I'm a new user, looking forward to getting OTRS up-and-running.
Unfortunately, I've managed to get a bit stumped with my installation.
I'm using a RHEL box w/ Apache 2.0.53 and mod_perl2.
I've installed otrs under /var/www (we use a variety of subdomains,
each in its own directory under
All,
I am installing OTRS-2.0.4 on Linux Fedora Core 4. I used yum and installed the
rpm without incident.
When I try http://stleo.net/otrs/installer.pl I receive the following error:
Forbidden
You don't have permission to access /otrs/installer.pl on this server.
Additionally, a 403 Forbidden
On Tue, Oct 31, 2006 at 03:04:49PM -0500, Gary Feldman wrote:
I've searched the archives, and discovered that this question has been
asked before but never answered: How does one install OTRS if Apache
(and other prerequisites) are already installed?
There's one note that's a couple of
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im
Auftrag von Gary Feldman
Gesendet: Dienstag, 31. Oktober 2006 21:05
An: OTRS Users
Betreff: [otrs] Installation on Windows when Apache is
already installed
I've searched the archives, and discovered
I've searched the archives, and discovered that this question has been
asked before but never answered: How does one install OTRS if Apache
(and other prerequisites) are already installed?
There's one note that's a couple of years old that claims it's not a
problem, but when I run the 2.1.1
sehen bekommen. Ich weiß zwar, wie man Apache und PHP
miteinander zum Laufen bekommt, ich bin aber irgendwie nicht in der Lage, die
httpd.conf der OTRS Installation PHP fähig zu machen. Muss ich da irgendwas
beachten? Läuft der Apache vielleicht in einem mir unbekannten Modus?
Vielen Dank für
So, I take it that when you reply LOL, that means you don't know how to setup OTRS.On 10/16/06, Andy Lubel
[EMAIL PROTECTED] wrote:
LOL.
On 10/14/06 3:50 PM, David Violino [EMAIL PROTECTED] wrote:
Has anyone setup OTRS using IIS and MS SQL Server instead of the builtin Apache and MySQL?
-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de EXT / CAP GEMINI
LEBLANC Bastien
Envoyé : lundi 16 octobre 2006 18:01
À : otrs@otrs.org
Objet : [otrs] Installation on Oracle 9.2
Hi,
I am trying to install OTRS 2.1 for my client under Oracle 9.2.
The problem
Title: Re: [otrs] Installation on Windows using IIS and MS SQL Server
LOL.
On 10/14/06 3:50 PM, David Violino [EMAIL PROTECTED] wrote:
Has anyone setup OTRS using IIS and MS SQL Server instead of the builtin Apache and MySQL?
Can you provide detailed steps?
Thanks
Hi,
I am trying to install OTRS
2.1 for my client under Oracle 9.2.
The problem comes with the
initial insert script.
All the insert statements are
based on the AUTO_INCREMENT status of the tables. But this doesnt
exist in Oracle.
I found one mail in the
mailing list archives about
Has anyone setup OTRS using IIS and MS SQL Server instead of the builtin Apache and MySQL?Can you provide detailed steps?Thanks
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Dustin Oprea wrote:
I was wondering if someone could help me--- I've never used OTRS
before, and I was hoping to be able to get my company up on it. The
problem seems to be that after I install the RPMs, all of the paths
appear to be different than the paths described in the install
I mean that it is the regular Fedora Yum repositories.
The documentation says I should be able to access it via
http://localhost/otrs/installer.pl, but the installer.pl script is
installed to /var/www/otrs/bin/cgi-bin/.
It just doesn't work. Any ideas?
Nils Breunese (Lemonbit Internet)
Did you restart Apache?
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Dustin
Oprea
Verzonden: maandag 2 oktober 2006 14:15
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] OTRS installation..
I mean that it is the regular
] [mailto:[EMAIL PROTECTED] On Behalf Of
Dustin Oprea
Sent: maandag 2 oktober 2006 14:15
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS installation..
I mean that it is the regular Fedora Yum repositories.
The documentation says I should be able to access it via
http
Op 2-okt-2006, om 14:14 heeft Dustin Oprea het volgende geschreven:
I mean that it is the regular Fedora Yum repositories.
Ah ok, Fedora. I see it's in Fedora Extras these days. Nice.
The documentation says I should be able to access it via http://
localhost/otrs/installer.pl, but the
And did you disable SElinux?
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Dustin
Oprea
Verzonden: maandag 2 oktober 2006 14:15
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] OTRS installation..
I mean that it is the regular
] [mailto:[EMAIL PROTECTED]] Namens Dustin
Oprea
Verzonden: maandag 2 oktober 2006 14:15
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] OTRS installation..
I mean that it is the regular Fedora Yum repositories.
The documentation says I should be able to access it via
http
Dustin Oprea wrote:
It appears that they aliases may not have been setup... So I need
to look into that.
Didn't the otrs rpm install a config file in /etc/httpd/conf.d/ or
something? rpm -qc otrs ?
I believe that I've disabled SELinux at present to try and minimize
the confusion :) .
I was wondering if someone could help me--- I've never used OTRS before,
and I was hoping to be able to get my company up on it. The problem
seems to be that after I install the RPMs, all of the paths appear to be
different than the paths described in the install instructions.
Has anyone
hi,
nimm doch dieses, das geht ;-)
--8--
Das RPM-Paket gibt es schon, allerdings ist es aus uns unbekannten
Gründen nicht auf den CD- bzw. DVD-Versionen enthalten, in den
online-Repositories
PROTECTED] on behalf of Hershel Robinson
Sent: Wed 6/7/2006 7:00 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Installation Questions
Andy Lubel wrote:
Do you load the mod_perl and mod_cgi module?
Here is my httpd.conf file:
http://wcconline.com/httpd.txt
save
Andy Lubel wrote:
im no installation expert quite yet but i think that you need mod_perl along with mod_cgi
in order to use the fast option. other than that it looks like the modules
you have will support. your config file has the +execCGI outside of a directory as well,
i believe that
Options +execCGI is under the directory tag?
-Original Message-
From: [EMAIL PROTECTED] on behalf of Hershel Robinson
Sent: Thu 6/8/2006 11:03 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Installation Questions
Andy Lubel wrote:
im no installation expert
Andy Lubel wrote:
Options +execCGI is under the directory tag?
Yes, my httpd.conf ends thusly:
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
Directory /opt/otrs/bin/cgi-bin/
AllowOverride None
Options +ExecCGI -Includes
Order
I guess the OTRS rpm isn't really going to work on your CPanel box
without a lot of tweaking and moving files etc. Maybe you're better off
doing an install from the source tarball following the instructions.
Yeah, it's more work. Or try a non-CPanel box.
I am trying to install from a tarball.
Hershel Robinson wrote:
Could this be a problem with step 6? Webserver configuration? I
don't think so but I don't know. All I actually did was add these 2
lines:
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
Alias /otrs/ /opt/otrs/bin/cgi-bin/
to the very bottom of httpd.conf
What now?
Nils Breunese (Lemonbit Internet) wrote:
Hershel Robinson wrote:
Could this be a problem with step 6? Webserver configuration? I don't
think so but I don't know. All I actually did was add these 2 lines:
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
Alias /otrs/ /opt/otrs/bin/cgi-bin/
to
Hershel Robinson wrote:
Before I do that, I would like to at least have a more simple
version running. As it is, CGI is not running.
any other ideas?
Maybe the key is Options +ExecCGI?
Nils Breunese.
___
OTRS mailing list: otrs - Webpage:
Nils Breunese (Lemonbit Internet) wrote:
Hershel Robinson wrote:
Before I do that, I would like to at least have a more simple version
running. As it is, CGI is not running.
any other ideas?
Maybe the key is Options +ExecCGI?
Tried it in .htaccess in the OTRS /bin/cgi-bin/ dir and then I
Do you load the mod_perl and mod_cgi module?
On 6/7/06 2:40 PM, Hershel Robinson [EMAIL PROTECTED] wrote:
Nils Breunese (Lemonbit Internet) wrote:
Hershel Robinson wrote:
Before I do that, I would like to at least have a more simple version
running. As it is, CGI is not running.
any
Andy Lubel wrote:
Do you load the mod_perl and mod_cgi module?
Here is my httpd.conf file:
http://wcconline.com/httpd.txt
save the VirtualHost sections that I removed (to protect the innocent)
Thanks.
--
Gallery Robinson Web Services
http://web.galleryrobinson.com/
I guess the OTRS rpm isn't really going to work on your CPanel box
without a lot of tweaking and moving files etc. Maybe you're better off
doing an install from the source tarball following the instructions.
Yeah, it's more work. Or try a non-CPanel box.
OK, thank you very much for your
Hershel Robinson wrote:
Apache 1.3.36 is the OFFICIALLY supported version of Apache. 2.x is
not supported OFFICIALLY by CPanel and is labeled beta as far as
support, so I would suggest being careful trying to use it.
You can install whatever you like. However, most likely installing
it
Hershel Robinson wrote:
I am attempting to install OTRS on a Linux VPS (virtual private
server). I have SSH access to the server.
I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked.
Well, it claimed to have worked. Unfortunately the URL that it
provided me to continue the
Nils, thank you for responding.
Linux host.mzshosting.com 2.6.8-022stab078.1-enterprise #1 SMP Thu May
11 13:51:08 MSD 2006 i686 athlon i386 GNU/Linux
That's the answer to what kernel the machine runs, not what OS it is.
I thought it was something like that. :)
You might want to cat
Hershel Robinson wrote:
#cat /etc/*-release
Fedora Core release 2 (Tettnang)
Fedora Core release 2 (Tettnang)
Looks like Fedora Core 2 to me. :o)
Also, which rpm did you pick? If
you don't even know what OS you're running you might have picked
the wrong one.
I wrote in my last post:
#cat /etc/*-release
Fedora Core release 2 (Tettnang)
Fedora Core release 2 (Tettnang)
Looks like Fedora Core 2 to me. :o)
It does? How did you know that? You Linux guys are so technical. :)
Not exactly. If you take a look at http://otrs.org/download/ you'll see
that there are seven
Hershel Robinson wrote:
Not exactly. If you take a look at http://otrs.org/download/
you'll see that there are seven download links that serve rpms.
Which one did you pick? I hope you picked the one for Fedora Core
1,2,3 (or RH8, as it's the same rpm actually).
I used FTP to get the file
two offline emails snipped
First I used rpm -e to remove the package, then I tried this:
[snip]
[EMAIL PROTECTED] [/]# ls o*
otrs-2.0.4-01.i386.rpm
opt:
./ ../ otrs/
This seems strange to me. I'd think that after doing rpm -e otrs
/opt/otrs would be gone. But I might be wrong.
Hershel Robinson wrote:
[EMAIL PROTECTED] [/]# rm otrs-2.0.4-01.i386.rpm
rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y
[EMAIL PROTECTED] [/]# rpm -e otrs
error: package otrs is not installed
[EMAIL PROTECTED] [/]# rm -rf /opt/otrs
[EMAIL PROTECTED] [/]# wget
I am attempting to install OTRS on a Linux VPS (virtual private server).
I have SSH access to the server.
I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked.
Well, it claimed to have worked. Unfortunately the URL that it provided
me to continue the installation failed--it
How difficult would it be to switch from the Linux based
OTRS 2.4.2 to the Windows based OTRS? Is migrating the data a big deal.
Scott
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Both Systems use the same database backends ? Piece of cake ...
I migrated from 1.3.1 and mysql 3.23.39 on server a to 2.0.4 and mysql
4.1.10 on server b, dumped the sql and shoot it over, everything worked
fine for me ...
But, why the hell migrate back to win ?!
hth
franzf
Scott Sheridan
It seems that the part of including the otrs apache2-httpd.include.httpd.conf
file was missing from the instruction set.
I'll take credit for my blunder as the REAME.webserver does detail _some
of this, but just properly including the above file seems to make
everything work again.
Hooray!
Hi Chris,
Chris Jones wrote:
It seems that the part of including the otrs apache2-httpd.include.httpd.conf
file was missing from the instruction set.
I'll take credit for my blunder as the REAME.webserver does detail _some
of this, but just properly including the above file seems to make
Hello all;
I have gone the incredibly simple process of installing OTRS on a Debian
box, and have now done the slightly more painful manual install from a
.tar.gz on a box running CentOS 4.
All went relatively smoothly minus a few PERL modules (LDAP GD) which
are not manditory so I'll deal
I installed the latest RPM on a Fedora Core 4 system.
OTRS 2.0.3
Apache 2.0.54
PHP 5.0.4
Perl 5.8.6
mysql 4.1.14
After solving all the perl dependensies I was able to make apache start.
But now the only thing I have is the dreaded 500 Internal Server Error.
Apache will work just fine if I
mv
Follow up on this.
I have manually installed the databse under mysql, have logged myself
using otrs user and pass and listed some table content.
Everything seems to be there, so this doesn't seems like a database problem.
Im really not an Apache Config expert.
Is there a Apache expert in here
Did you install mod_perl with Apache? Try yum provides mod_perl and
see if you have installed that package.
Claude Watson
On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote:
Follow up on this.
I have manually installed the databse under mysql, have logged myself
using otrs user and pass and
Thanx for the answer Claude
Unfortunately the problem reside elsewhere
since Mod_perl 2.0.1 is installed
What I have found tho while trying different thing is that if I edit
/etc/httpd/conf.d/otrs.conf
and comment out those two lines I am able to load the page.
PerlModule Apache::Reload
Well I sorted it out.
It works just fine if I comment out the two lines I have identified below.
It bring up an error when I try to acces the Package Manager but
I dont think this is a feature im going to use so its working.
I have another question tho..
Its about esthetic.. how do I set a
Guten Tag Prince Star.
Wie sieht den deine apache.conf aus bzw. deine vhost.conf?
Am besten du teilst die zweite Installation auf das System auf, wie es
sich gehört und die erste lässt du in /opt.
Wo liegt denn nun das genaue Problem?
Fehlermeldungen / Logs wären auch hilfreich?
--
Mit
Hallo Dieter, hallo Christian,
leider mache ich immer noch mit der Konfiguration von OTRS als
Apache2-name based virtual host herum :-(
Ich bin bis jetzt nur einen kleinen Schritt weitergekommen:
das Problem scheint wohl die Location /-Direktive zu sein.
Irgendwie scheint er / nicht zu finden
- Original Message -
From: Dieter Soost [EMAIL PROTECTED]
To: User questions and discussions about OTRS.org in German
otrs-de@otrs.org
Sent: 05.08.2005 18:46:55 +0200
Subject: AW: [otrs-de] otrs-Installation als name based virtual host?
Hallo,
ServerAdmin [EMAIL PROTECTED
Of Christoph Haas
Sent: Monday, August 08, 2005 1:57 PM
To: User questions and discussions about OTRS.org in German
Subject: Re: [otrs-de] otrs-Installation als name based virtual host?
Hallo Dieter, hallo Christian,
leider mache ich immer noch mit der Konfiguration von OTRS
als Apache2-name
Hallo Markus,
veeelen Dank!!! Du hast meinen Tag gerettet! Damit laeuft OTRS
jetzt auch bei mir als VHost!
Gruss
Christoph.
--
Mit freundlichen Gruessen / Yours sincerely
Christoph Haas
Linux User #99546
GnuPG-/PGP-fingerprint: 944B D713 F72F 4398 B156 8089 DA8B 68F1 1543 51C3
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hallo,
ich versuche unsere OTRS 2.0.1 -Installation als Apache2 Name based
virtual Host einzurichten. Die Config-Datei des Name based Hosts sieht
so aus:
- --- snip ---
VirtualHost *:80
ServerAdmin [EMAIL PROTECTED]
ServerName
Hallo,
ich versuche unsere OTRS 2.0.1 -Installation als Apache2 Name based
virtual Host einzurichten. Die Config-Datei des Name based Hosts sieht
Deine VHost-Conf sieht sauber aus, sollte keine Probleme geben.
Wie am Log zu sehen, stimmt die Adressierung, er will, darf aber nicht.
- ---
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
- Original Message -
From: Dieter Soost [EMAIL PROTECTED]
To: User questions and discussions about OTRS.org in German
otrs-de@otrs.org
Sent: 05.08.2005 10:28:30 +0200
Subject: AW: [otrs-de] otrs-Installation als name based virtual host
Hi Christoph,
On Fri, Aug 05, 2005 at 09:56:16AM +0200, Christoph Haas wrote:
ich versuche unsere OTRS 2.0.1 -Installation als Apache2 Name based
virtual Host einzurichten. Die Config-Datei des Name based Hosts sieht
so aus:
--- snip ---
VirtualHost *:80
^
Bin kein
Hallo,
VirtualHost *:80
^
Bin kein apache-Experte, aber evtl. sollte da 'ne IP hin.
Oder hast du die nur für das Posting entfernt?
Nee, asterisk ist ok, er soll auf allen IPs lauschen (also z.B. auch
dynamische IPs).
Sonst wärs ja auch kein name
Hallo,
ServerAdmin [EMAIL PROTECTED]
ServerName otrs.meinedomain.de
DocumentRoot /opt/otrs/bin/cgi-bin/
#DirectoryIndex index.pl
Alias /otrs-web /opt/otrs/var/httpd/htdocs
Noch etwas ist mir grad hier aufgefallen:
Warum ist DirectoryIndex auskommentiert ?
Die
Hi I'm luca from Italy,
i have a little proplem to install otrs from tar.gz in fodora core 4
basic configuration
I have fact all the steps contained in
http://doc.otrs.org/1.3/en/html/install-cli.html
but the server have an internal server error
[Thu Jul 14 13:45:36 2005] [error] [client
You are trying to run it under mod_perl, but have don't
have the proper perl libraries installed.
Luca Tebaldi wrote:
Hi I'm luca from Italy,
i have a little proplem to install otrs from tar.gz in fodora core 4
basic configuration
I have fact all the steps contained in
] On Behalf Of
Luca Tebaldi
Sent: Thursday, July 14, 2005 4:44 AM
To: otrs@otrs.org
Subject: [otrs] installation
Hi I'm luca from Italy,
i have a little proplem to install otrs from tar.gz in fodora core 4
basic configuration
I have fact all the steps contained in
http://doc.otrs.org/1.3/en/html
On Mon, 11 Jul 2005 09:20 pm, Christian Schoepplein wrote:
What happens, if you go to
http://your-otrs-host.tld/otrs/index.pl
Do you get any error message? Normaly the DB is connected already if
this page is loaded.
Which database do you use? What database specific settings do you have
Hi Ivica,
On Sat, Jul 09, 2005 at 01:17:33AM +0800, Ivica Mustapic wrote:
I have just installed OTRS v2-beta4 on Fedora 3.
Installation looked normal but OTRS would not connect.
Database was created OK.
OTRS user can access DB.
Permissions look OK.
After running CheckDB.pl following error was
Hi there,
I have just installed OTRS v2-beta4 on Fedora 3.
Installation looked normal but OTRS would not connect.
Database was created OK.
OTRS user can access DB.
Permissions look OK.
After running CheckDB.pl following error was reported:
Invalid argument at /opt/otrs/Kernel/System/Log.pm
Hi David,
On Tue, Jun 28, 2005 at 05:25:16PM -0400, David Chubb wrote:
System Redhat 7.3 installed via RPM.
I am having an issue running the Install.pl since I do not have a webbrowser
(or any GUI at all) installed on the local machine. I am getting a 403 -
Forbidden error when I try and run
System Redhat 7.3 installed via RPM.
I am having an issue running the Install.pl since I do not have a webbrowser
(or any GUI at all) installed on the local machine. I am getting a 403 -
Forbidden error when I try and run access it remotely.
How can I remove the restriction on having to run this
My problem is that
otrs tells me that DBD::mysql is not install
and if i try ton install it with CPAN : install DBD::mysql
Perl CPAN tells me that DBD::mysql is already install
What can i do ?
Please help me !
regards
vsa
[EMAIL PROTECTED] 12/04/2005 14:38:34
Hi
I try to install otrs
On Wed, 2005-04-13 at 15:00 +0200, Vincent SABOURDY wrote:
My problem is that
otrs tells me that DBD::mysql is not install
and if i try ton install it with CPAN : install DBD::mysql
Perl CPAN tells me that DBD::mysql is already install
What can i do ?
Please help me !
regards
Hi
I try to install otrs on a redhat 7.2.
the install control ask me to install mysql::DBD but it already
installed and when i go to installer.pl i have :
Software error:
install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC
(@INC contains: ../../
You just need MySQL DBD perl module on your system
On Apr 12, 2005 2:38 PM, Vincent SABOURDY [EMAIL PROTECTED] wrote:
Hi
I try to install otrs on a redhat 7.2.
the install control ask me to install mysql::DBD but it already
installed and when i go to installer.pl i have :
Software
Bernard PRE schrieb:
Shutting down httpd-perl: [ OK ]
Shutting down httpd2: [ OK ]
It seems you're trying to start one perl-enabled Apache 1.3.x and one
Apache2, probably traing to load mod_perl2. This is not the
in case you are on fedora, do setenforce 0 and that
will turn off selinux.
--- Alvaro Lopez [EMAIL PROTECTED] wrote:
I have just installed otrs (i am a newbee) and i
nedd some help.
I can't join this url :
http://my_server/otrs/installer.pl
Forbidden
You don't have permission to access
] [mailto:[EMAIL PROTECTED] la part de
Robert Kehl
Envoyé : samedi 22 janvier 2005 01:47
À : User questions and discussions about OTRS.
Objet : Re: [otrs] Installation
Bernard PRE schrieb:
Here is my problem :
I see. We have no RPM for Mandrake available right now, and I haven't
got the time to do
,
Bernard
-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de
Robert Kehl
Envoyé : vendredi 21 janvier 2005 00:50
À : User questions and discussions about OTRS.
Objet : Re: [otrs] Installation
Bernard PRE schrieb:
As somebody installed on Mandrake 10.1
Bernard PRE schrieb:
Here is my problem :
I see. We have no RPM for Mandrake available right now, and I haven't
got the time to do it in the near future. Perhaps someone else might be
willing to?
Follow the steps noted on:
http://doc.otrs.org/1.3/en/html/install-cli.html
A tipp: Do not note the
Just to avoid confusion:
Robert Kehl wrote:
Btw, I guess (with knowing a thing about it!) MandrakeSoft would be
willing to include an OTRS RPM in their future releases of MandrakeLinux
The first line must read:
Btw, I guess (*without* knowing a thing about it!) ...
With kind regards,
Robert Kehl
.
Objet : Re: [otrs] Installation
Bernard PRE schrieb:
Here is my problem :
I see. We have no RPM for Mandrake available right now, and I haven't
got the time to do it in the near future. Perhaps someone else might be
willing to?
Follow the steps noted on:
http://doc.otrs.org/1.3/en/html/install
Bernard PRE schrieb:
As somebody installed on Mandrake 10.1 with success ?
Pb with perl
Pb with httpd
What's wrong on MDK 10.1? I have it running here smoothly...
With kind regards,
Robert Kehl
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Hi,
I have just installed otrs (i am a newbee) and i nedd some help.
I can't join this url : http://my_server/otrs/installer.pl
Forbidden
You don't have permission to access /otrs/installer.pl on this server.
My config :
Mandrake 10.1
in my commonhttpd.conf : (i think my error is here !! but
Bonjour,
Pour être plus clair dans config.pm as-tu vu ?
#* SecureMode
# (Enable this so you can't use the installer.pl)
#$Self-{SecureMode} = 1;
*
Voila
Bernard Duclot
Bernard PRE a écrit :
Hi,
I have just installed otrs (i am a newbee) and i nedd some help.
I can't join this url :
OTRS. otrs@otrs.org
To: User questions and discussions about OTRS. otrs@otrs.org
Subject: RE: [otrs] Installation docs: Step 8 - How to
gofrom/yourhost/opt/otrs to /yourhost/otrs?
Date: Wed, 5 Jan 2005 09:34:36 +0100
How do I get from '/opt/otrs' in step 7 (and prior) to the
Database step
How do I get from '/opt/otrs' in step 7 (and prior) to the
Database step
(step 8) whereby the '/opt' part of the path is omitted as in
'http://yourhost/otrs/installer.pl' for version 1.3.2-01?
Set DocumentRoot in your VirtualHost stting to
/opt/otrs/var/httpd/htdocs and add
Alias
Hello.
How do I get from '/opt/otrs' in step 7 (and prior) to the Database step
(step 8) whereby the '/opt' part of the path is omitted as in
'http://yourhost/otrs/installer.pl' for version 1.3.2-01?
I have 'installer.pl' installed in '/opt/otrs/bin/cgi-bin/'. Did I
misinterpret a step?
Hello.
I'm on a shared hosted (virtual) account with the following setup:
Linux Red Hat Enterprise 3 v.3.2.3-6; Apache 1.3.33; MySQL 4.0.22-standard;
Perl 5.8.0
(1) Can I install OTRS with this setup on this shared host server? I
really hope so.
(2) I tried to use the Linux rpm file, but it
On Thu, 30 Dec 2004 11:55:33 -0500, s taylor [EMAIL PROTECTED] wrote:
Hello.
I'm on a shared hosted (virtual) account with the following setup:
Linux Red Hat Enterprise 3 v.3.2.3-6; Apache 1.3.33; MySQL 4.0.22-standard;
Perl 5.8.0
(1) Can I install OTRS with this setup on this shared
Thanks for your reply.
I assumed 'forced install' meant to use the command, 'rpm --nodeps -ivh
tmp/otrs-1.3.2-01.i386.rpm'. I received the following messages:
error: cannot get exclusive lock on /var/lib/rpm/Packages
error: cannot open Packages index using db3 - Operation not permitted (1)
Hello.
I am a novice at an install like OTRS. I've installed other programs but
this one has me stumped.
I'm on a shared hosted (virtual) account with the following setup:
Linux Red Hat Enterprise 3 v.8; Apache 1.3.33; MySQL 4.0.22-standard; Perl
5.8.0
I have root shell access but cannot
, and loudly proclaiming...'Wow! What a
ride!!' --Jack Wilson
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Thomas Earl
Sent: Saturday, December 04, 2004 2:42 PM
To: [EMAIL PROTECTED]
Subject: [otrs] Installation Problems...
Greetings to all
That is wrong. You will never be able to access this script from the
web interface. Here are the two aliases set in your config file:
Are you sure? I hate to be the one that says the manual said, but ... The
manual says...
Now write an email to one of the system email addresses. Enter this
Are you sure? I hate to be the one that says the manual said, but ... The
manual says...
[snip]
Far be it me to speak out against the manual... :-)
The manual is wrong. This is legacy stuff that is carry over from
OTRS 1.0. Search 1.1, 1.2. 1.3 manuals for obin and you will only
get that
Greetings to all,
Ok, I'm having a bit of trouble with my installation...
1. The manual section 1.3.3.3.1 says the following...
Now write an email to one of the system email addresses. Enter this in your
browser, it provides the email to OTRS.
http://localhost/obin/PostMasterPOP3.pl. We will
: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Thomas Earl
Sent: Saturday, December 04, 2004 2:42 PM
To: [EMAIL PROTECTED]
Subject: [otrs] Installation Problems...
Greetings to all,
Ok, I'm having a bit of trouble with my installation...
1. The manual section 1.3.3.3.1 says
Hi,
I am trying to install OTRS on a linux host:
Red Hat Linux release 9 (Shrike); 2.4.20-8rlx4smp
with Server version: Apache/2.0.48 and mod_perl-1.99_17
I am stopped at the README.webserver configuration. I added the
following line to my httpd.conf:
Include
On Fri, Oct 08, 2004 at 08:44:11PM +0200, Robert Kehl wrote:
Oskar Eyb schrieb:
On access to index.pl and installer.pl the following error message
appears in error_log:
Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80.
[...]
You haven't got IPC installed.
It didn't
Hi Folks,
I posted an email earlier regarding a new install but received no replies.
I'm hoping someone could help me interpret the errors I am receiving. First
its a new install on suse 9.1 otrs 1.3.2. When I try to connect to configure
otrs via http:12.0.0.1/otrs/installer.pl I get the
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