Re: how to get Remedy ARS uptime?
I can add in a third method: If you have SNMP enabled on your Remedy server, you can read the uptime value as well as other information using SNMP. Now that's a lot of different possibilities to choose from... right? Kind regards, Michiel On 2/22/07, Jarl Grøneng [EMAIL PROTECTED] wrote: There is support for getting the start time from within AR System. You have got two methods doing this. -- Jarl On 2/22/07, Praveen [EMAIL PROTECTED] wrote: Thanks Eric, nice info. Unfortunately mine is on a Windows 2003 server. I hope BMC comes up with a feature like this from within the ARS, sometime in the future. Praveen Quoting Eric Cleereman (IT) [EMAIL PROTECTED]: Hi Praveen, I check the Remedy service's uptime with the following command: ps -e -o comm,etime|grep arserverd Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Praveen Sent: Tuesday, February 20, 2007 11:26 PM To: arslist@ARSLIST.ORG Subject: how to get Remedy ARS uptime? Hi all, I would like to know if there is a simple method to retrieve the data for Remedy ARS uptime. I am not looking for uptime at the OS level, but rather for ARS platform or Remedy Service. Any suggestions? Praveen -- Rock bottom prices! Click to save on brand name copiers today http://tags.bluebottle.com/fc/CAaCMPJo2qLNbOEv4k1aH9GfGNdDk2ne/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Click to refinance, fast free, no lender fee, approval today http://tags.bluebottle.com/fc/CAaCMPJktzgzKfVvN2jZ5180r4U7dHcZ/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
RPC Failure Error - Midtier connectivity over WAN
Dear Listers,We have several mid-tiers talking to the Remedy server and some of them are on the local network (LAN) and some are on the WAN.On the mid-tiers across the WAN, whenever there is a link failure (ornbsp;a link flap), the end users accessing the mid-tier get a \RPC Bind Failure\ error, even after the link comes up and this error stops occuring only after restarting the web server (IIS service in this case).Have anynbsp;of you faced this issue and is there a solution to avoid this.nbsp; I am expecting the mid-tier should work without any issues once the link is up and the connectivity to the application server is established.ARS 6.3 on Solaris 9, Oracle 9iMid-tier on Win2003 Server with IIS.Thanks,Balaji Wise people speak from experience. Wiser people, from Experience, do not speak. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 6.3 Patch 20 - Issues with years prior to 2007
Hi Peter I am sure that applying the DST patches to your server does not alter any historical data stored in your database. The issue is with how the epoch time in secs is converted and displayed by the client. So, was the client you were running this test through patched for DST changes?? Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, February 21, 2007 9:41 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 Patch 20 - Issues with years prior to 2007 I checked our ARS 6.3 development system which has been patched to 20 and looked up some tickets that were a copies of what we have on our production environment (which has not been patched yet). The Create dates on the tickets on our development and production were the same. I also verified that the OS of our development server was patched. Our platforms are the following: AR Server - Windows 2003 Mid Tier - Linux Java 1.5.04 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Wednesday, February 21, 2007 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 Patch 20 - Issues with years prior to 2007 ** Peter, Tickets from March 12th - April 2nd 2006 and from October 29th - November 5th of 2006 all seem to be off by an hour. All other tickets outside of those ranges seem to be accurate. Frederick, Each of the patches you asked about was applied prior to the Remedy patches being applied. Eric -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Grooms, Frederick W Sent: Wednesday, February 21, 2007 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 Patch 20 - Issues with years prior to 2007 ** Just to check ... On the AIX box you have - The AIX DST patches applied - The updated Java - The ARS server patch On the Windows box you have - The Microsoft DST patches applied - The updated Java - The ARS Mid-Tier patch -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Lammey, Peter A. Sent: Wednesday, February 21, 2007 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 Patch 20 - Issues with years prior to 2007 ** Does this mean that for your saved tickets that were created between March 11th 2006 and April 2nd 2006 that the Create Time for the tickets are now off by one hour after you installed Patch 20? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Wednesday, February 21, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: 6.3 Patch 20 - Issues with years prior to 2007 ** Hi All, I'm running version 6.3 of ARServer under Oracle 9 on AIX, and version 6.3 of Mid-Tier on Windows 2000 in my development environment. I've just installed Patch 20 for both, and am in the process of doing some preliminary testing. Remedy seems to be applying the revised schedule for 2007 for earlier years as well. For example, it seems to be seeing March 20th 2007 as Eastern Daylight Time (EDT), which is correct. But it seems to see March 20th 2006 as EDT as well. In 2006 EDT did not go into effect until April 2nd, so it should see that date as Eastern Standard Time (EDT). This is an issue for us, as we do a lot of historical reporting. Has anyone else running 6.3 Patch 20 (or 7.1 Patch 1) noticed any problems with Daylight Saving time calculations for 2006 or prior years? Eric Cleereman __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to get Remedy ARS uptime?
You can use the driver program that comes with remedy to get the ARServer start time in EPOCH. The driver program has a command called gss (get server statistics). The server statistic #1 is Start Time. By getting that value, it will return the start time of the ARS instance. Or you could code a C or Java program that would return this value in a date/time format. The API route is always more flexible, but usually more difficult. Robert Babineau, P.Eng. xwave, a division of Bell Aliant (506) 658-7995 [EMAIL PROTECTED] Come visit us at www.xwave.com -Original Message- From: Praveen [mailto:[EMAIL PROTECTED] Sent: Thursday, February 22, 2007 12:26 AM Subject: Re: how to get Remedy ARS uptime? Thanks Eric, nice info. Unfortunately mine is on a Windows 2003 server. I hope BMC comes up with a feature like this from within the ARS, sometime in the future. Praveen Quoting Eric Cleereman (IT) [EMAIL PROTECTED]: Hi Praveen, I check the Remedy service's uptime with the following command: ps -e -o comm,etime|grep arserverd Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Praveen Sent: Tuesday, February 20, 2007 11:26 PM To: arslist@ARSLIST.ORG Subject: how to get Remedy ARS uptime? Hi all, I would like to know if there is a simple method to retrieve the data for Remedy ARS uptime. I am not looking for uptime at the OS level, but rather for ARS platform or Remedy Service. Any suggestions? Praveen -- Rock bottom prices! Click to save on brand name copiers today http://tags.bluebottle.com/fc/CAaCMPJo2qLNbOEv4k1aH9GfGNdDk2ne/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Click to refinance, fast free, no lender fee, approval today http://tags.bluebottle.com/fc/CAaCMPJktzgzKfVvN2jZ5180r4U7dHcZ/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to get Remedy ARS uptime?
Fourth Method: Write a perl script. http://www.unix.org.ua/orelly/perl/learn32/ch14_03.htm That might give you a hint in what to do. I think you could, as this article states, open a 'filehandle' to the process, then use STAT on it to find its uptime. This would take more research than I can do right now though. This is just an option, but might take a little work (unless you have downloaded the entire O'Reilly series books to your head). From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Thursday, February 22, 2007 2:45 AM To: arslist@ARSLIST.ORG Subject: Re: how to get Remedy ARS uptime? ** I can add in a third method: If you have SNMP enabled on your Remedy server, you can read the uptime value as well as other information using SNMP. Now that's a lot of different possibilities to choose from... right? Kind regards, Michiel On 2/22/07, Jarl Grøneng [EMAIL PROTECTED] wrote: There is support for getting the start time from within AR System. You have got two methods doing this. -- Jarl On 2/22/07, Praveen [EMAIL PROTECTED] wrote: Thanks Eric, nice info. Unfortunately mine is on a Windows 2003 server. I hope BMC comes up with a feature like this from within the ARS, sometime in the future. Praveen Quoting Eric Cleereman (IT) [EMAIL PROTECTED]: Hi Praveen, I check the Remedy service's uptime with the following command: ps -e -o comm,etime|grep arserverd Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of Praveen Sent: Tuesday, February 20, 2007 11:26 PM To: arslist@ARSLIST.ORG Subject: how to get Remedy ARS uptime? Hi all, I would like to know if there is a simple method to retrieve the data for Remedy ARS uptime. I am not looking for uptime at the OS level, but rather for ARS platform or Remedy Service. Any suggestions? Praveen -- Rock bottom prices! Click to save on brand name copiers today http://tags.bluebottle.com/fc/CAaCMPJo2qLNbOEv4k1aH9GfGNdDk2ne/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Click to refinance, fast free, no lender fee, approval today http://tags.bluebottle.com/fc/CAaCMPJktzgzKfVvN2jZ5180r4U7dHcZ/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email notification problems
Hi John, If the ARS server is at Patch 18 then I think the problem is not yet patched !! As the real patch is on the server libraries even if it is related to email. We have recently apllied patch 19 for server, email and midtier. We are in the process of testing. Best Regards, Uday From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, February 22, 2007 03:58 AM To: arslist@ARSLIST.ORG Subject: Email notification problems ** Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: RPC Failure Error - Midtier connectivity over WAN
Did you try flushing the cache? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Balaji Chandrashekar Sent: Thursday, February 22, 2007 4:21 AM To: arslist@ARSLIST.ORG Subject: RPC Failure Error - Midtier connectivity over WAN ** Dear Listers, We have several mid-tiers talking to the Remedy server and some of them are on the local network (LAN) and some are on the WAN. On the mid-tiers across the WAN, whenever there is a link failure (or a link flap), the end users accessing the mid-tier get a RPC Bind Failure error, even after the link comes up and this error stops occuring only after restarting the web server (IIS service in this case). Have any of you faced this issue and is there a solution to avoid this. I am expecting the mid-tier should work without any issues once the link is up and the connectivity to the application server is established. ARS 6.3 on Solaris 9, Oracle 9i Mid-tier on Win2003 Server with IIS. Thanks, Balaji Wise people speak from experience. Wiser people, from Experience, do not speak. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed
Hi Listers, A wicked error is giving me a hard time.. Here's the scenario: OS: Solaris 9 ARS: 6.0.1 and 7.0.1 DB: Oracle, oracle 9.1 client for 6 and 10.2 client for 7 Yes I have two different versions of remedy running on same server, till morning both were running perfectly fine. Few hours back we noticed that one of our users (not with Admin rights) started getting ARERR [90] Cannot establish a network connection to the AR System server : testserver(0) : RPC: Miscellaneous tli error - System error (Connection refused). but it was working fine for users with admin rights. I tried to restart the server and since then I all the processes start except arserver for version 7.0. Other versions which are on 6.0.1 run fine. The error which I recieve when I try to start arsystem is ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed: No such file or directory I have checked the rights of this file and its fine, all the path variables are set properly too. Just dont know what went wrong suddenly. The last thing that I remember doing on this arsystem was to import the user records from 6.0 to 7.0 and then also it worked fine for a day and now this has resulted in tired afternoon and evening and might have a sleepless night. what to do? Ankur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
AR Email Template not working
Hi All, We were at AR EMail patch 15 and upgraded to patch 20. Now we see than any email that uses a template is not working. THe same templates used to work before the patch. ARS 6.3 WIndows server The error message is: String index out of range: -1 java.lang.StringIndexOutOfBoundsException: String index out of range: -1 at java.lang.String.substring(Unknown Source) at com.remedy.arsys.emaildaemon.CreatorModule.parseTemplateImages(CreatorModule.java:2605) at com.remedy.arsys.emaildaemon.CreatorModule.createMessageBody(CreatorModule.java:2109) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1484) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed
** Ankur, try running ldd command against the library which gives the error. The command should look something like: ldd ld.so.1 ldd shows dynamic dependencies of executable files or shared objects. Hopefully you will see the path it is trying to use to find the libclntsh.so.10.1 . You can then take it from there. Regards Jiri Pospisil Technology Support Systems ▪T▪ ▪ ▪Mobile UK▪ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati (GR/EIL) Sent: 22 February 2007 14:25 To: arslist@arslist.org Subject: ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed Hi Listers, A wicked error is giving me a hard time.. Here's the scenario: OS: Solaris 9 ARS: 6.0.1 and 7.0.1 DB: Oracle, oracle 9.1 client for 6 and 10.2 client for 7 Yes I have two different versions of remedy running on same server, till morning both were running perfectly fine. Few hours back we noticed that one of our users (not with Admin rights) started getting ARERR [90] Cannot establish a network connection to the AR System server : testserver(0) : RPC: Miscellaneous tli error - System error (Connection refused). but it was working fine for users with admin rights. I tried to restart the server and since then I all the processes start except arserver for version 7.0. Other versions which are on 6.0.1 run fine. The error which I recieve when I try to start arsystem is ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed: No such file or directory I have checked the rights of this file and its fine, all the path variables are set properly too. Just dont know what went wrong suddenly. The last thing that I remember doing on this arsystem was to import the user records from 6.0 to 7.0 and then also it worked fine for a day and now this has resulted in tired afternoon and evening and might have a sleepless night. what to do? Ankur __20060125___This posting was submitted with HTML in it___ NOTICE AND DISCLAIMER: This email (including attachments) is confidential. If you have received this email in error please notify the sender immediately and delete this email from your system without copying or disseminating it or placing any reliance upon its contents. We cannot accept liability for any breaches of confidence arising through use of email. Any opinions expressed in this email (including attachments) are those of the author and do not necessarily reflect our opinions. We will not accept responsibility for any commitments made by our employees outside the scope of our business. We do not warrant the accuracy or completeness of such information.
Re: 6.3 Patch 20 - Issues with years prior to 2007
I didnt patch our client but we did patch our Mid Tier to 20 (our dev Mid Tier not our prod Mid Tier box). I just checked a ticket using our prod Mid Tier and dev Mid Tier and the Create Date was the same for both. I am wondering if this is a Windows client issue since our Mid Tier is on Linux and I dont experience the problem there. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Thursday, February 22, 2007 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: 6.3 Patch 20 - Issues with years prior to 2007 ** Hi Peter I am sure that applying the DST patches to your server does not alter any historical data stored in your database. The issue is with how the epoch time in secs is converted and displayed by the client. So, was the client you were running this test through patched for DST changes?? Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, February 21, 2007 9:41 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 Patch 20 - Issues with years prior to 2007 I checked our ARS 6.3 development system which has been patched to 20 and looked up some tickets that were a copies of what we have on our production environment (which has not been patched yet). The Create dates on the tickets on our development and production were the same. I also verified that the OS of our development server was patched. Our platforms are the following: AR Server - Windows 2003 Mid Tier - Linux Java 1.5.04 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Wednesday, February 21, 2007 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 Patch 20 - Issues with years prior to 2007 ** Peter, Tickets from March 12th - April 2nd 2006 and from October 29th - November 5th of 2006 all seem to be off by an hour. All other tickets outside of those ranges seem to be accurate. Frederick, Each of the patches you asked about was applied prior to the Remedy patches being applied. Eric -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Grooms, Frederick W Sent: Wednesday, February 21, 2007 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 Patch 20 - Issues with years prior to 2007 ** Just to check ... On the AIX box you have - The AIX DST patches applied - The updated Java - The ARS server patch On the Windows box you have - The Microsoft DST patches applied - The updated Java - The ARS Mid-Tier patch -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Lammey, Peter A. Sent: Wednesday, February 21, 2007 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 Patch 20 - Issues with years prior to 2007 ** Does this mean that for your saved tickets that were created between March 11th 2006 and April 2nd 2006 that the Create Time for the tickets are now off by one hour after you installed Patch 20? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Wednesday, February 21, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: 6.3 Patch 20 - Issues with years prior to 2007 ** Hi All, I'm running version 6.3 of ARServer under Oracle 9 on AIX, and version 6.3 of Mid-Tier on Windows 2000 in my development environment. I've just installed Patch 20 for both, and am in the process of doing some preliminary testing. Remedy seems to be applying the revised schedule for 2007 for earlier years as well. For example, it seems to be seeing March 20th 2007 as Eastern Daylight Time (EDT), which is correct. But it seems to see March 20th 2006 as EDT as well. In 2006 EDT did not go into effect until April 2nd, so it should
Re: KB on the support site down?
I tried logging in the day before yesterday to download some patches and for some time it was extremely slow that even the home page would take more than 5 minutes to show up.. but then it got back to normal and I was able to download about 10 to 20 megs of files in a couple of minutes.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: John Hanson [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, February 21, 2007 6:21:45 PM Subject: Re: KB on the support site down? ** I was looking up email (without the quotes). I ran about 5 or 6 searches and they all came up empty. I just got back on, and now I am able to see results again. Thanks, John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Wednesday, February 21, 2007 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: KB on the support site down? ** Yes. What are you searching for? Things to note. Double-quotes are ignored or are OR'd. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Wednesday, February 21, 2007 4:56 PM To: arslist@ARSLIST.ORG Subject: KB on the support site down? ** Howdy, I'm unable to get any results on the support site KB for anything that I put in as the search keyword. Is anyone able to get this to work today? Thanks, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] Sucker-punch spam with award-winning protection. Try the free Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/features_spam.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email notification problems
John, Have you tried running the arsignal -g to reread the definitions and cache? If it works after you do that, it could be an indication of a caching problem.. (restarting the services will have the same effect) Cheers Joe - Original Message From: Uday Joshi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 22, 2007 8:46:00 AM Subject: Re: Email notification problems ** Hi John, If the ARS server is at Patch 18 then I think the problem is not yet patched !! As the real patch is on the server libraries even if it is related to email. We have recently apllied patch 19 for server, email and midtier. We are in the process of testing. Best Regards, Uday From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, February 22, 2007 03:58 AM To: arslist@ARSLIST.ORG Subject: Email notification problems ** Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] 8:00? 8:25? 8:40? Find a flick in no time with the Yahoo! Search movie showtime shortcut. http://tools.search.yahoo.com/shortcuts/#news ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Bringing Second App Server Online
We are planning to bring up our second application server in the next few days. We will have an f5 load balancer in front of the app servers. Does anyone have experience running in a single application server environment ...then moving to a multiple application server environment? I want to know how much downtime was involved as well as what issues you ran into while performing the modification. I have read over the documentation from BMC regarding this, and am getting different stories on how to accomplish this, also attempted to contact BMC support, and the two people I talked to provided no insight, they simply referred me to the same document. We have both the mid-tier and application running on the same box. Sun Solaris 9, ARS 6.3. Joe Soria ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bringing Second App Server Online
I might suggest doing this on a Friday, to allow the weekend for full propogation of the DNS changes to your server name. It can take 24 hours or more to do that, and you don't want the headache of resolving those issues during a workday. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Soria, Joe Sent: Thursday, February 22, 2007 8:09 AM To: arslist@ARSLIST.ORG Subject: Bringing Second App Server Online ** We are planning to bring up our second application server in the next few days. We will have an f5 load balancer in front of the app servers. Does anyone have experience running in a single application server environment .then moving to a multiple application server environment? I want to know how much downtime was involved as well as what issues you ran into while performing the modification. I have read over the documentation from BMC regarding this, and am getting different stories on how to accomplish this, also attempted to contact BMC support, and the two people I talked to provided no insight, they simply referred me to the same document. We have both the mid-tier and application running on the same box. Sun Solaris 9, ARS 6.3. Joe Soria __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email notification problems
I haven't run arsignal, but did restart the services and that seems to have fixed things, for now at least. It looks like I'll need to update the patch on ARS as well in the near future. Thanks to all, John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, February 22, 2007 8:02 AM To: arslist@ARSLIST.ORG Subject: Re: Email notification problems ** John, Have you tried running the arsignal -g to reread the definitions and cache? If it works after you do that, it could be an indication of a caching problem.. (restarting the services will have the same effect) Cheers Joe - Original Message From: Uday Joshi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 22, 2007 8:46:00 AM Subject: Re: Email notification problems ** Hi John, If the ARS server is at Patch 18 then I think the problem is not yet patched !! As the real patch is on the server libraries even if it is related to email. We have recently apllied patch 19 for server, email and midtier. We are in the process of testing. Best Regards, Uday _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, February 22, 2007 03:58 AM To: arslist@ARSLIST.ORG Subject: Email notification problems ** Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] _ Bored stiff? http://us.rd.yahoo.com/evt=49935/*http://games.yahoo.com Loosen up... Download and play hundreds of games for free http://us.rd.yahoo.com/evt=49935/*http://games.yahoo.com on Yahoo! Games. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bringing Second App Server Online
I would suggest use of server alias. Choose this alias to be the same as the server name of the currently up and running server, and to use that same alias as the name of the server group. This will minimize your time spent on instructing users regarding the change of the server name.. There is more than 1 supported method of doing what you want to do.. depends on what you are more comfortable with... If on UNIX I personally prefer the method where you create your armonitor.conf file in its expected path before installation. I was given this method by an individual whose knowledge I can trust from Remedy Support.. Joe - Original Message From: Soria, Joe [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 22, 2007 11:09:07 AM Subject: Bringing Second App Server Online ** We are planning to bring up our second application server in the next few days. We will have an f5 load balancer in front of the app servers. Does anyone have experience running in a single application server environment then moving to a multiple application server environment? I want to know how much downtime was involved as well as what issues you ran into while performing the modification. I have read over the documentation from BMC regarding this, and am getting different stories on how to accomplish this, also attempted to contact BMC support, and the two people I talked to provided no insight, they simply referred me to the same document. We have both the mid-tier and application running on the same box. Sun Solaris 9, ARS 6.3. Joe Soria Now that's room service! Choose from over 150,000 hotels in 45,000 destinations on Yahoo! Travel to find your fit. http://farechase.yahoo.com/promo-generic-14795097 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bringing Second App Server Online
Are you going to be utilizing the Server Groups or just a shared db?
Also how will the users be referencing the server(s)?
i.e. Users currently reference the existing server thru an alias
aliasA which will be moved the LB.
We went from a single server to a 2 server w/LB environment (shared db
not Server Group) with almost no downtime (less than 1 hour).
1st... Make sure all users access the server thru a DNS alias (so this
can be moved to the LB without changing the client User Tool settings),
and depending on the LB a TCP port as well.
2nd... Add to the servers ar.conf
The IP-Name: xxx entries for the alias (Server Name
should be different from the Alias).
The Map-IP-Address: {LB IP} {Actual ARS IP} entry
3rd... Add to the Hosts file on the server the LB alias as an alias for
the server
(We did this do that once a user is connected to a server they
stay on that server and don't loop back thru the LB multiple times)
Install the second server as a shared server and do #s 2 and 3 on it
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Soria, Joe
Sent: Thursday, February 22, 2007 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Bringing Second App Server Online
**
We are planning to bring up our second application server in the next
few days. We will have an f5 load balancer in front of the app servers.
Does anyone have experience running in a single application server
environment ...then moving to a multiple application server environment?
I want to know how much downtime was involved as well as what issues you
ran into while performing the modification. I have read over the
documentation from BMC regarding this, and am getting different stories
on how to accomplish this, also attempted to contact BMC support, and
the two people I talked to provided no insight, they simply referred me
to the same document.
We have both the mid-tier and application running on the same box. Sun
Solaris 9, ARS 6.3.
Joe Soria
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
ARS 7.0.01 upgrade problems
We unsuccessfully attempted to upgrade ARS last night from 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original version. The Installed updated the database, but when it attempted to restart the server it had problems. It gave the following messages: The server was not available, Failed to restart the service Remedy AR System server, Unable to restart, Server could not be started, you may start it manually. Has anyone run into this problem? We may try to go from 5.01.02 to 6.3 them to 7.0.01 next and see if that helps. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.01 upgrade problems
yes when it failed for me the user and group tables were missing. Had to recover the database. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Thursday, February 22, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: ARS 7.0.01 upgrade problems We unsuccessfully attempted to upgrade ARS last night from 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original version. The Installed updated the database, but when it attempted to restart the server it had problems. It gave the following messages: The server was not available, Failed to restart the service Remedy AR System server, Unable to restart, Server could not be started, you may start it manually. Has anyone run into this problem? We may try to go from 5.01.02 to 6.3 them to 7.0.01 next and see if that helps. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.01 upgrade problems
You must stop at 6.x first. That was our original mistake also ... but no it wasn't OUR mistake, that's what support told us to do. arrggghhh We had wierdness on group and user forms. Susan On 2/22/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: We unsuccessfully attempted to upgrade ARS last night from 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original version. The Installed updated the database, but when it attempted to restart the server it had problems. It gave the following messages: The server was not available, Failed to restart the service Remedy AR System server, Unable to restart, Server could not be started, you may start it manually. Has anyone run into this problem? We may try to go from 5.01.02 to 6.3 them to 7.0.01 next and see if that helps. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST - another thing.
Hi Claire, You're right, of course, and not just about ARS. The server admins (UNIX, Windows, RDBMS, etc.) here are all stretched to the max patching for DST. I'll bet every one of those patches is just a rehash of the prior implementation - which required patching. Given the vagaries of the US Congress and other legislative bodies, I couldn't help thinking when this all started that DST rules are data and ought to be externalized accordingly, not hard-coded. Then the next time someone changes the rules, we'd only need to swap out a data file and restart. Ah well, maybe next time. Or maybe we ought to have filed for a patent on the idea? Peace, Doug Anderson Opinions expressed are necessarily mine, not necessarily those of the Mayo Foundation. Original message: Date:Wed, 21 Feb 2007 17:43:48 -0600 From:Sanford, Claire [EMAIL PROTECTED] Subject: Re: DST - another thing. Why can't there be a form much like the Business Holiday forms that tell Remedy when DST starts and ends? How difficult could that be ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email notification problems
Running arsignal does not require you to restart services but you achieve the same results if all you want to do is re-read def files or the cache or a the ar.conf file.. there are different signals you can issue like -g for defs and cache, -c for a config file, -l for licenses.. etc... If you type arsignal /? you will get all the arguments you could use with it together with its syntax.. it does have that online help.. Joe - Original Message From: John Hanson [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 22, 2007 11:23:26 AM Subject: Re: Email notification problems ** I haven't run arsignal, but did restart the services and that seems to have fixed things, for now at least. It looks like I'll need to update the patch on ARS as well in the near future. Thanks to all, John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, February 22, 2007 8:02 AM To: arslist@ARSLIST.ORG Subject: Re: Email notification problems ** John, Have you tried running the arsignal -g to reread the definitions and cache? If it works after you do that, it could be an indication of a caching problem.. (restarting the services will have the same effect) Cheers Joe - Original Message From: Uday Joshi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 22, 2007 8:46:00 AM Subject: Re: Email notification problems ** Hi John, If the ARS server is at Patch 18 then I think the problem is not yet patched !! As the real patch is on the server libraries even if it is related to email. We have recently apllied patch 19 for server, email and midtier. We are in the process of testing. Best Regards, Uday From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, February 22, 2007 03:58 AM To: arslist@ARSLIST.ORG Subject: Email notification problems ** Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] Need Mail bonding? Go to the Yahoo! Mail QA for great tips from Yahoo! Answers users. http://answers.yahoo.com/dir/?link=listsid=396546091 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST
It's a little unclear on business time calculations. If you have two fields that have a date/time entered via the client and a filter calculating the difference in hours using business time, will there be a miscalculation? Will this error only occur between March 11 through April 1 and then again in fall? The workstation has been DST patched for the OS. Thanks, Susan On 2/21/07, Easter, David [EMAIL PROTECTED] wrote: What happens if you don't install the patch is documented in the Technical Bulletin. http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Wednesday, February 21, 2007 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: DST What happens if we don't install the patch? What if we just manually do the change in time and watch the server on the day it was originally set to make the change? It seems as if there are far more problems that there should be with this patch. Claire ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST
Ummm ... shall I say one last question ??? If a crystal report is run will the report show a different date/time than what is in the record? Will this only occur between March 11 and April 1? Thanks, Susan On 2/21/07, Easter, David [EMAIL PROTECTED] wrote: What happens if you don't install the patch is documented in the Technical Bulletin. http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Wednesday, February 21, 2007 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: DST What happens if we don't install the patch? What if we just manually do the change in time and watch the server on the day it was originally set to make the change? It seems as if there are far more problems that there should be with this patch. Claire ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.01 upgrade problems
Susan, Are you saying 6.01 prior to 6.3 .. Is there some sort of upgrade functionality that is not in the 6.3. User/Groups form.. Are they recommending any specific versions.. Patch X of ARS 6.01 , Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? It is like working in a Chinese puzzle Huh.. On 2/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** You must stop at 6.x first. That was our original mistake also ... but no it wasn't OUR mistake, that's what support told us to do. arrggghhh We had wierdness on group and user forms. Susan On 2/22/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: We unsuccessfully attempted to upgrade ARS last night from 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original version. The Installed updated the database, but when it attempted to restart the server it had problems. It gave the following messages: The server was not available, Failed to restart the service Remedy AR System server, Unable to restart, Server could not be started, you may start it manually. Has anyone run into this problem? We may try to go from 5.01.02 to 6.3 them to 7.0.01 next and see if that helps. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.01 upgrade problems
I successfully upgraded from 6.0.1 to 7.0.01, then to 7.0.01 patch 001 when it was released. We did not have to a make a pit stop at 6.3. Axton Grams On 2/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Susan, Are you saying 6.01 prior to 6.3 .. Is there some sort of upgrade functionality that is not in the 6.3. User/Groups form.. Are they recommending any specific versions.. Patch X of ARS 6.01 , Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? It is like working in a Chinese puzzle Huh.. On 2/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** You must stop at 6.x first. That was our original mistake also ... but no it wasn't OUR mistake, that's what support told us to do. arrggghhh We had wierdness on group and user forms. Susan On 2/22/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: We unsuccessfully attempted to upgrade ARS last night from 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original version. The Installed updated the database, but when it attempted to restart the server it had problems. It gave the following messages: The server was not available, Failed to restart the service Remedy AR System server, Unable to restart, Server could not be started, you may start it manually. Has anyone run into this problem? We may try to go from 5.01.02 to 6.3 them to 7.0.01 next and see if that helps. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to apply patches?
There is a server-readme.txt in the patch that covers the steps to apply the patch. You can either overwrite the files or re-run the installer; both methods are supported; one requires the files, the other requires the installer. Do bear in mind that 7.0 patches are not applicable to 7.0.01 and vice versa. If you want to upgrade from 7.0 to 7.0.01, run the installer. Axton Grams On 2/22/07, Mikhail Serate [EMAIL PROTECTED] wrote: ** What are the steps necessary to apply patches? Because we realized that running the installer is not the ONLY step in applying a patch. This was what we had: Fresh install (Jan 07) - ARS 7.0.0 p2, Mid Tier 7.0.0 p2 This is what we have: Applied patch 1 (Feb 07) - ARS 7.0.1 p1, Mid Tier 7.0.1 p1 When we applied patch 1, 1. we went to the download site 2. search patch 001 for 7.0.1 3. click on download patch 4. click on installers 5. chose midtier.exe (and downloaded this) 6. run the midtier.exe Is this right? Did we also have to download the files folder? Do we have a choice to download either the installer OR the files to just copy over? What ARE the steps? Because after we did this, we got a LOT of bugs on midtier. We downloaded just the vanilla version of ClientCore.js for both mozilla and ie and most of the bugs flew away. Thoughts? Advice? Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL PROTECTED] -- Some people see things as they are and say... Why? I dream of things that never were and say... Why not? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.01 upgrade problems
The strange thing is that we successfully upgraded the backup server on 2/07/07 to 7.0.01, but our production server did not like it last night. Weird!!! Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Thursday, February 22, 2007 10:52 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.01 upgrade problems ** Susan, Are you saying 6.01 prior to 6.3 .. Is there some sort of upgrade functionality that is not in the 6.3. User/Groups form.. Are they recommending any specific versions.. Patch X of ARS 6.01 , Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? It is like working in a Chinese puzzle Huh.. On 2/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** You must stop at 6.x first. That was our original mistake also ... but no it wasn't OUR mistake, that's what support told us to do. arrggghhh We had wierdness on group and user forms. Susan On 2/22/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: We unsuccessfully attempted to upgrade ARS last night from 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original version. The Installed updated the database, but when it attempted to restart the server it had problems. It gave the following messages: The server was not available, Failed to restart the service Remedy AR System server, Unable to restart, Server could not be started, you may start it manually. Has anyone run into this problem? We may try to go from 5.01.02 to 6.3 them to 7.0.01 next and see if that helps. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.01 upgrade problems
We were coming from 5.1.2 to 7x ... did it twice because we thought we did something wrong. After restoring the 2nd time, we then went from 5.1.2 to 6.3 to 7.x. The process was painful because support kept saying it was something we did on the original upgrade. And after the usual sending of megatons of stuff and over a week later it was determined that you needed to stop at v6 first. What happened to us was that all the new fields on the user and groups forms appeared on the client screen like they were there, but in actuality they were not in the database. If you went into the admin tool they were there, so you moved a field or even added another field and saved ... which should have corrected any issue of not being the same ... NOT ... they were still not in the database. Unexplainable except that once we started over and did the extra step everything went fine. It was frustrating and aggrevating. It took over 3 weeks to finally get it done. Causing me to miss my production server window and now I'm still waiting for that since last August. Worse than a Chinese puzzle! Susan On 2/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Susan, Are you saying 6.01 prior to 6.3 .. Is there some sort of upgrade functionality that is not in the 6.3. User/Groups form.. Are they recommending any specific versions.. Patch X of ARS 6.01 , Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? It is like working in a Chinese puzzle Huh.. On 2/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** You must stop at 6.x first. That was our original mistake also ... but no it wasn't OUR mistake, that's what support told us to do. arrggghhh We had wierdness on group and user forms. Susan On 2/22/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: We unsuccessfully attempted to upgrade ARS last night from 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original version. The Installed updated the database, but when it attempted to restart the server it had problems. It gave the following messages: The server was not available, Failed to restart the service Remedy AR System server, Unable to restart, Server could not be started, you may start it manually. Has anyone run into this problem? We may try to go from 5.01.02 to 6.3 them to 7.0.01 next and see if that helps. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.01 upgrade problems
I may not have been real clear ... it didn't matter which version of 6, I just arbitarily chose 6.3 since it was the latest 6 at the time. On 2/22/07, Axton [EMAIL PROTECTED] wrote: I successfully upgraded from 6.0.1 to 7.0.01, then to 7.0.01 patch 001 when it was released. We did not have to a make a pit stop at 6.3. Axton Grams On 2/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Susan, Are you saying 6.01 prior to 6.3 .. Is there some sort of upgrade functionality that is not in the 6.3. User/Groups form.. Are they recommending any specific versions.. Patch X of ARS 6.01 , Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? It is like working in a Chinese puzzle Huh.. On 2/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** You must stop at 6.x first. That was our original mistake also ... but no it wasn't OUR mistake, that's what support told us to do. arrggghhh We had wierdness on group and user forms. Susan On 2/22/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: We unsuccessfully attempted to upgrade ARS last night from 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original version. The Installed updated the database, but when it attempted to restart the server it had problems. It gave the following messages: The server was not available, Failed to restart the service Remedy AR System server, Unable to restart, Server could not be started, you may start it manually. Has anyone run into this problem? We may try to go from 5.01.02 to 6.3 them to 7.0.01 next and see if that helps. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Simple Question, I can't remember how to do this...
Hey All, I have a dialog window, that I want to refresh a table field on CHG:Task when I close it. Can anyone help me remember how to refresh a table field on Form A, when I commit changes/close window on Form B (dialog box)? Thanks in advance, :) Jase DaVita Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
JOB- 7 months- Contract- Remedy Developer - Denver CO
Dear Group Members: Our client has a requirement for a Remedy Developer, Preferably certified with 3+ years of Remedy experience, architecting, developing and implementing customized ARS and CSS solutions. Due to the nature of the assignment (Federal work), the candidates must be a US citizen. Should you/anyone you know be interested, please email me your profile with your contact details. Thanks and have a wonderful day. Regards Alok Gaur Global Consultants Inc. URL: www.g-c-i.com mailto: [EMAIL PROTECTED] Creating Solutions, Delivering Value... The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Simple Question, I can't remember how to do this...
In the active link you use to open the dialog window, add a new action after that to do a Change Field action on the table and check the refresh box. John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Thursday, February 22, 2007 9:44 AM To: arslist@ARSLIST.ORG Subject: Simple Question, I can't remember how to do this... ** Hey All, I have a dialog window, that I want to refresh a table field on CHG:Task when I close it. Can anyone help me remember how to refresh a table field on Form A, when I commit changes/close window on Form B (dialog box)? Thanks in advance, :) Jase DaVita Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Simple Question, I can't remember how to do this...
Brandon, You have to define the action of refreshing the table on the same active link that you open the dialog box with one action after.. or on another active link that fires after the order of that active link that opens the dialog but on the same action viz click of a button, or whatever. Rgds Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Jase Brandon [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 22, 2007 12:44:07 PM Subject: Simple Question, I can't remember how to do this... ** Hey All, I have a dialog window, that I want to refresh a table field on CHG:Task when I close it. Can anyone help me remember how to refresh a table field on Form A, when I commit changes/close window on Form B (dialog box)? Thanks in advance, :) No need to miss a message. Get email on-the-go with Yahoo! Mail for Mobile. Get started. http://mobile.yahoo.com/mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Simple Question, I can't remember how to do this...
Did you try having the Change Fields Refresh table action follow the Open Window action in the same Active Link? Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Thursday, February 22, 2007 9:44 AM To: arslist@ARSLIST.ORG Subject: Simple Question, I can't remember how to do this... ** Hey All, I have a dialog window, that I want to refresh a table field on CHG:Task when I close it. Can anyone help me remember how to refresh a table field on Form A, when I commit changes/close window on Form B (dialog box)? Thanks in advance, :) Jase DaVita Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Simple Question, I can't remember how to do this...
On the AL that opens the window you need a Change Field (after the Open Window). The Change Field can do the table refresh. Action 1: Open Window Action 2: Change Field. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Thursday, February 22, 2007 9:44 AM To: arslist@ARSLIST.ORG Subject: Simple Question, I can't remember how to do this... ** Hey All, I have a dialog window, that I want to refresh a table field on CHG:Task when I close it. Can anyone help me remember how to refresh a table field on Form A, when I commit changes/close window on Form B (dialog box)? Thanks in advance, :) Jase DaVita Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
DST and GMT?
Hi everyone: I've been out of town for the past week...I've followed the DST thread some, but not closely enough. So what happens if you set your live Remedy server to GMT from, say, EST with existing tickets in the database? Time values are stored as GMT in the database anyway, so what's the impact? As I recall it, the client is what displays the correct time value when it's fetched, based on the user's time zone setting in the operating system. So what's the catch? Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.01 upgrade problems
Thanks. On 2/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** We were coming from 5.1.2 to 7x ... did it twice because we thought we did something wrong. After restoring the 2nd time, we then went from 5.1.2 to 6.3 to 7.x. The process was painful because support kept saying it was something we did on the original upgrade. And after the usual sending of megatons of stuff and over a week later it was determined that you needed to stop at v6 first. What happened to us was that all the new fields on the user and groups forms appeared on the client screen like they were there, but in actuality they were not in the database. If you went into the admin tool they were there, so you moved a field or even added another field and saved ... which should have corrected any issue of not being the same ... NOT ... they were still not in the database. Unexplainable except that once we started over and did the extra step everything went fine. It was frustrating and aggrevating. It took over 3 weeks to finally get it done. Causing me to miss my production server window and now I'm still waiting for that since last August. Worse than a Chinese puzzle! Susan On 2/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Susan, Are you saying 6.01 prior to 6.3 .. Is there some sort of upgrade functionality that is not in the 6.3. User/Groups form.. Are they recommending any specific versions.. Patch X of ARS 6.01 , Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? It is like working in a Chinese puzzle Huh.. On 2/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** You must stop at 6.x first. That was our original mistake also ... but no it wasn't OUR mistake, that's what support told us to do. arrggghhh We had wierdness on group and user forms. Susan On 2/22/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: We unsuccessfully attempted to upgrade ARS last night from 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original version. The Installed updated the database, but when it attempted to restart the server it had problems. It gave the following messages: The server was not available, Failed to restart the service Remedy AR System server, Unable to restart, Server could not be started, you may start it manually. Has anyone run into this problem? We may try to go from 5.01.02 to 6.3 them to 7.0.01 next and see if that helps. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Simple Question, I can't remember how to do this...
Dear Jase, Here's how i would achieve doing this Create two Activelinks with the the same Execute On condition with separate execution order. The First Activelink will do a Open window and set a flag on Window close. This flag will only get set when you do a commit on the dialog. Check for a flag on the second active link. If the flag is set perform a change field action. Hope this helps Regards, Roney Samuel Varghese On 2/22/07, Pargeter, Christie [EMAIL PROTECTED] wrote: ** On the AL that opens the window you need a Change Field (after the Open Window). The Change Field can do the table refresh. Action 1: Open Window Action 2: Change Field. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jase Brandon *Sent:* Thursday, February 22, 2007 9:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Simple Question, I can't remember how to do this... ** Hey All, I have a dialog window, that I want to refresh a table field on CHG:Task when I close it. Can anyone help me remember how to refresh a table field on Form A, when I commit changes/close window on Form B (dialog box)? Thanks in advance, :) *Jase * DaVita Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Bug with v7.0.1 and Crystal
We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bug with v7.0.1 and Crystal
Have you tried doing an Add/Remove Programs for Office 2003 for that user and selecting Change then the Reinstall or Repair option? If that doesn't work (and since other users on the same box work) you could kill that user's profile and create them a new one on that box. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Bug with v7.0.1 and Crystal ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to use Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST and GMT?
You might want to review all the postings. The answer is ... it depends ... Susan :) On 2/22/07, Kaiser Norm E CIV USAF 96 CG/SCWOE [EMAIL PROTECTED] wrote: ** Hi everyone: I've been out of town for the past week…I've followed the DST thread some, but not closely enough. So what happens if you set your live Remedy server to GMT from, say, EST with existing tickets in the database? Time values are stored as GMT in the database anyway, so what's the impact? As I recall it, the client is what displays the correct time value when it's fetched, based on the user's time zone setting in the operating system. So what's the catch? Norm __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bug with v7.0.1 and Crystal
Erica, unfortunately there is a known bug with v7 user tool, if you uninstall it, then it breaks MS Office. Right now, it is best not to uninstall it. I believe they are working on a new patch for this so you can uninstall it. Search the list for messages from David Easter for full details. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Bug with v7.0.1 and Crystal We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bug with v7.0.1 and Crystal
I saw a bug report on this already.. somewhere.. The issue is DO NOT UNINSTALL CR when you uninstall your usertool. Trying to find It hosed Office.. But I did not see the Rebuild info.. On 2/22/07, Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] [EMAIL PROTECTED] wrote: ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled ( v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bug with v7.0.1 and Crystal
This is a known bug - uninstalling AR User 7.0 breaks some things in Office 2003. BMC is working on the bug, though I know of no resolution time. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 10:47 AM To: arslist@ARSLIST.ORG Subject: Bug with v7.0.1 and Crystal ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bug with v7.0.1 and Crystal
On 2/22/07, patrick zandi [EMAIL PROTECTED] wrote: I saw a bug report on this already.. somewhere.. The issue is DO NOT UNINSTALL CR when you uninstall your usertool. Trying to find It hosed Office.. But I did not see the Rebuild info.. On 2/22/07, Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] [EMAIL PROTECTED] wrote: ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled ( v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are 68287.pdf Description: Adobe PDF document
Re: Bug with v7.0.1 and Crystal
Hi, Erica: I don't have an answer other than rebuilding the user's box. However, did you know that a Technical Bulletin was sent regarding this very thing from BMC on February 12, 2007? BMC Remedy AR System Server 7.0.01 Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue. Unfortunately, the workaround for the issue is don't uninstall the BMC Remedy User 7.x, Instead install new versions... http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Bug with v7.0.1 and Crystal ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST and GMT?
Server side processing (business time, escalation timing, etc.). Java applications (email and fb history daemon) writing/interpreting dates properly. Axton Grams On 2/22/07, Kaiser Norm E CIV USAF 96 CG/SCWOE [EMAIL PROTECTED] wrote: ** Hi everyone: I've been out of town for the past week…I've followed the DST thread some, but not closely enough. So what happens if you set your live Remedy server to GMT from, say, EST with existing tickets in the database? Time values are stored as GMT in the database anyway, so what's the impact? As I recall it, the client is what displays the correct time value when it's fetched, based on the user's time zone setting in the operating system. So what's the catch? Norm__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Redirects from mid-tier 6 to 6.3
Okay we are testing our patch from 21 on 6.3 and upgraded from 6. However all the mid-tier URL's have been simplified, so what is the best way to setup redirects to the new URL's? What we thought were a) Via apache? b) Create start.jsp pages that redirect (I'm not sure this will work as the mid-tier takes over once it hits the arsys context) c) update as many links as we can? d) create a dummy app to see if we can route this way(don't think this will work due to how context is setup)? Any other options? ARS 6.3 patch 20 Mid-tier 6.3 patch 21 Solaris/Apache1.3/SE 5.0 Den ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Redirects from mid-tier 6 to 6.3
Dear Den, We use IIS 6.0 as our webserver and we have created short DNS Alias which hits the IIS web server and redirects to the desired remedy application/form. Hope this helps. Regards, Roney Samuel Varghese On 2/23/07, Den Fong [EMAIL PROTECTED] wrote: ** Okay we are testing our patch from 21 on 6.3 and upgraded from 6. However all the mid-tier URL's have been simplified, so what is the best way to setup redirects to the new URL's? What we thought were a) Via apache? b) Create start.jsp pages that redirect (I'm not sure this will work as the mid-tier takes over once it hits the arsys context) c) update as many links as we can? d) create a dummy app to see if we can route this way(don't think this will work due to how context is setup)? Any other options? ARS 6.3 patch 20 Mid-tier 6.3 patch 21 Solaris/Apache1.3/SE 5.0 Den __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bug with v7.0.1 and Crystal
Dear Erica, We had faced a similar situation, and I remember we had created a dump of the office 2003 installation files on the network. When the users received this error we pointed them to this installation directory wherein the necessary files got copied and they were able to use office again. Hope this helps. Regards, Roney Samuel Varghese On 2/23/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: ** Hi, Erica: I don't have an answer other than rebuilding the user's box. However, did you know that a Technical Bulletin was sent regarding this very thing from BMC on February 12, 2007? BMC Remedy AR System Server 7.0.01 Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue. Unfortunately, the workaround for the issue is don't uninstall the BMC Remedy User 7.x, Instead install new versions... http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] *Sent:* Thursday, February 22, 2007 12:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Bug with v7.0.1 and Crystal ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled ( v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Redirects from mid-tier 6 to 6.3
The context root /arsys/ is the same between the two versions. We wrote a servlet that has a context root that matched the old url style, this then performed a redirect to the new location. We used this for image references (used in html email templates) as well as the common application entry points. Axton Grams On 2/22/07, Den Fong [EMAIL PROTECTED] wrote: ** Okay we are testing our patch from 21 on 6.3 and upgraded from 6. However all the mid-tier URL's have been simplified, so what is the best way to setup redirects to the new URL's? What we thought were a) Via apache? b) Create start.jsp pages that redirect (I'm not sure this will work as the mid-tier takes over once it hits the arsys context) c) update as many links as we can? d) create a dummy app to see if we can route this way(don't think this will work due to how context is setup)? Any other options? ARS 6.3 patch 20 Mid-tier 6.3 patch 21 Solaris/Apache1.3/SE 5.0 Den __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bug with v7.0.1 and Crystal
I didn't know about the bullentin. When I was talking with the analyst at Remedy, I asked if something was posted on their web site and we couldn't find anything. Thanks for your comments. Erica From: Action Request System discussion list(ARSList) on behalf of Lucero, Michelle - IST contractor Sent: Thu 2/22/07 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Bug with v7.0.1 and Crystal This is a multi-part message in MIME format. --_=_NextPart_001_01C756B3.824B0893 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi, Erica: =20 I don't have an answer other than rebuilding the user's box. However, did you know that a Technical Bulletin was sent regarding this very thing from BMC on February 12, 2007? =20 BMC Remedy AR System Server 7.0.01 Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue. Unfortunately, the workaround for the issue is don't uninstall the BMC Remedy User 7.x, Instead install new versions... =20 http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Bug with v7.0.1 and Crystal **=20 We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. =20 thanks Erica __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are --_=_NextPart_001_01C756B3.824B0893 Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN HTMLHEAD META http-equiv=3DContent-Type content=3Dtext/html; = charset=3Dus-ascii META content=3DMSHTML 6.00.2900.3059 name=3DGENERATOR/HEAD BODY DIV dir=3Dltr align=3DleftSPAN class=3D928405318-22022007FONT = face=3DArial=20 color=3D#ff size=3D2Hi, Erica:/FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D928405318-22022007FONT = face=3DArial=20 color=3D#ff size=3D2/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D928405318-22022007FONT = face=3DArial=20 color=3D#ff size=3D2I don't have an answer other than rebuilding = the user's=20 box.nbsp; However, did you know that a Technical Bulletin was sent = regarding=20 this very thing from BMC on February 12, 2007?/FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D928405318-22022007FONT = face=3DArial=20 color=3D#ff size=3D2/FONT/SPANnbsp;/DIVSPAN = class=3D928405318-22022007 DIV dir=3Dltr align=3Dleft TABLE class=3DMsoNormalTable style=3DWIDTH: 100% cellSpacing=3D0 = cellPadding=3D0=20 width=3D100% border=3D1 TBODY TR TD=20 style=3DPADDING-RIGHT: 3pt; PADDING-LEFT: 3pt; PADDING-BOTTOM: 3pt; = WIDTH: 35%; PADDING-TOP: 3pt=20 vAlign=3Dtop width=3D35% PFONT face=3DArial size=3D2SPAN=20 style=3DFONT-SIZE: 10pt; FONT-FAMILY: ArialBMC ?xml:namespace = prefix =3D=20 st1 ns =3D urn:schemas-microsoft-com:office:smarttags = /st1:place=20 w:st=3Donst1:City w:st=3DonRemedy/st1:City st1:State=20 w:st=3DonAR/st1:State/st1:place System Server=20 7.0.01/SPAN/FONT?xml:namespace prefix =3D o ns =3D=20 urn:schemas-microsoft-com:office:office /o:p/o:p/P/TD TD=20 style=3DPADDING-RIGHT: 3pt; PADDING-LEFT: 3pt; PADDING-BOTTOM: 3pt; = WIDTH: 35%; PADDING-TOP: 3pt=20 vAlign=3Dtop width=3D35% PFONT face=3DArial size=3D2SPAN=20 style=3DFONT-SIZE: 10pt; FONT-FAMILY: ArialPer SW00257321, = uninstalling=20 BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft = Visual=20 Studio to stop working. This technical bulletin describes a = temporary=20 workaround for that=20 issue./SPAN/FONTo:p/o:p/P/TD/TR/TBODY/TABLE/DIV DIV dir=3Dltr align=3DleftFONT face=3DArial color=3D#ff = size=3D2SPAN=20 class=3D928405318-22022007Unfortunately, the workaround for the
Question on Java needed with Remedy and DST Upgrades
HI all, I was told that I need to upgrade the versions of Java running on my Mid Tier and AR Server boxes for DST reasons. Now I have always been confused as to what is needed by Remedy (SDK, JRE?). Our environment is the following: Server 1 Windows Server 2003 Running AR Server 7.0 and AR Email 7.0 Java 2 Runtime SE 1.4.2_06 Server 2 Windows Server 2003 with IIS Mid Tier 7.0.1 unpatched Java 2 SDK and Java 2 Runtime Environment both version 1.4.2_07 Servlet Exec 5.0 AS I know I need to get to 7.0.1 patch 1 but do I need to upgrade my Java versions for DST. If so do I need both SDK and JRE or just one? Which version? Do I need to upgrade my Servlet? I was told that if I upgrade my Java I will need to uninstall and reinstall my servlet? Is that true? Also if I am at ARServer 7.0 unpatched can I simply install patch 1 for 7.0.1 or must I first upgrade to 7.0.1 and then install the patch? Will the patch upgrade the system? I am afraid it will not. Sorry for so many questions and thanks in advance. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question on Java needed with Remedy and DST Upgrades
Brian, The version of Java you have installed is not DST compliant. If you wish to stay with version 1.4, you will need to upgrade your java to 1.4.2_12 or 1.4.2_13 or try the version 1.5.0_9 or 1.5.0_10. I have been working with Java updates as well as ServLetExec AS and ISAPI updates and Mid-Tier updates a lot over the last few weeks and I can tell you this. Since your Mid-Tier server is separate from the ARS/Email server, you will need to install the jre on the ARS/Email server (I would recommend uninstalling the existing jre and then installing the new jre and updating the server Environment Variables path statement to point to the correct directory of the new java jre installation). The Mid-Tier will require the full SDK installation (which will actually be both the sdk and jre files) which are used by the ServLetExec. Again, I would recommend uninstalling the existing java files, then installing the new files, updating the Environmental Variable path and updating the StartServletExec.bat and StopServletExec.bat files to point to the correct installation folder for java. You will have to shut down the IIS, WWW and ServLetExec-servername services before you can go through this evolution however. Once the java is installed, you should be ok with just restarting each of these services and not requiring a reboot. As for the best method of upgrading from 7.0 to 7.0.1, there seem to be many opinions on that matter and I will leave that for another to share. Thanks, Bruce _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, February 22, 2007 2:50 PM To: arslist@ARSLIST.ORG Subject: Question on Java needed with Remedy and DST Upgrades ** HI all, I was told that I need to upgrade the versions of Java running on my Mid Tier and AR Server boxes for DST reasons. Now I have always been confused as to what is needed by Remedy (SDK, JRE?). Our environment is the following: Server 1 Windows Server 2003 Running AR Server 7.0 and AR Email 7.0 Java 2 Runtime SE 1.4.2_06 Server 2 Windows Server 2003 with IIS Mid Tier 7.0.1 unpatched Java 2 SDK and Java 2 Runtime Environment both version 1.4.2_07 Servlet Exec 5.0 AS I know I need to get to 7.0.1 patch 1 but do I need to upgrade my Java versions for DST. If so do I need both SDK and JRE or just one? Which version? Do I need to upgrade my Servlet? I was told that if I upgrade my Java I will need to uninstall and reinstall my servlet? Is that true? Also if I am at ARServer 7.0 unpatched can I simply install patch 1 for 7.0.1 or must I first upgrade to 7.0.1 and then install the patch? Will the patch upgrade the system? I am afraid it will not. Sorry for so many questions and thanks in advance. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __20060125___This posting was submitted with HTML in it___ # The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. # ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CMDB - Asset Creation Prompt Message
When a new asset is created in the CMDB using the AST:ComputerSystem form as the entry point, the confirmation message says Request $20020$ has been created 20020 translates into the Name field, not the Asset ID+ field (21000). This is a big problem. How do I change the message? I've looked for the message in the database and can't find it. I've looked through the workflow and can't find what is populating that box. I've already had to add filters to stop the database from allowing the creation of duplicate Asset ID+ entries. W I really do miss my beautiful mostly bug and hassle free Helpdesk 4.03 on my lovely ARS 4.5.2 ARS 6.3 Patch 18 HD 6.0 CMDB 1.1 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question on Java needed with Remedy and DST Upgrades
I believe that _13 includes a security fix that you should apply, in addition to the DST fix that first appeared in _11. We have not had any problems with 1.4.2_13 on any of our 5.1.2 or 7.0.01 systems since we upgraded. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott Sent: Thursday, February 22, 2007 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: Question on Java needed with Remedy and DST Upgrades ** Brian, The version of Java you have installed is not DST compliant. If you wish to stay with version 1.4, you will need to upgrade your java to 1.4.2_12 or 1.4.2_13 or try the version 1.5.0_9 or 1.5.0_10. I have been working with Java updates as well as ServLetExec AS and ISAPI updates and Mid-Tier updates a lot over the last few weeks and I can tell you this. Since your Mid-Tier server is separate from the ARS/Email server, you will need to install the jre on the ARS/Email server (I would recommend uninstalling the existing jre and then installing the new jre and updating the server Environment Variables path statement to point to the correct directory of the new java jre installation). The Mid-Tier will require the full SDK installation (which will actually be both the sdk and jre files) which are used by the ServLetExec. Again, I would recommend uninstalling the existing java files, then installing the new files, updating the Environmental Variable path and updating the StartServletExec.bat and StopServletExec.bat files to point to the correct installation folder for java. You will have to shut down the IIS, WWW and ServLetExec-servername services before you can go through this evolution however. Once the java is installed, you should be ok with just restarting each of these services and not requiring a reboot. As for the best method of upgrading from 7.0 to 7.0.1, there seem to be many opinions on that matter and I will leave that for another to share. Thanks, Bruce _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, February 22, 2007 2:50 PM To: arslist@ARSLIST.ORG Subject: Question on Java needed with Remedy and DST Upgrades ** HI all, I was told that I need to upgrade the versions of Java running on my Mid Tier and AR Server boxes for DST reasons. Now I have always been confused as to what is needed by Remedy (SDK, JRE?). Our environment is the following: Server 1 Windows Server 2003 Running AR Server 7.0 and AR Email 7.0 Java 2 Runtime SE 1.4.2_06 Server 2 Windows Server 2003 with IIS Mid Tier 7.0.1 unpatched Java 2 SDK and Java 2 Runtime Environment both version 1.4.2_07 Servlet Exec 5.0 AS I know I need to get to 7.0.1 patch 1 but do I need to upgrade my Java versions for DST. If so do I need both SDK and JRE or just one? Which version? Do I need to upgrade my Servlet? I was told that if I upgrade my Java I will need to uninstall and reinstall my servlet? Is that true? Also if I am at ARServer 7.0 unpatched can I simply install patch 1 for 7.0.1 or must I first upgrade to 7.0.1 and then install the patch? Will the patch upgrade the system? I am afraid it will not. Sorry for so many questions and thanks in advance. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __20060125___This posting was submitted with HTML in it___ _ The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. _ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question on Java needed with Remedy and DST Upgrades
I have always used the SDK version of Java with the Mid-Tier on Windows. You should upgrade to 1.4.2_13. Also which version of Servlet Exec are you using as they are now on Patch 13 (ServletExec/5.0.0.13)? Last time I updated my Java I did not have to re-install Servlet Exec. If you do re-install (or Upgrade) ServletExec, when un-installing tell it to leave the directory and after installing it will have retained your settings. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, February 22, 2007 3:50 PM To: arslist@ARSLIST.ORG Subject: Question on Java needed with Remedy and DST Upgrades ** HI all, I was told that I need to upgrade the versions of Java running on my Mid Tier and AR Server boxes for DST reasons. Now I have always been confused as to what is needed by Remedy (SDK, JRE?). Our environment is the following: Server 1 Windows Server 2003 Running AR Server 7.0 and AR Email 7.0 Java 2 Runtime SE 1.4.2_06 Server 2 Windows Server 2003 with IIS Mid Tier 7.0.1 unpatched Java 2 SDK and Java 2 Runtime Environment both version 1.4.2_07 Servlet Exec 5.0 AS I know I need to get to 7.0.1 patch 1 but do I need to upgrade my Java versions for DST. If so do I need both SDK and JRE or just one? Which version? Do I need to upgrade my Servlet? I was told that if I upgrade my Java I will need to uninstall and reinstall my servlet? Is that true? Also if I am at ARServer 7.0 unpatched can I simply install patch 1 for 7.0.1 or must I first upgrade to 7.0.1 and then install the patch? Will the patch upgrade the system? I am afraid it will not. Sorry for so many questions and thanks in advance. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.01 upgrade problems
I had a slightly different variation: in going from 5.1.2 to 7.0.1, we had to stop at 7.0.0 first. This was due to a known error (per support). We also had problems with forms displaying fields that the db did not have. We exported the form, deleted the form, re-imported the form, and thus were able to sync ARS and the DB in that the number (and type) of fields listed in the admin tool (or the .def file) matched what was returned via SQL Plus. I just finished working on a CMDB 1.1 patch 4 installation that twice failed due to incomplete installers downloaded from the support site. Rick On Feb 22, 1:32 pm, patrick zandi [EMAIL PROTECTED] wrote: Thanks. On 2/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** We were coming from 5.1.2 to 7x ... did it twice because we thought we did something wrong. After restoring the 2nd time, we then went from 5.1.2 to 6.3 to 7.x. The process was painful because support kept saying it was something we did on the original upgrade. And after the usual sending of megatons of stuff and over a week later it was determined that you needed to stop at v6 first. What happened to us was that all the new fields on the user and groups forms appeared on the client screen like they were there, but in actuality they were not in the database. If you went into the admin tool they were there, so you moved a field or even added another field and saved ... which should have corrected any issue of not being the same ... NOT ... they were still not in the database. Unexplainable except that once we started over and did the extra step everything went fine. It was frustrating and aggrevating. It took over 3 weeks to finally get it done. Causing me to miss my production server window and now I'm still waiting for that since last August. Worse than a Chinese puzzle! Susan On 2/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Susan, Are you saying 6.01 prior to 6.3 .. Is there some sort of upgrade functionality that is not in the 6.3. User/Groups form.. Are they recommending any specific versions.. Patch X of ARS 6.01 , Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? It is like working in a Chinese puzzle Huh.. On 2/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** You must stop at 6.x first. That was our original mistake also ... but no it wasn't OUR mistake, that's what support told us to do. arrggghhh We had wierdness on group and user forms. Susan On 2/22/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: We unsuccessfully attempted to upgrade ARS last night from 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original version. The Installed updated the database, but when it attempted to restart the server it had problems. It gave the following messages: The server was not available, Failed to restart the service Remedy AR System server, Unable to restart, Server could not be started, you may start it manually. Has anyone run into this problem? We may try to go from 5.01.02 to 6.3 them to 7.0.01 next and see if that helps. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
RPC: Miscellaneous tli error - System error (Connection refused) while accessing forms
Hi All, Well now I am able to start the arserver process and am able to log in with all the users.I just started the Server from root this time rather than from admin. But still when I login through a normal user(not with admin rights) and try to open some form then it gives ARERR [90] Cannot establish a network connection to the AR System server : testserver(0) : RPC: Miscellaneous tli error - System error (Connection refused). I can access same forms with user Demo but not with any other user. Though they are able to log in to the system but while trying to open the forms getting RPC error. Ankur From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: 22 February 2007 08:14 PM To: arslist@ARSLIST.ORG Subject: Re: ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed ** Ankur, try running ldd command against the library which gives the error. The command should look something like: ldd ld.so.1 ldd shows dynamic dependencies of executable files or shared objects. Hopefully you will see the path it is trying to use to find the libclntsh.so.10.1 . You can then take it from there. Regards Jiri Pospisil Technology Support Systems ▪T▪ ▪ ▪Mobile UK▪ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati (GR/EIL) Sent: 22 February 2007 14:25 To: arslist@arslist.org Subject: ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed Hi Listers, A wicked error is giving me a hard time.. Here's the scenario: OS: Solaris 9 ARS: 6.0.1 and 7.0.1 DB: Oracle, oracle 9.1 client for 6 and 10.2 client for 7 Yes I have two different versions of remedy running on same server, till morning both were running perfectly fine. Few hours back we noticed that one of our users (not with Admin rights) started getting ARERR [90] Cannot establish a network connection to the AR System server : testserver(0) : RPC: Miscellaneous tli error - System error (Connection refused). but it was working fine for users with admin rights. I tried to restart the server and since then I all the processes start except arserver for version 7.0. Other versions which are on 6.0.1 run fine. The error which I recieve when I try to start arsystem is ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed: No such file or directory I have checked the rights of this file and its fine, all the path variables are set properly too. Just dont know what went wrong suddenly. The last thing that I remember doing on this arsystem was to import the user records from 6.0 to 7.0 and then also it worked fine for a day and now this has resulted in tired afternoon and evening and might have a sleepless night. what to do? Ankur NOTICE AND DISCLAIMER: This email (including attachments) is confidential. If you have received this email in error please notify the sender immediately and delete this email from your system without copying or disseminating it or placing any reliance upon its contents. We cannot accept liability for any breaches of confidence arising through use of email. Any opinions expressed in this email (including attachments) are those of the author and do not necessarily reflect our opinions. We will not accept responsibility for any commitments made by our employees outside the scope of our business. We do not warrant the accuracy or completeness of such information. __20060125___This posting was submitted with HTML in it___
Re: DST - another thing.
G'day listers, I guess the problem is how to maintain DST starting and ending dates for all cities around the world? DST observance is very often a city government decision. Even cities in the same GMT differ in whether will observe DST and starting and end dates. There are lots of patches solely for DST purposes on all operating systems. If you can, just take a look at the source files for TZ on Unix and you will see the amount of comments from people all around the world on this matter. At the end of the day the question is who would be spending the money in keeping this information up to date to that level? Júlio - Original Message From: Anderson, Douglas W. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, 23 February, 2007 3:43:19 AM Subject: Re: DST - another thing. Re: DST - another thing.** Hi Claire, You're right, of course, and not just about ARS. The server admins (UNIX, Windows, RDBMS, etc.) here are all stretched to the max patching for DST. I'll bet every one of those patches is just a rehash of the prior implementation - which required patching. Given the vagaries of the US Congress and other legislative bodies, I couldn't help thinking when this all started that DST rules are data and ought to be externalized accordingly, not hard-coded. Then the next time someone changes the rules, we'd only need to swap out a data file and restart. Ah well, maybe next time. Or maybe we ought to have filed for a patent on the idea? Peace, Doug Anderson Opinions expressed are necessarily mine, not necessarily those of the Mayo Foundation. Original message: Date:Wed, 21 Feb 2007 17:43:48 -0600 From:Sanford, Claire [EMAIL PROTECTED] Subject: Re: DST - another thing. Why can't there be a form much like the Business Holiday forms that tell Remedy when DST starts and ends? How difficult could that be __20060125___This posting was submitted with HTML in it___ Send instant messages to your online friends http://au.messenger.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
