Re: CMDB 2.0 application vs. application system
From BMC documentation: Class BMC.CORE:BMC_Application: Class that stores information about standalone applications, applications deployed on servers (such as J2EE and SAP), and applications deployed on distributed systems (such as SAP). An application can be hosted by two different types of environments. The application can run on a physical or virtual system, or it can run on an application server or application system. Therefore, when modeling applications, relate an instance of the BMC_Application class to a hosting BMC_ComputerSystem (physical or virtual), BMC_ApplicationServer, or BMC_ApplicationInfrastructure instance. For example, if an application runs directly on top of an application server or application system such as an SAP environment, the application has only one relationship, a dependency on the application infrastructure hosting the application. This dependency is modeled by a BMC_Dependency relationship. When using the relationship, set the Name value to DEPLOYEDAPPLICATION. This class corresponds to the DMTF CIM_ApplicationSystem class. Class BMC.CORE:BMC_ApplicationSystem: Class that stores information about an application or a software system that supports a particular business function and that can be managed as an independent unit. This class cannot be instantiated. To decompose the system into its technical components, relate an instance of this class to its component BMC_SoftwareServer instance using the BMC_Dependency class. For example, a J2EE run-time environment would be represented by BMC_SoftwareServer. BMC_ApplicationSystem also represents the core class of the application system's submodel of the application runtime model. Its role in the system's submodel is to represent the root node of the containment hierarchy of the application elements (at runtime) as services, components, subsystems, and the main entry point to the navigation through and drill-down into the runtime model. It also serves to store run-time overview information (such as response time or system status), and to control the run time of the entire application (for example, start and stop). To capture the deployed, run-time aspects of long-lived applications, use BMC_SoftwareServer, BMC_Application, or BMC_ApplicationInfrastructure. This class corresponds to the DMTF class CIM_ ApplicationSystem. -- J 2010/10/1 Martinez, Marcelo A marc...@cpchem.com: What is the difference between BMC.CORE:BMC_Application and BMC.CORE:BMC_ApplicationSystem? I am looking for docs that specify the definition of each. But can't find it.. going to BMCs site now but perhaps someone out there knows TIA, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CMDB 2.0 application vs. application system
What is the difference between BMC.CORE:BMC_Application and BMC.CORE:BMC_ApplicationSystem? I am looking for docs that specify the definition of each. But can't find it.. going to BMCs site now but perhaps someone out there knows TIA, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CMDB 2.0 Class
Hello All, I have a list of database instances that I will be associating with servers. What table would database instances be stored in? Would the database instance be stored in AST:SoftwareServer table? I read that database servers are modeled a an instance of the BMC_SoftwareServer class. It is getting confusing. Are databases servers considered software servers? I am not sure how to classify the database instances. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB 2.0 Class
I made all servers (including DB servers) part of BMC_ComputerSystem My databases are under BMC_Database Yes, BMC recommends using BMC_SoftwareServer for database servers. Not sure the logic here.. I imported my assets to the BMC.CORE:BMC_ forms (join). This join form will join the BMC_BaseElement form w/ the correct form. I did NOT use AST: forms. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Wednesday, January 06, 2010 3:18 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 Class ** Hello All, I have a list of database instances that I will be associating with servers. What table would database instances be stored in? Would the database instance be stored in AST:SoftwareServer table? I read that database servers are modeled a an instance of the BMC_SoftwareServer class. It is getting confusing. Are databases servers considered software servers? I am not sure how to classify the database instances. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB 2.0 Class
The database server and that database are not the same thing, as a database server can potentially host multiple databases. The database server is indeed a software server, but the database instance itself is a separate logical entity that is managed/used/controlled by the database server. I model them using the Database class and relate that to the software server that hosts the database. For example, you could have a SQL Server represented by a SoftwareServer class, and then every separate database instance hosted by that SQL Server (the database software, not the machine) would be an instance of the Database class related back to that SoftwareServer (e.g., a Dependency). You could potentially also use the DatabaseStorage class which represents the physical storage used by the database, but unless you actually care about modeling and tracking the storage for the database separately, you're probably better off just using Database. Having said all that, what you use will depend on the level of detail that you are trying to capture. If all you want to say is that Application X depends on Database Y, but you don't care about whether it's Oracle, SQL Server, etc., then you probably could just use the Database class and not worry about the Software Server class. If you want to track your database server software and keep track of what databases are hosted by which servers, then you will want to use both classes. If you're storage is stored on SANs or the like, then you may also want to use the DatabaseStorage class so that you can store more information about your database's storage allocation, etc. and easily relate it to things like the actual disk array the storage is on, etc. Does that make any more sense? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Wednesday, January 06, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 Class ** Hello All, I have a list of database instances that I will be associating with servers. What table would database instances be stored in? Would the database instance be stored in AST:SoftwareServer table? I read that database servers are modeled a an instance of the BMC_SoftwareServer class. It is getting confusing. Are databases servers considered software servers? I am not sure how to classify the database instances. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB 2.0 Class
We have a habit of calling the machine a database server, because that's its primary purpose. However, the machine is just a computer system that runs a software server that hosts a database. If you keep that distinction in mind, then BMC's recommendation makes a lot of sense. The actual physical machine is a ComputerSystem. The running database software (SQL Server, Oracle, etc.) is a SoftwareServer. Each database instance hosted by a particular software server is a Database. The way you decide to model it really depends on how you view it and what level of detail you want to track. If each physical server only hosts a single instance of a database server, and you don't care about tracking the details about the database software (e.g., version, patch level, etc.), then it can be convenient to effectively put the two together and track both as simply a Computer System. However, if you have a single physical server that hosts multiple database servers, and you want to track that fact as well as additional information about those servers, then you need to separate things out into different classes. In that case, your class list would probably look more like what I outlined above. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Wednesday, January 06, 2010 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 Class ** I made all servers (including DB servers) part of BMC_ComputerSystem My databases are under BMC_Database Yes, BMC recommends using BMC_SoftwareServer for database servers. Not sure the logic here.. I imported my assets to the BMC.CORE:BMC_ forms (join). This join form will join the BMC_BaseElement form w/ the correct form. I did NOT use AST: forms. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Wednesday, January 06, 2010 3:18 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 Class ** Hello All, I have a list of database instances that I will be associating with servers. What table would database instances be stored in? Would the database instance be stored in AST:SoftwareServer table? I read that database servers are modeled a an instance of the BMC_SoftwareServer class. It is getting confusing. Are databases servers considered software servers? I am not sure how to classify the database instances. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB 2.0
Hi - thank you for your reply. The filehelper was not in the CMDB directory. Where can I find or get the filehelper? In a message dated 2/7/2009 4:21:07 A.M. Eastern Standard Time, m...@worsy.co.uk writes: ** I am trying to bring data from a .csv file into my sandbox dataset. I know I can do this thru AIE - however it seemed complicated to set up and will take a while. Documentation mentioned a filehelper which is supposed to be under my CMDB/services folder - which I never found. Is there another way? The filehelper is used to import file definitions into AIE, in order to allow mapping of each column attribute. You could simply use the arimport utility to import records directly into the sandbox dataset, you will of course only be able to import into one form (class) at a time. I have records in BMC.Asset already - should I bring the .csv records into BMC.Asset and let the reconciliation engine resolve the differences? No that won’t work, you’ll need to create a Reconciliation job between your dataset and BMC.ASSET with the correct precedence set to update your existing records. Also where can I find my reconciliation log? From memory it’s stored in the log directory which you should find in the CMDB install path. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: 06 February 2009 19:48 To: arslist@ARSLIST.ORG Subject: CMDB 2.0 ** Hi, I am trying to bring data from a .csv file into my sandbox dataset. I know I can do this thru AIE - however it seemed complicated to set up and will take a while. Documentation mentioned a filehelper which is supposed to be under my CMDB/services folder - which I never found. Is there another way? I have records in BMC.Asset already - should I bring the .csv records into BMC.Asset and let the reconciliation engine resolve the differences? Also where can I find my reconciliation log? Jane Stay up to date on the latest news - _from sports scores to stocks and so much more_ (http://aol.com/?ncid=emlcntaolcom0022) . __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ **Nothing says I love you like flowers! Find a florist near you now. (http://yellowpages.aol.com/search?query=floristncid=emlcntusyelp0002) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: CMDB 2.0
I am trying to bring data from a .csv file into my sandbox dataset. I know I can do this thru AIE - however it seemed complicated to set up and will take a while. Documentation mentioned a filehelper which is supposed to be under my CMDB/services folder - which I never found. Is there another way? The filehelper is used to import file definitions into AIE, in order to allow mapping of each column attribute. You could simply use the arimport utility to import records directly into the sandbox dataset, you will of course only be able to import into one form (class) at a time. I have records in BMC.Asset already - should I bring the .csv records into BMC.Asset and let the reconciliation engine resolve the differences? No that won't work, you'll need to create a Reconciliation job between your dataset and BMC.ASSET with the correct precedence set to update your existing records. Also where can I find my reconciliation log? From memory it's stored in the log directory which you should find in the CMDB install path. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: 06 February 2009 19:48 To: arslist@ARSLIST.ORG Subject: CMDB 2.0 ** Hi, I am trying to bring data from a .csv file into my sandbox dataset. I know I can do this thru AIE - however it seemed complicated to set up and will take a while. Documentation mentioned a filehelper which is supposed to be under my CMDB/services folder - which I never found. Is there another way? I have records in BMC.Asset already - should I bring the .csv records into BMC.Asset and let the reconciliation engine resolve the differences? Also where can I find my reconciliation log? Jane _ Stay up to date on the latest news - from sports scores to http://aol.com?ncid=emlcntaolcom0022 stocks and so much more. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
CMDB 2.0
Hi, I am trying to bring data from a .csv file into my sandbox dataset. I know I can do this thru AIE - however it seemed complicated to set up and will take a while. Documentation mentioned a filehelper which is supposed to be under my CMDB/services folder - which I never found. Is there another way? I have records in BMC.Asset already - should I bring the .csv records into BMC.Asset and let the reconciliation engine resolve the differences? Also where can I find my reconciliation log? Jane **Stay up to date on the latest news - from sports scores to stocks and so much more. (http://aol.com?ncid=emlcntaolcom0022) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: CMDB 2.0 Class mapping
I agree that Equipment would probably be a good place. We went a step further and setup a subclass under Equipment to hold our mobile phones and other wireless devices since they had some specific attributes we needed to track that were not related to our other Equipment data. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Wednesday, December 17, 2008 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] CMDB 2.0 Class mapping BMC_Equipment? Unless you have the Telecom extension (which I've never seen.) Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) tony.worthing...@kohls.com mailto:tony.worthing...@kohls.com www.Kohls.com http://www.kohls.com/ From: Jason Niu thevis...@optonline.net To: arslist@ARSLIST.ORG Date: 12/17/2008 02:09 PM Subject: CMDB 2.0 Class mapping Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi there, I am trying to figure out which CMDB class to map some data into, for the following items: 1. Telephone 2. Radio talking device 3. Rack drawers ( for mouse/keyboard) Any idea? Thanks in advanced, - Know what you want and be focused. - Jason Niu __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
CMDB 2.0 Class mapping
Hi there, I am trying to figure out which CMDB class to map some data into, for the following items: 1. Telephone 2. Radio talking device 3. Rack drawers ( for mouse/keyboard) Any idea? Thanks in advanced, - Know what you want and be focused. - Jason Niu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB 2.0 Class mapping
BMC_Equipment? Unless you have the Telecom extension (which I've never seen.) Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) tony.worthing...@kohls.com www.Kohls.com From: Jason Niu thevis...@optonline.net To: arslist@ARSLIST.ORG Date: 12/17/2008 02:09 PM Subject: CMDB 2.0 Class mapping Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi there, I am trying to figure out which CMDB class to map some data into, for the following items: 1. Telephone 2. Radio talking device 3. Rack drawers ( for mouse/keyboard) Any idea? Thanks in advanced, - Know what you want and be focused. - Jason Niu __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpeg
cmdb 2.0 Instance Permissions / Application Roles
Hey all -- Just a Quick Question if you know CMDB 2.0 What are the considerations concerning the CMDBWriteSecurity / CMDBRowLevelSecurity and Application Roles -- Is the key behind this that it acts like Locked Submitter mode for CMDB allowing any user to submit. Or is there more here than meets the Eye.. Atrim CMDB 2.0 Page 76-- What if you do not? What is the impact. Patrick Zandi Dev Technology Group -- www.devtechnology.com Exceeding your Expectations ! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can CMDB 2.0 work ITSM 6.0
There is an ITSM6 and CMDB 2.0 Integration pack - it is a compilation of scripts run from a local Windows workstation that can connect to your server. It also contains several manual steps as well. You will need to hound BMC for this - but it is important - especially if you're not completely comfortable with all the changes of CMDB2 vs 1 - it addresses the deployed application permissions, groups, roles, forms and class changes, etc. Janie From: Bob Rowe [mailto:[EMAIL PROTECTED] Sent: Friday, August 31, 2007 5:59 AM Subject: Re: Can CMDB 2.0 work ITSM 6.0 ** According to BMC Education as of last March, yes, it will work. And we're going to be counting on it. We are in the planning stage at the moment, but we figure this will be the best way to go until all the local organizations using and planning to be using our Remedy installation will be on-board with ITIL best practices. You will need the latest release and patch of ARS 7, the latest patch for ITSM 6 and the latest release and patch for the CMDB. On 8/30/07, Rick Cook [EMAIL PROTECTED] wrote: ** Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can CMDB 2.0 work ITSM 6.0
According to BMC Education as of last March, yes, it will work. And we're going to be counting on it. We are in the planning stage at the moment, but we figure this will be the best way to go until all the local organizations using and planning to be using our Remedy installation will be on-board with ITIL best practices. You will need the latest release and patch of ARS 7, the latest patch for ITSM 6 and the latest release and patch for the CMDB. On 8/30/07, Rick Cook [EMAIL PROTECTED] wrote: ** Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can CMDB 2.0 work ITSM 6.0
Yeah, see, that's the problem. People at BMC keep SAYING there will be a solution offerred, but when I compare what I hear with what I see, there's a disconnect. And one can't use software that one only hears about. Rick On 8/31/07, Bob Rowe [EMAIL PROTECTED] wrote: According to BMC Education as of last March, yes, it will work. And we're going to be counting on it. We are in the planning stage at the moment, but we figure this will be the best way to go until all the local organizations using and planning to be using our Remedy installation will be on-board with ITIL best practices. You will need the latest release and patch of ARS 7, the latest patch for ITSM 6 and the latest release and patch for the CMDB. On 8/30/07, Rick Cook [EMAIL PROTECTED] wrote: ** Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can CMDB 2.0 work ITSM 6.0
I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. Without getting into too many details, it is not off the radar and is still being worked on with the goal of making it publicly available to all BMC customers. For customers in immediate need, you can contact your BMC sales representative, partner or contact BMC support - they can make the the white paper and utility available on a case-by-case basis. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, August 30, 2007 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Can CMDB 2.0 work ITSM 6.0 ** Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Can CMDB 2.0 work ITSM 6.0
Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can CMDB 2.0 work ITSM 6.0
Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Recomended page size for ARS 6.3 with CMDB 2.0, HD 6.0.
Good afternoon: We had a Sybase consultant who expressed shock that we were using 4K pages in our Sybase database. He expected 16K. The Remedy documentation says 4K is the minimum page size. Does anyone have any recommendations / experiences that would indicate what is the correct page size? Thanks! Thorin Marty We Energies, Milwaukee, WI ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading to CMDB 2.0
John, ITSM 6.0 is actually now certified to work with CMDB 2.0.01 (BMC recently released a utility for this). This would enable you to upgrade your CMDB from v1.1 to v2.0.01, replacing any workflow in HD 6.0 specific to CMDB v1.1 data model with new workflow specific to CMDB v2.0.01 data model. One of the pre-reqs, though, is that you would need to be running ARS v7.x. Feel free to contact me if you'd like a copy of the whitepaper that was just released which discusses all of the steps and pre-reqs. How to get this Utility 1. Customers interested in getting access to this utility will create a support ticket for the ITSM product they are using. 2. BMC support contact will place the zip file (includes the DEF file containing new workflow) on a FTP server under the support ticket. 3. Customer will download the file from the FTP server by using their user name/password Hope this helps. Regards, Bill Mell Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roney Samuel Varghese Sent: Thursday, May 24, 2007 11:50 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** Dear John, I guess you remember all those extensions for Telecom and J2EE in CMDB 1.1 is now not available with CMDB 2.0, however it has been organized in a much robust way. Its built to tie with the OOTB ITSM 7 application involving Product Categorization and Location information with the base class (BMC_BaseElement). I guess BMC does say that CMDB 2.0 has a backward compatibility with ITSM 6.0, however you would have to analyze the amount of effort it would take to customize an application like CMDB with an additional cost of maintaining the existing relationships with ITSM 6.0 Hope this helps Regards, Roney Samuel Varghese On 5/24/07, Rick Cook [EMAIL PROTECTED] wrote: ** It's not that it isn't compatible per se, it's just that you probably don't want to go to the work it would take to map ITSM 6 to CMDB 2.x, especially since you would be on the bleeding edge the whole time. It would be far worse going the other way, BTW. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** Hmm. That's what I was afraid of, although we were assured that 2.0 was compatible with HD 6... Thanks for the info, it gives me some leverage to use with management. John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 24, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement, as you could map them the other way, but it would be a quite large and complex task, because the 2.x CDM is about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x. Remedy promised a white paper describing the mappings - about 6 months ago - but I haven't seen it yet, and I really don't expect to. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting
Re: Upgrading to CMDB 2.0
So they finally released it, huh? I didn't mention it because I despaired of it ever actually advancing past vaporware. How far along in the process of implementing it are you, Bill? I'm curious as to how sound you or anyone else has found the utility/white paper. I know that engineering and QA put a lot of time in on it. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bill Mell Sent: Friday, May 25, 2007 6:13 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** John, ITSM 6.0 is actually now certified to work with CMDB 2.0.01 (BMC recently released a utility for this). This would enable you to upgrade your CMDB from v1.1 to v2.0.01, replacing any workflow in HD 6.0 specific to CMDB v1.1 data model with new workflow specific to CMDB v2.0.01 data model. One of the pre-reqs, though, is that you would need to be running ARS v7.x. Feel free to contact me if you'd like a copy of the whitepaper that was just released which discusses all of the steps and pre-reqs. How to get this Utility 1. Customers interested in getting access to this utility will create a support ticket for the ITSM product they are using. 2. BMC support contact will place the zip file (includes the DEF file containing new workflow) on a FTP server under the support ticket. 3. Customer will download the file from the FTP server by using their user name/password Hope this helps. Regards, Bill Mell Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roney Samuel Varghese Sent: Thursday, May 24, 2007 11:50 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** Dear John, I guess you remember all those extensions for Telecom and J2EE in CMDB 1.1 is now not available with CMDB 2.0, however it has been organized in a much robust way. Its built to tie with the OOTB ITSM 7 application involving Product Categorization and Location information with the base class (BMC_BaseElement). I guess BMC does say that CMDB 2.0 has a backward compatibility with ITSM 6.0, however you would have to analyze the amount of effort it would take to customize an application like CMDB with an additional cost of maintaining the existing relationships with ITSM 6.0 Hope this helps Regards, Roney Samuel Varghese On 5/24/07, Rick Cook [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** It's not that it isn't compatible per se, it's just that you probably don't want to go to the work it would take to map ITSM 6 to CMDB 2.x, especially since you would be on the bleeding edge the whole time. It would be far worse going the other way, BTW. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** Hmm. That's what I was afraid of, although we were assured that 2.0 was compatible with HD 6... Thanks for the info, it gives me some leverage to use with management. John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 24, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement, as you could map them the other way, but it would be a quite large and complex task, because the 2.x CDM is about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x. Remedy promised a white paper describing the mappings - about 6 months ago - but I haven't seen it yet, and I really don't expect to. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting
Re: Upgrading to CMDB 2.0
Rick, We're in the process of testing the utility internally, and will be rolling this out for a customer in mid-June after we upgrade them to AR v7. I'll report back to the list with any feedback (or gotchas) once we see the utility running in an actual customer environment. Bill From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 25, 2007 8:10 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 So they finally released it, huh? I didn't mention it because I despaired of it ever actually advancing past vaporware. How far along in the process of implementing it are you, Bill? I'm curious as to how sound you or anyone else has found the utility/white paper. I know that engineering and QA put a lot of time in on it. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bill Mell Sent: Friday, May 25, 2007 6:13 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** John, ITSM 6.0 is actually now certified to work with CMDB 2.0.01 (BMC recently released a utility for this). This would enable you to upgrade your CMDB from v1.1 to v2.0.01, replacing any workflow in HD 6.0 specific to CMDB v1.1 data model with new workflow specific to CMDB v2.0.01 data model. One of the pre-reqs, though, is that you would need to be running ARS v7.x. Feel free to contact me if you'd like a copy of the whitepaper that was just released which discusses all of the steps and pre-reqs. How to get this Utility 1. Customers interested in getting access to this utility will create a support ticket for the ITSM product they are using. 2. BMC support contact will place the zip file (includes the DEF file containing new workflow) on a FTP server under the support ticket. 3. Customer will download the file from the FTP server by using their user name/password Hope this helps. Regards, Bill Mell Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading to CMDB 2.0
You should probably contact your Sales Representative or BMC Support to find out if there is any further information regarding this. Cheers, -- Shyam - Original Message From: Roney Samuel Varghese [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, May 24, 2007 10:50:07 PM Subject: Re: Upgrading to CMDB 2.0 ** Dear John, I guess you remember all those extensions for Telecom and J2EE in CMDB 1.1 is now not available with CMDB 2.0, however it has been organized in a much robust way. Its built to tie with the OOTB ITSM 7 application involving Product Categorization and Location information with the base class (BMC_BaseElement). I guess BMC does say that CMDB 2.0 has a backward compatibility with ITSM 6.0, however you would have to analyze the amount of effort it would take to customize an application like CMDB with an additional cost of maintaining the existing relationships with ITSM 6.0 Hope this helps Regards, Roney Samuel Varghese On 5/24/07, Rick Cook [EMAIL PROTECTED] wrote: ** It's not that it isn't compatible per se, it's just that you probably don't want to go to the work it would take to map ITSM 6 to CMDB 2.x, especially since you would be on the bleeding edge the whole time. It would be far worse going the other way, BTW. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** Hmm. That's what I was afraid of, although we were assured that 2.0 was compatible with HD 6... Thanks for the info, it gives me some leverage to use with management. John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 24, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement, as you could map them the other way, but it would be a quite large and complex task, because the 2.x CDM is about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x. Remedy promised a white paper describing the mappings - about 6 months ago - but I haven't seen it yet, and I really don't expect to. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading to CMDB 2.0
We've let our reps know what we're trying to do, and they'll be working with us as planning moves forward. Haven't tried the support site yet, but I'll get there... Thanks, John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar Sent: Friday, May 25, 2007 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** You should probably contact your Sales Representative or BMC Support to find out if there is any further information regarding this. Cheers, -- Shyam - Original Message From: Roney Samuel Varghese [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, May 24, 2007 10:50:07 PM Subject: Re: Upgrading to CMDB 2.0 ** Dear John, I guess you remember all those extensions for Telecom and J2EE in CMDB 1.1 is now not available with CMDB 2.0, however it has been organized in a much robust way. Its built to tie with the OOTB ITSM 7 application involving Product Categorization and Location information with the base class (BMC_BaseElement). I guess BMC does say that CMDB 2.0 has a backward compatibility with ITSM 6.0, however you would have to analyze the amount of effort it would take to customize an application like CMDB with an additional cost of maintaining the existing relationships with ITSM 6.0 Hope this helps Regards, Roney Samuel Varghese On 5/24/07, Rick Cook [EMAIL PROTECTED] wrote: ** It's not that it isn't compatible per se, it's just that you probably don't want to go to the work it would take to map ITSM 6 to CMDB 2.x, especially since you would be on the bleeding edge the whole time. It would be far worse going the other way, BTW. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** Hmm. That's what I was afraid of, although we were assured that 2.0 was compatible with HD 6... Thanks for the info, it gives me some leverage to use with management. John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 24, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement, as you could map them the other way, but it would be a quite large and complex task, because the 2.x CDM is about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x. Remedy promised a white paper describing the mappings - about 6 months ago - but I haven't seen it yet, and I really don't expect to. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL
Re: Upgrading to CMDB 2.0
Hi All, We are working on creating an utility (engineering focused whitepaper and some Def files) to allow customers who have invested in ITSM 6.0 to leverage new enhancements in BMC Atrium CMDB 2.0.01 without having to migrate to ITSM 7 right away. This will allow a phased approach to eventual ITSM 7 rollout. This will also give customers an opportunity to use the latest versions of BMC Solutions such as Configuration Management and Configuration Discovery, which support integration with BMC Atrium CMDB 2.x. As you could see from emails earlier in this thread, a restricted release of this is already available. We expect GA of this in next few weeks. Meanwhile, please work with your sales/support contacts to get more information. Thanks Anand Ahire, Product Manager, BMC Software, From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Friday, May 25, 2007 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 We've let our reps know what we're trying to do, and they'll be working with us as planning moves forward. Haven't tried the support site yet, but I'll get there... Thanks, John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar Sent: Friday, May 25, 2007 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** You should probably contact your Sales Representative or BMC Support to find out if there is any further information regarding this. Cheers, -- Shyam - Original Message From: Roney Samuel Varghese [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, May 24, 2007 10:50:07 PM Subject: Re: Upgrading to CMDB 2.0 ** Dear John, I guess you remember all those extensions for Telecom and J2EE in CMDB 1.1 is now not available with CMDB 2.0, however it has been organized in a much robust way. Its built to tie with the OOTB ITSM 7 application involving Product Categorization and Location information with the base class (BMC_BaseElement). I guess BMC does say that CMDB 2.0 has a backward compatibility with ITSM 6.0, however you would have to analyze the amount of effort it would take to customize an application like CMDB with an additional cost of maintaining the existing relationships with ITSM 6.0 Hope this helps Regards, Roney Samuel Varghese On 5/24/07, Rick Cook [EMAIL PROTECTED] wrote: ** It's not that it isn't compatible per se, it's just that you probably don't want to go to the work it would take to map ITSM 6 to CMDB 2.x, especially since you would be on the bleeding edge the whole time. It would be far worse going the other way, BTW. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** Hmm. That's what I was afraid of, although we were assured that 2.0 was compatible with HD 6... Thanks for the info, it gives me some leverage to use with management. John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 24, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement, as you could map them the other way, but it would be a quite large and complex task, because the 2.x CDM is about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x. Remedy promised a white paper describing the mappings - about 6 months ago - but I haven't seen it yet, and I really don't expect to. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go
Re: Upgrading to CMDB 2.0
As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement, as you could map them the other way, but it would be a quite large and complex task, because the 2.x CDM is about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x. Remedy promised a white paper describing the mappings - about 6 months ago - but I haven't seen it yet, and I really don't expect to. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Upgrading to CMDB 2.0
Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading to CMDB 2.0
It's not that it isn't compatible per se, it's just that you probably don't want to go to the work it would take to map ITSM 6 to CMDB 2.x, especially since you would be on the bleeding edge the whole time. It would be far worse going the other way, BTW. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** Hmm. That's what I was afraid of, although we were assured that 2.0 was compatible with HD 6... Thanks for the info, it gives me some leverage to use with management. John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 24, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement, as you could map them the other way, but it would be a quite large and complex task, because the 2.x CDM is about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x. Remedy promised a white paper describing the mappings - about 6 months ago - but I haven't seen it yet, and I really don't expect to. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading to CMDB 2.0
Hmm. That's what I was afraid of, although we were assured that 2.0 was compatible with HD 6... Thanks for the info, it gives me some leverage to use with management. John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 24, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement, as you could map them the other way, but it would be a quite large and complex task, because the 2.x CDM is about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x. Remedy promised a white paper describing the mappings - about 6 months ago - but I haven't seen it yet, and I really don't expect to. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading to CMDB 2.0
Dear John, I guess you remember all those extensions for Telecom and J2EE in CMDB 1.1is now not available with CMDB 2.0, however it has been organized in a much robust way. Its built to tie with the OOTB ITSM 7 application involving Product Categorization and Location information with the base class (BMC_BaseElement). I guess BMC does say that CMDB 2.0 has a backward compatibility with ITSM 6.0, however you would have to analyze the amount of effort it would take to customize an application like CMDB with an additional cost of maintaining the existing relationships with ITSM 6.0 Hope this helps Regards, Roney Samuel Varghese On 5/24/07, Rick Cook [EMAIL PROTECTED] wrote: ** It's not that it isn't compatible per se, it's just that you probably don't want to go to the work it would take to map ITSM 6 to CMDB 2.x, especially since you would be on the bleeding edge the whole time. It would be far worse going the other way, BTW. *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Hanson *Sent:* Thursday, May 24, 2007 4:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading to CMDB 2.0 ** Hmm. That's what I was afraid of, although we were assured that 2.0was compatible with HD 6... Thanks for the info, it gives me some leverage to use with management. John -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, May 24, 2007 3:54 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading to CMDB 2.0 ** As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement, as you could map them the other way, but it would be a quite large and complex task, because the 2.xCDM is about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x . Remedy promised a white paper describing the mappings - about 6 months ago - but I haven't seen it yet, and I really don't expect to. *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Hanson *Sent:* Thursday, May 24, 2007 3:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, *John Hanson* ***Remedy Administrator/Developer The Standard*** 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Feedback: BMC Atrium CMDB 2.0: Implementation Best Practices
I would appreciate some feedback from those of you who have recently attended BMC Atrium CMDB 2.0: Implementation Best Practices Was the class worth it ? Does it teach enough to configure CMDB 2.0 and to use EIE to get data from other sources. Is it more than a high-level overview of the CMDB ? Please contact me offline (off-list). Rgds, Christian H. Rom Schlumberger - Service Desk Engineering ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Feedback: BMC Atrium CMDB 2.0: Implementation Best Practices
Christian, I just recently took this class, too, and while I think you would have enough to implement CMDB, they were admittedly light on the EIE/discovery stuff. They did cover the topic (most of a day, I think), but admitted that there were far too many details to cover that facet of the topic completely in that class. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Christian Rom Sent: Tuesday, April 10, 2007 10:52 AM To: arslist@ARSLIST.ORG Subject: Feedback: BMC Atrium CMDB 2.0: Implementation Best Practices ** I would appreciate some feedback from those of you who have recently attended BMC Atrium CMDB 2.0: Implementation Best Practices Was the class worth it ? Does it teach enough to configure CMDB 2.0 and to use EIE to get data from other sources. Is it more than a high-level overview of the CMDB ? Please contact me offline (off-list). Rgds, Christian H. Rom Schlumberger - Service Desk Engineering __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
Thanks will look for it.. Thanks to all those who replied to this thread.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 11:48:16 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** There is a .pdf with the entire CMDB 2.0 data model on it on the Support site. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 11:41 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** I certainly can understand those concerns.. I guess if we ever are to venture into this territory, I'll have to make damn sure I have DB backups at every possible change on the application that might impact the applications definitions or its meta data.. From what I've been told, messing with the meta data with the CMDB application is not reccommended at all, but that doesn't really mean it can't be done - I'm pretty sure there are ways out there but they may be long and time consuming.. That brings me to asking - Is there a whitepaper on CMDB's architecture and its meta data? Or am I on my own to uncover it? - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 10:54:56 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** For the brave and/or foolish, anything is possible. :) Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Rick, Thanks for your response.. Good to know it is possible :-) Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 7:48:40 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to ITSM 6. The white paper, if it ever comes out, will tell you how to map that, but without it, you're on your own. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:40 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe Food fight? Enjoy some healthy debate in the Yahoo! Answers Food Drink QA. http://answers.yahoo.com/dir/?link=listsid=396545367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
Joe, I am also eagerly awaiting the white paper that will support running ITSM 6.x on CMDB 2.x. However, I have heard that there are concerns about the complexity from a support perspective and BMC is re-evaluating this compatibility. Furthermore the upgrade path from such a configuration to ITSM 7.x or higher. I would not hold my breath for the white paper Cheers, -- Shyam - Original Message - From: Joe DeSouza [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 4:40 PM Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe Expecting? Get great news right away with email Auto-Check. Try the Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
I think you're probably right, Shyam. It probably wouldn't be delayed this long unless there were some strategic concerns at play. For my $0.02, there are customers who have no intention of upgrading ITSM beyond v6 for the time being, understand that there is no easy upgrade path, and yet they would like the much improved CMDB CDM and enhanced functionality it offers for as long as they are on ITSM 6. If support is such a major concern (and I am not at all saying it shouldn't be), then perhaps the white paper needs to include caveats that Support on this is limited to.. Then let the customers decide if they have the bandwidth and expertise available to fly pretty much solo on it, or wait until they want to upgrade ITSM. Of course, experienced customers know that the first time or two through a new process like this, they're pretty much finding the bugs that QA did not anyway, and helping support to know how to navigate the minefields, so maybe they should release this in a limited fashion to a couple of high-profile companies that are willing to trade the extra work in return for getting this done early. Of course, by the time that process is finished, it may be a completely moot point anyway, as ITSM 6 will be rolling toward the end of the supported products line. Rick On 3/21/07, Shyam Attavar [EMAIL PROTECTED] wrote: Joe, I am also eagerly awaiting the white paper that will support running ITSM 6.x on CMDB 2.x. However, I have heard that there are concerns about the complexity from a support perspective and BMC is re-evaluating this compatibility. Furthermore the upgrade path from such a configuration to ITSM 7.x or higher. I would not hold my breath for the white paper Cheers, -- Shyam - Original Message - From: Joe DeSouza [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 4:40 PM Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
I would not hold my breath for the white paper It's not just a white paper to make BMC applications compatible with CMDB 2.0x. It will also require the applications to be patched. While I'm not involved in that area of development, the latest I've heard is that it's still scheduled and has not been cancelled. My guess would be that something official would be announced in late April or early May. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, March 21, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** I think you're probably right, Shyam. It probably wouldn't be delayed this long unless there were some strategic concerns at play. For my $0.02, there are customers who have no intention of upgrading ITSM beyond v6 for the time being, understand that there is no easy upgrade path, and yet they would like the much improved CMDB CDM and enhanced functionality it offers for as long as they are on ITSM 6. If support is such a major concern (and I am not at all saying it shouldn't be), then perhaps the white paper needs to include caveats that Support on this is limited to.. Then let the customers decide if they have the bandwidth and expertise available to fly pretty much solo on it, or wait until they want to upgrade ITSM. Of course, experienced customers know that the first time or two through a new process like this, they're pretty much finding the bugs that QA did not anyway, and helping support to know how to navigate the minefields, so maybe they should release this in a limited fashion to a couple of high-profile companies that are willing to trade the extra work in return for getting this done early. Of course, by the time that process is finished, it may be a completely moot point anyway, as ITSM 6 will be rolling toward the end of the supported products line. Rick On 3/21/07, Shyam Attavar [EMAIL PROTECTED] wrote: Joe, I am also eagerly awaiting the white paper that will support running ITSM 6.x on CMDB 2.x. However, I have heard that there are concerns about the complexity from a support perspective and BMC is re-evaluating this compatibility. Furthermore the upgrade path from such a configuration to ITSM 7.x or higher. I would not hold my breath for the white paper Cheers, -- Shyam - Original Message - From: Joe DeSouza [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 4:40 PM Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x...
Joe, Even ITSM 6 (and cmdb 1.0) will not run on ARS 6.0, you will need at least version 3. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/21/07, Rick Cook [EMAIL PROTECTED] wrote: ** BMC is supposed to be providing a loong-promised white paper telling how to map those two, but I don't think it's available yet. Until then, you can still do it, but you're on your own to do the mapping of the ITSM 6 forms to the CMDB 2.0 CDM, which is different than the 1.xCDM that it is currently mapped to. *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Joe DeSouza *Sent:* Tuesday, March 20, 2007 7:29 PM *To:* arslist@ARSLIST.ORG *Subject:* CMDB 2.0 compatibility with ARS 6.x... ** Is anyone out there running CMDB 2.0 on ARS 6.0? I know this might not be supported if you go strictly according to the compatibility matrix but was wondering if this combination was workable.. If not anyone knows the reasons why? Joe -- Finding fabulous fares is fun. Let Yahoo! FareChase search your favorite travel siteshttp://farechase.yahoo.com/promo-generic-14795097;_ylc=X3oDMTFtNW45amVpBF9TAzk3NDA3NTg5BF9zAzI3MTk0ODEEcG9zAzEEc2VjA21haWx0YWdsaW5lBHNsawNxMS0wNw--to find flight and hotel bargains. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
David, You probably have better insight in this area and hence accurate information. Anyhow, all that I have heard/read over the last few months since BMCUW w.r.t. CMDB 2.x and ITSM 6.x being supported have been indicative of the ITSM 6.x patch being most likely a white paper (including some definition files) - hence my point of reference. Cheers, -- Shyam - Original Message - From: Easter, David Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, March 21, 2007 10:58 AM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** I would not hold my breath for the white paper It's not just a white paper to make BMC applications compatible with CMDB 2.0x. It will also require the applications to be patched. While I'm not involved in that area of development, the latest I've heard is that it's still scheduled and has not been cancelled. My guess would be that something official would be announced in late April or early May. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, March 21, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** I think you're probably right, Shyam. It probably wouldn't be delayed this long unless there were some strategic concerns at play. For my $0.02, there are customers who have no intention of upgrading ITSM beyond v6 for the time being, understand that there is no easy upgrade path, and yet they would like the much improved CMDB CDM and enhanced functionality it offers for as long as they are on ITSM 6. If support is such a major concern (and I am not at all saying it shouldn't be), then perhaps the white paper needs to include caveats that Support on this is limited to.. Then let the customers decide if they have the bandwidth and expertise available to fly pretty much solo on it, or wait until they want to upgrade ITSM. Of course, experienced customers know that the first time or two through a new process like this, they're pretty much finding the bugs that QA did not anyway, and helping support to know how to navigate the minefields, so maybe they should release this in a limited fashion to a couple of high-profile companies that are willing to trade the extra work in return for getting this done early. Of course, by the time that process is finished, it may be a completely moot point anyway, as ITSM 6 will be rolling toward the end of the supported products line. Rick On 3/21/07, Shyam Attavar [EMAIL PROTECTED] wrote: Joe, I am also eagerly awaiting the white paper that will support running ITSM 6.x on CMDB 2.x. However, I have heard that there are concerns about the complexity from a support perspective and BMC is re-evaluating this compatibility. Furthermore the upgrade path from such a configuration to ITSM 7.x or higher. I would not hold my breath for the white paper Cheers, -- Shyam - Original Message - From: Joe DeSouza [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 4:40 PM Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CMDB 2.0 compatibility with ARS 6.x...
Is anyone out there running CMDB 2.0 on ARS 6.0? I know this might not be supported if you go strictly according to the compatibility matrix but was wondering if this combination was workable.. If not anyone knows the reasons why? Joe We won't tell. Get more on shows you hate to love (and love to hate): Yahoo! TV's Guilty Pleasures list. http://tv.yahoo.com/collections/265 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe Expecting? Get great news right away with email Auto-Check. Try the Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x...
BMC is supposed to be providing a loong-promised white paper telling how to map those two, but I don't think it's available yet. Until then, you can still do it, but you're on your own to do the mapping of the ITSM 6 forms to the CMDB 2.0 CDM, which is different than the 1.x CDM that it is currently mapped to. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:29 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... ** Is anyone out there running CMDB 2.0 on ARS 6.0? I know this might not be supported if you go strictly according to the compatibility matrix but was wondering if this combination was workable.. If not anyone knows the reasons why? Joe _ Finding fabulous fares is fun. Let http://farechase.yahoo.com/promo-generic-14795097;_ylc=X3oDMTFtNW45amVpBF9T Azk3NDA3NTg5BF9zAzI3MTk0ODEEcG9zAzEEc2VjA21haWx0YWdsaW5lBHNsawNxMS0wNw-- Yahoo! FareChase search your favorite travel sites to find flight and hotel bargains. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to ITSM 6. The white paper, if it ever comes out, will tell you how to map that, but without it, you're on your own. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:40 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe _ Get http://us.rd.yahoo.com/evt=49678/*http://smallbusiness.yahoo.com/domains/?p =BESTDEAL your own web address. Have a HUGE year through Yahoo! http://us.rd.yahoo.com/evt=49678/*http://smallbusiness.yahoo.com/domains/?p =BESTDEAL Small Business. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
Rick, Thanks for your response.. Good to know it is possible :-) Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 7:48:40 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to ITSM 6. The white paper, if it ever comes out, will tell you how to map that, but without it, you're on your own. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:40 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe 8:00? 8:25? 8:40? Find a flick in no time with the Yahoo! Search movie showtime shortcut. http://tools.search.yahoo.com/shortcuts/#news ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
For the brave and/or foolish, anything is possible. :) Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Rick, Thanks for your response.. Good to know it is possible :-) Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 7:48:40 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to ITSM 6. The white paper, if it ever comes out, will tell you how to map that, but without it, you're on your own. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:40 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe _ Sucker-punch http://us.rd.yahoo.com/evt=49981/*http://advision.webevents.yahoo.com/mailb eta/features_spam.html spam with award-winning protection. Try the free http://us.rd.yahoo.com/evt=49981/*http://advision.webevents.yahoo.com/mailb eta/features_spam.html Yahoo! Mail Beta. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
I certainly can understand those concerns.. I guess if we ever are to venture into this territory, I'll have to make damn sure I have DB backups at every possible change on the application that might impact the applications definitions or its meta data.. From what I've been told, messing with the meta data with the CMDB application is not reccommended at all, but that doesn't really mean it can't be done - I'm pretty sure there are ways out there but they may be long and time consuming.. That brings me to asking - Is there a whitepaper on CMDB's architecture and its meta data? Or am I on my own to uncover it? - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 10:54:56 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** For the brave and/or foolish, anything is possible. :) Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Rick, Thanks for your response.. Good to know it is possible :-) Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 7:48:40 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to ITSM 6. The white paper, if it ever comes out, will tell you how to map that, but without it, you're on your own. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:40 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe No need to miss a message. Get email on-the-go with Yahoo! Mail for Mobile. Get started. http://mobile.yahoo.com/mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
There is a .pdf with the entire CMDB 2.0 data model on it on the Support site. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 11:41 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** I certainly can understand those concerns.. I guess if we ever are to venture into this territory, I'll have to make damn sure I have DB backups at every possible change on the application that might impact the applications definitions or its meta data.. From what I've been told, messing with the meta data with the CMDB application is not reccommended at all, but that doesn't really mean it can't be done - I'm pretty sure there are ways out there but they may be long and time consuming.. That brings me to asking - Is there a whitepaper on CMDB's architecture and its meta data? Or am I on my own to uncover it? - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 10:54:56 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** For the brave and/or foolish, anything is possible. :) Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Rick, Thanks for your response.. Good to know it is possible :-) Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 7:48:40 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to ITSM 6. The white paper, if it ever comes out, will tell you how to map that, but without it, you're on your own. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:40 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe _ It's here! Your new message! Get new http://us.rd.yahoo.com/evt=49938/*http://tools.search.yahoo.com/toolbar/fea tures/mail/ email alerts with the free Yahoo! http://us.rd.yahoo.com/evt=49938/*http://tools.search.yahoo.com/toolbar/fea tures/mail/ Toolbar. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CMDB 2.0 Presentations (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Hello all, Does anyone have a Powerpoint presentation of CMDB 2.0, which has been utilized with non-technical Remedy users? Most of the BMC presentations, I have seen, tend to be too technical and non-technical users stop listening on page 2. I have tried to put something together where I equate classes with spokes in a wheel. I'm looking for basic presentations only. Something an end-user could learn from and realize the power of a well-built CMDB 2.0 system. Thanks up front, Gordon M. Frank Lockheed Martin Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Training - CMDB 2.0 Implementation and Best Practices - Denver -CO
I'm planning on attending the BMC Atrium CMDB 2.0 Implementation and Best Practices course. I'm considering taking it at the Rapid Technologies Training center in Denver, CO at the end of this month. All my previous training has been directly with Remedy/BMC, so my question is, has anyone used this training facility and if so, how does it compare with training from BMC. Also, there is a hotel within walking distance, 'Hotel Denver Tech Center'. Any feedback on this hotel would be appreciated. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 and Incident Management
Morning Terry,, I actually dreamt about CMDB all night,, :( Anyway, if I do a federated link to the CTM:People form to get the people info into the CMDB, then as long as they have a common link I'll be able to create that relationship right? Thanks! Mary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Wednesday, January 24, 2007 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 and Incident Management Hi Mary: I see what you are getting at. If you have built the relationships in the CMDB correctly, when you go and fill in the Incident Customer information (on the Customer Tab of the Incident and press CR), the list of related configuration items should automatically appear in the table field called Customer's CIs. You can then relate this incident to this CI by clicking the row in the table field and then the RELATE button. It then puts this CI in the table under the Relationship Tab. This is in the Incident Management Users guide, whenever you get to that document. Terry On Wed, 24 Jan 2007 14:15:18 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Hi Terry, Thanks for answering,,, Yep I have been reading and reading and reading as well. Even through all the reading tho, I can't find where it fits into the Incident Management form and how to relate the CI's except for one at a time thru the Relationship tab Back to reading again tonight,,,:) Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Wednesday, January 24, 2007 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 and Incident Management Aha... So you have determined this as well? Well, the only way that I have determined how to do this is via reading all (and I mean ALL) documentation on Service desk and CMDB (many PDF manuals) and through filter/active link logs. The Incident management portion of Service Desk uses a subset of classes (AST:blah blah) that are stored in the CMDB. These forms can be found via your Admin tool. Relationships between people (CTM:People) and Assets (AST:blah blah) are created through the form AST:AssetPeople (the Person Role attribute needs to be set to Used By). You submit an entry into this form that relates the Asset to the Person, including attributes such as AssetInstanceId in the CMDB.I've been able to get assets to import into the CMDB classes (some sub-classed as well) using the import tool via CSV files along with some custom code to build the relationships between assets and people. Along with this, I build product catalog entries (and Model Versions) on the fly through workflow vs. having to manually create them via the Product Catalog setup screen, which can be time consuming depending upon the number of assets and their types that you are importing). B.T.W, I'm on Service Desk 7.0.2 patch 003 and CMDB 2.0.1 Patch 002. Terry On Wed, 24 Jan 2007 11:25:58 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Morning all, I took the CMDB 2.0 Best Practices class; however I am still confused as to how it all works in relationship to Incident Management application? Is there any documentation that shows/tells/explains all this? The class did not go into any of this detail. Like how to relate a person in CTM:People with the CI's from CMDB... etc. :) Something that shows how it all comes together in the Remedy applications? The current project I'm on does not use Asset Management; only Incident Management (initially) and will be bringing Problem and Change into it in the next phase. Any direction that helps lead to further understanding of the CMDB would be great!!! :) Any info at all is awesome :D Thanks in advance (a ton!), Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 and Incident Management
It is simpler than that if you want to do automated relationships. If you have the user login for each asset you can create the workflow needed to populate the AST:AssetPeople with the data needed to create a new related user. Please review the data held on the AST:AssetPeople form and I think you will better understand how the relationships are held. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 25 Jan 2007 8:39 AM Subject: Re: CMDB 2.0 and Incident Management Morning Terry,, I actually dreamt about CMDB all night,, :( Anyway, if I do a federated link to the CTM:People form to get the people info into the CMDB, then as long as they have a common link I'll be able to create that relationship right? Thanks! Mary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Wednesday, January 24, 2007 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 and Incident Management Hi Mary: I see what you are getting at. If you have built the relationships in the CMDB correctly, when you go and fill in the Incident Customer information (on the Customer Tab of the Incident and press CR), the list of related configuration items should automatically appear in the table field called Customer's CIs. You can then relate this incident to this CI by clicking the row in the table field and then the RELATE button. It then puts this CI in the table under the Relationship Tab. This is in the Incident Management Users guide, whenever you get to that document. Terry On Wed, 24 Jan 2007 14:15:18 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Hi Terry, Thanks for answering,,, Yep I have been reading and reading and reading as well. Even through all the reading tho, I can't find where it fits into the Incident Management form and how to relate the CI's except for one at a time thru the Relationship tab Back to reading again tonight,,,:) Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Wednesday, January 24, 2007 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 and Incident Management Aha... So you have determined this as well? Well, the only way that I have determined how to do this is via reading all (and I mean ALL) documentation on Service desk and CMDB (many PDF manuals) and through filter/active link logs. The Incident management portion of Service Desk uses a subset of classes (AST:blah blah) that are stored in the CMDB. These forms can be found via your Admin tool. Relationships between people (CTM:People) and Assets (AST:blah blah) are created through the form AST:AssetPeople (the Person Role attribute needs to be set to Used By). You submit an entry into this form that relates the Asset to the Person, including attributes such as AssetInstanceId in the CMDB.I've been able to get assets to import into the CMDB classes (some sub-classed as well) using the import tool via CSV files along with some custom code to build the relationships between assets and people. Along with this, I build product catalog entries (and Model Versions) on the fly through workflow vs. having to manually create them via the Product Catalog setup screen, which can be time consuming depending upon the number of assets and their types that you are importing). B.T.W, I'm on Service Desk 7.0.2 patch 003 and CMDB 2.0.1 Patch 002. Terry On Wed, 24 Jan 2007 11:25:58 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Morning all, I took the CMDB 2.0 Best Practices class; however I am still confused as to how it all works in relationship to Incident Management application? Is there any documentation that shows/tells/explains all this? The class did not go into any of this detail. Like how to relate a person in CTM:People with the CI's from CMDB... etc. :) Something that shows how it all comes together in the Remedy applications? The current project I'm on does not use Asset Management; only Incident Management (initially) and will be bringing Problem and Change into it in the next phase. Any direction that helps lead to further understanding of the CMDB would be great!!! :) Any info at all is awesome :D Thanks in advance (a ton!), Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers
Re: CMDB 2.0 and Incident Management
Mary: I did something a lot easier. I just created the relationship in AST:AssetPeople (by submitting an entry into this form) and this worked just fine. In order to create the relationship, you will need to get some key information from your asset form (AssetInstanceId) and your people form (PeopleGroupInstanceId). This is the information that the Incident Management application is looking for. There is no need to have CTM:People in your CMDB (even a federated link) to provide this capability. The table on the incident management form that displays the customers CIs looks at a join table (AST:AssetPeople_AssetBase) which is a join between AST:AssetPeople and BMC.CORE:BMC_BaseElement. See the email text below (original email) to see how to create entries in AST:AssetPeople. To fully understand how all this works, go to the Incident Management Console, create a CI (with appropriate user priviledges of course), and then relate it to a user. While doing this, turn on your filter logs and watch the various forms that it queries/submits. HTH Terry Terry On Thu, 25 Jan 2007 07:39:08 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Morning Terry,, I actually dreamt about CMDB all night,, :( Anyway, if I do a federated link to the CTM:People form to get the people info into the CMDB, then as long as they have a common link I'll be able to create that relationship right? Thanks! Mary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Wednesday, January 24, 2007 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 and Incident Management Hi Mary: I see what you are getting at. If you have built the relationships in the CMDB correctly, when you go and fill in the Incident Customer information (on the Customer Tab of the Incident and press CR), the list of related configuration items should automatically appear in the table field called Customer's CIs. You can then relate this incident to this CI by clicking the row in the table field and then the RELATE button. It then puts this CI in the table under the Relationship Tab. This is in the Incident Management Users guide, whenever you get to that document. Terry On Wed, 24 Jan 2007 14:15:18 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Hi Terry, Thanks for answering,,, Yep I have been reading and reading and reading as well. Even through all the reading tho, I can't find where it fits into the Incident Management form and how to relate the CI's except for one at a time thru the Relationship tab Back to reading again tonight,,,:) Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Wednesday, January 24, 2007 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 and Incident Management Aha... So you have determined this as well? Well, the only way that I have determined how to do this is via reading all (and I mean ALL) documentation on Service desk and CMDB (many PDF manuals) and through filter/active link logs. The Incident management portion of Service Desk uses a subset of classes (AST:blah blah) that are stored in the CMDB. These forms can be found via your Admin tool. Relationships between people (CTM:People) and Assets (AST:blah blah) are created through the form AST:AssetPeople (the Person Role attribute needs to be set to Used By). You submit an entry into this form that relates the Asset to the Person, including attributes such as AssetInstanceId in the CMDB.I've been able to get assets to import into the CMDB classes (some sub-classed as well) using the import tool via CSV files along with some custom code to build the relationships between assets and people. Along with this, I build product catalog entries (and Model Versions) on the fly through workflow vs. having to manually create them via the Product Catalog setup screen, which can be time consuming depending upon the number of assets and their types that you are importing). B.T.W, I'm on Service Desk 7.0.2 patch 003 and CMDB 2.0.1 Patch 002. Terry On Wed, 24 Jan 2007 11:25:58 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Morning all, I took the CMDB 2.0 Best Practices class; however I am still confused as to how it all works in relationship to Incident Management application? Is there any documentation that shows/tells/explains all this? The class did not go into any of this detail. Like how to relate a person in CTM:People with the CI's from CMDB... etc. :) Something that shows how it all comes together in the Remedy applications? The current project I'm on does not use Asset Management; only Incident Management (initially) and will be bringing Problem and Change into it in the next phase. Any direction that helps lead to further understanding of the CMDB would be great!!! :) Any info
Re: CMDB 2.0 and Incident Management
Roger: You are correct that the CMDB, by itself, does not install AST: forms. However, Service Desk 7.0 (Incident and Problem) installs the AST forms as part of it's install. Asset management includes a whole bunch of other functionality related to assets (lifecycle management, etc.), however, like previous versions of Helpdesk, the Service Desk install DOES install asset forms. Terry On Wed, 24 Jan 2007 13:25:22 -0500 Roger Justice [EMAIL PROTECTED] wrote: It appears that you have Asset Management since CMDB stand alone does not inclued the AST: forms. If the system does not have the AST: forms the out of the box workflow is not included. The workflow could be re-created with CMDB forms however a table field to view the relationship is not available to be added. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 24 Jan 2007 12:40 PM Subject: Re: CMDB 2.0 and Incident Management Aha... So you have determined this as well? Well, the only way that I have determined how to do this is via reading all (and I mean ALL) documentation on Service desk and CMDB (many PDF manuals) and through filter/active link logs. The Incident management portion of Service Desk uses a subset of classes (AST:blah blah) that are stored in the CMDB. These forms can be found via your Admin tool. Relationships between people (CTM:People) and Assets (AST:blah blah) are created through the form AST:AssetPeople (the Person Role attribute needs to be set to Used By). You submit an entry into this form that relates the Asset to the Person, including attributes such as AssetInstanceId in the CMDB. I've been able to get assets to import into the CMDB classes (some sub-classed as well) using the import tool via CSV files along with some custom code to build the relationships between assets and people. Along with this, I build product catalog entries (and Model Versions) on the fly through workflow vs. having to manually create them via the Product Catalog setup screen, which can be time consuming depending upon the number of assets and their types that you are importing). B.T.W, I'm on Service Desk 7.0.2 patch 003 and CMDB 2.0.1 Patch 002. Terry On Wed, 24 Jan 2007 11:25:58 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Morning all, I took the CMDB 2.0 Best Practices class; however I am still confused as to how it all works in relationship to Incident Management application? Is there any documentation that shows/tells/explains all this? The class did not go into any of this detail. Like how to relate a person in CTM:People with the CI's from CMDB... etc. :) Something that shows how it all comes together in the Remedy applications? The current project I'm on does not use Asset Management; only Incident Management (initially) and will be bringing Problem and Change into it in the next phase. Any direction that helps lead to further understanding of the CMDB would be great!!! :) Any info at all is awesome :D Thanks in advance (a ton!), Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 and Incident Management
Hi Mary: I see what you are getting at. If you have built the relationships in the CMDB correctly, when you go and fill in the Incident Customer information (on the Customer Tab of the Incident and press CR), the list of related configuration items should automatically appear in the table field called Customer's CIs. You can then relate this incident to this CI by clicking the row in the table field and then the RELATE button. It then puts this CI in the table under the Relationship Tab. This is in the Incident Management Users guide, whenever you get to that document. Terry On Wed, 24 Jan 2007 14:15:18 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Hi Terry, Thanks for answering,,, Yep I have been reading and reading and reading as well. Even through all the reading tho, I can't find where it fits into the Incident Management form and how to relate the CI's except for one at a time thru the Relationship tab Back to reading again tonight,,,:) Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Wednesday, January 24, 2007 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 and Incident Management Aha... So you have determined this as well? Well, the only way that I have determined how to do this is via reading all (and I mean ALL) documentation on Service desk and CMDB (many PDF manuals) and through filter/active link logs. The Incident management portion of Service Desk uses a subset of classes (AST:blah blah) that are stored in the CMDB. These forms can be found via your Admin tool. Relationships between people (CTM:People) and Assets (AST:blah blah) are created through the form AST:AssetPeople (the Person Role attribute needs to be set to Used By). You submit an entry into this form that relates the Asset to the Person, including attributes such as AssetInstanceId in the CMDB.I've been able to get assets to import into the CMDB classes (some sub-classed as well) using the import tool via CSV files along with some custom code to build the relationships between assets and people. Along with this, I build product catalog entries (and Model Versions) on the fly through workflow vs. having to manually create them via the Product Catalog setup screen, which can be time consuming depending upon the number of assets and their types that you are importing). B.T.W, I'm on Service Desk 7.0.2 patch 003 and CMDB 2.0.1 Patch 002. Terry On Wed, 24 Jan 2007 11:25:58 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Morning all, I took the CMDB 2.0 Best Practices class; however I am still confused as to how it all works in relationship to Incident Management application? Is there any documentation that shows/tells/explains all this? The class did not go into any of this detail. Like how to relate a person in CTM:People with the CI's from CMDB... etc. :) Something that shows how it all comes together in the Remedy applications? The current project I'm on does not use Asset Management; only Incident Management (initially) and will be bringing Problem and Change into it in the next phase. Any direction that helps lead to further understanding of the CMDB would be great!!! :) Any info at all is awesome :D Thanks in advance (a ton!), Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 and Incident Management
Hi Terry,,, So, if all our relationships are good it will work,,, so like from the movie Field of Dreams,, build it and they will come?? :) Ok,,, that's what we were hoping would happen we just need to figure it all out on the CMDB side, get things related properly and it will magically appear in their related CI's :) very cool :) thanks for your help. I understood the relate part already, it was getting it into that table in the first place, from CMDB. I'll read the Inc Mgmt doc again later. BTW, my bad, I forgot to put that we're on ARS 7.0.1 patch 3 and CMDB 2.0.1. Thanks again!! Take care, Mary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Wednesday, January 24, 2007 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 and Incident Management Hi Mary: I see what you are getting at. If you have built the relationships in the CMDB correctly, when you go and fill in the Incident Customer information (on the Customer Tab of the Incident and press CR), the list of related configuration items should automatically appear in the table field called Customer's CIs. You can then relate this incident to this CI by clicking the row in the table field and then the RELATE button. It then puts this CI in the table under the Relationship Tab. This is in the Incident Management Users guide, whenever you get to that document. Terry On Wed, 24 Jan 2007 14:15:18 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Hi Terry, Thanks for answering,,, Yep I have been reading and reading and reading as well. Even through all the reading tho, I can't find where it fits into the Incident Management form and how to relate the CI's except for one at a time thru the Relationship tab Back to reading again tonight,,,:) Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Wednesday, January 24, 2007 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 and Incident Management Aha... So you have determined this as well? Well, the only way that I have determined how to do this is via reading all (and I mean ALL) documentation on Service desk and CMDB (many PDF manuals) and through filter/active link logs. The Incident management portion of Service Desk uses a subset of classes (AST:blah blah) that are stored in the CMDB. These forms can be found via your Admin tool. Relationships between people (CTM:People) and Assets (AST:blah blah) are created through the form AST:AssetPeople (the Person Role attribute needs to be set to Used By). You submit an entry into this form that relates the Asset to the Person, including attributes such as AssetInstanceId in the CMDB.I've been able to get assets to import into the CMDB classes (some sub-classed as well) using the import tool via CSV files along with some custom code to build the relationships between assets and people. Along with this, I build product catalog entries (and Model Versions) on the fly through workflow vs. having to manually create them via the Product Catalog setup screen, which can be time consuming depending upon the number of assets and their types that you are importing). B.T.W, I'm on Service Desk 7.0.2 patch 003 and CMDB 2.0.1 Patch 002. Terry On Wed, 24 Jan 2007 11:25:58 -0600 Mary Dollus [EMAIL PROTECTED] wrote: Morning all, I took the CMDB 2.0 Best Practices class; however I am still confused as to how it all works in relationship to Incident Management application? Is there any documentation that shows/tells/explains all this? The class did not go into any of this detail. Like how to relate a person in CTM:People with the CI's from CMDB... etc. :) Something that shows how it all comes together in the Remedy applications? The current project I'm on does not use Asset Management; only Incident Management (initially) and will be bringing Problem and Change into it in the next phase. Any direction that helps lead to further understanding of the CMDB would be great!!! :) Any info at all is awesome :D Thanks in advance (a ton!), Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where
Remedy Training in Denver (CMDB 2.0 Implementation // AR 7.X Admin Parts 23)
The following Remedy training classes have been scheduled in Denver (please note the pre-reqs for each course): BMC Atrium CMDB 2.0: Implementation Best Practices (multiple dates) Jan 29, 2007 - Feb 2, 2007 Feb 26, 2007 - Mar 2, 2007 May 14, 2007 - May 18, 2007 BMC Remedy AR System 7.x: Administering - Part 2 Apr 9, 2007 - Apr 13, 2007 BMC Remedy AR System 7.x: Administering - Part 3 Apr 16, 2007 - Apr 20, 2007 If you, or one of your associates, have an interest in attending any of these classes, please reply to this email or register online at: http://liberty.remedy.com/cgi-bin/ListByLoc.cgi?loc=Denver,%20CO. Thanks! Regards, Bill Bill Mell Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CMDB 2.0 on a 7.0 server mapped to 6.0 apps on a 6.3 Server. (y/n)?
Hello List, I have a general question pertaining to the implementation of CMDB. We are currently running AR Server 6.3, with 6.0 Help Desk and Change, as well as a couple of custom-built apps. We want to implement CMDB, but would rather go with the latest and greatest, v2.0. As I understand it, this would require ARS 7.0, but as we are not ready to upgrade our entire system, the thought is to install ARS 7 on a second server with CMDB 2.0 and have it map to our existing 6.3 system and apps.Here is where we are getting mixed feedback. All agree this can be done, however, some say it is not worth the effort as it would require significant mapping between CMDB 2.0 and our 6.0apps. Obviously I am not looking to get a solution on this as there is a lot more to the picture than I've explained here. But any thoughts or experiences regarding this subject would be appreciated. Thanks .ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 on a 7.0 server mapped to 6.0 apps on a 6.3 Server. (y/n)?
Hi Ron, I have some BMC presentations which say that upgrading using ITSM 6.0 and CMDB 2.0 is possible. However, there is nothing mentioned about the mapping. I'd like some information on that too. Regards, emad On 12/18/06, Ron Tavares [EMAIL PROTECTED] wrote: ** Hello List, I have a general question pertaining to the implementation of CMDB. We are currently running AR Server 6.3, with 6.0 Help Desk and Change, as well as a couple of custom-built apps. We want to implement CMDB, but would rather go with the latest and greatest, v2.0. As I understand it, this would require ARS 7.0, but as we are not ready to upgrade our entire system, the thought is to install ARS 7 on a second server with CMDB 2.0and have it map to our existing 6.3 system and apps.Here is where we are getting mixed feedback. All agree this can be done, however, some say it is not worth the effort as it would require significant mapping between CMDB 2.0 and our 6.0 apps. Obviously I am not looking to get a solution on this as there is a lot more to the picture than I've explained here. But any thoughts or experiences regarding this subject would be appreciated. Thanks .ron __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0
There are supposed to be some extension packs from BMC as well as other vendors. Have you checked with BMC ? Some of the come with other applications that integrate with Remedy such a network/server monitoring. Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM 6/CMDB 2.0 integration
** BMC said a month or soagothat they planned to issue a white paper and a def file to make the integration between these two happen in a more planned, supportable,and stable manner than having to figure it out ourselves. The soft due date they gave was late October, which is now. Does anyone have an update on when that will actually be released? -- Rick CookCook Enterprises253-278-4112 __20060125___This posting was submitted with HTML in it___
Re: ITSM 6/CMDB 2.0 integration
Hi Rick: I've heard rumblings that CMDB 2.1 will be released in November sometime. Maybe BMC will roll it up in that release? From: Rick Cook [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: ITSM 6/CMDB 2.0 integration Date: Mon, 30 Oct 2006 08:09:05 -0800 BMC said a month or so ago that they planned to issue a white paper and a def file to make the integration between these two happen in a more planned, supportable, and stable manner than having to figure it out ourselves. The soft due date they gave was late October, which is now. Does anyone have an update on when that will actually be released? -- Rick Cook Cook Enterprises 253-278-4112 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ Stay in touch with old friends and meet new ones with Windows Live Spaces http://clk.atdmt.com/MSN/go/msnnkwsp007001msn/direct/01/?href=http://spaces.live.com/spacesapi.aspx?wx_action=createwx_url=/friends.aspxmkt=en-us ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6/CMDB 2.0 integration
** There are CMDB 2.0.1 documents up on SupportWeb in Documentation(BMC Atrium CMDB 2.0.1 Developer's Reference Guide BMC Atrium CMDB 2.0.1Master Index) dated 2 November... so I would have to guess that it's close. Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Monday, October 30, 2006 10:09 AMTo: arslist@ARSLIST.ORGSubject: ITSM 6/CMDB 2.0 integration ** BMC said a month or soagothat they planned to issue a white paper and a def file to make the integration between these two happen in a more planned, supportable,and stable manner than having to figure it out ourselves. The soft due date they gave was late October, which is now. Does anyone have an update on when that will actually be released? -- Rick CookCook Enterprises253-278-4112 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ITSM 6/CMDB 2.0 integration
** Chris, how/where are you seeing that? I only see 2.0.0 in the Supported Product List. Rick On 10/30/06, strauss [EMAIL PROTECTED] wrote: ** There are CMDB 2.0.1 documents up on SupportWeb in Documentation(BMC Atrium CMDB 2.0.1 Developer's Reference Guide BMC Atrium CMDB 2.0.1Master Index) dated 2 November... so I would have to guess that it's close. Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of North Texas Computing Center http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick CookSent: Monday, October 30, 2006 10:09 AMTo: arslist@ARSLIST.ORG Subject: ITSM 6/CMDB 2.0 integration ** BMC said a month or soagothat they planned to issue a white paper and a def file to make the integration between these two happen in a more planned, supportable,and stable manner than having to figure it out ourselves. The soft due date they gave was late October, which is now. Does anyone have an update on when that will actually be released? __20060125___This posting was submitted with HTML in it___
Re: ITSM 6/CMDB 2.0 integration
I found the release notes there as well... I don't think they were supposed to be there, it was supposed to be another document (some whitepaper, i don't remember) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/30/2006 03:45 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ITSM 6/CMDB 2.0 integration ** Chris, how/where are you seeing that? I only see 2.0.0 in the Supported Product List. Rick On 10/30/06, strauss [EMAIL PROTECTED] wrote: ** There are CMDB 2.0.1 documents up on SupportWeb in Documentation (BMC Atrium CMDB 2.0.1 Developer's Reference Guide BMC Atrium CMDB 2.0.1 Master Index) dated 2 November... so I would have to guess that it's close. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6/CMDB 2.0 integration
** http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_138636_0,00.html Which is under My List of Products, to which I have added Change Mgmt and ServiceDesk - 2.0.1 isn't listed yet in the Atrium section. Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Monday, October 30, 2006 3:46 PMTo: arslist@ARSLIST.ORGSubject: Re: ITSM 6/CMDB 2.0 integration ** Chris, how/where are you seeing that? I only see 2.0.0 in the Supported Product List. Rick On 10/30/06, strauss [EMAIL PROTECTED] wrote: ** There are CMDB 2.0.1 documents up on SupportWeb in Documentation(BMC Atrium CMDB 2.0.1 Developer's Reference Guide BMC Atrium CMDB 2.0.1Master Index) dated 2 November... so I would have to guess that it's close. Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick CookSent: Monday, October 30, 2006 10:09 AMTo: arslist@ARSLIST.ORG Subject: ITSM 6/CMDB 2.0 integration ** BMC said a month or soagothat they planned to issue a white paper and a def file to make the integration between these two happen in a more planned, supportable,and stable manner than having to figure it out ourselves. The soft due date they gave was late October, which is now. Does anyone have an update on when that will actually be released? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: cmdb 2.0 data
Derek, In addition to what Murtuza has said, you'll also need to set up your product catalog with the products set up in the same classes that you are importing into (i.e. BMC_ComputerSystem) before you populate the CMDB. If you don't - you'll get menu pattern matching errors. Good luck! Cindy ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
cmdb 2.0 data
Hi list, We just got our sandbox CMDB 2.0 environment set up and we are experimenting with the application (we did not use CMDB 1.0). We do not have any of the Discovery tools to automatically populate the instances, so is there an easy way to import/populate from an existing source (another Remedy form we were using for Asset tracking)? Are we supposed to use the Remedy Import tool? If every instance is supposed to have a class (ie. BMC_ComputerSystem), do I need to separate all the computer system items and just import those? then do the applications, etc.? Some guidance would be greatly appreciated. Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: cmdb 2.0 data
Hi Derek, If you have CTI on your existing Asset tracking form, you can run an escalation to push all assets with say Cat = Hardware and Type = PC into BMC_ComputerSystem form. Remember you have to set certain extra fields like the class name, dataset id etc. Yes, you have to separate various types of assets into their own classes. You can run one escalation for each based on CTI. Regards, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Derek Fernandes Sent: Thursday, October 19, 2006 1:40 AM To: arslist@ARSLIST.ORG Subject: cmdb 2.0 data Hi list, We just got our sandbox CMDB 2.0 environment set up and we are experimenting with the application (we did not use CMDB 1.0). We do not have any of the Discovery tools to automatically populate the instances, so is there an easy way to import/populate from an existing source (another Remedy form we were using for Asset tracking)? Are we supposed to use the Remedy Import tool? If every instance is supposed to have a class (ie. BMC_ComputerSystem), do I need to separate all the computer system items and just import those? then do the applications, etc.? Some guidance would be greatly appreciated. Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: CMDB 2.0
Currently, we are converting from Asset Center to Remedy. We will be implementing CMDB 2.0 where we track many different types of Circuits (Point to Point, Frame Relay, Sonet etc.). Our initial thoughts are we would be designing a separate class to store circuits. We came to this conclusion for the simple reason we track many different attributes/features on our circuits where nothing really seemed to fit into the current class model. I would be interested to hear how you decided to use the access point class? If you would like to email me directly feel free because I am always looking for contacts from other companies that track circuits and telecom equipment. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
CMDB 2.0
Is anyone using CMDB 2 for Frame Relay circuits? What CIs did you have to add to out of the box? What CIs are you using to show the circuit, PVCs, DSUs, and what ports they connect to on the routers? I'm thinking that we can use the BMC_HostedAccessPoint Relationship to relate a BMC_AccessPoint to a BMC_System to show the circuit, but then how do we show the PVC over this connection. We want to stay close to out of the box and the DMTF CIM (http://www.dmtf.org/standards/cim) as much as possible. Thank you John Monroe State of California Department of Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Getting Ciscoworks data into CMDB 2.0
Jack, Thanks very much, that's a place to start! I appreciate the reply. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Getting Ciscoworks data into CMDB 2.0
** Hi Kevin, We have done several integration using EIE 7 and CMDB 2. The only method that really makes sense is to create a separate dataset (Cisco.Import.Ciscoworks) that you import to. Then reconcile that dataset with the primay data set (BMC.ASSET). There are several reasons for this. 1. If you import directly to BMC.ASSET, you may not know the the source of the data2. Any failed import will leave you with partial data and corrupt BMC.ASSET 3. With reconcile rules you can assure that precedents are handled - Is Ciscoworks always right on every value or are there times when existing data should remain? 4. Matching entries. If you use reconciliation rules, you can match data that was originally entered from other sources through much better query capabilities than directly within EIE. As for extending the data model for a separate dataset. The only reason to extend the data model is if you need extra classes or attributes stored in your CMDB. Otherwise each dataset uses the same classes with just a different value in the DatasetID field. All the forms built on top of the CMDB allow you to filter based on dataset so you only see the data you desire, for example BMC.ASSET in your asset application. There is one slight except to this rule - We suggestadding these attributes to BMC_BaseElement for each dataset you plan to integrate via EIE - ApplicationParentID (example - CiscoParentID, SMSParentID, etc) - to store the consistent ID/key of the computer system as it is stored in the vendor application ApplicationChildID - to store the consistent ID/key of the component/software as it is stored in the vendor application ApplicationReconcile - A field to hold the value EIE uses to determine if an update is needed (from the options tab where it asks you to specify a field) The reason you need these values is so you know the source of the information and can reconcile to it once it has been merged. The reason for a separate set for each integration is because you may have multiple datasets updating a given BMC.ASSET entry, once you have reconciled and merged the data, this acts as breadcrumbs to go back and find it again. Also, if you ever decide to federate to a source and get additional information,this will provide the link to the exact instance in the vendor/3rd party application. -Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED] Original Message Subject: Re: Getting Ciscoworks data into CMDB 2.0From: Kevin Murray [EMAIL PROTECTED]Date: Tue, September 26, 2006 8:06 amTo: arslist@ARSLIST.ORGHi Jack,One further query pertaining to your Ciscowork/CMDB integration...Using EIE, did you populate the Production dataset (classes) directly orwere you ableto populate a staging dataset and run reconciliation between the Ciscodataset and ANO? If you used a stagingdataset,did you have to create custom form(s) or were you able to useexisting CMDB staging forms.Any insight appreciated.I have to do something similar with Ciscoworks over the coming months (amongother non-BMC discovery tools)Thanks in Advance,Kevin-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] Behalf Of Covert, JackSent: 22 September 2006 16:26To: arslist@ARSLIST.ORGSubject: Re: Getting Ciscoworks data into CMDB 2.0Hi Byron. I answered this in my other email but you have to find it.We kept our use of classes fairly basic and for the most part, out ofthe box (minus an attribute here and there). We further classified CI'sby using CTI's, which we populated from information in the tool. So forthe network hardware, I set the Category and Type to static values andthe item to a value I got from Cisco Works (router, hub, etc.).An important note might be that we only did relationships for the firstlevel of the network, once you get beyond that it's a cob-web withrelationships all over the place and it's value is limited. That's whatwe use tools like SMARTS and Cisco Works for.Hope this helps.Jack-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Dawe, ByronSent: Friday, September 22, 2006 6:28 AMTo: arslist@ARSLIST.ORGSubject: Re: Getting Ciscoworks data into CMDB 2.0Thanks Jack ,=20Just one more question, how much information do you pull from Ciscoworksand did that require adding to the existing (out of the box) classes inthe CMDB?In Ciscoworks there is plenty of data, but not alot of this data maps toattributes in each appropriate class in the CMDB, hence it seems torequire additional classes with extra attributes!Or did you just stick with the out of the box classes and just populatewhat you could appropriately??Thanks again,Byron.___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at
Re: Getting Ciscoworks data into CMDB 2.0
Hi Jack, I was wondering if you'd be able to share what classes/etc. you've been populating from Cisco/Smart? We're new to the Remedy platform and are trying to get our brains around the whole class structure. We're currently using CMDB 2.0, and I know some of the classes have changed, but if you could see your way to sharing your current mapping, or any other info, it would sure help us out a lot. Best Regards, Cindy Sapochetti ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Getting Ciscoworks data into CMDB 2.0
Hi Byron. I answered this in my other email but you have to find it. We kept our use of classes fairly basic and for the most part, out of the box (minus an attribute here and there). We further classified CI's by using CTI's, which we populated from information in the tool. So for the network hardware, I set the Category and Type to static values and the item to a value I got from Cisco Works (router, hub, etc.). An important note might be that we only did relationships for the first level of the network, once you get beyond that it's a cob-web with relationships all over the place and it's value is limited. That's what we use tools like SMARTS and Cisco Works for. Hope this helps. Jack -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dawe, Byron Sent: Friday, September 22, 2006 6:28 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Ciscoworks data into CMDB 2.0 Thanks Jack ,=20 Just one more question, how much information do you pull from Ciscoworks and did that require adding to the existing (out of the box) classes in the CMDB? In Ciscoworks there is plenty of data, but not alot of this data maps to attributes in each appropriate class in the CMDB, hence it seems to require additional classes with extra attributes! Or did you just stick with the out of the box classes and just populate what you could appropriately?? Thanks again, Byron. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Getting Ciscoworks data into CMDB 2.0
Hi Listers; Just wondering if anyone out there has been using any means to get network data from Ciscoworks into CMDB 2.0 . I have been using the API's but it has been a difficult process of getting data to FIT into the right place, as well as getting API calls to work properly! The approach I am using is to get as much as possible into the CMDB but maybe this is unnecessary, has anyone delved into this area of networking and CMDB and what info and advise can they offer? Thanks to all, Byron. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Getting Ciscoworks data into CMDB 2.0
We are using data from CiscoWorks to populate the CMDB. We're on 1.0 but that shouldn't affect anything. We take the data and combine it with data from SMARTS and dump it into an Oracle table (external). Then I use EIE to bring it in and relate the network assets by IP Address. Let me know if you need any additional information. Jack -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dawe, Byron Sent: Thursday, September 21, 2006 6:55 AM To: arslist@ARSLIST.ORG Subject: Getting Ciscoworks data into CMDB 2.0 Hi Listers; Just wondering if anyone out there has been using any means to get network data from Ciscoworks into CMDB 2.0 . I have been using the API's but it has been a difficult process of getting data to FIT into the right place, as well as getting API calls to work properly! The approach I am using is to get as much as possible into the CMDB but maybe this is unnecessary, has anyone delved into this area of networking and CMDB and what info and advise can they offer? Thanks to all, Byron.=20 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Zen CMDB 2.0
** Has anyone integrated Zen with CMDB 2.0 yet without EIE? I'm looking at what the best way to approach this. TIA Den __20060125___This posting was submitted with HTML in it___
Re: CMDB 2.0 implentation
** Jarl Did the provide real world examples of classes and CI's? Or is it just depends on your organization? We are just trying to get an idea of some of them right now. Jarl Grøneng [EMAIL PROTECTED] 9/8/2006 12:45 AM I highly recomend attending a traing classI'm on my last day in attending CMDB 2.0: Implementation Best Practices.--JarlOn 9/7/06, Den Fong [EMAIL PROTECTED] wrote: ** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody have any info on the best approach to getting the CMDB functional? Thx Den __20060125___This posting was submitted with HTML in it__UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: CMDB 2.0 implementation
** To see and understand the structure of the out of box classes and relationships, I recommend you download the CDMB 2 data model diagram - http://supportweb.remedy.com/arsys/apps/default/sentinel/arforms/Documents_web.jsp?cacheId=MidTier%20UserSelect BMC Atruim, Version 2 and click search. This is a case where a picture truly is worth a thousand words. I even took it to Kinkos and had them make me the poster on their large scale printer. Yup, I'm a geek :) -Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED] Original Message Subject: Re: CMDB 2.0 implentationFrom: Den Fong [EMAIL PROTECTED]Date: Mon, September 11, 2006 10:22 amTo: arslist@ARSLIST.ORG** Jarl Did the provide real world examples of classes and CI's? Or is it just depends on your organization? We are just trying to get an idea of some of them right now. Jarl Grneng [EMAIL PROTECTED] 9/8/2006 12:45 AM I highly recomend attending a traing classI'm on my last day in attending CMDB 2.0: Implementation Best Practices.--JarlOn 9/7/06, Den Fong [EMAIL PROTECTED] wrote: ** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody have any info on the best approach to getting the CMDB functional? Thx Den __20060125___This posting was submitted with HTML in it__UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: CMDB 2.0 implementation
** We had it printed on a plotter in living color... Geeks Unite! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly DeaverSent: Monday, September 11, 2006 1:56 PMTo: arslist@ARSLIST.ORGSubject: Re: CMDB 2.0 implementation ** To see and understand the structure of the out of box classes and relationships, I recommend you download the CDMB 2 data model diagram - http://supportweb.remedy.com/arsys/apps/default/sentinel/arforms/Documents_web.jsp?cacheId=MidTier%20UserSelect BMC Atruim, Version 2 and click search. This is a case where a picture truly is worth a thousand words. I even took it to Kinkos and had them make me the poster on their large scale printer. Yup, I'm a geek :) -Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED] Original Message Subject: Re: CMDB 2.0 implentationFrom: Den Fong [EMAIL PROTECTED]Date: Mon, September 11, 2006 10:22 amTo: arslist@ARSLIST.ORG** Jarl Did the provide real world examples of classes and CI's? Or is it just depends on your organization? We are just trying to get an idea of some of them right now. Jarl Grøneng [EMAIL PROTECTED] 9/8/2006 12:45 AM I highly recomend attending a traing classI'm on my last day in attending CMDB 2.0: Implementation Best Practices.--JarlOn 9/7/06, Den Fong [EMAIL PROTECTED] wrote: ** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody have any info on the best approach to getting the CMDB functional? Thx Den __20060125___This posting was submitted with HTML in it__UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: CMDB 2.0 implementation
** ** Doing the same here Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, September 11, 2006 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 implementation We had it printed on a plotter in living color... Geeks Unite! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver Sent: Monday, September 11, 2006 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 implementation ** To see and understand the structure of the out of box classes and relationships, I recommend you download the CDMB 2 data model diagram - http://supportweb.remedy.com/arsys/apps/default/sentinel/arforms/Documents_web.jsp?cacheId=MidTier%20User Select BMC Atruim, Version 2 and click search. This is a case where a picture truly is worth a thousand words. I even took it to Kinkos and had them make me the poster on their large scale printer. Yup, I'm a geek :) - Kelly Deaver Director, ITSM Practice Xinify [EMAIL PROTECTED] Original Message Subject: Re: CMDB 2.0 implentation From: Den Fong [EMAIL PROTECTED] Date: Mon, September 11, 2006 10:22 am To: arslist@ARSLIST.ORG ** Jarl Did the provide real world examples of classes and CI's? Or is it just depends on your organization? We are just trying to get an idea of some of them right now. Jarl Grøneng [EMAIL PROTECTED] 9/8/2006 12:45 AM I highly recomend attending a traing class I'm on my last day in attending CMDB 2.0: Implementation Best Practices. -- Jarl On 9/7/06, Den Fong [EMAIL PROTECTED] wrote: ** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody have any info on the best approach to getting the CMDB functional? Thx Den __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: CMDB 2.0 implentation
Yes, there is several real world standards of classes. I think most of it will fit in 90% of the organizations. I dont think we will change the standard CI's -- Jarl On 9/11/06, Den Fong [EMAIL PROTECTED] wrote: ** Jarl Did the provide real world examples of classes and CI's? Or is it just depends on your organization? We are just trying to get an idea of some of them right now. Jarl Grøneng [EMAIL PROTECTED] 9/8/2006 12:45 AM I highly recomend attending a traing class I'm on my last day in attending CMDB 2.0: Implementation Best Practices. -- Jarl On 9/7/06, Den Fong [EMAIL PROTECTED] wrote: ** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody have any info on the best approach to getting the CMDB functional? Thx Den __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: CMDB 2.0 implentation
I highly recomend attending a traing class I'm on my last day in attending CMDB 2.0: Implementation Best Practices. -- Jarl On 9/7/06, Den Fong [EMAIL PROTECTED] wrote: ** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody have any info on the best approach to getting the CMDB functional? Thx Den __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
CMDB 2.0 implentation
** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody have any info on the best approach to getting the CMDB functional? Thx Den __20060125___This posting was submitted with HTML in it___
Re: CMDB 2.0 C API - Another Problem
Byron, This commonly means that although the function declaration was found in the header file, the actual function in a library was not found during linking. Find the .dll or .so library file that contains the functions the cmdb.h file references, and either include it somewhere where the OS knows to load it or explicitly reference the directory it's in the LD_LIBRARY_PATH environment variable (If your using UNIX/LINUX). HTH, -Brian Luke -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dawe, Byron Sent: Tuesday, August 08, 2006 7:50 AM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 C API - Another Problem Hi Listers; Thanks to Ben for his help with the last problem! Has anyone run into the situation where you include ar.h and cmdb.h , but when calling CMDBInitialization and/or CMDBTermination the compiler reports 'undefined reference' to the calls? Yet when I call only ARInitialization and/or ARTermination, these seem to work fine ! I am properly following the order of calling ARInitialization first then CMDBInitialization, but the second call gives compile errors although both header files are in the same place! I have checked the sample files and it seems I am doing it right, but still I get compile errors! Help and Thanks, Byron. === Byron Dawe Computing and Communications Memorial University of Newfoundland St. John's, NL A1C 5S7 Phone: (709) 757-3530 ext. 4054 === ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: CMDB 2.0 - how to create AST: forms for new class?
The new utility is in the Application Administration Console. Under Custom Configuration, go to Asset Management Advanced Options Sync Asset UI with CMDB. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anjali Gosain Sent: Wednesday, August 02, 2006 5:27 AM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 - how to create AST: forms for new class? Hi, Does anybody know how to create corresponding AST: form after creating a new class from classmanager with CMDB 2.0 ? Cmdb2Asset utility worked fine with CMDB 1.1 but looks like it is not supported with CMDB 2.0. The docs specify- The BMC Atrium CMDB provides a utility so that other AR System applications such as BMC Remedy Asset Management can use different basis forms to have the BMC Atrium CMDB generate their own forms to access BMC Atrium CMDB classes. This utility replaces the cmdb2asset utility available for previous versions. But it does not mention the name of the utility. Thanks in Advance Anjali DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: CMDB 2.0 - how to create AST: forms for new class?
Its actully a view of the SHR:SchemaName form. Pushes a record to the Application Pending form. May have to remove the -R parameter from the command line though. Ken - Original Message - From: Brian Baker (bbaker2) [EMAIL PROTECTED] Date: Wednesday, August 2, 2006 9:31 am Subject: Re: CMDB 2.0 - how to create AST: forms for new class? To: arslist@ARSLIST.ORG The new utility is in the Application Administration Console. Under Custom Configuration, go to Asset Management Advanced Options Sync Asset UI with CMDB. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anjali Gosain Sent: Wednesday, August 02, 2006 5:27 AM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 - how to create AST: forms for new class? Hi, Does anybody know how to create corresponding AST: form after creating a new class from classmanager with CMDB 2.0 ? Cmdb2Asset utility worked fine with CMDB 1.1 but looks like it is not supported with CMDB 2.0. The docs specify- The BMC Atrium CMDB provides a utility so that other AR System applications such as BMC Remedy Asset Management can use different basisforms to have the BMC Atrium CMDB generate their own forms to access BMC Atrium CMDB classes. This utility replaces the cmdb2asset utility available for previous versions. But it does not mention the name of the utility. Thanks in Advance Anjali DISCLAIMER: --- - --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message withoutthe prior written consent of the author of this e-mail is strictlyprohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- - --- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
CMDB 2.0
G'Day Listers; First off thanks to Chris whom replied to my enquiry of CMDB 2.0! Next I am looking at change management, and the like, and I am wondering which primitives (i.e. classes and attributes) are involved with change, incident, and problem management. Rite now I am primarily working on network stuff and I think the Version and Configuration attributes for a switch (termed a 'ComputerSystem' in 2.0) are most appropriate for change management . Does that sound correct or am I on the wrong path? Thanks to everyone in advance, Byron. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: CMDB 2.0
Hi Byron, Not entirely sure that I follow what you're trying to find out... From what I understand, attributes in the CMDB aren't involved directly with Change Requests (though I've only briefly looked at Change Management 7.0). A Change Request coudl certainly mean that CI Data is modified as a result, but the actual way that you do this is down to your processes You could do this manually, you could use BMC Change Configuration Management (Marimba), you could use Topology Discovery or a Discovery Tool with the Reconciliation Engine Across all of the ITSM applications, you can create relationships between entries... E.g. Relate a Change to a CI, relate an Incident to a Change, etc... The CMDB is meant to store Configuration Items (CI's). These are meant to represent your organisation's infrastructure, so logically, you could raise a Change against any of these. Similarly, any of these could be involved in an Incident, Problem or Known Error. Is your question to do with which classes you should make use of in your data model to help you run your IT infrastructure? Could you elaborate on what you want to achieve from this. Cheers Chris. G'Day Listers; First off thanks to Chris whom replied to my enquiry of CMDB 2.0! Next I am looking at change management, and the like, and I am wondering which primitives (i.e. classes and attributes) are involved with change, incident, and problem management. Rite now I am primarily working on network stuff and I think the Version and Configuration attributes for a switch (termed a 'ComputerSystem' in 2.0) are most appropriate for change management . Does that sound correct or am I on the wrong path? Thanks to everyone in advance, Byron. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
