I'm being asked to import bulk, custom DSL entries into an ARS 7.1/Atrium
2.1/DSL 7.1 environment. The goal is simply to make those DSL entries a)
selectable on the Licensable Products tab of a SW License Contract, and b)
make those DSL entries match the prod cat values of incoming BMC_Product SW
**
Do a manual creation of a test Product Categorization and add an entry for Version. Confirm this is now listed in the DSL. I have done this with the new Product Catalog that was introduced with 7.5 and includes the DML (DSL replacement) and DHL.
-Original Message-
From: Mike
Anyone know how to do an uninstall of just the Definitive Software
Library?
We are getting errors upgrading to Atrium CMDB 7.6, all worked but the
Product Catalog and it always detects ITSM-DSL 7.0.03.
Current environment
ARS 7.5 Patch 4
CMDB 7.6 Patch 1 (All but Product Catalog)
ITSM 7.0.3
Hi all,
I'm wondering if any of you out there have any experience dealing with how the
US federal government names approved software that may be installed on their
servers. I'm working a Navy contract and I'm learning the ropes regarding
DADMS, their naming approach, id's and all that stuff.
All,
Has anyone run into issues where search menus and other drop downs just
hang because of inefficient SQL queries? A lot of the menus (the Product
File Lookup form search menu for File ID for example), does a LIKE query
against a huge number of records. The thing is, this is OOB with the DSL
in LANDesk to the Product Name field on
PCT:Product Model/Version. The reason for this as opposed to PCT:Product
Catalog is because the names are most similar there.
However there is an issue. For example, the LANDesk field is Microsoft Office
Project Professional 2007, while the BMC DSL version
I don't think you would be violating some unwritten rule by ditching BMC's DSL
data. At my last position, we didn't use any of it either. We created
products on an as needed basis.
That said, you can add aliases for products. So, you would decide what the
standard name of the product
and manufacturers. You might therefore be maintaining
aliases in two places.
I would agree that you don't have to use BMC DSL.
It is not so easy to use the custom DSL import forms. If all you need is
the the data in the PCT:Product Catalog form and don't need model/version,
patch or file info then I'd just
keeping the existing DSL data and adding new
data is that I would have duplicates, I may go the route of adding aliases like
Lyle suggested.
As to the model/version data, we'd like to track it that way because in some
cases, such as with Adobe products, the hierarchy is generally Photoshop
Wow,
I have been through a week and a half of trying to find out how to
download DSL install files with BMC support. Can anyone on here tell me
how/where to download this with the new website format they have?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, August 21, 2009 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: DSL Install files for CMDB 2.1, Asset
Try the patch page?
Rick
-Original Message-
From: Chowdhury, Tauf tauf.chowdh...@frx.com
Date: Fri, 21 Aug 2009 09:30:27
To: arslist@ARSLIST.ORG
Subject: DSL Install files for CMDB 2.1, Asset Management 7.0.3
Wow,
I have been through a week and a half of trying
...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, August 21, 2009 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: DSL Install files for CMDB 2.1, Asset Management 7.0.3
**
More of a rant really... I know what the problem is. It's that the CMDB
Enterprise Manager does not show up on my ENTITLED
Phone
240-291-2467 Cell
kevin.beg...@lmco.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver
Sent: Saturday, August 01, 2009 6:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with Asset Management/DSL
**
My understanding
)
[mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver
Sent: Saturday, August 01, 2009 6:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with Asset Management/DSL
**
My understanding is that the way contracts are implemented in 7.1 allows for
one contract per specific product so that the count
ed to know if anyone else had run into this and if there were any resolutions.
In working with DSL we have ran into an issue in that Remedy Asset Management/DSL will block you from adding multiple contracts with the same product. So if you have contract A for Microsoft Visio and you associate the Micro
I wanted to know if anyone else had run into this and if there were any
resolutions.
In working with DSL we have ran into an issue in that Remedy Asset
Management/DSL will block you from adding multiple contracts with the same
product. So if you have contract A for Microsoft Visio and you
We have a customer that does not want to use all of the DSL data. They want to
have the same records in DSL that exists in the Product Categories (for
software). Has anyone done this before? Any recommendations?
If we enter data into DSL the workflow pushes it to the Prod Cats, creating
Anyone know how to determine what patch/update level DSL is at?
I looked in Share:Application_properties, couldn't find any reference to
patch/update. Can't find install logs.
Windows
ARS 7.1
ITSM 7.0.3 p9
SQL
Thanks,
Mark
properties form..
Joe
From: Mark Lev mark@rightstarsystems.com
To: arslist@ARSLIST.ORG
Sent: Thursday, March 5, 2009 10:04:58 AM
Subject: How to determine update/patch level of DSL?
Anyone know how to determine what patch/update level DSL is at?
I looked
to include that arx file
within the patch that would update the Share properties form..
Joe
From: Mark Lev mark@rightstarsystems.com
To: arslist@ARSLIST.ORG
Sent: Thursday, March 5, 2009 10:04:58 AM
Subject: How to determine update/patch level of DSL
Yup thats what they told me - I had forgotten where they had directed me to
look at.. Would have made sense for them to push that information in the share
properties table too since they do have entries for DSL there as well.
Joe
From: Peter Romain
Have you ever tried to update the DSL with a new data patch?
I'm guessing that it will over-write any changes made to the Tier 1-3
values by customers to make the categorisation better.
I'm sure there will also be other work to do to fix manufacturers that
have been deleted/renamed since
That's what we're doing now, such a tedious painful process, that I was hoping
to start at the last update, vs, doing them all.
We're completing the install, prior to custom configuration and I suspect we
won't upgrade the DSL afterwards, so this shouldn't be a problem, but see how
it could
When I do a new install I start at the latest data patch.
Deselect the option to install the DSL during ITSM installation.
Then just delete all the data in the PDL:ESID staging tables and import
the new data patch as normal.
It does, however, take ages to import and then promote the staging
Phil,
Any chance you have the list of indexes you added to the DSL or other
tuning work you did for it? My first data import was pretty painful. If
not, I can work through it, but thought if you had a list handy, it'd save
me some time.
Thanks in advance,
Thad Esser
Remedy Developer
Argue
have done the same work in-house might be able to share
their recommendations... anyone... Bueller... anyone?
--Phil
From: Thad K Esser tkes...@regence.com
To: arslist@ARSLIST.ORG
Sent: Monday, December 22, 2008 5:42:58 PM
Subject: Indexes on DSL (was Re
Hi Joe,
Yes, there was one alias to remove from the Company Alias form which would
otherwise cause the manufacturer import to fail on the Square D company.
It also turns out that if you import DSL data to the product catalog/DSL
and then remove the PDL staging form data then subsequent uploads
Hi,
rant
I thought DSL stood for Definitive Software Library.
Why, then, when I update to DSL patch 9 from patch 8 do I get errors
because some manufacturer names have changed and more errors because some
software product names have changed?
It seems that 'definitive' means 'definitive until we
On the very early release of DSL, there were bugs that needed to be fixed
manually (delete a record) before applying a patch.. Did you do that?
Joe
From: Peter Romain [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, November 24, 2008 5:13:39 PM
Subject
Its not just you.
I had asked the same thing in a CMDB class and the response was that the
DSL data comes from a Third Party service, and so most BMC software isn't
in it. You'd think they'd take the time to add it in.
This goes back to my CMDB question from a few days ago. It would
@ARSLIST.ORG
Subject: DSL
** On the DSL Console I do not see any entries. I read the DSL Admin Guide
and it says that to import the data from PDL:ESIDImportConsole form. I check
off the Version box and nothing imports. I went back to try to get the
patch levels off of the support website. I several
On the DSL Console I do not see any entries.? I?read the DSL Admin Guide and it
says that to import the data from PDL:ESIDImportConsole form. I check off the
Version box and nothing imports.? I went back to try to get the patch levels
off of the support website.? I several patches - however I
Hi,
I have read about DSL and it is is a library that contains records and of
approved software used by an organization.? Previously I was told that the DSL
drives the data for the Product Categorizations.? Did I misunderstand? I now
have a list of Product categories...For example
Hi all,
Do you have software in your Windows environment that isn't in the latest DSL
data patch? BMC is now offering a solution. A new utility has now been made
available to DSL users. The ESIDscan utility allows customers to identify a new
Microsoft Windows based software title and send
to Submit a suggestion for the next DSL patch
Hi all,
Do you have software in your Windows environment that isn't in the
latest DSL data patch? BMC is now offering a solution. A new utility has
now been made available to DSL users. The ESIDscan utility allows
customers to identify a new Microsoft Windows
Listers,
When we did our application installs we didn't want, and
didn't think we'd need the DSL. But now we've changed our minds and would
like to install it. According to the ITSM install guide, if you uncheck it
during the app installs, it still installs the workflow, just
You can run any of the DSL DATA patches (don't even THINK of running any
of the DSL application patches) and they will load the latest data set
into your staging forms. Then you can import the data one set at a time
from the DSL import console (PDL:ESIDImportConsole). The DSL DATA Patch
005
Actually, I would suggest not using the DSL at all. There is a lot of
software in there that doesn't make sense to be on a business system,
and a lot left out that should be in there.
For example, I'm unable to find TOAD, the third-party Oracle database
query tool, but I'm able to find three
One thing you could do is to disable many of the large chunks of the DSL
that you don't support. That also reduces the number of Pcat entries in
use.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent
Listers:
It would seem that in loading the DSL data, we're forced to use the
associated out-of-the-box Product Categorizations of
'Software/Application/Third Party' and 'Software/Operating System/Third
Party'. Since Product is not available when configuring Assignment
rules, such broad
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, May 08, 2007 5:03 PM
To: arslist@ARSLIST.ORG
Subject: DSL console not displaying data
**
I selected the option to import the DSL data when I installed Problem
Management, and just got done going through the steps
Of White, Ed
Sent: Wednesday, May 09, 2007 6:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: DSL console not displaying data
**
RIck,
I don't know if you followed the instructions where you only tried to do one
import at a time. If you did that will not work. There is a KB that says
that you actually
I deleted all data from DLS regular forms. Then downloaded the DSL patch
which included instructions for uploading the lastest data. It also included
the latests data. Then I did the imports checking all check boxes and doing
the import.
The WUT locks gives the hour glass for a several
I deleted all data from DLS regular forms. Then downloaded the DSL patch
which included instructions for uploading the lastest data. It also included
the latests data. Then I did the imports checking all check boxes and doing
the import. Not certain that the deletion of the data
This was my experience as well. Once the installer (.bat file)
finishes importing, there is a secondary step within a form to import
the data. Once I did this, the data all shows in the DSL frontend.
Axton Grams
On 5/9/07, White, Ed [EMAIL PROTECTED] wrote:
**
I deleted all data from DLS
I looked at that patch (DSL patch 3) yesterday, specifically at whether it
had more current data than the IM patch 3 included with it - it had files
dated a month EARLIER (October 2006) than those included with the ITSM 7.0.2
patch 3 distribution. Since I still have those data files
the records in the PDL forms - just change the
Data Status of each to Validated. If I understand the process correctly,
that will reset the records to be able to be Imported by the utility in a
way that allows them to be seen by the DSL console. That's just an educated
guess, but probably worth
I selected the option to import the DSL data when I installed Problem
Management, and just got done going through the steps on the
PDL:ESIDImportConsole form to update the attributes of the DSL records.
If I do a search of the individual PDL:ESID forms, there are many records
there (up to about
Hi everyone:
I have a question regarding the DSL that I just can't seem to figure out.
In the documentation for the DSL, CMDB, Archtecture, etc. it states that the
DSL is used to normalize the data going into the CMDB.
However, I've been searching through all the documentation, and spent
I posed the same question to BMC and received the response below.
From BMC:
How is the data normalized from DSL and Inventory?
Normalization happens inside the inv_application view or
mrb_inv_application view in case of CD-integration (for EIE purposes).
It happens on-the-fly where we join
: DSL - How does it normalize?
Date: Thu, 26 Apr 2007 13:23:28 -0700
I posed the same question to BMC and received the response below.
From BMC:
How is the data normalized from DSL and Inventory?
Normalization happens inside the inv_application view or
mrb_inv_application view in case of CD
I have it on good authority from BMC that they understand that this is an
issue and that future releases of EIE and CMDB will accommodate using the
DSL to normalize other sources of data.
Regards,
Adam Pederson
Practice Director
IT Service Management Practice
Xinify Technologies, Inc.
Mobile
Yup, if you want to stick with the out-of-the-box DSL, Chris is right -
you'll be stuck with the
Software - Application - Third Party - Product Name
categories - my question is - what good does this do for reporting
purposes? If almost everything sits in that one CTI (I think there is one
Software Library (DSL)?
Do you know if the DSL is an industry provided standard - that could be relied
upon to be cross vendor? And if so - how would a custom Remedy CMDB get the
list and update service?
-John
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651
The problem we saw with the DSL is that it is full of software that you will
never use in a professional environment. A filter to take out the rubbish
(such as games software) would be a good thing.
Roger Justice writes:
During ITSM 7 training the instructor stated that it suplied to BMC
.
Given the size of the DSL, having the differences
downloadable and performing an appropriate update to the table
might be preferable to a full download, sort of like best practice
for discovery?
Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
Library (DSL), into which the master
copies of all software is stored and from here its control and release
is managed. The DSL consists of a physical store and a logical store.
The physical store is where the master copies of all software media
are stored. This tends to be software that has been provided
You got it. ITIL is the driving force to set the parameters of the DSL.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 21 Dec 2006 9:40 AM
Subject: Re: What is Definitive Software Library (DSL)? and Updates downloadable
Actually, I think it is very
I agree with you. It seems that with ITSM 7 and the DSL, BMC has created a
hybrid 'Product Dictionary' and DSL. The DSL should only contain the
software that is actually used in the enterprise while the 'Product
Dictionary' is a list of normalized values that can be used by discovery
tools
A warning that I have posted before:
When you install a DSL update/patch, it will overwrite the data in
CFG_GeographyCountry, at least it did with DSL7DataPatch1518_v109_05_0_1.zip
Out of the box, many countries, especially in the Middle East are disabled
in ITSM 7. I had enabled all
Sorry for the multiple posts, but another thing you may want to consider,
is that when you install the BMC supplied DSL it also creates over 2,300
sites in you site table and almost as many companies of type 'Manufacturer'
making your foundation data baloon
Hi everyone,
I am planning on upgrading the Asset Management module to V7,
and want to know if I should install the DSL. What is it?
I tried to find the info on the BMC Remedy website, but my
web-browsing skills must be lacking. Can anyone out there
help me?
Dwayne Martin
Computing Support
, or that you
have created and distributed within your organization. ITIL also has the the
DHS for hardware.
Roger
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 20 Dec 2006 11:27 AM
Subject: What is Definitive Software Library (DSL)?
Hi everyone,
I am
Thank you, Roger!
Dwayne
Original message
Date: Wed, 20 Dec 2006 11:50:59 -0500
From: Roger Justice [EMAIL PROTECTED]
Subject: Re: What is Definitive Software Library (DSL)?
To: arslist@ARSLIST.ORG
**
This is an ITIL driven concept. BMC will be
providing this information
The DSL also stores the location of IT approved software. This location
may be digital (e.g. a BMC Configuration Management Transmitter URL) or
physical (e.g. Bob's desk drawer).
The Administrator's Guide for DSL can be found at:
http://documents.bmc.com/supportu/documents/15/62/61562/61562.pdf
Thank you, David!
Dwayne
Original message
Date: Wed, 20 Dec 2006 09:08:29 -0800
From: Easter, David [EMAIL PROTECTED]
Subject: Re: What is Definitive Software Library (DSL)?
To: arslist@ARSLIST.ORG
The DSL also stores the location of IT approved software.
This location
may
Michael,
I am in the same boat as you and I am sure many other people are as well.
BMC boasts of 10,000+ entries in the DSL which is marketing. As you have
noticed many of the entries are pretty useless as they are freeware,
shareware or outdated (DOS, Win95, Win98) applications.
One option
:
Michael,
I am in the same boat as you and I am sure many other people are as well.
BMC boasts of 10,000+ entries in the DSL which is marketing. As you have
noticed many of the entries are pretty useless as they are freeware,
shareware or outdated (DOS, Win95, Win98) applications.
One option may
Hi Michael -
No solution for you, but we will likely do something similar. We've done
some editing of the DSL behind the scenes, using the forms you've already
mentioned, and have not seen issues. We'll likely build our own
maintenance form(s) as well for any future DSL updates.
Having
Hello all,
Does anyone have any recommendations for deleting entries from the DSL
product dictionary?
The out-of-the-box DSL product dictionary contains around 13,000
entries, many of which are not business software and we'd like to scrub
it down to around 2,000 entries. A large number
Hi all,
I'm posting this to Remedy support as well, but does anyone understand why
the class the DSL products are in is the Products class and not
the Software class?
For example, if you install the sample data, there are a few Computer
systems created - a Unix server and a Desktop system
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