Re: Something I didn't buy

[Pat]

Hi, Neil,

Thanks for your reply.  I think the landline is back in business now, but the 2 
iPhones are not. They all use Telstra but the landline is handled by iiNet, and 
our payments go to them, and the iPhones are pre-paid on the Telstra web site. 
So the mystery remains: why don’t the iPhones work, and how can we fix things.

I know that the NBN is supposed to notify homeowners when they need to sign up, 
but our road is in a kind of enclave: homes on land on 2 sides of us are 
already using NBN, but supposedly it won’t get to our road for another year or 
two.  So it occurred to me that possibly someone turned off the old phone lines 
by mistake.  

Anyway, thanks again.

Pat


> On 10 May 2019, at 20:09, Neil Houghton  wrote:
> 
> Hi Pat,
> 
> Just a thought - are the iPhones on post-paid plans with the same service 
> supplier as the landline?
> 
> If they are then it is possibly all the same problem - the supplier (or their 
> automated account software) has shut/paused the account for some reason  - 
> should be easy to check with them.
> 
> If the landline is a different supplier and/or the phones are pre-paid then 
> all the services/accounts are, in effect, separate - so it would be a strange 
> coincidence for them all to fail at the same time?
> 
> I don't think you can blame the NBN they roll out their service well before 
> they switch off the landlines and that would have no relevance to you mobile 
> phone coverage anyway? 
> 
> Just my 2c worth  ;o)
> 
> 
> Cheers
> 
> 
> Neil
> -- 
> Neil R. Houghton
> Albany, Western Australia
> Tel: +61 8 9841 6063
> Email: n...@possumology.com
> 
> 
> -Original Message-
> From:  on behalf of Pat 
> 
> Reply-To: WAMUG 
> Date: Friday, 10 May 2019 at 14:49
> To: WAMUG 
> Subject: Re: Something I didn't buy
> 
>Thank you, Peter and Philippe. I have alerted the bank about this.
> 
>But it never rains but it pours, according to an old saying.  And this 
> strange new problem has arisen: Both of our iPhones and our Landline phone 
> are not functioning. They ring on an incoming call, but when we answer, our 
> voices don’t register and a recorded voice says, “connection failed”. And if 
> we try to ring out, we are told that our phone is not connected.
> 
>This made me think that perhaps the NBN caused us to be cut off, but 
> according to the NBN map on the iiNet website our address is not undergoing 
> any changes, and we can’t expect the NBN for a couple of years.
> 
>I haven’t wanted to use the ‘Cloud’ for phone calls, so I wondered if 
> Apple was applying some subversive influence, but surely Apple is above that 
> and they wouldn’t do anything to our Landline.
> 
>We are open to any suggestions of why this is happening. 
> 
>Hopefully,
>Pat
> 
> 
> 
> 
>> On 10 May 2019, at 07:57, Peter Hinchliffe  wrote:
>> 
>> 
>> 
>>> On 9 May 2019, at 9:42 pm, Pat  wrote:
>>> 
>>> I received an email today which may or may not have come from Apple. It 
>>> says, “Your Apple Subscription Receipt” (to Netflix). But, I did not order 
>>> a subscription. I think it is probably a scam, although it looks very 
>>> authentic. One anomaly is that where it says ‘you can cancel a Subscription 
>>> at any time: Cancel/Refund Subscription’  there is no URL.
>>> 
>>> The email did not say ‘No Reply’, so I did reply, but it bounced.
>>> 
>>> What recourse do I have?
>>> 
>> 
>> 1. Always, always, ALWAYS make it your first order of business to check the 
>> sending address of the email. If it has genuinely come from Apple, the 
>> sending address will end in .apple.com. If its some variant of 
>> .apple.xxx.com, or something else that doesn’t evem contain the word 
>> “apple”, you can be sure it didn’t come from anyone at Apple. Likewise, a 
>> genuine email from Netflix will end in .netflix.com, not some variant of 
>> .netflix.xxx.com. You can check the sending address byt rolling over the 
>> address at the very top of the email and clicking on the little disclosure 
>> trinagle that appears (assuming you’re using Mail). 
>> 
>> 2. Never, never, NEVER reply to suspicious emails. It’s just inviting a ton 
>> of trouble. It confirms that your email address is real, inviting a 
>> potential flood of spam from the same source or others.
>> 
>> Kind regards,
>> 
>> Peter HinchliffeApwin Computer Services
>> FileMaker Pro Solutions Developer
>> Perth, Western Australia
>> Phone (618) 9332 6482Mob 0403 046 948
>> --

Re: Something I didn't buy

[Neil Houghton]

Hi Pat,

Just a thought - are the iPhones on post-paid plans with the same service 
supplier as the landline?

If they are then it is possibly all the same problem - the supplier (or their 
automated account software) has shut/paused the account for some reason  - 
should be easy to check with them.

If the landline is a different supplier and/or the phones are pre-paid then all 
the services/accounts are, in effect, separate - so it would be a strange 
coincidence for them all to fail at the same time?

I don't think you can blame the NBN they roll out their service well before 
they switch off the landlines and that would have no relevance to you mobile 
phone coverage anyway? 

Just my 2c worth  ;o)


Cheers


Neil
-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com


-Original Message-
From:  on behalf of Pat 

Reply-To: WAMUG 
Date: Friday, 10 May 2019 at 14:49
To: WAMUG 
Subject: Re: Something I didn't buy

Thank you, Peter and Philippe. I have alerted the bank about this.

But it never rains but it pours, according to an old saying.  And this 
strange new problem has arisen: Both of our iPhones and our Landline phone are 
not functioning. They ring on an incoming call, but when we answer, our voices 
don’t register and a recorded voice says, “connection failed”. And if we try to 
ring out, we are told that our phone is not connected.

This made me think that perhaps the NBN caused us to be cut off, but 
according to the NBN map on the iiNet website our address is not undergoing any 
changes, and we can’t expect the NBN for a couple of years.

I haven’t wanted to use the ‘Cloud’ for phone calls, so I wondered if Apple 
was applying some subversive influence, but surely Apple is above that and they 
wouldn’t do anything to our Landline.

We are open to any suggestions of why this is happening. 

Hopefully,
Pat




> On 10 May 2019, at 07:57, Peter Hinchliffe  
wrote:
> 
> 
> 
>> On 9 May 2019, at 9:42 pm, Pat  wrote:
>> 
>> I received an email today which may or may not have come from Apple. It 
says, “Your Apple Subscription Receipt” (to Netflix). But, I did not order a 
subscription. I think it is probably a scam, although it looks very authentic. 
One anomaly is that where it says ‘you can cancel a Subscription at any time: 
Cancel/Refund Subscription’  there is no URL.
>> 
>> The email did not say ‘No Reply’, so I did reply, but it bounced.
>> 
>> What recourse do I have?
>> 
> 
> 1. Always, always, ALWAYS make it your first order of business to check 
the sending address of the email. If it has genuinely come from Apple, the 
sending address will end in .apple.com. If its some variant of .apple.xxx.com, 
or something else that doesn’t evem contain the word “apple”, you can be sure 
it didn’t come from anyone at Apple. Likewise, a genuine email from Netflix 
will end in .netflix.com, not some variant of .netflix.xxx.com. You can check 
the sending address byt rolling over the address at the very top of the email 
and clicking on the little disclosure trinagle that appears (assuming you’re 
using Mail). 
> 
> 2. Never, never, NEVER reply to suspicious emails. It’s just inviting a 
ton of trouble. It confirms that your email address is real, inviting a 
potential flood of spam from the same source or others.
> 
> Kind regards,
> 
> Peter HinchliffeApwin Computer Services
> FileMaker Pro Solutions Developer
> Perth, Western Australia
> Phone (618) 9332 6482Mob 0403 046 948
> 
> Mac because I prefer it -- Windows because I have to.
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Settings & Unsubscribe - 
<http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - 
<http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>


-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

Re: Apple TV 4K 32GB or 64GB ?

[Ronni Brown]

Hi again Stephen,

This from UK website:

“The Apple TV 4K was unveiled in September 2017, and it's pretty great, but 
we're never satisfied with what we've got. Instead, we're looking ahead to the 
next version of the Apple TV: the sixth-generation model, which we hoped would 
be unveiled at the same time as when Apple announced its plans for Apple TV+, 
but it failed to materialise at the 25 March event.
The Apple TV is Apple's set-top box that combines a digital media player, a 
games machine and a platform for apps with the ability to stream content from 
iOS devices and Macs to a TV. Apple used to describe the Apple TV as a 'hobby' 
product, but it looks like Apple is finally ready to transform the television 
industry as Steve Jobs told his autobiographer it would. Read about Apple's 
television streaming plans here.

But despite Apple's plans to take on Netflix and Amazon with its new on-demand 
TV service, the future of the Apple TV set-top-box is uncertain. In fact, it is 
possible that Apple won't launch another Apple TV box, preferring instead to 
partner with TV manufacturers.”

Read more here: https://www.macworld.co.uk/news/apple/new-apple-tv-3663891/

Kind Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 10 May 2019, at 5:51 pm, Ronni Brown  wrote:
> 
> Hi Stephen,
> 
> Purchase the Apple TV 4K - 64GB that’s what I purchased when it was first 
> released and I’m very happy with it, much improved on previous Apple TV 
> models.
> https://www.apple.com/au/shop/buy-tv/apple-tv-4k/64gb
> 
> Kind Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 10 May 2019, at 4:41 pm, Stephen Chape  wrote:
>> 
>> Hi folks,
>> 
>> I have an old Apple TV Gen 2 and am considering upgrading to the above.
>> I use mine for accessing iTunes on my iMac for Family Videos, Music and 
>> watching some movies.
>> 
>> But I feel that because I have an LG 4K UHD Smart TV, the old ATV is 
>> under-used.
>> I would like to be able to watch 4K UHD movies on my LG TV.
>> 
>> How to decide if I need 32GB or 64GB is one question ?
>> But also are things likely to change later this year with Apple’s upcoming 
>> new ATV services ?
>> And what will those be?
>> And how will they work?
>> 
>> I cannot find much basic info online that would answer my questions.
>> So would love to hear other members ideas or any knowledge they have please ?
>> 
>> 
>> Regards,
>> Stephen Chape
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Apple TV 4K 32GB or 64GB ?

[Ronni Brown]

Hi Stephen,

Purchase the Apple TV 4K - 64GB that’s what I purchased when it was first 
released and I’m very happy with it, much improved on previous Apple TV models.
https://www.apple.com/au/shop/buy-tv/apple-tv-4k/64gb

Kind Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 10 May 2019, at 4:41 pm, Stephen Chape  wrote:
> 
> Hi folks,
> 
> I have an old Apple TV Gen 2 and am considering upgrading to the above.
> I use mine for accessing iTunes on my iMac for Family Videos, Music and 
> watching some movies.
> 
> But I feel that because I have an LG 4K UHD Smart TV, the old ATV is 
> under-used.
> I would like to be able to watch 4K UHD movies on my LG TV.
> 
> How to decide if I need 32GB or 64GB is one question ?
> But also are things likely to change later this year with Apple’s upcoming 
> new ATV services ?
> And what will those be?
> And how will they work?
> 
> I cannot find much basic info online that would answer my questions.
> So would love to hear other members ideas or any knowledge they have please ?
> 
> 
> Regards,
> Stephen Chape
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Something I didn't buy

[Pat]

Thank you, Peter and Philippe. I have alerted the bank about this.

But it never rains but it pours, according to an old saying.  And this strange 
new problem has arisen: Both of our iPhones and our Landline phone are not 
functioning. They ring on an incoming call, but when we answer, our voices 
don’t register and a recorded voice says, “connection failed”. And if we try to 
ring out, we are told that our phone is not connected.

This made me think that perhaps the NBN caused us to be cut off, but according 
to the NBN map on the iiNet website our address is not undergoing any changes, 
and we can’t expect the NBN for a couple of years.

I haven’t wanted to use the ‘Cloud’ for phone calls, so I wondered if Apple was 
applying some subversive influence, but surely Apple is above that and they 
wouldn’t do anything to our Landline.

We are open to any suggestions of why this is happening. 

Hopefully,
Pat




> On 10 May 2019, at 07:57, Peter Hinchliffe  wrote:
> 
> 
> 
>> On 9 May 2019, at 9:42 pm, Pat  wrote:
>> 
>> I received an email today which may or may not have come from Apple. It 
>> says, “Your Apple Subscription Receipt” (to Netflix). But, I did not order a 
>> subscription. I think it is probably a scam, although it looks very 
>> authentic. One anomaly is that where it says ‘you can cancel a Subscription 
>> at any time: Cancel/Refund Subscription’  there is no URL.
>> 
>> The email did not say ‘No Reply’, so I did reply, but it bounced.
>> 
>> What recourse do I have?
>> 
> 
> 1. Always, always, ALWAYS make it your first order of business to check the 
> sending address of the email. If it has genuinely come from Apple, the 
> sending address will end in .apple.com. If its some variant of 
> .apple.xxx.com, or something else that doesn’t evem contain the word “apple”, 
> you can be sure it didn’t come from anyone at Apple. Likewise, a genuine 
> email from Netflix will end in .netflix.com, not some variant of 
> .netflix.xxx.com. You can check the sending address byt rolling over the 
> address at the very top of the email and clicking on the little disclosure 
> trinagle that appears (assuming you’re using Mail). 
> 
> 2. Never, never, NEVER reply to suspicious emails. It’s just inviting a ton 
> of trouble. It confirms that your email address is real, inviting a potential 
> flood of spam from the same source or others.
> 
> Kind regards,
> 
> Peter HinchliffeApwin Computer Services
> FileMaker Pro Solutions Developer
> Perth, Western Australia
> Phone (618) 9332 6482Mob 0403 046 948
> 
> Mac because I prefer it -- Windows because I have to.
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: System migration to new computer

[Neil Houghton]

Hi Alan,

 

 

So, I understand that you are not able to use direct Target mode without 
purchasing a suitable adaptor or cable to connect the different Thunderbolt 
ports. (As you are probably aware, the Thunderbolt 3 port is physically the 
same as the new USB C connector.)

 

 

You do have another option to use Migration assistant from your actual current 
system/setup rather than the Time machine backup – provided you have a suitable 
available Hard drive – eg if you have a new HD earmarked as the new TM drive 
for the new computer.

Assuming that you have the requisite cable to connect the clean HD to both 
computers – clone the old computer to the new HD, connect the HD to the new 
computer and use it as the source for the migration. Once completed, of course, 
you could then erase it and use it as your new TM drive.

 

Of course, this approach may not be desirable/appropriate for you or you might 
just prefer to use your TM backup – I just throw it out there as a possible 
option.

 

Hope it all goes smoothly.

 

 

Cheers

 

 

Neil

-- 

Neil R. Houghton

Albany, Western Australia

Tel: +61 8 9841 6063

Email: n...@possumology.com

 

 

From:  on behalf of Alan Smith 

Reply-To: WAMUG 
Date: Thursday, 09 May 2019 at 08:08
To: WAMUG 
Subject: Re: System migration to new computer

 

Hi Neil

 

Just to clarify points about system migration.  My understanding from reading, 
not practical experience, is that direct target mode will not work.  Macbook 
Air is mid 2012 model with Thunderbolt 1 ports and no ethernet.  Mac Mini is 
2018 model with Thunderbolt 3 ports plus ethernet.  Time Capsule has ethernet 
ports.  Apple sell a Thunderbolt 3 to Thunderbolt 2 adapter.  Simple choice - 
use the Time Machine backup via ethernet.

 

The MBA OS is latest Mojave.  Assumption is that the Mac Mini will have version 
1 of Mojave OS.

 

Given the urgency of getting the system migrated, the MBA has not been fully 
prepared with getting everything up to date and ancient apps deleted. It 
probably has legacy stuff and file structures from a series of Mac migrations 
over the years.  A complete clean install would be very nice, but b.i.l. does 
not have the time for this.

 

Your input has been very valuable.  Not least to clarify the problems and 
options. I will be visiting brother in law later this morning when we can 
finalise plans and perhaps start the migration process.

 

Cheers

Alan

 

 

 

On 8 May 2019, at 9:58 pm, Neil Houghton  wrote:

 

Hi Alan,

 

Hmmm - not really what I have found. Obviously you cannot just clone the HD 
from one machine to a different computer model/vintage as many configuration 
files/systems are different. However, migration assistant allows you to select 
what you want to migrate anyway. 

 

At different times/scenarios I have sometimes migrated almost everything and 
sometimes opted for a clean system install and then manual installation of apps 
–among other factors, it tends to depend on how well the old system was running 
and/or whether I wanted to re-organise my filing organisation.

 

You do not say what OS you are running on the old and on the new computers – 
certainly, for me, jumping from OSX 10.6 direct to OSX 10.11 meant that many 
applications required updating and, for example, moving from Office 2004 to 
Office 365 (Office 2016) had me glad that I still had a bootable  SL disc and 
could download and run Office 2011 which was a big help in the transition.

 

Generally, I would say, the simplest/easiest migrations for me have been 
booting the old machine into target disk mode and then running migration 
assistant – but there have certainly been times when I chose another route.

 

 

Others may have their own opinions as to the best methods.

 

 

HTH

 

 

Cheers

 

 

 

Neil

-- 

Neil R. Houghton

Albany, Western Australia

Tel: +61 8 9841 6063

Email: n...@possumology.com

 

 

From:  on behalf of Alan Smith 

Reply-To: WAMUG 
Date: Wednesday, 08 May 2019 at 16:46
To: WAMUG 
Subject: Re: System migration to new computer

 

Hi Neil

 

Good to read about your setup and rationale for backups. And advice about other 
actions. Most Apple KB and help files only explain the simple one computer 
scenario.

 

You questioned why a direct mac to mac migration was not first choice. My 
favourite on-line Mac expert (Howard Oakley) looks at various parameters of the 
two macs involved in migration. He points out the old mac may have a newer 
macOS version than the new mac and will probably fail the initial Migration 
attempt. A move from an old iMac to a new iMac is relatively simple as there is 
little “distance" between them.  But there is a big distance between a MacBook 
Air and a Mac mini. He comments on five actual migration methods.  Here are the 
first three: Direct mac to mac is best if similar models and hardware are on 
each. Time Machine is first choice with older systems and more different 
models. An external disk with 

Re: Something I didn't buy

[Neil Houghton]

Hi Pat,

I know this has been covered before but probably bears repeating:

When Peter says check the sending address - you need to actually examine the 
headers in the message source - it is very easy to just "SPOOF" the "From" 
address to match any address. This is a common spamming technique to make 
people think that SPAM is genuine.

Often on mailing lists I see warnings to people that their email account has 
been hacked just because SPAM has been sent to the list with a real member's 
"From" address. In most cases it does not mean their email account has been 
hacked, it just means that the Spammer spoofed a member's from address to be 
able to post to a member-only list.

Examining the message source code is also an easy way to see where links in the 
email actually end up - often the link that looks to be an Apple.com link 
actually goes to an obviously false domain - but sometimes more sophisticated 
operators even register domain name that look authentic but do not belong to 
the actual company being imitated.

I know Peter is well aware of this, as are most WAMUG members - it has often 
been discussed before - but I still find people being caught out by this - so 
possible worth repeating.


Cheers


Neil
-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com



-Original Message-
From:  on behalf of Peter 
Hinchliffe 
Reply-To: WAMUG 
Date: Friday, 10 May 2019 at 07:57
To: WAMUG 
Subject: Re: Something I didn't buy



> On 9 May 2019, at 9:42 pm, Pat  wrote:
> 
> I received an email today which may or may not have come from Apple. It 
says, “Your Apple Subscription Receipt” (to Netflix). But, I did not order a 
subscription. I think it is probably a scam, although it looks very authentic. 
One anomaly is that where it says ‘you can cancel a Subscription at any time: 
Cancel/Refund Subscription’  there is no URL.
> 
> The email did not say ‘No Reply’, so I did reply, but it bounced.
> 
> What recourse do I have?
> 

1. Always, always, ALWAYS make it your first order of business to check the 
sending address of the email. If it has genuinely come from Apple, the sending 
address will end in .apple.com. If its some variant of .apple.xxx.com, or 
something else that doesn’t evem contain the word “apple”, you can be sure it 
didn’t come from anyone at Apple. Likewise, a genuine email from Netflix will 
end in .netflix.com, not some variant of .netflix.xxx.com. You can check the 
sending address byt rolling over the address at the very top of the email and 
clicking on the little disclosure trinagle that appears (assuming you’re using 
Mail). 

2. Never, never, NEVER reply to suspicious emails. It’s just inviting a ton 
of trouble. It confirms that your email address is real, inviting a potential 
flood of spam from the same source or others.

Kind regards,

Peter HinchliffeApwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482Mob 0403 046 948

Mac because I prefer it -- Windows because I have to.

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - 
<http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>


-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

Re: Something I didn't buy

[petercrisp]

Yes, I concur with Peter (H)'s advice there. You do not want to fall
for the bait of replying to something the slightest bit dodgy looking.
My wife who is very disciplined in reviewing daily all credit card
transactions on the banking app recently noted 5 transactions in the
space of 24 hours. Chronologically > $0.99, $0.99, $67.00, $154.00,
$167.00. They were ALL transactions from Apple on the credit card
statement. Upon noting this, she immediately called the bank to report
and shut down the credit card which had clearly been compromised. The
$0.99 transactions were the giveaway "test" transactions by the
perpetrator as a means to test the card for being able to be hit with
dodgy transactions. All costs were reimbursed and a new physical card
issued. Fortunately through all of this, Apple Pay continues to
function with no discontinuity, so is a good thing to have set up as a
fallback should you ever find yourself in this position of reluctance
to cancel your card, you can still buy stuff over the counter. 

Regards
Pete.
Go Eagles! and Pies!

- Original Message -
From: wamug@wamug.org.au
To:
Cc:
Sent:Fri, 10 May 2019 07:57:38 +0800
Subject:Re: Something I didn't buy

 > On 9 May 2019, at 9:42 pm, Pat  wrote:
 > 
 > I received an email today which may or may not have come from
Apple. It says, “Your Apple Subscription Receipt” (to Netflix).
But, I did not order a subscription. I think it is probably a scam,
although it looks very authentic. One anomaly is that where it says
‘you can cancel a Subscription at any time: Cancel/Refund
Subscription’ there is no URL.
 > 
 > The email did not say ‘No Reply’, so I did reply, but it
bounced.
 > 
 > What recourse do I have?
 > 

 1. Always, always, ALWAYS make it your first order of business to
check the sending address of the email. If it has genuinely come from
Apple, the sending address will end in .apple.com. If its some variant
of .apple.xxx.com, or something else that doesn’t evem contain the
word “apple”, you can be sure it didn’t come from anyone at
Apple. Likewise, a genuine email from Netflix will end in
.netflix.com, not some variant of .netflix.xxx.com. You can check the
sending address byt rolling over the address at the very top of the
email and clicking on the little disclosure trinagle that appears
(assuming you’re using Mail). 

 2. Never, never, NEVER reply to suspicious emails. It’s just
inviting a ton of trouble. It confirms that your email address is
real, inviting a potential flood of spam from the same source or
others.

 Kind regards,

 Peter Hinchliffe Apwin Computer Services
 FileMaker Pro Solutions Developer
 Perth, Western Australia
 Phone (618) 9332 6482 Mob 0403 046 948
 
 Mac because I prefer it -- Windows because I have to.

 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe -
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Something I didn't buy

[Peter Hinchliffe]

> On 9 May 2019, at 9:42 pm, Pat  wrote:
> 
> I received an email today which may or may not have come from Apple. It says, 
> “Your Apple Subscription Receipt” (to Netflix). But, I did not order a 
> subscription. I think it is probably a scam, although it looks very 
> authentic. One anomaly is that where it says ‘you can cancel a Subscription 
> at any time: Cancel/Refund Subscription’  there is no URL.
> 
> The email did not say ‘No Reply’, so I did reply, but it bounced.
> 
> What recourse do I have?
> 

1. Always, always, ALWAYS make it your first order of business to check the 
sending address of the email. If it has genuinely come from Apple, the sending 
address will end in .apple.com. If its some variant of .apple.xxx.com, or 
something else that doesn’t evem contain the word “apple”, you can be sure it 
didn’t come from anyone at Apple. Likewise, a genuine email from Netflix will 
end in .netflix.com, not some variant of .netflix.xxx.com. You can check the 
sending address byt rolling over the address at the very top of the email and 
clicking on the little disclosure trinagle that appears (assuming you’re using 
Mail). 

2. Never, never, NEVER reply to suspicious emails. It’s just inviting a ton of 
trouble. It confirms that your email address is real, inviting a potential 
flood of spam from the same source or others.

Kind regards,

Peter HinchliffeApwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482Mob 0403 046 948

Mac because I prefer it -- Windows because I have to.

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Something I didn't buy

[Philippe Chaperon]

Hi Pat, 

The first thing I would do, in such a case, is to check my bank account to 
ensure that no money was taken out without your permission, which you most 
probably have done. 

The receipts I get from Apple, music and application purchases and my 
subscription to iCloud, are in the form of a Tax Invoice showing my Apple ID - 
my registered email with Apple, Billed To - my Credit Card last four digits, my 
names in full and my home address, Order ID- a ten character string of letters 
and numbers, Document No. - a twelve digits string of numbers. 

The Tax Invoice has many links to Apple’s website etc. 

So, it would appear, if no funds were taken from your bank account, that this 
is some form of scam. Others could confirm if your deduction and mine are 
correct. 

Best Regards & good night, 

Philippe C. 

On 9 May 2019, at 9:42 pm, Pat  wrote:

I received an email today which may or may not have come from Apple. It says, 
“Your Apple Subscription Receipt” (to Netflix). But, I did not order a 
subscription. I think it is probably a scam, although it looks very authentic. 
One anomaly is that where it says ‘you can cancel a Subscription at any time: 
Cancel/Refund Subscription’  there is no URL.

The email did not say ‘No Reply’, so I did reply, but it bounced.

What recourse do I have?

Cheers,
Pat
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: System migration to new computer

[petercrisp]

Thanks Alan, you're obviously under some time pressures but I would be
keen to hear the outcome of your process that ultimately works for
your transition - even if it is in a couple of weeks time.
Good luck.
Pete. 

- Original Message -
From: wamug@wamug.org.au
To:"WAMUG Mailing List" 
Cc:
Sent:Thu, 9 May 2019 08:08:34 +0800
Subject:Re: System migration to new computer

 Hi Neil
Just to clarify points about system migration.  My understanding from
reading, not practical experience, is that direct target mode will not
work.  Macbook Air is mid 2012 model with Thunderbolt 1 ports and no
ethernet.  Mac Mini is 2018 model with Thunderbolt 3 ports plus
ethernet.  Time Capsule has ethernet ports.  Apple sell a
Thunderbolt 3 to Thunderbolt 2 adapter.  Simple choice - use the Time
Machine backup via ethernet.
The MBA OS is latest Mojave.  Assumption is that the Mac Mini will
have version 1 of Mojave OS.
Given the urgency of getting the system migrated, the MBA has not been
fully prepared with getting everything up to date and ancient apps
deleted. It probably has legacy stuff and file structures from a
series of Mac migrations over the years.  A complete clean install
would be very nice, but b.i.l. does not have the time for this.
Your input has been very valuable.  Not least to clarify the problems
and options. I will be visiting brother in law later this morning when
we can finalise plans and perhaps start the migration process.
CheersAlan

On 8 May 2019, at 9:58 pm, Neil Houghton  wrote:
Hi Alan,

 Hmmm - not really what I have found. Obviously you cannot just
clone the HD from one machine to a different computer model/vintage as
many configuration files/systems are different. However, migration
assistant allows you to select what you want to migrate anyway. 

 At different times/scenarios I have sometimes migrated almost
everything and sometimes opted for a clean system install and then
manual installation of apps –among other factors, it tends to depend
on how well the old system was running and/or whether I wanted to
re-organise my filing organisation.

 You do not say what OS you are running on the old and on the new
computers – certainly, for me, jumping from OSX 10.6 direct to OSX
10.11 meant that many applications required updating and, for example,
moving from Office 2004 to Office 365 (Office 2016) had me glad that I
still had a bootable  SL disc and could download and run Office 2011
which was a big help in the transition.

 Generally, I would say, the simplest/easiest migrations for me have
been booting the old machine into target disk mode and then running
migration assistant – but there have certainly been times when I
chose another route.

 

 Others may have their own opinions as to the best methods.

 

 HTH

 

 Cheers

 

 

 Neil

-- 

Neil R. Houghton

Albany, Western Australia

Tel: +61 8 9841 6063

Email: n...@possumology.com [2]

 

 

FROM:  on behalf of Alan Smith 
REPLY-TO: WAMUG 
DATE: Wednesday, 08 May 2019 at 16:46
TO: WAMUG 
SUBJECT: Re: System migration to new computer

 

Hi Neil

 

Good to read about your setup and rationale for backups. And advice
about other actions. Most Apple KB and help files only explain the
simple one computer scenario.

 

You questioned why a direct mac to mac migration was not first
choice. My favourite on-line Mac expert (Howard Oakley) looks at
various parameters of the two macs involved in migration. He points
out the old mac may have a newer macOS version than the new mac and
will probably fail the initial Migration attempt. A move from an old
iMac to a new iMac is relatively simple as there is little
“distance" between them.  But there is a big distance between a
MacBook Air and a Mac mini. He comments on five actual migration
methods.  Here are the first three: Direct mac to mac is best if
similar models and hardware are on each. Time Machine is first choice
with older systems and more different models. An external disk with
clone of old Mac is a good source for manual migration.

 

I would not be surprised if the first attempt using Migration
Assistant failed and that the Mac Mini will have to be updated to the
current version of Mojave before proceeding.   Reminder: turn OFF
automatic updates of the MBA OS before the migration task begins!

 

Cheers

Alan

On 8 May 2019, at 2:23 pm, Neil Houghton  wrote:

 

Hi Alan, Hi Peter,

 

I can sympathise with your predicaments – I recently upgraded two
iMacs and a laptop from Snow Leopard 10.6 to El Capitan 10.11 and,
just to complicate things, the main iMac was running from an external
drive since the internal hard drive had previously died (the external
drive was initially a clone

Re: System migration to new computer

[Alan Smith]

Hi Neil

Just to clarify points about system migration.  My understanding from reading, 
not practical experience, is that direct target mode will not work.  Macbook 
Air is mid 2012 model with Thunderbolt 1 ports and no ethernet.  Mac Mini is 
2018 model with Thunderbolt 3 ports plus ethernet.  Time Capsule has ethernet 
ports.  Apple sell a Thunderbolt 3 to Thunderbolt 2 adapter.  Simple choice - 
use the Time Machine backup via ethernet.

The MBA OS is latest Mojave.  Assumption is that the Mac Mini will have version 
1 of Mojave OS.

Given the urgency of getting the system migrated, the MBA has not been fully 
prepared with getting everything up to date and ancient apps deleted. It 
probably has legacy stuff and file structures from a series of Mac migrations 
over the years.  A complete clean install would be very nice, but b.i.l. does 
not have the time for this.

Your input has been very valuable.  Not least to clarify the problems and 
options. I will be visiting brother in law later this morning when we can 
finalise plans and perhaps start the migration process.

Cheers
Alan



> On 8 May 2019, at 9:58 pm, Neil Houghton  wrote:
> 
> Hi Alan,
>  
> Hmmm - not really what I have found. Obviously you cannot just clone the HD 
> from one machine to a different computer model/vintage as many configuration 
> files/systems are different. However, migration assistant allows you to 
> select what you want to migrate anyway.
>  
> At different times/scenarios I have sometimes migrated almost everything and 
> sometimes opted for a clean system install and then manual installation of 
> apps –among other factors, it tends to depend on how well the old system was 
> running and/or whether I wanted to re-organise my filing organisation.
>  
> You do not say what OS you are running on the old and on the new computers – 
> certainly, for me, jumping from OSX 10.6 direct to OSX 10.11 meant that many 
> applications required updating and, for example, moving from Office 2004 to 
> Office 365 (Office 2016) had me glad that I still had a bootable  SL disc and 
> could download and run Office 2011 which was a big help in the transition.
>  
> Generally, I would say, the simplest/easiest migrations for me have been 
> booting the old machine into target disk mode and then running migration 
> assistant – but there have certainly been times when I chose another route.
>  
>  
> Others may have their own opinions as to the best methods.
>  
>  
> HTH
>  
>  
> Cheers
>  
>  
>  
> Neil
> --
> Neil R. Houghton
> Albany, Western Australia
> Tel: +61 8 9841 6063
> Email: n...@possumology.com
>  
>  
> From:  on behalf of Alan Smith 
> 
> Reply-To: WAMUG 
> Date: Wednesday, 08 May 2019 at 16:46
> To: WAMUG 
> Subject: Re: System migration to new computer
>  
> Hi Neil
>  
> Good to read about your setup and rationale for backups. And advice about 
> other actions. Most Apple KB and help files only explain the simple one 
> computer scenario.
>  
> You questioned why a direct mac to mac migration was not first choice. My 
> favourite on-line Mac expert (Howard Oakley) looks at various parameters of 
> the two macs involved in migration. He points out the old mac may have a 
> newer macOS version than the new mac and will probably fail the initial 
> Migration attempt. A move from an old iMac to a new iMac is relatively simple 
> as there is little “distance" between them.  But there is a big distance 
> between a MacBook Air and a Mac mini. He comments on five actual migration 
> methods.  Here are the first three: Direct mac to mac is best if similar 
> models and hardware are on each. Time Machine is first choice with older 
> systems and more different models. An external disk with clone of old Mac is 
> a good source for manual migration.
>  
> I would not be surprised if the first attempt using Migration Assistant 
> failed and that the Mac Mini will have to be updated to the current version 
> of Mojave before proceeding.   Reminder: turn OFF automatic updates of the 
> MBA OS before the migration task begins!
>  
> Cheers
> Alan
> 
> 
>> On 8 May 2019, at 2:23 pm, Neil Houghton > <mailto:n...@possumology.com>> wrote:
>>  
>> Hi Alan, Hi Peter,
>>  
>> I can sympathise with your predicaments – I recently upgraded two iMacs and 
>> a laptop from Snow Leopard 10.6 to El Capitan 10.11 and, just to complicate 
>> things, the main iMac was running from an external drive since the internal 
>> hard drive had previously died (the external drive was initially a clone of 
>> the dead HD pre-failure). I decided to rebuild the iMac with an internal SSD 
>> and an internal 3TB HD (setup with 3 partitions) along with 

Re: System migration to new computer

[Neil Houghton]

Hi Alan,

 

Hmmm - not really what I have found. Obviously you cannot just clone the HD 
from one machine to a different computer model/vintage as many configuration 
files/systems are different. However, migration assistant allows you to select 
what you want to migrate anyway. 

 

At different times/scenarios I have sometimes migrated almost everything and 
sometimes opted for a clean system install and then manual installation of apps 
–among other factors, it tends to depend on how well the old system was running 
and/or whether I wanted to re-organise my filing organisation.

 

You do not say what OS you are running on the old and on the new computers – 
certainly, for me, jumping from OSX 10.6 direct to OSX 10.11 meant that many 
applications required updating and, for example, moving from Office 2004 to 
Office 365 (Office 2016) had me glad that I still had a bootable  SL disc and 
could download and run Office 2011 which was a big help in the transition.

 

Generally, I would say, the simplest/easiest migrations for me have been 
booting the old machine into target disk mode and then running migration 
assistant – but there have certainly been times when I chose another route.

 

 

Others may have their own opinions as to the best methods.

 

 

HTH

 

 

Cheers

 

 

 

Neil

-- 

Neil R. Houghton

Albany, Western Australia

Tel: +61 8 9841 6063

Email: n...@possumology.com

 

 

From:  on behalf of Alan Smith 

Reply-To: WAMUG 
Date: Wednesday, 08 May 2019 at 16:46
To: WAMUG 
Subject: Re: System migration to new computer

 

Hi Neil

 

Good to read about your setup and rationale for backups. And advice about other 
actions. Most Apple KB and help files only explain the simple one computer 
scenario.

 

You questioned why a direct mac to mac migration was not first choice. My 
favourite on-line Mac expert (Howard Oakley) looks at various parameters of the 
two macs involved in migration. He points out the old mac may have a newer 
macOS version than the new mac and will probably fail the initial Migration 
attempt. A move from an old iMac to a new iMac is relatively simple as there is 
little “distance" between them.  But there is a big distance between a MacBook 
Air and a Mac mini. He comments on five actual migration methods.  Here are the 
first three: Direct mac to mac is best if similar models and hardware are on 
each. Time Machine is first choice with older systems and more different 
models. An external disk with clone of old Mac is a good source for manual 
migration.

 

I would not be surprised if the first attempt using Migration Assistant failed 
and that the Mac Mini will have to be updated to the current version of Mojave 
before proceeding.   Reminder: turn OFF automatic updates of the MBA OS before 
the migration task begins!

 

Cheers

Alan



On 8 May 2019, at 2:23 pm, Neil Houghton  wrote:

 

Hi Alan, Hi Peter,

 

I can sympathise with your predicaments – I recently upgraded two iMacs and a 
laptop from Snow Leopard 10.6 to El Capitan 10.11 and, just to complicate 
things, the main iMac was running from an external drive since the internal 
hard drive had previously died (the external drive was initially a clone of the 
dead HD pre-failure). I decided to rebuild the iMac with an internal SSD and an 
internal 3TB HD (setup with 3 partitions) along with bumping the RAM up. The 
main iMac is just used by myself. The laptop is used by myself and Georgie. The 
second iMac is to be Georgie’s main desktop but also has my account so I can 
use it as a backup machine in the event of a failure of the main iMac.

 

I realise that my situation does not reflect yours ;o)  However, the fact that 
each machine had TM backups and Superduper clones and the new main iMac now has 
4 logical internal drives (SSD & 3 HD partitions) and I need TM and Superduper 
clones of everything going forward means I have had to think about migrations, 
backups and clones a fair bit! For the main iMac, for example, Time machine 
backs up all 4 drives in one backup but the SuperDuper clones have to be done 
on a disk-by-disk basis (though one partition is still empty – earmarked for a 
media libray disk).

 

For what it is worth, a few of my thoughts are:

 

Have a clear strategy of what you intend to use each machine and disk for and 
what is the main/secondary/tertiary backup methods:

· For example all three of our computers will continue to be used 
albeit with different primary uses (mine, Georgie’s and joint travel computer) 
– your approach may be different if you intend to just migrate to the new 
computer and retire the old one than if you intend to keep using the laptop as 
well as the new mac mini (since you say the laptop is unreliable you are 
possibly just going to retire it?)

· We use both DropBox and OneDrive to keep most of our user data in 
synch between machines – so the cloud accounts become the de-facto main 
off-site backup for this but, sinc

Re: System migration to new computer

[Alan Smith]

Hi Neil

Good to read about your setup and rationale for backups. And advice about other 
actions. Most Apple KB and help files only explain the simple one computer 
scenario.

You questioned why a direct mac to mac migration was not first choice. My 
favourite on-line Mac expert (Howard Oakley) looks at various parameters of the 
two macs involved in migration. He points out the old mac may have a newer 
macOS version than the new mac and will probably fail the initial Migration 
attempt. A move from an old iMac to a new iMac is relatively simple as there is 
little “distance" between them.  But there is a big distance between a MacBook 
Air and a Mac mini. He comments on five actual migration methods.  Here are the 
first three: Direct mac to mac is best if similar models and hardware are on 
each. Time Machine is first choice with older systems and more different 
models. An external disk with clone of old Mac is a good source for manual 
migration.

I would not be surprised if the first attempt using Migration Assistant failed 
and that the Mac Mini will have to be updated to the current version of Mojave 
before proceeding.   Reminder: turn OFF automatic updates of the MBA OS before 
the migration task begins!

Cheers
Alan

> On 8 May 2019, at 2:23 pm, Neil Houghton  wrote:
> 
> Hi Alan, Hi Peter,
>  
> I can sympathise with your predicaments – I recently upgraded two iMacs and a 
> laptop from Snow Leopard 10.6 to El Capitan 10.11 and, just to complicate 
> things, the main iMac was running from an external drive since the internal 
> hard drive had previously died (the external drive was initially a clone of 
> the dead HD pre-failure). I decided to rebuild the iMac with an internal SSD 
> and an internal 3TB HD (setup with 3 partitions) along with bumping the RAM 
> up. The main iMac is just used by myself. The laptop is used by myself and 
> Georgie. The second iMac is to be Georgie’s main desktop but also has my 
> account so I can use it as a backup machine in the event of a failure of the 
> main iMac.
>  
> I realise that my situation does not reflect yours ;o)  However, the fact 
> that each machine had TM backups and Superduper clones and the new main iMac 
> now has 4 logical internal drives (SSD & 3 HD partitions) and I need TM and 
> Superduper clones of everything going forward means I have had to think about 
> migrations, backups and clones a fair bit! For the main iMac, for example, 
> Time machine backs up all 4 drives in one backup but the SuperDuper clones 
> have to be done on a disk-by-disk basis (though one partition is still empty 
> – earmarked for a media libray disk).
>  
> For what it is worth, a few of my thoughts are:
>  
> Have a clear strategy of what you intend to use each machine and disk for and 
> what is the main/secondary/tertiary backup methods:
> For example all three of our computers will continue to be used albeit with 
> different primary uses (mine, Georgie’s and joint travel computer) – your 
> approach may be different if you intend to just migrate to the new computer 
> and retire the old one than if you intend to keep using the laptop as well as 
> the new mac mini (since you say the laptop is unreliable you are possibly 
> just going to retire it?)
> We use both DropBox and OneDrive to keep most of our user data in synch 
> between machines – so the cloud accounts become the de-facto main off-site 
> backup for this but, since I would not rely on these alone, the clones and TM 
> backups are there “to be sure, to be sure”.
> The clones are a “snapshot” of the drives as at the last clone time. To me 
> the main purpose is to have an immediate recovery in the event of a drive 
> failure. To recover anything that has changed since the last clone I have the 
> TM backup, although for the cloud accounts they will update automatically – 
> so I just use the TM backups for file by file (or folder by folder) recovery.
> I limit my SSD to the System and application files and a bare admin user 
> folder – so the clone is really all I need to re-instate this. I have my main 
> user folder on an internal partition and rely mainly on the cloud accounts 
> but with clone & TM backups. You need to have your own strategy for what is 
> on the internal SSD and the external HD and the methods for backup, recovery 
> and migration of the two drives would probably be different.
> Time Machine seems to creates separate backups for different computers and 
> recognises the actual computer rather than the HD – so for various computers 
> my TM back-ups have continued across disk re-partitions and HD replacements – 
> so your new computer will automatically get a new TM backup file. Personally, 
> I would start with a new clean HD for this (fairly large drives are really 
> very cheap nowadays).
&g

Re: System migration to new computer

[Neil Houghton]

Hi Alan, Hi Peter,

 

I can sympathise with your predicaments – I recently upgraded two iMacs and a 
laptop from Snow Leopard 10.6 to El Capitan 10.11 and, just to complicate 
things, the main iMac was running from an external drive since the internal 
hard drive had previously died (the external drive was initially a clone of the 
dead HD pre-failure). I decided to rebuild the iMac with an internal SSD and an 
internal 3TB HD (setup with 3 partitions) along with bumping the RAM up. The 
main iMac is just used by myself. The laptop is used by myself and Georgie. The 
second iMac is to be Georgie’s main desktop but also has my account so I can 
use it as a backup machine in the event of a failure of the main iMac.

 

I realise that my situation does not reflect yours ;o)  However, the fact that 
each machine had TM backups and Superduper clones and the new main iMac now has 
4 logical internal drives (SSD & 3 HD partitions) and I need TM and Superduper 
clones of everything going forward means I have had to think about migrations, 
backups and clones a fair bit! For the main iMac, for example, Time machine 
backs up all 4 drives in one backup but the SuperDuper clones have to be done 
on a disk-by-disk basis (though one partition is still empty – earmarked for a 
media libray disk).

 

For what it is worth, a few of my thoughts are:

 

Have a clear strategy of what you intend to use each machine and disk for and 
what is the main/secondary/tertiary backup methods:
For example all three of our computers will continue to be used albeit with 
different primary uses (mine, Georgie’s and joint travel computer) – your 
approach may be different if you intend to just migrate to the new computer and 
retire the old one than if you intend to keep using the laptop as well as the 
new mac mini (since you say the laptop is unreliable you are possibly just 
going to retire it?)
We use both DropBox and OneDrive to keep most of our user data in synch between 
machines – so the cloud accounts become the de-facto main off-site backup for 
this but, since I would not rely on these alone, the clones and TM backups are 
there “to be sure, to be sure”.
The clones are a “snapshot” of the drives as at the last clone time. To me the 
main purpose is to have an immediate recovery in the event of a drive failure. 
To recover anything that has changed since the last clone I have the TM backup, 
although for the cloud accounts they will update automatically – so I just use 
the TM backups for file by file (or folder by folder) recovery.
I limit my SSD to the System and application files and a bare admin user folder 
– so the clone is really all I need to re-instate this. I have my main user 
folder on an internal partition and rely mainly on the cloud accounts but with 
clone & TM backups. You need to have your own strategy for what is on the 
internal SSD and the external HD and the methods for backup, recovery and 
migration of the two drives would probably be different.
Time Machine seems to creates separate backups for different computers and 
recognises the actual computer rather than the HD – so for various computers my 
TM back-ups have continued across disk re-partitions and HD replacements – so 
your new computer will automatically get a new TM backup file. Personally, I 
would start with a new clean HD for this (fairly large drives are really very 
cheap nowadays).
Although you could use your old TM file when migrating to the new computer, 
post migration TM will just use the new TM backup corresponding to the new 
computer – I’m pretty that the old TM backups back through time, that are 
stored in the old TM backup file, will only be shown by TM on the old machine. 
However, when plugged into the new machine, the old TM backups can be accessed 
through the finder - and individual archived versions of files or folders can 
be accessed and copied to retrieve them.
Different people tend to have different methods & preferences as to how to use 
Time machine. Personally, I tend to find its main value for me is to access 
older versions of files/documents/ preference settings – particularly when 
something stuffs up and I need to revert to the pre stuff-up version!  For 
complete restoration or migration I would tend to go to my clones – but that’s 
just me  ;o)
 

Hmmm, not sure how much of the above is relevant/helpful to your situation – 
so, maybe, my take away would be:
I presume the reason you are not migrating directly from the laptop is that the 
machine is now unreliable and can’t be trusted as the migration source?
Depending on how recent it is, you might consider your SuperDuper backup as the 
migration source.
Once migrated, I would recommend using a new, clean, HD as TM backup drive for 
the new machine.
The old TM backup drive could continue to be used for TM backup for the old 
laptop if you still use it, if not it can still be used as an archive source 
(via Finder, not TM) of old files from the 

Re: System migration to new computer

[petercrisp]

Hi Alan, yes that is possibly a good way to go. A further thinking on
this just now you jogged my thoughts. Is to establish a new 'clean'
backup file (rename the old one to break the link - not sure if TM is
clever enough to detect if the renamed file is in fact still the
backup file it will want to default backup to) of the MBA SSD only
(being sure to exclude the attached external drive using Options from
the backup routine). Then use MA to restore that new backup to the Mac
Mini with confidence you know it is only the MBA data restored and not
a conglomeration of the MBA + external drive data onto the Mac Mini.
Then just transfer the external drive to the mac Mini USB and then
create another new TM backup with the external drive INCLUDED in the
routine. This will of course will leave the history non-existent from
the previous backup - may or may not be important to you. 
Regards
Pete.

- Original Message -
From: wamug@wamug.org.au
To:"WAMUG Mailing List" 
Cc:
Sent:Wed, 8 May 2019 12:25:58 +0800
Subject:Re: System migration to new computer

 Thanks for your thoughts Peter (C)
Current idea is now to remove the data drive via Time Machine
preferences and run a few days of plain MBA SSD backups.  The HOPE is
that Migration Assistant would allow a TM backup from a specified date
and therefore copy just the latest 150GB or whatever.   May even try
adding a third TM backup drive to create a “pure” SSD source for
initial migration with a short date range, while the other TM drives
are temporarily removed. Then, as Peter (H) said, try it!  
CheersAlan

On 8 May 2019, at 9:34 am, petercr...@westnet.com.au [1] wrote:
Hi Peter and Alan. This is a conundrum I have yet to encounter but I
had wondered how I would do it if I ever had to. I have a similar
environment where I have an MBP (256GB SSD) and a 2TB external drive
holding Photos library, iTunes library and an assortment of other
foldered items. My external drive is INCLUDED in the back up to Time
Capsule. I also periodically do a CCC backup of both the MBP and
External drive too for some added protection. 
What I have observed, during a trial I did a few months back, is when
using the recovery process from the TM backup, if I was to try and
recover a file that was resident on the external drive, then I must
have the external drive attached to the MBP for it to be reinstated
back to. Conversely, if I were to not have the external drive attached
to my MBP, when I try to do a recovery of a file that was on the
external drive, then the ability to see the image of the backed up
external drive to select a file to recover is not made available. It
follows therefore (I think) that if I was to try and recover the
entire external drive using TM, then I would need to have that drive
attached in the destination of where I was trying to recover it to. 
A suggestion to think about before implementing anything. If you were
to use Migration Assistant to restore the backup of the on-board SSD
content ONLY from the TM backup to the Mac Mini (with the external
drive NOT attached to the Mac Mini), then it would follow that only
the on-board SSD backed up content from the MBA would be recovered
onto the Mac Mini 256GB SSD. If you then were to attach the external
drive to the Mac Mini, then you are back in the same place you were
previously - the Mac Mini is a clone of the Macbook Air and the
external drive is now moved over to the Mac Mini. Another of my
observations is that the first time that Time Machine does a backup of
this new configuration, it will create a new backup of the ENTIRE SSD
+ the ENTIRE external drive, even though the content is the very same
content. This has the undesirable effect of bloating the backup file
and you may run out of space on it. Maybe there is a clever way to
make it recognise it's backing up stuff it has already backed up, so
only does an incremental backup, ie only a back up of what has
changed.
I think TM is pretty clever but without knowing exactly how it will
behave in these circumstances, it's difficult to know what you'll end
up with. But as Peter indicates, the worst that can happen is you have
to clear it off the Mac Mini and start again.
Another thing with TM is to be extremely patient. Extremely patient.
Extremely patient.
Regards
Pete.

- Original Message -
From: wamug@wamug.org.au [2]
To:
Cc:
Sent:Wed, 8 May 2019 08:03:17 +0800
Subject:Re: System migration to new computer

 > On 8 May 2019, at 6:34 am, Alan Smith  wrote:
 > 
 > What is the best way to migrate complete data and settings from an
unreliable 2012 MacBook Air to a still-in-the-box 2018 Mac mini? Both
macs have internal 256 GB SSD. There are Time Machine and Super Duper
backups. I will be the technical assistant for my brother in law who
owns the macs.
 > 
 > I proposed to use Migration Assistant from Time Machine but this
has a complication. The MBA has a 1TB external data drive using
symbolic links. Time Machine includes the data drive in its backups to

Re: System migration to new computer

[Alan Smith]

Thanks for your thoughts Peter (C)

Current idea is now to remove the data drive via Time Machine preferences and 
run a few days of plain MBA SSD backups.  The HOPE is that Migration Assistant 
would allow a TM backup from a specified date and therefore copy just the 
latest 150GB or whatever.   May even try adding a third TM backup drive to 
create a “pure” SSD source for initial migration with a short date range, while 
the other TM drives are temporarily removed. Then, as Peter (H) said, try it!  

Cheers
Alan

> On 8 May 2019, at 9:34 am, petercr...@westnet.com.au wrote:
> 
> Hi Peter and Alan. This is a conundrum I have yet to encounter but I had 
> wondered how I would do it if I ever had to. I have a similar environment 
> where I have an MBP (256GB SSD) and a 2TB external drive holding Photos 
> library, iTunes library and an assortment of other foldered items. My 
> external drive is INCLUDED in the back up to Time Capsule. I also 
> periodically do a CCC backup of both the MBP and External drive too for some 
> added protection. 
> 
> What I have observed, during a trial I did a few months back, is when using 
> the recovery process from the TM backup, if I was to try and recover a file 
> that was resident on the external drive, then I must have the external drive 
> attached to the MBP for it to be reinstated back to. Conversely, if I were to 
> not have the external drive attached to my MBP, when I try to do a recovery 
> of a file that was on the external drive, then the ability to see the image 
> of the backed up external drive to select a file to recover is not made 
> available. It follows therefore (I think) that if I was to try and recover 
> the entire external drive using TM, then I would need to have that drive 
> attached in the destination of where I was trying to recover it to. 
> 
> A suggestion to think about before implementing anything. If you were to use 
> Migration Assistant to restore the backup of the on-board SSD content ONLY 
> from the TM backup to the Mac Mini (with the external drive NOT attached to 
> the Mac Mini), then it would follow that only the on-board SSD backed up 
> content from the MBA would be recovered onto the Mac Mini 256GB SSD. If you 
> then were to attach the external drive to the Mac Mini, then you are back in 
> the same place you were previously - the Mac Mini is a clone of the Macbook 
> Air and the external drive is now moved over to the Mac Mini. Another of my 
> observations is that the first time that Time Machine does a backup of this 
> new configuration, it will create a new backup of the ENTIRE SSD + the ENTIRE 
> external drive, even though the content is the very same content. This has 
> the undesirable effect of bloating the backup file and you may run out of 
> space on it. Maybe there is a clever way to make it recognise it's backing up 
> stuff it has already backed up, so only does an incremental backup, ie only a 
> back up of what has changed.
> 
> I think TM is pretty clever but without knowing exactly how it will behave in 
> these circumstances, it's difficult to know what you'll end up with. But as 
> Peter indicates, the worst that can happen is you have to clear it off the 
> Mac Mini and start again.
> 
> Another thing with TM is to be extremely patient. Extremely patient. 
> Extremely patient.
> 
> Regards
> 
> Pete.
> 
> 
> 
> - Original Message -
> From:
> wamug@wamug.org.au
> 
> To:
> 
> Cc:
> 
> Sent:
> Wed, 8 May 2019 08:03:17 +0800
> Subject:
> Re: System migration to new computer
> 
> 
> 
> 
> > On 8 May 2019, at 6:34 am, Alan Smith  wrote:
> > 
> > What is the best way to migrate complete data and settings from an 
> > unreliable 2012 MacBook Air to a still-in-the-box 2018 Mac mini? Both macs 
> > have internal 256 GB SSD. There are Time Machine and Super Duper backups. I 
> > will be the technical assistant for my brother in law who owns the macs.
> > 
> > I proposed to use Migration Assistant from Time Machine but this has a 
> > complication. The MBA has a 1TB external data drive using symbolic links. 
> > Time Machine includes the data drive in its backups to two disks, internal 
> > and external on Time Capsule. 
> > 
> > Can Migration Assistant use Time Machine in this case? If expedient the 
> > external TM backup disk can be removed and a new backup made of just the 
> > MBA SSD on the TC internal disk. 
> > 
> > The MBA has bad days when it fails then restarts several times. This has 
> > been happening for some months. A direct migration from MBA to Mini would 
> > not seem to be feasible.
> > 
> > Your help would be appreciated.
> > 
> > Regards
&g

Re: System migration to new computer

[petercrisp]

Hi Peter and Alan. This is a conundrum I have yet to encounter but I
had wondered how I would do it if I ever had to. I have a similar
environment where I have an MBP (256GB SSD) and a 2TB external drive
holding Photos library, iTunes library and an assortment of other
foldered items. My external drive is INCLUDED in the back up to Time
Capsule. I also periodically do a CCC backup of both the MBP and
External drive too for some added protection. 
What I have observed, during a trial I did a few months back, is when
using the recovery process from the TM backup, if I was to try and
recover a file that was resident on the external drive, then I must
have the external drive attached to the MBP for it to be reinstated
back to. Conversely, if I were to not have the external drive attached
to my MBP, when I try to do a recovery of a file that was on the
external drive, then the ability to see the image of the backed up
external drive to select a file to recover is not made available. It
follows therefore (I think) that if I was to try and recover the
entire external drive using TM, then I would need to have that drive
attached in the destination of where I was trying to recover it to. 
A suggestion to think about before implementing anything. If you were
to use Migration Assistant to restore the backup of the on-board SSD
content ONLY from the TM backup to the Mac Mini (with the external
drive NOT attached to the Mac Mini), then it would follow that only
the on-board SSD backed up content from the MBA would be recovered
onto the Mac Mini 256GB SSD. If you then were to attach the external
drive to the Mac Mini, then you are back in the same place you were
previously - the Mac Mini is a clone of the Macbook Air and the
external drive is now moved over to the Mac Mini. Another of my
observations is that the first time that Time Machine does a backup of
this new configuration, it will create a new backup of the ENTIRE SSD
+ the ENTIRE external drive, even though the content is the very same
content. This has the undesirable effect of bloating the backup file
and you may run out of space on it. Maybe there is a clever way to
make it recognise it's backing up stuff it has already backed up, so
only does an incremental backup, ie only a back up of what has
changed.
I think TM is pretty clever but without knowing exactly how it will
behave in these circumstances, it's difficult to know what you'll end
up with. But as Peter indicates, the worst that can happen is you have
to clear it off the Mac Mini and start again.
Another thing with TM is to be extremely patient. Extremely patient.
Extremely patient.
Regards
Pete.

- Original Message -
From: wamug@wamug.org.au
To:
Cc:
Sent:Wed, 8 May 2019 08:03:17 +0800
Subject:Re: System migration to new computer

 > On 8 May 2019, at 6:34 am, Alan Smith  wrote:
 > 
 > What is the best way to migrate complete data and settings from an
unreliable 2012 MacBook Air to a still-in-the-box 2018 Mac mini? Both
macs have internal 256 GB SSD. There are Time Machine and Super Duper
backups. I will be the technical assistant for my brother in law who
owns the macs.
 > 
 > I proposed to use Migration Assistant from Time Machine but this
has a complication. The MBA has a 1TB external data drive using
symbolic links. Time Machine includes the data drive in its backups to
two disks, internal and external on Time Capsule. 
 > 
 > Can Migration Assistant use Time Machine in this case? If expedient
the external TM backup disk can be removed and a new backup made of
just the MBA SSD on the TC internal disk. 
 > 
 > The MBA has bad days when it fails then restarts several times.
This has been happening for some months. A direct migration from MBA
to Mini would not seem to be feasible.
 > 
 > Your help would be appreciated.
 > 
 > Regards
 > Alan
 > 
 > 
 > 

 Logic tells me that all the files archived by Time Machine end up in
the same Time Machine folder on the TM drive, regardless of origin,
but I agree the restoration process through Migration assistant could
well be unpredictable. 

 My first insticnt would be just to try it. The worst that could
happen is that the files base on the MBA’s internal drive will be
restored to their correct locations, but those originating from the
external drive might be ignored (worst case scenario). It’s also
possible that MA, not finding a matching location on the new 2018 Mac,
might just create one and proceed regardless (best case scnario). 

 I think that if you wind up with the worst case scenario, you’d
just have to spend some time manually dragging over the folders and/or
files which were ignored. In the best case scenario, there’d be
nothing else to do. 

 Dunno. I haven’t been faced with this situation before so I can’t
report from experience unfortunately. Hopefully, there might be others
on the list who are more enlightened.

 Kind regards,

 Peter Hinchliffe Apwin Computer Services
 FileMaker Pro Solutions Developer
 Perth, Western Australia
 

Re: System migration to new computer

[Alan Smith]

Thanks for your thoughts on this Peter.

Another possible complication not previously considered is that the Mac Mini 
has a T2 chip which may inhibit migration anyway. Perhaps a completely new 
manual set up then item by item copy from Super Duper would be safest way but 
would take weeks!  

Alan

> On 8 May 2019, at 8:03 am, Peter Hinchliffe  wrote:
> 
> 
> 
>> On 8 May 2019, at 6:34 am, Alan Smith  wrote:
>> 
>> What is the best way to migrate complete data and settings from an 
>> unreliable 2012 MacBook Air to a still-in-the-box 2018 Mac mini?  Both macs 
>> have internal 256 GB SSD.  There are Time Machine and Super Duper backups.  
>> I will be the technical assistant for my brother in law who owns the macs.
>> 
>> I proposed to use Migration Assistant from Time Machine but this has a 
>> complication. The MBA has a 1TB external data drive using symbolic links. 
>> Time Machine includes the data drive in its backups to two disks, internal 
>> and external on Time Capsule.
>> 
>> Can Migration Assistant use Time Machine in this case?  If expedient the 
>> external TM backup disk can be removed and a new backup made of just the MBA 
>> SSD on the TC internal disk.  
>> 
>> The MBA has bad days when it fails then restarts several times. This has 
>> been happening for some months.  A direct migration from MBA to Mini would 
>> not seem to be feasible.
>> 
>> Your help would be appreciated.
>> 
>> Regards
>> Alan
>> 
>> 
>> 
> 
> Logic tells me that all the files archived by Time Machine end up in the same 
> Time Machine folder on the TM drive, regardless of origin, but I agree the 
> restoration process through Migration assistant could well be unpredictable. 
> 
> My first insticnt would be just to try it. The worst that could happen is 
> that the files base on the MBA’s internal drive will be restored to their 
> correct locations, but those originating from the external drive might be 
> ignored (worst case scenario). It’s also possible that MA, not finding a 
> matching location on the new 2018 Mac, might just create one and proceed 
> regardless (best case scnario). 
> 
> I think that if you wind up with the worst case scenario, you’d just have to 
> spend some time manually dragging over the folders and/or files which were 
> ignored. In the best case scenario, there’d be nothing else to do. 
> 
> Dunno. I haven’t been faced with this situation before so I can’t report from 
> experience unfortunately. Hopefully, there might be others on the list who 
> are more enlightened.
> 
> Kind regards,
> 
> Peter HinchliffeApwin Computer Services
> FileMaker Pro Solutions Developer
> Perth, Western Australia
> Phone (618) 9332 6482Mob 0403 046 948
> 
> Mac because I prefer it -- Windows because I have to.
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: System migration to new computer

[Peter Hinchliffe]

> On 8 May 2019, at 6:34 am, Alan Smith  wrote:
> 
> What is the best way to migrate complete data and settings from an unreliable 
> 2012 MacBook Air to a still-in-the-box 2018 Mac mini?  Both macs have 
> internal 256 GB SSD.  There are Time Machine and Super Duper backups.  I will 
> be the technical assistant for my brother in law who owns the macs.
> 
> I proposed to use Migration Assistant from Time Machine but this has a 
> complication. The MBA has a 1TB external data drive using symbolic links. 
> Time Machine includes the data drive in its backups to two disks, internal 
> and external on Time Capsule.
> 
> Can Migration Assistant use Time Machine in this case?  If expedient the 
> external TM backup disk can be removed and a new backup made of just the MBA 
> SSD on the TC internal disk.  
> 
> The MBA has bad days when it fails then restarts several times. This has been 
> happening for some months.  A direct migration from MBA to Mini would not 
> seem to be feasible.
> 
> Your help would be appreciated.
> 
> Regards
> Alan
> 
> 
> 

Logic tells me that all the files archived by Time Machine end up in the same 
Time Machine folder on the TM drive, regardless of origin, but I agree the 
restoration process through Migration assistant could well be unpredictable. 

My first insticnt would be just to try it. The worst that could happen is that 
the files base on the MBA’s internal drive will be restored to their correct 
locations, but those originating from the external drive might be ignored 
(worst case scenario). It’s also possible that MA, not finding a matching 
location on the new 2018 Mac, might just create one and proceed regardless 
(best case scnario). 

I think that if you wind up with the worst case scenario, you’d just have to 
spend some time manually dragging over the folders and/or files which were 
ignored. In the best case scenario, there’d be nothing else to do. 

Dunno. I haven’t been faced with this situation before so I can’t report from 
experience unfortunately. Hopefully, there might be others on the list who are 
more enlightened.

Kind regards,

Peter HinchliffeApwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482Mob 0403 046 948

Mac because I prefer it -- Windows because I have to.

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Chrome browser

[FW]

Thanks Stephen,

Cheers
Walter

> On 4 May 2019, at 19:46 , Stephen Chape  wrote:
> 
> Hi Walter.
> Probably safer to install Firefox.
> My daughter uses Firefox for sites that are not friendly to Safari.
> 
> Chrome is Google.
> Google and Facebook are the two big data gatherers and trackers to avoid.
> My family and some friends keep away from both of these.
> 
>> On 4 May 2019, at 12:28 pm, FW  wrote:
>> 
>> Good afternoon all,
>> 
>> Is there any reason why I should not install Chrome on my iMac (10.14.4) ?
>> Safari is not working with a particular website.
>> Anything one needs to observe when installing Chrome ?
>> 
>> Thanks
>> 
>> Walter
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> 
> Regards,
> Stephen Chape
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Chrome browser

[Stephen Chape]

Hi Walter.
Probably safer to install Firefox.
My daughter uses Firefox for sites that are not friendly to Safari.

Chrome is Google.
Google and Facebook are the two big data gatherers and trackers to avoid.
My family and some friends keep away from both of these.

> On 4 May 2019, at 12:28 pm, FW  wrote:
> 
> Good afternoon all,
> 
> Is there any reason why I should not install Chrome on my iMac (10.14.4) ?
> Safari is not working with a particular website.
> Anything one needs to observe when installing Chrome ?
> 
> Thanks
> 
> Walter
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 


Regards,
Stephen Chape






-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: OSX/IOS notes in iCloud - problem with iPad

[Neil Houghton]

Hi Ronni,

 

Thanks for your advice – my replies in situ:

 

I’m starting to think that although the ipads on  IOS 10.3.3 and 9.3.5 and the 
iMac on OSX 10.11.6 are all capable of the notes “upgrade” the OSX Notes app 
continues to work fine on creating notes in icloud and moving notes to icloud 
but the IOS Notes app no longer allows this.

 

I suspect that Georgie will prefer to just leave things as is and accept that 
her ipad will not create notes in icloud rather than lose the Notes 
functionalty on the phone (which is what she uses 90% of the time) and have to 
use the Web app.

 

I’m continuing to look at alternatives.

 

 

Cheers

 

 

Neil

-- 

Neil R. Houghton

Albany, Western Australia

Tel: +61 8 9841 6063

Email: n...@possumology.com

 

 

From:  on behalf of Ronni Brown 

Reply-To: WAMUG 
Date: Saturday, 04 May 2019 at 13:09
To: WAMUG 
Subject: Re: OSX/IOS notes in iCloud - problem with iPad

 

Hi Neil,

>From what I understand (but other members that know more about the Notes App, 
>please help),

even to see the new features and sync those notes to other devices, you must 
“upgrade” your Notes accounts after updating to iOS 9 (or OS X 10.11 El 
Capitan). 

 

I’m happy to accept that we will not see or be able to use any of the new 
features until we upgrade. Happy enough to just have the old functionality 
until we (eventually) get rid of the old iPhones.

It is not the case that the devices do not sync to icloud without upgrading – I 
have not upgraded but I can still create notes in icloud on the iMac using OSX 
10.11.6 and even on the old iPhones using IOS 7.1.2. These notes sync across 
all devices and once in icloud they are seen on the ipads – the only problem is 
that we cannot CREATE notes in icloud on the iPads.

 

 

 

The problem with doing so is that the Notes app in 10.10 Yosemite (and iOS 8) 
doesn’t support the new format, so notes in your iCloud account won’t sync 
until upgraded. 

This is why I have not upgraded – at the moment all devices sync OK but if I 
upgrade the iPhones will no longer see any of the upgraded notes – since (for 
Georgie) 905 of these notes are created and viewed on the iPhone that would be 
a worse problem than our current one ;o)



So your choice is probably… Upgrade the iPhone 4S to iOS 9.3.5

The phones are both the original iPhone4s – so IOS 7.1.2 is as high as they go.



Upgrade Notes on your iOS 9 devices and use the iCloud.com Web app on 
unsupported devices.

Georgie would be happier living with the current problem than losing the Notes 
functionality on her phone and having to use the web app.



On the iPads - Settings > Notes - Accounts - Default Account is iCloud - I’m 
thinking you might also have “On My iPad” account selected?

No default account IS set to iCloud – however the notes are still created in 
“on my iPad”

 

 

Cheers,

Ronni

 

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz

8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage


macOS High Sierra 10.13.6

 



On 3 May 2019, at 2:03 pm, Neil Houghton  wrote:

 

Hi Ronni,

 

1.   Yes, I am signed into icloud on the ipads and can see all the notes in 
my icloud on the ipads. The problem is that we can only create new notes “on my 
ipad” and cannot move these notes to icloud.

2.   No, I have not upgraded our notes on the ipad. My understanding was 
that if we DO do that then it is the actual notes in our icloud accounts that 
get upgraded to the newer notes format and that if we do that then our iPhones 
(old iPhone4s running ios 7.1.2) will no longer be able to read these notes. 
Given that Georgie uses notes on her phone much more than on her iPad she would 
be very upset if she could no longer read the notes.

3.   My understanding was that if you did NOT upgrade then you would 
continue to use the old note format and so would miss out on any of the new 
features introduced with the notes – that is certainly how it works on my iMac 
which is running El Capitan and so is able to be upgraded to the new notes 
format (like the ipads) but I can still create notes in icloud which can be 
read on both the phones and the ipads and I can move notes from “on my 
computer” to icloud – so I sort of assumed that the same thing would work on 
the ipads?

 

So is our problem an Apple “feature” in that the OSX Notes app WILL let us 
create notes in icloud without upgrading to the new notes format but the IOS 
notes app will NOT allow this?

 

Cheers

 

 

Neil

(still confused)

-- 

Neil R. Houghton

Albany, Western Australia

Tel: +61 8 9841 6063

Email: n...@possumology.com

 

 

From:  on behalf of Ronni Brown 

Reply-To: WAMUG 
Date: Thursday, 02 May 2019 at 14:34
To: WAMUG 
Subject: Re: OSX/IOS notes in iCloud - problem with iPad

 

Hi Neil,

 

 

I’ve only been able to give your message a quick read… so this may sound 
stupid… but are you sure you are signed into your iCloud account on 

Re: OSX/IOS notes in iCloud - problem with iPad

[Ronni Brown]

Hi Neil,

From what I understand (but other members that know more about the Notes App, 
please help),
even to see the new features and sync those notes to other devices, you must 
“upgrade” your Notes accounts after updating to iOS 9 (or OS X 10.11 El 
Capitan). 
The problem with doing so is that the Notes app in 10.10 Yosemite (and iOS 8) 
doesn’t support the new format, so notes in your iCloud account won’t sync 
until upgraded. 

So your choice is probably… Upgrade the iPhone 4S to iOS 9.3.5

Upgrade Notes on your iOS 9 devices and use the iCloud.com Web app on 
unsupported devices.

On the iPads - Settings > Notes - Accounts - Default Account is iCloud - I’m 
thinking you might also have “On My iPad” account selected?

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

macOS High Sierra 10.13.6


> On 3 May 2019, at 2:03 pm, Neil Houghton  wrote:
> 
> Hi Ronni,
>  
> Yes, I am signed into icloud on the ipads and can see all the notes in my 
> icloud on the ipads. The problem is that we can only create new notes “on my 
> ipad” and cannot move these notes to icloud.
> No, I have not upgraded our notes on the ipad. My understanding was that if 
> we DO do that then it is the actual notes in our icloud accounts that get 
> upgraded to the newer notes format and that if we do that then our iPhones 
> (old iPhone4s running ios 7.1.2) will no longer be able to read these notes. 
> Given that Georgie uses notes on her phone much more than on her iPad she 
> would be very upset if she could no longer read the notes.
> My understanding was that if you did NOT upgrade then you would continue to 
> use the old note format and so would miss out on any of the new features 
> introduced with the notes – that is certainly how it works on my iMac which 
> is running El Capitan and so is able to be upgraded to the new notes format 
> (like the ipads) but I can still create notes in icloud which can be read on 
> both the phones and the ipads and I can move notes from “on my computer” to 
> icloud – so I sort of assumed that the same thing would work on the ipads?
>  
> So is our problem an Apple “feature” in that the OSX Notes app WILL let us 
> create notes in icloud without upgrading to the new notes format but the IOS 
> notes app will NOT allow this?
>  
> Cheers
>  
>  
> Neil
> (still confused)
> -- 
> Neil R. Houghton
> Albany, Western Australia
> Tel: +61 8 9841 6063
> Email: n...@possumology.com <mailto:n...@possumology.com>
>  
>  
> From:  <mailto:wamug.org.au-wamug-boun...@lists.wamug.org.au>> on behalf of Ronni 
> Brown mailto:ro...@mac.com>>
> Reply-To: WAMUG mailto:wamug@wamug.org.au>>
> Date: Thursday, 02 May 2019 at 14:34
> To: WAMUG mailto:wamug@wamug.org.au>>
> Subject: Re: OSX/IOS notes in iCloud - problem with iPad
>  
> Hi Neil,
>  
>  
> I’ve only been able to give your message a quick read… so this may sound 
> stupid… but are you sure you are signed into your iCloud account on the 
> iPads. Using the same Apple ID doesn't mean your iPad automatically connects 
> to your iCloud. 
> This is very possible especially if you set up your iPad using iTunes not 
> iCloud backup. 
> Check to be sure you are signed into your iCloud account.
> 
> Another quick thought: You did upgrade your Notes when you installed iOS9 or 
> later?
> Upgrading Your Notes
> • Update to iOS 9 or later. ... 
> • Open the Notes app on your iPad. ... 
> • Tap the "<" button to view the folder list if you aren't 
> prompted to upgrade. ... 
> • Tap "Upgrade" in the upper corner. ... 
> • Tap "Upgrade Now" when prompted. ... 
> • Wait while your Notes app upgrades
>  
> <https://www.wikihow.com/Upgrade-iPhone-Notes 
> <https://www.wikihow.com/Upgrade-iPhone-Notes>>
>  
> Sorry if none of above is of any help at all for you ;-(
>  
> Kind regards,
>  
> Ronni
> 
> 
>> On 1 May 2019, at 8:43 pm, Neil Houghton > <mailto:n...@possumology.com>> wrote:
>>  
>> OK so I’m getting very confused with how notes synching works/does not work 
>> in icloud:
>>  
>> On my iMac, OSX 10.11.6, Notes version 4.2 everything works fine – I can see 
>> notes sections for icloud, bigpond, internode, outlook and “on my computer” 
>> I create notes in the iCloud section and they go to my iCloud notes and can 
>> be seen on all devices. Old notes that were shown as “on my computer” could 
>> just be dragged and dropped to the icloud section and were then accessible 
>

Re: Problems moving iTunes Music to external drive

[Alan Smith]

An update - and closure.

Not just a wrong turn, but off the track and in a ravine.  Needed to take 
several steps back and start again.

My main error: Last night I updated my music files and made the two iMacs 
identical for content. In my excitement I got up very early this morning to 
copy the content to the Mac Mini external drive.  But I forgot to actually copy 
the complete iTunes structure with library database so just had a copy of the 
songs. Of course the Mini library could not associate properly with the files.  
 Second error and learning: Restoring from Time Machine with recent data also 
resulted in missing files and corrupt links for TV and Movies.  Reason was that 
the external drive with movies was excluded from TM backup.

I have just copied the complete iTunes file structure from an iMac to the Mini. 
 Music and playlists are now ok.  Purchased TV and Movies are all in  “download 
ready” status and appear to be ok.  This was fortunate because the Mini SSD 
would be bang full with both movies and music on the internal SSD.  I can copy 
movies from their external drive source manually when needed.  And Apple TV is 
good too with limited choice of shows.

Now to get the music to the external drive and initiate Home Sharing or its 
modern equivalent. But not at 4am tomorrow.

Wamug school teacher members may say that education is fun, but this set of 
learnings has been painful.

Cheers
Alan


> On 3 May 2019, at 11:35 am, Alan Smith  wrote:
> 
> I took a wrong turn somewhere in moving my music from an old iMac computer to 
> an external drive attached to a Mac Mini.  Any directions to get back on 
> track would be very welcome.
> 
> The iTunes app does not display any songs, only a list of purchased items 
> available for download.   Further, the links to some Movies and TV Shows have 
> been lost and some metadata of individual files corrupted.  A new library 
> database was created automatically during my work.  Trash was emptied during 
> the exercise.
> 
> iTunes and the Mac Mini, with Films on the external drive, has been fault 
> free for over 12 months.  I decided to move my music collection across to 
> make the Mini a full media server.   The eventual aim was to maintain a 
> single music database and invoke Home Sharing for music access on two local 
> iMacs.   But…
> 
> I have Time Machine and Super Duper backups if they would be helpful in 
> fixing my mess.
> 
> Mac Mini is late 2014 model with 256GB SSD.  MacOS is High Sierra 10.13.6 and 
> iTunes is ver 12.8.2.3
> 
> Regards
> Alan
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: OSX/IOS notes in iCloud - problem with iPad

[Neil Houghton]

Hi Ronni,

 
Yes, I am signed into icloud on the ipads and can see all the notes in my 
icloud on the ipads. The problem is that we can only create new notes “on my 
ipad” and cannot move these notes to icloud.
No, I have not upgraded our notes on the ipad. My understanding was that if we 
DO do that then it is the actual notes in our icloud accounts that get upgraded 
to the newer notes format and that if we do that then our iPhones (old iPhone4s 
running ios 7.1.2) will no longer be able to read these notes. Given that 
Georgie uses notes on her phone much more than on her iPad she would be very 
upset if she could no longer read the notes.
My understanding was that if you did NOT upgrade then you would continue to use 
the old note format and so would miss out on any of the new features introduced 
with the notes – that is certainly how it works on my iMac which is running El 
Capitan and so is able to be upgraded to the new notes format (like the ipads) 
but I can still create notes in icloud which can be read on both the phones and 
the ipads and I can move notes from “on my computer” to icloud – so I sort of 
assumed that the same thing would work on the ipads?
 

So is our problem an Apple “feature” in that the OSX Notes app WILL let us 
create notes in icloud without upgrading to the new notes format but the IOS 
notes app will NOT allow this?

 

Cheers

 

 

Neil

(still confused)

-- 

Neil R. Houghton

Albany, Western Australia

Tel: +61 8 9841 6063

Email: n...@possumology.com

 

 

From:  on behalf of Ronni Brown 

Reply-To: WAMUG 
Date: Thursday, 02 May 2019 at 14:34
To: WAMUG 
Subject: Re: OSX/IOS notes in iCloud - problem with iPad

 

Hi Neil,

 

 

I’ve only been able to give your message a quick read… so this may sound 
stupid… but are you sure you are signed into your iCloud account on the iPads. 
Using the same Apple ID doesn't mean your iPad automatically connects to your 
iCloud. 

This is very possible especially if you set up your iPad using iTunes not 
iCloud backup. 

Check to be sure you are signed into your iCloud account.

Another quick thought: You did upgrade your Notes when you installed iOS9 or 
later?

Upgrading Your Notes

    • Update to iOS 9 or later. ... 

    • Open the Notes app on your iPad. ... 

    • Tap the "<" button to view the folder list if you aren't 
prompted to upgrade. ... 

    • Tap "Upgrade" in the upper corner. ... 

    • Tap "Upgrade Now" when prompted. ... 

    • Wait while your Notes app upgrades

 

<https://www.wikihow.com/Upgrade-iPhone-Notes>

 

Sorry if none of above is of any help at all for you ;-(

 

Kind regards,

 

Ronni



On 1 May 2019, at 8:43 pm, Neil Houghton  wrote:

 

OK so I’m getting very confused with how notes synching works/does not work in 
icloud:

 

On my iMac, OSX 10.11.6, Notes version 4.2 everything works fine – I can see 
notes sections for icloud, bigpond, internode, outlook and “on my computer” I 
create notes in the iCloud section and they go to my iCloud notes and can be 
seen on all devices. Old notes that were shown as “on my computer” could just 
be dragged and dropped to the icloud section and were then accessible across 
devices.

 

Even on my (very) old iPhone 4 running ios 7.1.2 everything works fine – I have 
the default account set as icloud and new notes are created in icloud and are 
then accessible across devices.

 

However on my iPad running the most up-to-date compatible ios 10.3.3 I can see 
all my icloud notes and I have icloud set as my default notes account BUT every 
new note created is created “on my ipad”. 

I can not find any way to change it so that new notes are created in icloud – 
even though that is the default account. I also cannot move the notes from “on 
my ipad” to “icloud” – I can go “edit” then select a note (or notes) and hit 
“move to” but the only place which is available to move to (or create new 
folders in) is “on my ipad” – ICLOUD just is not visible in the move to window. 

 

I should note that Georgina sees similar behaviour on her devices – an iPhone 4 
which works fine and an older mini iPad running its most up-to-date compatible 
ios 9.3.5 – in her case she can also see both icloud and on my ipad notes but 
can only create notes on the ipad. Her settings are different the only bit that 
allows a default account to be selected is “default account for siri” which 
shows both icloud and on my ipad  but selecting icloud makes no difference. Her 
settings also has a toggle switch for the “on my ipad” account which is on – 
but the setting is greyed out and does not seem to let you change it. Again 
selecting one of the on my ipad notes and trying the “move to” command only 
shows destinations “on my ipad”

 

It seems very strange that this works fine on the mac and the very old iphones 
but not on the ipads?

 

Any ideas.

 

 

Cheers

 

Re: OSX/IOS notes in iCloud - problem with iPad

[Ronni Brown]

Hi Neil,


I’ve only been able to give your message a quick read… so this may sound 
stupid… but are you sure you are signed into your iCloud account on the iPads. 
Using the same Apple ID doesn't mean your iPad automatically connects to your 
iCloud. 
This is very possible especially if you set up your iPad using iTunes not 
iCloud backup. 
Check to be sure you are signed into your iCloud account.

Another quick thought: You did upgrade your Notes when you installed iOS9 or 
later?
Upgrading Your Notes
• Update to iOS 9 or later. ... 
• Open the Notes app on your iPad. ... 
• Tap the "<" button to view the folder list if you aren't prompted to 
upgrade. ... 
• Tap "Upgrade" in the upper corner. ... 
• Tap "Upgrade Now" when prompted. ... 
• Wait while your Notes app upgrades

>

Sorry if none of above is of any help at all for you ;-(

Kind regards,

Ronni

> On 1 May 2019, at 8:43 pm, Neil Houghton  wrote:
> 
> OK so I’m getting very confused with how notes synching works/does not work 
> in icloud:
>  
> On my iMac, OSX 10.11.6, Notes version 4.2 everything works fine – I can see 
> notes sections for icloud, bigpond, internode, outlook and “on my computer” I 
> create notes in the iCloud section and they go to my iCloud notes and can be 
> seen on all devices. Old notes that were shown as “on my computer” could just 
> be dragged and dropped to the icloud section and were then accessible across 
> devices.
>  
> Even on my (very) old iPhone 4 running ios 7.1.2 everything works fine – I 
> have the default account set as icloud and new notes are created in icloud 
> and are then accessible across devices.
>  
> However on my iPad running the most up-to-date compatible ios 10.3.3 I can 
> see all my icloud notes and I have icloud set as my default notes account BUT 
> every new note created is created “on my ipad”. 
> I can not find any way to change it so that new notes are created in icloud – 
> even though that is the default account. I also cannot move the notes from 
> “on my ipad” to “icloud” – I can go “edit” then select a note (or notes) and 
> hit “move to” but the only place which is available to move to (or create new 
> folders in) is “on my ipad” – ICLOUD just is not visible in the move to 
> window. 
>  
> I should note that Georgina sees similar behaviour on her devices – an iPhone 
> 4 which works fine and an older mini iPad running its most up-to-date 
> compatible ios 9.3.5 – in her case she can also see both icloud and on my 
> ipad notes but can only create notes on the ipad. Her settings are different 
> the only bit that allows a default account to be selected is “default account 
> for siri” which shows both icloud and on my ipad  but selecting icloud makes 
> no difference. Her settings also has a toggle switch for the “on my ipad” 
> account which is on – but the setting is greyed out and does not seem to let 
> you change it. Again selecting one of the on my ipad notes and trying the 
> “move to” command only shows destinations “on my ipad”
>  
> It seems very strange that this works fine on the mac and the very old 
> iphones but not on the ipads?
>  
> Any ideas.
>  
>  
> Cheers
>  
>  
> Neil
> -- 
> Neil R. Houghton
> Albany, Western Australia
> Tel: +61 8 9841 6063
> Email: n...@possumology.com 
>  
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines -  >
> Settings & Unsubscribe - 
>  >


-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Vale Severin Crisp

[Seven Crisp]

Thank you Neil and all the rest of the good folks on the WAMUG for your very 
kind words. He always spoke highly and in such a friendly way about the WAMUG.

Kind Regards

Pete

> On 30 Apr 2019, at 5:13 pm, Neil Houghton  wrote:
> 
> So sad to hear of Severin’s passing. My sincere condolences to Jenny, Peter 
> and Andrew. Sev was a real gentleman, dedicated Mac user and man of many 
> interests and talents. As a fellow Albany resident, I would bump into him at 
> art exhibitions, good coffee shops and cafes and, of course, Albany Summer 
> school where he was one of the long term organisers.
>  
> Kind regards
>  
>  
> Neil
> --
> Neil R. Houghton
> Albany, Western Australia
> Tel: +61 8 9841 6063
> Email: n...@possumology.com
>  
>  
> From:  on behalf of Philippe 
> Chaperon 
> Reply-To: WAMUG 
> Date: Monday, 29 April 2019 at 14:56
> To: WAMUG 
> Subject: Re: Vale Severin Crisp
>  
> Hi Peter and All, 
>  
> Like so many I was saddened by the news that Severin Crisp passed away. He 
> was a great supporter of WAMUG and Apple and I am glad that his family will 
> continue with this tradition. 
>  
> To Peter Crisp and Severin’s family my sincere condolences. I have no doubt 
> that he is now resting peacefully. 
>  
> Kind regards, 
>  
> Philippe Chaperon
>  
> On 29 Apr 2019, at 12:13 pm, Ronni Brown  wrote:
>  
> Hello WAMUG Members,
>  
> Peter Crisp has contacted me offlist as his email address is still being 
> moderated, and asked me to post his reply to the Mailing list members.
> Message From Peter below:
>  
> "Hi group, I am very sad to say my father (Associate Professor Severin Crisp) 
> passed away on Friday of last week. He had been in hospital for many months 
> late last year and more recently into a full care nursing facility from 
> January this year near to his dear wife Jenny. He had an illness which 
> overcame him Friday morning whilst in the nursing facility. He was a 
> delightful and very dear father. We had many happy years and times. 
>  
> He was my introduction to the Apple world too and I am very glad for that. My 
> family (5 of us) is exclusively Apple, and it has been a very reliable one 
> too. He is also my introduction to this forum. It has been great to be a part 
> of it with all of you being very helpful over the years for Dad, me and other 
> family members who have beneficiaries of the tips we have passed on. I will 
> be here for many years to come too.
>  
> I wish you all a happy day.
>  
> Sincerely
>  
> Peter Crisp."
>  
> ==
> Posted on behalf of Peter
> by Ronni
> 
> 
> On 29 Apr 2019, at 11:43 am, Ronni Brown  wrote:
>  
> Hello all,
>  
> I am so terribly sad and feel much empathy for Jenny, Peter, Andrew, and all 
> the family to hear dear Severin has passed away. 
> He truly was a great man, a thorough gentleman of the highest standards. 
> I feel very proud to have known Severin over the years as a very dear friend 
> who felt like family.
>  
> He will be sadly missed by everyone who knew him.
> Rest In Peace my dear Severin!
>  
> My deepest sympathies,
> Ronni
> 
> 
> On 29 Apr 2019, at 10:06 am, Stephen Chape  wrote:
>  
> Oh my goodness that is very sad !!
> I have had many a rewarding posting discussion with Severin.
> I find that quite a loss.
>  
> My very sincere condolences to his family and close friends.
>  
> 
> 
> On 29 Apr 2019, at 9:16 am, Mike Murray  wrote:
>  
> Hi muggers
>  
> Sad to see WAMUG member Severin Crisp's name in the West this morning.
>  
> Condolences to the family.
>  
> Mike
>  
> 
> Mike Murray and Lesley Silvester
> TimeTrackers
> PO Box 197
> Melville, 6956
> Western Australia
>  
> Tel (08) 9339 8078
> International +618 9339 8078
> Mob 0407 669 376
>  
> British and Australian genealogical and historical research, 
> education, publishing, film-making and DNA consulting
>  
> www.timetrackers.com.au
> 
> 
>  
>  
>  
>  
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Settings & Unsubscribe - 
> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>  
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Settings & Unsubscribe - 
> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>  
> -- The WA Macintosh User Group M

Re: Vale Severin Crisp

[Neil Houghton]

So sad to hear of Severin’s passing. My sincere condolences to Jenny, Peter and 
Andrew. Sev was a real gentleman, dedicated Mac user and man of many interests 
and talents. As a fellow Albany resident, I would bump into him at art 
exhibitions, good coffee shops and cafes and, of course, Albany Summer school 
where he was one of the long term organisers.

 

Kind regards

 

 

Neil

-- 

Neil R. Houghton

Albany, Western Australia

Tel: +61 8 9841 6063

Email: n...@possumology.com

 

 

From:  on behalf of Philippe 
Chaperon 
Reply-To: WAMUG 
Date: Monday, 29 April 2019 at 14:56
To: WAMUG 
Subject: Re: Vale Severin Crisp

 

Hi Peter and All, 

 

Like so many I was saddened by the news that Severin Crisp passed away. He was 
a great supporter of WAMUG and Apple and I am glad that his family will 
continue with this tradition. 

 

To Peter Crisp and Severin’s family my sincere condolences. I have no doubt 
that he is now resting peacefully. 

 

Kind regards, 

 

Philippe Chaperon

 

On 29 Apr 2019, at 12:13 pm, Ronni Brown  wrote:

 

Hello WAMUG Members,

 

Peter Crisp has contacted me offlist as his email address is still being 
moderated, and asked me to post his reply to the Mailing list members.

Message From Peter below:

 

"Hi group, I am very sad to say my father (Associate Professor Severin Crisp) 
passed away on Friday of last week. He had been in hospital for many months 
late last year and more recently into a full care nursing facility from January 
this year near to his dear wife Jenny. He had an illness which overcame him 
Friday morning whilst in the nursing facility. He was a delightful and very 
dear father. We had many happy years and times. 

 

He was my introduction to the Apple world too and I am very glad for that. My 
family (5 of us) is exclusively Apple, and it has been a very reliable one too. 
He is also my introduction to this forum. It has been great to be a part of it 
with all of you being very helpful over the years for Dad, me and other family 
members who have beneficiaries of the tips we have passed on. I will be here 
for many years to come too.

 

I wish you all a happy day.

 

Sincerely

 

Peter Crisp."

 

==

Posted on behalf of Peter

by Ronni



On 29 Apr 2019, at 11:43 am, Ronni Brown  wrote:

 

Hello all,

 

I am so terribly sad and feel much empathy for Jenny, Peter, Andrew, and all 
the family to hear dear Severin has passed away. 

He truly was a great man, a thorough gentleman of the highest standards. 

I feel very proud to have known Severin over the years as a very dear friend 
who felt like family.

 

He will be sadly missed by everyone who knew him.
Rest In Peace my dear Severin!

 

My deepest sympathies,
Ronni



On 29 Apr 2019, at 10:06 am, Stephen Chape  wrote:

 

Oh my goodness that is very sad !!

I have had many a rewarding posting discussion with Severin.

I find that quite a loss.

 

My very sincere condolences to his family and close friends.

 



On 29 Apr 2019, at 9:16 am, Mike Murray  wrote:

 

Hi muggers

 

Sad to see WAMUG member Severin Crisp's name in the West this morning.

 

Condolences to the family.

 

Mike

 

Mike Murray and Lesley Silvester

TimeTrackers

PO Box 197

Melville, 6956

Western Australia

 

Tel (08) 9339 8078

International +618 9339 8078

Mob 0407 669 376

 

British and Australian genealogical and historical research, 

education, publishing, film-making and DNA consulting

 

www.timetrackers.com.au




 

 

 

 

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

 

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

 

-- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings 
& Unsubscribe - 

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

Re: Vale Severin Crisp

[Philippe Chaperon]

Hi Peter and All, 

Like so many I was saddened by the news that Severin Crisp passed away. He was 
a great supporter of WAMUG and Apple and I am glad that his family will 
continue with this tradition. 

To Peter Crisp and Severin’s family my sincere condolences. I have no doubt 
that he is now resting peacefully. 

Kind regards, 

Philippe Chaperon

On 29 Apr 2019, at 12:13 pm, Ronni Brown  wrote:

Hello WAMUG Members,

Peter Crisp has contacted me offlist as his email address is still being 
moderated, and asked me to post his reply to the Mailing list members.
Message From Peter below:

> "Hi group, I am very sad to say my father (Associate Professor Severin Crisp) 
> passed away on Friday of last week. He had been in hospital for many months 
> late last year and more recently into a full care nursing facility from 
> January this year near to his dear wife Jenny. He had an illness which 
> overcame him Friday morning whilst in the nursing facility. He was a 
> delightful and very dear father. We had many happy years and times. 
> 
> He was my introduction to the Apple world too and I am very glad for that. My 
> family (5 of us) is exclusively Apple, and it has been a very reliable one 
> too. He is also my introduction to this forum. It has been great to be a part 
> of it with all of you being very helpful over the years for Dad, me and other 
> family members who have beneficiaries of the tips we have passed on. I will 
> be here for many years to come too.
> 
> I wish you all a happy day.
> 
> Sincerely
> 
> Peter Crisp."

==
Posted on behalf of Peter
by Ronni

> On 29 Apr 2019, at 11:43 am, Ronni Brown  > wrote:
> 
> Hello all,
> 
> I am so terribly sad and feel much empathy for Jenny, Peter, Andrew, and all 
> the family to hear dear Severin has passed away. 
> He truly was a great man, a thorough gentleman of the highest standards. 
> I feel very proud to have known Severin over the years as a very dear friend 
> who felt like family.
>  
> He will be sadly missed by everyone who knew him.
> Rest In Peace my dear Severin!
> 
> My deepest sympathies,
> Ronni
> 
>> On 29 Apr 2019, at 10:06 am, Stephen Chape > > wrote:
>> 
>> Oh my goodness that is very sad !!
>> I have had many a rewarding posting discussion with Severin.
>> I find that quite a loss.
>> 
>> My very sincere condolences to his family and close friends.
>> 
>> 
>>> On 29 Apr 2019, at 9:16 am, Mike Murray >> > wrote:
>>> 
>>> Hi muggers
>>> 
>>> Sad to see WAMUG member Severin Crisp's name in the West this morning.
>>> 
>>> Condolences to the family.
>>> 
>>> Mike
>>> 
>>> 
>>> Mike Murray and Lesley Silvester
>>> TimeTrackers
>>> PO Box 197
>>> Melville, 6956
>>> Western Australia
>>> 
>>> Tel (08) 9339 8078
>>> International +618 9339 8078
>>> Mob 0407 669 376
>>> 
>>> British and Australian genealogical and historical research, 
>>> education, publishing, film-making and DNA consulting
>>> 
>>> www.timetrackers.com.au 
>>> 
>>> 
>>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines -  >
> Settings & Unsubscribe - 
>  >


-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Vale Severin Crisp

[Ronni Brown]

Hello WAMUG Members,

Peter Crisp has contacted me offlist as his email address is still being 
moderated, and asked me to post his reply to the Mailing list members.
Message From Peter below:

> "Hi group, I am very sad to say my father (Associate Professor Severin Crisp) 
> passed away on Friday of last week. He had been in hospital for many months 
> late last year and more recently into a full care nursing facility from 
> January this year near to his dear wife Jenny. He had an illness which 
> overcame him Friday morning whilst in the nursing facility. He was a 
> delightful and very dear father. We had many happy years and times. 
> 
> He was my introduction to the Apple world too and I am very glad for that. My 
> family (5 of us) is exclusively Apple, and it has been a very reliable one 
> too. He is also my introduction to this forum. It has been great to be a part 
> of it with all of you being very helpful over the years for Dad, me and other 
> family members who have beneficiaries of the tips we have passed on. I will 
> be here for many years to come too.
> 
> I wish you all a happy day.
> 
> Sincerely
> 
> Peter Crisp."

==
Posted on behalf of Peter
by Ronni

> On 29 Apr 2019, at 11:43 am, Ronni Brown  wrote:
> 
> Hello all,
> 
> I am so terribly sad and feel much empathy for Jenny, Peter, Andrew, and all 
> the family to hear dear Severin has passed away. 
> He truly was a great man, a thorough gentleman of the highest standards. 
> I feel very proud to have known Severin over the years as a very dear friend 
> who felt like family.
>  
> He will be sadly missed by everyone who knew him.
> Rest In Peace my dear Severin!
> 
> My deepest sympathies,
> Ronni
> 
>> On 29 Apr 2019, at 10:06 am, Stephen Chape > > wrote:
>> 
>> Oh my goodness that is very sad !!
>> I have had many a rewarding posting discussion with Severin.
>> I find that quite a loss.
>> 
>> My very sincere condolences to his family and close friends.
>> 
>> 
>>> On 29 Apr 2019, at 9:16 am, Mike Murray >> > wrote:
>>> 
>>> Hi muggers
>>> 
>>> Sad to see WAMUG member Severin Crisp's name in the West this morning.
>>> 
>>> Condolences to the family.
>>> 
>>> Mike
>>> 
>>> 
>>> Mike Murray and Lesley Silvester
>>> TimeTrackers
>>> PO Box 197
>>> Melville, 6956
>>> Western Australia
>>> 
>>> Tel (08) 9339 8078
>>> International +618 9339 8078
>>> Mob 0407 669 376
>>> 
>>> British and Australian genealogical and historical research, 
>>> education, publishing, film-making and DNA consulting
>>> 
>>> www.timetrackers.com.au 
>>> 
>>> 
>>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 


-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Vale Severin Crisp

[Ronni Brown]

Hello all,

I am so terribly sad and feel much empathy for Jenny, Peter, Andrew, and all 
the family to hear dear Severin has passed away. 
He truly was a great man, a thorough gentleman of the highest standards. 
I feel very proud to have known Severin over the years as a very dear friend 
who felt like family.
 
He will be sadly missed by everyone who knew him.
Rest In Peace my dear Severin!

My deepest sympathies,
Ronni

> On 29 Apr 2019, at 10:06 am, Stephen Chape  wrote:
> 
> Oh my goodness that is very sad !!
> I have had many a rewarding posting discussion with Severin.
> I find that quite a loss.
> 
> My very sincere condolences to his family and close friends.
> 
> 
>> On 29 Apr 2019, at 9:16 am, Mike Murray > > wrote:
>> 
>> Hi muggers
>> 
>> Sad to see WAMUG member Severin Crisp's name in the West this morning.
>> 
>> Condolences to the family.
>> 
>> Mike
>> 
>> 
>> Mike Murray and Lesley Silvester
>> TimeTrackers
>> PO Box 197
>> Melville, 6956
>> Western Australia
>> 
>> Tel (08) 9339 8078
>> International +618 9339 8078
>> Mob 0407 669 376
>> 
>> British and Australian genealogical and historical research, 
>> education, publishing, film-making and DNA consulting
>> 
>> www.timetrackers.com.au 
>> 
>> 
>> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Vale Severin Crisp

[Stephen Chape]

Oh my goodness that is very sad !!
I have had many a rewarding posting discussion with Severin.
I find that quite a loss.

My very sincere condolences to his family and close friends.


> On 29 Apr 2019, at 9:16 am, Mike Murray  wrote:
> 
> Hi muggers
> 
> Sad to see WAMUG member Severin Crisp's name in the West this morning.
> 
> Condolences to the family.
> 
> Mike
> 
> 
> Mike Murray and Lesley Silvester
> TimeTrackers
> PO Box 197
> Melville, 6956
> Western Australia
> 
> Tel (08) 9339 8078
> International +618 9339 8078
> Mob 0407 669 376
> 
> British and Australian genealogical and historical research, 
> education, publishing, film-making and DNA consulting
> 
> www.timetrackers.com.au 
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 


Regards,
Stephen Chape






-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Should I be worried?

[Anthony (Tony) Francis]

Good morning Robin

My apologies for not answering you sooner.
You were correct, I had plugged in the Wireless Modem to the Computer as well 
as turning the Wi-Fi on, silly me, I didn’t think about the Modem as I don’t 
normally plug it into the Computer, problem solved.

Kind Regards

Tony

Boddington.

> On 22 Apr 2019, at 3:49 pm, Robin Belford  wrote:
> 
> Not really. You appears that you are on both WiFi and Ethernet simultaneously 
> and you are looking at some device on your Ethernet network. 
> 
> Robin
> 
>> On 22 Apr 2019, at 12:42 pm, Anthony (Tony) Francis  
>> wrote:
>> 
>> Hi All,
>> 
>> I turned on my Wireless this morning and just checked the “Open network 
>> Preferences” and this is what showed. I have no idea who or what MR1100 is, 
>> should I be worried??
>> 
>> Thanks all
>> 
>> 
>> 
>> Tony 
>> 
>> Boddington
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: 1Password ?????

[Peter Hinchliffe]

> On 22 Apr 2019, at 5:25 pm, Stephen Chape  wrote:
> 
> I just asked my wife if she would like 1Password installed on her iMac.
> Her answer: "No thanks. I have got enough to remember already"
> 
> Regards,
> Stephen Chape
> 
> 

I can’t think of anything that causes more confusion for users than passwords. 
Most people I know are terrified of them, and the idea of introducing something 
extra to learn simply adds to the terror. Even those who I have been able to 
convince of the value of 1Password don’t take the time to learn how to use it 
properly, so their confusion worsens.

At least turn on Keychain for iCloud for her. It will keep track of all her 
passwords and she won’t even have to think about it. And it’s free.

Kind regards,

Peter HinchliffeApwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482Mob 0403 046 948

Mac because I prefer it -- Windows because I have to.

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Should I be worried?

[Robin Belford]

Not really. You appears that you are on both WiFi and Ethernet simultaneously 
and you are looking at some device on your Ethernet network. 

Robin

> On 22 Apr 2019, at 12:42 pm, Anthony (Tony) Francis  
> wrote:
> 
> Hi All,
> 
> I turned on my Wireless this morning and just checked the “Open network 
> Preferences” and this is what showed. I have no idea who or what MR1100 is, 
> should I be worried??
> 
> Thanks all
> 
> 
> 
> Tony 
> 
> Boddington
> 
> 
> 
> 
> 
>  
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Should I be worried?

[Anthony (Tony) Francis]

Hi All,

I turned on my Wireless this morning and just checked the “Open network 
Preferences” and this is what showed. I have no idea who or what MR1100 is, 
should I be worried??

Thanks all



Tony 

Boddington





 -- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Best browser for AFL on Mac OS 10.6 or 10.8

[Brian W Scott]

Hi Peter,

Take a look on everymac https://everymac.com/systems/apple/imac/index-imac.html 
 and consider 
upgrading your OS to solve your site security problems.

When you find and load your computer’s details scroll down and find 
"Pre-Installed MacOS:” click on it for more details on a suitable OS.

I had similar problems on and older macmini and changed from Snow Leopard to El 
Capitan and now Safari is loading the web pages that it suddenly stopped 
showing with Snow Leopard.

Check their suggestions for RAM as well. More memory often helps in general 
functionality as well.

Cheers
Brian Scott


> On 18 Apr 2019, at 5:17 pm, Peter Faulks  wrote:
> 
> Hello WAMUG
> 
> Please advise which browser works best for some of the latest AFL or Soccer 
> pages, I have Safari, Chrome, Stainless and Firefox but they do not seem to 
> have the support or security settings for these and some other sites. (This 
> site no longer supports this page!)
> 
> Any suggestions  we have old iMac9
> 
>  Model Name:iMac
>   Model Identifier: iMac9,1
>   Processor Name:Intel Core 2 Duo
>   Processor Speed:  2.66 GHz
>   Number Of Processors: 1
>   Total Number Of Cores:   2
>   L2 Cache:6 MB
>   Memory:   4 GB
>   Bus Speed:1.07 GHz
>   Boot ROM Version: IM91.008D.B08
>   SMC Version (system):1.36f3
>   Serial Number (system): WQ9050FJ0TF
>   Hardware UUID:0B8662FA-4D6C-5E43-8003-03E5FF3FC085
> 
> These are 10.6.8 and My Lap top has 10.8
> 
> As pensioners we do not wish to upgrade to the latest  Macs or upgrade to new 
> operating systems because we do not want to purchase new equipment  and 
> software etc.
> 
> Any advice would be welcome
> 
> Faulksy
> 
> 
> 
> -- 
> Peter & Irene Faulks
> Unit 1, 9 Newsam Close
> PARKWOOD  Western Australia  6147
> 
> Phone:   +618 9457 0747 (h)
> Peter Mobile: 0416 187 937
> Irene Mobile:   0439 933 404
> Email:  peterfau...@westnet.com.au 
> Web Page:  http://www.peterfaulks.net/ 
> 
> 
> 
> 
> 
> This email and any files transmitted with it are confidential and intended 
> solely for the use of the individual or entity to whom they are addressed. If 
> you have received this email in error please notify your system manager. This 
> message contains confidential information and is intended only for the 
> individual named. If you are not the named addressee you should not 
> disseminate, distribute or copy this email. Please notify the sender 
> immediately by email if you have received the email from your system. If you 
> are not the intended recipient you are notified that disclosing, copying, 
> distributing or taking any action in reliance on the contents of this 
> information is strictly prohibited.
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines -  >
> Settings & Unsubscribe - 
>  >

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Best browser for AFL on Mac OS 10.6 or 10.8

[Stephen Chape]

Soccer Peter? Football if you don’t mind.
You would be reprimanded for swearing at my grandson’s Football Club for using 
that word.
The word “soccer” is simply an abbreviation for “association” as in Association 
Football.
It was coined over a hundred years ago by British upper class schools to 
distinguish it from “rugger” (rugby).
But then dropped by the British in the early 19 hundreds.


> On 18 Apr 2019, at 5:17 pm, Peter Faulks  wrote:
> 
> Hello WAMUG
> 
> Please advise which browser works best for some of the latest AFL or Soccer 
> pages, I have Safari, Chrome, Stainless and Firefox but they do not seem to 
> have the support or security settings for these and some other sites. (This 
> site no longer supports this page!)
> 
> Any suggestions  we have old iMac9
> 
>  Model Name:iMac
>   Model Identifier: iMac9,1
>   Processor Name:Intel Core 2 Duo
>   Processor Speed:  2.66 GHz
>   Number Of Processors: 1
>   Total Number Of Cores:   2
>   L2 Cache:6 MB
>   Memory:   4 GB
>   Bus Speed:1.07 GHz
>   Boot ROM Version: IM91.008D.B08
>   SMC Version (system):1.36f3
>   Serial Number (system): WQ9050FJ0TF
>   Hardware UUID:0B8662FA-4D6C-5E43-8003-03E5FF3FC085
> 
> These are 10.6.8 and My Lap top has 10.8
> 
> As pensioners we do not wish to upgrade to the latest  Macs or upgrade to new 
> operating systems because we do not want to purchase new equipment  and 
> software etc.
> 
> Any advice would be welcome
> 
> Faulksy
> 
> 
> 
> -- 
> Peter & Irene Faulks
> Unit 1, 9 Newsam Close
> PARKWOOD  Western Australia  6147
> 
> Phone:   +618 9457 0747 (h)
> Peter Mobile: 0416 187 937
> Irene Mobile:   0439 933 404
> Email:  peterfau...@westnet.com.au 
> Web Page:  http://www.peterfaulks.net/ 
> 
> 
> 
> 
> 
> This email and any files transmitted with it are confidential and intended 
> solely for the use of the individual or entity to whom they are addressed. If 
> you have received this email in error please notify your system manager. This 
> message contains confidential information and is intended only for the 
> individual named. If you are not the named addressee you should not 
> disseminate, distribute or copy this email. Please notify the sender 
> immediately by email if you have received the email from your system. If you 
> are not the intended recipient you are notified that disclosing, copying, 
> distributing or taking any action in reliance on the contents of this 
> information is strictly prohibited.
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines -  >
> Settings & Unsubscribe - 
>  >


Regards,
Stephen Chape






-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iCloud

[Ronni Brown]

That’s good to hear Peter.

Kind regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 3 Apr 2019, at 4:08 pm, Peter Curtis  wrote:
> 
> Hi Ronni
> That fixed it, signing in via iCloud.com
> Thank you for your assistance.
> Kind regards
> Peter
> 
>> On 3 Apr 2019, at 2:29 pm, Ronni Brown  wrote:
>> 
>> Hi Peter,
>> 
>> Can you sign into iCloud.com ?
>> Did you correctly enter the latest code sent?
>>• If you set up your Apple ID to require two-factor authentication or 
>> two-step verification, make sure you correctly enter the latest code sent to 
>> your device.
>> 
>> Kind regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 3 Apr 2019, at 1:06 pm, Peter Curtis  wrote:
>>> 
>>> Hi Ronni
>>> Thank you for your response.
>>> I managed to get into the Apple ID account page OK only to find I’m already 
>>> set up for two factor authentication, the problem still exists. Should I 
>>> try turning off the two factor authentication and then turning it back on?
>>> Kind regards
>>> Peter
>>> 
>>>> On 2 Apr 2019, at 8:48 pm, Ronni Brown  wrote:
>>>> 
>>>> Hi Peter,
>>>> 
>>>> Peter H would be attending the WAMUG AGM meeting tonight, so unavailable 
>>>> to reply to your message.
>>>> Setup two-factor authentication from your Apple ID account page.
>>>> 
>>>> Confirm which feature you're using
>>>> If you're not sure if you set up two-factor authentication or two-step 
>>>> verification, use these steps: 
>>>>   • Sign in to your Apple ID account page.
>>>>   • In the Security section, look for two-factor authentication or 
>>>> two-step verification, then see if the feature is off or on. 
>>>> 
>>>> If two-step verification is on, continue with the steps to turn it off, 
>>>> then turn on two-factor authentication. If two-factor authentication is 
>>>> on, then you're already set up. 
>>>> 
>>>> Before you can turn on two-factor authentication, you need to turn off 
>>>> two-step verification. Use these steps: 
>>>>   • Sign in to your Apple ID account page.
>>>>   • In the Security section, click Edit.
>>>>   • Click Turn Off Two-Step Verification. Click again to confirm.
>>>> 
>>>> You can Follow the full instructions at this Apple support link:
>>>> https://support.apple.com/en-au/HT207198
>>>> 
>>>> Kind regards,
>>>> Ronni
>>>> 
>>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>>> 
>>>> 
>>>>> On 2 Apr 2019, at 7:57 pm, Peter Curtis  wrote:
>>>>> 
>>>>> Hi Peter
>>>>> Thank you for your suggestion!
>>>>> I don’t have two-factor authentication set up and when I try to set it up 
>>>>> according to APPLE instructions I must go to System Preferences and 
>>>>> choose iCloud, then Security. Only problem is that when I go to System 
>>>>> Preferences and iCloud there is no option to select Security as it’s 
>>>>> asking me to put in my Apple ID then Password and then I go on the 
>>>>> roundabout of it asking for Apple ID and Password continually. The 
>>>>> options of General, Contact, Security, Devices and Payment aren’t there?
>>>>> So I still have the same problem.
>>>>> Kind regards
>>>>> Peter
>>>>> 
>>>>> 
>>>>>> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe  
>>>>>> wrote:
>>>>>> 
>>>>>> Do you have two-factor authentication set up? This will help sort this 
>>>>>> out once and for all.
>>>>>> 
>>>>>>> On 31 Mar 2019, at 2:59 pm, Peter Curtis  wrote:
>>>>>>> 
>>>>>>> Hi
>>>>>>> I have a red circle with a 1 in it on my System Preferences on my 
>>>>>>> MacBookPro, on going into preferences this symbol is on the iCloud icon 
>>>>>>> in there.
>>>>>>> I clicked onto this and it asked for my Apple ID and Password, on 
>>>>>>> supplying this the computer thought for a while and then went back to 
>>>>>>> the Apple ID screen again. I re entered my ID and Password again and 
>>>>&

Re: iCloud

[Peter Curtis]

Hi Ronni
That fixed it, signing in via iCloud.com
Thank you for your assistance.
Kind regards
Peter

> On 3 Apr 2019, at 2:29 pm, Ronni Brown  wrote:
> 
> Hi Peter,
> 
> Can you sign into iCloud.com ?
> Did you correctly enter the latest code sent?
>   • If you set up your Apple ID to require two-factor authentication or 
> two-step verification, make sure you correctly enter the latest code sent to 
> your device.
> 
> Kind regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 3 Apr 2019, at 1:06 pm, Peter Curtis  wrote:
> 
>> Hi Ronni
>> Thank you for your response.
>> I managed to get into the Apple ID account page OK only to find I’m already 
>> set up for two factor authentication, the problem still exists. Should I try 
>> turning off the two factor authentication and then turning it back on?
>> Kind regards
>> Peter
>> 
>>> On 2 Apr 2019, at 8:48 pm, Ronni Brown  wrote:
>>> 
>>> Hi Peter,
>>> 
>>> Peter H would be attending the WAMUG AGM meeting tonight, so unavailable to 
>>> reply to your message.
>>> Setup two-factor authentication from your Apple ID account page.
>>> 
>>> Confirm which feature you're using
>>> If you're not sure if you set up two-factor authentication or two-step 
>>> verification, use these steps: 
>>>• Sign in to your Apple ID account page.
>>>• In the Security section, look for two-factor authentication or 
>>> two-step verification, then see if the feature is off or on. 
>>> 
>>> If two-step verification is on, continue with the steps to turn it off, 
>>> then turn on two-factor authentication. If two-factor authentication is on, 
>>> then you're already set up. 
>>> 
>>> Before you can turn on two-factor authentication, you need to turn off 
>>> two-step verification. Use these steps: 
>>>• Sign in to your Apple ID account page.
>>>• In the Security section, click Edit.
>>>• Click Turn Off Two-Step Verification. Click again to confirm.
>>> 
>>> You can Follow the full instructions at this Apple support link:
>>> https://support.apple.com/en-au/HT207198
>>> 
>>> Kind regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
>>> On 2 Apr 2019, at 7:57 pm, Peter Curtis  wrote:
>>> 
>>>> Hi Peter
>>>> Thank you for your suggestion!
>>>> I don’t have two-factor authentication set up and when I try to set it up 
>>>> according to APPLE instructions I must go to System Preferences and choose 
>>>> iCloud, then Security. Only problem is that when I go to System 
>>>> Preferences and iCloud there is no option to select Security as it’s 
>>>> asking me to put in my Apple ID then Password and then I go on the 
>>>> roundabout of it asking for Apple ID and Password continually. The options 
>>>> of General, Contact, Security, Devices and Payment aren’t there?
>>>> So I still have the same problem.
>>>> Kind regards
>>>> Peter
>>>> 
>>>> 
>>>>> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe  
>>>>> wrote:
>>>>> 
>>>>> Do you have two-factor authentication set up? This will help sort this 
>>>>> out once and for all.
>>>>> 
>>>>>> On 31 Mar 2019, at 2:59 pm, Peter Curtis  wrote:
>>>>>> 
>>>>>> Hi
>>>>>> I have a red circle with a 1 in it on my System Preferences on my 
>>>>>> MacBookPro, on going into preferences this symbol is on the iCloud icon 
>>>>>> in there.
>>>>>> I clicked onto this and it asked for my Apple ID and Password, on 
>>>>>> supplying this the computer thought for a while and then went back to 
>>>>>> the Apple ID screen again. I re entered my ID and Password again and got 
>>>>>> the same result! 
>>>>>> I used the ‘Forgot Apple ID or password’ option and reset my password.
>>>>>> Back to the iCloud icon in System Preferences (which still had the red 
>>>>>> circle with the 1 in it) and was asked for my Apple ID and Password, 
>>>>>> when supplied with that it thought for a while again and then reset to 
>>>>>> ask for Apple ID and Password again.
>>>>>> I have done this several times to ensure that all was entered correctly, 
>>>>>>

Re: iCloud

[Ronni Brown]

Hi Peter,

Can you sign into iCloud.com ?
Did you correctly enter the latest code sent?
If you set up your Apple ID to require two-factor authentication or two-step 
verification, make sure you correctly enter the latest code sent to your device.

Kind regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 3 Apr 2019, at 1:06 pm, Peter Curtis  wrote:
> 
> Hi Ronni
> Thank you for your response.
> I managed to get into the Apple ID account page OK only to find I’m already 
> set up for two factor authentication, the problem still exists. Should I try 
> turning off the two factor authentication and then turning it back on?
> Kind regards
> Peter
> 
>> On 2 Apr 2019, at 8:48 pm, Ronni Brown  wrote:
>> 
>> Hi Peter,
>> 
>> Peter H would be attending the WAMUG AGM meeting tonight, so unavailable to 
>> reply to your message.
>> Setup two-factor authentication from your Apple ID account page.
>> 
>> Confirm which feature you're using
>> If you're not sure if you set up two-factor authentication or two-step 
>> verification, use these steps: 
>>• Sign in to your Apple ID account page.
>>• In the Security section, look for two-factor authentication or two-step 
>> verification, then see if the feature is off or on. 
>> 
>> If two-step verification is on, continue with the steps to turn it off, then 
>> turn on two-factor authentication. If two-factor authentication is on, then 
>> you're already set up. 
>> 
>> Before you can turn on two-factor authentication, you need to turn off 
>> two-step verification. Use these steps: 
>>• Sign in to your Apple ID account page.
>>• In the Security section, click Edit.
>>• Click Turn Off Two-Step Verification. Click again to confirm.
>> 
>> You can Follow the full instructions at this Apple support link:
>> https://support.apple.com/en-au/HT207198
>> 
>> Kind regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 2 Apr 2019, at 7:57 pm, Peter Curtis  wrote:
>>> 
>>> Hi Peter
>>> Thank you for your suggestion!
>>> I don’t have two-factor authentication set up and when I try to set it up 
>>> according to APPLE instructions I must go to System Preferences and choose 
>>> iCloud, then Security. Only problem is that when I go to System Preferences 
>>> and iCloud there is no option to select Security as it’s asking me to put 
>>> in my Apple ID then Password and then I go on the roundabout of it asking 
>>> for Apple ID and Password continually. The options of General, Contact, 
>>> Security, Devices and Payment aren’t there?
>>> So I still have the same problem.
>>> Kind regards
>>> Peter
>>> 
>>> 
>>>> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe  
>>>> wrote:
>>>> 
>>>> Do you have two-factor authentication set up? This will help sort this out 
>>>> once and for all.
>>>> 
>>>>> On 31 Mar 2019, at 2:59 pm, Peter Curtis  wrote:
>>>>> 
>>>>> Hi
>>>>> I have a red circle with a 1 in it on my System Preferences on my 
>>>>> MacBookPro, on going into preferences this symbol is on the iCloud icon 
>>>>> in there.
>>>>> I clicked onto this and it asked for my Apple ID and Password, on 
>>>>> supplying this the computer thought for a while and then went back to the 
>>>>> Apple ID screen again. I re entered my ID and Password again and got the 
>>>>> same result! 
>>>>> I used the ‘Forgot Apple ID or password’ option and reset my password.
>>>>> Back to the iCloud icon in System Preferences (which still had the red 
>>>>> circle with the 1 in it) and was asked for my Apple ID and Password, when 
>>>>> supplied with that it thought for a while again and then reset to ask for 
>>>>> Apple ID and Password again.
>>>>> I have done this several times to ensure that all was entered correctly, 
>>>>> but no change.
>>>>> I can access the App Store with the new Apple ID and Password no problem.
>>>>> If it was just in the System Preferences I would/could just leave it but 
>>>>> it pops up on my screen regularly.
>>>>> I don’t actually use iCloud, so loss of any information is not a worry, 
>>>>> just the annoying pop up and of course curiosity?
>>>>> I have made no changes to the computer that I’m aware of.
>>>>> I would appreciate any

Re: iCloud

[Peter Curtis]

Hi Ronni
Thank you for your response.
I managed to get into the Apple ID account page OK only to find I’m already set 
up for two factor authentication, the problem still exists. Should I try 
turning off the two factor authentication and then turning it back on?
Kind regards
Peter

> On 2 Apr 2019, at 8:48 pm, Ronni Brown  wrote:
> 
> Hi Peter,
> 
> Peter H would be attending the WAMUG AGM meeting tonight, so unavailable to 
> reply to your message.
> Setup two-factor authentication from your Apple ID account page.
> 
> Confirm which feature you're using
> If you're not sure if you set up two-factor authentication or two-step 
> verification, use these steps: 
>   • Sign in to your Apple ID account page.
>   • In the Security section, look for two-factor authentication or 
> two-step verification, then see if the feature is off or on. 
> 
> If two-step verification is on, continue with the steps to turn it off, then 
> turn on two-factor authentication. If two-factor authentication is on, then 
> you're already set up. 
> 
> Before you can turn on two-factor authentication, you need to turn off 
> two-step verification. Use these steps: 
>   • Sign in to your Apple ID account page.
>   • In the Security section, click Edit.
>   • Click Turn Off Two-Step Verification. Click again to confirm.
> 
> You can Follow the full instructions at this Apple support link:
>  https://support.apple.com/en-au/HT207198
> 
> Kind regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 2 Apr 2019, at 7:57 pm, Peter Curtis  wrote:
> 
>> Hi Peter
>> Thank you for your suggestion!
>> I don’t have two-factor authentication set up and when I try to set it up 
>> according to APPLE instructions I must go to System Preferences and choose 
>> iCloud, then Security. Only problem is that when I go to System Preferences 
>> and iCloud there is no option to select Security as it’s asking me to put in 
>> my Apple ID then Password and then I go on the roundabout of it asking for 
>> Apple ID and Password continually. The options of General, Contact, 
>> Security, Devices and Payment aren’t there?
>> So I still have the same problem.
>> Kind regards
>> Peter
>> 
>> 
>>> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe  
>>> wrote:
>>> 
>>> Do you have two-factor authentication set up? This will help sort this out 
>>> once and for all.
>>> 
>>>> On 31 Mar 2019, at 2:59 pm, Peter Curtis  wrote:
>>>> 
>>>> Hi
>>>> I have a red circle with a 1 in it on my System Preferences on my 
>>>> MacBookPro, on going into preferences this symbol is on the iCloud icon in 
>>>> there.
>>>> I clicked onto this and it asked for my Apple ID and Password, on 
>>>> supplying this the computer thought for a while and then went back to the 
>>>> Apple ID screen again. I re entered my ID and Password again and got the 
>>>> same result! 
>>>> I used the ‘Forgot Apple ID or password’ option and reset my password.
>>>> Back to the iCloud icon in System Preferences (which still had the red 
>>>> circle with the 1 in it) and was asked for my Apple ID and Password, when 
>>>> supplied with that it thought for a while again and then reset to ask for 
>>>> Apple ID and Password again.
>>>> I have done this several times to ensure that all was entered correctly, 
>>>> but no change.
>>>> I can access the App Store with the new Apple ID and Password no problem.
>>>> If it was just in the System Preferences I would/could just leave it but 
>>>> it pops up on my screen regularly.
>>>> I don’t actually use iCloud, so loss of any information is not a worry, 
>>>> just the annoying pop up and of course curiosity?
>>>> I have made no changes to the computer that I’m aware of.
>>>> I would appreciate any thoughts?
>>> 
>>> Kind regards,
>>> 
>>> Peter HinchliffeApwin Computer Services
>>> FileMaker Pro Solutions Developer
>>> Perth, Western Australia
>>> Phone (618) 9332 6482Mob 0403 046 948
>>> 
>>> Mac because I prefer it -- Windows because I have to.
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>>> Settings & Unsubscribe - 
>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Settings & Unsubscribe - 
> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

Re: iCloud

[Ronni Brown]

Hi Peter,

Peter H would be attending the WAMUG AGM meeting tonight, so unavailable to 
reply to your message.
Setup two-factor authentication from your Apple ID account page.

Confirm which feature you're using
If you're not sure if you set up two-factor authentication or two-step 
verification, use these steps: 
Sign in to your Apple ID account page.
In the Security section, look for two-factor authentication or two-step 
verification, then see if the feature is off or on. 

If two-step verification is on, continue with the steps to turn it off, then 
turn on two-factor authentication. If two-factor authentication is on, then 
you're already set up. 

Before you can turn on two-factor authentication, you need to turn off two-step 
verification. Use these steps: 
Sign in to your Apple ID account page.
In the Security section, click Edit.
Click Turn Off Two-Step Verification. Click again to confirm.

You can Follow the full instructions at this Apple support link:
 https://support.apple.com/en-au/HT207198

Kind regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 2 Apr 2019, at 7:57 pm, Peter Curtis  wrote:
> 
> Hi Peter
> Thank you for your suggestion!
> I don’t have two-factor authentication set up and when I try to set it up 
> according to APPLE instructions I must go to System Preferences and choose 
> iCloud, then Security. Only problem is that when I go to System Preferences 
> and iCloud there is no option to select Security as it’s asking me to put in 
> my Apple ID then Password and then I go on the roundabout of it asking for 
> Apple ID and Password continually. The options of General, Contact, Security, 
> Devices and Payment aren’t there?
> So I still have the same problem.
> Kind regards
> Peter
> 
> 
>> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe  
>> wrote:
>> 
>> Do you have two-factor authentication set up? This will help sort this out 
>> once and for all.
>> 
>>> On 31 Mar 2019, at 2:59 pm, Peter Curtis  wrote:
>>> 
>>> Hi
>>> I have a red circle with a 1 in it on my System Preferences on my 
>>> MacBookPro, on going into preferences this symbol is on the iCloud icon in 
>>> there.
>>> I clicked onto this and it asked for my Apple ID and Password, on supplying 
>>> this the computer thought for a while and then went back to the Apple ID 
>>> screen again. I re entered my ID and Password again and got the same 
>>> result! 
>>> I used the ‘Forgot Apple ID or password’ option and reset my password.
>>> Back to the iCloud icon in System Preferences (which still had the red 
>>> circle with the 1 in it) and was asked for my Apple ID and Password, when 
>>> supplied with that it thought for a while again and then reset to ask for 
>>> Apple ID and Password again.
>>> I have done this several times to ensure that all was entered correctly, 
>>> but no change.
>>> I can access the App Store with the new Apple ID and Password no problem.
>>> If it was just in the System Preferences I would/could just leave it but it 
>>> pops up on my screen regularly.
>>> I don’t actually use iCloud, so loss of any information is not a worry, 
>>> just the annoying pop up and of course curiosity?
>>> I have made no changes to the computer that I’m aware of.
>>> I would appreciate any thoughts?
>> 
>> Kind regards,
>> 
>> Peter HinchliffeApwin Computer Services
>> FileMaker Pro Solutions Developer
>> Perth, Western Australia
>> Phone (618) 9332 6482Mob 0403 046 948
>> 
>> Mac because I prefer it -- Windows because I have to.
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>> Settings & Unsubscribe - 
>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
> 
-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

Re: iCloud

[Peter Curtis]

Hi Peter
Thank you for your suggestion!
I don’t have two-factor authentication set up and when I try to set it up 
according to APPLE instructions I must go to System Preferences and choose 
iCloud, then Security. Only problem is that when I go to System Preferences and 
iCloud there is no option to select Security as it’s asking me to put in my 
Apple ID then Password and then I go on the roundabout of it asking for Apple 
ID and Password continually. The options of General, Contact, Security, Devices 
and Payment aren’t there?
So I still have the same problem.
Kind regards
Peter


> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe  wrote:
> 
> Do you have two-factor authentication set up? This will help sort this out 
> once and for all.
> 
>> On 31 Mar 2019, at 2:59 pm, Peter Curtis  wrote:
>> 
>> Hi
>> I have a red circle with a 1 in it on my System Preferences on my 
>> MacBookPro, on going into preferences this symbol is on the iCloud icon in 
>> there.
>> I clicked onto this and it asked for my Apple ID and Password, on supplying 
>> this the computer thought for a while and then went back to the Apple ID 
>> screen again. I re entered my ID and Password again and got the same result! 
>> I used the ‘Forgot Apple ID or password’ option and reset my password.
>> Back to the iCloud icon in System Preferences (which still had the red 
>> circle with the 1 in it) and was asked for my Apple ID and Password, when 
>> supplied with that it thought for a while again and then reset to ask for 
>> Apple ID and Password again.
>> I have done this several times to ensure that all was entered correctly, but 
>> no change.
>> I can access the App Store with the new Apple ID and Password no problem.
>> If it was just in the System Preferences I would/could just leave it but it 
>> pops up on my screen regularly.
>> I don’t actually use iCloud, so loss of any information is not a worry, just 
>> the annoying pop up and of course curiosity?
>> I have made no changes to the computer that I’m aware of.
>> I would appreciate any thoughts?
> 
> Kind regards,
> 
> Peter HinchliffeApwin Computer Services
> FileMaker Pro Solutions Developer
> Perth, Western Australia
> Phone (618) 9332 6482Mob 0403 046 948
> 
> Mac because I prefer it -- Windows because I have to.
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Settings & Unsubscribe - 
> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

Re: iCloud

[Peter Hinchliffe]

Do you have two-factor authentication set up? This will help sort this out once 
and for all.

> On 31 Mar 2019, at 2:59 pm, Peter Curtis  wrote:
> 
> Hi
> I have a red circle with a 1 in it on my System Preferences on my MacBookPro, 
> on going into preferences this symbol is on the iCloud icon in there.
> I clicked onto this and it asked for my Apple ID and Password, on supplying 
> this the computer thought for a while and then went back to the Apple ID 
> screen again. I re entered my ID and Password again and got the same result! 
> I used the ‘Forgot Apple ID or password’ option and reset my password.
> Back to the iCloud icon in System Preferences (which still had the red circle 
> with the 1 in it) and was asked for my Apple ID and Password, when supplied 
> with that it thought for a while again and then reset to ask for Apple ID and 
> Password again.
> I have done this several times to ensure that all was entered correctly, but 
> no change.
> I can access the App Store with the new Apple ID and Password no problem.
> If it was just in the System Preferences I would/could just leave it but it 
> pops up on my screen regularly.
> I don’t actually use iCloud, so loss of any information is not a worry, just 
> the annoying pop up and of course curiosity?
> I have made no changes to the computer that I’m aware of.
> I would appreciate any thoughts?

Kind regards,

Peter HinchliffeApwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482Mob 0403 046 948

Mac because I prefer it -- Windows because I have to.

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

Re: Excel - Office 365 Data Entry Form

[Philippe Chaperon]

Hi Neil and Daniel, 

Many thanks for your suggestion of keeping 2011 which, fortunately, I have not 
removed from any of my two computers. 

I read on an Excel forum that it is Apple who did put conditions on Microsoft 
threatening the publisher that if the conditions are not met in full, e.g. 
requesting ‘sandboxing’ etc, Office will not be sold in the App Store. This 
apparently explains why such vital functions as ‘Forms’ and some others were 
removed in the latest version of Excel.  I doubt this explanation would be 
correct although I do not quite understand what ’sandbox’ is, but who knows?

I am currently working on some VBA solutions, and if I am successful will share 
on our forum. 

Have a great afternoon, 

Philippe C.


On 28 Mar 2019, at 12:31 pm, Neil Houghton  wrote:

Hi Philippe, hi Daniel,

Not directly related to the original post, but I reckon keeping Office 2011 
around on your computer is a good strategy.

In my case, when I jumped from Office 2004 to Office 365 I found that MS 
Outlook in Office 365 wouldn't import the Entourage database - but Outlook in 
2011 would. I didn't actually have Office 2011 at the time but I found that I 
could download it (I think because I had Office 365 membership - but I remember 
it took some finding!) and just used it as a stepping stone for the Entourage 
migration. 

I have also found that some Office 2004 documents suffered from formatting 
changes when opening and saving in Office 365. Often in those cases Office 2011 
would hold the formatting better and then, after saving as an Office 2011 
document, Office 365 would be fine. I know that, in theory, Office 2011 and the 
Office 2016 (in Office 365) use the SAME format - but maybe Office 2011 handles 
the old format better.

In fact, dealing with MS products often reminds me of the quote (attributed to 
many, including Einstein & Yogi Berra but preceding them both):
"In theory, there is no difference between theory and practice; but in 
practice, there is."

Cheers


Neil


-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com

-Original Message-
From:  on behalf of Daniel Kerr 

Reply-To: WAMUG 
Date: Wednesday, 27 March 2019 at 01:28
To: WAMUG 
Subject: Re: Excel - Office 365 Data Entry Form

  Hi Philippe

  As I don’t really use those features, I’m not 100% sure,…but a quick look 
around found these,…if they help?
  
https://support.office.com/en-ie/article/create-forms-that-users-complete-or-print-in-excel-fd6797c2-30b6-42d8-9921-0feb123f5ca7

  
https://techcommunity.microsoft.com/t5/Excel/2019-Excel-on-Mac-no-data-entry-form/td-p/286728

  The other option for those that require forms, is that you can still use 
Office 2011 as well as the later Office365. (If you kept it on your computer).
  If Office 2011 is still on your computer in the Applications folder then you 
can open Microsoft Excel and open the file you want from the “File - Open” menu.
  (or you can right click on the file you want to work with and choose “Open 
With”. then choose “Microsoft Excel 14.7.7 or 14.x.x (Version 14.x.x is Office 
2011 and version 16.x.x is Office365 currently).

  That hopefully will then give you the best of both worlds to access old data 
files that have,…and use the new version for other things.

  But yes, in Office365 they did remove quite a few features that Mac users 
were used to unfortunately. (Even some keyboard commands that were around since 
Excel 1.0,…they decided to change the keyboard commands “to be the same as 
Windows”. Or if we had features that weren’t in the Windows version they 
removed them rather then “trying to put it into the Windows version”.
  So either way,…we Mac users always seem to get the short end of the stick!

  Hope something there helps.
  Others who use it a lot more in-depth then me have some other answers.

  Kind regards
  Daniel

  ---
  Daniel Kerr
  MacWizardry

  Phone: 0414 795 960
  Email: 
  Web:   <http://www.macwizardry.com.au>


  **For everything Apple**

  NOTE: Any information provided in this email may be my personal opinion and 
as such should be taken accordingly, and may not be the views of MacWizardry. 
Any information provided does not offer or warrant any form of warranty or 
accept liability. It would be appreciated that if any information in this email 
is to be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 27 Mar 2019, at 1:16 am, Philippe Chaperon  wrote:
> 
> 
> Good morning dear WAMUG’ers, 
> 
> Can someone who uses Excel from the Office 365 (for Mac) suite confirm that 
> the the Data Entry Form facility has been removed by MicroSoft?
> 
> I have always used this facility for data entry of some large spreadsheets I 
> use. And only 1 week ago took the plunge and took a subscription for Office 
> 365 and was surprised to find that the Data Entry Form button, from my Excel 
> 2011 s

Re: Excel - Office 365 Data Entry Form

[Neil Houghton]

Hi Philippe, hi Daniel,

Not directly related to the original post, but I reckon keeping Office 2011 
around on your computer is a good strategy.

In my case, when I jumped from Office 2004 to Office 365 I found that MS 
Outlook in Office 365 wouldn't import the Entourage database - but Outlook in 
2011 would. I didn't actually have Office 2011 at the time but I found that I 
could download it (I think because I had Office 365 membership - but I remember 
it took some finding!) and just used it as a stepping stone for the Entourage 
migration. 

I have also found that some Office 2004 documents suffered from formatting 
changes when opening and saving in Office 365. Often in those cases Office 2011 
would hold the formatting better and then, after saving as an Office 2011 
document, Office 365 would be fine. I know that, in theory, Office 2011 and the 
Office 2016 (in Office 365) use the SAME format - but maybe Office 2011 handles 
the old format better.

In fact, dealing with MS products often reminds me of the quote (attributed to 
many, including Einstein & Yogi Berra but preceding them both):
"In theory, there is no difference between theory and practice; but in 
practice, there is."

Cheers


Neil


-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com

-Original Message-
From:  on behalf of Daniel Kerr 

Reply-To: WAMUG 
Date: Wednesday, 27 March 2019 at 01:28
To: WAMUG 
Subject: Re: Excel - Office 365 Data Entry Form

Hi Philippe

As I don’t really use those features, I’m not 100% sure,…but a quick look 
around found these,…if they help?

https://support.office.com/en-ie/article/create-forms-that-users-complete-or-print-in-excel-fd6797c2-30b6-42d8-9921-0feb123f5ca7


https://techcommunity.microsoft.com/t5/Excel/2019-Excel-on-Mac-no-data-entry-form/td-p/286728

The other option for those that require forms, is that you can still use 
Office 2011 as well as the later Office365. (If you kept it on your computer).
If Office 2011 is still on your computer in the Applications folder then 
you can open Microsoft Excel and open the file you want from the “File - Open” 
menu.
(or you can right click on the file you want to work with and choose “Open 
With”. then choose “Microsoft Excel 14.7.7 or 14.x.x (Version 14.x.x is Office 
2011 and version 16.x.x is Office365 currently).

That hopefully will then give you the best of both worlds to access old 
data files that have,…and use the new version for other things.

But yes, in Office365 they did remove quite a few features that Mac users 
were used to unfortunately. (Even some keyboard commands that were around since 
Excel 1.0,…they decided to change the keyboard commands “to be the same as 
Windows”. Or if we had features that weren’t in the Windows version they 
removed them rather then “trying to put it into the Windows version”.
So either way,…we Mac users always seem to get the short end of the stick!

Hope something there helps.
Others who use it a lot more in-depth then me have some other answers.

Kind regards
Daniel

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   <http://www.macwizardry.com.au>


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and 
as such should be taken accordingly, and may not be the views of MacWizardry. 
Any information provided does not offer or warrant any form of warranty or 
accept liability. It would be appreciated that if any information in this email 
is to be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 27 Mar 2019, at 1:16 am, Philippe Chaperon  wrote:
> 
> 
> Good morning dear WAMUG’ers, 
> 
> Can someone who uses Excel from the Office 365 (for Mac) suite confirm 
that the the Data Entry Form facility has been removed by MicroSoft?
> 
> I have always used this facility for data entry of some large 
spreadsheets I use. And only 1 week ago took the plunge and took a subscription 
for Office 365 and was surprised to find that the Data Entry Form button, from 
my Excel 2011 spreadsheet, just does not work. I have gone through many Excel 
forums and to my horror have found that M/S has somehow made the Mac version of 
Excel but a very poor cousin of the Windows version. 
> 
> Has anyone got a solution, possibly via VBA? If not I feel I have made a 
big error to update MS Office to 365. 
> 
> Any help or suggestion will be appreciated. 
> 
> Many thanks & best regards,
> 
> Philippe Chaperon
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mail

Re: AGM and Nominations and Subscriptions.

[WAMUG Annoucement]

G’day all WAMUGERS.

Two quick notifications.

First, nominations for the Officer positions on the committee were very limited 
and there being no more than one nomination for each of only a couple of them 
the nominees will be elected unopposed next week at the AGM. There were also 
only a couple of nominees for the committee members so they will also be 
elected unopposed next week. Consequently, there will be no postal vote 
arranged.

Secondly, the list membership was updated last night and anyone who was not 
financial was moderated (very, very few). If you go to post and find your 
message held “for moderation”, it means that we did not have a record of your 
payment. If you have paid, could you please resend a copy of the payment or 
details so that we can fix it up (to members...@wamug.org.au 
).

Regards,

Pete Smith

> On 19 Mar 2019, at 22:52, WAMUG Annoucement  wrote:
> 
> G’day all WAMUGERS.
> 
> The 2019 annual general meeting of the Western Australian Macintosh Users’ 
> Group will be held before the next monthly user group on Tuesday, 2 April 
> 2019, starting at 7.30pm.
> 
> Nominations are being called for positions on the committee as all positions 
> will be declared vacant. The closing date for nominations is next Tuesday, 26 
> March 2019 at 5pm. If there is more than one nomination for any of the four 
> Officer positions, a vote will held on the night to elect a nominee to the 
> relevant position. There will also be an online voting form to enable those 
> unable to attend the meeting to vote. If there is only one nominee for any 
> particular position, the person will be elected unopposed and no online vote 
> will need to be cast for that position.
> 
> The four Officer positions available are:
> 
> 1 President.
> 2 Vice President.
> 3 Treasurer.
> 4 Secretary .
> 
> Plus Committee members.
> 
> Please consider helping out by coming onto the committee.
> 
> If you have any queries in regards to the committee positions, please feel 
> free to drop me an email via the List. Please type AGM query in the Subject 
> line to enable easy identification of your email.
> 
> Subscriptions.
> 
> To be eligible to vote in the AGM you must be a current financial member. 
> Subscriptions for WAMUG are based on the calendar year so the 2019 annual 
> subscriptions fell due on the 1 January this year. A big thank you to all 
> those who have paid up and maintained their membership.
> 
> As is the usual practice, next Tuesday evening in the week before the AGM, 
> the membership list will be gone through and any unfinancial members will be 
> blocked from posting to the list until they become finacial, although you 
> will still receive your daily digest or individual messages. You just won’t 
> be able to post to the list and get help. More importantly, you won’t be able 
> to vote in the AGM.
> 
> Regards,
> 
> Pete Smith
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Excel - Office 365 Data Entry Form

[Daniel Kerr]

Hi Philippe

As I don’t really use those features, I’m not 100% sure,…but a quick look 
around found these,…if they help?
https://support.office.com/en-ie/article/create-forms-that-users-complete-or-print-in-excel-fd6797c2-30b6-42d8-9921-0feb123f5ca7

https://techcommunity.microsoft.com/t5/Excel/2019-Excel-on-Mac-no-data-entry-form/td-p/286728

The other option for those that require forms, is that you can still use Office 
2011 as well as the later Office365. (If you kept it on your computer).
If Office 2011 is still on your computer in the Applications folder then you 
can open Microsoft Excel and open the file you want from the “File - Open” menu.
(or you can right click on the file you want to work with and choose “Open 
With”. then choose “Microsoft Excel 14.7.7 or 14.x.x (Version 14.x.x is Office 
2011 and version 16.x.x is Office365 currently).

That hopefully will then give you the best of both worlds to access old data 
files that have,…and use the new version for other things.

But yes, in Office365 they did remove quite a few features that Mac users were 
used to unfortunately. (Even some keyboard commands that were around since 
Excel 1.0,…they decided to change the keyboard commands “to be the same as 
Windows”. Or if we had features that weren’t in the Windows version they 
removed them rather then “trying to put it into the Windows version”.
So either way,…we Mac users always seem to get the short end of the stick!

Hope something there helps.
Others who use it a lot more in-depth then me have some other answers.

Kind regards
Daniel

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 27 Mar 2019, at 1:16 am, Philippe Chaperon  wrote:
> 
> 
> Good morning dear WAMUG’ers, 
> 
> Can someone who uses Excel from the Office 365 (for Mac) suite confirm that 
> the the Data Entry Form facility has been removed by MicroSoft?
> 
> I have always used this facility for data entry of some large spreadsheets I 
> use. And only 1 week ago took the plunge and took a subscription for Office 
> 365 and was surprised to find that the Data Entry Form button, from my Excel 
> 2011 spreadsheet, just does not work. I have gone through many Excel forums 
> and to my horror have found that M/S has somehow made the Mac version of 
> Excel but a very poor cousin of the Windows version. 
> 
> Has anyone got a solution, possibly via VBA? If not I feel I have made a big 
> error to update MS Office to 365. 
> 
> Any help or suggestion will be appreciated. 
> 
> Many thanks & best regards,
> 
> Philippe Chaperon
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Strange iMac freezes

[Neil Houghton]

Wow - it is now well over a week of memory testing later - the downside of 
really loading up the RAM is that it takes a hell of a long time to run 
extensive testing!!  It also generates a LOT of heat - I ended up with a fan 
blasting air at the back of the iMac - just to be safe ;o)

 

In the end I used both Rember AND AHT to check various RAM configurations and I 
THINK I have isolated the problem module - luckily one of the 4GB ones. In the 
end, for consistence, I used extensive testing in AHT and in Rember I used 3 
loops.

 

I won't go into all the gory details but, in summary:
With 2x 8GB modules installed:
Rember; all RAM; 3 loop - passed
AHT; extended - Np problems found
With 2x4GB modules installed:
Rember; all RAM; 3 loop - FAIL on 1st pass at "solid bits" - at which point I 
did not bother with AHT to confirm a problem.
With 1x 4GB (A) module installed:
Rember; all RAM; 3 loop - passed
AHT; extended - Np problems found
With 1x 4GB (B) module installed:
Rember; all RAM; 3 loop - passed
AHT; extended - Failed to complete - computer locked - cursor not responding to 
mouse
AHT; extended - 2nd attempt - Failed to complete - computer locked - cursor not 
responding to mouse
With 2x8GB + 1x4GB (A) modules installed:
Rember; all RAM; 3 loop - passed
AHT; extended - Np problems found
 

Since my original testing with AHT and all 4 modules installed had indicated a 
RAM problem (with more than one test), my conclusion is that there is some 
problem with the 1x 4GB (B) module – even though it passed the Rember test this 
would not test the whole RAM. At this point I could have done more extensive 
testing of this module – start up in single user mode – run memtest from 
terminal – but, to be honest, I have had enough of that for the moment and will 
proceed with just the 20GB RAM installed which is passing all Rember and AHT 
tests.

 

Unfortunately, I am not at all sure that the RAM is actually the cause of my 
original crashes.

 

During every RAM configuration the iMac would boot up OK but on my first 
boot-up with the 2x8GB modules installed, I logged in to my main account and 
still had a freeze-up/crash. I then logged in to a bare admin account – at 
which point the Rember test passed. All subsequent Rember testing was done when 
logged in to the admin account. Obviously running AHT does not actually boot 
OSX so user accounts are not relevant.

Currently I am logged into my main account and all is working OK – so far. I am 
happy that there was SOME problem with the original RAM configuration which did 
not show up when booting but was revealed with dedicated memory testing – but I 
am not sure that that is the cause of my original problem.

 

If the original problem resurfaces my next step will be to try the OSX combo 
update.

 

If the problem STILL persists it would possibly indicate that the problem is in 
my user folder – possibly some corrupted file or preference file?

 

In the event of further problems I will report back.

 

One strange thing I found was that the exception to allow Rember to open did 
not “stick”:
Trying to just open Rember gives the message “Rember can’t be opened because it 
is from an unidentified developer.” – which was originally to be expected.
Clicking on the “Open Anyway” button on the security preferences pane just 
opens up the same message.
Finding the app in finder and using a “right-click” open option gives the 
warning ““Rember” is from an unidentified developer. Are you sure you want to 
open it?” but also says “Opening “Rember” will always allow it to run on this 
Mac.”
However, despite opening Rember, it subsequently still does not allow normal 
opening.
 

I would hope not to have to run Rember on a frequent basis! So this is more of 
a niggle than a problem – unless it may be relevant to my original problem??!

 

That’s all for now folks!

 

Cheers

 

 

Neil

 

 

-- 

Neil R. Houghton

Albany, Western Australia

Tel: +61 8 9841 6063

Email: n...@possumology.com

 

 

-Original Message-

From:  on behalf of Neil 
Houghton 

Reply-To: WAMUG 

Date: Thursday, 14 March 2019 at 14:33

To: WAMUG 

Subject: Re: Strange iMac freezes

 

    Hi Daniel,

    

Thanks for the info & suggestions.

    

I don't think it is a heating problem. I used fan control software for 
quite a while when the original HD failed and I was running from my backup 
clone on an external drive. However when I replaced the HD and installed the 
SSD I used the OWC provided temperature sensor/lead and now the inbuilt system 
temperature control seems to work well. The HD fan seems to run a little faster 
than the original setup (maybe the 3TB Toshiba generates a bit more heat than 
the original 1TB drive) but iStat menus shows all temperatures as normal and 
fans ramping up as required.

    

Previously, on hot days, the internal temperatures did rise enough to get 
the fans speeding up a bit (as expected) but never gave any problems.

Re: Update Office 365

[Severin Crisp]

I followed Daniels suggestion but cleaned out Office with CleanMyMacX first.   
All now seems fine, no updates needed.  We will see when the next Update batch 
arrives.   
Thanks for all the advice!
SeverIn

> On 18 Mar 2019, at 5:33 pm, Neil Houghton  wrote:
> 
> I should also mention that this problem has persisted through several updates 
> of Office and also several updates of the actual Update app.
>  
> From:  <mailto:wamug.org.au-wamug-boun...@lists.wamug.org.au>> on behalf of Neil 
> Houghton mailto:n...@possumology.com>>
> Reply-To: mailto:wamug@wamug.org.au>>
> Date: Monday, 18 March 2019 at 17:32
> To: mailto:wamug@wamug.org.au>>
> Subject: Re: Update Office 365
>  
> Hi Severin,
>  
> This may or may not be relevant to your situation.
>  
> I have been finding MS AutoUpdate problematic for a while – though I do have 
> a working “workaround”
>  
> I have Office 365 installed on 3 different computers – all are running OSX 
> 10.11.6 – so an older OS than you.
>  
> On one of the computers AutoUpdate works fine. On the other two I have the 
> same problem and it was not immediately apparent exactly what the problem was 
> until I tried updating the apps one at a time (ie uncheck all the apps except 
> one) and carefully watched what happened:
> The app downloads as expected.
> The app installs as expected.
> The app verifies as expected.
> THEN
> The app starts downloading again!
>  
> After digesting this madness, I found that if I quit Autoupdate while it was 
> trying to re-download it and then reopened Auto update it would now recognise 
> that the app was updated and not show that there was any update available. I 
> can then do the same with one of the other apps.
>  
> This is obviously a bit of a pain – but I have more pressing matters to deal 
> with so, for the moment, my update workflow on the 2 problematic computers is:
> I have created an alias to the Microsoft Autoupdate app that is easily 
> accessible.
> I have set Autoupdate to notify me when updates are available but not to 
> update automatically.
> When it is update time I fire up Autoupdate and select one app to update and 
> then quit Autoupdate when it tries to download a second time.
> I then repeat the process for the other four office apps.
> A final launch of Autoupdate now confirms that I am up-to-date.
>  
> Of course, your problem might be completely different and unrelated – but it 
> would be easy to check by manually initiating the update of one app only and 
> carefully watching the process to see where the problem arises.
>  
> HTH
>  
>  
> Cheers
>  
>  
> Neil
>  
>  
> From:  <mailto:wamug.org.au-wamug-boun...@lists.wamug.org.au>> on behalf of Severin 
> Crisp mailto:sevcr...@westnet.com.au>>
> Reply-To: mailto:wamug@wamug.org.au>>
> Date: Monday, 18 March 2019 at 13:39
> To: WAMUG List mailto:wamug@wamug.org.au>>
> Subject: Update Office 365
>  
> I have High Sierra on a MacBook Air.  I have never before had any trouble  
> with the MSoft updates of Office 365.  The current update (16.23.0) 
> apparently runs, downloads the update bits for Excel, Power Point and Word 
> then halts in the installation - “…unable to download several update 
> segments.  Try again….. It has continued to fail over the last 2 weeks. 
> Suggestions please!  
> Severin Crisp
>  
> 
> Assoc Prof Severin Crisp, FIP, FAIP
> Clarence Estate, 55 Hardie Rd,
> Albany, Western Australia, 6330
> (Home:  15 Thomas St, Mount Clarence,
> Albany, Western Australia, 6330)
> Ph 0484 624 741
> Email: sevcr...@westnet.com.au <mailto:sevcr...@westnet.com.au>
>   
>  
>  
>  
>  
>  
> 
>  
> -- The WA Macintosh User Group Mailing List -- Archives - Guidelines - 
> Settings & Unsubscribe - 
> -- The WA Macintosh User Group Mailing List -- Archives - Guidelines - 
> Settings & Unsubscribe - 
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml 
> <http://www.wamug.org.au/mailinglist/archives.shtml>>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml 
> <http://www.wamug.org.au/mailinglist/guidelines.shtml>>
> Settings & Unsubscribe - 
> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug 
> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>>


Assoc Prof Severin Crisp, FIP, FAIP
Clarence Estate, 55 Hardie Rd,
Albany, Western Australia, 6330
(Home:  15 Thomas St, Mount Clarence,
Albany, Western Australia, 6330)
Ph 0484 624 741
Email: sevcr...@westnet.com.au
  







-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

Re: Membership subscription

[kalock]

Thanks Ronni.

Kevin


> On 19 Mar 2019, at 1:36 pm, Ronni Brown  wrote:
> 
> The link at the bottom of every WAMUG mailing list message
>> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug 
>> 
> or
> http://www.wamug.org.au/join/ 
> General List Membership – $30/yr
> The WAMUG subscription year runs for the calendar year from 1 January to 31 
> December.
> 
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 19 Mar 2019, at 11:25 am, kal...@iinet.net.au  
> wrote:
> 
>> Just realised I haven’t paid my 2019 subs.  Could she please let me know 
>> what the subscription fee is.
>> 
>> Thanks,
>> 
>> Kev
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Membership subscription

[Ronni Brown]

The link at the bottom of every WAMUG mailing list message
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug

or
http://www.wamug.org.au/join/
General List Membership – $30/yr
The WAMUG subscription year runs for the calendar year from 1 January to 31 
December.

Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 19 Mar 2019, at 11:25 am, kal...@iinet.net.au wrote:
> 
> Just realised I haven’t paid my 2019 subs.  Could she please let me know what 
> the subscription fee is.
> 
> Thanks,
> 
> Kev
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Luna Display

[Marcus Harris]

Thanks Peter,
Marcus

Marcus Harris 75
 

> On 19 Mar 2019, at 7:41 am, Peter Hinchliffe  
> wrote:
> 
> 
> 
>> On 18 Mar 2019, at 7:44 pm, Marcus Harris  wrote:
>> 
>> Has anyone utilised this device. Luna Display
>> The advertisement seems to show a useful way to integrate MacOS and iOS.
>> Marcus
> 
> I have been a keen user of Duet Display, which does essentially the same 
> thing: allows an iPad to act as a second display for a Mac. Very useful to 
> have when out and about with a laptop, but perhaps not quite so useful if 
> your main computer is an iMac. 
> 
> I have no experience with Luna, but where Duet requires a wired connection 
> between the iPad and the Mac, Luna can work wirelessly through a dedicated 
> dongle. This probably makes Luna a little more expensive than Duet, but  
> potentially more useful under certain circumstances, especially when running 
> a cable might be problematic.
> 
> Either way, having such an easily-transportable way of giving you a second 
> display for your Laptop can come in very handy. Just to be clear though - 
> neither solution provides for the integration of MacOS and iOS. That is to 
> say, the iPad can extend your Mac’s display, but not the other way around.
> 
> Kind regards,
> 
> Peter HinchliffeApwin Computer Services
> FileMaker Pro Solutions Developer
> Perth, Western Australia
> Phone (618) 9332 6482Mob 0403 046 948
> 
> Mac because I prefer it -- Windows because I have to.
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Luna Display

[Peter Hinchliffe]

> On 18 Mar 2019, at 7:44 pm, Marcus Harris  wrote:
> 
> Has anyone utilised this device. Luna Display
> The advertisement seems to show a useful way to integrate MacOS and iOS.
> Marcus

I have been a keen user of Duet Display, which does essentially the same thing: 
allows an iPad to act as a second display for a Mac. Very useful to have when 
out and about with a laptop, but perhaps not quite so useful if your main 
computer is an iMac. 

I have no experience with Luna, but where Duet requires a wired connection 
between the iPad and the Mac, Luna can work wirelessly through a dedicated 
dongle. This probably makes Luna a little more expensive than Duet, but  
potentially more useful under certain circumstances, especially when running a 
cable might be problematic.

Either way, having such an easily-transportable way of giving you a second 
display for your Laptop can come in very handy. Just to be clear though - 
neither solution provides for the integration of MacOS and iOS. That is to say, 
the iPad can extend your Mac’s display, but not the other way around.

Kind regards,

Peter HinchliffeApwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482Mob 0403 046 948

Mac because I prefer it -- Windows because I have to.

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Apple Store down

[Brian RISBEY]

Sad face but still hopeful. 17” MacBookPro still goes to work every day for the 
last 11 years. 

Brian Risbey 
OS12.1.4 ‍☕️

On 18 Mar 2019, at 22:08, Daniel Kerr  wrote:

No new computers unfortunately,…
Just a new iPad Air 10.5” and iPad mini Gen5 with updates. (both can use the 
Apple Pencil Gen1).
https://www.macrumors.com/2019/03/18/ipad-air-2019/
https://www.macrumors.com/2019/03/18/apple-announces-new-fifth-generation-ipad-mini-with-apple-pencil-support-revamped-retina-display-and-a12-chip/

Enjoy
Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 18 Mar 2019, at 7:15 pm, Ronni Brown  wrote:
> 
> Best of luck on Apple ever releasing our beautiful 17-Inch MacBook Pro my 
> favourite ever Mac… Brian!
> I want new AirPods, my original are playing up.
> 
> Cheers,
> Ronni
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 18 Mar 2019, at 5:32 pm, Brian RISBEY  wrote:
>> 
>> Fingers crossed. I have a long wishlist. 
>> Starting with a 17” MacBookPro! 16.5” will do. 
>> 
>> Brian Risbey 
>> OS12.1.4 ‍☕️
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Apple Store down

[Daniel Kerr]

No new computers unfortunately,…
Just a new iPad Air 10.5” and iPad mini Gen5 with updates. (both can use the 
Apple Pencil Gen1).
https://www.macrumors.com/2019/03/18/ipad-air-2019/
https://www.macrumors.com/2019/03/18/apple-announces-new-fifth-generation-ipad-mini-with-apple-pencil-support-revamped-retina-display-and-a12-chip/

Enjoy
Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 18 Mar 2019, at 7:15 pm, Ronni Brown  wrote:
> 
> Best of luck on Apple ever releasing our beautiful 17-Inch MacBook Pro my 
> favourite ever Mac… Brian!
> I want new AirPods, my original are playing up.
> 
> Cheers,
> Ronni
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 18 Mar 2019, at 5:32 pm, Brian RISBEY  wrote:
>> 
>> Fingers crossed. I have a long wishlist. 
>> Starting with a 17” MacBookPro! 16.5” will do. 
>> 
>> Brian Risbey 
>> OS12.1.4 ‍☕️
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Apple Store down

[Ronni Brown]

Best of luck on Apple ever releasing our beautiful 17-Inch MacBook Pro my 
favourite ever Mac… Brian!
I want new AirPods, my original are playing up.

Cheers,
Ronni
 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 18 Mar 2019, at 5:32 pm, Brian RISBEY  wrote:
> 
> Fingers crossed. I have a long wishlist. 
> Starting with a 17” MacBookPro! 16.5” will do. 
> 
> Brian Risbey 
> OS12.1.4 ‍☕️
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Update Office 365

[Neil Houghton]

I should also mention that this problem has persisted through several updates 
of Office and also several updates of the actual Update app.

 

From:  on behalf of Neil 
Houghton 
Reply-To: 
Date: Monday, 18 March 2019 at 17:32
To: 
Subject: Re: Update Office 365

 

Hi Severin,

 

This may or may not be relevant to your situation.

 

I have been finding MS AutoUpdate problematic for a while – though I do have a 
working “workaround”

 

I have Office 365 installed on 3 different computers – all are running OSX 
10.11.6 – so an older OS than you.

 

On one of the computers AutoUpdate works fine. On the other two I have the same 
problem and it was not immediately apparent exactly what the problem was until 
I tried updating the apps one at a time (ie uncheck all the apps except one) 
and carefully watched what happened:
The app downloads as expected.
The app installs as expected.
The app verifies as expected.
THEN
The app starts downloading again!
 

After digesting this madness, I found that if I quit Autoupdate while it was 
trying to re-download it and then reopened Auto update it would now recognise 
that the app was updated and not show that there was any update available. I 
can then do the same with one of the other apps.

 

This is obviously a bit of a pain – but I have more pressing matters to deal 
with so, for the moment, my update workflow on the 2 problematic computers is:
I have created an alias to the Microsoft Autoupdate app that is easily 
accessible.
I have set Autoupdate to notify me when updates are available but not to update 
automatically.
When it is update time I fire up Autoupdate and select one app to update and 
then quit Autoupdate when it tries to download a second time.
I then repeat the process for the other four office apps.
A final launch of Autoupdate now confirms that I am up-to-date.
 

Of course, your problem might be completely different and unrelated – but it 
would be easy to check by manually initiating the update of one app only and 
carefully watching the process to see where the problem arises.

 

HTH

 

 

Cheers

 

 

Neil

 

 

From:  on behalf of Severin 
Crisp 
Reply-To: 
Date: Monday, 18 March 2019 at 13:39
To: WAMUG List 
Subject: Update Office 365

 

I have High Sierra on a MacBook Air.  I have never before had any trouble  with 
the MSoft updates of Office 365.  The current update (16.23.0) apparently runs, 
downloads the update bits for Excel, Power Point and Word then halts in the 
installation - “…unable to download several update segments.  Try again….. It 
has continued to fail over the last 2 weeks. 

Suggestions please!  

Severin Crisp

 



Assoc Prof Severin Crisp, FIP, FAIP
Clarence Estate, 55 Hardie Rd,
Albany, Western Australia, 6330
(Home:  15 Thomas St, Mount Clarence,
Albany, Western Australia, 6330)
Ph 0484 624 741
Email: sevcr...@westnet.com.au

  

 

 

 

 

 

 

-- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings 
& Unsubscribe - 

-- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings 
& Unsubscribe - 

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

Re: Update Office 365

[Neil Houghton]

Hi Severin,

 

This may or may not be relevant to your situation.

 

I have been finding MS AutoUpdate problematic for a while – though I do have a 
working “workaround”

 

I have Office 365 installed on 3 different computers – all are running OSX 
10.11.6 – so an older OS than you.

 

On one of the computers AutoUpdate works fine. On the other two I have the same 
problem and it was not immediately apparent exactly what the problem was until 
I tried updating the apps one at a time (ie uncheck all the apps except one) 
and carefully watched what happened:
The app downloads as expected.
The app installs as expected.
The app verifies as expected.
THEN
The app starts downloading again!
 

After digesting this madness, I found that if I quit Autoupdate while it was 
trying to re-download it and then reopened Auto update it would now recognise 
that the app was updated and not show that there was any update available. I 
can then do the same with one of the other apps.

 

This is obviously a bit of a pain – but I have more pressing matters to deal 
with so, for the moment, my update workflow on the 2 problematic computers is:
I have created an alias to the Microsoft Autoupdate app that is easily 
accessible.
I have set Autoupdate to notify me when updates are available but not to update 
automatically.
When it is update time I fire up Autoupdate and select one app to update and 
then quit Autoupdate when it tries to download a second time.
I then repeat the process for the other four office apps.
A final launch of Autoupdate now confirms that I am up-to-date.
 

Of course, your problem might be completely different and unrelated – but it 
would be easy to check by manually initiating the update of one app only and 
carefully watching the process to see where the problem arises.

 

HTH

 

 

Cheers

 

 

Neil

 

 

From:  on behalf of Severin 
Crisp 
Reply-To: 
Date: Monday, 18 March 2019 at 13:39
To: WAMUG List 
Subject: Update Office 365

 

I have High Sierra on a MacBook Air.  I have never before had any trouble  with 
the MSoft updates of Office 365.  The current update (16.23.0) apparently runs, 
downloads the update bits for Excel, Power Point and Word then halts in the 
installation - “…unable to download several update segments.  Try again….. It 
has continued to fail over the last 2 weeks. 

Suggestions please!  

Severin Crisp

 



Assoc Prof Severin Crisp, FIP, FAIP
Clarence Estate, 55 Hardie Rd,
Albany, Western Australia, 6330
(Home:  15 Thomas St, Mount Clarence,
Albany, Western Australia, 6330)
Ph 0484 624 741
Email: sevcr...@westnet.com.au

  

 

 

 

 

 

 

-- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings 
& Unsubscribe - 

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

Re: Update Office 365

[Daniel Kerr]

Hi Severin

Another way around if still not having any success.
Log in to www.office.com and go to the “Install Office”  on that page,…should 
be a link once you log in, or listed under Account.
Then you can click “Install Office” orange button and it will download the full 
Office365 package install again.
Once there, you can download a larger installer, which will go through and 
overwrite the Office that is there with a slightly newer one.
I’ve found on some occasions that this then solves the “can’t install” issue.

Hope something there helps.
Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 18 Mar 2019, at 2:52 pm, Ronni Brown  wrote:
> 
> Most current packages for Office for Mac
> March 12, 2019
> Version 16.23.0 (19030902)
> https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac
> 
> 
> https://support.office.com/en-gb/article/update-office-for-mac-automatically-bfd1e497-c24d-4754-92ab-910a4074d7c1?ui=en-US=en-GB=GB
> 
> If you're having trouble updating with Microsoft AutoUpdate, use these 
> troubleshooting steps.
> 
>   • Open Safari and download the latest version of Microsoft AutoUpdate.
> 
>   • Open Finder. Press Command   +Shift+h.
> 
>   • Go to Library > PrivillegedHelperTools and make sure that 
> com.microsoft.autoupdate.helpertoolexists. Run Microsoft AutoUpdate.
> 
> If the file doesn't exist, redownload Microsoft AutoUpdate using the link 
> above.
> 
> 
> 
> Regards,
> 
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 18 Mar 2019, at 2:42 pm, Severin Crisp  wrote:
> 
>> No, no Silverlight.
>> 
>>> On 18 Mar 2019, at 2:29 pm, Ronni Brown  wrote:
>>> 
>>> Hello Severin,
>>> 
>>> If you have Silverlight installed, make sure you are using the latest 
>>> version as Office Auto Update crashes with older versions of Silverlight.
>>> 
>>> Regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
>>> On 18 Mar 2019, at 1:38 pm, Severin Crisp  wrote:
>>> 
 I have High Sierra on a MacBook Air.  I have never before had any trouble  
 with the MSoft updates of Office 365.  The current update (16.23.0) 
 apparently runs, downloads the update bits for Excel, Power Point and Word 
 then halts in the installation - “…unable to download several update 
 segments.  Try again….. It has continued to fail over the last 2 weeks. 
 Suggestions please!  
 Severin Crisp
 
 
 Assoc Prof Severin Crisp, FIP, FAIP
 Clarence Estate, 55 Hardie Rd,
 Albany, Western Australia, 6330
 (Home:  15 Thomas St, Mount Clarence,
 Albany, Western Australia, 6330)
 Ph 0484 624 741
 Email: sevcr...@westnet.com.au
   
 
 
 
 
 
 
 
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> 
>> Assoc Prof Severin Crisp, FIP, FAIP
>> Clarence Estate, 55 Hardie Rd,
>> Albany, Western Australia, 6330
>> (Home:  15 Thomas St, Mount Clarence,
>> Albany, Western Australia, 6330)
>> Ph 0484 624 741
>> Email: sevcr...@westnet.com.au
>>   
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 

Re: Update Office 365

[Ronni Brown]

Most current packages for Office for Mac
March 12, 2019
Version 16.23.0 (19030902)
https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac


https://support.office.com/en-gb/article/update-office-for-mac-automatically-bfd1e497-c24d-4754-92ab-910a4074d7c1?ui=en-US=en-GB=GB

If you're having trouble updating with Microsoft AutoUpdate, use these 
troubleshooting steps.

Open Safari and download the latest version of Microsoft AutoUpdate.

Open Finder. Press Command   +Shift+h.

Go to Library > PrivillegedHelperTools and make sure that 
com.microsoft.autoupdate.helpertoolexists. Run Microsoft AutoUpdate.

If the file doesn't exist, redownload Microsoft AutoUpdate using the link above.



Regards,

Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 18 Mar 2019, at 2:42 pm, Severin Crisp  wrote:
> 
> No, no Silverlight.
> 
>> On 18 Mar 2019, at 2:29 pm, Ronni Brown  wrote:
>> 
>> Hello Severin,
>> 
>> If you have Silverlight installed, make sure you are using the latest 
>> version as Office Auto Update crashes with older versions of Silverlight.
>> 
>> Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 18 Mar 2019, at 1:38 pm, Severin Crisp  wrote:
>>> 
>>> I have High Sierra on a MacBook Air.  I have never before had any trouble  
>>> with the MSoft updates of Office 365.  The current update (16.23.0) 
>>> apparently runs, downloads the update bits for Excel, Power Point and Word 
>>> then halts in the installation - “…unable to download several update 
>>> segments.  Try again….. It has continued to fail over the last 2 weeks. 
>>> Suggestions please!  
>>> Severin Crisp
>>> 
>>> 
>>> Assoc Prof Severin Crisp, FIP, FAIP
>>> Clarence Estate, 55 Hardie Rd,
>>> Albany, Western Australia, 6330
>>> (Home:  15 Thomas St, Mount Clarence,
>>> Albany, Western Australia, 6330)
>>> Ph 0484 624 741
>>> Email: sevcr...@westnet.com.au
>>>   
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> 
> Assoc Prof Severin Crisp, FIP, FAIP
> Clarence Estate, 55 Hardie Rd,
> Albany, Western Australia, 6330
> (Home:  15 Thomas St, Mount Clarence,
> Albany, Western Australia, 6330)
> Ph 0484 624 741
> Email: sevcr...@westnet.com.au
>   
> 
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Update Office 365

[Severin Crisp]

No, no Silverlight.

> On 18 Mar 2019, at 2:29 pm, Ronni Brown  wrote:
> 
> Hello Severin,
> 
> If you have Silverlight installed, make sure you are using the latest version 
> as Office Auto Update crashes with older versions of Silverlight.
> 
> Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 18 Mar 2019, at 1:38 pm, Severin Crisp  > wrote:
> 
>> I have High Sierra on a MacBook Air.  I have never before had any trouble  
>> with the MSoft updates of Office 365.  The current update (16.23.0) 
>> apparently runs, downloads the update bits for Excel, Power Point and Word 
>> then halts in the installation - “…unable to download several update 
>> segments.  Try again….. It has continued to fail over the last 2 weeks. 
>> Suggestions please!  
>> Severin Crisp
>> 
>> 
>> Assoc Prof Severin Crisp, FIP, FAIP
>> Clarence Estate, 55 Hardie Rd,
>> Albany, Western Australia, 6330
>> (Home:  15 Thomas St, Mount Clarence,
>> Albany, Western Australia, 6330)
>> Ph 0484 624 741
>> Email: sevcr...@westnet.com.au 
>>   
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 


Assoc Prof Severin Crisp, FIP, FAIP
Clarence Estate, 55 Hardie Rd,
Albany, Western Australia, 6330
(Home:  15 Thomas St, Mount Clarence,
Albany, Western Australia, 6330)
Ph 0484 624 741
Email: sevcr...@westnet.com.au
  







-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Update Office 365

[Ronni Brown]

Hello Severin,

If you have Silverlight installed, make sure you are using the latest version 
as Office Auto Update crashes with older versions of Silverlight.

Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 18 Mar 2019, at 1:38 pm, Severin Crisp  wrote:
> 
> I have High Sierra on a MacBook Air.  I have never before had any trouble  
> with the MSoft updates of Office 365.  The current update (16.23.0) 
> apparently runs, downloads the update bits for Excel, Power Point and Word 
> then halts in the installation - “…unable to download several update 
> segments.  Try again….. It has continued to fail over the last 2 weeks. 
> Suggestions please!  
> Severin Crisp
> 
> 
> Assoc Prof Severin Crisp, FIP, FAIP
> Clarence Estate, 55 Hardie Rd,
> Albany, Western Australia, 6330
> (Home:  15 Thomas St, Mount Clarence,
> Albany, Western Australia, 6330)
> Ph 0484 624 741
> Email: sevcr...@westnet.com.au
>   
> 
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iPad.

[Anthony (Tony) Francis]

Hi Daniel

Yes as suspected, time to Purchase a New one methinks.

Thanks Daniel

Kind Regards

Tony

BODDINGTON.

> On 18 Mar 2019, at 12:34 pm, Daniel Kerr  wrote:
> 
> Hi Tony
> 
> Unfortunately yes, you will find those models quite slow now. It’s an iPad 2, 
> which is no longer supported by Apple.
> So they are starting to get a bit “long in the tooth” unfortunately. 
> (Considering they were introduced in March 2011 and discontinued in March 
> 2012.
> So over 7-8 years old depending when purchased.
> 
> Sometimes as a last resort they can be reset back to factory settings and set 
> up from scratch. This removes some of the “rubbish” that can be floating 
> around behind the scenes.
> But you’d want to ensure that you have everything backed up well and happy to 
> “start from fresh” to set it up again.
> Otherwise probably time to look for a newer second hand one, or a new one.
> 
> Hope that information helps.
> Kind regards
> Daniel
> 
>  Sent from my iPhone XS 
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web:   
> 
> 
> **For everything Apple**
> 
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested. 
> 
>> On 18 Mar 2019, at 12:16 pm, Anthony (Tony) Francis  
>> wrote:
>> 
>> Good Afternoon Fellow Wamuggers
>> 
>> Just a query, and you know that this is going to be good, me being totally 
>> Computer literate and all.
>> 
>> My Wife Lynette has an iPad which is pretty slow, although we have followed 
>> past advice to try and speed things up. It may be that the iPad is just too 
>> OLD, know the feeling.
>> 
>> OK information gathered from “About”.
>> 
>>  iPad 32GB. 9.3.5 (13GB36)
>> 
>>  MC 983X/A
>> 
>>  Serial Number.DLXH347UDKNW.
>> 
>>  Modem Firmware  04.12.09.
>> 
>> Total GB’s 27.9. Available 14.2GB
>> 
>> Any thoughts please??
>> 
>> Thanks all
>> 
>> Tony
>> 
>> BODDINGTON.
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iPad.

[Daniel Kerr]

Hi Tony

Unfortunately yes, you will find those models quite slow now. It’s an iPad 2, 
which is no longer supported by Apple.
So they are starting to get a bit “long in the tooth” unfortunately. 
(Considering they were introduced in March 2011 and discontinued in March 2012.
So over 7-8 years old depending when purchased.

Sometimes as a last resort they can be reset back to factory settings and set 
up from scratch. This removes some of the “rubbish” that can be floating around 
behind the scenes.
But you’d want to ensure that you have everything backed up well and happy to 
“start from fresh” to set it up again.
Otherwise probably time to look for a newer second hand one, or a new one.

Hope that information helps.
Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 18 Mar 2019, at 12:16 pm, Anthony (Tony) Francis  
> wrote:
> 
> Good Afternoon Fellow Wamuggers
> 
> Just a query, and you know that this is going to be good, me being totally 
> Computer literate and all.
> 
> My Wife Lynette has an iPad which is pretty slow, although we have followed 
> past advice to try and speed things up. It may be that the iPad is just too 
> OLD, know the feeling.
> 
> OK information gathered from “About”.
> 
>   iPad 32GB. 9.3.5 (13GB36)
> 
>   MC 983X/A
> 
>   Serial Number.DLXH347UDKNW.
> 
>   Modem Firmware  04.12.09.
> 
> Total GB’s 27.9. Available 14.2GB
> 
> Any thoughts please??
> 
> Thanks all
> 
> Tony
> 
> BODDINGTON.
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iPad.

[Anthony (Tony) Francis]

Good Afternoon Fellow Wamuggers

Just a query, and you know that this is going to be good, me being totally 
Computer literate and all.

My Wife Lynette has an iPad which is pretty slow, although we have followed 
past advice to try and speed things up. It may be that the iPad is just too 
OLD, know the feeling.

OK information gathered from “About”.

  iPad 32GB. 9.3.5 (13GB36)

  MC 983X/A

  Serial Number.DLXH347UDKNW.

  Modem Firmware  04.12.09.

Total GB’s 27.9. Available 14.2GB

Any thoughts please??

Thanks all

Tony

BODDINGTON.


-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Hidden Space

[Severin Crisp]

Thanks Ronni, that summarises it nicely.
Severin

Sent from Sev's iPad

> On 14 Mar 2019, at 5:09 PM, Ronni Brown  wrote:
> 
> Hello Severin,
> 
>  Scan the disc as Administrator 
> https://daisydiskapp.com/manual/2/en/Topics/AdminScan.html
> 
> Hidden Disk Space
> Strange hidden space may also be caused by a third-party backup application 
> that created a temporary disk image and then terminated abnormally without 
> cleaning it up. Use ls -la /Volumes/ command in Terminal app to check if this 
> is the case.
> https://daisydiskapp.com/manual/2/en/Topics/HiddenSpace.html
> 
> Kind regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 14 Mar 2019, at 4:06 pm, Severin Crisp  wrote:
>> 
>> I became aware of a reduction in free space on my MacAir, 250GB SSD, High 
>> Sierra.  Daisy disk shows 84GB of Hidden Space sure enough.   I've so far 
>> been unable to locate this except that it is in the system, total nearly 
>> 100GB.  Pointers on how to find and remove this please!
>> Severin Crisp
>> 
>> 
>> Assoc Prof Severin Crisp, FIP, FAIP
>> Clarence Estate, 55 Hardie Rd,
>> Albany, Western Australia, 6330
>> (Home:  15 Thomas St, Mount Clarence,
>> Albany, Western Australia, 6330)
>> Ph 0484 624 741
>> Email: sevcr...@westnet.com.au
>>   
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Hidden Space

[Ronni Brown]

Hello Severin,

 Scan the disc as Administrator 
https://daisydiskapp.com/manual/2/en/Topics/AdminScan.html

Hidden Disk Space
Strange hidden space may also be caused by a third-party backup application 
that created a temporary disk image and then terminated abnormally without 
cleaning it up. Use ls -la /Volumes/ command in Terminal app to check if this 
is the case.
https://daisydiskapp.com/manual/2/en/Topics/HiddenSpace.html

Kind regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 14 Mar 2019, at 4:06 pm, Severin Crisp  wrote:
> 
> I became aware of a reduction in free space on my MacAir, 250GB SSD, High 
> Sierra.  Daisy disk shows 84GB of Hidden Space sure enough.   I've so far 
> been unable to locate this except that it is in the system, total nearly 
> 100GB.  Pointers on how to find and remove this please!
> Severin Crisp
> 
> 
> Assoc Prof Severin Crisp, FIP, FAIP
> Clarence Estate, 55 Hardie Rd,
> Albany, Western Australia, 6330
> (Home:  15 Thomas St, Mount Clarence,
> Albany, Western Australia, 6330)
> Ph 0484 624 741
> Email: sevcr...@westnet.com.au
>   
> 
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Strange iMac freezes

[Neil Houghton]

o be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 13 Mar 2019, at 8:52 pm, Neil Houghton  wrote:
> 
> Hi Ronni,
>  
> The problem is that all RAM modules show as OK both in System report and 
Etrecheck (which says the performance is Excellent) and it seems that the iMac 
thinks I have a fully functioning 24GB.
>  
> It is obviously something that only shows up in the more heavy duty 
checks that AHT uses.
>  
> The problem is that the error message does not seem to indicate which 
module is problematic - so I guess it is trial and error and repeated use of 
AHT?
>  
> Thanks
>  
>  
> Neil
>  
> From:  on behalf of Ronni 
Brown 
> Reply-To: 
> Date: Wednesday, 13 March 2019 at 17:52
> To: 
> Subject: Re: Strange iMac freezes
>  
> Hi Neil,
>  
> Yes that AHT does indicate Bad Ram. On your menu bar go to: Apple > About 
This Mac > click on System Report... > then click on Memory in the Hardware 
section.
> 
> 
> There you should be able to see which 0xb740bf98  module has failed and 
which slot it is installed in.
> 
> Kind Regards,
> Ronni
>  
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>  
> 
> On 13 Mar 2019, at 5:18 pm, Neil Houghton  wrote:
> 
>> OK - prior to running the combo update I thought I’d run a couple more 
tests:
>>  
>> 1)  I ran the Apple Hardware Test (AHT) in extended mode and it did 
report a problem (on pass 1):
>> 4MEM/9/400 0xb740bf98
>> which I understand indicates a RAM problem.
>>  
>> 2)  I then ran Etrecheck which reported no problem except
>> Last shutdown cause - 128- unknown
>> However the time of this shutdown would match me hitting the shutdown 
button in Apple Hardware test - so not really a problem.
>>  
>> So, my current thinking is:
>>  • AHT is finding a RAM problem
>>  • The RAM passes the normal bootup RAM check
>>  • Etrecheck shows all RAM modules check out OK
>>  • The problem could be a (few) bad sector(s) on one RAM module
>>  • Everything works fine until something tries to access the bad RAM 
sector(s)
>>  
>> I guess I now need to isolate the bad RAM module. Given I have 24GB RAM 
in 4 modules then, assuming there is just one problem module, the iMac should 
continue to work fine on either 20GB or 16GB (depending on the size of the 
faulty RAM) while I get the bad RAM replaced.
>>  
>> I may or may not need to run the combo update - depending on whether the 
various hard shutdowns have caused any corruptions problems.
>>  
>> I will keep you informed on progress.
>>  
>> Cheers
>>  
>>  
>> Neil
>>  
>> From:  on behalf of Neil 
Houghton 
>> Reply-To: "wamug@wamug.org.au" 
>> Date: Tuesday, 12 March 2019 at 17:20
>> To: "wamug@wamug.org.au" 
>> Subject: Re: Strange iMac freezes
>>  
>> OK - further update - another freeze:
>>  
>> This time only MS Outlook was running and I was previewing attachments 
to an email (using the Outlook preview all button when the spinning beachball 
appeared.
>> At first I could see both Outlook and Finder using the command-tab 
switcher and checking the fast user switching drop-down menu worked OK - 
showing my user account logged in.
>>  
>> Then more strangeness happened:
>>  • All my desktop items “disappeared” though the desktop picture was 
still visible (if this had happened at the last freeze when using Firefox I 
would not have noticed since the desktop was obscured by the 2 Firefox windows)
>>  • Command-tab now only showed Outlook and NOT Finder - as if Finder had 
somehow quit and not relaunched.
>>  • I normally have the dock hidden but the cursor revealed it normally - 
showing no dot under the finder to show it was running.
>>  • I clicked the finder icon in the dock (hoping to relaunch finder) and 
the desktop picture immediately disappeared leaving a black background.
>>  
>> Currently:
>>  • Desktop is black but menubar and Outlook window are still showing.
>>  • Mousing over the hidden dock no longer reveals it.
>>  • The cursor shows the spinning beachball over the outlook window and 
menu items
>>  • The Outlook window can be moved but not resized
>>  • The cursor currently show the normal pointer over the right-hand 
Apple menu icons and the 1Password menu icon
>>  • The 

Re: Strange iMac freezes

[Daniel Kerr]

Hi Neil

Just a quick reply as finishing off some other work.

A few things I would run to test it.
(sometimes I find Apple RAM test not all that helpful, whereas the following is 
very good).
Just be aware it can take a really really long time to test it all, as it does 
a huge amount of tests to all the modules. (I’ve seen some take hours to 
complete - 
Rember - http://www.kelleycomputing.net/rember/

I’d also run the hard drives just to rule them out. For a good program I use 
Smart Disk Utility from here - 
(the demo is fine for a one off test).
https://www.volitans-software.com/apps/smart-utility/

Could also be something “heating up” perhaps? So it runs for a while, until a 
part is heated up a bit more. (unlikely, but worth a check anyway).
For older iMac’s that have had hard drives replaced this is a good program to 
help control the Fans a bit more then the Apple one - 
http://www.hddfancontrol.com

But I’d be checking the RAM first would be my start.

Hope something there helps. If I think of more, I’ll post back as well.
Kind regards
Daniel

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   <http://www.macwizardry.com.au>


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 13 Mar 2019, at 8:52 pm, Neil Houghton  wrote:
> 
> Hi Ronni,
>  
> The problem is that all RAM modules show as OK both in System report and 
> Etrecheck (which says the performance is Excellent) and it seems that the 
> iMac thinks I have a fully functioning 24GB.
>  
> It is obviously something that only shows up in the more heavy duty checks 
> that AHT uses.
>  
> The problem is that the error message does not seem to indicate which module 
> is problematic - so I guess it is trial and error and repeated use of AHT?
>  
> Thanks
>  
>  
> Neil
>  
> From:  on behalf of Ronni 
> Brown 
> Reply-To: 
> Date: Wednesday, 13 March 2019 at 17:52
> To: 
> Subject: Re: Strange iMac freezes
>  
> Hi Neil,
>  
> Yes that AHT does indicate Bad Ram. On your menu bar go to: Apple > About 
> This Mac > click on System Report... > then click on Memory in the Hardware 
> section.
> 
> 
> There you should be able to see which 0xb740bf98  module has failed and which 
> slot it is installed in.
> 
> Kind Regards,
> Ronni
>  
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>  
> 
> On 13 Mar 2019, at 5:18 pm, Neil Houghton  wrote:
> 
>> OK - prior to running the combo update I thought I’d run a couple more tests:
>>  
>> 1)  I ran the Apple Hardware Test (AHT) in extended mode and it did report a 
>> problem (on pass 1):
>> 4MEM/9/400 0xb740bf98
>> which I understand indicates a RAM problem.
>>  
>> 2)  I then ran Etrecheck which reported no problem except
>> Last shutdown cause - 128- unknown
>> However the time of this shutdown would match me hitting the shutdown button 
>> in Apple Hardware test - so not really a problem.
>>  
>> So, my current thinking is:
>>  • AHT is finding a RAM problem
>>  • The RAM passes the normal bootup RAM check
>>  • Etrecheck shows all RAM modules check out OK
>>  • The problem could be a (few) bad sector(s) on one RAM module
>>  • Everything works fine until something tries to access the bad RAM 
>> sector(s)
>>  
>> I guess I now need to isolate the bad RAM module. Given I have 24GB RAM in 4 
>> modules then, assuming there is just one problem module, the iMac should 
>> continue to work fine on either 20GB or 16GB (depending on the size of the 
>> faulty RAM) while I get the bad RAM replaced.
>>  
>> I may or may not need to run the combo update - depending on whether the 
>> various hard shutdowns have caused any corruptions problems.
>>  
>> I will keep you informed on progress.
>>  
>> Cheers
>>  
>>  
>> Neil
>>  
>> From:  on behalf of Neil 
>> Houghton 
>> Reply-To: "wamug@wamug.org.au" 
>> Date: Tuesday, 12 March 2019 at 17:20
>> To: "wamug@wamug.org.au" 
>> Subject: Re: Strange iMac freezes
>>  
>> OK - further update - another freeze:
>>  
>> This time only MS Outlook was running and I was previewing attachments to an 
>> email (using the Outlook preview all button when the spinning beachball 
>> appeared.
>> At first I could see both Out

Re: Strange iMac freezes

[Neil Houghton]

Hi Ronni,

 

The problem is that all RAM modules show as OK both in System report and 
Etrecheck (which says the performance is Excellent) and it seems that the iMac 
thinks I have a fully functioning 24GB.

 

It is obviously something that only shows up in the more heavy duty checks that 
AHT uses.

 

The problem is that the error message does not seem to indicate which module is 
problematic - so I guess it is trial and error and repeated use of AHT?

 

Thanks

 

 

Neil

 

From:  on behalf of Ronni Brown 

Reply-To: 
Date: Wednesday, 13 March 2019 at 17:52
To: 
Subject: Re: Strange iMac freezes

 

Hi Neil,

 

Yes that AHT does indicate Bad Ram. On your menu bar go to: Apple > About This 
Mac > click on System Report... > then click on Memory in the Hardware section.




There you should be able to see which 0xb740bf98  module has failed and which 
slot it is installed in.


Kind Regards,

Ronni

 

 Ronni Brown’s iPad Pro 12.9-inch 256GB 

 


On 13 Mar 2019, at 5:18 pm, Neil Houghton  wrote:

OK - prior to running the combo update I thought I’d run a couple more tests:

 

1)  I ran the Apple Hardware Test (AHT) in extended mode and it did report a 
problem (on pass 1):

4MEM/9/400 0xb740bf98

which I understand indicates a RAM problem.

 

2)  I then ran Etrecheck which reported no problem except

Last shutdown cause - 128- unknown

However the time of this shutdown would match me hitting the shutdown button in 
Apple Hardware test - so not really a problem.

 

So, my current thinking is:
AHT is finding a RAM problem
The RAM passes the normal bootup RAM check
Etrecheck shows all RAM modules check out OK
The problem could be a (few) bad sector(s) on one RAM module
Everything works fine until something tries to access the bad RAM sector(s)
 

I guess I now need to isolate the bad RAM module. Given I have 24GB RAM in 4 
modules then, assuming there is just one problem module, the iMac should 
continue to work fine on either 20GB or 16GB (depending on the size of the 
faulty RAM) while I get the bad RAM replaced.

 

I may or may not need to run the combo update - depending on whether the 
various hard shutdowns have caused any corruptions problems.

 

I will keep you informed on progress.

 

Cheers

 

 

Neil

 

From:  on behalf of Neil 
Houghton 
Reply-To: "wamug@wamug.org.au" 
Date: Tuesday, 12 March 2019 at 17:20
To: "wamug@wamug.org.au" 
Subject: Re: Strange iMac freezes

 

OK - further update - another freeze:

 

This time only MS Outlook was running and I was previewing attachments to an 
email (using the Outlook preview all button when the spinning beachball 
appeared.

At first I could see both Outlook and Finder using the command-tab switcher and 
checking the fast user switching drop-down menu worked OK - showing my user 
account logged in.

 

Then more strangeness happened:
All my desktop items “disappeared” though the desktop picture was still visible 
(if this had happened at the last freeze when using Firefox I would not have 
noticed since the desktop was obscured by the 2 Firefox windows)
Command-tab now only showed Outlook and NOT Finder - as if Finder had somehow 
quit and not relaunched.
I normally have the dock hidden but the cursor revealed it normally - showing 
no dot under the finder to show it was running.
I clicked the finder icon in the dock (hoping to relaunch finder) and the 
desktop picture immediately disappeared leaving a black background.
 

Currently:
Desktop is black but menubar and Outlook window are still showing.
Mousing over the hidden dock no longer reveals it.
The cursor shows the spinning beachball over the outlook window and menu items
The Outlook window can be moved but not resized
The cursor currently show the normal pointer over the right-hand Apple menu 
icons and the 1Password menu icon
The cursor shows the spinning beachball over the Onedrive and Dropbox menu icons
When the cursor is moused over the Malwarebytes menu icon it says “Background 
service is offline”
When the cursor is moved over the black desktop, it does not change state - ie 
it stays as ether the normal pointer or as the beachball depending what the 
state was just prior to moving onto the “black”
 

Continuing:
With the cursor over the Spotlight icon, it changed to the beachball and then 
the icon disappeared.
Picking on an Apple menu icon to click - this time the wireless status icon - 
resulted in the cursor now showing the spinning ball over all the Apple menu 
icons
Clicking on the 1Password and Malwarebytes menu icons also resulted in the 
cursor changing to showing the spinning ball over these menu icons
This time the other Apple menu icons did not actually disappear from the menu 
bar.
 

The problem has now occurred both with Outlook only running and with Firefox 
only running and It now seems to me that the problem is not with either app but 
with some basic OSX functionality at the finder/dock level (or the processes 
running 

Re: Strange iMac freezes

[Ronni Brown]

Hi Neil,

Yes that AHT does indicate Bad Ram. On your menu bar go to: Apple > About This 
Mac > click on System Report... > then click on Memory in the Hardware section.

There you should be able to see which 0xb740bf98  module has failed and which 
slot it is installed in.

Kind Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 13 Mar 2019, at 5:18 pm, Neil Houghton  wrote:
> 
> OK - prior to running the combo update I thought I’d run a couple more tests:
>  
> 1)  I ran the Apple Hardware Test (AHT) in extended mode and it did report a 
> problem (on pass 1):
> 4MEM/9/400 0xb740bf98
> which I understand indicates a RAM problem.
>  
> 2)  I then ran Etrecheck which reported no problem except
> Last shutdown cause - 128- unknown
> However the time of this shutdown would match me hitting the shutdown button 
> in Apple Hardware test - so not really a problem.
>  
> So, my current thinking is:
> AHT is finding a RAM problem
> The RAM passes the normal bootup RAM check
> Etrecheck shows all RAM modules check out OK
> The problem could be a (few) bad sector(s) on one RAM module
> Everything works fine until something tries to access the bad RAM sector(s)
>  
> I guess I now need to isolate the bad RAM module. Given I have 24GB RAM in 4 
> modules then, assuming there is just one problem module, the iMac should 
> continue to work fine on either 20GB or 16GB (depending on the size of the 
> faulty RAM) while I get the bad RAM replaced.
>  
> I may or may not need to run the combo update - depending on whether the 
> various hard shutdowns have caused any corruptions problems.
>  
> I will keep you informed on progress.
>  
> Cheers
>  
>  
> Neil
>  
> From:  on behalf of Neil 
> Houghton 
> Reply-To: "wamug@wamug.org.au" 
> Date: Tuesday, 12 March 2019 at 17:20
> To: "wamug@wamug.org.au" 
> Subject: Re: Strange iMac freezes
>  
> OK - further update - another freeze:
>  
> This time only MS Outlook was running and I was previewing attachments to an 
> email (using the Outlook preview all button when the spinning beachball 
> appeared.
> At first I could see both Outlook and Finder using the command-tab switcher 
> and checking the fast user switching drop-down menu worked OK - showing my 
> user account logged in.
>  
> Then more strangeness happened:
> All my desktop items “disappeared” though the desktop picture was still 
> visible (if this had happened at the last freeze when using Firefox I would 
> not have noticed since the desktop was obscured by the 2 Firefox windows)
> Command-tab now only showed Outlook and NOT Finder - as if Finder had somehow 
> quit and not relaunched.
> I normally have the dock hidden but the cursor revealed it normally - showing 
> no dot under the finder to show it was running.
> I clicked the finder icon in the dock (hoping to relaunch finder) and the 
> desktop picture immediately disappeared leaving a black background.
>  
> Currently:
> Desktop is black but menubar and Outlook window are still showing.
> Mousing over the hidden dock no longer reveals it.
> The cursor shows the spinning beachball over the outlook window and menu items
> The Outlook window can be moved but not resized
> The cursor currently show the normal pointer over the right-hand Apple menu 
> icons and the 1Password menu icon
> The cursor shows the spinning beachball over the Onedrive and Dropbox menu 
> icons
> When the cursor is moused over the Malwarebytes menu icon it says “Background 
> service is offline”
> When the cursor is moved over the black desktop, it does not change state - 
> ie it stays as ether the normal pointer or as the beachball depending what 
> the state was just prior to moving onto the “black”
>  
> Continuing:
> With the cursor over the Spotlight icon, it changed to the beachball and then 
> the icon disappeared.
> Picking on an Apple menu icon to click - this time the wireless status icon - 
> resulted in the cursor now showing the spinning ball over all the Apple menu 
> icons
> Clicking on the 1Password and Malwarebytes menu icons also resulted in the 
> cursor changing to showing the spinning ball over these menu icons
> This time the other Apple menu icons did not actually disappear from the menu 
> bar.
>  
> The problem has now occurred both with Outlook only running and with Firefox 
> only running and It now seems to me that the problem is not with either app 
> but with some basic OSX functionality at the finder/dock level (or the 
> processes running these functions).
>  
> I think Ronni’s suggestion for the combo update is my best bet at this point.
>  
> I will report back with my progress - or lack thereof  ;o)
>  
>  
&

Re: Strange iMac freezes

[Neil Houghton]

OK - prior to running the combo update I thought I’d run a couple more tests:

 

1)  I ran the Apple Hardware Test (AHT) in extended mode and it did report a 
problem (on pass 1):

4MEM/9/400 0xb740bf98

which I understand indicates a RAM problem.

 

2)  I then ran Etrecheck which reported no problem except

Last shutdown cause - 128- unknown

However the time of this shutdown would match me hitting the shutdown button in 
Apple Hardware test - so not really a problem.

 

So, my current thinking is:
AHT is finding a RAM problem
The RAM passes the normal bootup RAM check
Etrecheck shows all RAM modules check out OK
The problem could be a (few) bad sector(s) on one RAM module
Everything works fine until something tries to access the bad RAM sector(s)
 

I guess I now need to isolate the bad RAM module. Given I have 24GB RAM in 4 
modules then, assuming there is just one problem module, the iMac should 
continue to work fine on either 20GB or 16GB (depending on the size of the 
faulty RAM) while I get the bad RAM replaced.

 

I may or may not need to run the combo update - depending on whether the 
various hard shutdowns have caused any corruptions problems.

 

I will keep you informed on progress.

 

Cheers

 

 

Neil

 

From:  on behalf of Neil 
Houghton 
Reply-To: "wamug@wamug.org.au" 
Date: Tuesday, 12 March 2019 at 17:20
To: "wamug@wamug.org.au" 
Subject: Re: Strange iMac freezes

 

OK - further update - another freeze:

 

This time only MS Outlook was running and I was previewing attachments to an 
email (using the Outlook preview all button when the spinning beachball 
appeared.

At first I could see both Outlook and Finder using the command-tab switcher and 
checking the fast user switching drop-down menu worked OK - showing my user 
account logged in.

 

Then more strangeness happened:
All my desktop items “disappeared” though the desktop picture was still visible 
(if this had happened at the last freeze when using Firefox I would not have 
noticed since the desktop was obscured by the 2 Firefox windows)
Command-tab now only showed Outlook and NOT Finder - as if Finder had somehow 
quit and not relaunched.
I normally have the dock hidden but the cursor revealed it normally - showing 
no dot under the finder to show it was running.
I clicked the finder icon in the dock (hoping to relaunch finder) and the 
desktop picture immediately disappeared leaving a black background.
 

Currently:
Desktop is black but menubar and Outlook window are still showing.
Mousing over the hidden dock no longer reveals it.
The cursor shows the spinning beachball over the outlook window and menu items
The Outlook window can be moved but not resized
The cursor currently show the normal pointer over the right-hand Apple menu 
icons and the 1Password menu icon
The cursor shows the spinning beachball over the Onedrive and Dropbox menu icons
When the cursor is moused over the Malwarebytes menu icon it says “Background 
service is offline”
When the cursor is moved over the black desktop, it does not change state - ie 
it stays as ether the normal pointer or as the beachball depending what the 
state was just prior to moving onto the “black”
 

Continuing:
With the cursor over the Spotlight icon, it changed to the beachball and then 
the icon disappeared.
Picking on an Apple menu icon to click - this time the wireless status icon - 
resulted in the cursor now showing the spinning ball over all the Apple menu 
icons
Clicking on the 1Password and Malwarebytes menu icons also resulted in the 
cursor changing to showing the spinning ball over these menu icons
This time the other Apple menu icons did not actually disappear from the menu 
bar.
 

The problem has now occurred both with Outlook only running and with Firefox 
only running and It now seems to me that the problem is not with either app but 
with some basic OSX functionality at the finder/dock level (or the processes 
running these functions).

 

I think Ronni’s suggestion for the combo update is my best bet at this point.

 

I will report back with my progress - or lack thereof  ;o)

 

 

Cheers

 

 

Neil

 

 

 

 

From:  on behalf of Neil 
Houghton 
Reply-To: "wamug@wamug.org.au" 
Date: Tuesday, 12 March 2019 at 16:02
To: "wamug@wamug.org.au" 
Subject: Strange iMac freezes

 

Writing this from the laptop as my iMac has started playing up with strange 
‘freezes’ the likes of which I’ve never seen before – and I’ve had my share of 
crashes, freezes & hangs over the years!!

 

First my setup/hardware – which has been “enhanced” since purchase:
27” iMac 2.8GHz i7 - late 2009 - running OSX 10.11.6
24GB RAM - 2x8GB + 2x4GB
Internal Drive 1 - Mercury Electra 250GB SSD - boot drive containing OSX, 
applications and a bare “admin” user account
Internal Drive 2 - 3TB Toshiba partitioned as:
· 1.5TB volume - containing main user folder plus other data folders

· 1.0TB volume - currently empty 

Re: Disk not recognised

[Daniel Kerr]

Hi Peter

Glad that helped.
Yes, sometimes I find the “going back to basics” and undoing all cables and 
everything is the simplest thing to try (and sometimes works). We tend 
sometimes to start with the “harder” fixes and forget the easy ones,..hehe.
Glad all is working again.
Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   <http://www.macwizardry.com.au>


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 12 Mar 2019, at 2:41 pm, Peter Crisp  wrote:
> 
> Bingo! Thanks so much Daniel for your tips there. It was the third point in 
> your email below which worked. Simple, insert cord first, wait ten seconds, 
> then plug on the drive. It mounted straight up after this. So simple too.
> 
> Many thanks to all of you who had suggested some things to try as well. 
> 
> That is one for the archive for next time around - if it happens.
> 
> Now I can copy back the Photos libraries to the drive for re-use.
> 
> Kind Regards
> 
> Pete
> 
>> On 11 Mar 2019, at 5:43 pm, Daniel Kerr  wrote:
>> 
>> Hi Pete
>> 
>> Couple of other things you could try as well to just “Reset” it.
>> 
>> Try a PRAM reset.
>> https://support.apple.com/en-au/HT204063
>> (Basically restart with the Command-Option-P-R keys held down).
>> 
>> If still no success, try an SMC reset - 
>> https://support.apple.com/en-au/HT201295
>> (Basically, unplug everything except the power cable. Shut down the 
>> computer. Hold down the left hand side Shift-Control-option-power button at 
>> the same time. Hold for about 10 seconds. Then start like normal.
>> 
>> If no success still,.
>> unplug the USB cable from the drive itself. Plug the cable into the 
>> computer. (without the drive). Then after 10seconds, plug the USB drive into 
>> the USB cable and see how it goes.
>> 
>> Had success with a “non mounting drive” with some or all of those.
>> 
>> Kind regards
>> Daniel
>> 
>>  Sent from my iPhone XS 
>> 
>> ---
>> Daniel Kerr
>> MacWizardry
>> 
>> Phone: 0414 795 960
>> Email: 
>> Web:   <http://www.macwizardry.com.au>
>> 
>> 
>> **For everything Apple**
>> 
>> NOTE: Any information provided in this email may be my personal opinion and 
>> as such should be taken accordingly, and may not be the views of 
>> MacWizardry. Any information provided does not offer or warrant any form of 
>> warranty or accept liability. It would be appreciated that if any 
>> information in this email is to be disseminated, distributed or copied, that 
>> permission by the author be requested. 
>> 
>>> On 11 Mar 2019, at 2:05 pm, Peter Crisp  wrote:
>>> 
>>> HI Neil, yes I had also sought to rule out the USB ports as being suspect 
>>> and I inserted a known good USB thumb drive to Jo’s MBP which immediately 
>>> mounted per normal. So I believe the USB ports are fine it is just the 
>>> relationship with this particular HDD external drive and the MBP is where 
>>> the issue lies.
>>> 
>>> I did a Basic erase and reformat of the drive which still resulted in not 
>>> being recognised and am now in the process of doing a Secure erase - takes 
>>> a fair bit of time. I’ll have to wait for that to finish. If that is 
>>> unsuccessful, I will try the recent tip Ronni sent with the System 
>>> information screen and Activity monitor. 
>>> 
>>> Will keep persevering with this thing and advise further results.
>>> 
>>> Regards
>>> 
>>> 
>>> Pete
>>> 
>>>> On 11 Mar 2019, at 1:29 pm, Neil Houghton  wrote:
>>>> 
>>>> Hi Peter,
>>>> 
>>>> In your original post you said that the disk is not recognised by your 
>>>> wife’s MBP but that it mounts fine to your own MBP and content is seen as 
>>>> expected - so just a couple of thoughts:
>>>>   • Is it possible that the original problem was either caused by or 
>>>> resulted in an actual problem in the USB port(s)/bus on your wife’s MBP – 
>>>> have you since connected another, known to be good, external drive to this 
>>>> MBP and does everythi

Re: Strange iMac freezes

[Neil Houghton]

OK - further update - another freeze:

 

This time only MS Outlook was running and I was previewing attachments to an 
email (using the Outlook preview all button when the spinning beachball 
appeared.

At first I could see both Outlook and Finder using the command-tab switcher and 
checking the fast user switching drop-down menu worked OK - showing my user 
account logged in.

 

Then more strangeness happened:
All my desktop items “disappeared” though the desktop picture was still visible 
(if this had happened at the last freeze when using Firefox I would not have 
noticed since the desktop was obscured by the 2 Firefox windows)
Command-tab now only showed Outlook and NOT Finder - as if Finder had somehow 
quit and not relaunched.
I normally have the dock hidden but the cursor revealed it normally - showing 
no dot under the finder to show it was running.
I clicked the finder icon in the dock (hoping to relaunch finder) and the 
desktop picture immediately disappeared leaving a black background.
 

Currently:
Desktop is black but menubar and Outlook window are still showing.
Mousing over the hidden dock no longer reveals it.
The cursor shows the spinning beachball over the outlook window and menu items
The Outlook window can be moved but not resized
The cursor currently show the normal pointer over the right-hand Apple menu 
icons and the 1Password menu icon
The cursor shows the spinning beachball over the Onedrive and Dropbox menu icons
When the cursor is moused over the Malwarebytes menu icon it says “Background 
service is offline”
When the cursor is moved over the black desktop, it does not change state - ie 
it stays as ether the normal pointer or as the beachball depending what the 
state was just prior to moving onto the “black”
 

Continuing:
With the cursor over the Spotlight icon, it changed to the beachball and then 
the icon disappeared.
Picking on an Apple menu icon to click - this time the wireless status icon - 
resulted in the cursor now showing the spinning ball over all the Apple menu 
icons
Clicking on the 1Password and Malwarebytes menu icons also resulted in the 
cursor changing to showing the spinning ball over these menu icons
This time the other Apple menu icons did not actually disappear from the menu 
bar.
 

The problem has now occurred both with Outlook only running and with Firefox 
only running and It now seems to me that the problem is not with either app but 
with some basic OSX functionality at the finder/dock level (or the processes 
running these functions).

 

I think Ronni’s suggestion for the combo update is my best bet at this point.

 

I will report back with my progress - or lack thereof  ;o)

 

 

Cheers

 

 

Neil

 

 

 

 

From:  on behalf of Neil 
Houghton 
Reply-To: "wamug@wamug.org.au" 
Date: Tuesday, 12 March 2019 at 16:02
To: "wamug@wamug.org.au" 
Subject: Strange iMac freezes

 

Writing this from the laptop as my iMac has started playing up with strange 
‘freezes’ the likes of which I’ve never seen before – and I’ve had my share of 
crashes, freezes & hangs over the years!!

 

First my setup/hardware – which has been “enhanced” since purchase:
27” iMac 2.8GHz i7 - late 2009 - running OSX 10.11.6
24GB RAM - 2x8GB + 2x4GB
Internal Drive 1 - Mercury Electra 250GB SSD - boot drive containing OSX, 
applications and a bare “admin” user account
Internal Drive 2 - 3TB Toshiba partitioned as:
· 1.5TB volume - containing main user folder plus other data folders

· 1.0TB volume - currently empty (earmarked for media files)

· 500GB volume - containing my previous SL boot volume

 

This has all been working fine since the rebuild to replace the HDs and boost 
the RAM.

 

I have been out of town for a couple of weeks but shut down the compute and UPS 
and removed the plugs from the wall - so no chance of “power glitches” while we 
were away.

 

On return everything fired up OK (from memory) but pretty soon I had a freeze - 
I don’t remember the exact sequence but, pretty soon I ended up with just a 
black screen with a cursor. The cursor continued to respond to the mouse but I 
could not “wake up” anything else. Command option escape would not open a force 
quit window and I had no means of knowing if any apps were still running. All I 
could do was power down using the power button on the back of the iMac.

 

All  booted up OK but fairly soon I ran into problems - again I don’t remember 
the exact sequence but I do remember the desktop going black whilst some open 
window remained visible but soon I was back at the black screen & cursor. 
Again, all I could do was power down using the power button on the back of the 
iMac. At this point, I was worried that I might have some drive problem so I 
rebooted from my backup clone and used disk utility to run first aid on all 
drives/partitions. I ran top level on both internal drives and then volume 
level on all four volumes - in all cases the repair went fine with no issues 
noted.

Re: Strange iMac freezes

[Ronni Brown]

Hi Neil,

 
You could try downloading OS X El Capitan 10.11.6 Combo Update and install it 
over top of your 10.11.6 system to see if it helps.
Download OS X El Capitan 10.11.6 Combo Update at this link

http://support.apple.com/kb/DL1885?viewlocale=en_US


Cheers,
Ronni
 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 12 Mar 2019, at 4:47 pm, Peter Crisp  wrote:
> 
> HI Neil, is there a way to do an OSX refresh but leave your data untouched? I 
> am sure other will know what this is called. I presume OSX 10.11.6 is the 
> latest version your iMac can support - so a clean reinstall of this OSX if it 
> is possible may be a way to clear the baggage from within.
> 
> I had a quick browse and found this one.
> 
> https://mashable.com/2015/10/01/clean-install-os-x-el-capitan/#weC4Mn0eDOq2
> 
> As always making sure you have at least one backup is essential so you can 
> recover in the event of fatal flaws.
> 
> Regards
> 
> 
> Pete
> 
>> On 12 Mar 2019, at 4:19 pm, Severin Crisp  wrote:
>> 
>> Congratulations on an extended and finely documented description of a 
>> problem.   Sadly I have no solution to offer.  I wonder if you are running 
>> as a fusion drive with the SSD and partition on drive 2.  Apple have never 
>> released the fusion bit built into the system, despite many years of 
>> promises.  Having said that, I have not any worries with my iMac non Apple 
>> fusion drive.  
>> Hope you get this cleared up fast!
>> Best wishes
>> Severin
>> 
>>> On 12 Mar 2019, at 4:02 pm, Neil Houghton  wrote:
>>> 
>>> Writing this from the laptop as my iMac has started playing up with strange 
>>> ‘freezes’ the likes of which I’ve never seen before – and I’ve had my share 
>>> of crashes, freezes & hangs over the years!!
>>>  
>>> First my setup/hardware – which has been “enhanced” since purchase:
>>> 27” iMac 2.8GHz i7 - late 2009 - running OSX 10.11.6
>>> 24GB RAM - 2x8GB + 2x4GB
>>> Internal Drive 1 - Mercury Electra 250GB SSD - boot drive containing OSX, 
>>> applications and a bare “admin” user account
>>> Internal Drive 2 - 3TB Toshiba partitioned as:
>>> · 1.5TB volume - containing main user folder plus other data folders
>>> · 1.0TB volume - currently empty (earmarked for media files)
>>> · 500GB volume - containing my previous SL boot volume
>>>  
>>> This has all been working fine since the rebuild to replace the HDs and 
>>> boost the RAM.
>>>  
>>> I have been out of town for a couple of weeks but shut down the compute and 
>>> UPS and removed the plugs from the wall - so no chance of “power glitches” 
>>> while we were away.
>>>  
>>> On return everything fired up OK (from memory) but pretty soon I had a 
>>> freeze - I don’t remember the exact sequence but, pretty soon I ended up 
>>> with just a black screen with a cursor. The cursor continued to respond to 
>>> the mouse but I could not “wake up” anything else. Command option escape 
>>> would not open a force quit window and I had no means of knowing if any 
>>> apps were still running. All I could do was power down using the power 
>>> button on the back of the iMac.
>>>  
>>> All  booted up OK but fairly soon I ran into problems - again I don’t 
>>> remember the exact sequence but I do remember the desktop going black 
>>> whilst some open window remained visible but soon I was back at the black 
>>> screen & cursor. Again, all I could do was power down using the power 
>>> button on the back of the iMac. At this point, I was worried that I might 
>>> have some drive problem so I rebooted from my backup clone and used disk 
>>> utility to run first aid on all drives/partitions. I ran top level on both 
>>> internal drives and then volume level on all four volumes - in all cases 
>>> the repair went fine with no issues noted.
>>>  
>>> Back to booting normally and again all seemed fine - for awhile - until 
>>> another freeze - I just remember I was using Outlook this time.
>>>  
>>> Sometime (I don’t remember when) during all this I remember Acrobat reader 
>>> opening - unprompted - a couple of times. The first time barely registered 
>>> - I just quit it - the second time made me think “why did it do that?” I 
>>> was also trying to research OSX black screen problems - I found plenty of 
>>> references to this problem but generally associated with incomplete system 
>>> updates and none with similar circumstances to mine. One common thread on a 
>>> numbers of these threads seemed to be down to some login problem which made 
>>> me go the user preference pane where I noticed two new Adobe items in the 
>>> login items list - which, I guess could explain the unexpected opening of 
>>> Adobe reader. I have now removed the Adobe items from the login items list 
>>> but my freeze problems persist and so this was probably non-related.
>>>  
>>>  
>>> The latest freeze is now ongoing – around 1 hour and I know that only a 
>>> switch-off at the power button will get me out of it.
>>> In this case the only app open was Firefox 

Re: Strange iMac freezes

[Peter Crisp]

HI Neil, is there a way to do an OSX refresh but leave your data untouched? I 
am sure other will know what this is called. I presume OSX 10.11.6 is the 
latest version your iMac can support - so a clean reinstall of this OSX if it 
is possible may be a way to clear the baggage from within.

I had a quick browse and found this one.

https://mashable.com/2015/10/01/clean-install-os-x-el-capitan/#weC4Mn0eDOq2

As always making sure you have at least one backup is essential so you can 
recover in the event of fatal flaws.

Regards


Pete

> On 12 Mar 2019, at 4:19 pm, Severin Crisp  wrote:
> 
> Congratulations on an extended and finely documented description of a 
> problem.   Sadly I have no solution to offer.  I wonder if you are running as 
> a fusion drive with the SSD and partition on drive 2.  Apple have never 
> released the fusion bit built into the system, despite many years of 
> promises.  Having said that, I have not any worries with my iMac non Apple 
> fusion drive.  
> Hope you get this cleared up fast!
> Best wishes
> Severin
> 
>> On 12 Mar 2019, at 4:02 pm, Neil Houghton  wrote:
>> 
>> Writing this from the laptop as my iMac has started playing up with strange 
>> ‘freezes’ the likes of which I’ve never seen before – and I’ve had my share 
>> of crashes, freezes & hangs over the years!!
>>  
>> First my setup/hardware – which has been “enhanced” since purchase:
>> 27” iMac 2.8GHz i7 - late 2009 - running OSX 10.11.6
>> 24GB RAM - 2x8GB + 2x4GB
>> Internal Drive 1 - Mercury Electra 250GB SSD - boot drive containing OSX, 
>> applications and a bare “admin” user account
>> Internal Drive 2 - 3TB Toshiba partitioned as:
>> · 1.5TB volume - containing main user folder plus other data folders
>> · 1.0TB volume - currently empty (earmarked for media files)
>> · 500GB volume - containing my previous SL boot volume
>>  
>> This has all been working fine since the rebuild to replace the HDs and 
>> boost the RAM.
>>  
>> I have been out of town for a couple of weeks but shut down the compute and 
>> UPS and removed the plugs from the wall - so no chance of “power glitches” 
>> while we were away.
>>  
>> On return everything fired up OK (from memory) but pretty soon I had a 
>> freeze - I don’t remember the exact sequence but, pretty soon I ended up 
>> with just a black screen with a cursor. The cursor continued to respond to 
>> the mouse but I could not “wake up” anything else. Command option escape 
>> would not open a force quit window and I had no means of knowing if any apps 
>> were still running. All I could do was power down using the power button on 
>> the back of the iMac.
>>  
>> All  booted up OK but fairly soon I ran into problems - again I don’t 
>> remember the exact sequence but I do remember the desktop going black whilst 
>> some open window remained visible but soon I was back at the black screen & 
>> cursor. Again, all I could do was power down using the power button on the 
>> back of the iMac. At this point, I was worried that I might have some drive 
>> problem so I rebooted from my backup clone and used disk utility to run 
>> first aid on all drives/partitions. I ran top level on both internal drives 
>> and then volume level on all four volumes - in all cases the repair went 
>> fine with no issues noted.
>>  
>> Back to booting normally and again all seemed fine - for awhile - until 
>> another freeze - I just remember I was using Outlook this time.
>>  
>> Sometime (I don’t remember when) during all this I remember Acrobat reader 
>> opening - unprompted - a couple of times. The first time barely registered - 
>> I just quit it - the second time made me think “why did it do that?” I was 
>> also trying to research OSX black screen problems - I found plenty of 
>> references to this problem but generally associated with incomplete system 
>> updates and none with similar circumstances to mine. One common thread on a 
>> numbers of these threads seemed to be down to some login problem which made 
>> me go the user preference pane where I noticed two new Adobe items in the 
>> login items list - which, I guess could explain the unexpected opening of 
>> Adobe reader. I have now removed the Adobe items from the login items list 
>> but my freeze problems persist and so this was probably non-related.
>>  
>>  
>> The latest freeze is now ongoing – around 1 hour and I know that only a 
>> switch-off at the power button will get me out of it.
>> In this case the only app open was Firefox with two multi-tab windows on 
>> screen and one multi-tab window minimised in the dock. It froze with the 
>> spinning beach ball cursor – which still tracks the mouse movements.
>> Command-tab would not cycle me back to Finder.
>> Option-Command-Escape would not bring up the force-quit menu.
>> Mousing the cursor over the menu bar showed the spinning ball over all the 
>> Firefox menu items but the normal pointer over the right-hand Apple & 3rd 
>> party menu items.

Re: Strange iMac freezes

[Severin Crisp]

Congratulations on an extended and finely documented description of a problem.  
 Sadly I have no solution to offer.  I wonder if you are running as a fusion 
drive with the SSD and partition on drive 2.  Apple have never released the 
fusion bit built into the system, despite many years of promises.  Having said 
that, I have not any worries with my iMac non Apple fusion drive.  
Hope you get this cleared up fast!
Best wishes
Severin

> On 12 Mar 2019, at 4:02 pm, Neil Houghton  wrote:
> 
> Writing this from the laptop as my iMac has started playing up with strange 
> ‘freezes’ the likes of which I’ve never seen before – and I’ve had my share 
> of crashes, freezes & hangs over the years!!
>  
> First my setup/hardware – which has been “enhanced” since purchase:
> 27” iMac 2.8GHz i7 - late 2009 - running OSX 10.11.6
> 24GB RAM - 2x8GB + 2x4GB
> Internal Drive 1 - Mercury Electra 250GB SSD - boot drive containing OSX, 
> applications and a bare “admin” user account
> Internal Drive 2 - 3TB Toshiba partitioned as:
> · 1.5TB volume - containing main user folder plus other data folders
> · 1.0TB volume - currently empty (earmarked for media files)
> · 500GB volume - containing my previous SL boot volume
>  
> This has all been working fine since the rebuild to replace the HDs and boost 
> the RAM.
>  
> I have been out of town for a couple of weeks but shut down the compute and 
> UPS and removed the plugs from the wall - so no chance of “power glitches” 
> while we were away.
>  
> On return everything fired up OK (from memory) but pretty soon I had a freeze 
> - I don’t remember the exact sequence but, pretty soon I ended up with just a 
> black screen with a cursor. The cursor continued to respond to the mouse but 
> I could not “wake up” anything else. Command option escape would not open a 
> force quit window and I had no means of knowing if any apps were still 
> running. All I could do was power down using the power button on the back of 
> the iMac.
>  
> All  booted up OK but fairly soon I ran into problems - again I don’t 
> remember the exact sequence but I do remember the desktop going black whilst 
> some open window remained visible but soon I was back at the black screen & 
> cursor. Again, all I could do was power down using the power button on the 
> back of the iMac. At this point, I was worried that I might have some drive 
> problem so I rebooted from my backup clone and used disk utility to run first 
> aid on all drives/partitions. I ran top level on both internal drives and 
> then volume level on all four volumes - in all cases the repair went fine 
> with no issues noted.
>  
> Back to booting normally and again all seemed fine - for awhile - until 
> another freeze - I just remember I was using Outlook this time.
>  
> Sometime (I don’t remember when) during all this I remember Acrobat reader 
> opening - unprompted - a couple of times. The first time barely registered - 
> I just quit it - the second time made me think “why did it do that?” I was 
> also trying to research OSX black screen problems - I found plenty of 
> references to this problem but generally associated with incomplete system 
> updates and none with similar circumstances to mine. One common thread on a 
> numbers of these threads seemed to be down to some login problem which made 
> me go the user preference pane where I noticed two new Adobe items in the 
> login items list - which, I guess could explain the unexpected opening of 
> Adobe reader. I have now removed the Adobe items from the login items list 
> but my freeze problems persist and so this was probably non-related.
>  
>  
> The latest freeze is now ongoing – around 1 hour and I know that only a 
> switch-off at the power button will get me out of it.
> In this case the only app open was Firefox with two multi-tab windows on 
> screen and one multi-tab window minimised in the dock. It froze with the 
> spinning beach ball cursor – which still tracks the mouse movements.
> Command-tab would not cycle me back to Finder.
> Option-Command-Escape would not bring up the force-quit menu.
> Mousing the cursor over the menu bar showed the spinning ball over all the 
> Firefox menu items but the normal pointer over the right-hand Apple & 3rd 
> party menu items.
> I have the “fast user switching” menu item on so I clicked my user name to 
> open the drop-down switching menu (I wanted to check if this looked “normal”) 
> however, at that point most of the Apple menu items disappeared from the 
> menu-bar. The Spotlight icon was still showing but clicking that turned the 
> pointer to the beachball and, after a moment, the Spotlight icon also 
> disappeared.
> At present, both Firefox windows are still showing and I can switch between 
> windows by clicking each window – but not between tabs within the window.
> The menu bar still shows the left-hand Apple icon but the beachball cursor 
> when over it. The full Firefox menu also shows – 

Re: Disk not recognised

[Peter Crisp]

Bingo! Thanks so much Daniel for your tips there. It was the third point in 
your email below which worked. Simple, insert cord first, wait ten seconds, 
then plug on the drive. It mounted straight up after this. So simple too.

Many thanks to all of you who had suggested some things to try as well. 

That is one for the archive for next time around - if it happens.

Now I can copy back the Photos libraries to the drive for re-use.

Kind Regards

Pete

> On 11 Mar 2019, at 5:43 pm, Daniel Kerr  wrote:
> 
> Hi Pete
> 
> Couple of other things you could try as well to just “Reset” it.
> 
> Try a PRAM reset.
> https://support.apple.com/en-au/HT204063
> (Basically restart with the Command-Option-P-R keys held down).
> 
> If still no success, try an SMC reset - 
> https://support.apple.com/en-au/HT201295
> (Basically, unplug everything except the power cable. Shut down the computer. 
> Hold down the left hand side Shift-Control-option-power button at the same 
> time. Hold for about 10 seconds. Then start like normal.
> 
> If no success still,.
> unplug the USB cable from the drive itself. Plug the cable into the computer. 
> (without the drive). Then after 10seconds, plug the USB drive into the USB 
> cable and see how it goes.
> 
> Had success with a “non mounting drive” with some or all of those.
> 
> Kind regards
> Daniel
> 
>  Sent from my iPhone XS 
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web:   <http://www.macwizardry.com.au>
> 
> 
> **For everything Apple**
> 
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested. 
> 
>> On 11 Mar 2019, at 2:05 pm, Peter Crisp  wrote:
>> 
>> HI Neil, yes I had also sought to rule out the USB ports as being suspect 
>> and I inserted a known good USB thumb drive to Jo’s MBP which immediately 
>> mounted per normal. So I believe the USB ports are fine it is just the 
>> relationship with this particular HDD external drive and the MBP is where 
>> the issue lies.
>> 
>> I did a Basic erase and reformat of the drive which still resulted in not 
>> being recognised and am now in the process of doing a Secure erase - takes a 
>> fair bit of time. I’ll have to wait for that to finish. If that is 
>> unsuccessful, I will try the recent tip Ronni sent with the System 
>> information screen and Activity monitor. 
>> 
>> Will keep persevering with this thing and advise further results.
>> 
>> Regards
>> 
>> 
>> Pete
>> 
>>> On 11 Mar 2019, at 1:29 pm, Neil Houghton  wrote:
>>> 
>>> Hi Peter,
>>> 
>>> In your original post you said that the disk is not recognised by your 
>>> wife’s MBP but that it mounts fine to your own MBP and content is seen as 
>>> expected - so just a couple of thoughts:
>>>• Is it possible that the original problem was either caused by or 
>>> resulted in an actual problem in the USB port(s)/bus on your wife’s MBP – 
>>> have you since connected another, known to be good, external drive to this 
>>> MBP and does everything work OK.
>>>• Assuming you prove that the USB ports are both OK on your wife’s MBP, 
>>> try mounting the disk to your own MBP again and, assuming it still mounts 
>>> OK, run the disk repair routines from your MBP (at all levels) and see what 
>>> errors it can find and fix.
>>> To me, it seems like you are assuming that you have a problem with the 
>>> external drive caused by the disk being ejected improperly – and I am not 
>>> ruling out that possibility - however the fact that the disk seems to be 
>>> working fine on your MBP but cannot even be seen by Disk Utility on your 
>>> wife’s MBP seems strange to me. I would definitely want to first rule out 
>>> any USB problems on your wife’s MBP (step 1 above). Assuming that all 
>>> checks out, step 2 might let you “sneak up” on any problems with the actual 
>>> drive ;o)
>>> 
>>> 
>>> Just a thought.
>>> 
>>> 
>>> Cheers
>>> 
>>> 
>>> Neil
>>> 
>>> 
>>> 
>>> From:  on behalf of Peter 
>>> Crisp 
>>> Reply-To: 
>>> Date: Monday, 11 March 2019 at 09:44
>>> 

Re: Number keys do not work

[Michael Hawkins]

Thank you Ronni,

I’ll do as you have suggested. With Daniel’s help, my MacBook Pro has given me 
very good service over the years.

Cheers,

Michael

> On 12 Mar 2019, at 1:16 pm, Ronni Brown  wrote:
> 
> Hello Michael,
> 
> If the keys work on the external, your keyboard sounds like some of the keys 
> are damaged or worn out :( 
> Rather than suggest anything else to try, probably taking your MBP to Apple 
> or a Apple Authorized Service Provider (MacWorx Joondalup).
> https://www.macworx.com.au/service 
> 
> Unfortunately your MacBook Pro (same model as my 17-Inch MBP) is too old and 
> is not equipped with butterfly mechanism keyboard to qualify for free repairs 
> of MacBook and MacBookPro models equipped with low-profile, butterfly 
> mechanism keyboards.
> To replace the keyboard on your MBP would be very expensive even if anyone 
> stocks that model keyboard.
> 
> https://www.apple.com/au/support/keyboard-service-program-for-macbook-and-macbook-pro/
>  
> 
> 
> Cheers,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 12 Mar 2019, at 11:55 am, Michael Hawkins 
>> mailto:michael.hawk...@mjhawkins.com.au>> 
>> wrote:
>> 
>> Hello and thank you Ronni,
>> 
>> Sadly, It looks like the computer and I are both losing some functionality 
>> with age:
>> Despite trying a number of times, resetting the SMC did not work.
>> 
>> Cheers,
>> 
>> Michael
>> 
>> 
>>> On 11 Mar 2019, at 5:28 pm, Ronni Brown >> > wrote:
>>> 
>>> Hi Michael,
>>> 
>>> Reset the SMC on your MacBook Pro.
>>> 1. Shutdown your MacBook Pro by choosing Shutdown from the Apple  Menu
>>> 
>>> 2. After your Mac shuts down, press Shift-Control-Option on the left side 
>>> of the built-in keyboard, then press the Power button at the same time. 
>>> Hold these keys and the power button for 10 seconds.
>>> 
>>> 3. Release all keys
>>> 
>>> 4. Press the power button again to turn on your computer
>>> 
>>> Regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
 On 10 Mar 2019, at 6:24 pm, Michael Hawkins 
 >>> > wrote:
 
 The number keys on my MacBook Pro  (17 inch, late 2011)(macOS High Sierra 
 10.13.6) have stopped working (other than the key for “0” and “)”. I’m 
 using my bluetooth keyboard to write this email.
 
 The other keys in the row that includes the number keys do work, but the 
 keys for symbols such as @*%^& do not.
 
 I have run Disc First Aid.
 T
 Any suggestions?
 
 Thank you,
 
 Michael Hawkins
 
 
 -- The WA Macintosh User Group Mailing List --
 Archives - >
 Guidelines - >
 Settings & Unsubscribe - 
 >
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - >> >
>>> Guidelines - >> >
>>> Settings & Unsubscribe - 
>>> >> >
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Number keys do not work

[Ronni Brown]

Hello Michael,

If the keys work on the external, your keyboard sounds like some of the keys 
are damaged or worn out :( 
Rather than suggest anything else to try, probably taking your MBP to Apple or 
a Apple Authorized Service Provider (MacWorx Joondalup).
https://www.macworx.com.au/service

Unfortunately your MacBook Pro (same model as my 17-Inch MBP) is too old and is 
not equipped with butterfly mechanism keyboard to qualify for free repairs of 
MacBook and MacBookPro models equipped with low-profile, butterfly mechanism 
keyboards.
To replace the keyboard on your MBP would be very expensive even if anyone 
stocks that model keyboard.

https://www.apple.com/au/support/keyboard-service-program-for-macbook-and-macbook-pro/

Cheers,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 12 Mar 2019, at 11:55 am, Michael Hawkins 
>  wrote:
> 
> Hello and thank you Ronni,
> 
> Sadly, It looks like the computer and I are both losing some functionality 
> with age:
> Despite trying a number of times, resetting the SMC did not work.
> 
> Cheers,
> 
> Michael
> 
> 
>> On 11 Mar 2019, at 5:28 pm, Ronni Brown  wrote:
>> 
>> Hi Michael,
>> 
>> Reset the SMC on your MacBook Pro.
>> 1. Shutdown your MacBook Pro by choosing Shutdown from the Apple  Menu
>> 
>> 2. After your Mac shuts down, press Shift-Control-Option on the left side of 
>> the built-in keyboard, then press the Power button at the same time. 
>> Hold these keys and the power button for 10 seconds.
>> 
>> 3. Release all keys
>> 
>> 4. Press the power button again to turn on your computer
>> 
>> Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 10 Mar 2019, at 6:24 pm, Michael Hawkins 
>>>  wrote:
>>> 
>>> The number keys on my MacBook Pro  (17 inch, late 2011)(macOS High Sierra 
>>> 10.13.6) have stopped working (other than the key for “0” and “)”. I’m 
>>> using my bluetooth keyboard to write this email.
>>> 
>>> The other keys in the row that includes the number keys do work, but the 
>>> keys for symbols such as @*%^& do not.
>>> 
>>> I have run Disc First Aid.
>>> T
>>> Any suggestions?
>>> 
>>> Thank you,
>>> 
>>> Michael Hawkins
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Number keys do not work

[Michael Hawkins]

Hello and thank you Ronni,

Sadly, It looks like the computer and I are both losing some functionality with 
age:
Despite trying a number of times, resetting the SMC did not work.

Cheers,

Michael


> On 11 Mar 2019, at 5:28 pm, Ronni Brown  wrote:
> 
> Hi Michael,
> 
> Reset the SMC on your MacBook Pro.
> 1. Shutdown your MacBook Pro by choosing Shutdown from the Apple  Menu
> 
> 2. After your Mac shuts down, press Shift-Control-Option on the left side of 
> the built-in keyboard, then press the Power button at the same time. 
> Hold these keys and the power button for 10 seconds.
> 
> 3. Release all keys
> 
> 4. Press the power button again to turn on your computer
> 
> Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 10 Mar 2019, at 6:24 pm, Michael Hawkins 
>>  wrote:
>> 
>> The number keys on my MacBook Pro  (17 inch, late 2011)(macOS High Sierra 
>> 10.13.6) have stopped working (other than the key for “0” and “)”. I’m using 
>> my bluetooth keyboard to write this email.
>> 
>> The other keys in the row that includes the number keys do work, but the 
>> keys for symbols such as @*%^& do not.
>> 
>> I have run Disc First Aid.
>> T
>> Any suggestions?
>> 
>> Thank you,
>> 
>> Michael Hawkins
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Daniel Kerr]

Hi Pete

Couple of other things you could try as well to just “Reset” it.

Try a PRAM reset.
https://support.apple.com/en-au/HT204063
(Basically restart with the Command-Option-P-R keys held down).

If still no success, try an SMC reset - 
https://support.apple.com/en-au/HT201295
(Basically, unplug everything except the power cable. Shut down the computer. 
Hold down the left hand side Shift-Control-option-power button at the same 
time. Hold for about 10 seconds. Then start like normal.

If no success still,.
unplug the USB cable from the drive itself. Plug the cable into the computer. 
(without the drive). Then after 10seconds, plug the USB drive into the USB 
cable and see how it goes.

Had success with a “non mounting drive” with some or all of those.

Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   <http://www.macwizardry.com.au>


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 11 Mar 2019, at 2:05 pm, Peter Crisp  wrote:
> 
> HI Neil, yes I had also sought to rule out the USB ports as being suspect and 
> I inserted a known good USB thumb drive to Jo’s MBP which immediately mounted 
> per normal. So I believe the USB ports are fine it is just the relationship 
> with this particular HDD external drive and the MBP is where the issue lies.
> 
> I did a Basic erase and reformat of the drive which still resulted in not 
> being recognised and am now in the process of doing a Secure erase - takes a 
> fair bit of time. I’ll have to wait for that to finish. If that is 
> unsuccessful, I will try the recent tip Ronni sent with the System 
> information screen and Activity monitor. 
> 
> Will keep persevering with this thing and advise further results.
> 
> Regards
> 
> 
> Pete
> 
> On 11 Mar 2019, at 1:29 pm, Neil Houghton  wrote:
> 
>> Hi Peter,
>>  
>> In your original post you said that the disk is not recognised by your 
>> wife’s MBP but that it mounts fine to your own MBP and content is seen as 
>> expected - so just a couple of thoughts:
>>  • Is it possible that the original problem was either caused by or 
>> resulted in an actual problem in the USB port(s)/bus on your wife’s MBP – 
>> have you since connected another, known to be good, external drive to this 
>> MBP and does everything work OK.
>>  • Assuming you prove that the USB ports are both OK on your wife’s MBP, 
>> try mounting the disk to your own MBP again and, assuming it still mounts 
>> OK, run the disk repair routines from your MBP (at all levels) and see what 
>> errors it can find and fix.
>> To me, it seems like you are assuming that you have a problem with the 
>> external drive caused by the disk being ejected improperly – and I am not 
>> ruling out that possibility - however the fact that the disk seems to be 
>> working fine on your MBP but cannot even be seen by Disk Utility on your 
>> wife’s MBP seems strange to me. I would definitely want to first rule out 
>> any USB problems on your wife’s MBP (step 1 above). Assuming that all checks 
>> out, step 2 might let you “sneak up” on any problems with the actual drive 
>> ;o)
>>  
>>  
>> Just a thought.
>>  
>>  
>> Cheers
>>  
>>  
>> Neil
>>  
>>  
>>  
>> From:  on behalf of Peter 
>> Crisp 
>> Reply-To: 
>> Date: Monday, 11 March 2019 at 09:44
>> To: 
>> Subject: Re: Disk not recognised
>>  
>> Hi, I’ve been continuing to attach and wait for the drive/volume to mount, 
>> no mount showing on desktop or in Disk Utility. Numerous attempts at this in 
>> both USB ports - still nothing showing. 
>>  
>> I decided just for safety I would make a copy of the two Photos Libraries 
>> (~500GB total) on this drive over to my external drive and make sure they’re 
>> not corrupted. That finished overnight and this morning they open up fine on 
>> my MBP and all photos/videos present in both libraries. I turned off TM for 
>> my MBP in the mean time during this process. 
>>  
>> Whilst I haven’t done this yet. I was thinking I will just erase and 
>> reformat the drive, copy the library files back and then reconnect. No big 
>> deal with this except I am certain Time Machine will see it all as new file 
>> path (reformatted drive) or fi

Re: Number keys do not work

[Ronni Brown]

Hi Michael,

Reset the SMC on your MacBook Pro.
1. Shutdown your MacBook Pro by choosing Shutdown from the Apple  Menu

2. After your Mac shuts down, press Shift-Control-Option on the left side of 
the built-in keyboard, then press the Power button at the same time. 
Hold these keys and the power button for 10 seconds.

3. Release all keys

4. Press the power button again to turn on your computer

Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 10 Mar 2019, at 6:24 pm, Michael Hawkins 
>  wrote:
> 
> The number keys on my MacBook Pro  (17 inch, late 2011)(macOS High Sierra 
> 10.13.6) have stopped working (other than the key for “0” and “)”. I’m using 
> my bluetooth keyboard to write this email.
> 
> The other keys in the row that includes the number keys do work, but the keys 
> for symbols such as @*%^& do not.
> 
> I have run Disc First Aid.
> T
> Any suggestions?
> 
> Thank you,
> 
> Michael Hawkins
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Peter Crisp]

HI Neil, yes I had also sought to rule out the USB ports as being suspect and I 
inserted a known good USB thumb drive to Jo’s MBP which immediately mounted per 
normal. So I believe the USB ports are fine it is just the relationship with 
this particular HDD external drive and the MBP is where the issue lies.

I did a Basic erase and reformat of the drive which still resulted in not being 
recognised and am now in the process of doing a Secure erase - takes a fair bit 
of time. I’ll have to wait for that to finish. If that is unsuccessful, I will 
try the recent tip Ronni sent with the System information screen and Activity 
monitor. 

Will keep persevering with this thing and advise further results.

Regards


Pete

> On 11 Mar 2019, at 1:29 pm, Neil Houghton  wrote:
> 
> Hi Peter,
>  
> In your original post you said that the disk is not recognised by your wife’s 
> MBP but that it mounts fine to your own MBP and content is seen as expected - 
> so just a couple of thoughts:
> Is it possible that the original problem was either caused by or resulted in 
> an actual problem in the USB port(s)/bus on your wife’s MBP – have you since 
> connected another, known to be good, external drive to this MBP and does 
> everything work OK.
> Assuming you prove that the USB ports are both OK on your wife’s MBP, try 
> mounting the disk to your own MBP again and, assuming it still mounts OK, run 
> the disk repair routines from your MBP (at all levels) and see what errors it 
> can find and fix.
> To me, it seems like you are assuming that you have a problem with the 
> external drive caused by the disk being ejected improperly – and I am not 
> ruling out that possibility - however the fact that the disk seems to be 
> working fine on your MBP but cannot even be seen by Disk Utility on your 
> wife’s MBP seems strange to me. I would definitely want to first rule out any 
> USB problems on your wife’s MBP (step 1 above). Assuming that all checks out, 
> step 2 might let you “sneak up” on any problems with the actual drive ;o)
>  
>  
> Just a thought.
>  
>  
> Cheers
>  
>  
> Neil
>  
>  
>  
> From:  on behalf of Peter 
> Crisp 
> Reply-To: 
> Date: Monday, 11 March 2019 at 09:44
> To: 
> Subject: Re: Disk not recognised
>  
> Hi, I’ve been continuing to attach and wait for the drive/volume to mount, no 
> mount showing on desktop or in Disk Utility. Numerous attempts at this in 
> both USB ports - still nothing showing. 
>  
> I decided just for safety I would make a copy of the two Photos Libraries 
> (~500GB total) on this drive over to my external drive and make sure they’re 
> not corrupted. That finished overnight and this morning they open up fine on 
> my MBP and all photos/videos present in both libraries. I turned off TM for 
> my MBP in the mean time during this process. 
>  
> Whilst I haven’t done this yet. I was thinking I will just erase and reformat 
> the drive, copy the library files back and then reconnect. No big deal with 
> this except I am certain Time Machine will see it all as new file path 
> (reformatted drive) or files and then create another ~500GB into the backup 
> file for what is unchanged data. 
>  
> The alternative to this is to erase/reformat the drive and then restore the 
> library’s files from Jo’s TM backup sometime prior to the fault occurring 
> Saturday eve. I think TM would then set about backing it up again so same 
> outcome. 
>  
> Before I go down this path, any last comments about how I could recognise 
> this drive on Jo’s MBP? Any commands in Terminal that might help?
>  
> At least WCE followed through yesterday, one good outcome for the weekend... 
> Dockers did look good for the first half.
> 
> Regards
>  
>  
> Pete
> 
> On 10 Mar 2019, at 3:23 pm, Ronni Brown  wrote:
> 
> Does anything appear under ‘external’ in Disk Utility left column?
>  
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>  
> 
> On 10 Mar 2019, at 2:50 pm, Peter Crisp  wrote:
> 
> Just had a quick look with Disk Utility. When the USB is plugged in, nothing 
> appears down the left side of DU. No volume represented at all - not even 
> greyed out.
> 
> Regards
>  
>  
> Pete
> 
> On 10 Mar 2019, at 2:28 pm, Ronni Brown  wrote:
> 
> The volume of the external drive will be grayed out until the Disk is 
> ‘verified’ and then ‘Repaired’. But the external drive should show as it’s 
> the volume which hasn’t been ejected correctly.
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>  
> 
> On 10 Mar 2019, at 2:17 pm, Peter Crisp  wrote:
> 
> Ok ha ha ha thanks for that Ronni. I had opened Disk Utility but the volume 
> doesn’t show in the first instance to attempt a repair. But I will ke

Re: Disk not recognised

[Neil Houghton]

Hi Peter,

 

In your original post you said that the disk is not recognised by your wife’s 
MBP but that it mounts fine to your own MBP and content is seen as expected - 
so just a couple of thoughts:
Is it possible that the original problem was either caused by or resulted in an 
actual problem in the USB port(s)/bus on your wife’s MBP – have you since 
connected another, known to be good, external drive to this MBP and does 
everything work OK.
Assuming you prove that the USB ports are both OK on your wife’s MBP, try 
mounting the disk to your own MBP again and, assuming it still mounts OK, run 
the disk repair routines from your MBP (at all levels) and see what errors it 
can find and fix.
To me, it seems like you are assuming that you have a problem with the external 
drive caused by the disk being ejected improperly – and I am not ruling out 
that possibility - however the fact that the disk seems to be working fine on 
your MBP but cannot even be seen by Disk Utility on your wife’s MBP seems 
strange to me. I would definitely want to first rule out any USB problems on 
your wife’s MBP (step 1 above). Assuming that all checks out, step 2 might let 
you “sneak up” on any problems with the actual drive ;o)

 

 

Just a thought.

 

 

Cheers

 

 

Neil

 

 

 

From:  on behalf of Peter Crisp 

Reply-To: 
Date: Monday, 11 March 2019 at 09:44
To: 
Subject: Re: Disk not recognised

 

Hi, I’ve been continuing to attach and wait for the drive/volume to mount, no 
mount showing on desktop or in Disk Utility. Numerous attempts at this in both 
USB ports - still nothing showing. 

 

I decided just for safety I would make a copy of the two Photos Libraries 
(~500GB total) on this drive over to my external drive and make sure they’re 
not corrupted. That finished overnight and this morning they open up fine on my 
MBP and all photos/videos present in both libraries. I turned off TM for my MBP 
in the mean time during this process. 

 

Whilst I haven’t done this yet. I was thinking I will just erase and reformat 
the drive, copy the library files back and then reconnect. No big deal with 
this except I am certain Time Machine will see it all as new file path 
(reformatted drive) or files and then create another ~500GB into the backup 
file for what is unchanged data. 

 

The alternative to this is to erase/reformat the drive and then restore the 
library’s files from Jo’s TM backup sometime prior to the fault occurring 
Saturday eve. I think TM would then set about backing it up again so same 
outcome. 

 

Before I go down this path, any last comments about how I could recognise this 
drive on Jo’s MBP? Any commands in Terminal that might help?

 

At least WCE followed through yesterday, one good outcome for the weekend... 
Dockers did look good for the first half.

Regards

 

 

Pete


On 10 Mar 2019, at 3:23 pm, Ronni Brown  wrote:

Does anything appear under ‘external’ in Disk Utility left column?

 

 Ronni Brown’s iPad Pro 12.9-inch 256GB 

 


On 10 Mar 2019, at 2:50 pm, Peter Crisp  wrote:

Just had a quick look with Disk Utility. When the USB is plugged in, nothing 
appears down the left side of DU. No volume represented at all - not even 
greyed out.

Regards

 

 

Pete


On 10 Mar 2019, at 2:28 pm, Ronni Brown  wrote:

The volume of the external drive will be grayed out until the Disk is 
‘verified’ and then ‘Repaired’. But the external drive should show as it’s the 
volume which hasn’t been ejected correctly.

 Ronni Brown’s iPad Pro 12.9-inch 256GB 

 


On 10 Mar 2019, at 2:17 pm, Peter Crisp  wrote:

Ok ha ha ha thanks for that Ronni. I had opened Disk Utility but the volume 
doesn’t show in the first instance to attempt a repair. But I will keep trying 
to get it to mount.

 

I am off to Rushton Park to see the WCE V Dockers Derby soon and will sit down 
with a wine to have a crack at it again.

Regards

 

 

Pete


On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:

Hi Peter,

 

This will take many try’s, but persist with it. You might need a glass or two 
of wine or beer Peter.

 

1. Connect the external drive to your wife’s MacBook

2. Open Disk Utility > in the left column, select the volume of the external 
drive

3. Click ‘Repair Disk’ 

You will keep receiving the Error: ‘Disk Utility can’t repair this Disk etc 
because the drive has not been ejected properly’

But keep hitting Repair Disk until it eventually runs correctly through and 
completes the process of repairing the drive.

4. Disconnect the Drive correctly and remove it from the USB port.

 

Let’s know if it gets rid of the Notification notice when the external is 
connected again to the MacBook.

 

Regards,

Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 

 


On 10 Mar 2019, at 12:22 pm, Peter Crisp  wrote:

Hi folks, last night my daughter inadvertently when moving my wife’s MacBook 
with external drive (Photos library) attached, unbeknown to her had caused a 
glitch in the connection to the MBP - proba

Re: Disk not recognised

[Ronni Brown]

Hi Peter,

You have probably sorted the problem of the external drive by now.
I’ve been busy and unable to get back to you before now.
What I would suggest is:
Go to System Information utility, and see if the external drive is showing up 
under USB section. 
When it is trying to get mounted, OSX is launching a process "fsck_hfs". It's 
the same process that appears when you're performing "first aid" on the disk, 
so the OSX is trying to check the disk before mounting it.

So if the external is showing under USB in System Information - Force quit this 
process in Activity Monitor utility, then the disk should appear in Disk 
Utility, and you should be able to perform First Aid on it manually.

The Pies are beating Carlton... The Pies must beat Carlton!

Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 11 Mar 2019, at 9:38 am, Peter Crisp  wrote:
> 
> Hi, I’ve been continuing to attach and wait for the drive/volume to mount, no 
> mount showing on desktop or in Disk Utility. Numerous attempts at this in 
> both USB ports - still nothing showing. 
> 
> I decided just for safety I would make a copy of the two Photos Libraries 
> (~500GB total) on this drive over to my external drive and make sure they’re 
> not corrupted. That finished overnight and this morning they open up fine on 
> my MBP and all photos/videos present in both libraries. I turned off TM for 
> my MBP in the mean time during this process. 
> 
> Whilst I haven’t done this yet. I was thinking I will just erase and reformat 
> the drive, copy the library files back and then reconnect. No big deal with 
> this except I am certain Time Machine will see it all as new file path 
> (reformatted drive) or files and then create another ~500GB into the backup 
> file for what is unchanged data. 
> 
> The alternative to this is to erase/reformat the drive and then restore the 
> library’s files from Jo’s TM backup sometime prior to the fault occurring 
> Saturday eve. I think TM would then set about backing it up again so same 
> outcome. 
> 
> Before I go down this path, any last comments about how I could recognise 
> this drive on Jo’s MBP? Any commands in Terminal that might help?
> 
> At least WCE followed through yesterday, one good outcome for the weekend... 
> Dockers did look good for the first half.
> 
> Regards
> 
> 
> Pete
> 
>> On 10 Mar 2019, at 3:23 pm, Ronni Brown  wrote:
>> 
>> Does anything appear under ‘external’ in Disk Utility left column?
>> 
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 10 Mar 2019, at 2:50 pm, Peter Crisp  wrote:
>>> 
>>> Just had a quick look with Disk Utility. When the USB is plugged in, 
>>> nothing appears down the left side of DU. No volume represented at all - 
>>> not even greyed out.
>>> 
>>> Regards
>>> 
>>> 
>>> Pete
>>> 
 On 10 Mar 2019, at 2:28 pm, Ronni Brown  wrote:
 
 The volume of the external drive will be grayed out until the Disk is 
 ‘verified’ and then ‘Repaired’. But the external drive should show as it’s 
 the volume which hasn’t been ejected correctly.
 
  Ronni Brown’s iPad Pro 12.9-inch 256GB 
 
 
> On 10 Mar 2019, at 2:17 pm, Peter Crisp  wrote:
> 
> Ok ha ha ha thanks for that Ronni. I had opened Disk Utility but the 
> volume doesn’t show in the first instance to attempt a repair. But I will 
> keep trying to get it to mount.
> 
> I am off to Rushton Park to see the WCE V Dockers Derby soon and will sit 
> down with a wine to have a crack at it again.
> 
> Regards
> 
> 
> Pete
> 
>> On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
>> 
>> Hi Peter,
>> 
>> This will take many try’s, but persist with it. You might need a glass 
>> or two of wine or beer Peter.
>> 
>> 1. Connect the external drive to your wife’s MacBook
>> 2. Open Disk Utility > in the left column, select the volume of the 
>> external drive
>> 3. Click ‘Repair Disk’ 
>> You will keep receiving the Error: ‘Disk Utility can’t repair this Disk 
>> etc because the drive has not been ejected properly’
>> But keep hitting Repair Disk until it eventually runs correctly through 
>> and completes the process of repairing the drive.
>> 4. Disconnect the Drive correctly and remove it from the USB port.
>> 
>> Let’s know if it gets rid of the Notification notice when the external 
>> is connected again to the MacBook.
>> 
>> Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 10 Mar 2019, at 12:22 pm, Peter Crisp  
>>> wrote:
>>> 
>>> Hi folks, last night my daughter inadvertently when moving my wife’s 
>>> MacBook with external drive (Photos library) attached, unbeknown to her 
>>> had caused a glitch in the connection to the MBP - probably just 
>>> wiggled the USB lead. When I went to look at it later there was a 
>>> notification “Disk not 

Re: Disk not recognised

[Peter Crisp]

Hi, I’ve been continuing to attach and wait for the drive/volume to mount, no 
mount showing on desktop or in Disk Utility. Numerous attempts at this in both 
USB ports - still nothing showing. 

I decided just for safety I would make a copy of the two Photos Libraries 
(~500GB total) on this drive over to my external drive and make sure they’re 
not corrupted. That finished overnight and this morning they open up fine on my 
MBP and all photos/videos present in both libraries. I turned off TM for my MBP 
in the mean time during this process. 

Whilst I haven’t done this yet. I was thinking I will just erase and reformat 
the drive, copy the library files back and then reconnect. No big deal with 
this except I am certain Time Machine will see it all as new file path 
(reformatted drive) or files and then create another ~500GB into the backup 
file for what is unchanged data. 

The alternative to this is to erase/reformat the drive and then restore the 
library’s files from Jo’s TM backup sometime prior to the fault occurring 
Saturday eve. I think TM would then set about backing it up again so same 
outcome. 

Before I go down this path, any last comments about how I could recognise this 
drive on Jo’s MBP? Any commands in Terminal that might help?

At least WCE followed through yesterday, one good outcome for the weekend... 
Dockers did look good for the first half.

Regards


Pete

> On 10 Mar 2019, at 3:23 pm, Ronni Brown  wrote:
> 
> Does anything appear under ‘external’ in Disk Utility left column?
> 
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 10 Mar 2019, at 2:50 pm, Peter Crisp  wrote:
>> 
>> Just had a quick look with Disk Utility. When the USB is plugged in, nothing 
>> appears down the left side of DU. No volume represented at all - not even 
>> greyed out.
>> 
>> Regards
>> 
>> 
>> Pete
>> 
>>> On 10 Mar 2019, at 2:28 pm, Ronni Brown  wrote:
>>> 
>>> The volume of the external drive will be grayed out until the Disk is 
>>> ‘verified’ and then ‘Repaired’. But the external drive should show as it’s 
>>> the volume which hasn’t been ejected correctly.
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
 On 10 Mar 2019, at 2:17 pm, Peter Crisp  wrote:
 
 Ok ha ha ha thanks for that Ronni. I had opened Disk Utility but the 
 volume doesn’t show in the first instance to attempt a repair. But I will 
 keep trying to get it to mount.
 
 I am off to Rushton Park to see the WCE V Dockers Derby soon and will sit 
 down with a wine to have a crack at it again.
 
 Regards
 
 
 Pete
 
> On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
> 
> Hi Peter,
> 
> This will take many try’s, but persist with it. You might need a glass or 
> two of wine or beer Peter.
> 
> 1. Connect the external drive to your wife’s MacBook
> 2. Open Disk Utility > in the left column, select the volume of the 
> external drive
> 3. Click ‘Repair Disk’ 
> You will keep receiving the Error: ‘Disk Utility can’t repair this Disk 
> etc because the drive has not been ejected properly’
> But keep hitting Repair Disk until it eventually runs correctly through 
> and completes the process of repairing the drive.
> 4. Disconnect the Drive correctly and remove it from the USB port.
> 
> Let’s know if it gets rid of the Notification notice when the external is 
> connected again to the MacBook.
> 
> Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 10 Mar 2019, at 12:22 pm, Peter Crisp  
>> wrote:
>> 
>> Hi folks, last night my daughter inadvertently when moving my wife’s 
>> MacBook with external drive (Photos library) attached, unbeknown to her 
>> had caused a glitch in the connection to the MBP - probably just wiggled 
>> the USB lead. When I went to look at it later there was a notification 
>> “Disk not ejected properly”. Of course she had nothing at all to do with 
>> it, it was the fairies. Anyway, after that I tried to get the MBP to 
>> recognise the external drive and it wont recognise it. It wont mount to 
>> my wife’s MBP. It mounts fine to my own MBP and content is seen as 
>> expected. 
>> 
>> I have done the PRAM and SMC controller resets and numerous reboots and 
>> still no luck mounting the drive in either of the two USB ports. 
>> 
>> Any tips on this please?
>> 
>> Regards
>> 
>> 
>> Pete
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 

Re: Disk not recognised

[Ronni Brown]

Does anything appear under ‘external’ in Disk Utility left column?


 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 10 Mar 2019, at 2:50 pm, Peter Crisp  wrote:
> 
> Just had a quick look with Disk Utility. When the USB is plugged in, nothing 
> appears down the left side of DU. No volume represented at all - not even 
> greyed out.
> 
> Regards
> 
> 
> Pete
> 
>> On 10 Mar 2019, at 2:28 pm, Ronni Brown  wrote:
>> 
>> The volume of the external drive will be grayed out until the Disk is 
>> ‘verified’ and then ‘Repaired’. But the external drive should show as it’s 
>> the volume which hasn’t been ejected correctly.
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 10 Mar 2019, at 2:17 pm, Peter Crisp  wrote:
>>> 
>>> Ok ha ha ha thanks for that Ronni. I had opened Disk Utility but the volume 
>>> doesn’t show in the first instance to attempt a repair. But I will keep 
>>> trying to get it to mount.
>>> 
>>> I am off to Rushton Park to see the WCE V Dockers Derby soon and will sit 
>>> down with a wine to have a crack at it again.
>>> 
>>> Regards
>>> 
>>> 
>>> Pete
>>> 
 On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
 
 Hi Peter,
 
 This will take many try’s, but persist with it. You might need a glass or 
 two of wine or beer Peter.
 
 1. Connect the external drive to your wife’s MacBook
 2. Open Disk Utility > in the left column, select the volume of the 
 external drive
 3. Click ‘Repair Disk’ 
 You will keep receiving the Error: ‘Disk Utility can’t repair this Disk 
 etc because the drive has not been ejected properly’
 But keep hitting Repair Disk until it eventually runs correctly through 
 and completes the process of repairing the drive.
 4. Disconnect the Drive correctly and remove it from the USB port.
 
 Let’s know if it gets rid of the Notification notice when the external is 
 connected again to the MacBook.
 
 Regards,
 Ronni
 
  Ronni Brown’s iPad Pro 12.9-inch 256GB 
 
 
> On 10 Mar 2019, at 12:22 pm, Peter Crisp  
> wrote:
> 
> Hi folks, last night my daughter inadvertently when moving my wife’s 
> MacBook with external drive (Photos library) attached, unbeknown to her 
> had caused a glitch in the connection to the MBP - probably just wiggled 
> the USB lead. When I went to look at it later there was a notification 
> “Disk not ejected properly”. Of course she had nothing at all to do with 
> it, it was the fairies. Anyway, after that I tried to get the MBP to 
> recognise the external drive and it wont recognise it. It wont mount to 
> my wife’s MBP. It mounts fine to my own MBP and content is seen as 
> expected. 
> 
> I have done the PRAM and SMC controller resets and numerous reboots and 
> still no luck mounting the drive in either of the two USB ports. 
> 
> Any tips on this please?
> 
> Regards
> 
> 
> Pete
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Peter Crisp]

Just had a quick look with Disk Utility. When the USB is plugged in, nothing 
appears down the left side of DU. No volume represented at all - not even 
greyed out.

Regards


Pete

> On 10 Mar 2019, at 2:28 pm, Ronni Brown  wrote:
> 
> The volume of the external drive will be grayed out until the Disk is 
> ‘verified’ and then ‘Repaired’. But the external drive should show as it’s 
> the volume which hasn’t been ejected correctly.
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 10 Mar 2019, at 2:17 pm, Peter Crisp  wrote:
>> 
>> Ok ha ha ha thanks for that Ronni. I had opened Disk Utility but the volume 
>> doesn’t show in the first instance to attempt a repair. But I will keep 
>> trying to get it to mount.
>> 
>> I am off to Rushton Park to see the WCE V Dockers Derby soon and will sit 
>> down with a wine to have a crack at it again.
>> 
>> Regards
>> 
>> 
>> Pete
>> 
>>> On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
>>> 
>>> Hi Peter,
>>> 
>>> This will take many try’s, but persist with it. You might need a glass or 
>>> two of wine or beer Peter.
>>> 
>>> 1. Connect the external drive to your wife’s MacBook
>>> 2. Open Disk Utility > in the left column, select the volume of the 
>>> external drive
>>> 3. Click ‘Repair Disk’ 
>>> You will keep receiving the Error: ‘Disk Utility can’t repair this Disk etc 
>>> because the drive has not been ejected properly’
>>> But keep hitting Repair Disk until it eventually runs correctly through and 
>>> completes the process of repairing the drive.
>>> 4. Disconnect the Drive correctly and remove it from the USB port.
>>> 
>>> Let’s know if it gets rid of the Notification notice when the external is 
>>> connected again to the MacBook.
>>> 
>>> Regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
 On 10 Mar 2019, at 12:22 pm, Peter Crisp  wrote:
 
 Hi folks, last night my daughter inadvertently when moving my wife’s 
 MacBook with external drive (Photos library) attached, unbeknown to her 
 had caused a glitch in the connection to the MBP - probably just wiggled 
 the USB lead. When I went to look at it later there was a notification 
 “Disk not ejected properly”. Of course she had nothing at all to do with 
 it, it was the fairies. Anyway, after that I tried to get the MBP to 
 recognise the external drive and it wont recognise it. It wont mount to my 
 wife’s MBP. It mounts fine to my own MBP and content is seen as expected. 
 
 I have done the PRAM and SMC controller resets and numerous reboots and 
 still no luck mounting the drive in either of the two USB ports. 
 
 Any tips on this please?
 
 Regards
 
 
 Pete
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Anthony (Tony) Francis]

 I love a challenge Pete. Enjoy the game.

Sent from my iPhone

> On 10 Mar 2019, at 14:34, Ronni Brown  wrote:
> 
> Haha 藍Stephen, you can stick with your Llandogo Tow Red Ale but I’ll stay 
> enjoying my Chandon Champagne :-))
> 
> Cheers 壟
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 10 Mar 2019, at 2:19 pm, Stephen Chape  wrote:
>> 
>> Hey Ronni and Peter.
>> I just had a pint of Llandogo Tow Red Ale brought from Wales by my son.
>> Best beer I have ever tried ! YUM.
>> 
>> I am sure I could enjoy a few of these whilst hitting “Repair Disk"
>> 
>>> On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
>>> 
>>> Hi Peter,
>>> 
>>> This will take many try’s, but persist with it. You might need a glass or 
>>> two of wine or beer Peter.
>>> 
>>> 1. Connect the external drive to your wife’s MacBook
>>> 2. Open Disk Utility > in the left column, select the volume of the 
>>> external drive
>>> 3. Click ‘Repair Disk’ 
>>> You will keep receiving the Error: ‘Disk Utility can’t repair this Disk etc 
>>> because the drive has not been ejected properly’
>>> But keep hitting Repair Disk until it eventually runs correctly through and 
>>> completes the process of repairing the drive.
>>> 4. Disconnect the Drive correctly and remove it from the USB port.
>>> 
>>> Let’s know if it gets rid of the Notification notice when the external is 
>>> connected again to the MacBook.
>>> 
>>> Regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
 On 10 Mar 2019, at 12:22 pm, Peter Crisp  wrote:
 
 Hi folks, last night my daughter inadvertently when moving my wife’s 
 MacBook with external drive (Photos library) attached, unbeknown to her 
 had caused a glitch in the connection to the MBP - probably just wiggled 
 the USB lead. When I went to look at it later there was a notification 
 “Disk not ejected properly”. Of course she had nothing at all to do with 
 it, it was the fairies. Anyway, after that I tried to get the MBP to 
 recognise the external drive and it wont recognise it. It wont mount to my 
 wife’s MBP. It mounts fine to my own MBP and content is seen as expected. 
 
 I have done the PRAM and SMC controller resets and numerous reboots and 
 still no luck mounting the drive in either of the two USB ports. 
 
 Any tips on this please?
 
 Regards
 
 
 Pete
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> 
>> Regards,
>> Stephen Chape
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Peter Crisp]

Ha ha, i think I’ll be going for the reigning premiers. Maybe see BT down there.

Regards


Pete

> On 10 Mar 2019, at 2:34 pm, Ronni Brown  wrote:
> 
> Haha 藍Stephen, you can stick with your Llandogo Tow Red Ale but I’ll stay 
> enjoying my Chandon Champagne :-))
> 
> Cheers 壟
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 10 Mar 2019, at 2:19 pm, Stephen Chape  wrote:
>> 
>> Hey Ronni and Peter.
>> I just had a pint of Llandogo Tow Red Ale brought from Wales by my son.
>> Best beer I have ever tried ! YUM.
>> 
>> I am sure I could enjoy a few of these whilst hitting “Repair Disk"
>> 
>>> On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
>>> 
>>> Hi Peter,
>>> 
>>> This will take many try’s, but persist with it. You might need a glass or 
>>> two of wine or beer Peter.
>>> 
>>> 1. Connect the external drive to your wife’s MacBook
>>> 2. Open Disk Utility > in the left column, select the volume of the 
>>> external drive
>>> 3. Click ‘Repair Disk’ 
>>> You will keep receiving the Error: ‘Disk Utility can’t repair this Disk etc 
>>> because the drive has not been ejected properly’
>>> But keep hitting Repair Disk until it eventually runs correctly through and 
>>> completes the process of repairing the drive.
>>> 4. Disconnect the Drive correctly and remove it from the USB port.
>>> 
>>> Let’s know if it gets rid of the Notification notice when the external is 
>>> connected again to the MacBook.
>>> 
>>> Regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
 On 10 Mar 2019, at 12:22 pm, Peter Crisp  wrote:
 
 Hi folks, last night my daughter inadvertently when moving my wife’s 
 MacBook with external drive (Photos library) attached, unbeknown to her 
 had caused a glitch in the connection to the MBP - probably just wiggled 
 the USB lead. When I went to look at it later there was a notification 
 “Disk not ejected properly”. Of course she had nothing at all to do with 
 it, it was the fairies. Anyway, after that I tried to get the MBP to 
 recognise the external drive and it wont recognise it. It wont mount to my 
 wife’s MBP. It mounts fine to my own MBP and content is seen as expected. 
 
 I have done the PRAM and SMC controller resets and numerous reboots and 
 still no luck mounting the drive in either of the two USB ports. 
 
 Any tips on this please?
 
 Regards
 
 
 Pete
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> 
>> Regards,
>> Stephen Chape
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Ronni Brown]

Haha 藍Stephen, you can stick with your Llandogo Tow Red Ale but I’ll stay 
enjoying my Chandon Champagne :-))

Cheers 壟
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 10 Mar 2019, at 2:19 pm, Stephen Chape  wrote:
> 
> Hey Ronni and Peter.
> I just had a pint of Llandogo Tow Red Ale brought from Wales by my son.
> Best beer I have ever tried ! YUM.
> 
> I am sure I could enjoy a few of these whilst hitting “Repair Disk"
> 
>> On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
>> 
>> Hi Peter,
>> 
>> This will take many try’s, but persist with it. You might need a glass or 
>> two of wine or beer Peter.
>> 
>> 1. Connect the external drive to your wife’s MacBook
>> 2. Open Disk Utility > in the left column, select the volume of the external 
>> drive
>> 3. Click ‘Repair Disk’ 
>> You will keep receiving the Error: ‘Disk Utility can’t repair this Disk etc 
>> because the drive has not been ejected properly’
>> But keep hitting Repair Disk until it eventually runs correctly through and 
>> completes the process of repairing the drive.
>> 4. Disconnect the Drive correctly and remove it from the USB port.
>> 
>> Let’s know if it gets rid of the Notification notice when the external is 
>> connected again to the MacBook.
>> 
>> Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 10 Mar 2019, at 12:22 pm, Peter Crisp  wrote:
>>> 
>>> Hi folks, last night my daughter inadvertently when moving my wife’s 
>>> MacBook with external drive (Photos library) attached, unbeknown to her had 
>>> caused a glitch in the connection to the MBP - probably just wiggled the 
>>> USB lead. When I went to look at it later there was a notification “Disk 
>>> not ejected properly”. Of course she had nothing at all to do with it, it 
>>> was the fairies. Anyway, after that I tried to get the MBP to recognise the 
>>> external drive and it wont recognise it. It wont mount to my wife’s MBP. It 
>>> mounts fine to my own MBP and content is seen as expected. 
>>> 
>>> I have done the PRAM and SMC controller resets and numerous reboots and 
>>> still no luck mounting the drive in either of the two USB ports. 
>>> 
>>> Any tips on this please?
>>> 
>>> Regards
>>> 
>>> 
>>> Pete
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> 
> Regards,
> Stephen Chape
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Ronni Brown]

The volume of the external drive will be grayed out until the Disk is 
‘verified’ and then ‘Repaired’. But the external drive should show as it’s the 
volume which hasn’t been ejected correctly.

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 10 Mar 2019, at 2:17 pm, Peter Crisp  wrote:
> 
> Ok ha ha ha thanks for that Ronni. I had opened Disk Utility but the volume 
> doesn’t show in the first instance to attempt a repair. But I will keep 
> trying to get it to mount.
> 
> I am off to Rushton Park to see the WCE V Dockers Derby soon and will sit 
> down with a wine to have a crack at it again.
> 
> Regards
> 
> 
> Pete
> 
>> On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
>> 
>> Hi Peter,
>> 
>> This will take many try’s, but persist with it. You might need a glass or 
>> two of wine or beer Peter.
>> 
>> 1. Connect the external drive to your wife’s MacBook
>> 2. Open Disk Utility > in the left column, select the volume of the external 
>> drive
>> 3. Click ‘Repair Disk’ 
>> You will keep receiving the Error: ‘Disk Utility can’t repair this Disk etc 
>> because the drive has not been ejected properly’
>> But keep hitting Repair Disk until it eventually runs correctly through and 
>> completes the process of repairing the drive.
>> 4. Disconnect the Drive correctly and remove it from the USB port.
>> 
>> Let’s know if it gets rid of the Notification notice when the external is 
>> connected again to the MacBook.
>> 
>> Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 10 Mar 2019, at 12:22 pm, Peter Crisp  wrote:
>>> 
>>> Hi folks, last night my daughter inadvertently when moving my wife’s 
>>> MacBook with external drive (Photos library) attached, unbeknown to her had 
>>> caused a glitch in the connection to the MBP - probably just wiggled the 
>>> USB lead. When I went to look at it later there was a notification “Disk 
>>> not ejected properly”. Of course she had nothing at all to do with it, it 
>>> was the fairies. Anyway, after that I tried to get the MBP to recognise the 
>>> external drive and it wont recognise it. It wont mount to my wife’s MBP. It 
>>> mounts fine to my own MBP and content is seen as expected. 
>>> 
>>> I have done the PRAM and SMC controller resets and numerous reboots and 
>>> still no luck mounting the drive in either of the two USB ports. 
>>> 
>>> Any tips on this please?
>>> 
>>> Regards
>>> 
>>> 
>>> Pete
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Stephen Chape]

Hey Ronni and Peter.
I just had a pint of Llandogo Tow Red Ale brought from Wales by my son.
Best beer I have ever tried ! YUM.

I am sure I could enjoy a few of these whilst hitting “Repair Disk"

> On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
> 
> Hi Peter,
> 
> This will take many try’s, but persist with it. You might need a glass or two 
> of wine or beer Peter.
> 
> 1. Connect the external drive to your wife’s MacBook
> 2. Open Disk Utility > in the left column, select the volume of the external 
> drive
> 3. Click ‘Repair Disk’ 
> You will keep receiving the Error: ‘Disk Utility can’t repair this Disk etc 
> because the drive has not been ejected properly’
> But keep hitting Repair Disk until it eventually runs correctly through and 
> completes the process of repairing the drive.
> 4. Disconnect the Drive correctly and remove it from the USB port.
> 
> Let’s know if it gets rid of the Notification notice when the external is 
> connected again to the MacBook.
> 
> Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 10 Mar 2019, at 12:22 pm, Peter Crisp  > wrote:
> 
>> Hi folks, last night my daughter inadvertently when moving my wife’s MacBook 
>> with external drive (Photos library) attached, unbeknown to her had caused a 
>> glitch in the connection to the MBP - probably just wiggled the USB lead. 
>> When I went to look at it later there was a notification “Disk not ejected 
>> properly”. Of course she had nothing at all to do with it, it was the 
>> fairies. Anyway, after that I tried to get the MBP to recognise the external 
>> drive and it wont recognise it. It wont mount to my wife’s MBP. It mounts 
>> fine to my own MBP and content is seen as expected. 
>> 
>> I have done the PRAM and SMC controller resets and numerous reboots and 
>> still no luck mounting the drive in either of the two USB ports. 
>> 
>> Any tips on this please?
>> 
>> Regards
>> 
>> 
>> Pete
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 


Regards,
Stephen Chape






-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Anthony (Tony) Francis]

Go the Dockers Pete 

Sent from my iPhone

> On 10 Mar 2019, at 14:17, Peter Crisp  wrote:
> 
> Ok ha ha ha thanks for that Ronni. I had opened Disk Utility but the volume 
> doesn’t show in the first instance to attempt a repair. But I will keep 
> trying to get it to mount.
> 
> I am off to Rushton Park to see the WCE V Dockers Derby soon and will sit 
> down with a wine to have a crack at it again.
> 
> Regards
> 
> 
> Pete
> 
>> On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
>> 
>> Hi Peter,
>> 
>> This will take many try’s, but persist with it. You might need a glass or 
>> two of wine or beer Peter.
>> 
>> 1. Connect the external drive to your wife’s MacBook
>> 2. Open Disk Utility > in the left column, select the volume of the external 
>> drive
>> 3. Click ‘Repair Disk’ 
>> You will keep receiving the Error: ‘Disk Utility can’t repair this Disk etc 
>> because the drive has not been ejected properly’
>> But keep hitting Repair Disk until it eventually runs correctly through and 
>> completes the process of repairing the drive.
>> 4. Disconnect the Drive correctly and remove it from the USB port.
>> 
>> Let’s know if it gets rid of the Notification notice when the external is 
>> connected again to the MacBook.
>> 
>> Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 10 Mar 2019, at 12:22 pm, Peter Crisp  wrote:
>>> 
>>> Hi folks, last night my daughter inadvertently when moving my wife’s 
>>> MacBook with external drive (Photos library) attached, unbeknown to her had 
>>> caused a glitch in the connection to the MBP - probably just wiggled the 
>>> USB lead. When I went to look at it later there was a notification “Disk 
>>> not ejected properly”. Of course she had nothing at all to do with it, it 
>>> was the fairies. Anyway, after that I tried to get the MBP to recognise the 
>>> external drive and it wont recognise it. It wont mount to my wife’s MBP. It 
>>> mounts fine to my own MBP and content is seen as expected. 
>>> 
>>> I have done the PRAM and SMC controller resets and numerous reboots and 
>>> still no luck mounting the drive in either of the two USB ports. 
>>> 
>>> Any tips on this please?
>>> 
>>> Regards
>>> 
>>> 
>>> Pete
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Peter Crisp]

Ok ha ha ha thanks for that Ronni. I had opened Disk Utility but the volume 
doesn’t show in the first instance to attempt a repair. But I will keep trying 
to get it to mount.

I am off to Rushton Park to see the WCE V Dockers Derby soon and will sit down 
with a wine to have a crack at it again.

Regards


Pete

> On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
> 
> Hi Peter,
> 
> This will take many try’s, but persist with it. You might need a glass or two 
> of wine or beer Peter.
> 
> 1. Connect the external drive to your wife’s MacBook
> 2. Open Disk Utility > in the left column, select the volume of the external 
> drive
> 3. Click ‘Repair Disk’ 
> You will keep receiving the Error: ‘Disk Utility can’t repair this Disk etc 
> because the drive has not been ejected properly’
> But keep hitting Repair Disk until it eventually runs correctly through and 
> completes the process of repairing the drive.
> 4. Disconnect the Drive correctly and remove it from the USB port.
> 
> Let’s know if it gets rid of the Notification notice when the external is 
> connected again to the MacBook.
> 
> Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 10 Mar 2019, at 12:22 pm, Peter Crisp  wrote:
>> 
>> Hi folks, last night my daughter inadvertently when moving my wife’s MacBook 
>> with external drive (Photos library) attached, unbeknown to her had caused a 
>> glitch in the connection to the MBP - probably just wiggled the USB lead. 
>> When I went to look at it later there was a notification “Disk not ejected 
>> properly”. Of course she had nothing at all to do with it, it was the 
>> fairies. Anyway, after that I tried to get the MBP to recognise the external 
>> drive and it wont recognise it. It wont mount to my wife’s MBP. It mounts 
>> fine to my own MBP and content is seen as expected. 
>> 
>> I have done the PRAM and SMC controller resets and numerous reboots and 
>> still no luck mounting the drive in either of the two USB ports. 
>> 
>> Any tips on this please?
>> 
>> Regards
>> 
>> 
>> Pete
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Ronni Brown]

Hi Peter,

This will take many try’s, but persist with it. You might need a glass or two 
of wine or beer Peter.

1. Connect the external drive to your wife’s MacBook
2. Open Disk Utility > in the left column, select the volume of the external 
drive
3. Click ‘Repair Disk’ 
You will keep receiving the Error: ‘Disk Utility can’t repair this Disk etc 
because the drive has not been ejected properly’
But keep hitting Repair Disk until it eventually runs correctly through and 
completes the process of repairing the drive.
4. Disconnect the Drive correctly and remove it from the USB port.

Let’s know if it gets rid of the Notification notice when the external is 
connected again to the MacBook.

Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 10 Mar 2019, at 12:22 pm, Peter Crisp  wrote:
> 
> Hi folks, last night my daughter inadvertently when moving my wife’s MacBook 
> with external drive (Photos library) attached, unbeknown to her had caused a 
> glitch in the connection to the MBP - probably just wiggled the USB lead. 
> When I went to look at it later there was a notification “Disk not ejected 
> properly”. Of course she had nothing at all to do with it, it was the 
> fairies. Anyway, after that I tried to get the MBP to recognise the external 
> drive and it wont recognise it. It wont mount to my wife’s MBP. It mounts 
> fine to my own MBP and content is seen as expected. 
> 
> I have done the PRAM and SMC controller resets and numerous reboots and still 
> no luck mounting the drive in either of the two USB ports. 
> 
> Any tips on this please?
> 
> Regards
> 
> 
> Pete
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe -