Am 16.04.2013 13:48, schrieb Maciej Dobrzanski:
> $ticket->Correspond(Content => $transaction->Content);
I think
$ticket->Correspond(Content => $transaction->ContentAsMIME);
is what you search for.
Chris
Hi,
the Database indexes are not optimal for the ObjectCustomFieldValues
table. Sadly I didn't had time to dig deeper into this.
But maybe you have time and an new index will help you.
There is already an ticket open for this:
http://issues.bestpractical.com/Ticket/Display.html?id=16898
Chris
Am 13.06.2013 19:08, schrieb rt4:
> S18apache2 and S19postgresql.
>
> Changed postgresql to S17, but that didn't fix it.
If your OS uses Upstart instead of SysV for Init scrips it isn't
guarantied that PostgreSQL starts before Apache.
In Debian they solved the problem with an RT Init scrips whic
Am 17.06.2013 20:33, schrieb Chris Hall:
> I've got a bit of a weird problem, and wondered if anybody has a
> solution for it.
>
> We have several queues, and a few are grouped up by name. For example:
>
> Queue A tier 1
> Queue A tier 2
> Queue A tier 3
>
> Queue B tier 1
> Queue B tier 2
> Qu
Am 28.06.2013 09:05, schrieb Johan Sjöberg:
> Hi
>
>
>
> We have a ticket that has grown extremely large because of many mails
> and lots of included quotes. This means that it takes forever to open in
> RT. Is it possible to edit the database and truncate the content in each
> “post”? It seems
Am 28.06.2013 21:52, schrieb John Apodaca:
> There is a great procedure for installation of RT 4. Has anyone else
> used it?
>
> "Install Request Tracker 4"
> http://binarynature.blogspot.com/2013/05/install-request-tracker-4.html
>
> I installed CentOS 6.4, Apache HTTP 2.2.15, and MySQL 5.6.12.
Am 13.08.2013 22:35, schrieb Boli:
> Hi All,
>
> Apologies if I have missed something obvious.
>
> How can I re-send an attachment that has previously been attached to a
> ticket without downloading it and re-attaching it.
>
> For example, if a new requestor or CC is added to a ticket, and I wan
Hi Kevin,
Am 14.08.2013 16:36, schrieb Kevin Falcone:
> The alternate (attaching a previously attached attachment to a new
> reply) is something we've explored in a few branches with clients, but
> nothing we've written has stuck or been right for mainstream release.
>
> -kevin
maybe you can sha
Am 03.09.2013 23:04, schrieb Kevin Falcone:
> I have not worked with your extension yet, but as I recall the two
> largest complaints with the branch as-is were:
Maybe you or one of the other developers have time to have a look on my
extension.
>
> Display of attachments on the new replies (the
Hi,
I'm currently a little bit lost within the article rights.
Problem:
a user can see on the ticket update page the dropdown list with the
articles, but if he select an article the page reloads but the article
content isn't included in the message box.
If I (with SuperUser power) select an artic
OK, found the solution by my self.
I had to give the user the SeeClass right.
Am 11.09.2013 16:55, schrieb Christian Loos:
> Hi,
>
> I'm currently a little bit lost within the article rights.
>
> Problem:
> a user can see on the ticket update page the dropdown list with
You must *remove* $WebPath, $WebBaseURL and $WebURL and *set*
$WebDomain $WebPort in your /var/www/rt3/etc/RT_SiteConfig.pm.
http://www.bestpractical.com/docs/rt/3.8/RT_Config.html#Web-Interface-Configuration
Chris
Am 12.11.2013 12:18, schrieb Colin:
> Hi all,
> I'm migrating an Apache only HTTP
You should really read all the upgrading documentation.
Your point is described here:
http://www.bestpractical.com/docs/rt/4.2/UPGRADING-4.0.html#Common-issues
Chris
Am 13.11.2013 03:09, schrieb CLOSE Dave:
> Trying to upgrade RT with MySQL (actually MariaDB) from 3.8.7 to 4.2.0.
> I've reached
Read the mailgate documentation (options ca-file path and no-verify-ssl):
http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html
Chris
Am 13.11.2013 18:03, schrieb mmahoney:
> Landon, I apologize but those instructions are a bit over my head and I don't
> understand them.
>
>
>
> --
> View
Am 02.01.2014 22:33, schrieb Ram:
> Hey there,
>
> We handle a bunch of tickets and one of the ways we help our support
> staff not drop the ball is by putting a saved search on the support
> Dashboard that shows 'my stagnant tickets' [LastUpdated < '12 days ago'
> AND Owner.id = '__CurrentUser__
Hi,
for this type of requests we create an group inside RT, add all email
adresses (RT User) to this Group, add all User that should be notified
as AdminCc to the queue and then create a scrip (replace xxx with the
"Big Cheese" group id):
Condition: User Defined
Action: Notify AdminCcs
Template:
Am 17.01.2014 14:27, schrieb Ethier, Michael:
> Hi Chris,
>
> Thanks for the reply back. So there is no way to do the check dynamically in
> case the members of the
> Big Cheese" group change randomlyvia grep'ing a file with all the email
> addresses in it, or quering a Window AD
> group on
Hi,
how can I change the stage of an existing scrip in RT 4.2?
In RT 4.0 there was an 'Phase' select box on the scrip page but I can't
find it in RT 4.2.
Chris
Am 23.01.2014 20:18, schrieb Tim Wiley:
> rt-4.0.13
>
> We have a Queue A & Queue B.
>
> Ticket A is in Queue A, and Ticket B is in Queue B.
>
> User A has ModifyTicket on Queue A, but not on Queue B. User A would like to
> make Ticket A refer to Ticket B, but is getting a permission denied er
Am 29.01.2014 18:44, schrieb Kevin Falcone:
> I assume you've discovered this by now, but just in case you haven't,
> the Stage of a scrip is settable on the Applies To page.
This is not very obviously (for a long time RT admin) ;-)
>
> You can actually have a given scrip run as Batch in one que
Another one:
How can I delete a scrip?
The Method is there but I can't find anywhere a delete button for
scrips, even by checking the HTML source code.
Chris
Am 05.02.2014 17:00, schrieb Kevin Falcone:
> I've filed
> http://issues.bestpractical.com/Ticket/Display.html?id=28873
> about the terrible Disabled UI, and it touches briefly on Deleted.
> We'll address this after we fix display of Disabled Scrips.
Can you please add me to the ticket so I get no
etwas festgestellt: wenn ich eine Email forwarde, wird keine
> FriendlyFromLine verwendet sondern nur die Emailadresse.
>
> Ist das ein Bug? Wenn ja, wie reporte ich den korrekt und hast du evtl.
> einen Lösungsansatz?
>
>
>
> Grüße
>
--
Christian Loos
NETCOLOGNE
Am 10.04.2014 08:34, schrieb Arkady Glazov:
> Hi,
>
> Please help me. I have RT4 on Debian squeeze with Apache2/mod_perl &
> PostgreSQL. After any reboot i can't enter to RT. On the start page i
> see message about locked file RT_SiteConfig.pm. But after i reload
> apache site begin work correct.
Am 16.04.2014 10:38, schrieb Andreas Heinlein:
> Hello,
>
> ist it possible to set the date picker for date fields (Started, Due,
> ...) so that it uses a "Monday first" calendar view?
>
> Thanks,
> Andreas
If you add the js files [1] and [2] to RT as described here [3]
(replacing CSS with JS) y
Am 17.04.2014 09:17, schrieb Andreas Heinlein:
> Thanks for your help. Unfortunately, I cannot get it to work, maybe I
> understood something wrong. I looked up the instructions for RT 4.0
> instead (forgot to mention we're still using 4.0) and did:
> mkdir -p local/share/html/NoAuth/js
> cp ./
Am 05.05.2014 20:39, schrieb Justin Killen:
> Often times in IT, issues will come into support staff and resolved
> without management ever knowing about it. I have been tasked with
> providing management with a report that would show tickets closed within
> a certain date range, preferably restri
Hi,
I saw this also as I tested our upgrade from 4.0.19 to 4.2.3.
But I couldn't reproduce this and the problem didn't always show up
after the test upgrades.
I did't checked if the global or only my personal "RT at a glance"
setting was broken.
As the final test upgrade didn't shows this problem
Hi,
is it possible to create tickets with CF values for users that don't
have the ModifyCustomField right?
Currently if fails with "Permission Denied" in
RT::CustomField->AddValueForObject().
We have some users that use the RT WebUI to create tickets and must
enter on ticket create some CF values
Am 02.06.2014 22:46, schrieb Parish, Brent:
> We have this same problem here.
> If you don't want to wait for the feature request to be implemented, here is
> one way around it:
>
> I ended up creating a second set (copy) of the custom fields.
> I named them the same thing, but with an underscor
Am 25.06.2014 19:11, schrieb Alex Vandiver:
> Use:
>
> AdminCc: { $group->MemberEmailAddressesAsString }
Wouldn't it be better to use the group id as AdminCc?
Group Member changes would immediately affect also the approvals and you
can avoid loading the group within the approval create templa
Am 30.06.2014 08:04, schrieb Alex Peters:
> Given no answers yet, it seems that either no one can replicate this (in
> which case a "works for me" would prompt me to debug further) or no one
> has attempted to remove due dates from tickets in v4.2.5.
>
> I'll assume the latter and file a bug repor
Am 27.06.2014 23:02, schrieb Al Joslin:
> I was asked by one of my users, what happens if two people are editing a
> ticket at the same time ?
>
> Our current system, that I'm trying to replace, tells users when another user
> is editing the same ticket
>
> I tried editing one ticket with two
Passed a unix time less than 0, forcing to 0: [-3600]
Chris
Am 30.06.2014 10:04, schrieb Alex Peters:
> Thank you, but entering "0" does not work for me.
>
> On 30/06/2014 5:30 pm, "Christian Loos" <mailto:cl...@netcologne.de>> wrote:
>
> Am 30.
Replace in the URL parameter to rt-mailgate localhost with the FQDN.
Chris
Am 30.06.2014 11:17, schrieb DD DD:
> Hello,
>
> I have following problem:
>
> root@rt:~# rt-mailgate --debug --action correspond
> --url=https://localhost/rt --queue General < /root/test.msg
> /usr/bin/rt-mailgate: temp
Please keep replies to the list.
Which RT version are you using?
Because your apache making a redirect and rt-mailgate following
redirects only in RT 4.2.4 and newer.
Chris
Am 30.06.2014 12:09, schrieb DD DD:
> root@rt:~# wget https://HIDDEN/rt
> --2014-06-30 12:04:42-- https://HIDDEN/rt
> Res
Am 16.07.2014 11:00, schrieb Joop:
> On 16-7-2014 4:23, Alex Peters wrote:
>>
>> Please report these errors and warnings, because anything that ships
>> directly with RT 4.2 should definitely be fully supported by RT 4.2.
>>
> Don't know if I'm seeing the same errors but here are mine which
> supri
Am 04.08.2014 um 22:36 schrieb Kevin Falcone:
> I considered giving this in my initial response, but it doesn't have
> the 4.2 compatible callback, so I didn't want to lead the original
> poster on until I'd had a chance to send a PR.
>
> -kevin
It uses the RT 4.2 callback since Oct last year [1]
Hi Centos guys,
I got an bug report [1] from a Centos 6 user which tried to install my
RT-Extension-BriefHistory [2].
RT::MasonComponentRoot is set to /usr/share/rt4/html and the "make
install" transcript of my extension shows:
Installing
/usr/share/rt4/html/Callbacks/BriefHistory/Ticket/Elements
Hi,
what is the difference between the user Comments field and the
FreeformContactInfo field, from a user or admin view.
The difference I noticed is that FreeformContactInfo have a column_map
entry and Comments doesn't (in branch 4.0/column-map-validation
explicitly is blacklisted from validation
Hi developer and user,
for ticket graphs you can set "maximum depth" to unlimit but this leads
to show only 6 levels of properties. This results in graphs where the
only property which is displayed for tickets above level 6 is the id,
which doesn't give you any useful information on this tickets.
eir DashboardsInMenu preference.
=head1 OPTIONS
This script supports a few options.
=over
=item B<-h>, B<--help>
Display this documentation
=item B<--id>
The dashboard id to search for.
=back
=head1 AUTHOR
Christian Loos
=head1 COPYRIGHT AND LICENCE
Copyright (C) 2014, NetCologne
Am 16.09.2014 um 18:56 schrieb Carlos Ramos:
> Hi Christian,
>
> This script is great, I was able to identify the users with a reference
> to that specific dashboard. But I could not find how this information is
> stored in the DB (my best guess is attributes.content which is binary)
> and I reall
Hi Elisabeth,
if you don't set a InitialPriority on the queue page, the priority of a
new created ticket is 0. As you didn't defined a mapping for 0 in
PriorityAsString config you get the 'unknown' priority.
Just add 'Aucun => 0' to your PriorityAsString config and everything
should be fine.
Chr
Am 15.10.2014 um 10:21 schrieb Rinke Colen:
> Does anyone know how to format the date/time that {$Ticket->Created}
> returns in my email template? I want it to read "Wednesday October 8,
> 2014 at 5:31 PM (CET)" or "Woensdag 8 oktober 2014 om 17:31 (CET)".
> (Second version is Dutch.)
>
> Rinke Co
Hi,
recently noticed that the RT 4.2 Dashboard E-Mails looks awful in MS
Outlook 2010:
* Ticket list missing styles
* Chart Table missing styles and width set to 100%
Attached some examples from Outlook and Thunderbird.
The problem is that Outlook is munching the styles instead of including
them,
Am 04.11.2014 um 22:49 schrieb Duncan Napier:
>
> - Original Message -
>> I have created some RT Subscriptions, but I was wondering if there is an easy
>> way to convert the subscription content into a HTML document?
>>
>> The emailed subscription appears as a very nicely formatted HTML/aj
Hi,
as far as I understand you script you try to set the ticket resolved
date to the transaction date when the ticket status is set to closed.
If you have configured you RT correct this is done automatically by RT.
So what is your intent with this script?
Chris
Am 19.11.2014 um 20:18 schrieb B
g about.
>
> Thanks
> Bryon Baker
> Network Operations Manager
> Copesan - Specialists in Pest Solutions
> 800-267-3726 . 262-783-6261 ext. 2296
> bba...@copesan.com
> www.copesan.com
> "Servicing North America with Local Care"
>
> -Original Message-
rations Manager
> Copesan - Specialists in Pest Solutions
> 800-267-3726 . 262-783-6261 ext. 2296
> bba...@copesan.com
> www.copesan.com
> "Servicing North America with Local Care"
>
>
> -Original Message-
> From: Christian Loos [mailto
Hi,
has anyone made a local modification to save addresses on tickets?
I'm looking for ideas how to implement this.
Our requirements:
* multiple addresses per ticket
* address types (postal, installation)
* search tickets by address
We currently use CustomFields (Street, City, ZIP), but can't sa
Am 03.12.2014 um 10:40 schrieb Jo Rhett:
> As I just said, asking the user to edit the URL in their browser window
> to be able to find the extension to download doesn’t make a lot of
> sense. The links in the directory should be fixed.
Why do you want to download the extension?
You can install th
Am 04.12.2014 um 21:32 schrieb Alex Vandiver:
> Thus, in addition to setting max_allowed_packet, you will need to
> increase innodb_log_file_size, or you'll only be able to insert files
> which are < 5M (or, on 5.6.22 or higher, < 10M). Note that increasing
> innodb_log_file_size is slightly compl
Am 08.12.2014 um 19:09 schrieb Jo Rhett:
> Which is said where and how?
>
> The point is to improve the documentation such that available paths for
> installation are clear. Your suggestion for yet another undocumented path is
> just further argument that the extensions documentation should be i
Am 11.12.2014 um 15:31 schrieb Jasper Olbrich:
> Hello,
>
> I'm trying to use REST to create tickets in a queue that uses Custom
> Fields. It works well for CFs without umlauts, but I couldn't find a way
> yet to fill the CF "Größe".
>
> I'm sending the data with Python's urllib module, the reque
devel/tools/rt-attributes-editor
http://www.bestpractical.com/docs/rt/4.2/rt-attributes-editor.html
Am 12.12.2014 um 13:10 schrieb Alex Peters:
> The sbin/rt-preferences-viewer script will at least let you view
> non-default user preferences, but not let you change them. I personally
> don't kno
Am 26.11.2014 um 14:55 schrieb Gaston Huot:
> Is it possible in RT to :
>
> * do a search for users with some search parameters?
> * as for tickets, include this search within a dashboard ?
If the search parameters are static you can write a new portlet [1]
which you can include in an dashboa
ickets as needed? This would at least make searching for
> tickets by address very easy.
Interesting idea.
I currently investigate if your above solution fits better or if I
create a new Address object which I can link to tickets. This requires
more coding but would be the cleaner solution.
&
Am 15.01.2015 um 12:07 schrieb Luca Ferrari:
> I've added a few custom fields to my ticket definition, for example
> "git commit", but I'm able to see the custom fields only when creating
> a ticket or editing in jumbo mode. I cannot see them for instance when
> resolving a ticket (i.e., Action->Re
Hi,
add on top of the file this lines:
package RT::Search::Simple;
use strict;
use warnings;
no warnings 'redefine';
Chris
Am 15.01.2015 um 16:14 schrieb Daniel Schwager:
> Hi,
>
> I updated to 4.2.6 (from 3.8.8) in our lab - look fine. Now, I'm going to add
> some small customizations.
>
>
Am 03.02.2015 um 10:57 schrieb Vas:
> So none of provide a web interface to view the status of there tickets?
> If yes how do you do it?
> Because from the user side If I send requests on a regular basis and decided
> to see the status of them I would not remember the username and password
> that w
Am 11.02.2015 um 18:23 schrieb Arnaud Abélard:
> I created the new directory path
> /opt/rt4/local/share/html/Ticket/Elements/ and copied there the original
> file /opt/rt4/share/html/Ticket/Elements/ShowSummary. Made my change,
> cleared the mason cache, restarted apache and the changes are just i
This implies that something is wrong with you backups.
Chris
Am 13.02.2015 um 08:04 schrieb Andrew Wippler:
> I had to restore my MySQL database from a backup. Once I restored the RT
> database, the privileged users no longer had rights.
>
> I found the below snippets to remove/add super user t
@Alex:
CreateTickets support both, CustomField and CF keys [1].
@Landon:
Why don't you simply add this lines to you template, as you are using a
static customfield list and don't want to add all customfields (assuming
you customfields are single value fields):
CF-Customfield1: {$Tickets{'TOP'}->F
Hi,
upgrading to a more recent version of RT and installing HTML::Gumbo
gives you tables in transactions (RT supports this since 4.2.6) [1].
If you can't upgrade, you can use RT::Extension::PermissiveHTMLMail [2].
Chris
[1] https://www.bestpractical.com/docs/rt/4.2/RT_Config.html#PreferRichText
Hi,
you just have to read the release notes [1] or upgrading documentation
[2], it's described in both.
Chris
[1] https://www.bestpractical.com/release-notes/rt/4.2.10
[2]
https://www.bestpractical.com/docs/rt/4.2/UPGRADING-4.2.html#UPGRADING-FROM-4.2.9-AND-EARLIER
Am 24.03.2015 um 09:21 schrie
Hi,
playing around with the ticket content search I discovered many "false
positive" results.
The _TransContentLimit [1] fetches all transaction, notably also the
EmailRecord and CommentEmailRecord transactions which let the content
search also found matches for stings which are inserted by templ
Hi,
this is what we use:
my $deps = $self->TicketObj->DependedOnBy;
while( my $link = $deps->Next ) {
next unless $link->BaseURI->IsLocal;
my $dep = $link->BaseObj;
next if $dep->QueueObj->IsInactiveStatus($dep->Status);
$dep->SetStatus('open') unless $dep->HasUnresolvedDependenc
Am 29.05.2015 um 09:39 schrieb markus.wildb...@eu.magna.com:
> Hi guys!
>
> I have a dashboard which I want to send to all members of a specified
> group. What would be the best way to do this?
Do you mean by group a RT user defined group?
If yes, sadly this isn't possible.
But I think it would
Am 22.07.2015 um 17:25 schrieb Bryon Baker:
> Another error from same dashboard.
>
>
>
> Failed to load dashboard 757: Failed to load dashboard 757: Couldn't
> find row (/opt/rt4/share/html/Elements/Tabs:471)
You hit this bug:
https://issues.bestpractical.com/Ticket/Display.html?id=29719
Chri
Am 22.07.2015 um 17:25 schrieb Bryon Baker:
> Another error from same dashboard.
>
>
>
> Failed to load dashboard 757: Failed to load dashboard 757: Couldn't
> find row (/opt/rt4/share/html/Elements/Tabs:471)
You hit this bug:
https://issues.bestpractical.com/Ticket/Display.html?id=29719
Chri
est Solutions
> 800-267-3726 . 262-783-6261 ext. 2296
> bba...@copesan.com
> www.copesan.com
> "Servicing North America with Local Care"
>
> -Original Message-
> From: Christian Loos [mailto:cl...@netsandbox.de]
> Sent: Thursday, July 23, 2015 7:00
Am 26.08.2015 um 21:25 schrieb supp...@pureview.com:
> rt list -i "'CF.{Modtrak}' > 0 AND Created >= '2015-07-01' AND Create <=
> '2015-07-31'"
> rt: Invalid query: 'Unknown field 'Create' in ''CF.{Modtrak}' > 0 AND
> Created >= '2015-07-01' AND Create <= '2015-07-31'' at
> /opt/rt4/sbin/../lib/RT/
Am 27.08.2015 um 03:18 schrieb Dion Gullotta:
> I realise this isn’t an RT problem as it is really LWP, but it would be
> nice if the RT CLI supported a --no-verify-ssl option to workaround
> these situations. As it stands I had to edit the code of /opt/rt4/bin/rt
> and added the following on line
Hi,
$transactions isn't undefined but $transactions is an empty collection
and thus $transactions->Last is undefined.
This happens on tickets that don't have a Comment transaction.
Depending in the surrounding code a simple
return unless $transactions->Count;
before the 'my $comment ...' would
Am 28.08.2015 um 13:03 schrieb Ewan Meadows:
> I've been asked to add another column to a query which shows the last
> comment added to a ticket, any ideas how I can do this?
>
> Thanks,
>
> Ewan
>
Hi,
there is an extension for this:
https://github.com/bestpractical/rtx-ticketlisttransactions
Hi,
interesting, pasting your query in the advanced query box doesn't report
any errors for me (rt 4.2.12).
What is your RT version?
Chris
Am 29.08.2015 um 03:05 schrieb supp...@pureview.com:
> Loos,
>
> Thank you for the help but after I rectified the typo. I still getting a
> different error
Am 24.09.2015 um 23:42 schrieb Tim Gustafson:
> I think the problem is that NotifyActor is set to 0; when I changed it
> to 1, the e-mail originator got their autoreply. But it seems to me
> that an autoreply should go out, even if NotifyActor is set to 0. Did
> something change around that optio
Am 22.10.2015 um 22:21 schrieb Asif Iqbal:
> # get the user list from the file
> # this file has the list of users who will be assigned as owner in
> round-robin
> # you could have another logic external that could update this file to
> get the
> # generate the list of owners
> my $file = "/var/tmp
Am 26.10.2015 um 15:18 schrieb Matt Zagrabelny:
> On Mon, Oct 26, 2015 at 2:56 AM, Chrilly Cheng wrote:
>> Hi All,
>>
>> I'm trying to find to way to get this requirement work.
>>
>> We have multiple queues in RT, like queueA, queueB, queueC. All queues are
>> using the same Custom Field that appl
Am 27.10.2015 um 16:57 schrieb Asif Iqbal:
> anyone added a logic to not auto assign the ticket if it is created
> during holiday or weekends?
>
> We are using Lifecycles to implement Due date based on business hours
> using the SLA extension. But not sure how auto assign can take advantage
> of t
Am 29.10.2015 um 13:58 schrieb markus.wildb...@magna.com:
> Hi guys!
>
> Since a couple of days, I have the problem, that my priority escalation
> script doesn't work anymore. Script is attached...
>
>
>
> The error message is:
>
> Name "RT::SystemUser" used only once: possible typo at
> ./rt-
OK, then remember this, once you will upgrade to RT 4.4, because this
version will support [1] searches like
Status = '__active__'
Chris
[1] https://github.com/bestpractical/rt/commit/20f3268
Am 29.10.2015 um 15:39 schrieb markus.wildb...@magna.com:
> Hi Christian!
>
> Thanks a lot for your re
Hi,
I think you should add
Set( $AutoCreateNonExternalUsers, 1 );
See
https://github.com/bestpractical/rt-authen-externalauth/blob/master/lib/RT/Authen/ExternalAuth.pm#L118
Chris
Am 04.11.2015 um 17:30 schrieb Peter Viskup:
> Dear all,
> would like to ask you for an expert view on our issue.
>
Hi Brent,
you should give Callbacks [1] a chance.
We use this for years. Minor (4.2.11 > 4.2.12) version updates are done
without any modification. Sometimes even major (4.2.12 > 4.4.0) updates
can be make without changing a callback file.
Chris
[1]
https://www.bestpractical.com/docs/rt/4.2/writ
Hi,
we have over 30 tickets and process 8 tickets a year.
We currently use a single VM for our RT (Webserver and Database on the
same Machine).
And our RT is still really fast.
Thanks to the BPS developers.
Chris
Am 04.11.2015 um 22:23 schrieb Albert Shih:
> Hi everyone,
>
> I would lik
Am 08.12.2015 um 08:01 schrieb Woody - Wild Thing Safaris:
> Hi all,
>
> I was sure this would have come up somewhere but i can't make a search
> produce any results. This also tells me that it's most likely my error
> if no-one else has the problem
>
> Mails to "AdminCC" are sent as a BCC, but t
Am 08.12.2015 um 09:21 schrieb Woody - Wild Thing Safaris:
> Thanks for your swift response Chris - thought it must be my config.
> In a similar vein, should i set FriendlyFromLine too to maintain RFC
> compliance?
>
> w.
Setting $FriendlyFromLine isn't necessary because the outgoing mail will
al
Hi Chris,
won't help you now but RT 4.4.0 will support this if you set
$PreferDateTimeFormatNatural to 1:
https://github.com/bestpractical/rt/commit/4836a20
If you really need this in RT 4.2 you can try applying these commits:
https://github.com/bestpractical/rt/commit/f446755
https://github.com/
Hi Dominic,
I noticed that you still use an init script for your rt4-fcgi Debian
package in jessie. I've created a systemd service unit file [1], which
works fine for me. Maybe you can update your package with this one.
Chris
[1] https://gist.github.com/cloos/abbadf961558bb9cdc7e
Am 30.12.2015 um 00:37 schrieb Dominic Hargreaves:
> Hi Chris,
>
> Thanks for this. I noticed that your service unit file does not include
> any mention of a dependency on mysql or postgresql; something that was
> recently added to the init script exactly for systemd compatibility.
> Do you know i
Hi,
it's actually in the documentation:
https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx
Best is to switch from mod_perl to mod_fastcgi.
Also have a look here:
https://www.bestpractical.com/docs/rt/4.2/customizing/timezones_in_charts.html
Chris
Am 01.02.2016 um 18:38
I think the reason for your problems are your wrong upgrade steps.
You missed to read this:
https://www.bestpractical.com/docs/rt/4.2/UPGRADING.mysql.html
You have to upgrade to 3.7.87, then run the queries from
upgrade-mysql-schema.pl, and then upgrade to 4.2.12.
Chris
Am 15.02.2016 um 18:08 s
Hi,
the docs says for $WebBaseURL "Usually you don't want to set these
options" [1].
Remove $WebBaseURL config and set $WebDomain to 'mysite.com' and
everything should be fine.
If you use SSL, remember to also set $WebPort to 443.
Chris
[1]
https://www.bestpractical.com/docs/rt/4.2/RT_Config.htm
Hi,
if you use mod_perl, then the docs have the answer:
https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx
Chris
Am 11.02.2016 um 18:45 schrieb Satyajeet Singh:
> Hi All,
>
> After Upgrading to 4.4 I noticed that values for Custom DateTime Fields
> entered by non root u
Hi Stefan,
there is an extension for this:
https://github.com/bestpractical/rt-extension-customfield-hideemptyvalues
Chris
Am 23.03.2016 um 14:59 schrieb Stefan Krüger:
> We have some custom fields which are defined as Type Select one value
> (Software is installed, just yes/no).
>
>
>
> Is
Am 23.04.2016 um 10:25 schrieb David Schmidt:
> On a sidenote (and without intention to blame you for anything) RT
> development is horrible to debug. :)
You should see in your logs a message like 'function TicketPreview not
defined' ...
> $ cat local/lib/rt/Ticket_Local.pm
because the correct p
Am 25.04.2016 um 08:46 schrieb David Schmidt:
> Another path that looks weird to me is:
>
> "local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once"
>
> shouldnt that be
>
> "local/Callbacks/YourOrg/Elements/RT/Ticket/ColumnMap/Once"
Arg ... I missed this, this must be
"local/html/Callback
Am 01.06.2016 um 11:53 schrieb Vegard Vesterheim:
> I tried to register a new User Custom Field, naming the Field
> 'PreferEditDisplay', and allowing two values for the field: 'Edit' or
> 'Display'. I have registered the value 'Edit' for a specific user for
> this Custom Field, but I am not able to
Am 07.06.2016 um 23:23 schrieb Hugo Escobar:
> We need to give our users the possibility of receiving large files (say
>> 10MB)
>
> Knowing the attachment size limit all email services impose, we thought
> there should be a way to tell RT to replace large attachments with a
> download
> link when
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