Re: ARS 8.0. RedHat 5 => 6 migration

2015-08-19 Thread Shafqat Ayaz
HiI had major problems with Java 8. After talking to BMC Support I had to go back to v6. I don't know if this has been fixed in the meantime.  Shafqat Ayaz From: frex popo To: arslist@ARSLIST.ORG Sent: Wednesday, August 19, 2015 11:11 AM Subject: Re: ARS 8.0. RedHat 5

Is this correct?

2015-06-26 Thread Shafqat Ayaz
cannot find a solution at the moment, but if anyone can help it would be greatly appreciated. ARS 8.1ITSM 8.1 not patched.OracleWindows. Many thanks.    Shafqat Ayaz #yiv2641865846 #yiv2641865846 -- _filtered #yiv2641865846 {panose-1:2 4 5 3 5 4 6 3 2 4;} _filtered

Re: Data Management Job Another Problem

2015-06-17 Thread Shafqat Ayaz
Thanks Ross and Jesus.  Shafqat Ayaz From: "Mitcham, Ross" To: arslist@ARSLIST.ORG Sent: Tuesday, June 16, 2015 9:33 PM Subject: Re: Data Management Job Another Problem **#yiv5712843592 #yiv5712843592 -- _filtered #yiv5712843592 {font-family:Helvetica;panose-1:2 11

Re: Data Management Job Another Problem

2015-06-16 Thread Shafqat Ayaz
 Hi All Another issue coming up. While loading People data using BMC templates the telephone number is being imported as a decimal value, for example a phone number of 01913558976 is showing up as 01913558976.0 Any help would be appreciated. Shafqat Ayaz #yiv9616840206 #yiv9616840206

Data Management Job Console

2015-06-16 Thread Shafqat Ayaz
any other details please let me know. This is a Training Server running on Windows with SQL database version 8.1 of ARS and ITSM with no patches. Many thanks  Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist

OT: Funny

2015-06-09 Thread Shafqat Ayaz
n the ...desperate download indeed!!  - - Shafqat Ayaz From: "Grooms, Frederick W" To: arslist@ARSLIST.ORG Sent: Monday, June 8, 2015 5:24 PM Subject: Re: Set field SQL statement correction You should be able to search the forms "AR System M

Re: Time to Install ITSM 8.1.2

2015-03-12 Thread Shafqat Ayaz
HiI have installed 8.1 Server with ITSM 8.1 on a test machine. Apart from problems with the version of Java/Tomcat, the actual installation took around 4/5 hours.  Shafqat Ayaz From: Terri Lockwood To: arslist@ARSLIST.ORG Sent: Monday, March 9, 2015 9:20 PM Subject: Re: Time to

Problems with Mid_Tier config tool

2015-02-24 Thread Shafqat Ayaz
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source) note The full stack trace of the root cause is available in the Apache Tomcat/

Re: OT: Setting up a demo environment on LINUX..

2015-02-13 Thread Shafqat Ayaz
Hi JoeI installed AR Server on a Windows 7 machine with no problems. I have not installed the whole ITSM suite yet, that is this weekend's project. I will update you on how it goes. I don't think there should be any problems.  Shafqat Ayaz From: Joe D'Souza To: arsl

Re: Problem with ITSM Consoles

2015-02-13 Thread Shafqat Ayaz
HiMohammad: Application preferences for user are fine, just checked them. Tauf: User is a member of support group and is available. Chris: checked the permissions on the user form they match the people form. Thanks  Shafqat Ayaz From: Mohammad Nayeem Shaik To: arslist@ARSLIST.ORG

Problem with ITSM Consoles

2015-02-12 Thread Shafqat Ayaz
suspicion it might be related to a plug-in but don't know which one.Any help will be gratefully accepted.This is a test system and does not have a full server license. SQL serverARS 8.1ITSM 8.1  Shafqat

Re: Java Error when running a batch file import

2014-05-26 Thread Shafqat Ayaz
Hey Keith could you please send me the contents of the batch file and how are you running it? Might be able to help.   Shafqat Ayaz > > From: "Sinclair, Keith" >To: arslist@ARSLIST.ORG >Sent: Tuesday, May 20, 2014 4:23 PM >Subject:

Re: Emails in diffrent languages

2014-02-17 Thread Shafqat Ayaz
Marika No reason why it should not work. As long as you specify the correct tag and or set the locale you should be able to send an email out with whatever template you want. Although you might have to check that the special characters get displayed properly. Thanks    Shafqat Ayaz

Re: 7.6.04 Upgrade to 8.1

2013-08-01 Thread Shafqat Ayaz
I will second this sentiment. This is a Admin's dream come true. Upgrade with Zero downtime! I totally fail to understand how people would not be interested in it even if they do not plan an upgrade in the near future. Has to happen sometimes! I will definitely vote for it. Shafqat

Re: Archiving ITSM data

2013-06-18 Thread Shafqat Ayaz
Thanks Vikrant. I will touch base off-line. Shafqat Ayaz > >From: "Kulkarni, Vikrant" >To: arslist@ARSLIST.ORG >Sent: Tuesday, June 18, 2013 2:15 PM >Subject: Re: Archiving ITSM data > > > >** >hi, > >Recently

Archiving ITSM data

2013-06-18 Thread Shafqat Ayaz
Hi All I am looking at archiving ITSM data. Has anyone got any stratagies or can reccomend either some method or any apps that can be purchased. Many thanks for your help in advance. Shafqat Ayaz ___ UNSUBSCRIBE or

Re: Run process does not execute the shellscript - need help!

2013-06-10 Thread Shafqat Ayaz
Hello Andro That error means that your script file is not being found. As someone mentioned you need to specify the absolute path. If you still have problems ping me off-list and I will try and walk you through it.   thanks Shafqat Ayaz > >From: An

Re: Values in the Column didn't appear

2013-04-11 Thread Shafqat Ayaz
** HiWhat are the permissions on that column? I believe if you do not set the correct permissions no data will show.Thanks Shafqat Ayaz From: "Heba Hashem, Vodafone Egypt" To: arslist@ARSLIST.ORG Sent: Wednesday, April 10, 2013 12:45 PM Subject: Re: Values in the Column did

Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-27 Thread Shafqat Ayaz
Yes. Thank you.   Shafqat Ayaz > > From:Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer >Sent: Wednesday, October 24, 2012 10:36 AM >To: arslist@ARSLIST.ORG >Subject: You need to

Re: Remedy AIE Question

2012-10-08 Thread Shafqat Ayaz
fail if run from within Remedy. Also since >> you are uisng the /c option, you don't need the exit at The end. windows\system32 is always in the global path so you do not need to set that, also since you are running the bat file from within Remedy, it doe

Re: Auto-Import a Text File

2012-08-27 Thread Shafqat Ayaz
Sorry sent the email to the wrong guy! Kevin contact me offline and I will tell you the way I did something similar.   Shafqat Ayaz > > From: Kevin Shaffer >To: arslist@ARSLIST.ORG >Sent: Monday, August 27, 2012 5:18 PM >Subject: Auto-Imp

Re: Auto-Import a Text File

2012-08-27 Thread Shafqat Ayaz
Jose I have done something similar. Drop me a line offline and I will give you the details.   Shafqat Ayaz > > From: Jose Manuel Huerta Guillén >To: arslist@ARSLIST.ORG >Sent: Monday, August 27, 2012 9:38 PM >Subject: Re: Auto-Imp

Surveys Locale related

2012-07-05 Thread Shafqat Ayaz
would be extremely grateful. Env: ARS 7.6.04 SP2 Oracle 10 ITSM 7.6.04 Thanks   Shafqat Ayaz > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the

Re: Crystal Report Dynamic Parameter Issue

2012-06-26 Thread Shafqat Ayaz
Seems to be an issue with how you have set up your dynamic parameter. If you cannot run it from Crystal, then I would check that. At the very least you should be able to run it from Crystal. What parameter are you using and how?   Shafqat Ayaz > >

Re: Crystal Report Dynamic Parameter Issue

2012-06-26 Thread Shafqat Ayaz
that your ODBC connection is set up correctly.    Shafqat Ayaz > > From: Wirasat Siddiqi >To: arslist@ARSLIST.ORG >Sent: Tuesday, June 26, 2012 3:05 PM >Subject: Crystal Report Dynamic Parameter Issue > > >** I am working on a crysta

Re: Concatenate two strings in one string

2012-06-18 Thread Shafqat Ayaz
I would suggest without the double quotes or it will literally put $Field1$+$Field2$ in the result. If you want the values of Field 1 and field 2 concatenated then without the double quotes.  Or am I taking this too literally?     Shafqat Ayaz > >

Re: Support - An open letter to BMC - surveys?

2012-06-06 Thread Shafqat Ayaz
instead of wasting my time.    Shafqat Ayaz > > From: David Durling >To: arslist@ARSLIST.ORG >Sent: Tuesday, June 5, 2012 4:24 PM >Subject: Re: Support - An open letter to BMC - surveys? > >I've received several surveys.  (I ad

Re: Message images

2012-04-27 Thread Shafqat Ayaz
Hi mark if you select image property in DS and then click on Image Reference you might find the image there. I have not checked  whether the image you want is there but worth checking. thanks   Shafqat Ayaz > > From: "Brittain, Mark&quo

Re: Crystal report issue on joining the forms in crystal

2012-04-25 Thread Shafqat Ayaz
Hi Wirasat You cannot join forms in Crystal if you are using the ODBC driver. You have to create the join in Remedy and use that form to report off. If you want to create a join in Crystal then you have to use the database drivers.    Shafqat Ayaz

Re: Import from the command line

2012-04-12 Thread Shafqat Ayaz
writes to the console but Data Import does not.   Shafqat Ayaz From: Misi Mladoniczky To: arslist@ARSLIST.ORG Sent: Thursday, April 12, 2012 5:33 PM Subject: Re: Import from the command line Hi, If you are scripting this, you can do it yourself easily

Import from the command line

2012-04-12 Thread Shafqat Ayaz
all the documentation and have not found anything. Any help would be greatly appreciated. ARS 7.6.04 P2    Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Day light saving time

2012-03-19 Thread Shafqat Ayaz
it might also be that in Europe the time has not changed yet!! so the difference is 4 hours and not 5.( at least in U.K.) I know it to my regret having  missed meetings because of this!!   Shafqat Ayaz From: Joe Martin D'Souza To: arslist@ARSLIS

Re: Report error on web report drill-down

2012-03-13 Thread Shafqat Ayaz
Hi what form are you running the report on? Are you sure that the form is not a Join Form? If it is a join form a drill down may give you this error.   Shafqat Ayaz From: Joe Martin D'Souza To: arslist@ARSLIST.ORG Sent: Tuesday, March 13, 2012 6:

Re: Adding new columns to Overview Console

2012-02-06 Thread Shafqat Ayaz
Hi Can anyone please tell me what the Form GUID would be in the SHR:ARDBCFields for SRM:Request and WOI:WorkOrder? Many thanks for your help. Thank you.   Shafqat Ayaz

Re: Dataimport.bat

2012-01-30 Thread Shafqat Ayaz
command. As for the import, you can run it from the ..\dataimporttool or the Developer Studio directory, you can also run it from a custom directory but then you have to make a slight change to the bat file. If you are still stuck email me directly and I will walk you through it. thanks   Shafqat

Re: POLL: would you like the user tool back (7.6.04)

2012-01-03 Thread Shafqat Ayaz
YES!   Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Problem Importing Definitions (7.6.04SP1)

2011-12-19 Thread Shafqat Ayaz
.   Shafqat Ayaz From: LJ LongWing To: arslist@ARSLIST.ORG Sent: Monday, December 19, 2011 7:58 AM Subject: Re: Problem Importing Definitions (7.6.04SP1) ** Ken, I haven’t experienced this myself, but I would turn on SQL logs during both imports and

Re: DSO ARERR 78978

2011-10-23 Thread Shafqat Ayaz
You could also look in the AR Error Messages form and see if the error message shows up there. If it is higher than 1 as John stated then it is possible that it is a custom message and will be found there.   Shafqat Ayaz    From: John

Re: kind of selection

2011-10-23 Thread Shafqat Ayaz
the opposite happens.Set the qualification for the tables appropriately.That would be the simplest method, I am sure there are many more ways to do this. Shafqat Ayaz    From: "Wagner, Christoph" To: arslist@ARSLIST.ORGSent: Sunday, October 23, 2011 12:55 PMSubject: kind of

Re: ARS 7.6.04 Filter Objects being cached?

2011-10-19 Thread Shafqat Ayaz
** I also have had this experience with both Active Links and Filters. The changes take a while to appear. And this is in the UT not Mid-Tier. only a life lived for others is a life worthwhile (A. Einstein)Shafqat Ayaz    From: Nathan Aker To: arslist@ARSLIST.ORGSent: Wednesday

Re: Windows 7 and Internet Explorer version 9

2011-10-14 Thread Shafqat Ayaz
I have been using IE9 with Windows 7 with ITSM 7.6.04 without any problems for a while now.   Shafqat Ayaz    From: Jason Miller To: arslist@ARSLIST.ORG Sent: Wednesday, October 12, 2011 7:03 PM Subject: Re: Windows 7 and Internet

Re: help text in web

2011-10-05 Thread Shafqat Ayaz
what do you need?   Shafqat Ayaz    From: "Villamar, Mark Johnson" To: arslist@ARSLIST.ORG Sent: Wednesday, October 5, 2011 12:36 PM Subject: help text in web ** Hello,   Can someone help me create a help text or tool

Form DEF File needed

2011-10-05 Thread Shafqat Ayaz
Many thanks for your help in advance.   Shafqat Ayaz    ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "

Re: ARERR 314 Field does not exist on Current form

2011-09-26 Thread Shafqat Ayaz
is a life worthwhile (A. Einstein) Shafqat Ayaz    From: "Cecil, Ken" To: arslist@ARSLIST.ORG Sent: Monday, September 26, 2011 6:43 AM Subject: Re: ARERR 314 Field does not exist on Current form If it is not a system field, you

Re: Advanced Search Query

2011-09-17 Thread Shafqat Ayaz
what you put in. If you have called it BusinessHours, then that would go there. It is the name of the segment not the id.   Shafqat Ayaz    From: "Sanford, Claire" To: arslist@ARSLIST.ORG Sent: Friday, September 16, 2011 8:59 AM S

Re: Group List Field in User Form

2011-09-08 Thread Shafqat Ayaz
Are you setting the password as well? If you are leaving it blank it might throw up that error.   Shafqat Ayaz    From: Pramod To: arslist@ARSLIST.ORG Sent: Thursday, September 8, 2011 8:01 AM Subject: Group List Field in User Form ** Hi

Re: Table Refesh

2011-08-21 Thread Shafqat Ayaz
What mode is your Dev Studio set to? Check whether you are in Best Practice.   Shafqat Ayaz    From: uday kiran To: arslist@ARSLIST.ORG Sent: Friday, August 19, 2011 9:14 PM Subject: Table Refesh Hi List Can we set the refresh interval

Re: Menu and the Clear Options

2011-08-21 Thread Shafqat Ayaz
** I don't think clear counts as a menu value. i think you might be able to make it work if your workflow runs on NULL though.Shafqat Ayaz    From: "Kemes, Lisa" To: arslist@ARSLIST.ORGSent: Saturday, August 20, 2011 7:14 AMSubject: Menu and the Clear Options** I have a regular for

OT:Re: Write contents of a field to a file

2011-08-09 Thread Shafqat Ayaz
Thanks to all of you who replied. It looks like that perl is the way to go.   Shafqat Ayaz    From: LJ LongWing To: arslist@ARSLIST.ORG Sent: Monday, August 8, 2011 1:38 PM Subject: Re: Write contents of a field to a file ** J….I use

OT: Re: Write contents of a field to a file

2011-08-07 Thread Shafqat Ayaz
r your help.   My life is everyone's biggest fear. To be Ordinary. Shafqat Ayaz    From: Chuck To: arslist@ARSLIST.ORG Sent: Sunday, August 7, 2011 8:28 PM Subject: Re: Write contents of a field to a file Initially you are limited with

Re: Write contents of a field to a file

2011-08-06 Thread Shafqat Ayaz
Thank you Jennifer and sorry for not replying earlier. That is what i have done and was wondering if there was another way.   Shafqat Ayaz    From: "Meyer, Jennifer L" To: arslist@ARSLIST.ORG Sent: Monday, August 1, 2011 11:00

Write contents of a field to a file

2011-07-29 Thread Shafqat Ayaz
. This will be done on the client and not the server. I am looking  to do this only via the User Tool and not through the Mid-Tier at the moment. User Tool v 7.6x, Windows any version ranging from XP to Windows 7, no Windows Vista. Many thanks   Shafqat Ayaz

Re: unable to import text data into remedy

2011-07-24 Thread Shafqat Ayaz
I have had the same problem once, it was corruption of the mapping file. Create a new mapping and then see. In my case it fixed the problem.   Shafqat Ayaz    From: "Arner, Todd" To: arslist@ARSLIST.ORG Sent: Friday, July 22, 201

Re: No more Object List in 7.6.04 Browser

2011-06-15 Thread Shafqat Ayaz
I have looked all over the installation directories and cannot find this def file. can anyone please send this to me ? I am on 7.6.04. thank you in advance for your help.   Shafqat Ayaz    From: Jase Brandon To: arslist@ARSLIST.ORG Sent

Re: Notifications

2011-06-08 Thread Shafqat Ayaz
Andy the fields are displayed in the order you select them as far as I know.   Shafqat Ayaz    From: "Mayfield, Andy L." To: arslist@ARSLIST.ORG Sent: Wednesday, June 8, 2011 2:55 PM Subject: Notifications I'm creating

Re: Reading a file into a field

2011-06-06 Thread Shafqat Ayaz
Hi Joe the file is on the client and i want to show it on the client so no server side activity involved. I want to show the contents of the file in a View file, but i am not getting the input correct. ARS 7.6.04 Oracle Client Windows Shafqat Ayaz

Re: Reading a file into a field

2011-06-03 Thread Shafqat Ayaz
Hi I remember a while back a thread on how to read a CSV file into a field. Unfortunately i cannot seem to access the ARSList archive. If anyone remembers or knows how to do this and would not mind sharing, I would be extremely grateful. Many thanks in advance   Shafqat Ayaz

OT Re: ARSList

2011-05-24 Thread Shafqat Ayaz
Thank you Rick and Dan. Much appreciated. I can access it at .com.   Shafqat Ayaz    From: arslist To: arslist@ARSLIST.ORG Sent: Monday, May 23, 2011 5:31 PM Subject: Re: ARSList ** That is the symptom of the problem I am fixing. To get

Re: OT: Duke Nuken Forever

2011-05-24 Thread Shafqat Ayaz
I believe it is Duke NUKEM and not Nuken. Unless they changed the name recently! there are a few fans out there!   Shafqat Ayaz    From: arslist To: arslist@ARSLIST.ORG Sent: Tuesday, May 24, 2011 6:50 PM Subject: Re: OT: Duke Nuken

ARSList

2011-05-23 Thread Shafqat Ayaz
Hi i am trying to access the arslist site but keep getting connection refused. can anyone please confirm if the site is down or only I am having problems. the URL I am using is http://www.arslist.org Many thanks for your help.   Shafqat Ayaz

Re: Farewell Dear Friends !

2011-05-06 Thread Shafqat Ayaz
Dwayne I wish you the very best in your life. Enjoy your retirement whether from Remedy or work, and understand that all our good wishes are with you. We will miss you. thanks for all your contributions over the years   Shafqat Ayaz

Re: AR 7.5 - Filters. Adding a wait time before the filter executes

2011-04-16 Thread Shafqat Ayaz
Push back from the other two forms.   Shafqat Ayaz    From: LJ LongWing . To: arslist@ARSLIST.ORG Sent: Saturday, April 16, 2011 2:47 PM Subject: Re: AR 7.5 - Filters. Adding a wait time before the filter executes ** Andre, You could

Re: Email Notifcation

2011-04-01 Thread Shafqat Ayaz
tickets. Like i said a bit long winded, but should work. Shafqat Ayaz From: John Sundberg To: arslist@ARSLIST.ORG Sent: Fri, April 1, 2011 12:21:27 PM Subject: Re: Email Notifcation ** OK -- a totally different approach. (No SQL

Re: Frustrations with Remedy Developer Studio 7.5

2011-03-02 Thread Shafqat Ayaz
testing over the network. I have found so many bugs and problems that it is unreal. if i wrote code like this i would get fired within a week. Shafqat Ayaz From: pritch To: arslist@ARSLIST.ORG Sent: Tue, March 1, 2011 9:51:17 AM Subject

Range of Error Messages for ITSM Suite

2011-02-11 Thread Shafqat Ayaz
Hi Does anyone know what the number range is for ITSM Error messages? I know that the ARServer uses 1- 11099 and 2-20999 and 14-144999 for all its error messages including plug-in etc. Thank you Shafqat Ayaz

Re: am I missing something? filter phases

2010-11-24 Thread Shafqat Ayaz
You could submit the first record and then rather than pushing from the 2nd form, grab the id from the first form and then create the third form entry. i think that will work. This song is ending but the story never ends (Dr.Who) Shafqat Ayaz    --- On Mon, 11/22/10

Re: Reopen Button in SRM

2010-11-24 Thread Shafqat Ayaz
) Shafqat Ayaz    --- On Mon, 11/22/10, rajat sharma wrote: From: rajat sharma Subject: Reopen Button in SRM To: arslist@ARSLIST.ORG Date: Monday, November 22, 2010, 11:38 PM ** Hi List,   Users are unable to reopen the ticket from "Reopen" button in the SRM console.

Re: ADM: MVP Voting reminder

2010-09-30 Thread Shafqat Ayaz
I would vote for Joe thanks Shafqat Ayaz    --- On Mon, 9/27/10, daniel on squirrel wrote: From: daniel on squirrel Subject: ADM: MVP Voting reminder To: arslist@ARSLIST.ORG Date: Monday, September 27, 2010, 9:41 AM ** Last week to vote for our two nominees

Re: Update Attachments?

2010-07-29 Thread Shafqat Ayaz
I wonder why not? why can you not download the attachment make changes to it and then re-attach it? thanks Shafqat Ayaz    --- On Thu, 7/29/10, Blankenship, Mark G wrote: From: Blankenship, Mark G Subject: Re: Update Attachments? To: arslist@ARSLIST.ORG Date: Thursday

Re: Kintetic Request vs BMC Remedy SRM vs newScale

2010-07-23 Thread Shafqat Ayaz
am sure he will be more than happy to convince you!! thanks shafqat Shafqat Ayaz    --- On Thu, 7/22/10, Rabi Tripathi wrote: From: Rabi Tripathi Subject: Kintetic Request vs BMC Remedy SRM vs newScale To: arslist@ARSLIST.ORG Date: Thursday, July 22, 2010, 2:18 PM If

Re: Crystal Report error

2010-07-23 Thread Shafqat Ayaz
You could also open the report in Crystal and do Verify Database. It is possible that the table name has been messed up in the report, so checking the database will fix the issue. thanks Shafqat Ayaz    --- On Fri, 7/23/10, Lammey, Peter A. wrote: From: Lammey, Peter A

Re: ARERR 299 Too many levels in filter processing

2010-06-03 Thread Shafqat Ayaz
the way i have gotten around this problem is to have a flag field and then run your action if the flag is set to yes or no whatever the case maybe. this will get you around the loop issue. thanks Shafqat Ayaz    --- On Wed, 6/2/10, Matt Worsdell wrote: From: Matt

Re: {Remedy ARS} Re: COLCOUNT not working

2010-05-11 Thread Shafqat Ayaz
Maybe a silly question but why don't you use an Active Link to do it?? Shafqat Ayaz    --- On Tue, 5/11/10, Raj wrote: From: Raj Subject: Re: {Remedy ARS} Re: COLCOUNT not working To: arslist@ARSLIST.ORG Date: Tuesday, May 11, 2010, 2:51 PM Thanks again. So, as per

BMC Remedy Article

2010-01-28 Thread Shafqat Ayaz
found this article on Tech Republic regarding Remedy http://blogs.zdnet.com/BTL/?p=29654&tag=col1;post-30156 Shafqat Ayaz    ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist

APOLOGY:EMAIL ADDRESS SPOOFED SENDING OUT FAKE EMAILS

2010-01-23 Thread Shafqat Ayaz
Please accept my apologies. Somehow my email address got spoofed and send this email out. I have taken corrective action and hopefully should have fixed the problem. thanks for your understanding Shafqat Ayaz    --- On Fri, 1/22/10, Shafqat Ayaz wrote: From: Shafqat

Spoof email from my email address

2010-01-21 Thread Shafqat Ayaz
Hi Guys you might have received this email coming from my email address, this was spoofed and was not really from me. I am trying to take actions that this does not happen again. Will update you shortly. thanks Shafqat Ayaz    --- On Fri, 1/22/10, Shawn Kristoferu wrote

[no subject]

2010-01-21 Thread Shafqat Ayaz
http://sites.google.com/site/mfcexunotf/bxdp9krzlg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Integer Field Validation

2009-11-10 Thread Shafqat Ayaz
Vani are you sure this is an integer field? regards shafqat --- On Tue, 11/10/09, Vani Masilamani wrote: From: Vani Masilamani Subject: Re: Integer Field Validation To: arslist@ARSLIST.ORG Date: Tuesday, November 10, 2009, 8:50 AM Hi All,   When an integer field is pushed f

Re: SLM Measurement Reports

2009-09-14 Thread Shafqat Ayaz
? thanks shafqat ayaz --- On Sun, 9/13/09, Tim Rondeau wrote: From: Tim Rondeau Subject: SLM Measurement Reports To: arslist@ARSLIST.ORG Date: Sunday, September 13, 2009, 4:00 PM Hi All, Arsystem 7.0.1 patch 2   SLM 7.0.02 Looking to run some SLM Measurement reports.   Besides the ones out of the

Re: Qualification EXTERNAL() Issue - Returns Nothing

2009-09-04 Thread Shafqat Ayaz
he table and refresh it, it will show the correct data, but if you do a Set Fields then you have to triple the double quotes. Let me know if this fixes your problem or you need further help.   thanks   shafqat ayaz --- On Fri, 9/4/09, koray wrote: From: koray Subject: Re: Qualification EXT

Re: Qualification EXTERNAL() Issue - Returns Nothing

2009-09-04 Thread Shafqat Ayaz
Koray --- On Fri, 9/4/09, koray wrote: From: koray Subject: Re: Qualification EXTERNAL() Issue - Returns Nothing To: arslist@ARSLIST.ORG Date: Friday, September 4, 2009, 1:50 PM Qualification I am using is something basic like 'Task ID' = "TSK01" just to test it. Weird thing is that whe

Test

2009-09-02 Thread Shafqat Ayaz
I seem to be able to recieve emails from the list but do not seem to be able to post. thanks shafqat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Wh

Resend:Groups

2009-09-01 Thread Shafqat Ayaz
re not using Multi-tenancy at the moment and it does not matter if people from one company can see incidents raised by the second company. My question is: what is the accepted wisdom for naming groups in ITSM ( we are using v7.1) and will this group naming scheme work for notifications. Many t

Group Names

2009-09-01 Thread Shafqat Ayaz
re not using Multi-tenancy at the moment and it does not matter if people from one company can see incidents raised by the second company. My question is: what is the accepted wisdom for naming groups in ITSM ( we are using v7.1) and will this group naming scheme work for notifications. Many t

Re: AL Guide exiting prematurely

2009-08-21 Thread Shafqat Ayaz
Silly things but you never know! is there an Exit Guide in the second guide by any chance? just for fun can you check whether the 2nd guide has an earlier execution order or later. thanks shafqat From: LJ Longwing To: arslist@ARSLIST.ORG Sent: Friday, August

Re: Flashboards issue in client, not web

2009-08-15 Thread Shafqat Ayaz
One of the reasons you might be having this problem is that you are not using the same server name via the client as is configured in the Mid-Tier. For Flashboards the two names have to be the same. If you do not know what name the Mid-Tier is using, just create a char field and then do a Set Fi

Re: Flashboards issue in client, not web

2009-08-13 Thread Shafqat Ayaz
Markwhat exactly is the problem you are having, "but will not work on client" what is the error message if any? thanks shafqat --- On Wed, 8/12/09, Mark Lev wrote: From: Mark Lev Subject: Flashboards issue in client, not web To: arslist@ARSLIST.ORG Date: Wednesday, August 12, 2009, 9:46 PM **

Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)

2009-08-10 Thread Shafqat Ayaz
Off the cuffI would create a field and set the the current time in that field, some fancy work with strings and find out the time portion within the field if the time sets between 12am and 6pm then run a filter to notify this person.I have not tried this but I think it should work and let you ge

Re: Discussion Topic: ITSM 7.0.3 Response times

2009-07-27 Thread Shafqat Ayaz
y from the database?   Joe From: Shafqat Ayaz To: arslist@ARSLIST.ORG Sent: Monday, July 27, 2009 4:37:25 PM Subject: Discussion Topic: ITSM 7.0.3 Response times ** Hi All I am trying to find out some kind of optimal time responses for my ITSM 7 system. I realize that it depends on a heck

Discussion Topic: ITSM 7.0.3 Response times

2009-07-27 Thread Shafqat Ayaz
extremely grateful.   Many thanks in advance   Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Unwanted button core field

2009-07-21 Thread Shafqat Ayaz
How about Axton's approach, and if the form imports back ok then go back delete the form and re-import it? although the problem with that would be the data! you would obviously need to import the data and re-import it as well shafqat --- On Tue, 7/21/09, Joe DeSouza wrote: From: Joe DeSouza S

Re: SLM Notifications

2009-07-19 Thread Shafqat Ayaz
Sorry I created the notifications rather than use the template ones. My apologies.Regarding the group names I meantsomeone in our system had created the group names with the same name as the id, so for example if the group id is 91 then the group name was the same but the long group name was

Re: SLM Notifications

2009-07-19 Thread Shafqat Ayaz
HiI have been using SLM OOTB since around December without any major problems. For the normal notifications I did not have to do any manipulations.Maybe if describe the problem in a bit more detail I might be able to help  you.Make sure that the group name is the same in your field as it appears

Re: Repost:Strange Error SOLVED

2009-05-12 Thread Shafqat Ayaz
t do" step because > > there has been problems related to it. There are too > many > > things that can > > cause such an error, lack of permissions is one of > them. > > So, do the next > > step and see what the log will point to. > > > > Regard

Re: Repost:Strange Error SOLVED

2009-05-12 Thread Shafqat Ayaz
gt; step and see what the log will point to. > > Regards, > > Nicky Madjarov > phone: 973-202-4278 > Find out how to bust your AR System performance @ > http://www.SpeedUpARS.com > - Original Message - > From: "Shafqat Ayaz" > Newsgroups: public.r

Re: Repost:Strange Error

2009-05-11 Thread Shafqat Ayaz
does not > seem to have > the same issues as IE 7.0. > > Paul > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz > Sent: Monday, May 11, 2009 10:03 PM > To: arslist@ARSL

Repost:Strange Error

2009-05-11 Thread Shafqat Ayaz
Hi All We are getting a strange error only on some machines running Windows Vista. The error is as follows. ARERR[326]Required field cannot be set to a NULL value-SRM:WorkInfo:Work Info Type The issue is that it is occurring only on some machines and does not seem to be related to the User pro

Strange Error

2009-05-11 Thread Shafqat Ayaz
when the Incident is being submitted and what version is the User Tool. ARS 7.01 Oracle 10.2 ITSM 7.1 patch 9 ( recently upgraded) Many thanks as usual for any help. Shafqat Ayaz ___ UNSUBSCRIBE or access

Re: Help on Business Hours computation

2009-04-26 Thread Shafqat Ayaz
of the top of my head how about using an Active Link instead of a filter. that should use the client time rather than server time. shafqat --- On Mon, 4/27/09, Kaye Bernales wrote: > From: Kaye Bernales > Subject: Help on Business Hours computation > To: arslist@ARSLIST.ORG > Date: Monday, A

Re: Number Validation

2009-04-26 Thread Shafqat Ayaz
Hi you could look at the keyword $DIGIT$. You can define this in the pattern field on the Attributes tab of the field properties. if you need further help drop me a line shafqat --- On Mon, 4/27/09, nsachin wrote: > From: nsachin > Subject: Number Validation > To: arslist@ARSLIST.ORG > Date

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