supp...@netwolves.com,s...@netwolves.com,rand...@netwolves.com is an
invalid email address.
The match fail is because the content between doesn't conform to the rfc
standard for an email address (multiple @ signs for starters). You can't
put multiple comma separated email addresses in a field
On 21 July 2013 19:49, Wayne Work secgaunt...@gmail.com wrote:
This is an easy one. Run OTRS within a VM appliance ( which every flavor
you know best but VMware has the tools to automate most if this natively.)
and perform SnapShots as often as your RPO/RTO requires. Make sure to
delete old
What is your question?
On 17 July 2013 11:24, KalyanaChakravarthy MP
kalyanachakravarthy...@cybertech.com wrote:
Hi all
** **
admin interface you have the info last login also shown in
the overview table. :)
** **
** **
SELECT CONCAT(first_name,last_name) as
So for some reason your install is converting the HTML emails to text. Not
sure why that is happening to be honest as by default it should leave the
HTML emails intact, you have to specifically configure it to do what it's
doing.
Not sure if official OTRS support would be able to assist you, but
The answer is in the log file.
Unrecognized character \xFD
When you have modified some of the configuration in SysConfig you have
insert characters that Apache doesn't know how to decode (they could either
be control characters when you have copy/pasted something in the browser,
or I suspect
What version of OTRS are you running?
In later versions there are options in SysConfig which allow you to
keep the HTML versions of emails as well as generate a text version.
Steve
On 10 July 2013 14:26, Girard James girardja...@yahoo.fr wrote:
Hello,
I'm a beginner with OTRS, and I would
, Girard James girardja...@yahoo.fr wrote:
Hello Steven,
Thanks a lot for your fast answer...
My OTRS version is : 3.2.8-01
I checked some properties in SysConfig part, and I found this :
PostmasterAutoHTML2Text
Converts HTML mails into text messages.
Is this the correct option?
Regards
The option is there and it's selected. You need to post screenshots of
what you are seeing in the ticket view so we can see what you mean by
losing their original format. What format do you mean?
Steve
On 10 July 2013 17:02, Girard James girardja...@yahoo.fr wrote:
This option seems not to be
AFAIK customers can't use the App, it's for agent actions only.
Customers have the web portal which works on any device.
Steve
On 9 July 2013 15:15, KalyanaChakravarthy MP
kalyanachakravarthy...@cybertech.com wrote:
Hi All,
OTRS DS Helpdesk Application installed in mobile . OTRS Agent login
No, this has been asked many times before. The way you achieve this is
to have 2 mailboxes and setup an email address which delivers the mail
to both mailboxes. You then use one mailbox to pull the emails into
OTRS and the other mailbox acts as an archive.
Steve
On 3 July 2013 13:09, Ralf
You asked this a few days ago and no-one had an answer then. Asking
again is not going to get you an answer.
Steve
On 3 July 2013 13:11, Carlos Igor Silva carlos.silv...@fatec.sp.gov.br wrote:
Hello,
Anyone know if i can print the linked children tickets information on the
parent ticket?
See the link at the bottom of every message to the list.
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
^ ^ ^ ^ ^
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
It's not a proper use case. The customer should not have access to
those abilities, that is the job of an agent. A customer submits a
ticket and expects a response, he/she is agnostic to the process of
managing the ticket.
Steve
On 2 July 2013 02:39, Roman Gelfand rgelfa...@gmail.com wrote:
For starters you really need to learn how to use the Windows CMD prompt.
Most of your errors are caused by the lack of escaping filenames and from
not referencing the executables correctly. You can only run mysql outside
of the mysql/bin folder if the folder has been added to your PATH variable.
What version are you running? It's working in 3.2.x for me.
Adding a note... https://dl.dropboxusercontent.com/u/9598382/note-add.png
Ticket view of added note...
https://dl.dropboxusercontent.com/u/9598382/ticket-view.png
Steve
On 26 June 2013 15:11, KalyanaChakravarthy MP
I would suggest you move tickets between queues by using the Note
functionality, this will allow you to also add in comments at the same
time and change a variety of other options. You can configure the
options in SysConfig - Ticket - Frontend::Agent::Ticket::ViewNote
Steve
On 25 June 2013
the same issue as i already have, adding a system field to a different
view.
i checked the options in sysconfig but you can't add a change queue to
Note.
thanks for any feedback,
Neil
On Tue, Jun 25, 2013 at 11:46 AM, Steven Carr sjc...@gmail.com wrote:
I would suggest you move tickets
There is Search functionality built in to SysConfig... the setting
is in Framework - Core::Web - Frontend::RichText
On 25 June 2013 12:25, KalyanaChakravarthy MP
kalyanachakravarthy...@cybertech.com wrote:
Hi
Rich Text mode how enable in otrs.
Regards,
Kalyana chakravarthy M .P,
Sr
are running version 3.1.6 with no option to upgrade in foreseeable
future.
On Tue, Jun 25, 2013 at 12:39 PM, Steven Carr sjc...@gmail.com wrote:
What version are you running? 3.2.x definitely has this option
(Ticket::Frontend::AgentTicketNote###Queue), it's just set to No by
default.
Steve
So it looks like when you upgraded either you didn't copy over the
PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm file
from the old version or the upgrade trashed it. Dig in your backups to
find that file and restore it.
Steve
On 25 June 2013 14:22, Walter Moore
:
No, it was not working before the upgrade - the error hasn't changed. Also,
quite obviously, the file in question is dynamically generated - you'll not
that each survey gives the same error, but different keys.
On Tue, Jun 25, 2013 at 9:26 AM, Steven Carr sjc...@gmail.com wrote:
So it looks like when you
How is OTRS configured to deliver email? Sendmail or SMTP?
Steve
On 25 June 2013 14:46, Jason Marshall jas...@cat.co.za wrote:
Hi All
I am running OTRS version 3.2.2 on Ubuntu 12.04 Server.
I have an issue with mails going out to some client. I suspect their mailers
are doing a DNS
changed.
Also, quite obviously, the file in question is dynamically generated -
you'll not that each survey gives the same error, but different keys.
On Tue, Jun 25, 2013 at 9:26 AM, Steven Carr sjc...@gmail.com wrote:
So it looks like when you upgraded either you didn't copy over
.
-Original Message-
From: Steven Carr [mailto:sjc...@gmail.com]
Sent: 25 June 2013 03:51 PM
To: jas...@cat.co.za; User questions and discussions about OTRS.
Subject: Re: [otrs] fully-qualified hostname issue
How is OTRS configured to deliver email? Sendmail or SMTP?
Steve
On 25 June 2013 14
Create postmaster filters to look for the mail headers...
x-auto-response-suppress
x-autorespond
precedence or x-precedence with value auto_reply, bulk or junk
auto-submitted with value auto-replied
From...
It looks like you have disabled Rich Text mode, the screenshots show
the content as plain text which doesn't support lists.
Steve
On 24 June 2013 14:36, KalyanaChakravarthy MP
kalyanachakravarthy...@cybertech.com wrote:
Hi all
Ticket Note text area number and bulleted list not working .
What about it don't you understand? It's a very simplistic method to
notify customers their ticket has been closed.
You create a new Notification (Event), set the criteria to trigger the
notification, then specify what content is sent to the customer of the
ticket.
Steve
On 12 June 2013 02:53,
Asking the same question 3 times isn't going to get a reply. If
someone knew the answer they would have responded already.
Your best bet for implementing process functionality is to have paid
OTRS Support then you can call on support whenever you need it, and if
you're implementing something like
AFAIK this is not possible, the notifications use the
NotificationSenderName and NotificationSenderEmail values you have set
in SysConfig. You could specify a no-reply and use something generic
for the notifications.
Steve
On 10 June 2013 05:50, Kaushal Shriyan kaushalshri...@gmail.com wrote:
Not used Postgres but with MySQL you need to prep the environment for
the database i.e. create the user and database and assign permissions.
Then the restore will create all the tables and restore the data.
Can't say I've ever liked the idea of an all in one backup/restore
script. I have MySQL
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Steven Carr
Sent: Monday, June 10, 2013 5:25 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Backup and Restore pearl script - success? failure?
Not used Postgres but with MySQL you
On 31 May 2013 18:33, Alf Delgado adelg...@altus.co.cr wrote:
Forgot to add the link. Here it goes:
[1]
http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-agent-email-interface/
You have to pay for that add-on, it's not included in the OSS version.
No, all agent replies have to be made via the agent web interface not via email.
On 27 May 2013 17:13, Kaushal Shriyan kaushalshri...@gmail.com wrote:
On Mon, May 27, 2013 at 8:16 PM, Gerald Young cryth...@gmail.com wrote:
no. That would just create another article. But that article might
Have you tried running otrs.CheckModules.pl to see if there is anything
else missing?
On 20 May 2013 17:58, Marty Hillman mhill...@equuscs.com wrote:
This is a bit odd. It is not telling me specifically which error
occurred. I have tried uninstalling the ITSM 3.2.2 packages, but that
seems
. Figured I would go ahead and run the following
while I am at it.
** **
apt-get update
apt-get upgrade
apt-get dist-upgrade
** **
Tried everything again and I still get the same error.
** **
*From:* Steven Carr
as available for install.
** **
I will give the manual method a shot next. Thanks for your help.
** **
*From:* Steven Carr [mailto:sjc...@gmail.com sjc...@gmail.com]
*Sent:* Monday, May 20, 2013 12:45 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] ITSM
/otrs.RebuildConfig.pl not seems work
On lunedì 13 maggio 2013 18:33:10, Steven Carr wrote:
Check the apache/cron logs in /var/logs
2013/5/13 Stefano Ricci stefano.ri...@riccimatic.com:
also the test 3 is failed
On 13/05/2013 17:26, Stefano Ricci wrote:
Hi,
i move my otrs environment from windows
if exist a similar script to do this under linux
On martedì 14 maggio 2013 10:25:57, Steven Carr wrote:
RebuildConfig does not reload the configuration, it rewrites the
configuration so that it is correct for your version of OTRS.
So if your Apache and Cron are running then what exactly isn't
How is the ticket being created? Through the customer portal or by email?
2013/5/14 Stefano Ricci stefano.ri...@riccimatic.com:
this is the problem... i restart apache but otrs continue to sent new ticket
in QUEUE1 instead of QUEUE2
On martedì 14 maggio 2013 11:06:33, Steven Carr wrote
in
the selected queue
On martedì 14 maggio 2013 12:30:56, Steven Carr wrote:
How is the ticket being created? Through the customer portal or by email?
2013/5/14 Stefano Ricci stefano.ri...@riccimatic.com:
this is the problem... i restart apache but otrs continue to sent new
ticket
in QUEUE1
Check the apache/cron logs in /var/logs
2013/5/13 Stefano Ricci stefano.ri...@riccimatic.com:
also the test 3 is failed
On 13/05/2013 17:26, Stefano Ricci wrote:
Hi,
i move my otrs environment from windows server to a debian server.
On windows, after edit of the kernel/config.pm, i have
Check Ticket::DefineEmailFrom under Ticket - Core::Ticket
I have this set to System Address Display Name which uses the name
you define for the address. I suspect this is set to Agent Name on
your system.
On 8 May 2013 11:28, Darshak Modi darshak.m...@elitecore.com wrote:
Hi,
For different
Though if you want to restrict who can access the Agent GUI by IP
address then you will need to look at the Apache allow/deny
configuration directives.
On 1 May 2013 10:02, Jens Bothe jens.oliver.bo...@gmail.com wrote:
Login is granted by username and password only
Jens Bothe
Sent from
.
On 28-04-2013 PM 02:25, Steven Carr wrote:
So if you look at the actual OTRS code, the optimising starts there...
https://github.com/OTRS/otrs/**blob/rel-3_2/Kernel/System/**
HTMLUtils.pm#L157https://github.com/OTRS/otrs/blob/rel-3_2/Kernel/System/HTMLUtils.pm#L157
and also
https
was
text only. See the spaces between lines removed.
**Snap of Email*** test
test
test
test
test
* 1 FETCH (FLAGS (\Seen \Recent)
*
On 27-04-2013 PM 07:16, Steven Carr wrote:
How do you know the conversion
How do you know the conversion is removing spaces/lines? Have you looked at
the text version of the email to compare? If there is no text version of
the email then how were multiple lines/spaces encoded in the HTML version
of the email?
OTRS converts all incoming emails to plain text and stores a
Change the permissions to allow the user OTRS runs as to write to the
location?
And you probably want to put the location back to it's original and create
that directory if it doesn't exist. /etc/ssl/certs are the linux system
certificates, OTRS is wanting a location to store it's own SMIME certs.
, 2013 at 1:39 PM, Steven Carr sjc...@gmail.com wrote:
Change the permissions to allow the user OTRS runs as to write to the
location?
And you probably want to put the location back to it's original and
create that directory if it doesn't exist. /etc/ssl/certs are the linux
system certificates
This is a self help forum, not official OTRS support.
If it is a blocker then you need to look at taking out paid support from
OTRS who can help you fix any problems you run into.
On 23 April 2013 18:29, Kaushal Shriyan kaushalshri...@gmail.com wrote:
On Tue, Apr 23, 2013 at 2:42 PM, Steven
That original method of company tickets no longer works (or at least I
couldn't get it to work either) in 3.2.
I had to set the following in my Config.pm to enable Company Customer
Support...
$Self-{CustomerUser}-{CustomerCompanySupport} = 1;
Then I had to go through each of my users and make
When you reply to an email it embeds reference headers in the email which
track emails MIME id's, so OTRS then uses these headers to match it up with
previous emails without needing to check the subject.
As for the not fetching emails, try running it manually from the CLI, check
your cron log to
OTRS search doesn't distinguish between followup and an agent updating a
case, so the following search will bring back open tickets not touched for
2 days.
Search:
Article Create Time (before/after): before 2 days
State: open
But I'm assuming you already tried that before posting to the list?
Select Reply All instead of Reply and it will include the CC addresses.
On 17 April 2013 10:49, Mailing List j...@shadowhawke.com wrote:
Hello,
We have recently upgraded our OTRS installation from version 2.4, to
version 3.2. One issue that we have come across which is kind of urgent, is
You might also want to check SysConfig to see what this is set to...
Ticket - Frontend::Agent::Ticket::ViewCompose -
Ticket::Frontend::ComposeExcludeCcRecipients
On 17 April 2013 11:02, Steven Carr sjc...@gmail.com wrote:
Select Reply All instead of Reply and it will include the CC addresses
It's a solution all the same, it might not work exactly how you want it to
work but it is a solution.
OTRS is open source, if you want to change the way something works then
learn how to program and modify the code directly (or pay OTRS/someone to
do it for you).
You have to remember this is a
What have you tried already?
On 17 April 2013 16:29, Yousef Hamad yha...@aspire-infotech.net wrote:
Ok, Susan can you tell me how can to make a report for survey using
MS-Office Excel or Printing any where.
Thanks,
Yousef Hamad
Technical Support
Mob +962 799372852
-Original
On 17 April 2013 16:57, Yousef Hamad yha...@aspire-infotech.net wrote:
If the default option(-) still without changing the next state will take
this option on the ticket information , because is not mandatory.
But they can't mark the ticket as closed without setting the next state
value to
to edit?
~pete
On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr sjc...@gmail.com wrote:
You may need to edit the equivalent .pm file to expose these variables as
it sounds like they are not exposed if the values are not being returned.
Are there errors in your webserver error.log indicating you
You may need to edit the equivalent .pm file to expose these variables as
it sounds like they are not exposed if the values are not being returned.
Are there errors in your webserver error.log indicating you are trying to
reference variables that don't exist?
On 11 April 2013 12:10, Pete
Check your SysConfig and make sure the URLs you have configured for your
system are correct.
On 11 April 2013 13:08, BIRO Zoltan zoltan.b...@amaris.com wrote:
Hi All,
** **
I updated to OTRS 3.2.5 (ITSM 3.2.3) our test system. I continuously find
the following problem in the last 2-3
So is this from the agent interface? or are you treating employees as
customers?
On 5 April 2013 19:31, Ugo Bellavance u...@lubik.ca wrote:
Hi,
I'm currently using OTRS 3.0 (but willing to upgrade if needed). I've
been asked by my boss to try to find a way to allow managers to see their
Hi list,
We have a number of email addresses and email accounts that are pulled into
OTRS and we use Postmaster Filters to dispatch the mail to the correct
queue.
On our public generic addresses (sales@ info@ etc.) we get a lot of spam
which doesn't have the To: or CC: address completed (but the
want to categorize the spam somehow. If you were dispatching based upon
to you would (possibly) ignore anything that didn't have a to
On Thu, Apr 4, 2013 at 8:36 AM, Gerald Young cryth...@gmail.com wrote:
Why do you want to import spam into OTRS?
On Thu, Apr 4, 2013 at 8:25 AM, Steven Carr sjc
Yeah that is a bit overkill as we're lucky if we get 5 of these emails a
week, so it's not a major issue, just something that would be nice to
automate.
I'll keep playing with the filters.
And FWIW given the mail has already passed through spam filters in use by
our hosting provider chances are
Have you read the UPGRADING file? it explains which files to backup. Copy
those files (and any additional modifications that you made to OTRS) to a
new test system. Then test to make sure everything is working, fix things
that aren't and make sure you document what you have done. Repeat with
Hi list,
We're in the process of planning upgrading from 3.1 to 3.2. We
currently have a hack in place enabling CustomerCompanySupport in
Config.pm to allow us to specify which company a customer belongs to
which then allows customer users to see tickets from other users
within the same company.
Anyone got any idea what I am supposed to do to get rid of this error?
Please add a template list to output filter
Kernel::Output::HTML::OutputFilterTextAutoLink to improve performance.
Use ALL if OutputFilter should modify all templates of the system
(deprecated).
I have no idea what it means
On 28 March 2013 23:31, Gerald Young cryth...@gmail.com wrote:
You can disable it from SysConfig...
I know what and where it is, but that still doesn't answer how I fix
the error. Is the only option to disable it?
-
OTRS mailing
On 28 March 2013 23:45, Steven Carr sjc...@gmail.com wrote:
On 28 March 2013 23:31, Gerald Young cryth...@gmail.com wrote:
You can disable it from SysConfig...
I know what and where it is, but that still doesn't answer how I fix
the error. Is the only option to disable it?
Fixed it, looks
OTRS helpdesk is the base product. OTRS ITSM is the OTRS helpdesk
product with additional modules installed which give it ITSM
functionality... http://www.otrs.com/en/software/otrs-itsm/features/
Steve
On 25 March 2013 09:40, Kaushal Shriyan kaushalshri...@gmail.com wrote:
Hi,
Can someone
On 24 March 2013 11:34, Leonidas Maliagros l.maliag...@innotech.gr wrote:
We have the 3.1.7 version and we want to disable the agent notifications
when owner changes and when a queu changes.
Can you help?
So for the queue changes this can be disabled, but either you need to
set it for each
On 19 March 2013 06:01, ravi shanker rshanker...@yahoo.com wrote:
hi,
need information regarding otrs integration with fusion inventory,what are
prerequisites etc.we are planning to use this for asset management
This has been asked previously and as far as I know this functionality
is not
Well it depends on how you are polling for emails, I'll assume you're
using POP or IMAP in which case no you don't need to uncomment
fetchmail.
What happens when you run otrs.PostMasterMailbox.pl manually from the
cli (you need to be the OTRS user account when doing this)?
And check your cron
Look at Agent Notifications in Admin, edit the notification and add in
the variables you require.
Please try to figure things out and have a go instead of just asking
how to do things.
Steve
On 14 March 2013 11:01, Darshak Modi darshak.m...@elitecore.com wrote:
Hello,
If mail arrives , it
-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Steven Carr
Sent: Thursday, March 14, 2013 1:54 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Is OTRS Helpdesk ITIL Compliant?
On 13 March 2013 20:07, Alvaro Cordero alv...@gridshield.net wrote
You need to enable Ticket - Core::PostMaster -
PostmasterFollowUpSearchInReferences
This will check the email references to see if they match an existing
ticket and then add the email to that ticket.
Steve
On 13 March 2013 11:37, Darshak Modi darshak.m...@elitecore.com wrote:
If email is
:
Consuder, The ticket is new only
I guess for old ticket, it will have ticket id, so it will fetch and add to
that queue only?
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Steven Carr
Sent: 13 March 2013 PM 05:20
To: User questions
No, you need the ITSM components to make it ITIL compliant.
On 13 March 2013 11:53, Jignesh Kakka (jkakka) jka...@cisco.com wrote:
AS per documents , I only see OTRS ITSM as ITIL Compliant.
Is OTRS Helpdesk 3.1.7 also ITIL compliant ?
Thanks,
JIgnesh
On 13 March 2013 20:07, Alvaro Cordero alv...@gridshield.net wrote:
Hello, as per our research, it was certified but according to information
directly from Pink Elephant the certification expired and from OTRS they
informed to us that there was no interest on renewing it.
Check link below
On 12 March 2013 12:29, Darshak Modi darshak.m...@elitecore.com wrote:
Checked
1. My directory is pointed to /opt/otrs, which is not empty.
2. Also had added in ld.so.conf.d the path of oracle lib.
3. After ldconfig, i got warning but my files are there in lib folder.
Yousef,
Please don't reply to emails asking additional questions, write a new
email with a new subject.
As for your question, the answer is in the documentation,
http://doc.otrs.org/3.0/en/html/auth-backends.html
Steve
On 11 March 2013 05:51, Yousef Hamad yha...@aspire-infotech.net wrote:
Hi
AFAIK you can't, but this is something I wish they would fix/add. I
don't implement services (and don't want to) and just have the one
standard SLA against the queue, but it would be much better to attach
SLAs to priorities.
Steve
On 10 March 2013 06:57, Yousef Hamad yha...@aspire-infotech.net
request to link a prio to a SLA, sounds like that you guys use it in a
very different way. ;-)
Cheers
Am 10.03.2013 um 09:28 schrieb Steven Carr sjc...@gmail.com:
AFAIK you can't, but this is something I wish they would fix/add. I
don't implement services (and don't want to) and just
Hi list,
I have an issue with Postmaster Filters and wondered if anyone had
seen a similar issues or knew why it was doing this...
On the IMAP configuration Trusted is set to Yes and Dispatching
is set to by email To: field.
I have a filter setup which looks at the To address for
Ignore me, having a silly moment. The problem was with the attribute I
was setting, I need to set X-OTRS-Queue instead of
X-OTRS-FollowUp-Queue.
Steve
On 7 March 2013 12:50, Steven Carr sjc...@gmail.com wrote:
Hi list,
I have an issue with Postmaster Filters and wondered if anyone had
seen
The free version doesn't support this. Agents have to reply via the
web interface.
Steve
On 6 March 2013 09:34, Darshak Modi darshak.m...@elitecore.com wrote:
Hi All,
I am looking for system where
. Customer mails and a ticket is created. [ customer send mail to mail alias
]
As the
to deal with things according to your SLA (if
implemented), and I'd rather have that level of quality over speed of
hitting reply.
Steve
On 6 March 2013 10:26, Susan Dittmar s.ditt...@eureca.de wrote:
Steven Carr schrieb:
The free version doesn't support this. Agents have to reply via the
web
What did you configure for the cron job for the Generic Agent tasks?
e.g. on my system I have the following configured:
# start generic agent every 10 minutes
6,16,26,36,46,56 * * * *$HOME/bin/otrs.GenericAgent.pl -c db /dev/null
# start generic agent every 20 minutes
*/20 * * * *
On 6 March 2013 11:20, Yousef Hamad yha...@aspire-infotech.net wrote:
# start generic agent every 10 minutes
*/10 * * * *$HOME/bin/otrs.GenericAgent.pl -c db /dev/null
# start generic agent every 20 minutes
*/10 * * * *$HOME/bin/otrs.GenericAgent.pl /dev/null
These sitting on
On 6 March 2013 11:36, Yousef Hamad yha...@aspire-infotech.net wrote:
What do you mean crontab? Is the crontab the same folder below
Opt/Otrs/Var/Cron ?
I configured the Generic_Agent_Database:
# start generic agent every 10 minutes
*/10 * * * *$HOME/bin/otrs.GenericAgent.pl -c db
On 6 March 2013 14:27, Yousef Hamad yha...@aspire-infotech.net wrote:
When I run ./Cron.sh start OTRS_USE R it gave me No such file or directory.
Please advice .
Yousef
You have to replace OTRS_USER with the username of the account you
have created for otrs to use (usually just otrs). But
If you have configured the cron jobs then the generic agent jobs will
run when you scheduled the cron jobs.
Steve
On 5 March 2013 06:15, Yousef Hamad yha...@aspire-infotech.net wrote:
Hi,
I am given a project to perform, install OTRS,configure SLA,LDAP,Survey and
GenericAgent. I had problem
Why would you need to enable the e-mail-external article type? If a user
sends an email then it is automatically opened as a new ticket or added to
an existing ticket. If they login to the customer portal then the ticket
they create is created as a webrequest article so that you can
differentiate
Nope, still not in the tree. If you look at
https://github.com/OTRS/otrs/blob/master/.gitignore there is nothing
in there ignoring Config.pm, GenericAgent.pm, Ticketcounter.log, /var
data directories etc. etc.
The support module has been ignored but it would be good if other
modules could be
On 25 February 2013 18:37, Michiel Beijen michiel.bei...@gmail.com wrote:
There are a multitude of .gitignores all over the place
That is very messy, maybe some housekeeping is in order?
-
OTRS mailing list: otrs - Webpage:
Fantastic!
Would it be possible to have the .gitignore updated to exclude all
locations that OTRS writes to (or what settings are required so can
I configure OTRS to store it's data/configuration in a completely
separate location). So that I can keep my local OTRS installation
up-to-date with git
saw notes on master/slave features but to me that means system
failover. I would have looked for something called parent/child tickets.
On 2/9/2013 4:07 AM, Steven Carr wrote:
On 8 February 2013 23:08, Atom Powers apow...@digipen.edu wrote:
During a service interruption we often have many
On 8 February 2013 23:08, Atom Powers apow...@digipen.edu wrote:
During a service interruption we often have many people reporting the
same problem, each creating a ticket. Is there a way to merge the
tickets in such a way that every customer will still receive replies and
updates to the
On 8 February 2013 13:05, Israel Garcia iga3...@yahoo.com wrote:
OK Steve, so I should edit /opt/otrs/Kernel/Config.pm, add my LDAP settings,
restart OTRS and volia!?
Also, I have seen in Admin/SysConfig/Frontend::Customer::Auth the same
parameters I have added to /opt/otrs/Kernel/Config.pm,
On 8 February 2013 15:55, Gerald Young cryth...@gmail.com wrote:
The database is the only logical place for that information to live
Static connection information? Maybe not. Configuration? ... I'd be inclined
to concur. The problem with the database method with a table based data
source is the
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