Hi Guys
---
Samir Kazi wants to stay in better touch using some of Google's coolest new
products.
If you already have Gmail or Google Talk, visit:
http://mail.google.com/mail/b-7f30ebc907-799c96c7bc-55e709d4fa0a415b
You'll
Hi,
You can increase the thread count (from the User tool) for a given distributed
pool if you're expecting it to be getting more requests. The default is 1.
I hope you're using DSO through a private queue with an optimal Min and Max
threads configured in proportion to your
DSO activity.
If
Hello all
A great deal of the work I am involved in relates to telephony. In which
case much of the data originates from outside Remedy - ie a callers CallerID
is generated by a telephone system. With the Windows client I can use the
User COM API to open forms, run searches etc from outside
**
Hi GangI have written a Crystal Report, it is a very basic report that runs on the HelpDesk form. The problem I am having is this The report is supposed to take a parameter of the Assigned To name and then fetch all records for that user, now when I run this report from within Crystal, it
Hello Radhika,
Thanks for your response.In user tool where we can increase the thread count ?
Currently we are using DSO on default settings of remedy so where we can define
private queue and all, In 'connection settings' or 'Server ports and queue' ?
Regards,
Tarun
-Original Message-
Hi Shafqat,
Try working your selection into the Qualification of the Open
Window action of the Active Link, eg:
'Assigned To' = $Assigned To$
The second $Assigned To$ refers to the field on the local
form, and can be some other field besides Assigned To.
Dwayne Martin
James Madison University
**
Remedy is basically passing Crystal a Record Set of data. You can prompt for a Crustal parameter and use it in the Selection criteria,however, it won't alter the result set. As mentioned in the last post, try and produce the desired set of data from Remedy first. Or, you can prompt for a
Here is an article on tuning DSO:
http://www.bmc.com/arsystem/dht/archive/12-06-2004_B.htm
--
Jarl
On 9/22/06, Tarun Kumar SHARMA [EMAIL PROTECTED] wrote:
Hello Radhika,
Thanks for your response.In user tool where we can increase the thread count ?
Currently we are using DSO on default
**
Thanks Frank and Dwayne, that works!Is there any way to print the parameters on the report? for example what i would like to do is have the report run from a start date and a end date plus the Assigned To, I have got the report to run, I can have the Assigned To name in the report as it is
Hi Jack,
I was wondering if you'd be able to share what classes/etc. you've been
populating from Cisco/Smart? We're new to the Remedy platform and are
trying to get our brains around the whole class structure. We're
currently using CMDB 2.0, and I know some of the classes have changed, but
All-
I have been attempting to get a hold of Remedy Support for the past couple
of days and I keep getting forwarded to a voice mail. Has anyone else
experienced this?
Regards,
Jackson Samson
Remedy Administrator
_
Express
**
You could create a Crystal function which calcs the MINIMUM start date and the MAXIMUM end date and the put those on the reportOn 9/22/06, Shafqat Ayaz
[EMAIL PROTECTED] wrote:**
Thanks Frank and Dwayne, that works!Is there any way to print the parameters on the report? for example what i
I agree with Cary's previous email, but want to add that you can also
set up row level locking in Remedy to help partition your data. This is
done by creating different groups that each client company belongs to
and removing all the customer's permissions to the case id/request id
and adding
**
Or,
have the report be a sub-report of a blank report pulling data such as all active Groups from the group form, but hide the group data. Then you can
actually have Crystal control the query criteria and print data
entered.
Jamie
Blodgett
Rinker
Materials
-Original
**
Hi,
In
your opinion, would it be safe to say that the following two ARS installation
environments would probably receive the best overall support from Remedy (where
they have the most experience)?
- Solaris
with Oracle database
- MS
Windows with MS SQL Server database
Would
The problem I've had with VMWARE in the past is the actual physical boxes were
not sized appropriately for the indvidual software requirements (i.e.,
database, ARS, ITSM applications). This would lead to performance issues and
if you ran into problems you would get the standard answer from
**
I have
blockedthe account until i hear from him.
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Bob
RoweSent: September 22, 2006 11:09To:
arslist@ARSLIST.ORGSubject: Re: Samir Kazi wants to
chat** Cute.
We have a client that is accessing the remedy client through citrix. They
are wanting to run the out of the box crystal reports. The problem that we
are seeing is an error saying that they are providing the incorrect login
parameters when running the reports.
I have found that they rpt file
**
There is a check box at the bottom of the active link that calls the guide that says Table loop.On 9/22/06, Sullivan, Neil G CTR USAF AFRL/SNOX
[EMAIL PROTECTED] wrote:
**
What should be such an easy process seems to be kicking my backside. Here's my problem:
I have a table with
Hi Byron. I answered this in my other email but you have to find it.
We kept our use of classes fairly basic and for the most part, out of
the box (minus an attribute here and there). We further classified CI's
by using CTI's, which we populated from information in the tool. So for
the network
This is pretty easy to do. Just create separate outgoing SMTP entries in
the AR System Email Mailbox Configuration form. Use a different name for
each entry. If you don't actually have multiple SMTP servers, you can
use DNS aliases or Hosts file entries so Remedy thinks there are
multiple SMTP
**
Dear Neil, Its actually quite simple...You run a AL guide on the selected rows. The AL in the guide should run the set field action to set the column values to the hidden fields. the only trick is that the AL guide should run on selected rows and the table should only allow single selection.
**
Dear Shafqat, I am sure you have but just to verify I believe you have set the reporting server on the User tool. What frank is pointing out is the only way to get a date range report with remedy and crystal. You sort the value with remedy and make sure that only the records with the specified
**
I have a feeling he sent an invitation
to everyone in his gmail address book... and arslist was one of the contacts.
--
Tony Worthington
[EMAIL PROTECTED]
262-703-6125
[EMAIL PROTECTED]
[EMAIL PROTECTED]
Sent by: Action Request System
discussion list(ARSList) arslist@ARSLIST.ORG
**
Dear Darrel, Have you checked the report form in application view and checked the server name on the particular report that you are trying to run?Regards,Roney Samuel Varghese
On 9/22/06, Darrel Fosset [EMAIL PROTECTED] wrote:
We have a client that is accessing the remedy client through
I have been using the regular support number. I get the Voice mail when I
try to request a license. I have heard that they let people go at BMC
Remedy Support due to outsourcing over this past week..
From: Bobik, John [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
**
Dear Angus, I once tried to load a swf file on the midtier by providing the path of the external source that it resided on and it worked fine...The only thing i had to do is set the View field to default on window open so that the swf file gets loaded on the midtier...I am not sure if this will
Title: Filter and Active Link Guides
**
Wouldn't it be nice to be able to drill down to the actual Filter and Active Links while in a guide?
Right now, I have to open the guide, check with filters are in the guide and then go to the filters and choose the filters (so I can see what they
**
Your wish is my command!!!Right mouse click the object and choose edit.On 9/22/06, Kemes, Lisa
[EMAIL PROTECTED] wrote:**
Wouldn't it be nice to be able to drill down to the actual Filter and Active Links while in a guide?
Right now, I have to open the guide, check with filters are
**
We'll I'll be
Thank you so much!!! :)
Lisa
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank
CarusoSent: Friday, September 22, 2006 12:14 PMTo:
arslist@ARSLIST.ORGSubject: Re: Filter and Active Link
Guides
** Your wish is my
Hello All,
I am trying to find out the correct Active Link Run IF Qualification. I
have created a new Permissions Group via the Group form (Group A). I have
added several users to this group. The users also belong to the standard
App-Support permissions group for Helpdesk. I need to run new
Title: RE: Crystal OOTB reprots openable in differnt Reporting Product
**
Mr. Gray:
I don't think there are open source/free products that will allow you to post Crystal Reports data via a web interface.
Is there a particular reason you are asking this question?
James McKenzie
**
Oops... I have used an escalation to set the drop down menu from the old character menu. That should be ... the old character field. That is what I get for trying to catchup on the list before my first cup of coffee.
On 9/22/06, Jason Miller [EMAIL PROTECTED] wrote:
Sorry I am a little late on
Title: RE: Crystal Reports with ARS
**
Shafqat:
You need to run a query from within the Remedy tool that calls the Crystal Report. Any queries written against Crystal Reports will be ignored for the most part.
James McKenzie
From: Action Request System
Title: RE: Can Distributed Pools help ?
**
Tarun:
There is an excellent White Paper in the Tips and Tricks portion of the Developer Connection on how to configure DSO for High Transaction availability. This describes, step-by-step how to setup DSO and the Server for the use of private
Title: RE: BEST PLATFORM FOR ARS?
**
Kenneth:
This can turn into a 'religous' rant.
Here is what I have to say (having worked with both.)
If you have a support team that is very deep in Windows server, MS SQL server (2000/2003/2005) then I would go Windows/MSSQL.
If you have a support
**
Dear Andre, I believe you can use the Groups keyword in the run if qualification of the AL. The Group Keyword Returns the list of the groups of which the current user is a member. Hope this helps
Regards,Roney Samuel VargheseOn 9/22/06, Andre Hughes [EMAIL PROTECTED] wrote:
Hello All,I am
Another option would be to only set permissions for the active link(s) in
question to the new group. See the Permissions tab for the active link?
//SIGNED//
MARK A. WORLEY, Contractor, AFWA/XOO
Remedy ARS Support, SAIC
Commercial: (402) 294-8226
DSN: 271-8226
mailto:[EMAIL PROTECTED]
Title: Message
**
I'm in
the process of setting this up at my company. All we are doing is setting
up two databases, with log shipping from the production environment to the DR
environment, and two Remedy servers. In the event of a DR situation, we
redirect the users (who access ARS via the
**
Dear Andre, However, if you do a workaround with the Group keyword you can pass an error message to the users who should not have access to Form A. Regards,Roney Samuel Varghese
On 9/22/06, Worley Mark A Contr AFWA/XOO [EMAIL PROTECTED] wrote:
Another option would be to only set permissions for
I thought about that too but I thought I read something where he was wanting
to allow a certain group to do something that others can't...so I think he
needs to be able to determine if they are in that group and stop them if
they aren't.
L. J. Head
Software Engineer
Remedy Approved Consultant
**
Roney,
The problem I'm having now is that it run the loop but set
the value of each row in one field instead of each row in a different
field. How do I tell it to set a different field for each
row?
Neil
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED]
**
It sure would be nice to be able to include some simple text
functions in a link or filter Run If qualification like so:
LOWER(field1) = LOWER(field2)
or
DAY(field) = 15
I get tired of having to set a temp field to a function, and
then evaluate the result with a separate link.
**
Dear Neil, Create a temporary field and keep populating that field with the value each time the loop is executed, separated with a comma sign or a cap ^ or any other unique identifier. Once you get a string of values, re-engineer them using another Loop and use them to call your DDE application
**
I second that thought. Have you put in an enhancement
request on this yet?
Christopher Pruitt
Consultant Specialist EDS - Bank of America mailto:[EMAIL PROTECTED]
Confidentiality Notice:
This message and any files transmitted
with it are intended for the sole use of the entity or
Yes this is only one of our clients. It works for others who are not using
citrix.
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Title: RE: Dynamic Updates to Help Text
**
Here is the situation. Form A opens Dialog of
Form B. On button press on Dialog B I want to set a field on Form A and
Save the record of form A.
I have the button press on Dialog B performing an
Event
I have an AL retrieving that event and doing a
Jackson,
Is is possible that you are spending 5 minutes in the queue and
being routed to voice mail to meet your support contracts SLA
conditions?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
**
Yes I have. And Id encourage
EVERYONE on the list to do the same.
-A
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J
Sent: Friday, September 22, 2006
1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re:
On 9/22/06, McKenzie, James J C-E LCMC HQISEC/L3
[EMAIL PROTECTED] wrote:
One last caveat: If you ever plan on using API programs, they appear to be
easier to support in a UNIX/Linux environment than in Windows.
Why?
--
Jarl
I have tried to set the permissions only to Group A in the AL... This did
not work... everyone who uses the Helpdesk got the Active Link enforced,
hence every group got the restricted search option. I really don't want to
do a 2 step process, setting up another field and writing data to it.
**
Dear L. J. Head, A simple workaround for this situation would be to set a temp field with a value Yes on Commit Action on the Dialog form. Then write another AL on the same action that you performed to invoke the Dialog form at a later execution order and check if the temp field is set to Yes.
**
Andre, Try this in the AL run if qualification $GROUPS$ LIKE (( % + Group Name ) + % ) and write the If and else conditions accordingly. Hope this helps.Regards,
Roney Samuel VargheseOn 9/22/06, Andre Hughes [EMAIL PROTECTED] wrote:
I have tried to set the permissions only to Group A in the
Title: RE: BMC/Remedy Support - Anybody at Support?
**
Carey:
Also, if you are on BASIC support, you should not be able to call in. Express and Express Plus have this SLA and yes, you will be routed to VM if you are calling in a NEW support request. Suggestion: Use the web, unless your
**
That may be the route I end up taking but I was looking for
someone with experience of why the commit that I have in place isn't doing what
it's supposed to be doing
L. J. HeadSoftware EngineerRemedy Approved
Consultant
From: Action Request System discussion
list(ARSList)
As someone else mentioned you could do a $GROUPS$ LIKE %Your Group
Name%...but that has the downside of possibly matching more than one group
if you didn't design your group names with this in mind, such as if you want
to match on a group named 'Smith' and you also have a group named
A bug has now been entered for this issue as the design does not work
well with laptops.
Dave
Date:Thu, 21 Sep 2006 21:21:01 -0400
From:Shellman, David [EMAIL PROTECTED]
Subject: Re: Desktop Client, Auto Login and IP address
Just an update on this issue. It was closed today with the
**
Hi all our company is in the process of attempting
to get quotes for several Knowledge Base products to bold into our 6.0 ITSM
suite. We already have quotes from Right Answers which looks very impressive.
I need to recommend a few other products so we can perform due
**
Depending on call volume, using the
Min/Max functions may cause confusion with the users. If they put
in a date range of 8/1/2006 to 8/31/2006, looking for all tickets in August,
but that group only had tickets in the middle of the month, the report
would show dates of 8/13 - 8/19 or some
**
We looked at Talisma. It is a really nice package. We
just keep getting the $ knocked out of the budget for a KB!
Claire
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Candace
DeCouSent: Friday, September 22, 2006 1:20 PMTo:
Had same problem, just use [$$Text$$]
If this is wrong, I will update when I am back at the office. Good luck.
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
For this case, why not use the $ GROUPIDS$ keyword?
Run If
$ GROUPIDS$ LIKE % +;1234; +%
I'm sure the run process will work as well.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Friday, September 22,
**
Hey Aaron:
I also filed the same thing years ago.
Irecently filed a related one for Flashboards "Please
allow FUNCTIONS to be used in Flashboard variables or custom
qualifications".
Speaking of which. If one didn't have the forethought to capture
all of the enhancement requests
In that case you would need to do something similar to what Remedy does on
its 'Show Members' query
( 'Group List' LIKE ( $Group Number$ + ;% )) OR ( 'Group List' LIKE ((
%; + $Group Number$) + ;% )) OR ( 'Computed Grp List' LIKE ( $Group
Number$ + ;% )) OR ( 'Computed Grp List' LIKE (( %; +
Maybe because the compilers are free?
Axton Grams
On 9/22/06, Jarl Grøneng [EMAIL PROTECTED] wrote:
On 9/22/06, McKenzie, James J C-E LCMC HQISEC/L3
[EMAIL PROTECTED] wrote:
One last caveat: If you ever plan on using API programs, they appear to be
easier to support in a UNIX/Linux
Imho, functions should be available anywhere a qualification can be
written. table fields, run if, set fields, push fields, etc.
Submitted that one several weeks ago, again.
Axton Grams
On 9/22/06, Lucero, Michelle - IST contractor
[EMAIL PROTECTED] wrote:
**
Hey Aaron:
I also filed the same
Immediate 1 year contract opportunity for a Remedy ARS Administrator in the
DFW Airport area.
This contract requires an administrator with at least 2 years of current
experience and someone who is open to working various days and shifts on
rotation.
Job duties will include: creation and
**
I have big data on excell and my manager is telling me it is possible toupgrade the existing data on remedy form by importing this csv file. Can anybody tell me if that is possible and how? I tried it and itdidn't work for me.It is Windows/ SQL Server 2000 Remedy 5.1.2Thanks,
**
Thanks Claire All of this helps!
J
Candace
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Sanford, Claire
Sent: Friday, September 22, 2006
11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for Quotes
for KB Products for
Title: Message
**
Sent
to me by a co-worker...enjoy.
OAKLAND,
(CA)--Oakland Raiders football practice
was delayed nearly two hours today after a player reported finding an unknown
white powdery substance on the practice field. Head coach Art Shell immediately
suspended practice and
Hi, L.J.
Do a set fields of the $GROUPIDS$ keyword, you will find that they have
taken care of that. Each Group ID is preceded and followed by a
semi-colon. Even if it is the first, middle, last, or only ID in the
list. Or, at least the last time I checked on 6.3. It could be
different in a
I stand corrected thenI have never used that keyword...I simply
suspected it had the same problem as the Group List in the user form.
L. J. Head
Software Engineer
Remedy Approved Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Is it possible to move a Help Desk Application to a server which is already
running CSS? If so, would one just export all the forms and import all the
non-shared forms and then build the shared ones from scratch? We're
running CSS version 6, HD version 5, both on ARS 6.3 Solaris servers with
**
Where
do you have the commit changes running? Inanother AL before
youclose the dialog window, or the AL that captures the event?
Dialog boxes are modal, so if you're sending an event from within the dialog
boxthe AL that captures that event isn't actually running until after the
dialog
I'm not sure there are any shared forms and that would be your first
question for Remedy Support.
We're running CSS 5.01 and also have ITSM 5.6 loaded. Our CSS shared
forms have a SHARE prefix while ITSM have a SHR prefix. My understanding
and experience is these applications were not yet
**
Actually Events occur on the parent window while the dialog
is still open. I use them when using a dialog to add 'child' entries to a
table and send an event to the parent to refresh the table..it refreshes while
the dialog window is still open. I have the Commit Changes running in the
Title: Message
**
We use SQL
Server log shipping as well. It definitely costs us something. For SQL Server
2000, you have to have Enterprise Edition on both servers, which is pretty
expensive. We use a hot backup license for our DR AR Server, so that part is
free. But if its strictly a DB
**
You're kidding... All this time? Guess I don't use guides enough. I don't think to right click much in the admin tool (other then on forms).Thanks Frank!!!On 9/22/06,
Frank Caruso [EMAIL PROTECTED] wrote:
**
Your wish is my command!!!Right mouse click the object and choose edit.On 9/22/06,
**
hmmm... interesting.
So the
data you're trying to commit to the DB on the parent formis different than
the'child' record that is created in the table on the parent form?
I'm just trying to get a pictureofthe functionality you're
building.
As for
theEVENT I'm definitely open to
Actually, they kinda have been combined in ITSM 7. The Help Desk
functionality has the ITSP look/feel.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Friday, September 22, 2006 2:05
Maybe. I also think you got free compiler on windows, as you get
compilers on UNIX you need to pay for.
--
Jarl
On 9/22/06, Axton [EMAIL PROTECTED] wrote:
Maybe because the compilers are free?
Axton Grams
On 9/22/06, Jarl Grøneng [EMAIL PROTECTED] wrote:
On 9/22/06, McKenzie, James J C-E
**
We use Oracle Datagaurd Log Shipping. It requires
manual intervention but can be failed over in 30m
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marino, Melanie
ASent: Friday, September 22, 2006 8:47 AMTo:
arslist@ARSLIST.ORGSubject:
**
Had to chime in on the VMWare note, if you have your physical server sized appropriately (primarily meaning enough RAM) then you should be good to go.Officially, BMC doesn't support running versions of ARS prior to 7 in a virtualized environment; however, by their own admission
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