slist@ARSLIST.ORG] *On Behalf Of *Matt Reinfeldt
> *Sent:* Tuesday, December 11, 2012 4:59 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* OT: BMC Support Site Suggestion
>
> ** **
>
> **
>
> Folks,
>
> ** **
>
> In talking with some co-workers, someo
LIST.ORG] On Behalf Of Remedy
Sent: Tuesday, December 11, 2012 5:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support Site Suggestion
**
Matt,
As always you come up with great ideas.
Howard
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Rein
Matt,
As always you come up with great ideas.
Howard
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Tuesday, December 11, 2012 4:59 PM
To: arslist@ARSLIST.ORG
Subject: OT: BMC Support Site Suggestion
**
Folks
Folks,
In talking with some co-workers, someone mentioned that they'd noticed how
much more useful BMC Communities has become as a research resource. J
Along those lines, we started bouncing around ideas, and came up with,
"Wouldn't it be nice if the Knowledge Search on the B
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe Castleman
Sent: Thursday, September 18, 2008 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support site down?
**
Evidently. I'm getting Error 500, too.
TECTED] On Behalf Of Charles Baldi
Sent: Thursday, September 18, 2008 12:27 PM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] Support site down?
**
Hello listers,
Is anyone else having trouble getting to BMC Support website? I was getting
long delays and javascript errors, and now I'm gett
List) [mailto:[EMAIL PROTECTED]
On Behalf Of Charles Baldi
Sent: Thursday, September 18, 2008 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Support site down?
**
Hello listers,
Is anyone else having trouble getting to BMC Support website? I was getting
long delays and javascript errors, and now I'
Hello listers,
Is anyone else having trouble getting to BMC Support website? I was getting
long delays and javascript errors, and now I'm getting 500 errors. I'm just
wondering if it is the access from my customer site or if it is on BMC's
side.
Regards,
Chuck Baldi
I am trying to submit a support call on the web to Remedy but I am getting the
following error.
Country Name and Country Code are required to save the Issue (ARERR1)
Any ideas how I can fill in these 2 fields? I have looked at my profile and it
doesn't ask anything about what country I a
, December 06, 2007 5:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support site, patch download issues?
**
Had a colleague check over this, the problem appears to be related to
the browsers in use.
For both of us, we get the Object error in firefox, and I get it in IE7.
He's running IE6, and it
f internet explorer. Its
purely on the BMC patch site.
Regards
Dave
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gavin Coleman
Sent: 05 December 2007 16:38
To: arslist@ARSLIST.ORG
Subject: Re: Support site, patch downl
PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
05/12/2007 16:25
Please respond to arslist
To: arslist@ARSLIST.ORG
cc:
Subject:Re: Support site, patch download issues?
**
Scott,
I'm going in via the normal route,
on list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: 05 December 2007 16:23
To: arslist@ARSLIST.ORG
Subject: Re: Support site, patch download issues?
**
Dave,
I have not had any issues with the site and have downloaded patches
today.
Scott Parrish
IT Prophets, LLC
(770)
, December 05, 2007 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Support site, patch download issues?
Is it just me, or is anyone else having issues with getting onto the
support/patch download site?
The EPD is fine, but the heritage/patch section isn't working - either in IE
or Firefox.
re
Is it just me, or is anyone else having issues with getting onto the
support/patch download site?
The EPD is fine, but the heritage/patch section isn't working - either
in IE or Firefox.
regards
Dave
Please consider the environment before printing this e-mail or its attachments.
-
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie
Sent: 28 November 2007 09:39
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site
Still getting Done, but with errors on page.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
Still getting Done, but with errors on page.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Grooms, Frederick W
Sent: Tuesday, November 27, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site
Double check
Double check to make sure you don't have popups blocked
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie
Sent: Tuesday, November 27, 2007 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Support
Hi All - I was trying to download a patch today from the Remedy site but I
cannot get to the patches page. (I cannot get to the screen where you key in
which patch number you want). I managed to get an extremely nice co-worker
(yes, he does read this list too) to download the patch for me. Bu
Just went to the Support page for the first time in a couple weeks. Anyone
else notice the changes to the Issues page on BMC Support? You can now
choose Product Categories and Products and Profiles right on the same page,
instead of having to go to a separate (and oft forgotten) tab to select
tho
Dwayne Martin
Sent: Wednesday, October 31, 2007 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support Site Rant
I can't go as far as Patrick. I'd say Support is spotty, but I have had
some very good experiences. But I feel the need to point out one
problem:
The last time we had one o
e.
Dwayne Martin
James Madison University
Original message
>Date: Wed, 31 Oct 2007 08:31:47 -0400
>From: patrick zandi <[EMAIL PROTECTED]>
>Subject: Re: BMC Support Site Rant
>To: arslist@ARSLIST.ORG
>
> **
>Discussing Support is only a topic tha
gt;
> >>> Carey Matthew Black <[EMAIL PROTECTED]> 10/30/2007 1:24 PM >>>
> A bit of clarification on the topic... I was contacted by a BMC person
> off list to "explain the situation".
>
> BMC is using an ARS application to support their external cus
scussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Warren Baltimore
Sent: Tuesday, October 30, 2007 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support Site Rant
**
I think that the point of why support has suffered is missed when we blame only
the off-shoring of support.
The real
stem discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Tuesday, October 30, 2007 6:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support Site Rant
**
I think that the point of why support has suffered is missed when we blame
only the off-shoring of support.
application to support their external customers.
> (no surprise there, just look at the URL's on the support site)
> However it is the "Customer Support" application and not currently
> ITSM to deal with their customers. The "project finalized last fall".
> Th
D] On Behalf Of Carey Matthew Black
Sent: Tuesday, October 30, 2007 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support Site Rant
A bit of clarification on the topic... I was contacted by a BMC person
off list to "explain the situation".
BMC is using an ARS application to support their
uation".
BMC is using an ARS application to support their external customers.
(no surprise there, just look at the URL's on the support site)
However it is the "Customer Support" application and not currently
ITSM to deal with their customers. The "project finalized last f
A bit of clarification on the topic... I was contacted by a BMC person
off list to "explain the situation".
BMC is using an ARS application to support their external customers.
(no surprise there, just look at the URL's on the support site)
However it is the "Customer Support&
I know we are eating our own dog food, our Customer Care department uses
ExpertDesk (ofcourse!). And yes, the detailed description field is of length
0. No rocket science there :)
On topic, I always assumed that BMC uses some form of ITSM for their
support, but they do not? What about the last big
CTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, October 29, 2007 4:55:12 PM
Subject: Re: BMC Support Site Rant
**
Benjamin,
You are confusing a company that "preaches" best practice with one that
actually "utilizes" best practice in their own support mechanism. Practice what
upport mechanism. Practice
> what you preach is NOT one of the BMC/Remedy tenants.sadly.
>
>
> I'm sure that the members of this list can come up with numerous other
> examples where the practice doesn't measure up to the preaching.
> Tim
>
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Monday, October 29, 2007 6:15 PM
To: arslist@ARSLIST.ORG
Subject: OT: BMC Support Site Rant
**
Dear List (David Easter are you listening),
I'd like to
porting purposes.
Apparently the folks running the BMC Remedy Support site feel that 254
characters are sufficient for a _detailed_ description. Further, if you
exceed this limit, do you get descriptive feedback as to why you
couldn't save your ticket? NO. "Unable to setup data con
Good news: The new one's in use, and it didn't barf all over itself when I
tried to use it.
Bad news: It STILL doesn't use the defined product as a filter. I still
get BMC application articles that show 100%, even though I specified BMC
Remedy AR System Server.
We'll hope that more use will sho
PROTECTED]
> Original Message
> Subject: Re: BMC Support Site - No Support ID?
> From: "Wheeler, Dylan" <[EMAIL PROTECTED]>
> Date: Tue, September 04, 2007 3:23 pm
> To: arslist@ARSLIST.ORG
>
> Thanks guys,
> I found out that our support contact ran out
om: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Tuesday, September 04, 2007 9:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support Site - No Support ID?
**
I just downloaded 7
I just downloaded 7.0.1 patch 4 (solaris) with no issues.
Howard
On 9/4/07, Wheeler, Dylan <[EMAIL PROTECTED]> wrote:
>
> ** Hi all,
> Anyone having problems maneuvering around the BMC support site today?
> I logged in this morning and promptly got this message
>
> App
: arslist@ARSLIST.ORG
Subject: BMC Support Site - No Support ID?
**
Hi all,
Anyone having problems maneuvering around the BMC support site today?
I logged in this morning and promptly got this message
Appropriate Subscription is required to access the page requested
I can't do anything in
Hi all,
Anyone having problems maneuvering around the BMC support site today?
I logged in this morning and promptly got this message
Appropriate Subscription is required to access the page requested
I can't do anything in there. Any page I try and access I get that
error. I had 4 con
ame again.. though..
> > Or.. Well Back to Jeopardy..
> >
> >
> > On 8/17/07, Schryver, Curt <[EMAIL PROTECTED] > wrote:
> > >
> > > **
> > >
> > > Can anyone tell me how to see the 'official' details of a defect on
>
Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 8/17/07, Schryver, Curt <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> >
> > Can anyone tell me how to see the 'official' details of a defect on the
> BMC
> > support site? F
have to select Product name again.. though..
> Or.. Well Back to Jeopardy..
>
>
> On 8/17/07, Schryver, Curt <[EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > Can anyone tell me how to see the 'official' details of a defect on the
> > BM
ofessional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 8/17/07, Schryver, Curt <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Can anyone tell me how to see the 'official' details of a defe
e you do not have to select Product name again.. though..
Or.. Well Back to Jeopardy..
On 8/17/07, Schryver, Curt <[EMAIL PROTECTED]> wrote:
>
> **
>
> Can anyone tell me how to see the 'official' details of a defect on the
> BMC support site? For example (but not limi
Can anyone tell me how to see the 'official' details of a defect on the
BMC support site? For example (but not limited to) SW00264343.
I've tried logging into the support site, selecting View/Update under
Issue Management, selecting Defect/RFE/CAR tab, and then selecting
Search bu
] On Behalf Of Warren Baltimore
Sent: Monday, June 18, 2007 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is the Support Site Knowledge Base Down?
**
This is such a loaded question
:-p
It seems to be back up now
On 6/18/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote:
This is such a loaded question
:-p
It seems to be back up now
On 6/18/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote:
Joe,
It's not working for me either and the rest of the support site is ok.
-Original Message-
From: Action Request System discussion list(ARSLi
onday, June 18, 2007 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is the Support Site Knowledge Base Down? Error Msg
Thanks, right, everything else is working OK.
I thought I might be having an internal error.
I xxx out my DNS server name here ...
error looks like this ...
X
Network Access Message
Shawn" <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: Is the Support Site Knowledge Base Down?
Date: Mon, 18 Jun 2007 09:28:02 -0500
Joe,
It's not working for me either and the rest of the support site is ok.
-Original Message-
From:
Joe,
It's not working for me either and the rest of the support site is ok.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe Bucci
Sent: Monday, June 18, 2007 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Is the Support
Has anyone been able to use the KB this morning?
Thanks, Joe
Joe Bucci
cell 703-608-4467
_
Need a break? Find your escape route with Live Search Maps.
http://maps.live.com/default.aspx?ss=Restaurants~Hotels~Amusement%20Park&cp=33.
AIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
03/20/2007 10:50 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: BMCRemedy Support Site - How to Print Issues
Hi, Tony:
Thank you for responding.
The Print Friendly button
helle
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Tuesday, March 20, 2007 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMCRemedy Support Site - How to Print Issues
Sure.
Modify/View Issue
Printer Friendly (Next to Save)
Note that there are no scroll bars o
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
"Lucero, Michelle - IST contractor" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
03/20/2007 09:56 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
BMCRe
Hi,
Has any one figured out a user-friendly way to print a single support
issue from the Support site? Besides opening each update (row) to the
case and screen printing it?
(As most of you know by now, each update to a case is represented by a
row in the Update Issues table.)
I've c
L PROTECTED] *On Behalf Of *David Yearsley
*Sent:* Wednesday, March 07, 2007 10:44 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Remedy Support Site
** Is the Remedy Support Site having problems?
I can open the Support page, but when I try and login the login screen
won't open.
__20060125___
2007 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site
**
I can't get that far. It seems to have been down for the last couple of
hours.
Thanks,
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
007 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site
**
I can't get that far. It seems to have been down for the last couple of hours.
Thanks,
Bruce
_
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of David Yea
Sent: Wednesday, March 07, 2007 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Support Site
**
Is the Remedy Support Site having problems?
I can open the Support page, but when I try and login the login
screen
emedy Support Site
**
Is the Remedy Support Site having problems?
I can open the Support page, but when I try and login the login screen
won't open.
__20060125___This posting was submitted with HTM
Is the Remedy Support Site having problems?
I can open the Support page, but when I try and login the login screen won't
open.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where th
D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: John Hanson <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 21, 2007 6:21:45 PM
Subject: Re: KB on the support site down?
**
I was looking up "email" (wi
lto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Wednesday, February 21, 2007 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: KB on the support site down?
**
Yes. What are you searching for?
Thin
T.ORG
Subject: KB on the support site down?
**
Howdy,
I'm unable to get any results on the support site KB for anything that I
put in as the search keyword. Is anyone able to get this to work today?
Thanks,
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Po
I just did a couple of keyword only searches without problem (DST, COLSUM)
Susan
On 2/21/07, John Hanson <[EMAIL PROTECTED]> wrote:
**
Howdy,
I'm unable to get any results on the support site KB for anything that I
put in as the search keyword. Is anyone able to get this to
John,
It worked for me about an hour ago, but it was very very slow.
Howard Richter
On 2/21/07, John Hanson <[EMAIL PROTECTED]> wrote:
**
Howdy,
I'm unable to get any results on the support site KB for anything that I
put in as the search keyword. Is anyone able to get this to
Howdy,
I'm unable to get any results on the support site KB for anything that I
put in as the search keyword. Is anyone able to get this to work today?
Thanks,
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone (971) 321-7153
[
, February 02, 2007 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Compliments to the Documentation Section of Support Site
Maybe it's a caching issue or something, but I don't notice anything
different on the doc site. Are the differences so obvious that I will
notice them wh
Behalf Of Matthew Wollman
Sent: Friday, February 02, 2007 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Compliments to the Documentation Section of Support Site
I do have to concur, it is much easier to find the what you need.
Matthew L. Wollman
Supervisor of Faculty & Staff Help Desk Servi
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor
Sent: Friday, February 02, 2007 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Compliments to the Documentation Section of Support Site
Wow,
What a great job. I am really impressed
Wow,
What a great job. I am really impressed with the documentation section.
What a great improvement. I like the direction this is going. It looks
clean, organized in a way that makes sense.
I especially like the extra table behind some of the links that
separates Technical Bulletins, prod
Many have 2 or 3 environments such as Development and Production or
Development, QA, and Production..
So you can save each environment that is a member of that contract on the
support site and when raising a ticket associate the particular environment you
are facing an issue with...
Joe
ndace
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, January 31, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tips for dealing with Remedy's new support site
I have found that it is worth the initial effort to go ahead
**
While talking about the support site, I thought I might try to ask if anybody
experienced any problems with the BMC Remedy Product Download link.
When I click on it, I only get a blank page with a white rectangle in the left
top corner (it edges are actually grey). No messages, nothing.
I
Remedy's new support site
**
Another related tip, I noticed when submitting a new issue, the Product*
field is read-only when first attempting to add information. This
forces one to select from the attached menu.
The work-around for this is to select from the field to the right and
select
PROTECTED] On Behalf Of Joseph Kubasek
Sent: Wednesday, January 31, 2007 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Tips for dealing with Remedy's new support site
** Here is a few of things I stumbled over that may reduce your
frustration level in using the new support site.
* When you a
Here is a few of things I stumbled over that may reduce your frustration
level in using the new support site.
* When you are defining "My Product List", if you first enter a string in
the 'Product Name' field, then the menu only returns items that contain that
string.
Michelle,
The thing is that when you close your firefox browser and switch to IE you
would still have the same IP address? I guess what you found is not related
to this specific issue.
To make sure I will not have problems with the Support site I use the ietab
extension in Firefox and set that
David,
It appears that part of the support site is on Mid-Tier 6.3 patch 16.
Not sure if this could be related or not.
On page 9 of the 7.0.01 Release Notes, the "What's New in AR System
7.0.01" section states "IP Address change no longer requiring [requires]
a
Hi, Scott:
I don't think my email made it. Sorry if you guys see this twice.
I have been having multiple issues with the support site for sometime.
I don't have any of the log in issues from a few months ago. However, I
receive RPC errors when attempting to view any cases. The Dev
lto:[EMAIL PROTECTED] On Behalf Of Scott Philben
Sent: Thursday, January 11, 2007 12:10 PM
To: arslist@ARSLIST.ORG
Subject: BMC Remedy Support Site Problems
Has anyone ever tried to search the knowledge base on the BMC Remedy
support site (I know, the odds of actually getting something usefull is
pr
I just attempted to search for an old case on the support site and received
the following error dialog:
"Failed to connect to ServletExec
Group=hou-remprd-03
Address=an IP address at port
The error number is 146"
Sigh
Has anyone ever tried to search the knowledge base on the BMC Remedy support
site (I know, the odds of actually getting something usefull is pretty small
but I tried anyway) and gotten an error message back starting with:
caught exception
blah blah blah
document.body.insertAdjeacentHTML is not
nt
860-766-4761
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Watson, Benjamin A.
*Sent:* Wednesday, November 22, 2006 12:21 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Support site having problems?
**
Since this is the most recent Support Site
.ORG
Subject: Re: Support site having problems?
**
Since this is the most recent Support Site issue thread, I thought I'd
add to it (and rant a little).
1. If you're only allowed to access the support site from a single
IP at any given time, then the fact that I logout from 1
Since this is the most recent Support Site issue thread, I thought I'd
add to it (and rant a little).
1. If you're only allowed to access the support site from a single
IP at any given time, then the fact that I logout from 1 machine should
release the connection allowing me
I have been trying to submit a ticket for 20 minutes now, and keep getting
an ARERR 9351 when I press Save.
Anyone else getting in? The rest of the site seems accessible enough (if
not always useful).
--
Rick Cook
Cook Enterprises
253-278-4112
__
FYI, posted on BMC/Remedy Support Central:
SCHEDULED OUTAGE
The Support Website will be unavailable from approximately 19:00 CDT,
November 17th until 17:00 CDT, November 19th. Applications impacted
include: Issue Management, Knowledge Base, Licensing and Passwords and My
Support Profile. If yo
o work with you
temporarily to resolve your problem.
Cheers,
Hawa
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, 08 November, 2006
10:08
To: arslist@ARSLIST.ORG
Subject: Re: Support site -
something I actually like!
ds
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message From: Rick cook <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, November 7, 2006 10:24:57 PMSubject: Re: Support site - something I actually like!**
You should be able to click
Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe
DeSouzaSent: Tuesday, November 07, 2006 2:34 PMTo:
arslist@ARSLIST.ORGSubject: Re: Support site - something I actually
like!
**
How do you do that?
If I try to log into my account it says that I have no contract th
To: arslist@ARSLIST.ORGSent: Tuesday, November 7, 2006 8:36:06 AMSubject: Support site - something I actually like!**
In the interest of fairness, given my criticism of the new and "improved" BMC Support site, I thought I should mention when they do something right, too.
As a consultant with ma
Behalf Of Rick Cook
Sent: November 7, 2006 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support site -
something I actually like!
**
I don't think that expired or invalid IDs show up on the list.
Which is biting me in the butt right now, because my default ID is an expired
one. Su
bmitted under different support contracts (where at least one's support has lapsed).
Thanks,
Michelle
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Rick CookSent: Tuesday, November 07, 2006 7:36 AMTo: arslist@ARSLIST.ORG
Subject: Support site - som
7;ve submitted under different support contracts (where at
least one's support has lapsed).
Thanks,
Michelle
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
CookSent: Tuesday, November 07, 2006 7:36 AMTo:
arslist@ARSLIST.ORGSubject: Support si
**
In the interest of fairness, given my criticism of the new and "improved" BMC Support site, I thought I should mention when they do something right, too.
As a consultant with many current and former customers, I like having the ability to look at all of the tickets that I created,
6 11:24 AM To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed? Endless Loop: Documents?
** > Any ideas? Yup. It's a goof/glitch. There is no Version 9.9.08 or 9.9.09.
-David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc.
ST.ORG] On Behalf Of Easter, David
Sent: Thursday, November 02, 2006 11:24 AM To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed? Endless Loop: Documents?
** > Any ideas? Yup. It's a goof/glitch. There is no Version 9.9.08 or 9.9.09.
-David J. Easter Sr. Product Ma
Title: RE: Remedy Support Site - Fixed? Endless Loop: Documents?
**
David:
Testing maybe?
James McKenzie
L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, November 02
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