Re: Ink toner cold callers
Telemarkerters are required to use or are supposed to have confirmed that the national DNC listings have been removed from their lists. They also can not use auto dialers any more. That said you are correct Charities are exempt from the DNC provisions. Have you ever gotten or know of anyone that has gotten a penny from this national program? Jon On Wed, Apr 28, 2010 at 11:35 PM, Ben Scott mailvor...@gmail.com wrote: On Wed, Apr 28, 2010 at 4:30 PM, Jon Harris jk.har...@gmail.com wrote: THere is a national list maintained by the feds for what ever use it is. That's semi-independent of the do-not-call lists telemarketers are required to maintain. The national DNC registry is relatively new, and has more exemptions. Organizations have been required to maintain their own DNC lists for decades, and *I think* only charities are exempt. You can collect penalties to the tune of something like $200 per violation. I thought the price of a mistake was much higher but hey $200 per call ... Okay, you made me look it up. :) $500 per incident. ... if I got it would be worth the time to get their number recorded and reported to the feds. I wonder who gets the money sure ain't us. $500 is the amount of money *you* can collect. See: United States Code, Title 47, Chapter 5, Subchapter II, Part I, Section 227, clause (b)(3)(B). http://www.law.cornell.edu/uscode/47/usc_sec_47_0227000-.html#b_3 You can also sue for damages, in much larger amounts, but that's harder. You have to prove the damage, i.e, that you lost money. For the above, you just have to prove the violation. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Ink toner cold callers
Government Do Not Call registry does not apply to business phone numbers. L I am going to have to start telling cold-callers to put me on their do not call under any circumstances list. J John-AldrichTile-Tools From: Jon Harris [mailto:jk.har...@gmail.com] Sent: Thursday, April 29, 2010 2:54 PM To: NT System Admin Issues Subject: Re: Ink toner cold callers Telemarkerters are required to use or are supposed to have confirmed that the national DNC listings have been removed from their lists. They also can not use auto dialers any more. That said you are correct Charities are exempt from the DNC provisions. Have you ever gotten or know of anyone that has gotten a penny from this national program? Jon On Wed, Apr 28, 2010 at 11:35 PM, Ben Scott mailvor...@gmail.com wrote: On Wed, Apr 28, 2010 at 4:30 PM, Jon Harris jk.har...@gmail.com wrote: THere is a national list maintained by the feds for what ever use it is. That's semi-independent of the do-not-call lists telemarketers are required to maintain. The national DNC registry is relatively new, and has more exemptions. Organizations have been required to maintain their own DNC lists for decades, and *I think* only charities are exempt. You can collect penalties to the tune of something like $200 per violation. I thought the price of a mistake was much higher but hey $200 per call ... Okay, you made me look it up. :) $500 per incident. ... if I got it would be worth the time to get their number recorded and reported to the feds. I wonder who gets the money sure ain't us. $500 is the amount of money *you* can collect. See: United States Code, Title 47, Chapter 5, Subchapter II, Part I, Section 227, clause (b)(3)(B). http://www.law.cornell.edu/uscode/47/usc_sec_47_0227000-.html#b_3 You can also sue for damages, in much larger amounts, but that's harder. You have to prove the damage, i.e, that you lost money. For the above, you just have to prove the violation. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
Re: Ink toner cold callers
On Thu, Apr 29, 2010 at 2:53 PM, Jon Harris jk.har...@gmail.com wrote: Have you ever gotten or know of anyone that has gotten a penny from this national program? Someone I knew personally? No. It does require one do one's own homework. You have to request DNC status, record violations, and then go to court. It turns out most people just want to bitch and moan. People who I believed were telling the truth? Yes. The Junkbusters site is defunct, unfortunately, or I'd cite references. There are cases where a telemarketer in violation proves to be hard to trace. There was an automotive warranty scam going around last year I got calls from several times. I looked into pursuing them, but it turned out there were bigger things going on. They were spoofing caller ID, so they were hard to trace. They were also violating several other laws. They had AG's in several states after them. I don't know what happened with it. (For the sake of correctness: National program isn't really accurate. It's a federal law which one can use to press charges in the court of jurisdiction, i.e., state court of the violator. It's not like you submit a rebate request or something.) -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Ink toner cold callers
THere is a national list maintained by the feds for what ever use it is. I thought the price of a mistake was much higher but hey $200 per call if I got it would be worth the time to get their number recorded and reported to the feds. I wonder who gets the money sure ain't us. Jon On Tue, Apr 27, 2010 at 6:21 PM, Ben Scott mailvor...@gmail.com wrote: On Tue, Apr 27, 2010 at 1:52 PM, Mayo, Bill bem...@pittcountync.gov wrote: At least in the world of nuisance calls, take me off your list does no good. As I understand it, federal law requires telemarketers to maintain a do not call list and you have to ask to be added to that. Mr. Mayo is correct. The magic words are do-not-call list. Even if they were obligated to take your number off some list, they buy/sell lists constantly. You'd get right back on it. But for residences, telemarketers are legally obligated to maintain a do-not-call list, put the number on it at your request, and maintain your listing for ten years. Give them all your phone numbers, and get the name of the person, the name of the business, the correspondence address, and make note of the date and time. You can collect penalties to the tune of something like $200 per violation. The do-not-call regulations do not apply to businesses, but many telemarketers don't attempt to make the distinction, because making a mistake can be costly. More information: http://www.fcc.gov/cgb/donotcall/ -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Ink toner cold callers
On Wed, Apr 28, 2010 at 4:30 PM, Jon Harris jk.har...@gmail.com wrote: THere is a national list maintained by the feds for what ever use it is. That's semi-independent of the do-not-call lists telemarketers are required to maintain. The national DNC registry is relatively new, and has more exemptions. Organizations have been required to maintain their own DNC lists for decades, and *I think* only charities are exempt. You can collect penalties to the tune of something like $200 per violation. I thought the price of a mistake was much higher but hey $200 per call ... Okay, you made me look it up. :) $500 per incident. ... if I got it would be worth the time to get their number recorded and reported to the feds. I wonder who gets the money sure ain't us. $500 is the amount of money *you* can collect. See: United States Code, Title 47, Chapter 5, Subchapter II, Part I, Section 227, clause (b)(3)(B). http://www.law.cornell.edu/uscode/47/usc_sec_47_0227000-.html#b_3 You can also sue for damages, in much larger amounts, but that's harder. You have to prove the damage, i.e, that you lost money. For the above, you just have to prove the violation. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Ink toner cold callers
I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerry® smartphone with Nextel Direct Connect -Original Message- From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ image001.jpgimage002.jpg
Re: Ink toner cold callers
IF the call gets to me, I explain that I do not take unsolicited sales calls for any reason, and ask to be removed from whatever list they used to reach me. Same at home. Just don't have the time or the desire to listen to anyone's sales spiel. For any product or service. On Tue, Apr 27, 2010 at 1:13 PM, viperb...@gmail.com wrote: I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerry® smartphone with Nextel Direct Connect -- *From: * John Aldrich jaldr...@blueridgecarpet.com *Date: *Tue, 27 Apr 2010 13:05:47 -0400 *To: *NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com *Subject: *Ink toner cold callers I’m assuming most of you are like me and in charge of the “consumables” for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it’s starting to get old with upwards of 3 or 4 calls per week and having to tell them “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45 seconds to a minute I’d rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn’t ask for one of us by name, they aren’t our supplier, and that I’d prefer the caller never get passed along; but I’m afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don’t have a lot of faith in my “users” J) [image: John-Aldrich][image: Tile-Tools] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image002.jpgimage001.jpg
RE: Ink toner cold callers
I rarely answer my work line, for this exact reason. If I do, I'm always too busy at the moment for calls such as these. J Don Guyer Systems Engineer - Information Services Prudential, Fox Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com mailto:don.gu...@prufoxroach.com From: Richard Stovall [mailto:rich...@gmail.com] Sent: Tuesday, April 27, 2010 1:20 PM To: NT System Admin Issues Subject: Re: Ink toner cold callers IF the call gets to me, I explain that I do not take unsolicited sales calls for any reason, and ask to be removed from whatever list they used to reach me. Same at home. Just don't have the time or the desire to listen to anyone's sales spiel. For any product or service. On Tue, Apr 27, 2010 at 1:13 PM, viperb...@gmail.com wrote: I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerry(r) smartphone with Nextel Direct Connect From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
RE: Ink toner cold callers
Yeah.but do you have your users trained to reject these calls outright *before* they get to you or do you just accept 'em and tell 'em no thanks. John-AldrichTile-Tools From: viperb...@gmail.com [mailto:viperb...@gmail.com] Sent: Tuesday, April 27, 2010 1:13 PM To: NT System Admin Issues Subject: Re: Ink toner cold callers I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerryR smartphone with Nextel Direct Connect _ From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
RE: Ink toner cold callers
Hmm. never thought about the take me off your list idea. will have to use that next time. John-AldrichTile-Tools From: Richard Stovall [mailto:rich...@gmail.com] Sent: Tuesday, April 27, 2010 1:20 PM To: NT System Admin Issues Subject: Re: Ink toner cold callers IF the call gets to me, I explain that I do not take unsolicited sales calls for any reason, and ask to be removed from whatever list they used to reach me. Same at home. Just don't have the time or the desire to listen to anyone's sales spiel. For any product or service. On Tue, Apr 27, 2010 at 1:13 PM, viperb...@gmail.com wrote: I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerryR smartphone with Nextel Direct Connect _ From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
Re: Ink toner cold callers
setup a unique voicemail box for 'vendors' , you can be as generic as you like ( one single box, or granular, one for hardware, one for software, one for consumables, etc ) and have the receptionist or whomever transfer the calls to the voicemail. Set up an appropriately professionally polite informative greeting and let them leave their contact info for you to contact back if you are interested in their offering. On Tue, Apr 27, 2010 at 1:05 PM, John Aldrich jaldr...@blueridgecarpet.comwrote: I’m assuming most of you are like me and in charge of the “consumables” for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it’s starting to get old with upwards of 3 or 4 calls per week and having to tell them “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45 seconds to a minute I’d rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn’t ask for one of us by name, they aren’t our supplier, and that I’d prefer the caller never get passed along; but I’m afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don’t have a lot of faith in my “users” J) [image: John-Aldrich][image: Tile-Tools] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image002.jpgimage001.jpg
Re: Ink toner cold callers
Unfortunately, with such a small company, anything tech related automatically gets forwarded to me, regardless. Unless the owner picks up, then I hear more German cuss words that I still can't remember. Sent from my BlackBerry® smartphone with Nextel Direct Connect -Original Message- From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:25:37 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: RE: Ink toner cold callers Yeah.but do you have your users trained to reject these calls outright *before* they get to you or do you just accept 'em and tell 'em no thanks. John-AldrichTile-Tools From: viperb...@gmail.com [mailto:viperb...@gmail.com] Sent: Tuesday, April 27, 2010 1:13 PM To: NT System Admin Issues Subject: Re: Ink toner cold callers I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerryR smartphone with Nextel Direct Connect _ From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ image001.jpgimage002.jpg
RE: Ink toner cold callers
Hmm. nice idea. J John-AldrichTile-Tools From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, April 27, 2010 1:26 PM To: NT System Admin Issues Subject: Re: Ink toner cold callers setup a unique voicemail box for 'vendors' , you can be as generic as you like ( one single box, or granular, one for hardware, one for software, one for consumables, etc ) and have the receptionist or whomever transfer the calls to the voicemail. Set up an appropriately professionally polite informative greeting and let them leave their contact info for you to contact back if you are interested in their offering. On Tue, Apr 27, 2010 at 1:05 PM, John Aldrich jaldr...@blueridgecarpet.com wrote: I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
RE: Ink toner cold callers
I tell them we're a paper-free environment my nutty tree-hugging boss insists everything gets scanned and no paper is allowed. I explain we have no printers, copiers or anything that generates a piece of paper. All we have are scanners and shredders. The reactions you get are hilarious! -Jeff From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 1:06 PM To: NT System Admin Issues Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. :) I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users :)) [cid:image001.jpg@01CAE60E.2DEA7070][cid:image002@01cae60e.2dea7070] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~inline: image001.jpginline: image002.jpg
RE: Ink toner cold callers
We trained our callers to just reject the callers, and not even forward them on. We do have a contract we have to purchase from and they do not call like this so that works for us. From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 12:26 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers Yeah...but do you have your users trained to reject these calls outright *before* they get to you or do you just accept 'em and tell 'em no thanks. [John-Aldrich][Tile-Tools] From: viperb...@gmail.com [mailto:viperb...@gmail.com] Sent: Tuesday, April 27, 2010 1:13 PM To: NT System Admin Issues Subject: Re: Ink toner cold callers I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerry(r) smartphone with Nextel Direct Connect From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. :) I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users :)) [John-Aldrich][Tile-Tools] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~inline: image001.jpginline: image002.jpg
RE: Ink toner cold callers
Ahh. I'm getting some good ideas here. J Thanks, all. keep the info coming! J John-AldrichTile-Tools From: Terry Dickson [mailto:te...@treasurer.state.ks.us] Sent: Tuesday, April 27, 2010 1:39 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers We trained our callers to just reject the callers, and not even forward them on. We do have a contract we have to purchase from and they do not call like this so that works for us. From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 12:26 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers Yeah.but do you have your users trained to reject these calls outright *before* they get to you or do you just accept 'em and tell 'em no thanks. John-AldrichTile-Tools From: viperb...@gmail.com [mailto:viperb...@gmail.com] Sent: Tuesday, April 27, 2010 1:13 PM To: NT System Admin Issues Subject: Re: Ink toner cold callers I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerryR smartphone with Nextel Direct Connect _ From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
RE: Ink toner cold callers
Excellent! Other fun tactics: - Hold on, we are looking for a new vendor and would love to evaluate your products, please hold on while I transfer you to our purchasing specialist. - Then proceed to transfer the call to the unsuspecting accountant lady with an accent so thick you can't make out anything she says over the phone, and has no idea what a toner cartridge even is... - Oooh, I'm so glad you called... we have about 18,000 devices across all of our global office we need to procure a new vendor to supply (pause to allow the sound of dollar signs rattling in their eyesockets to come across the line). We have standardized on the insert bogus make/model name here line of printers, what are your prices for them in lots of 5,000 or more? - Agree to allow them to get back to you when they can't immediately find the correct cartridge in their system. - Absolutely... we just had to drop our last vendor because they didn't comply with MIL-SPEC #8675309 as per the new gov't regs. I assume you do? -sc From: Jeff Frantz [mailto:jfra...@itstechnologies.com] Sent: Tuesday, April 27, 2010 1:33 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers I tell them we're a paper-free environment my nutty tree-hugging boss insists everything gets scanned and no paper is allowed. I explain we have no printers, copiers or anything that generates a piece of paper. All we have are scanners and shredders. The reactions you get are hilarious! -Jeff From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 1:06 PM To: NT System Admin Issues Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. :-) I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users :-)) ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
RE: Ink toner cold callers
At least in the world of nuisance calls, take me off your list does no good. As I understand it, federal law requires telemarketers to maintain a do not call list and you have to ask to be added to that. I am pretty certain this is not relevant to businesses or these types of situations as far as legality goes, but I do know from a former employer (mail order catalog) that folks rent other people's lists, and you may not actually be on their list. Therefore, they have no way to remove you. Again, probably not totally relevant to the discussion, but chipping in anyway. Bill Mayo From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 1:26 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers Hmm... never thought about the take me off your list idea... will have to use that next time. From: Richard Stovall [mailto:rich...@gmail.com] Sent: Tuesday, April 27, 2010 1:20 PM To: NT System Admin Issues Subject: Re: Ink toner cold callers IF the call gets to me, I explain that I do not take unsolicited sales calls for any reason, and ask to be removed from whatever list they used to reach me. Same at home. Just don't have the time or the desire to listen to anyone's sales spiel. For any product or service. On Tue, Apr 27, 2010 at 1:13 PM, viperb...@gmail.com wrote: I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerry(r) smartphone with Nextel Direct Connect From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Ink toner cold callers
We're a small organization, and I purchase all toner ink. It's really no big deal here as I don't get many cold calls from toner venders, but I usually do take the time to explain that we're very happy with our current vendor and no intention of changing at this time. While we're on the subject of cold calls, I do have a technique for getting rid of cold callers. I admit that I used to be a salesman and I understand that they need to make a lot of calls to get a sale. I suggest that they might want to not waste their time on me but move on and make some other calls. That seems to cut off the really agressive types, and placates the less agressive types. It never takes more than a minute or so, probably less time than reading and responding to a listserv, if you catch my drift. As to calls that wind up in my voicemail, I listen for about 5 seconds and decide to just erase if I'm not interested, which is most of the time. Murray From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 12:06 PM To: NT System Admin Issues Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
RE: Ink toner cold callers
If you have time.. pretend you are interested. Even have them come out and visit you. drag it on and on. Then when they think they are close to signing a deal with you, tell them you are no longer interested. Almost all the vendors I have a relationship with have my cell. They will call me on my cell. From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 10:40 AM To: NT System Admin Issues Subject: RE: Ink toner cold callers Ahh. I'm getting some good ideas here. J Thanks, all. keep the info coming! J John-AldrichTile-Tools From: Terry Dickson [mailto:te...@treasurer.state.ks.us] Sent: Tuesday, April 27, 2010 1:39 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers We trained our callers to just reject the callers, and not even forward them on. We do have a contract we have to purchase from and they do not call like this so that works for us. From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 12:26 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers Yeah.but do you have your users trained to reject these calls outright *before* they get to you or do you just accept 'em and tell 'em no thanks. John-AldrichTile-Tools From: viperb...@gmail.com [mailto:viperb...@gmail.com] Sent: Tuesday, April 27, 2010 1:13 PM To: NT System Admin Issues Subject: Re: Ink toner cold callers I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerryR smartphone with Nextel Direct Connect _ From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
RE: Ink toner cold callers
Our receptionist knew to transfer any calls for us into the group voicemail box where they could be flushed at our convenience. However before we completed his training, the best one I ever heard was a former co-worker of mine. (His name is South). Caller: yeah, hi - I'm calling about the toner for your copier South (knowing this is a cold caller and they are fishing for info): Oh..OK, which copier the BIG one or the small one? Caller: Oh, the big one sir - could you please just confirm the make and model for our records? (so that they can later claim you authorized them verbally to send their craptacular toner) South: Sure, one moment places call on hold for a minute, picks phone up and shouts HEY...IT'S GONE!?!? WHAT DID YOU GUYS DO WITH OUR COPIER?!?! WHAT'S GOING ON HERE?!?!? Caller hangs up. -Jim From: Jacob [mailto:ja...@excaliburfilms.com] Sent: Tue 4/27/2010 2:39 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers If you have time.. pretend you are interested. Even have them come out and visit you... drag it on and on. Then when they think they are close to signing a deal with you, tell them you are no longer interested. Almost all the vendors I have a relationship with have my cell. They will call me on my cell. From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 10:40 AM To: NT System Admin Issues Subject: RE: Ink toner cold callers Ahh... I'm getting some good ideas here... J Thanks, all... keep the info coming! J From: Terry Dickson [mailto:te...@treasurer.state.ks.us] Sent: Tuesday, April 27, 2010 1:39 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers We trained our callers to just reject the callers, and not even forward them on. We do have a contract we have to purchase from and they do not call like this so that works for us. From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 12:26 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers Yeah...but do you have your users trained to reject these calls outright *before* they get to you or do you just accept 'em and tell 'em no thanks. From: viperb...@gmail.com [mailto:viperb...@gmail.com] Sent: Tuesday, April 27, 2010 1:13 PM To: NT System Admin Issues Subject: Re: Ink toner cold callers I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerry® smartphone with Nextel Direct Connect From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) CONFIDENTIALITY NOTICE: This email, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or protected health information. Under the Federal Law (HIPAA), the intended recipient is obligated to keep this information secure and confidential. Any disclosure to third parties without authorization from the member of as permitted by law is prohibited and punishable under Federal Law. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. NOTA DE CONFIDENCIALIDAD: Este facsímile, incluyendo lo adjunto, es para el uso exclusivo del destinatario(s) y puede contener información confidencial y/o información protegida de salud. En virtud de la Ley Federal (HIPAA), el destinatario tiene la obligación de mantener esta información segura y confidencial. Cualquier divulgación a terceros sin la autorización de los miembros de lo permitido por la ley está prohibido y penado en virtud de la Ley Federal. Si usted no es el destinatario, por favor, póngase en contacto con el remitente por teléfono y destruir todas las copias del mensaje
Re: Ink toner cold callers
My manager at a previous employer would tire of the calls and started asking the callers to tell me more about whatever the product was while he ignored it all. Then he'd say Hey, I think I need that. Let me get my credit card..., set the phone on the desk, grab a magazine and head to the rest room. After about 10 minutes we'd hear hello... hello? and then a click as the caller hung up. Used to crack us up! Die dulci fruere! Roger Wright ___ On Tue, Apr 27, 2010 at 2:39 PM, Jacob ja...@excaliburfilms.com wrote: If you have time.. pretend you are interested. Even have them come out and visit you… drag it on and on. Then when they think they are close to signing a deal with you, tell them you are no longer interested. Almost all the vendors I have a relationship with have my cell. They will call me on my cell. *From:* John Aldrich [mailto:jaldr...@blueridgecarpet.com] *Sent:* Tuesday, April 27, 2010 10:40 AM *To:* NT System Admin Issues *Subject:* RE: Ink toner cold callers Ahh… I’m getting some good ideas here… J Thanks, all… keep the info coming! J [image: John-Aldrich][image: Tile-Tools] *From:* Terry Dickson [mailto:te...@treasurer.state.ks.us] *Sent:* Tuesday, April 27, 2010 1:39 PM *To:* NT System Admin Issues *Subject:* RE: Ink toner cold callers We trained our callers to just reject the callers, and not even forward them on. We do have a contract we have to purchase from and they do not call like this so that works for us. *From:* John Aldrich [mailto:jaldr...@blueridgecarpet.com] *Sent:* Tuesday, April 27, 2010 12:26 PM *To:* NT System Admin Issues *Subject:* RE: Ink toner cold callers Yeah…but do you have your users trained to reject these calls outright ** before** they get to you or do you just accept ‘em and tell ‘em “no thanks.” [image: John-Aldrich][image: Tile-Tools] *From:* viperb...@gmail.com [mailto:viperb...@gmail.com] *Sent:* Tuesday, April 27, 2010 1:13 PM *To:* NT System Admin Issues *Subject:* Re: Ink toner cold callers I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerry® smartphone with Nextel Direct Connect -- *From: *John Aldrich jaldr...@blueridgecarpet.com *Date: *Tue, 27 Apr 2010 13:05:47 -0400 *To: *NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com *Subject: *Ink toner cold callers I’m assuming most of you are like me and in charge of the “consumables” for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it’s starting to get old with upwards of 3 or 4 calls per week and having to tell them “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45 seconds to a minute I’d rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn’t ask for one of us by name, they aren’t our supplier, and that I’d prefer the caller never get passed along; but I’m afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don’t have a lot of faith in my “users” J) [image: John-Aldrich][image: Tile-Tools] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image002.jpgimage001.jpg
RE: Ink toner cold callers
I used to try to nicely explain to them that I wasn't interested, but most of them are so rude this got old fast. I started just hanging up on them when they wouldn't shut up, but sometimes they would actually have someone else call back and yell at me for being rude! Then, since we are a non-profit, I started immediately soliciting them for toner donations - that usually got them to hang up. But this still takes too much time. Now I tell them (mostly truthfully), that we don't buy toner because it's included in our service contract - thanks anyway, and I hang up. I still get 1 to 3 calls a week. Everyone at our agency knows that I am the only one who orders toner, so no worries there, at least. From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. :-) I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users :-)) Confidentiality Notice: -- This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, delete and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
RE: Ink toner cold callers
That reminds me of an encounter I had. WAY back at my first tech job (when dot matrix printers were still all the rage), I would get called 3 or 4 times a week by folks wanting to sell us their ribbons. Having been stupid enough to try a free sample from a vendor one time (and getting bitten), I began to just tell those folks thanks, but no thanks. As you mentioned they were often downright rude. The most egregious being one fellow who kept repeating how it was going to save us money. Finally flabbergasted by my refusal, he said (and I quote), Oh, too stupid to save money, then and hung up. I am pretty sure the same person called again about a month later, too. Bill Mayo From: Ralph Smith [mailto:m...@gatewayindustries.org] Sent: Tuesday, April 27, 2010 2:58 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers I used to try to nicely explain to them that I wasn't interested, but most of them are so rude this got old fast. I started just hanging up on them when they wouldn't shut up, but sometimes they would actually have someone else call back and yell at me for being rude! Then, since we are a non-profit, I started immediately soliciting them for toner donations - that usually got them to hang up. But this still takes too much time. Now I tell them (mostly truthfully), that we don't buy toner because it's included in our service contract - thanks anyway, and I hang up. I still get 1 to 3 calls a week. Everyone at our agency knows that I am the only one who orders toner, so no worries there, at least. From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. :-) I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users :-)) Confidentiality Notice: ** This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, delete and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Ink toner cold callers
Well, I just sent out an email to all our office staff asking them to tell anyone who calls for ink/toner that we're under contract and if someone refuses to take no for an answer to transfer them to my voicemail. I followed that up with an email explaining *just* how to transfer directly to voicemail, bypassing the direct extension. J John-AldrichTile-Tools From: Mayo, Bill [mailto:bem...@pittcountync.gov] Sent: Tuesday, April 27, 2010 3:04 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers That reminds me of an encounter I had. WAY back at my first tech job (when dot matrix printers were still all the rage), I would get called 3 or 4 times a week by folks wanting to sell us their ribbons. Having been stupid enough to try a free sample from a vendor one time (and getting bitten), I began to just tell those folks thanks, but no thanks. As you mentioned they were often downright rude. The most egregious being one fellow who kept repeating how it was going to save us money. Finally flabbergasted by my refusal, he said (and I quote), Oh, too stupid to save money, then and hung up. I am pretty sure the same person called again about a month later, too. Bill Mayo _ From: Ralph Smith [mailto:m...@gatewayindustries.org] Sent: Tuesday, April 27, 2010 2:58 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers I used to try to nicely explain to them that I wasn't interested, but most of them are so rude this got old fast. I started just hanging up on them when they wouldn't shut up, but sometimes they would actually have someone else call back and yell at me for being rude! Then, since we are a non-profit, I started immediately soliciting them for toner donations - that usually got them to hang up. But this still takes too much time. Now I tell them (mostly truthfully), that we don't buy toner because it's included in our service contract - thanks anyway, and I hang up. I still get 1 to 3 calls a week. Everyone at our agency knows that I am the only one who orders toner, so no worries there, at least. From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) Confidentiality Notice: ** This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, delete and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
RE: Ink toner cold callers
Who? Who doesn't want to buy the ribbons?! Don Guyer Systems Engineer - Information Services Prudential, Fox Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com mailto:don.gu...@prufoxroach.com From: Mayo, Bill [mailto:bem...@pittcountync.gov] Sent: Tuesday, April 27, 2010 3:04 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers That reminds me of an encounter I had. WAY back at my first tech job (when dot matrix printers were still all the rage), I would get called 3 or 4 times a week by folks wanting to sell us their ribbons. Having been stupid enough to try a free sample from a vendor one time (and getting bitten), I began to just tell those folks thanks, but no thanks. As you mentioned they were often downright rude. The most egregious being one fellow who kept repeating how it was going to save us money. Finally flabbergasted by my refusal, he said (and I quote), Oh, too stupid to save money, then and hung up. I am pretty sure the same person called again about a month later, too. Bill Mayo From: Ralph Smith [mailto:m...@gatewayindustries.org] Sent: Tuesday, April 27, 2010 2:58 PM To: NT System Admin Issues Subject: RE: Ink toner cold callers I used to try to nicely explain to them that I wasn't interested, but most of them are so rude this got old fast. I started just hanging up on them when they wouldn't shut up, but sometimes they would actually have someone else call back and yell at me for being rude! Then, since we are a non-profit, I started immediately soliciting them for toner donations - that usually got them to hang up. But this still takes too much time. Now I tell them (mostly truthfully), that we don't buy toner because it's included in our service contract - thanks anyway, and I hang up. I still get 1 to 3 calls a week. Everyone at our agency knows that I am the only one who orders toner, so no worries there, at least. From: John Aldrich jaldr...@blueridgecarpet.com Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) Confidentiality Notice: ** This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, delete and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Ink toner cold callers
You brute, you... :) -ASB: http://XeeSM.com/AndrewBaker On Tue, Apr 27, 2010 at 1:51 PM, Steven M. Caesare scaes...@caesare.comwrote: Excellent! Other fun tactics: - “Hold on, we are looking for a new vendor and would love to evaluate your products, please hold on while I transfer you to our purchasing specialist.” – Then proceed to transfer the call to the unsuspecting accountant lady with an accent so thick you can’t make out anything she says over the phone, and has no idea what a toner cartridge even is… - “Oooh, I’m so glad you called… we have about 18,000 devices across all of our global office we need to procure a new vendor to supply (pause to allow the sound of dollar signs rattling in their eyesockets to come across the line). We have standardized on the insert bogus make/model name here line of printers, what are your prices for them in lots of 5,000 or more?” – Agree to allow them to get back to you when they can’t immediately find the correct cartridge in their system. - “Absolutely… we just had to drop our last vendor because they didn’t comply with MIL-SPEC #8675309 as per the new gov’t regs. I assume you do?” -sc *From:* Jeff Frantz [mailto:jfra...@itstechnologies.com] *Sent:* Tuesday, April 27, 2010 1:33 PM *To:* NT System Admin Issues *Subject:* RE: Ink toner cold callers I tell them we’re a paper-free environment my nutty tree-hugging boss insists everything gets scanned and no paper is allowed. I explain we have no printers, copiers or anything that generates a piece of paper. All we have are scanners and shredders. The reactions you get are hilarious! -Jeff -- *From:* John Aldrich [mailto:jaldr...@blueridgecarpet.com] *Sent:* Tuesday, April 27, 2010 1:06 PM *To:* NT System Admin Issues *Subject:* Ink toner cold callers I’m assuming most of you are like me and in charge of the “consumables” for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it’s starting to get old with upwards of 3 or 4 calls per week and having to tell them “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45 seconds to a minute I’d rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn’t ask for one of us by name, they aren’t our supplier, and that I’d prefer the caller never get passed along; but I’m afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don’t have a lot of faith in my “users” J) [image: John-Aldrich][image: Tile-Tools] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
Re: Ink toner cold callers
Extremely! On Tue, Apr 27, 2010 at 3:23 PM, Crawford, Scott crawfo...@evangel.eduwrote: Nice J *From:* Don Guyer [mailto:don.gu...@prufoxroach.com] *Sent:* Tuesday, April 27, 2010 2:20 PM *To:* NT System Admin Issues *Subject:* RE: Ink toner cold callers Who? Who doesn’t want to buy the ribbons?! Don Guyer Systems Engineer - Information Services Prudential, Fox Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com *From:* Mayo, Bill [mailto:bem...@pittcountync.gov] *Sent:* Tuesday, April 27, 2010 3:04 PM *To:* NT System Admin Issues *Subject:* RE: Ink toner cold callers That reminds me of an encounter I had. WAY back at my first tech job (when dot matrix printers were still all the rage), I would get called 3 or 4 times a week by folks wanting to sell us their ribbons. Having been stupid enough to try a free sample from a vendor one time (and getting bitten), I began to just tell those folks thanks, but no thanks. As you mentioned they were often downright rude. The most egregious being one fellow who kept repeating how it was going to save us money. Finally flabbergasted by my refusal, he said (and I quote), Oh, too stupid to save money, then and hung up. I am pretty sure the same person called again about a month later, too. Bill Mayo -- *From:* Ralph Smith [mailto:m...@gatewayindustries.org] *Sent:* Tuesday, April 27, 2010 2:58 PM *To:* NT System Admin Issues *Subject:* RE: Ink toner cold callers I used to try to nicely explain to them that I wasn’t interested, but most of them are so rude this got old fast. I started just hanging up on them when they wouldn’t shut up, but sometimes they would actually have someone else call back and yell at me for being rude! Then, since we are a non-profit, I started immediately soliciting them for toner donations – that usually got them to hang up. But this still takes too much time. Now I tell them (mostly truthfully), that we don’t buy toner because it’s included in our service contract - thanks anyway, and I hang up. I still get 1 to 3 calls a week. Everyone at our agency knows that I am the only one who orders toner, so no worries there, at least. *From: *John Aldrich jaldr...@blueridgecarpet.com *Date: *Tue, 27 Apr 2010 13:05:47 -0400 *To: *NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com *Subject: *Ink toner cold callers I’m assuming most of you are like me and in charge of the “consumables” for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it’s starting to get old with upwards of 3 or 4 calls per week and having to tell them “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45 seconds to a minute I’d rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn’t ask for one of us by name, they aren’t our supplier, and that I’d prefer the caller never get passed along; but I’m afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don’t have a lot of faith in my “users” J) * * *Confidentiality Notice:* *This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, delete and destroy all copies of the original message.* ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Ink toner cold callers
Put the home phone on the national donotcall list. I wish the feds would allow businesses to put their phone numbers on the list. Jon On Tue, Apr 27, 2010 at 1:19 PM, Richard Stovall rich...@gmail.com wrote: IF the call gets to me, I explain that I do not take unsolicited sales calls for any reason, and ask to be removed from whatever list they used to reach me. Same at home. Just don't have the time or the desire to listen to anyone's sales spiel. For any product or service. On Tue, Apr 27, 2010 at 1:13 PM, viperb...@gmail.com wrote: I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerry® smartphone with Nextel Direct Connect -- *From: *John Aldrich jaldr...@blueridgecarpet.com *Date: *Tue, 27 Apr 2010 13:05:47 -0400 *To: *NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com *Subject: *Ink toner cold callers I’m assuming most of you are like me and in charge of the “consumables” for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it’s starting to get old with upwards of 3 or 4 calls per week and having to tell them “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45 seconds to a minute I’d rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn’t ask for one of us by name, they aren’t our supplier, and that I’d prefer the caller never get passed along; but I’m afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don’t have a lot of faith in my “users” J) [image: John-Aldrich][image: Tile-Tools] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image002.jpgimage001.jpg
Re: Ink toner cold callers
Agreed. That would be great. Sent from my BlackBerry® smartphone with Nextel Direct Connect -Original Message- From: Jon Harris jk.har...@gmail.com Date: Tue, 27 Apr 2010 15:29:46 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Subject: Re: Ink toner cold callers Put the home phone on the national donotcall list. I wish the feds would allow businesses to put their phone numbers on the list. Jon On Tue, Apr 27, 2010 at 1:19 PM, Richard Stovall rich...@gmail.com wrote: IF the call gets to me, I explain that I do not take unsolicited sales calls for any reason, and ask to be removed from whatever list they used to reach me. Same at home. Just don't have the time or the desire to listen to anyone's sales spiel. For any product or service. On Tue, Apr 27, 2010 at 1:13 PM, viperb...@gmail.com wrote: I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerry® smartphone with Nextel Direct Connect -- *From: *John Aldrich jaldr...@blueridgecarpet.com *Date: *Tue, 27 Apr 2010 13:05:47 -0400 *To: *NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com *Subject: *Ink toner cold callers I’m assuming most of you are like me and in charge of the “consumables” for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it’s starting to get old with upwards of 3 or 4 calls per week and having to tell them “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45 seconds to a minute I’d rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn’t ask for one of us by name, they aren’t our supplier, and that I’d prefer the caller never get passed along; but I’m afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don’t have a lot of faith in my “users” J) [image: John-Aldrich][image: Tile-Tools] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ image002.jpgimage001.jpg
Re: Ink toner cold callers
Already on it. Between that and Ooma's various privacy features we get very, very few telemarketing calls anymore. On Tue, Apr 27, 2010 at 3:29 PM, Jon Harris jk.har...@gmail.com wrote: Put the home phone on the national donotcall list. I wish the feds would allow businesses to put their phone numbers on the list. Jon On Tue, Apr 27, 2010 at 1:19 PM, Richard Stovall rich...@gmail.comwrote: IF the call gets to me, I explain that I do not take unsolicited sales calls for any reason, and ask to be removed from whatever list they used to reach me. Same at home. Just don't have the time or the desire to listen to anyone's sales spiel. For any product or service. On Tue, Apr 27, 2010 at 1:13 PM, viperb...@gmail.com wrote: I forward the calls to our local rejection hotline (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerry® smartphone with Nextel Direct Connect -- *From: *John Aldrich jaldr...@blueridgecarpet.com *Date: *Tue, 27 Apr 2010 13:05:47 -0400 *To: *NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com *Subject: *Ink toner cold callers I’m assuming most of you are like me and in charge of the “consumables” for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it’s starting to get old with upwards of 3 or 4 calls per week and having to tell them “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45 seconds to a minute I’d rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn’t ask for one of us by name, they aren’t our supplier, and that I’d prefer the caller never get passed along; but I’m afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don’t have a lot of faith in my “users” J) [image: John-Aldrich][image: Tile-Tools] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
Re: Ink toner cold callers
This happens ever so often... Most times, a gentle sorry, we're very happy with our supplier solves that problem. For those who don't get it, I would put them on speaker phone and continue with whatever I was doing until they got to the end of whatever they insisted on saying, at which point I would say, Sorry, not going to happen. The first approach takes about 15-30 seconds, and the second takes only 5 seconds more -- at the end of their ramblings. I occasionally request info via email, at least for vendors of security or networking equipment. I've found a few good products this way. -ASB: http://XeeSM.com/AndrewBaker On Tue, Apr 27, 2010 at 1:05 PM, John Aldrich jaldr...@blueridgecarpet.comwrote: I’m assuming most of you are like me and in charge of the “consumables” for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it’s starting to get old with upwards of 3 or 4 calls per week and having to tell them “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45 seconds to a minute I’d rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn’t ask for one of us by name, they aren’t our supplier, and that I’d prefer the caller never get passed along; but I’m afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don’t have a lot of faith in my “users” J) [image: John-Aldrich][image: Tile-Tools] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image002.jpgimage001.jpg
Re: Ink toner cold callers
I send all cold transfers from reception to VM and the auto attendant screens all calls for me that dial my extension. - Original Message - From: John Aldrich To: NT System Admin Issues Sent: Tuesday, April 27, 2010 1:05 PM Subject: Ink toner cold callers I'm assuming most of you are like me and in charge of the consumables for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them sorry, we're under a maintenance contract. Goodbye and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my users J) ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~image001.jpgimage002.jpg
Re: Ink toner cold callers
On Tue, Apr 27, 2010 at 1:52 PM, Mayo, Bill bem...@pittcountync.gov wrote: At least in the world of nuisance calls, take me off your list does no good. As I understand it, federal law requires telemarketers to maintain a do not call list and you have to ask to be added to that. Mr. Mayo is correct. The magic words are do-not-call list. Even if they were obligated to take your number off some list, they buy/sell lists constantly. You'd get right back on it. But for residences, telemarketers are legally obligated to maintain a do-not-call list, put the number on it at your request, and maintain your listing for ten years. Give them all your phone numbers, and get the name of the person, the name of the business, the correspondence address, and make note of the date and time. You can collect penalties to the tune of something like $200 per violation. The do-not-call regulations do not apply to businesses, but many telemarketers don't attempt to make the distinction, because making a mistake can be costly. More information: http://www.fcc.gov/cgb/donotcall/ -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
