m itself
as a
> major product, Microsoft will put them out of the IT service management
> business.
>
> Shawn
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Thursday, J
to selling AR System itself
> as a major product, Microsoft will put them out of the IT service management
> business.
>
> Shawn
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Se
tatements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc. My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
his forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Thursday, July 19, 2
Yeah - you want to untangle that spider web, have a nice year! Gartner and
other groups rank BMC's CMDB at the top of the class, but that may not mean
much to some.
Rick
On 7/20/07, Tony Worthington <[EMAIL PROTECTED]> wrote:
Because ITSM7 is built on the Atrium CMDB?
--
Tony Worthington
[
Sure. Turn off the feature at the table level, and instead have an Active
Link that fires on Table Dbl Click, and has an Open Window command. You can
specify there whether it's to be in a new or current window, I believe.
Rick
On 7/20/07, Pargeter, Christie <[EMAIL PROTECTED]> wrote:
** Is t
Aaron, I think that multiple LDAP sources is an ARS 7.0 function.
Not sure you can do it in 6.3.
Rick
On 7/23/07, Aaron Keller <[EMAIL PROTECTED]> wrote:
** The brain trust in our Windows Admins group named our NT domain to
match our company name, and now that our company name has changed, we
Anyone else ask that the Mail system be redone? I think it's time to stop
tweaking it and remake it into something more flexible. It's not bad now,
but it could be a lot better.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sun
gement Business Unit
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Tuesday, July 24, 2007 7:23 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC Remedy AR System Web Client Survey
** Anyone else ask that the M
Remedy's policy has long been to support new versions of OS/DB within 60-90
days of that new version's release.
This is just a guess, but I'd look for a patch or a dot release in the next
month or so.
Rick
On 7/24/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]>
wrote:
**
Anyone know
Ironically, there was a time not that long ago that I could get the KB site
to work WITH Firefox, but not with IE. That was before they 'fixed' it,
though.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
Sen
Some will be the same - how to create workflow objects and such. Some shows
detailed info about the User Tool that many may not know otherwise. If you
have taken the v6 class and have some experience working with v7, you may
not get much out of the v7 class.
Rick
On 7/31/07, John Atherly <[EMAI
me 2. The other question is how many people either have or plan to cert.
with the ITSM apps.
Rick
On 7/31/07, Bruce Scott <[EMAIL PROTECTED]> wrote:
>
> I'm one.
>
>-Original Message-
>From: Action Request System discussion list(ARSList) on behalf of
> Scott Ames
>
some where that Installation and Configuration of
> ITSM 7 is only for partners
>
>
> John Atherly
> American Power Conversion
> [EMAIL PROTECTED]
> 401-789-5735 Ext. 2120
> 1-800-788-2208 Ext. 2120 __20060125___This posting was
> submitted with H
it___ __20060125_______This posting was submitted with HTML
> in it___
--
Rick Cook
Cook Enterprises
253-278-4112
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
gt; I don't think that's the case. Aren't all incoming attachments visible in
> the AR System Email Message form? Even if they're free-form emails
> without using templates?
>
>
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
>
>
&
ation Technology
>Kennametal Inc.
>
>
>
> __20060125___This posting was submitted with HTML in
> it___
--
Rick Cook
Cook Enterprises
253-278-4112
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
e upgrade of
> full-ITSM from 5.0 to 6.0 without hardly breaking a sweat and managing
> it as a one-woman show from beginning to end.
>
> H, now where did you guys say that info on MS Service Suite was?
>
> LOL - Have a grand weekend all
>
> :-)
>
> Candace
>
&g
CTM:People is the main one for ITSM 7. The thing you'll trip over is the
conditionally required fields that are new for v7. You can either dig into
and learn the workflow in advance, or turn on the Filter logs and see what
stops the import process each time a validation Filter gets in the way.
R
Thad, the client level JRE is no longer required for Mid-Tier, but I
recently found out that it IS required for use by Flashboards 7.x. I think
it's also required by ARS (and thus, on the AR Server) due to some Java
applets like the Data Visualization fields, but I haven't formally tested
that.
R
Nope. There's only one button that can be connected to an Active Link.
Just make a copy of the AL, rename the copy appropriately, and change the
button.
Rick
On 8/2/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote:
>
> ** I have two buttons on a form - one at the top, one at the bottom,
And FUBAR is a term coined by the military for...well, ask a vet.
Rick
On 8/3/07, Shellman, David <[EMAIL PROTECTED]> wrote:
>
> ** Hugo had it correct. He is referring to FOOBAR which is a reference
> often used with perl and probably most of the older programming languages.
>
> --
Gentlemen, start your beanies!
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng
Sent: Sunday, August 05, 2007 1:11 AM
To: arslist@ARSLIST.ORG
Subject: Propeller heads?
:-)
https://bmcuserworld.com/catalog//p
Neel, there are known issues with floating licenses and server groups.
Contact support for the specifics.
Rick
On 8/6/07, Neel Guatam <[EMAIL PROTECTED]> wrote:
>
> **
>
> David,
>
>
>
> We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version 7.0.0.
> We are running Win 2k3 with SQL S
ividual
>
> ·
>
> Integrity
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Monday, August 06, 2007 2:28 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re:
Yes, welcome to the best online source of information around. Newbies are
welcome and dumb questions allowed, though in addition to providing enough
info for us to know how to help you, it also helps us to help you if you can
show how you've attempted to resolve the problem yourself, using whateve
Another thing to consider is whether you need an agent-based tool. If many
of the IT resources you plan to track will not be usually accessible by the
Discovery tool (remote laptops, PDAs, servers behind another firewall, etc.)
you will only be able to track those with a local agent on those boxen
Or, you could grant the users membership to the groups, give them the
appropriate permissions, and mark them as unavailable in the groups (so that
assignments and notifications don't happen). This is commonly done for
managers.
Rick
On 8/7/07, Dustin Udy <[EMAIL PROTECTED]> wrote:
>
> I am wonde
gt; -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Tuesday, August 07, 2007 3:42 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Product Catalog
>
> **
> Or, you could grant the users member
Eric, it would help if you could tell us more about your environment, and
what system logging you've looked at in your performance evaluation.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ZHANG, ERIC L
Sent: Wednesday,
My vote is "Later than we want it, but sooner than it should be", but then
that's always my vote. ;)
Rick
On 8/9/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
>
> ** Is it time for another great ARSList "Guess the release date" contest?
>
> --
> *From:* Action R
> > > ***WebappClassLoader
> > > *** delegate: false
> > > *** repositories:
> > > ***/WEB-INF/classes/
> > > ***------> Parent Classloader:
> > > ***[EMAIL PROTECTED]
> > > License Check Failure
> > > No valid license found for ILOG JViews Dia
Also know that the templates the users see are different than those that the
Support users see. This can be useful, but can also be a pain to maintain.
Rick
On 8/9/07, Pedro Cardoso <[EMAIL PROTECTED]> wrote:
>
> **
>
> I suppose many of you are using the default SRMS (Service Request
> Manageme
It's a visually misleading characteristic, but it's functioning as designed.
You can appear to select multiple entries in a table, but you're correct in
saying that without a loop guide, it will only process the first one.
Obviously, from a usability standpoint, one shouldn't be allowed to create
I would like a real time debugging tool, able to start at any point in a
process and watch in a dual window as the workflow processes, either
step-by-step or for an entire process, and the data changes.
I would also like a tool that makes adding Help Text easier (perhaps linking
to the Remedy doc
w about some other
fabulous 3rd party tool that will do this for you. In either case, it would
be a killer feature for the admin tool.
-A
On Aug 14, 2007, at 9:57 AM, Rick Cook wrote:
**
I would like a r
Nice list, Matt. I would add one more to the third one - how about a tab in
each workflow object that shows every container in which it resides? It
would be nice to see whether an Active Link I'm looking at runs in a Guide,
since there's no obvious marking (apart from clues like no firing conditi
me to bulk updates.
Axton Grams
On 8/15/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> Nice list, Matt. I would add one more to the third one - how about a
tab in
> each workflow object that shows every container in which it resides?
It
> would be nice to see whether an Active Link I&#x
Christie, why not submit the record into a holding form, and have the act of
creating that record populate the rest of the information and push all of
the data into your main form? Then you could have an Open Window action
fire after the real record was submitted.
Rick
_
From: Action R
Rather than just point you to a form, I think it would be a good idea for
you to research how the notifications work in v7 - it's WAY different than
in previous versions, and is important to know. I will give you a hint -
there is ONE filter that sends out everything, and one form in which the
mes
Oh, would that Pat's response was Friday Humor rather than the truth! Still
cracked me up, but in a kinda sick way...
Rick
On 8/17/07, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> ** Well,
> it is kinda like this..
>
> Go to issue Management,
> Select Product Defects
> (NOTE:: There is a bug w
True - sort of. ARS does not have its own query optimizer - it uses the one
in the attached DB. So while it's technically accurate to say that Remedy
doesn't optimize queries, in practice that's not as true, because the DB
does it for Remedy, so the queries are optimized.
If you meant to say tha
e index statement (and isn't aware of the ardb.conf feature or
> couldn't be
> bother with it)
>
> -Remedy (BMC's) recommendation is always through the admin tool (supported
> method), it you need to leverage the ardb.conf do so re: leafs...but it's
> your
>
I had the same problem, Shawn. If I remember correctly, the '#' is added by
the program. Try just entering the field name with '$', like normal - I
think that was what worked.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, S
I took BMC's a year or so ago - if you get the one with the BMC Flight
Simulator in it, I found that to be a big help, as did the rest of the
class, in making ITIL more tangible. It did include a proctored (required
for cert) exam at the end.
Rick
_
From: Action Request System discussi
I like the old way better, with a twist, to accommodate the Product cats.
Think of it in terms of a sentence, from the user's perspective:
I need to have a of done to my .
i.e. I need to have an Install of Microsoft Project done to my Laptop. Then
the Product cats can list the details of the h
There are a few API differences (as you know), but I wouldn't think that
those would cause DB corruption.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Wednesday, August 22, 2007 8:16 AM
To: arslist@ARSLIST.ORG
Sub
22, 2007 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC's Web Based ITIL Training Course vs Others'
**
Rick, you are probably talking about on-site course.
My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can
anybody confirm?
On 8/22/07, Rick Co
> ticket.
>
> I agree with you though, I prefer the old way better.
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, August 22, 2007 10:21 AM
> *To:* arslist
Well, Robert, that's kinda the downside to a development platform as
powerful as Remedy ARS. Ever program in C or Assembler? You can create
programs that do almost anything, which is great if you know what you're
doing, but hell on wheels if you don't. You can take the address of a
pointer in C
It is a classroom exercise, and involves a program written by (or at least
FOR) BMC to simulate outages of various kinds at a typical airport.
Airports are used because most people have been in one, and can visualize
fairly easily the types of issues that could befall one, and the effects of
those
I didn't have any problem downloading any part of p4 - just finished it, in
fact. I do question why one would need to use P4 of Migrator, since it only
resolves one issue - and a fairly arcane one at that.
SW00268652
Migrator crashes when opening a server with SCC enabled.
Rick
On 8/22/07, pa
I get the same thing, Louise, unless I only select a few applications (less
than a dozen). Support just blew smoke up my *** by telling me that the
issue was a momentary one regarding the restart of a web server. As if that
would cause the error to occur over a period of days.
Rick
-Origina
I know that it's rather tedious, but I would try turning on the workflow
logs and submitting a request that ends up in the Console, and then track
through each workflow object that managed data to/from each of their related
forms to ensure that I fully understand the entire process and that I
under
You trusted Migrator to do all that? I'm a pretty religious man, but that
is beyond the limits of my faith. Part of using Migrator is knowing what it
can and cannot be trusted to do well. It's like driving an old car you've
owned for a while - you know it's weaknesses and limits, and you learn t
For a new Production environment, I agree - a DB copy is the most efficient
and effective migration means. But on an existing production system, that's
not practical, because you would wipe out existing data. He didn't specify
which was in play, but since it was already at 4 GB, I'm assuming that
You need to set up Business Time Segments for both your normal work schedule
and your holidays, and then you may optionally set up work hours for each
Support Group, though it's really only necessary for those groups whose
hours are outside the main ones for each company.
Rick
On 8/23/07, Lammey,
) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Ray T.
> *Sent:* Thursday, August 23, 2007 6:01 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC's Web Based ITIL Training Course vs Others'
>
> ** Thanks Rick. I will go with the cheaper course.
>
> Thanks to other
Hmmm...I suppose that walking through the department with a clue-by-four
wouldn't be as appropriate as it would be satisfying? ;-)
Seriously, I try not to solve HR problems with software whenever I can avoid
it - the problem will just manifest itself elsewhere.
More seriously, I bet there's a fl
I have not had good success migrating data directly into currency fields.
What seems to work best is creating a temp field (either char or decimal -
can't remember) on the destination record and importing the decimal data
into that, then having workflow move it into the currency field. Since
decim
You could force changes to Status to cause an immediate commit to the DB.
There's a downside to that, and I'm not saying that I necessarily recommend
it, but that's one way of using an AL to drive a Filter action.
A better option you might consider is a Status Transition table, containing
the Fro
Congratulations! Be sure to practice that secret handshake...
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, August 24, 2007 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals
**
I found that I had to have the JRE installed locally to get it to display.
Support says that they can't duplicate it, but it might be something to try
if nothing else works.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar
If you have the character field on which the menu is attached display as a
Drop-down field, that would satisfy his request. I think that may be an
ARS 7.x feature, though.
Rick
On 8/27/07, Mahan, Janet L [EQ] <[EMAIL PROTECTED]> wrote:
>
> **
>
> I have a customer that wants to see the menu item
is just me, but I think that it's unacceptable to expect
customers to implement a patch blindly.
--
Rick Cook
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
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David, it's definitely a new product, you should not proceed in the
implementation any faster than your organization can keep up, and
consultants would definitely be able to help you, since there are many with
experience in getting past the undocumented hurdles that exist.
Rick
On 8/28/07, David
ces
>
> The University of Melbourne
>
>
>
> P: +61 (0)3 8344 2783
>
> F: +61 (0)3 8344 0917
>
> M: +61 (0)421 633 807
>
> E: [EMAIL PROTECTED]
>
>
> ------
>
> *From:* Action Request System discussion list(ARSList) [mailt
example).
>
>
>
> *Thanks-n-advance*;
>
> *HDT Platform Incident / Problem Manager & Architect*
> Robert Molenda
> *IT OS PA*
> Tel: +1 408 503 2701
> Fax: +1 408 503 2912
> Mobile: +1 408 472 8097
> [EMAIL PROTECTED]
>
> Quality begins with your
Might also check to see if the credentials of the user on the Email Service
are still valid - sometimes the passwords are accidentally set to expire.
Rick
On 8/29/07, Candace DeCou <[EMAIL PROTECTED]> wrote:
>
> ** Try performing a Stop on the service -then a Start. I've seen the
> email engine
Mary, your initial methodology seems sound enough - why was the API grabbing
the wrong Entry ID? Seems like an issue with the interface. Can it be
addressed there, instead of forcing you down this ever-spiraling path of
recreating the wheel?
Rick
On 8/30/07, Mary Dollus <[EMAIL PROTECTED]> wrot
Theoretically, it can work. It just takes a modification of how ITSM 6
interacts with the different CDM in v2.0. If you're experienced enough with
both HD 7 and CMDB to be comfortable doing that, then there is no patch or
white paper necessary. If you aren't, there was supposed to be a white
pap
tion will be on-board with
> ITIL best practices.
>
> You will need the latest release and patch of ARS 7, the latest patch for
> ITSM 6 and the latest release and patch for the CMDB.
>
> On 8/30/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> >
> > ** Theoretically, i
I don't see it on the patch page - it still shows the one from 8/21, which
is the same date as the other executables in that patch.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters
Sent: Friday, August 31, 2007 12:59 PM
To:
Just a thought - have you checked to see if all of the metatables are as
they should be? Start with arschema.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Friday, August 31, 2007 1:50 PM
To: arsli
HA! Hadn't caught that one. I think I'll wait for the first patch.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, September 03, 2007 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 available toda
1.5.0_12 is a good drop - avoid drop 11, though - it doesn't update the
Registry correctly on Windows.
Rick
On 9/4/07, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> ** nope-- just checked,
> also checked the doc's did not have a listing their either.
> for the mid-tier , I found the JDK needs to
Louise, the problem you reported is one of the reasons we're not going to
install patch 5. I asked (after digging through the docs as best I could)
for a list of what was added/modified/removed as a result of the patch, so
that we could know what of our customizations might conflict with those. I
So, the answer to making an "enhanced" tool functional is to take away the
only means provided to make sense of the applications that run on that
tool. Yeah, that makes sense. Isn't the point of a patch to make things
better?
Rick
On 9/5/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
>
> I encount
I'm having an issue with the UT similar to what Mary reported with the Admin
tool. It crashes whenever I open it. Anyone else experiencing such joy?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Wednesday, Septe
The other option is to find some "Rent-a-Wreck" place that will have some
older, cheap cars to rent - some might be sticks. The downside is that they
will often be well away from the airport. I like driving a stick myself,
but it's just not worth the hassle to get one in a rental.
Rick
On 9/6/0
David, I don't see Remedy Knowledge Management listed in either the 7.0.1 or
the 7.1.0 CM. Can you provide some data regarding compatible web platforms
for this product?
Rick
On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote:
>
> ** "*Italics* indicate an addition since AR System 7.0.01"
>
> -
Mary, there are other validations going on - even for arcane things like the
phone number. Adding the qualification like you did for those Filters
worked for me - you just have to turn the logs on and see where it failed,
then where the data can't be cleaned to the point where this isn't
necessary
It's telling you that there is no automatic assignee group for requests
submitted through the Requester console, and you must have specified in your
setup that assignments were to happen automatically. Specify some default
assignee group (like your Tier 1) for those tickets, and I think your error
In v7, the form name for Incidents is HPD:Help Desk. Is that visible in
your list?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Friday, September 07, 2007 11:24 AM
To: arslist@ARSLIST.ORG
Subject: we
Three words: Don't. Buy. Trouble.
If what you have is working, and there's nothing in the patch worth risking
a smoothly operating system, I'd hold off until there's a need to upgrade.
At that, I would wait about 2 weeks after a patch is released - if it's
still out there after then, it's proba
me ID on both the source and
destination servers, I think this is kind of a problem.
We'll see if Support can help, but this is really an engineering issue. I
can't wait for BMC to give us a migration tool I can trust.
created with the same ID
> across any server.. Is that not true?
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *Rick Cook
> *Sent:* Monday, September 10, 2007 7:10 PM
> *To:* ar
uza <[EMAIL PROTECTED]> wrote:
>
> ** So what happens when you use it, it just randomly skips some
> permissions or is there some sort of a pattern?
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROT
Rabi, I have had success using the Sync Search Database to lead me through
some of the related items in ITSM 7. Unfortunately, log files are about the
only other thing that's been educational. I'm sure that there is a utility
or two out there that can help - too bad BMC can't seem to provide any
Plaus that works with Admin 7.
>
>
> -Original Message-
> From: Rick Cook <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wed, 12 Sep 2007 12:35 pm
> Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
> Suite? No logging doesn'
> I haven't used it much myself, but based on what I saw few months ago, it
> seems to give you at least a good map to follow through Remedy Admin.
>
> PS: Sorry about the other reply. sent too soon
>
> On 9/12/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> >
> &g
I agree - it would be a monumental task for a new Remedy admin to decipher
ITSM 7. However, us old-timers can help by documenting what we know and
passing it along to our customers, to at least give them a place to start
looking. I created a cheat sheet showing where to modify certain
configurati
I have seen REGULAR malloc errors while using both Migrator and Admin since
upgrading to patch 4 (clients and server). We had no real choice about
upgrading, as it is *supposed* to fix a number of critical issues that were
in patch 2/3.
Windows/SQL platform.
Rick
_
From: Action Reque
SQL is, by default, a case-insensitive DBMS, and has been for the past
several versions. I don't even know how to set it up any other way, or why
someone would want to.
The last major DBMS to not be like this was Oracle - I think 9i was the last
one that could not be easily set up case-insensiti
Who can install ITSM patch 5 until they tell us what's in it? I won't.
When I asked for the contents, they said they couldn't provide one, and then
created a bug against the patch process. (Ya think?) How about fixing the
bug in the product manager for letting such an obvious oversight occur?
ld was set
to BMC, Bmc, or bmc.
--Original Message--
From: Rick Cook
To: Arslist
ReplyTo: Arslist
Sent: Sep 14, 2007 12:35 PM
Subject: Re: Case Sensitive searches
**
SQL is, by default, a case-insensitive DBMS, and has been for the past
several versions. I don't even know how to set
supposed to be asked for MS SQL instance.
--Original Message--
From: Rick Cook
To: Arslist
ReplyTo: Arslist
Sent: Sep 14, 2007 12:52 PM
Subject: Re: Case Sensitive searches
**
Yes, *** IF *** the DB was set up that way. Just because 10G and above CAN
be set that way doesn't mean that
urned results. It was only on Oracle that
required FTS to search large character fields.
Thanks,
Dave
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, September 14, 2007 1:05 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Bye, Sean. Glad you could be with us for a while. Best of luck with your
new product.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sean Cundiff
Sent: Friday, September 14, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Goodbye and
I, too, am feeling your pain. I have opened two issues in the past 2 weeks
where the initial responses were beyond silly, they showed a lack of an
attempt to even read what I had submitted. I am quite accustomed to
listening to the cadence and accent of Indian people speaking English, but
still c
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