Re: [otrs] Help fresh installation of OTRS 5

would be helpful for investigation. Opensuse 13.2 Best Regards Milind Tailor Information Technology MOL-IPS India, Mumbai Centre Work : + 91 22 42478445 Website : http://www.molpower.com From:        "LQ Marshall" To:        "'User questions and discussions about OTRS.&#x

Re: [otrs] Help fresh installation of OTRS 5

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Sent: Monday, January 4, 2016 4:44 AM Subject: [otrs] Help fresh installation of OTRS 5 I am trying to install otrs 5 on opensuse, i have configured it. but when i try to browse localhost/otrs/installer.pl I get forbidden message you d

Re: [otrs] SystemMonitoring

y supports authenticated HTTP acknowledgement, I'm able to acknowledge alerts with the command listed in OTRS via pasting the HTTP request into a web browser fine. Cheers Rob From: otrs-boun...@otrs.org <mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org] On Behalf Of

Re: [otrs] SystemMonitoring

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rob Shears Sent: Wednesday, December 2, 2015 11:24 AM To: User questions and discussions about OTRS. Subject: [otrs] SystemMonitoring OTRS 4.0.13 SystemMonitoring 4.0.2 While I keep working away (the acknowledgement

Re: [otrs] System Monitoring Acknowledgement Characters - %0D

John - Welcome back. Haven't seen anyone respond to this one so thought is share my half cent . The %0F is encoded carriage return  (ran into this with a client a while back). Id guess that it's it in the script my mistake. Rewrite the line from scratch and save the file. Don't remember ex

Re: [otrs] tickets

I ?believe? that the OTRS.com group has already developed such a module (check www.otrs.com). There are some obvious issues with the solution. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Robert Recchia Sent: Friday, September 18, 2015 2:15 PM To: User questions

Re: [otrs] Customer Portal - next state visibility

-Original Message- On 9/9/2015 7:55 PM, Nick Bright wrote: > I don't understand what "Do it in CustomerTicketZoom" means. Running a search in Sysconfig using CustomerTicketZoom and following the bouncing ball... I would guess that it was intended to point you to the Admin|Sysconfig|Ticket:

Re: [otrs] Ticket History

With that in mind, the logging records user logins you may wasn’t to check the otrs log for the user login at the time of the change. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Holger Erb Sent: Friday, August 21, 2015 8:28 AM To: otrs@otrs.or

Re: [otrs] Splitting ticket doesn't delete article from source ticket

Split function as you have found doesn't remove it copies. You can create the new ticket and then manually move the article via the database using... (mysql) update article set ticket_id= where id=. Don't manipulate the DB directly unless you know what you are doing. Original message -

Re: [otrs] Trouble with ticket number in Subject

Not certain that I completely understand the request… Have you tried removing the 20 character limitation to the variable? Use a shorter ticket ID – default is descriptive but long. On Sun, Apr 19, 2015 at 11:40 AM, Henry Combrinck > wrote: Hi there, Using OTRS 4.latest. We

Re: [otrs] How to split a ticket

Don't know when split was added, but if it isn't available in v2.x, can't be turned on, and upgrading isn't possible, then you could solve the problem by... 1. Creating a new ticket, 2. Move the applicable articles to the new ticket. MySQL command to move an article from one ticket/job to another

Re: [otrs] Services linked to Customer DB

Going into the way back machine here (, not sure I understand what you're trying for). (1)Don't think you need multiple CustomerDBs (don't think it will cause a problem, but there is a limit to the number of CustomerDB) (2)I think what you'll need is ACLs to "limit" customer views to s

Re: [otrs] Create individual auto-ticket assignment based on email content

There is an “External/Foreign” ID recognition feature (add-on?) in ver3.3… It may be of use. Further Integration of External Systems with OTRS Help Desk 3.3 * Usage of multiple customer company databases. * Automatic storage of customer user data in ticket dynamic fields: This

Re: [otrs] : Link list position changed after 3.3 upgrade

-Original Message- Date: 01/01/15 12:35 PM Subject: Re: [otrs] : Link list position changed after 3.3 upgrade Hi, 27/12/2014 23:59 - Ml Ml wrote: >> after Upgrading to OTRS 3.3 the link (links to other related tickets) >> are are the bottom. How do i get them back up to the top near t

Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

Raul - sounds like packet capture time… From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Raul Libório Sent: Friday, October 10, 2014 1:59 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

From: otrs-boun...@otrs.org On Behalf Of Raul Libório Sent: Thursday, October 09, 2014 5:12 PM Subject: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP I have an Active Directory installed on Windows Server 2012 R2. The OTRS can view all users, however, when I try to aut

Re: [otrs] Missing installer.pl

> -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Sebastian Pitei > Sent: Tuesday, September 16, 2014 7:08 AM > To: otrs@otrs.org > Subject: [otrs] Missing installer.pl > > Hi guys, > > Quick (maybe stupid) question: I'm trying to install O

Re: [otrs] Auto close solved tickets with in certain time period

Think this demands understanding to answer correctly... how are you defining that a ticket's solved? Seems that use of 'pending close+' should solve request. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://

Re: [otrs] Can send but cannot recieve mail.

POP3 is not an outbound protocol and doesn't operate on tcp/25. Further, IF I understand your inquiry OTRS doesn't operate the way you are attempting to use it. Lawrence - Original Message - From: Cyril Thomas Jones To: otrs@otrs.org Sent: 04/26/2014 8:06 Subject: [otrs] Can send but

Re: [otrs] PostMasterMailbox.pl doesn't working

Experienced problems w/ seg faults on our OTRS server several months back. They were always associated with a crontab process. I found that the issue was a faulty memory module. I would suggest that you bounce the box before continuing the troubleshooting. I would want to clean the slate first.

Re: [otrs] Customer list problem

¡gracias From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Lewandowski Sent: Wednesday, January 29, 2014 11:46 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer list problem Hi this user is now removed from the mailing list. R

Re: [otrs] Upgrading vintage OTRS

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Matthew Bonner Sent: Sunday, January 12, 2014 6:24 PM Subject: [otrs] Upgrading vintage OTRS Greetings, I'm currently planning an upgrade of an old - 2.4.5, circa 2009 - OTRS instance. Any traps / considerations to be c

Re: [otrs] Ticket state:new even with many updates

-Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nick Bright Sent: Monday, December 16, 2013 1:28 PM > On 12/15/2013 9:54 AM, Gerald Young wrote: > > Ticket::Frontend::AgentTicketCompose###StateDefault > > > > Default value: open > > > > Defines the

Re: [otrs] Script failed to send data - WITS END!

e localhost please let me know. Thank you! From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of LQ Marshall Sent: Monday, August 19, 2013 9:26 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Script failed to send data - WITS END! This erro

Re: [otrs] Script failed to send data - WITS END!

This error message is self explainatory. OTRS is unable to connect to the database. possible causes include postgres isn't running, postgres isn't listening on the localhost/127.0.0.1, firewall is blocking the connection. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of

Re: [otrs] Move

Is the LDAP server aware of the change? Changed host changed IP etc. etc. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Luchtman, Kurt Sent: Friday, March 08, 2013 3:42 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Move You can see that my

Re: [otrs] Move

There are certainly those who know more than i, but details are needed. What do the logs say? Is apache started? What about it's logs... etc. - Original Message - From: "Luchtman, Kurt" To: "otrs@otrs.org" Sent: 03/08/2013 3:10 PM Subject: [otrs] Move I am at the end of my rope and

[otrs] Out of the Office...

aravind.r, I will be out of the office from Tuesday, October 16th through Thursday October 18th, 2012 with intermittent access to email. If you require more immediate assistance please forward your request to support. - OTRS ma

[otrs] Out of the Office...

Hello, I will be out of the office from Tuesday, October 16th through Thursday October 18th, 2012. During this time I will have intermittent access to email. If you require more immediate assistance please forward your request to support. ---

Re: [otrs] Responses when creating new e-mails

http://doc.otrs.org/3.1/en/html/adminarea-salutations-signatures-attachments -and-answers.html From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, September 11, 2012 11:06 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Respo

Re: [otrs] Question on Installing OTRS

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Adi Ariyanto Sent: Monday, July 16, 2012 6:01 AM To: otrs@otrs.org Subject: [otrs] Question on Installing OTRS > > Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with deta

Re: [otrs] Redirect http to https

There is a HTTPS directive within the OTRS SysConfig. Sorry I don't recall it's exact location. - Original Message - From: Ugo Bellavance To: otrs@otrs.org Sent: 3/5/2012 22:15 Subject: Re: [otrs] Redirect http to https On 2012-03-05 22:10, micha...@firstus.org wrote: > Version OTRS

Re: [otrs] Error fetching mail from Exchange Server

d? Is the account enabled for POP3 service? <etc...etc> Troubleshoot and resolve the connection problem. LQ Marshall -- Paper is Good, Pass it On On Sep 18, 2011 17:54, Wayne Green <wgr...@concordiaselma.edu> wrote: I am getting the following error when fetching

Re: [otrs] Missing Free Fields Link

Le 2011-08-17 16:48, LQ Marshall a écrit : > In which interface? Agent? Customer? Both? > > Can you see them in the database? The agent interface is where I'm attempting to restore the link. Not sure how useful the Free Field link would be for a customer (a good opportunity for t

[otrs] Missing Free Fields Link

After our last two upgrades, the "Free Fields" link disappears from the tickets. Last time I eventually found that something had been incorrectly set and turned them off, but I'm not been so successful with 3.0.x. I've not been able to find an appropriate link in my searches. Does anyone know

Re: [otrs] Unmerging Tickets

To my knowledge and having asked this same question myself... no there isn't an umerge function. :-( I have sucessfully gone into the the database and performed a manual unmerge or remerge to be more exact. If you are SQL capable it isn't too difficult. LQ Marshall I

Re: [otrs] Firefox does not remember otrs agent password

> http://kb.mozillazine.org/Password_only_filled_after_entering_user_name Have you checked the mozilla website to see if any of the fixes listed address the problem? I was unaware of the javascript component. Where it is likely possible to edit the OTRS login code to restore the password save

Re: [otrs] Firefox does not remember otrs agent password

:otrs-boun...@otrs.org] On Behalf Of "LQ Marshall" Sent: Saturday, June 04, 2011 8:52 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password * Check password cache doesn't have multiple references... Firefox doesn

Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password

TRS." Sent:6/4/2011 4:20 Subject:[Spam] Re: [otrs] Firefox does not remember otrs agent password On Sat, Jun 4, 2011 at 6:50 AM, "LQ Marshall" wrote: > Did you verify that firefox has not been told to not remember passwords for > OTRS; I've never had trouble settomg

Re: [otrs] Firefox does not remember otrs agent password

Did you verify that firefox has not been told to not remember passwords for OTRS; I've never had trouble settomg FF to remember userpasses. -LQ - Original Message - From:Frank Thommen To:"User questions and discussions about OTRS." Sent:6/3/2011 16:33 Subject:Re: [otrs] Firefox does not

Re: [otrs] Firefox does not remember otrs agent password

I've had similar things occur in the past. I deleted the saved paswords from the browser, exited and the re-saved them. Ding:-) gl -LQ - Original Message - From:Matas To:otrs@otrs.org Sent:6/3/2011 4:36 Subject:Re: [otrs] Firefox does not remember otrs agent password On 06/03/2011 10:5

[otrs] Old accounts - customer users and users

I understand that you can invalidate old accounts as deleting them creates a number of issues. However as the number grows there become a practical limit to having a gross of invalid accounts (Doesn't it?) What problems could be expected should I edit and existing account for a new user? As

Re: [otrs] multiple sites on 1 server

On Monday, January 10, 2011 11:01 AM, Andrew Meyer said… >  I need to be able to have OTRS, and phpMyAdmin running on the server.  I > was thinking I would need to setup vhosts in apache, but I’m not sure where > to start…   Both OTRS and phpMyAdmin will run fine on the same server.  Installed i

[otrs] Happy Holidays

Hello, I will be out of the office from Wednesday, December 22nd through Christmas, 2010 with intermittent access to voice mail and email. If you require more immediate assistance please forward your request to support. See you in 2011... --

Re: [otrs] Attachments files

> Is there any way to change this option and move this content to the FS > (if the DB grows too large) on an existing system? I think there in a script to do this. Look on your server's script directory; it was documented. L. Marshall lmarsh...@inetspace.net (o) 919.866.3195 (m) 919.796.3949 --

Re: [otrs] Disable HTML mails

I don't remember the exact location under the SysConfig but if you search the archive (probably for rich text would be good) I asked the question back when 3.x was released. L. Marshall -- Sent from Havelock, NC On Sep 14, 2010 3:35 AM, Daniel Maher wrote: On 09/14/2010 12

Re: [otrs] hide agent email address from customer view

On Sep 14, 2010 3:36 AM, Daniel Maher wrote: On 09/02/2010 02:37 PM, Daniel Maher wrote: >>  I am curious to know if there is a way to hide the agent email addresses > > from the customer's viewpoint (i.e. customer.pl) ? In particular i am > > referring to the note tr

Re: [otrs] Header with IP-information of sender

> How do I display the header of the e-mail (I need senders IP-address) If you have an (Plain) link in your message line click on it. If not it likely needs to be enabled. There is an option... on the SysConfig Config Options: Ticket -> Frontend::Agent::Ticket::ViewZoom Ticket::Frontend::Pla

Re: [otrs] Mail bounce

On 20100816 at 06:26 AM Julian Junge typed... > option a.) When a mail is send to a closed ticket, the mail bounces, and the > sender receives a notification that his case is closed and he please removes > the ticket number from the subject and sends that mail again. You could create a reply d

Re: [otrs] unable to use master/slave feature

Check out... http://www.youtube.com/watch?v=zkc_qTCSloo Will probably help out with how to use basic Master/Slave features. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/o

Re: [otrs] Tickets ReOpening

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Christopher Ross Sent: Wednesday, January 13, 2010 7:14 PM If I change the Follow up option to New Ticket or Reject, won't that change it for all follow ups, not just when the ticket is closed? I still want follow ups to be a

Re: [otrs] Tickets ReOpening

On 13.01.2010, at 00:37, Christopher Ross wrote: Is there any way to disable the reopening of tickets by email once they are already closed? _ Log in with admin rights, go to ADMIN:QUEUES, select the queue in question and modify the follow-up option as needed. LQ ---

Re: [otrs] Possible Restore of Tickets after Delete by Generic Agent

> we have the Problem that an Generic Agent has delete all > Tickets of us. > The Problem is, we have an Error in our Backup and i can only > Back to 07.12.2009 but i need 22.12.2009. I've not verified this, but assume that the OTRS code used the SQL delete command. Assuming this is true the o

Re: [otrs] Is it possible to automatically link an email ticket

Considering that each installation we have links accounts out of the box... I'd agree you have a problem. The only thing I would know to check is to verify that you have email addresses configured in your customer users' accounts. This has always worked without issue on our installs. Might sug

Re: [otrs] POP3 SSL Installation

the CPAN is regarding the home folder as "/home/msiadmin/.cpan/Metadata" I need to change this path to "/opt/otrs/.cpan/Metadata" which is the OTRS home folder. Anyone has any clue on how to change this? Regards, Zak -Original Message- From: otrs-boun...@otrs.or

Re: [otrs] I'm installing OTRS 2.4.5 on a server and my database (MySQL) on another server. The two servers are OpenSuse 11.2.

Sent: Friday, December 18, 2009 1:10 PM Subject: [otrs] I'm installing OTRS 2.4.5 on a server and my database (MySQL) on another server. The two servers are OpenSuse 11.2. In the first installation steps of the Screen, "Create Database (2 / 4)" I specify what the server database, but errors occur

Re: [otrs] POP3 SSL Installation

Zak, (1) What happened in during the install? What was the output? (2) Can you su to root rather than sudo? This is better in server environ IMO. > Is there any other way to run as root? Try su-ing to root (su -). gl,lq > -Original Message- > From: otrs-boun...@otrs.org [mailto:ot

Re: [otrs] POP3 SSL Installation

_ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mohamed Zakaria Sent: Wednesday, December 16, 2009 9:53 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation Anyone has any idea on how to enable the SSL on pop3?

Re: [otrs] Modification of User Agent Data (users table)

_ Sent: Monday, December 14, 2009 4:30 PM Subject: [otrs] Modification of User Agent Data (users table) I would like to add phone number as one of the fields on a user agent create. I was able to change the customer user information successfully by copying the customer user map fro

Re: [otrs] Customer DB import from excel sheet

#customer-self-registration-customer-table gl, LQ Marshall - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW

Re: [otrs] automatically fill of TicketFreeText

Igor Cherepanov wrote: I think I described my problem not precise,   Thank you for your answer, you sent the configuration of mapping/backend (customer information at the side of ticket) I have done it I configured unique customer_id there (in customer backend) and I can search for creat

Re: [otrs] automatically fill of TicketFreeText

> I add TicketFreeText at Ticket. Now, I want that this TicketFreeText gets a value from > my databyse automatically. This value is a unique value in database (number of contract). Don't think that TicketFreeText is correct. I'd think you'd want to add a new field to hold the contract number data

Re: [otrs] Help

Nov 11 19:02:57 soporte postfix/smtp[4473]: warning: no MX host for signe.es has a valid address record Nov 11 19:02:57 soporte postfix/smtp[4473]: BBDD64837B: to=< sopo...@signe.es>, relay=none, delay=0.01, delays=0.01/0/0/0, dsn=5.4.4, status=bounced (

Re: [otrs] Customer-Grouping

Sourabh Sarwate wrote: So for that I want to create the customer login   w.r.t country. Also  I want to create one customer Id for their HQ so that they can view all the tickets from their different operation.  Sliding in late here but seems like you would assign company ids by country and on H

Re: [otrs] Sending email in OTRS--RESOLVED

_ Sent: Thursday, October 22, 2009 11:39 AM Subject: Re: [otrs] Sending email in OTRS--RESOLVED I figured it out myself. For some reason, otrs didn't like the FQDN of my mailserver for the smtp settings, but rather wanted just the server name. I initially had mail.x.org as the h

Re: [otrs] Can't seem to close a ticket

If your queue configuration allows a user to reopen a closed ticket and you send or cc a copy of the message to the closed ticket it will re-open the ticket when you close it. Two solutions... (1) Don't allow closed tickets to be re-opened, (2) no cc/b'cc the queue. _ From: otrs-bou

Re: [otrs] [Spam] Re: Tickets by "agent" on another Queue

There is an switch which allows a customer/agent connection. There may be something similar for your purposes... or the same may work. It's been a while since it was raised on the list... you have to look back a way to research details from the list. On Tue, Sep 29, 2009 at 7:05 PM, Sridhar K

Re: [otrs] Deleting tickets

I created a special queue in which tickets contained within are deleted should their status be set to 'Delete'. Agents, with permissions, just move the ticket to that queue and forget it. - OTRS mailing list: otrs - Webpage: ht

Re: [otrs] otrs, apache2 and mod_perl2

I ran into this problem when I upgraded from ver 1.x many years ago.  Resolved by going to apache... Sorry don't remember the specifics, but it was a 5 min correction. LQ Marshall lqmarsh...@inetspace.net (o) 919.866.3195 (m) 919.796.3949 - Sent from my Mobile d

Re: [otrs] Changing MySQL to MSSQL

_ Thank you very much for your email. I haven't set up the System DSN, would make sense! We are using Linux Suse server, do you know how to do this as I'm very new to linux. Thanks, Rosanna The DSN is setup on the Windows server in which the MSSQL server is installed. Nathan

Re: [otrs] Max_Allowed_Packet

See the following... http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ &CategoryID=4&ItemID=50 _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marretta, Rosanna Sent: Tuesday, Septe

Re: [otrs] Merge tickets with Customer

Probably need to allow customers to see closed tickets. It's a setting in the customer's detail. _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Hien HUYNH HUU Sent: Monday, September 14, 2009 3:47 AM To: otrs@otrs.org Subject: [otrs] Merge tickets with Custome

Re: [otrs] FW: reg: importing incidents:

Can't say for sure but there is a cvs import script.  What it's exact use is I don't know, but you may want to look. LQ murli wrote: Do we have the below provision in OTRS?   MurliManohar TenthPlanet From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of murl

Re: [otrs] two OTRS installations?

> ok, thanks. Then I will update. But it will a longer process, > I guess, first upgrading to 2.0 and then to other versions. I don't think it is necessary to install each version. you will just have to run the db upgrade scripts for each step.

Re: [otrs] Otrs ticketsystem transfer to other server

Only problem with the transfer is that the databases structure may change from version to version.  The upgrade scripts are one way (upgrade). You'd have to custom a downgrade script and it would potentially cause problems. It would be far easier to maintain consistent versions across each syste

Re: [otrs] changing defaults

Think I've been able to answer my own question? (Took a walk around the block.) Once I bothered to read what was in front of me... it was clear. Would prefer if you could make singular changes, but... whaa. Sorry for the dense post. LQ > -Original Message- > I just want to change 2 lin

[otrs] changing defaults

I just want to change 2 lines from the Defaults.pm file. Is in necessary to copy the entire 'section' from the Defaults.pm to my Config.pm file? (This greatly complicated the upgrade!) Specifically, I just want to enable the CompanyCustomer option, but would not prefer to have to bring the ent

Re: [otrs] Disable auto add http link in ticket body text

Would bother trying to disable, most email clients are going to turn it back into a link anyway.   - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piper

Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

May be a day late and dollar short here but... Hand editting the file may be the solution here. I believe that admin control panel changes are stored in the ZZZAuto.pm files? If correct you'd find  the LogModule change in the file.  Proper removing may address the problem. Lev Davidovich wrote

Re: [otrs] System log

I ?think? The system log is stored as /var/log/otrs.  No where near our box or I'd verify first.  Alan McKay wrote: Hmmm, that's interesting. I was going to say you could use the SQL box to view the appropriate DB table, but I can't find a DB table for the system log! ---

Re: [otrs] New ticket email notification without "Auto responses <- -> Queues" ? 2.4.2 EBN?

Have you enabled notifications on the user agent's profile preferences? - When in doubt print it out. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://list

Re: [otrs] Bulk actions needs text

Lars, This is likely a configurable setting from the Sysconfig panel. I do not remember the exact location at this time but a search should find it easily. It is a simple true/false (1/0) field. LQ Lars Monsees wrote: How can I get the old behaviour back? Lars -

Re: [otrs] event-based notification of new email tickets in 2.4.2

and verify setup/configuration, thet will likely contain the needed pointer. Having set responses on the first run in just a few mintes can see where the LQ Alan McKay wrote: On Mon, Aug 10, 2009 at 11:33 AM, LQ Marshall<qmarsh...@inetspace.net> wrote: > I'll chime in... Don

Re: [otrs] event-based notification of new email tickets in 2.4.2

I'll chime in... Don't know why you're attempting to directly modify system files to get responses? This is easily performed under the Admin section in the Responses and Queues <--> Responses sub-sections. If you are not sure of what you're modifying you should leave the OTRS files alone. Chang

Re: [otrs] Updating ticket X-OTRS-State based on external email res ponse from agent

Adam, I am not able to quote a specific response at this time but might point you to assistance. A month or two ago a user posted on a similar inquiry. In response, another OTRS's user poster a filter used to allow email updates. Wish I could remember the details but age gets me. However you c

Re: [otrs] Still getting reminders after the ticket has been closed

> the ticket. They still get notifications as shown below, and > these seems to keep coming also, despite the ticket being closed. Think I've seen this when the ticket remains locked. Set generic agent to unlock tickets (closed if you prefer). LQ --

Re: [otrs] Notifications

I would have to presume that you have modified OTRS to map the originating address to a 'standard' address, because the default is to reply to the address the request originated. There would have to be some logic which maps to the new address. LQ _ From: otrs-boun...@otrs.org [mailto:

Re: [otrs] Where did I find these options?

> One of the options was whether the site is HTTP or HTTPS, Admin | SysConfig | Framework:Core - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otr

Re: [otrs] A few questions on otrs' capabilities.

> o Is there a way for the customer to keep track of a ticket > through email? Agent may select methods to have customers emailed their responses/updates. Of course the customers email must work. > o Does otrs have to be on the same machine as the mail server > that handles its messages or, say

Re: [otrs] Question regarding inbound email / ticket creation

have not worked OTRS in a winderz environment, so this just speculation. There have been a number of postings on this issue over the time I;ve listened and generally the trouble usually revolves around... perl, installed perl modules, and scheduled tasks. Unfortunately exactly how this is done on

Re: [otrs] how do you unmerge merged tickets?

No such feature to my knowledge. However if you are learned and examine the db structure it should be possible. We had someone merge a ticket incorrectly once... this turned out to be an easy fix. - OTRS mailing list: otrs - Webp

Re: [otrs] Help with email configuration and testing

Outlook Express works properly so it shouldn't be a "name resolution, IP connectivity, & firewall configuration" issue. PS This mailing system is really obsole. I'd love to have a true discussion forum. Is OTRS on on a windows platform!? If not I'd verify that name resolution is the same fr

Re: [otrs] Help with email configuration and testing

[Wed Jun 17 17:32:07 2009][Error][Kernel::System::MailAccount::IMAP::Fetch][72] IMAP: Can't connect to In my log is the correct IP address of the server, the same used in Outlook Express. What I'm missing? Shooting from the hip... name resolution, IP connectivity, & firewall configuration w

Re: [otrs] is it mandatory for OTRS and mysql to be therein thesame box.

During testing we did have the mysql database on a different box. Don't recall there being any significant issue, but that was a while ago. We may have installed on a local system and migrated to a remote at a point during testing. (?) I'd suggest verifying the hostname and resolution. I can't r

Re: [otrs] help needed

Hi all, I am newbie to otrs. I setup few new emails and was trying to figure out how it works in win32 platform. I have setup ticket notification system. But when I check email, there is no notification. I don't know what is going on. I have setup SMTP(sysconfig-->code::sendmail). I have put a

Re: [otrs] why ticket's body or note is mandatory?

> Hi Maurice, > My main problem is when I want to close a ticket I must enter some text in body of it. > Is there any way to get rid of this? Yes, in the sysconfig there is a way to disable the requirement of text in the message. I remember this being discussed and resolved sometime ago. I do not

Re: [otrs] Company tickets

I assume that under your item one that you meant to say ... created new Company called XYZ? Don't know who might have said that all items would update... as you have noted they will not. To my knowledge you have two options, manual edit tickets via OTRS interface or edit database directly. Manual

Re: [otrs] Noob - customising Customer User fields

> I'm wanting to add some phone fileds to the Customer User > panel, as per the first steps documentation. I've added > three fields to the database table for Cellphone, Direct, and > switchboard, and am looking at the "CustomerUser stuff" The complete configuration change is located in Chapt

Re: [otrs] Adding the Customer Location field to the main QueueView

Try looking at... http://doc.otrs.org/2.3/en/html/c1619.html#customer-data http://doc.otrs.org/2.3/en/html/x1638.html On Wed, May 13, 2009 at 11:03 PM, wrote: Hello all, Is there a way to add the Customer Location to the primary queue view, preferably in the right frame directly under

Re: [otrs] Delete Junk queue every 24h automatically

> I was looking for a way to empty my Junk queue automaticallyevery 24h in > SysConf > but didn’t find anything can help. > How can I proceed? The correct answer is generic agent. LQ -Original Message- From: Laura Urie To: otrs@otrs.org Date: 04/24/09 09:37 Subject: [otrs] Delete Ju

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