Re: [otrs] Survey add on module

as...@cat.co.za; User questions and discussions about OTRS. > Subject: Re: [otrs] Survey add on module > > Hi Jason, > Survey is meant to send requests to customers not agents. Out of the box it > won't work for your idea. > > If you really need it and you're willing to

Re: [otrs] Survey add on module

Thanks, I will do that. -Original Message- From: Johannes Hoerburger [mailto:johannes.hoerbur...@otrs.com] Sent: 24 February 2014 12:25 PM To: jas...@cat.co.za; User questions and discussions about OTRS. Subject: Re: [otrs] Survey add on module Hi Jason, Survey is meant to send

Re: [otrs] Survey add on module

Hi Jason, Survey is meant to send requests to customers not agents. Out of the box it won't work for your idea. If you really need it and you're willing to spend some money on it, pls contact sa...@otrs.com for an enquiry how much a custom development would cost that would enable sending survey

Re: [otrs] Survey add on module

Hi All I would like to use the survey add on for my own support people who handled or interfaced with our customers. So the survey is not going out to the customers, but to the person who dealt with the support ticket. I also want to do this for our RMA queue. I would like to ask my guys 4

Re: [otrs] OTRS Survey

Title: Re: [otrs] OTRS Survey Hi, seems not to be working. Now the survey wont work anymore on both queues. am Freitag, 25. Januar 2013 um 23:08 schrieben Sie: Hello,  You can, but then you have to make some modifications into the Code to allow the non-master surveys to be sent.  You

Re: [otrs] OTRS Survey

Hello, You can, but then you have to make some modifications into the Code to allow the non-master surveys to be sent. You have to modify /opt/otrs/Kernel/System/Survey.pm, look for the query in coments (#) and replace it with the entire query. $Self->{DBObject}->Prepare( #SQL => "SEL

[otrs] OTRS Survey

Hey Gusys, anyone know if it is possible to have more then one Survey? I manage 4 Companys in my Ticket-System and each of them want to have a Survey but just one can be master and active :-( -- Mit freundlichen Grüßen Daniel mailto:dan...@linux-nerd.de --

Re: [otrs] Survey module permission

Hi Carlos, Our version is 3.1.10. After receiving your email, I tried again using sysconfig and it worked. Sorry, dont know why it didnt work first time I tried. Thanks for your help. --- Ibsen Em 01/11/2012, às 10:38, Carlos Andrés Gallego Arboleda escreveu: > Hi Ibsen, what version of OT

Re: [otrs] Survey module permission

Hi Ibsen, what version of OTRS are you using. In the version 2.4.* is a bug but in the 3.0 and 3.1 you can use a sysconfig configuration, for every option you can use an ACL based on user group permissions. Carlos. 2012/10/31 Ibsen Vila > Hi, > > Does anyone know how to enable de survey module

[otrs] Survey module permission

Hi, Does anyone know how to enable de survey module to specific users? I tried this: In SysConfig: Survey -> Frontend::Agent::ModuleRegistration Frontend::Module###AgentSurvey Under "Nav Bar", specify the group I want to enable the nav bar button. But it didn't work. The Survey menu is still a

[otrs] OTRS Survey - Browsers used in Customer Panel

Dear Community, In this survey OTRS wants to know what browser version you use in the customer front end of OTRS. Since we plan to improve the customer front end in the oncoming versions of OTRS, your input is valuable to us! Please take a few minutes to participate in this survey: http://www.s

Re: [otrs] Survey

Hello, I believe you can include on the body of the survey notification any of the variables that are available for any other otrs notification. At least we have include the ticket number, I guess the rest of variables are also available El mar 7, 2012 5:37 p.m., "Wagner" escribió: > Hello, > >

[otrs] Survey

Hello, is there a way to add some historic of the ticket in the survey form? making easier to the customer to know which ticket is the survey from Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://list

Re: [otrs] Survey Modul code error 2.1.1

Just as a heads up: http://bugs.otrs.org/show_bug.cgi?id=8238 "We've now applied the fix and will release a new Survey version soon. In the meanwhile you can fix your existing v2.1.1 Survey module by replacing this file: /opt/otrs/Kernel/Output/HTML/Standard/AgentSurveyEditQuestions.dtl with t

[otrs] Survey Modul code error 2.1.1

Dear all There is a error in the code as EditQuestion doesn't show type as comobox. i am guessing that what is suppose to show up as. Sorry in advance i didn't know where to post the bug so i reported it here. If some one can release a patch or how to fix it will greatly appreciate it Regards

[otrs] Survey not update modify user

Hi everyone. I have a question, in my company, somebody modify the survey frequently. The time of update always refresh on survey description, but the username was modify not, this value always are root@localhost. I've try modify from a lot of users whit the same issue. Any Idea??? Regards Ca

Re: [otrs] Survey

don't think you got the link, so here it is: > > https github_com/orusdev/OTRS-Survey-Answer > > > > > > 2011/8/10 Wagner > >> > >> It's not so small to be pasted here... > >> > >> I wanted to make it in perl, would be the best w

Re: [otrs] Survey

Got it the first time don't worry.. But found it too small to be described otherwise :-) //M On Wednesday, August 10, 2011, Wagner wrote: > I don't think you got the link, so here it is: > https github_com/orusdev/OTRS-Survey-Answer > > > 2011/8/10 Wagner >> &g

Re: [otrs] Survey

I don't think you got the link, so here it is: https github_com/orusdev/OTRS-Survey-Answer 2011/8/10 Wagner > It's not so small to be pasted here... > > I wanted to make it in perl, would be the best way to include it inside > otrs code, but I know nothing about perl, an

Re: [otrs] Survey

r a better explanation of how it works, and easier to update https://github.com/orusdev/OTRS-Survey-Answer Please read the comments on how to use and configure it. Hope it helps you guys Any doubt, or error, please do tell me Thanks 2011/8/9 Muhammad El-Sergani > Copy and paste the conte

Re: [otrs] Survey

Copy and paste the contents? :-) Thanks and Best Regards, Muhammad El-Sergani. On Tue, Aug 9, 2011 at 9:04 PM, Wagner wrote: > Well, I think everything is working, including the script > > how can I send it here? > > - > OTRS

Re: [otrs] Survey

Well, I think everything is working, including the script how can I send it here? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/li

Re: [otrs] Survey

One thing I noticed... I changed the configuration file back to the original, to send the Survey when closed and got the same behavior, just sent one survey (the first). No more requests were created or sent to the user, if I created another ticket from a different user, it works, but only once a

Re: [otrs] Survey

Just tried it now, created a ticket, and set the state to waiting confirmation, it sent the survey, then I created another ticket, and did the same process, it didn`t send the survey, created another more 5 tickets, and none of then sent the surveys. What could it be? 2011/8/5 Leonardo Certuche

Re: [otrs] Survey

Did you restart apache after that? Did users empty cache before trying? **Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 5 August 2011 16:07, Wagner wrote: > Leonardo, > > When I changed the file you said, It worked, but just once, one user > received the survey, the others

Re: [otrs] Survey

Leonardo, When I changed the file you said, It worked, but just once, one user received the survey, the others didn't What could it be? May I send you the file? Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archi

Re: [otrs] Survey

I haven't been able to test yet, maybe at night I have some news but shall explain what I did: I've created a simple survey with a yes/no question, something like: "has this issue been solved?" If the user answers "yes", a external script that I've developed that runs every X minutes in cron, cl

Re: [otrs] Survey

At the risk of making this a 'me too' thread, I would also be interested in that piece of code. Perhaps, once tested, you can publish it somewhere and alert us here? Regards, Arnold. Op 5-8-2011 15:50, Leonardo Certuche schreef: Sounds great! Please let me know how it goes, I'll be glad to h

Re: [otrs] Survey

Sounds great! Please let me know how it goes, I'll be glad to have the part you developed :) Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 5 August 2011 06:20, Wagner wrote: > I'll try that, > > the waiting part to close the ticket, I've already developed, after

Re: [otrs] Survey

I'll try that, the waiting part to close the ticket, I've already developed, after I test it, and validate, I'll sent you if you like :) I've made a script to do that :) Thanks for the help 2011/8/4 Leonardo Certuche > Hello, > > You can change the source code to suit your needs. > > Go to th

Re: [otrs] Survey

Hello, You can change the source code to suit your needs. Go to the file /opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm Find the lines: # get ticket data my %Ticket = $Self->{TicketObject}->TicketGet( TicketID => $Param{TicketID}, ); *return 1 if $Ticket{State

[otrs] Survey

Hello, is there a way to send a survey even if the ticket it´s not closed? I´ve created a state for Waiting Confirmation (pending), the user should receive the survey and if he says it´s ok, the ticket will be closed Thanks - OTR

Re: [otrs] Survey Module - Not Sending Survey

f *Daniel Zamorano > *Sent:* Thursday, February 24, 2011 4:38 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Survey Module - Not Sending Survey > > > > Hi Parag Bhalerao, > > As Nils said this is an error already detected and if you follow th

Re: [otrs] Survey Module - Not Sending Survey

OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Hi Parag Bhalerao, As Nils said this is an error already detected and if you follow the link to the bug that he posted, there says that this is triggered because an error on OTRS framework versions 3.0.3 / 3.0.4, so you need to

Re: [otrs] Survey Module - Not Sending Survey

Sent: Thursday, February 24, 2011 4:38 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Hi Parag Bhalerao, As Nils said this is an error already detected and if you follow the link to the bug that he posted, there says that this is

Re: [otrs] Survey Module - Not Sending Survey

e questions with type Radio or Checkbox. > > > > GoodWills > > > > *Parag Bhalerao* > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On > Behalf Of *Nils Leideck > *Sent:* Wednesday, February 16, 2011 9:31 AM > *To:* User questions and discus

Re: [otrs] Survey Module - Not Sending Survey

ry 16, 2011 9:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Dear Parag, this is another bug in the BETA version: http://bugs.otrs.org/show_bug.cgi?id=6850 Cheers, Nils On 15.02.2011, at 19:21, Parag Bhalerao wrote:

Re: [otrs] Survey Module - Not Sending Survey

Dear Parag, this is another bug in the BETA version: http://bugs.otrs.org/show_bug.cgi?id=6850 Cheers, Nils On 15.02.2011, at 19:21, Parag Bhalerao wrote: > I installed new survey module 1.2.92 and I am getting proper link in the > survey email. However I am not able to add questions in the

Re: [otrs] Survey Module - Not Sending Survey

-boun...@otrs.org] On Behalf Of Daniel Zamorano Sent: Monday, February 07, 2011 6:30 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Hi Parag Bhalerao, This is a bug already fixed please use the new version of survey module 1.2.92 which wi

Re: [otrs] Survey Module - Not Sending Survey

> *Parag Bhalerao* > > * * > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On > Behalf Of *Parag Bhalerao > *Sent:* Monday, February 07, 2011 3:49 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Survey Module - N

Re: [otrs] Survey Module - Not Sending Survey

Monday, February 07, 2011 3:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Is there a place to see list of all the sent surveys? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of

Re: [otrs] Survey Module - Not Sending Survey

Is there a place to see list of all the sent surveys? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Parag Bhalerao Sent: Monday, February 07, 2011 3:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey

Re: [otrs] Survey Module - Not Sending Survey

: Re: [otrs] Survey Module - Not Sending Survey Hello Parag, Google is your friend. Please check the following links: http://lists.otrs.org/pipermail/otrs/2009-March/025925.html http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html Regards, Leonardo Certuche

Re: [otrs] Survey Module - Not Sending Survey

Hello Parag, Google is your friend. Please check the following links: http://lists.otrs.org/pipermail/otrs/2009-March/025925.html http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 7 February 2011 14:

[otrs] Survey Module - Not Sending Survey

Hello Friends, I have a working install of OTRS 3.0.0 Beta 7 on Windows platform. I just installed survey module 1.2.91. I have configured the module and created a test survey. The system is not sending out the surveys, but when I click on survey, the count of surveys sent is incrementing. Am I

Re: [otrs] Survey body should come in HTML

Hi Pradumna, It's just not implemented currently. We do have an open issue for it in our bug tracker, see here: http://bugs.otrs.org/show_bug.cgi?id=4784 If you need it **now** please contact en...@otrs.com to discuss what we can do for you on a commerci

[otrs] Survey body should come in HTML

Hello, The Notification body of Survey is coming in Plain text instead of HTML, How to convert it into HTML..? Thanks.. Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshw...@tcs.com Website: http://www.tcs.com ___

Re: [otrs] Survey Help

26, 2010 5:06 PM To: otrs@otrs.org Subject: [otrs] Survey Help Can anyone help with the Survey module? I have it installed, I have set Survey::SendPeriod = 0, created a survey and assigned it to all queues on the system, but no matter what it wont send anything after closing a ticket. The survey

Re: [otrs] Survey Help

Ok, I found the answer by changing the SendPeriod. It seems it doesn't like a period of zero, but setting it to a fraction higher (like 0.02) seems to work and it now seems to send the surveys properly. I do have 2 questions: 1) Does anyone know the default expiration time of the survey/key when s

[otrs] Survey Help

Can anyone help with the Survey module? I have it installed, I have set Survey::SendPeriod = 0, created a survey and assigned it to all queues on the system, but no matter what it wont send anything after closing a ticket. The survey is the only one in the system currently and IS marked Master. All

[otrs] Survey-key invalid error

Hi I created a survey for my company and set the status to Master and set it such that every time a ticket is closed, it sends out the survey to the customer. In the customer's email, it would have a link to open the survey and when I try to open the link, it displays "Survey-Key Invalid" error m

Re: [otrs] Survey

Hi Maretta, Please take a look at http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html Leonardo Certuche On 23 March 2010 11:46, Alexander Halle wrote: > Marretta, Rosanna wrote : > > Thank you for your info, where do I create the survey, I.e. add the >> questions to ask? >>

Re: [otrs] Survey

Marretta, Rosanna wrote : Thank you for your info, where do I create the survey, I.e. add the questions to ask? Hi Rosanna, I'm sorry, I don't remember the steps but it was straightforward to use and easy to find. To start there should be a new survey icon in the toolbar. Regards Alexander

Re: [otrs] Survey

: Re: [otrs] Survey Marretta, Rosanna wrote : > How do I use the survey tool? Hi Rosanna, AFAIR the survey module automatically sends a questionnaire to a customer if he has closed a ticket and hasn't received a questionnaire within a defined time interval. So you have to

Re: [otrs] Survey

Marretta, Rosanna wrote : How do I use the survey tool? Hi Rosanna, AFAIR the survey module automatically sends a questionnaire to a customer if he has closed a ticket and hasn't received a questionnaire within a defined time interval. So you have to define a questionnaire and set the time

[otrs] Survey

Hi, How do I use the survey tool? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION

Re: [otrs] Statistics for OTRS survey module

Hello and good morning Nobody here, who has an idea how I can improve my statistics? Kind regards. Georg From: roel...@hotmail.com To: otrs@otrs.org Date: Fri, 18 Sep 2009 15:41:46 +0200 Subject: [otrs] Statistics for OTRS survey module Hello The same case is also open in the

[otrs] Statistics for OTRS survey module

Hello The same case is also open in the german mailinglist. Which are the statistics opportunities for the survey modul? I need a statistic over a survey for a defined period of time, for example for a week or a month. At the default view only the result of all sent responses over the s

Re: [otrs] survey module

in event i have (TicketStateUpdate|StateSet) Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com On Thu, Sep 17, 2009 at 8:13 AM, Walter R. Moore wrote: > Yes, I've got the surveys set as Master.. they just never trigger... the > system is not getting as far as trying to send them. > > Tw

Re: [otrs] survey module

Yes, I've got the surveys set as Master.. they just never trigger... the system is not getting as far as trying to send them. Two follow-ups.. Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} >> look like yours? What logging happens when a survey is sent? I have no log ent

Re: [otrs] survey module

ahh, when make the survey dont forget to change the survey to Master. Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore wrote: > > Related to this, can those of you with working surveys share what the > correct trigger (SurveySendRequest

Re: [otrs] survey module

$Self->{'Survey::NotificationBody'} = "Estimado Usuario, Gracias por utilizar nuestros servicios. Ayudenos a mejorar nuestra atención y nuestros servicios. Por favor atienda la siguiente encuesta para el Sistema de Gestión Integrado de la Universidad. :///public.pl?Action=PublicSu

Re: [otrs] survey module

Related to this, can those of you with working surveys share what the correct trigger (SurveySendRequest) is? I can not get the system to send surveys at all. This is what I see in sysconfig. $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = { 'Event' => '(TicketStateUpdate|State

[otrs] survey module

Hi, It's any way that the send survey dont expire?. My users are receiving the surveys but they don´t do it inmediatily and the survey key expire Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com - OTRS mailing list: ot

Re: [otrs] Survey Module again

t; Enjoy over 900 retailers at: >> >> Shop To Earn >> >> -Original Message- >> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of >> Walter R. Moore >> Sent: Wednesday, July 29, 2009 2:02 PM >> To: User questions and discu

Re: [otrs] Survey Module again

t; > Enjoy over 900 retailers at: > > Shop To Earn > > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Walter R. Moore > Sent: Wednesday, July 29, 2009 2:02 PM > To: User questions and discussions about OTRS. > Su

Re: [otrs] Survey Module again

, July 29, 2009 2:02 PM To: User questions and discussions about OTRS. Subject: [otrs] Survey Module again I have been trying to get the Survey module to work without success. The package manager says it is correctly installed, and it appears in sysconfig, but closing a ticket in a queue with an

[otrs] Survey Module again

I have been trying to get the Survey module to work without success. The package manager says it is correctly installed, and it appears in sysconfig, but closing a ticket in a queue with an associated survey never generates a survey. The "SendPeriod" is set to 0. No errors appear in any log so I

[otrs] Survey sending two invites

Our OTRS system is sending two survey invites for each tkt close. The emails are different in that the automatically generated key for the survey is different in each message but they both refer to the same tkt when you look at the survey stats. Any ideas? I have removed and reinstalled the s

Re: [otrs] Survey module how to use it ?

Hi Jeremy, It helped a lot ! At least with these explanations, I have been able to test the survey feature :) The big "lack" is having a link or a drop down menu to send the survey or not when closing a ticket or even at everytime ... maybe in the future :) Thanks a lot for these explanati

Re: [otrs] Survey module how to use it ?

There is no real manual for the survey module. I have, however, found a German wiki translated through translate.google.com that has some info but no steps. http://translate.google.com/translate?hl=en&sl=de&u=http://wiki.otrs-forum.de/index.php%3Ftitle%3DSurvey&ei=3VWxSdOZCozMmQeRxJjfBQ&sa=X&oi=

Re: [otrs] Survey On-Demand

Hi, Sorry to bother you but as I see that you are using Survey module under OTRS. Would you mind explain me a bit how to use it please because I found no informations at all about it nowhere on forums or docs or otrs website and I'm still wondering how to use it properly ? Quick and brief

[otrs] Survey module how to use it ?

Hi, I'm still wondering how to use this module under OTRS because there is no documentation on it nowhere (or I did not find it after a long search on Google, otrs.org website and forums). I tried to create a survey, add some questions on it, mark it as valid. Tried to create a ticket then cl

[otrs] Survey module

I have a style-type question on surveys. When you have a range of radio buttons, say from "Very Dissatisfied" to "Very Satisfied", the first button in the list becomes selected by default. This behavior is understandable but I was wondering if someone knew of a way to customize it? We've ha

Re: [otrs] Survey Module 1.0.17

Hi Rene, Thanks Shawn, But this send of survey to users is automatic ? or I need to do something ? Cause I create the survey, activate then, but when I close the tickets no messages are send to users. Why ? Maybe a bug ?? The survey that you would like to be sent must be set to Master. By

Re: [otrs] Survey Module 1.0.17

Thanks Shawn, But this send of survey to users is automatic ? or I need to do something ? Cause I create the survey, activate then, but when I close the tickets no messages are send to users. Why ? Maybe a bug ?? Att. Rene Abdon. >>> Shawn Beasley <[EMAIL PROTECTED]> 3/3/2008 06:23 >>> Hi Re

Re: [otrs] Survey Module 1.0.17

Hi Rene, Hi all, I install the survey module 1.0.17 and create a survey with question, all of this without problems, but how I send this to customers ? like, after a ticket closing. There is no documentation, but I can give you a short explanation. You can only have one Survey set to be s

[otrs] Survey Module 1.0.17

Hi all, I install the survey module 1.0.17 and create a survey with question, all of this without problems, but how I send this to customers ? like, after a ticket closing. Is there a documentation about this ? tks. Rene Abdon. -- Esta mensagem foi verificada pelo sistema de antivírus e

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

I don't know of Windows installation of OTRS but I would advise you to change Log Type to File rather than Syslog on Windows Best regards, Laurent MINOST Cece Yaya Sudarya a écrit : Hi, Thank you for your information. I've already re-installed the OTRS (on Windows) and when I access the si

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

Hi, Thank you for your information. I've already re-installed the OTRS (on Windows) and when I access the site : http://localhost/otrs/index.pl, it got me error : Software error: Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: C:/OTR

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

Hi, This has nothing to do with a reply to survey module informations but ... Did you go properly through all installation steps as defined in the documentation on otrs.org website : http://doc.otrs.org/2.2/en/html/c267.html Basically, Admin login/password are defined through the installer.p

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

Dear Laurent, Yes, I am a newbie looking for ticket number for application. I decided to download OTRS for Windows (since my company regulation is using Bill Gates :D), but after it has been installed, I tried to login the application and it said invalid/wrong user name and password :( I have rein

[otrs] Survey module : is there some manual, howto or informations somewhere about it ?

Hi, I think all is in the subject :) How do we use this module please ? I have it installed on my OTRS 2.2.3 but don't know how to clearly and precisely use it. It could be useful but searching otrs.org/mailing list archives and Google did not lead me to any clear documentations, howto or info

[otrs] Survey Module - > Include Ticket Subject on Survey Voting Page

We would like to include the on the page that results when a customer follows the link that is emailed after ticket state goes to closed. Has anyone else tried this? Thanks! Dan Gardiner LRGHealthcare Laconia, NH USA ___ OTRS mailing list

[otrs] Survey package for OTRS 2.2.1

Hi, Searched on Google and OTRS Mailing lists but can't find an answer to this : is there any existing Survey package for OTRS 2.2.1 please ? It seems that in the otrs.xml of ftp://ftp.otrs.org/pub/otrs/packages/otrs.xml, all entries for Survey module are marked for OTRS Framework v 2.1.x. Anyone

RE: [otrs] Survey for Public Anytime

urvey. They won't get another one until that timeout expires. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shue, Daniel G. Sent: Wednesday, July 11, 2007 10:50 AM To: otrs@otrs.org Subject: [otrs] Survey for Public Anytime How can I get the S

[otrs] Survey for Public Anytime

How can I get the Surveys out there for any one to take at any time. I would like to include a link in the "Close" response that would take the user to OTRS to take the survey if they wish. Also, we would like to be able to send out annual surveys by email with a link back to OTRS. I have fou

[otrs] Survey On-Demand

How can I get the Surveys out there for any one to take at any time. I would like to include a link in the "Close" response that would take the user to OTRS to take the survey if they wish. Also, we would like to be able to send out annual surveys by email with a link back to OTRS. I have found

Re: [otrs] Survey Module

Dan Gardiner wrote: > Hello All, > > We are running OTRS 2.2.1 over WinXP > > I am looking for the Survey Module... I've been all through the cvs website > but haven't found the scripts... I assume they are perl scripts. Am I > missing something? Could someone post the link to add-on modules? > E

[otrs] Survey Module

Hello All, We are running OTRS 2.2.1 over WinXP I am looking for the Survey Module... I've been all through the cvs website but haven't found the scripts... I assume they are perl scripts. Am I missing something? Could someone post the link to add-on modules? Especially the Survey Module... Than

RE: [otrs] Survey Package in OTRS

PROTECTED] On Behalf Of Angella Ford Sent: Sunday, July 01, 2007 12:51 AM To: otrs@otrs.org Subject: [otrs] Survey Package in OTRS In the Package Manager, i have installed the survey package in otrs, my question is how do deploy the survey questionair i setup so others can see/use it

[otrs] Survey Package in OTRS

In the Package Manager, i have installed the survey package in otrs, my question is how do deploy the survey questionair i setup so others can see/use it? _ Express yourself instantly with MSN Messenger! Download today it's FREE!

RE: [otrs] Survey Tools

Search the archives. This was answered a few months ago. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marcos Kamada Sent: Wednesday, March 28, 2007 9:10 AM To: otrs@otrs.org Subject: [otrs] Survey Tools How can I use the Survey Tools? There is some

[otrs] Survey Tools

How can I use the Survey Tools? There is some Administrador Manual of the OTRS Modules? Regards, Marcos Mina Kamada _ MSN Hotmail, o maior webmail do Brasil. http://www.hotmail.com

RE: [otrs] Survey Modules

PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Wojciechowski Sent: Wednesday, January 03, 2007 1:33 PM To: User questions and discussions about OTRS.org Subject: [otrs] Survey Modules Anyone use the survey modules and if so how do they work for you

RE: [otrs] Survey Module

Hello developers how do you use the survey module? How do you get it to work _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Maurice James Ny Sent: Friday, December 15, 2006 5:29 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Sur

[otrs] Survey Modules

Anyone use the survey modules and if so how do they work for you? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for

[otrs] Survey Module problems

I am new to OTRS and we are just trying to use the Survey Module. Whenever we close a ticket, we set it up to send a survey to the customer, but it sends 2 tickets. Has anyone else had this problem? Lauren Williams System Analyst - Lab Memorial Hospital of Sweetwater County 1200 College Drive Roc

RE: [otrs] Survey Module

Of Maurice James Ny Sent: Friday, December 15, 2006 4:29 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Survey Module Does anyone have any experience with the survey module? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]

RE: [otrs] Survey Module

Does anyone have any experience with the survey module? _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Maurice James Ny Sent: Monday, December 04, 2006 5:42 PM To: otrs@otrs.org Subject: [otrs] Survey Module Does anyone know how to use the survey module? I have

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