CMDB 1.2 with ARS 7.1
Hello folks, Can the CMDB 1.2 work with ARS, 7.1, Patch 5 ? Thanks in advance ! Tristan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Where is the column preference widget?
Mark Milke wrote: Hi David, Go to the labels tab of the table field properties and enter some text in the Preferences label. You need to do this for each View. Thanks for your reply. Sorry, I'm a bit confused. What Preferences are you talking about? When I go to the properties of a table field there is tab called Table Labels There are 3 areas here: 1. Header It contains: * Table Not Loaded String * Number of Entries Returned String * Auto Refresh String * Refresh Button 2. Body It contains: * Row Header / Web Drill Down Column * Select Column Label 3. Footer It contains * Select All * Deselect All * Report Button * Delete Button * Read Button * Unread Button I have no Preferences label here... What am I missing? Thanks, Mark Mark, Don't know which version of AR System you are using (probably pre 6.3, I should think) but the ability to select a preferences option for table fields should appear in the Header section of the Table Labels tab. Looking at your list of options for Footer I should think that you are even pre 6.0.1, which is the earliest server version we have in operation here. Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Subject: Assigned Group Calendar it's not taking in consideration when creating a Change Request?
Hi list. I'm making some tests concerning the Assigned Group on Change Requests. The last test I took is concerning the Earliest Start Date field. According to the workflow, I assume that this field must take the next earliest day/hour related to the Group assigned Calendar, since the qualification of the AL is an Application-Bus-Time-Add between this field and the Lead Time field. The strange thing is that if the $SERVERTIMESTAMP$ is on the interval we defined to the group's calendar, the field is filled with the actual day/hour. But if I change the Group's Calendar to an hour outside the $SERVERTIMESTAMP$ the AL adds 3 hours (the 3 is the Offset unit hour from the PROCESS Command) to that field, instead of checking how many hours should be calculated according to the Group's Calendar. Anyone has seen this before? Is there any Defect created by BMC? Thanks in advance Ana Leal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: java.lang.UnsatisfiedLinkError accessing Class Manager on 7.5P1 Atrium Console
Turns out that there is a know issue running Tomcat 5.5 as a Service with the 7.5 Atrium Console. Tomcat 5.5 will work as a service with Mid-Tier 7.5, but for some reason, not yet known by BMC, Tomcat 5.5 will not work as a Service with the 7.5 Atrium Console. As of now, BMC is not sure if the issue is on the Tomcat or BMC Side. The work around involved updating catalina.bat by adding the Path to the Mid-Tier's WEB-INF\lib directory and the JAVA_HOME Path For example, set PATH=C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib set JAVA_HOME=C:\Program Files\Java\jdk1.5.0_19 the only drawback is that you must manually start tomcat. The only 2 solutions BMC could provide on manually starting Tomcat required that the command window running the process that starts Tomcat not be closed, or Tomcat will stop. We are trying to find other solutions at this time. I do find it very interesting that something like this wasn't caught in QA. -Greg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fonts
Frank, yes there is - it is called php-arapi and you can find it here: http://sourceforge.net/projects/php-arapi The last release is dated in 2007 and it does not seem to be very active. Still, for this kind of integration, basically Oracle table Remedy system, I'd not use API programming but rather use AIE. If AIE would not be available for some reason, the next-best option probably would be going API. Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Sat, Jun 13, 2009 at 12:07, Frank Carusocaruso.fr...@gmail.com wrote: ** I believe there is a PHP object that integrates with Remedy which could provide a cleaner interface to your ARS server as well being FREE. On Sat, Jun 13, 2009 at 12:55 PM, Michiel Beijen mich...@beefreeit.nl wrote: ** Hi irina, this is probably caused.by the data collation in your database or the unicode handling in your php script. It is not recommended to use direct database integrations. For the kind of integration you're creating, you could use the Atrium Integration Engine or AIE. That way, the interface will be a lot more robust and easier to maintain. Kind regards, -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jun 13, 2009 7:16 AM, irina solarcuka irinase...@gmail.com wrote: ** Dear List, I've the following problem. The php script takes data from an Oracle table and inserts those into Remedy t and h tables on Informix. The data is available in the Remedy form but the national characters are missing. Does anybody know the problem's reason? Regards, Irina _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Fwd: Re: Using filter to parse field and create subfile records SOLVED
Pushing the values to the Info Form and letting it create the subfile entries worked, and wasn't nearly as complicated as I expected. Dwayne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ---BeginMessage--- Thanks Fred. This is sort of what I had in mind with my Parsing Form idea. But using the Info Form as the Parsing Form simplifies it. The reason I need the guide is that the list of names is in a column on a single field, so I have to parse each name out one at a time and process it. Dwayne Original message Date: Fri, 12 Jun 2009 13:54:06 -0500 From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Using filter to parse field and create subfile records To: arslist@ARSLIST.ORG I usually do that type of thing by adding a Display Only Processing ID to the Info Form. You then just push the Main Form ID to the Processing ID on the Info Form. A Modify Filter on the Info Form detects that there is a processing ID and can do a push to Subfile. No guide necessary. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Friday, June 12, 2009 1:42 PM To: arslist@ARSLIST.ORG Subject: Using filter to parse field and create subfile records Dear List, I have three forms: Main Form, Subfile Form and Info Form. On Submit, Main Form goes to Info Form to get a list of names for which it needs to create Subfile Form records. Each Subfile Form record will have a Name, and Main Form ID which links it to the Main Form. So “On Submit” a filter gets the names list, then calls a guide that parses out the list. It retrieves each name into a temporary field, and does a “Push Fields” to create a Subfile Form record. The problem is that calling the guide happens in Phase 1, but the Push Fields happens in Phase 3. So, by the time the push fields happens, the temporary field has been overwritten, and all Subfile records get the final name. I could make the push fields happen in Phase 1, but the Main Form/Entry ID won’t have been set. It would be nice if it could wait till Phase 3 to call the guide, but I don’t know of any way of doing that. These entries are being created via a web template, so I can’t use Active Links. One possibility would be to push both the Main Form/Entry ID and the Name List to a Parsing Form with a single record, then let the Parsing Form create the Subfile records. It seems needlessly complicated, but is there a better way? Dwayne Martin James Madison University (ARS 7.1 Patch 3, RH Linux server, Oracle 10.2 db) ---End Message---
Re: OT: Friday Humor
May I add a few? You add somebody you see every day to your Facebook Friends list. You have more passwords than fingers, and mnemonics for all of them. You have never visited a physical branch of your bank, insurance office, or public utility company, and aren't sure where to find them if you had to. You don't own a map, but you don't need one, because you can google. You can hold a perfectly rational, normal conversation while staring into thin air, with no one within 10 feet of you, and passerby will not consider you insane. You bring your laptop in the car whenever someone else is driving, in case you need directions. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, June 12, 2009 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Friday Humor Nice, Chris! Too true! Rick From: Pruitt, Christopher J Date: Fri, 12 Jun 2009 10:18:21 -0500 To: arslist@ARSLIST.ORG Subject: OT: Friday Humor YOU KNOW YOU ARE LIVING IN 2009 when... 1. You accidentally enter your password on the microwave. 2. You haven't played solitaire with real cards in years. 3. You have a list of 15 phone numbers to reach your family of 3. 4. You e-mail the person who works at the desk next to you. (That's because of course she has her earphones in) 5. Your reason for not staying in touch with friends and family is that they don't have e-mail addresses. 6. You pull up in your own driveway and use your cell phone to see if anyone is home to help you carry in the groceries. 7. Every commercial on television has a web site at the bottom of the screen. 8. Leaving the house without your cell phone, which you didn't have the first 20 or 30 (or 60) years of your life, is now a cause for panic and you turn around to go and get it. 10. You get up in the morning and go on line before getting your coffee. 11. You start tilting your head sideways to smile. : ) 12. You're reading this and nodding and laughing. 1 3 Even worse, you know exactly to whom you are going to forward this message. 14. You are too busy to notice there was no #9 on this list. 15. You actually scrolled back up to check that there wasn't a #9 on this list. AND NOW U R LAUGHING AT YOURSELF Go on, forward this to your friends. You know you want to... Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Email correspondence to and from this sender is subject to the N.C. Public Records Law and may be disclosed to third parties. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Friday Humor
My addition would be: You actually say LOL in a conversation. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Monday, June 15, 2009 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Friday Humor ** May I add a few? You add somebody you see every day to your Facebook Friends list. You have more passwords than fingers, and mnemonics for all of them. You have never visited a physical branch of your bank, insurance office, or public utility company, and aren't sure where to find them if you had to. You don't own a map, but you don't need one, because you can google. You can hold a perfectly rational, normal conversation while staring into thin air, with no one within 10 feet of you, and passerby will not consider you insane. You bring your laptop in the car whenever someone else is driving, in case you need directions. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us http://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, June 12, 2009 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Friday Humor Nice, Chris! Too true! Rick From: Pruitt, Christopher J Date: Fri, 12 Jun 2009 10:18:21 -0500 To: arslist@ARSLIST.ORG Subject: OT: Friday Humor YOU KNOW YOU ARE LIVING IN 2009 when... 1. You accidentally enter your password on the microwave. 2. You haven't played solitaire with real cards in years. 3. You have a list of 15 phone numbers to reach your family of 3. 4. You e-mail the person who works at the desk next to you. (That's because of course she has her earphones in) 5. Your reason for not staying in touch with friends and family is that they don't have e-mail addresses. 6. You pull up in your own driveway and use your cell phone to see if anyone is home to help you carry in the groceries. 7. Every commercial on television has a web site at the bottom of the screen. 8. Leaving the house without your cell phone, which you didn't have the first 20 or 30 (or 60) years of your life, is now a cause for panic and you turn around to go and get it. 10. You get up in the morning and go on line before getting your coffee. 11. You start tilting your head sideways to smile. : ) 12. You're reading this and nodding and laughing. 1 3 Even worse, you know exactly to whom you are going to forward this message. 14. You are too busy to notice there was no #9 on this list. 15. You actually scrolled back up to check that there wasn't a #9 on this list. AND NOW U R LAUGHING AT YOURSELF Go on, forward this to your friends. You know you want to... Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Email correspondence to and from this sender is subject to the N.C. Public Records Law and may be disclosed to third parties. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to
ITSM 7.5 Install
Hi All, I have just completed the loading of ITSM7.5 patch 1 to a windows server 2003 with oracle 10g database. I have a strange problem where the Incident and Problem Management consoles will not open from the link on the home page in the user tool. Yet if I search for the entry point from the Open icon and select it, the console quite happily opens. All other consoles for the user, appadmin, open as you would expect. Any ideas as to what may be at fault? Thanks Brian Bishop ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.5 Install
Was this a fresh install of the 7_5_Patch 1 installer - or a patch install..?? Also BMC release ITSM 7_5_Patch 3 the begining of June :( might want to put that patch on to see. Are you getting ANY error message? What does an Act Link Trace show? HTH Robert Molenda 2009/6/15 Brian Bishop brian.bis...@goldstag.demon.co.uk ** Hi All, I have just completed the loading of ITSM7.5 patch 1 to a windows server 2003 with oracle 10g database. I have a strange problem where the Incident and Problem Management consoles will not open from the link on the home page in the user tool. Yet if I search for the entry point from the Open icon and select it, the console quite happily opens. All other consoles for the user, appadmin, open as you would expect. Any ideas as to what may be at fault? Thanks *Brian Bishop* * * * * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG 2009 Call For Papers - Link Updated
For those of you who pointed out that the link to the requirements for submissions need revision, it has now been revised and the link to the requirements is now available. Below I am listing the requirements for those who are waiting to submit their topics. WWRUG09 Submission Requirements Currently our process is that submissions to the WWRUG board for papers to be considered follow the guidelines using the following data elements in an email to the address of mailto:submissi...@wwrug.org submissi...@wwrug.org: 1. Firstname (required) 2. Lastname (required) 3. Email address (required) 4. Company Name (optional) 5. Phone (required) 6. Address (required) 7. City (required) 8. State/Province (required) 9. Zip/Postal Code (required) 10. Country (required) 11. Topic (required) 12. Abstract (required) 13. Synopsis (required) 14. Technical Skill level (None, Entry Level, Intermediate, Advanced) - Required 15. Categorization (Technical, Management, Case Study, Vendor, Other) - Required 16. Classification (Core ARSystem, ITSM, Custom Application, Other) - Required 17. Specification (Integration, Customization, Case Study, Product, Service, Other) - Required 18. I have read and agree to the terms posted at http://www.wwrug.org/wwrug/downloads/AGREEMENT.pdf http://www.wwrug.org/wwrug/downloads/AGREEMENT.pdf regarding submissions of data to the WWRUG Conference (Yes, No) We are looking forward to getting the review process completed and a list of sessions topics out for folks to select from! Phil Bautista, Remedy Approved Consultant (RAC) Bull Creek Data Corporation 512-731-0304 www.bullcreek.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Phil Bautista Sent: Friday, June 12, 2009 8:33 AM To: arslist@ARSLIST.ORG Subject: WWRUG 2009 Call For Papers ** The Board of Directors of WWRUG are pleased to announce the call for papers to be presented at the World Wide Remedy Users Group http://www.wwrug.org/wwrug09.html Conference 2009 to be held in November of 2009 at the Hard Rock Hotel and Casino in Las Vegas, Nevada from November 9, 2009 through November 13, 2009. A notable difference for this conference is the addition of a Vendor track in addition to the ever popular Customer Experience track. Customers with real world experiences they wish to share with other conference attendees will be presented in the Customer Experience track while vendors with a product or service that contains value to conference attendees will be presented in the Vendor track. Abstracts for both tracks must be submitted no later than July 15, 2009 review of each submission will be completed by August 15, 2009, and selected submissions will be notified at that time. For a complete list of requirements please visit the Submissions Page http://www.wwrug.org/wwrug/submissions.html . Each synopsis must contain information of value to AR System developers/users/managers, be capable of being presented in 45 minutes or less and include time at the end of the presentation for questions and answers. Presenters are encouraged to show screen shots where appropriate and incorporate the use of a real time environment for demonstration purposes if at all possible. Abstracts may be submitted along with the presenters contact information to submissi...@wwrug.org. (So, for Kelly and all of the other BMC'ers, Kais, Misi, John, Todd, Alan and all of the other companies who have asked about and suggested topics so far, please go to the link below, and ensure you have the content described in the WWRUG09 http://www.wwrug.org/wwrug/downloads/SUBMISSION.pdf SUBMISSION REQUIREMENTS document then email them to submissi...@wwrug.org. Sorry to make y'all do this again but we need to normalize the data - don't laugh to hard ) From what I have heard, seen and discussed with those of you so far, this is going to be a really great event that focuses on what we all want! See you in 'Vegas Phil Bautista, Remedy Approved Consultant (RAC) Bull Creek Data Corporation 512-731-0304 www.bullcreek.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.5 Install
And like with solutions for many problems on Windows, did you restart after the install :-) I'm pretty sure there is more to it than just a restart but then you never know.. Robert's idea to take logs is a good one. Joe From: Robert Molenda robert.mole...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, June 15, 2009 11:03:20 AM Subject: Re: ITSM 7.5 Install ** Was this a fresh install of the 7_5_Patch 1 installer - or a patch install..?? Also BMC release ITSM 7_5_Patch 3 the begining of June :( might want to put that patch on to see. Are you getting ANY error message? What does an Act Link Trace show? HTH Robert Molenda 2009/6/15 Brian Bishop brian.bis...@goldstag.demon.co.uk ** Hi All, I have just completed the loading of ITSM7.5 patch 1 to a windows server 2003 with oracle 10g database. I have a strange problem where the Incident and Problem Management consoles will not open from the link on the home page in the user tool. Yet if I search for the entry point from the Open icon and select it, the console quite happily opens. All other consoles for the user, appadmin, open as you would expect. Any ideas as to what may be at fault? Thanks Brian Bishop ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB 1.2 with ARS 7.1
Hi Tristan, There isn't a version 1.2 of the CMDB - so the question is unclear. However, you can always answer your own question by referring to the compatibility matrices found here: http://www.bmc.com/support/reg/remedy-compatibility-tables.html -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Tristan Roppel [tristan.rop...@t-online.de] Sent: Monday, June 15, 2009 12:12 AM To: arslist@ARSLIST.ORG Subject: CMDB 1.2 with ARS 7.1 Hello folks, Can the CMDB 1.2 work with ARS, 7.1, Patch 5 ? Thanks in advance ! Tristan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy Integration with Oracle Analytics
Has anyone integrated Remedy with Oracle Analytics? Any direction or even confirmation that this can be done would be appreciated. It seems they may have bought the product from Seibel, and renamed it, but to what I don't know? My web search hasn't produced much, and Oracle site is useless finding anything of value. PS: No one knows why they wrote Oracle analytics into the requirements when they are going with Remedy, and BMC has a made-to-fit solution. Welcome to my world. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
HTTP to HTTPS on Suse Linux
Hi all, We are still running 6.3 on suse linux but are being asked to move from using http to https. The mid-tier config tool shows Web Server Information = Apache/2.0.59 (Unix) ServletExecAS/5.0 and Java Version = 1.4.2 Can anyone point me in the direction of any documentation detailing the steps please (if any exists !) and any possible pitfalls. TIA, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.5 Install
Hi Robert, This was a fresh install using the 7.5 patch 1 installer. I have checked logs and there are no errors or workflow shown as firing when the Incident or Problem management console links are selected. There are no error messages shown and if I select active link logging, there is nothing in the log file. All other consoles on the home page open with no problems. If I select the Entry Point it opens with no problems. I have re-started the server as well. I have tried importing the workflow again but I think this has made things worse as I still don’t get the Problem management Console opening but when I select the Change Management console Link I get that opening along with the Problem management consoles. I can find no patch 3 for ITSM 7.5.1 products on the patch download page. If you go to EPD there is an ITSM 7.5.3 listed there but when you go into it all products seem to be 7.5.1. I have a feeling that I will need to restore the database prior to loading ITSM products and start again. Any ideas would be welcomed! Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: 15 June 2009 16:03 To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 Install ** Was this a fresh install of the 7_5_Patch 1 installer - or a patch install..?? Also BMC release ITSM 7_5_Patch 3 the begining of June :( might want to put that patch on to see. Are you getting ANY error message? What does an Act Link Trace show? HTH Robert Molenda 2009/6/15 Brian Bishop brian.bis...@goldstag.demon.co.uk ** Hi All, I have just completed the loading of ITSM7.5 patch 1 to a windows server 2003 with oracle 10g database. I have a strange problem where the Incident and Problem Management consoles will not open from the link on the home page in the user tool. Yet if I search for the entry point from the Open icon and select it, the console quite happily opens. All other consoles for the user, appadmin, open as you would expect. Any ideas as to what may be at fault? Thanks Brian Bishop _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.69/2176 - Release Date: 06/15/09 05:54:00 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Anybody able to export all ITSM 7.x definitions with DevStudio?
This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
attached is the error -Original Message- From: Guillaume Rheault Sent: Mon 06/15/09 2:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are attachment: DevStudioError.png
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Have you tried adjusting the JVM options for DevStudio to increase the amount of heap allocated to it? I had to do this to work around an error I was getting a while back. Go to the installation directory for DevStudio (maybe C:\Program Files\BMC Software\ARSystem\DeveloperStudio) and open devstudio.ini. Change the -Xmx512m line to something more like -Xmx1536m. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
great suggestion, I'll try that out. So are you able to export all the ITSM 7.x definitions in one operation? Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Have you tried adjusting the JVM options for DevStudio to increase the amount of heap allocated to it? I had to do this to work around an error I was getting a while back. Go to the installation directory for DevStudio (maybe C:\Program Files\BMC Software\ARSystem\DeveloperStudio) and open devstudio.ini. Change the -Xmx512m line to something more like -Xmx1536m. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG 2009 Call For Papers - Link Updated
Phil, in the past, presenters were always 'comped' their registration fees. Are you going to do something like this again? Reading your Agreement, individuals sign over the world to WWRUG with no compensation. I've got a couple people who want to present, but if they get sick I am responsible to send a person in their place to vegas to do the presentation.this could be an issue. Mike Date: Mon, 15 Jun 2009 10:11:08 -0500 From: bauti...@bullcreek.com Subject: Re: WWRUG 2009 Call For Papers - Link Updated To: arslist@ARSLIST.ORG ** For those of you who pointed out that the link to the requirements for submissions need revision, it has now been revised and the link to the requirements is now available. Below I am listing the requirements for those who are waiting to submit their topics. WWRUG09 Submission Requirements Currently our process is that submissions to the WWRUG board for papers to be considered follow the guidelines using the following data elements in an email to the address of submissi...@wwrug.org: 1. Firstname (required) 2. Lastname (required) 3. Email address (required) 4. Company Name (optional) 5. Phone (required) 6. Address (required) 7. City (required) 8. State/Province (required) 9. Zip/Postal Code (required) 10. Country (required) 11. Topic (required) 12. Abstract (required) 13. Synopsis (required) 14. Technical Skill level (None, Entry Level, Intermediate, Advanced) - Required 15. Categorization (Technical, Management, Case Study, Vendor, Other) - Required 16. Classification (Core ARSystem, ITSM, Custom Application, Other) - Required 17. Specification (Integration, Customization, Case Study, Product, Service, Other) – Required 18. I have read and agree to the terms posted at http://www.wwrug.org/wwrug/downloads/AGREEMENT.pdf regarding submissions of data to the WWRUG Conference (Yes, No) We are looking forward to getting the review process completed and a list of sessions topics out for folks to select from! Phil Bautista, Remedy Approved Consultant (RAC) Bull Creek Data Corporation 512-731-0304 www.bullcreek.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Phil Bautista Sent: Friday, June 12, 2009 8:33 AM To: arslist@ARSLIST.ORG Subject: WWRUG 2009 Call For Papers ** The Board of Directors of WWRUG are pleased to announce the call for papers to be presented at the World Wide Remedy Users Group Conference 2009 to be held in November of 2009 at the Hard Rock Hotel and Casino in Las Vegas, Nevada from November 9, 2009 through November 13, 2009. A notable difference for this conference is the addition of a Vendor track in addition to the ever popular Customer Experience track. Customers with real world experiences they wish to share with other conference attendees will be presented in the Customer Experience track while vendors with a product or service that contains value to conference attendees will be presented in the Vendor track. Abstracts for both tracks must be submitted no later than July 15, 2009 review of each submission will be completed by August 15, 2009, and selected submissions will be notified at that time. For a complete list of requirements please visit the Submissions Page. Each synopsis must contain information of value to AR System developers/users/managers, be capable of being presented in 45 minutes or less and include time at the end of the presentation for questions and answers. Presenters are encouraged to show screen shots where appropriate and incorporate the use of a real time environment for demonstration purposes if at all possible. Abstracts may be submitted along with the presenters contact information to submissi...@wwrug.org. (So, for Kelly and all of the other BMC’ers, Kais, Misi, John, Todd, Alan and all of the other companies who have asked about and suggested topics so far, please go to the link below, and ensure you have the content described in the “WWRUG09 SUBMISSION REQUIREMENTS” document then email them to submissi...@wwrug.org. Sorry to make y’all do this again but we need to normalize the data – don’t laugh to hard ) From what I have heard, seen and discussed with those of you so far, this is going to be a really great event that focuses on what we all want! See you in ‘Vegas Phil Bautista, Remedy Approved Consultant (RAC) Bull Creek Data Corporation 512-731-0304 www.bullcreek.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Sorry, I haven't tried it. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** great suggestion, I'll try that out. So are you able to export all the ITSM 7.x definitions in one operation? Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Have you tried adjusting the JVM options for DevStudio to increase the amount of heap allocated to it? I had to do this to work around an error I was getting a while back. Go to the installation directory for DevStudio (maybe C:\Program Files\BMC Software\ARSystem\DeveloperStudio) and open devstudio.ini. Change the -Xmx512m line to something more like -Xmx1536m. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CMDB Console
We are having issue with people being able to see the CMDB console link. Has anyone had this issue before. I have worked with this one employee and given her about every access and nothing works. Does anyone know what group or permission is suppose to get that that access. The CMDB link on the home page. AR Server 7.1 CMDB 2.1 Kevin Begosh 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB Console
Unfortunately, I think BMC dropped the ball on this one. The CMDB is supposed to be an integral part of the ITSM suite, but it's still half treated like a separate product that only got partly integrated with the rest. The issue is that of the roles available in the application, only a subset of them got mapped to permission groups that ITSM knows about. For example, CMDB Data Viewer and CMDB Data Change (or something like that) got mapped to Asset View and Asset User, etc. However, permissions that control access to the various aspects of the Console where not mapped to permission groups that you can work with on the People form. If you want them to be visible, you need to map the corresponding roles in the CMDB application to Remedy permission groups (you may need to create some new ones) and then give those permissions to the users that need them. Unless you configure the system so that these permissions appear in the People form, you'll need to give those permissions to people in the User form. If I recall correctly, the CMDB documentation does discuss this, although perhaps not very completely, so I would take a look there to see what Roles are available to be mapped to Remedy permission groups. Hope this helps a little... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Monday, June 15, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: CMDB Console ** We are having issue with people being able to see the CMDB console link. Has anyone had this issue before. I have worked with this one employee and given her about every access and nothing works. Does anyone know what group or permission is suppose to get that that access. The CMDB link on the home page. AR Server 7.1 CMDB 2.1 Kevin Begosh 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Hi, A tool called ARSMarts can export the full definitions from ITSM for free very easily. You must register on the web site (www.arsmarts.com) to download it, and it contains many other (payable) functionalities. Best regards, Jean-Louis Halleux On 15 Jun 2009, at 20:12, Guillaume Rheault wrote: ** great suggestion, I'll try that out. So are you able to export all the ITSM 7.x definitions in one operation? Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Have you tried adjusting the JVM options for DevStudio to increase the amount of heap allocated to it? I had to do this to work around an error I was getting a while back. Go to the installation directory for DevStudio (maybe C:\Program Files\BMC Software\ARSystem \DeveloperStudio) and open devstudio.ini. Change the -Xmx512m line to something more like -Xmx1536m. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: HTTP to HTTPS on Suse Linux
Hi Sean, Switching your mid-tier to SSL is actually a rather simple, two-step process: 1. Configure your webserver to accept SSL connections: In this case, you're using Apache 2. Look in the webserver documentation, or in one of the many HOWTO's on the Internet, for the steps involved. Rather verbose documentation is to be found on the Apache website itself: http://httpd.apache.org/docs/2.0/ssl/ This step will also involve applying a certificate to your server. If your company has a procedure in place to generate certificates, and those certificates are trusted by your user's browsers, go with that. If not, I would strongly advise to purchase a certificate from a Certificate Authority such as Verisign or Thawte. You might want to configure your server in a matter that requests to http will be re-written to httpS automatically. That way, user's bookmarks, and also links from old notifications, still work. Google mod_rewrite http https for that. 2. Update the Default Web Path via Remedy Administrator to the new http(s) address: Server information -- Advanced --Default Web Path That's it. Good luck and kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Jun 15, 2009 at 18:01, Sean Harrodine sean_rem...@yahoo.co.ukwrote: ** Hi all, We are still running 6.3 on suse linux but are being asked to move from using http to https. The mid-tier config tool shows Web Server Information = Apache/2.0.59 (Unix) ServletExecAS/5.0 and Java Version = 1.4.2 Can anyone point me in the direction of any documentation detailing the steps please (if any exists !) and any possible pitfalls. TIA, Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AIE Problem
Hello Listers, Here is the error message received while trying to verify Data Exchange for CI migration from an SQL Server source: Set fields active link running a process failed: Host Name REMEDY7. Can not connect to AIE Service. Please check if the instance is running. (ARERR 9281) The AIE service is definetely running and connection to the SQL Server source verified Any suggestion to the causes of the problem? Remedy system: AR System 7.5.01 on W2k3 Enterprise MS SQL Server 2005 Tomcat Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB Console
Yeah I was looking at that yesterday and saw the CMDB Console User and it was not mapped to any group. I figured I would ask. Thanks. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Console ** Unfortunately, I think BMC dropped the ball on this one. The CMDB is supposed to be an integral part of the ITSM suite, but it's still half treated like a separate product that only got partly integrated with the rest. The issue is that of the roles available in the application, only a subset of them got mapped to permission groups that ITSM knows about. For example, CMDB Data Viewer and CMDB Data Change (or something like that) got mapped to Asset View and Asset User, etc. However, permissions that control access to the various aspects of the Console where not mapped to permission groups that you can work with on the People form. If you want them to be visible, you need to map the corresponding roles in the CMDB application to Remedy permission groups (you may need to create some new ones) and then give those permissions to the users that need them. Unless you configure the system so that these permissions appear in the People form, you'll need to give those permissions to people in the User form. If I recall correctly, the CMDB documentation does discuss this, although perhaps not very completely, so I would take a look there to see what Roles are available to be mapped to Remedy permission groups. Hope this helps a little... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Monday, June 15, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: CMDB Console ** We are having issue with people being able to see the CMDB console link. Has anyone had this issue before. I have worked with this one employee and given her about every access and nothing works. Does anyone know what group or permission is suppose to get that that access. The CMDB link on the home page. AR Server 7.1 CMDB 2.1 Kevin Begosh 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AIE Problem
AIE instances have a specific name (allowing you to have more than one instance on a machine, etc.). Are you sure that the configuration you’re trying to verify is pointed to that instance of AIE (i.e., the instance name is correct, etc.)? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Olufowobi Sent: Monday, June 15, 2009 1:12 PM To: arslist@ARSLIST.ORG Subject: AIE Problem ** Hello Listers, Here is the error message received while trying to verify Data Exchange for CI migration from an SQL Server source: Set fields active link running a process failed: Host Name REMEDY7. Can not connect to AIE Service. Please check if the instance is running. (ARERR 9281) The AIE service is definetely running and connection to the SQL Server source verified Any suggestion to the causes of the problem? Remedy system: AR System 7.5.01 on W2k3 Enterprise MS SQL Server 2005 Tomcat Victor _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Hi Lyle, I cannot change my devstudio.ini settings the way you suggested... If my devstudio.ini is: -vmargs -Xms64m -Xmx1280m I can launch DevStudio, but if I set it to: -vmargs -Xms64m -Xmx1536m an error message pops up and the DevStudo does no even launch. I attached the error message. Where you able to change the maximum to 1536? BTW, I am using DevStudio 7.5 patch 1 thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Have you tried adjusting the JVM options for DevStudio to increase the amount of heap allocated to it? I had to do this to work around an error I was getting a while back. Go to the installation directory for DevStudio (maybe C:\Program Files\BMC Software\ARSystem\DeveloperStudio) and open devstudio.ini. Change the -Xmx512m line to something more like -Xmx1536m. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are attachment: DevStudioError2.png
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Guillaume, I have not tested it with DS.(DevStudio) This issue has been discussed on ARSList (and reported to the vendor) multiple times across multiple version(AKA: years). However, in previous Admin Tool version I think you will find that the problem is actually a client timeout at the C API layer. Basically the Application Server can not get the objects together in one big string fast enough to return to the client before the client decides that the server fell off the face of the planet. And the last time I asked Tech support... there is no environment setting that you can set to adjust the timeout. So there is no known way to override the reasonable timeout when you know your doing something that will take a very long time to complete. In the past an approach to workaround this is to use things like Driver, or an API program to loop over all of the objects and export them one at a time. Maybe DS fixed that problem? ( But it does not sound like it to me.) What is amazing to me is that BMC Tech Support considers the fact that you can not export all of the objects at one time to be a performance problem and it is the customers implementation that is the root cause of the condition. (AKA: They are not even willing to open a bug against the version/API. So they take no responsibility and have no interest in re-implementing anything to avoid the problem of slow customer hardware. And I have yet to have anyone from the company confirm that they have hardware that can actually do the task either.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Thanks Jean-Louis, I am downloading it as we speak Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of ARSmarts Support Sent: Mon 06/15/09 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Hi, A tool called ARSMarts can export the full definitions from ITSM for free very easily. You must register on the web site (www.arsmarts.com) to download it, and it contains many other (payable) functionalities. Best regards, Jean-Louis Halleux On 15 Jun 2009, at 20:12, Guillaume Rheault wrote: ** great suggestion, I'll try that out. So are you able to export all the ITSM 7.x definitions in one operation? Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Have you tried adjusting the JVM options for DevStudio to increase the amount of heap allocated to it? I had to do this to work around an error I was getting a while back. Go to the installation directory for DevStudio (maybe C:\Program Files\BMC Software\ARSystem \DeveloperStudio) and open devstudio.ini. Change the -Xmx512m line to something more like -Xmx1536m. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.5 Install
I am battling with almost similar problems on AIX. After upgrading to ARS 7.5, some of my stuff stopped working. My customer here is not using ITSM but ITSP, and the ITSP application itself seems to be working but the upgrade has messed up:- 1) The plugins - Admin and reporting don't seem to work anymore 2) SRM application seems to not work as the Request Entry page's DV field doesn't seem to work. 3) The armonitor daemon for some reason doesn't seem to recognize the server has successfully started. (WE are MAINLY concerned about this one) 4) There might be other problems too that we are yet to uncover :-) Joe From: Brian Bishop brian.bis...@goldstag.demon.co.uk To: arslist@ARSLIST.ORG Sent: Monday, June 15, 2009 12:39:56 PM Subject: Re: ITSM 7.5 Install ** Hi Robert, This was a fresh install using the 7.5 patch 1 installer. I have checked logs and there are no errors or workflow shown as firing when the Incident or Problem management console links are selected. There are no error messages shown and if I select active link logging, there is nothing in the log file. All other consoles on the home page open with no problems. If I select the Entry Point it opens with no problems. I have re-started the server as well. I have tried importing the workflow again but I think this has made things worse as I still don’t get the Problem management Console opening but when I select the Change Management console Link I get that opening along with the Problem management consoles. I can find no patch 3 for ITSM 7.5.1 products on the patch download page. If you go to EPD there is an ITSM 7.5.3 listed there but when you go into it all products seem to be 7.5.1. I have a feeling that I will need to restore the database prior to loading ITSM products and start again. Any ideas would be welcomed! Brian Bishop From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: 15 June 2009 16:03 To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 Install ** Was this a fresh install of the 7_5_Patch 1 installer - or a patch install..?? Also BMC release ITSM 7_5_Patch 3 the begining of June :( might want to put that patch on to see. Are you getting ANY error message? What does an Act Link Trace show? HTH Robert Molenda 2009/6/15 Brian Bishop brian.bis...@goldstag.demon.co.uk ** Hi All, I have just completed the loading of ITSM7.5 patch 1 to a windows server 2003 with oracle 10g database. I have a strange problem where the Incident and Problem Management consoles will not open from the link on the home page in the user tool. Yet if I search for the entry point from the Open icon and select it, the console quite happily opens. All other consoles for the user, appadmin, open as you would expect. Any ideas as to what may be at fault? Thanks Brian Bishop ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AIE Problem
* If you have multiple instances, make sure the one configured in the Data Exchange is running * Check the eiemain.dbg file in the install folder\servername-0\services\debug folder for any errors * Double check the username and password in the config. if the AIE can't log into ARS it will cause that error Victor Olufowobi wrote: ** Hello Listers, Here is the error message received while trying to verify Data Exchange for CI migration from an SQL Server source: Set fields active link running a process failed: Host Name REMEDY7. Can not connect to AIE Service. Please check if the instance is running. (ARERR 9281) The AIE service is definetely running and connection to the SQL Server source verified Any suggestion to the causes of the problem? Remedy system: AR System 7.5.01 on W2k3 Enterprise MS SQL Server 2005 Tomcat Victor _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Exit Guide Problem
Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save Record guide before saving the record as well as the Submit Record guide before disabling the button and displaying the success message. The problem is, it is only working part of the way. The record doesn't get saved, so it does appear to be exiting the Save Record guide properly. However, it still runs the rest of the Submit Record guide. Any ideas why it might be behaving this way? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB Console
In the release you have only an ARS Administrator can see the CMDB Console. -Original Message- From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Mon, Jun 15, 2009 3:14 pm Subject: Re: CMDB Console ** Yeah I was looking at that yesterday and saw the CMDB Console User and it was not mapped to any group. I figured I would ask. Thanks. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Console ** Unfortunately, I think BMC dropped the ball on this one. The CMDB is supposed to be an integral part of the ITSM suite, but it’s still half treated like a separate product that only got partly integrated with the rest. The issue is that of the roles available in the application, only a subset of them got mapped to permission groups that ITSM knows about. For example, CMDB Data Viewer and CMDB Data Change (or something like that) got mapped to Asset View and Asset User, etc. However, permissions that control access to the various aspects of the Console where not mapped to permission groups that you can work with on the People form. If you want them to be visible, you need to map the corresponding roles in the CMDB application to Remedy permission g roups (you may need to create some new ones) and then give those permissions to the users that need them. Unless you configure the system so that these permissions appear in the People form, you’ll need to give those permissions to people in the User form. If I recall correctly, the CMDB documentation does discuss this, although perhaps not very completely, so I would take a look there to see what Roles are available to be mapped to Remedy permission groups. Hope this helps a little… Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Monday, June 15, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: CMDB Console ** We are having issue with people being able to see the CMDB console link. Has anyone had this issue before. I have worked with this one employee and given her about every access and nothing works. Does anyone know what group or permission is suppose to get that that access. The CMDB link on the home page. AR Server 7.1 CMDB 2.1 Kevin Begosh 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If y ou are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB Console
Well if I assign a group to that role when they should have the permissions right? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Monday, June 15, 2009 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Console ** In the release you have only an ARS Administrator can see the CMDB Console. -Original Message- From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Mon, Jun 15, 2009 3:14 pm Subject: Re: CMDB Console ** Yeah I was looking at that yesterday and saw the CMDB Console User and it was not mapped to any group. I figured I would ask. Thanks. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arsl...@arslist.org?] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 1:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: CMDB Console ** Unfortunately, I think BMC dropped the ball on this one. The CMDB is supposed to be an integral part of the ITSM suite, but it’s still half treated like a separate product that only got partly integrated with the rest. The issue is that of the roles available in the application, only a subset of them got mapped to permission groups that ITSM knows about. For example, CMDB Data Viewer and CMDB Data Change (or something like that) got mapped to Asset View and Asset User, etc. However, permissions that control access to the various aspects of the Console wher e not mapped to permission groups that you can work with on the People form. If you want them to be visible, you need to map the corresponding roles in the CMDB application to Remedy permission groups (you may need to create some new ones) and then give those permissions to the users that need them. Unless you configure the system so that these permissions appear in the People form, you’ll need to give those permissions to people in the User form. If I recall correctly, the CMDB documentation does discuss this, although perhaps not very completely, so I would take a look there to see what Roles are available to be mapped to Remedy permission groups. Hope this helps a little… Lyle From:20Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arsl...@arslist.org?] On Behalf Of Begosh, Kevin Sent: Monday, June 15, 2009 12:59 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB Console ** We are having issue with people being able to see the CMDB console link. Has anyone had this issue before. I have worked with this one employee and given her about every access and nothing works. Does anyone know what group or permission is suppose to get that that access. The CMDB link on the home page. AR Server 7.1 CMDB 2.1 Kevin Begosh 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ A Good Credit Score is 700 or Above. See yours in just 2 easy steps!http://pr.atwola.com/promoclk/100126575x1221322979x1201367215/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072%26hmpgID=62%26bcd=JunestepsfooterNO62 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
In AR System 7.5.00, the timeout for the C and Java APIs was increased to 8 hours. That was to address the ARERR 93 that is received on large exports, which represents a timeout. The issue below is stated as running out of memory, which sounds like a different issue. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, June 15, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Guillaume, I have not tested it with DS.(DevStudio) This issue has been discussed on ARSList (and reported to the vendor) multiple times across multiple version(AKA: years). However, in previous Admin Tool version I think you will find that the problem is actually a client timeout at the C API layer. Basically the Application Server can not get the objects together in one big string fast enough to return to the client before the client decides that the server fell off the face of the planet. And the last time I asked Tech support... there is no environment setting that you can set to adjust the timeout. So there is no known way to override the reasonable timeout when you know your doing something that will take a very long time to complete. In the past an approach to workaround this is to use things like Driver, or an API program to loop over all of the objects and export them one at a time. Maybe DS fixed that problem? ( But it does not sound like it to me.) What is amazing to me is that BMC Tech Support considers the fact that you can not export all of the objects at one time to be a performance problem and it is the customers implementation that is the root cause of the condition. (AKA: They are not even willing to open a bug against the version/API. So they take no responsibility and have no interest in re-implementing anything to avoid the problem of slow customer hardware. And I have yet to have anyone from the company confirm that they have hardware that can actually do the task either.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Guillaume, I would like to add that, because we are now running a Beta Program, you can get free licenses until the end of the beta program. You should find all the necessary information on how to request a License in your Registration Email. If not, please do not hesitate to contact me (kais.albas...@protelko.com). Best regards. Kaïs (colleague of Jean-Louis). Guillaume Rheault wrote: ** Thanks Jean-Louis, I am downloading it as we speak Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of ARSmarts Support Sent: Mon 06/15/09 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Hi, A tool called ARSMarts can export the full definitions from ITSM for free very easily. You must register on the web site (www.arsmarts.com) to download it, and it contains many other (payable) functionalities. Best regards, Jean-Louis Halleux On 15 Jun 2009, at 20:12, Guillaume Rheault wrote: ** great suggestion, I'll try that out. So are you able to export all the ITSM 7.x definitions in one operation? Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Have you tried adjusting the JVM options for DevStudio to increase the amount of heap allocated to it? I had to do this to work around an error I was getting a while back. Go to the installation directory for DevStudio (maybe C:\Program Files\BMC Software\ARSystem \DeveloperStudio) and open devstudio.ini. Change the -Xmx512m line to something more like -Xmx1536m. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remove url and attachment from out-of-box Notification Message (ITSM 7.1)
Hello, We are trying to modify a couple of the out-of-box Customer notifications in Remedy Incident Management 7.1. We have found where to modify the email subject line and body message in SYS:Notification Messages, but are still looking for how to remove the url link that is included at the top of the received message as well as the attachment that is also included in the email. [attachment ARNotification_581_NTS00085114.ARTask] For example, the Notification Message ID: NTM0208 with Notification Message tag: HPD-INC-CustomerReceiptConfirmation Any advice would be appreciated, Julie Kanakanui Remedy Administrator/Developer Information Technology Services University of North Carolina at Greensboro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
David, I cannot increase my maximum memory JRE setting for DevStudio past 1280 MB. Shouldn't I be able to increase it to 2048 MB? What is the maximum memory setting for DevStudio? Thanks, Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/15/09 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? In AR System 7.5.00, the timeout for the C and Java APIs was increased to 8 hours. That was to address the ARERR 93 that is received on large exports, which represents a timeout. The issue below is stated as running out of memory, which sounds like a different issue. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, June 15, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Guillaume, I have not tested it with DS.(DevStudio) This issue has been discussed on ARSList (and reported to the vendor) multiple times across multiple version(AKA: years). However, in previous Admin Tool version I think you will find that the problem is actually a client timeout at the C API layer. Basically the Application Server can not get the objects together in one big string fast enough to return to the client before the client decides that the server fell off the face of the planet. And the last time I asked Tech support... there is no environment setting that you can set to adjust the timeout. So there is no known way to override the reasonable timeout when you know your doing something that will take a very long time to complete. In the past an approach to workaround this is to use things like Driver, or an API program to loop over all of the objects and export them one at a time. Maybe DS fixed that problem? ( But it does not sound like it to me.) What is amazing to me is that BMC Tech Support considers the fact that you can not export all of the objects at one time to be a performance problem and it is the customers implementation that is the root cause of the condition. (AKA: They are not even willing to open a bug against the version/API. So they take no responsibility and have no interest in re-implementing anything to avoid the problem of slow customer hardware. And I have yet to have anyone from the company confirm that they have hardware that can actually do the task either.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume ___ UNSUBSCRIBE or access ARSlist Archives
Re: Remove url and attachment from out-of-box Notification Message (ITSM 7.1)
There is one filter that you have to remove both the URL and attachment from. Unfortunately, I forgot the name of the filter but I believe it originally got it from BMC's knowledgebase. I would try to do a search there first. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Monday, June 15, 2009 2:47 PM To: arslist@ARSLIST.ORG Subject: Remove url and attachment from out-of-box Notification Message (ITSM 7.1) ** Hello, We are trying to modify a couple of the out-of-box Customer notifications in Remedy Incident Management 7.1. We have found where to modify the email subject line and body message in SYS:Notification Messages, but are still looking for how to remove the url link that is included at the top of the received message as well as the attachment that is also included in the email. [attachment ARNotification_581_NTS00085114.ARTask] For example, the Notification Message ID: NTM0208 with Notification Message tag: HPD-INC-CustomerReceiptConfirmation Any advice would be appreciated, Julie Kanakanui Remedy Administrator/Developer Information Technology Services University of North Carolina at Greensboro _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remove url and attachment from out-of-box Notification Message (ITSM 7.1)
You need to modify the filter NTE:NTS:Email_200_SystemNT. Uncheck the checkboxes to include an attachment and link on the Notify action, and you should be good to go. Note that this will be a global change, though - it will affect all messages. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Monday, June 15, 2009 1:47 PM To: arslist@ARSLIST.ORG Subject: Remove url and attachment from out-of-box Notification Message (ITSM 7.1) ** Hello, We are trying to modify a couple of the out-of-box Customer notifications in Remedy Incident Management 7.1. We have found where to modify the email subject line and body message in SYS:Notification Messages, but are still looking for how to remove the url link that is included at the top of the received message as well as the attachment that is also included in the email. [attachment ARNotification_581_NTS00085114.ARTask] For example, the Notification Message ID: NTM0208 with Notification Message tag: HPD-INC-CustomerReceiptConfirmation Any advice would be appreciated, Julie Kanakanui Remedy Administrator/Developer Information Technology Services University of North Carolina at Greensboro _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB Console
Yes, if you assign a group to the roll and then add that group to a person’s User record, then they should have access to it. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Monday, June 15, 2009 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Console Well if I assign a group to that role when they should have the permissions right? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Monday, June 15, 2009 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Console ** In the release you have only an ARS Administrator can see the CMDB Console. -Original Message- From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Mon, Jun 15, 2009 3:14 pm Subject: Re: CMDB Console ** Yeah I was looking at that yesterday and saw the CMDB Console User and it was not mapped to any group. I figured I would ask. Thanks. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arsl...@arslist.org?] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 1:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: CMDB Console ** Unfortunately, I think BMC dropped the ball on this one. The CMDB is supposed to be an integral part of the ITSM suite, but it’s still half treated like a separate product that only got partly integrated with the rest. The issue is that of the roles available in the application, only a subset of them got mapped to permission groups that ITSM knows about. For example, CMDB Data Viewer and CMDB Data Change (or something like that) got mapped to Asset View and Asset User, etc. However, permissions that control access to the various aspects of the Console wher e not mapped to permission groups that you can work with on the People form. If you want them to be visible, you need to map the corresponding roles in the CMDB application to Remedy permission groups (you may need to create some new ones) and then give those permissions to the users that need them. Unless you configure the system so that these permissions appear in the People form, you’ll need to give those permissions to people in the User form. If I recall correctly, the CMDB documentation does discuss this, although perhaps not very completely, so I would take a look there to see what Roles are available to be mapped to Remedy permission groups. Hope this helps a little… Lyle From:20Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arsl...@arslist.org?] On Behalf Of Begosh, Kevin Sent: Monday, June 15, 2009 12:59 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB Console ** We are having issue with people being able to see the CMDB console link. Has anyone had this issue before. I have worked with this one employee and given her about every access and nothing works. Does anyone know what group or permission is suppose to get that that access. The CMDB link on the home page. AR Server 7.1 CMDB 2.1 Kevin Begosh 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ A Good Credit Score is 700 or Above. See yours in just 2 easy steps!http://pr.atwola.com/promoclk/100126575x1221322979x1201367215/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072%26hmpgID=62%26bcd=JunestepsfooterNO62 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Actually the maximum memory setting that I can specify in my devstudio.ini is 1354 MB: -vmargs -Xms64m -Xmx1354m This is really weird -Original Message- From: Action Request System discussion list(ARSList) on behalf of Guillaume Rheault Sent: Mon 06/15/09 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? David, I cannot increase my maximum memory JRE setting for DevStudio past 1280 MB. Shouldn't I be able to increase it to 2048 MB? What is the maximum memory setting for DevStudio? Thanks, Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/15/09 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? In AR System 7.5.00, the timeout for the C and Java APIs was increased to 8 hours. That was to address the ARERR 93 that is received on large exports, which represents a timeout. The issue below is stated as running out of memory, which sounds like a different issue. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, June 15, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Guillaume, I have not tested it with DS.(DevStudio) This issue has been discussed on ARSList (and reported to the vendor) multiple times across multiple version(AKA: years). However, in previous Admin Tool version I think you will find that the problem is actually a client timeout at the C API layer. Basically the Application Server can not get the objects together in one big string fast enough to return to the client before the client decides that the server fell off the face of the planet. And the last time I asked Tech support... there is no environment setting that you can set to adjust the timeout. So there is no known way to override the reasonable timeout when you know your doing something that will take a very long time to complete. In the past an approach to workaround this is to use things like Driver, or an API program to loop over all of the objects and export them one at a time. Maybe DS fixed that problem? ( But it does not sound like it to me.) What is amazing to me is that BMC Tech Support considers the fact that you can not export all of the objects at one time to be a performance problem and it is the customers implementation that is the root cause of the condition. (AKA: They are not even willing to open a bug against the version/API. So they take no responsibility and have no interest in re-implementing anything to avoid the problem of slow customer hardware. And I have yet to have anyone from the company confirm that they have hardware that can actually do the task either.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth,
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
I've never been able to get a JVM much about 1536, but I've never had a problem going to there (haven't tried taking DevStudio that far, though). The issue is that the JVM also needs to have its own memory that is separate from the heap space that it is allocating to your program. That extra memory is shared with the heap, so the combination of the two will be 2 Gig. As a result, you will never be able to actually allocate 2 Gigs of memory to the Java heap. That said, you could try enabling the option in Windows that allows processes to take up to 3GB instead of just 2 - that might let you get higher. I can't recall exactly what it is right now, though... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** Actually the maximum memory setting that I can specify in my devstudio.ini is 1354 MB: -vmargs -Xms64m -Xmx1354m This is really weird -Original Message- From: Action Request System discussion list(ARSList) on behalf of Guillaume Rheault Sent: Mon 06/15/09 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? David, I cannot increase my maximum memory JRE setting for DevStudio past 1280 MB. Shouldn't I be able to increase it to 2048 MB? What is the maximum memory setting for DevStudio? Thanks, Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/15/09 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? In AR System 7.5.00, the timeout for the C and Java APIs was increased to 8 hours. That was to address the ARERR 93 that is received on large exports, which represents a timeout. The issue below is stated as running out of memory, which sounds like a different issue. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, June 15, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Guillaume, I have not tested it with DS.(DevStudio) This issue has been discussed on ARSList (and reported to the vendor) multiple times across multiple version(AKA: years). However, in previous Admin Tool version I think you will find that the problem is actually a client timeout at the C API layer. Basically the Application Server can not get the objects together in one big string fast enough to return to the client before the client decides that the server fell off the face of the planet. And the last time I asked Tech support... there is no environment setting that you can set to adjust the timeout. So there is no known way to override the reasonable timeout when you know your doing something that will take a very long time to complete. In the past an approach to workaround this is to use things like Driver, or an API program to loop over all of the objects and export them one at a time. Maybe DS fixed that problem? ( But it does not sound like it to me.) What is amazing to me is that BMC Tech Support considers the fact that you can not export all of the objects at one time to be a performance problem and it is the customers implementation that is the root cause of the condition. (AKA: They are not even willing to open a bug against the version/API. So they take no responsibility and have no interest in re-implementing anything to avoid the problem of slow customer hardware. And I have yet to have anyone from the company confirm that they have hardware that can actually do the task either.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
I can't recall exactly what it is right now, though... http://technet.microsoft.com/en-us/library/bb124810.aspx It's the /3GB switch. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** I've never been able to get a JVM much about 1536, but I've never had a problem going to there (haven't tried taking DevStudio that far, though). The issue is that the JVM also needs to have its own memory that is separate from the heap space that it is allocating to your program. That extra memory is shared with the heap, so the combination of the two will be 2 Gig. As a result, you will never be able to actually allocate 2 Gigs of memory to the Java heap. That said, you could try enabling the option in Windows that allows processes to take up to 3GB instead of just 2 - that might let you get higher. I can't recall exactly what it is right now, though... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** Actually the maximum memory setting that I can specify in my devstudio.ini is 1354 MB: -vmargs -Xms64m -Xmx1354m This is really weird -Original Message- From: Action Request System discussion list(ARSList) on behalf of Guillaume Rheault Sent: Mon 06/15/09 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? David, I cannot increase my maximum memory JRE setting for DevStudio past 1280 MB. Shouldn't I be able to increase it to 2048 MB? What is the maximum memory setting for DevStudio? Thanks, Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/15/09 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? In AR System 7.5.00, the timeout for the C and Java APIs was increased to 8 hours. That was to address the ARERR 93 that is received on large exports, which represents a timeout. The issue below is stated as running out of memory, which sounds like a different issue. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, June 15, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Guillaume, I have not tested it with DS.(DevStudio) This issue has been discussed on ARSList (and reported to the vendor) multiple times across multiple version(AKA: years). However, in previous Admin Tool version I think you will find that the problem is actually a client timeout at the C API layer. Basically the Application Server can not get the objects together in one big string fast enough to return to the client before the client decides that the server fell off the face of the planet. And the last time I asked Tech support... there is no environment setting that you can set to adjust the timeout. So there is no known way to override the reasonable timeout when you know your doing something that will take a very long time to complete. In the past an approach to workaround this is to use things like Driver, or an API program to loop over all of the objects and export them one at a time. Maybe DS fixed that problem? ( But it does not sound like it to me.) What is amazing to me is that BMC Tech Support considers the fact that you can not export all of the objects at one time to be a performance problem and it is the customers implementation that is the root cause of the condition. (AKA: They are not even willing to open a bug against the version/API. So they take no responsibility and have no interest in re-implementing anything to avoid the problem of slow customer hardware. And I have yet to have anyone from the
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Thanks for the reply Lyle. I am running DevStudio on my PC which is Windows XP, so I believe I am out of luck, since the extended virtual addressing is only available for Windows server OS. But again I am no Windows expert, so I could be wrong. Here is an interesting article I found about this. http://www.demandtech.com/Resources/Papers/Virtual%20memory%20constraints%20in%2032bit%20Windows.pdf That being said, even with 1250 MB allocated to DevStudio, there should be a way to get all these definitions out of the database and into a text file. It seems to me BMC has not paid enough attention to this problem to really really resolve. If a tool like ARSmarts can in theory export everything (I'll test that shortly), why can't DeveloperStudio? Thanks for your replies Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? I've never been able to get a JVM much about 1536, but I've never had a problem going to there (haven't tried taking DevStudio that far, though). The issue is that the JVM also needs to have its own memory that is separate from the heap space that it is allocating to your program. That extra memory is shared with the heap, so the combination of the two will be 2 Gig. As a result, you will never be able to actually allocate 2 Gigs of memory to the Java heap. That said, you could try enabling the option in Windows that allows processes to take up to 3GB instead of just 2 - that might let you get higher. I can't recall exactly what it is right now, though... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** Actually the maximum memory setting that I can specify in my devstudio.ini is 1354 MB: -vmargs -Xms64m -Xmx1354m This is really weird -Original Message- From: Action Request System discussion list(ARSList) on behalf of Guillaume Rheault Sent: Mon 06/15/09 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? David, I cannot increase my maximum memory JRE setting for DevStudio past 1280 MB. Shouldn't I be able to increase it to 2048 MB? What is the maximum memory setting for DevStudio? Thanks, Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/15/09 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? In AR System 7.5.00, the timeout for the C and Java APIs was increased to 8 hours. That was to address the ARERR 93 that is received on large exports, which represents a timeout. The issue below is stated as running out of memory, which sounds like a different issue. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, June 15, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Guillaume, I have not tested it with DS.(DevStudio) This issue has been discussed on ARSList (and reported to the vendor) multiple times across multiple version(AKA: years). However, in previous Admin Tool version I think you will find that the problem is actually a client timeout at the C API layer. Basically the Application Server can not get the objects together in one big string fast enough to return to the client before the client decides that the server fell off the face of the planet. And the last time I asked Tech support... there is no environment setting that you can set to adjust the timeout. So there is no known way to override the reasonable timeout when you know your doing something that will take a very long time to complete. In the past an approach to workaround this is to use things like Driver, or an API program to loop over all of the objects and export them one at a time. Maybe DS fixed that problem? ( But it does not sound like it to me.) What is amazing to me is that BMC Tech Support considers the fact that you can not export all of the objects at one time to be a performance problem and it is the customers implementation that is the root cause of the condition. (AKA: They are not even willing
RESOLVED: Re: Remove url and attachment from out-of-box Notification Message (ITSM 7.1)
thanks Lyle! That filter change took care of it. We are indeed good to go :-) Julie Lyle Taylor tayl...@ldschurch.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/15/2009 03:59 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remove url and attachment from out-of-box Notification Message (ITSM 7.1) ** You need to modify the filter NTE:NTS:Email_200_SystemNT. Uncheck the checkboxes to include an attachment and link on the Notify action, and you should be good to go. Note that this will be a global change, though ? it will affect all messages. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Monday, June 15, 2009 1:47 PM To: arslist@ARSLIST.ORG Subject: Remove url and attachment from out-of-box Notification Message (ITSM 7.1) ** Hello, We are trying to modify a couple of the out-of-box Customer notifications in Remedy Incident Management 7.1. We have found where to modify the email subject line and body message in SYS:Notification Messages, but are still looking for how to remove the url link that is included at the top of the received message as well as the attachment that is also included in the email. [attachment ARNotification_581_NTS00085114.ARTask] For example, the Notification Message ID: NTM0208 with Notification Message tag: HPD-INC-CustomerReceiptConfirmation Any advice would be appreciated, Julie Kanakanui Remedy Administrator/Developer Information Technology Services University of North Carolina at Greensboro _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
This only works for Windows 2003 Server, so XP and 32 bit Vista users are out of luck. However, before installing DeveloperStudio on a server and modifying that / 3GB setting, can BMC confirm that ALL the ITSM 7.5 definitions can be exported in one operation? that's the end goal after all Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/15/09 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? I can't recall exactly what it is right now, though... http://technet.microsoft.com/en-us/library/bb124810.aspx It's the /3GB switch. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** I've never been able to get a JVM much about 1536, but I've never had a problem going to there (haven't tried taking DevStudio that far, though). The issue is that the JVM also needs to have its own memory that is separate from the heap space that it is allocating to your program. That extra memory is shared with the heap, so the combination of the two will be 2 Gig. As a result, you will never be able to actually allocate 2 Gigs of memory to the Java heap. That said, you could try enabling the option in Windows that allows processes to take up to 3GB instead of just 2 - that might let you get higher. I can't recall exactly what it is right now, though... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** Actually the maximum memory setting that I can specify in my devstudio.ini is 1354 MB: -vmargs -Xms64m -Xmx1354m This is really weird -Original Message- From: Action Request System discussion list(ARSList) on behalf of Guillaume Rheault Sent: Mon 06/15/09 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? David, I cannot increase my maximum memory JRE setting for DevStudio past 1280 MB. Shouldn't I be able to increase it to 2048 MB? What is the maximum memory setting for DevStudio? Thanks, Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/15/09 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? In AR System 7.5.00, the timeout for the C and Java APIs was increased to 8 hours. That was to address the ARERR 93 that is received on large exports, which represents a timeout. The issue below is stated as running out of memory, which sounds like a different issue. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, June 15, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Guillaume, I have not tested it with DS.(DevStudio) This issue has been discussed on ARSList (and reported to the vendor) multiple times across multiple version(AKA: years). However, in previous Admin Tool version I think you will find that the problem is actually a client timeout at the C API layer. Basically the Application Server can not get the objects together in one big string fast enough to return to the client before the client decides that the server fell off the face of the planet. And the last time I asked Tech support... there is no environment setting that you can set to adjust the timeout. So there is no known way to override the reasonable timeout when you know your doing something that will take a very long time to complete. In the past an approach to workaround this is to use things like Driver, or an API program to loop over all of the objects and export them one at a time.
Re: AIE Problem
Is REMEDY7 the actual name of your host? If you check your open connections to your SQL server from its Management Console, do you see the AIE service connecting to it? If not do you have a max number of open connections defined on your SQL server that may be preventing AIE from connecting? Joe From: Victor Olufowobi vic...@klub.chip.pl To: arslist@ARSLIST.ORG Sent: Monday, June 15, 2009 3:12:14 PM Subject: AIE Problem ** Hello Listers, Here is the error message received while trying to verify Data Exchange for CI migration from an SQL Server source: Set fields active link running a process failed: Host Name REMEDY7. Can not connect to AIE Service. Please check if the instance is running. (ARERR 9281) The AIE service is definetely running and connection to the SQL Server source verified Any suggestion to the causes of the problem? Remedy system: AR System 7.5.01 on W2k3 Enterprise MS SQL Server 2005 Tomcat Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Exit Guide Problem
With the 7.1 error handling feature you could trap the OOB error message and display your own user friendly error message. You'd use the $ERRNO$, ERRMSG$ and/or the $ERRAPPENDMSG$ keywords in the qualification of the error handling filter Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save Record guide before saving the record as well as the Submit Record guide before disabling the button and displaying the success message. The problem is, it is only working part of the way. The record doesn't get saved, so it does appear to be exiting the Save Record guide properly. However, it still runs the rest of the Submit Record guide. Any ideas why it might be behaving this way? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Exit Guide Problem
Would that work even with user-generated error messages, since I'm not trying to trap a system error? In this case, I've defined an error condition and am checking for it and then trying to raise that error to the user in a friendly way while stopping further processing. I know I can display a Message of type Error, but that is what I'm trying to avoid. If I display a Message of type Error and then define an error handler, will it keep that message from popping up? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** With the 7.1 error handling feature you could trap the OOB error message and display your own user friendly error message. You'd use the $ERRNO$, ERRMSG$ and/or the $ERRAPPENDMSG$ keywords in the qualification of the error handling filter Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save Record guide before saving the record as well as the Submit Record guide before disabling the button and displaying the success message. The problem is, it is only working part of the way. The record doesn't get saved, so it does appear to be exiting the Save Record guide properly. However, it still runs the rest of the Submit Record guide. Any ideas why it might be behaving this way? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: java.lang.UnsatisfiedLinkError accessing Class Manager on 7.5P1 Atrium Console
What errors do you get in the catalina.out file when starting the service otherwise? Joe From: Hale, Greg greg.h...@siriusxm.com To: arslist@ARSLIST.ORG Sent: Monday, June 15, 2009 7:53:06 AM Subject: Re: java.lang.UnsatisfiedLinkError accessing Class Manager on 7.5P1 Atrium Console ** Turns out that there is a know issue running Tomcat 5.5 as a Service with the 7.5 Atrium Console. Tomcat 5.5 will work as a service with Mid-Tier 7.5, but for some reason, not yet known by BMC, Tomcat 5.5 will not work as a Service with the 7.5 Atrium Console. As of now, BMC is not sure if the “issue” is on the Tomcat or BMC Side. The work around involved updating catalina.bat by adding the Path to the Mid-Tier’s WEB-INF\lib directory and the JAVA_HOME Path For example, set PATH=C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib set JAVA_HOME=C:\Program Files\Java\jdk1.5.0_19 the only drawback is that you must manually start tomcat. The only 2 solutions BMC could provide on manually starting Tomcat required that the command window running the process that starts Tomcat not be closed, or Tomcat will stop. We are trying to find other solutions at this time. I do find it very interesting that something like this wasn’t caught in QA. -Greg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Exit Guide Problem
good question. I have not tested the error handling filters with a user generated error message, only with system error messages, but it should work give it shot. The error handling feature kicks in when the filter encounters an error. The documentation is not clear about whether it is a system error or a user error, so the only way to find out is testing it... Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem Would that work even with user-generated error messages, since I'm not trying to trap a system error? In this case, I've defined an error condition and am checking for it and then trying to raise that error to the user in a friendly way while stopping further processing. I know I can display a Message of type Error, but that is what I'm trying to avoid. If I display a Message of type Error and then define an error handler, will it keep that message from popping up? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** With the 7.1 error handling feature you could trap the OOB error message and display your own user friendly error message. You'd use the $ERRNO$, ERRMSG$ and/or the $ERRAPPENDMSG$ keywords in the qualification of the error handling filter Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save Record guide before saving the record as well as the Submit Record guide before disabling the button and displaying the success message. The problem is, it is only working part of the way. The record doesn't get saved, so it does appear to be exiting the Save Record guide properly. However, it still runs the rest of the Submit Record guide. Any ideas why it might be behaving this way? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Exit Guide Problem
Error handlers fire on ANY error condition, be it system or human. If you however generate an error handler for a user error, and don't display the error, your handler filter needs to do whatever to correct the problem because if you don't throw an error at the end of it then the transaction gets committed to the DB. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** good question. I have not tested the error handling filters with a user generated error message, only with system error messages, but it should work give it shot. The error handling feature kicks in when the filter encounters an error. The documentation is not clear about whether it is a system error or a user error, so the only way to find out is testing it... Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem Would that work even with user-generated error messages, since I'm not trying to trap a system error? In this case, I've defined an error condition and am checking for it and then trying to raise that error to the user in a friendly way while stopping further processing. I know I can display a Message of type Error, but that is what I'm trying to avoid. If I display a Message of type Error and then define an error handler, will it keep that message from popping up? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** With the 7.1 error handling feature you could trap the OOB error message and display your own user friendly error message. You'd use the $ERRNO$, ERRMSG$ and/or the $ERRAPPENDMSG$ keywords in the qualification of the error handling filter Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save Record guide before saving the record as well as the Submit Record guide before disabling the button and displaying the success message. The problem is, it is only working part of the way. The record doesn't get saved, so it does appear to be exiting the Save Record guide properly. However, it still runs the rest of the Submit Record guide. Any ideas why it might be behaving this way? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Re: Exit Guide Problem
If the error handling feature only works with system generated error messages, I would consider that a bug. As far as I can tell, the documentation does not specify that this feature is limited to system only error messages. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Guillaume Rheault Sent: Mon 06/15/09 4:53 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem good question. I have not tested the error handling filters with a user generated error message, only with system error messages, but it should work give it shot. The error handling feature kicks in when the filter encounters an error. The documentation is not clear about whether it is a system error or a user error, so the only way to find out is testing it... Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem Would that work even with user-generated error messages, since I'm not trying to trap a system error? In this case, I've defined an error condition and am checking for it and then trying to raise that error to the user in a friendly way while stopping further processing. I know I can display a Message of type Error, but that is what I'm trying to avoid. If I display a Message of type Error and then define an error handler, will it keep that message from popping up? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** With the 7.1 error handling feature you could trap the OOB error message and display your own user friendly error message. You'd use the $ERRNO$, ERRMSG$ and/or the $ERRAPPENDMSG$ keywords in the qualification of the error handling filter Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save Record guide before saving the record as well as the Submit Record guide before disabling the button and displaying the success message. The problem is, it is only working part of the way. The record doesn't get saved, so it does appear to be exiting the Save Record guide properly. However, it still runs the rest of the Submit Record guide. Any ideas why it might be behaving this way? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE
Ryan Locey is out of the office.
I will be out of the office starting 06/15/2009 and will not return until 06/22/2009. I will respond to your message when I return. -- This e-mail and all attachments is confidential and may contain legally privileged information intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that reading or any other use of this message is unauthorized. Any views or opinions expressed in this message are solely those of the author, and do not necessarily reflect those of Murphy Oil Corporation or any of its subsidiaries. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
Guillaume, I am not sure if my replies are making it to the list, as I didn't get a confirmation back on a couple of my responses so I've CC'ed you my response as well. When you choose a max size for a java process (-Xmx1536m in your case), you must make sure that you have enough 'available free memory' to run it up to that much, failing which you would get simimar errors. A good practice is not to have your max size to over 60% or 70% of the total available free memory, before your java process is started. That gives your system at least 30% to 40% headroom to work with. You might want to run a report on the memory consumption of your client, before the dev studio is launched before you determine the best max size you can allocate to DevStudio.. Joe From: Guillaume Rheault guilla...@dcshq.com To: arslist@ARSLIST.ORG Sent: Monday, June 15, 2009 3:17:43 PM Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** Hi Lyle, I cannot change my devstudio.ini settings the way you suggested... If my devstudio.ini is: -vmargs -Xms64m -Xmx1280m I can launch DevStudio, but if I set it to: -vmargs -Xms64m -Xmx1536m an error message pops up and the DevStudo does no even launch. I attached the error message. Where you able to change the maximum to 1536? BTW, I am using DevStudio 7.5 patch 1 thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Have you tried adjusting the JVM options for DevStudio to increase the amount of heap allocated to it? I had to do this to work around an error I was getting a while back. Go to the installation directory for DevStudio (maybe C:\Program Files\BMC Software\ARSystem\DeveloperStudio) and open devstudio.ini. Change the -Xmx512m line to something more like -Xmx1536m. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? ** This is very frustrating and something that I hoped it was going to be addressed in DevStudio. I cannot export all the ITSM 7.5 definitions with DevStudio in one export operation. I cannot even export all the forms in one operation with DevStudio, I get an out of memory error, that I attached. My PC has 4 GBs of memory with 8 processors, so it's definitely not a resource issue on my side, it's probably the DevStudio JRE that ran out of memory. I really hate it not to be able to do a full definitions export in one shot: you have to split the export in multiple chunks, which makes the management of the def files much harder, it more much more time consuming because of you have to monitor the exports and initiate a new one once the previous completed, etc. When is BMC going to fully address and correct this?? It seems to me the backup of the application code at the application level is ESSENTIAL. I was really hoping that DevStudio would fix this very significant problem, but it it did not happen. How can you do effective release management and application version control if you cannot even efficiently and effectively export the definitions?? For what it's worth, we have ITSM 7.5.1, where the app server is running on Windows 2003 and the database is remote, it's 10gR2 running on Solaris 10. My PC has Windows XP. Has anybody been successful in exporting all the defs of ITSM 7.5 in one export operation? -Guillaume ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Exit Guide Problem
Then that sounds like it probably won't do what I want, because I want processing to stop at that point. That was the point of adding the Exit Guide after I display the error message. That just doesn't seem to be working the way I thought it would... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, June 15, 2009 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Error handlers fire on ANY error condition, be it system or human. If you however generate an error handler for a user error, and don't display the error, your handler filter needs to do whatever to correct the problem because if you don't throw an error at the end of it then the transaction gets committed to the DB. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** good question. I have not tested the error handling filters with a user generated error message, only with system error messages, but it should work give it shot. The error handling feature kicks in when the filter encounters an error. The documentation is not clear about whether it is a system error or a user error, so the only way to find out is testing it... Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem Would that work even with user-generated error messages, since I'm not trying to trap a system error? In this case, I've defined an error condition and am checking for it and then trying to raise that error to the user in a friendly way while stopping further processing. I know I can display a Message of type Error, but that is what I'm trying to avoid. If I display a Message of type Error and then define an error handler, will it keep that message from popping up? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** With the 7.1 error handling feature you could trap the OOB error message and display your own user friendly error message. You'd use the $ERRNO$, ERRMSG$ and/or the $ERRAPPENDMSG$ keywords in the qualification of the error handling filter Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save Record guide before saving the record as well as the Submit Record guide before disabling the button and displaying the success message. The problem is, it is only working part of the way. The record doesn't get saved, so it does appear to
Re: Exit Guide Problem
Errors stop processing immediately, so an exit guide after an error message would never fire. You could try moving it to prior to the error, then throw the error? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Then that sounds like it probably won't do what I want, because I want processing to stop at that point. That was the point of adding the Exit Guide after I display the error message. That just doesn't seem to be working the way I thought it would. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, June 15, 2009 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Error handlers fire on ANY error condition, be it system or human. If you however generate an error handler for a user error, and don't display the error, your handler filter needs to do whatever to correct the problem because if you don't throw an error at the end of it then the transaction gets committed to the DB. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** good question. I have not tested the error handling filters with a user generated error message, only with system error messages, but it should work give it shot. The error handling feature kicks in when the filter encounters an error. The documentation is not clear about whether it is a system error or a user error, so the only way to find out is testing it... Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem Would that work even with user-generated error messages, since I'm not trying to trap a system error? In this case, I've defined an error condition and am checking for it and then trying to raise that error to the user in a friendly way while stopping further processing. I know I can display a Message of type Error, but that is what I'm trying to avoid. If I display a Message of type Error and then define an error handler, will it keep that message from popping up? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** With the 7.1 error handling feature you could trap the OOB error message and display your own user friendly error message. You'd use the $ERRNO$, ERRMSG$ and/or the $ERRAPPENDMSG$ keywords in the qualification of the error handling filter Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an
Re: HTTP to HTTPS on Suse Linux
Sean, You got to use keytool to generate the digital encryption key for https. This article might give you a generic guideline on how to do it. http://www.orionserver.com/docs/ssl.html If you are still at a loss, feel free to bug me. I've done it on redhat recently and could give you the exact steps I went through to have it setup.. Cheers Joe From: Sean Harrodine sean_rem...@yahoo.co.uk To: arslist@ARSLIST.ORG Sent: Monday, June 15, 2009 12:01:19 PM Subject: HTTP to HTTPS on Suse Linux ** Hi all, We are still running 6.3 on suse linux but are being asked to move from using http to https. The mid-tier config tool shows Web Server Information = Apache/2.0.59 (Unix) ServletExecAS/5.0 and Java Version = 1.4.2 Can anyone point me in the direction of any documentation detailing the steps please (if any exists !) and any possible pitfalls. TIA, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Exit Guide Problem
Sorry, I wasn't clear. The workflow that I'm trying to get to work doesn't actually fire an error. I'm checking for my defined error conditions (e.g., required fields not being filled in) and then displaying an error message in a custom dialog. At that point, I call the Exit Guide with Exit All Guides selected to stop processing at that point. That doesn't seem to be working, though, and I'm not sure why. The guide it's been called from at this point is nested down a couple levels, and it manages to stop processing in the guide immediately above it, but not the one above that. So, my Save Records guide stops executing and doesn't save the record, but the Submit Record guide still completes (which tells the user that the record was saved successfully) even though there is an error condition that called Exit All Guides. Does that make sense? As I understand it, the Exit All Guides option should have cause all three guides to stop processing at that point. Am I misunderstanding something? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, June 15, 2009 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Errors stop processing immediately, so an exit guide after an error message would never fire. You could try moving it to prior to the error, then throw the error? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Then that sounds like it probably won't do what I want, because I want processing to stop at that point. That was the point of adding the Exit Guide after I display the error message. That just doesn't seem to be working the way I thought it would... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, June 15, 2009 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Error handlers fire on ANY error condition, be it system or human. If you however generate an error handler for a user error, and don't display the error, your handler filter needs to do whatever to correct the problem because if you don't throw an error at the end of it then the transaction gets committed to the DB. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** good question. I have not tested the error handling filters with a user generated error message, only with system error messages, but it should work give it shot. The error handling feature kicks in when the filter encounters an error. The documentation is not clear about whether it is a system error or a user error, so the only way to find out is testing it... Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem Would that work even with user-generated error messages, since I'm not trying to trap a system error? In this case, I've defined an error condition and am checking for it and then trying to raise that error to the user in a friendly way while stopping further processing. I know I can display a Message of type Error, but that is what I'm trying to avoid. If I display a Message of type Error and then define an error handler, will it keep that message from popping up? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** With the 7.1 error handling feature you could trap the OOB error message and display your own user friendly error message. You'd use the $ERRNO$, ERRMSG$ and/or the $ERRAPPENDMSG$ keywords in the qualification of the error handling filter Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a
Re: Exit Guide Problem
Despite never having used nested al guides AND an 'exit all guides' action, your and my understanding are essentially the same. I would see if I was able to replicate the functionality in a small form with sample workflow with 'you should never get this message' messages in the first level, and see if you can stop the processing. If you can't, definitely log a bug, if you can, then further analysis is needed to determine what is different between your scenario and the simplified version. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Sorry, I wasn't clear. The workflow that I'm trying to get to work doesn't actually fire an error. I'm checking for my defined error conditions (e.g., required fields not being filled in) and then displaying an error message in a custom dialog. At that point, I call the Exit Guide with Exit All Guides selected to stop processing at that point. That doesn't seem to be working, though, and I'm not sure why. The guide it's been called from at this point is nested down a couple levels, and it manages to stop processing in the guide immediately above it, but not the one above that. So, my Save Records guide stops executing and doesn't save the record, but the Submit Record guide still completes (which tells the user that the record was saved successfully) even though there is an error condition that called Exit All Guides. Does that make sense? As I understand it, the Exit All Guides option should have cause all three guides to stop processing at that point. Am I misunderstanding something? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, June 15, 2009 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Errors stop processing immediately, so an exit guide after an error message would never fire. You could try moving it to prior to the error, then throw the error? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Then that sounds like it probably won't do what I want, because I want processing to stop at that point. That was the point of adding the Exit Guide after I display the error message. That just doesn't seem to be working the way I thought it would. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, June 15, 2009 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Error handlers fire on ANY error condition, be it system or human. If you however generate an error handler for a user error, and don't display the error, your handler filter needs to do whatever to correct the problem because if you don't throw an error at the end of it then the transaction gets committed to the DB. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** good question. I have not tested the error handling filters with a user generated error message, only with system error messages, but it should work give it shot. The error handling feature kicks in when the filter encounters an error. The documentation is not clear about whether it is a system error or a user error, so the only way to find out is testing it... Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem Would that work even with user-generated error messages, since I'm not trying to trap a system error? In this case, I've defined an error condition and am checking for it and then trying to raise that error to the user in a friendly way while stopping further processing. I know I can display a Message of type Error, but that is what I'm trying to avoid. If I display a Message of type Error and then define an error handler, will it keep that message from popping up? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** With the 7.1 error handling feature you could trap the OOB error message and display your own user friendly error message. You'd use the $ERRNO$, ERRMSG$ and/or the $ERRAPPENDMSG$ keywords in the qualification of the error handling filter Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon
Re: Exit Guide Problem
What I have done in the past to do a complete guide exit within nested guides is when your conditions are satisfied (or not, depending on your code), I do a GOTO label action, such as EXIT, there is only one active link after that label and that does the Exit all guides action. Start AL1 AL2 AL3 Exit AL (Exit all guides) Edward Hum ITIL V3 Foundation Certified BMC Software Certified Consultant ITSM 7.x - IM/PM/AMD Phone: +01-905-231-1631 Email: hum.edw...@gmail.com http://www.linkedin.com/in/edwardhum -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, June 15, 2009 5:41 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Despite never having used nested al guides AND an 'exit all guides' action, your and my understanding are essentially the same. I would see if I was able to replicate the functionality in a small form with sample workflow with 'you should never get this message' messages in the first level, and see if you can stop the processing. If you can't, definitely log a bug, if you can, then further analysis is needed to determine what is different between your scenario and the simplified version. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Sorry, I wasnt clear. The workflow that Im trying to get to work doesnt actually fire an error. Im checking for my defined error conditions (e.g., required fields not being filled in) and then displaying an error message in a custom dialog. At that point, I call the Exit Guide with Exit All Guides selected to stop processing at that point. That doesnt seem to be working, though, and Im not sure why. The guide its been called from at this point is nested down a couple levels, and it manages to stop processing in the guide immediately above it, but not the one above that. So, my Save Records guide stops executing and doesnt save the record, but the Submit Record guide still completes (which tells the user that the record was saved successfully) even though there is an error condition that called Exit All Guides. Does that make sense? As I understand it, the Exit All Guides option should have cause all three guides to stop processing at that point. Am I misunderstanding something? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, June 15, 2009 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Errors stop processing immediately, so an exit guide after an error message would never fire. You could try moving it to prior to the error, then throw the error? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Then that sounds like it probably wont do what I want, because I want processing to stop at that point. That was the point of adding the Exit Guide after I display the error message. That just doesnt seem to be working the way I thought it would Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, June 15, 2009 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** Error handlers fire on ANY error condition, be it system or human. If you however generate an error handler for a user error, and don't display the error, your handler filter needs to do whatever to correct the problem because if you don't throw an error at the end of it then the transaction gets committed to the DB. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem ** good question. I have not tested the error handling filters with a user generated error message, only with system error messages, but it should work give it shot. The error handling feature kicks in when the filter encounters an error. The documentation is not clear about whether it is a system error or a user error, so the only way to find out is testing it... Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem Would that work even with user-generated error messages, since I'm not trying to trap a system error? In this case, I've defined an error condition and am checking for it and then trying to raise that error to the user in a
Re: Exit Guide Problem
That's essentially what I'm doing. The only difference is that the last AL displays a dialog and then does the Exit All Guides. I tried changing it so that the exit all guides was in its own active link, but that doesn't appear to have made a difference. I also tried disabling the AL that displays the dialog (just in case that was introducing some other dynamic that might change the behavior), and that also didn't change anything. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hum, Edward Sent: Monday, June 15, 2009 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem What I have done in the past to do a complete guide exit within nested guides is when your conditions are satisfied (or not, depending on your code), I do a GOTO label action, such as EXIT, there is only one active link after that label and that does the Exit all guides action. Start AL1 AL2 AL3 Exit AL (Exit all guides) Edward Hum ITIL V3 Foundation Certified BMC Software Certified Consultant ITSM 7.x - IM/PM/AMD Phone: +01-905-231-1631 Email: hum.edw...@gmail.com http://www.linkedin.com/in/edwardhum -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save Record guide before saving the record as well as the Submit Record guide before disabling the button and displaying the success message. The problem is, it is only working part of the way. The record doesn't get saved, so it does appear to be exiting the Save Record guide properly. However, it still runs the rest of the Submit Record guide. Any ideas why it might be behaving this way? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor:
Re: Exit Guide Problem
hmm.. ok so you are doing a window open action to display the dialog. So on your On Close action, set a flag on your parent form (Exit = Y), the Exit All active link will validate that flag. If Exit = Y, then execute the Exit All active link. Edward Hum -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 8:07 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem That's essentially what I'm doing. The only difference is that the last AL displays a dialog and then does the Exit All Guides. I tried changing it so that the exit all guides was in its own active link, but that doesn't appear to have made a difference. I also tried disabling the AL that displays the dialog (just in case that was introducing some other dynamic that might change the behavior), and that also didn't change anything. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hum, Edward Sent: Monday, June 15, 2009 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem What I have done in the past to do a complete guide exit within nested guides is when your conditions are satisfied (or not, depending on your code), I do a GOTO label action, such as EXIT, there is only one active link after that label and that does the Exit all guides action. Start AL1 AL2 AL3 Exit AL (Exit all guides) Edward Hum ITIL V3 Foundation Certified BMC Software Certified Consultant ITSM 7.x - IM/PM/AMD Phone: +01-905-231-1631 Email: hum.edw...@gmail.com http://www.linkedin.com/in/edwardhum -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save Record guide before saving the record as well as the Submit Record guide before disabling the button and displaying the success message. The problem is, it is only working part of the way. The record doesn't get saved, so it does appear to be exiting the Save Record guide properly. However, it still runs the rest of the Submit Record guide. Any ideas why it might be behaving this way? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___
Re: Exit Guide Problem
Oh boy, I'm an idiot and very embarrassed. So, here's the deal - it works. My first pass at implementing this functionality had all the actions in a single active link. I converted the actions to an active link guide so I could do the verifications and stop processing on the exit guide action if a check failed. However, I never changed my original active link to call the new guide... Sigh Thanks for all your help guys. I hate it when I do this to myself... :-) Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hum, Edward Sent: Monday, June 15, 2009 6:40 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem hmm.. ok so you are doing a window open action to display the dialog. So on your On Close action, set a flag on your parent form (Exit = Y), the Exit All active link will validate that flag. If Exit = Y, then execute the Exit All active link. Edward Hum -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 8:07 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem That's essentially what I'm doing. The only difference is that the last AL displays a dialog and then does the Exit All Guides. I tried changing it so that the exit all guides was in its own active link, but that doesn't appear to have made a difference. I also tried disabling the AL that displays the dialog (just in case that was introducing some other dynamic that might change the behavior), and that also didn't change anything. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hum, Edward Sent: Monday, June 15, 2009 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem What I have done in the past to do a complete guide exit within nested guides is when your conditions are satisfied (or not, depending on your code), I do a GOTO label action, such as EXIT, there is only one active link after that label and that does the Exit all guides action. Start AL1 AL2 AL3 Exit AL (Exit all guides) Edward Hum ITIL V3 Foundation Certified BMC Software Certified Consultant ITSM 7.x - IM/PM/AMD Phone: +01-905-231-1631 Email: hum.edw...@gmail.com http://www.linkedin.com/in/edwardhum -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save Record guide before saving the record as well as the Submit Record guide before disabling the button and displaying the success message. The problem is, it is only working part of the way. The record doesn't get saved, so it does appear to be exiting the Save Record guide properly. However, it still runs the rest of the Submit Record guide. Any ideas why it might be behaving this way? Thanks, Lyle
Re: Exit Guide Problem
The good thing is you were able to resolve it, and it was a good topic of discussion anyway. Your standing in the list is in no way diminished at all whatsoever, so no need to feel negative feelings! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 9:14 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem Oh boy, I'm an idiot and very embarrassed. So, here's the deal - it works. My first pass at implementing this functionality had all the actions in a single active link. I converted the actions to an active link guide so I could do the verifications and stop processing on the exit guide action if a check failed. However, I never changed my original active link to call the new guide... Sigh Thanks for all your help guys. I hate it when I do this to myself... :-) Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hum, Edward Sent: Monday, June 15, 2009 6:40 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem hmm.. ok so you are doing a window open action to display the dialog. So on your On Close action, set a flag on your parent form (Exit = Y), the Exit All active link will validate that flag. If Exit = Y, then execute the Exit All active link. Edward Hum -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 8:07 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem That's essentially what I'm doing. The only difference is that the last AL displays a dialog and then does the Exit All Guides. I tried changing it so that the exit all guides was in its own active link, but that doesn't appear to have made a difference. I also tried disabling the AL that displays the dialog (just in case that was introducing some other dynamic that might change the behavior), and that also didn't change anything. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hum, Edward Sent: Monday, June 15, 2009 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: Exit Guide Problem What I have done in the past to do a complete guide exit within nested guides is when your conditions are satisfied (or not, depending on your code), I do a GOTO label action, such as EXIT, there is only one active link after that label and that does the Exit all guides action. Start AL1 AL2 AL3 Exit AL (Exit all guides) Edward Hum ITIL V3 Foundation Certified BMC Software Certified Consultant ITSM 7.x - IM/PM/AMD Phone: +01-905-231-1631 Email: hum.edw...@gmail.com http://www.linkedin.com/in/edwardhum -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 06/15/09 3:31 PM To: arslist@ARSLIST.ORG Subject: Exit Guide Problem Hi all, ARS 7.1 I'm having what I think is an issue with some Active Link Guides and an Exit Guide action that isn't working the way I was expecting. The short of it is that I was trying to provide a more user friendly experience by displaying a custom dialog for errors encountered during data validation rather than popping up an OOB Error Message. The workflow is written so that if an error doesn't occur (i.e., workflow processing actually makes it to that point), then it assumes that everything's OK and does the rest of the actions. The problem I'm having is that I'm calling a couple guides from within another. In one of the nested guides, I have an Exist Guide action with Exit All Guides checked. My understanding of this was that at this point, all the guides in the stack would stop processing at that point. This doesn't appear to be happening, however. The two inner guides appear to stop at that point, but not the outer one. What I've got is something like this: ALG - Submit Record AL - Save Record AL - Disable Submit Button AL - Display Successful Submission Message The Save Record AL simply calls another Active Link Guide: ALG - Save Record AL - Check Required Fields AL - Push record to base form The Check Required Fields AL calls yet another Guide: ALG - Check Required Fields AL - Check Field 1 AL - Check Field 2 AL - Exit Guide (if none of the Check field actions encountered any issues, then this guide only will get exited) Label: Required Field Missing AL - Display Message Dialog with Error Info All the Check Field active links simply set the error message and then go to the label.The Display Message Dialog with Error Info opens the dialog with the error message and then has an Exit Guide action with Exit All Guides selected. This should cause it to exit the Save
CSS Problems
Hi, All thought I want to change the css of Service Request Console, I found this problem, I changed ../plugins/SRMSServiceRequestBrowser/resources/css/browse-services.css file, and restarted tomcat, but seems not help, and then I found that this field 302899400 have it's own css defination, like that ../plugins/SRMSServiceRequestBrowser/resources/css/browse-services.css?server=servernamefieldid=302899400, I was puzzled how to get his files, or it is automatically generator?can i just change this css of the field 302899400. thanks very much Best Regards, 金 恺 （Kevin Jin） Professional Service Consultant BMC Software China Room 516, 5th Floor,159 Madang Road, Xintiandi,Shanghai 200021,China Tel. +8621-6135-7233 Fax: +8621-6135-7232
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