Hi All,
After reading all the answers, I am still trying to figure out any answers.
I still got a user who needs to be added to many groups (my client says more
than 36)
and it causes the ARSystem to crash.
Q: is this an ARS issue? if so, does anyone know if there is a patch / fix
for it?
thanks
Hi Listers,
I am working on creating an interface in VB.NET, which accesses the Remedy
Objects. I am using the .NET API's available at the BMC website.
WHen i try to access any Filter Guide using the GetContainer(ObjectName)
method, the code considers the ObjectName to be an ActiveLink and
We too are on the path to upgrading to remedy 7.
From most of the research into the subject, it appears that customisation is
a must to some extent, there are however draw backs. Like installing
patches from BMC. The question that has to be asked is if we do customize,
to what extend is the
Title: Consuming WebService - No support for attachments error
**
Hello,
when I call a Webservice in Remedy 7 I get the following exception in the client:
ARERR [9130] An exception occurred from the WebService class : ; nested exception is:
java.lang.RuntimeException: No support for
Hi Hugo and thanks a lot,
Our ARS server is configured to use a tcp port (TCD-Specific-Port=1234)
which, we think, should override Register-With-Portmapper:T (in fact, AR
System User works correctly asking 1234 TCP Port) Midtier is also configured
to ask ars server
Guys,
Which version(s) of CMDB are you using?
Older versions had a known issue regarding the ssp command to set the AR
System Port Number.
Are you working in environments where the AR System uses a specific Port?
If so, if you are using CMDB 1.1 Patch 2 or later, you should be able to
Hi Siva,
Sorry - didn't get an attachment.
If it's a short error message, post it in this thread, otherwise feel free
to mail the attachment to me off list.
Cheers
Chris.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Hi List,
It is possible to have a message pop-up when the floating license is
timed-out so that the user is aware that he no longer has write license?
We are using ARS 5.1.2.
Thanks
Anukampa
DISCLAIMER:
Hello,
We are facing a problem related to consuming an external web service via
a filter. Sometime it will consume it correctly and sometime it is
showing an error ARERR 9130 in filter logs.
As an entry created in a form(say ABC) a filter on this form is calling
an external web service.
I'm not aware of any method to do this. In reality it shouldn't be a problem
unless your tight on floating licenses and then you have a different issue you
need to address.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System
Hi All,
Can anybody describe this process used in some of the filters used by the
CMDB.
Filter Set-Fields Action
$PROCESS$ Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE=2
CLIENTTYPE=$CLIENT-TYPE$
Regards
Francois
Vinod,
I just started a new VB.Net project that gets the FilterGuide and
ActiveLinkGuide definitions via the .Net API. I am not at my
development computer right now, but I think what you may need to do is
convert the type of the Container Object to a FilterGuide object using
CType(). Here a
Chris,
Thanks for your description, this was the information I was after.
We are running CMDB 2.0.1 and get timeouts when saving some assets on AM.
So we are trying to get down to why we receive the timeouts. My guess at
this stage by looking at your description, is that some data
Hi
Does anybody have some more technical info on the
Application-Invoke-External-Filter? For example, whould I be able to plugin
my own external filter ?
Hugo
On 5/24/07, Chris Williams [EMAIL PROTECTED] wrote:
**
Francois,
What type of information are you after?
You should see 2
If there is a way via the ARS API to tell if a Floating license has
timed out, then Yes it could be done - at least in the Windows User
Tool.
To do this you would need a console app that would run from an AL that
fires every ## minutes. The console app would return something like
'Yes' or
Hi Francois,
The process should occur very quickly and I wouldn't expect to
see timeouts as the result of a validation.
If there's an error as part of the validation checks, it should tell you
quite quickly that's its not happy.
Have you traced the workflow to see what is going on?
AXTON,
Thank you for taking the time to respond to my issue. However, a
simple difference between remedy admin and user does not solve my problem. If
I cant put labels on flashboards then why use them at all. If anyone has any
idea how to fix this I would appreciate the assistance, all I
Hugo,
I haven't seen this specific command documented anywhere in any official
BMC Documents.
If you wanted to create and run your own external programs, you can write a
Plugin for these.
See Page 126 of the Integrating Guide as well as the C API Reference Guide
for more information on using
UNCLASSIFIED
Are you referring to Support (Skill) or General groups?
1. If Support, will this user be expected to resolve tickets as a member
of these many groups?
2. Or, does this user need to stay informed of the ticket activity of
these many groups?
If #1, good luck, that's just crazy.
If
Hi Carey,
No, I'm not sure at all.
BMC have created this black box of a process that we can't really see
inside and don't have documentation for.
I'm hesitant to comment on exactly how the technology is implemented as I'm
a little out of my depth...all I know is that the CMDB Plugin is
As far as I've understood, losing your floating license does not
introduce a problem unless there are no free floating licences when you
try to perform actions that requires a license. Remedy will simply check
for an available license.
I'm not sure how that works through the midtier, though
Chris,
Do you have any other information surrounding the filter that the process is
running i.e. bmc.cmdb.cmdbEngine
How do we know what kind of validation is done, how etc.
This is like a filter that does stuff that we cannot see :-) like the black
box reference you mentioned.
Francois
Hi Chris, Carey.
This is an interesting discussion, one that I have had with Chris and with
BMC.
This special process does indeed do much like what its name implies and what
Chris described.
It incidentally gets around the most severest of limitations in the Filter
API: the lack of
Thanks, looks worthwile to investigate what's going on in CMDB to see what
goodies BMC is keeping from us :)
Hugo
On 5/24/07, Chris Williams [EMAIL PROTECTED] wrote:
Francois,
Unless you have a specific case, the best I can do at this stage is
point
you to the CMDB API documentation
What does the WSDL you are trying to consume look like. It could be
that the Telelogic Web Service you are trying to consume has attachments
defined differently (or somewhat strangely).
Remedy seems to define an attachment in their WSDL as
type=xsd:base64Binary
Fred
Sure, I wish I could help more with this one. What it sounds like is
that there is a difference in how the view/trim fields are rendered
between the admin and user tool.
The best advice I can give in a case like this is to seek an alternate
approach to accomplish the task at hand.
What kind of
I'm on version 7, even though the executive decision is to work as much
OTB as possible, the fact is customization is inevitable (at least to some
degree). I believe we've done minimum amount of customization and I have
80 pages worth of documentation to track what's been done. Most of my
John,
Since it seems that in the User tool the FlashBoards field is always
being placed on top of your fields have you tried something like putting
the Flashboards field in a tab and having your fields outside of the tab
on the main page?
Fred
-Original Message-
From: Action Request
Yeah, that may be what I have to do, thanks, it just irritates me that I
cannot do simple things I want to.
Thanks Fred,
John Mosco
W01/GS-11
IT Coordinator
Customer Support Manager
PNG JFHQ J6
Com: 717-861-8143
DSN: 312-491-8143
Fax: 717-861-8414
CALL, FAX, or EMAIL the Pennsylvania
John,
Just offering this up as it may be helpful with some of the decisions you
make today: It's not yet Friday. (Though you may be prepping for a 4-day
Memorial Day weekend and today may very well be the end of your week, it
ain't Friday just the same).
Scott Parrish
IT Prophets, LLC
(770)
I don't know what you mean with all ars clients. The usertool should
honour the tcp port settings if you set it at the accounts page and the
admin tool should do this as well. So on the clients there's no change
needed.
As I understand from you, BMC has identified a bug in the Mid-Tier reporting
Thanks Chris for all your help !
I will dug deeper into the API code...
Francois
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Williams
Sent: 24 May 2007 03:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: $PROCESS$
Hi Vinod,
I did the following, it works fine. In this case, since I queried for
list of filter guides upfront, I am simply assigning GetContainer
returned reference directly to a FilterGuide type variable.
nameList = server.GetListFilterGuide()
For Each name As String In
Stephen,
When logged into an ARS server v7.0.01 patch 1, the call to
GetListActiveLinkGuide(formName, #01/01/1970#) always returns 0 items
even with forms that have Active Link Guides attached.
I just checked this method with the following:
Dim nameList As
Okay fellow arlisters,
Here is a scenario:
Users are suing CTM:Email System form on incident form (from left panel
General -- Email Functions). When user enters multiple email addresses
and sends an outbound email and let's say user sends an email to 3
people. From those 3 email addresses,
Danila,
As noted in our previous comments in this thread, the ARLoadARQualifier
method only deals with qualifications expressed in terms of fields from
a single form. So I suggest you use one of the approaches given below
(ordered in what I think is easy/practical to more hard/complete):
Hi list,
if I check my database there are some tables that I haven't seen before.
Does anybody know for what are AR0CHAR* tables used? For me it seems as
if they are related to the full text search option. But I can't find
any documentation.
ARS 7.0.1 (Server group)
Solaris 10
Oracle 10gR2 (RAC
Looking for an example of consuming a Remedy Web Service using Perl and
SOAP::Lite.
Specifically looking for an OpSet example.
Thank you
--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249
Not sure if you've received answer(s) on this.
For Date/Time fields, the value you supply should be of
AR_DATA_TYPE_TIME with an associated time value
(ARValueStruct.u.timeVal) set to UNIX time stamp value (integer value,
number of elapsed seconds since 1/1/1970).
For Date fields, you have to
Would creating a computed group that has all or most of the 36 groups for
that user?
You didn't mention what the goal of adding this person to 36+ groups was. If
you are looking to give this person permissions (forms, records, workflow,
etc.) then this may work for you. If you are looking to add
Or Init-Form. That way they don't even have to open anything.
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Payne, George [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/24/2007 11:27 AM
Please respond to
arslist@ARSLIST.ORG
To
That handles an OpCreate only. I have tried using pieces of that script for
an OpSet but am having no luck.
On 5/24/07, Jarl Grøneng [EMAIL PROTECTED] wrote:
From an earier post:
There is a SOAP::Lite example of how to
George,
Ok. However, that would mean that all users would be allowed to
create data in all the right places and I doubt that is really the
way to go. I doubt that you really want everyone to have enough
privileges to create a new person do you?
Not to mention that there are likely other things
Can I have this example? I cannot find the below link on the support site?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Frank Caruso
Sent: Thursday, May 24, 2007 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: SOAP OpSet
**
The way that we're planning on implementing would be to grab the basic
information from our LDAP and create a record on a form that will then
push the data (via filter) to the correct forms. It may be skeletal,
but it should be enough to fill the New Request form and only the Filter
will have the
My server is running on a specific TCP port. If that's the case for you
as well, check the settings under option and the advance tab and see if
the port is specificed in there. If it isn't then that's the problem.
If the above does not apply to you, I'd try printing from the midtier and
I'm convinced the reason why so many members of the ARSList are on the
ITSM/ITIL bandwagon is because they want to remain gainfully employed
and not because ITSM is a good product.
Is that the reason why nobody responds to Norms list entry?
-Ursprüngliche Nachricht-
Von: Action Request
Is it possible to do a Distinct selection within a table field without
leaving remedy?
___
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Answers Are
I'm strapped to ITSM rocket so to speak because that's what my company
decided to do before I even signed on with them. If I'd had a hand in the
decision making process, I'd have installed it on a dev server, seen all
the issues and cautioned my company against upgrading when they did. I'm
I think the premise for the initial question, and with that, the ongoing
discussion, to be a bit flawed.
On a higher level Do you think BMC has really done a good job of making
ITSM 7 so robust in workflow, GUI and ITIL/standards compliance that they
truly are no longer marketing Remedy as a
The actual operation should not matter (Create vs Set).
#!/apps/remdev/ars/ars/perl -w
#
# Test Remedy WebService
#
use Env;
use SOAP::Lite +trace = [ transport = \SOAP_log ];
sub SOAP_log {
# Assume Transport Logging Only
my ($in) = @_;
my $doubleLF = chr(10).chr(10);
my
No, it's because he got so much of it right!
Comments:
I actually see the complexity of the ITSM suite and its built-in resistance to
customization, as well as the additional costs for all of the necessary
components if you want asset and change functions, driving many organizations
back to
My 2 cents
ITSM 7.x is Way too heavy. There is of course much great functionality in this
Suite (not to be confused with Sweet).
A lot of this data driven approach has been implemented by us
(Consultants/Contractors/Customers) over the years. So Remedy snagged the
functionality and included
What is the ARS version? What about the tree view table field (only for v.
7)??
Rogerio Bronzoni Aguiar
-Mensagem original-
De: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Em nome de L. J. Head
Enviada em: quinta-feira, 24 de maio de 2007 16:15
Para:
Has anybody had any issues exporting files using Mid-Tier 7.0.01 Patch 001?
I am getting a Failed to perform Action error when I try to export any
file type. According to the MT logs there is a plugin missing on the ARS
server. Does anybody know what the name of the plugin file is or maybe this
is
At least (for now) BMC still includes the Admin tool and full
development capability with every AR Server; look out if that
disappears, but I don't see that happening on Doug's watch!
In my mind, it seems the only thing at BMC that keeps Remedy worth a
damn is Doug.
What disctinct values are you trying to select? Are you trying to do
this within the table qualification?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, May 24, 2007 12:15 PM
To:
I recently started and ARDBC plugin to accomplish this. It will be
driven by a config file, which will using the following format:
begin snippet
USERNAME: Demo
PASSWORD:
ARSERVER: arsdev
# User count per license type
FORM User {
VendorTabke: User-LicenseCount
GROUPBY:109
I think the direct answer is No, not just with table fields alone.
Depending on how goofy (technical term) you wanted to get, you could put a
filter on the table's underlying form, fire it on submit/modify, and push
the field that you want to use as the Distinct value to a new form that
only
Ideally yeaI have a number (19) of records that for this list are
identicalif I was in SQL I would simply request a distinct and would
receive a single row...I'm looking to do something like that within Remedy
without creating a 'view'
-Original Message-
From: Action Request
So the 7.1 version of ,NET api will be released before version 7.1? Or
will 7.1 be released the next day or so? :-)
--
Jarl
On 5/24/07, Papolu, Appajee [EMAIL PROTECTED] wrote:
**
Stephen,
I did find what the problem is and I have fixed it now. Stay tuned for 7.1
drop in next day or so.
OK, I like to clarify what I stated previously.
I did not mean to say 7.1 itself, rather it is 7.1 Beta. While I like to keep
my posts pretty informal, I probably need to watch out what I say on the forum.
As I stated previously in other posts -- AR System 7.1.00 is currently under
Beta, which
Ladies and Gentlemen:
I am working on ServiceDesk 7 (Incident/Request/SLM) and I need to add a
field to the task form (TMS:Task) that will show up in the overview
console's results list table z2TH_ConsolidateTable1. It comes from
SHR:ARDBC_OverviewConsole (Vendor form). The vendor name is
There is a process which requires a little workflow but it will work.
Create a Unique Identifier field on your form as a checkbox with a value of
Checked or any other value you want.
Create a filter on that executes on submit which will perform a Push Fields
and set the checkbox if
The Remedy Email Engine manual states, on p. 193:
Use the sender's email address: The BMC Remedy Email Engine will search
through the User form for the appropriate user name by searching for the
email address. It will use the first user it finds whose email address
corresponds.
However, it never
A very nice solution if you are able to think that far ahead when designing
your application. This will work if the distinct data you want to display is
coming from a regular form, but not (at least, many times not) if it is
coming from a join form. Often, it is the use of the join that is causing
Hello list,
TuringSMI is in need of a few more contract or permanent Consultants
with the following skill set:
ITSM 7
CMDB 2.0
Discovery 1.4
This project is located in Boston, Massachusetts, and will last around
eight to twelve weeks. Please feel free to contact me off list at
You have to add it to the mapping on the ARDBCFieldMapping form and restart
the Plugin or Server for it to be seen. I have all of the documents at the
client site if this is not answered before Tuesday send me a direct email.
Roger
** See what's
I would agree but I continually get the following type of error and I've
tried a few different ways of submitting teh Set request:
Fault :
MessageType: 2
MessageNum: 8961
MessageText: Required element expected in the input XML document
AppendedText: Brand
Faultcode :soapenv:Server.userException
RE: AR System Remedy Developer Job at Amazon.com : Seattle, WA, Contractor
===
To be the best, we hire the best. This job is for a contractor that could
have a path to a full time position.
Want to be challenged by the Best?
Brand is in the data? Is it in the correct position in the XML data?
I have noticed with Web Services if you specify a field in the form as Required
that you have to have it in the inbound XML data (even if you have defined a
filter to populate it on Submit). Apparently the Required field
Hi: Just went to training. Can't seem to figure out something that is
trivial.
Is there a way in Remedy Admin to show all filters and workflows associated
with a form?
Thanks
Ray
___
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Ray,
Admin Tool go to ViewBy Form. . . You can then either select a single form
or select multiple forms.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
http://www.itprophets.com http://www.itprophets.com/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Okay,
This is causing a bit of panic now.
I have a fixed user license in our production environment and I have
administrator and unrestricted access.
Another user also has a fixed license in production with same admin and
unrestricted access.
We both Incident form in search mode and
Also, run the Sync Search Database, so that you can see workflow objects
associated with individual fields within a form.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Thursday, May 24, 2007 3:07 PM
To:
Eric Alfonso
Remedy Support Team
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Thursday, May 24, 2007 3:08 PM
To: arslist@ARSLIST.ORG
Subject: search fucntion is working weirdly in thick client
It's currently 6.3...but planned to upgrade to 7.x in the near future
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rogerio
Sent: Thursday, May 24, 2007 1:27 PM
To: arslist@ARSLIST.ORG
Subject: RES: Select Distinct in Table
Hi List,
I have problem when I'm trying to configure assignment for group base on
operational categorization any advices'
Regards,
Rami
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
More details would be helpful since you are not specific as to what the
problem is.
** See what's free at http://www.aol.com.
___
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I have this set to run every night...
C:\Program Files\AR System\Admin\aradmin.exe -u ar admin login -p
ar admin password -x ar server -s
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May
The assignment configuration form will let you do that. Just set the
company and the operational categorization and don't forget to select
what applications the assignment rule takes place in. That should do
it...
-Matt
Matthew C. Gayford
Technology Support Specialist - Client Services
As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM
7. That's not a hard and fast requirement, as you could map them the other
way, but it would be a quite large and complex task, because the 2.x CDM is
about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to
Hello all,
We are currently running:
ARS 6.3
Help Desk 6.0
CMDB 1.1
Solaris 9, Oracle 9
We have not implemented CMDB 1.1 yet, although it was installed along
with Help Desk. Management has asked me to get more information about
how to go from CMDB 1.1 to 2.0. Is there a white paper available,
Hi Matt,
What do you mean by select what applications the assignments rule takes place
in?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gayford, Matthew C.
Sent: Friday, May 25, 2007 1:40 AM
To:
From the Assignment link I have configure group to handle operational
categorization which I select the contact company + Company + available
systems but the Assignment didn't go and the INC ID shown as in progress
From: Action Request System discussion
It's not that it isn't compatible per se, it's just that you probably don't
want to go to the work it would take to map ITSM 6 to CMDB 2.x, especially
since you would be on the bleeding edge the whole time. It would be far
worse going the other way, BTW.
Rick
_
From: Action Request
Hmm. That's what I was afraid of, although we were assured that 2.0 was
compatible with HD 6... Thanks for the info, it gives me some leverage
to use with management.
John
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
:)...ya beat me to the punch
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Thursday, May 24, 2007 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Select Distinct in Table Field?
**
A very nice solution if you are able
Ahhere we get into some more specifics that I didn't present before
I have Table A with unique records.
Table B has a one to many relationship to Table A
I have a Join between A and B...lets call it C...I need my table to be based
off of C for qualification purposes...but I only want to
Hi Erin, was your email supposed to be blank? :S
Neel Gautam
Accenture - Chicago Delivery Centre
Office: 312-693-7279 Mobile: 630-440-6335
MSN: [EMAIL PROTECTED] AIM: neelgautam
Core Values:
Stewardship
*
Best People
*
Client Value Creation
*
One Global
And...since you are an affirmed newbie, leave your Admin Client open
while you're running the SYNC, do it during OFF hours and don't let you
machine go to sleep.
Pain points learned :-)
Gp
George Payne
Assistant Director, User Services
Information Technology Services
University of
hi!
Trying to import via the 7.0.1 Admin tool, Remedy Requester (import in
place), but rec'ing the following error:
Changing the type in the field mapping structure is not allowed:
Ticket Criteria - Date (ARERR 8731)
The following item was not imported: Remedy Requester (ARERR 55)
Anyone seen
From the Error Message Guide:
8731
Error
Changing the type in the field mapping structure is not allowed.
When modifying an existing field in a form, you attempted to change a field
to a different type.
If you set your Admin Tool's Handle Conflicting Types setting to Replace
with New Type you
On the right hand side of the assignment form are a series of checkboxes
- those tell the assignment rules in which application (e.g. inc mgmt,
chg mgmt) that the rules should apply.
-Matt
Matthew C. Gayford
Technology Support Specialist - Client Services
Information Technology Systems
Just to be sure check the assignments and make sure they are available
in which ever application you are using. Also be sure there are no
overlapping assignments that might be causing any confusion.
I ran into a similar error when I attempted to use an incident template
from the requestor
I think Fred is right on the mark.
FWIW: I think the reason that the order (which is just one part of the
structure) of the XML is checked before the filters are invoked is
that the WebService must first parse the XML, and the parser is doing
it in a normal XML WSDL based way. This error is
Hi Listers,
Thankyou for the tips provided in getting the definiion of filter guide
using the NET API.
I have yet another requirement where i need to get the information of the
list of operations involved in a webservice and the fields mapped in the
input/output mappings of the corresponding
I thought you were suppose to use the template..
admintool select form, select create template.. then it exports to your
desktop..
username and password are there.. ?
or am I off again.. ? this is not what you want.
On 5/24/07, Rick Cook [EMAIL PROTECTED] wrote:
**
The Remedy Email Engine
Not in v7 - there are settings in the Email config form for the Incoming
mail that you set to use either authentication in the body of the template
or the email address itself.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick
Vinod,
I am not a .NET API person... but
I think your looking in the right places. But your just not finding
what you think you should be finding.
Based on the C API guide the actual object is stored in chunks of XML.
Specifically if you look at theARExtReferenceStructs, specifically
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