[otrs] installation problem/question
I'm a new user, looking forward to getting OTRS up-and-running.
Unfortunately, I've managed to get a bit stumped with my installation.
I'm using a RHEL box w/ Apache 2.0.53 and mod_perl2.
I've installed otrs under /var/www (we use a variety of subdomains,
each in its own directory under /var/www - OTRS will be
support.oursite.com).
I've gotten everything configured and my virtual server is
configured. However, when I try to hit OTRS I get:
Software error:
at /var/www/otrs/Kernel/Config/Defaults.pm line 1803.
I don't even know where to begin with this...
My httpd.conf contains the following:
VirtualHost ###.###.###.###:80
DocumentRoot /var/www/otrs
ServerName support.oursite.com
# Directory /var/www/otrs
#allow from all
#Options +Indexes
# /Directory
# agent, admin and customer frontend
ScriptAlias /otrs/ /var/www/otrs/bin/cgi-bin/
Alias /otrs-web/ /var/www/otrs/var/httpd/htdocs/
# load all otrs modules
Perlrequire /var/www/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
Location /otrs
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
/Location
# directory settings
Directory /var/www/otrs/bin/cgi-bin/
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
/Directory
Directory /var/www/otrs/var/httpd/htdocs/
AllowOverride None
Order allow,deny
Allow from all
/Directory
# MaxRequestsPerChild (so no apache child will be to big!)
# MaxRequestsPerChild 400
/VirtualHost
and the scripts/apache2-perl-startup.pl looks like this:
#! /usr/bin/perl
use strict;
# make sure we are in a sane environment.
#$ENV{GATEWAY_INTERFACE} =~ /^CGI-Perl/ or die GATEWAY_INTERFACE not
Perl!;
# check $ENV{MOD_PERL}, $ENV{GATEWAY_INTERFACE} is deprecated for
mod_perl2
$ENV{MOD_PERL} =~ /mod_perl/ or die MOD_PERL not used!;
# set otrs lib path!
use lib /var/www/otrs;
use lib /var/www/otrs/Kernel/cpan-lib;
# pull in things we will use in most requests so it is read and compiled
# exactly once
#use CGI (); CGI-compile(':all');
use CGI (); CGI-compile(':cgi');
use CGI::Carp ();
# use Apache ();
use Apache::DBI ();
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'ar12row');
use DBI ();
# enable this if you use mysql
use DBD::mysql ();
# enable this if you use postgresql
#use DBD::Pg ();
# enable this if you use oracle
#use DBD::Oracle ();
(...etc...)
Can anybody offer me any suggestions? Thanks.
-Chris___
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Support orr consulting for your OTRS system?
= http://www.otrs.com/
[otrs] OTRS Installation Problems
All, I am installing OTRS-2.0.4 on Linux Fedora Core 4. I used yum and installed the rpm without incident. When I try http://stleo.net/otrs/installer.pl I receive the following error: Forbidden You don't have permission to access /otrs/installer.pl on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Can you provide any help? Thanks. Ed Carlsen ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation on Windows when Apache is already installed
On Tue, Oct 31, 2006 at 03:04:49PM -0500, Gary Feldman wrote: I've searched the archives, and discovered that this question has been asked before but never answered: How does one install OTRS if Apache (and other prerequisites) are already installed? There's one note that's a couple of years old that claims it's not a problem, but when I run the 2.1.1 Windows installer, I get Found the installed service Apache2. Installation aborted. Please remove the services Apache, MySQL, Perl, and Cron before continuing. Obviously, removing such services is unacceptable, since the reason they're there is that other systems on the server rely on them. Do the OTRS developers consider this a bug in the installer? My opinion is yes; an installation kit could choose to require them as prerequisites, but it should never prohibit existing installations, and nor should it try to install them itself without going through the native installers for the various products. On Windows such cross-installs aren't that easy. Please try a .zip / tar.gz and configure Apache on your own. Paul -- : Please answer below the quote, use a realname and : use plain-text (no HTML). : Thank you. signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
AW: [otrs] Installation on Windows when Apache is already installed
-Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Gary Feldman Gesendet: Dienstag, 31. Oktober 2006 21:05 An: OTRS Users Betreff: [otrs] Installation on Windows when Apache is already installed I've searched the archives, and discovered that this question has been asked before but never answered: How does one install OTRS if Apache (and other prerequisites) are already installed? There's one note that's a couple of years old that claims it's not a problem, but when I run the 2.1.1 Windows installer, I get Found the installed service Apache2. Installation aborted. Please remove the services Apache, MySQL, Perl, and Cron before continuing. Obviously, removing such services is unacceptable, since the reason they're there is that other systems on the server rely on them. Get linux, get a new server, get VMTN http://www.vmware.com/vmtn/appliances/directory/591. Just a suggestion. :) Do the OTRS developers consider this a bug in the installer? My opinion is yes; an installation kit could choose to require them as prerequisites, but it should never prohibit existing installations, and nor should it try to install them itself without going through the native installers for the various products. Thanks, Gary ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installation on Windows when Apache is already installed
I've searched the archives, and discovered that this question has been asked before but never answered: How does one install OTRS if Apache (and other prerequisites) are already installed? There's one note that's a couple of years old that claims it's not a problem, but when I run the 2.1.1 Windows installer, I get Found the installed service Apache2. Installation aborted. Please remove the services Apache, MySQL, Perl, and Cron before continuing. Obviously, removing such services is unacceptable, since the reason they're there is that other systems on the server rely on them. Do the OTRS developers consider this a bug in the installer? My opinion is yes; an installation kit could choose to require them as prerequisites, but it should never prohibit existing installations, and nor should it try to install them itself without going through the native installers for the various products. Thanks, Gary ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] Joomla auf OTRS Installation installieren
Hallo zusammen, wir setzen mit stetig steigender Begeisterung OTRS bei uns ein. Es ist bei uns auf einem Windows 2003 Server in der Version 2.0.4 mit Hilfe des Windows Installers installiert worden. Jetzt möchten wir gerne, dass Anwender beim Aufruf der Root-Seiten eine Joomla Installation zu sehen bekommen. Ich weiß zwar, wie man Apache und PHP miteinander zum Laufen bekommt, ich bin aber irgendwie nicht in der Lage, die httpd.conf der OTRS Installation PHP fähig zu machen. Muss ich da irgendwas beachten? Läuft der Apache vielleicht in einem mir unbekannten Modus? Vielen Dank für alle Tipps und schöne Grüße aus Speyer Christian Bock ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs] Installation on Windows using IIS and MS SQL Server
So, I take it that when you reply LOL, that means you don't know how to setup OTRS.On 10/16/06, Andy Lubel [EMAIL PROTECTED] wrote: LOL. On 10/14/06 3:50 PM, David Violino [EMAIL PROTECTED] wrote: Has anyone setup OTRS using IIS and MS SQL Server instead of the builtin Apache and MySQL? Can you provide detailed steps? Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?= http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE : [otrs] Installation on Oracle 9.2
Just resolved the issue on my own for the installation! The constraints were created before the insert. Then we tried several times the insert, so the sequence were not initialised. After a re_run of: 1) otrs-schema.oracle.sql 2) initial_insert.sql 2) otrs-schema-post.oracle.sql All the data and structure is inserted fine. But my second question is still to be answered, does someone allready running OTRS 2.x on Oracle with Success, what are the things to care about? Thank you! Cordialement, Bastien Leblanc - Administrateur Peoplesoft CAPGEMINI int: 30 01 69 ext: 01 56 33 01 69 -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de EXT / CAP GEMINI LEBLANC Bastien Envoyé : lundi 16 octobre 2006 18:01 À : otrs@otrs.org Objet : [otrs] Installation on Oracle 9.2 Hi, I am trying to install OTRS 2.1 for my client under Oracle 9.2. The problem comes with the initial insert script. All the insert statements are based on the AUTO_INCREMENT status of the tables. But this doesn't exist in Oracle. I found one mail in the mailing list archives about someone writing a patch. My question is, is there someone who allready wrote a patch for these insert (and maybe also for the rest of the code?) Second question, do you recommand using Oracle anyway? Thank you for your answer Regards, Bastien Leblanc - Peoplesoft Administrator CAPGEMINI ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation on Windows using IIS and MS SQL Server
Title: Re: [otrs] Installation on Windows using IIS and MS SQL Server LOL. On 10/14/06 3:50 PM, David Violino [EMAIL PROTECTED] wrote: Has anyone setup OTRS using IIS and MS SQL Server instead of the builtin Apache and MySQL? Can you provide detailed steps? Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installation on Oracle 9.2
Hi, I am trying to install OTRS 2.1 for my client under Oracle 9.2. The problem comes with the initial insert script. All the insert statements are based on the AUTO_INCREMENT status of the tables. But this doesnt exist in Oracle. I found one mail in the mailing list archives about someone writing a patch. My question is, is there someone who allready wrote a patch for these insert (and maybe also for the rest of the code?) Second question, do you recommand using Oracle anyway? Thank you for your answer Regards, Bastien Leblanc Peoplesoft Administrator CAPGEMINI ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installation on Windows using IIS and MS SQL Server
Has anyone setup OTRS using IIS and MS SQL Server instead of the builtin Apache and MySQL?Can you provide detailed steps?Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] OTRS installation..
Dustin Oprea wrote: I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. What mainstream yum repository? What OS are you using? 'rpm -ql otrs' should give you a hint about what the rpm installed and where. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] OTRS installation..
I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: Dustin Oprea wrote: I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. What mainstream yum repository? What OS are you using? 'rpm -ql otrs' should give you a hint about what the rpm installed and where. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] OTRS installation..
Did you restart Apache? -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Dustin Oprea Verzonden: maandag 2 oktober 2006 14:15 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: Dustin Oprea wrote: I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. What mainstream yum repository? What OS are you using? 'rpm -ql otrs' should give you a hint about what the rpm installed and where. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] OTRS installation..
You should have a alias similar to this one in your httpd.conf. Alias /otrs-web/ /usr/usr200/otrs/var/httpd/htdocs/ ScriptAlias /otrs/ /usr/usr200/otrs/bin/cgi-bin/ Alias /otrs /usr/usr200/otrs/bin/cgi-bin/ And restart apache.. Andre -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dustin Oprea Sent: maandag 2 oktober 2006 14:15 To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: Dustin Oprea wrote: I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. What mainstream yum repository? What OS are you using? 'rpm -ql otrs' should give you a hint about what the rpm installed and where. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] OTRS installation..
Op 2-okt-2006, om 14:14 heeft Dustin Oprea het volgende geschreven: I mean that it is the regular Fedora Yum repositories. Ah ok, Fedora. I see it's in Fedora Extras these days. Nice. The documentation says I should be able to access it via http:// localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. What's the problem with this? The apache config installed with the otrs package should make sure http://localhost/otrs/installer.pl serves the file in /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Did you restart apache (service httpd restart)? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] OTRS installation..
And did you disable SElinux? -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Dustin Oprea Verzonden: maandag 2 oktober 2006 14:15 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: Dustin Oprea wrote: I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. What mainstream yum repository? What OS are you using? 'rpm -ql otrs' should give you a hint about what the rpm installed and where. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] OTRS installation..
It appears that they aliases may not have been setup... So I need to look into that. I believe that I've disabled SELinux at present to try and minimize the confusion :) . Peter van Beugen wrote: And did you disable SElinux? -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Namens Dustin Oprea Verzonden: maandag 2 oktober 2006 14:15 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: Dustin Oprea wrote: I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. What mainstream yum repository? What OS are you using? 'rpm -ql otrs' should give you a hint about what the rpm installed and where. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] OTRS installation..
Dustin Oprea wrote: It appears that they aliases may not have been setup... So I need to look into that. Didn't the otrs rpm install a config file in /etc/httpd/conf.d/ or something? rpm -qc otrs ? I believe that I've disabled SELinux at present to try and minimize the confusion :) . The 'sestatus' command will tell you the status of SELinux. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS installation..
I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. Dustin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs-de] Apache Fehlermeldung nach OTRS-Installation
hi, nimm doch dieses, das geht ;-) --8-- Das RPM-Paket gibt es schon, allerdings ist es aus uns unbekannten Gründen nicht auf den CD- bzw. DVD-Versionen enthalten, in den online-Repositories liegt es jedoch vor. Siehe z. B.: ftp://ftp.gwdg.de/pub/linux/suse/opensuse/distribution/SL-10.1/inst-source/suse/i586/otrs-2.0.4-10.i586.rpm --8-- grüßle erik Hallo zusammen Nach der Instakllation von SuSe10.1 fand ich kein OTRS-RPM-Paket dazu. So installierte ich das 2.0.4 PRM-Paket für die SuSe 9.x Versionen. Nachdem der Apache nun wegen Perl 'gemeckert' hat, habe ich dies ihm eingetragen. Nun erhalte ich beim Starten von Apache folgende Meldung: Failed to start apache : Apache does not appear to be running : Starting httpd2 (prefork) [Tue Jun 20 09:15:04 2006] [warn] Useless use of AllowOverride in line 19. ..done Leider verstehe ich diese Meldung nicht. Kann mir jemand diese Meldung erklären und wo ich den Fehler suchen muss? Gruss Roland ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
RE: [otrs] Installation Questions
im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the fast option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so: # # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # # Directory settings # Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a Include /etc/httpd/sites/*.conf and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however! HTH, Andy -Original Message- From: [EMAIL PROTECTED] on behalf of Hershel Robinson Sent: Wed 6/7/2006 7:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Installation Questions Andy Lubel wrote: Do you load the mod_perl and mod_cgi module? Here is my httpd.conf file: http://wcconline.com/httpd.txt save the VirtualHost sections that I removed (to protect the innocent) Thanks. -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Andy Lubel wrote: im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the fast option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so: # # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # # Directory settings # Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a Include /etc/httpd/sites/*.conf and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however! No, CPanel set up those automatically. There are a slew of existing sites on this VPS. I added the lines as you suggest, to the end of httpd.conf. I still get Internal Server Error. Any other ideas? Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation Questions
Options +execCGI is under the directory tag? -Original Message- From: [EMAIL PROTECTED] on behalf of Hershel Robinson Sent: Thu 6/8/2006 11:03 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Installation Questions Andy Lubel wrote: im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the fast option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so: # # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # # Directory settings # Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a Include /etc/httpd/sites/*.conf and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however! No, CPanel set up those automatically. There are a slew of existing sites on this VPS. I added the lines as you suggest, to the end of httpd.conf. I still get Internal Server Error. Any other ideas? Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Andy Lubel wrote: Options +execCGI is under the directory tag? Yes, my httpd.conf ends thusly: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box. I am trying to install from a tarball. I followed the instructions in the README file. Steps 1-5 went fine. Step 6 I will discuss below. Step 7 also worked. Now when I go to mysite/otrs/ I see a list of files. This is a step in the right direction. :) When I attempt to execute index.pl or installer.pl however, I get: == Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [EMAIL PROTECTED] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. == The log shows: [Wed Jun 7 10:22:24 2006] [error] [client 212.143.165.237] Premature end of script headers: /opt/otrs/bin/cgi-bin/installer.pl [Wed Jun 7 10:22:24 2006] [error] [client 212.143.165.237] File does not exist: /home/mylogin/public_html/500.shtml but when I run [EMAIL PROTECTED] [/opt/otrs/bin/cgi-bin]# perl installer.pl I get a perfectly valid HTML page outputted. Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ to the very bottom of httpd.conf What now? -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Hershel Robinson wrote: Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ to the very bottom of httpd.conf What now? I have this instead: ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ So, a ScriptAlias instead of a normal Alias. That should tell apache to execute the files as scripts, instead of serving them up as text documents. Here's my full vhost configuration for OTRS using mod_perl instead of CGI (much faster): # agent, admin and customer frontend ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options Location /otrs # ErrorDocument 403 /otrs/customer.pl AllowOverride None ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders Order allow,deny Allow from all /Location # directory settings Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory You might have to replace Apache::Reload with Apache2::Reload on your system (two occurences), I'm not sure. Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Nils Breunese (Lemonbit Internet) wrote: Hershel Robinson wrote: Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ to the very bottom of httpd.conf What now? I have this instead: ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ So, a ScriptAlias instead of a normal Alias. That should tell apache to execute the files as scripts, instead of serving them up as text documents. Tried that and I get the same results. Here's my full vhost configuration for OTRS using mod_perl instead of CGI (much faster): Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running. any other ideas? -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Hershel Robinson wrote: Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running. any other ideas? Maybe the key is Options +ExecCGI? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Nils Breunese (Lemonbit Internet) wrote: Hershel Robinson wrote: Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running. any other ideas? Maybe the key is Options +ExecCGI? Tried it in .htaccess in the OTRS /bin/cgi-bin/ dir and then I also added it to httpd.conf. Same results. I did: perl installer.pl installer.htm and when I bring up that file (http://mysite.com/otrs/installer.htm) it looks good. Except for the HTTP header stuff at the top. Any other ideas??? -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Do you load the mod_perl and mod_cgi module? On 6/7/06 2:40 PM, Hershel Robinson [EMAIL PROTECTED] wrote: Nils Breunese (Lemonbit Internet) wrote: Hershel Robinson wrote: Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running. any other ideas? Maybe the key is Options +ExecCGI? Tried it in .htaccess in the OTRS /bin/cgi-bin/ dir and then I also added it to httpd.conf. Same results. I did: perl installer.pl installer.htm and when I bring up that file (http://mysite.com/otrs/installer.htm) it looks good. Except for the HTTP header stuff at the top. Any other ideas??? -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Andy Lubel wrote: Do you load the mod_perl and mod_cgi module? Here is my httpd.conf file: http://wcconline.com/httpd.txt save the VirtualHost sections that I removed (to protect the innocent) Thanks. -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box. OK, thank you very much for your assistance. Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Hershel Robinson wrote: Apache 1.3.36 is the OFFICIALLY supported version of Apache. 2.x is not supported OFFICIALLY by CPanel and is labeled beta as far as support, so I would suggest being careful trying to use it. You can install whatever you like. However, most likely installing it will most likely not help you as the pre-made RPM distributions are not going to put the files where you want them. The script may have installed a file called /etc/httpd/conf.d/ otrs.conf, however... APACHE is not looking there. Well, I guess you better not use the OTRS rpm provided for FC1,2,3 then. That rpm makes quite a lot of assumptions about your system, but as CPanel/your PVS messed with the system quite a bit your system isn't really looking like a FC2 system anymore. For instance: Fedora comes with Apache2 by default, so the OTRS rpm for FC1,2,3 assumes you're running Apache2. I installed OTRS on several servers running Plesk and at least Plesk doesn't completely change your system around. The OTRS rpm worked just fine on those machines. Any other ideas? I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Hershel Robinson wrote: I am attempting to install OTRS on a Linux VPS (virtual private server). I have SSH access to the server. I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked. Well, it claimed to have worked. Unfortunately the URL that it provided me to continue the installation failed--it doesn't exist. A few points to note about this situation: I myself have few Linux skills--nothing more than the Unix basics I used back in college. Furthermore, I know very little about this VPS, as in how precisely it works etc. The VPS support responded thusly when asked what OS the machine runs: Linux host.mzshosting.com 2.6.8-022stab078.1-enterprise #1 SMP Thu May 11 13:51:08 MSD 2006 i686 athlon i386 GNU/Linux That's the answer to what kernel the machine runs, not what OS it is. You might want to cat /etc/*-release. Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one. The machine is hosted by powervps.com I see they host 4 kinds of control panels. Which one do you have? After the install, the system said to continue here: http://host.mzshosting.com/otrs/installer.pl but mzshosting.com itself doesn't really go anywhere, let alone that URI. So, can anyone tell me how to proceed from here? Use any domain hosted on the server and append /otrs/installer.pl for the location of the installer. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Questions
Nils, thank you for responding. Linux host.mzshosting.com 2.6.8-022stab078.1-enterprise #1 SMP Thu May 11 13:51:08 MSD 2006 i686 athlon i386 GNU/Linux That's the answer to what kernel the machine runs, not what OS it is. I thought it was something like that. :) You might want to cat /etc/*-release. #cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang) Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one. I wrote in my last post: I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked. Is that what you are asking? The machine is hosted by powervps.com I see they host 4 kinds of control panels. Which one do you have? Virtuozzo Power Panel and of course the manager is WHM 10.0.0 cPanel 10.0.0-R161 Fedora i686 - WHM X v3.1.0 Use any domain hosted on the server and append /otrs/installer.pl for the location of the installer. Tried that now on two domains and both say: The requested URL /otrs/installer.pl was not found on this server. There is a /opt/otrs directory on the server now with all kinds of stuff there, but that's all I can tell you at this point. Any ideas? Thank you very much for your assistance, Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Questions
Hershel Robinson wrote: #cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang) Looks like Fedora Core 2 to me. :o) Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one. I wrote in my last post: I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked. Is that what you are asking? Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually). Use any domain hosted on the server and append /otrs/installer.pl for the location of the installer. Tried that now on two domains and both say: The requested URL /otrs/installer.pl was not found on this server. There is a /opt/otrs directory on the server now with all kinds of stuff there, but that's all I can tell you at this point. The rpm installation should have created /etc/httpd/conf.d/otrs.conf which has a ScriptAlias directive that makes sure /otrs/ is linked to /opt/otrs/bin/cgi-bin/. Maybe still you need to restart apache in order to load the OTRS config for apache. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Questions
#cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang) Looks like Fedora Core 2 to me. :o) It does? How did you know that? You Linux guys are so technical. :) Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually). I used FTP to get the file straight onto the server and I *think* I used RH8, but I am not 100% certain today. Perhaps I should remove this RPM and reinstall now that I know which is the correct one? The rpm installation should have created /etc/httpd/conf.d/otrs.conf which has a ScriptAlias directive that makes sure /otrs/ is linked to /opt/otrs/bin/cgi-bin/. Maybe still you need to restart apache in order to load the OTRS config for apache. Yes, that file is there and has: ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ I restarted apache now (although I also did this yesterday) and still page not found. /opt/otrs/bin/cgi-bin/installer.pl certainly exists, however. :) I tried now mysite.com/otrs/ and got: You don't have permission to access /otrs/ on this server. This is opposed to mysite/otrs/installer.pl which shows: The requested URL /otrs/installer.pl was not found on this server. Perhaps therein lies the problem? Permissions? Doesn't seem to be however: drwxrwxr-x 3 apache apache 1024 May 30 04:00 cgi-bin/ and -rwxrwxr-x 1 apache apache 4365 Nov 12 2005 installer.pl* Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Questions
Hershel Robinson wrote: Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually). I used FTP to get the file straight onto the server and I *think* I used RH8, but I am not 100% certain today. Perhaps I should remove this RPM and reinstall now that I know which is the correct one? Well, since that would probably be not too much work, maybe you better make sure. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Questions
two offline emails snipped
First I used rpm -e to remove the package, then I tried this:
[snip]
[EMAIL PROTECTED] [/]# ls o*
otrs-2.0.4-01.i386.rpm
opt:
./ ../ otrs/
This seems strange to me. I'd think that after doing rpm -e otrs
/opt/otrs would be gone. But I might be wrong.
[EMAIL PROTECTED] [/]# rpm -ivh otrs-2.0.4-01.i386.rpm
Preparing...
### [100%]
Check OTRS user (/etc/passwd)... otrs exists.
1:otrs
### [100%]
Either otrs was not properly uninstalled or uninstalling it doesn't
remove the otrs system user. I don't know really. In the latter case
there's no problem.
I always use -Uvh by the way, as it will ensure you'll never have two
versions (or more) of the same package installed (of course I do use
-ivh for kernels and such).
You have more ideas?
Can you do the following and mail me the output?
# rm otrs-2.0.4-01.i386.rpm
# rpm -e otrs
# rm -rf /opt/otrs
# wget ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm
# ls -l otrs*
# rpm -Uvh otrs-2.0.4-01.i386.rpm
# service httpd restart
# service otrs restart
Go to http://hostname/otrs/installer.pl
Here it is:
[EMAIL PROTECTED] [/]# rm otrs-2.0.4-01.i386.rpm
rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y
[EMAIL PROTECTED] [/]# rpm -e otrs
error: package otrs is not installed
[EMAIL PROTECTED] [/]# rm -rf /opt/otrs
[EMAIL PROTECTED] [/]# wget
ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm
--06:42:42--
ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm
= `otrs-2.0.4-01.i386.rpm.1'
Resolving ftp.otrs.org... 217.160.177.88
Connecting to ftp.otrs.org[217.160.177.88]:21... connected.
Logging in as anonymous ... Logged in!
== SYST ... done.== PWD ... done.
== TYPE I ... done. == CWD /pub/otrs/RPMS/redhat/8.0 ... done.
== PASV ... done.== RETR otrs-2.0.4-01.i386.rpm ... done.
[= ] 11,844,037 733.55K/s
06:42:59 (702.80 KB/s) - `otrs-2.0.4-01.i386.rpm.1' saved [11,844,037]
[EMAIL PROTECTED] [/]# ls -l otrs*
-rw-r--r-- 1 root root 11844037 May 31 05:07 otrs-2.0.4-01.i386.rpm
-rw-r--r-- 1 root root 11844037 May 31 06:42 otrs-2.0.4-01.i386.rpm.1
[EMAIL PROTECTED] [/]# rpm -Uvh otrs-2.0.4-01.i386.rpm
Preparing...###
[100%]
Check OTRS user (/etc/passwd)... otrs exists.
1:otrs ###
[100%]
Next steps:
[httpd services]
Restart httpd 'service httpd restart'
[mysqld service]
Start mysqld 'service mysqld start'
[install the OTRS database]
Use a webbrowser and open this link:
http://host.mzshosting.com/otrs/installer.pl
[OTRS services]
Start OTRS 'service otrs start' (service otrs {start|stop|status|restart).
Have fun!
Your OTRS Team
[EMAIL PROTECTED] [/]# service httpd restart
/etc/init.d/httpd restart: httpd restarted
[EMAIL PROTECTED] [/]# service otrs restart
Shutting down OTRS
Disable /opt/otrs/bin/PostMaster.pl ... done.
Shutting down cronjobs ...
no crontab for otrs
failed!
Starting OTRS..
Checking httpd ... failed!
-- Please start the webserver at first! (service httpd start) --
[EMAIL PROTECTED] [/]#
HTTP results in:
The requested URL /otrs/installer.pl was not found on this server.
I did this too just for fun:
[EMAIL PROTECTED] [/]# rpm -qa | grep otrs
otrs-2.0.4-01
Hershel
--
Gallery Robinson Web Services
http://web.galleryrobinson.com/
___
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Support oder Consulting für Ihr OTRS System?
= http://www.otrs.de/
Re: [otrs] Installation Questions
Hershel Robinson wrote: [EMAIL PROTECTED] [/]# rm otrs-2.0.4-01.i386.rpm rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y [EMAIL PROTECTED] [/]# rpm -e otrs error: package otrs is not installed [EMAIL PROTECTED] [/]# rm -rf /opt/otrs [EMAIL PROTECTED] [/]# wget ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/ otrs-2.0.4-01.i386.rpm --06:42:42-- ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/ otrs-2.0.4-01.i386.rpm = `otrs-2.0.4-01.i386.rpm.1' Resolving ftp.otrs.org... 217.160.177.88 Connecting to ftp.otrs.org[217.160.177.88]:21... connected. Logging in as anonymous ... Logged in! == SYST ... done.== PWD ... done. == TYPE I ... done. == CWD /pub/otrs/RPMS/redhat/8.0 ... done. == PASV ... done.== RETR otrs-2.0.4-01.i386.rpm ... done. [= ] 11,844,037 733.55K/s 06:42:59 (702.80 KB/s) - `otrs-2.0.4-01.i386.rpm.1' saved [11,844,037] [EMAIL PROTECTED] [/]# ls -l otrs* -rw-r--r-- 1 root root 11844037 May 31 05:07 otrs-2.0.4-01.i386.rpm -rw-r--r-- 1 root root 11844037 May 31 06:42 otrs-2.0.4-01.i386.rpm.1 It seems that in one of your previous FTP sessions you created otrs-2.0.4-01.i386.rpm.1 by downloading otrs-2.0.4-01.i386.rpm while you already had a file by that name in the download directory. You might then have installed the 'old' rpm again. Anyway, after my steps you should be installing the correct version. You can delete the .rpm. 1 file anyhow. [EMAIL PROTECTED] [/]# service otrs restart Shutting down OTRS Disable /opt/otrs/bin/PostMaster.pl ... done. Shutting down cronjobs ... no crontab for otrs failed! Starting OTRS.. Checking httpd ... failed! -- Please start the webserver at first! (service httpd start) -- This seems very strange. What does 'service httpd status' say? Maybe you have some sort of strange custom httpd setup that OTRS doesn't detect. What does 'rpm -q httpd' say? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation Questions
I am attempting to install OTRS on a Linux VPS (virtual private server). I have SSH access to the server. I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked. Well, it claimed to have worked. Unfortunately the URL that it provided me to continue the installation failed--it doesn't exist. A few points to note about this situation: I myself have few Linux skills--nothing more than the Unix basics I used back in college. Furthermore, I know very little about this VPS, as in how precisely it works etc. The VPS support responded thusly when asked what OS the machine runs: Linux host.mzshosting.com 2.6.8-022stab078.1-enterprise #1 SMP Thu May 11 13:51:08 MSD 2006 i686 athlon i386 GNU/Linux The machine is hosted by powervps.com After the install, the system said to continue here: http://host.mzshosting.com/otrs/installer.pl but mzshosting.com itself doesn't really go anywhere, let alone that URI. So, can anyone tell me how to proceed from here? Thanks, Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Change OTRS Installation
How difficult would it be to switch from the Linux based OTRS 2.4.2 to the Windows based OTRS? Is migrating the data a big deal. Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Change OTRS Installation
Both Systems use the same database backends ? Piece of cake ... I migrated from 1.3.1 and mysql 3.23.39 on server a to 2.0.4 and mysql 4.1.10 on server b, dumped the sql and shoot it over, everything worked fine for me ... But, why the hell migrate back to win ?! hth franzf Scott Sheridan wrote: How difficult would it be to switch from the Linux based OTRS 2.4.2 to the Windows based OTRS? Is migrating the data a big deal. Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs installation on CentOS
It seems that the part of including the otrs apache2-httpd.include.httpd.conf file was missing from the instruction set. I'll take credit for my blunder as the REAME.webserver does detail _some of this, but just properly including the above file seems to make everything work again. Hooray! Only problem currently is that: http://[server]/otrs/ does not properly resolve to the index.pl I'm sure this is an apache setting however. Cheers, -=cj On Mon, Nov 21, 2005 at 05:34:46PM -0800, Chris Jones wrote: Hello all; I have gone the incredibly simple process of installing OTRS on a Debian box, and have now done the slightly more painful manual install from a .tar.gz on a box running CentOS 4. All went relatively smoothly minus a few PERL modules (LDAP GD) which are not manditory so I'll deal with that a later time. The problem I'm getting is not being able to see the icons once I log in. I received NO ERRORS during the installation. Everything appeared to go smoothly. Current errors from apache: /*/ [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] (13)Permission denied: exec of '/opt/otrs/var/httpd/htdocs/images/Standard/up.png' failed, referer: htt p://192.168.2.45/otrs/index.pl?Action=AgentPreferences [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] Premature end of script headers: up.png, referer: http://192.168.2.45/otrs/index.pl?Action=AgentPrefere nces [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] File does not exist: /v ar/www/html/favicon.ico /*/ Getting many of these with *.png. The permissions on the png's as well as all the scripts look fine. I'm able to browse around the app and add users. Ideas are most welcome. -=cj -- Chris Jones Developer/Consultant (604)738-8254 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs installation on CentOS
Hi Chris, Chris Jones wrote: It seems that the part of including the otrs apache2-httpd.include.httpd.conf file was missing from the instruction set. I'll take credit for my blunder as the REAME.webserver does detail _some of this, but just properly including the above file seems to make everything work again. Hooray! Only problem currently is that: http://[server]/otrs/ does not properly resolve to the index.pl [...] it really depends on your otrs.conf in your /etc/apache2/conf.d/. You need to set snip Location /otrs ErrorDocument 403 /otrs/index.pl /Location /snip Restart your Apache and it's suppossed to work. :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Otrs installation on CentOS
Hello all; I have gone the incredibly simple process of installing OTRS on a Debian box, and have now done the slightly more painful manual install from a .tar.gz on a box running CentOS 4. All went relatively smoothly minus a few PERL modules (LDAP GD) which are not manditory so I'll deal with that a later time. The problem I'm getting is not being able to see the icons once I log in. I received NO ERRORS during the installation. Everything appeared to go smoothly. Current errors from apache: /*/ [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] (13)Permission denied: exec of '/opt/otrs/var/httpd/htdocs/images/Standard/up.png' failed, referer: htt p://192.168.2.45/otrs/index.pl?Action=AgentPreferences [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] Premature end of script headers: up.png, referer: http://192.168.2.45/otrs/index.pl?Action=AgentPrefere nces [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] File does not exist: /v ar/www/html/favicon.ico /*/ Getting many of these with *.png. The permissions on the png's as well as all the scripts look fine. I'm able to browse around the app and add users. Ideas are most welcome. -=cj -- Chris Jones Developer/Consultant (604)738-8254 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Problem with latest OTRS installation.
I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14 After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error. Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak So I assume its really a OTRS problem. If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/ I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually. Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - [EMAIL PROTECTED] Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Problem with latest OTRS installation.
Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content. Everything seems to be there, so this doesn't seems like a database problem. Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand? This would be much appreciated thanx you. Patrick Ouellet wrote: I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14 After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error. Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak So I assume its really a OTRS problem. If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/ I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually. Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - [EMAIL PROTECTED] Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Problem with latest OTRS installation.
Did you install mod_perl with Apache? Try yum provides mod_perl and see if you have installed that package. Claude Watson On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote: Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content. Everything seems to be there, so this doesn't seems like a database problem. Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand? This would be much appreciated thanx you. Patrick Ouellet wrote: I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14 After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error. Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak So I assume its really a OTRS problem. If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/ I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually. Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Problem with latest OTRS installation.
Thanx for the answer Claude Unfortunately the problem reside elsewhere since Mod_perl 2.0.1 is installed What I have found tho while trying different thing is that if I edit /etc/httpd/conf.d/otrs.conf and comment out those two lines I am able to load the page. PerlModule Apache::Reload PerlInitHandler Appache::Reload I get to the login page of otrs. Not able to log so far because I dont know the default password but I shall find out quickly. I'll keep you posted. btw: Can someone tell me what those two lines actually do? (Apache::Reload?) Claude Watson wrote: Did you install mod_perl with Apache? Try yum provides mod_perl and see if you have installed that package. Claude Watson On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote: Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content. Everything seems to be there, so this doesn't seems like a database problem. Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand? This would be much appreciated thanx you. Patrick Ouellet wrote: I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14 After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error. Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak So I assume its really a OTRS problem. If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/ I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually. Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - [EMAIL PROTECTED] Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Problem with latest OTRS installation.
Well I sorted it out. It works just fine if I comment out the two lines I have identified below. It bring up an error when I try to acces the Package Manager but I dont think this is a feature im going to use so its working. I have another question tho.. Its about esthetic.. how do I set a company name and logo in the customer front end? Thanx everyone :D Patrick Ouellet wrote: Thanx for the answer Claude Unfortunately the problem reside elsewhere since Mod_perl 2.0.1 is installed What I have found tho while trying different thing is that if I edit /etc/httpd/conf.d/otrs.conf and comment out those two lines I am able to load the page. PerlModule Apache::Reload PerlInitHandler Appache::Reload I get to the login page of otrs. Not able to log so far because I dont know the default password but I shall find out quickly. I'll keep you posted. btw: Can someone tell me what those two lines actually do? (Apache::Reload?) Claude Watson wrote: Did you install mod_perl with Apache? Try yum provides mod_perl and see if you have installed that package. Claude Watson On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote: Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content. Everything seems to be there, so this doesn't seems like a database problem. Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand? This would be much appreciated thanx you. Patrick Ouellet wrote: I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14 After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error. Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak So I assume its really a OTRS problem. If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/ I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually. Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - [EMAIL PROTECTED] Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Nachfrage OTRS Installation
Guten Tag Prince Star. Wie sieht den deine apache.conf aus bzw. deine vhost.conf? Am besten du teilst die zweite Installation auf das System auf, wie es sich gehört und die erste lässt du in /opt. Wo liegt denn nun das genaue Problem? Fehlermeldungen / Logs wären auch hilfreich? -- Mit freundlichen Grüssen Andre Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.2 Nee,andere Domains laufen nicht...bin hinter einem ProxyServer und DHCP... ich möchte gerne 2 Instanzen von OTRS laufen lassen... hab schon alles mögliche versucht...vielleicht kann mir einer helfen,damit ich 2 OTRS Installationen benutzen kann ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] otrs-Installation als name based virtual host?
Hallo Dieter, hallo Christian, leider mache ich immer noch mit der Konfiguration von OTRS als Apache2-name based virtual host herum :-( Ich bin bis jetzt nur einen kleinen Schritt weitergekommen: das Problem scheint wohl die Location /-Direktive zu sein. Irgendwie scheint er / nicht zu finden ... Unten nochmals die aktuelle Fassung von /etc/apache2/vhosts.d/otrs.conf Verzweiflung Bin ich denn der Einzigste, der OTRS als Apache2-named based virtual host arbeiten lassen will??? /Verzweiflung Trotzdem danke! Gruss Christoph. VirtualHost *:80 ServerAdmin [EMAIL PROTECTED] ServerName otrs.meinedomain.de DocumentRoot /opt/otrs/bin/cgi-bin/ DirectoryIndex index.pl Alias /otrs-web /opt/otrs/var/httpd/htdocs ScriptAlias /otrs /opt/otrs/bin/cgi-bin/ ErrorLog /var/log/apache2/otrs-error_log CustomLog /var/log/apache2/otrs-access_log combined # don't loose time with IP address lookups HostnameLookups Off # needed for named virtual hosts UseCanonicalName Off # configures the footer on server-generated documents ServerSignature On # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # directory settings Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory # set mod_perl2 options Location / #ErrorDocument 403 /customer.pl # AllowOverride None AllowOverride ALL ErrorDocument 403 /index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders Order allow,deny Allow from all /Location /VirtualHost -- Mit freundlichen Gruessen / Yours sincerely Christoph Haas Linux User #99546 GnuPG-/PGP-fingerprint: 944B D713 F72F 4398 B156 8089 DA8B 68F1 1543 51C3 GnuPG-/PGP-public-key: http://blackhole.pca.dfn.de:11371/pks/lookup?op=getsearch=0x154351C3 ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: AW: [otrs-de] otrs-Installation als name based virtual host?
- Original Message - From: Dieter Soost [EMAIL PROTECTED] To: User questions and discussions about OTRS.org in German otrs-de@otrs.org Sent: 05.08.2005 18:46:55 +0200 Subject: AW: [otrs-de] otrs-Installation als name based virtual host? Hallo, ServerAdmin [EMAIL PROTECTED] ServerName otrs.meinedomain.de DocumentRoot /opt/otrs/bin/cgi-bin/ #DirectoryIndex index.pl Alias /otrs-web /opt/otrs/var/httpd/htdocs Noch etwas ist mir grad hier aufgefallen: Warum ist DirectoryIndex auskommentiert ? weil u.a. index.pl in der httpd.conf als globale Index-Datei konfiguriert ist ... -- Mit freundlichen Gruessen / Yours sincerely Christoph Haas Linux User #99546 GnuPG-/PGP-fingerprint: 944B D713 F72F 4398 B156 8089 DA8B 68F1 1543 51C3 GnuPG-/PGP-public-key: http://blackhole.pca.dfn.de:11371/pks/lookup?op=getsearch=0x154351C3 ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
RE: [otrs-de] otrs-Installation als name based virtual host?
Hi Christoph, Ich habe OTRS ebenfalls als VHost laufen. Anbei meine Konfiguration: VirtualHost IP:80 UseCanonicalName Off DocumentRoot /opt/otrs/ ServerName otrs.meine-domain.net:80 ServerAdmin [EMAIL PROTECTED] ErrorLog /var/log/httpd/otrs_error.log CustomLog /var/log/httpd/otrs_access.log combined Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ ScriptAlias / /opt/otrs/bin/cgi-bin/ Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl PerlModule Apache::Reload PerlInitHandler Apache::Reload Location /otrs ErrorDocument 403 /index.pl AllowOverride None Options +ExecCGI SetHandler perl-script PerlHandler ModPerl::Registry PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSendHeader On PerlSetupEnv On Order allow,deny Allow from all DirectoryIndex index.pl /Location Directory /opt/otrs/bin/cgi-bin ErrorDocument 403 /index.pl AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all DirectoryIndex index.pl /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory /VirtualHost Gruß, Markus Rücker -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christoph Haas Sent: Monday, August 08, 2005 1:57 PM To: User questions and discussions about OTRS.org in German Subject: Re: [otrs-de] otrs-Installation als name based virtual host? Hallo Dieter, hallo Christian, leider mache ich immer noch mit der Konfiguration von OTRS als Apache2-name based virtual host herum :-( Ich bin bis jetzt nur einen kleinen Schritt weitergekommen: das Problem scheint wohl die Location /-Direktive zu sein. Irgendwie scheint er / nicht zu finden ... Unten nochmals die aktuelle Fassung von /etc/apache2/vhosts.d/otrs.conf Verzweiflung Bin ich denn der Einzigste, der OTRS als Apache2-named based virtual host arbeiten lassen will??? /Verzweiflung Trotzdem danke! Gruss Christoph. VirtualHost *:80 ServerAdmin [EMAIL PROTECTED] ServerName otrs.meinedomain.de DocumentRoot /opt/otrs/bin/cgi-bin/ DirectoryIndex index.pl Alias /otrs-web /opt/otrs/var/httpd/htdocs ScriptAlias /otrs /opt/otrs/bin/cgi-bin/ ErrorLog /var/log/apache2/otrs-error_log CustomLog /var/log/apache2/otrs-access_log combined # don't loose time with IP address lookups HostnameLookups Off # needed for named virtual hosts UseCanonicalName Off # configures the footer on server-generated documents ServerSignature On # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # directory settings Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory # set mod_perl2 options Location / #ErrorDocument 403 /customer.pl # AllowOverride None AllowOverride ALL ErrorDocument 403 /index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders Order allow,deny Allow from all /Location /VirtualHost -- Mit freundlichen Gruessen / Yours sincerely Christoph Haas Linux User #99546 GnuPG-/PGP-fingerprint: 944B D713 F72F 4398 B156 8089 DA8B 68F1 1543 51C3 GnuPG-/PGP-public-key: http://blackhole.pca.dfn.de:11371/pks/lookup?op=getsearch=0x154351C3 ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] otrs-Installation als name based virtual host? - SOLVED!
Hallo Markus, veeelen Dank!!! Du hast meinen Tag gerettet! Damit laeuft OTRS jetzt auch bei mir als VHost! Gruss Christoph. -- Mit freundlichen Gruessen / Yours sincerely Christoph Haas Linux User #99546 GnuPG-/PGP-fingerprint: 944B D713 F72F 4398 B156 8089 DA8B 68F1 1543 51C3 GnuPG-/PGP-public-key: http://blackhole.pca.dfn.de:11371/pks/lookup?op=getsearch=0x154351C3 ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs-de] otrs-Installation als name based virtual host?
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hallo, ich versuche unsere OTRS 2.0.1 -Installation als Apache2 Name based virtual Host einzurichten. Die Config-Datei des Name based Hosts sieht so aus: - --- snip --- VirtualHost *:80 ServerAdmin [EMAIL PROTECTED] ServerName otrs.meinedomain.de DocumentRoot /opt/otrs/bin/cgi-bin/ #DirectoryIndex index.pl Alias /otrs-web /opt/otrs/var/httpd/htdocs ErrorLog /var/log/apache2/otrs-error_log CustomLog /var/log/apache2/otrs-access_log combined # don't loose time with IP address lookups HostnameLookups Off # needed for named virtual hosts UseCanonicalName Off # configures the footer on server-generated documents ServerSignature On # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options Location / #ErrorDocument 403 /customer.pl # AllowOverride None AllowOverride ALL ErrorDocument 403 /index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders Order allow,deny Allow from all /Location # directory settings Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory /VirtualHost - --- snap --- ich bekomme jedoch beim Zugriff auf den Host immer einen 403 Fehler Not Found The requested URL / was not found on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. und im Apache Error-Log steht: - --- snip --- [Fri Aug 05 09:46:39 2005] [error] [client 172.16.130.1] Attempt to serve directory: /opt/otrs/bin/cgi-bin/ [Fri Aug 05 09:46:39 2005] [error] file permissions deny server execution/usr/share/apache2/error/HTTP_NOT_FOUND.html.var [Fri Aug 05 09:46:39 2005] [error] /opt/otrs/bin/cgi-bin/favicon.ico not found or unable to stat - --- snap --- irgendwas an den Zugriffsrechten scheint also nicht zu stimmen - wobei, wenn ich den Zugriff normal ueber server.meinedomain.de/otrs/ mache, funktioniert alles ... System SuSE 9.3 Professional, Apache 2.0.53, OTRS 2.0.1. aus RPM von otrs.org installiert. Wenn Zugriff ueber den Name based virtual Host erfolgt, ist die otrs.conf in /etc/apache2/conf.d natuerlich disabled! Was muss ich alles anpassen, damit OTRS auch als Name based virtual Host funktioniert? Alle Tipps sind willkommen! TIA Christoph. - -- Mit freundlichen Gruessen / Yours sincerely Christoph Haas Linux User #99546 GnuPG-/PGP-fingerprint: 944B D713 F72F 4398 B156 8089 DA8B 68F1 1543 51C3 GnuPG-/PGP-public-key: http://blackhole.pca.dfn.de:11371/pks/lookup?op=getsearch=0x154351C3 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.1 (MingW32) Comment: GnuPT 2.6.2.1 by EQUIPMENTE.DE Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org iD8DBQFC8xug2oto8RVDUcMRAtHYAJ9BgF2eqUfDrARQ+CIEm+nbJoc7QwCfWT00 MlS1O1gAi1l5z7+nHUsg8lw= =fQOM -END PGP SIGNATURE- ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
AW: [otrs-de] otrs-Installation als name based virtual host?
Hallo, ich versuche unsere OTRS 2.0.1 -Installation als Apache2 Name based virtual Host einzurichten. Die Config-Datei des Name based Hosts sieht Deine VHost-Conf sieht sauber aus, sollte keine Probleme geben. Wie am Log zu sehen, stimmt die Adressierung, er will, darf aber nicht. - --- snip --- [Fri Aug 05 09:46:39 2005] [error] [client 172.16.130.1] Attempt to serve directory: /opt/otrs/bin/cgi-bin/ [Fri Aug 05 09:46:39 2005] [error] file permissions deny server execution/usr/share/apache2/error/HTTP_NOT_FOUND.html.var [Fri Aug 05 09:46:39 2005] [error] /opt/otrs/bin/cgi-bin/favicon.ico not found or unable to stat - --- snap --- Ich vermute, der Apache läuft auf einem Linux-System ? Wenn ja, dann stimmt da etwas mit den Zugriffsrechten nicht. Wie im Log zu sehen, darf er ja nicht mal die Fehler-Seite anzeigen. regards Dieter ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: AW: [otrs-de] otrs-Installation als name based virtual host?
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 - Original Message - From: Dieter Soost [EMAIL PROTECTED] To: User questions and discussions about OTRS.org in German otrs-de@otrs.org Sent: 05.08.2005 10:28:30 +0200 Subject: AW: [otrs-de] otrs-Installation als name based virtual host? [...] - --- snip --- [Fri Aug 05 09:46:39 2005] [error] [client 172.16.130.1] Attempt to serve directory: /opt/otrs/bin/cgi-bin/ [Fri Aug 05 09:46:39 2005] [error] file permissions deny server execution/usr/share/apache2/error/HTTP_NOT_FOUND.html.var [Fri Aug 05 09:46:39 2005] [error] /opt/otrs/bin/cgi-bin/favicon.ico not found or unable to stat - --- snap --- Ich vermute, der Apache läuft auf einem Linux-System ? - --- snip --- System SuSE 9.3 Professional, Apache 2.0.53, OTRS 2.0.1. aus RPM von otrs.org installiert. Wenn Zugriff ueber den Name based virtual Host erfolgt, ist die otrs.conf in /etc/apache2/conf.d natuerlich disabled! - --- snap --- Wenn ja, dann stimmt da etwas mit den Zugriffsrechten nicht. Wie im Log zu sehen, darf er ja nicht mal die Fehler-Seite anzeigen. regards Dieter ;-) - --- snip --- irgendwas an den Zugriffsrechten scheint also nicht zu stimmen - wobei, wenn ich den Zugriff normal ueber server.meinedomain.de/otrs/ mache, funktioniert alles ... - --- snap --- Nochmals: Was muss ich alles anpassen (zugriffsrechte, Ownerships, u.s.w.), damit OTRS auch als Name based virtual Host funktioniert? P.S.: die Rechte/Ownerships sehen derzeit so aus: drwxr-xr-x8 root root216 Aug 4 13:54 /opt drwxrwxr-x 7 otrs www 728 Aug 4 13:54 /opt/otrs drwxrwxr-x 4 wwwrun www 1176 Aug 4 13:54 /opt/otrs/bin drwxrwxr-x 3 wwwrun www 248 Aug 4 15:31 /opt/otrs/bin/cgi-bin drwxrwxr-x 2 wwwrun www 48 Aug 1 14:02 /opt/otrs/bin/cgi-bin/cpanel - -rwxrwxr-x 1 wwwrun www 1527 Aug 1 14:02 /opt/otrs/bin/cgi-bin/customer.pl - -rwxrwxr-x 1 wwwrun www 1419 Aug 1 14:02 /opt/otrs/bin/cgi-bin/faq.pl - -rwxrwxr-x 1 wwwrun www 1515 Aug 1 14:02 /opt/otrs/bin/cgi-bin/index.pl - -rwxrwxr-x 1 wwwrun www 4202 Aug 1 14:02 /opt/otrs/bin/cgi-bin/installer.pl - -rwxrwxr-x 1 wwwrun www 1524 Aug 1 14:02 /opt/otrs/bin/cgi-bin/public.pl - -- Mit freundlichen Gruessen / Yours sincerely Christoph Haas Linux User #99546 GnuPG-/PGP-fingerprint: 944B D713 F72F 4398 B156 8089 DA8B 68F1 1543 51C3 GnuPG-/PGP-public-key: http://blackhole.pca.dfn.de:11371/pks/lookup?op=getsearch=0x154351C3 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.1 (MingW32) Comment: GnuPT 2.6.2.1 by EQUIPMENTE.DE Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org iD8DBQFC8y3d2oto8RVDUcMRAr85AJ0UFPJ3ZDhfgaOVBbiikFHbLDFQLACglDNH dvMUGKlRgfLpIulfjV2ycYM= =BMzE -END PGP SIGNATURE- ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] otrs-Installation als name based virtual host?
Hi Christoph, On Fri, Aug 05, 2005 at 09:56:16AM +0200, Christoph Haas wrote: ich versuche unsere OTRS 2.0.1 -Installation als Apache2 Name based virtual Host einzurichten. Die Config-Datei des Name based Hosts sieht so aus: --- snip --- VirtualHost *:80 ^ Bin kein apache-Experte, aber evtl. sollte da 'ne IP hin. Oder hast du die nur für das Posting entfernt? ServerAdmin [EMAIL PROTECTED] ServerName otrs.meinedomain.de DocumentRoot /opt/otrs/bin/cgi-bin/ #DirectoryIndex index.pl Alias /otrs-web /opt/otrs/var/httpd/htdocs ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Der Rest schaut für mich OK aus. Hth ;). Ciao und schönes WE, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! signature.asc Description: Digital signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
AW: [otrs-de] otrs-Installation als name based virtual host?
Hallo, VirtualHost *:80 ^ Bin kein apache-Experte, aber evtl. sollte da 'ne IP hin. Oder hast du die nur für das Posting entfernt? Nee, asterisk ist ok, er soll auf allen IPs lauschen (also z.B. auch dynamische IPs). Sonst wärs ja auch kein name based vhost, sonder ein ip based... ;-) ServerAdmin [EMAIL PROTECTED] ServerName otrs.meinedomain.de DocumentRoot /opt/otrs/bin/cgi-bin/ #DirectoryIndex index.pl Alias /otrs-web /opt/otrs/var/httpd/htdocs ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Abgesehen davon, das -web fehlt, was egal wäre (wenn man's nur mit eingibt), ist der wesentliche Unterschied der / (Slash). So wie der alias hier steht, muss er auch als URL eingegeben bzw. geschrieben werden. Also: http://meinedomain.de/otrs würde zum 403 führen, es MUSS http://meinedomain.de/otrs/ als URL gegeben werden. Lässt man den Slash weg, ist es egal, dann geht beides. Vielleicht hilft Dir ja das schon weiter. regards Dieter ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
AW: [otrs-de] otrs-Installation als name based virtual host?
Hallo, ServerAdmin [EMAIL PROTECTED] ServerName otrs.meinedomain.de DocumentRoot /opt/otrs/bin/cgi-bin/ #DirectoryIndex index.pl Alias /otrs-web /opt/otrs/var/httpd/htdocs Noch etwas ist mir grad hier aufgefallen: Warum ist DirectoryIndex auskommentiert ? Die Eigenart ist folgende: Dieser Parameter gibt an, wenn man z.B. http://meinedomain.de/otrs/; eingibt, das der Apache automatisch die index.pl aufruft. Es gibt beim Apache einen Schalter, das wenn kein DirectoryIndex angegeben ist, er ein Direchtory Listing zeigt, wie eine Art FTP-Baum. Ist dieser Schalter nicht aktiviert, und der Apache findet keine der (Vor-) konfigurierten Files (in der httpd.conf, DirectoryIndex index.htm, index.html, index.php etc.), und in der URL ist kein File explizit (z.B. ../index.pl) angegeben, so läuft er ebenfalls auf einen 403 (not found). regards Dieter ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs] installation
Hi I'm luca from Italy, i have a little proplem to install otrs from tar.gz in fodora core 4 basic configuration I have fact all the steps contained in http://doc.otrs.org/1.3/en/html/install-cli.html but the server have an internal server error [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n where is my error??? thanks a lot Luca -- Luca Tebaldi Centro di Telematica dell' Universita di Ferrara http://www.unife.it/centel http://student.unife.it e-mail: [EMAIL PROTECTED] Phone +39.0532.97.4052 Fax +39.0532.248199 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] installation
You are trying to run it under mod_perl, but have don't have the proper perl libraries installed. Luca Tebaldi wrote: Hi I'm luca from Italy, i have a little proplem to install otrs from tar.gz in fodora core 4 basic configuration I have fact all the steps contained in http://doc.otrs.org/1.3/en/html/install-cli.html but the server have an internal server error [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] installation
You need to install all the perl libraries, you should be able to get to a cpan shell to install the DBI module which usually holds you up. I use freebsd and use the ports system : ) im not sure how you do it with Fedora Core linux. Jeremy maybe knows im sure he will put his comments in here is awesome shoot him an email. Alos you can check the perl modules by perl -cw /opt/otrs/bin/cgi-bin/index.pl you should get a syntax ok if everything is good. Try that it is under section 5 in the user guide. Hope this helps. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luca Tebaldi Sent: Thursday, July 14, 2005 4:44 AM To: otrs@otrs.org Subject: [otrs] installation Hi I'm luca from Italy, i have a little proplem to install otrs from tar.gz in fodora core 4 basic configuration I have fact all the steps contained in http://doc.otrs.org/1.3/en/html/install-cli.html but the server have an internal server error [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n where is my error??? thanks a lot Luca -- Luca Tebaldi Centro di Telematica dell' Universita di Ferrara http://www.unife.it/centel http://student.unife.it e-mail: [EMAIL PROTECTED] Phone +39.0532.97.4052 Fax +39.0532.248199 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation error - otrs v2-beta4
On Mon, 11 Jul 2005 09:20 pm, Christian Schoepplein wrote: What happens, if you go to http://your-otrs-host.tld/otrs/index.pl Do you get any error message? Normaly the DB is connected already if this page is loaded. Which database do you use? What database specific settings do you have in your Config.pm file? Christian, Thanks for the prompt answer, the issue was resolved just by restarting my system. Should have tried that first. ;) Regards, Ivica ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation error - otrs v2-beta4
Hi Ivica, On Sat, Jul 09, 2005 at 01:17:33AM +0800, Ivica Mustapic wrote: I have just installed OTRS v2-beta4 on Fedora 3. Installation looked normal but OTRS would not connect. Database was created OK. OTRS user can access DB. Permissions look OK. After running CheckDB.pl following error was reported: Invalid argument at /opt/otrs/Kernel/System/Log.pm line 79, PRODUCT line 4. Any ideas? What happens, if you go to http://your-otrs-host.tld/otrs/index.pl Do you get any error message? Normaly the DB is connected already if this page is loaded. Which database do you use? What database specific settings do you have in your Config.pm file? Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation error - otrs v2-beta4
Hi there, I have just installed OTRS v2-beta4 on Fedora 3. Installation looked normal but OTRS would not connect. Database was created OK. OTRS user can access DB. Permissions look OK. After running CheckDB.pl following error was reported: Invalid argument at /opt/otrs/Kernel/System/Log.pm line 79, PRODUCT line 4. Any ideas? Ivica ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem.
Hi David, On Tue, Jun 28, 2005 at 05:25:16PM -0400, David Chubb wrote: System Redhat 7.3 installed via RPM. I am having an issue running the Install.pl since I do not have a webbrowser (or any GUI at all) installed on the local machine. I am getting a 403 - Forbidden error when I try and run access it remotely. Normaly the installer.pl is accessible from other hosts. Looks like there is another problem with your webserver configuration. Please let me see the OTRS specific things from your webserver configuration. --David Chubb Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation problem.
System Redhat 7.3 installed via RPM. I am having an issue running the Install.pl since I do not have a webbrowser (or any GUI at all) installed on the local machine. I am getting a 403 - Forbidden error when I try and run access it remotely. How can I remove the restriction on having to run this file from the localhost? (for just long enough to get the system installed) --David Chubb Support Technician === VirPack 1715 Pratt Drive Suite 3600 Blacksburg, VA 24060 Phone: 540-961-9160 x58 Cell: 540-449-3308 E-mail: [EMAIL PROTECTED] === ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Rép. : [otrs] Installation problem
My problem is that otrs tells me that DBD::mysql is not install and if i try ton install it with CPAN : install DBD::mysql Perl CPAN tells me that DBD::mysql is already install What can i do ? Please help me ! regards vsa [EMAIL PROTECTED] 12/04/2005 14:38:34 Hi I try to install otrs on a redhat 7.2. the install control ask me to install mysql::DBD but it already installed and when i go to installer.pl i have : Software error: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: ../../ /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib /home/wservir/otrs/bin/cgi-bin/../.. /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/wservir/otrs/bin/cgi-bin/../.. /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 20) line 3. Perhaps the DBD::mysql perl module hasn't been fully installed, or perhaps the capitalisation of 'mysql' isn't right. Available drivers: ADO, ExampleP, Multiplex, Pg, Proxy. at /home/wservir/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 174 can you help me about this ? regards vsa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: Rép. : [otrs] Installation problem
On Wed, 2005-04-13 at 15:00 +0200, Vincent SABOURDY wrote: My problem is that otrs tells me that DBD::mysql is not install and if i try ton install it with CPAN : install DBD::mysql Perl CPAN tells me that DBD::mysql is already install What can i do ? Please help me ! regards vsa [EMAIL PROTECTED] 12/04/2005 14:38:34 Hi I try to install otrs on a redhat 7.2. the install control ask me to install mysql::DBD but it already installed and when i go to installer.pl i have : Software error: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: ../../ /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib /home/wservir/otrs/bin/cgi-bin/../.. /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/wservir/otrs/bin/cgi-bin/../.. /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 20) line 3. Perhaps the DBD::mysql perl module hasn't been fully installed, or perhaps the capitalisation of 'mysql' isn't right. Available drivers: ADO, ExampleP, Multiplex, Pg, Proxy. at /home/wservir/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 174 can you help me about this ? regards vsa Assuming you have a location issue with you perl modules. Run whatever is failing in a terminal, update to script to reflect the correct path of the perl module or move the pel module to where the script is looking for it. Ted ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation problem
Hi I try to install otrs on a redhat 7.2. the install control ask me to install mysql::DBD but it already installed and when i go to installer.pl i have : Software error: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: ../../ /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib /home/wservir/otrs/bin/cgi-bin/../.. /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/wservir/otrs/bin/cgi-bin/../.. /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 20) line 3. Perhaps the DBD::mysql perl module hasn't been fully installed, or perhaps the capitalisation of 'mysql' isn't right. Available drivers: ADO, ExampleP, Multiplex, Pg, Proxy. at /home/wservir/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 174 can you help me about this ? regards vsa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem
You just need MySQL DBD perl module on your system On Apr 12, 2005 2:38 PM, Vincent SABOURDY [EMAIL PROTECTED] wrote: Hi I try to install otrs on a redhat 7.2. the install control ask me to install mysql::DBD but it already installed and when i go to installer.pl i have : Software error: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: ../../ /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib /home/wservir/otrs/bin/cgi-bin/../.. /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/wservir/otrs/bin/cgi-bin/../.. /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 20) line 3. Perhaps the DBD::mysql perl module hasn't been fully installed, or perhaps the capitalisation of 'mysql' isn't right. Available drivers: ADO, ExampleP, Multiplex, Pg, Proxy. at /home/wservir/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 174 can you help me about this ? regards vsa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
Bernard PRE schrieb: Shutting down httpd-perl: [ OK ] Shutting down httpd2: [ OK ] It seems you're trying to start one perl-enabled Apache 1.3.x and one Apache2, probably traing to load mod_perl2. This is not the wisest of all solutions. If you have no need for those two Apache, eliminate the 1.3.x one. Also make sure to not try to load mod_perl1 with Apache2 - it requires mod_perl2. hth, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
in case you are on fedora, do setenforce 0 and that will turn off selinux. --- Alvaro Lopez [EMAIL PROTECTED] wrote: I have just installed otrs (i am a newbee) and i nedd some help. I can't join this url : http://my_server/otrs/installer.pl Forbidden You don't have permission to access /otrs/installer.pl on this server. I had the same issue, and the trouble was permission, check it, probably you don't change the owner, and the group. Check too the apache config, you need to change User and Group. I hope that it can help you. Alvaro. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation
Excuse me, In my last post i make an error : I have included this line in httpd.conf : Include /opt/otrs/scripts/apache2-httpd.include.conf The path in scripts/apache2-perl-startup.pl are correct (i have installed in /opt/otrs) Bernard -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de Robert Kehl Envoyé : samedi 22 janvier 2005 01:47 À : User questions and discussions about OTRS. Objet : Re: [otrs] Installation Bernard PRE schrieb: Here is my problem : I see. We have no RPM for Mandrake available right now, and I haven't got the time to do it in the near future. Perhaps someone else might be willing to? Follow the steps noted on: http://doc.otrs.org/1.3/en/html/install-cli.html A tipp: Do not note the necessary directives to install OTRS in Apache in commonhttpd.conf nor http2.conf or similar, but simply include this oneline *somewhere* in Apache's config (this could also be a virtual host!): Include /opt/otrs/scripts/apache2-httpd.include.conf Ensure to adapt the paths in there, and esp. in scripts/apache2-perl-startup.pl. Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux (at least in their PowerPack or server edition), providing it were well-formed and integrated as seamlessly as the usual server packages. This will most certainly mean a boost to OTRS, too. Different story, though. With kind regards, Robert Kehl PS: Although I'm willing to assist anyone in building the MDK package, say with testing and design, one will please note that the OTRS GmbH will be best to be contacted first in this matter. This allows constistent development. Thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation
Here is my problem : Hi, I have just installed otrs (i am a newbee) and i nedd some help. I can't join this url : http://my_server/otrs/installer.pl Forbidden You don't have permission to access /otrs/installer.pl on this server. My config : Mandrake 10.1 in my commonhttpd.conf : (i think my error is here !! but i don't understand) (this file is included in httpd.conf), I don't know where i must write this lines : With mod_perl (speed!): === Add this to the mod_perl stuff section in httpd.conf [...] Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ Location /otrs SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On /Location = The user must to be apache = I don't find the section where to add in commonnhttpd.conf ... I have try this : IfModule mod_alias.c Alias /icons/ /var/www/icons/ Alias /doc /usr/share/doc ScriptAlias /cgi-bin/ /var/www/cgi-bin/ ScriptAlias /protected-cgi-bin/ /var/www/protected-cgi-bin/ IfModule mod_perl.c Alias /perl/ /var/www/perl/ Alias /cgi-perl/ /var/www/perl/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ Location /otrs SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On /Location /IfModule /IfModule Thanks for your help, Bernard -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de Robert Kehl Envoyé : vendredi 21 janvier 2005 00:50 À : User questions and discussions about OTRS. Objet : Re: [otrs] Installation Bernard PRE schrieb: As somebody installed on Mandrake 10.1 with success ? Pb with perl Pb with httpd What's wrong on MDK 10.1? I have it running here smoothly... With kind regards, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
Bernard PRE schrieb: Here is my problem : I see. We have no RPM for Mandrake available right now, and I haven't got the time to do it in the near future. Perhaps someone else might be willing to? Follow the steps noted on: http://doc.otrs.org/1.3/en/html/install-cli.html A tipp: Do not note the necessary directives to install OTRS in Apache in commonhttpd.conf nor http2.conf or similar, but simply include this oneline *somewhere* in Apache's config (this could also be a virtual host!): Include /opt/otrs/scripts/apache2-httpd.include.conf Ensure to adapt the paths in there, and esp. in scripts/apache2-perl-startup.pl. Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux (at least in their PowerPack or server edition), providing it were well-formed and integrated as seamlessly as the usual server packages. This will most certainly mean a boost to OTRS, too. Different story, though. With kind regards, Robert Kehl PS: Although I'm willing to assist anyone in building the MDK package, say with testing and design, one will please note that the OTRS GmbH will be best to be contacted first in this matter. This allows constistent development. Thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
Just to avoid confusion: Robert Kehl wrote: Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux The first line must read: Btw, I guess (*without* knowing a thing about it!) ... With kind regards, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation
Hi, I have include /opt/otrs/scripts/apache2-httpd.include.conf but i have this error : #set Apache::PerlRun Mode for /cgi-perl Alias Location /cgi-perl/*.pl SetHandler perl-script IfDefine !APACHE2 PerlHandler Apache::PerlRun /IfDefine IfDefine APACHE2 PerlResponseHandler ModPerl::PerlRun /IfDefine Options -Indexes ExecCGI PerlSendHeader On /Location /IfModule # -- # added for OTRS (http://otrs.org/) # -- commonhttpd.conf 996L, 32086C écrit(s) [EMAIL PROTECTED] conf]# apachectl stop Shutting down httpd-perl: [ OK ] Shutting down httpd2: [ OK ] [EMAIL PROTECTED] conf]# apachectl start Starting httpd-perl: Syntax error on line 981 of /etc/httpd/conf/commonhttpd.conf: Can't locate Apache/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at (eval 91) line 3. [ECHEC ] Starting httpd2: Syntax error on line 978 of /etc/httpd/2.0/conf/commonhttpd.conf: Invalid command 'Perlrequire', perhaps mis-spelled or defined by a module not included in the server configuration [ECHEC ] -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de Robert Kehl Envoyé : samedi 22 janvier 2005 01:47 À : User questions and discussions about OTRS. Objet : Re: [otrs] Installation Bernard PRE schrieb: Here is my problem : I see. We have no RPM for Mandrake available right now, and I haven't got the time to do it in the near future. Perhaps someone else might be willing to? Follow the steps noted on: http://doc.otrs.org/1.3/en/html/install-cli.html A tipp: Do not note the necessary directives to install OTRS in Apache in commonhttpd.conf nor http2.conf or similar, but simply include this oneline *somewhere* in Apache's config (this could also be a virtual host!): Include /opt/otrs/scripts/apache2-httpd.include.conf Ensure to adapt the paths in there, and esp. in scripts/apache2-perl-startup.pl. Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux (at least in their PowerPack or server edition), providing it were well-formed and integrated as seamlessly as the usual server packages. This will most certainly mean a boost to OTRS, too. Different story, though. With kind regards, Robert Kehl PS: Although I'm willing to assist anyone in building the MDK package, say with testing and design, one will please note that the OTRS GmbH will be best to be contacted first in this matter. This allows constistent development. Thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
Bernard PRE schrieb: As somebody installed on Mandrake 10.1 with success ? Pb with perl Pb with httpd What's wrong on MDK 10.1? I have it running here smoothly... With kind regards, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation
Hi, I have just installed otrs (i am a newbee) and i nedd some help. I can't join this url : http://my_server/otrs/installer.pl Forbidden You don't have permission to access /otrs/installer.pl on this server. My config : Mandrake 10.1 in my commonhttpd.conf : (i think my error is here !! but i don't understand) (this file is included in httpd.conf), I don't know where in must write this lines : With mod_perl (speed!): === Add this to the mod_perl stuff section in httpd.conf [...] Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ Location /otrs SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On /Location = The user must to be apache = I don't find the section where to add in commonnhttpd.conf ... I have try this : IfModule mod_alias.c Alias /icons/ /var/www/icons/ Alias /doc /usr/share/doc ScriptAlias /cgi-bin/ /var/www/cgi-bin/ ScriptAlias /protected-cgi-bin/ /var/www/protected-cgi-bin/ IfModule mod_perl.c Alias /perl/ /var/www/perl/ Alias /cgi-perl/ /var/www/perl/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ Location /otrs SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On /Location /IfModule /IfModule Thanks for your help, Bernard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
Bonjour,
Pour être plus clair dans config.pm as-tu vu ?
#* SecureMode
# (Enable this so you can't use the installer.pl)
#$Self-{SecureMode} = 1;
*
Voila
Bernard Duclot
Bernard PRE a écrit :
Hi,
I have just installed otrs (i am a newbee) and i nedd some help.
I can't join this url : http://my_server/otrs/installer.pl
Forbidden
You don't have permission to access /otrs/installer.pl on this server.
My config :
Mandrake 10.1
in my commonhttpd.conf : (i think my error is here !! but i don't
understand) (this file is included in httpd.conf),
I don't know where in must write this lines :
With mod_perl (speed!):
===
Add this to the mod_perl stuff section in httpd.conf
[...]
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
Alias /otrs/ /opt/otrs/bin/cgi-bin/
Location /otrs
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
PerlSetupEnv On
/Location
= The user must to be apache
= I don't find the section where to add in commonnhttpd.conf ...
I have try this :
IfModule mod_alias.c
Alias /icons/ /var/www/icons/
Alias /doc /usr/share/doc
ScriptAlias /cgi-bin/ /var/www/cgi-bin/
ScriptAlias /protected-cgi-bin/ /var/www/protected-cgi-bin/
IfModule mod_perl.c
Alias /perl/ /var/www/perl/
Alias /cgi-perl/ /var/www/perl/
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
Alias /otrs/ /opt/otrs/bin/cgi-bin/
Location /otrs
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
PerlSetupEnv On
/Location
/IfModule
/IfModule
Thanks for your help,
Bernard
___
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Support oder Consulting für Ihr OTRS System?
= http://www.otrs.de/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
= http://www.otrs.de/
RE: [otrs] Installation docs: Step 8 - How to gofrom/yourhost/opt/otrs to /yourhost/otrs?
Thanks, Patrik for your reply. You wrote: ~~ Set DocumentRoot in your VirtualHost stting to /opt/otrs/var/httpd/htdocs and add Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /tickets/ /opt/otrs/bin/cgi-bin/ ~~ I assume, since I am using a webhost and don't have access to the httpd server files, to use '.htaccess' instead. Also, I don't have a static IP for my domain (although I could get, if necessary). What is the syntax for the .htaccess in my case? By the way, when I ran 'SetPermissions.sh', because my current webhost account does not grant 'chown' privs, nearly all of these directives (except for a couple) reported, Operation not permitted. Thanks in advance to you and other future contribs. Original Message Follows From: Patrik Forsberg [EMAIL PROTECTED] Reply-To: User questions and discussions about OTRS. otrs@otrs.org To: User questions and discussions about OTRS. otrs@otrs.org Subject: RE: [otrs] Installation docs: Step 8 - How to gofrom/yourhost/opt/otrs to /yourhost/otrs? Date: Wed, 5 Jan 2005 09:34:36 +0100 How do I get from '/opt/otrs' in step 7 (and prior) to the Database step (step 8) whereby the '/opt' part of the path is omitted as in 'http://yourhost/otrs/installer.pl' for version 1.3.2-01? Set DocumentRoot in your VirtualHost stting to /opt/otrs/var/httpd/htdocs and add Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /tickets/ /opt/otrs/bin/cgi-bin/ thats how we do it ;) I have 'installer.pl' installed in '/opt/otrs/bin/cgi-bin/'. Did I misinterpret a step? Should I move the bin/cgi-bin files into my web account's cgi-bin so I can execute 'installer.pl'? I cannot run it where it is without changing file permissions and using the path, 'http://yourhost/opt/otrs/bin/cgi-bin/installer.pl'. This sounds like a seriously misconfigured web-server! You should never be able to access a direct root path throw the web-server this is a serious security breach and could lead to a hacked system. I'm installing with the following setup via tarball (RPM installation is not an option with current webhost): Linux Red Hat Enterprise 3; Apache 1.3.33; MySQL 4.0.22-standard; Perl 5.8.0. Sounds about right.. I'd probably upgrade apache and mysql for security reasons but otherwise I see no problem with that. Altho I run under FreeBSD myself the setup should be about the same. Regards, Patrik F ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation docs: Step 8 - How to go from/yourhost/opt/otrs to /yourhost/otrs?
How do I get from '/opt/otrs' in step 7 (and prior) to the Database step (step 8) whereby the '/opt' part of the path is omitted as in 'http://yourhost/otrs/installer.pl' for version 1.3.2-01? Set DocumentRoot in your VirtualHost stting to /opt/otrs/var/httpd/htdocs and add Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /tickets/ /opt/otrs/bin/cgi-bin/ thats how we do it ;) I have 'installer.pl' installed in '/opt/otrs/bin/cgi-bin/'. Did I misinterpret a step? Should I move the bin/cgi-bin files into my web account's cgi-bin so I can execute 'installer.pl'? I cannot run it where it is without changing file permissions and using the path, 'http://yourhost/opt/otrs/bin/cgi-bin/installer.pl'. This sounds like a seriously misconfigured web-server! You should never be able to access a direct root path throw the web-server this is a serious security breach and could lead to a hacked system. I'm installing with the following setup via tarball (RPM installation is not an option with current webhost): Linux Red Hat Enterprise 3; Apache 1.3.33; MySQL 4.0.22-standard; Perl 5.8.0. Sounds about right.. I'd probably upgrade apache and mysql for security reasons but otherwise I see no problem with that. Altho I run under FreeBSD myself the setup should be about the same. Regards, Patrik F ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation docs: Step 8 - How to go from /yourhost/opt/otrs to /yourhost/otrs?
Hello. How do I get from '/opt/otrs' in step 7 (and prior) to the Database step (step 8) whereby the '/opt' part of the path is omitted as in 'http://yourhost/otrs/installer.pl' for version 1.3.2-01? I have 'installer.pl' installed in '/opt/otrs/bin/cgi-bin/'. Did I misinterpret a step? Should I move the bin/cgi-bin files into my web account's cgi-bin so I can execute 'installer.pl'? I cannot run it where it is without changing file permissions and using the path, 'http://yourhost/opt/otrs/bin/cgi-bin/installer.pl'. I'm installing with the following setup via tarball (RPM installation is not an option with current webhost): Linux Red Hat Enterprise 3; Apache 1.3.33; MySQL 4.0.22-standard; Perl 5.8.0. Also, I'd prefer to be able to install this software as ''http://yourhost/otrs/' NOT ''http://yourhost/opt/otrs/' if possible. Thanks in advance. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation Help: RPM no dependencies (Red Hat Entp. 3)
Hello. I'm on a shared hosted (virtual) account with the following setup: Linux Red Hat Enterprise 3 v.3.2.3-6; Apache 1.3.33; MySQL 4.0.22-standard; Perl 5.8.0 (1) Can I install OTRS with this setup on this shared host server? I really hope so. (2) I tried to use the Linux rpm file, but it said it could find 'sendmail' nor 'mod_perl' dependencies, even though they exist. I ran the command, 'rpm -ivh /tmp/otrs.rpm' (except I used my directory name) found in the SUSE instructions since I couldn't find instructions for the Linux rpm file. Is this command correct for the Red Hat installation? Again, I'd really like to be able to install this application on this server so I can encourage others to use OTRS, also. I believe it could be really great! Thanks in advance. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Help: RPM no dependencies (Red Hat Entp. 3)
On Thu, 30 Dec 2004 11:55:33 -0500, s taylor [EMAIL PROTECTED] wrote: Hello. I'm on a shared hosted (virtual) account with the following setup: Linux Red Hat Enterprise 3 v.3.2.3-6; Apache 1.3.33; MySQL 4.0.22-standard; Perl 5.8.0 (1) Can I install OTRS with this setup on this shared host server? I really hope so. You should be able to. (2) I tried to use the Linux rpm file, but it said it could find 'sendmail' nor 'mod_perl' dependencies, even though they exist. Force install - you know the dependencies are there even if rpm does not. Hth, Tyler Hepworth ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation Help: RPM no dependencies (Red Hat Entp. 3)
Thanks for your reply. I assumed 'forced install' meant to use the command, 'rpm --nodeps -ivh tmp/otrs-1.3.2-01.i386.rpm'. I received the following messages: error: cannot get exclusive lock on /var/lib/rpm/Packages error: cannot open Packages index using db3 - Operation not permitted (1) error: cannot open Packages database in /var/lib/rpm Is the command I used correct? If so, any ideas on how to proceed from here? Thanks again. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation help - hosted acct (LAMP- Red Hat Enterp 3 etc.)
Hello. I am a novice at an install like OTRS. I've installed other programs but this one has me stumped. I'm on a shared hosted (virtual) account with the following setup: Linux Red Hat Enterprise 3 v.8; Apache 1.3.33; MySQL 4.0.22-standard; Perl 5.8.0 I have root shell access but cannot modify webserver files, nor can I have file ownership as webserver apache, etc. I have owner and group under my account. The hosted server has the following installed: mod_perl, sendmail, GD installed and NOT LDAP. Can I install OTRS with this setup and on this shared host server? I really hope so. So far, I tried the tar'd version, but became confused in the File Permission step 7: didn't know in the Red Hat example (SetPermissions.sh /opt/otrs otrs apache apache apache) what values to use as is and which values to revise, especially since I can't use 'webserver' permission; I can only use my account info for owner/group. Also, I didn't see how the install progressed from /opt/otrs to /otrs without the 'opt' subdir (Step 8 beyond no longer referred to the 'opt' subdir). Is it something that is done during the SetPermissions.sh script? I also tried to use the Linux rpm file, but it said it could find 'sendmail' nor 'mod_perl' dependencies, even though they exist. I ran the command, 'rpm -ivh /tmp/otrs.rpm' found on the SUSE instructions since I couldn't find instructions for the Linux rpm file. I do, however, admit I have absolutely no clue what I'm doing here and have never used an 'rpm' distribution before. Again, I'd really like to be able to install this application on this server so I can encourage my clients to use OTRS, also. I believe it could be really great! PLEASE HELP! Thanks in advance. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Problems...
On Sat, 4 Dec 2004 14:45:50 -0500, Thomas Earl [EMAIL PROTECTED] wrote: Sorry forgot some details... This is on a Fedora 2 core running Apache Server version: Apache/2.0.51 Server built: Nov 12 2004 10:10:20 Thanks, Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!' --Jack Wilson -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Earl Sent: Saturday, December 04, 2004 2:42 PM To: [EMAIL PROTECTED] Subject: [otrs] Installation Problems... Greetings to all, Ok, I'm having a bit of trouble with my installation... 1. The manual section 1.3.3.3.1 says the following... Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I don't seem to have a /obin/ in my httpd.conf 2. Counting on #1 being a misprint, I'm going to http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this error... == /var/log/httpd/error_log == [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry: /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat I'm not sure there it's getting this path from... Anyone know where this path might be coming from? That is wrong. You will never be able to access this script from the web interface. Here are the two aliases set in your config file: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ As you can see, none of them point to a level high enough that the contents of the bin directory would be in the apache file document root. If you want to fetch email right away, do it from the command line: /opt/otrs/bin/PostmasterPOP3.pl Hth, Tyler Hepworth ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation Problems...
That is wrong. You will never be able to access this script from the web interface. Here are the two aliases set in your config file: Are you sure? I hate to be the one that says the manual said, but ... The manual says... Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. Far be it me to speak out against the manual... :-) Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ As you can see, none of them point to a level high enough that the contents of the bin directory would be in the apache file document root. If you want to fetch email right away, do it from the command line: /opt/otrs/bin/PostmasterPOP3.pl This worked. Thanks! Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Problems...
Are you sure? I hate to be the one that says the manual said, but ... The manual says... [snip] Far be it me to speak out against the manual... :-) The manual is wrong. This is legacy stuff that is carry over from OTRS 1.0. Search 1.1, 1.2. 1.3 manuals for obin and you will only get that one line reference without anything else putting it in context (not to mention that it is impossible to reach obin according to the httpd.conf file). But, go into manual 1.0 and you will find the following: ** Quote Manual 1.0 *** Configuring Sambar We now configure our webserver Sambar. Open the file D:\Sambar\config\mappings.ini and create these entries: [aliases] /mysql = d:/mysql/Docs /phpMyAdmin = d:/mysql/phpMyAdmin [cgi-aliases] /otrs/ = /otrs/bin/cgi-bin/ /obin/ = /otrs/bin/ # Look! There used to be an alias to obin! [...] Securing /otrs/bin We *have* to secure the alias /obin/ which points to d:\otrs\bin\, holding all of the code useful for hacking the system. I personally do not want to expose these tools to everyone. [...] Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. *** End Quote *** So you can see that they once had access to those tools via the alias obin, but no longer. At any rate, why were you reading that stuff about obin - it's only found under the Installing OTRS on Win32 section anyway? Cheers :-) Tyler ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation Problems...
Greetings to all, Ok, I'm having a bit of trouble with my installation... 1. The manual section 1.3.3.3.1 says the following... Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I don't seem to have a /obin/ in my httpd.conf 2. Counting on #1 being a misprint, I'm going to http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this error... == /var/log/httpd/error_log == [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry: /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat I'm not sure there it's getting this path from... Anyone know where this path might be coming from? Thanks, Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!' --Jack Wilson ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation Problems...
Sorry forgot some details... This is on a Fedora 2 core running Apache Server version: Apache/2.0.51 Server built: Nov 12 2004 10:10:20 Thanks, Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!' --Jack Wilson -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Earl Sent: Saturday, December 04, 2004 2:42 PM To: [EMAIL PROTECTED] Subject: [otrs] Installation Problems... Greetings to all, Ok, I'm having a bit of trouble with my installation... 1. The manual section 1.3.3.3.1 says the following... Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I don't seem to have a /obin/ in my httpd.conf 2. Counting on #1 being a misprint, I'm going to http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this error... == /var/log/httpd/error_log == [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry: /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat I'm not sure there it's getting this path from... Anyone know where this path might be coming from? Thanks, Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!' --Jack Wilson ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation fails
Hi, I am trying to install OTRS on a linux host: Red Hat Linux release 9 (Shrike); 2.4.20-8rlx4smp with Server version: Apache/2.0.48 and mod_perl-1.99_17 I am stopped at the README.webserver configuration. I added the following line to my httpd.conf: Include /ebi/www/main/includes/apache2-httpd.include.conf and have copied this file from $OTRSHOME/scripts/apache2-httpd.include.conf there. I have added the following line to this file in order to load mod_perl: LoadModule perl_module modules/mod_perl.so Then I run $APACHE_HOME/bin/apachectl configtest and it is OK but when I try to start httpd I get: [Fri Nov 26 18:18:47 2004] [error] Can't locate loadable object for module Apache::Constants in @INC (@INC contains: /ebi/www/main/otrs/Kernel/cpan-lib /ebi/www/main/otrs/ /ebi/www/common/perl/lib/5.8.2/i686-linux /ebi/www/common/perl/lib/5.8.2 /ebi/www/common/perl/lib/site_perl/5.8.2/i686-linux /ebi/www/common/perl/lib/site_perl/5.8.2 /ebi/www/common/perl/lib/site_perl . /ebi/www/common/apache/ /ebi/www/common/apache/lib/perl) at /ebi/www/common/perl/lib/site_perl/5.8.2/i686-linux/mod_perl.pm line 14 Compilation failed in require at /ebi/www/common/perl/lib/site_perl/5.8.2/i686-linux/Apache.pm line 6. BEGIN failed--compilation aborted at /ebi/www/common/perl/lib/site_perl/5.8.2/i686-linux/Apache.pm line 6. Compilation failed in require at /ebi/www/main/otrs/Kernel/cpan-lib/CGI.pm line 190. Compilation failed in require at /ebi/www/main/otrs/scripts/apache2-perl-startup.pl line 20. BEGIN failed--compilation aborted at /ebi/www/main/otrs/scripts/apache2-perl-startup.pl line 20. Compilation failed in require at (eval 2) line 1. [Fri Nov 26 18:18:47 2004] [error] Can't load Perl file: /ebi/www/main/otrs/scripts/apache2-perl-startup.pl for server web57-node1.ebi.ac.uk:0, exiting... I tried to add the lib path for Apache::Constants in apache2-perl-startup.pl like it was for use lib /ebi/www/main/otrs/; use lib /ebi/www/main/otrs/Kernel/cpan-lib but it doesn't help. Many thanks for your help, Xavi -- Xavier Fustero BenaventWork: +44(0)1223 494664 Systems Unix Administrator Fax: +44(0)1223 494468 EMBL-European Bioinformatics Institute (EBI). Wellcome Trust Genome Campus ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem on FreeBSD - SOLVED!
On Fri, Oct 08, 2004 at 08:44:11PM +0200, Robert Kehl wrote: Oskar Eyb schrieb: On access to index.pl and installer.pl the following error message appears in error_log: Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80. [...] You haven't got IPC installed. It didn't worke out because the Webserver runs in a jail. So I have to enable IPC with sysctl: # sysctl -w security.jail.sysvipc_allowed=1 see also http://www.freebsd.org/cgi/man.cgi?query=jailapropos=0sektion=0manpath=FreeBSD+5.2.1-RELEASE+and+Portsformat=html Greets, Oskar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] HELP! OTRS installation trouble suse 9.1
Hi Folks, I posted an email earlier regarding a new install but received no replies. I'm hoping someone could help me interpret the errors I am receiving. First its a new install on suse 9.1 otrs 1.3.2. When I try to connect to configure otrs via http:12.0.0.1/otrs/installer.pl I get the following error message. cannot connect to host This goes for local host as well. I check to see if Apache is running and its not but when I try to execute the pl script with Yast in the run level editor /etc/init.d/apache2 I get Starting http2 (prefork)syntax error on line 10 Invalid command Perlrequire perhaps mis-spelled or defined by a module not included in the server configuration. Any help would really be appreciated as I don't know were else to look or how to get beyond this point. Thanks for all replies! TT ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
