Wow, I should get me some of this!
(Just kidding. I did NOT go to the link.)
:^)
Mike Luttmann
Fort Carson NEC
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Troy Sasso
Sent: Tuesday, November 02, 2010 1:05 AM
To:
The fields you are looking for exist on the form SHR:SchemaNames, but in
a specific view called CMDB2ASSET. Temporarily change your Default Form
View (under Tools - Options - Advanced) to CMDB2ASSET, then open
SHR:SchemaNames (alias, Schema Names). Since I do this often, I added
a button to the
Of Luttmann, Michael W CTR USA
NETCOM/9TH SC A 7TH SC
Sent: Wednesday, October 13, 2010 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Server 2008 Setup
Joe,
No, this is not a Mid-Tier issue. Mid-Tier works fine.
This is specifically for what used to be our InfoView website (which
my customer
I haven't been able to attend RUG since 2005 in Orlando. (I still have
the backpack! Great for when I ride my motorcycle.) Really looking
forward to joining you all again. I'm reviewing the break-out session
schedule to see how many I can scramble through. I hope there is plenty
of coffee.
after re-installing the Mid-Tier application..
If you do not mean the Mid-Tier configuration pages, what pages are
you talking about?
Joe
--
From: Luttmann, Michael W CTR USA NETCOM/9TH SC A 7TH SC
michael.luttm...@us.army.mil
Sent: Tuesday, October
For compatibility-matrix reasons, we decided to do an upgrade from
Crystal Server XI to Crystal Server 2008 (which sounds odd). Anyway,
after install, none of the configuration pages work (404 errors). We
figure it could be permissions-related, considering the Dept of
Defense environment. But
If you are on ARS 7.5+, you can also use a Service action to call the
filter. Or use the keyword $SERVERTIMESTAMP$ instead.
Mike Luttmann
Fort Carson NEC
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent:
I have found that most reporting/crystal errors on Mid-Tier are due to
configuration errors. There are several areas you need to check:
- Mid-Tier Admin webpage, Report Settings: These values must be set correctly
for your environment. (** Flush the cache between changes. **)
- AR Server
Classification: UNCLASSIFIED
Caveats: FOUO
Not knowing much about the data you are using, try writing a Suppress
formula for rows that have no data. There is also a report option for
suppressing records that have no data. Then they won't be exported.
It might also be your group
Classification: UNCLASSIFIED
Caveats: FOUO
I have SQL routines for this. Here is an example:
DECLARE @string varchar(30)
SET @string = '%HardcodedText%'
SELECT name Active Link, queryShort
FROM actlink
WHERE queryShort like @string
SELECT name Filter, queryShort
FROM filter
WHERE queryShort
Classification: UNCLASSIFIED
Caveats: FOUO
I have an unusual problem with Dev Studio, wonder if anyone else
experienced the same. (Win Server 2003, ARS 7.5)
I'm connected to two servers (production and test), and Dev Studio work
normally on one server, but on the other, the Applications list
, 2010 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Objects missing (UNCLASSIFIED)
** I have seen this on the very early version of ARS 7.5. Restarting
Remedy Services should fix it.
Thanks
Mahesh
On Tue, May 18, 2010 at 8:59 AM, Luttmann, Michael W CTR USA
michael.luttm
objects on both servers, so I know it is
some environment problem with me.
Mike L.
-Original Message-
From: Daniel Bloom [mailto:danielbl...@rogers.com]
Sent: Tuesday, May 18, 2010 12:43 PM
To: Luttmann, Michael W CTR USA
Subject: RE: Dev Studio Objects missing (UNCLASSIFIED)
Have you
Classification: UNCLASSIFIED
Caveats: FOUO
Yes, it's annoying to me, as well. (Sorry, I don't have an answer for
it.)
Michael W. Luttmann
Lead Remedy Developer
Fort Carson NEC
If you don't like change, you're going to dislike irrelevance even
more. --Gen Shinseki
-Original Message-
Classification: UNCLASSIFIED
Caveats: FOUO
Ouch! I'll save that one for Cinco de Mayo!
Mike L.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Friday, April 30, 2010 4:01 AM
To:
Rudra
System Administrator
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
Sent: Monday, March 29, 2010 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED
Classification: UNCLASSIFIED
Caveats: FOUO
Is that a lowercase L or a lowercase I?
Michael W. Luttmann
Lead Remedy Developer
Fort Carson NEC
If you don't like change, you're going to dislike irrelevance even more.
Gen Shinseki
-Original Message-
From: Action Request System
with:
Tier 1- Hardware
Tier 2- Network
Tier 3- Router
Then the Product name is the type of router (Cisco) - Made sense for us.
We separated Switches and Hubs in the tier 3 level as well.
JK
Luttmann, Michael W CTR USA michael.luttm...@us.army.mil
Sent by: Action Request
We preferred to keep our switches/routers separate from all our other
computer systems, so I made a custom class (with Computer System as
the super class), called Network Device.
It was a good exercise is custom class creation!
Michael W. Luttmann
Lead Remedy Developer
Fort Carson NEC
If you
I have modified this form for a custom class without any problems. (With the
OOTB process for custom classes, you end up with ugly names.) So I fixed the
Proper Name (for the Asset Management menu).
** ADVISORY: IF you want to change the Lookup Keyword (which should look like
BMC_CLASSNAME,
I just went through this with BMC. I made a custom class (based on
Computer System) and after the cmdb2asset process, ended up with a
custom form, but 5 of the supporting tables were corrupt.
The tech claimed that the problem may have been caused by having the
Admin Tool open when running
I had a similar problem. We could not create Assets after upgrading to
ITSM 7.1 in Submitter-Locked mode, and it turns out that a single filter
needs to be modified/replaced.
That was some time ago, so I don't recall exactly which one, but BMC
tech support is aware of it and can send you the
Classification: UNCLASSIFIED
Caveats: NONE
Does this work the same for menus? I have a pop-up menu with large
values, and instead of scroll bars, it fills up the entire browser (and
does NOT justify left, i.e., the values are unreadable.)
Michael W. Luttmann
Lead Remedy Developer
Fort Carson
Classification: UNCLASSIFIED
Caveats: NONE
Passing this on for your information. Contact me for full work
statement, if interested.
Summary:
Senior Remedy Developer, Fort Sam Houston, TX
- Responsible for all the technical systems supporting and implementing
the CMDB and Remedy ticketing
it. Of couse, I'm
not sure why the behavior would differ in the WUT, but if you haven't
tried this it's worth a test run.
:)
Candace
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
Sent: Monday, April 20
you cleared the mid-tier cache ?
Mahesh
On Fri, Apr 17, 2009 at 5:36 PM, Luttmann, Michael W CTR USA
michael.luttm...@us.army.mil wrote:
Classification: UNCLASSIFIED
Caveats: NONE
Classification: UNCLASSIFIED
Caveats: NONE
Hi Gang.
I have an application that I'm building for use on Mid-Tier, and for
some reason that I cannot determine, a simple active link (which returns
user info from CTM:People on Enter) works perfectly when I test it in
the WUT, but refuses to work
Classification: UNCLASSIFIED
Caveats: NONE
Gidd - is there any place to see a preview of features without having to
download all the Adobe stuff? I'm not even sure I can put Adobe Air
on a military network.
Michael W. Luttmann
Lead Remedy Developer
Fort Carson DOIM
-Original
Classification: UNCLASSIFIED
Caveats: NONE
John,
If I understand your requirement correctly, you may need to look at the
form SYS:Attachments, then find the record marked Survey. You can
modify the URL field to redirect from the default survey link to any
other URL (we have an Army survey we
Classification: UNCLASSIFIED
Caveats: NONE
I have to make one assumption with regard to your question, and that is
that your new and old systems are on different servers and use
separate DBs.
Our methodology for historical data access (versus migration):
- Only select tickets were migrated;
Classification: UNCLASSIFIED
Caveats: NONE
Hi everyone. I received the unsolicited recruitment announcement below,
but don't have any plans to leave my current position. Just thought I'd
pass it on to the list. Please contact the author directly for any
further information.
Mike Luttmann
depending on project requirements. Travel
reimbursable using standard JTR per diem rates for locale.
-Original Message-
From: Gregor, Joanne [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 02, 2008 4:29 PM
To: Luttmann, Michael W CTR USA
Subject: Remedy Developer
Mike,
Here
Classification: UNCLASSIFIED
Caveats: NONE
Gang,
The company rep for Aleut Communications asked me to send this to the list.
I don't have all the details, but if you have any interest, we'll have them
shortly. I understand you want salary range, etc., but I don't have it
right now.
Still,
Classification: UNCLASSIFIED
Caveats: NONE
We have modified several reports for our use (particularly, making the
Notes area grow). The issue I believe you're having is with the ODBC
connection credentials assumed by the canned reports. The OOTB (canned)
reports will work with the credentials
Classification: UNCLASSIFIED
Caveats: NONE
ITSM 7.0.2 (Patch 6) on Windows: With respect to Approvals, I have
looked at documentation until my eyeballs hurt, and I can't find the
answer to these two questions.
1. I want certain change approvals to run ONLY with certain CTI (Tier
1/2/3) values
Classification: UNCLASSIFIED
Caveats: NONE
Folks - I have a short-notice requirement to come up with prices for
competing products, like HEAT or Track-It. It's one of those military
contracting requirements, albeit a stupid one because even if the other
products are cheaper, we're not going to
AM
To: Luttmann, Michael W CTR USA
Cc: HARTWICK, SCOTT G CTR DISA JSSC; [EMAIL PROTECTED]
Subject: RE: ITSM 7 in the Military Environment (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: NONE
Michael,
Yes, 7x supports Submitter Mode Locked. We are running 7.0x and setting
up 7.1 right now
Classification: UNCLASSIFIED
Caveats: NONE
Hooah, Military Listers!
I'm setting up ARS 7.0.1/ITSM 7 for Fort Carson, hopefully to have a
functional system by mid-December. We are currently on ARS/ITSM 6.3
(MS-SQL 2000, Win 2003). I'm NOT planning on migrating much data at all
(maybe a CTI
Classification: UNCLASSIFIED
Caveats: NONE
Listers - I humbly beseech the intelligent masses out there for some
quick talking points. Tomorrow, I am briefing my chain-of-command
(paycheck signers) on our Remedy 6.3 system and current issues. One
topic will be the pros and cons of upgrading
/administrator.
Obviously, some of those might be more useful than others. ;-) I wish
you well.
Rick
On 10/9/07, Luttmann, Michael W CTR USA [EMAIL PROTECTED]
wrote:
Classification: UNCLASSIFIED
Caveats: NONE
Listers - I humbly beseech the intelligent masses out
Classification: UNCLASSIFIED
Caveats: NONE
REMEDY ADMINISTRATOR (Full Time)
JOB DESCRIPTION:
Administer application data daily; process queries and reports as
requested by users; check the Remedy error logs on the server to ensure
all of the transactions are processed correctly. Ensure the
Classification: UNCLASSIFIED
Caveats: NONE
Typically, this is done with an Open Window (Report) active link, and
you can pass the search criteria to the Qualification line for the
report.
Note: Often when I try this method, the report generation will produce
an error, Error occurred while
Classification: UNCLASSIFIED
Caveats: NONE
Just wondering... Since I'm investigating such an upgrade - oops,
migration - for my employer, is it possible and/or recommended to
upgrade the ARS portion to 7.x and defer the ITSM migration to another
time? I want to take advantage of advanced Admin
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Luttmann, Michael W CTR USA
Sent: Tuesday, July 31, 2007 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice? (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: NONE
Just
. Your
mileage may vary.)
Mike L.
I myself am made entirely of flaws, stitched together with good
intentions.
-- Augusten Burroughs
-Original Message-
From: Williams, Edward L USA Mr USA 3A-USARCENT
[mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 24, 2007 4:34 AM
To: Luttmann, Michael W
Classification: UNCLASSIFIED
Caveats: NONE
I know this isn't the answer you're looking for, but I'd say learning
ANY programming language is useful. It's not the syntax that matters,
but learning the process of designing a program from start to finish and
making it work. So choose a language
Classification: UNCLASSIFIED
Caveats: NONE
Interesting thread, since it was just a job posting.
I was there in '91 (active duty) and no, it's not an easy environment to
live/work in. Still, if my circumstances were different, I'd probably
consider applying myself. Yes, it's potentially
Classification: UNCLASSIFIED
Caveats: NONE
After some lengthy troubleshooting, I got an existing installation of EIE to
work on our system. While that's good, I still don't know what the following
values should look like (documentation and BMC knowledgebase, as well as
ARSList archives, are
48 matches
Mail list logo
