Re: [rt-users] RTx::EmailCompletion

On 01/15/2013 08:41 AM, Asif Iqbal wrote: > I install RTx::EmailCompletion plugin and added the following stanza > into my RTHOME/etc/RT_SiteConfig.pm > > > Set( @Plugins, qw( > RT::Authen::ExternalAuth > RTx::EmailCompletion > ) ); > > Set($EmailCompletionUnp

Re: [rt-users] On move to Support Notify Requestors

On 01/10/2013 04:10 AM, Nick Fennell wrote: > My scrip is configured as below: > > Condition: On Queue Change > Action: Autoreply to Requestors > Template: AutoreplyFromSupport > Stage: TransactionCreate > > Custom Condition: > > return 0 unless $self->TransactionObj->Type eq "Set"; > return 0 u

Re: [rt-users] request

On 01/10/2013 08:25 AM, Yetomiwa Jabar wrote: > please i have been trying to install rt, but it seems i cant install > Calender::Simple. > I have tried installing fron CPAN, apt-get, but still none seems to > work.please what else can use? Calendar::Simple is only required on RT 3.8.x. Why are y

Re: [rt-users] Require Custom Field for Status Change?

On 01/08/2013 10:04 AM, Matt Brennan wrote: > Hey Thomas, > > Just wondering if there was any update / ETA on this extension. It > would help me resolve an issue I'm having right now. It's still unpublished pending more work on it, but perhaps it should just get shipped as-is and then updated

Re: [rt-users] On move to Support Notify Requestors

On 01/09/2013 03:35 AM, Nick Fennell wrote: > I'm assuming here that the condition will result in '1' (fail) if the > OldValue does not evaluate to be 'QueueName'. > > If OldValue does evaluate to be QueueName then the condition returns > '0' resulting in the Scrip running. Returning 1 (a true va

Re: [rt-users] Searching Ticket Bodies

On 01/08/2013 11:08 AM, Tim Gustafson wrote: > Hrmm, I remember now. That documentation states: > > "MySQL does not support full-text indexing natively." > > Which is untrue. MySQL does indeed have full-text indexing, and the > most recent version has full-text indexing with InnoDB tables. Is

Re: [rt-users] Users Can't Edit Dashboard Widgets

On 01/08/2013 11:03 AM, Tim Gustafson wrote: > When my users click the "Edit" link at the top-right of their RT home > page widgets, and then change their options, and click "Save", they > see: > > No permission to set preferences > > But I can't find a permission that seems to map to this action

Re: [rt-users] jquery version

On 01/08/2013 03:17 AM, Christian Loos wrote: > Am 07.01.2013 20:45, schrieb Thomas Sibley: >> The JS translations? That's a good point. Create a ticket for it and >> link to 4.2.0? > > I created ticket > http://issues.bestpractical.com/Ticket/Display.html?id=2213

Re: [rt-users] Searching Ticket Bodies

On 01/08/2013 10:11 AM, Tim Gustafson wrote: > Is there any way to search the bodies of tickets, replies and > comments? In the advanced search editor I don't see those columns > listed in any of the search parameters. http://bestpractical.com/rt/docs/latest/RT_Config.html#FullTextSearch http://b

Re: [rt-users] On move to Support Notify Requestors

On 01/08/2013 10:08 AM, Nick Fennell wrote: > Hey Kevin/All. > > I've been trying with; > > return 0 unless $self->TransactionObj->Type eq "Set"; > return 0 unless $self->TransactionObj->Field eq "Queue"; > return 0 unless $self->TransactionObj->OldValue eq 'QueueName'; > > but not having much l

Re: [rt-users] jquery version

On 01/06/2013 09:31 AM, Christian Loos wrote: > Am 04.01.2013 23:42, schrieb Thomas Sibley: >> jQuery and related libraries will get updated with the next major >> release, RT 4.2. > > It would be great if you also can add the translations for date and time > picker. The

Re: [rt-users] jquery version

On 01/04/2013 02:38 PM, Hugo Escobar wrote: > I'm just curious about if/when is jquery going to be upgraded. I checked > the latest rt release (rt-4.0.8) and it still uses jquery 1.4.2 > > It's been a while since that jquery version was first released ... jQuery and related libraries will get upd

Re: [rt-users] Tickets in a Nice Print Format

On 01/04/2013 10:03 AM, Giles Coochey wrote: > How precisely does that get used - is it automatic? Yes, by your browser. Perhaps you could show us an example "printed" PDF.

Re: [rt-users] upgrading from .88 to 408 sql issues

On 01/03/2013 02:44 PM, Mike S wrote: > I've been scouring the net as well as our config docs trying to figure > out what maybe causing my upgrade issues with DelegatedBy. We have mysql > setup with the innodb settings and 3.8.8 working great with RTIR. > > Specifically there are two warnings. Whi

Re: [rt-users] How to Integrate request tracker 4.0.8 with Active directory 2008

On 01/02/2013 10:38 PM, decenter decenter wrote: > I have been trying this since 7 days, but no luck. All the documents I > have seen here in the web is for old version (3.0.8). So, please don't > point out those wiki links to me. If there is any new document for v > 4.0.8 and active directory 2008

Re: [rt-users] R: R: R: Custom authentication script fails with > ExternalAuthPriority not defined, please check your configuration file

On 01/02/2013 03:53 PM, Scotto Alberto wrote: >> Fix problems at the source > > Exactly. From my point of view, the "source" is who/what generates > the input: the user who fills in a form. So, this is why I say that > the input validation should be done around the View layer, while in > the back (

Re: [rt-users] R: Custom authentication script fails with > ExternalAuthPriority not defined, please check your configuration file

On 01/02/2013 03:44 PM, Scotto Alberto wrote: > Yep! That's something I was mumbling about. > > Thanks to you, I've just given it a try. > It's not that easy peasy: REST returns 200 even if you are not authenticated. > But you can deduce if you have been auth'd from the HTML page you get, > sear

Re: [rt-users] Custom fields and non privileged users

On 01/02/2013 03:21 AM, Martin Wheldon wrote: > I suspect you may need to give write access to the custom fields for the > non priviliged user, > as I've never needed to I'm not sure. Yes, you need to grant the ModifyCustomField right. > For the priviliged user you could write a scrip that checke

Re: [rt-users] R: R: Custom authentication script fails with > ExternalAuthPriority not defined, please check your configuration file

On 01/01/2013 10:43 AM, Scotto Alberto wrote: > Don't know what is the best. I think using preconditions is a strong > practice that gives you freedom and lets you avoid duplicate checks. > Actually, the preconditions must be documented... > > So I think that I may go for documenting the precondit

Re: [rt-users] R: Custom authentication script fails with > ExternalAuthPriority not defined, please check your configuration file

On 12/27/2012 04:57 PM, Scotto Alberto wrote: > I've just shared my script on rt wikia :) > > http://requesttracker.wikia.com/wiki/Rt-auth-user > > Any improvements are welcome. > > For example, I suspect there's a better way to do it (it = > authenticating against external auths first, and then

Re: [rt-users] Adding comments to the format field of a search

On 12/26/2012 09:28 AM, Chris Hall wrote: > Is there a way to add either all or the last comment to the format > section of a search? I have a customer who would like to pull the > comments or last comments, etc in a search and have it exported along w/ > the other data to a spreadsheet. > > To

Re: [rt-users] Can't call method "id" on unblessed reference - please help

On 12/25/2012 06:02 PM, Eugene Panich wrote: > Recently all of my RT's users are getting "An internal RT error has > occurred. Your administrator can find more details in RT's log files." > In the log file there is a error: > Can't call method "id" on unblessed reference at > (path_to_rt)/lib/RT/I

Re: [rt-users] Error during make upgrade-database -- RTx::AssetTracker::Type

On 12/21/2012 09:40 AM, chirag.par...@thomsonreuters.com wrote: > I’m currently using RT 3.4.5 with AssetTracker extension and with Mysql > 5 database. I want to setup new RT 4.0.8 on a new server with importing > database from old server (generating mysqldump from old and populating > DB on new se

Re: [rt-users] RT sending correspondence from @unspecified-domain

On 12/21/2012 08:21 AM, Ethan Hayon wrote: > I just set up RT, but whenever I try to reply to a ticket through RT, it > is sent from @unspecified-domain, and the customer is unable to reply. > > Has anyone experienced this before? That sounds like you haven't properly configured your CorrespondAd

Re: [rt-users] Ticket creation fails

On 12/19/2012 12:51 AM, Matthias Henze wrote: > I use RT 4.0.7. on Debian Squeeze installed from Debian packages (I will > not upgrade while there a no new Debian packages) and I use it with > fetchmail. A customer sent an message to me for which no ticket was > created but the mail got flushed. I

Re: [rt-users] RT4 adjust column width(s)?

On 12/13/2012 04:44 PM, Tony G Palomino wrote: > Hi all, > > I'm looking for a way to manually specify a column width in search > results. I'm running RT 4.0.5 at the moment. > > I have a search which displays fields in one long row (which is what I > want). I don't mind if most of the fields w

Re: [rt-users] RT 4.0.8 and msmtp

On 12/13/2012 01:56 PM, Cj B wrote: > That fixed it! Thanks. I wonder how it's been working all these years! Behaviour changed from RT 3.8 to RT 4.0, and although there were still problems with "SetHandler perl-script" under 3.8, sending mail was not one of them. We're hiring! http://best

Re: [rt-users] RT 4.0.8 and msmtp

On 12/13/2012 01:25 PM, Cj B wrote: > Sorry, but what server config do you want? The whole httpd.conf file? Yep, or at least the part with the VirtualHost settings for RT. We're hiring! http://bestpractical.com/jobs

Re: [rt-users] RT 4.0.8 and msmtp

On 12/13/2012 01:14 PM, Cj B wrote: >> Web server config and Configuration -> Tools -> System Configuration >> output, pleas > > Here's the sys config. > > Thanks! Please keep your replies to the list. Your sys config suggests you're running mod_perl, but you didn't include your web server conf

Re: [rt-users] RT 4.0.8 and msmtp

On 12/13/2012 12:43 PM, Cj B wrote: > Hello all, > > I updated to 4.0.8 from 4.0.5 today and now outgoing emails are failing > with the following error: > [Thu Dec 13 20:21:48 2012] [crit]: > >: Could not > send mail with command `/opt/rt3

Re: [rt-users] Multi-tenant

On 12/13/2012 12:26 PM, Rainer Duffner wrote: >> Yup, works great. That's essentially what we do. You'll want a >> mod_fcgid, mod_fastcgi, or reverse proxy deployment. You can't >> use mod_perl to run multiple copies of RT because of the global >> Perl interpreter state. > > I think it would b

Re: [rt-users] Multi-tenant

On 12/13/2012 10:42 AM, Shuvam Misra wrote: > I too was wondering what would I do if I took a browser-based app like RT > and needed to run multi-tenant setups on a single physical server. One > option is of course virtualisation, but another could be just running an > Apache with multiple virtualh

Re: [rt-users] Multi-tenant

On 12/13/2012 02:33 AM, Shuvam Misra wrote: >>> Why would you prefer a single monolithic RT instance rather than a >>> handful of separate ones? >> >> Efficiencies in administration overhead and hardware requirements >> (depending on the relative volume of transactions, of course) are two >> that s

Re: [rt-users] Full text index with MySQL 5.6

On 12/13/2012 08:27 AM, Darin Perusich wrote: > I've used this tool with success, I also package it with request-tracker > in the OpenSuSE devel:languages:perl repo. There are also a number of > "generic" mysql to postgres tools available which I've used with success > as well, google will be your

Re: [rt-users] firefox v17 doesn't seem to be able to see the main comment form field for typing in a new request/ticket as a regular user in rt 3.8.1

On 12/12/2012 11:27 AM, Sabuj Pattanayek wrote: > Hi all, > > Anyone see this issue with rt 3.8.1 & firefox v17 on linux when trying > to create a new ticket or when replying to something through the rt > interface as a regular user, the "describe the issue below" form field > never appears? > >

Re: [rt-users] Multi-tenant

On 12/12/2012 08:12 AM, CB wrote: > Thanks. I understand that it's possible to have multiple queues. Is it > possible to have a multi-tenant setup i.e. one RT install with each "tenant" > having its own environment e.g. domain, users, admin rights etc. Each tenant > can log in to its own domain and

Re: [rt-users] Referring to CustomField by ID in TicketSQL

On 12/11/2012 09:11 PM, John Kelsh wrote: > Hi Thomas, > > Thanks for the information. > > I tried the obvious combinations, including the formats you > suggested. > > Do you know when this feature was introduced? I'm working on an older > version of RT so it may not be implemented? I believe C

Re: [rt-users] Referring to CustomField by ID in TicketSQL

On 12/11/2012 05:42 PM, John Kelsh wrote: > Hi All, > > Is this possible? i.e. can a custom field value be selected by custom field > id? > > I want to use this to distinguish between two identically named custom fields. Have you tried it? CF.42 = 'foo' works just fine. So does 'CF.{42}'. If

Re: [rt-users] Matching exclusively on Ticket #

On 12/10/2012 10:23 AM, Samuel Leslie wrote: > Is it possible to match incoming email to RT exclusively on ticket > number? Right now we have subject tags in the form of [domain.com.au > #1234] and the "domain.com.au" portion needs to be present for RT to > correctly file the email under the associ

Re: [rt-users] Show HTML tables in tickets

On 12/06/2012 01:08 PM, Russell Jones wrote: > Here's the Web_Local.pm: > > [root@hous0301 Interface]# pwd > > /var/www/html/local/lib/RT/Interface > > [root@hous0301 Interface]# cat Web_Local.pm > package HTML::Mason::Commands; > # Let tables through > push @SCRUBBER_ALLOWED_TAGS, qw(TABLE THEA

Re: [rt-users] Show HTML tables in tickets

On 12/06/2012 09:20 AM, Russell Jones wrote: > Just ran into this issue as well - was attempting to make a table using > the built-in rich text editor. Submit the ticket and the table is lost. > > I followed the page you provided Kevin with no change in the behavior. I > also cleared the mason cac

Re: [rt-users] Create RT ticket via perl, within RT but not via web interface?

Please keep mail on the list for future folks to find. On 12/05/2012 05:41 PM, Len Jaffe wrote: > You were right. I could not find any examples, and I've discovered that > CreateTicket, while it lived in RT/Interface/Web.pm, there is a second > package statement in the middle of that file, above t

Re: [rt-users] rt-mailgate fallback

On 12/04/2012 01:12 AM, Albert Shih wrote: > :0: > |/usr/bin/rt-mailgate --queue Support --action correspond --url > https://ULR_OF_RT > > > the problem is sometime the RT website is down (power failure) and in that > case the mail is lost. > > How can I tell rt-mailgate (or procma

Re: [rt-users] Create RT ticket via perl, within RT but not via web interface?

On 12/03/2012 01:43 PM, Len Jaffe wrote: > I have a data collection app that needs to finish by created a ticket. > The app itself is protected by RT's authentication (user and password), > and the app uses RT's mason environment. > > RT::Client::REST is demanding a login. I don't have the user's

Re: [rt-users] rt-mailgate: undefined server error

On 12/03/2012 01:27 AM, Carlos Fuentes Bermejo wrote: > Hiya folks, > > Since a few days ago I'm having the following error: > > rt-mailgate: connecting to > http://xxx.xxx.xxx.xxx//REST/1.0/NoAuth/mail-gateway An Error > Occurred = 500 read timeout > /path/to/my/rt/bin/rt-mailga

Re: [rt-users] Page not found http://.…./HASH(0x2af24643ee50)

On 12/03/2012 03:21 AM, Albert Shih wrote: > install the new version 0.12 from > http://search.cpan.org/dist/RT-Authen-ExternalAuth/ > > but I still have this problem. > > I have do this three time. I suspect you never cleared the mason cache and the old code was still being used. W

Re: [rt-users] scrips...change due date on queue change

On 12/03/2012 10:30 AM, Telmo Cardoso wrote: > This only fails on this line: > my $curtime = $self->TicketObj->CreatedObj->Get( Timezone => 'server' ); > > If I place my $curtime=time; it will work. You probably want $self->TicketObj->CreatedObj->Unix. Refer to http://bestpractical.com/rt/docs/4

Re: [rt-users] RT setup and Postgres object ownership

On 11/26/2012 02:50 PM, Darren Spruell wrote: > I don't understand how the default ownership/rights after the RT > setup, done using the postgres superuser (DBA), allow the RT user to > have read/write access to RT objects. RT runs the etc/acl.Pg file during install and etc/upgrade/*/acl.Pg during

Re: [rt-users] RT email address with server name

On 11/21/2012 07:44 AM, testwreq wreq wrote: > Our RT server is r...@sc.sbu.edu > > When our external users send email to RT (r...@sc.sbu.edu > ) -> the mail from our exchange server gets > forwarded to r...@rt4.sc.sbu.edu

Re: [rt-users] RT Bug?

On 11/21/2012 02:01 PM, David Moreau Simard wrote: > Hey there, > > Just wanted to confirm that it does seem to be a regression. > https://github.com/bestpractical/rt/commits/3.8-trunk/lib/RT/I18N.pm > https://github.com/bestpractical/rt/commit/ccafbd233e4f50bd8ef1889949e91dc6190f495b > > That ev

Re: [rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody

On 11/23/2012 01:43 AM, vmos wrote: > I tried that thanks, but what's puzzling me is that if I take out the " > $self->TargetObj->SetStatus('open');" it still opens the ticket, as if it's > ignoring the user defined action The User Defined code is only run if the Condition or Action is "User Defin

Re: [rt-users] Reverse Proxy + RT 4.0.4 + mod_auth_cas on CentOS 6

On 11/20/2012 10:02 AM, Jan Niezbędny wrote: > Hello, > I wanna ask. Is it possible to use RT behind a reverse proxy? Anyone > make that kind of configuration? > > I have implementation RT 4.0.4 with mod_auth_cas and LDAPImport on > apache 2.2, system CentOS 6 > > I really appreciate any help Ye

Re: [rt-users] RT 4.0.8 still not receiving incoming tickets via email on ubuntu

On 11/19/2012 12:27 PM, testwreq wreq wrote: > We are a small setup. I would like to avoid setting up the extra fetch > mail step. All outgoing emails from RT server are working. Emails sent > into RT from exchange server (inbound via email) are not working. They > are not reaching the RT server. >

Re: [rt-users] RT 4.0.8 still not receiving incoming tickets via email on ubuntu

On 11/16/2012 10:22 AM, Edsall, William (WJ) wrote: > Incoming mail is a manual process to grab the mail from exchange, then > pass it through mailgate. Just to clarify, it doesn't have to be. Other users have pointed the OP towards running postfix locally on the RT server and having Exchange del

Re: [rt-users] adding new system RT System's saved searches

On 11/14/2012 08:42 AM, Arkadiusz Miśkiewicz wrote: > It got saved in "RT System's saved searches", so looks like adding new system > search is possible from UI right now. Yes, but it's unfortunately subtly different than the stock searches, and it won't be visible to all users (just superusers).

Re: [rt-users] Search format changed after upgrade

On 11/12/2012 03:26 PM, Leo Gorauskas wrote: > How can I add a class or ID to an element within a search format? You'll need to adjust the allowed HTML attributes, but be aware of the potential security concerns (faking up transactions and other parts of the UI in arbitrary messages). Put the fol

Re: [rt-users] Spreadsheet-esq Web Input

On 10/31/2012 01:59 PM, Lake, Seth M (Vangent) wrote: > been playing aorund with this for a few day now. Able to design a table > in the WYSIWYG and have it email out properly (by setting the contect to > html in the templates) and show properly in the history (by pbypassing > the scrubber). stil

Re: [rt-users] Perl script list all tickets = zero

On 11/09/2012 09:12 AM, Ruslan Zakirov wrote: > On Fri, Nov 9, 2012 at 5:45 PM, Arthur Rance wrote: >> FindAllRows > > You need UnLimit method. The reason is that FindAllRows just tells the collection to include disabled records: http://bestpractical.com/rt/docs/4.0/RT/SearchBuilder.html#FindAll

Re: [rt-users] rt 4.0.8 and unknown charsets

On 11/09/2012 01:47 AM, Arkadiusz Miśkiewicz wrote: > iso-8859-8-i is actually valid encoding > (http://en.wikipedia.org/wiki/ISO-8859-8-I) Try putting this in your RT_SiteConfig.pm: use Encode; use Encode::Alias; define_alias("iso-8859-8-i" => "iso-8859-8"); and then restarting RT.

Re: [rt-users] General information about upgrade.

On 11/08/2012 04:15 AM, Albert Shih wrote: > I've see the new version of RT4x is release. > > 1/ Where can I find the «changes file». ? Release notes are now online at http://bestpractical.com/rt/release-notes/. > 2/ If I take a look inside > > DISTRIB/etc/upgr

Re: [rt-users] RT Unprivileged user with SeeCustomField and ModifyCustomField rights not able to download file from custom field of type "upload one file"

On 11/08/2012 07:57 AM, Abhimanyu Rapria wrote: > RT Unprivileged user with SeeCustomField and ModifyCustomField > rights not able to download file from custom field of type "upload > one file" > > So if the want to come to self service portal in future to download > some report uploaded in a cust

Re: [rt-users] can't find /etc/request-tracker4/apache2-modperl2.conf

On 11/08/2012 09:15 AM, Dominic Hargreaves wrote: > http://www.bestpractical.com/rt/docs/latest/web_deployment.html > > (could that perhaps be linked from README?) It should be, yes. The README isn't POD, which makes generating anything other than plain text an ad-hoc game, but finding "docs/X"

Re: [rt-users] RT-4.0.8 Basics and Details menu - css issue?

On 11/07/2012 01:20 PM, Jim Lesinski wrote: > Does anyone else have an issue with the menu shifting for Basics and > Details in Chrome? > > There's also issues with the menu on display.html. It seems like the > first item gets pushed down a row. I've noticed this recently in development, but it

Re: [rt-users] Error when upgrading database from 3.8.9 to 3.9.1

On 11/05/2012 09:24 AM, CB wrote: > We're long time RT users and are in the process of upgrading from 3.6.3 to > 4.0.8 and are following the instructions on > http://www.bestpractical.com/rt/docs/4.0/UPGRADING.mysql.html and > http://www.bestpractical.com/rt/docs/4.0/README.html. I upgraded to 3.7.

Re: [rt-users] Require Custom Field for Status Change?

On 11/05/2012 08:56 AM, Mike Kennedy wrote: > Does anyone have a suggestion about how I might go about requiring > some set of custom fields to be filled before a status change can > happen? We have a queue that I have on a custom lifecycle. In order > to allow a transition from one status "user te

Re: [rt-users] How to change the subject tag of a queue while allowing the use of the old subject tag as well?

On 11/02/2012 05:07 PM, Mátyás Selmeci wrote: > I would like to change the subject tag of a queue without causing issues > for users that are still using the old subject tag. > > For example, if I change the subject tag of QUEUE from OLD to NEW, then > new messages would be sent out with a subject

Re: [rt-users] duplicated attachment

On 11/02/2012 06:57 AM, Jonathan Khattir wrote: > When i reply to a ticket by mail, i ve got in the web interface two > reply, one in text/plain and one in html/plain. Even if i don't put html > code in my mail, i get two attachment. So i would like only one > attachment in plain/text. > > http://

Re: [rt-users] Perl conflicts

On 11/01/2012 12:50 PM, Ram wrote: > There are tools to do it (cpan2rpm comes to mind) and of course > something like perlbrew (oft mentioned in this type of discussion) > which I believe that compiles things into 'executables'. perlbrew doesn't compile Perl modules into executables. perlbrew com

Re: [rt-users] CommandByMail rt 4.0.7

On 11/01/2012 09:47 AM, Edsall, William (WJ) wrote: > Does CommandByMail work in rt 4.0.7? I’ve installed it, added the > following two lines to my RT_Siteconfig > > Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail > RT::Interface::Email::Filter::TakeAction) ); You didn't f

Re: [rt-users] RT 4 Translation problem

On 10/31/2012 08:32 AM, Jan Niezbędny wrote: > I wanna translate a few english names to polish and it goes quite > good. But i have problem to translate words from > user->settings->seaved searches->My Tickets, Unowned Tickets and > Bookmarket Tickets. I found one of them in right file with polish

Re: [rt-users] Perl conflicts

On 10/31/2012 09:45 AM, Ram wrote: > Any other ideas? It's worlds-apart easier and less error prone to use an entirely separate perl build instead of just a separate perl lib path. See perlbrew. We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Perl conflicts

On 10/30/2012 12:21 PM, Ram wrote: > How do folks deal with perl conflicts? We normally use RPMs for > everything but that's not practical given the relatively high-version > requirements of the rt4 branch so CPAN seems the only practical > approach. Use a completely separate build of perl just fo

Re: [rt-users] Page not found http://.…./HASH(0x2af24643ee50)

On 10/29/2012 09:32 AM, Carlos Fuentes Bermejo wrote: I'm just upgraded to 4.0.8, I'm also using RT::Authen::ExternalAuth to login against a ldap server, and when I login into RT and I get a "Page not found", "The page you requested could not be found", the URL which I have in the browser is http

Re: [rt-users] Look up User by Attribute in Scrip

On 10/26/2012 04:52 PM, Ram wrote: Hey folks, I'm writing a scrip to help us manage our voicemails in RT. The voicemails arrive via email as attachments and the extension of the recipient is the only distinguishing characteristic in the email. How can I load an RT user in a script given only thei

Re: [rt-users] Customize Notifications (on correspond send e-mail to all requestors and Ccs)

On 10/23/2012 04:41 AM, Bart wrote: I've managed to turn off the reply feature using the following wiki article: * http://requesttracker.wikia.com/wiki/OnWebCorrespond All I had to do was change the condition of the scrip "On Correspond Notify Requestors and Ccs" to "User defined" and enter t

Re: [rt-users] ServiceBusinessHours issue with more then one definition.

On 10/17/2012 04:56 AM, Joop Boonen wrote: > In the CPAN file on > http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm#Configuring_business_hours > > I cant find where the keywords, in my case DEF1, DEF2, etc reference to. > I assume it's to a group. Not groups but queue

Re: [rt-users] Serious problem with mime/html format email containing attachments

On 10/16/2012 09:37 AM, Payam Poursaied wrote: > We have a serious problem with rt 3.8.8. I have created and HTML > template for auto reply as you could see below. When I send HTML email, > I got the autoreply in a good way, i.e. I got an HTML email as same as > what I sent to RT. But if there is a

Re: [rt-users] Object permissions from the command line

On 10/15/2012 01:47 PM, Glenn Hope wrote: > I've recently been tasked with setting up an RT instance for a large > organization, such that its queue structure mirrors that of their > existing ticket system. I was able to use the command line interface to > easily create the groups/queues, but I've

Re: [rt-users] Large Attachments Table

On 10/11/2012 07:32 PM, shayne.al...@gmail.com wrote: > Dears; > > I am thinking about a better backend for 'attachments' to be stored on, > instead on Mysql and InnoDB engine. > is there any try out to force things like couchDB > into RT? CouchDB is primarily a docum

Re: [rt-users] RT4.0.6 Unknown encoding in received emails

On 10/11/2012 08:29 AM, Ruslan Zakirov wrote: > https://github.com/bestpractical/rt/tree/4.0/unknown-email-charset A comparison to 4.0-trunk: https://github.com/bestpractical/rt/compare/4.0-trunk...4.0/unknown-email-charset Final RT training for 2012 in Atlanta, GA - October 23 & 24

Re: [rt-users] Customize Notifications (on correspond send e-mail to all requestors and Ccs)

On 09/27/2012 02:36 AM, Bart wrote: > When I disable those scrips I get the following effect: > > * First off, the behavior I want to disable is disabled. > * But, the autoreply scrip doesn't work anymore. > * And, any type of outgoing mail stops working. > > RT simply registers the correspo

Re: [rt-users] R: Setting owner with _Set breaks queries (may be a bug)

On 10/09/2012 11:14 AM, Scotto Alberto wrote: > What am I missing? The CachedGroupMembers table, I expect. rt-validator should be able to fix that, I believe. Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpract

Re: [rt-users] Setting owner with _Set breaks queries (may be a bug)

On 10/05/2012 08:15 AM, Scotto Alberto wrote: > Very interesting, thank you! Now I understand the relationships. So I > think I should correct all the _Set I've used all around in my custom > scrips :( Yes, rarely is _Set the right answer. > To verify if it finds the errors caused by _Set I searc

Re: [rt-users] Upgrade from 4.0.0 to 4.0.7 - Mailgate broken

On 10/09/2012 06:15 AM, Damian Hess wrote: > However, at other times I run the command and mailgate will die at > either User.pm or Principal.pm: > > DBD::mysql::db selectcol_arrayref failed: MySQL server has gone away at > /var/www/rt/sbin/../lib/RT/Principal.pm line 621. I'd look into solving th

Re: [rt-users] Lowercasing of message headers

On 10/09/2012 07:11 AM, Martin Drasar wrote: > My question is - can RT somehow lowercase some of my headers? And if you > think that it cannot, could you give me a hint, how to convince sendmail > on the receiving end to print the headers that arrived? I need to find > who is causing it and so far

Re: [rt-users] Incorrect version when building from git repository

On 10/07/2012 05:52 PM, John Kelsh wrote: >> Github's tarballs are exports of git tags, no more, but that's not our >> release process and they aren't actual releases. Unfortunately Github >> doesn't let you disable the Download section, which is terribly >> frustrating. Don't use the Github tarb

Re: [rt-users] Incorrect version when building from git repository

On 10/05/2012 12:16 AM, John Kelsh wrote: > I thought that it would be best to build RT from the git repository > for convenience and the ability to rebase our customisations onto new > versions when they are released. > > However when I clone the Github repository, checkout the rt-4.0.7 > tag, an

Re: [rt-users] Can't fork at Mailer.pm

On 10/05/2012 02:31 AM, Martin Drasar wrote: > after upgrading to RT 4.0.6 I am having problems with mail sending. This > line starts to appear in log: > > Scrip Commit 6 died. - Can't fork at /usr/share/perl5/Mail/Mailer.pm > line 145 > > and no mail can be sent until I restart the Apache. > >

Re: [rt-users] Determine Requestor Email from Reply-to instead of From

On 10/04/2012 01:53 PM, Shane Archer wrote: > In the default configuration it seems that RT reads these tickets as > each requestor being at "webs...@company.com ". > > Is there a way to make it take the Reply-to address as the requestor > rather than the From address,

Re: [rt-users] Setting owner with _Set breaks queries (may be a bug)

On 10/04/2012 04:05 AM, Scotto Alberto wrote: > I think I found a bug. Not a bug in RT, only your scrip. :) > Looks like _Set doesn’t update correctly some field in some table in the > DB. But I have no idea of what field and what table! I had a quick look > at the DB, and it seems that the relat

Re: [rt-users] New to rt

On 10/04/2012 08:30 AM, The Todd wrote: > Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its > running, I'm having issues with receiving emails. If this is a new install, we highly recommend starting with the 4.0 series (4.0.7 is the latest). There's even a request-tracker4

Re: [rt-users] Remove User from User Rights

On 10/02/2012 05:59 AM, Ron Yacketta wrote: > Hello all! > > Is their a way to remove a user from a Queues User Rights? One of our > end users was added to User Rights instead of added to a Group. Remove all the rights granted individually to that user at the queue level. Final RT trai

Re: [rt-users] Error RT 3.8 / Perl 5.16 / FreeBSD 9: Anybody has seen this?

On 10/01/2012 10:29 AM, barainty-rtus...@citytwist.com wrote: > [Thu Sep 27 21:27:30 2012] [warning]: [Mason] Cannot resolve file to > component: /usr/local/share/html/index.html (is file outside component > root?) at > /usr/local/lib/perl5/site_perl/5.16.0/HTML/Macal/lib/perl5/site_perl/5.16.0/ >

Re: [rt-users] Signing by default

On 09/27/2012 01:53 AM, Martin Drasar wrote: > when a user responds to a ticket at our site, the message is forwarded > to all interested parties and the user's name and email is untouched > (i.e. no 'via RT', changed mail or anything else). This behaviour is strange. Why are you setting From: to

Re: [rt-users] Customize Notifications (on correspond send e-mail to all requestors and Ccs)

On 09/25/2012 02:28 AM, Bart wrote: > By default, when you have a ticket and linked a few requestors and cc's > to that ticket RT will send an e-mail to everyone when someone sends an > e-mail to RT with the ticket ID in the subject. > We\re looking for the ability to disable this feature for a few

Re: [rt-users] Configuring RT to use Amazon SES Despite Non-standard Headers

On 09/26/2012 12:24 PM, Shane Archer wrote: > Amazon SES will reject any messages sent by RT due to the RT-Ticket and > Managed-by headers, and possibly others, although those are the ones I > have seen so far. > > One option is to edit the code to set those headers to, for example, > X-RT-Ticket

Re: [rt-users] Close queue.

On 09/26/2012 06:53 AM, Albert Shih wrote: >> The problem with this approach is that the ticket already exists by >> the time any Scrips are considered, so it's happening too late. > > Well the first scrip is the «creation», so if I delete this scrip (ok > that's suck because I need to create the

Re: [rt-users] rtldapimport - Does not remove last person in a group

Yep, that looks like a bug. The importer skips groups with no members in LDAP, so it never gets to the point of updating the RT side. Thanks for the detailed report, I'm copying your mail to the rt.cpan.org queue for RT-Extension-LDAPImport: https://rt.cpan.org/Public/Dist/Display.html?Queue=RT-

Re: [rt-users] Can create articles, but no content.

On 09/25/2012 11:15 AM, Maciej Dobrzanski wrote: >> seem to find anything. Is there a setting/permission I need to change to >> allow content to be created? >> This would really make our system pop if I could get this working. > > Articles in RT is only a framework. The base functionality that yo

Re: [rt-users] Multiple Instances or Another Queue

On 09/20/2012 10:21 PM, Tom Robinson wrote: > 1. Use a new queue for the new department, isolating administration and users > for that department to > that queue. A very reasonable option that works Right Now without much additional effort. Consider if the new department is going to want lots of

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