I remember the original Performance White Paper (for v5.x, I think) that
said that Min=1-2xCPU and Max=3xCPU was about all that was useful. I wonder
what is responsible for the increase in recommended threads. The new and
expanded API set? Or is ITSM 7 simply pushing the system to levels not
oft
Just went to the Support page for the first time in a couple weeks. Anyone
else notice the changes to the Issues page on BMC Support? You can now
choose Product Categories and Products and Profiles right on the same page,
instead of having to go to a separate (and oft forgotten) tab to select
tho
Don't be too embarrassed, Dwayne - that is a recent requirement that caught
most of us unawares. You used to be able to save them all at once without a
problem, but then I think in v6.3 or 7, something internal changed, and now
we have to save them individually.
Rick
On 11/14/07, Dwayne Martin <
27;Souza*
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *Rick Cook
> *Sent:* Wednesday, November 14, 2007 2:23 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Re-appearing Expand Boxes SOLVED
>
> *
Ben, have you pinged your sales rep on this? It seems like a question they
should be able to get you an answer for.
Rick
On 11/14/07, Benjamin Trimmer <[EMAIL PROTECTED]> wrote:
>
> **
> Fellow Listers,
>
> I've been in contact with Remedy Support and have gotten the expected,
> usual response a
Thanks, Chris - good info as always.
One correction - the EffectTech data load solution DOES offer the
people/permission groups import, but only in the advanced solution that you
pay for. The free download doesn't do that. I am told that they are
working on a number of enhancements to the advanc
Indeed, Matt. I was worried when Dan Hardy left BMC that this might go on
the back burner, but Appajee has been extremely supportive of this
technology, and we (sorry, Dan) haven't missed a beat in terms of the
usefulness of it.
Thanks, Appajee!
Rick
On 11/14/07, Carey Matthew Black <[EMAIL PRO
Michael, turn on your workflow logs and try it again. I think the error is
actually complaining about a different entry that needs to exist to allow
yours to exist. The logs will lead you to that entry.
Rick
On 11/15/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote:
>
> ** ARS 7
> ITSM
Aaron, it would help us if you told us what version of AR System/ITSM you
are using.
Thanks.
Rick Cook
On 11/15/07, Aaron Cronin <[EMAIL PROTECTED]> wrote:
>
> Hi all
>
> Noob alert!
>
> I am trying to configure incoming emails to modify a ticket however I keep
>
s and many thanks for the
> > input.
> > > The list never lets
> > > me down and for that I'm very grateful!!
> > >
> > > I was hoping to use a simple single AL. Direct SQL
> > > was my first choice
> > > and it works great IF... I put a WHERE claus
Good idea, Matt and Axton. Complete release notes, have, unfortunately,
been an issue for recent Remedy patches, though. Apparently the product
and/or release manager thinks that providing them is less important than we
think it is. Changing that would make me happier.
Rick
-Original Messa
data to HPD:IncidentInterface_Create.
>
>
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday, November 16, 2007 6:29 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:
Rami, you can't push tickets directly into the HPD:Help Desk form - you have
to push them into the HPD:IncidentInterface_Create form, which will create
the Incident records. And if you're pushing many thousands of records,
there will be some performance enhancements you'll want to have put in plac
Claire, your BMC sales person should be able to show you this, and/or set
you up with evaluation licenses on one of your servers. Contact him/her to
discuss your options.
Rick
On 11/19/07, Sanford, Claire <[EMAIL PROTECTED]> wrote:
>
> Does anyone out in Remedy land have a server that can be vie
I can't recall seeing any of my customers say that it was set up in a way
that really matched how they currently use "on-call". Some of the
architecture and naming needs to be updated to fit how people do it now vs.
5 years ago, when it was probably quite adequate.
So, props for having that funct
Good idea, Dan. I think I would lock it down further by doing what ITSM
does - show the user's tickets in a table field, and restrict (if
you wish) their ability to open the individual items from that in a Dialog
only. Give them columns that show the Status and other basic info, and
maybe a means
o 3 different ones based on Region) and assign the
> ticket automatically to the person on-call.
>
>
> Thank you all for the replies both on and off list.
>
> Claire
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [E
You can track server events for things like that. Look in the Server Events
form, and then in your AR system docs for the table of codes.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Viji.PK
Sent: Tuesday, November 20
Frank, does the email error log form give you any useful information?
Rick
On 11/20/07, Frank Caruso <[EMAIL PROTECTED]> wrote:
>
> ** I am attempting to send and email template to the Email Engine to have
> it create a record.
> I've exported an Email Tempalte, filled in the required fields and
J.T., if you haven't already, I would contact both your sales rep. and the
Director of BMC Support, Jay Shankar
(jay_shankarATbmcDOTcom<[EMAIL PROTECTED]>),
with your questions and issues. I agree that the BMC SLA needs to mean
something more than it does now, but that's a process that will have t
I copied a Filter from the only server to which I am logged in. I made some
changes to the Filter's Push Fields action and saved the Filter.
Whoa, fella, not so fast there. Got this error: "Push fields actions that
affect entries in other forms can only affect forms on the same server in a
filt
I just talked to the architecture guy - he confirmed your suspicions and
mine. The server is known by two different names, and I was only given the
non-standard one. (D'oh!) I don't even want to get into why they would do
that...
Thanks, guys!
Rick
"The more complicated the make the plumbing,
I have used Migrator 7.1 (which I agree is a nice upgrade) against ARS
7.0.xservers, and have seen no problems related to that.
Rick
On 11/21/07, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> ** Craig,
> From preliminary testing -- mine --- of ARS 7.1 / ARS 7.1 Servers --
> using Migrator 7.1
>
Nope - change fields only allow one field per action. However, you can have
25 actions on the same AL, so to the user, the difference is transparent.
Doesn't matter where on the form the fields are.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] O
Accurate, Cheap Pick two.
On Nov 22, 2007 2:30 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Nope - change fields only allow one field per action. However, you
> can have
> 25 actions on the same AL, so to the user, the difference is transparent.
> Doesn't matte
Mark, it would seem that if one can select multiple discrete rows, that must
be an API or Run Process command to execute an action against all selected
rows. Is the break in the process that of not being able to select multiple
rows using workflow, or not being able to execute workflow against the
I would love it, Ty. Thanks!
But rather than send it to all of us, does BMC have a link to it that you
could send us? If not, perhaps you could have Matt Reinfeldt put the notes
on his site. Just trying to stop the slaughter of innocent bandwidth!
Rick
On 11/27/07, T. Dee <[EMAIL PROTECTED]>
Generically, you could have your Open Window Active Link set a value in a
field, and have the changed value in that field trigger the Filter actions.
That's about as close as you could come, though.
Rick
On 11/27/07, LJ LongWing (Head) <[EMAIL PROTECTED]> wrote:
>
> ** WellFilters can't open
Jenni, if you still have your install folders (in the ARServer directory, I
think), the .def/.arx files should still be there from the installation.
That AL might be in one of the files.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of W
I'm just wondering - would spending more time in analysis have gotten 7.1.0
to a more stable state at present than it is now? I know hindsight is
20-20, but breaking things that hadn't been broken before is consistent with
a recent trend that I hope to see reversed soon as engineering practices
ma
Brian, CMDB will work with ITSM 6 - in fact, v1.x is installed with it. So
some of the links to customer Assets that used to go directly to AST:Asset
now hit the appropriate CMDB tables. You have the option to use CMDB 1.x,
which works fine with ITSM 6, or upgrading to the 2.x version of CMDB, wh
Actually, that wouldn't be how it worked, but if he's using ITSM 7, it's
possible that Incidents are being discarded (i.e. opened but not saved by
the user). Those are allocated an Incident ID when the New window is
opened.
If he's on ITSM 7, he can go to the HPD:IncidentInterface_Create form - i
but it failed. It complained about the archgid utility not working
> on ARS 7.1.
>
> Is the ITSM upgrade app the way to go if I can get this error corrected?
>
> Thanks
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
zandi
> Sent: Wednesday, November 28, 2007 9:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.1 Patch 1
>
>
>
> **
>
> Rick,
>
> You know how things go.. I'll bet the Q&A guy said no.. and so did the
> team, but someone higher in the food chain who knows better said
Why, what could be simpler than a ruler across the knuckles, administered as
necessary? ;-) Seriously, my preference would be to simply report this
person for violation of whatever IT policy prohibits such actions. That's
assuming that (s)he is causing some problem by doing so.
Rick
On 11/28/0
gt; EMBARQ
>
> Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199
> Email: [EMAIL PROTECTED]
>
> Voice | Data | Internet | Wireless | Entertainment
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PRO
There is a little Java tool that allows you to check a box for what you want
to do and it will show you what perms/roles are necessary to make that
happen. I think that's downloadable from either Support or the Dev.
Network.
Rick
On 11/29/07, T. Dee <[EMAIL PROTECTED]> wrote:
>
> ** Does anyone
What version of Java are you running? There was a problem with 1.5.0_11 not
being installed in the proper directories (which is one reason Remedy
recommends _12), and if that's the case, emails just won't process.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMA
Michael, you should look into the Auditing function that's already a part of
AR System. Look in the Form Application Objects manual for v7, or the
concepts guide in 6.3. I think it will be easier to use that than to
re-invent the wheel.
Rick
On 12/3/07, Thad K Esser <[EMAIL PROTECTED]> wrote:
>
Just a guess here, Rob, but if you installed the SIM plugin but did not
configure it, that may be the source of the error. Disable the plugin in
the armonitor.cfg and/or ar.cfg files and see if that helps.
I wonder if that error may also be covering for a bad interface with Java.
Rick
On 12/3/0
nd put
> all of my auditing in one easy place.
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Monday, December 03, 2007 12:31 PM
> *To:* arslist@ARSLIST.ORG
> *Subject
Michael, this is probably because RDP is looking in the Registry or
directory structure where the 6.0 Admin is installed, which is different
than the path the 7.0 Admin is installed in. You may have to install
a 6.0Admin just to get RDP installed, but there's probably a better
way through
some hac
* Re: Happy Trails, Pat Zandi!!
>
>
> ** I have to add my "AOL" to Rick's comments and say
>
> *ME TOO!!*
>
> Hope you find something in the Remedy Community!
>
> --
> *From:* Actio
ool is ready.
On 12/5/07, Elry <[EMAIL PROTECTED]> wrote:
>
> For what RDP gives you - better wait for the next iteration - if there
> is one...
>
> Try Abydos Analyzer instead - superior product for developers.
>
>
> On Dec 5, 3:12 pm, Rick Cook <[EMAIL PROTECTED]
ip with me.
I am a better person for knowing you (and I hope that isn't past tense!).
The list wouldn't be the same without you, buddy!
Rick Cook
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.
Someone had reported a similar problem here recently, and it was traced to a
timeout setting on the load balancer. I would check similar settings on the
network architecture, too.
Rick
On 12/6/07, Olds, Kimberly M <[EMAIL PROTECTED]> wrote:
>
> **
>
> OK – I am desperate for some help so I am hop
Yes. You can do it using email templates or by just pushing the data in the
emai fields (subject and body) to fields on a staging form, adding some
default data to allow the Incident to be created, and then ensuring that
someone does triage on it to get it properly categorized and assigned. Just
ur qualifications.
>
>
>
> J.T. Shyman
>
> Column Technologies
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *T. Dee
> *Sent:* Thursday, December 06, 2007 9:40 AM
> *To
blem
> when I email the template for Remedy to consume?
>
> Thanks!
>
> T.
>
>
>
> On 12/6/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> >
> > ** Yes. You can do it using email templates or by just pushing the data
> > in the emai fields (subjec
I think there is some basic functionality in ARS but it really gets beefed
up in ITSM 7, and I think some more in ARS 7.1.0. There's no reason a smart
guy couldn't build himself what Remedy built on those platforms, so you
wouldn't need to install ITSM 7 to get the functionality contained therein.
27;t strike me as particularly
dangerous.
Rick
On 12/6/07, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> I think there is some basic functionality in ARS but it really gets beefed
> up in ITSM 7, and I think some more in ARS 7.1.0. There's no reason a
> smart guy couldn't bu
Be careful what you wish for, Ty. The burden the SLM engine places on a
server is high enough already with adding that substantial level of depth to
it, and it's fragile enough at its present usage levels. Let's let it get
better at walking before we ask it to run.
Rick
On 12/7/07, T. Dee <[EMA
If you're talking about upgrading AR System, that's not too hard. ITSM 7 is
NOT an upgrade, it's a new installation. The two applications are
completely different products, with very little in the way of common forms
and/or workflow. Depending on your required timeline and available cycles,
you
>
> That's a really expensive way to achieve the goal. You are adding
> inserts, updates, and deletes to an operation that otherwise doesn't
> require it.
>
> Create a db view that gives the data set you want from the existing
> data, then put a view form on top of it.
>
I'm not aware of one, and there have been several threads on the list over
the past few years discussing the topic. You'll have to use a SQL command,
unfortunately. About as close as Remedy gets to that functionality is
enforcing unique indexes, which is a little extreme for what you're trying
to
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday, December 07, 2007 1:53 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Distinct Lists
>
>
>
> **
>
&g
Look, whoever you are, I don't care what you call yourself, I tend to think
any child of Doug's would at least use the English language as if it was his
first language (which you don't) and spell his own name correctly (which you
didn't). If this is your idea of making a good first impression, it
Lisa, after you create your set Fields, open the expand box on that long
string, and set your data like this:
$App1$ + ", " *"*
*"*$App2$... etc.
The act of entering a hard return between the quotes will cause a vertical
bar to appear, representing the CR when you save the action.
Rick
On 12/11
No, it says it's just for initial data load. Effective Technology's product
can be used as efffectively for both initial and maintenance loads.
Rick
On 12/12/07, Bowen, Marc <[EMAIL PROTECTED]> wrote:
>
> **
>
> Has anyone used the new data management (Patch 9003) process for loading
> data into
You're correct, Don. Any bulk data loading into ITSM, regardless of the
tool or method, should be done by the Data Administrator(s) of the system,
not the Support Staff. Most of us have seen (and those who haven't, take
heed) ITSM configuration data run amok because of insufficient controls
aroun
And if you're using ITSM 7, increase your max thread count to about 2x-3x
what you have been accustomed to using. It apparently does make a
difference.
Rick
On 12/12/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
>
> **
>
> You should go with 2 load balanced AR Servers in a server group with
Ricki, one methodology that is used is that as of X date, all new tickets
will be opened in the new system, while existing ones get worked to closure
on the old. After 30 days or so, all unclosed tickets will be migrated to
(or recreated in) the new system, and you can do what you will with the ol
Check the service account info - sometimes upgrades return those to the
default data.
Rick
On 12/12/07, Frank Caruso <[EMAIL PROTECTED]> wrote:
>
> ** 1. Is ARS Remdy running. Do you see the ARS processes?
> 2. Can you log into the database?
> 3. Can you ping the server from your desktop?
> 4. Ar
I don't know that many of us disagree with you, Ty, but speaking for myself,
I just don't see it happening as part of the SLM product offering any time
in the near future. I hope I'm wrong, but I doubt that I am.
In the meantime, good luck building your own. If you can make it actually
work, I w
Well, even assuming that you didn't want to build a separate form for
attachments, couldn't you use the permissions on the field to control the
R/W access to it (i.e. allow Submitter only)? Or perhaps only allow write
access to the field from a Submit window.
Rick
On 12/13/07, FRANK, GORDON CTR
Christie, there was an entire thread on this a couple of weeks ago. Had to
do with an IE setting, I think. If you search the archives, you'll find the
full answer.
BTW, is anyone else getting IE 6 browser crashes since the latest round of
security updates?
Rick
On 12/14/07, Pargeter, Christie
--
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday, December 14, 2007 11:10 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Strange Error Message - Midtier
>
> BTW, is a
That would depend entirely on the system. I know of nothing in AR System
that would inherently limit those things, the limits would more likely be a
result of limitations in your DBMS, Server, or Network architecture. AR
System scales very well - many Fortune 100 companies use it, as well as many
Ty, I think there is a white paper that explains the nature of the entity
relationships better than the base documentation does. I'm pretty sure it's
either on the support site or in the Dev. Network. I found it helpful.
Rick
On 12/18/07, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:
>
> ** I thi
Brandi, you need to submit your record to the SRM:RequestInterface_Create
form, which will then do the necessary validation (and retrieval of fields
like Group IDs) and push the record out to the customer facing forms.
Rick
On 12/18/07, Brandi Barbour <[EMAIL PROTECTED]> wrote:
>
> All,
> I am us
on id in
> the People form in the remedy system. If I choose a generic account to
> hardcode to that field then that will affect the autoassignment and not
> route it incorrectly, correct?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [
Rabi, when you do report back, I would be curious about the impact on the
performance of SLM that including this additional layer might create. I
think you're right that developing the workflow isn't rocket surgery, but
we'll see how well SLM can handle having the heat turned up on it.
Rick
On 1
Being able to have multiple Change Fields in one action.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Monday, December 24, 2007 2:47 PM
To: arslist@ARSLIST.ORG
Subject: You are granted one wish for ARS -- what is
David, I was thinking of option #2 before you even mentioned it. The key
thing for me is whether you can keep the Class data up to date without too
much work. Also, I would (if you haven't already) use CMDB 2.x - the class
structure is more easily adapted to your purposes.
Rick
_
From
sed companies?).
-d
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, December 26, 2007 1:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Change RFC Design Question
David, I was thinking of option #2 befor
If your BB environment is set up to use web access, I would recommend
constructing a truncated view of the approval screen, and send them that.
If not, perhaps if your emails asking for approval had three URLs embedded
in them - one for Yes, one for No, and perhaps one for Need more Info, those
cou
Russ, they changed the names of the docs in v7. The information you're
looking for is still in the set somewhere, but books by those names don't
exist. I would start with either the Concepts or the Workflow Objects
Guides.
Rick
_
From: Action Request System discussion list(ARSList)
[m
Not trying to be flip, Tom, but read the install manual - and follow it TO
THE LETTER, assuming nothing. Most failed email installs and setups happen
because something was not done exactly as the book said it was to be done.
Do that, and I'm sure that you will be successful, and you will learn a f
edy Developer
>
> Leader Communications, Inc.
>
> 405 736 3211
>
>
> -Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Wednesday, January 09, 2008 9:31 AM
> To: arslist@ARSLIST.
...against what version of AR Server? And how much RAM does this client
have?
Rick
On 1/9/08, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]>
wrote:
>
> **
>
> Hi all, I have a coworker who has an issue where when he starts to synch
> his search database, his admin tool immediately crashes a
I don't think that's changed, Norm. What I hope does change is the practice
that a company or two seems to have where they send their newbies through
all the training, and then expect them to pass the RAC class without any
real experience. Most can't, and even worse, a few can, which means some
products, I would make it as easy and inviting as possible for new
developers to embrace it or just enter the field.
That's my rant for today…it's Friday, so it's OK, right?
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sen
BMC is working on, and should release soon (next few months?),
certifications for the ITSM products, and there are already classes in
using, installing and configuring them. Keep checking the education site
for details.
Rick
-Original Message-
From: Action Request System discussion list(
James, I'm not saying you're right or you're wrong. But while you have a
right to ask for certain practices to be followed when dealing with your
company, you must understand that your customers have the right to have
different expectations and levels of information than the ones you prefer.
Succe
ference in the expectations of Arslist members from country-to-country?!
-----Original Message-
From: Rick Cook [mailto:[EMAIL PROTECTED]
Sent: 28 March 2007 15:26
To: arslist@ARSLIST.ORG
Subject: Re: Permanent Remedy Developer
James, I'm not saying you're right or you're wrong.
Vinson,
Check both your Field and View Properties and ensure that those buttons are
enabled. I remember having some problems displaying attachments in a Dialog
or on the web in ARS 6. The results were inconsistent, and Support never
did find out the problem (to my knowledge).
Rick
-Origina
Your form has a unique index that is being violated. I assume you know what
that means. Figure out which field(s) is/are indexed with the unique flag
set, and ensure that you're not trying to add a value that already exists
for that field.
Keep in mind that a NULL value is also considered a valu
Frank, the first thing I would check is the network routing and the
authentication settings on the load balancer.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, April 04, 2007 9:04 AM
To: arslist@ARSLIST.O
Lisa, what if you hid that field, and did a set fields from it to a Remedy
D/T field that is local (not part of the DB table)? That way, ARS would do
the string conversion.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
I would add a few things:
Make sure that all of the paths to any called executables, macros, etc. are
the same on both servers, so that workflow won't break.
If you use any installed applications, ensure that you set up the order of
precedence in the AR System Server Group Ranking form.
Turn of
Well, until you find out what's doing it (perhaps a DB backup/restore
process?) you could do an export of those forms and their data each night.
Make them into a deployable application to make that process easier.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAI
Gareth, is the inverse true that if Asset is installed first, that forms for
other apps it creates would have to be modified by their parent applications
when it is their turn to be installed? I'm trying to figure out if we're
robbing Peter to pay Paul, and where the biggest net win is.
Rick
. If you get all the way through IM CM PM SLM
and then your CMDB extensions fail...
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Rick Cook <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
04/09/2007 01:15 PM
Please respond to
arslist@
Tom, I just took this class, and in all fairness to BMC, did not have the
same experience that you did. Our installs were pretty much done by EOD
Tuesday, and we had some time left over Friday after going through the
config stuff. By not installing the DSL until the second (or subsequent)
applica
Christian, I just recently took this class, too, and while I think you would
have enough to implement CMDB, they were admittedly light on the
EIE/discovery stuff. They did cover the topic (most of a day, I think), but
admitted that there were far too many details to cover that facet of the
topic c
Dan, you can create some simple Remedy forms, using menus and workflow that
call the SQL commands to populate the fields. I built one in about half a
day. Then you could export that data.
Rick
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf O
Have them look at them backwards - figure out what information they could
gain value from getting FROM the system, and then use the CTIs to gather
that information from them. It's a way of quantifying how the system is
used.
Rick
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From: Action Request System discussion list(ARSList)
[
Dan, the records are automatically added as assets when they are received.
You don't need to do anything to make that happen if you use their process.
You MAY have to customize a trigger to bypass the P.O. creation process if
you don't use the one that fires the workflow in AM. I hope they offer m
TECTED] On Behalf Of Dan Fraser
Sent: Monday, April 16, 2007 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management Tool
**
Rick,
Thanks for the help. Do you currently use AM ? I'm a very new Admin and need
to find a resource. It seems that documentation of the workflow is sparse at
best.
the MT patch three times. Each time, the file size is
identical - 73,129 KB (in Explorer).
Anyone got any ideas on how to get around this? It's a new one for me.
Rick Cook
Cook Enterprises
253-278-4112
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