When you say you copied all the data, how did you copy the data from 7.6 to
9? Did you copy the tables in the DB, or use some kind of export/import
process?
The answer to your question, is yes you have to update the server reference
in the data you copied.
On Wed, Dec 9, 2015 at 1:33 PM,
nd only SN matches, ID moves to the next rule...
Janie
On Thu, Dec 3, 2015 at 5:06 AM, Danny Kellett <
dkell...@javasystemsolutions.com> wrote:
> Hi Abhi
>
> The best thing to do is create one record to play with and enable the
> recon + API + sql log and see why the id
In Atrium Core Console, upper right hand corner there is an About button,
that will tell you the Atrium Core version.
Janie
On Thu, Oct 22, 2015 at 2:20 PM, Carl Wilson <carlbwil...@gmail.com> wrote:
> **
>
> Hi,
>
> The SHARE:Application_Properties form will
You could use the Document class for the Scripts. Use a Product Category
Tier 1,2,3 to differentiate different kinds of documentation.
Janie
On Fri, Jun 19, 2015 at 9:38 AM, Hennigan, Sandra, CTR, DSS
sandra.hennigan@dss.mil wrote:
All,
My customer manages multiple programs which
this kind of data? I personally think there are
other ways for BMC to process cardinal relationships, but they are
unwilling to look at it without an IDEA and enough interest - so... any
interest or feedback?
Thanks,
Janie
From UDM:Config in conjunction with UDM:Execution
Push a Create Execution Instance operation to UDM:Execution, that creates
the UDM:Execution Instance record. Picks up the server name from UDM:Config
On Wed, Jun 24, 2015 at 12:56 PM, babajan baig moghul.b...@gmail.com
wrote:
**
Hello
This function is not configurable. Disabling Workflow is the only way that
I know of to stop the Inventory Location prompts and Inventory Transaction
counting.
Janie
On Fri, May 1, 2015 at 10:48 AM, Rick Phillips r...@netfirst.com wrote:
**
Hi,
My customer is not (presently) concerned
knowledge. And, if the customer is really bent on using Remedy instead of
FMS configuration, perhaps a staging area for processing Faults and Alarms
(like what an FMS would do) is worth the design and build to keep 90% of
the non-Incident Alarms out of Incident Management.
Janie
On Tue, Jan 20, 2015
The form AST:Attributes works in conjunction with AST and CMDB. Field ID 7
looks like the status field but you'll probably find your Status field on
the AST:Attributes form in 8.1
On Wed, Jan 21, 2015 at 12:02 PM, Ray Gellenbeck
ray.gellenb...@redmangollc.com wrote:
A client wants to add more
that the Status belongs to the
Lifecycle of the thing - they might think it's the status of support or the
status of the master part, etc.
IMO, most of the time this question is just an education gap between
process and the tool.
Janie
On Wed, Jan 21, 2015 at 12:15 PM, Ray Gellenbeck
ray.gellenb
In that case, no - there isn't a configuration form for editing CMDB Status
values that I have ever seen.
On Wed, Jan 21, 2015 at 12:18 PM, Ray Gellenbeck
ray.gellenb...@redmangollc.com wrote:
Yes, but that form is not related to editing the Status values, that's
just another one of the
with solving the customer's problem.
HTH,
Janie
On Tue, Jan 20, 2015 at 3:25 AM, Saraswat, Praveen psaras...@columnit.com
wrote:
**
Hi All,
I have below requirement from one of the Customer. Wanted to check if
anyone has done this before for such volume.
Requirement – Customer wants
in the AI Console? And if so, does the
Records Updated value ever show more than 0 for you?
On Wed, Nov 5, 2014 at 11:32 PM, Jean-Louis Halleux supp...@arsmarts.com
wrote:
Hello Janie,
The AROutput plugin behaves exactly as the old Remedy Import Tool. It does
a Merge action, which either creates
everything as 'Record
Created' even when the Step is set to update matching IDs and is actually
doing so.
Wondering if others are seeing the same or have been able to configure
something that allows for the differentiation in Run Details.
ARS/Atrium Core/AI 8.1
Thanks,
Janie
Also note that the Software class is an abstract class so that comes with
special considerations too.
The Atrium Core CDM Help html is helpful for finding out the structural
differences of classes in the CMDB.
It is also important to understand what you're trying to do with the
information though
usability tests that we put into place, all of which passed when we tested
them.
hth,
Janie
On Mon, Aug 4, 2014 at 10:29 AM, Joe D'Souza jdso...@shyle.net wrote:
**
Has anyone gone through the exercise of renaming Sites for whatever
reasons? I would like a comprehensive list of forms (both
CIs.
Janie
On Wed, Jul 23, 2014 at 1:16 PM, Rick Westbrock rwestbr...@24hourfit.com
wrote:
**
Hi all, we are using a custom application to interface with our CMDB (ARS
7.1.0, ITSM 7.0.3) including management of bulk inventory items. Since the
AST:BulkInventory form does not expose
on
that form after you restart ARS? Also, I wonder if you are running into
indexing problems with all of the push fields that occur during this
processing event and just the sheer volume of records that end up in the
notification forms.
Janie
On Mon, Feb 24, 2014 at 8:03 AM, Greg Donalson cdonal
to automatically create
relationships for searches in the Atrium Core (this auto creates CIs and
relationships in the DSM dataset), then I definitely run into this problem.
Maybe do a search on Base Element with the Recon ID and see how many
matches you have.
Janie
On Thu, Feb 20, 2014 at 10
happened to be with setting a variable to
begin with instead of a Comment. I could run the iReport in the tool but
not on the JasperSoft web client.
You can read more about it here.
http://community.jaspersoft.com/wiki/jaspersoft-security-changes-and-configuration
Janie
On Thu, Feb 20, 2014
to import because of the attachment
concept.
Janie
On Tue, Feb 18, 2014 at 11:18 AM, Nathan Aker nathan_a...@mcafee.comwrote:
**
Honestly, we have faced abysmal adoption of RKM for this and a long list
of other UI/Usability issues with the tool that have prevented us from
driving adequate adoption
audit these numbers though.
There are people profiles that get loaded during the installation, they use
the application licenses (floating I think). If you don't have App and App
User licenses applied, the installer errors out.
HTH
Janie
On Tue, Feb 18, 2014 at 2:00 PM, Jason Miller jason.mil
in the
License form.
Thanks,
Janie
On Tue, Feb 18, 2014 at 2:55 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
You are not even allowed to use the 3 Fixed licenses. These show in the
system
for historic reasons, and everyone that is not on the old legacy licensing
mode will not be allowed to make use
John,
I believe there is an AR User Search Preference form. I don't remember the
exact name, but it's something along those lines. Perhaps check that form
to see if the user has any records for the login id that has a problem.
Janie
On Fri, Feb 14, 2014 at 6:37 AM, Reiser, John J john.j.rei
the
PDF though.
I wrote the content when Remedy was at version 703 but I don't think any of
the concepts have really changed although all of them could be expounded
upon as users become more advanced.
HTH,
Janie
Understanding the relationship between Asset Management and the CMDB
Remedy v 703
seen is with the SQL settings -
such as whether or not Transaction logging is turned on, hot backups, etc.
Another thing to ask for might be a 15 minute SQL trace - if there's some
workflow/job that's out of control, that would help to illuminate that for
resolution on the ARS side.
HTH
Janie
BMC or otherwise) was to minimize interruption by creating
Incidents based on down CIs - ?? what now??
So, I'm really just trying to find a 'rule' so to speak so that a user can
test that rule to identify any given attribute.
Does anyone have any ideas on that?
Thanks,
Janie
*
· In the Atrium Class Manager, bring up the attribute for Status
Reason. Change the characteristics by adding the values for the Status
Reason Menu Item and Selection Code fields (;Lost ;4011)
· Save the Status Reason changes.
HTH,
Janie
On Wed, Nov 20, 2013 at 7:50 AM, Sanner, Lorraine lsan
.
Is the installation completing though? This KB is older, KA289521, but I
wonder if your DB objects need to have dbo ownership applied...
Janie
On Fri, Nov 1, 2013 at 6:23 AM, Reiser, John J john.j.rei...@lmco.comwrote:
**
Shawn,
We are required to use what we call a resource account
For the AIE import to your secondary dataset.
There are options on the Data Exchange (not the mapping) Main tab, labeled
as Data in Target - options are Create a record and Update existing
records. More info is described on Page 141 in the BMC Atrium Integration
Engine 7604 User's Guide.
Janie
On Thu, Oct 31, 2013 at 2:56 PM, Reiser, John J john.j.rei...@lmco.comwrote:
**
Hello Listers,
ARS 8.1.00
MS SQL Server 2008 R2 (remote)
OS Windows Enterprise 2003
I am having the worst time trying to get a bare bones Remedy ARSystem
server installed.
I have admin rights
. Have you checked logging in from another computer?
Sorry if you've tried all this - just trying to throw out additional ideas
for you.
Janie
On Thu, Oct 31, 2013 at 5:09 PM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS lisa.kemes@dla.mil wrote:
Would that be in the Roles form? I did
relationships across CMDB
and ITSM association.
Janie
On Tue, Jul 30, 2013 at 8:54 AM, Rick Cook remedyr...@gmail.com wrote:
**
All records were created in, and still reside only in, the BMC.Asset
Dataset.
The Reconciliation ID is not NULL, but is actually the same (non-Null)
value for all
also.
HTH,
Janie
On Fri, Jul 26, 2013 at 9:32 AM, Rick Cook remedyr...@gmail.com wrote:
I have about a dozen new CIs in the Hardware Package class (two HW
packages, each with multiple versions), and I want to associate Companies
to them as individual associations. The only real differences
the dataset prior to deleting the AST:AssetPeople record.
The filter qualification should have this run if statement added:
'DatasetId' = BMC.ASSET
HTH,
Janie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E
the particular keys on the contract to
particular Categories.
From what I've seen with the tool, I don't think you have misunderstood
anything -
Janie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Wednesday
In Developer Studio, 7.5 +, it also appears that the Underscore character
'_' is a non-searchable character in the Search functionality. So it may
be a good idea to not use that in the naming convention.
My 2 cents
Janie
From: Action Request System discussion list(ARSList)
[mailto:arsl
What version is your CMDB on ? I believe this needs to be on Patch 2 as
well.
HTH,
Janie
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Friday, August 14, 2009 6:24 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 P2/ITSM Install
Hi Dwayne,
Are you able to save the Parent form AssetBase and ComputerSystem without an
error, if you don't add a field -- just reposition a field?
Janie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
will have to do some manual DB
things.
Janie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
Sent: Monday, April 20, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error adding field to join form
Hi Jane
sound like they are
shy of about 7 others that are normally defined.
Are you able to save either parent form without adding a new field with no
error?
Let me know what version of the CMDB you're dealing with.
Thanks,
Janie
-Original Message-
From: Action Request System discussion
in both tables and when you
are, send a tmp status to notify, let the modify filter send the
notification.
HTH,
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Saturday, January 10, 2009 5:19 AM
To: arslist
The Incident needs to be be in the status of 'In Progress' before the task
can be initiated. Any pre-sequenced tasks also need to be Closed.
HTH,
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of manoj jain
Sent: Thursday
memory limit, AIE will
crash and the process will no longer be running... At all. If AIE is
running and the exchange is pulling data, I've found that the source data is
usually the culprit when there is a problem -- especially when the majority
of items are coming through correctly.
HTH,
Janie
...
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Wednesday, October 22, 2008 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: $application$ null
**
:-) Believe me the more you read on this, the more confusing
The Survey URL is a data element for the Survey record in the form
SYS:Attchments. You will need to modify the URL with the correct mid-tier
and app server name so it works in your environment.
HTH,
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
The Survey URL gets sent with the Survey ID so it will be in modify mode for
that particular survey when the user opens the link. All they need to do is
fill in the Response values and/or comments and Save.
Thanks,
Janie
_
From: Action Request System discussion list(ARSList
no qualfication.
HTH
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Saturday, October 11, 2008 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation
**
Hello All,
I am totally perplexed - I have tried every
report folder had history, but perhaps
that is applicable only to the reports themselves.
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, September 26, 2008 10:22 AM
To: arslist@ARSLIST.ORG
have ((this'a' and this 'b') or (this y and
thisz)).
At any rate, I had the people who supplied the file indicate in the file
what type of system it was so the query could do an = search instead of
using the like qualifier.
Thanks for the input.
Janie
_
From: Action Request System
William,
We had a 703 p7 install here and our qualification did not include the
Status qualifier. Maybe it's a 700 through 702 where it does exist and was
changed on 703?
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William
I did try that as well. It doesn't pick anything up.
If I do Computername = ESxxx that works. It just seems that the LIKE
qualifier will not find any rows.
Any more ideas?
Thanks,
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
the External Data Store Fields.
Thanks,
Janie mailto:[EMAIL PROTECTED]
http://www.columnit.com/
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,
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver
Sent: Wednesday, August 20, 2008 4:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: SMS2CMDB with CMDB 2.1
I've not used the integration lately but yes that combination
Maybe it's too early for me yet, but I thought the latest version of ITSM
(Asset) was 703 Patch 8. isn't 7.1 the ARS version?
Thanks,
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Charters
Sent: Wednesday, August 20
That's a good point Joe - I think there is a TNS listener that needs to be
running in the Oracle DB. SQLPlus would tell you if it is/isn't running
since it connects via tnsnames.ora
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
to be accessible to the
command. Sometimes adding the -o parameter before the -d parameter helps to
indicate if this is the problem.
- The mappings have to be correct or you will get this error.
- I always make the -m parameter the last item on the command line as it is
extremely picky
HTH,
Janie
, tips, warnings are appreciated.
Thanks,
Janie
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disregarded but I have no way
proving that.
Janie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, August 14, 2008 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARGetMultipleCurrencySetRatios X a zillion
, then a Set Fields action gets the $LASTID$.
Have you been able to identify if this happening only when creating
Incidents or is it occurring at a different time?
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Medsker
Sent
Is your Product Categorization attached to the Global Company? If not, is
the Company the Categorization attached to the same as the Company for the
CI?
Janie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Sent
Go to:
user tool app admin console custom config tab Requester Console
Requester Console Options Rules
Search to see if you have an entry already created.
Make sure Status is enabled.
Make sure 'Enable Survey' is set to Yes.
Janie
-Original Message-
From: Action Request System
Also take a look at the fields that are being updated on SRM:Survey and
SRM:Survey_ResponseHolder. I don't believe that those fields have
'Submitter' change permissions on them which would in turn prevent a user
from updating them even if the Submitter was set to the correct login name.
Janie
approach..
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, July 23, 2008 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Full Outer Joins?
Does AR System support Full Outer Joins on a Join Table?
I need
cost entries for the
target cost centers; however, this is not happening.
Perhaps, I am not understanding the intended use of this functionality???
Can someone explain where you would see the split costs or if you can?
AM 703 P7
thanks!!
Janie
I thought the Server Name that was inserted in URLs for Notifications was
inserted from the Server value on the Connection tab of whatever Registry
Name entry in the CAI Application Registry form. Maybe that's only the
Survey link..
Janie
_
From: Action Request System discussion
and
restarting it.
HTH,
Janie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Tuesday, July 15, 2008 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports don't display
Troy,
Thank you for your reply
will always interface
with the Service Request--which creates the Survey when it is Completed.
Someone should correct me if I'm wrong, but I believe that is the
appropriate method to do what you want.
HTH,
Janie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
Make sure that in the installer screen you enter the Server Name as
Server\Instance
If you have an sql dba check to see if they can get into the database with
your username/password credentials for ARAdmin
JR
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
There are some issues with it. The primary glaring one is the Supplier
field that opens the BMC.Core Database form in the background when hitting
enter on the Purchase Line Item Supplier field. You have to add the
AST:PurchaseLineItem form to an Active Link Guide.
Is there anything else in
have to start submitting all purchase requisitions themselves on
behalf of people.
Regards
Jiri
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Janie
Sent: 09 July 2008 14:12
To: arslist@ARSLIST.ORG
Subject: Re: Purchasing
is about the only thing that works -
then service restart.
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, July 09, 2008 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Baffling Email Problem
Hey Axton,
I've done everything you mentioned and I still get the dual Server links.
I do not have dual links with the Server and the Fully qualified domain name
Server entry -- just the Alias.
Any additional ideas?
Thanks,
Janie
-Original Message-
From: Action Request System
private queues for mid-tier.
This is Windows 2003 server, IIS 6, Servlet is using the OOB midtier
installed tomcat.
Thanks,
Janie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, July 09, 2008 7:25 PM
What I understand from the List here is that this is a bug.
The problem resides in none of the SRM:Survey fields having Submitter
(change) permissions on them. I imagine you could modify the permissions on
the fields on the form to include 'Submitter' (change) permissions and this
would
Hi,
Can someone shed some light on this for me?
I have a Production Server (Server A), with a DNS alias (Server A alias).
The server also has a Fully Qualified Domain Name (obviously).
The users log into the system using the DNS Alias. I have added the main
server name, the alias
Hi,
I was hoping someone may have some insight into the Service Request module.
When a service request has an error on it, you can go into the Requester
module and View Requests with Errors.
With a Request that has errors, you can click on the Change/Incident Data
tab and click 'Reset
] On Behalf Of Janie
Sent: Thursday, July 03, 2008 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Service Request App Event Status
**
Hi,
I was hoping someone may have some insight into the Service Request module.
When a service request has an error on it, you can go into the Requester
module
.
User tool (and Server) 7.1.0 Patch 2 (Also seems to occur in other 7
versions)
Thanks,
Janie
http://www.columnit.com
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open to utilities that might be available that identify this - I
just can't think of what they might be off hand.
ARS7.x server
Oracle DB.
Thanks in advance for any suggestions,
Janie
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type=file methodology but I
really don't know what to do to transfer the file.
ARS7
Thanks- I really appreciate any help.
Janie
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Does anyone have this document ?
ITSM 5.5 Installation and Configuration Guide
If so, would you be willing to send me a copy?
Thanks,
Janie
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comfortable with all the changes of CMDB2 vs 1 - it
addresses the deployed application permissions, groups, roles, forms and
class changes, etc.
Janie
From: Bob Rowe [mailto:[EMAIL PROTECTED]
Sent: Friday, August 31, 2007 5:59 AM
Subject: Re: Can CMDB 2.0 work ITSM 6.0
could be, or places to look to troubleshoot/resolve.
Thanks in advance.
Janie
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Don't know if you've resolved this issue, but I believe I've seen users
experience this issue when they are using Java (Sun) in IE. In
IE--Tools/Internet Options/Advanced -- scroll through the list -- if you see
Sun Java, uncheck it, restart the browser and see if the error goes away.
Janie
' = this tab..
Just an idea-don't know if it would work.
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Thursday, May 10, 2007 7:04 AM
To: arslist@ARSLIST.ORG
Subject: Question: Table Refresh
I was wondering
Do you have a very long Field Label? I think the drop down expands to the
size of the longest label.
Janie Sprenger
Senior Remedy Engineer
Crystal Report Specialist
ITIL Foundations Certified
Column Technologies, Inc.
Office: (360) 835-3923
Cell: (360) 624-6561
www.columnit.com
Sorry, I meant the Find Field box expands to the longest Label/DB Field Name
combination
Janie Sprenger
Senior Remedy Engineer
Crystal Report Specialist
ITIL Foundations Certified
Column Technologies, Inc.
Office: (360) 835-3923
Cell: (360) 624-6561
www.columnit.com
that or having
something to do with transparent vs opaque boxes on the tabs that would stop
the bleeding.
Janie Sprenger
Senior Remedy Engineer
Crystal Report Specialist
ITIL Foundations Certified
Column Technologies, Inc.
Office: (360) 835-3923
Cell: (360) 624-6561
if something is
wacky with exchange.
The other thing I would make sure of is that there is only one aremail.exe
daemon running on the ARserver. I would imagine that if 2 processes are
running it could fire off 2 emails.
Anyhow, these are just some ideas.
Janie Sprenger
Senior Remedy Engineer
You could have a button that runs a process PERFORM-ACTION-OPEN-ATTACHMENT
field_ID
It wouldn't print them all, but it would open them all at one time if you
added a process for each attachment field id. Not sure if this is the best
way to do what you want, but it's one idea.
Janie Sprenger
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