That's why you register in your boss' name. (Just kidding.)
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Monday, July 21, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on
While I don't have experience with any of that with regards to ITSM, I would
appreciate it if you post anything you find to the ARSList.
Thanks,
Shawn Pierson
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Chowdhury, Tauf
Sent: Monday, July 21, 2008
You can tell the boss has been out of the office this week. My team, in
conjunction with a team that sits with us, took some old tubes and turned cube
land into a Chinese temple, complete with both male and female lion statues, as
well as a bagua mirror with the old Remedy logo to ward off evil
I'm in a similar situation to what you are moving to. We have no problems with
our SQL Server 2005 database and have been in production with it and ARS 7 and
ITSM 7 (various patches) for over a year now. We didn't run into any pitfalls,
just make sure ARAdmin has sufficient (dbo) access.
Shaw
Sorry to take the original discussion off on a tangent, but do you know if
runmacro can be used to output to any other format that isn't specified on the
reports? My idea was to create a .ics file (iCalendar, which outlook can use),
but I couldn't find a good way to create a plain text file wit
Perhaps I'm misunderstanding your problem, but couldn't you just go into the
Admin tool and under Server Information, go to the Advanced tab and change the
Email Notifications Web Path?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of SUBSCRIBE arslist
You don't really want to mess with that if you can help it, because there is a
lot to it and you can easily mess things up.
However, it was a requirements to do this at my company, so I learned over time
all the caveats and whatnot. One thing that you have to look at is creating
not only the a
Good afternoon,
I've been tasked with configuring Asset Management to be able to account for
our leased lines from various telecoms. There are a few issues, though, that
prevent me from being able to do it correctly.
The first problem is that Product Names need to be unique. This works for
h
I’m not aware of one either, even when I worked on CSS which is a mammoth
compared to ITSM. I think it’s simply not a part of what BMC’s core
applications are for, although you can easily design one in ARS. The trick is
integrating it with AP and Accounting, if that is a requirement.
Shawn Pi
I've never seen an email client, including Outlook, that can apply any type of
formatting to the Subject of an email message. This is probably more of a
security thing than any other reason. Imagine how bad your spam would be if
they could apply font size ="72" or blink tags to the Subject lin
In my implementation, I do lookups on my staging table to see if the Company,
Site, and Organization exist already in Remedy. If they do, I directly create
the People record and push that data. If not, I first do some pushes into the
Site and Organization forms, and if a Company doesn't exist
Hi David,
Are you also taking suggestions of topics that people would like to see covered
at the conference? There are some things, such as a presentation on
customizing the Change Management approval process, that I would like to hear
experts at BMC discuss with us. I've made customizations
Make sure IIS isn't using that port either. It shouldn't by default, but if
you didn't set up IIS I would check it.
Also, if you think something else may be using port 8080 (which I can't tell
from your email), the easiest way to check is by running netstat -b from a
command prompt, and lookin
I'm fortunate in that I haven't had to do this yet. However, if I did, I would
probably do it all in SQL via a stored procedure.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of McClure, Don
Sent: Wednesday, June 25, 2008 10:23 AM
To: arslist@ARSLIST.O
You know, the same thing applies to web services, and I'm not aware of
any advantages of DSO over web services at this time if you're building
an integration form that is used on both sides, with workflow to push to
each separately.
Shawn Pierson
From: Action Request System discussion list(AR
I have in the past, but I found a good full-time job that pays well, so
I took it. It's easier to deal with in my situation with a family now.
When it was just me, or just my wife and I, we could travel, I could
work until 2:00am and go in at 6:00am the next day, and we were ok
taking more financi
Here are a few more:
* Talk to vendors that have other software and services that may
be useful for your implementation.
* See demos of new products.
* Get answers to technical questions from other Remedy
developers/administrators and the engineers from BMC.
* Se
I'm a big fan of Joomla (http://www.joomla.org/), although it's got lots
of functionality in addition to just blogs. It requires PHP and MySQL
and I've gotten it working on both Linux (Apache) and Windows (IIS),
although Linux and Apache are the easiest.
On another email, you mentioned that you
I don't mean to rain on everyone's parade, but I can't recommend
Oklahoma City at all. I know everyone has different standards and
opinions, but I think it would only appeal to a certain subset of
people. Here are a few things that I didn't like about it:
There are more churches than bars by a r
It's not a "good" strategy, but here's what we do. We only work on a
certain number of things before moving them into production. Once the
project is complete, we restore the backup of production to our other
servers, then start on whatever is next.
From: Action Request System discussion list(
As long as they don't plan on making Duke Nukem Forever* based on the
ARS platform, we'll be ok.
* Duke Nukem Forever is a sequel to a popular video game that has been
promised to be released for over ten years, and each year the company
issues a press release stating that it is going to be rele
The shift you mention from ARS development to ITSM administration is definitely
real, and I’ve seen many conversations over the past year or so about this on
the ARSList and in other places. This is a deliberate shift on the part of
BMC, because 1) it makes more money for them both in software
I agree with both of you as well. With ARS7, I spent perhaps a day
playing with some of the new features until I figured them out well
enough to use them. Things haven't changed that radically with ARS.
As far as the job requirement posted here that was over 1050 words long,
I do believe that
It makes a lot of sense to require OOB knowledge for a consultant
position. My first exposure to ITSM 7 came with exposure to prior
versions of ITSM as well as about ten years of ARS development
experience. It was still a beast to work with, and there are lots of
"gotchas" that you wouldn't neces
We've run into this as well, and "customized" the menus to fix it. They may
have corrected it in a patch, but if so I haven't seen it.
On a side note, you'll notice that the three groups of fields you mentioned
appear to have been developed by different people with different standards.
That wo
Since nobody else has responded, I'll just go ahead and tell you. I
have good news and bad news.
The good news is that you don't have to create two new staging forms.
The bad news is that you probably still have to create at least one
regular form where both have escalations writing data to.
There's a guy on my Remedy team here named Jesus, but I don't know that
he'd want to go work at BMC.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, June 03, 2008 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT--Need Remedy Ar
Personally, I think it would be painful to have a menu like that to
begin with. Add more items to it and try clicking around it. You'll
see that it's difficult to navigate, especially when you get submenus
with larger amounts of items. People will try to click something then
it might disappear b
I think this is perhaps closer to what you want, but I can't run it
because it references fields that are not there. A lot of what you did
may be valid (such as using double quotes) but I've not seen it used
that way so I just converted it to look in a way that I am more
comfortable with. Try it,
restored and is still exhibiting the same
behavior.
-Paul
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, June 02, 2008 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC
I love a good rant against BMC Support as much as the next person, but
I'd like to see your problem resolved too.
Can you give us more information that might help determine what the
problem is? To start, are you using the Drill Down on the Table Field,
or are you trying to open that record with a
I have used it as well, and it worked fine with version 6.3 of ARS. However,
prior versions did have problems (although it could have been an older Source
Safe) where you would exit the Admin Tool where things are checked out to you,
then when you go back in they are still checked out but not t
We've been in production about a year now, and I've decided to start
cleaning up the Product Categorizations (we made the mistake of
importing them from the DSL in addition to our own.) So this morning I
decided to write a quick and dirty SQL statement doing a union between
all the modules we use
Tadeu,
I don't think it's a matter of what the system allows, but what is best
practices. There is no single right answer. You have to consider how
many records are in the table, what the most common searches will be,
etc. It's something that you need to work with a DBA on. They can run
SQL
That is the way I did it, including defaulting some NULL fields that
Remedy requires. I have an escalation that pulls the AD data (via a
vendor form) into a staging table, which then uses filters to do
validations and auto-population of some data, then if it passes all the
validations, passes it i
You know, you could always go to your management and tell them that the
"I.T." in "ITSM" and "ITIL" stands for "Information Technology", and
that there may be bigger risks involved in trying to make the ITSM suite
have all the functionality they need for non-I.T. related things.
Remedy is great for
When I said is that there are no good answers, I should have qualified
that. There are no good answers if you want a simple, broad,
overreaching solution. Even with ITIL as a framework, you have to come
up with your own answers to the questions. I see ITIL as almost a
philosophy based around I.T
Actually, it’s not that difficult to map your Product Categories to where they
are useful for Asset Management, CMDB, and the rest of ITSM. From what I’ve
seen with the CMDB and categorizations, it’s best to follow the K.I.S.S.
method. I made a new class in CMDB 1 that ended up being a huge pa
Part of the problem is that there are no good answers to your questions.
By default, we put things in the BMC_ComputerSystem class, unless it
fits in somewhere else. So a Blackberry technically is a computer, just
a tiny one. So is a calculator.
Stuff that doesn't have a class and isn't anythi
I apologize in advance for not having all the details, but we did this
at a company I used to work for. What you want to do is look through
the Work Log field and find a special character that occurs somewhere
around the date field. I wish I could remember what it was, because I
think it was some
Actually Lisa, I think Jase will find what you're suggesting under
"Select Status Values" on the Overview Console instead. That is where
the Overview Console's status preferences are stored. Why it isn't in
the same place as all the other modules doesn't make much sense to me.
Shawn Pierson
---
Thad,
That may be the case, but I wonder if some of those menus being
referenced are changed by Active Links before you use them, or if they
are back end forms that may not necessarily need the menus. It's still
really bad, but I haven't seen any problems with things like building
SLMs for Chan
Scott,
You are correct, but BMC sales folks often tell you that you either
shouldn't customize or that there is no need to. They also like to push
for any customizations, even small cosmetic ones, being something you
should hire BMC Professional Services to do.
On the other hand, BMC themsel
I would add that not only do most organizations not hire someone as only
a "do as you are told" resource, if you adopt that mindset you can get
into a lot of trouble. I've been on site at places where people did
exactly what management told them to do, which was flawed, then the
managers became up
You need to get your sales people involved. I would think that many
other companies/government agencies are in the same boat you are, and
would have an alternative. If your organization alone is big enough,
they can complain enough to the sales people to force BMC to do
something. I'm sure BMC w
According to what I’ve been told, the best practice is to not assign anything
to a person as an individual until there is a need for a specific person to be
involved. So in the case of an Incident being created by the someone on the
Service Desk, we assign it to that individual. When it’s crea
We automatically assign it to the Helpdesk Group (actually Service Desk
if you want to be completely ITIL.) The reason being that ITSM is very
locked down, and people who the ticket are not assigned to can't edit
it. As a result, you might want the group people go to for help with
the application
Good morning all,
I've been presented with a question that should seem straight forward,
but I don't have a good answer for it.
We are currently shifting our office and cubicle locations to make room
for a bunch of new people, so our I.T. department are in the middle of
large scale moves. As a r
Kelly,
It's great that BMC is offering this. However, when I tried running it,
it didn't give me an option of what software I have that I want to mail
in or not. I saw that there was an "AppScan.exe" file and this one may
be useful for that, but it might be good for BMC to update the
instruction
Try deleting the cache on your browser too.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, April 29, 2008 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu in Mid-Tier acting differently than in WUT
**
Update:
It depends how much you need to change. For what I've done, notepad,
vi, emacs, or wordpad are sufficient. My concern with editing jsp pages
in some of the tools like FrontPage is that it could potentially modify
things that shouldn't be changed.
From: Action Request System discussion list(ARS
Davin,
You gave me some ideas, although I still haven't resolved the issue.
Currently, we are authenticating against AD for the username and
passwords. We have multiple ways people can log into the system, and we
want the User Tool to allow people to authenticate with their domain
password, whil
MAIL PROTECTED]
On Behalf Of Roney Varghese
Sent: Tuesday, April 29, 2008 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: IIS remoteuser for Single-Sign On
Turn on ur plugin logs(fine) and let me know what auth error u see in
there?
Regards,
Roney Varghese
Sent from my iPhone
On Apr 29, 2008, a
teuser for Single-Sign On
Turn on ur plugin logs(fine) and let me know what auth error u see in
there?
Regards,
Roney Varghese
Sent from my iPhone
On Apr 29, 2008, at 7:12 AM, "Pierson, Shawn" <[EMAIL PROTECTED]>
wrote:
> I added the mid tier ip address as w
I think the key you hit upon is the word "dialog". It is possible that
the Open Window action on the active link is set to something other than
"Dialog" and has a Target Location of "New", in which case it just opens
a new window with both remaining editable.
From: Action Request System discuss
Single-Sign On
Dear Shawn,
Have you added the midtier ip address to the areasso.cfg file in the
AR Server/conf folder?
Regards,
Roney Varghese
Sent from my iPhone
On Apr 28, 2008, at 3:34 PM, "Pierson, Shawn" <[EMAIL PROTECTED]>
wrote:
> Thanks Jarl,
>
> That got m
remoteuser for Single-Sign On
Try change this in ..\Tomcat 5.5\conf\server.xml to this:
The one you change is:
tomcatAuthentication="true" to tomcatAuthentication="false"
--
Jarl
On Mon, Apr 28, 2008 at 8:33 PM, Pierson, Shawn <[EMAIL PROTECTED]> wrote:
> **
&g
Good afternoon,
I'm trying to set up single sign on for the mid tier and have almost
everything working. The one thing that still seems to be a problem is
getting IIS to pass the authenticated user to Jakarta. When I try to
log into Remedy, I get the following in my tomcat logs:
I got a response from BMC on my similar issue to upgrade to 7.1.0 patch
2 for the Mid Tier. I don't know if it would resolve everyone's issues,
but it may be worth a try.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cordova, Fred
Sent: Friday, Apri
Scott,
I just opened a ticket with BMC Support today on this exact same error.
However, we are getting it a different way by going through Change
Management, so it probably has a different cause.
We are on Patch 6 of the Mid Tier, which are you on when encountering
this?
Shawn Pierson
-Orig
I use a default header and footer on my ARS-based emails. In the
header, you need to identify it as HTML, then you can use HTML
formatting in your email, including html IMG tags.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Thursd
Thank you for posting this response. I was very close to responding
with "Try a ladder" or something equally...unhelpful.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, April 24, 2008 9:14 AM
T
___
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Thursday, April 24, 2008 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: One company not able to recieve emails
I doubt it's Groupwise itself that is the problem, but rather some
I doubt it's Groupwise itself that is the problem, but rather some
anti-spam rules or something else blocking it. This sounds like an
issue the email administrators on both sides should be involved with and
testing because it's most likely outside the realm of Remedy.
From: Action Request Syste
I think all the suggestions people are offering are correct. However,
one key point you need to find out before proceeding is exactly what
they want to integrate to with Remedy. While most of the answers here
have been focused on ITSM, there are a lot of home-grown Remedy helpdesk
applications ou
I don't really want to start a flame war about BMC Support, but I have a
question about RFEs.
I recently submitted an Issue to BMC to request an enhancement to Change
Management. It's a pretty straight forward request (I asked for the
Work Info to be able to be updated on Closed Change Requests)
What is it you hate about the messages? If it's the text of the
message, you can create them in the "AR System Message Catalog" form,
and turn on localization on your AR server so they show up. It's
designed to be able to localize the messages for international systems,
but I've used it in the pa
I've been coming up with a list, but I still don't like it. I'm
thinking it might be easier to do noun verb noun for these items so the
menus are smaller. This is my latest working copy in CSV format.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList)
That isn't complete enough for ITSM 7.0 though. There are some tables
(I don't have a complete list off the top of my head) that contain
server references too. For example, one is the CAI Application Registry
form which has the server name for each app installed. What I've done
is develop a scri
Good afternoon all,
I'm working with RKM 7.2, and found a problem that I'm not sure how to
get around. I integrated it with Remedy, and am trying to relate things
to Incidents. Everything works fine, except when I try to select a Tier
3 Product Category. For Tier 1 I select "Software" and Tier
m: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Thursday, April 03, 2008 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.2 - Anyone integrated it with ITSM?
I disagree with the easy to install part. I'm working on it now, and
Something that will be an issue for you is both complexity and the fact that
you can configure the system quite a bit. If you have enough time to
demonstrate all of the applications, you should start with two Incidents on the
same issue, which then you relate to a Problem ticket, which produces
In my case, I was able to do all of this with Filters, but the
difference is that I have to deal only with U.S.-based numbers. The
first filter to execute strips out all characters, and the second filter
to execute sets the length of the remaining numerical data, then based
on how many numbers I h
I disagree with the easy to install part. I'm working on it now, and
BMC Support is stumped. The files are there and the /rkm directory
shows up in Tomcat, but it won't start, and doesn't give any errors
explaining what is wrong.
It is probably easy to install in certain conditions, but in my ca
What I've had to do in the past in a similar situation is to have the
view form referencing a view on my DB that was using a linked server.
If you get that part, you can at least see the data.
However, if you have issues modifying or submitting the data,
unfortunately the next best solution is t
This is what we did last summer and ran into no problems with the
ARSystem database.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of tricky maybe
Sent: Thursday, March 27, 2008 9:18 AM
To: arslist@ARSLIST.ORG
Subject: SQL 2000 database to SQL 2005 serv
David,
They should put an active link on the Product Name field to do a
wildcard search. If you try to hit the dropdown, it takes something
like three minutes for anything to show up, then you have to scroll
through a big list. That way if you type in "Incident" in the field you
can get a fast
Michael,
Just to get it out of the way, I think the Approval Engine is one of the worst
products ever made on Remedy. There are many technical and design flaws in it.
I believe that is probably why BMC doesn't really support it.
To answer question #1, depending on your goals, you have to set
If you do a search on the ARSList archives, there was a good description
of how to do this. I don't have the person's name that posted it to be
able to give them credit (sorry), but here is the text I saved off with
instructions on how to add a field to incident:
1.) Add the field "Incident Submi
If you just need to know the name and what views it is in, I would just
run something like this in SQL:
select
f.fieldid,
f.fieldname,
s.[name] as formname,
v.vuiname as viewname
from field f
inner join arschema s
on s.schemaid = f.schemaid
inner join vui v
on s.schema
uter Name field..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Pierson, Shawn
Sent: Tuesday, February 26, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management a
Good morning all,
I'm curious if anyone is using Asset Management to track devices like
Blackberries. If so, what Class are you storing them in, and how do you
track the phone number?
Thanks,
Shawn Pierson
Private and confidential as detailed here:
http://www.sug.com/disclaimers/default.htm#M
Good morning all,
I'm running into a strange problem and wonder if any of you have run
into it and have a solution. I'm trying to create an approval phase
that occurs between two Status Reason fields. What happens is that when
testing that Approval Phase, I push the Change ticket into the correc
A lot of these questions are good, but I'm wondering if they are the
right ones given the current climate of BMC and the direction Remedy is
going in. For example, asking someone development questions, such as
filter phasing, assumes that they are going to be a Remedy Developer.
If I were hiring r
The easiest thing to do is to completely hide the OOtB table field and
replace it with one that has more useful data. The majority of the
fields on the approval console are not that useful, so I replaced it
entirely.
Of course, if you use SRM or any other applications that have approvals,
you h
In New Zealand it is.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, February 14, 2008 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor: Google and Chuck Norris.. (Corrected)
** Is it Friday
On Thu,
Carey,
I think that ideally, smaller businesses that want to use ARS (which BMC
doesn't market aggressively enough) should pursue other options. There
are vendors, some that post on here, that provide other ITSM suites that
are cheaper, simpler, and are probably just as good if not better than
th
Good morning all,
I'm trying out some things with web services and ARS, and I'm curious if
there is a way to take binary output from a web service and save it as
an attachment on a form. If you have a solution, let me know.
Thanks,
Shawn Pierson
Private and confidential as detailed here:
http
that form.
Alfredo
- Original Message
From: "Pierson, Shawn" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 12, 2008 9:12:45 AM
Subject: ITSM Overview Console Error
**
Good morning everyone,
This morning, my users suddenly started getting an error
arplugin.exe it was restarted and the issues went
away.
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tue
Good morning everyone,
This morning, my users suddenly started getting an error when they try
to use the overview console. I've made no changes to the system and my
coworker is out this week for training so he didn't make any changes, so
I'm not sure what is causing this.
The error I get is:
If you're using ITSM, you should just use the People form to accomplish
this.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Monday, February 11, 2008 8:36 AM
To: arslist@ARSLIST.ORG
Subject: User Form
We've tried it for development, and it is too slow, even on a very
powerful machine with no other active VMs on it.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray
Sent: Friday, February 01, 2008 2:23 PM
To: arslist@ARSLIST.ORG
Subject:
There are two things I do that seem to help quite a bit.
1) Keep your dev server in "Development Cache Mode" and when you
make changes to production, set it to that mode temporarily until you
are finished with your changes.
2) This is probably controversial and I don't like it either,
David,
This is a little off topic, but I'd like to make a suggestion for you to
pass along to BMC's documentation people. Naming a file "65712.pdf" is
not a good indication of what that file is about or what it is used for.
They need to adopt a more meaningful naming convention to make it easie
Good morning folks,
It looks like a former colleague made some changes I was not aware of
that are causing problems, and as a result, I'd like to get a clean set
of data from the "Approval Process Configuration" form in ITSM 7. I'm
on 7.0.3 patch 6, but I don't think that part makes a difference.
Good morning all,
I'm looking at developing some Advanced Interface forms for SRM, and was
wondering if anyone has a set of best practices or any tips that might
be good to keep in mind. I have a basic understanding of how SRM works,
and built one Advanced Interface form that works to create Inci
We've looked into it, but since it uses a plugin rather than actual
Remedy workflow, we decided against trying anything with it. I'd also
be interested in seeing if anyone has come up with a good way to do it.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0 Phantom Approval Emails
** Could be alternate new sig notifications. Turn on and look at the
approval logs, it will tell you how it is finding them.
Axton Grams
On Jan 4, 2008 8:24 AM, Pierson, Shawn < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTE
Good morning all,
After installing Patch 6 of ITSM 7, we started getting some strange
emails coming out of the system. For example, if we have a Change
Request that has two Approvers, they get notified, as do a handful of
other people that are not related to the Change Request in any way.
There a
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