Re: ARS 8.0. RedHat 5 => 6 migration
HiI had major problems with Java 8. After talking to BMC Support I had to go back to v6. I don't know if this has been fixed in the meantime. Shafqat Ayaz From: frex popo To: arslist@ARSLIST.ORG Sent: Wednesday, August 19, 2015 11:11 AM Subject: Re: ARS 8.0. RedHat 5 => 6 migration **Thanks JasonI checked the Knowlege Base and saw few issues with Java8 and ARS8.1 and other issues but nothing related to ARS8.0...So still investigating. Thanks On Wed, Aug 19, 2015 at 9:10 AM, Jason Miller wrote: **I remember seeing something in the past about Java 8 and ARS and/or ITSM 8.x incompatibility. Is java 8 listed on the comparability matrix for Remedy 8? It may have been addressed in an update but wanted give a heads up. I don't remember the exact details. It is either mentioned her on the list or the BMC Communities (well and kb.bmc.com probably). Jason On Tue, Aug 18, 2015 at 11:38 PM, frex popo wrote: **We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all the rest stays the same, apart from Java We are planning on installing Java v8 instead of the current version Java v6. Anyone encounters some problems with having ARS/ITSM 8.0 running Java v8? Best Regardsfrex_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Is this correct?
Hi Alli am posting this on behalf of a friend.They are having problems with
time display on Change. The server is located in Germany, but when users in the
UK use the system the Start Date and Proposed Start Date show the server time
which is 1 hour ahead.So the call can theoretically be closed before it even
begins. They apparently logged a call with BMC but were told that is as
designed and to change this would be considered an enhancement! I cannot
believe displaying the correct time for a user can be an enhancement.
The list search is not working very well for me at the moment so I cannot find
a solution at the moment, but if anyone can help it would be greatly
appreciated.
ARS 8.1ITSM 8.1 not patched.OracleWindows.
Many thanks.
Shafqat Ayaz
#yiv2641865846 #yiv2641865846 -- _filtered #yiv2641865846 {panose-1:2 4 5 3 5
4 6 3 2 4;} _filtered #yiv2641865846 {font-family:Calibri;panose-1:2 15 5 2 2 2
4 3 2 4;} _filtered #yiv2641865846 {font-family:Verdana;panose-1:2 11 6 4 3 5 4
4 2 4;}#yiv2641865846 #yiv2641865846 p.yiv2641865846MsoNormal, #yiv2641865846
li.yiv2641865846MsoNormal, #yiv2641865846 div.yiv2641865846MsoNormal
{margin:0cm;margin-bottom:.0001pt;font-size:12.0pt;}#yiv2641865846 a:link,
#yiv2641865846 span.yiv2641865846MsoHyperlink
{color:#0563C1;text-decoration:underline;}#yiv2641865846 a:visited,
#yiv2641865846 span.yiv2641865846MsoHyperlinkFollowed
{color:#954F72;text-decoration:underline;}#yiv2641865846
span.yiv2641865846EmailStyle17 {color:#1F497D;}#yiv2641865846
span.yiv2641865846EmailStyle18 {color:windowtext;}#yiv2641865846
.yiv2641865846MsoChpDefault {} _filtered #yiv2641865846 {margin:72.0pt 72.0pt
72.0pt 72.0pt;}#yiv2641865846 div.yiv2641865846WordSection1 {}#yiv2641865846
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: Data Management Job Another Problem
Thanks Ross and Jesus.
Shafqat Ayaz
From: "Mitcham, Ross"
To: arslist@ARSLIST.ORG
Sent: Tuesday, June 16, 2015 9:33 PM
Subject: Re: Data Management Job Another Problem
**#yiv5712843592 #yiv5712843592 -- _filtered #yiv5712843592
{font-family:Helvetica;panose-1:2 11 6 4 2 2 2 2 2 4;} _filtered #yiv5712843592
{panose-1:2 4 5 3 5 4 6 3 2 4;} _filtered #yiv5712843592
{font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;} _filtered #yiv5712843592
{panose-1:2 11 6 9 4 5 4 2 2 4;} _filtered #yiv5712843592 {panose-1:3 15 7 2 3
3 2 2 2 4;}#yiv5712843592 #yiv5712843592 p.yiv5712843592MsoNormal,
#yiv5712843592 li.yiv5712843592MsoNormal, #yiv5712843592
div.yiv5712843592MsoNormal
{margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv5712843592 a:link,
#yiv5712843592 span.yiv5712843592MsoHyperlink
{color:blue;text-decoration:underline;}#yiv5712843592 a:visited, #yiv5712843592
span.yiv5712843592MsoHyperlinkFollowed
{color:purple;text-decoration:underline;}#yiv5712843592
p.yiv5712843592msonormal, #yiv5712843592 li.yiv5712843592msonormal,
#yiv5712843592 div.yiv5712843592msonormal
{margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv5712843592
p.yiv5712843592msochpdefault, #yiv5712843592 li.yiv5712843592msochpdefault,
#yiv5712843592 div.yiv5712843592msochpdefault
{margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv5712843592
span.yiv5712843592msohyperlink {}#yiv5712843592
span.yiv5712843592msohyperlinkfollowed {}#yiv5712843592
span.yiv5712843592emailstyle17 {}#yiv5712843592 p.yiv5712843592msonormal1,
#yiv5712843592 li.yiv5712843592msonormal1, #yiv5712843592
div.yiv5712843592msonormal1
{margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv5712843592
span.yiv5712843592msohyperlink1
{color:#0563C1;text-decoration:underline;}#yiv5712843592
span.yiv5712843592msohyperlinkfollowed1
{color:#954F72;text-decoration:underline;}#yiv5712843592
span.yiv5712843592emailstyle171 {color:#1F497D;}#yiv5712843592
p.yiv5712843592msochpdefault1, #yiv5712843592 li.yiv5712843592msochpdefault1,
#yiv5712843592 div.yiv5712843592msochpdefault1
{margin-right:0in;margin-left:0in;font-size:10.0pt;}#yiv5712843592
span.yiv5712843592EmailStyle27 {color:#1F497D;}#yiv5712843592
.yiv5712843592MsoChpDefault {font-size:10.0pt;} _filtered #yiv5712843592
{margin:1.0in 1.0in 1.0in 1.0in;}#yiv5712843592 div.yiv5712843592WordSection1
{}#yiv5712843592 Make sure in your spreadsheet that this column (and others
like it) are text format, you should see this below. In later versions of
ITSM, macros are provided with the spreadsheets to automatically fix the
formatting
| |
|
|
| Ross Mitcham |
| Lead Product Developer |
|
| Direct | | +1 905.707.3534 |
|
| 50 Minthorn Bvld. Suite 200
Markham, ON L3T 7X8
Canada |
|
| | | | | | |
|
|
| |
|
|
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Shafqat Ayaz
Sent: Tuesday, June 16, 2015 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data Management Job Another Problem ** Hi All Another
issue coming up. While loading People data using BMC templates the telephone
number is being imported as a decimal value, for example a phone number of
01913558976 is showing up as 01913558976.0 Any help would be appreciated.
Shafqat Ayaz
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where
the Answers Are" and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: Data Management Job Another Problem
Hi All
Another issue coming up. While loading People data using BMC templates the
telephone number is being imported as a decimal value, for example a phone
number of 01913558976 is showing up as 01913558976.0
Any help would be appreciated.
Shafqat Ayaz
#yiv9616840206 #yiv9616840206 -- _filtered #yiv9616840206
{font-family:Helvetica;panose-1:2 11 6 4 2 2 2 2 2 4;} _filtered #yiv9616840206
{panose-1:2 4 5 3 5 4 6 3 2 4;} _filtered #yiv9616840206
{font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;} _filtered #yiv9616840206
{panose-1:2 11 6 9 4 5 4 2 2 4;} _filtered #yiv9616840206 {panose-1:3 15 7 2 3
3 2 2 2 4;}#yiv9616840206 #yiv9616840206 p.yiv9616840206MsoNormal,
#yiv9616840206 li.yiv9616840206MsoNormal, #yiv9616840206
div.yiv9616840206MsoNormal
{margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv9616840206 a:link,
#yiv9616840206 span.yiv9616840206MsoHyperlink
{color:#0563C1;text-decoration:underline;}#yiv9616840206 a:visited,
#yiv9616840206 span.yiv9616840206MsoHyperlinkFollowed
{color:#954F72;text-decoration:underline;}#yiv9616840206
span.yiv9616840206EmailStyle17 {color:#1F497D;}#yiv9616840206
.yiv9616840206MsoChpDefault {font-size:10.0pt;} _filtered #yiv9616840206
{margin:1.0in 1.0in 1.0in 1.0in;}#yiv9616840206 div.yiv9616840206WordSection1
{}#yiv9616840206
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Data Management Job Console
Hi All would anyone have any ideas why a job would hang in the Data Management Console?It is not even going past the Data Load process, yet works perfectly fine on another machine.On Execution with Debug it shows Remedy Application Service as the User and Load Run in the details. If you need any other details please let me know. This is a Training Server running on Windows with SQL database version 8.1 of ARS and ITSM with no patches. Many thanks Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: Funny
while looking at the Remedy website came across this... - - BMC Atrium Integrator Server is not detected | BMC CommunitiesApr 15, 2014 ... Getting the error message "BMC Atrium integrator Server is not ... You need to install atrium integrator which is a desperate download on the ...desperate download indeed!! - - Shafqat Ayaz From: "Grooms, Frederick W" To: arslist@ARSLIST.ORG Sent: Monday, June 8, 2015 5:24 PM Subject: Re: Set field SQL statement correction You should be able to search the forms "AR System Metadata: actlink_sql" and "AR System Metadata: filter_sql" looking for the double quotes. From those forms you can take the Actlink ID or Filter ID to the Actlink or filter metadata forms to find the workflow to update Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: Friday, June 05, 2015 10:07 AM To: arslist@ARSLIST.ORG Subject: Set field SQL statement correction Hi All, We have migrated our custom (non-ITSM) ARS application from 7.1 (Solaris-Sybase) to 8.1 (Linux-Oracle). Currently facing issues with Set Field SQL action in various workflows due to difference in SQL statments in Sybase and Oracle. For instance in one of the activelinks, on sybase select Install_History from CM_Change_Mgmt where Change_Request__ = "$Change_RequetID$" which gets error on Oracle, to rectify it I made the below change select Install_History from AOL_CM_Change_Mgmt where Change_Request__ = '$Change_RequetID$' single-quote Since I don't know for the presence of "double-quotes" in the workflows for similar actions, what would be the best way to rectify the set-fields actions,push field, direct sql?? Regards, Saurabh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Time to Install ITSM 8.1.2
HiI have installed 8.1 Server with ITSM 8.1 on a test machine. Apart from
problems with the version of Java/Tomcat, the actual installation took around
4/5 hours.
Shafqat Ayaz
From: Terri Lockwood
To: arslist@ARSLIST.ORG
Sent: Monday, March 9, 2015 9:20 PM
Subject: Re: Time to Install ITSM 8.1.2
**#yiv9497951358 #yiv9497951358 -- _filtered #yiv9497951358
{font-family:Helvetica;panose-1:2 11 6 4 2 2 2 2 2 4;} _filtered #yiv9497951358
{font-family:Wingdings;panose-1:5 0 0 0 0 0 0 0 0 0;} _filtered #yiv9497951358
{panose-1:2 4 5 3 5 4 6 3 2 4;} _filtered #yiv9497951358
{font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;} _filtered #yiv9497951358
{font-family:Tahoma;panose-1:2 11 6 4 3 5 4 4 2 4;}#yiv9497951358
#yiv9497951358 p.yiv9497951358MsoNormal, #yiv9497951358
li.yiv9497951358MsoNormal, #yiv9497951358 div.yiv9497951358MsoNormal
{margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv9497951358 a:link,
#yiv9497951358 span.yiv9497951358MsoHyperlink
{color:blue;text-decoration:underline;}#yiv9497951358 a:visited, #yiv9497951358
span.yiv9497951358MsoHyperlinkFollowed
{color:purple;text-decoration:underline;}#yiv9497951358 p
{margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv9497951358
p.yiv9497951358MsoAcetate, #yiv9497951358 li.yiv9497951358MsoAcetate,
#yiv9497951358 div.yiv9497951358MsoAcetate
{margin:0in;margin-bottom:.0001pt;font-size:8.0pt;}#yiv9497951358
span.yiv9497951358BalloonTextChar {}#yiv9497951358
span.yiv9497951358EmailStyle20 {color:#1F497D;}#yiv9497951358
span.yiv9497951358EmailStyle21 {color:#1F497D;}#yiv9497951358
.yiv9497951358MsoChpDefault {font-size:10.0pt;} _filtered #yiv9497951358
{margin:1.0in 1.0in 1.0in 1.0in;}#yiv9497951358 div.yiv9497951358WordSection1
{}#yiv9497951358 I’ve had successful install on multiple servers but I wouldn’t
call any of the “easy” J Getting data successfully loaded now that’s another
story. Terri
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf OfSanford, Claire
Sent: Monday, March 09, 2015 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time to Install ITSM 8.1.2 ** Has anyone has an easy successful
install yet? I tried on a brand new fresh clean server with a fresh clean
DB instance and it kept failing! Since it was an “exercise” I stopped and
loaded the ITSM 7.6.04 SP4. It worked for what I needed. Claire From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On
Behalf Of Rick Cook
Sent: Monday, March 09, 2015 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time to Install ITSM 8.1.2 ** Mine is failing, too. Actually,
it (finally) installed, but now I can't connect to my plug-in server, which
I've been working with Support on for over a week.
Rick Cook On Mon, Mar 9, 2015 at 10:27 AM, Hynes, Douglas
wrote: ** My 8.1.02 Core patch in my Test Env.
failed. I won’t be able to give a good set of numbers for a bit. Sorry, -Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Tanner, Doug
Sent: Monday, March 09, 2015 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Time to Install ITSM 8.1.2 ** Thanks Rick, I installed English &
French Doug From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Rick Phillips
Sent: Monday, March 09, 2015 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time to Install ITSM 8.1.2 ** Doug, it depends on which locales
you have installed. For us (with all locales installed) it's 11 hours.
rp On 3/9/2015 5:47 AM, Tanner, Doug wrote:
** Dear List, Looking for some feedback on Installation times
for ITSM Suite. I know there are a lot of variables and different system
configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2)
suite over the weekend on a Sandbox. Just trying to gauge if my installation
time was typical/average. My Question for the List –If you
have installed ITSM 8.1.2 – How long did the install take? P.S. Are there any
tips/tricks that can reduce the installation time? Thanks in Advance, Doug
|Doug Tanner | Enterprise Workflow Applications| |Compass Group |2400 Yorkmont
Rd, Charlotte, NC 28217| |(w)+1.704.328.3178 |(m)+1.980.230.8563 |
|www.cgnad.com|why Compass? | This email is subject to certain disclaimers,
which may be reviewed via the following
link.http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: "Where the Answers
Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_ This email is
subject to certain disclaimers, which may be reviewed via the following
link.http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: "Where the Answers
Are" and have been for 20 years_ Confidentiality Notice: This e-mail message,
including any attachments, is for the sole use of the intended recipien
Problems with Mid_Tier config tool
Hi guyswhen opening the mid-tier config page everything works fine except
when i click on the Cache settings, I get this: I also get this when trying to
open the login page. any help gratefully received with thanks.This is a new
install of ARS 8.1 on SQL Server. I can access the system fine from a WUT.
HTTP Status 500type Exception reportmessagedescription The server encountered
an internal error () that prevented it from fulfilling this
request.exceptionorg.apache.jasper.JasperException: Unable to compile class for
JSP:
An error occurred at line: 1 in the generated java file
The type java.util.regex.Pattern cannot be resolved. It is indirectly
referenced from required .class files
An error occurred at line: 19 in the generated java file
The import java.util.regex.Pattern cannot be resolved
An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
Pattern cannot be resolved
75:else
76:requrl = Validator.StripOffScriptTag(requrl);
77:if(requrl!=null)
78:
requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote("\""),
"%22"));
79:if (requrl != null && (requrl.length()>0) && requrl.charAt(0) == '/') {
80:int appidx = requrl.indexOf("/apps/");
81:if (appidx != -1) {
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source)
note The full stack trace of the root cause is available in the Apache
Tomcat/6.0.20 logs.
Apache Tomcat/6.0.20
Shafqat Ayaz
From: Ravindrakumar Rodge
To: arslist@ARSLIST.ORG
Sent: Sunday, February 22, 2015 2:10 PM
Subject: Re: Reports cutting off at 2000 records
**Adding to above also check if in preferences user is set to retrieve those
many records only due to which you are getting 2000 records.
-Ravindrakumar
On 22-Feb-2015 7:37 PM, "Ravindrakumar Rodge" wrote:
There's a parameter in ar. cfg which sets the server cache size.
Server-side-chunk-size:
It must be set to 2000.
Also check if the server is licensed or its being used in evaluation mode.
Evaluation mode only retrieve 2000 records from any form. - Ravindrakumar On
20-Feb-2015 10:13 PM, "Terri Lockwood" wrote:
**I’ve got a dilemma that I’m hoping you experts can help me with. Have a
development system with version 8.1.01. I’m trying to pull company records and
have tried both from AR User and fromMidTier. I can pull 2412 records from
both but when I make a report on the web it is only showing 2000 records.
(Report from User tool reports on all 5000) I went into the System Admin
console and found that under the Configuration tab the “Max Entries ReturnedBy
GetList” was set to 2000. I have changed it to 5000 and saved it. I cleared
both browser and server cache but it will still only return 2000 records using
the web. I then restarted both the app and midtier server. Sill the same.
Where am I missing another setting? Thanks in advance for your help!
~~~Terri ARS 8.1.01ITSM 8.1.01Midtier 8.1.01Windows 2008 R2MS SQL
2008 R2 SP2 _ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: OT: Setting up a demo environment on LINUX..
Hi JoeI installed AR Server on a Windows 7 machine with no problems. I have not installed the whole ITSM suite yet, that is this weekend's project. I will update you on how it goes. I don't think there should be any problems. Shafqat Ayaz From: Joe D'Souza To: arslist@ARSLIST.ORG Sent: Friday, February 13, 2015 12:22 AM Subject: Re: OT: Setting up a demo environment on LINUX.. I also heard from a reliable resource that you can install the AR System server (and perhaps even the ITSM apps and Atrium products) on Windows 7 Professional as it has the same libraries that are required for the installation as a Windows Server. He was sure of the AR System but has not tried ITSM and Atrium on Windows 7 Professional. I'd like to know if anyone has attempted that. If that is possible, I might not even need to install VirtualBox and create a Linux virtual instance. If anyone has successfully installed the whole suite (AR System, Mid-Tier, ITSM, Atrium) on Windows 7 Professional, I'd like to know the hardware configuration of the machine you used. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, February 10, 2015 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Setting up a demo environment on LINUX.. Hi, I use VirtualBox all the time, and have been doing so for many years. Both with Windows and Linux installations of the AR System. Best Regards - Misi, RRR AB, http://rrr.se > Very cool! You truly are a Remedy Rockstar! > > I'll have to give it another try. I was using CentOS on VirtualBox. I got > as far as getting Oracle installed but ran into some issues with my VM > along with navigating Oracle on my own for the first time without a DBA. > After that I finally broke down and got a license for VMware Workstation to > better match what I was wanting to do (lot of snapshots for one) and just > went down the Windows/SQL Server path because I can knock that > configuration out very quickly. > > Jason > > On Mon, Feb 9, 2015 at 5:11 AM, Misi Mladoniczky wrote: > >> Hi, >> >> Good ide Jason, you will find the "AR Linux install for dummies" document >> here: >> https://communities.bmc.com/docs/DOC-34748 >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >> > It would be really cool to post the script along other details from >> youself >> > and other people that have done this as a BMC Communities document: >> > >> https://communities.bmc.com/document/create.jspa?containerType=14&containerI D=2002 >> > >> > Jason >> > >> > On Thu, Feb 5, 2015 at 12:41 PM, Misi Mladoniczky wrote: >> > >> >> Hi, >> >> >> >> It has never been free as far as I know. >> >> >> >> I guess you can request a trial version. >> >> >> >> The best way would probably to do it through one of your clients Support >> >> Contract IDs, as they typically has no limit on the number of servers. >> >> >> >> I have installed AR 8.1 on Scientific Linux (Red Hat Clone) with Oracle >> >> without any problem. >> >> >> >> I used Oracle XE which is free for small environments, and the full >> Oracle >> >> Client to connect through, in order to fool the Remedy installer. >> >> >> >> Mid-Tier + AR runs fine on 2GB memory in my VM, but I do not have ITSM >> >> installed on that machine. >> >> >> >> To run the installer you need X. I typically use Cygwin as X-server, and >> >> then >> >> do a ssh -X to the Linux server. >> >> >> >> I have a detailed script I follow in order to make everything run >> >> smoothly, so >> >> if anyone is interested, let me know. >> >> >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP >> 2011) >> >> >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at >> WWRUG10/11/12/13): >> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> >> * RRR|Log - Performance issues or elusive bugs
Re: Problem with ITSM Consoles
HiMohammad: Application preferences for user are fine, just checked them.
Tauf: User is a member of support group and is available.
Chris: checked the permissions on the user form they match the people form.
Thanks
Shafqat Ayaz
From: Mohammad Nayeem Shaik
To: arslist@ARSLIST.ORG
Sent: Thursday, February 12, 2015 10:59 PM
Subject: Re: Problem with ITSM Consoles
**Hi,
Please check application preferences of the user for each module.
Sent from my Windows Phone
From:Tauf Chowdhury
Sent:13-02-2015 03:46
To:arslist@ARSLIST.ORG
Subject:Re: Problem with ITSM Consoles
**Make sure the user has a default support group set and availability is set to
Yes. Check this in the support group tab in the people form.
Sent from my iPhone
On Feb 12, 2015, at 4:56 PM, Danaceau, Chris wrote:
** #yiv8924662736 #yiv8924662736 --p.yiv8924662736x_MsoNormal, #yiv8924662736
li.yiv8924662736x_MsoNormal, #yiv8924662736 div.yiv8924662736x_MsoNormal
{margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv8924662736
span.yiv8924662736x_MsoHyperlink
{color:blue;text-decoration:underline;}#yiv8924662736
span.yiv8924662736x_MsoHyperlinkFollowed
{color:purple;text-decoration:underline;}#yiv8924662736
span.yiv8924662736x_EmailStyle17 {color:#1F497D;}#yiv8924662736
.yiv8924662736x_MsoChpDefault {font-size:10.0pt;}#yiv8924662736
div.yiv8924662736x_WordSection1 {}#yiv8924662736 Double check that the company
permissions were properly applied to the user record. I just ran into that
with a couple users. The access company was set on the People record but it
did not translate to the User form. --Thank You, Chris
DanaceauFINRA240-386-6728 (desk)301-367-8949 (cell)Remedy FAQ From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf
Of Shafqat Ayaz
Sent: Thursday, February 12, 2015 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Problem with ITSM Consoles ** Hi AllI am having a weird problem. Well
weird at least for me!On the ITSM application when I open a console it opens
but stays blank. The user has all the permissions I could possibly give.I can
submit for example an Incident or Change or modify assets, just the Consoles
stay blank. I have a suspicion it might be related to a plug-in but don't know
which one.Any help will be gratefully accepted.This is a test system and does
not have a full server license. SQL serverARS 8.1ITSM 8.1
Shafqat Ayaz
_ARSlist: "Where the Answers Are" and have been for 20 years_Confidentiality
Notice:: This email, including attachments, may include non-public,
proprietary, confidential or legally privileged information. If you are not an
intended recipient or an authorized agent of an intended recipient, you are
hereby notified that any dissemination, distribution or copying of the
information contained in or transmitted with this e-mail is unauthorized and
strictly prohibited. If you have received this email in error, please notify
the sender by replying to this message and permanently delete this e-mail, its
attachments, and any copies of it immediately. You should not retain, copy or
use this e-mail or any attachment for any purpose, nor disclose all or any part
of the contents to any other person. Thank you.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where
the Answers Are" and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Problem with ITSM Consoles
Hi AllI am having a weird problem. Well weird at least for me!On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give.I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one.Any help will be gratefully accepted.This is a test system and does not have a full server license. SQL serverARS 8.1ITSM 8.1 Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Java Error when running a batch file import
Hey Keith could you please send me the contents of the batch file and how are you running it? Might be able to help. Shafqat Ayaz > > From: "Sinclair, Keith" >To: arslist@ARSLIST.ORG >Sent: Tuesday, May 20, 2014 4:23 PM >Subject: Java Error when running a batch file import > > > >** >Hey Listers, > >I created a batch file to automate the import of a CSV file so I wouldn't have >to do it every day. The batch file seems to run at first and then bombs out >with: > >[Tue May 20 10:01:30.927] ERROR - Cannot import, exception occured while >importing TEST.csv : java.lang.NullPointerException >java.lang.NullPointerException > at >com.bmc.arsys.apiext.data.Util.generateMappingsForTextFiles(Unknown Source) > at >com.bmc.arsys.apiext.data.csv.CSVImporter.handleTitlesEvent(Unknown Source) > at >com.bmc.arsys.apiext.data.BaseImporter$1.handleEvent(Unknown Source) > at com.bmc.arsys.apiext.data.Parser.fireEvent(Unknown Source) > at com.bmc.arsys.apiext.data.csv.CSVParser.parseFile(Unknown >Source) > at com.bmc.arsys.apiext.data.csv.CSVImporter.a(Unknown Source) > at >com.bmc.arsys.apiext.data.csv.CSVImporter.startImport(Unknown Source) > at com.bmc.arsys.apiext.data.BaseImporter.call(Unknown Source) > at com.bmc.arsys.apiext.data.BaseImporter.call(Unknown Source) > at java.util.concurrent.FutureTask$Sync.innerRun(Unknown >Source) > at java.util.concurrent.FutureTask.run(Unknown Source) > at >java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) > at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown >Source) > at java.lang.Thread.run(Unknown Source) > >I can run the import through the import tool, so I know the tool, the file and >the mappings are all good. This is happening in version 8.1.0. I have looked >through a ton of stuff on the internet but nothing seems to help resolve the >issue. > >Keith Sinclair >Remedy Development >ShopperTrak Chicago USA >O: 312.676.8289 | M: 630.946.4744 >ksincl...@shoppertrak.com| @shoppertrak >www.shoppertrak.com > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Emails in diffrent languages
Marika No reason why it should not work. As long as you specify the correct tag and or set the locale you should be able to send an email out with whatever template you want. Although you might have to check that the special characters get displayed properly. Thanks Shafqat Ayaz > > From: Marika René >To: arslist@ARSLIST.ORG >Sent: Monday, February 17, 2014 4:41 PM >Subject: Emails in diffrent languages > > > >** >Hi > >We are running Remedy 7.6.04 without any language packs. We are a bit >reluctant to add the language packs now and are wondering if we can get away >with a easier solution. The issue is regarding the emails that are sent out. >Would it be possible to make a copy of the notification in the >SYS:Notification Message form, change the text and add a Local value >corresponding to the email notification language that the user has in People >form? Would that be sufficient in order to get the email (like resolution >email) in the language the user would prefer. Or would this not work without >the language packs (if so then why)? > >Best Regards / Mit freundlichen grüssen / Med Vänliga Hälsningar >Marika René >Product Specialist BMC Remedy >Box 803, 251 08 HELSINGBORG >Rönnowsgatan 8, 252 25 HELSINGBORG >SWEDEN >*Email: marika.r...@ikea.com >(Office : +46 - 42 - 26 49 43 >(Mobile : +46 - 766 - 19 00 70 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: 7.6.04 Upgrade to 8.1
I will second this sentiment. This is a Admin's dream come true. Upgrade with Zero downtime! I totally fail to understand how people would not be interested in it even if they do not plan an upgrade in the near future. Has to happen sometimes! I will definitely vote for it. Shafqat Ayaz > >From: "richard@bwc.state.oh.us" >To: arslist@ARSLIST.ORG >Sent: Tuesday, July 30, 2013 10:09 PM >Subject: Re: 7.6.04 Upgrade to 8.1 > > > >** >Given this description it brings up the question as to why you would NOT want >it. >Upgrades, etc. can take days of downtime during the process with no >availability while >it’s happening. It sounds like most of the synchronizing has been worked out >and not >much work remains – so why not do the sprint to the finish line with it? I’d >vote for it >especially so my customers can have a seamless experience (and so I don’t have >to spend >weekends at work and on the phone to get it up and running……). Why vote? >You’re >almost there. Do it. > >From:Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug >Sent: Tuesday, July 30, 2013 3:00 PM >To: arslist@ARSLIST.ORG >Subject: Re: 7.6.04 Upgrade to 8.1 > >** >Tom (and others who responded), > >The "feature" of zero-down time and the demonstration at WWRUG 2012 was a lab >demo to show a >concept that we had taken from design into prototype to gage interest from the >customer base. > >To be clear, it is not present in any release of the product at this time. > >We are still gaging customer interest and I will say unfortunately, the >interest expressed in this topic has >not been as strong as several of us expected. There is interest – don't get >me wrong – but there are other >things that are generating much more concern from customers. There is still a >contingent struggling to get >this capability added to an upcoming release – but nothing has made it yet. > > >The functionality we demonstrated was true zero-down time. It creates >parallel metadata tables with new >and old definitions and different servers pointing to different sets – ALL ON >THE SAME DATA TABLES. Lots of >work went in to handle deleted fields (delete is deferred because the old >version is still using the fields) and >to even handle cases where archgid changes field IDs (extra view forms are put >in place so that both old and >new use the IDs they expect and all is in place). > >Both old and new versions of the applications were available and running >through different servers in the >server group so you could confirm that all was ready before you flipped the >switch. > >If any system went down, it came back up looking at its set of definitions so >everything is robust and >recoverable while in this mixed mode. > >We went so far as to have servers running the old app have a signal to load >and prepare the new definitions >in the background while continuing to run the old version so when they were >signaled to go live, they finished >any current API call in the old version and any new API call started working >with the new version for absolute >zero down time transition at the server. > >This means that any program or integration has zero interruption or disruption. > >Now, the interactive user through the mid-tier has the issue of caching. >Depending on whether an immediate >update occurs or you are just going to let the next interval check do it, it >may be instant to a few minutes >before the updates are reflected to the client and there is going to be a >performance slowdown that will be >noticeable as things are reloaded (kind of like a first time reload after >mid-tier startup) and then changed >screens will show up. So, they are never down, but there is a short time of >affect on interaction of users. > > >This is not fantasy as we have prototyped it and it was what was demonstrated >at WWRUG and it does work. > >If you have not entered your vote for this feature on the BMC Communities AR >System thread Ideas entry >for this feature (this is an area where you or BMC posts enhancement requests >and the community can vote >on it to show interest – higher vote totals help push features up the list for >implementation), please enter >your vote to show support for the idea. > > >This does not mean no work for the Administrator during an upgrade, but it >means no end user outage for >an upgrade. It should also help reliability and success of an upgrade in a >dramatic way as you can test and >verify and make any corrections in the new version before go live. It also >s
Re: Archiving ITSM data
Thanks Vikrant. I will touch base off-line. Shafqat Ayaz > >From: "Kulkarni, Vikrant" >To: arslist@ARSLIST.ORG >Sent: Tuesday, June 18, 2013 2:15 PM >Subject: Re: Archiving ITSM data > > > >** >hi, > >Recently I have completed one of such project and here is what I followed. > >1) Create a new archving server with same AR/ITSM/SRM/SLM version as you >production. This server will hold your archived data for reporting purpose. >2) Classify the forms on you production system as Foundation forms and >Transaction forms. >3) Set up DSO between your production server and your archiving server. It >works well its been more than 4 months the customer has not faced any issue. >4) Set up real time DSO for all the foundation and transaction forms from >production to arhiving server. >5) Use RRR|Chive (the best tool for data transfer) to move data between >production to archiving server. >6) Once that is done. Think about data deletion policy what we have >implemented is that foundation data will be residing on both the server all >the time and will be synced real time but transaction forms data will be >delete for records older than 13 months from production. >7) Again use RRR|Chive tool to delete records from production the advantage is >that you can generate an arx file of the data deleted using this toll. Hence >you will always have a back of what you deleted. > >This is just about it in a nutshell. If you would like to have a discussion in >detail will surely help you. The archiving does seems to be tricky process but >once you set the process right its not that difficult. > >Thanks, >Vikrant > > >____ >From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On >Behalf Of Shafqat Ayaz [shafq...@yahoo.com] >Sent: Tuesday, June 18, 2013 7:08 AM >To: arslist@ARSLIST.ORG >Subject: Archiving ITSM data > > >** >Hi All > >I am looking at archiving ITSM data. Has anyone got any stratagies or can >reccomend either some method or any apps that can be purchased. > >Many thanks for your help in advance. > > >Shafqat Ayaz >_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where >the Answers Are" and have been for 20 years_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Archiving ITSM data
Hi All I am looking at archiving ITSM data. Has anyone got any stratagies or can reccomend either some method or any apps that can be purchased. Many thanks for your help in advance. Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Run process does not execute the shellscript - need help!
Hello Andro That error means that your script file is not being found. As someone mentioned you need to specify the absolute path. If you still have problems ping me off-list and I will try and walk you through it. thanks Shafqat Ayaz > >From: Andro WC >To: arslist@ARSLIST.ORG >Sent: Monday, June 10, 2013 7:45 AM >Subject: Run process does not execute the shellscript - need help! > > >Hi, > > > >I'am trying to execute a shellscript using a run process on BMC Remedy 7.6.04. > > > >It's a simple script which write output to a different output file when >executed. i.e. echo "some text" >> someoutputfile.txt; > > > >The script runs fine if i run it directly on the hash prompt. However, if i >try to run from Remedy it does not seems to execute: > > > >Troubleshooting steps followed so far: > > > >1. Remedy and Script has got same user permission on Solaris. And i have also >added chmod 777. > >2. The script runs fine independently. > >3. The error thrown is "The specified file does not exists". > >4. Check filename and path in the form, it looks fine and also cross-checked >Uppercase-Lowerase. > > > >Any other suggestion, please help? > > >Regrads, > >Andro > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >"Where the Answers Are, and have been for 20 years" > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Values in the Column didn't appear
** HiWhat are the permissions on that column? I believe if you do not set the correct permissions no data will show.Thanks Shafqat Ayaz From: "Heba Hashem, Vodafone Egypt" To: arslist@ARSLIST.ORG Sent: Wednesday, April 10, 2013 12:45 PM Subject: Re: Values in the Column didn't appear ** No the field length is 254 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jlbess Sent: Wednesday, April 10, 2013 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: Values in the Column didn't appear ** What's the data length of the field? If you add a field greater than 254 characters to a table, it doesn't display any data. Jason Bess On Apr 10, 2013, at 6:37 AM, "Heba Hashem, Vodafone Egypt" <heba.has...@vodafone.com> wrote: ** Yes, because when I double click on the record, the record with this data appeared. Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ankita Pankaj Sent: Wednesday, April 10, 2013 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Values in the Column didn't appear ** Hi Heba Hashem, Are you sure that you are looking at the same record in table as in backhand form ? for instance include some unique ID field(Request ID) in table as column & then compare your table data with form data. On Wed, Apr 10, 2013 at 2:38 PM, Hullule, Kiran <kiran_hull...@bmc.com> wrote: ** Your question is not clear, would you please explain little further. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Wednesday, April 10, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Values in the Column didn't appear ** Dears, Please I need support as there is tables in customized form view another form. In specific column its vales didn’t appear although there is a value in this field in the form. BMC Remedy 7.6.04 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg *
Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013
Yes. Thank you. Shafqat Ayaz > > From:Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer >Sent: Wednesday, October 24, 2012 10:36 AM >To: arslist@ARSLIST.ORG >Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 > >** >Our goal is 1,000 votes. We are VERY SHORT of that number. Sadly this is >reflecting what was seen by Dan during the actual MVP voting this year. > >If you want the ARSList MVP award to continue reply to the "Bring back the >ARSList MVP for 2013" thread. You only need to hit reply, enter YES in the >body and send. Of course you're welcome to give an opinion but don't feel >obligated to confess that you didn't vote this year. > >Thanks, >Susan >_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Remedy AIE Question
Hi try dir c:\temp | find "filename.ext" > c:\temp\filename.log >> is append, sometimes if the file does not exist The append fails, I have no >> idea why. also for some weird reason the space matters. The command will run >> fine from a DOS prompt but will fail if run from within Remedy. Also since >> you are uisng the /c option, you don't need the exit at The end. windows\system32 is always in the global path so you do not need to set that, also since you are running the bat file from within Remedy, it does not set the path anyway. Shafqat Ayaz > > From: "Longwing, LJ CTR MDA/IC" >To: arslist@ARSLIST.ORG >Sent: Monday, October 8, 2012 2:28 PM >Subject: Re: Remedy AIE Question > >Phil, >I assume you have executed the batch file with the same command line without >issue? > >-Original Message- >From: Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil >Sent: Monday, October 08, 2012 7:24 AM >To: arslist@ARSLIST.ORG >Subject: Remedy AIE Question > >** > >Good Day, All: > > > >I'm having trouble with an AIE job and am hoping someone else may have run >into this issue. I'm trying to use the process| feature to set a field with >the return value of an external process. Really I'm not interested in the >return value, I just want the process to run. The process is >c:\windows\system32\cmd.exe /c "c:\temp\filename.bat" and the contents of the >.bat file are: > > > >set Path=C:\Windows\System32;%Path% > >dir c:\temp | find "filename.ext" >>c:\temp\filename.log > >exit > > > >That's it - pretty darn simple. So the data field mapping in AIE is >process|c:\windows\system32\cmd.exe /c "c:\temp\filename.bat" . The AIE >exchange runs successfully, but nothing is logged to the file. There's no >indication of any failure in the AIE debug logs. > > > >Any thoughts on what I could try? > > > >Thanks, > >--Phil > > > > > >Phil Murnane, Principal Consultant > >Windward IT Solutions, Service Management Practice > >Email: pmurn...@windwardits.com > >Mobile: +1-703-896-6435 > >Web: www.WindwardITS.com <http://www.windwardits.com/> > > > >_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Auto-Import a Text File
Sorry sent the email to the wrong guy! Kevin contact me offline and I will tell you the way I did something similar. Shafqat Ayaz > > From: Kevin Shaffer >To: arslist@ARSLIST.ORG >Sent: Monday, August 27, 2012 5:18 PM >Subject: Auto-Import a Text File > > >** >ARS 7.6.04 SP2 > >I have a requirement that multiple text files will be placed on a network >share drive every 30 minutes. The requirement is for me to import these files >into a custom form in Remedy. The customer is set on using pipe delimited >text files and is not interested in switching over to webservices or pushing >the text file into a DB table and then create a View form. The integration >must be using pipe delimited text files. > >Every 30 minutes, one or more files is dropped into a folder, i.e. >and dropped at 12:30; at 1:00 PM is dropped in the folder. >I must grab the files at 12:30 and import them into a custom form. After they >have imported into the custom form, I need to rename the file or move it to >another directory so they dont import twice. I then repeat the process at >1:00 PM. > >Can this be done using ARImport from an escalation or AIE or some other method >other than webservices or a View form? > > >Any suggestions would be appreciated. > >Thanks >Kevin > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Auto-Import a Text File
Jose I have done something similar. Drop me a line offline and I will give you the details. Shafqat Ayaz > > From: Jose Manuel Huerta Guillén >To: arslist@ARSLIST.ORG >Sent: Monday, August 27, 2012 9:38 PM >Subject: Re: Auto-Import a Text File > > >** >We planned an integration using a similar communication link, a file placed at >a FTP account. The idea was to integrate with a CMMS. The solution we provided >was to create a java script that fired when creating a file at a forlder, read >it and sent it using a web service. The java analyst said one day for >developing and testing, so I assume it was easy. Fortunately, the IT office >declined this integration method and required the CMMS developers to create a >web service interface. > > >I think that it would be easier to develop an external agent that uses the >API, or if you don't have any API expert, using a web service would be easier. > > >Regards, >Jose Manuel Huerta >http://theremedyforit.com/ > > > > > >On Mon, Aug 27, 2012 at 9:59 PM, Misi Mladoniczky wrote: > >Hi, >> >>The ARImport .ARM file format support any delimiter. >> >>It might be difficult to build a robust 30-minute import using arimportcmd >>though. >> >>You might consider building an API-program to do this, including error >>handling. C, Java, ARSperl, .Net come to mind. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >> >>Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): >>* RRR|License - Not enough Remedy licenses? Save money by optimizing. >>* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >>Find these products, and many free tools and utilities, at http://rrr.se. >> >> >>> >>> ARS 7.6.04 SP2 I have a requirement that multiple text files will be >>> placed on a network share drive every 30 minutes. The requirement is for >>> me to import these files into a custom form in Remedy. The customer is >>> set on using pipe delimited text files and is not interested in switching >>> over to webservices or pushing the text file into a DB table and then >>> create a View form. The integration must be using pipe delimited text >>> files. Every 30 minutes, one or more files is dropped into a folder, i.e. >>> and dropped at 12:30; at 1:00 PM is dropped in >>> the folder. I must grab the files at 12:30 and import them into a custom >>> form. After they have imported into the custom form, I need to rename the >>> file or move it to another directory so they dont import twice. I then >>> repeat the process at 1:00 PM. Can this be done using ARImport from an >>> escalation or AIE or some other method other than webservices or a View >>> form? Any suggestions would be appreciated. ThanksKevin >> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >>> >> >>___ >>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Surveys Locale related
Hi I am trying to find the workflow that sets the locale for Surveys and currently failing miserably! We have Surveys in multi-national languages, there is some workflow that decides in which language the Survey will be sent out, and I am having no luck finding it out. If anyone can help I would be extremely grateful. Env: ARS 7.6.04 SP2 Oracle 10 ITSM 7.6.04 Thanks Shafqat Ayaz > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Crystal Report Dynamic Parameter Issue
Seems to be an issue with how you have set up your dynamic parameter. If you cannot run it from Crystal, then I would check that. At the very least you should be able to run it from Crystal. What parameter are you using and how? Shafqat Ayaz > > From: Wirasat Siddiqi >To: arslist@ARSLIST.ORG >Sent: Tuesday, June 26, 2012 4:56 PM >Subject: Re: Crystal Report Dynamic Parameter Issue > > >** I have added the report to Report form. I am able to run other reports that do not involve dynamic parameters. However, when I run the report that has a dynamic parameter, it does not run either from Crystal or from remedy User tool. > >Thanks, >Wirasat Siddiqi >Desk Phone: 202-502-3204 >Cell: 202-368-7190 >Email: wirasat_sidd...@ao.uscourts.gov > > > >From: Shafqat Ayaz >To: arslist@ARSLIST.ORG >Date: 06/26/2012 11:53 AM >Subject: Re: Crystal Report Dynamic Parameter Issue >Sent by: "Action Request System discussion list(ARSList)" >> > > > >** >Wirasat >How are you running the report? If through Crystal then try running it with the same credentials(I presume you have tried that), if through Remedy, then depends. Did you add it to the current reports? >Normally that happens when it cannot connect to the database properly. Check to see that your ODBC connection is set up correctly. > > > >Shafqat Ayaz > > >> >From: Wirasat Siddiqi >To: arslist@ARSLIST.ORG >Sent: Tuesday, June 26, 2012 3:05 PM >Subject: Crystal Report Dynamic Parameter Issue > >** I am working on a crystal report using AR System ODBC driver. The report is going to have a dynamic parameter that should prompt for the input values. I created the parameter and saved the report. However, when I try to run the report, it opens up the authentication window to run the report. I type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? > >Thanks, >Wirasat Siddiqi >Desk Phone: 202-502-3204 >Cell: 202-368-7190 >Email: wirasat_siddiqi@ao.uscourts.gov_attend WWRUG12 www.wwrug.comARSlist: >"Where the Answers Are"_ > > >_attend WWRUG12 www.wwrug.comARSlist: "Where the Answers Are"_ >_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Crystal Report Dynamic Parameter Issue
Wirasat How are you running the report? If through Crystal then try running it with the same credentials(I presume you have tried that), if through Remedy, then depends. Did you add it to the current reports? Normally that happens when it cannot connect to the database properly. Check to see that your ODBC connection is set up correctly. Shafqat Ayaz > > From: Wirasat Siddiqi >To: arslist@ARSLIST.ORG >Sent: Tuesday, June 26, 2012 3:05 PM >Subject: Crystal Report Dynamic Parameter Issue > > >** I am working on a crystal report using AR System ODBC driver. The report is going to have a dynamic parameter that should prompt for the input values. I created the parameter and saved the report. However, when I try to run the report, it opens up the authentication window to run the report. I type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? > >Thanks, >Wirasat Siddiqi >Desk Phone: 202-502-3204 >Cell: 202-368-7190 >Email: wirasat_sidd...@ao.uscourts.gov _attend WWRUG12 www.wwrug.com ARSlist: >"Where the Answers Are"_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Concatenate two strings in one string
I would suggest without the double quotes or it will literally put $Field1$+$Field2$ in the result. If you want the values of Field 1 and field 2 concatenated then without the double quotes. Or am I taking this too literally? Shafqat Ayaz > > From: Norbert Bolmer >To: arslist@ARSLIST.ORG >Sent: Monday, June 18, 2012 12:17 PM >Subject: Re: Concatenate two strings in one string > > >** >Hi Mahmoud, > > >try "$Field1$ + $Field2$" > > >Best regards >Norbert > > > > > > > > >Am 18.06.2012 um 13:03 schrieb Mahmoud Mahdy-Mohamed >: > > >** >>Dears, >> >>I’d like to ask about a function that can concatenate two strings in one >>string ( from two character fields into one character field). >> >>Thanks, >>Best Regards, >> >>Mahmoud Mahdy Mohammed,PMP |Business Process Automation >>Technology | Products & Services Delivery >>Phone:+20(0)104999638 >>Mail: mahmoud.mahdy-moha...@vodafone.com >> >>* >>The content of this document is classified as Vodafone Egypt S.A.E. >>Confidential and Proprietary Information. >>The recipient hereby is committed to hold in strict confidence the contents >>of this (e-mail, document, information) and not to disclose to any third >>party without the prior written consent of Vodafone Egypt S.A.E. Recipient >>will be held liable for any unauthorized disclosure. >>If you have received this message in error, please notify the sender by >>return e-mail and delete the message in its entirety, including any >>attachments. >>http://www.vodafone.com.eg >>* _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Support - An open letter to BMC - surveys?
I receive surveys regularly. On the last survey I gave everything a 1. It asked would I like to be contacted by BMC Support regarding my response, I replied Yes. Never heard from them again. I had escalated the issue to the manager, but nothing much happened anyway, so I just closed the ticket instead of wasting my time. Shafqat Ayaz > > From: David Durling >To: arslist@ARSLIST.ORG >Sent: Tuesday, June 5, 2012 4:24 PM >Subject: Re: Support - An open letter to BMC - surveys? > >I've received several surveys. (I admit I've only responded to some, though.) > >David Durling >University of Georgia > >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C >> Sent: Tuesday, June 05, 2012 11:22 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Support - An open letter to BMC - surveys? >> >> On a separate but related note... >> >> On the ending sign off of all bmc support emails I receive it states: >> " Customer feedback is very important to BMC Support and you may receive >> a survey request on this issue. I would appreciate your response to this >> survey based on the handling of this specific incident as your feedback is >> important to BMC Support and is used to assess my performance." >> >> But I have never received a survey, since the creation of my support id, BMC >> have closed 257 issues from me. >> Has anyone received one of these surveys? I was thinking that in the course >> of opening 250+ issues you think I might have received 1 survey :) >> >> >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@arslist.org] On Behalf Of pritch >> Sent: Tuesday, June 05, 2012 10:10 AM >> To: arslist@arslist.org >> Subject: Re: Support - An open letter to BMC >> >> We're kind of tied into having to pay for support in order to be able to get >> patches and upgrades. So they have us by the . There's absolutely no >> incentive (negative or positive) to improving their support. >> >> - Original Message - >> From: "Warren R. Baltimore II" >> To: arslist@ARSLIST.ORG >> Sent: Tuesday, June 5, 2012 11:02:11 AM >> Subject: Re: Support - An open letter to BMC >> >> ** And there lies the problem. If we don't pay support, we lose so much. As >> consumers of this product, we are between the proverbial Rock and a Hard >> Spot! >> >> >> On Tue, Jun 5, 2012 at 10:57 AM, John Sundberg < >> john.sundb...@kineticdata.com > wrote: >> >> >> ** Until it hurts the pocketbook - NOTHING WILL BE DONE!!!. >> >> >> So - question is -- how do you make it hurt the pocketbook? >> >> >> >> >> >> >> -John >> >> >> >> >> >> >> >> >> >> On Tue, Jun 5, 2012 at 8:49 AM, Pierson, Shawn < shawn.pier...@sug.com > >> wrote: >> >> >> ** >> >> >> >> Perhaps a good alternative would be if BMC somehow made a volunteer- >> based support forum that could take the place of their offshore >> support. They could somehow anonymize the contact data to where you >> don’t actually know who the person you are dealing with is, and they could >> use this new gamification trend to pay the volunteers based on what >> happens. >> >> >> >> For example, pay a small fee to people who resolve a certain type of issue >> quickly by leveraging the knowledge base. You get paid more if you solve an >> issue that isn’t in the knowledge base and you submit a knowledge base >> entry that is approved by a BMC technical rep of some sort. Identifying new >> defects in the product (also requiring a technical approval) results in a >> certain >> amount of pay, while solving that defect with a working hotfix results in a >> larger amount. There would also be customer support surveys like BMC used >> to do, which would also be used as a factor in how much the individual makes >> (which should also ensure the person working on the issue is timely and >> courteous.) >> >> >> >> This would allow BMC to mostly get rid of Tier 1 for web-based non-critical >> tickets, and it would get them access to better people who may otherwise >> have day jobs that just want to solve issues for a bit of extra cash after >> hours. >> >> >> >&
Re: Message images
Hi mark if you select image property in DS and then click on Image Reference you might find the image there. I have not checked whether the image you want is there but worth checking. thanks Shafqat Ayaz > > From: "Brittain, Mark" >To: arslist@ARSLIST.ORG >Sent: Friday, April 27, 2012 5:23 PM >Subject: Message images > > >** >Hi All, > >Sort of an odd question that seems to fit on a rainy Friday. > >You know that symbols for the AR System User note, warning and error messages. >Has anyone have those images? I am creating a Yes/No dialog box and trying to >make it look like a system message. If anyone has the images that I could slap >onto a flat button, that would be great. > >Thanks >Mark > >Mark Brittain >Remedy Developer >ITILv3 Foundation >NaviSite – A Time Warner Cable Company >mbritt...@navisite.com >Office: 315-453-2912 x5335 >Mobile: 315-317-2897 > >> > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that is > privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained herein, > to anyone other than the intended recipient is prohibited. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Crystal report issue on joining the forms in crystal
Hi Wirasat You cannot join forms in Crystal if you are using the ODBC driver. You have to create the join in Remedy and use that form to report off. If you want to create a join in Crystal then you have to use the database drivers. Shafqat Ayaz > > From: Wirasat Siddiqi >To: arslist@ARSLIST.ORG >Sent: Wednesday, April 25, 2012 2:06 AM >Subject: Crystal report issue on joining the forms in crystal > > >** I am trying to create a crystal report using AR System ODBC driver. I can connect to ARSyetm database fine and can access all the tables. However, when I try to create the report using join between two tables in crystal, it does not return any data, We are using SQL Server 2008 R2 database. Has anyone experienced this issue? > >Thanks, >Wirasat Siddiqi >Remedy Development Team >Desk Phone: 202-502-3204 >Cell: 202-368-7190 >Email: wirasat_sidd...@ao.uscourts.gov _attend WWRUG12 www.wwrug.com ARSlist: >"Where the Answers Are"_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Import from the command line
Hello Misi thanks for your reply. I wish the problem was that simple! For 1 or 2 files that would be fine, for 200 - 300 files! it becomes a major hassle. Unfortunately since the logs gets overwritten every time it is difficult to find out if anything failed. It is weird that Definition import writes to the console but Data Import does not. Shafqat Ayaz From: Misi Mladoniczky To: arslist@ARSLIST.ORG Sent: Thursday, April 12, 2012 5:33 PM Subject: Re: Import from the command line Hi, If you are scripting this, you can do it yourself easily enough: Windows bat-file: type C:\x\y\import.log >>C:\x\y\total.log Unix script: cat /x/y/import.log >>/x/y/total.log Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi All > I am running data import from the command line, importing multiple files. > Is there any way to concatenate the log files to a single file? Basically > for each command line the Import overwrites the log file. What I want is > for the Import to append rather than overwrite. I have looked at all the > documentation and have not found anything. > Any help would be greatly appreciated. > ARS 7.6.04 P2 > > > > > > Shafqat Ayaz > > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Import from the command line
Hi All I am running data import from the command line, importing multiple files. Is there any way to concatenate the log files to a single file? Basically for each command line the Import overwrites the log file. What I want is for the Import to append rather than overwrite. I have looked at all the documentation and have not found anything. Any help would be greatly appreciated. ARS 7.6.04 P2 Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Day light saving time
it might also be that in Europe the time has not changed yet!! so the difference is 4 hours and not 5.( at least in U.K.) I know it to my regret having missed meetings because of this!! Shafqat Ayaz From: Joe Martin D'Souza To: arslist@ARSLIST.ORG Sent: Monday, March 19, 2012 7:59 PM Subject: Re: Day light saving time ** Jianqi, I cant claim to be an expert on issues related to timezones and DST conventions, but I may have a theory for your issue. Some time ago I recall, there was an universal adjustment to the switch.. If I recall right, the day on which the time changes were changed. To reflect this in the digital world, OS updates were required. I’m guessing, one of your two clients (the one that shows it incorrectly) does not have that update.. Joe From: Cen, Jianqi Sent: Monday, March 19, 2012 3:42 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Day light saving time ** Hi: A user believes there is a bug related to daylight time saving in software. I can reproduce it. Steps: 1). If I have locale->TimeZone sets to blank, and creates an incident, its "Create Date" is 2012-03-19 01:55:06 PM. 2). However, when I change the TimeZone to GMT-5:00 (EST) America/New_York, "Create Date" of the same incident becomes 2012-03-19 12:55:06 PM. There is one hour defference. My time zone is GMT-5:00 (EST) US & Canada. These two time zones are GMT-5:00. Do you know why these two GMT-5:00 setting shows one hour defference for the same incident. This happens to incidents created between new day light saving time (second week of March) and old day light saving time (first week of April). Thanks Jianqi Cen _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Report error on web report drill-down
Hi what form are you running the report on? Are you sure that the form is not a Join Form? If it is a join form a drill down may give you this error. Shafqat Ayaz From: Joe Martin D'Souza To: arslist@ARSLIST.ORG Sent: Tuesday, March 13, 2012 6:53 PM Subject: Re: Report error on web report drill-down Its an assumption at this point that it may not be the issue. I forgot to mention that it could perhaps be renamed too. From the description of your environment, it is unlikely that these may be the issues. No experienced Remedy developer would delete or rename an already deployed form - but accidents can happen.. That’s a unforgivable crime in our world when it happens :-) Maybe you could use Ben Cherny's Meta-Update tool to perform a comparison with what you have on your server, to what's usually available OTB as he has a spreadsheet with all OTB forms documented. He was just discussing that on another thread "ITSM 7.6.03 OTB forms that begin with CTM:Ppl% or CTM:PPL%" that I had started... Not everything missing from the difference you see may mean a problem as some of the differences could be because of the components you have installed, opposed to those that were installed when that spreadsheet was generated. Also the patch you are on would also make a difference.. In the end, flushing the cache should resolve the problem.. Joe -Original Message- From: Kay Wilthew Sent: Tuesday, March 13, 2012 2:00 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Report error on web report drill-down Thanks for the suggestion, Joe. Your comment makes me question how a form could have been deleted when we're using an out of the box Remedy build, and there has never been any development performed. I am the only administrator and I've never done any development on our system. Is there a way to identify which form is missing, and is it really possible for a form to have been deleted? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 12, 2012 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: Report error on web report drill-down Try flushing the Mid-Tier cache. My hunch is you may have deleted the original form that table field was pointing to, and created a new form, to point it to. Even if that is not the case, refreshing your Mid-Tier cache would never hurt. Cheers Joe -Original Message- From: Kay W Sent: Monday, March 12, 2012 3:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Report error on web report drill-down When running a web report, the report generates fine but when clicking on the hyperlink to drill down to a specific record in the report, Internet Explorer 8 is generating an error that the page cannot be found. This is a simple web report created within Reports Console of an out-of-box installation of Remedy 7.6.04. Any trouble-shooting advice? Thanks, Kay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Adding new columns to Overview Console
Hi Can anyone please tell me what the Form GUID would be in the SHR:ARDBCFields for SRM:Request and WOI:WorkOrder? Many thanks for your help. Thank you. Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Dataimport.bat
Lisa are you typing in the command as you wrote below? open a DOS command box and type java, see what you get. If you get the error you are mentioning then you do not have java installed on the machine you are trying to run the command from. otherwise you will get the help from the java command. As for the import, you can run it from the ..\dataimporttool or the Developer Studio directory, you can also run it from a custom directory but then you have to make a slight change to the bat file. If you are still stuck email me directly and I will walk you through it. thanks Shafqat Ayaz From: "Kemes, Lisa" To: arslist@ARSLIST.ORG Sent: Monday, January 30, 2012 10:01 PM Subject: Re: Dataimport.bat ** If I'm getting this error: 'java' is not recognized as an internal or external command,operable program or batch file. Does this mean that it can't find java? Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Monday, January 30, 2012 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Dataimport.bat ** If you are in the directory like your example shows, you shouldn’t have to set anything assuming the batch file can find java and the java line in the batch file is not remmed out From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Monday, January 30, 2012 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: Dataimport.bat ** Thanks! OK, so the documentation suggests this: java -classpath %APIDROP%\arapi7604.jar;%APIDROP%\arapiext7604.jar; .com.bmc.arsys.apiext.data.DataImport [options] So this isn't what I'd put in this area is it? And I don't need to specify any options do I, if I'm specifying them in the command line? Thanks! Lisa From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Monday, January 30, 2012 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Dataimport.bat ** Lisa, when you rem out that java line, nothing happens because that is what runs the actual import of the data, the dataimport.bat sets up the environment variables needed to run java and call the dataimport class and then takes all of the parameters you specify on the command line and runs java, calls that class and passes the parameters to it. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Monday, January 30, 2012 3:30 PM To: arslist@ARSLIST.ORG Subject: Dataimport.bat ** I'm trying to get our import working (we used to use the arimport.exe tool. I really miss that tool). :( We are on ARS 7.6.04 SP2. Can anyone assist me? Right now, just trying to kick off an import at the cmd line: C:\Program Files\BMC Software\ARSystem\dataimporttool> dataimport.bat -x usy90ap421.us.tycoelectronics.com -a 5213 -u username -p password -l "c:\ARProcesses\Log s\JobImport.log" -M "C:\ARProcesses\Importmap\JobImport.armx" -o "C:\temp\TWS_Jobs.csv" But nothing happens, no log file either. My dataimport.bat file looks like. I put a REM before the java line (after the Launch the Import Line) because I'm launching the import from a cmd file) Is this correct? set CUR_DIR=%~dp0 rem Save the environment variables we are changing so we can reset them set _CLASSPATH=%CLASSPATH% set _PATH=%PATH% rem -- Set up the environment variables. set APIDROP=.\plugins\com.bmc.arsys.studio.api_7.6.04\lib if not exist "%JAVA_HOME%" set JAVA_HOME=jdkPath set PATH=%JAVA_HOME%\bin;%PATH%;%APIDROP% rem Set the classpath to include all the required jar files set CLASSPATH=%CLASSPATH%;%CUR_DIR%\plugins\com.bmc.arsys.studio.api_7.6.4.build002\lib\arapiext7604_build002.jar;%CUR_DIR%\plugins\com.bmc.arsys.studio.api_7.6.4.build002\lib\arapi7604_build002.jar;%CUR_DIR%\plugins\com.bmc.arsys.studio.api_7.6.4.build002\lib\log4j-1.2.14.jar;%CUR_DIR%\plugins\com.bmc.arsys.studio.api_7.6.4.build002\lib\activation.jar; rem Launch the import rem java -Xms64m -Xmx512m com.bmc.arsys.apiext.data.DataImport %* rem Reset the environment set CLASSPATH=%_CLASSPATH% set PATH=%_PATH% Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 www.te.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
YES! Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Problem Importing Definitions (7.6.04SP1)
I have had a similar issue, slightly different from yours. The only way I could get it to work was to delete the forms from the target server. This might not be feasible for you if you have data in those forms. You could test with deleting a single form and then re-importing your definitions. Shafqat Ayaz From: LJ LongWing To: arslist@ARSLIST.ORG Sent: Monday, December 19, 2011 7:58 AM Subject: Re: Problem Importing Definitions (7.6.04SP1) ** Ken, I haven’t experienced this myself, but I would turn on SQL logs during both imports and compare them…I know there are no errors in the log…but you may be able to see something with close analysis. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth G Sent: Monday, December 19, 2011 8:33 AM To: arslist@ARSLIST.ORG Subject: Problem Importing Definitions (7.6.04SP1) ** Hello, We are having peculiar symptoms when importing some definition files. (The definition files were exported from a 7.6.04SP1 system.) If I export a deployable application or a fairly large set of forms and related workflow (say 40 forms), I am able to import the definitions into a NEWLY installed AR 7.6.04SP1 system with no problems. But, if I try to import this same file into an UPGRADED 7.6.04SP1 system, the import fails. There are no errors and the import appears to terminate normally, but nothing is actually imported. If I decrease the number of objects to 4 or 5 forms then it will import ok. Again, notice that it works flawlessly with a NEWLY installed AR 7.6 but only fails when trying to import to any of our UPGRADED 7.6 systems. All these upgraded systems appear to function and perform properly from a user perspective. While running the import against one of the upgraded 7.6 systems, I enabled API and SQL logging, but there are no API or ORA errors. Background: All UPGRADED systems were from 7.1p6 to 7.6.04SP1, and Oracle 10g to 11g. All NEW systems are 7.6.04SP1 with Oracle 11g. All systems are Solaris 10 for AR and Oracle. We do not use AR Server Groups. Thanks for any insight you may have regarding this issue. Ken Leihkauff _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: DSO ARERR 78978
You could also look in the AR Error Messages form and see if the error message shows up there. If it is higher than 1 as John stated then it is possible that it is a custom message and will be found there. Shafqat Ayaz From: John Luthgers To: arslist@ARSLIST.ORG Sent: Sunday, October 23, 2011 3:21 AM Subject: Re: DSO ARERR 78978 Alfred, as far as i know, error codes 1 and higher are used by workflow. So, i assume there is a filter on merge with a message action that uses error 78978. If you dont know, how to find filters which uses this error, here is a sql statement to find that filter: select f.name, m.msgNum, m.msgText from filter_message m, filter f where msgNum = 78978 and m.filterId = f.filterId HTH John Am 22.10.2011 02:04, schrieb Differ, Alfred W CTR NAVSEA, 210: > I've searched high and low and I'm feeling a little dumb right now. I can't > find anything that says what in the world this error number is telling me. > I've looked in the KB, the product docs, and everything else I can think of > right now. > > I see it in my arerror.log file like this... > > Fri Oct 21 13:33:22 2011 Distrib : (ARERR 78978) > > > > I don't see any other objects reporting errors in the DSO logs and don't know > which other logs to try since I don't know what the error implies. Anyone > got a quick clue? > > > > AR Server 7.1 on Windows with a MSSQL backend... if that helps any. > > > > > -al > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: kind of selection
** Hi Christophyou can achieve this with a simple flag on the form, say for example a field Show, which has two values, Show 1 and Show 2. The first table shows all entries with the flag set to 1, when you move the items from table one to two, just set the flag to Show 2 and reverse it back when the opposite happens.Set the qualification for the tables appropriately.That would be the simplest method, I am sure there are many more ways to do this. Shafqat Ayaz From: "Wagner, Christoph" To: arslist@ARSLIST.ORGSent: Sunday, October 23, 2011 12:55 PMSubject: kind of selection ** Dear listers, is there any way to build a view as you can see in the screenshot (2 fields with add und remove button to push values from one table into another)? What is the real name of this kind of selection? I already tried this with two tables (list view) but for that kind of selection I have to build 2 new forms whereas I have to push the values from one to the other. But this is not what I want because the values are static. Any ideas? Thanks a lot.Regards Christoph Remedy Version 7.1 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: ARS 7.6.04 Filter Objects being cached?
** I also have had this experience with both Active Links and Filters. The changes take a while to appear. And this is in the UT not Mid-Tier. only a life lived for others is a life worthwhile (A. Einstein)Shafqat Ayaz From: Nathan Aker To: arslist@ARSLIST.ORGSent: Wednesday, October 19, 2011 12:45 PMSubject: ARS 7.6.04 Filter Objects being cached? ** Hola Friends, Anyone else running ARS 7.6.04 (SP1 in our case) seen a delay from when they save a filter to when the update takes effect? I’ve got some custom backend filter processing on a staging form and in working with it and making changes I’m finding that if I update a filter, the change does not immediately take effect (as it always has in Remedy in my experience). If I make the change, wait for the save to complete, then retry my update operation that triggers the workflow, the workflow does not reflect my changes immediately. I have to wait about 90-120 seconds and then I see my change take effect. Anyone know if there is now some form of caching related to filter objects now? Perhaps due to the new Overlay feature? Found this interesting and thought I’d share. Nate. Nathan AkerITSM Solution ArchitectMcAfee, Inc.5000 Headquarters DrivePlano, TX 75024Web:www.mcafee.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Windows 7 and Internet Explorer version 9
I have been using IE9 with Windows 7 with ITSM 7.6.04 without any problems for a while now. Shafqat Ayaz From: Jason Miller To: arslist@ARSLIST.ORG Sent: Wednesday, October 12, 2011 7:03 PM Subject: Re: Windows 7 and Internet Explorer version 9 ** Could these tips be added to a BMCDN document to make them available without having to open a support issue? Jason On Oct 12, 2011, at 12:30 PM, Matt Laurenceau wrote: ** >The "or higher" statement on the compatibility matrix is the answer: IE9 is >supported :) > > >BMC Support has tips to optimize performances. > > >Take care, > >Matt Laurenceau >Senior Community Ambassador, BMC Communities >matthieu_laurenc...@bmc.com >Follow me @Matt_L >Skype: matt.laurenceau > > >On 12 oct. 2011, at 20:54, Guillaume Rheault wrote: > > >** >>There have been posts that there are problems with ITSM 7.6.04 and IE 9 >>Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one to >>find out! >> >>Guillaume >> >> >> >> >> >>From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on >>behalf of Spangler Robert C CIV USSTRATCOM/JWAC [rspan...@jwac.mil] >>Sent: Wednesday, October 12, 2011 2:30 PM >>To: arslist@ARSLIST.ORG >>Subject: Windows 7 and Internet Explorer version 9 >> >> >>** >>We are getting ready to upgrade to Windows 7 and Internet Explorer version >>9. Does ARS 7.5 and ITSM 7.6 support these? Thanks _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: help text in web
what do you need? Shafqat Ayaz From: "Villamar, Mark Johnson" To: arslist@ARSLIST.ORG Sent: Wednesday, October 5, 2011 12:36 PM Subject: help text in web ** Hello, Can someone help me create a help text or tool kit in web? Thanks. Regards, Mark Johnson S. Villamar IT –Application Center of Excellence (ACE) Remedy Support Team Office: (214) 567-1020 Email: m-villa...@ti.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Form DEF File needed
Hi All it looks like the form RMG:AssocCItoTS or (Associate CIs to Time Segment in the User Tool) on my server has got corrupted. I was wondering if someone would be kind enough to send me a def file of the form? I don't think I need the workflow, just the def file for the form would do. Many thanks for your help in advance. Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ARERR 314 Field does not exist on Current form
Have you tried changing the work space? I am currently working with BMC on this issue. The work space gets corrupted somehow and you start getting all sorts of errors when you open workflow and try to save things. Give it a try, who knows it might even fix it!! only a life lived for others is a life worthwhile (A. Einstein) Shafqat Ayaz From: "Cecil, Ken" To: arslist@ARSLIST.ORG Sent: Monday, September 26, 2011 6:43 AM Subject: Re: ARERR 314 Field does not exist on Current form If it is not a system field, you could try something like this: Export all of the data in that field along with the request id field to a file as a backup. Remove the field from the form (after noting all of its properties) and save the form Add the field back to the form with the same field-id and properties. Import the data that was saved. Test again to see if your patch and/or Sync UI will work. Just a thought. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika Sent: Friday, September 23, 2011 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 314 Field does not exist on Current form Hi, Yes, it does. On 3 machines , with different workspace folders, I get ARERR 314 Field does not exist on Current form . On 2 machines, on any workspace folder, I get a warning ARWARN 489 At least one set field failed in a multi-field operation. However, Patch installation and Sync UI are failing due to error received while modifying forms. Thanks Radhika +44 20718 20262 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: 23 September 2011 18:49 To: arslist@ARSLIST.ORG Subject: Re: ARERR 314 Field does not exist on Current form Does this happen when dev studio is run from another machine? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika Sent: Friday, September 23, 2011 7:12 AM To: arslist@ARSLIST.ORG Subject: ARERR 314 Field does not exist on Current form Hi List, Can you share your thoughts on troubleshooting this error that occurs on Developer Studio 7.6.03 ? Whenever a new field is added or an existing field is modified on a form (any type of form), I get the below error: Save failed on Field does not exist on Current form - Code: 314 However, the changes are saved successfully in spite of the error. But patch installation and CMDB Sync UI fail due to this error. AR Server: 7.6.03 ITSM 7.6.03 OS: Windows 2008 DB: SQL Server 2008 R2 ARAPILOGGING from Developer Studio shows Error 489 - At least one set field failed in a multi-field operation. SQL/API Log from AR Server doesn't show any error. API and SQL are completed successfully. Thanks Radhika +44 20718 20262 Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" *
Re: Advanced Search Query
If you have only one segment for example business times for a single company you can ignore anything except the start time and the end time as they would default. if you want to put all the parameters in then it is the name of the segment. So if you have called it Business Hours, then that is what you put in. If you have called it BusinessHours, then that would go there. It is the name of the segment not the id. Shafqat Ayaz From: "Sanford, Claire" To: arslist@ARSLIST.ORG Sent: Friday, September 16, 2011 8:59 AM Subject: Re: Advanced Search Query I'm having a bit of difficulty with this calculation. Are they asking for the "Description" or the "ID" field on the Business Time Segment form? I am finding that 7.4.6 takes some things very literally and others not as much. The ID would be: AGBC305B2A1C59UHVyTgtsjnUgOY8v The Description would be : Business Hours All of the samples have no spaces in the Business Time Segment name. Use the following syntax for the Application-Bus-Time2-Diff calculation: Application-Bus-Time2-Diff "startTime" "endTime" ["businessTimeSegmentName1" "businessTimeSegmentName2" . . . ]] So would it be: Application-Bus-Time2-Diff "startTime" "endTime" "Business Hours" "Holiday Time" Or should it be: Application-Bus-Time2-Diff "startTime" "endTime" "BusinessHours" "HolidayTime" Or Application-Bus-Time2-Diff "startTime" "endTime" "AGBC305B2A1C59UHVyTgtsjnUgOY8v" "AGBC305B2A1C59UHVyTgtsjnUgOY8v" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Group List Field in User Form
Are you setting the password as well? If you are leaving it blank it might throw up that error. Shafqat Ayaz From: Pramod To: arslist@ARSLIST.ORG Sent: Thursday, September 8, 2011 8:01 AM Subject: Group List Field in User Form ** Hi List, If we are pushing values on User form to create New User. In a push field action if we map multiple groups to Group List field why AR server throws Authentication Failed Error? -- Pramod _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Table Refesh
What mode is your Dev Studio set to? Check whether you are in Best Practice. Shafqat Ayaz From: uday kiran To: arslist@ARSLIST.ORG Sent: Friday, August 19, 2011 9:14 PM Subject: Table Refesh Hi List Can we set the refresh interval for the Table in AR 7.5 default is set 0 i want to set that to 5 and In the Dev studio the preferences for the table is not editable Any suggestions please Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Menu and the Clear Options
** I don't think clear counts as a menu value. i think you might be able to make it work if your workflow runs on NULL though.Shafqat Ayaz From: "Kemes, Lisa" To: arslist@ARSLIST.ORGSent: Saturday, August 20, 2011 7:14 AMSubject: Menu and the Clear Options** I have a regular form with a character field that is attached to a menu. The menu is attached to another form with the data I need in the menu. I have an active link that sets another field whenever this character field (menu) is changed. Why doesn’t the workflow kick off when I select (clear)? Nothing happens, and my workflow log shows that nothing happens as well (the active link doesn’t even show up). Is there a way to get this to kick off workflow when I set the field to ? I’d really like to have it in an Active Link so the user can see that certain fields have been set to null, I could set the fields in a filter (once the record is saved), but I’d like the customer to see the set fields before they hit save. ARS 7.1p7Windows 2003Ora11g Lisa KemesAR System DeveloperTE Information SystemsGlobal Infrastructure and Ops+01 717 810 2408 tel+01 717 602 9460 mobilelisa.ke...@te.comMS 161-43P.O. Box 3608Harrisburg, PA 17105-3608www.te.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
OT:Re: Write contents of a field to a file
Thanks to all of you who replied. It looks like that perl is the way to go. Shafqat Ayaz From: LJ LongWing To: arslist@ARSLIST.ORG Sent: Monday, August 8, 2011 1:38 PM Subject: Re: Write contents of a field to a file ** J….I use both J From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Monday, August 08, 2011 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Write contents of a field to a file ** I second this process. :-) I'm still too old-school to have switched over to the Java API (sorry to the Johns out there!). ARSPerl does everything I've needed it to! --matt From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, August 08, 2011 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Write contents of a field to a file ** Shafqat, The method that I prefer would be to call a perl script that logs into the remedy server (via arsperl) and pulls the information from Remedy…this bypasses all of the potential issues you mentioned regarding special characters because the content of the field isn’t being provided on the command line. Once Perl has it in a variable, it’s exceedingly easy to do anything with that value that you might want. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Saturday, August 06, 2011 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: Write contents of a field to a file ** Thank you Jennifer and sorry for not replying earlier. That is what i have done and was wondering if there was another way. Shafqat Ayaz From:"Meyer, Jennifer L" To: arslist@ARSLIST.ORG Sent: Monday, August 1, 2011 11:00 AM Subject: Re: Write contents of a field to a file ** Use a run process action. You can look up the specifics in the workflow development guide, but generally you’ll want to write something like: echo $FIELD$ >> Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Friday, July 29, 2011 6:12 PM To: arslist@ARSLIST.ORG Subject: Write contents of a field to a file ** Hi All, I was wondering what would be the best way to write the contents of a character field to a file? The search on the archive keeps on timing out so I am writing to the list. To re-iterate I have a character field the contents of which I would like to write to a file in Windows environment. This will be done on the client and not the server. I am looking to do this only via the User Tool and not through the Mid-Tier at the moment. User Tool v 7.6x, Windows any version ranging from XP to Windows 7, no Windows Vista. Many thanks Shafqat Ayaz _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
OT: Re: Write contents of a field to a file
Thanks Chuck Like I said that is what I have done. The problem I am having is putting the redirect characters in the command line for example I want the standard output from the DOS box captured but when I write to the file the redirect characters like >> get ignored. Ah well. Thanks for your help. My life is everyone's biggest fear. To be Ordinary. Shafqat Ayaz From: Chuck To: arslist@ARSLIST.ORG Sent: Sunday, August 7, 2011 8:28 PM Subject: Re: Write contents of a field to a file Initially you are limited with what comes with the operating system. In this case on a windows system that would be echo. You are echoing the contents of the field onto the disc. cmd /c echo $Field$ >> file Thats about as easy as it gets. You are asking for another way. All other ways are much more expensive. 1) you can create an api (java, C, Perl ) and call it from a run process. 2) You can create a filter plugin and call it. 3) You can create a web service to contact another process and have it write contents. All more complex to create and more complex to maintain... On Aug 6, 5:13 pm, Shafqat Ayaz wrote: > Thank you Jennifer and sorry for not replying earlier. That is what i have > done and was wondering if there was another way. > > > > Shafqat Ayaz > > > From: "Meyer, Jennifer L" > To: arsl...@arslist.org > Sent: Monday, August 1, 2011 11:00 AM > Subject: Re: Write contents of a field to a file > > ** > Use a run process action. You can look up the specifics in the workflow > development guide, but generally you’ll want to write something like: echo > $FIELD$ >> > > Jennifer Meyer > Remedy Technical Support Specialist > State of North Carolina > Office of Information Technology Services > Service Delivery Division ITSM & ITAM Services > Office:919-754-6543begin_of_the_skype_highlighting 919-754-6543 end_of_the_skype_highlighting > ITS Service > Desk:919-754-6000begin_of_the_skype_highlighting 919-754-6000 end_of_the_skype_highlighting > Jennifer.Me...@nc.govhttp://its.state.nc.us > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by an > authorized State Official. > From:Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz > Sent: Friday, July 29, 2011 6:12 PM > To: arsl...@arslist.org > Subject: Write contents of a field to a file > > ** > Hi All, > I was wondering what would be the best way to write the contents of a > character field to a file? The search on the archive keeps on timing out so I > am writing to the list. > To re-iterate I have a character field the contents of which I would like to > write to a file in Windows environment. This will be done on the client and > not the server. > I am looking to do this only via the User Tool and not through the Mid-Tier > at the moment. > User Tool v 7.6x, Windows any version ranging from XP to Windows 7, no > Windows Vista. > > Many thanks > > > Shafqat Ayaz > _attend WWRUG11www.wwrug.comARSlist: "Where the Answers Are"_ > _attend WWRUG11www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Write contents of a field to a file
Thank you Jennifer and sorry for not replying earlier. That is what i have done and was wondering if there was another way. Shafqat Ayaz From: "Meyer, Jennifer L" To: arslist@ARSLIST.ORG Sent: Monday, August 1, 2011 11:00 AM Subject: Re: Write contents of a field to a file ** Use a run process action. You can look up the specifics in the workflow development guide, but generally you’ll want to write something like: echo $FIELD$ >> Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Friday, July 29, 2011 6:12 PM To: arslist@ARSLIST.ORG Subject: Write contents of a field to a file ** Hi All, I was wondering what would be the best way to write the contents of a character field to a file? The search on the archive keeps on timing out so I am writing to the list. To re-iterate I have a character field the contents of which I would like to write to a file in Windows environment. This will be done on the client and not the server. I am looking to do this only via the User Tool and not through the Mid-Tier at the moment. User Tool v 7.6x, Windows any version ranging from XP to Windows 7, no Windows Vista. Many thanks Shafqat Ayaz _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Write contents of a field to a file
Hi All, I was wondering what would be the best way to write the contents of a character field to a file? The search on the archive keeps on timing out so I am writing to the list. To re-iterate I have a character field the contents of which I would like to write to a file in Windows environment. This will be done on the client and not the server. I am looking to do this only via the User Tool and not through the Mid-Tier at the moment. User Tool v 7.6x, Windows any version ranging from XP to Windows 7, no Windows Vista. Many thanks Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: unable to import text data into remedy
I have had the same problem once, it was corruption of the mapping file. Create a new mapping and then see. In my case it fixed the problem. Shafqat Ayaz From: "Arner, Todd" To: arslist@ARSLIST.ORG Sent: Friday, July 22, 2011 10:42 AM Subject: Re: unable to import text data into remedy Based on the error you indicate, it sounds like an issue with the import file. Did anything change on the import file. Was it saved in a different format? Todd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Friday, July 22, 2011 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: unable to import text data into remedy Did any permissions change on the form that you are importing to? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hrishikesh Muluskar Sent: Thursday, July 21, 2011 1:17 AM To: arslist@ARSLIST.ORG Subject: unable to import text data into remedy HI, i am trying to import the records into the remedy using scripts. The situation is that i have text files which i try to import it by command sripts into a remedy system .it was working initially but now suddenly it is throwing some errors : "Specified importfile is not a regular text file" "Unable to load mappings from file" is it because of some remedy import tool setting or something in the file itself. Initially those scripts were runing properly.but suddenly started giving us an error today. Please Advise!!! Regards, Hrishi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: No more Object List in 7.6.04 Browser
I have looked all over the installation directories and cannot find this def file. can anyone please send this to me ? I am on 7.6.04. thank you in advance for your help. Shafqat Ayaz From: Jase Brandon To: arslist@ARSLIST.ORG Sent: Tuesday, June 14, 2011 4:32 PM Subject: Re: No more Object List in 7.6.04 Browser ** Thanks to All Gentlemen, After the .def file import, restart arserver.exe and tomcat.exe, flushed cache on the mid-tier config tool. Now the Object List is officially back in business on 7.6.04 SP1... working great. Thanks, :-) Jase On Tue, Jun 14, 2011 at 6:30 PM, strauss wrote: ** >I just tried that (importing the def) and was able to open People and search >and it displayed properly. Make sure that after importing, you flush the >cache on the mid-tier where you enabled the object list and force a new >pre-load. > >The only downside I see immediately is that if you defined your server in both >short and long name forms – the latter so that the Atrium Core Console will >work in both the User Tool and the web, among other things, you get a double >list. This does NOT affect the normal operation of the ITSM app (as far as we >have explored it), but it does affect the Object List. > >Christopher Strauss, Ph.D. >Call Tracking Administration Manager >University of North Texas Computing & IT Center >http://itsm.unt.edu/ >From:Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes >Sent: Tuesday, June 14, 2011 5:08 PM > >To: arslist@ARSLIST.ORG >Subject: Re: No more Object List in 7.6.04 Browser > >** >I have imported the def file and enable it. But now when I attempt to open a >form it briefly opens and then closes; i.e.. People form. Still trying to >figure this one out; along with many other anomalies! > >L.B. > > > > >From:Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett >Sent: Tuesday, June 14, 2011 2:28 PM >To: arslist@ARSLIST.ORG >Subject: Re: No more Object List in 7.6.04 Browser >** >Hi, > >You have to import the def called ARsystemMidtierObjectList.def found in the >installation directory. Then enable it in the midtier config.jsp > >Kind regards >Danny > >From:Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon >Sent: 14 June 2011 22:01 >To: arslist@ARSLIST.ORG >Subject: No more Object List in 7.6.04 Browser > >** Hello All, >Has anyone come up with a way to get our old friend "The Object List" back in >the browser for 7.6.04? >My company's user community is on the edge of mutiny without their Object list. >Thought I would run it by the experts and see if anyone had overcome this yet. > >Thanks, > >Jase Brandon > >_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Notifications
Andy the fields are displayed in the order you select them as far as I know. Shafqat Ayaz From: "Mayfield, Andy L." To: arslist@ARSLIST.ORG Sent: Wednesday, June 8, 2011 2:55 PM Subject: Notifications I'm creating a new filter to send out notifications when a ticket is assigned. How do I specify the order in which the selected fields are displayed in the notification email? I knew this answer once upon a time, but I'm getting old I guess. ARS Version 7.1 MSSQL Windows XP clients Thanks, Andy L. Mayfield Sr. SCADA Operation Center Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reading a file into a field
Hi Joe the file is on the client and i want to show it on the client so no server side activity involved. I want to show the contents of the file in a View file, but i am not getting the input correct. ARS 7.6.04 Oracle Client Windows Shafqat Ayaz From: Joe Martin D'Souza To: arslist@ARSLIST.ORG Sent: Monday, June 6, 2011 10:52 AM Subject: Re: Reading a file into a field ** Questions Is the CSV file on the server or client? Is it a static file or is the file modified over time? What database? What version? Possible Answers Hopefully the file resides on the server?.. If so AIE would be an easy tool to use to pump the file into a resident table within the ARS created for that.. If the file is on the client you may have some limitations.. You could view the file using the view field, and there are a few things you may be able to do on viewing the file.. Something you may have to play around with.. Running AIE jobs from a client if this file is on every user client is not really a feasible solution.. If you are using MS-SQL as the underlying database, MS-SQL had DTS (data transformation services) that could read csv files to update database tables. That could be another option – Having said that, DTS was taken away from the post 7.x versions of MS-SQL, but I think Microsoft replaced it with some other tool that does similar stuff.. Joe From: Shafqat Ayaz Sent: Friday, June 03, 2011 11:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Reading a file into a field ** Hi I remember a while back a thread on how to read a CSV file into a field. Unfortunately i cannot seem to access the ARSList archive. If anyone remembers or knows how to do this and would not mind sharing, I would be extremely grateful. Many thanks in advance Shafqat Ayaz _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reading a file into a field
Hi I remember a while back a thread on how to read a CSV file into a field. Unfortunately i cannot seem to access the ARSList archive. If anyone remembers or knows how to do this and would not mind sharing, I would be extremely grateful. Many thanks in advance Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
OT Re: ARSList
Thank you Rick and Dan. Much appreciated. I can access it at .com. Shafqat Ayaz From: arslist To: arslist@ARSLIST.ORG Sent: Monday, May 23, 2011 5:31 PM Subject: Re: ARSList ** That is the symptom of the problem I am fixing. To get the web site going again I have to do a hard reboot of the server (I have tried restarting every service that makes sense and read logs etc. etc.) I will do that shortly, happens once or twice a week. I just got access to my “new” server and it should be ready as Rick said, within a couple of weeks. …. Dan p.s. currently the best url is www.arslist.com which I also hope to get fixed in the move From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: May 23, 2011 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: ARSList ** Dan is rebuilding servers. Should be done in a couple of weeks. Should be some mirror sites in place, like Matt Reinfeldt's. Rick On May 23, 2011 2:50 PM, "Shafqat Ayaz" wrote: > Hi > i am trying to access the arslist site but keep getting connection refused. > can anyone please confirm if the site is down or only I am having problems. > the URL I am using is http://www.arslist.org > > Many thanks for your help. > > > > > Shafqat Ayaz > > > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: OT: Duke Nuken Forever
I believe it is Duke NUKEM and not Nuken. Unless they changed the name recently! there are a few fans out there! Shafqat Ayaz From: arslist To: arslist@ARSLIST.ORG Sent: Tuesday, May 24, 2011 6:50 PM Subject: Re: OT: Duke Nuken Forever ** This is Friday only fare. You all loose 5 bonus points and two lives (Yes, it’s true, I’ve never heard of the game). …. Dan From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: May 24, 2011 6:30 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Duke Nuken Forever ** Hail to the king… baby From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, May 24, 2011 6:01 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Duke Nuken Forever ** In the words of the Dukester, "It's time to kick ass and chew gum. And I'm all outta gum." Rick On May 24, 2011 2:56 PM, "Pargeter, Christie :CO IS" wrote: > This wonderful game is brought to you by the failed Rapture instead of > Hell freezing over ;) > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook > Sent: Tuesday, May 24, 2011 2:48 PM > To: arslist@ARSLIST.ORG > Subject: Re: OT: Duke Nuken Forever > > > ** > > It was supposed to release May 8. But it was delayed. Again. > > Rick > > On May 24, 2011 2:41 PM, "Chowdhury, Tauf" > wrote: >> I know some of you fans exist out there from a previous post... so > yes, >> Duke Nukem Forever will be released June 14 for all major consoles :) >> >> Hell has officially frozen over! >> >> -Tauf >> >> ** >> This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. > If you are not the intended recipient of this e-mail, or the employee or > agent responsible for delivering this e-mail to the intended recipient, > you are hereby notified that any dissemination, distribution, copying or > action taken in relation to the contents of and attachments to this > e-mail is strictly prohibited and may be unlawful. If you have received > this e-mail in error, please notify the sender immediately and > permanently delete the original and any copy of this e-mail and any > printout. >> >> > > ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
ARSList
Hi i am trying to access the arslist site but keep getting connection refused. can anyone please confirm if the site is down or only I am having problems. the URL I am using is http://www.arslist.org Many thanks for your help. Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Farewell Dear Friends !
Dwayne I wish you the very best in your life. Enjoy your retirement whether from Remedy or work, and understand that all our good wishes are with you. We will miss you. thanks for all your contributions over the years Shafqat Ayaz From: "Sanford, Claire" To: arslist@ARSLIST.ORG Sent: Friday, May 6, 2011 8:26 AM Subject: Re: Farewell Dear Friends ! ** Enjoy your retirement! Know that we all sit at our desks green with envy! From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin, Dwayne - martinrd Sent: Wednesday, May 04, 2011 7:45 AM To: arslist@ARSLIST.ORG Subject: Farewell Dear Friends ! Dear ArsList, After eleven years as Remedy Developer here at James Madison University, I am retiring. I hope to spend more time hiking thru Virginia’s mountains and biking thru its hills and valleys and playing with my grandchildren. You have been a great community to work with, even tho I have never met most of you personally. Please be just as kind and helpful to my successor, Rick Deloney. So Long, Dwayne Martin _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: AR 7.5 - Filters. Adding a wait time before the filter executes
Why don't you write back to your stage form from the other two forms? for example you could do a Push Fields back on After Submit from your other two forms. Have the filter check both values on Modify. I think that should work. Unless there is a specific reason that you don't want a Push back from the other two forms. Shafqat Ayaz From: LJ LongWing . To: arslist@ARSLIST.ORG Sent: Saturday, April 16, 2011 2:47 PM Subject: Re: AR 7.5 - Filters. Adding a wait time before the filter executes ** Andre, You could write one filter that does a setfield from your ‘other’ form to check if it’s done, then have a second filter that fires a goto action before the first one until it returns the results you are looking for….but I don’t think this is a very good idea… From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andre H Sent: Saturday, April 16, 2011 9:18 AM To: arslist@ARSLIST.ORG Subject: AR 7.5 - Filters. Adding a wait time before the filter executes ** Hello, Is there any way to add time to when a filter starts its execution? I have a staging form that references 2 other forms and I need to add about 2 minutes of wait time to a filter that starts a filter guide. This filter needs to wait until the processing of the other two forms are completed (Submit and Modify records) Is there something that can be done to delay the start of the filter? I want to keep everything in Filters and Filter Guides if possible. Thanks, Andre _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Email Notifcation
Another approach. Maybe slightly long winded and may even not be practical. Depends on how badly you need this solution. Create a form. Every time a ticket is assigned to a group, create an entry in this form. when sending out the email, you can they query this form to see how many current tickets are assigned to a group, multiply the number of tickets by 20 and use the Business time functions to get a date and time when the ticket will be attended to. You will of course have to make sure that you update the form with the status of the ticket. Run a weekly escalation to delete closed tickets. Like i said a bit long winded, but should work. Shafqat Ayaz From: John Sundberg To: arslist@ARSLIST.ORG Sent: Fri, April 1, 2011 12:21:27 PM Subject: Re: Email Notifcation ** OK -- a totally different approach. (No SQL to do at all) (Something to this effect) In the email say: We look forward to helping you out shortly. Typically - these calls average about 20 minutes to help somebody get back on their feet with their issue. However - sometimes we have a couple calls stacked up - but that is fairly rare. Our stats show 95% of the time we help people with 30 minutes of reporting the problem. We look forward to resolving your issue. Thanks, -Your lovely support team On Apr 1, 2011, at 7:41 AM, Nair, Rajesh SISPL wrote: ** As is said SQL is one way. Using table count, i am not that comfortable and does not sound to me a good solution as i need to run a refresh each time a request is raised. This will lead to unnecessary slowing down of the system. In a day total of approx 2k tickets are raised. If any one can think of better and easy way then SQL will be helpfull With Best Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Bala iLink Sent: Friday, April 01, 2011 5:05 PM To: arslist@arslist.org Subject: Re: Email Notifcation ** Hi Rajesh I would suggest to configure the minutes required for resolving an incident in a field and either use sql query or a hidden table to count the no of records and then multiply with value in the field Thanks Bala Date: Fri, 1 Apr 2011 06:18:03 +0200 From: nairraj...@siemens.com Subject: Re: Email Notifcation To: arslist@ARSLIST.ORG . ** Hi, As Dwayne said one way to do it is through SQL. which i am already doing it to populate the number of open ticket against a consultants name. But not sure how to go with the Business hours. Yes we are using Business hours and Holidays for SLA's LJ, can you please eloborate a little about this. I am not able to get the concept right. May be i not thinking the the way you are. With Best Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, March 31, 2011 7:57 PM To: arslist@arslist.org Subject: Re: Email Notifcation ** Rajesh, If you have business hours setup, you could even take the count provided below and run it through a business time add function and take $TIMESTAMP$ as the start and add that many min’s, that would give you a date/time that you would expect to get to it… From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin, Dwayne - martinrd Sent: Thursday, March 31, 2011 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: Email Notifcation ** Hi Rajesh, How about running an sql query, eg “select count(*) from whatevertable where whateverconditions,” then multiply that number by 20 or whatever. Dwayne Martin James Madison University From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nair, Rajesh SISPL Sent: Thursday, March 31, 2011 9:23 AM To: arslist@ARSLIST.ORG Subject: Email Notifcation ** Dear List, Am working on a older version 6.3 patch 24 on Oracle 9i Just got a requirement, so thought of listing out to the experts out here We have a HTML formatted mail which are being send to the end user. Now the requirement is :- Say Service Desk assings the ticket to the Group A and this Group A already have a list of ticket which are being worked upon say 10 open tickets. When a new ticket comes in to this group a mail should trigger to the user saying the ticket will be attended to in so and so time. The scenario is if one ticket takes approx say 20 minutes to work upon the 11th ticket should send in a time say 11*20 i.e 220 minutes so the end user should get a mail saying your call will be attended in 220 minutes.(20 minutes is not a realtime figure but taking 20 minutes a becnhmark time for resolution) Any idea how can this be done With Best Regards Rajesh _attend WWRUG11 www.wwru
Re: Frustrations with Remedy Developer Studio 7.5
I am having the exact same problem with speed, every time i change something, not Save, just change, for example select a field and move it, it goes into a funk! I think the people who wrote the code for Dev Studio have servers installed on their local machines and never bothered to do any testing over the network. I have found so many bugs and problems that it is unreal. if i wrote code like this i would get fired within a week. Shafqat Ayaz From: pritch To: arslist@ARSLIST.ORG Sent: Tue, March 1, 2011 9:51:17 AM Subject: Re: Frustrations with Remedy Developer Studio 7.5 I know y'all probably don't want to hear this, but I don't seem to have the issues that you're mentioning - Dev Studio seems to function just fine. May not be like lightning, but it definitely doesn't take me 15, 30 or even 5 minutes to open update and save (even the more complex forms). On Tue, 1 Mar 2011 07:07:09 -0800, Robert Molenda wrote: > The performance issues seem to never have been addressed with ANY of the > incarnations of the "Admin Tool/Developer Studio" - this performance issue > has resulted in a "tooling requirement" for a Terminal Server available > within the Data Center of the actual Remedy Server in order to perform > routine work. WAN performance has decreased greatly. As you both are > stating > - a "quick fix is no longer quick!" - a 5 minute "open, update, save" can > take 15 to 30 minutes easily. > > I've requested an enhancement many years ago about a "offline mode" where > you extract a def-file, and run the tool against that - perfect for what I > call "airplane mode" where you want to look at code while traveling. Should > be easy one would think right..?? After all Panacea has had this offline > comparison feature for YEARS... > > If I had the spare time (which no-one does, and slow tools make any hint of > that now impossible) - I would look to re-invent another tool - because the > API is sitting there for all of us to use... I know I've written extract to > def, update def, reimport def code before for mass updates! > > Competition brings out the "best of class" so to say - I wonder if some of > the partners like Panacea, RRR, etc might see this as a huge opportunity to > enhance their tools / products to suit the needs of the communities. > Definitely would not be the FIRST TIME - that is for sure. > > I could just imagine - taking a Panacea extract of the system, get on the > airplane, and start coding. Once I'm to the site a migration package is > ready, if any objects I updated were also updated these are flagged so > investigation could be made, else - click-whir-coffee-done... [Dang - back > to reality :( ] > > Opportunity knocks - lets see if someone can pickup the ball and run with > it!!! > Robert Molenda > > On Mon, Feb 28, 2011 at 3:17 PM, strauss wrote: > >> I’ve lost mine. This so-called “application” is a HUGE piece of ^%$#% on >> the best day. >> >> >> >> Today I am fighting to clean up the dregs of the first Best Practices >> Conversion Utility run, and I have to edit three things side by side; the >> customized active link prefixed with two * that was active, the interim >> one >> that was inactive with one * prefix, and the original, where the BPCU >> combined the two inactive ones and left the active one hanging. When I >> open >> all three they lay over one another by default. There is no VIEW menu >> where >> you can select things like Cascade, Tile, Tile Vertically, or Tile >> Horizontally like MOST decent windowing programs… NOTHING. Support >> explained that you had to grab the edges of the objects and drag them >> manually into some sort of side by side array, a HUGE time-waster, and I >> was >> doing that earlier today, but now they refuse to be selected by the >> mouse, >> so I have to assume that it has gone into some obtuse mode where even >> manual >> manipulation of the editor environment is impossible. Resetting the >> Perspective has no effect. Has anyone figured this one out? >> >> >> >> NO tool used for production work should be this crude or obtuse. Period. >> >> >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Robert Halstead >> *Sent:* Monday, February 14, 2011 4:44 PM >> *To:* arslist@ARSLIST.ORG >> *Su
Range of Error Messages for ITSM Suite
Hi Does anyone know what the number range is for ITSM Error messages? I know that the ARServer uses 1- 11099 and 2-20999 and 14-144999 for all its error messages including plug-in etc. Thank you Shafqat Ayaz Now that's room service! Choose from over 150,000 hotels in 45,000 destinations on Yahoo! Travel to find your fit. http://farechase.yahoo.com/promo-generic-14795097 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: am I missing something? filter phases
You could submit the first record and then rather than pushing from the 2nd form, grab the id from the first form and then create the third form entry. i think that will work. This song is ending but the story never ends (Dr.Who) Shafqat Ayaz --- On Mon, 11/22/10, Shellman, David wrote: From: Shellman, David Subject: Re: am I missing something? filter phases To: arslist@ARSLIST.ORG Date: Monday, November 22, 2010, 5:53 PM ** Eli, The `! causes the filter to fire as a phase 1 operation. The Request ID doesn't get created until later in the chain. That's why notification and push fields filter functions are phase 3 functions. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Mon Nov 22 18:47:43 2010 Subject: am I missing something? filter phases Hey list! its been a little while since I've built workflow so maybe I just need a sanity check. I am trying to create workflow that takes data from one form (button press or via escalation) and creates a record on another form. On submit of the second form, I am pushing the 'Request ID' to a third form to trigger another series of events. The first filter that does push fields includes `! at the end of the name. However, the entire process fails because it is attempting to push a null value (Request ID) from the second form to a required field on the third form. Isn't that the point of - `! - ? So you can force the push fields in phase 1, create the record and execute additional workflow immediately thereafter? We're on ARS 7.5 Patch 007, Windows 2003 and SQL 2005. Thanks! Eli Schilling_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reopen Button in SRM
What happens exactly? do they get an error message? does anything happen? will it be possible for you to turn the Active Link logs on and see what is happening. Bit difficult to tell you what is happening without a bit more information. This song is ending but the story never ends (Dr.Who) Shafqat Ayaz --- On Mon, 11/22/10, rajat sharma wrote: From: rajat sharma Subject: Reopen Button in SRM To: arslist@ARSLIST.ORG Date: Monday, November 22, 2010, 11:38 PM ** Hi List, Users are unable to reopen the ticket from "Reopen" button in the SRM console. Has anyone faced this issue before ? Do you know the root-cause ? Environment: ARSystem: 7.5 patch002 Platform: AIX Database: Oracle 10g BMC Atrium CMDB: 7.5 patch004 BMC Drift: 7.5 SRM: 2.2 patch003 Thanks, Rajat _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ADM: MVP Voting reminder
I would vote for Joe thanks Shafqat Ayaz --- On Mon, 9/27/10, daniel on squirrel wrote: From: daniel on squirrel Subject: ADM: MVP Voting reminder To: arslist@ARSLIST.ORG Date: Monday, September 27, 2010, 9:41 AM ** Last week to vote for our two nominees this year for Most Valuable Poster: Joe DeSouza and Frederick W. Grooms Please send all votes to: daniel.bl...@danielbloom.ca And now is the time to register for WWRUG10 www.wwrug10.com, You can see the content loaded schedule on the web site. It is the most cost effective way to get up to date on the latest from BMC and the 3rd party products. At the same time you have the opportunity to talk to the people that created them. Of course, you also get to put faces to names from the ARSlist and share knowledge in person in a dynamic environment that can lead to solutions you hadn't thought of yet. Granted we keep you busy most of the time, but don't forget you can get the conference rate the weekend before the conference and the Friday/Saturday afterwards. Dan p.s. and see the ARSlist Awards live :-) _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Update Attachments?
I wonder why not? why can you not download the attachment make changes to it and then re-attach it? thanks Shafqat Ayaz --- On Thu, 7/29/10, Blankenship, Mark G wrote: From: Blankenship, Mark G Subject: Re: Update Attachments? To: arslist@ARSLIST.ORG Date: Thursday, July 29, 2010, 12:24 PM Basically.. we have a scenario where users might want to use attachments as general file storage. As if they were just in a directory. They want to be able to open the attachment, make changes and save. As I remember, I do not think attachments could work this way. Thanks, Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Thursday, July 29, 2010 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Update Attachments? ** Mark, Can you brief you scenario? So that anyone can help you. Thanks & Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Blankenship, Mark G Sent: Thursday, July 29, 2010 7:48 PM To: arslist@ARSLIST.ORG Subject: Update Attachments? Listers, Is it possible to edit and save changes to an attached file? Or do you have to save/edit/and re-attach? Thanks, Mark Mark Blankenship Business Analyst Office of Information Management & Analysis The University of Texas at Austin (512)475-7820 m...@austin.utexas.edu _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Kintetic Request vs BMC Remedy SRM vs newScale
In my opinion and this is purely personal, I would go with Kinetic Request. NewScale offers a nice web interface but the actual programming to do anything is tedious to say the least( at least it was a couple of years ago when I took their course). The catalog aspect of NewScale is also handled in KR and probably a bit better. Why not ask for a demo from both and see what you think? I find changes in KR much easier than in NewScale. If you ever need to change anything after the base install you will appreciate the ease of Kinetic Request. Get hold of John Sundberg at Kinetic Request I am sure he will be more than happy to convince you!! thanks shafqat Shafqat Ayaz --- On Thu, 7/22/10, Rabi Tripathi wrote: From: Rabi Tripathi Subject: Kintetic Request vs BMC Remedy SRM vs newScale To: arslist@ARSLIST.ORG Date: Thursday, July 22, 2010, 2:18 PM If anybody has opinions about the first two, please respond. How do they compare in terms of features and ease of implementation/maintenance? Price? About newScale...it's advertised as a Service Catalog, not so much as a Service Request management solution, but I believe the client interface to request services is a part of it. I have heard positive opinions about it. Can anybody shed any light on how its different from the other two? I know newScale has been integrated with Remedy ITSM, but it appears newScale is also marketed as a complete, standalone solution for managing requests. Is it fair to say that it still isn't an Incident/Problem management solution as it's not geared towards troubles? Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Crystal Report error
You could also open the report in Crystal and do Verify Database. It is
possible that the table name has been messed up in the report, so checking the
database will fix the issue.
thanks
Shafqat Ayaz
--- On Fri, 7/23/10, Lammey, Peter A. wrote:
From: Lammey, Peter A.
Subject: Re: Crystal Report error
To: arslist@ARSLIST.ORG
Date: Friday, July 23, 2010, 1:18 PM
Does your Remedy User client have ODBC use underscores checked? This can be
found in the menu Tools -> Options and in the Advanced tab. Also verify that
your Remedy application server name is listed in Report Server field (and
includes TCP if necessary in the TCP field next to that field).
Thanks
Peter Lammey
ESPN IT Packaging and Automation
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra
Sent: Friday, July 23, 2010 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Crystal Report error
We are using Business Objects 11.5 with ARS 7.5
When I try to run pre-canned reports in Incident Manager, I get the following
eror
The table 'HPD_Help_Desk' could not be found. Error in File
C:\WINDOWS\TEMP\HPD5fAssigee5fModifed1
{E5FBF338-ED6F-4707-8B9E-E3BA1E0309AB}.rpt: The table could not be found.
Have to confess am not a experienced crystal report person so need some help.
Thanks
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
www.wwrug.com ARSlist: "Where the Answers Are"
Please consider the environment before printing this e-mail.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARERR 299 Too many levels in filter processing
the way i have gotten around this problem is to have a flag field and then run your action if the flag is set to yes or no whatever the case maybe. this will get you around the loop issue. thanks Shafqat Ayaz --- On Wed, 6/2/10, Matt Worsdell wrote: From: Matt Worsdell Subject: Re: ARERR 299 Too many levels in filter processing To: arslist@ARSLIST.ORG Date: Wednesday, June 2, 2010, 4:42 AM I fail to see why, Direct SQL is a legitimate built in option. > Hi, > > Direct SQL makes a system hard to manage. If there are built in options > other than Direct SQL, use them instead! > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia: > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Another option would be to use a Direct SQL Action. >> >> Matt >> >> >>> Hi fellow listers, >>> >>> This is something which i had tried. >>> >>> My need was to change a field value in a form after a record is >>> submitted/modified and the record for which i need the field value >>> change >>> to >>> be made is the one which got submitted/modified. >>> >>> So I created a filter which gets triggerred(i.e on action Submit and >>> Modify)and then do a push field and change the value in the field for >>> the >>> same form-record. >>> >>> Now my problem here is that as I am doing the push in the same form for >>> changing a value in the field, "ARERR 299 Too many levels in filter >>> processing" occurs. I know this happens because the Push field action >>> ultimately triggers a submit/modify action on the same form and the >>> filter >>> get triggerred infinitely. >>> >>> Can anyone suggest me a different approach to this? >>> >>> Cheers :) >>> -- >>> View this message in context: >>> http://old.nabble.com/ARERR-299-Too-many-levels-in-filter-processing-tp28750990p28750990.html >>> Sent from the ARS (Action Request System) mailing list archive at >>> Nabble.com. >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >>> >>> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> -- >> This message was scanned by ESVA and is believed to be clean. >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: {Remedy ARS} Re: COLCOUNT not working
Maybe a silly question but why don't you use an Active Link to do it??
Shafqat Ayaz
--- On Tue, 5/11/10, Raj wrote:
From: Raj
Subject: Re: {Remedy ARS} Re: COLCOUNT not working
To: arslist@ARSLIST.ORG
Date: Tuesday, May 11, 2010, 2:51 PM
Thanks again.
So, as per this query:
SELECT Count(Column FIeld) FROM HPD_Help_Desk WHERE Status = 0
In my case this table has only one column and the rows will keep on
increasing whenever there is a submit to that form.
Don't want to query , just need the number of rows from that table to
be set to the field.
So, my query should look like below: ???
SELECT Count(Case_ID) FROM Table1
Please let me know.
thanks,
Raj
On May 10, 10:53 am, ARSmarts Support wrote:
> You can make use of the view created by ars. Here is an example:
> suppose you have a table name HPD:Help Desk, and count the New incidents in
> it. The sql statement would be
>
> SELECT Count(Case_ID) FROM HPD_Help_Desk WHERE Status = 0
>
> Status = 0 because it is the integer corresponding to the New value of the
> status field
>
> Best regards,
> ARSmarts support team
>
> ARSmarts, your most useful AR System companion.www.ARSmarts.com
>
> On 10 May 2010, at 18:41, Ravi wrote:
>
>
>
>
>
> > ** Thanks for the reply.
> > so,
> > DB ID of Table Name = Table1
> > DB ID of Column in the table = Column Field ( Only one column in this table
> > )
> > then my Set Field with SQL Source should look like :
> > SELECT COUNT(Column FIeld) FROM Table1 WHERE query ?
>
> > Please let me know.
>
> > Thanks.
>
> > On Mon, May 10, 2010 at 9:09 AM, ARSmarts Support
> > wrote:
> > **
> > Hi,
>
> > You can make a filter with 2 set field actions:
> > - the 1st one is just setting a dummy field with the result of the query
> > you want to count the results
> > - the 2nd one uses the $LASTCOUNT$ keyword
>
> > or
> > you use a set field with SQL source, and write a query like SELECT
> > COUNT(Field1) FROM table_Name WHERE query
>
> > Best regards,
> > ARSmarts support team
>
> > ARSmarts, your most useful AR System companion.
> >www.ARSmarts.com
>
> > On 10 May 2010, at 17:41, Raj wrote:
>
> >> Hi All,
> >> Setting a field with COLCOUNT($COLUMN FIELD ID$) in a Set Fields
> >> action of a Filter on Submit. Seems is it not working. Always setting
> >> the field to a constant value of 15.
> >> Would like to set the field with the number of rows in that particular
> >> table. Is the any other way around to do this?
> >> How can it be done with the help of Direct SQL ?
>
> >> Please advise.
> >> Thanks,
> >> Ravi
>
> >> ___
> >>
> >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> >> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> > _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> > _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> ___
>
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
> You received this message because you are subscribed to the Google Groups
> "Remedy ARS" group.
> To post to this group, send email to arsl...@googlegroups.com.
> To unsubscribe from this group, send email to
> arslist+unsubscr...@googlegroups.com.
> For more options, visit this group
> athttp://groups.google.com/group/arslist?hl=en.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
BMC Remedy Article
found this article on Tech Republic regarding Remedy http://blogs.zdnet.com/BTL/?p=29654&tag=col1;post-30156 Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
APOLOGY:EMAIL ADDRESS SPOOFED SENDING OUT FAKE EMAILS
Please accept my apologies. Somehow my email address got spoofed and send this email out. I have taken corrective action and hopefully should have fixed the problem. thanks for your understanding Shafqat Ayaz --- On Fri, 1/22/10, Shafqat Ayaz wrote: From: Shafqat Ayaz Subject: To: arslist@ARSLIST.ORG Date: Friday, January 22, 2010, 2:20 AM http://sites.google.com/site/mfcexunotf/bxdp9krzlg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Spoof email from my email address
Hi Guys you might have received this email coming from my email address, this was spoofed and was not really from me. I am trying to take actions that this does not happen again. Will update you shortly. thanks Shafqat Ayaz --- On Fri, 1/22/10, Shawn Kristoferu wrote: From: Shawn Kristoferu Subject: Re: To: "Shafqat Ayaz" Date: Friday, January 22, 2010, 6:39 AM Looks like your account has been hacked. Respectfully Yours,Shawn Kristoferu From: Shafqat Ayaz To: ak...@cmango.com; malikhur...@hotmail.com; mark.kierst...@xinify.com; skristof...@yahoo.com; arv...@okayainfo.com; arslist@ARSLIST.ORG; ross.mcma...@openspaces.co.uk; smir...@hotmail.com; christopher.mo...@unisys.com; pardi...@yahoo.com Sent: Thu, January 21, 2010 6:20:42 PM Subject: http://sites.google.com/site/mfcexunotf/bxdp9krzlg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
[no subject]
http://sites.google.com/site/mfcexunotf/bxdp9krzlg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Integer Field Validation
Vani are you sure this is an integer field? regards shafqat --- On Tue, 11/10/09, Vani Masilamani wrote: From: Vani Masilamani Subject: Re: Integer Field Validation To: arslist@ARSLIST.ORG Date: Tuesday, November 10, 2009, 8:50 AM Hi All, When an integer field is pushed from display only form to a regular form it converts the character to zero. I need a validation at the button click itself in the display only, before a push to the regular form. Thanks, Vani. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vani Masilamani Sent: Tuesday, November 10, 2009 12:07 PM To: arslist@ARSLIST.ORG Subject: Integer Field Validation ** Hi All, Remedy converts character as zero in an integer field. Is there a way to throw an error when a button is clicked, after a character is entered in an integer field? Thanks, Vani - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: SLM Measurement Reports
Tim I did exactly the same as you, created a join between HPD:HelpDesk and SLM:Measurement, but did not index any fields, apart from the ones that are indexed out of the box on HPD. Have had no problems what so ever. What is happening to your database? can you indicate the exact problem? thanks shafqat ayaz --- On Sun, 9/13/09, Tim Rondeau wrote: From: Tim Rondeau Subject: SLM Measurement Reports To: arslist@ARSLIST.ORG Date: Sunday, September 13, 2009, 4:00 PM Hi All, Arsystem 7.0.1 patch 2 SLM 7.0.02 Looking to run some SLM Measurement reports. Besides the ones out of the box. We have been having plenty of issues with trying to run anything off of the SLM Measurement. We basically created a join between the Help Desk and SLM Measurement to get the fields we want. Which are Svt Title, met/missed and Incident #, company. We made sure fields that need to be indexed have been, this basically brings our Database to a halt. Wondering if anyone has run into similar issues and how they have dealt with getting the data. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Qualification EXTERNAL() Issue - Returns Nothing
Koray if you are entering the qualification as 'Task ID' = "TSK01" in an external qual it will not work, you need to put the double quotes within two double quotes so the 'TSK01' needs to be something like " " "TSK01" " " . I have put spaces to show you the double quotes, you need to remove the spaces. make your char field visible and then have a look at what the qualification looks like and you will what is wrong. you can enter the qual as you have shown in the EXTERNAL qualification field and just right click on the table and refresh it, it will show the correct data, but if you do a Set Fields then you have to triple the double quotes. Let me know if this fixes your problem or you need further help. thanks shafqat ayaz --- On Fri, 9/4/09, koray wrote: From: koray Subject: Re: Qualification EXTERNAL() Issue - Returns Nothing To: arslist@ARSLIST.ORG Date: Friday, September 4, 2009, 1:50 PM Qualification I am using is something basic like 'Task ID' = "TSK01" just to test it. Weird thing is that when I enter the qualification string manually on Table Properties it works perfect, but not via the character field. On Sep 4, 3:37 pm, Mark Lev wrote: > Can you post what the char string is that you're using when it doesn't work? > You have to build it out to include formatting. > > As for the 1=1 when you're leaving blank, it is probably building that to > show all, as it likely needs to put in something. I don't see that as > anything to worry about. > > Thanks, > Mark > > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of koray > Sent: Friday, September 04, 2009 8:31 AM > To: arsl...@arslist.org > Subject: Re: Qualification EXTERNAL() Issue - Returns Nothing > > Update on situation: > > When the qualification string is empty log files reads > > SELECT (..) FROM (...) WHERE (1 = 1) ORDER BY 6 ASC > > and lists all the data, as i had mentioned previously. > > On Sep 4, 3:13 pm, koray wrote: > > Dear List, > > > I again have an issue but this seems a bit meaningless to me. > > > I have a table on my form retrieving data from X form with every > > fields of it added as columns. > > > I also created a Character Field and set the table's Qualification to > > that char field as External(). > > When I refresh the table without any qualification - in other words > > when the char field is empty - table lists all the data. > > > But, when I enter a valid qualification string in the char field, I > > get nothing. Log file shows like > > > SELECT (..) FROM (...) WHERE (1 = 0) ORDER BY 6 ASC > > > 1) where does 1=0 come from? Isn't it meaningless? > > 2) Although I have not set any Order option from Table Properties > > ORDER BY 6 ASC occurs. > > > Any ideas? > > > Regards, > > > Koray. > > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Qualification EXTERNAL() Issue - Returns Nothing
Koray --- On Fri, 9/4/09, koray wrote: From: koray Subject: Re: Qualification EXTERNAL() Issue - Returns Nothing To: arslist@ARSLIST.ORG Date: Friday, September 4, 2009, 1:50 PM Qualification I am using is something basic like 'Task ID' = "TSK01" just to test it. Weird thing is that when I enter the qualification string manually on Table Properties it works perfect, but not via the character field. On Sep 4, 3:37 pm, Mark Lev wrote: > Can you post what the char string is that you're using when it doesn't work? > You have to build it out to include formatting. > > As for the 1=1 when you're leaving blank, it is probably building that to > show all, as it likely needs to put in something. I don't see that as > anything to worry about. > > Thanks, > Mark > > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of koray > Sent: Friday, September 04, 2009 8:31 AM > To: arsl...@arslist.org > Subject: Re: Qualification EXTERNAL() Issue - Returns Nothing > > Update on situation: > > When the qualification string is empty log files reads > > SELECT (..) FROM (...) WHERE (1 = 1) ORDER BY 6 ASC > > and lists all the data, as i had mentioned previously. > > On Sep 4, 3:13 pm, koray wrote: > > Dear List, > > > I again have an issue but this seems a bit meaningless to me. > > > I have a table on my form retrieving data from X form with every > > fields of it added as columns. > > > I also created a Character Field and set the table's Qualification to > > that char field as External(). > > When I refresh the table without any qualification - in other words > > when the char field is empty - table lists all the data. > > > But, when I enter a valid qualification string in the char field, I > > get nothing. Log file shows like > > > SELECT (..) FROM (...) WHERE (1 = 0) ORDER BY 6 ASC > > > 1) where does 1=0 come from? Isn't it meaningless? > > 2) Although I have not set any Order option from Table Properties > > ORDER BY 6 ASC occurs. > > > Any ideas? > > > Regards, > > > Koray. > > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Test
I seem to be able to recieve emails from the list but do not seem to be able to post. thanks shafqat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Resend:Groups
Hi Alli have a very basic question in ITSM.group notifications, do they use the group id or the group name? we have an issue where one of my colleagues wants to put the group names the same as group id for example if the group id is 1234 he has named the groups 1234 as well, although the Long Group Name is set properly for example Company->Org->Group Name. This is the name that shows up in the Assigned Group field. The other problem is that he has named two groups the same for different companies.for example Company1->Org->Finance and Company2->Org->Finance.We are not using Multi-tenancy at the moment and it does not matter if people from one company can see incidents raised by the second company. My question is: what is the accepted wisdom for naming groups in ITSM ( we are using v7.1) and will this group naming scheme work for notifications. Many thanks Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Group Names
Hi Alli have a very basic question in ITSM.group notifications, do they use the group id or the group name? we have an issue where one of my colleagues wants to put the group names the same as group id for example if the group id is 1234 he has named the groups 1234 as well, although the Long Group Name is set properly for example Company->Org->Group Name. This is the name that shows up in the Assigned Group field. The other problem is that he has named two groups the same for different companies.for example Company1->Org->Finance and Company2->Org->Finance.We are not using Multi-tenancy at the moment and it does not matter if people from one company can see incidents raised by the second company. My question is: what is the accepted wisdom for naming groups in ITSM ( we are using v7.1) and will this group naming scheme work for notifications. Many thanks Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AL Guide exiting prematurely
Silly things but you never know! is there an Exit Guide in the second guide by any chance? just for fun can you check whether the 2nd guide has an earlier execution order or later. thanks shafqat From: LJ Longwing To: arslist@ARSLIST.ORG Sent: Friday, August 21, 2009 6:31:13 AM Subject: Re: AL Guide exiting prematurely ** And I assume no error conditions encountered that would stop processing then?all the AL's are on the same form, no open form actions are happening or anything like that? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Seiler Sent: Friday, August 21, 2009 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: AL Guide exiting prematurely ** No, there are no exit guide calls. Thanks On Fri, Aug 21, 2009 at 9:23 AM, LJ Longwing wrote: ** > >Do you > have any 'exit guide' calls in any of the AL's? > > From: Action Request System discussion > list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark > Seiler >Sent: Friday, August 21, 2009 7:16 AM >To: arslist@ARSLIST.ORG >Subject: AL Guide exiting > prematurely > >** > >Hi All, >I have an AL Guide containing 3 active links. The first one > executes a search on a form (this completes successfully). Once the form is > searched, another guide (not in the original) is called, which does a table > loop (this also completes successfully). The issue is that the original > guide > exits at this point and the final two links are never executed (or even > attempted judging by the AL log). I've double-checked the permissions on the > workflow and all are set to public for test purposes. >Am I missing > something obvious? >Thanks, >Mark > >Win Server 2003/MS SQL 2000 >ARS 7.1 patch 6 >ITSM 7.0.03 patch > 006_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Flashboards issue in client, not web
One of the reasons you might be having this problem is that you are not using the same server name via the client as is configured in the Mid-Tier. For Flashboards the two names have to be the same. If you do not know what name the Mid-Tier is using, just create a char field and then do a Set Fields of the flashboard field to this field, this will give you the name that Flashboards expects you to connect with. This especially happens if you are connecting with load balanced servers. It would help to know what error message you get if any. Generally if there is a problem with the server names you will get a message something like Server[Servername] is not configured in the Server List. thanks shafqat --- On Fri, 8/14/09, Daniel Thomas wrote: From: Daniel Thomas Subject: Re: Flashboards issue in client, not web To: arslist@ARSLIST.ORG Date: Friday, August 14, 2009, 2:45 PM ** Lyle, Hi, We are havin the same issue here. I have a similar env, have you resolved this issue yet? Dan T From: Lyle Taylor To: arslist@ARSLIST.ORG Sent: Wednesday, August 12, 2009 4:53:06 PM Subject: Re: Flashboards issue in client, not web ** One thing to check is to make sure that you have the Default Web Path set in the AR System Administration Console (Advanced tab). If that’s not set, it doesn’t know where the mid tier is and can’t render the flashboards (it uses the mid tier to render flashboards). The value should look something like this: http://mid_tier_server/arsys Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Wednesday, August 12, 2009 2:47 PM To: arslist@ARSLIST.ORG Subject: Flashboards issue in client, not web ** Hi, Flashboards is working fine in Mid-Tier but will not work on client. I thought I saw something on this a while back, but cannot find. If anyone has any ideas, it would be appreciated. ARS 7.1 ITSM 7.0.3 Windows Server SQL Server Windows Vista on Desktop Thanks, Mark _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message._Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Flashboards issue in client, not web
Markwhat exactly is the problem you are having, "but will not work on client" what is the error message if any? thanks shafqat --- On Wed, 8/12/09, Mark Lev wrote: From: Mark Lev Subject: Flashboards issue in client, not web To: arslist@ARSLIST.ORG Date: Wednesday, August 12, 2009, 9:46 PM ** Hi, Flashboards is working fine in Mid-Tier but will not work on client. I thought I saw something on this a while back, but cannot find. If anyone has any ideas, it would be appreciated. ARS 7.1 ITSM 7.0.3 Windows Server SQL Server Windows Vista on Desktop Thanks, Mark _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
Off the cuffI would create a field and set the the current time in that field, some fancy work with strings and find out the time portion within the field if the time sets between 12am and 6pm then run a filter to notify this person.I have not tried this but I think it should work and let you get out of the situation of writing 60 escalations. If not something along these lines perhaps? thanks shafqat --- On Mon, 8/10/09, Nguyen, AnhThien Mr CTR NG NGB ARNG wrote: From: Nguyen, AnhThien Mr CTR NG NGB ARNG Subject: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) To: arslist@ARSLIST.ORG Date: Monday, August 10, 2009, 6:58 PM Classification: UNCLASSIFIED Caveats: FOUO Hi all, I'm trying to run an escalation within a specific time between 1200am - 600am everyday to notify a user. While I thought this will would be quick and easy, it is becoming a bit more than I wanted. What I have so far is 60 escalations created with having each minute specified on the hour for each escalation. Basically, for each escalation, all the Weekdays are checked and Hour of Day selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really do not want 60 escalations running for this request. Is there a way to run 1 escalation or even a filter within a specific timeframe (between 12am-6am everyday)? It's crucial for the user to receive the notification when his ticket is created right away, since SLA requires it. Otherwise, I could just run one escalation checking for that user's ticket(s) once every hour. Thanks and I hope I made sense. Thien ARS 7.1 SQL Server 2000 HPD 5.6 Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Discussion Topic: ITSM 7.0.3 Response times
Joe our DBA just informed me that Remedy is doing hard parses(whatever that means) and it is effecting the response times of the db. I am trying to find out more details, will let you know thanks shafqat --- On Mon, 7/27/09, Joe DeSouza wrote: From: Joe DeSouza Subject: Re: Discussion Topic: ITSM 7.0.3 Response times To: arslist@ARSLIST.ORG Date: Monday, July 27, 2009, 10:48 PM ** I haven't really timed these operations, but I haven't seen it take a significantly long time that caused much concern. Have you checked running the queries that happen directly from the database? Joe From: Shafqat Ayaz To: arslist@ARSLIST.ORG Sent: Monday, July 27, 2009 4:37:25 PM Subject: Discussion Topic: ITSM 7.0.3 Response times ** Hi All I am trying to find out some kind of optimal time responses for my ITSM 7 system. I realize that it depends on a heck of lot of variables but let us for the time being assume all other factors being the same, what kind of response times do you get on your systems when You click on say for example Requestor Console from the home page Click on the Incident Managment Console Click on Search from the Incident Management Console Try to create a new request starting from the home page if any of you have ever timed these operations and would not mind sharing the data I would be extremely grateful. Many thanks in advance Shafqat Ayaz _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Discussion Topic: ITSM 7.0.3 Response times
Hi All I am trying to find out some kind of optimal time responses for my ITSM 7 system. I realize that it depends on a heck of lot of variables but let us for the time being assume all other factors being the same, what kind of response times do you get on your systems when You click on say for example Requestor Console from the home page Click on the Incident Managment Console Click on Search from the Incident Management Console Try to create a new request starting from the home page if any of you have ever timed these operations and would not mind sharing the data I would be extremely grateful. Many thanks in advance Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Unwanted button core field
How about Axton's approach, and if the form imports back ok then go back delete the form and re-import it? although the problem with that would be the data! you would obviously need to import the data and re-import it as well shafqat --- On Tue, 7/21/09, Joe DeSouza wrote: From: Joe DeSouza Subject: Re: Unwanted button core field To: arslist@ARSLIST.ORG Date: Tuesday, July 21, 2009, 4:31 PM ** This would be an interesting approach but MAY not work if while deleting the unmatched field, it recognizes the field that it is attempting to delete as a core field.. The same goes with changing field ID's using archgid.. may not work with fields having a core field ID.. but would be interesting to try and use it. Joe From: Axton To: arslist@ARSLIST.ORG Sent: Tuesday, July 21, 2009 11:06:33 AM Subject: Re: Unwanted button core field ** Try exporting a def, removing the fld from the def, then reimporint over the form, deleting unmatched fields. Axton On Tue, Jul 21, 2009 at 10:03 AM, marti...@jmu.edu wrote: ** Dear List, I have a form with a button field with a Field ID of 54. I have no idea how it got there, but I can’t delete it because it is a “Core” field. Most of the time it lays there and doesn’t cause any problem. But if I try to copy my form to a new form (Save Form As) I get: “Field ID is in the core field range but is not recognized : (54)(ARERR 404)” How can I get rid of the ~...@!@# thing? Dwayne Martin James Madison University _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: SLM Notifications
Sorry I created the notifications rather than use the template ones. My apologies.Regarding the group names I meantsomeone in our system had created the group names with the same name as the id, so for example if the group id is 91 then the group name was the same but the long group name was set to for example SAP Support.All notifcations in this case failed. the name of the group has to be the same as appears when you do the assignment. thanks shafqat --- On Mon, 7/20/09, SHall wrote: From: SHall Subject: Re: SLM Notifications To: arslist@ARSLIST.ORG Date: Monday, July 20, 2009, 1:04 AM If I use a Template for my notification e.g Assignee Group Manager. i believe that the way this is supposed to work is it looks at the Assigned Group and notifies whoever has the the Incident Manager Functional Role for that Group. These do not work at all. Do you mean CTM:Support Group Assignments? This form was empty when i searched it ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: SLM Notifications
HiI have been using SLM OOTB since around December without any major problems. For the normal notifications I did not have to do any manipulations.Maybe if describe the problem in a bit more detail I might be able to help you.Make sure that the group name is the same in your field as it appears in group assignment. I have had problems with group names where in assignment the full group name appears but in the group form the id is for example a number. The notifications fail in that case. thanks shafqat --- On Mon, 7/20/09, SHall wrote: From: SHall Subject: SLM Notifications To: arslist@ARSLIST.ORG Date: Monday, July 20, 2009, 12:24 AM Im using SLM 7.1 Patch 1 and having some trouble with SLM notifications. Can anyone get the OOB Templates to work? Do they require some manipulation to make them work? Also ive created a custom notification to email members of a support group when a service target is breached. Ive set a temp field with Group Id from Groups form and pass to email action. This only seems to work for some groups and not others. Any advice on these SLM notifications would be appreciated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Repost:Strange Error SOLVED
> Hello All > A colleague of mine solved the problem at last. > > the culprit was a filter on the form > SRM:RequestInterface_Create > > filter: SRM:SRI:CreateRequest_110_SetWorkInfoType > > this filter had the initial qualification of > 'z1D_WorkInfoType' = "en" > > Since the users experiencing this problem were in Israel > and their setting was "he" rather than > "en", this filter was not firing and thus causing > the Work Info Type field to be set to NULL. > > this filter as far as I am aware has been added in Patch 9 > of ITSM. > > Many thanks for all of you who helped and pointed me in the > right direction. > > Shafqat > > > --- On Tue, 5/12/09, Nicky Madjarov > wrote: > > > From: Nicky Madjarov > > Subject: Re: Repost:Strange Error > > To: arslist@ARSLIST.ORG > > Date: Tuesday, May 12, 2009, 1:35 PM > > Shafqat, > > > > I will bear with those who adviced on generating > client > > side logs - I'd run > > for all of them. Cleaning client cache is a first > > "must do" step because > > there has been problems related to it. There are too > many > > things that can > > cause such an error, lack of permissions is one of > them. > > So, do the next > > step and see what the log will point to. > > > > Regards, > > > > Nicky Madjarov > > phone: 973-202-4278 > > Find out how to bust your AR System performance @ > > http://www.SpeedUpARS.com > > - Original Message - > > From: "Shafqat Ayaz" > > > Newsgroups: public.remedy.arsystem.general > > To: > > Sent: Tuesday, May 12, 2009 2:24 AM > > Subject: Re: Repost:Strange Error > > > > > > > Paul > > > My apologies if I did not make it clear, this is > > happening on the Windows > > > User Tool and not the web. > > > > > > Nicky > > > i have not only cleared all the files, the user > was > > made to delete all > > > Remedy related directories( obviously not the > program > > files) apart from > > > the arcmd directory and re-create them, no help. > > > > > > thanks > > > > > > shafqat > > > > > > > > > --- On Tue, 5/12/09, Paul in Austin > > wrote: > > > > > >> From: Paul in Austin > > > >> Subject: Re: Repost:Strange Error > > >> To: arslist@ARSLIST.ORG > > >> Date: Tuesday, May 12, 2009, 5:08 AM > > >> I would have your Vista users try the exact > same > > actions > > >> using FireFox. > > >> > > >> > > >> If your users are on Vista, then they likely > have > > IE 7.0 > > >> installed as > > >> that is the default browser. IE 7.0 has > given us > > some > > >> problems with > > >> some forms (although not SRMS). We enabled a > > workaround by > > >> going to > > >> FireFox while we research the issue. Note: > IE 8.0 > > does not > > >> seem to have > > >> the same issues as IE 7.0. > > >> > > >> Paul > > >> > > >> > > >> -Original Message- > > >> From: Action Request System discussion > > list(ARSList) > > >> [mailto:arsl...@arslist.org] On Behalf Of > Shafqat > > Ayaz > > >> Sent: Monday, May 11, 2009 10:03 PM > > >> To: arslist@ARSLIST.ORG > > >> Subject: Repost:Strange Error > > >> > > >> Hi All > > >> We are getting a strange error only on some > > machines > > >> running Windows > > >> Vista. The error is as follows. > > >> > > >> ARERR[326]Required field cannot be set to a > NULL > > >> value-SRM:WorkInfo:Work > > >> Info Type > > >> > > >> The issue is that it is occurring only on > some > > machines and > > >> does not > > >> seem to be related to the User profile. The > users > > can log > > >> in from a > > >> Windows XP machine and submit a ticket fine, > but > > not from > > >> Vista > > >> machines. > > >> Have deleted all .arf and .arv files from the > home > > >> directory, checked > > >> all permissions on directories on the > machines, > > all are in > > >> order. > > >> checked the
Re: Repost:Strange Error SOLVED
Hello All A colleague of mine solved the problem at last. the culprit was a filter on the form SRM:RequestInterface_Create filter: SRM:SRI:CreateRequest_110_SetWorkInfoType this filter had the initial qualification of 'z1D_WorkInfoType' = "en" Since the users experiencing this problem were in Israel and their setting was "he" rather than "en", this filter was not firing and thus causing the Work Info Type field to be set to NULL. this filter as far as I am aware has been added in Patch 9 of ITSM. Many thanks for all of you who helped and pointed me in the right direction. Shafqat --- On Tue, 5/12/09, Nicky Madjarov wrote: > From: Nicky Madjarov > Subject: Re: Repost:Strange Error > To: arslist@ARSLIST.ORG > Date: Tuesday, May 12, 2009, 1:35 PM > Shafqat, > > I will bear with those who adviced on generating client > side logs - I'd run > for all of them. Cleaning client cache is a first > "must do" step because > there has been problems related to it. There are too many > things that can > cause such an error, lack of permissions is one of them. > So, do the next > step and see what the log will point to. > > Regards, > > Nicky Madjarov > phone: 973-202-4278 > Find out how to bust your AR System performance @ > http://www.SpeedUpARS.com > - Original Message - > From: "Shafqat Ayaz" > Newsgroups: public.remedy.arsystem.general > To: > Sent: Tuesday, May 12, 2009 2:24 AM > Subject: Re: Repost:Strange Error > > > > Paul > > My apologies if I did not make it clear, this is > happening on the Windows > > User Tool and not the web. > > > > Nicky > > i have not only cleared all the files, the user was > made to delete all > > Remedy related directories( obviously not the program > files) apart from > > the arcmd directory and re-create them, no help. > > > > thanks > > > > shafqat > > > > > > --- On Tue, 5/12/09, Paul in Austin > wrote: > > > >> From: Paul in Austin > >> Subject: Re: Repost:Strange Error > >> To: arslist@ARSLIST.ORG > >> Date: Tuesday, May 12, 2009, 5:08 AM > >> I would have your Vista users try the exact same > actions > >> using FireFox. > >> > >> > >> If your users are on Vista, then they likely have > IE 7.0 > >> installed as > >> that is the default browser. IE 7.0 has given us > some > >> problems with > >> some forms (although not SRMS). We enabled a > workaround by > >> going to > >> FireFox while we research the issue. Note: IE 8.0 > does not > >> seem to have > >> the same issues as IE 7.0. > >> > >> Paul > >> > >> > >> -Original Message- > >> From: Action Request System discussion > list(ARSList) > >> [mailto:arsl...@arslist.org] On Behalf Of Shafqat > Ayaz > >> Sent: Monday, May 11, 2009 10:03 PM > >> To: arslist@ARSLIST.ORG > >> Subject: Repost:Strange Error > >> > >> Hi All > >> We are getting a strange error only on some > machines > >> running Windows > >> Vista. The error is as follows. > >> > >> ARERR[326]Required field cannot be set to a NULL > >> value-SRM:WorkInfo:Work > >> Info Type > >> > >> The issue is that it is occurring only on some > machines and > >> does not > >> seem to be related to the User profile. The users > can log > >> in from a > >> Windows XP machine and submit a ticket fine, but > not from > >> Vista > >> machines. > >> Have deleted all .arf and .arv files from the home > >> directory, checked > >> all permissions on directories on the machines, > all are in > >> order. > >> checked the field on all the relevant forms, all > are fine, > >> the > >> permissions are fine. > >> > >> If anyone has encountered this error or know what > could be > >> causing this, > >> please help! > >> > >> Many thanks as usual in advance for any > help/hints. > >> > >> ARS 7.01 > >> ITSM 7.1 Patch 9 > >> Oracle 10.2 > >> Solaris > >> > >> Shafqat > >> > >> > >> > >> > >> > > >> ___ > >> UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > >> Platinum Sponsor:rmisoluti...@verizon.net ARSlist:
Re: Repost:Strange Error
Paul My apologies if I did not make it clear, this is happening on the Windows User Tool and not the web. Nicky i have not only cleared all the files, the user was made to delete all Remedy related directories( obviously not the program files) apart from the arcmd directory and re-create them, no help. thanks shafqat --- On Tue, 5/12/09, Paul in Austin wrote: > From: Paul in Austin > Subject: Re: Repost:Strange Error > To: arslist@ARSLIST.ORG > Date: Tuesday, May 12, 2009, 5:08 AM > I would have your Vista users try the exact same actions > using FireFox. > > > If your users are on Vista, then they likely have IE 7.0 > installed as > that is the default browser. IE 7.0 has given us some > problems with > some forms (although not SRMS). We enabled a workaround by > going to > FireFox while we research the issue. Note: IE 8.0 does not > seem to have > the same issues as IE 7.0. > > Paul > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz > Sent: Monday, May 11, 2009 10:03 PM > To: arslist@ARSLIST.ORG > Subject: Repost:Strange Error > > Hi All > We are getting a strange error only on some machines > running Windows > Vista. The error is as follows. > > ARERR[326]Required field cannot be set to a NULL > value-SRM:WorkInfo:Work > Info Type > > The issue is that it is occurring only on some machines and > does not > seem to be related to the User profile. The users can log > in from a > Windows XP machine and submit a ticket fine, but not from > Vista > machines. > Have deleted all .arf and .arv files from the home > directory, checked > all permissions on directories on the machines, all are in > order. > checked the field on all the relevant forms, all are fine, > the > permissions are fine. > > If anyone has encountered this error or know what could be > causing this, > please help! > > Many thanks as usual in advance for any help/hints. > > ARS 7.01 > ITSM 7.1 Patch 9 > Oracle 10.2 > Solaris > > Shafqat > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: > "Where the Answers > Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: > "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Repost:Strange Error
Hi All We are getting a strange error only on some machines running Windows Vista. The error is as follows. ARERR[326]Required field cannot be set to a NULL value-SRM:WorkInfo:Work Info Type The issue is that it is occurring only on some machines and does not seem to be related to the User profile. The users can log in from a Windows XP machine and submit a ticket fine, but not from Vista machines. Have deleted all .arf and .arv files from the home directory, checked all permissions on directories on the machines, all are in order. checked the field on all the relevant forms, all are fine, the permissions are fine. If anyone has encountered this error or know what could be causing this, please help! Many thanks as usual in advance for any help/hints. ARS 7.01 ITSM 7.1 Patch 9 Oracle 10.2 Solaris Shafqat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Strange Error
Hi All We are experiencing a strange error. It is only happening with some 4 or 5 machines currently. The error is as follows ARERR[326]Required field cannot be reset to a NULL value-SRM:WorkInfo:WorkInfoType. The problem as I said before is that it is occurring on only some machines, the only thing different i have been able to find out is that these machines are running Windows Vista as opposed to Windows XP, where this error is not happening. I can log in as the Users who are getting these error from another machine and do not get the error. I have checked all the forms and work flow permissions etc and they are all fine. The only thing is according to the users these errors started after we upgraded to ITSM patch 9. Anyone seen this error before? or can point me in the correct direction? Much appreciated. just to let you know the steps we have gone through. checked the local permissions, all directories are write able, deleted all arf and arv files, checked all permissions for users and workflow in the Remedy system. The two things pending I am trying to find out from the users(they happen to be in Israel), are, what is the value of the Work Info Type field when the Incident is being submitted and what version is the User Tool. ARS 7.01 Oracle 10.2 ITSM 7.1 patch 9 ( recently upgraded) Many thanks as usual for any help. Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Help on Business Hours computation
of the top of my head how about using an Active Link instead of a filter. that should use the client time rather than server time. shafqat --- On Mon, 4/27/09, Kaye Bernales wrote: > From: Kaye Bernales > Subject: Help on Business Hours computation > To: arslist@ARSLIST.ORG > Date: Monday, April 27, 2009, 2:15 AM > Hi List, > > How are business hours computed? If I have a business time > workday > configured with offset value, and we enter time on client > side, it gets > converted to server side time. What if I want server time > to be > converted to client time? Any ideas on how to go about > that? > > Scenario is this: I have a filter that triggers upon > submit on Help > Desk form and uses timestamp value (submit is automated and > is using > server timestamp). If an asset related to the ticket has a > different > region (therefore different timezone) set, it stores the > Region and > corresponding Workday tag. However, in order to check if > the ticket was > raised within business hours, the timestamp value is being > checked by > adding 1 second (Application-Bus-Time-Add) and comparing to > timestamp + > 1 second.. This works assuming asset has same timezone as > server. But > for assets on different timezones, especially those more > than 8 hrs > away, it fails.. it's using server timestamp and > assumes calculation as > if time given is client time and does necessary > conversions. Any ideas? > > Any help would be appreciated. > > Remedy v6.3 > > Thanks! > Kaye > > > NOTICE > The information contained in this email is confidential. If > you are not the intended recipient, you must not disclose or > use the information in this email in any way. If you > received it in error, please tell us immediately by return > email and delete the document. We do not guarantee the > integrity of any e-mails or attached files and are not > responsible for any changes made to them by any other > person. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: > "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Number Validation
Hi you could look at the keyword $DIGIT$. You can define this in the pattern field on the Attributes tab of the field properties. if you need further help drop me a line shafqat --- On Mon, 4/27/09, nsachin wrote: > From: nsachin > Subject: Number Validation > To: arslist@ARSLIST.ORG > Date: Monday, April 27, 2009, 5:22 AM > Hello Listers, > > I have one character field.This field should contain > 'characters and then > followed by numbers'.For example the field should > contain the value of > 'PRQ1234'.I am extracting the string after PRQ in a > temporary field.So,the > temporary field will have value if 1234 in this case.But, > if this temporary > field contains a value other than numbers,then the user > should get a error > message. > > How should i check if this temporary field contains only > numbers after > alphabets? > > Please help me on this. > > :confused: > -- > View this message in context: > http://n2.nabble.com/Number-Validation-tp2721765p2721765.html > Sent from the ARS (Action Request System) mailing list > archive at Nabble.com. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: > "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
