Hello,
Using ARS 6.0.1 en 6.3 usertool (patch 18) on a windows 2000 prof client.
Maybe we have a small bug here:
The usertool crashes (dr.watson) when you select a numeric spinner field
(put the cursor in it)and press the CTRL-SHIFT-END key combination.
I tried this in several usertool versions
Can't reproduce on Windoows XP SP2 with 6.3 patch 18 or 7.01.
--
Michiel
On 10/12/06, Ben Hankel <[EMAIL PROTECTED]> wrote:
Hello,
Using ARS 6.0.1 en 6.3 usertool (patch 18) on a windows 2000 prof client.
Maybe we have a small bug here:
The usertool crashes (dr.watson) when you select a numeri
Hi All,
Has anyone integrated Remedy (say 5.1.2+) with DataWatch's QSM product
(Virtual QSM (HelpDesk) - formerly known as Quetzal)?
Has anyone used this product and how does you think it compares to Remedy's
ITSM (6.0)suite?
Any info appreciated.
Kevin
__
I tried this and I get the Dr. Watson error too. What does the
CTRL-SHIFT-END key do?
Using ARS 6.0.3 (no patches I believe) and 6.3 Usertool on a Windows XP
Professional SP2 OS.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On B
That's good news Urszula!
It's a very stable configuration. We haven't had to touch ours once since
we set it up (which is a good thing because our midtier server is over 1000
miles from us).
CRAIG J. CARTER
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
"Doctor, Doctor! It hurts when I do this!"
"Well, then don't do that."
Sorry to be unsympathetic here, but is there a legitimate business reason to
perform that key combo as part of processing a ticket? If not, what's the
point of testing for it? Please enlighten us.
Rick
-Original Messa
Yup - I had to try it myself and it crashed our User Tool. ARS 6.0.1,
patch 1497 (UT is patch 1454). We're running on Oracle 9i/Solaris 5.9.
Rick,
I agree. 'Can't imagine why somebody would need to use this key
sequence, but I'd rather be aware of the issue before my users see it.
Some y
Title: RE: Merges Vs. Submit and Modify for Filters
**
Thomas,
Thanks for the suggestion, but the root of the problem is
that when you update a record using the import tool (and then need to push some
fields over to another form), these fields need to be part of the import file
whether they
James and Axton,
As noted there is an issue with the 7.0 and 7.00.01 upgrade scripts
concerning Unicode. Biggest issue seems to be an issue with the
presentation layer and how the data was stored if views were localized.
My understanding is that the upgrade script will be included with the
next
FYI
This does not occur using
Windows xp sp2
Usertool 7.0 patch 1
ARS 6.3 patch 16 on Windows
Thanks
Kelly Gatewood
Manager, Remedy Product Line
HCA Information Technology & Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Hi,
ARS6.3
I am trying to find the best way to calculate some column in a table on a
($ROWCHANGED$ = "1" ) OR ($ROWSELECTED$ >= "1" ).
Let me explain you the scenario. Our developer are using a Release-Request
application to promote their new code into production. Part of this Release-
Reque
**
Hi,
I agree that this isn't a big issue and the need for using this key sequence in a integer spinner field is unknown for me.
However, to get a stable "monkey-proof" system this issue should be investigated.
Thanks for your help!
Ben
> Date: Thu, 12 Oct 2006 08:28:37 -0400> From
Lisa,
I think the best idea I have for you might seem a bit strange, but I
would bet that it would work. ( Yes this is a workaround.)
Workaround 1:
A) Add a display only field to the form.
B) Have a Merge filter do a push actions to the current record and set
this new Display only field with a "
I don't see where anybody mentioned it yet, but your database, O
Mike,
I don't see where anybody mentioned it yet, but your database, Oracle 9i,
doesn't support bracket search notation. Brackets will always work in filter
and active link run-if quals. However, when AR System needs to perform a
7.0.1 was released at the beginning of the month. This was not a
patch, but an upgrade. I was assuming this was the release that
support/engineering keeps referencing every time I've spoken with them
in the last few months.
Axton Grams
On 10/12/06, Shellman, David <[EMAIL PROTECTED]> wrote:
J
**
>
.Sorry to be unsympathetic here, but is there a legitimate business reason to perform that key combo as
>
part of processing a ticket.
Rick,
These keyboard combos are VERY useful for users with
limited or no vision, that rely completely on keyboard to do their
navigation.
S
Tim,
Thank you very much for your insight and for taking the time to
respond. With Thad's input, we had the symptom narrowed-down, but didn't
understand the root cause. This clears it up perfectly. (And I'm a little
embarrassed for not thinking to check the database reference or for an
Or
**
My tested favs are Symbol MC9000G and MC-50
They dice, slice, make julianne fries, but thats not all!
They also make it easy to do and manual imputs, refer to word or excel docs, they're wireless and after we did exhaustive research and tested several different brands and models we were very pl
Mathieu,
Why not use COLSUM?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 10/12/06, Mathieu Pitre <[EMAIL PROTECTED]> wrote:
Hi,
ARS6.3
I am trying to
**
Glad to know there's a legitimate reason for it, Tim. In that case, it should be fixed.
Rick
On 10/12/06, Timothy Powell <[EMAIL PROTECTED]> wrote:
**
> .Sorry to be unsympathetic here, but is there a legitimate business reason to perform that key combo as
> part of processing a tick
**
I think you'll discover that the 7.0 Patch 2, UT release not only
does some quite remarkable things related to keyboard navigation..new things
that Remedy has never been able to do before, but also makes big leaps towards
the UT being Section 508 compliant. It should make life much eas
Greetings List!
This question is about Crystal Reports 11. I'm trying to create a which,
among other things, finds a key phrase in a diary field, then returns the
date/time/user stamp of the entry that contains the key phrase.
Does anyone have any idea how this can be accomplished?
Thx in advanc
Craig,
That's interesting that the AS version is faster. According to their
web site the ISAPI version is the "high-performance" product and the AS
version has the "greatest architectural flexibility"
http://www.newatlanta.com/products/servletexec/product_info/configuratio
ns.jsp. I think I wil
Shawn,
One method is to create a function in your database, and then call the
function as needed. The function would need to:
1. Find the keyword.
2. Move back up the text until you find the timestamp and username and
parse.
3. Format the timestamp.
4. Return the values.
Another approach, albei
**
HiI am trying to define some SLA's in SLA6.0.I can't figure out how to set the "Start Measure When" and "Stop Measure When" fields.For the moment I've set them to Start measure =
'TR.Status' > 0 (New) and Stop Measure = 'TR.Status' = 4 (Resolved)
This works good if I don't create a ticket and
Hi Stephen,
It's obviously a judgement call since I didn't perform any timing tests.
Since the ISAPI version wouldn't work with SSRS, we had little choice and
I'm basically passing on what the midtier support team said. We haven't
noticed any decrease in performance and it appeared to be faster.
**
Force them to create the Ticket in New. AL qualification Submit and Status does not equal New.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 12 Oct 2006 10:42 AM
Subject: SLA 6.0
**
Hi
I am trying to define some SLA's in SLA6.0.
I can't fig
It works as it should on Win2k, SQL 2000, ARS 6.0.1 patch 1490, UT 6.3
patch 17.
Ricki Haines
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Greetings List!
We were reviewing exported definitions from our new 6.3 Remedy. We saw a
number of workflow objects had a line of code at the end for "object-prop".
We did some checking and were told that this has something to do with Web
Aliases, however, this doesn't seem to 'fit', since the "ob
What do you mean grouping on the inside fields?
i don't need to use qualification?
On Oct 11, 7:36 pm, Axton <[EMAIL PROTECTED]> wrote:
> If you are using an ar system report, group on the incide fields.
>
> Axton Grams
>
> On 10/11/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
>
>
>
> > AR
The "object-prop" list contains various configuration properties of
worklow objects. They correspond to the AR_OPROP_ constants defined
in the "ar.h" API include file.
Shawn Stonequist wrote:
Greetings List!
We were reviewing exported definitions from our new 6.3 Remedy. We saw a
number
**
All:
I have been tasked
to setup Oracle 10g on either Solaris 10 or Windows 2003 Server (they have not
made up their minds on which server to use.) Any installation hints (other
than get the maximum amount of memory we can buy)?
James
McKenzie
L-3
GSI
__20060125___
Storage is another big item. If you plan to use > 2gb of memory
(shared pool), you will need 64-bit processors and the 64-bit version
of Oracle.
Axton Grams
On 10/12/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
**
All:
I have been tasked to setup Oracle 10g on either So
Remedy WUT's help file shows:
Go to the first field in the tab order - SHIFT+CTRL+HOME
Go to the last field in the tab order - SHIFT+CTRL+END
Excel's Help file shows:
CTRL+SHIFT+HOME Extend the selection to the beginning of the worksheet
CTRL+SHIFT+END Extend the selection to t
Hey, Kim
I am really interested in this approach to reporting. You had
mentioned earlier that you could provide the AL screenshots. That would
be greatly appreciated.
Saji
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beh
Title: RE: Installation hints for Oracle 10g to support ARS 7.0/CMDB2.0/ITSM 7.0
**
Axton:
Thank you for this hint. Any hints on sizing the database and the SGA/PGA?
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@A
Title: RE: Entry Id Prefix (default value 017) is creating Problem in SHR:Assignment form.
**
Tarun:
If I remember correctly, the entryID field for the SHR:Assignment field is 15 characters in length, longer than what you need. Maybe you need workflow in the middle that pads the field s
Title: RE: Key combination CTRL-SHIFT-END in numeric spinner field crashes usertool
**
Mike:
I would take Rick's advice
I've been working with Remedy since 98 and have not had a user try to do this, yet.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request Syste
I didn't say it was perfect.
:-)
But it is better than previous releases.
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Thursday, October 12, 2006 11:42 AM
To: arslist@ARSLIST.ORG
Subject: R
if you go windows.. the Gov will turn it into a possible SDC box..
if it is Solaris.. they really are not Controlling it in the same MACRO manner.
just a thought.
On 10/12/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
**
All:
I have been tasked to setup Oracle 10g on eithe
a micro.. sorry..
On 10/12/06, patrick zandi <[EMAIL PROTECTED]> wrote:
if you go windows.. the Gov will turn it into a possible SDC box..
if it is Solaris.. they really are not Controlling it in the same MACRO manner.
just a thought.
On 10/12/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PR
You will probably need to load the 9i client after you install 10g to
access your SID through its console
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, October 12, 2006 10:57
To: arslist@ARSLIST
Title: RE: Installation hints for Oracle 10g to support ARS 7.0/CMDB2.0/ITSM 7.0
**
Dave:
This is for ARS 7.0 which is built for 10g.
BTW, which console are you talking about?
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [ma
Title: Message
**
All
Our email plug-in
stops working and notifications don't go out. The work around is to stop and
start the service. Restarting the service has no affect. Has anyone seen
this?
All thoughts and
ideas gratefully accepted
Many
Thanks!!
Pete
ARS 601
P1380
Win 2003
Serv
Table fields and results lists do seem to still be the problem areas.
Also as I recall, if you are on a page holder with multiple pages, and the
cursor is on one of the tabs, the keyboard combos take you to the first and
last pages on the holder respectively. But if the cursor is on a field
withi
**
Hi List,
I
need your help again. My present configuration is:
One Database server with MSSQL
One Application Server with ARS 6.3
One Web server.
These servers are all up and working fine
in Production environment. My new requirement is to set up a new Applicati
Hi Tim,
Sorry, I should have elaborated more on the resizing field thing. That was not
so much for sight impaired users, but more for those who are able to type, but
not use a mouse.
Eric
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTE
Currently, we are converting from Asset Center to Remedy. We will be
implementing CMDB 2.0 where we track many different types of Circuits
(Point to Point, Frame Relay, Sonet etc.). Our initial thoughts are we
would be designing a separate class to store circuits. We came to this
conclusion
**
Hello David,
Yes for ARS 6.3 you can use the 64 bit Oracle 10g database but you do need the 32 bit 9i client for the ARS to make that connection. I can confirm this as I had recently gone through that process.
I also ran into an issue for those who want to install ARS 6.3 on Solaris 5.10, t
Ah...ok.
So you allow forms to be customized by end users at your shop?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Thursday, October 12, 2006 1:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Key com
Title: RE: Installation hints for Oracle 10g to support ARS 7.0/CMDB2.0/ITSM 7.0
**
Joe:
How about ARS 7.0?
James McKenzie
L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza
Sent: Thursda
**
Hello List,
We have Remedy Servers installed on 2 separate boxes and have identical
setup. Incase of fail over of Server1 We would like to Switch Server2 to
the Server1's Database. Can someone please suggest the best way to do implement
this switching with minimal d
**
Have you looked at Hot Backup licenses?
Also, you will have to force a DNS update that may take
hours, depending on DNS aging and how you setup your internal
network.
James McKenzie
L-3 GSI
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Be
I know that when you are in any field, you can use the application key,
which allows you to perform the same functions on that field as a right
mouse click wouldbut it doesn't allow you to resize table columns. In my
last conversation with Remedy regarding that issue, they sated that they did
n
**
Have you looked into Server Groups and load balancing your Remedy servers? You could have two (or more) ARS servers pointing to the same database so that if one goes the other continues to function. Then you need only worry about database replication. This would eliminate the need for DNS change
Title: RE: How to switch DB Server
**
Frank:
This is a much better solution. However, this does not allow for geographic separation of the two servers (or does it.)
I think the OP was looking for a COOP type of solution with the database remaining in place but the Remedy server failing.
Hello List,
ARS 6.0.1 patch 1490
Admin and User 6.03 patch 17
Win2003, SQL 2000
Our end users are beginning to enter tickets using Remedy Requester.
Problem is, some can and some can't. I've logged into the User Tool on my
PC using different users logins. All have read licenses (submitter mo
Title: RE: Remedy Requester error, but only for some
**
Ricki:
Are these two users in the same groups and is the User tool installed on the same operating system?
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLI
Yes, James, they're both in the same groups. And I'm getting the error
while logging them onto the User tool on the same PC.
Thanks,
Ricki
On Thu, 12 Oct 2006 11:33:08 -0700, McKenzie, James J C-E LCMC HQISEC/L3
[EMAIL PROTECTED]> wrote:
Ricki:
Are these two users in the same groups and is
Quick shot in the dark...
Does this happen with a single user regardless of what summary they pick OR
to all users when selecting certain summaries?
The Requester form uses the Summary field menu as defined in the
SHR:Templates form. Are all the required fields related to the pre-defined
summa
Title: RE: Remedy Requester error, but only for some
**
Ricki:
This is another one of those strange things that Remedy does sometimes. What have you done to the system other than change the Active Link?
Can you restate which version of ARS, what database and operating system you are usin
Excellent idea. It is very easy to use and efficient. Thank you very much
it works like a charm!
Mathieu Pitre
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Hi,
AR 7.0.01 installer has this upgrade utility inbuilt. So if you are using a
prior version of AR Server with Unicode Database, AR 7.0.01 installer will
handle the upgrade seamlessly now. Please refer to release notes for AR
7.0.01 for more explanation.
Thanks
Anand Ahire,
Product Manager,
Serv
**
Instead of using DNS to repoint traffic to the backup host, you can disable the ip on the primary node, then reassign the ip to the backup node. Only delay will the the arp requests in this scenario. Multiple ip's can be assigned to both hosts to ensure the machines stay network accessible:
Timothy,
I let them type in what they want in the Summary rather than choosing from
the drop down list. I entered both tickets for each user the same way (on
the same PC). Summary = Test and Description = Test. With one user it will
save and with another user the error message pops up. Weird.
Well I found group on in Sorting Tab, but
I trying to put Case ID in group on, but always is the same
What am i doing bad?
someone knows?
On Oct 12, 9:25 am, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
wrote:
> What do you mean grouping on the inside fields?
>
> i don't need to use qualification?
We're looking for a resource management solution for Remedy with project
tracking. Has anyone built something like that or know of a company
that may be selling something along those lines?
Carolyn Frances, CSP [mailto:[EMAIL PROTECTED]
C.I.S. Database Administrator
In the office Monday - Thu
Did you get any responses. We are also implementing Clarity with the
expectation of integrating with our Remedy apps. We are custom apps
rather than ITSM. I think that may be a little bit more of an issue.
___
UNSUBSC
James,
The links I modified were the ones specified in KB entry 10087:
RR:RNR-Save03
RR:RNR-SetLoginInformation
RR:RNR-SetAccount
RR:RNR-OnOpen
I changed the If Action from Requester Name = USER to Requester Name =
Requester Name.
My environment is:
ARS 6.0.1 patch 1490
Admin and User 6.03 patch
Hello List,
Thank you for your responses. Our current Setup is
Server1 is installed on DB Server DB1. ( This is current Production server)
Server2 is installed on Local DB. ( This is Provision Server)
In case of Server1 Fail over we are planning to poi
Title: RE: RPC errors/server crashing
**
We may
have found our answer. I'll update after the fix is applied to be
certain.
Apparently, there's a documented issue with the 9i Oracle libraries on
HPUX (from the 6.3 release notes page 37) that our DBA/SA failed to read.
=(
We
have 9.2.1
**
I haven't tried it on UNIX as yet, but I wouldn't be surprised if that bug exists on the installation script on 7 as well.. If it does error at the time of checking the version, all you need to do is check the install script and modify the OS version minimum declaration value.
A hint for inst
Title: RE: How to switch DB Server
**
Axton:
This would require a reboot for most UNIXes.
I still like the idea of a load balancer on the front end feeding to two different ARS servers configured for database sharing. This makes the load balancer responsible when the primary fails. Of
Title: RE: arslist Digest - 11 Oct 2006 to 12 Oct 2006 - Special issue (#2006-415)
**
Carolyn:
Look at Project Remedies.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carolyn Frances
Sent
Title: RE: RPC errors/server crashing
**
Jamie:
Move to 9.2.0.6 or higher. There are issues with 9.2.0.4.
James McKenzie
L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blodgett, Jamie
Sent: Thur
**
Joe:
Thank you for these tips. Did you have to increase
the number of threads to a certain count?
James McKenzie
L-3 GSI
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe
DeSouzaSent: Thursday, October 12, 2006 12:23 PMTo:
arslist@ARSLI
The two other folks who replied are using a product called Symbol.
Claire Sanford also has users with PDAs with integrated scanners from
Dell.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jon Clayton
Sent: Thursday, October
Reboot unix for network interface changes? I don't think so. This is
how Veritas VCS works for hot backup configurations; though it does a
little more as well (moun/unmount storage, etc.).
Axton
On 10/12/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
**
Axton:
This wou
Title: RE: How to switch DB Server
**
Axton:
I have had to do this on several UNIX operating systems. I don't think this is necessary for Solaris, which I do work with, but was required for AIX and HP-UX which I have worked with.
James McKenzie
L-3 GSI
-Original Message-
From:
Talking about IP addresses, not MAC addresses, so we are on the same page.
http://docs.hp.com/en/B2355-90681/ifconfig.1M.html
http://publib16.boulder.ibm.com/pseries/en_US/cmds/aixcmds3/ifconfig.htm
Axton Grams
On 10/12/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
**
A
Title: RE: How to switch DB Server
**
Axton:
I'm glad these advances are now present. It used to take SAM to change the address.
Ifconfig is a wonderful program, and it exists for Windows too.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion
**
Can anyone tell me if there is a keystroke
command that can be performed to get the drop down boxes instead of clicking
on the arrows?
Thank you,
Stacie Jerden
(562) 570-6738
[EMAIL PROTECTED]
__20060125___This posting was submitted with HTML in it___
**
In a character field with menu, use Alt-M.
In a Selection field displayed as a Drop-Down-Listonce you tab
to the field, you can use the Up or Down arrow to navigate the available
selections.
Tim
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behal
**
With focus in the field, ALT- or ALT- works.
Thad
"Argue for your limitations, and sure enough, they're yours."--
Richard Bach
"CLB Remedy"
<[EMAIL PROTECTED]>
Sent by: "Action Request System
discussion list(ARSList)"
10/12/2006 12:53 PM
Please respond to
arslist@ARSLIST.ORG
To
**
Could anyone send me a list of shortcut
keys?
We have no documentation AND our Administrator
won't install the help function.
Thanks,
Stacie Jerden
City of Long Beach
[EMAIL PROTECTED]
(562) 570-6738
__20060125___This posting was submitted with HTML in it___
**
James,
I didn't in my case as they were already up to a good number. Also turn the Development cache mode on during the installation. It helps.. turn it off after the installation.
The DB size was pretty good too.. What you might want to do is make sure the DB allocated at least about 512
Title: RE: RPC errors/server crashing
**
Just as a matter of interest, as I said in
my answer to your mail, we are experiencing the same thing, but we are running
on Windows Adv Server 2000 and SQL 2000. I am going to have a look through the
release notes and see if I can see anything.
Thank you Joe and Tim!
Claire
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, October 12, 2006 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Save Button - ARS 6.3 - HD 6
**
Claire,
Mak
**
Claire,
You are welcome..
You would need to make sure though if you are going to use this, that none of your fields that the user can type values into directly, have the Change Flag property of the field in that view checked.. else the flag wont be dirtied and the save button would look g
Stacie,
I hope your admin is reading this list too. :)
I always find it nice to see "users" reading ARSList. Those are the
users that I want to build applications for. (I am not sure if anyone
in my company, other than Remedy Developers watch ARSlist.)
The full list is a bit long to post to AR
**
I believe he feels threatened somehow.
I'm not exactly sure why, and I doubt
seriously that he even reads the ARSList.
It's sad but true. Luckily I have
admin rights so I am able to make some of the changes that we require,
but otherwise we have to submit our requests to a committee for
**
Guys and girls,
We just finished installing ServiceDesk 7, with ars 7 and CMDB 2, on solairs 9 with oracle 10g
We are using the 10g client, and when you install the 64bit, it also installed the 32 bit libs as well (at least ours did and we did this on 3 different boxes).
But watch out for
**
Hi List,
I need your help again. My present configuration is:
One Database server with MSSQL
One Application Server with ARS 6.3
One Web server.
These servers are all up and working fine
in Production environment. My new requirement is to set up a new Applicati
**
I'll send it to you off list
Tim
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of CLB
RemedySent: Thursday, October 12, 2006 4:28 PMTo:
arslist@ARSLIST.ORGSubject: Shortcut keys
** Could anyone send me a list of
shortcut keys? We have n
**
On last thing, DON'T install CMDB 2.0 patch 1 as there is a known issue that prevents incident from installing
We needed to redo the complete install, it could not be backed out.
hbr
On 10/12/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
**
All:
I have been tasked
**
Hello,
Recently, when trying to import a def
file, we started getting an ARERR 400. After searching the archives,
I found where someone else had the same issue, but I didn't see that a
solution was posted. Based on that conversation, I tried just creating
a new regular form, with no modifica
Thad,
My first though would be to turn on SQL logs as you try to create a
new form. Then pick through the log and see what the ARS server is
doing before it gives the error. It may be subtle to find, but I would
hope that the SQL log would show you what is going on.
--
Carey Matthew Black
Remedy
**
Thad:
Look at the file with a text editor. The definition
should begin with Begin schema and end with the word end on a line by
itself. Can you send the file to me off-list?
James Mckenzie
L-3 GSI
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On B
**
The problem first manifested when I
was importing a def file, but I also get that error message when I'm trying
to create a new form in the admin tool (File > New Server Object, Regular
Form, OK, ctrl-S to save (no modification to the form whatsoever)), which
tells me its probably not the def f
**
Below is the SQL log for when I created the form. The
thing I find odd is that I'm saving the form with a name like "xxxJunk",
but the sql shows "Form07". Indeed, a Form07 is created,
although when I open it, the admin tool has to adjust the fields to "improve
the view".
schemaid in the con
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