Hi Michael,
We are a BMC partner in India and are presently working on Remedy
projects in Kuwait/UAE,Saudi,Iran and Qatar.Do let us know if you are
willing to consider us and what is the road ahead.
We would be glad to partner with you for your Remedy consulting/
resourcing requirements.
I
Hi list,
Is there any backward compatibility for 6.3 and 7.0.x for the following
7.1 functionalities and if yes how it works? I mean here workflow
developed on 7.1 will continue to run on older versions. For example
Tree View in 7.x are Table Fields in 6.3, but it works
* Service
Listers,
When sending out an email notification, I would like to not
display a certain field in the template depending on it's value. Does
anyone know how to do this in the template without making a change to
workflow ?
Thanks,
They specialize in Remedy, have only 50 people on that team.
What do the other 200 do, change lightbulbs??
We are a company specializing in Remedy consulting and
development with a team of 250+ engineers. Currently our Remedy team
is 50 people strong .
. Daniel
_
From:
Listers,
I have run in to a problem doing a Modify all on the 7.0.01 user
tool. When doing a modify all on CHG:Task, if the first record has a
blank assignee, then it will NULL out all assignee's in the following
records. Has anyone seen this issue ? It doesn't do it in the 6.x
Dear Listers,
In one on of our applications, we open a display only form that has a table
field. There are multiple records that are displayed in this field and all
these records needs to be processed on click of a PROCESS ALL button.
Once the process is complete a successful message is
It's telling you that there is no automatic assignee group for requests
submitted through the Requester console, and you must have specified in your
setup that assignments were to happen automatically. Specify some default
assignee group (like your Tier 1) for those tickets, and I think your
Hello everyone,
We are trying out version 7.0. I have configured all that needed to be
but when I submit a ticket it does not give me an ID; it stays in In
Process. I looked at the event and it says the following:
ARCreateEntry - No groups were found using automated routing. You need
to
2 things that I noticed on page 54 which I would like some additional
information on are:
* Improved Logging
?? Client Side, Server Side, Both?
* Supports IF THEN ELSE Statements
?? Where ??
Thanks-n-advance;
HDT Platform Incident / Problem Manager Architect
Robert Molenda
IT OS PA
Tel:
John,
I ran across a similar issue recently. Make sure there is no workflow
setting the field to NULL or an empty string on triggers such as lose
focus, menu choice, etc.. For some reason, the Modify All operation was
pushing an empty/NULL value even though I had not directly updated the
Classification: UNCLASSIFIED
Caveats: NONE
Don,
I was able to get the sync search to run from the command line - where
it wouldn't complete with the Admin Tool open normally.
I'll look at the open bug issue.
Thanks again,
Scott.
-Original Message-
From: Action Request System
I specified assignee group. I even have someone in the group.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, September 07, 2007 10:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Request ID
Classification: UNCLASSIFIED
Caveats: NONE
Got it - Thanks!
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Easter, David
Sent: Thursday, September 06, 2007 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 available
Q: How many Remedy Developers does it take to change a lightbulb?
A: All of them. One does the development, and the rest sit around and say
I could have done it better than that!
On Fri, 7 Sep 2007, Opela, Gary L Contr OC-ALC/ITMA wrote:
I was kind of wondering that myself
Thanks,
Joe,
Yep. I even reset the Mid-Tier password on the server and the mid-tier
from the same clipboard Paste action. But I still get no love from
the Mid-Tier.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process
Take a look at the requests in the CAI:Event form, it may give you the
answer.
--
Jarl
On 9/7/07, Oyefeso, Bola [EMAIL PROTECTED] wrote:
**
Hello everyone,
We are trying out version 7.0. I have configured all that needed to be
but when I submit a ticket it does not give me an ID; it
Carey
I have seen myself run into this type of problem (not specifically with
6.3, but with the then in-dev 7.1 Mid-tier) a couple of times. I
realized the problems in my cases can be attributed to - no mid-tier
password on Midtier side but 7.1 server installation enforcing a
non-blank midtier
The creation of an Incident from a Service Request will fail unless you
have appropriate auto assignment rules already set up and active for the
incident that _should_ have been created. This is typical ITSM 7
configuration stuff - NOTHING works right until you have completed ALL
67-odd
We have run into the identical issue on the CHG:Task form just yesterday on
7.0.1 Patch 3 and Patch 4 user tool. We opened a ticket with Remedy and I am
hoping we get a fix for this ASAP.
Regards,
--
Shyam
- Original Message -
From: John Kovalcik
Newsgroups:
In many countries to practice engineering, you are required to be
licensed. In the US, this requires that you first pass an 8 hour
endurance test called the EIT or Engineer in Training. Then you
apprentice for 5 years under other licensed engineers. Finally you
are eligible to take another 8
Well, anyway ... they can be specialized in Remedy ... did not say or
does not mean that they can't be specialized in other areas as well,
right? :-)
I think Engineer is an interesting topic ... after a quick n' dirty
check with wiki the expression seems to be, or not to be, protected
depending
Listers.
Sorry if this has been asked before, I'm not at home to look at my arslist
history.
Is there a way to force, within filters, a table refresh?
I have a filter guide walking a table, but I need workflow to inintiate
subsequent table walks with different table qualifications. It
As a college graduate, graduating as a Software Engineer (BS Degree),
I don't see how becoming a PE would help me.
After looking at the the NCEES website, I don't see how becoming a PE
would significantly help a Software Engineer as none of the exams
seem to touch software specific categories. I
Yeah...like the old euphemisms like sanitation engineer, which is just
a nice way of saying garbage man. I also recall the automated call
distributor at Remedy say, Please have your support contract ID ready
for the support engineer, when the support engineer was really just a
Help Desk analyst.
HI,
Please find below failure scenario where I have been facing issues
with remedy-.net integration.
Failure Scenario
1. Calling .NET Web Service from ARS Filter
2. There are .NET API Calls in .NET Web Service for Getting Entry
and Creating Entry (ARS filter and
Robert,
Error Logging in AIE - There is no client side - When AIE is running, it is all
server side functions.
Supports IF THEN ELSE - Page 54 of the Admin Guide - When you are creating a
field mappings you can uses the IF THEN ELSE function to determine what value
is mapped to the field.
LJ,
I believe that Dan ask this thread to end shortly after it began as it was not
approriate for this list.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Vikram,
As an individual that took and passed both the Engineer in Training and
Professional Engineer tests, could you clarify your use of the word engineer?
Are your 250+ individuals licensed software engineers?
Dave Shellman, PE
Dave
--
[EMAIL PROTECTED] (Wireless)
Hello,
I have a 'Customer Data' page on my main form in which there is one
read/write character field named 'Company Name+', and several read-only
character fields. I have set up a menu that reads from an Oracle View
SQL query our database of customers, attached it to the 'Customer Data'
field.
During the configuration of assignments, there are check boxes for processes
you want that assignment for e.g. Incident, Problem etc.. Make sure your
assignment record isn't lacking anything. Also make sure your status of that
assignment record isn't anything but Active..
Joe
-Original
We also are running SQL2005 in 2000 compat mode for our ARSystem DB. No
problems what-so-ever (at this point :-) )
When you installed SQL 2005, it probably defaulted to a named
instance... Did you try to specify SERVERNAME\INSTANCENAME?? I've
installed clean installations to 2005 without any
All check boxes are checked. Status of the assignments are Enabled.
We installed SLM, do you think that could cause this problem?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, September
Hello all,
I've been running SLM 7.0.3 for a month now with SLA's
in place that are working quite well based on the OOB
'Incident Resulution' templates for Measurement.
But, as soon as I try modify the 'Stop When'
qualaifcation, things break. The Service Target will
remain as 'In Process' no
Q: How many Remedy Developers does it take to modify an active link?
A: All of them. One does the modify, and the rest sit arounnd and wait
until the admin tool is finish refresh itselvs
--
Jarl
On 9/7/07, Drew Shuller [EMAIL PROTECTED] wrote:
Q: How many Remedy Developers does it take to
As part of our project plan we are looking at possibly building a business case
to purchase the tool SMPM (Service Management Process Model) that Remedy
purchased from Service Manage Partners in April. The group putting the plan
together would like to know if anyone has any experience using
Hello,,
Has anyone seen this?
When I was trying to get a ticket entered directly into the Incident
Management form, I opened the Incident Creation view. Prior to that I
could see Incidents in my Object List; however now I cant
All I see is
Incident Creation and other variations..
I tried
Hi
This is a loopback scenario - client issues a call to Server; AR
System delegates call to a plug-in; which in turn calls back the Server
again.
You should configure your Server as noted (in the Configuring ...
document)
Plugin-Loopback-RPC-Socket:
The RPC socket number for the
I was kind of wondering that myself
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist
Sent: Friday, September 07, 2007 9:31 AM
Hi Andy
I wasn't offended by the image myself, but did think it inappropriate to post
to a global list, I know the argument about you don't have to open the link,
but the mail did not contain a description of what the image looked like. I
can understand why some listers may find it
Since we on the topic of consistency (kind of) ... one of my peeves has
been the inconsistent version numbers. In some places on the support site
6.3 is listed as 6.03.00, which I think is the official version.
Subsequently, people say six-oh-three, which gets translated to 6.0.3,
which, of
In v7, the form name for Incidents is HPD:Help Desk. Is that visible in
your list?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Friday, September 07, 2007 11:24 AM
To: arslist@ARSLIST.ORG
Subject:
You cannot populate a table via direct SQL (unfortunately). You can,
however, create a remedy view and point it to a database SQL view of
what you need, then point the remedy table to the view you created.
Now, to pass a dynamic variable in the table qualification field, check
out EXTERNAL()
Hi Rick,,
Nope it's not... when I log in as a different user that never opened that
Incident Creation form, the Incidents object is visible...
Incidents is the Alias for HPD:Help Desk.
Very weird...
Thanks
-Original Message-
From: Action Request System discussion list(ARSList)
And, software engineering (including Remedy development/configuration!) shares
another point:
The actual time to create/modify server object(s) may be very trivial compared
to full-analysis-
of-expected-results, so the change does what is required, AND NOTHING MORE
(how many of us spend
I once saw a job advertisement when I was working in Kuwait on one of
Kuwait's leading national newspaper.. Wanted Engineer
Nothing more.. No job description - nothing! I think they did have Salary
negotiable.. Damn it, that position seemed negotiable!!
I was like well they do know what they
Ah yes, view forms. (You can tell I'm new at this.)
Unfortunately, while creating the view, none of my database fields
qualify as an index (tripping up on the 6-15 char window).
I'm trying to work around this in oracle (the table is actually a view
of an external DB so I have no control of that
Hi all,
When trying to change the Product CAT of a Computer system via the Asset
Management console we get an error for product categorization changes
like so...
The Product Categorization Tiers, Product Name and Manufacturer
combination is not valid. Please use the menus provided for these
If it truly a view then you should be able to add a column to the view
that will act as Request ID. Make sure that you increment the column by
1 for each record.
HTH,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
Add the Column ROWNUM to the view
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Friday, September 07, 2007 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR 6.3 How to Populate a Table with a SQL
Do a find on Product Cat and select the Product Catalog Advanced Search
form. Find the Product Cat combo you need and make sure that the CI type
is Computer System or whatever CI type you need. Doublecheck that the
Product Cats 1-3 and the Product Name/Manufacturer match up with what
you're
Checked that and the prod cat table in App Admin and everything is fine
there.
Dan
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Friday, September 07, 2007 3:20 PM
To: arslist@ARSLIST.ORG
Listers,
I implore your help once again!!!
We just setup Mid Tier, so please forgive what may be a silly question.
Once of the things that we found (but can't explain), is that it seems that
the $NULL$ keyword works differently.
For instance, while running a search with the NULL keyword in a
I can't explain this, but have run into things similar to this before.
You can try != instead of != $NULL$ in the mid-tier and see if that
works. It may not, as what you are seeing is a little different than
what I've seen before.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader
What Mid-Tier Patch level did you install?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist
Sent: Friday, September 07, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: 6.3 Mid Tier Search Question
I wasn't aware that it did this, either, but there is a very significant
difference between...
!= ''
And...
IS NOT NULL
In terms of databases.
I would think if the Midtier is doing this, it's a problem.
Norm
-Original Message-
From: Action Request System discussion list(ARSList)
SLM should not interfere with the assignment process.. Did you get any
errors at the time you had installed your assignment engine? That I would
think would have more bearing on a non working assignment process than
installation of SLM..
Joe
-Original Message-
From: Action Request
Drew,
Is this a remote Oracle database? Have you specified the TWO_TASK connect
variable in the configuration if it a remote database?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Drew Shuller
Sent: Friday, September 07,
We're having trouble getting our CMDB/Marimba integration to work. It
seems that we're having problems reading the Marimba data. Hopefully
somone on the ARS list has seen these errors (Oracle/solaris environment):
We're seeing the following database connection errors:
Yes, we did that. It is a remote database. We're thinking that we have
something wrong in the Rule Helper form.
On Fri, 7 Sep 2007, Joe D'Souza
wrote:
Drew,
Is this a remote Oracle database? Have you specified the TWO_TASK connect
variable in the configuration if it a remote database?
This problem I would say started when the SLM was installed. The server
team did the installation of SLM about a week after the installation of
Service Management, so I am not sure when the assignment engine was
installed and if they run into error. I will check with them next week.
Before the
What's the version of your Oracle Client and database you are using for your
AR Server?
What version of the Oracle database are you trying to connect to? Are you
using the correct version of an Oracle client to connect to this database?
Make sure you are setting the correct ORACLE_HOME, SID, and
Hi Listers,
I am having problem to run the ARSDoc 1.29. It crashed and complained an array
reference in ARSDoc.pm.
Can't use an undefined value as an ARRAY reference at ARSDoc.pm line 819.
Please help!
Regards
PC
___
Jim,
Shouldn't your condition be:
'Target Date' $TIMESTAMP$ AND 'Target Date' = $TIMESTAMP$ + 60*60*24
which is equivalent to
'Target Date' $TIMESTAMP$ AND 'Target Date' = $TIMESTAMP$ + 86400
The above condition would bring all results where the 'Target Date' is
greater than the current time,
Unfortunately, neither of these solutions creates a column that is a
suitable key field. From the documentation:
The database table must have a column (field) that enforces non-null and
unique values. This column will act as the Request ID. If the
administrator
chooses a column that is
I think you want:
'Target Date' $TIMESTAMP$ + 86400
or
'Target Date' $SERVERTIMESTAMP$ + 86400
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
James Collins [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
Having issue with DSO. All of a sudden it is crashing. I start it up and
then it crashes with a CORE file. I tried stopping and restarting ARS and
everything starts OK except for DSO. As far as I know nothing has changed on
the server. I generated a TRUSS file but did not see anything -- although
Somebody obviously has too much time on his hands and takes himself too
seriously!;-)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist
Sent: Friday, September 07, 2007 8:01 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humour RE:
I think there was a thread on this in the ARSList earlier this year.
It had to do with the version of ARSPerl that was being used
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of PC Wai
Sent: Friday, September 07, 2007
I need to clarify something, sorry:
I can type in which key field to use manually, and it will accept it,
and my table is able to import SOME fields from the view form, but not
others.
Here are the fields in my view:
Name Null?Type
Joe,
It does look right.thanks to you ad Thad..I just could not think of it.
Jim
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, September 07, 2007 5:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: epoch
Since it is a view of an external DB do the following.
Create a local view of the external DB. Inside the local view add
Rownum as a column in the query from the external database (use
LPAD(rownum,15,'0') to create a 15 character 0 padded columm).
Have your Remedy View form use the local view
Jim,
You are welcome.. If you are going to use that qualification in some
workflow or if you think your users will be running that query often, do not
forget to create an index on the field 'Target Date'. Or it could cause
performance problems on that search in the long run.
Cheers
Joe
Hello, all!
Will the newest FTS (Hummingbird SearchServer 60) work with the ARServer
7.0.1 in a UNIX environment?
Based upon the EPD installer files that BMC has out on their website:
--SearchServer 53 files for UNIX are provided for ARS 7.0.01
--SearchServer 60 files for UNIX are provided for
Re: JOB: Remedy position in Kuwait (UNCLASSIFIED)Vikram,
Not to dispute your claims or anything, but I'm surprised you have customers
in Kuwait.
I used to work in Kuwait not more than 3 years ago with the only Remedy VAR
there is, and according to their agreement with Remedy, they were supposed
Thanks! I have found the thread.
Regards
PC
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Grooms, Frederick W
Sent: Friday, September 07, 2007 14:51
To: arslist@ARSLIST.ORG
Subject: Re: ARSDoc 1.29 problem
**
I
I was wondering how I would take a field with (zero character length) and
through workflow find a specific text (i.e. 123 Jones Avenue) and set it to
a temporary field. The text I am looking for will not necessarily be in the
same place all the time and may not be the same length all the time.
On the basis of what will you identify the text then.. If you have a way to
identify the text yes there are ways with the available functions in Remedy
to do what you want.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of
I don't think 7.1.00 FTS will work with AR System 7.0.01 server since
the libraries have been updated in SS 6.0. It certainly wouldn't be
supported and would be considered unconfirmed even if it did work.
BMC didn't do any forward compatibility testing with FTS (i.e. 7.0.01
Server with 7.1.00
David,
David, thanks so much for your reply ...
Do you know if FTS 7.0.1 (SS 5.3) was specifically tested by BMC in an
environment like ours which is:
---UNIX (HP-UX B.11.11) with
---Oracle (10.2.0.3.0 64 bit)
---NOT using Unicode
Sure appreciate your help.
Thx,
Betsy McCullough
Allergan,
FTS 7.0.01 is supported on HP-UX 11.11 - in fact, it's the only version
of HP-UX supported on FTS. So you're in a supported configuration. I
don't know if your specific configuration was tested.
One note, though - the compatibility matrix does state that you need
Patch PHSS-26560; so make
There will be the words Street Address: first and then the address to
follow - Street Address will always be the same, but what comes after it
will be different. Can I some how grab that and place it in a temporary
field?
THANKS!
T.
From: Action
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