Re: Ink & toner "cold callers"

[Ben Scott]

On Thu, Apr 29, 2010 at 2:53 PM, Jon Harris  wrote:
> Have you ever gotten or know of anyone that
> has gotten a penny from this national program?

  Someone I knew personally?  No.  It does require one do one's own
homework.  You have to request DNC status, record violations, and then
go to court.  It turns out most people just want to bitch and moan.

  People who I believed were telling the truth?  Yes.  The Junkbusters
site is defunct, unfortunately, or I'd cite references.

  There are cases where a telemarketer in violation proves to be hard
to trace.  There was an automotive warranty scam going around last
year I got calls from several times.  I looked into pursuing them, but
it turned out there were bigger things going on.  They were spoofing
caller ID, so they were hard to trace.  They were also violating
several other laws.  They had AG's in several states after them.  I
don't know what happened with it.

  (For the sake of correctness: "National program" isn't really
accurate.  It's a federal law which one can use to press charges in
the court of jurisdiction, i.e., state court of the violator.  It's
not like you submit a rebate request or something.)

-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

RE: Ink & toner "cold callers"

[John Aldrich]

Government Do Not Call registry does not apply to business phone numbers. L
I am going to have to start telling cold-callers to put me on their "do not
call under any circumstances" list. J

 

John-AldrichTile-Tools

 

From: Jon Harris [mailto:jk.har...@gmail.com] 
Sent: Thursday, April 29, 2010 2:54 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

 

Telemarkerters are required to use or are supposed to have confirmed that
the national DNC listings have been removed from their lists.  They also can
not use auto dialers any more.  That said you are correct Charities are
exempt from the DNC provisions.  Have you ever gotten or know of anyone that
has gotten a penny from this national program?

 

Jon

On Wed, Apr 28, 2010 at 11:35 PM, Ben Scott  wrote:

On Wed, Apr 28, 2010 at 4:30 PM, Jon Harris  wrote:
> THere is a national list maintained by the feds for what ever use it is.

 That's semi-independent of the do-not-call lists telemarketers are
required to maintain.  The national DNC registry is relatively new,
and has more exemptions.  Organizations have been required to maintain
their own DNC lists for decades, and *I think* only charities are
exempt.


>> You can collect penalties to the tune of something like $200 per
violation.
>

> I thought the price of a mistake was much higher but hey $200 per call ...

 Okay, you made me look it up.  :)  $500 per incident.

>... if I got it would be worth the time to get their number recorded and
reported to

> the feds.  I wonder who gets the money sure ain't us.

 $500 is the amount of money *you* can collect.

 See: United States Code, Title 47, Chapter 5, Subchapter II, Part I,
Section 227, clause (b)(3)(B).

http://www.law.cornell.edu/uscode/47/usc_sec_47_0227000-.html#b_3

 You can also sue for damages, in much larger amounts, but that's
harder.  You have to prove the damage, i.e, that you lost money.  For
the above, you just have to prove the violation.


-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

Re: Ink & toner "cold callers"

[Jon Harris]

Telemarkerters are required to use or are supposed to have confirmed that
the national DNC listings have been removed from their lists.  They also can
not use auto dialers any more.  That said you are correct Charities are
exempt from the DNC provisions.  Have you ever gotten or know of anyone that
has gotten a penny from this national program?

Jon

On Wed, Apr 28, 2010 at 11:35 PM, Ben Scott  wrote:

> On Wed, Apr 28, 2010 at 4:30 PM, Jon Harris  wrote:
> > THere is a national list maintained by the feds for what ever use it is.
>
>  That's semi-independent of the do-not-call lists telemarketers are
> required to maintain.  The national DNC registry is relatively new,
> and has more exemptions.  Organizations have been required to maintain
> their own DNC lists for decades, and *I think* only charities are
> exempt.
>
> >> You can collect penalties to the tune of something like $200 per
> violation.
> >
> > I thought the price of a mistake was much higher but hey $200 per call
> ...
>
>  Okay, you made me look it up.  :)  $500 per incident.
>
> >... if I got it would be worth the time to get their number recorded and
> reported to
> > the feds.  I wonder who gets the money sure ain't us.
>
>  $500 is the amount of money *you* can collect.
>
>  See: United States Code, Title 47, Chapter 5, Subchapter II, Part I,
> Section 227, clause (b)(3)(B).
>
> http://www.law.cornell.edu/uscode/47/usc_sec_47_0227000-.html#b_3
>
>  You can also sue for damages, in much larger amounts, but that's
> harder.  You have to prove the damage, i.e, that you lost money.  For
> the above, you just have to prove the violation.
>
> -- Ben
>
> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
> ~   ~
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

Re: Ink & toner "cold callers"

[Ben Scott]

On Wed, Apr 28, 2010 at 4:30 PM, Jon Harris  wrote:
> THere is a national list maintained by the feds for what ever use it is.

  That's semi-independent of the do-not-call lists telemarketers are
required to maintain.  The national DNC registry is relatively new,
and has more exemptions.  Organizations have been required to maintain
their own DNC lists for decades, and *I think* only charities are
exempt.

>> You can collect penalties to the tune of something like $200 per violation.
>
> I thought the price of a mistake was much higher but hey $200 per call ...

  Okay, you made me look it up.  :)  $500 per incident.

>... if I got it would be worth the time to get their number recorded and 
>reported to
> the feds.  I wonder who gets the money sure ain't us.

  $500 is the amount of money *you* can collect.

  See: United States Code, Title 47, Chapter 5, Subchapter II, Part I,
Section 227, clause (b)(3)(B).

http://www.law.cornell.edu/uscode/47/usc_sec_47_0227000-.html#b_3

  You can also sue for damages, in much larger amounts, but that's
harder.  You have to prove the damage, i.e, that you lost money.  For
the above, you just have to prove the violation.

-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

Re: Ink & toner "cold callers"

[Jon Harris]

THere is a national list maintained by the feds for what ever use it is.  I
thought the price of a mistake was much higher but hey $200 per call if I
got it would be worth the time to get their number recorded and reported to
the feds.  I wonder who gets the money sure ain't us.

Jon

On Tue, Apr 27, 2010 at 6:21 PM, Ben Scott  wrote:

> On Tue, Apr 27, 2010 at 1:52 PM, Mayo, Bill 
> wrote:
> > At least in the world of nuisance calls, "take me off your list" does no
> > good.  As I understand it, federal law requires telemarketers to maintain
> a
> > "do not call list" and you have to ask to be added to that.
>
>  Mr. Mayo is correct.  The magic words are "do-not-call list".
>
>  Even if they were obligated to take your number off some list, they
> buy/sell lists constantly.  You'd get right back on it.
>
>  But for residences, telemarketers are legally obligated to maintain
> a do-not-call list, put the number on it at your request, and maintain
> your listing for ten years.
>
>  Give them all your phone numbers, and get the name of the person,
> the name of the business, the correspondence address, and make note of
> the date and time.  You can collect penalties to the tune of something
> like $200 per violation.
>
>  The do-not-call regulations do not apply to businesses, but many
> telemarketers don't attempt to make the distinction, because making a
> mistake can be costly.
>
>  More information: http://www.fcc.gov/cgb/donotcall/
>
> -- Ben
>
> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
> ~   ~
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

Re: Ink & toner "cold callers"

[Ben Scott]

On Tue, Apr 27, 2010 at 1:52 PM, Mayo, Bill  wrote:
> At least in the world of nuisance calls, "take me off your list" does no
> good.  As I understand it, federal law requires telemarketers to maintain a
> "do not call list" and you have to ask to be added to that.

  Mr. Mayo is correct.  The magic words are "do-not-call list".

  Even if they were obligated to take your number off some list, they
buy/sell lists constantly.  You'd get right back on it.

  But for residences, telemarketers are legally obligated to maintain
a do-not-call list, put the number on it at your request, and maintain
your listing for ten years.

  Give them all your phone numbers, and get the name of the person,
the name of the business, the correspondence address, and make note of
the date and time.  You can collect penalties to the tune of something
like $200 per violation.

  The do-not-call regulations do not apply to businesses, but many
telemarketers don't attempt to make the distinction, because making a
mistake can be costly.

  More information: http://www.fcc.gov/cgb/donotcall/

-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

Re: Ink & toner "cold callers"

[James Kerr]

I send all cold transfers from reception to VM and the auto attendant screens 
all calls for me that dial my extension.
  - Original Message - 
  From: John Aldrich 
  To: NT System Admin Issues 
  Sent: Tuesday, April 27, 2010 1:05 PM
  Subject: Ink & toner "cold callers"


  I'm assuming most of you are like me and in charge of the "consumables" for 
your laser copiers/printers/fax machines. How do you have your people trained 
to deal with the cold-callers who try to get you to buy the toners? 

  Mostly, my users are trained to refer the call to me, but it's starting to 
get old with upwards of 3 or 4 calls per week and having to tell them "sorry, 
we're under a maintenance contract. Goodbye" and hang up. It's 45 seconds to a 
minute I'd rather spend reading this list, etc. J

  I thought about emailing my users and telling them that there are only 3 
people who order ink & toner and if the caller doesn't ask for one of us by 
name, they aren't our supplier, and that I'd prefer the caller never get passed 
along; but I'm afraid that if I do that, someone might go ahead and order toner 
from someone other than our normal suppliers. (I don't have a lot of faith in 
my "users" J)

   



   




 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

Re: Ink & toner "cold callers"

[Andrew S. Baker]

This happens ever so often...

Most times, a gentle "sorry, we're very happy with our supplier" solves that
problem.  For those who don't get it, I would put them on speaker phone and
continue with whatever I was doing until they got to the end of whatever
they insisted on saying, at which point I would say, "Sorry, not going to
happen."

The first approach takes about 15-30 seconds, and the second takes only 5
seconds more -- at the end of their ramblings.

I occasionally request info via email, at least for vendors of security or
networking equipment.  I've found a few good products this way.

-ASB: http://XeeSM.com/AndrewBaker


On Tue, Apr 27, 2010 at 1:05 PM, John Aldrich
wrote:

>  I’m assuming most of you are like me and in charge of the “consumables”
> for your laser copiers/printers/fax machines. How do you have your people
> trained to deal with the cold-callers who try to get you to buy the toners?
>
> Mostly, my users are trained to refer the call to me, but it’s starting to
> get old with upwards of 3 or 4 calls per week and having to tell them
> “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45
> seconds to a minute I’d rather spend reading this list, etc. J
>
> I thought about emailing my users and telling them that there are only 3
> people who order ink & toner and if the caller doesn’t ask for one of us by
> name, they aren’t our supplier, and that I’d prefer the caller never get
> passed along; but I’m afraid that if I do that, someone might go ahead and
> order toner from someone other than our normal suppliers. (I don’t have a
> lot of faith in my “users” J)
>
>
>
> [image: John-Aldrich][image: Tile-Tools]
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~<><>

Re: Ink & toner "cold callers"

[Richard Stovall]

Already on it.  Between that and Ooma's various privacy features we get
very, very few telemarketing calls anymore.

On Tue, Apr 27, 2010 at 3:29 PM, Jon Harris  wrote:

> Put the home phone on the national donotcall list.  I wish the feds would
> allow businesses to put their phone numbers on the list.
>
> Jon
>
> On Tue, Apr 27, 2010 at 1:19 PM, Richard Stovall wrote:
>
>> IF the call gets to me, I explain that I do not take unsolicited sales
>> calls for any reason, and ask to be removed from whatever list they used to
>> reach me.  Same at home.
>>
>> Just don't have the time or the desire to listen to anyone's sales spiel.
>>  For any product or service.
>>
>>
>> On Tue, Apr 27, 2010 at 1:13 PM,  wrote:
>>
>>> I forward the calls to our local "rejection hotline" (insert google
>>> search here). Unprofessional, I know, but so is cold calling IMHO.
>>>
>>> Sent from my BlackBerry® smartphone with Nextel Direct Connect
>>> --------------
>>> *From: *"John Aldrich" 
>>> *Date: *Tue, 27 Apr 2010 13:05:47 -0400
>>> *To: *NT System Admin Issues
>>> *Subject: *Ink & toner "cold callers"
>>>
>>>  I’m assuming most of you are like me and in charge of the “consumables”
>>> for your laser copiers/printers/fax machines. How do you have your people
>>> trained to deal with the cold-callers who try to get you to buy the toners?
>>>
>>> Mostly, my users are trained to refer the call to me, but it’s starting
>>> to get old with upwards of 3 or 4 calls per week and having to tell them
>>> “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45
>>> seconds to a minute I’d rather spend reading this list, etc. J
>>>
>>> I thought about emailing my users and telling them that there are only 3
>>> people who order ink & toner and if the caller doesn’t ask for one of us by
>>> name, they aren’t our supplier, and that I’d prefer the caller never get
>>> passed along; but I’m afraid that if I do that, someone might go ahead and
>>> order toner from someone other than our normal suppliers. (I don’t have a
>>> lot of faith in my “users” J)
>>>
>>>
>>>
>>> [image: John-Aldrich][image: Tile-Tools]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>>
>>
>>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

Re: Ink & toner "cold callers"

[viperborg]

Agreed. That would be great. 
Sent from my BlackBerry® smartphone with Nextel Direct Connect

-Original Message-
From: Jon Harris 
Date: Tue, 27 Apr 2010 15:29:46 
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

Put the home phone on the national donotcall list.  I wish the feds would
allow businesses to put their phone numbers on the list.

Jon

On Tue, Apr 27, 2010 at 1:19 PM, Richard Stovall  wrote:

> IF the call gets to me, I explain that I do not take unsolicited sales
> calls for any reason, and ask to be removed from whatever list they used to
> reach me.  Same at home.
>
> Just don't have the time or the desire to listen to anyone's sales spiel.
>  For any product or service.
>
>
> On Tue, Apr 27, 2010 at 1:13 PM,  wrote:
>
>> I forward the calls to our local "rejection hotline" (insert google search
>> here). Unprofessional, I know, but so is cold calling IMHO.
>>
>> Sent from my BlackBerry® smartphone with Nextel Direct Connect
>> --
>> *From: *"John Aldrich" 
>> *Date: *Tue, 27 Apr 2010 13:05:47 -0400
>> *To: *NT System Admin Issues
>> *Subject: *Ink & toner "cold callers"
>>
>>  I’m assuming most of you are like me and in charge of the “consumables”
>> for your laser copiers/printers/fax machines. How do you have your people
>> trained to deal with the cold-callers who try to get you to buy the toners?
>>
>> Mostly, my users are trained to refer the call to me, but it’s starting to
>> get old with upwards of 3 or 4 calls per week and having to tell them
>> “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45
>> seconds to a minute I’d rather spend reading this list, etc. J
>>
>> I thought about emailing my users and telling them that there are only 3
>> people who order ink & toner and if the caller doesn’t ask for one of us by
>> name, they aren’t our supplier, and that I’d prefer the caller never get
>> passed along; but I’m afraid that if I do that, someone might go ahead and
>> order toner from someone other than our normal suppliers. (I don’t have a
>> lot of faith in my “users” J)
>>
>>
>>
>> [image: John-Aldrich][image: Tile-Tools]
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~
<><>

Re: Ink & toner "cold callers"

[Jon Harris]

Put the home phone on the national donotcall list.  I wish the feds would
allow businesses to put their phone numbers on the list.

Jon

On Tue, Apr 27, 2010 at 1:19 PM, Richard Stovall  wrote:

> IF the call gets to me, I explain that I do not take unsolicited sales
> calls for any reason, and ask to be removed from whatever list they used to
> reach me.  Same at home.
>
> Just don't have the time or the desire to listen to anyone's sales spiel.
>  For any product or service.
>
>
> On Tue, Apr 27, 2010 at 1:13 PM,  wrote:
>
>> I forward the calls to our local "rejection hotline" (insert google search
>> here). Unprofessional, I know, but so is cold calling IMHO.
>>
>> Sent from my BlackBerry® smartphone with Nextel Direct Connect
>> --
>> *From: *"John Aldrich" 
>> *Date: *Tue, 27 Apr 2010 13:05:47 -0400
>> *To: *NT System Admin Issues
>> *Subject: *Ink & toner "cold callers"
>>
>>  I’m assuming most of you are like me and in charge of the “consumables”
>> for your laser copiers/printers/fax machines. How do you have your people
>> trained to deal with the cold-callers who try to get you to buy the toners?
>>
>> Mostly, my users are trained to refer the call to me, but it’s starting to
>> get old with upwards of 3 or 4 calls per week and having to tell them
>> “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45
>> seconds to a minute I’d rather spend reading this list, etc. J
>>
>> I thought about emailing my users and telling them that there are only 3
>> people who order ink & toner and if the caller doesn’t ask for one of us by
>> name, they aren’t our supplier, and that I’d prefer the caller never get
>> passed along; but I’m afraid that if I do that, someone might go ahead and
>> order toner from someone other than our normal suppliers. (I don’t have a
>> lot of faith in my “users” J)
>>
>>
>>
>> [image: John-Aldrich][image: Tile-Tools]
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

Re: Ink & toner "cold callers"

[Richard Stovall]

Extremely!

On Tue, Apr 27, 2010 at 3:23 PM, Crawford, Scott wrote:

>  Nice J
>
>
>
> *From:* Don Guyer [mailto:don.gu...@prufoxroach.com]
> *Sent:* Tuesday, April 27, 2010 2:20 PM
> *To:* NT System Admin Issues
> *Subject:* RE: Ink & toner "cold callers"
>
>
>
> Who? Who doesn’t want to buy the ribbons?!
>
>
>
>
>
> Don Guyer
>
> Systems Engineer - Information Services
>
> Prudential, Fox & Roach/Trident Group
>
> 431 W. Lancaster Avenue
>
> Devon, PA 19333
>
> Direct: (610) 993-3299
>
> Fax: (610) 650-5306
>
> don.gu...@prufoxroach.com
>
>
>
> *From:* Mayo, Bill [mailto:bem...@pittcountync.gov]
> *Sent:* Tuesday, April 27, 2010 3:04 PM
> *To:* NT System Admin Issues
> *Subject:* RE: Ink & toner "cold callers"
>
>
>
> That reminds me of an encounter I had.  WAY back at my first tech job (when
> dot matrix printers were still all the rage), I would get called 3 or 4
> times a week by folks wanting to sell us their ribbons.  Having been stupid
> enough to try a "free sample" from a vendor one time (and getting bitten), I
> began to just tell those folks "thanks, but no thanks".  As you mentioned
> they were often downright rude.  The most egregious being one fellow who
> kept repeating how it was going to save us money.  Finally flabbergasted by
> my refusal, he said (and I quote), "Oh, too stupid to save money, then" and
> hung up.  I am pretty sure the same person called again about a month later,
> too.
>
>
>
> Bill Mayo
>
>
>  --
>
> *From:* Ralph Smith [mailto:m...@gatewayindustries.org]
> *Sent:* Tuesday, April 27, 2010 2:58 PM
> *To:* NT System Admin Issues
> *Subject:* RE: Ink & toner "cold callers"
>
> I used to try to nicely explain to them that I wasn’t interested, but most
> of them are so rude this got old fast.
>
> I started just hanging up on them when they wouldn’t shut up, but sometimes
> they would actually have someone else call back and yell at me for being
> rude!
>
> Then, since we are a non-profit, I started immediately soliciting them for
> toner donations – that usually got them to hang up.  But this still takes
> too much time.
>
> Now I tell them (mostly truthfully), that we don’t buy toner because it’s
> included in our service contract - thanks anyway, and I hang up.
>
>
>
> I still get 1 to 3 calls a week.  Everyone at our agency knows that I am
> the only one who orders toner, so no worries there, at least.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From: *"John Aldrich" 
>
> *Date: *Tue, 27 Apr 2010 13:05:47 -0400
>
> *To: *NT System Admin Issues
>
> *Subject: *Ink & toner "cold callers"
>
>
>
> I’m assuming most of you are like me and in charge of the “consumables” for
> your laser copiers/printers/fax machines. How do you have your people
> trained to deal with the cold-callers who try to get you to buy the toners?
>
> Mostly, my users are trained to refer the call to me, but it’s starting to
> get old with upwards of 3 or 4 calls per week and having to tell them
> “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45
> seconds to a minute I’d rather spend reading this list, etc. J
>
> I thought about emailing my users and telling them that there are only 3
> people who order ink & toner and if the caller doesn’t ask for one of us by
> name, they aren’t our supplier, and that I’d prefer the caller never get
> passed along; but I’m afraid that if I do that, someone might go ahead and
> order toner from someone other than our normal suppliers. (I don’t have a
> lot of faith in my “users” J)
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> * *
>
> *Confidentiality Notice:*
>
> 
>
> *This communication, including any attachments, may contain confidential
> information and is intended only for the individual or entity to whom it is
> addressed. Any review, dissemination, or copying of this communication by
> anyone other than the intended recipient is strictly prohibited. If you are
> not the intended recipient, please contact the sender by reply email, delete
> and destroy all copies of the original message.*
>
>
>
>
>
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>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

Re: Ink & toner "cold callers"

[Andrew S. Baker]

You brute, you...  :)

-ASB: http://XeeSM.com/AndrewBaker


On Tue, Apr 27, 2010 at 1:51 PM, Steven M. Caesare wrote:

> Excellent!
>
>
>
> Other fun tactics:
>
>
>
> -  “Hold on, we are looking for a new vendor and would love to
> evaluate your products, please hold on while I transfer you to our
> purchasing specialist.” – Then proceed to transfer the call to the
> unsuspecting accountant lady with an accent so thick you can’t make out
> anything she says over the phone, and has no idea what a toner cartridge
> even is…
>
>
>
> -  “Oooh, I’m so glad you called… we have about 18,000 devices
> across all of our global office we need to procure a new vendor to supply
> (pause to allow the sound of dollar signs rattling in their eyesockets to
> come across the line).  We have standardized on the  name here> line of printers, what are your prices for them in lots of 5,000
> or more?” – Agree to allow them to get back to you when they can’t
> immediately find the correct cartridge in their system.
>
>
>
> -  “Absolutely… we just had to drop our last vendor because they
> didn’t comply with MIL-SPEC #8675309 as per the new gov’t regs. I assume you
> do?”
>
>
>
>
>
> -sc
>
>
>
> *From:* Jeff Frantz [mailto:jfra...@itstechnologies.com]
> *Sent:* Tuesday, April 27, 2010 1:33 PM
>
> *To:* NT System Admin Issues
> *Subject:* RE: Ink & toner "cold callers"
>
>
>
> I tell them we’re a paper-free environment my nutty tree-hugging boss
> insists everything gets scanned and no paper is allowed.  I explain we have
> no printers, copiers or anything that generates a piece of paper.  All we
> have are scanners and shredders.  The reactions you get are hilarious!
>
>
>
> -Jeff
>
>
> ----------
>
> *From:* John Aldrich [mailto:jaldr...@blueridgecarpet.com]
> *Sent:* Tuesday, April 27, 2010 1:06 PM
>
> *To:* NT System Admin Issues
> *Subject:* Ink & toner "cold callers"
>
>
>
> I’m assuming most of you are like me and in charge of the “consumables” for
> your laser copiers/printers/fax machines. How do you have your people
> trained to deal with the cold-callers who try to get you to buy the toners?
>
> Mostly, my users are trained to refer the call to me, but it’s starting to
> get old with upwards of 3 or 4 calls per week and having to tell them
> “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45
> seconds to a minute I’d rather spend reading this list, etc. J
>
> I thought about emailing my users and telling them that there are only 3
> people who order ink & toner and if the caller doesn’t ask for one of us by
> name, they aren’t our supplier, and that I’d prefer the caller never get
> passed along; but I’m afraid that if I do that, someone might go ahead and
> order toner from someone other than our normal suppliers. (I don’t have a
> lot of faith in my “users” J)
>
>
>
> [image: John-Aldrich][image: Tile-Tools]
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

Re: Ink & toner "cold callers"

[Roger Wright]

Big grin!


Die dulci fruere!

Roger Wright
___




On Tue, Apr 27, 2010 at 3:19 PM, Don Guyer  wrote:
> Who? Who doesn’t want to buy the ribbons?!
>
>
>
>
>
> Don Guyer
>
> Systems Engineer - Information Services
>
> Prudential, Fox & Roach/Trident Group
>
> 431 W. Lancaster Avenue
>
> Devon, PA 19333
>
> Direct: (610) 993-3299
>
> Fax: (610) 650-5306
>
> don.gu...@prufoxroach.com
>
>
>
> From: Mayo, Bill [mailto:bem...@pittcountync.gov]
>
> Sent: Tuesday, April 27, 2010 3:04 PM
> To: NT System Admin Issues
> Subject: RE: Ink & toner "cold callers"
>
>
>
> That reminds me of an encounter I had.  WAY back at my first tech job (when
> dot matrix printers were still all the rage), I would get called 3 or 4
> times a week by folks wanting to sell us their ribbons.  Having been stupid
> enough to try a "free sample" from a vendor one time (and getting bitten), I
> began to just tell those folks "thanks, but no thanks".  As you mentioned
> they were often downright rude.  The most egregious being one fellow who
> kept repeating how it was going to save us money.  Finally flabbergasted by
> my refusal, he said (and I quote), "Oh, too stupid to save money, then" and
> hung up.  I am pretty sure the same person called again about a month later,
> too.
>
>
>
> Bill Mayo
>
>
>
> ____
>
> From: Ralph Smith [mailto:m...@gatewayindustries.org]
> Sent: Tuesday, April 27, 2010 2:58 PM
> To: NT System Admin Issues
> Subject: RE: Ink & toner "cold callers"
>
> I used to try to nicely explain to them that I wasn’t interested, but most
> of them are so rude this got old fast.
>
> I started just hanging up on them when they wouldn’t shut up, but sometimes
> they would actually have someone else call back and yell at me for being
> rude!
>
> Then, since we are a non-profit, I started immediately soliciting them for
> toner donations – that usually got them to hang up.  But this still takes
> too much time.
>
> Now I tell them (mostly truthfully), that we don’t buy toner because it’s
> included in our service contract - thanks anyway, and I hang up.
>
>
>
> I still get 1 to 3 calls a week.  Everyone at our agency knows that I am the
> only one who orders toner, so no worries there, at least.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> From: "John Aldrich" 
>
> Date: Tue, 27 Apr 2010 13:05:47 -0400
>
> To: NT System Admin Issues
>
> Subject: Ink & toner "cold callers"
>
>
>
> I’m assuming most of you are like me and in charge of the “consumables” for
> your laser copiers/printers/fax machines. How do you have your people
> trained to deal with the cold-callers who try to get you to buy the toners?
>
> Mostly, my users are trained to refer the call to me, but it’s starting to
> get old with upwards of 3 or 4 calls per week and having to tell them
> “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45
> seconds to a minute I’d rather spend reading this list, etc. J
>
> I thought about emailing my users and telling them that there are only 3
> people who order ink & toner and if the caller doesn’t ask for one of us by
> name, they aren’t our supplier, and that I’d prefer the caller never get
> passed along; but I’m afraid that if I do that, someone might go ahead and
> order toner from someone other than our normal suppliers. (I don’t have a
> lot of faith in my “users” J)
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Confidentiality Notice:
>
> **
>
> This communication, including any attachments, may contain confidential
> information and is intended only for the individual or entity to whom it is
> addressed. Any review, dissemination, or copying of this communication by
> anyone other than the intended recipient is strictly prohibited. If you are
> not the intended recipient, please contact the sender by reply email, delete
> and destroy all copies of the original message.
>
>
>
>
>
>
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Ink & toner "cold callers"

[Crawford, Scott]

Nice J

 

From: Don Guyer [mailto:don.gu...@prufoxroach.com] 
Sent: Tuesday, April 27, 2010 2:20 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

Who? Who doesn't want to buy the ribbons?!

 

 

Don Guyer

Systems Engineer - Information Services

Prudential, Fox & Roach/Trident Group

431 W. Lancaster Avenue

Devon, PA 19333

Direct: (610) 993-3299

Fax: (610) 650-5306

don.gu...@prufoxroach.com

 

From: Mayo, Bill [mailto:bem...@pittcountync.gov] 
Sent: Tuesday, April 27, 2010 3:04 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

That reminds me of an encounter I had.  WAY back at my first tech job
(when dot matrix printers were still all the rage), I would get called 3
or 4 times a week by folks wanting to sell us their ribbons.  Having
been stupid enough to try a "free sample" from a vendor one time (and
getting bitten), I began to just tell those folks "thanks, but no
thanks".  As you mentioned they were often downright rude.  The most
egregious being one fellow who kept repeating how it was going to save
us money.  Finally flabbergasted by my refusal, he said (and I quote),
"Oh, too stupid to save money, then" and hung up.  I am pretty sure the
same person called again about a month later, too.

 

Bill Mayo

 



From: Ralph Smith [mailto:m...@gatewayindustries.org] 
Sent: Tuesday, April 27, 2010 2:58 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

I used to try to nicely explain to them that I wasn't interested, but
most of them are so rude this got old fast.  

I started just hanging up on them when they wouldn't shut up, but
sometimes they would actually have someone else call back and yell at me
for being rude!

Then, since we are a non-profit, I started immediately soliciting them
for toner donations - that usually got them to hang up.  But this still
takes too much time.

Now I tell them (mostly truthfully), that we don't buy toner because
it's included in our service contract - thanks anyway, and I hang up.

 

I still get 1 to 3 calls a week.  Everyone at our agency knows that I am
the only one who orders toner, so no worries there, at least.

 

 

 

 

 

 

 

From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables"
for your laser copiers/printers/fax machines. How do you have your
people trained to deal with the cold-callers who try to get you to buy
the toners? 

Mostly, my users are trained to refer the call to me, but it's starting
to get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's
45 seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us
by name, they aren't our supplier, and that I'd prefer the caller never
get passed along; but I'm afraid that if I do that, someone might go
ahead and order toner from someone other than our normal suppliers. (I
don't have a lot of faith in my "users" J)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Confidentiality Notice:

**

This communication, including any attachments, may contain confidential
information and is intended only for the individual or entity to whom it
is addressed. Any review, dissemination, or copying of this
communication by anyone other than the intended recipient is strictly
prohibited. If you are not the intended recipient, please contact the
sender by reply email, delete and destroy all copies of the original
message.

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Ink & toner "cold callers"

[Don Guyer]

Who? Who doesn't want to buy the ribbons?!

 

 

Don Guyer

Systems Engineer - Information Services

Prudential, Fox & Roach/Trident Group

431 W. Lancaster Avenue

Devon, PA 19333

Direct: (610) 993-3299

Fax: (610) 650-5306

don.gu...@prufoxroach.com <mailto:don.gu...@prufoxroach.com> 

 

From: Mayo, Bill [mailto:bem...@pittcountync.gov] 
Sent: Tuesday, April 27, 2010 3:04 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

That reminds me of an encounter I had.  WAY back at my first tech job
(when dot matrix printers were still all the rage), I would get called 3
or 4 times a week by folks wanting to sell us their ribbons.  Having
been stupid enough to try a "free sample" from a vendor one time (and
getting bitten), I began to just tell those folks "thanks, but no
thanks".  As you mentioned they were often downright rude.  The most
egregious being one fellow who kept repeating how it was going to save
us money.  Finally flabbergasted by my refusal, he said (and I quote),
"Oh, too stupid to save money, then" and hung up.  I am pretty sure the
same person called again about a month later, too.

 

Bill Mayo

 



From: Ralph Smith [mailto:m...@gatewayindustries.org] 
Sent: Tuesday, April 27, 2010 2:58 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

I used to try to nicely explain to them that I wasn't interested, but
most of them are so rude this got old fast.  

I started just hanging up on them when they wouldn't shut up, but
sometimes they would actually have someone else call back and yell at me
for being rude!

Then, since we are a non-profit, I started immediately soliciting them
for toner donations - that usually got them to hang up.  But this still
takes too much time.

Now I tell them (mostly truthfully), that we don't buy toner because
it's included in our service contract - thanks anyway, and I hang up.

 

I still get 1 to 3 calls a week.  Everyone at our agency knows that I am
the only one who orders toner, so no worries there, at least.

 

 

 

 

 

 

 

From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables"
for your laser copiers/printers/fax machines. How do you have your
people trained to deal with the cold-callers who try to get you to buy
the toners? 

Mostly, my users are trained to refer the call to me, but it's starting
to get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's
45 seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us
by name, they aren't our supplier, and that I'd prefer the caller never
get passed along; but I'm afraid that if I do that, someone might go
ahead and order toner from someone other than our normal suppliers. (I
don't have a lot of faith in my "users" J)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Confidentiality Notice:

**

This communication, including any attachments, may contain confidential
information and is intended only for the individual or entity to whom it
is addressed. Any review, dissemination, or copying of this
communication by anyone other than the intended recipient is strictly
prohibited. If you are not the intended recipient, please contact the
sender by reply email, delete and destroy all copies of the original
message.

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Ink & toner "cold callers"

[John Aldrich]

Well, I just sent out an email to all our office staff asking them to tell
anyone who calls for ink/toner that we're under contract and if someone
refuses to take no for an answer to transfer them to my voicemail. I
followed that up with an email explaining *just* how to transfer directly to
voicemail, bypassing the direct extension. J

 

John-AldrichTile-Tools

 

From: Mayo, Bill [mailto:bem...@pittcountync.gov] 
Sent: Tuesday, April 27, 2010 3:04 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

That reminds me of an encounter I had.  WAY back at my first tech job (when
dot matrix printers were still all the rage), I would get called 3 or 4
times a week by folks wanting to sell us their ribbons.  Having been stupid
enough to try a "free sample" from a vendor one time (and getting bitten), I
began to just tell those folks "thanks, but no thanks".  As you mentioned
they were often downright rude.  The most egregious being one fellow who
kept repeating how it was going to save us money.  Finally flabbergasted by
my refusal, he said (and I quote), "Oh, too stupid to save money, then" and
hung up.  I am pretty sure the same person called again about a month later,
too.

 

Bill Mayo

 

  _  

From: Ralph Smith [mailto:m...@gatewayindustries.org] 
Sent: Tuesday, April 27, 2010 2:58 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

I used to try to nicely explain to them that I wasn't interested, but most
of them are so rude this got old fast.  

I started just hanging up on them when they wouldn't shut up, but sometimes
they would actually have someone else call back and yell at me for being
rude!

Then, since we are a non-profit, I started immediately soliciting them for
toner donations - that usually got them to hang up.  But this still takes
too much time.

Now I tell them (mostly truthfully), that we don't buy toner because it's
included in our service contract - thanks anyway, and I hang up.

 

I still get 1 to 3 calls a week.  Everyone at our agency knows that I am the
only one who orders toner, so no worries there, at least.

 

 

 

 

 

 

 

From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables" for
your laser copiers/printers/fax machines. How do you have your people
trained to deal with the cold-callers who try to get you to buy the toners? 

Mostly, my users are trained to refer the call to me, but it's starting to
get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45
seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us by
name, they aren't our supplier, and that I'd prefer the caller never get
passed along; but I'm afraid that if I do that, someone might go ahead and
order toner from someone other than our normal suppliers. (I don't have a
lot of faith in my "users" J)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Confidentiality Notice:

**

This communication, including any attachments, may contain confidential
information and is intended only for the individual or entity to whom it is
addressed. Any review, dissemination, or copying of this communication by
anyone other than the intended recipient is strictly prohibited. If you are
not the intended recipient, please contact the sender by reply email, delete
and destroy all copies of the original message.

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

RE: Ink & toner "cold callers"

[Mayo, Bill]

That reminds me of an encounter I had.  WAY back at my first tech job
(when dot matrix printers were still all the rage), I would get called 3
or 4 times a week by folks wanting to sell us their ribbons.  Having
been stupid enough to try a "free sample" from a vendor one time (and
getting bitten), I began to just tell those folks "thanks, but no
thanks".  As you mentioned they were often downright rude.  The most
egregious being one fellow who kept repeating how it was going to save
us money.  Finally flabbergasted by my refusal, he said (and I quote),
"Oh, too stupid to save money, then" and hung up.  I am pretty sure the
same person called again about a month later, too.
 
Bill Mayo



From: Ralph Smith [mailto:m...@gatewayindustries.org] 
Sent: Tuesday, April 27, 2010 2:58 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"



I used to try to nicely explain to them that I wasn't interested, but
most of them are so rude this got old fast.  

I started just hanging up on them when they wouldn't shut up, but
sometimes they would actually have someone else call back and yell at me
for being rude!

Then, since we are a non-profit, I started immediately soliciting them
for toner donations - that usually got them to hang up.  But this still
takes too much time.

Now I tell them (mostly truthfully), that we don't buy toner because
it's included in our service contract - thanks anyway, and I hang up.

 

I still get 1 to 3 calls a week.  Everyone at our agency knows that I am
the only one who orders toner, so no worries there, at least.

 

 

 

 

 

 

 

From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables"
for your laser copiers/printers/fax machines. How do you have your
people trained to deal with the cold-callers who try to get you to buy
the toners? 

Mostly, my users are trained to refer the call to me, but it's starting
to get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's
45 seconds to a minute I'd rather spend reading this list, etc. :-)

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us
by name, they aren't our supplier, and that I'd prefer the caller never
get passed along; but I'm afraid that if I do that, someone might go
ahead and order toner from someone other than our normal suppliers. (I
don't have a lot of faith in my "users" :-))

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Confidentiality Notice:

**

This communication, including any attachments, may contain confidential
information and is intended only for the individual or entity to whom it
is addressed. Any review, dissemination, or copying of this
communication by anyone other than the intended recipient is strictly
prohibited. If you are not the intended recipient, please contact the
sender by reply email, delete and destroy all copies of the original
message.


 

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Ink & toner "cold callers"

[Ralph Smith]

I used to try to nicely explain to them that I wasn't interested, but
most of them are so rude this got old fast.  

I started just hanging up on them when they wouldn't shut up, but
sometimes they would actually have someone else call back and yell at me
for being rude!

Then, since we are a non-profit, I started immediately soliciting them
for toner donations - that usually got them to hang up.  But this still
takes too much time.

Now I tell them (mostly truthfully), that we don't buy toner because
it's included in our service contract - thanks anyway, and I hang up.

 

I still get 1 to 3 calls a week.  Everyone at our agency knows that I am
the only one who orders toner, so no worries there, at least.

 

 

 

 

 

 

 

From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables"
for your laser copiers/printers/fax machines. How do you have your
people trained to deal with the cold-callers who try to get you to buy
the toners? 

Mostly, my users are trained to refer the call to me, but it's starting
to get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's
45 seconds to a minute I'd rather spend reading this list, etc. :-)

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us
by name, they aren't our supplier, and that I'd prefer the caller never
get passed along; but I'm afraid that if I do that, someone might go
ahead and order toner from someone other than our normal suppliers. (I
don't have a lot of faith in my "users" :-))

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

Confidentiality Notice: 

--



This communication, including any attachments, may contain confidential 
information and is intended only for the individual or entity to whom it is 
addressed. Any review, dissemination, or copying of this communication by 
anyone other than the intended recipient is strictly prohibited. If you are not 
the intended recipient, please contact the sender by reply email, delete and 
destroy all copies of the original message.

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

Re: Ink & toner "cold callers"

[Roger Wright]

My manager at a previous employer would tire of the calls and started asking
the callers to "tell me more" about whatever the product was while he
ignored it all.  Then he'd say "Hey, I think I need that.  Let me get my
credit card...", set the phone on the desk, grab a magazine and head to the
rest room.  After about 10 minutes we'd hear "hello...  hello?" and then a
click as the caller hung up.  Used to crack us up!


Die dulci fruere!

Roger Wright
___



On Tue, Apr 27, 2010 at 2:39 PM, Jacob  wrote:

>  If you have time.. pretend you are interested. Even have them come out
> and visit you… drag it on and on. Then when they think they are close to
> signing a deal with you, tell them you are no longer interested.
>
>
>
> Almost all the vendors I have a relationship with have my cell. They will
> call me on my cell.
>
>
>
> *From:* John Aldrich [mailto:jaldr...@blueridgecarpet.com]
> *Sent:* Tuesday, April 27, 2010 10:40 AM
>
> *To:* NT System Admin Issues
> *Subject:* RE: Ink & toner "cold callers"
>
>
>
> Ahh… I’m getting some good ideas here… J Thanks, all… keep the info
> coming! J
>
>
>
> [image: John-Aldrich][image: Tile-Tools]
>
>
>
> *From:* Terry Dickson [mailto:te...@treasurer.state.ks.us]
> *Sent:* Tuesday, April 27, 2010 1:39 PM
>
> *To:* NT System Admin Issues
> *Subject:* RE: Ink & toner "cold callers"
>
>
>
> We trained our callers to just reject the callers, and not even forward
> them on.  We do have a contract we have to purchase from and they do not
> call like this so that works for us.
>
>
>
> *From:* John Aldrich [mailto:jaldr...@blueridgecarpet.com]
> *Sent:* Tuesday, April 27, 2010 12:26 PM
>
> *To:* NT System Admin Issues
> *Subject:* RE: Ink & toner "cold callers"
>
>
>
> Yeah…but do you have your users trained to reject these calls outright **
> before** they get to you or do you just accept ‘em and tell ‘em “no
> thanks.”
>
>
>
> [image: John-Aldrich][image: Tile-Tools]
>
>
>
> *From:* viperb...@gmail.com [mailto:viperb...@gmail.com]
> *Sent:* Tuesday, April 27, 2010 1:13 PM
>
> *To:* NT System Admin Issues
> *Subject:* Re: Ink & toner "cold callers"
>
>
>
> I forward the calls to our local "rejection hotline" (insert google search
> here). Unprofessional, I know, but so is cold calling IMHO.
>
> Sent from my BlackBerry® smartphone with Nextel Direct Connect
>  --
>
> *From: *"John Aldrich" 
>
> *Date: *Tue, 27 Apr 2010 13:05:47 -0400
>
> *To: *NT System Admin Issues
>
> *Subject: *Ink & toner "cold callers"
>
>
>
> I’m assuming most of you are like me and in charge of the “consumables” for
> your laser copiers/printers/fax machines. How do you have your people
> trained to deal with the cold-callers who try to get you to buy the toners?
>
> Mostly, my users are trained to refer the call to me, but it’s starting to
> get old with upwards of 3 or 4 calls per week and having to tell them
> “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45
> seconds to a minute I’d rather spend reading this list, etc. J
>
> I thought about emailing my users and telling them that there are only 3
> people who order ink & toner and if the caller doesn’t ask for one of us by
> name, they aren’t our supplier, and that I’d prefer the caller never get
> passed along; but I’m afraid that if I do that, someone might go ahead and
> order toner from someone other than our normal suppliers. (I don’t have a
> lot of faith in my “users” J)
>
>
>
> [image: John-Aldrich][image: Tile-Tools]
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

RE: Ink & toner "cold callers"

[Jim Holmgren]

Our receptionist knew to transfer any calls for us into the group voicemail box 
where they could be flushed at our convenience.  
 
 
However before we completed his training, the best one I ever heard was a 
former co-worker of mine. (His name is South).
 
Caller: "yeah, hi - I'm calling about the toner for your copier"
 
South (knowing this is a cold caller and they are fishing for info):  "Oh..OK, 
which copier the BIG one or the small one?"
 
Caller:  "Oh, the big one sir - could you please just confirm the make and 
model for our records?"  (so that they can later claim you authorized them 
verbally to send their craptacular toner)
 
South:  "Sure, one moment"   "HEY...IT'S GONE!?!?  WHAT DID YOU GUYS DO WITH OUR COPIER?!?!  
WHAT'S GOING ON HERE?!?!?"
 
Caller hangs up.
 
-Jim
 
 
 


From: Jacob [mailto:ja...@excaliburfilms.com]
Sent: Tue 4/27/2010 2:39 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"



If you have time.. pretend you are interested. Even have them come out and 
visit you... drag it on and on. Then when they think they are close to signing 
a deal with you, tell them you are no longer interested.

 

Almost all the vendors I have a relationship with have my cell. They will call 
me on my cell.

 

From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Tuesday, April 27, 2010 10:40 AM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

Ahh... I'm getting some good ideas here... J Thanks, all... keep the info 
coming! J

 

  

 

From: Terry Dickson [mailto:te...@treasurer.state.ks.us] 
Sent: Tuesday, April 27, 2010 1:39 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

We trained our callers to just reject the callers, and not even forward them 
on.  We do have a contract we have to purchase from and they do not call like 
this so that works for us.

 

From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Tuesday, April 27, 2010 12:26 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

Yeah...but do you have your users trained to reject these calls outright 
*before* they get to you or do you just accept 'em and tell 'em "no thanks."

 



 

From: viperb...@gmail.com [mailto:viperb...@gmail.com] 
Sent: Tuesday, April 27, 2010 1:13 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

 

I forward the calls to our local "rejection hotline" (insert google search 
here). Unprofessional, I know, but so is cold calling IMHO. 

Sent from my BlackBerry® smartphone with Nextel Direct Connect



From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables" for 
your laser copiers/printers/fax machines. How do you have your people trained 
to deal with the cold-callers who try to get you to buy the toners? 

Mostly, my users are trained to refer the call to me, but it's starting to get 
old with upwards of 3 or 4 calls per week and having to tell them "sorry, we're 
under a maintenance contract. Goodbye" and hang up. It's 45 seconds to a minute 
I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3 people 
who order ink & toner and if the caller doesn't ask for one of us by name, they 
aren't our supplier, and that I'd prefer the caller never get passed along; but 
I'm afraid that if I do that, someone might go ahead and order toner from 
someone other than our normal suppliers. (I don't have a lot of faith in my 
"users" J)

 



 

 

 

 

 

 

 

 

 

 

 

 

 



CONFIDENTIALITY NOTICE: This email, including attachments, is for the sole use 
of the intended recipient(s) and may contain confidential and/or protected 
health information. Under the Federal Law (HIPAA), the intended recipient is 
obligated to keep this information secure and confidential. Any disclosure to 
third parties without authorization from the member of as permitted by law is 
prohibited and punishable under Federal Law. If you are not the intended 
recipient, please contact the sender by reply e-mail and destroy all copies of 
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destinatario tiene la obligación de mantener esta información segura y 
confidencial. Cualquier divulgación a terceros sin la autorización de los 
miembros de lo permitido por 

RE: Ink & toner "cold callers"

[Jacob]

If you have time.. pretend you are interested. Even have them come out and
visit you. drag it on and on. Then when they think they are close to signing
a deal with you, tell them you are no longer interested.

 

Almost all the vendors I have a relationship with have my cell. They will
call me on my cell.

 

From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Tuesday, April 27, 2010 10:40 AM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

Ahh. I'm getting some good ideas here. J Thanks, all. keep the info coming!
J

 

John-AldrichTile-Tools

 

From: Terry Dickson [mailto:te...@treasurer.state.ks.us] 
Sent: Tuesday, April 27, 2010 1:39 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

We trained our callers to just reject the callers, and not even forward them
on.  We do have a contract we have to purchase from and they do not call
like this so that works for us.

 

From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Tuesday, April 27, 2010 12:26 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

Yeah.but do you have your users trained to reject these calls outright
*before* they get to you or do you just accept 'em and tell 'em "no thanks."

 

John-AldrichTile-Tools

 

From: viperb...@gmail.com [mailto:viperb...@gmail.com] 
Sent: Tuesday, April 27, 2010 1:13 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

 

I forward the calls to our local "rejection hotline" (insert google search
here). Unprofessional, I know, but so is cold calling IMHO. 

Sent from my BlackBerryR smartphone with Nextel Direct Connect

  _  

From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables" for
your laser copiers/printers/fax machines. How do you have your people
trained to deal with the cold-callers who try to get you to buy the toners? 

Mostly, my users are trained to refer the call to me, but it's starting to
get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45
seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us by
name, they aren't our supplier, and that I'd prefer the caller never get
passed along; but I'm afraid that if I do that, someone might go ahead and
order toner from someone other than our normal suppliers. (I don't have a
lot of faith in my "users" J)

 

John-AldrichTile-Tools

 

 

 

 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

RE: Ink & toner "cold callers"

[Murray Freeman]

We're a small organization, and I purchase all toner & ink. It's really
no big deal here as I don't get many cold calls from toner venders, but
I usually do take the time to explain that we're very happy with our
current vendor and no intention of changing at this time. While we're on
the subject of cold calls, I do have a technique for getting rid of cold
callers. I admit that I used to be a salesman and I understand that they
need to make a lot of calls to get a sale. I suggest that they might
want to not waste their time on me but move on and make some other
calls. That seems to cut off the really agressive types, and placates
the less agressive types. It never takes more than a minute or so,
probably less time than reading and responding to a listserv, if you
catch my drift. As to calls that wind up in my voicemail, I listen for
about 5 seconds and decide to just erase if I'm not interested, which is
most of the time.
 

Murray

 



From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Tuesday, April 27, 2010 12:06 PM
To: NT System Admin Issues
Subject: Ink & toner "cold callers"



I'm assuming most of you are like me and in charge of the "consumables"
for your laser copiers/printers/fax machines. How do you have your
people trained to deal with the cold-callers who try to get you to buy
the toners? 

Mostly, my users are trained to refer the call to me, but it's starting
to get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's
45 seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us
by name, they aren't our supplier, and that I'd prefer the caller never
get passed along; but I'm afraid that if I do that, someone might go
ahead and order toner from someone other than our normal suppliers. (I
don't have a lot of faith in my "users" J)

 

  

 

 

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

RE: Ink & toner "cold callers"

[Mayo, Bill]

At least in the world of nuisance calls, "take me off your list" does no
good.  As I understand it, federal law requires telemarketers to
maintain a "do not call list" and you have to ask to be added to that.
I am pretty certain this is not relevant to businesses or these types of
situations as far as legality goes, but I do know from a former employer
(mail order catalog) that folks rent other people's lists, and you may
not actually be on "their" list.  Therefore, they have no way to remove
you.  Again, probably not totally relevant to the discussion, but
chipping in anyway.

Bill Mayo



From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Tuesday, April 27, 2010 1:26 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"



Hmm... never thought about the "take me off your list" idea... will have
to use that next time.

 

 

From: Richard Stovall [mailto:rich...@gmail.com] 
Sent: Tuesday, April 27, 2010 1:20 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

 

IF the call gets to me, I explain that I do not take unsolicited sales
calls for any reason, and ask to be removed from whatever list they used
to reach me.  Same at home.

 

Just don't have the time or the desire to listen to anyone's sales
spiel.  For any product or service.

On Tue, Apr 27, 2010 at 1:13 PM,  wrote:

I forward the calls to our local "rejection hotline" (insert google
search here). Unprofessional, I know, but so is cold calling IMHO. 

Sent from my BlackBerry(r) smartphone with Nextel Direct Connect



From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables"
for your laser copiers/printers/fax machines. How do you have your
people trained to deal with the cold-callers who try to get you to buy
the toners? 

Mostly, my users are trained to refer the call to me, but it's starting
to get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's
45 seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us
by name, they aren't our supplier, and that I'd prefer the caller never
get passed along; but I'm afraid that if I do that, someone might go
ahead and order toner from someone other than our normal suppliers. (I
don't have a lot of faith in my "users" J)

 

 

 

 

 

 

 

 

 

 

 

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Ink & toner "cold callers"

[Steven M. Caesare]

Excellent!

 

Other fun tactics:

 

-  "Hold on, we are looking for a new vendor and would love to
evaluate your products, please hold on while I transfer you to our
purchasing specialist." - Then proceed to transfer the call to the
unsuspecting accountant lady with an accent so thick you can't make out
anything she says over the phone, and has no idea what a toner cartridge
even is...

 

-  "Oooh, I'm so glad you called... we have about 18,000 devices
across all of our global office we need to procure a new vendor to
supply (pause to allow the sound of dollar signs rattling in their
eyesockets to come across the line).  We have standardized on the
 line of printers, what are your
prices for them in lots of 5,000 or more?" - Agree to allow them to get
back to you when they can't immediately find the correct cartridge in
their system.

 

-  "Absolutely... we just had to drop our last vendor because
they didn't comply with MIL-SPEC #8675309 as per the new gov't regs. I
assume you do?"

 

 

-sc

 

From: Jeff Frantz [mailto:jfra...@itstechnologies.com] 
Sent: Tuesday, April 27, 2010 1:33 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

I tell them we're a paper-free environment my nutty tree-hugging boss
insists everything gets scanned and no paper is allowed.  I explain we
have no printers, copiers or anything that generates a piece of paper.
All we have are scanners and shredders.  The reactions you get are
hilarious!

 

-Jeff

 



From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Tuesday, April 27, 2010 1:06 PM
To: NT System Admin Issues
Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables"
for your laser copiers/printers/fax machines. How do you have your
people trained to deal with the cold-callers who try to get you to buy
the toners? 

Mostly, my users are trained to refer the call to me, but it's starting
to get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's
45 seconds to a minute I'd rather spend reading this list, etc. :-)

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us
by name, they aren't our supplier, and that I'd prefer the caller never
get passed along; but I'm afraid that if I do that, someone might go
ahead and order toner from someone other than our normal suppliers. (I
don't have a lot of faith in my "users" :-))

 

  

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

RE: Ink & toner "cold callers"

[John Aldrich]

Ahh. I'm getting some good ideas here. J Thanks, all. keep the info coming!
J

 

John-AldrichTile-Tools

 

From: Terry Dickson [mailto:te...@treasurer.state.ks.us] 
Sent: Tuesday, April 27, 2010 1:39 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

We trained our callers to just reject the callers, and not even forward them
on.  We do have a contract we have to purchase from and they do not call
like this so that works for us.

 

From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Tuesday, April 27, 2010 12:26 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

 

Yeah.but do you have your users trained to reject these calls outright
*before* they get to you or do you just accept 'em and tell 'em "no thanks."

 

John-AldrichTile-Tools

 

From: viperb...@gmail.com [mailto:viperb...@gmail.com] 
Sent: Tuesday, April 27, 2010 1:13 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

 

I forward the calls to our local "rejection hotline" (insert google search
here). Unprofessional, I know, but so is cold calling IMHO. 

Sent from my BlackBerryR smartphone with Nextel Direct Connect

  _  

From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables" for
your laser copiers/printers/fax machines. How do you have your people
trained to deal with the cold-callers who try to get you to buy the toners? 

Mostly, my users are trained to refer the call to me, but it's starting to
get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45
seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us by
name, they aren't our supplier, and that I'd prefer the caller never get
passed along; but I'm afraid that if I do that, someone might go ahead and
order toner from someone other than our normal suppliers. (I don't have a
lot of faith in my "users" J)

 

John-AldrichTile-Tools

 

 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

RE: Ink & toner "cold callers"

[Terry Dickson]

We trained our callers to just reject the callers, and not even forward them 
on.  We do have a contract we have to purchase from and they do not call like 
this so that works for us.

From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
Sent: Tuesday, April 27, 2010 12:26 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

Yeah...but do you have your users trained to reject these calls outright 
*before* they get to you or do you just accept 'em and tell 'em "no thanks."

[John-Aldrich][Tile-Tools]

From: viperb...@gmail.com [mailto:viperb...@gmail.com]
Sent: Tuesday, April 27, 2010 1:13 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

I forward the calls to our local "rejection hotline" (insert google search 
here). Unprofessional, I know, but so is cold calling IMHO.

Sent from my BlackBerry(r) smartphone with Nextel Direct Connect


From: "John Aldrich" 
Date: Tue, 27 Apr 2010 13:05:47 -0400
To: NT System Admin Issues
Subject: Ink & toner "cold callers"

I'm assuming most of you are like me and in charge of the "consumables" for 
your laser copiers/printers/fax machines. How do you have your people trained 
to deal with the cold-callers who try to get you to buy the toners?
Mostly, my users are trained to refer the call to me, but it's starting to get 
old with upwards of 3 or 4 calls per week and having to tell them "sorry, we're 
under a maintenance contract. Goodbye" and hang up. It's 45 seconds to a minute 
I'd rather spend reading this list, etc. :)
I thought about emailing my users and telling them that there are only 3 people 
who order ink & toner and if the caller doesn't ask for one of us by name, they 
aren't our supplier, and that I'd prefer the caller never get passed along; but 
I'm afraid that if I do that, someone might go ahead and order toner from 
someone other than our normal suppliers. (I don't have a lot of faith in my 
"users" :))

[John-Aldrich][Tile-Tools]














~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

RE: Ink & toner "cold callers"

[Jeff Frantz]

I tell them we're a paper-free environment my nutty tree-hugging boss insists 
everything gets scanned and no paper is allowed.  I explain we have no 
printers, copiers or anything that generates a piece of paper.  All we have are 
scanners and shredders.  The reactions you get are hilarious!

-Jeff


From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
Sent: Tuesday, April 27, 2010 1:06 PM
To: NT System Admin Issues
Subject: Ink & toner "cold callers"

I'm assuming most of you are like me and in charge of the "consumables" for 
your laser copiers/printers/fax machines. How do you have your people trained 
to deal with the cold-callers who try to get you to buy the toners?
Mostly, my users are trained to refer the call to me, but it's starting to get 
old with upwards of 3 or 4 calls per week and having to tell them "sorry, we're 
under a maintenance contract. Goodbye" and hang up. It's 45 seconds to a minute 
I'd rather spend reading this list, etc. :)
I thought about emailing my users and telling them that there are only 3 people 
who order ink & toner and if the caller doesn't ask for one of us by name, they 
aren't our supplier, and that I'd prefer the caller never get passed along; but 
I'm afraid that if I do that, someone might go ahead and order toner from 
someone other than our normal suppliers. (I don't have a lot of faith in my 
"users" :))

[cid:image001.jpg@01CAE60E.2DEA7070][cid:image002@01cae60e.2dea7070]






~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

RE: Ink & toner "cold callers"

[John Aldrich]

Hmm. nice idea. J

 

John-AldrichTile-Tools

 

From: Erik Goldoff [mailto:egold...@gmail.com] 
Sent: Tuesday, April 27, 2010 1:26 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

 

setup a unique voicemail box for 'vendors'  , you can be as generic as you
like ( one single box, or granular, one for hardware, one for software, one
for consumables, etc ) and have the receptionist or whomever transfer the
calls to the voicemail.  Set up an appropriately professionally polite
informative greeting and let them leave their contact info for you to
contact back if you are interested in their offering.

On Tue, Apr 27, 2010 at 1:05 PM, John Aldrich 
wrote:

I'm assuming most of you are like me and in charge of the "consumables" for
your laser copiers/printers/fax machines. How do you have your people
trained to deal with the cold-callers who try to get you to buy the toners? 

Mostly, my users are trained to refer the call to me, but it's starting to
get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45
seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us by
name, they aren't our supplier, and that I'd prefer the caller never get
passed along; but I'm afraid that if I do that, someone might go ahead and
order toner from someone other than our normal suppliers. (I don't have a
lot of faith in my "users" J)

 

John-AldrichTile-Tools

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

Re: Ink & toner "cold callers"

[viperborg]

Unfortunately, with such a small company, anything tech related automatically 
gets forwarded to me, regardless. Unless the owner picks up, then I hear more 
German cuss words that I still can't remember. 
Sent from my BlackBerry® smartphone with Nextel Direct Connect

-Original Message-
From: "John Aldrich" 
Date: Tue, 27 Apr 2010 13:25:37 
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

Yeah.but do you have your users trained to reject these calls outright
*before* they get to you or do you just accept 'em and tell 'em "no thanks."

 

John-AldrichTile-Tools

 

From: viperb...@gmail.com [mailto:viperb...@gmail.com] 
Sent: Tuesday, April 27, 2010 1:13 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

 

I forward the calls to our local "rejection hotline" (insert google search
here). Unprofessional, I know, but so is cold calling IMHO. 

Sent from my BlackBerryR smartphone with Nextel Direct Connect

  _  

From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables" for
your laser copiers/printers/fax machines. How do you have your people
trained to deal with the cold-callers who try to get you to buy the toners? 

Mostly, my users are trained to refer the call to me, but it's starting to
get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45
seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us by
name, they aren't our supplier, and that I'd prefer the caller never get
passed along; but I'm afraid that if I do that, someone might go ahead and
order toner from someone other than our normal suppliers. (I don't have a
lot of faith in my "users" J)

 

John-AldrichTile-Tools

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~
<><>

Re: Ink & toner "cold callers"

[Erik Goldoff]

setup a unique voicemail box for 'vendors'  , you can be as generic as you
like ( one single box, or granular, one for hardware, one for software, one
for consumables, etc ) and have the receptionist or whomever transfer the
calls to the voicemail.  Set up an appropriately professionally polite
informative greeting and let them leave their contact info for you to
contact back if you are interested in their offering.

On Tue, Apr 27, 2010 at 1:05 PM, John Aldrich
wrote:

>  I’m assuming most of you are like me and in charge of the “consumables”
> for your laser copiers/printers/fax machines. How do you have your people
> trained to deal with the cold-callers who try to get you to buy the toners?
>
> Mostly, my users are trained to refer the call to me, but it’s starting to
> get old with upwards of 3 or 4 calls per week and having to tell them
> “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45
> seconds to a minute I’d rather spend reading this list, etc. J
>
> I thought about emailing my users and telling them that there are only 3
> people who order ink & toner and if the caller doesn’t ask for one of us by
> name, they aren’t our supplier, and that I’d prefer the caller never get
> passed along; but I’m afraid that if I do that, someone might go ahead and
> order toner from someone other than our normal suppliers. (I don’t have a
> lot of faith in my “users” J)
>
>
>
> [image: John-Aldrich][image: Tile-Tools]
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~<><>

RE: Ink & toner "cold callers"

[John Aldrich]

Hmm. never thought about the "take me off your list" idea. will have to use
that next time.

 

John-AldrichTile-Tools

 

From: Richard Stovall [mailto:rich...@gmail.com] 
Sent: Tuesday, April 27, 2010 1:20 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

 

IF the call gets to me, I explain that I do not take unsolicited sales calls
for any reason, and ask to be removed from whatever list they used to reach
me.  Same at home.

 

Just don't have the time or the desire to listen to anyone's sales spiel.
For any product or service.

On Tue, Apr 27, 2010 at 1:13 PM,  wrote:

I forward the calls to our local "rejection hotline" (insert google search
here). Unprofessional, I know, but so is cold calling IMHO. 

Sent from my BlackBerryR smartphone with Nextel Direct Connect

  _  

From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables" for
your laser copiers/printers/fax machines. How do you have your people
trained to deal with the cold-callers who try to get you to buy the toners? 

Mostly, my users are trained to refer the call to me, but it's starting to
get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45
seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us by
name, they aren't our supplier, and that I'd prefer the caller never get
passed along; but I'm afraid that if I do that, someone might go ahead and
order toner from someone other than our normal suppliers. (I don't have a
lot of faith in my "users" J)

 

John-AldrichTile-Tools

 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

RE: Ink & toner "cold callers"

[John Aldrich]

Yeah.but do you have your users trained to reject these calls outright
*before* they get to you or do you just accept 'em and tell 'em "no thanks."

 

John-AldrichTile-Tools

 

From: viperb...@gmail.com [mailto:viperb...@gmail.com] 
Sent: Tuesday, April 27, 2010 1:13 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

 

I forward the calls to our local "rejection hotline" (insert google search
here). Unprofessional, I know, but so is cold calling IMHO. 

Sent from my BlackBerryR smartphone with Nextel Direct Connect

  _  

From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables" for
your laser copiers/printers/fax machines. How do you have your people
trained to deal with the cold-callers who try to get you to buy the toners? 

Mostly, my users are trained to refer the call to me, but it's starting to
get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45
seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us by
name, they aren't our supplier, and that I'd prefer the caller never get
passed along; but I'm afraid that if I do that, someone might go ahead and
order toner from someone other than our normal suppliers. (I don't have a
lot of faith in my "users" J)

 

John-AldrichTile-Tools

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

RE: Ink & toner "cold callers"

[Don Guyer]

I rarely answer my work line, for this exact reason. If I do, I'm always
"too busy at the moment" for calls such as these.

 

J

 

Don Guyer

Systems Engineer - Information Services

Prudential, Fox & Roach/Trident Group

431 W. Lancaster Avenue

Devon, PA 19333

Direct: (610) 993-3299

Fax: (610) 650-5306

don.gu...@prufoxroach.com <mailto:don.gu...@prufoxroach.com> 

 

From: Richard Stovall [mailto:rich...@gmail.com] 
Sent: Tuesday, April 27, 2010 1:20 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

 

IF the call gets to me, I explain that I do not take unsolicited sales
calls for any reason, and ask to be removed from whatever list they used
to reach me.  Same at home.

 

Just don't have the time or the desire to listen to anyone's sales
spiel.  For any product or service.

On Tue, Apr 27, 2010 at 1:13 PM,  wrote:

I forward the calls to our local "rejection hotline" (insert google
search here). Unprofessional, I know, but so is cold calling IMHO. 

Sent from my BlackBerry(r) smartphone with Nextel Direct Connect



From: "John Aldrich"  

Date: Tue, 27 Apr 2010 13:05:47 -0400

To: NT System Admin Issues

Subject: Ink & toner "cold callers"

 

I'm assuming most of you are like me and in charge of the "consumables"
for your laser copiers/printers/fax machines. How do you have your
people trained to deal with the cold-callers who try to get you to buy
the toners? 

Mostly, my users are trained to refer the call to me, but it's starting
to get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's
45 seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us
by name, they aren't our supplier, and that I'd prefer the caller never
get passed along; but I'm afraid that if I do that, someone might go
ahead and order toner from someone other than our normal suppliers. (I
don't have a lot of faith in my "users" J)

 

  

 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

Re: Ink & toner "cold callers"

[Richard Stovall]

IF the call gets to me, I explain that I do not take unsolicited sales calls
for any reason, and ask to be removed from whatever list they used to reach
me.  Same at home.

Just don't have the time or the desire to listen to anyone's sales spiel.
 For any product or service.

On Tue, Apr 27, 2010 at 1:13 PM,  wrote:

> I forward the calls to our local "rejection hotline" (insert google search
> here). Unprofessional, I know, but so is cold calling IMHO.
>
> Sent from my BlackBerry® smartphone with Nextel Direct Connect
> --
> *From: * "John Aldrich" 
> *Date: *Tue, 27 Apr 2010 13:05:47 -0400
> *To: *NT System Admin Issues
> *Subject: *Ink & toner "cold callers"
>
>  I’m assuming most of you are like me and in charge of the “consumables”
> for your laser copiers/printers/fax machines. How do you have your people
> trained to deal with the cold-callers who try to get you to buy the toners?
>
> Mostly, my users are trained to refer the call to me, but it’s starting to
> get old with upwards of 3 or 4 calls per week and having to tell them
> “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45
> seconds to a minute I’d rather spend reading this list, etc. J
>
> I thought about emailing my users and telling them that there are only 3
> people who order ink & toner and if the caller doesn’t ask for one of us by
> name, they aren’t our supplier, and that I’d prefer the caller never get
> passed along; but I’m afraid that if I do that, someone might go ahead and
> order toner from someone other than our normal suppliers. (I don’t have a
> lot of faith in my “users” J)
>
>
>
> [image: John-Aldrich][image: Tile-Tools]
>
>
>
>
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<><>

Re: Ink & toner "cold callers"

[viperborg]

I forward the calls to our local "rejection hotline" (insert google search 
here). Unprofessional, I know, but so is cold calling IMHO. 
Sent from my BlackBerry® smartphone with Nextel Direct Connect

-Original Message-
From: "John Aldrich" 
Date: Tue, 27 Apr 2010 13:05:47 
To: NT System Admin Issues
Subject: Ink & toner "cold callers"

I'm assuming most of you are like me and in charge of the "consumables" for
your laser copiers/printers/fax machines. How do you have your people
trained to deal with the cold-callers who try to get you to buy the toners? 

Mostly, my users are trained to refer the call to me, but it's starting to
get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45
seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us by
name, they aren't our supplier, and that I'd prefer the caller never get
passed along; but I'm afraid that if I do that, someone might go ahead and
order toner from someone other than our normal suppliers. (I don't have a
lot of faith in my "users" J)

 

John-AldrichTile-Tools

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~
<><>

Ink & toner "cold callers"

[John Aldrich]

I'm assuming most of you are like me and in charge of the "consumables" for
your laser copiers/printers/fax machines. How do you have your people
trained to deal with the cold-callers who try to get you to buy the toners? 

Mostly, my users are trained to refer the call to me, but it's starting to
get old with upwards of 3 or 4 calls per week and having to tell them
"sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45
seconds to a minute I'd rather spend reading this list, etc. J

I thought about emailing my users and telling them that there are only 3
people who order ink & toner and if the caller doesn't ask for one of us by
name, they aren't our supplier, and that I'd prefer the caller never get
passed along; but I'm afraid that if I do that, someone might go ahead and
order toner from someone other than our normal suppliers. (I don't have a
lot of faith in my "users" J)

 

John-AldrichTile-Tools

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~<><>