hate to ask the very obvious question, but are you 100% certain that you are attempting to invoke the advanced search bar on a search screen and not on a new screen? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Friday, July 25, 2008 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search? Back that truck up a second - I can't get advanced search to work on ANY form now on the mid-tier. Is there an AR Server setting that prevents it? There's nothing in the mid-tier... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Friday, July 25, 2008 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search? ** Its starting to sound like one for support. I just tried it here and I did not even need to flush the cache (on the mid-tier or my pc). Very strange Sorry, hbr On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** Been there...tried that.plus we cleared the cache on all 11 MT servers It just doesn't work. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Friday, July 25, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search? ** Ok, then try flushing the cache on the browser (client) side. Just a guess, hbr On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** Sowe turned on the Advanced Search option on all views of the HPD:Help Desk form in IM 7.03. And we've flushed the cache, etc, on the mid-tier - but for some reason the Advanced Search is always grayed out/disabled. What gives? I feel like I'm missing something stupid but it's been one of those weeks William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Requestor Console - Submitted Requests never Generate a Request ID
Do you have group assignment routing set up for the requests that come in via the requester console? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, July 03, 2008 1:22 PM To: arslist@ARSLIST.ORG Subject: Question: Requestor Console - Submitted Requests never Generate a Request ID I have a question: When I am using the Requestor Console as a requestor in Multi-Tenancy Mode I am getting an error when submitting an request through the Requestor Console interface as a requestor. When I submit the request the request never generates and the Request ID is In Process no matter how many times I refresh. Also when I sign in as a support-staff Incident User from Company A I cannot find the ticket. The requestor account that I am using is in Company A with a login, password and access to Company A data, as well as a Read license. Why are the requests he is submitting not generating? Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: submitter access to fields in notify
Brian, Since you are using field 112, even though User 1 has rights to the fields, User1 does not have ANY ACCESS to the row (since you have given only User2 access to the row of data through the use of field 112). Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Wednesday, July 02, 2008 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: submitter access to fields in notify ** I'm considering filing a bug report: Steps to reproduce: Create two users, User1 and User2 Create a Form w/ public access and add Field 112 (assignee Group). Remove Public access to all fields (but not the form) and add Read-only access for Submitter and Assignee Group to all fields. Allow any user to submit to all fields on the form. Create a filter for this form with action: Submit, with two notify tasks. The first notify goes to $Submitter$, Include all fields. The second notify goes to User2, Include all fields. Submit a request to the form with User1 in the Submitter field, and type in 'User2' (with single quotes) in the Assignee Group field. Expected result: User1 ($Submitter$) does not get any fields in the email. User2 gets all fields in the email Desired result: User1 ($Submitter$) gets all fields in the email. User2 gets all fields in the email The Email Guide states that you can send the following types on information in a notification: Contents of selected fields (if the user being notified has the appropriate permission for those fields) At the very least the documentation is not correct, since User1 definitely has appropriate permissions :-) Thanks for any ideas! Brien On Wed, Jul 2, 2008 at 10:13 AM, Brien Dieterle [EMAIL PROTECTED] wrote: I've read that on this list as well but I'm not sure if that is entirely true (anymore?). The Include fields work perfectly for the dynamic group: Assignee Group, as well as a Static Group. There are No Public permissions at all on this form. It is only the dynamic group: Submitter that has the strange problem. And even then it is only for Include and Template fields and does not affect Subject: or Notify Text. Brien On Wed, Jul 2, 2008 at 9:55 AM, Tanner, Doug [EMAIL PROTECTED] wrote: ** From Past experiences - I have found that you MUST include Public Permissions on the fields in order to Include within the Notify Action (You can of course hide them on the form with Workflow, but at the database level you need Public- View) Doug _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Wednesday, July 02, 2008 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: submitter access to fields in notify ** Oops-- AR Server 7.1 Patch 003 Windows 2003 SQL Server 2005 On Wed, Jul 2, 2008 at 9:26 AM, Brien Dieterle [EMAIL PROTECTED] wrote: Hi List! I am having a really weird problem. I have a form that has NO Public access to any fields. All permissions are granted by Submitter, a static group, or Assignee Group. All of these groups have read permissions to all of the fields on this form. I have a filter that sends three notifications, one to each of these groups. The Static Group and Assignee Group work just fine. I can select fields (Include Fields) or add an HTML template and include field variables in there, and they are displayed. Perfect. However, the Submitter cannot see fields that have been selected (Include Fields), and if I add an HTML template, those fields are blank there as well. However, the Submitter can see fields that I have added to the Subject Line: or the Notify Text (If I don't use a template). In this way I can include all the fields in the email, but I cannot 1) use a template, nor 2) use the Include Fields: dialog. Naturally, the Submitter can view the Record just fine using the User tool or Midtier. So any help figuring out this puzzle would be much appreciated! Brien __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist
Re: SLM 7.1 Question
William, The reason the Service Target's status is Detached is that once the ticket gets reassigned the Service Target is no long appropriate because the Terms and Conditions state that the SLM should only be attached when the Assigned Group ID = Group X ID. To make this work the way you want it to work, you would need to remove the Assigned Group ID as part of the Terms and Conditions. Obviously, this would attach the Service Target on every ticket, but the clock still will not start until Group X is assigned the ticket and then it would stop when the ticket is reassigned. However, it would not go to a detached status because the Terms and Conditions would still be appropriate for the Service Target. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, June 23, 2008 1:02 PM To: arslist@ARSLIST.ORG Subject: SLM 7.1 Question I have some weirdness with 7.1 I want a Service Target to do the following: 1.) Only apply if the issue is assigned to group X 2.) Give 2 hours to group X to move the Incident along 3.) Once the Incident is no longer assigned to group X - or if it is resolved - it is Met. 4.) Group X can receive the Incident multiple times in the lifetime of the Incident. This should result in a new 2-hour window each time for group X to do their thing. So, I created a Service Target + SLA where.. 1.) Single Goal/Cost of 2 hours 2.) Terms and conditions say (in short) 'Assignee Group Id' = Group X ID and 'Customer Company' = Our Company AND 'Company' = our Company 3.) Start When = 'Assignee Group Id' = Group X ID AND 'Status' Resolved 4.) Stop When = 'Assignee Group Id' != Group X ID OR 'Status' = Resolved 5.) Reset Goal for same request = Yes 6.) Allow Service Target to re-open = No When I assign the Incident to the Group the ST attaches correctly and time starts counting down. When I re-assigning the Incident to another group the ST goes into a status of Detached instead of Met. When I re-assign to group X after that a new instance of the ST attaches (correctly) to the Incident - but again, if once again re-assign the incident it goes to a status of Detached. In fact, any time I do not use the pre-defined templates for the ST's Measurement Criteria the ST just goes to Detached instead of Met. What gives? Anyone run into this? I've tried a number of different permutations of the config and this is the closest I can get. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Request ID In Process .. again, SQL Error
What the error in the CAI Event form is telling you is that data that is being pushed to a certain field is too large for the field (for instance, pushing 101 characters to a 100 character length field). Most probably this is coming from a free text field on the Requester Console, that's why when the same categorization and summary are selected by two different people the error occurs for one and not the other. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mauricio M. Sent: Friday, June 20, 2008 9:15 PM To: arslist@ARSLIST.ORG Subject: Request ID In Process .. again, SQL Error Dear All, I´d appreciate your help with this odd issue regarding incident generation from the Requester Console, thanks in advance for your help as always... When I push the New Request button, the Incident ID will not be created and the Incident will not be pushed to Helpdesk form. The ID gets stuck in status In Process. It happens only to some users, some users don´t have any problem at all, even though both lucky and failing users use the same categorization, summary, etc., and I haven´t been able to find a pattern. A record is actually created in SRM:Request, but If I check the latest entry in CAI:Event, I will get the following information: SRM_OUT_CREATE_APP_REQUEST Form: HPD:IncidentInterface_Create Return Code:Error Error: ARCreateEntry - Failure during DB operation. The statement has been terminated.String or binary data would be truncated. (SQL Server 8152) I have checked the filter log, and I can detect one error, stopping filter processing, somewhere between filter SHR:SHR:UpdateGroupListAdd_100 and the filter that updates the HPD:Worklog, but there is no detail where the error is exactly ocurring. Please, shed some light, Thanks and best regards, -Mauricio ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Testing Software/BMC Remedy Integrations
Has anyone out there integrated third-party testing software, such as HP's TestDirector or TechExcel's DevTest, with any Remedy products (ITSM, CSS or QM)? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Import into HPD:HelpDesk ARS 6.3
To Rick's point: The issue you are running into, I believe, is that none of the filter workflow associated with generating a help desk ticket executes on merge, therefore, the SHR:ConsolidatedList form isn't going to be populated. If this is going to be an ongoing process you will need to modify some of the out-of-the-box filter workflow. If it's a one-time thing you could, conceivable, find a way to trigger the push OR export what you have imported and import that export into the SHR:ConsolidatedList. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, May 13, 2008 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 ** The support console is sourced in the SHR:ConsolidatedList form. You will need to look at the workflow that pushes to there when a Help Desk record is created, and ensure that workflow fires when you import your tickets. Rick On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie [EMAIL PROTECTED] wrote: ** I'm looking for some assistance in importing from a csv into HPD:HelpDesk to create tickets as part of a batch process when a new user is set up. I have the import working, but it doesn't seem that the tickets are showing up in Remedy User. They show up if I do a search for open tickets, but they aren't showing up in the support console for some reason. I can provide any additional information that is needed to help out. If someone has done this before or if someone can point me in the right direction it would be great. Thanks in advance, Jamie _ This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. __ This email has been scanned by VCPI Managed Email Content Services, powered by MessageLabs technology. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Import into HPD:HelpDesk ARS 6.3
Jamie, Without knowing all of the ins and outs of your environment and exactly what you are trying to do it's hard to say what the best route may be, but if it were me, I would probably create a Display Only staging form with just the fields that are being imported. I would have workflow that executes On Merge to push the data from the staging form into the HPD:HelpDesk form (as this will cause a submit and all workflow that executes on submit will execute). There's many ways to skin this cat, this is just one of them. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie Sent: Tuesday, May 13, 2008 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 No this is going to be an ongoing process. I'm still trying to figure out the best way to do it, so all options are on the table. I think it's obvious from my posts that I'm fairly new to Remedy. This is part of a larger automation project that I'm working on and scripted creation of Remedy profiles and tickets are part of it. Jamie _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, May 13, 2008 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 To Rick's point: The issue you are running into, I believe, is that none of the filter workflow associated with generating a help desk ticket executes on merge, therefore, the SHR:ConsolidatedList form isn't going to be populated. If this is going to be an ongoing process you will need to modify some of the out-of-the-box filter workflow. If it's a one-time thing you could, conceivable, find a way to trigger the push OR export what you have imported and import that export into the SHR:ConsolidatedList. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, May 13, 2008 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 ** The support console is sourced in the SHR:ConsolidatedList form. You will need to look at the workflow that pushes to there when a Help Desk record is created, and ensure that workflow fires when you import your tickets. Rick On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie [EMAIL PROTECTED] wrote: ** I'm looking for some assistance in importing from a csv into HPD:HelpDesk to create tickets as part of a batch process when a new user is set up. I have the import working, but it doesn't seem that the tickets are showing up in Remedy User. They show up if I do a search for open tickets, but they aren't showing up in the support console for some reason. I can provide any additional information that is needed to help out. If someone has done this before or if someone can point me in the right direction it would be great. Thanks in advance, Jamie _ This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. __ This email has been scanned by VCPI Managed Email Content Services, powered by MessageLabs technology. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents
Re: ZTmpSchema1 strangeness
David, You are easily one of the most knowledgeable responders on this list, but I have to say that this simply is not true. If you remove a trim field, table field, control (button), page or page holder from its only view, it will be deleted. However, if you remove a data holding field from the view, such as a display only character field, it will not be deleted, although it will lose all of its display information. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Wednesday, May 07, 2008 4:12 PM To: arslist@ARSLIST.ORG Subject: Re: ZTmpSchema1 strangeness Hi Drew If you remove a field from its only view the field will be deleted when you save the form (unless it is an attachment field - go figure !!). So if you pull one of these fields that are not in any view into the only view, you cannot then remove it from the view again easily. If you really need to remove it from the view (and this is how those fields got in that strange position in the first place), create a temporary view and move the field into this new view and remove from your proper view. Update the form. Then delete the temporary view and save. You end up with the field still existing, but not in any view. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, May 07, 2008 9:02 PM To: arslist@ARSLIST.ORG Subject: ZTmpSchema1 strangeness This is some strangeness. In the course of normal ITSM system development, somethings not working. An AL log says that the AL that a button runs is failing the qual. The field in the qual is hidden, so I'm going to unhide it and then run the workflow again. So, in the Admin tool...the field isn't there so I go to Form...Current View...Fields In View. The field is in the list of fields not in view so I move it over. When I'm done with the testing, I want to move that field back over to the Fields Not In View column. No problem...except that there is a problem. A message pops up telling me that I'm about to remove a field from its only view. If there's only one view, then how could the field not be in it to begin with? Is this because AST:Asset Management Console is a Display-Only form? Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED)
Yes, you need to upgrade the CI Viewer (and the CI Viewer ONLY) to patch 4 or above. Download the latest CMDB patch, within the patch is the CI Viewer install. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Friday, May 09, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE The CI Viewer Relationship viewer could not open because the specific root CI does not exist. Does anyone know how to correct this? I get it when I try to run the CI Viewer from the CMDB Console, Browse Information screen. I get it on my workstation. Another gentleman does not and the CI Viewer works as advertised. I get a feeling it's a parameter someplace that I have set wrong. My environment is: Solaris ARS 7.1p2 CMDB 2.1p2 ITSM 7.0.3p7 Mid-Tier 7.1p2 Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED)
Kevin, I was at a client site that ran into the same problem and the upgrading the CI Viewer fixed it for them. I would give that a shot if I were you. You can always back out of it. You only have to upgrade the viewer, nothing else. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I am getting the same error message you are getting and we are on the same environment. I have been working with BMC with this and they said that it is a bug with encryption at least for us. We got the error in the mid tier logs. Are you running AR Encryption on the AR Server? Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Friday, May 09, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE The CI Viewer Relationship viewer could not open because the specific root CI does not exist. Does anyone know how to correct this? I get it when I try to run the CI Viewer from the CMDB Console, Browse Information screen. I get it on my workstation. Another gentleman does not and the CI Viewer works as advertised. I get a feeling it's a parameter someplace that I have set wrong. My environment is: Solaris ARS 7.1p2 CMDB 2.1p2 ITSM 7.0.3p7 Mid-Tier 7.1p2 Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED)
When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I am on a UNIX AR Server and a windows mid tier, so how do I get the ci viewer, download the windows version and pull it out. Also, which version are you talking about upgrading to. I am on CMDB 2.1 now. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Kevin, I was at a client site that ran into the same problem and the upgrading the CI Viewer fixed it for them. I would give that a shot if I were you. You can always back out of it. You only have to upgrade the viewer, nothing else. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I am getting the same error message you are getting and we are on the same environment. I have been working with BMC with this and they said that it is a bug with encryption at least for us. We got the error in the mid tier logs. Are you running AR Encryption on the AR Server? Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Friday, May 09, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE The CI Viewer Relationship viewer could not open because the specific root CI does not exist. Does anyone know how to correct this? I get it when I try to run the CI Viewer from the CMDB Console, Browse Information screen. I get it on my workstation. Another gentleman does not and the CI Viewer works as advertised. I get a feeling it's a parameter someplace that I have set wrong. My environment is: Solaris ARS 7.1p2 CMDB 2.1p2 ITSM 7.0.3p7 Mid-Tier 7.1p2 Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED)
Kevin, Since your AR System is on a Unix server and your web server is a Windows server and the CI Viewer gets installed on the Web Server, there has to be a separate install. (Unless I am just totally delusional, which wouldn't be the first time). If you still have the patch download for the CMDB, check the patch to see if you have a CI Viewer installer. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package so there is no separate install. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I am on a UNIX AR Server and a windows mid tier, so how do I get the ci viewer, download the windows version and pull it out. Also, which version are you talking about upgrading to. I am on CMDB 2.1 now. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Kevin, I was at a client site that ran into the same problem and the upgrading the CI Viewer fixed it for them. I would give that a shot if I were you. You can always back out of it. You only have to upgrade the viewer, nothing else. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I am getting the same error message you are getting and we are on the same environment. I have been working with BMC with this and they said that it is a bug with encryption at least for us. We got the error in the mid tier logs. Are you running AR Encryption on the AR Server? Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Friday, May 09, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE The CI Viewer Relationship viewer could not open because the specific root CI does not exist. Does anyone know how to correct this? I get it when I try to run the CI Viewer from the CMDB Console, Browse Information screen. I get it on my workstation. Another gentleman does not and the CI Viewer works as advertised. I get a feeling it's a parameter someplace that I have set wrong. My environment is: Solaris ARS 7.1p2 CMDB 2.1p2 ITSM 7.0.3p7 Mid-Tier 7.1p2 Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED)
It appears that I am delusional as far as the upgrade to CMDB 2.1. This from the html help files: The CI Relationship Viewer component, which previously had to be installed separately, is now installed along with BMC Atrium CMDB. Sorry Kevin to have wasted to your time. If this is correct, and I can't think of any reason that it's not, then your CI Viewer was upgraded along with the CMDB. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) In order to get the windows install for CI Viewer for windows I would have to get the windows CMDB install and pull it out of the correct? Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Kevin, Since your AR System is on a Unix server and your web server is a Windows server and the CI Viewer gets installed on the Web Server, there has to be a separate install. (Unless I am just totally delusional, which wouldn't be the first time). If you still have the patch download for the CMDB, check the patch to see if you have a CI Viewer installer. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package so there is no separate install. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I am on a UNIX AR Server and a windows mid tier, so how do I get the ci viewer, download the windows version and pull it out. Also, which version are you talking about upgrading to. I am on CMDB 2.1 now. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Kevin, I was at a client site that ran into the same problem and the upgrading the CI Viewer fixed it for them. I would give that a shot if I were you. You can always back out of it. You only have to upgrade the viewer, nothing else. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I am getting the same error message you are getting and we are on the same environment. I have been working with BMC with this and they said that it is a bug with encryption at least for us. We got the error in the mid tier logs. Are you running AR Encryption on the AR Server? Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Friday, May 09, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED
Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED)
Thanks Rick. However, not knowing doesn't bother me near as much as thinking I knew and steering someone in the wrong direction. That being said (and I haven't done the install of 2.1 myself) I'd really like to know how in the Unix install of the CMDB the installer knows to install the CI Viewer on a Windows web server. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 09, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) ** Don't feel too bad, Scott. You and I both remember times when we had to install the CI viewer separately, either by BMC design or flaw. Hopefully, this means that the process has been improved with this version. Maybe next time they do that, they'll cc us on the memo. ;-) Rick On Fri, May 9, 2008 at 8:52 AM, Scott Parrish [EMAIL PROTECTED] wrote: It appears that I am delusional as far as the upgrade to CMDB 2.1. This from the html help files: The CI Relationship Viewer component, which previously had to be installed separately, is now installed along with BMC Atrium CMDB. Sorry Kevin to have wasted to your time. If this is correct, and I can't think of any reason that it's not, then your CI Viewer was upgraded along with the CMDB. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) In order to get the windows install for CI Viewer for windows I would have to get the windows CMDB install and pull it out of the correct? Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Kevin, Since your AR System is on a Unix server and your web server is a Windows server and the CI Viewer gets installed on the Web Server, there has to be a separate install. (Unless I am just totally delusional, which wouldn't be the first time). If you still have the patch download for the CMDB, check the patch to see if you have a CI Viewer installer. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package so there is no separate install. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I am on a UNIX AR Server and a windows mid tier, so how do I get the ci viewer, download the windows version and pull it out. Also, which version are you talking about upgrading to. I am on CMDB 2.1 now. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Kevin, I was at a client site that ran into the same problem and the upgrading the CI Viewer fixed it for them. I would give that a shot if I were you. You can always back out of it. You only have
Re: ZTmpSchema1 strangeness
No, I don't think it's always been that way. My thinking is they changed it in 6.0, but I could be wrong. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Friday, May 09, 2008 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: ZTmpSchema1 strangeness Hi Scott You are right. Well, you learn something new, if not every day, at least often enough to make life interesting. Thanks for putting me right. I wonder when they changed that, or if it's always been that way? Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: ZTmpSchema1 strangeness David, You are easily one of the most knowledgeable responders on this list, but I have to say that this simply is not true. If you remove a trim field, table field, control (button), page or page holder from its only view, it will be deleted. However, if you remove a data holding field from the view, such as a display only character field, it will not be deleted, although it will lose all of its display information. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Wednesday, May 07, 2008 4:12 PM To: arslist@ARSLIST.ORG Subject: Re: ZTmpSchema1 strangeness Hi Drew If you remove a field from its only view the field will be deleted when you save the form (unless it is an attachment field - go figure !!). So if you pull one of these fields that are not in any view into the only view, you cannot then remove it from the view again easily. If you really need to remove it from the view (and this is how those fields got in that strange position in the first place), create a temporary view and move the field into this new view and remove from your proper view. Update the form. Then delete the temporary view and save. You end up with the field still existing, but not in any view. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, May 07, 2008 9:02 PM To: arslist@ARSLIST.ORG Subject: ZTmpSchema1 strangeness This is some strangeness. In the course of normal ITSM system development, somethings not working. An AL log says that the AL that a button runs is failing the qual. The field in the qual is hidden, so I'm going to unhide it and then run the workflow again. So, in the Admin tool...the field isn't there so I go to Form...Current View...Fields In View. The field is in the list of fields not in view so I move it over. When I'm done with the testing, I want to move that field back over to the Fields Not In View column. No problem...except that there is a problem. A message pops up telling me that I'm about to remove a field from its only view. If there's only one view, then how could the field not be in it to begin with? Is this because AST:Asset Management Console is a Display-Only form? Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MidTier 7.0.1 Form Name Issue
Frank, I don't believe there's a restriction about special characters in object names, I believe the issue is with the resulting url and maybe a conflict between the web server that you are using. If there were an issue with certain characters in form names you would have seen the same type of issue in the User Tool. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, May 07, 2008 11:07 AM To: arslist@ARSLIST.ORG Subject: MidTier 7.0.1 Form Name Issue ** Ran into an interesting issue this morning while testing MT 7.0.1 p7. Had a form that would not open in the MT. Had alink that opened it as a dialog but all we got was a blank (white) form. Had MT client side logging turned on and the only thing you could see was the alink trying to open the dialog. I even tried to open the form using a direct link with no success. Would just get a blank page with no source code. I inactivated all alinks but that did not help. I re-saved the form and flushed the cache. Still no page would display and there were no errors in any log files. I even re-imported the form with no luck. This form works fine on MT 6.3 p20. The name of the form is: Host\Device Validation. The next step was renaming the form thinking maybe the \ was the problem. I renamed it to Host Device Validation. This fixed the problem. The form opened with no issues. I do not recall seeing anything about certain characters not being allowed in form (object) names. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MidTier 7.0.1 Form Name Issue
Frank, We had a client that encountered the same issue with Tomcat 5.5 on a Windows 2003 web server. BMC supplied a DLL fix for this issue. I would hope that BMC has a like fix for your environment. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, May 07, 2008 11:39 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.0.1 Form Name Issue ** We are running Apache2 with Tomcat 5 on RHEL 64bit v4 On Wed, May 7, 2008 at 11:22 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** This is a definite know issue with 7.x on Websphere. We have the same problem. BMC issued custom hot fixes for us. Essentially both the mid-tier and Websphere try to do the translation of the encoded / - it needs to be one or the other but there's no configuration that supports that. As my friend Tim would say - it's borked. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, May 07, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.0.1 Form Name Issue ** When you used a direct URL did you try Host%5CDevice Validation for the Form name. I know colons (:) like to be replaced with %3C. Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, May 07, 2008 10:07 AM To: arslist@ARSLIST.ORG Subject: MidTier 7.0.1 Form Name Issue Ran into an interesting issue this morning while testing MT 7.0.1 p7. Had a form that would not open in the MT. Had alink that opened it as a dialog but all we got was a blank (white) form. Had MT client side logging turned on and the only thing you could see was the alink trying to open the dialog. I even tried to open the form using a direct link with no success. Would just get a blank page with no source code. I inactivated all alinks but that did not help. I re-saved the form and flushed the cache. Still no page would display and there were no errors in any log files. I even re-imported the form with no luck. This form works fine on MT 6.3 p20. The name of the form is: Host\Device Validation. The next step was renaming the form thinking maybe the \ was the problem. I renamed it to Host Device Validation. This fixed the problem. The form opened with no issues. I do not recall seeing anything about certain characters not being allowed in form (object) names. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITIL Remedy
Norm, Have you run into this situation: . . . But then when you challenge those decisions by asking, Why are we doing XYZ? you get a very vocal and forceful, BECAUSE ITIL SAYS SO! If so, how did you handle it. If not, how would you handle it? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, May 06, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy Just a few observations on this point...please forgive me if I sound a bit sardonic. First, did anybody really need ITIL to tell them to do what Ben describes in the first paragraph--i.e., Service Desk (I refuse to call it that--it's the HELP Desk) should be the first point of contact for customers, incidents are overseen by the Help Desk, the Help Desk forwards incidents to appropriate groups, and the Help Desk follows up with customers once the ticket is resolved? I mean, come on--we were doing that 15 years ago (or longer). That's, like, Help Desk 101. Second, people repeat over and over again, ITIL is just a guideline...a framework...some best practices...a guide... That might be fine if you're the person making all the decisions about what the ITIL processes are going to be and how they will be implemented, but if you're just the *implementer* following the directions of a myriad of bosses who are all gung-ho about ITIL and about being ITIL certified you are not at liberty to use ITIL (or any other disciplined process framework flavor of the month) as you so choose. You do what you're told. Other people make the decisions, and oftentimes those decisions make little sense. But then when you challenge those decisions by asking, Why are we doing XYZ? you get a very vocal and forceful, BECAUSE ITIL SAYS SO! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Pancia Sent: Tuesday, May 06, 2008 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy ** One issue many organizations face is taking ITIL for gospel. ITIL is just a framework/guide for organizations to use to define their own best practices. When you tag positions like Owner or Manager to the process it leads people to believe that these are physical positions when they are really functions of the process. Everyone is correct in saying that the Service Desk should be the central point of contact for customers. A function of the Service Desk is to oversee the Incident Management Process. However, an incident may pass through several support groups and these support groups are also responsible for following the process. The service desk is there to create a ticket (hopefully resolve too), forward to support groups when necessary, be the POC for the customer if the customer needs to call in for additional questions/status updates, and follow-up with the customer once the incident is resolved. Now with Remedy some of these functions may be automated within the system. Once a ticket is resolved an email or survey may be sent out to the customer, which would constitute the service desk contact to the customer. Also, SLAs and OLAs may be put in place to ensure that the incident is handled in a timely manner. This allows the system to take over much of the functionality of the process flow. So as you implement the ITIL processes look at a lot of the things in ITIL as functions that are performed during the process. Every person/group involved in the process needs to understand the functions and may be responsible for doing the function at some point in the process. This was one of the things that ITIL v3 tried to address and one thing that the writers will stress. Remember ITIL is just a framework/guide to help organizations build their own best practices. Just because the sample flow diagrams and functions are in the ITIL books does not mean that organizations have to follow them to a T. Use what works and makes sense for your organization. The more complicated you make a process the less likely it will be followed. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Monday, May 05, 2008 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy ** Here's some examples where you have different owners Helpdesk are incident owners for all helpdesk related problems NCC/NOC would be the owner for infrastructure issues (yes, I know some companies combine the helpdesk/NCC into a service desk) In a global environment the local helpdesks would be the incident owner rather than the global helpdesk for local issues. In each of the examples above, those groups would be interested and more importantly responsible for tracking the incident throughout its lifecycle. Ben Cantatore Remedy Manager (914) 457-6209
Re: ITIL Remedy
Norm, So is your issue with ITIL or is it with those who drink the ITIL cool-aid? Along with ITIL you also rattled off CMM, CMMI, Six Sigma and TQM. Does a set of standards, best practices or framework exist that you agree with (ISO maybe?)? One of the things that I've come across is that within organizations oftentimes no two people can agree on what ownership of a ticket might mean, or what the process should be for creating Changes. In these situations, and in many, many others, I can see the advantage of being able to point to a set of predetermined standards such as those defined by ITIL. You are correct in that I don't need ITIL to define for me what the ownership of a ticket should be. However, the head of the networking group might have a completely different definition of ticket ownership. I have seen the results of what a custom help desk system can look like when those with differing opinions have their say and their way. To that, I say no thanks! I am grateful that organizations have chosen to adopt a set of best practices that can be pointed to in these situations. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, May 06, 2008 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy Yes I have, many times...and not only about ITIL. I've been down this road with ITIL, CMM, CMMI, Six Sigma, TQM... How do I handle it? Unfortunately there's not much you can do about it. Usually the people like me (worker bees or implementers) deal with middle management who have little or no power to change things even if I could convince them that we should. I suppose that's one of the biggest problems with process frameworks--they are taken too literally and their *intent* is missed. Then you find yourself just filling squares because, That's what the process says to do... And then you have to contend with the people who view all dissenters as resistors to change. That is, if you say, Well, you know, I don't think this is the best way... oftentimes you're viewed as just fearful of change (which, granted, many people are) and just get handed a copy of *Who Moved My Cheese?*. There are those who bring up issues because they make *sense* and there are those who bring up issues because they don't want to change. Unfortunately, oftentimes both get lumped together. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, May 06, 2008 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy Norm, Have you run into this situation: . . . But then when you challenge those decisions by asking, Why are we doing XYZ? you get a very vocal and forceful, BECAUSE ITIL SAYS SO! If so, how did you handle it. If not, how would you handle it? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, May 06, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy Just a few observations on this point...please forgive me if I sound a bit sardonic. First, did anybody really need ITIL to tell them to do what Ben describes in the first paragraph--i.e., Service Desk (I refuse to call it that--it's the HELP Desk) should be the first point of contact for customers, incidents are overseen by the Help Desk, the Help Desk forwards incidents to appropriate groups, and the Help Desk follows up with customers once the ticket is resolved? I mean, come on--we were doing that 15 years ago (or longer). That's, like, Help Desk 101. Second, people repeat over and over again, ITIL is just a guideline...a framework...some best practices...a guide... That might be fine if you're the person making all the decisions about what the ITIL processes are going to be and how they will be implemented, but if you're just the *implementer* following the directions of a myriad of bosses who are all gung-ho about ITIL and about being ITIL certified you are not at liberty to use ITIL (or any other disciplined process framework flavor of the month) as you so choose. You do what you're told. Other people make the decisions, and oftentimes those decisions make little sense. But then when you challenge those decisions by asking, Why are we doing XYZ? you get a very vocal and forceful, BECAUSE ITIL SAYS SO! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Pancia Sent: Tuesday, May 06, 2008 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy ** One issue many organizations face is taking ITIL for gospel. ITIL is just a framework/guide for organizations to use to define their own best practices. When you tag
Re: ITIL Remedy
While I don't believe that's 100% true I won't argue with that. However, I'm trying to get an understanding of your perspective (that's why I asked the questions). Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, May 06, 2008 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy One need only to click on the SERVICES link on the IT Prophets website to understand your perspective. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, May 06, 2008 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy Norm, So is your issue with ITIL or is it with those who drink the ITIL cool-aid? Along with ITIL you also rattled off CMM, CMMI, Six Sigma and TQM. Does a set of standards, best practices or framework exist that you agree with (ISO maybe?)? One of the things that I've come across is that within organizations oftentimes no two people can agree on what ownership of a ticket might mean, or what the process should be for creating Changes. In these situations, and in many, many others, I can see the advantage of being able to point to a set of predetermined standards such as those defined by ITIL. You are correct in that I don't need ITIL to define for me what the ownership of a ticket should be. However, the head of the networking group might have a completely different definition of ticket ownership. I have seen the results of what a custom help desk system can look like when those with differing opinions have their say and their way. To that, I say no thanks! I am grateful that organizations have chosen to adopt a set of best practices that can be pointed to in these situations. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, May 06, 2008 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy Yes I have, many times...and not only about ITIL. I've been down this road with ITIL, CMM, CMMI, Six Sigma, TQM... How do I handle it? Unfortunately there's not much you can do about it. Usually the people like me (worker bees or implementers) deal with middle management who have little or no power to change things even if I could convince them that we should. I suppose that's one of the biggest problems with process frameworks--they are taken too literally and their *intent* is missed. Then you find yourself just filling squares because, That's what the process says to do... And then you have to contend with the people who view all dissenters as resistors to change. That is, if you say, Well, you know, I don't think this is the best way... oftentimes you're viewed as just fearful of change (which, granted, many people are) and just get handed a copy of *Who Moved My Cheese?*. There are those who bring up issues because they make *sense* and there are those who bring up issues because they don't want to change. Unfortunately, oftentimes both get lumped together. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, May 06, 2008 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy Norm, Have you run into this situation: . . . But then when you challenge those decisions by asking, Why are we doing XYZ? you get a very vocal and forceful, BECAUSE ITIL SAYS SO! If so, how did you handle it. If not, how would you handle it? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, May 06, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy Just a few observations on this point...please forgive me if I sound a bit sardonic. First, did anybody really need ITIL to tell them to do what Ben describes in the first paragraph--i.e., Service Desk (I refuse to call it that--it's the HELP Desk) should be the first point of contact for customers, incidents are overseen by the Help Desk, the Help Desk forwards incidents to appropriate groups, and the Help Desk follows up with customers once the ticket is resolved? I mean, come on--we were doing that 15 years ago (or longer). That's, like, Help Desk 101. Second, people repeat over and over again, ITIL is just a guideline...a framework...some best practices...a guide... That might be fine if you're the person making all the decisions about what the ITIL processes are going to be and how they will be implemented, but if you're just the *implementer* following the directions of a myriad of bosses who are all gung-ho about
Re: ITIL Remedy
Kevin, I do not think that if you customize ITSM 7 that you are breaking BMC's rules. At the BMC User World in Vancouver, one of the pre-conference tutorials (a tutorial developed and taught by BMC) was title In-depth Analysis into Best Practices of BMC Remedy IT Service Management 7.x.. Lesson 5 of the tutorial is titled Customizing ITSM Applications. The lesson even describes how to customize the Incident Management Process Flow. I've never heard anything about BMC not supporting a customized ITSM 7 application, nor have I seen any communication from BMC, written or otherwise, that states you are not to customize the apps. By the way, I would be considered both an AR Server application developer and an ITSM implementer. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Tuesday, May 06, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy ** There seems to be a smoldering issue here. In previous versions, you could customize the dickens out of the ootb applications (To fit your business needs). However now with ITSM 7, customization is a four letter word. You are allowed to configure it, but if want to customize it you are breaking BMC's rules. It seems like there is a line being drawn in the sand between the AR Server application developers and the ITSM implementers. Is this thread now really about ITIL and ITSM? Just a reminder, this is the direction BMC is making with it's product line. You may like it, you may hate it, either way it's a product we have to support. Kathy, Was your question answered to your satisfaction? Kevin P. _ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8H DtDypao8Wcj9tAcJ%20 it now. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITIL Remedy
Shawn, I agree, but what you have stated is a far cry from . . . breaking BMC's rules Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Tuesday, May 06, 2008 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy Scott, You are correct, but BMC sales folks often tell you that you either shouldn't customize or that there is no need to. They also like to push for any customizations, even small cosmetic ones, being something you should hire BMC Professional Services to do. On the other hand, BMC themselves have made ITSM much harder to customize, and has made the patches less transparent. It was much easier to maintain customizations when you could manually install a patch by importing a .def file and see what was going to happen before you do it. With the new method, you basically just have to click next a few times and hope for the best. I think BMC went this route strategically in order to make it easier for novices to install patches. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, May 06, 2008 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy ** Kevin, I do not think that if you customize ITSM 7 that you are breaking BMC's rules. At the BMC User World in Vancouver, one of the pre-conference tutorials (a tutorial developed and taught by BMC) was title In-depth Analysis into Best Practices of BMC Remedy IT Service Management 7.x.. Lesson 5 of the tutorial is titled Customizing ITSM Applications. The lesson even describes how to customize the Incident Management Process Flow. I've never heard anything about BMC not supporting a customized ITSM 7 application, nor have I seen any communication from BMC, written or otherwise, that states you are not to customize the apps. By the way, I would be considered both an AR Server application developer and an ITSM implementer. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Tuesday, May 06, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy ** There seems to be a smoldering issue here. In previous versions, you could customize the dickens out of the ootb applications (To fit your business needs). However now with ITSM 7, customization is a four letter word. You are allowed to configure it, but if want to customize it you are breaking BMC's rules. It seems like there is a line being drawn in the sand between the AR Server application developers and the ITSM implementers. Is this thread now really about ITIL and ITSM? Just a reminder, this is the direction BMC is making with it's product line. You may like it, you may hate it, either way it's a product we have to support. Kathy, Was your question answered to your satisfaction? Kevin P. _ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8H DtDypao8Wcj9tAcJ%20 it now. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier ?
Norm, The latest version of the Mid-Tier will continue to work with the New Atlanta Servlet Exec; however, BMC stopped shipping New Atlanta Servlet Exec with the Mid-Tier product. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, May 05, 2008 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier ? I could be mistaken, but if I remember correctly, the latest versions of the Midtier are not designed to work with the New Atlanta ServletExec...they're designed to work with Tomcat. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, May 05, 2008 3:04 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier ? ** Listers, We had some major problems over the weekend, and for all intents and purposes, our mid-tier server is nothing short of hosed. I'm completely brand new to installing one of these, but I figured the best route would just be to install mid-tier on another server. I got IIS on the server, installed an SDK (per the docset) and started the install. I get to the Select JSP Engine prompt and ServletExec isn't one of the options. I'm limited to Tomcat and JBOSS. I was under the impression ServletExec was bundled with the installer? My apologies if this is basic stuff. All my experience with Remedy is limited to the admin tool. Thanks, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adjusting Menu Access with Workflow?
Michael, Make sure that all views of the form have the Modify All unchecked. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Friday, May 02, 2008 12:33 PM To: arslist@ARSLIST.ORG Subject: Adjusting Menu Access with Workflow? Listers, On our Incident form, we apparently have some users with access to the Modify All command through the Actions Menu. If I go to the view properties on the Incident form, on the menu access tab, Modify All is unchecked. Is there a way to override that setting with workflow in some way? I can't imagine another way for an analyst to access that. (Delete is also checked in the menu access tab but only Administrators have access to the Delete function). ARS 5.1.2 SQL 2K Server 2003 Thanks much, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: References needed for LDAP....
If you are on ARS 7.x, check the Integrating with Plug-ins and Third Party Products Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Wednesday, April 30, 2008 3:53 PM To: arslist@ARSLIST.ORG Subject: References needed for LDAP Can someone give me where there might be additional information on how to set up the LDAP interface stuff - i.e. which manual may explain it a bit more than the install manual? I've tried the master index manual under LDAP and AREA LDAP but found almost nothing. I've gone through the index on other manuals with no success. Googling gave some stuff but nothing in the way of a simple example/explanation. What I need I guess are what data items I need to pass on to the LAN group for information so I can fill in the right boxes during the install. Thanks for any help or references I can go to. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mid-Tier Exception Error
I have a single user getting the following error on the Mid-Tier: Caught exception :'t.LoadResultsList' is null or not an object The user is following a link to a specific approval request to approve. A different user ID on the same machine following the same link does not get this error message. The same user ID from a different machine continues to get the error message. This leads me to think it could be a permissions issue, but I have recreated this user's profile, reassigned permissions with no luck. I found two others on the arslist with the same error message, but did not find any responses. ARS 7.0.1 Mid-Tier 7.0.1 Tomcat/Apache 5.5.26 Java 1.5_14 Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Exception Error
Good idea Rick. Didn't even think to go there. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, April 25, 2008 12:32 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Exception Error ** Scott, my first guess would be that this users' forms history has gotten corrupted. Have you cleared the user's forms history at the user preferences level? Rick On Fri, Apr 25, 2008 at 9:25 AM, Scott Parrish [EMAIL PROTECTED] wrote: I have a single user getting the following error on the Mid-Tier: Caught exception :'t.LoadResultsList' is null or not an object The user is following a link to a specific approval request to approve. A different user ID on the same machine following the same link does not get this error message. The same user ID from a different machine continues to get the error message. This leads me to think it could be a permissions issue, but I have recreated this user's profile, reassigned permissions with no luck. I found two others on the arslist with the same error message, but did not find any responses. ARS 7.0.1 Mid-Tier 7.0.1 Tomcat/Apache 5.5.26 Java 1.5_14 Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Exception Error
Great. Thanks for the ideas. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, April 25, 2008 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Exception Error I had a site that experienced issue that sounds very familiar just recently. By your description and the description of the error, it sounds like it's related to the pick-list that appears when a user attempts to populate a field by pulling from a support form. In the situation I encountered, it had to do with how the 7.x Midtier renders the pick-list. We rooted out the problem by removing all the fields from the form's results list and then added them back one-by-one until the error appeared again. The odd thing about it was that the problem did not exist on the client. Oh, also check your form's results list fields. Make sure none are duplicated. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, April 25, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Exception Error I have a single user getting the following error on the Mid-Tier: Caught exception :'t.LoadResultsList' is null or not an object The user is following a link to a specific approval request to approve. A different user ID on the same machine following the same link does not get this error message. The same user ID from a different machine continues to get the error message. This leads me to think it could be a permissions issue, but I have recreated this user's profile, reassigned permissions with no luck. I found two others on the arslist with the same error message, but did not find any responses. ARS 7.0.1 Mid-Tier 7.0.1 Tomcat/Apache 5.5.26 Java 1.5_14 Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RESOLVED: Mid-Tier Exception Error
Thanks for all the replies. Norm's fix did the trick, but I would assume that Rick's fix probably would have worked also. I would make a WAG that if the users forms history were corrupted for this form then it would have a hard time returning the results list. After all, there was only ONE USER who had the problem. . . Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, April 25, 2008 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Exception Error If you look at the form that the link is trying to open, does it contain a field 1020 in any of its views, and if so, does the user in question have permission to that field? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, April 25, 2008 10:26 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Exception Error I have a single user getting the following error on the Mid-Tier: Caught exception :'t.LoadResultsList' is null or not an object The user is following a link to a specific approval request to approve. A different user ID on the same machine following the same link does not get this error message. The same user ID from a different machine continues to get the error message. This leads me to think it could be a permissions issue, but I have recreated this user's profile, reassigned permissions with no luck. I found two others on the arslist with the same error message, but did not find any responses. ARS 7.0.1 Mid-Tier 7.0.1 Tomcat/Apache 5.5.26 Java 1.5_14 Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Deployable Applications in ARS 7.1.0 patch 002
Misi, I have experienced some of the same problems you have had. The one that really surprised me was copying a form WITHIN the application and the Admin Tool reporting the permissions had been removed. However, when I went back into the form, all roles and permissions remained. I have not, however, had the pleasure of receiving the form does not exist on server error. I'm sure it will be coming soon as I continue working in deployable application. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Tuesday, April 22, 2008 9:13 AM To: arslist@ARSLIST.ORG Subject: Deployable Applications in ARS 7.1.0 patch 002 Hi! I am creating a deployable application in version 7.1, and I am experiencing problems... 1. When I rightclick on Form in the Application Window and create a new form, I get a Form does not exist on server : Form03 (ARERR 303). The Form03 has been created, but apparently outside of the application. Am I doing something wrong??? 2. When I do a save-as on a form within the application, I get a lot of Roles permissions have been removed from the object because the object is not in a deployable application for the schema and all the fields. I close the form-window, refresh the application form window, and the form appears within the application!!! I open the form and can work with it. When I save my changes, I get various results: Unable to save... and The form has been updated since you retrieved it When I flip back and forth between the windows, I am finally able to save the changes I have made. All of this seems very shaky to me. Anyone else working with deployable applications in the same environment as I? New install of: AR Server 7.1.0 patch 002 on Windows/SQL Server. AR Admin 7.1.0 patch 002 on Windows XP. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: WARNING - CMDB2ASSET
Drew, For the sake of clarification, can you detail the version of the CMDB, Asset Management and ARS you are using? Also, were you synching to an out of the box Asset Management form (such as AST:ComputerSystem)? Or were you synching to a custom form (which would indicate that you are using a custom class)? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Tuesday, April 15, 2008 6:43 PM To: arslist@ARSLIST.ORG Subject: WARNING - CMDB2ASSET WARNING NEVER use the Update Asset UI button on the Schema Names form to invoke CMDB2ASSET. You may have only added a couple of attributes to a particular class and of course now you want to populate the Asset forms. CMDB2ASSET will synch up ALL the core fields, not just the one or two that you added...and you don't want what appears to be thousands of zTemp fields on your Asset forms. I was going to type something about how BMC has managed to waste some more of my time by creating yet one more ansinine interface, but then I decided against it. Drew Tulsa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7 - Task - Status Reason (Spelt Wrong)
Actually, there are two accepted spellings of the word Cancelled and either Canceled or Cancelled is appropriate. v. can.celed also can.celled, can.cel.ing also can.cel.ling, can.cels also can.cels Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, April 10, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: OT: ITSM 7 - Task - Status Reason (Spelt Wrong) Not sure if anyone has seen this or reported it to Remedy, but the Status Reason in Task Canceled is spelt wrong - should be Cancelled. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
I would think you could run this test yourself. I did just now before sending off the email. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
Dwayne, The user does not have to be the assignee nor the submitter. But these two groups are implicit groups, just as public is, so if submitter has permissions to the field then the testit person will be able to see the field (after all, how can you be a submitter to a field if you don't have permission to see it? Hiding it via workflow is not the same as being able to see it via permissions.). Same goes for the assignee. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions This gets us to another topic. I have a control panel with fields that Public has no permission to. On this panel are two fields that have no Public permission, yet Public can see them. But they can't see other fields with no Public permission. I've never been able to figure that one out. But this situation isn't like that. There are about 25 fields that IT (now Info Tech)used to have permission to, but doesn't anymore. Public can't see them, but IT still can. Somehow the system is remembering that IT USED TO have permissions, and is letting IT see the fields, but not the data. Good suggestion, Scott, but my testit person is not the Submitter nor Assignee to the form. Dwayne Original message Date: Mon, 7 Apr 2008 11:04:24 -0400 From: Scott Parrish [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG I would think you could run this test yourself. I did just now before sending off the email. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Re: Incident Management workflow
Greg, Have you checked the On Close mappings for the Window Open Action that opens the modify window for the People record? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Murray, Greg Sent: Sunday, March 30, 2008 8:14 PM To: arslist@ARSLIST.ORG Subject: Incident Management workflow I am trying to find a bit of workflow that populates some hidden fields on the Incident (HPD:Helpdesk) form that has been modified and I am getting a bit lost and wondered if someone can help me out. I follow these steps: - from Incident Management I bring back a People record - I select modify to modify the People record, and change some of the Location Information (eg. Region, Site Group and Site) - On window close there is workflow to populate the z1D Char hidden fields with Company, Organization, Department, Site etc. I cant find the Workflow that populates the hidden fields on Window close. I can see the Active Link (HPD:INC:CS_100_Chk) that runs to see if any of the Location Information has changed against the z1D Char fields(( 'Region' != 'z1D Char01') OR ( 'Site Group' != 'z1D Char11') OR ( 'Site' != 'z1D Char02') OR ( 'Street' != 'z1D Char04') OR ( 'City' != 'z1D Char05') OR ( 'State Province' != 'z1D Char06') OR ( 'Country' != 'z1D Char08') OR ( 'Zip/Postal Code' != 'z1D Char07') OR ( 'Desk Location' != 'z1D Char09') OR ( 'Mail Station' != 'z1D Char10') OR ( 'Time Zone' != 'z1D Char12')), but I cant see where it populates them before checking. I have turned all logging on and gone through the logs many times now. Maybe I am missing something? If anyone has any tools or information that could help me with understanding this better I would appreciate it. Thank you. Greg Murray ** This message is intended for the addressee named and may contain privileged information or confidential information or both. If you are not the intended recipient please delete it and notify the sender. ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Quick update on AR System 7.5.00
Joe, I know you didn't ask me but. . . I saw the demonstration of the new Admin Tool at BMC UserWorld and I was basically blown away. I think you'll like the enhancements and I would suggest the learning curve would be minimal at best. I do not come from a traditional programming background and have never used Eclipse, but from what I saw in the demo, the new tool appears to be very easy to use. I would say that on a scale of 1-10 (10 obviously being extremely different) I would put it at a 10 (and, in my mind, that's actually a GOOD thing). Scott Parrish IT Prophets, LLC _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, March 10, 2008 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Quick update on AR System 7.5.00 David, This may have been discussed before but if it has I have missed it. Interface-wise, on a scale of 1 to 10, how different will the Eclipse based Admin tool be from the current one? The aim of my question is to get an insight into there'll there be a significant learning curve involved for those of us who have been working for a while on the AR System? Joe __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Action deffered in Filter/Active Link
Tadeu, My first question is why is your Goto action 502 when your filter executes at 501? If I'm reading correctly, you want this to loop through your field of Group IDs, so you are going to need to return to action 501. My preference is to not use GOTO actions and utilize guides instead. This way, I know my workflow is going to execute in the right order and no other dev can come and add something in between what I'm trying to do. I would do this: 1. Create a Filter Guide. 2. Add a label to the guide call it RESTART. This label should come before any filters in the guide. 3. Add your filter to the guide, but edit the filter and remove the GoTo action. 4. Create another filter, set its Run If Qualification to 'GRUPO_AUX1_CHAR' != $NULL$. Set the Filter's If Action to GOTO Guide LABEL. Enter RESTART as the label. 5. Add this new Filter to the guide. 6. Obviously, you have to create a filter that calls the guide. HTH, Scott Parrish IT Prophets, LLC (770) 653-5203 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 8:35 AM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ;) 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ;) ... continue until my list separated by ; were NULL; Thankx again! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Opela, Gary L Contr OC-ALC/ITMA Enviada: ter 26/2/2008 10:16 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link Hey Augusto, have you tried forcing the filter to ignore phasing? You shouldn't have this problem with active links, as they are not processed in phases. If you suffix the name of the filter with `! then remedy will not phase that filter. For instance: HPD:Helpdesk-Filter would be HPD:Helpdesk-Filter`! For more information on this, you can read the Workflow Objects guide with version 7.x, or the Basic Guide (starting at page 576, pages 584 and 585 describe the naming convention mentioned above) with version 6.x. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 7:06 AM To: arslist@ARSLIST.ORG Subject: Action deffered in Filter/Active Link ** Good Morning for all of you... I'd like to know if can I do something like these: There is a Filter (or Active Link) that fires a sequency of 'Set Fields' action followed by a 'Push Fields' action, and after the workflow/object fires a 'Goto' action to redirect to another Filter... But I'm in trouble because the 'Goto' action is deffered... and, consequently, it isn't executed... By the way, it is executed, but only at the end of the Filter ... I would like that it ran on its real execution moment. My log file for this object looks like these: Checking SEC-Create_User_22-Fev_II (501) FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 0: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: DemoGRUPO_AUX2_INT (536870929) = 3006 FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 1: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX3 (536870930) = CRT:Adm_Risco FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 2: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO (536870920) = CRT:Adm_Risco FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER
Re: Interview questions
John, It's been my experience, as far as Remedy development is concerned, to never say never about anything. Scott Parrish _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Thursday, February 21, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Ok I'll take the bite. Why never? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Thad K Esser [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding SRM
The User Guide states that only one of the SRM Processes may be implemented at a time. If you need them both then you are going to have to do some customizations. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of anil RAI Sent: Monday, February 04, 2008 12:25 PM To: arslist@ARSLIST.ORG Subject: Regarding SRM ** Hi ALL ! Has anyone implemented combination of Approval Process (Management Chain, Level) for Service Request Management 2.0 ? It works if either of them is used. But if i try to implement both Processes it does NOT work. According, to the Lunch Scheduler Example in the pdf these two Approval Processes are implemented by hard coding them. Is it right to hard code the Approval Process ? Please help me in this.Thanks in advance. Regards Anil _ Now you can chat without downloading messenger. Click http://in.rd.yahoo.com/tagline_webmessenger_5/*http:/in.messenger.yahoo.com /webmessengerpromo.php here to know how. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support site, patch download issues?
Dave, I have not had any issues with the site and have downloaded patches today. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave Sent: Wednesday, December 05, 2007 11:10 AM To: arslist@ARSLIST.ORG Subject: Support site, patch download issues? Is it just me, or is anyone else having issues with getting onto the support/patch download site? The EPD is fine, but the heritage/patch section isn't working - either in IE or Firefox. regards Dave Please consider the environment before printing this e-mail or its attachments. _ This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com http://www.ntteurope.com/ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Service Request Management
Fyi, The download for 2.1 became available yesterday. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Tuesday, December 04, 2007 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Service Request Management We are about to launch into production. A new release of SRM is going to be out soon. Best to wait until then. It's a pretty robust product and really makes the end user experience easier. 2.0 has its bugs and the new 2.1 release will address a lot of issues. [EMAIL PROTECTED] wrote: Is there any one out there who has implemented BMC Service Request Management and is actually using the tool in a production environment? Looking for any installation, user and troubleshooting issues you may have encountered. Scott Parrish IT Prophets, LLC (770) 653-5203 mail2web.com ? What can On Demand Business Solutions do for you? http://link.mail2web.com/Business/SharePoint ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/BMC-Service-Request-Management-tf4939772.html#a1415933 5 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Un-install patch 6
Rob, This email should only be taken as a way to get around the higher patch level has been applied issue. I do not know what consequences you may or may not encounter by applying patch 5 after applying patch 6. However, you can go into the SHARE:Application_Properties form and run a search where the Property Name field = Name. This will find the entries for each of the modules. You can then search on the Application ID for each individual module. Entries that are returned will be attributes of the application and one of those attributes is the patch level. Change the patch level for each entry to a number lower than 005 and you will then be able to run the patch 5 installer. You will also need to change the version for each module to 7.0.02 as the patch 6 installer changes the version to 7.0.03. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rob Cvetkovski Sent: Tuesday, November 20, 2007 12:19 PM To: arslist@ARSLIST.ORG Subject: Un-install patch 6 Anyone know how to un-install patch 6? I am getting errors on some modules that are said to be fixed with patch 5. I believe patch 6 was applied without previous patches and I want to re-install patch 5. It does not allow me to re-apply patch 6 or 5 as it says there is a higher patch level already applied. Any ideas? Thanks Rob Cvetkovski, Associate Consultant Burntsand Inc. 185 The West Mall Suite 600 Toronto ON M9C 5L5 Tel: (416) 234-3839 Cell: (416) 917-7231 www.burntsand.com http://www.burntsand.com/ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: PERFORM-ACTION-TABLE-CLEAR seems not to work
Serouche, First, the PERFORM-ACTION-TABLE-CLEAR doesn't refresh a table, it clears the table and does not refresh again (unless some follow-on workflow refreshes the table.) Second, this action is not available AT ALL in filter workflow. It is ONLY available in an Active Link. Third, you cannot use active link workflow to interrupt server-side workflow, which is what you are trying to do by sliding in the Active Link to clear the table while the filter guide is running. This simply will not work. I do not have a good enough understanding of your workflow to know exactly what to do, but it sounds as though your workflow that adds the value of column2 to Field 2 is executing twice. (If I understood correctly, you are actually appending to field 2, not overwriting field 2). If this is the case, then you need to qualify your filter that appends the value to test to see if the value has already been appended. You could do this in any number of ways. I could probably provide better information if I more thoroughly understood your workflow sequence. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: Friday, November 09, 2007 03:00 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-TABLE-CLEAR seems not to work ok fine I get this. So I tried to build an AL which will clear the table while my Filter Guide is runing. But I am not able to find a way to slide the AL into the guide. Seems that the execute on conditions do not help. Any idea on this matter? Serouche Hugo Visser wrote: If you are running this from within filter guides, I think you can't make the server refresh a table you are processing. It's refreshed once when you first access it, and the server appears to cache the result in the transaction you are running. So even if you change the qualification in workflow, you'd still get the old resultset from the first load in that transaction. The PERFORM-ACTION-TABLE-CLEAR run process only works on the client when using active links. Hugo On Nov 8, 2007 5:32 PM, Joe D'Souza [EMAIL PROTECTED] wrote: ** Is the Active Link firing? Have you got the right permissions on the Active Link for the user that is attempting this? Take an Active Link log and lets have a look to see what is really happening.. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Remedy Maniac Sent: Thursday, November 08, 2007 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-TABLE-CLEAR seems not to work thanks Joe for the tips but that doesnt help :-( Joe D'Souza wrote: ** Running from a Filter will clear the table on the Server side for server side table field workflow processing.. You got to run it from an Active Link for it to work. You wont see the results (clear table) on the client side. Cheers /*Joe D'Souza*/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Remedy Maniac Sent: Thursday, November 08, 2007 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-TABLE-CLEAR seems not to work nop. It doesn't work. I am trying to run this through Filter guides with a loop on the table. maybe I am putting the run process at the wrong place. Pargeter, Christie wrote: It should be PERFORM-ACTION-TABLE-CLEAR 536870923 (the field id with no $$ or '' around it) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: Thursday, November 08, 2007 7:10 AM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-TABLE-CLEAR seems not to work dear listers, basically I have a form X with Field1 and Field2 and 1 Table field from form Y with column1 and column2 = in Table property I have set as Qualification Field1 = column1 and Field1 is read dynamically based on the workflow. I read the value of Field1 and when it is = to column1, I add the value of column2 to Field2. So far so good. In my form Y I have for column1 A and B Column2 has C for A and D and E for B Depending in which order I read Field1 (A first or B first) I always get two times values from colum2 = i.e. if I read A first I get Field2 = D,E,D,E If I read B first then I get for Field2 = C,C So I assumed I should run PERFORM-ACTION-TABLE-CLEAR Table Field after reading first value so the table field qualification gets refreshed and takes next value. But it simply doesn't work. I tried $Table Field$, $Table Field$, '$Table Field$' and also Table Field without the $$ None has helped. Any idea/ help ? Thank you. Remedy Maniac. PS: I am runing ARS 6.01
Re: PERFORM-ACTION-TABLE-CLEAR seems not to work
Again, this depends upon your workflow, but you could execute workflow on After Submit or After Modify to reopen the current window or redisplay the record. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: Friday, November 09, 2007 03:55 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-TABLE-CLEAR seems not to work Ok fine thank you for these comments. I am gonna redesign my worklfow. Though I have an additional concern. I run the Filters on the web which is all doing fine. They populate a form on the server. What I need is to send back the information recorded to the window which fired the filters. Will the CURRENTWINID help? Or will there be a better way/keyword/function to use? Any help? Scott Parrish wrote: Serouche, First, the PERFORM-ACTION-TABLE-CLEAR doesn't refresh a table, it clears the table and does not refresh again (unless some follow-on workflow refreshes the table.) Second, this action is not available AT ALL in filter workflow. It is ONLY available in an Active Link. Third, you cannot use active link workflow to interrupt server-side workflow, which is what you are trying to do by sliding in the Active Link to clear the table while the filter guide is running. This simply will not work. I do not have a good enough understanding of your workflow to know exactly what to do, but it sounds as though your workflow that adds the value of column2 to Field 2 is executing twice. (If I understood correctly, you are actually appending to field 2, not overwriting field 2). If this is the case, then you need to qualify your filter that appends the value to test to see if the value has already been appended. You could do this in any number of ways. I could probably provide better information if I more thoroughly understood your workflow sequence. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: Friday, November 09, 2007 03:00 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-TABLE-CLEAR seems not to work ok fine I get this. So I tried to build an AL which will clear the table while my Filter Guide is runing. But I am not able to find a way to slide the AL into the guide. Seems that the execute on conditions do not help. Any idea on this matter? Serouche Hugo Visser wrote: If you are running this from within filter guides, I think you can't make the server refresh a table you are processing. It's refreshed once when you first access it, and the server appears to cache the result in the transaction you are running. So even if you change the qualification in workflow, you'd still get the old resultset from the first load in that transaction. The PERFORM-ACTION-TABLE-CLEAR run process only works on the client when using active links. Hugo On Nov 8, 2007 5:32 PM, Joe D'Souza [EMAIL PROTECTED] wrote: ** Is the Active Link firing? Have you got the right permissions on the Active Link for the user that is attempting this? Take an Active Link log and lets have a look to see what is really happening.. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Remedy Maniac Sent: Thursday, November 08, 2007 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-TABLE-CLEAR seems not to work thanks Joe for the tips but that doesnt help :-( Joe D'Souza wrote: ** Running from a Filter will clear the table on the Server side for server side table field workflow processing.. You got to run it from an Active Link for it to work. You wont see the results (clear table) on the client side. Cheers /*Joe D'Souza*/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Remedy Maniac Sent: Thursday, November 08, 2007 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-TABLE-CLEAR seems not to work nop. It doesn't work. I am trying to run this through Filter guides with a loop on the table. maybe I am putting the run process at the wrong place. Pargeter, Christie wrote: It should be PERFORM-ACTION-TABLE-CLEAR 536870923 (the field id with no $$ or '' around it) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: Thursday, November 08, 2007 7:10 AM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-TABLE-CLEAR seems not to work dear listers, basically I have a form X with Field1 and Field2 and 1
Re: OT: Friday - no humor
Michael, I agree that political discourse has no place on the ARSList. However, what I find offensive is that you didn't mind making your own political statement: Particularly when items are cribbed from self-proclaimed equal opportunity offender, Neal Boortz before telling everyone else not to do it. Are you saying if the item had been cribbed from someone else that it would have been more acceptable? Your post is no better than the initial post that started the discussion. I believe Dwayne's post probably reflected the thoughts of 99% of the ARSList and needed no seconding, especially when the intent of the post was probably so that you could make your political statement. And yes the Neal Boortz statement definitely carries political undertones. Scott Parrish -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Friday, October 12, 2007 6:43 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Friday - no humor Particularly when such items are cribbed from self-proclaimed equal opportunity offender Neal Boortz... In the interest of social harmony and facilitating technical discussion, I second Dwayne's suggestion. As opposed to being left-wing or right-wing, I'd like to think that we're all top-flight IT professionals. =) Michael -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Friday, October 12, 2007 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Friday - no humor I would like to suggest that we NOT debate politics and/or religion on the ARSList. Dwayne Martin James Madison University Original message Date: Fri, 12 Oct 2007 13:48:33 -0400 From: patrick zandi [EMAIL PROTECTED] Subject: OT: Friday - no humor To: arslist@ARSLIST.ORG ** AND NOW .. HOW ABOUT A LITTLE QUIZ? A little history lesson: If you don't know the answer make your best guess. Answer all the questions before looking at the answers. Who said it? 1) We're going to take things away from you on behalf of the common good. A. Karl Marx B. Adolph Hitler C. Joseph Stalin D. None of the above 2) It's time for a new beginning, for an end to government of the few, by the few, and for the few...and to replace it with shared responsibility for shared prosperity. A. Lenin B. Mussolini C. Idi Amin D. None of the Above 3) (We)...can't just let business as usual go on, and that means something has to be taken away from some people. A. Nikita Khrushev B. Jose f Goebbels C. Boris Yeltsin D. None of the above 4) We have to build a political consensus and that requires people to give up a little bit of their own...in order to create this common ground. A. Mao Tse Dung B. Hugo Chavez C. Kim Jong Il D. None of the above 5) I certainly think the free-market has failed. A. Karl Marx B. Lenin C. Molotov D. None of the above 6) I think it's time to send a clear message to what has become the most profitable sector in (the) entire economy that they are being watched. A. Pinochet B. Milosevic C. Saddam Hussein D. None of the above Answers: (1) D. None of the above. Statement was made by Hillary Clinton 6/29/2004 (2) D. None of the above. Statement was made by Hillary Clinton 5/29/2007 (3) D. None of the above. Statement was made by Hillary Clinton 6/4/2007 (4) D. None of the above. Statement was made by Hillary Clinton 6/4/2007 (5) D. None of the above. Statement was made by Hillary Clinton 6/4/2007 (6) D. None of the above. Statement was made by Hillary Clinton 9/2/2005 http://boortz.com/nuze/200710/10082007.html#quiz ht -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Notification Help
Joe, Depending on the email client and the user's Remedy client (mid-tier vs. user tool) a DDE action could be utilized to open the mail client, insert the appropriate email text as well as the to and from information and press the send button for the user. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com http://www.itprophets.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, September 28, 2007 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: Notification Help I gave up on coffee a really really long time ago in an attempt to cut down on caffeine. But coke does it for me these days so I'm not without caffeine altogether! Now I'm trying to cut down on coke. Ha! Beers better.. lol anyone on my side? :-) To keep with the original posting on this thread, to send a client side email using an Active Link, it might be possible to use the mailto command, but that would work as long as you are on the internal network or connected to the network via VPN and are using MS outlook or a similar client that can be invoked with mailto.. You however would need to press the Send button on your mail client. Syntax for mailto: mailto:[EMAIL PROTECTED]?subject=Beer is better than coke is better than coffee.. Hope this helps.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Pickering, Christopher Sent: Friday, September 28, 2007 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Notification Help ** Joe D'Souza without coffee is really a scary thought. Chris P _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, September 28, 2007 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Notification Help ** Oh I'm sorry.. misread your post.. Am on a short break and just woke up after a late night yesterday and I guess I still am not wide awake. And I've stopped drinking coffee! Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, September 28, 2007 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Notification Help I was asking what his consternation was about the proposed solution. I proposed it, but Andy indicated he didn't want that solution. I was just wondering why... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, September 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Notification Help ** A 'junk' form would be a form to process your run process action. For e.g. if on a filter you have a run process action, the junk form could be a display only form with a single field where you push information to, as if to create a request. A submit filter on that form to process your Run Process action would then work and it would appear to work at the press of a button from your parent form.. Hope this helps.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ]On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, September 28, 2007 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: Notification Help And what's your consternation about the proposed junk form idea? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Carey Matthew Black Sent: Friday, September 28, 2007 6:03 AM To: arslist@ARSLIST.ORG Subject: Re: Notification Help Andy, Why is a Run Process call better than a Push action in your opinion? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/27/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: Thanks Norm. I was afraid that was the answer I was going to get. Is there not a way to call a filter or escalation from a Run Process? Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMCDN lack of availability - beware of mini-rant
Susan, I just accessed the site and logged in without a problem. I can't recall ever having a problem accessing the site. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com http://www.itprophets.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, September 27, 2007 11:24 PM To: arslist@ARSLIST.ORG Subject: BMCDN lack of availability - beware of mini-rant ** For those brave enough to read further . thank you. I'm trying to get used to accessing the bmcdn website. It's not exactly intuitive to find things but it could be that I'm just not thinking in the right way. My complaint is that I want to access the website in the evening the site doesn't appear to be available. I find it difficult to do research or just doing a little learning during the day. Too much to work on, too many interruptions already during the day. It seems in the last few weeks everytime I've gone to the website in the evening I get the following error when I log in: HTTP Status 404 - /bmcdn/common/ type Status report message /bmcdn/common/ description The requested resource (/bmcdn/common/) is not available. Am I doing something wrong? I logged in earlier today but then of course got diverted. Anyone else have this problem? Don't they know we work all the time ... lol. Susan __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: RES: PERFORM-ACTION-ADD-ATTACHMENT doesn't work
Rather than using the Run Process or $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT why not just do a Set Fields as Carey Black says. Don't do the PROCESS, just set Attachment field on your form with the value from the Attachment field on the EmailAttachment form. Or maybe I'm the one missing something here. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Tuesday, September 25, 2007 5:33 AM To: arslist@ARSLIST.ORG Subject: Re: RES: PERFORM-ACTION-ADD-ATTACHMENT doesn't work yes Carey, this is exactly I do: I get the UI of the attachment which allows me to get the EmailAttachment and when I want to add this to the attachment field with PERFORM-ACTION-ADD-ATTACHMENT, it doesn't work. As you have probably seen I was told on this holy list that there is a defect on such Run process. My problem is specially that I would like to run this in a filter guide. So now I would need a workaround by the time we go for the next version. Any idea ? Serouche Carey Matthew Black wrote: Serouche, I think your going about this a bit sideways... or at least the long way around the barn. If your getting the unique identifier from an ARS form that already has the attachment Can you not use a Set Fields action to get the attachment? But maybe I am not understanding the exact sequence of your events.. It is my understanding that the Email Engine creates attachments before it creates the Email Message record. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT -- Sort Of: Computerworld reports on ITIL
Please Gary, show me where I yelled about how good ITSM is. I don't think you will see anywhere in my post that I said that 1. ITIL was or was not the thing to do and 2. That ITSM was the best thing going. My point is, and I'll state it again, I believe it is irresponsible for people to make statements about something, such as ITIL in this instance, that they have no proof of. Norm stated that he thought Patrick's comments were 100% correct. Patrick's comments were that 1. ITIL doesn't save money 2. ITIL doesn't save time 3. ITIL doesn't save energy 4. ITL doesn't make sense So, just as Norm did his yelling about wanting to see proof, I did mine about backing up these statements. Nowhere in here have I stated whether I am for or against implementing ITIL. You know why? Because I know that I do not have enough information to make a statement either way. I know that I have been in plenty of implementations where the customer thought that ITIL/ITSM were the way to go, and others that decided that was not the right direction. It's a company by company choice and I think to make blanket statements that it works for everyone OR does not work at all is completely irresponsible. Whether you choose to business with IT Prophets or not, is of course, your prerogative. I don't believe that I have treated anyone unfairly in this process. I'm simply asking for the same proof from those that have stated that it does not work. Wouldn't you agree that it's only fair? Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, September 20, 2007 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Okay, I started the thread, so I feel I must at least put in some input. I do not fear ITIL. I think ITIL is a good idea. What I have not seen is the cost-savings that comes associated with ITSM (Remedy's Version). All I keep hearing is the Remedy Sales People telling the main project managers how it will solve all 90 or whatever needs that we have. We analyzed it and, I think, found it met like 11 needs or so. To me, this huge chasm shows me the sales person is just that -- a sales person. The 'People in Charge' are relying on what the sales people are telling them, and literally locking us, the ones who can really see what is going on, out of the meetings. They are only listening to the sales people, which is WRONG. I want to see the savings. I want to see the efficiency. From what I've seen on the list, most companies haven't yet gotten ITSM running efficiently or not. Give me another good developer and six months and I can in-house write a solution. Norm did that, although thanks to bureaucracy it's just sitting on my dev box and not in use. I have always been a fan of simplicity. ITSM is NOT simple. Do not think that just because a job is major, that you need a complex solution. The simplest solution is ALWAYS best. I have yet to see any real proof that ITSM does what it says it does. Show me studies. Show me results. I don't want to hear ITSM Consultants yelling at me about how good ITSM is and that I have to defend myself. (Remind me to never do business with IT Prophets if that's how they're going to treat people). Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo Visser Sent: Thursday, September 20, 2007 4:54 AM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL ** Scott, I agree, it would be way to harsh to bash or fear ITIL without any arguments. I'm not sure where this comes from, after all, ITIL is about best practices. It's not about forcing you into some kind of strict process model. Maybe the fear is because of the way ITIL is presented to some of you guys. If you associate a tool like ITSM with the ITIL forcing tool that makes me work less efficient while costing a pile of money then I think you are on the wrong track. You should be seeking process improvements by applying ITIL to your business and then look for tooling that fits you. Actually that's what we have been doing with ExpertDesk (which is build on AR System) in Europe for quite a while now! We see lots of companies that have ITIL-ish processes, most of them have the most common ones like Incident and Change Management pretty much worked out. But if your process, for example your Problem Management process is not that mature yet, ExpertDesk lets you configure the tool to support your process. When you're processes change, your ExpertDesk configuration can be changed through data and off you go. That's what best practices is about. But all that I'm saying is: don't let the tool dictate your process, ITIL, eTOM or whatever
Re: OT -- Sort Of: Computerworld reports on ITIL
No Norm, re-read your post. It begins: 100% correct. Not partially correct, not I agree with you that change costs money Your statement is 100% correct. Which means you back his entire post. Within that post Patrick makes the statements that I allude to below. So again, you have gone beyond skepticism to stating fact and I would like for you to produce the same documentation/case studies as you implore others to provide. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, September 20, 2007 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Woah! Hold the phone! You've been fair in quoting me up until this point. My point is, and I'll state it again, I believe it is irresponsible for people to make statements about something, such as ITIL in this instance, that they have no proof of. Norm stated that he thought Patrick's comments were 100% correct. Patrick's comments were that 1. ITIL doesn't save money 2. ITIL doesn't save time 3. ITIL doesn't save energy 4. ITL doesn't make sense My exact word-for-word statement was this: And Pat is right--all change costs money at some point in the change process. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT -- Sort Of: Computerworld reports on ITIL
Sorry Norm, but when you stated that Patrick was 100% correct, you went from being a skeptic to stating a fact. So, now the burden is upon you to prove the he is, in fact, 100% correct in his assessment. It's one thing to simply say I want to see evidence, but it's entirely another to say that Patrick is 100% correct. Of course change costs money. But just because it costs money doesn't make it a BAD thing. Well, gotta change my tires, they're worn out. BUT, I think I'll just drive on the rims because CHANGING THEM WILL COST ME MONEY? And the thinking that This is the way that we've been doing it so we may as well continue doing it this way is pretty backward. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, September 19, 2007 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL With all due respect, that's a fallacious argument. The burden of proof is on the person making the claim, NOT THE SKEPTIC. If I claim, I made a jet that outperforms the F-22, it is ON ME to prove it, not on Lockheed Martin to DISPROVE it. And Pat is right--all change costs money at some point in the change process. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, September 19, 2007 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Prove to me how it doesn't. Don't throw out the common Change costs money. Show me the money that it costs. Prove to me where that there is no value. Tell me where Constant Process Improvement is a bad thing. SHOW ME THE COSTS! Show me the LACK OF ROI! Don't tell me about what you have seen or experienced yourself. SHOW ME A CASE STUDY! Scott Parrish IT Prophets Original Message: - From: Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Date: Wed, 19 Sep 2007 15:35:46 -0500 To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Correct 100%. I would like to see rock-solid, irrefutable case studies that show how implementing ITIL in a mature environment saves money or delivers some other quantifiable benefit. I do NOT want to hear the old clichés: - Constant process improvement. - Better management of services and service delivery. - Improved integration of maturity models. - Enhanced process standardization. - Blah, blah, blah... No! A) Speak English and B) Show me RESULTS, not buzzwords. Show me NUMBERS! Show me the MONEY! How has ITIL made a large company more profitable?! I want to see it. I'd especially like to see how a full implementation of BMC's ITSM suite has made a sizable company more profitable. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, September 19, 2007 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL ** Gary, Read the remarks and find some comfort.. Change always costs money.. and More legislation does not make a better worker... Does anyone on the list remember Cecil Lawson ? I'll bet he is not an ITIL fan... The Problem is that ITIL has now be Legislated from Congress to do it that way... Why? COMMERCE !!! The problem is the overhead on a companies manpower Really Stresses it to the Breaking Point.. With little or no Return.. I don't do processes, just because I can and because they are there... I do them because they make sense, Save money, Save time, and Energy. ITIL does none of those.. so I am against it... I am a RedNeck I guess.. Why buy a new Maserati with all the latest smog, and computers, and bells and whistles.. when a 67 Chevy will do the trick for 89K less.. Cause I can? So who is artificially stimulating the economy now? Cohen in congress with a mandate that we use ITIL.. Yeah that will save us money? Spending more always saves us money... 8-( WRONG CHANGE ALWAYS COSTS MONEY !!! The only reason we are spending more money, is because we are not content and no one is standing in the Gap to say... No. On 9/19/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] wrote: ** Check out this article. I think it is about us - People resistant to ITIL, but forced into going there. I'm not resistant to ITIL, I guess, I just want an easier way to do it! http://www.computerworld.com/action/article.do?command=viewArticleBasicart icleId=9037418pageNumber=1 http://www.computerworld.com/action/article.do?command=viewArticleBasicart icleId=9037418pageNumber=1 Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211
Re: OT -- Sort Of: Computerworld reports on ITIL
No offense, Susan, but I didnt shout anymore than Norm did. Where was his rebuke? Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com http://www.itprophets.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, September 19, 2007 6:22 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL ** Scott slow down man ... you're shouting step away from the caffeine. It seems this is one of those philosophical topics to bring some spark today. Susan On 9/19/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Prove to me how it doesn't. Don't throw out the common Change costs money. Show me the money that it costs. Prove to me where that there is no value. Tell me where Constant Process Improvement is a bad thing. SHOW ME THE COSTS! Show me the LACK OF ROI! Don't tell me about what you have seen or experienced yourself. SHOW ME A CASE STUDY! Scott Parrish IT Prophets Original Message: - From: Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Date: Wed, 19 Sep 2007 15:35:46 -0500 To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Correct 100%. I would like to see rock-solid, irrefutable case studies that show how implementing ITIL in a mature environment saves money or delivers some other quantifiable benefit. I do NOT want to hear the old clichés: - Constant process improvement. - Better management of services and service delivery. - Improved integration of maturity models. - Enhanced process standardization. - Blah, blah, blah... No! A) Speak English and B) Show me RESULTS, not buzzwords. Show me NUMBERS! Show me the MONEY! How has ITIL made a large company more profitable?! I want to see it. I'd especially like to see how a full implementation of BMC's ITSM suite has made a sizable company more profitable. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, September 19, 2007 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL ** Gary, Read the remarks and find some comfort.. Change always costs money.. and More legislation does not make a better worker... Does anyone on the list remember Cecil Lawson ? I'll bet he is not an ITIL fan... The Problem is that ITIL has now be Legislated from Congress to do it that way... Why? COMMERCE !!! The problem is the overhead on a companies manpower Really Stresses it to the Breaking Point.. With little or no Return.. I don't do processes, just because I can and because they are there... I do them because they make sense, Save money, Save time, and Energy. ITIL does none of those.. so I am against it... I am a RedNeck I guess.. Why buy a new Maserati with all the latest smog, and computers, and bells and whistles.. when a 67 Chevy will do the trick for 89K less.. Cause I can? So who is artificially stimulating the economy now? Cohen in congress with a mandate that we use ITIL.. Yeah that will save us money? Spending more always saves us money... 8-( WRONG CHANGE ALWAYS COSTS MONEY !!! The only reason we are spending more money, is because we are not content and no one is standing in the Gap to say... No. On 9/19/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] wrote: ** Check out this article. I think it is about us - People resistant to ITIL, but forced into going there. I'm not resistant to ITIL, I guess, I just want an easier way to do it! http://www.computerworld.com/action/article.do?command=viewArticleBasic http://www.computerworld.com/action/article.do?command=viewArticleBasicart art icleId=9037418pageNumber=1 http://www.computerworld.com/action/article.do?command=viewArticleBasic http://www.computerworld.com/action/article.do?command=viewArticleBasicart art icleId=9037418pageNumber=1 Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are mail2web.com Enhanced email for the mobile individual based on Microsoft® Exchange - http://link.mail2web.com/Personal/EnhancedEmail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___
Re: OT -- Sort Of: Computerworld reports on ITIL
Dylan, When Patrick says: The problem is the overhead on a companies manpower Really Stresses it to the Breaking Point.. With little or no Return. And further: I don't do processes, just because I can and because they are there... I do them because they make sense, Save money, Save time, and Energy..ITIL does none of those.. so I am against it... He is not expressing doubt (skepticism), he is stating what he believes as fact, without any proof. When Norm backs it up with a statement of 100% correct, he too, is beyond skepticism and stating, by affirmation of Patrick's statements, what he also believes to be fact. So I do believe it is up to those you make such statements: 1. ITIL doesn't save money 2. ITIL doesn't save time 3. ITIL doesn't save energy 4. ITL doesn't make sense to back them up with some sort of proof and go beyond the buzz words and clichés. If Norm is willing to demand proof he should also be willing to offer up that same proof. And no, I don't believe that what Norm said (as that's whose statements I addressed my initial post) that change and cost with no tangible benefit is not worth the cost. His remarks, and I'm paraphrasing, were pretty much, I don't believe there is any benefit to ITIL and until someone proves otherwise I'm not going to be believe it. What I am looking for, in the end, is a little responsibility. You see, I believe that the BMC bashing on this list is probably at an all-time high. (And no, you cannot separate this ITIL argument from BMC as BMC is a huge proponent of ITIL.) If I were someone who needed to make a determination about whether or not to buy the Remedy ITSM suite, and I utilized the list as one of my tools to help make that determination, I would turn and run based on what I've read here concerning ITIL and BMC Support over the last few days. If you don't believe that there are companies who utilize this list for just that reason, you're wrong. I know of more than one company that has done it. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dylan Sent: Wednesday, September 19, 2007 8:38 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL That makes no sense. Just because Norm thinks that Patrick is 100% right in his skepticism, it does not mean that Norm has to disprove it any more then Patrick. The burden of proof still falls on the person making the claim. I don't think I've seen anyone saying cost is a bad thing. From what I've seen people are saying that change and cost with no tangible benefit is not worth the cost. You get a benefit from new tires. Unless you are saying that unless you implement ITIL your company's building will go spinning off into a ditch, flinging people out of office windows? :) Dylan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Wednesday, September 19, 2007 5:09 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Sorry Norm, but when you stated that Patrick was 100% correct, you went from being a skeptic to stating a fact. So, now the burden is upon you to prove the he is, in fact, 100% correct in his assessment. It's one thing to simply say I want to see evidence, but it's entirely another to say that Patrick is 100% correct. Of course change costs money. But just because it costs money doesn't make it a BAD thing. Well, gotta change my tires, they're worn out. BUT, I think I'll just drive on the rims because CHANGING THEM WILL COST ME MONEY? And the thinking that This is the way that we've been doing it so we may as well continue doing it this way is pretty backward. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, September 19, 2007 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL With all due respect, that's a fallacious argument. The burden of proof is on the person making the claim, NOT THE SKEPTIC. If I claim, I made a jet that outperforms the F-22, it is ON ME to prove it, not on Lockheed Martin to DISPROVE it. And Pat is right--all change costs money at some point in the change process. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, September 19, 2007 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Prove to me how it doesn't. Don't throw out the common Change costs money. Show me the money that it costs. Prove to me where that there is no value. Tell me where Constant Process Improvement is a bad
Test
Just testing the list. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow will not fire?
Brian, What you are seeing here is NOT Action 4 of the active link that executes on the Dialog, it is Action 2 of the active link that does the window open. We don't see it in the log but I would assume that action 0 is Open Window, then 1 is the Wait and 2 is the table refresh. Add the colsum to the active link that does the window open (in place of, before, or after the Wait action) and it will work as you want it to. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, September 11, 2007 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow will not fire? David it is a dialog but simply another view of the same form so it should work. I see in the AL log that once the dialog window closes the calling AL continues. Here is a piece of the log. You can see the continue statement. Action 4 (Refresh field) fires but not action 3. ACTL Checking SCHN-PO4PushNonStandardItem (0) ACTL - Passed qualification -- perform if actions ACTL 0: Push Fields ACTL To Schema SCHN-POLineItem on Server @ ACTL (536870914) = 1 ACTL (536871019) = PO001279D84E93lZ_mRgSDAhQwivxE ACTL (536870917) = 1 ACTL (536880934) = ACTL (536880935) = ACTL (536870913) = 1 ACTL (536870916) = 11.330 ACTL (536870915) = 11.33 ACTL 1: Close Window ACTL /* Tue Sep 11 2007 10:01:47 */ ACTL --1-- Start active link processing -- Operation - On Window Close ACTL For Schema - SCHN-PO4 ACTL On screen type - DIALOG ACTL /* Tue Sep 11 2007 10:01:47 */ ACTL --1-- Stop active link processing - On Window Close ACTL 1: Wait ACTLContinue: Continue ACTL 2: Set Characteristics ACTL For field -- Table Field (536871020) ACTL Refresh field ACTL /* Tue Sep 11 2007 10:01:47 */ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, September 11, 2007 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow will not fire? ** Hi Brian Am I right in thinking that the active link is running on a button click in the dialog, but action 3 is trying to perform a COLSUM against the table on the parent form? - if so, this will not work. You need to split this into separate active links on each of the 2 forms as follows: Parent form - active link on button click opens dialog form Dialog form - active link on button click pushes data to backend form, (commits changes and) closes dialog window Parent form - active link (checks for result of commit from dialog, and) refreshes table and does COLSUM set fields. Note that the 2 active links on the parent form could be a single active link if you do not care to check the result passed back from the dialog in the Close Window mapping. Opening the dialog form in dialog mode will stop processing the active link on the parent form until the dialog has been closed. If your COLSUM needs to take account of the new record created by the push fields, you should do the refresh before you do the COLSUM operation. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, September 11, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow will not fire? Hi Roger, I have a display only form with a table of items. This is a purchase request form. A user can select one of the items and a quantity and click on the Add To PO button. This performs the same actions as the AL I am having problems with except there is no Close Window action. This all works OK and the COLSUM function works. If a user needs to order a non-standard item (one that is not listed on the form) they click on a button and open a Dialog box. This dialog box is a different view of the same display only form. They fill in a few fields including quantity and price. They then have to click on the same Add To PO button to perform the 4 actions I listed below. Actions 1, 2 and 4 always fire. Action 3 never fires and is never listed in the AL log. Hope this clears this up. thanks, Brian __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
