Re: Operational Categorizations

Hi, We are just about to go live on ITSM7. We think of Operational as "what we do" and arrange them as follows: 1) Fixing errors 2) Applications 3) Local Client 1) Fixing errors 2) Applications 3) Server 1) Fixing errors 2) Applications 3) Metaframe 1) Fixing errors 2) Workstation 3) Por

Remedy automation using VBA

I am working on Remedy automation using VBA. I need to know 1. How to get all children at one go? 2. Why does Click() fail for the following snippet Dim objARSession As New ARUSER.COMAppObj Dim objARWindow As ARUSER.ICOMFormWnd2 Dim sessionID As Long Dim strSystem, stUserName, stPassword

Re: Remedy workflow modification auditing

In a message dated 8/20/2007 5:33:43 A.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: IT Prophets, LLC Not sure how this tool may be beneficial to our team - I use arinside to trace the workflow. I do need to document workflow though. I went to the website and I did not see any ex

Timeout error

Hello all. I am getting the following error Timeout during database update -- the operation has been accepted by the server and will usually complete successfully : perdv17 (ARERR 92). Is there a setting I can change to extend the timeout value? Regards, Ben Mastaglia Systems Administrator Mo

Re: BMC's Web Based ITIL Training Course vs Others'

HP has also come up with something very close to Airport simulation, called 'Race to results'. It is an F1 race simulator based on ITIL v3.0, whilst the airport thingy is still on v2.0 regards, Murtuza Bookwala From: Action Request System discussion list(ARSL

OT: Remedy developer available in Hongkong

Hi ARLIST, Can some one let me know the remedy opportunities in Hong Kong or companies using remedy? Thanks, Archana ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: BMC's Web Based ITIL Training Course vs Others'

Thanks Rick. I will go with the cheaper course. Thanks to others as well. On 8/22/07, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** It is a classroom exercise, and involves a program written by (or at > least FOR) BMC to simulate outages of various kinds at a typical airport. > Airports are used be

Re: Modify a View Form entry using Java API

Thanks Carey. That was helpful... Since I come from the DB bunch, I too think of Filters as RDBMS Triggers.:) And you are right, with Bulk Transactions, i would expect some benefit from preventing mutliple trips across the network. We finally found that the delay in a thread going to the next AP

Re: ARS 7.01 -P4

I've been battling this probem for months! It's about damn time they fixed it! Warren On 8/22/07, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** I didn't have any problem downloading any part of p4 - just finished > it, in fact. I do question why one would need to use P4 of Migrator, since > it o

.Net example needed for looking up field information for given form.

All, I am in a need of a specific .Net example for looking up all the fields and their properties for given Remedy form. I am working with a .Net developer (w/o remedy experience) in building a template generation tool. I can save significant time by using an existing set of code. Thank You

Re: ARS 7.01 -P4

I think I found a big bug -- still testing.. tomorrow ;-) issue is the Accounts, after the install you cannot change it even as admin in either the UT or AT.. --- I did this on 2 different boxes.. seeing same error.. you cannot change the servers you connect to. Anyone else getting that ? On 8/2

Re: 5x Client to 7x Server

A customer is running version 4.51 and 5.1.2 clients(api programs) against 7.01 server running on solaris. No problems at all. -- Jarl On 8/22/07, Tanner, Doug <[EMAIL PROTECTED]> wrote: > ** > > > > I've opened a ticket with BMC on this already this morning but have heard > nothing back from th

Re: 5x Client to 7x Server

We had to rush to update our clients from 5.1.2 to 701 after the server upgrade to 701P2. What we had happen was that the old client was causing an api EXP error and would cause a 'thread storm' (we coined that phrase) that would cause all available threads to be used and basically stop the server

OT: KINETIC DATA AWARDED GSA SCHEDULE 70 CONTRACT

All, Kinetic Data has been working hard and is excited to announce that we are on the GSA Schedule 70 Contract. A special thanks to all of our customers for their support. The contract covers both: Kinetic Request (Service Request Management System) Ki

Re: Reports in Crystal 9 embedded and converted for Remedy ITSM 7.X

We recently upgraded to ars 701P2 and all of our reports had been created in Crystal 8.5 and 9. Most worked just fine after upgrading. Some had to be opened in Crystal 11 and saved, then worked fine. Most run off off a button on a report form that can include parameters feed through a dialog for

Re: ARS 7.01 -P4

Had to have them put Migrator on a separate ftp site to successfully download it. Installed it and it did not resolve the issue. Even though I was getting error 2004 (thread issue), in actuality the active links were migrated successfully anyway. Go figure ! Susan On 8/22/07, Rick Cook <[EMAI

Re: ARS 7.01 -P4

I didn't have any problem downloading any part of p4 - just finished it, in fact. I do question why one would need to use P4 of Migrator, since it only resolves one issue - and a fairly arcane one at that. SW00268652 Migrator crashes when opening a server with SCC enabled. Rick On 8/22/07, pa

Reports in Crystal 9 embedded and converted for Remedy ITSM 7.X

I attempted to convert an existing report that we have that was written in Crystal 9 (against our Remedy 6.3 server with ITSM 5.6) and convert the report using the Remedy 7.X ODBC driver supplied by the Remedy 7.X User tool. I remapped the fields on the report to the new form and it ran fine from

Re: BMC's Web Based ITIL Training Course vs Others'

It is a classroom exercise, and involves a program written by (or at least FOR) BMC to simulate outages of various kinds at a typical airport. Airports are used because most people have been in one, and can visualize fairly easily the types of issues that could befall one, and the effects of those

Re: ARS 7.01 -P4

OK, Thanks.. that is something to watch for.. must be at the server side... I am running ARS 7.01 P3 Server and UT AT work fine.. I'll be Sweating on that one.. thanks.. again On 8/22/07, Mike Wallick <[EMAIL PROTECTED]> wrote: > > 7.0.1 patch 4. > > On 8/22/07, patrick zandi <[EMAIL PROTECTED

JOB: Remedy Admin/Developer in Houston, TX

This isn't an "official" announcement coming out of HR at my company, but I was told that I can post it on the ARSlist by my manager. **PLEASE DO NOT REPLY TO ME IF YOU ARE INTERESTED. CLICK THE LINK BELOW** We're looking for a full time Remedy Administrator/Developer that can help support ITSM

Re: Error in query..URGENT

Hi Rick; Well, unfortunately, I'm old school, and by that I mean have been in the tech-industry since '78... so "been there and coded in that", and on almost every platform as well. ARServer since '99 There is a major difference in "Coding" (asm, c, java, and what ever) and "Configuring" wh

Re: BMC's Web Based ITIL Training Course vs Others'

Interesting discussion guys. I still have two questions: (1) Is the content of BMC's ITIL foundation (WBT) course any different from the one offered by itpreneurs.com? Second one is less than half the price! For reasons I mentioned in original post, I believe the contents are the same. Can anybody

Re: ARS 7.01 -P4

7.0.1 patch 4. On 8/22/07, patrick zandi <[EMAIL PROTECTED]> wrote: > ** > Against what Server.. 5.12? > I have user / admintool now on my system and they seem to be working fine so > far.. > The result you had below.. I definately do not get. > > > On 8/22/07, Mike Wallick <[EMAIL PROTECTED]> wro

Re: Error in query..URGENT

Well, Robert, that's kinda the downside to a development platform as powerful as Remedy ARS. Ever program in C or Assembler? You can create programs that do almost anything, which is great if you know what you're doing, but hell on wheels if you don't. You can take the address of a pointer in C

Re: Removing mass amount of Users

Thanks for the kind words, I was just the first to respond, there are many others here that have the same understanding of the ITSM4/5/6/7 "guts". The lack of a proper data-dictionary for the V4/5/6/7 products has been the "Learning Factor" for all administrators. Before good analysis tools, it wa

Re: Backup and restore arsystem oracle db: results in corruption errors!

LANG, LC_ALL, etc. are environment variables that define/set the server localization information. See http://www.opengroup.org/onlinepubs/009695399/basedefs/xbd_chap08.html for more information on the available options. The important thing here is that the source and target server are localized in

Re: Production

Here are my 2 cents about this topic... (will probably be more than a buck's worth though :-) ) First never trust anyone's documentation. We are all human, and unless 100% automated, mistakes will be made! Always have a DEV->TEST->PROD process. I know of the additional costs, but for safety

Re: Error in query..URGENT

One would "Hope and Think" that the "Administrator tool is bullet proof", and by that I mean, since you must do EVERYTHING via this GUI Tool, you should not be able to shoot yourself in the foot. For example, deletion of attachment pool from ALL views of a form AUTOMATICALLY cascades the deletion

Re: Operational Categorizations

I did misquote myself on the Cats - Tier 2 would be "Software" and Tier 3 would be "Laptop". The CI would be the specific laptop, and the product cat would show the software. Keeping the Tiers generic keeps them short and flexible and easy to maintain, too. Rick On 8/22/07, Pierson, Shawn <[EMA

Re: Backup and restore arsystem oracle db: results in corruption errors!

Axton Would you elaborate on arsever localization (base language installed) and arserver host localization (LANG) I´d appreciate it very much Sincerely, Mau 2007/8/20, Axton <[EMAIL PROTECTED]>: > Are the localization settings the same between servers A/B and X/Y. > You did not give OS, some

Re: Backup and restore arsystem oracle db: results in corruption errors!

Hi Axton OS is Linux, Red Hat 4 Let me take a look at the language settings, and let you know how it goes Thanks very much Mau 2007/8/20, Axton <[EMAIL PROTECTED]>: > Are the localization settings the same between servers A/B and X/Y. > You did not give OS, some some things to think about: >

Re: Repost: Wildcard in STRSTR function?

I don't know what version ARS you are using.. But I was Bug;s listed in the Docs for P4 concerning this .. SW00265515 Carriage returns for STRSTR and SUBSTR functions are handled differently by Internet Explorer, Firefox, and BMC Remedy User. On 8/22/07, Opela, Gary L Contr OC

Re: Data Visualisation Event Handling using PERFORM-ACTION-SEND-EVENT

Hi Carey, Thanks for your help. You've put me on the right track. Looks like I need to create JavaScript that uses setEventHandler Method. I didn't release that the server calls to the Java Module were indirect via the web session. I think I can understand there reasoning for doing it this way

Re: Repost: Wildcard in STRSTR function?

Hey Phil, It appears you are trying to append the comma to ensure you get the specific value. You can simply code it as follows and it will work: STRSTR($String 1$, $String 2$ + ",") ...returns 16. Is there any reason you need to use a wildcard value? I used a comma for a similar search and

Re: ARS 7.01 -P4

Against what Server.. 5.12? I have user / admintool now on my system and they seem to be working fine so far.. The result you had below.. I definately do not get. On 8/22/07, Mike Wallick <[EMAIL PROTECTED]> wrote: > > I got the installers downloaded (Win 2K3 SP2, SQL 2000 SP4) and I > _just_ got

Re: BMC's Web Based ITIL Training Course vs Others'

The way this is described--and this is the impression I got from the sales guy--is that this is more a sales presentation or a "see how this process/system can help you" type presentation than a bona fide training presentation. And I think you're right--I believe this was given to a lot of the gov

Re: Production

To prevent this from happening - can we identify all the objects and dependencies and backup the data associated with those objects - scrub the data and reimport into the form? ** Get a sneak peek of the all-new AOL at http://discover.aol.com/memed/aolco

Re: BMC's Web Based ITIL Training Course vs Others'

When I went, we had a projector that had a picture of an airport at the front of the room with identifiers of some sort on locations of the airport. Then there were a few groups of people that were divided up. They used less specific terms, but they set up the first group to function as the call

Re: ARS 7.01 -P4

according to the Doc's your outta luck SW00268652 Migrator crashes when opening a server with SCC enabled. On 8/22/07, Susan Palmer <[EMAIL PROTECTED]> wrote: > > ** I'm just trying to download the migrator portion and it timed-out out > twice. I'm getting occasional thread errors with migra

Re: Operational Categorizations

The problem is that in what appears to be the new "recommended" way, Install would be Operational Categorization Tier 1, Microsoft Project would be the Product Name, and your laptop would be a CI that is related to the ticket. I agree with you though, I prefer the old way better. -Ori

Re: BMC's Web Based ITIL Training Course vs Others'

Pat, come on. What's wrong with you? You know managers don't need training! They know everything! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, August 22, 2007 10:47 AM To: arslist@ARSLIST.ORG

Re: BMC's Web Based ITIL Training Course vs Others'

Awesome! Please tell me more about the simulation. I asked the BMC sales guy, but he refused to give me any real details. He just kept saying, "It's great...it's great. You've GOT to do it." -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED

Re: Repost: Wildcard in STRSTR function?

Okay, here's what to do. To find more expanded syntax, check out a post I posted yesterday about table fields. Save the string1 in a tmpstring field Use STRSTR to find the index of the , then use SUBSTR to cut off the first value. Compare it to string 2 to see if it's in there. In your below exam

Re: Production

The biggest danger in "rolling back" code changes in Remedy isn't in adding new functionality but in deleting old...particularly when fields/forms that are deemed "no longer needed" are deleted. When this happens, the data in the underlying database is deleted, too. If this happens, recovering th

Re: ARS 7.01 -P4

I got the installers downloaded (Win 2K3 SP2, SQL 2000 SP4) and I _just_ got it installed on one of my dev boxes. Using a patch 4 admin tool, so far any form I open with a table field crashes the admin tool if you try and look at the field properties of the table itself. Lucky for me, I'm not plan

Re: Padlock Dissapears?!

Did you also check to make sure that, if you might open it in a different view, that the button was on all views? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMA

Re: BMC's Web Based ITIL Training Course vs Others'

Actually, my ITIL training involved a Quake Team Arena simulator instead. :-) Just kidding, but the "flight simulator" is supposed to be the airport simulation. The airport simulation is basically just a more complex version of that game where you have a line of kids passing a message down the l

Re: BMC's Web Based ITIL Training Course vs Others'

Well that is definitely not the way the Gov does it! Everyone learn prior to implementation? That is just no fun! On 8/22/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > > ** I don't know if this is done for everyone, but our BMC sales rep > arranged for the I.T. management of my company to get t

Re: Repost: Wildcard in STRSTR function?

I'm not sure how all the elements connect. What does String3 have to do with it? Isn't it two separate checks, as in... If String2 is in String1, do something... If String3 is in String1, do something else... ? I don't know if it's just me, but to me your description of what you're trying to d

Re: BMC's Web Based ITIL Training Course vs Others'

Excuse my ignorance, but there's a flight simulator in BMC's ITIL training?! I remember a BMC sales guy mention something about an airport simulation, but never anything about a flight simulator. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTEC

Re: Padlock Dissapears?!

What about permissions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Padlock Dissapears?! It only has 2 links attached, and both of

Re: BMC's Web Based ITIL Training Course vs Others'

I don't know if this is done for everyone, but our BMC sales rep arranged for the I.T. management of my company to get the flight simulation portion free. It doesn't hurt that we're up the street from BMC's headquarters, but they might be able to arrange something like that. ITIL doesn't work if

Re: Padlock Dissapears?!

It only has 2 links attached, and both of them only fire when the buttin/image is pressed?! The help desk is poped up via a dialogue page, when the user clicks the link the page pops up. Now the field mapping on the sole active link is set to default values therefore the padlock 'should' appear?!

Re: 5x Client to 7x Server

The passwords do indeed get toasted - we've got live v5 and v7 systems, and I setup a few users for the v5 system via the v7 client, none of them could login. Amend the passwords via the v5 client, and all was fine. From: Action Request System discussion list(ARS

Repost: Wildcard in STRSTR function?

I couldn't find this post on the web server, so I thought I'd r Folks: I couldn't find this post on the web server, so I thought I'd repost it. Any thoughts on this? Thanks, --Phil - Forwarded Message From: Phil Murnane <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Cc: Phil Murnane <[EMAI

Re: BMC's Web Based ITIL Training Course vs Others'

Ah - quite right - the Flight Sim is definitely a classroom situation. I highly recommend it, though, for those who can bring an ITIL instructor on site. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, August 22

Re: 5x Client to 7x Server

There are a few API differences (as you know), but I wouldn't think that those would cause DB corruption. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, August 22, 2007 8:16 AM To: arslist@ARSLIST.ORG Sub

Re: Operational Categorizations

I like the old way better, with a twist, to accommodate the Product cats. Think of it in terms of a sentence, from the user's perspective: I need to have a of done to my . i.e. I need to have an Install of Microsoft Project done to my Laptop. Then the Product cats can list the details of the h

Re: workflow to open word document and populate fields...

Thank you all for helping me out. Rocky - wrote: > > I need help creating a workflow... I have a form with a button and I need > that button to push the values of the fields to a word document or > template. I tried using dde.ini but I can't set it up to put the field > values only(without the

Re: 5x Client to 7x Server

Thanks Patrick, the ticket was opened by and for a Customer of mine :-) I personally have given up on BMC support. Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, August 22, 2007

Re: 5x Client to 7x Server

Doug, you expect BMC to contact you the morning you submit a ticket.. You must have premium support.. WOW... I would be happy to get phone calls or even a response the same Day or 2.. I am Really Jealous here... ARS 5. clients will not handle the crypto - the same. There are some issues, and when y

Operational Categorizations

Good morning, We've had a meeting and the management wants to consider reversing the Operational Categorizations. It doesn't really make sense to me, but I thought I'd post it here and see if anyone else has done it, and if so, what ramifications you've run into. In the normal way that BMC sugge

Re: Production

Kathy, Our process is a little different and will reduce issues like you saw. BMC is not alone in not documentating all changes they make to code, so you should test and develop in a system as close to production as you can. So after we apply any patches to our production system and everyt

Re: BMC's Web Based ITIL Training Course vs Others'

Rick, you are probably talking about on-site course. My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can anybody confirm? On 8/22/07, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** I took BMC's a year or so ago - if you get the one with the BMC Flight > Simulator in it, I fou

5x Client to 7x Server

I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Develope

Re: BMC's Web Based ITIL Training Course vs Others'

I took one at a local vendor here in Houston and it was pretty good. It was a 2.5 day course, where the last day had the exam prior to lunch. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent:

Re: ARS 7.01 -P4

I'm just trying to download the migrator portion and it timed-out out twice. I'm getting occasional thread errors with migrator. Susan On 8/22/07, patrick zandi <[EMAIL PROTECTED]> wrote: > > ** Anyone install this yet ? even a little, and play? > Any Complaints ? > > ENV: Win 2003 /SP2 > > --

Re: BMC's Web Based ITIL Training Course vs Others'

I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big help, as did the rest of the class, in making ITIL more tangible. It did include a proctored (required for cert) exam at the end. Rick _ From: Action Request System discussi

BMC's Web Based ITIL Training Course vs Others'

Listers, I am trying to figure out the best place to take web based ITIL Foundation course. BMC's seems to be a terrible deal. BMC offers Web Based ITIL Foundation course for US $499, with 16 hours of course material, no exam. It appears that the course is hosted at itsmcampus.com. http://services

DB2 relational qualification

Hello all, When using Remedy ODBC driver, We are having some problems executing qualified queries with any DB2 function (DATEADD etc.) in the query condition. We get the following error message whenever we use any date / timestamp column. System.Data.Odbc.OdbcException: ERROR [42S] Data types

Re: AREMail engine: Email address field gets truncated to 255 characters

Sorry. I've been tied up with setting up a new server. Lost track of many items over the last few weeks. Instead of using a notify action with a filter the truncation issue can be bypassed by doing a push fields to the AR System Email Messages form. Below is the push that we do to be able to se

ARS 7.01 -P4

Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: Data Visualisation Event Handling using PERFORM-ACTION-SEND-EVENT

Graham, I have some of my own sample code working... and I must confess that the model is still a bit confusing to me.So this is just a first read over your code... testing should be done... I think your problem is that you have an event handler set up for "MidEvent" and you passing an event cal

Data Visualisation Event Handling using PERFORM-ACTION-SEND-EVENT

Hello All, Has any one had any luck using the special command "PERFORM-ACTION-SEND-EVENT F" to send events to their own custom Java module? >From an active link on a button I action the following "Run Process" command. PERFORM-ACTION-SEND-EVENT F536870916 MYTESTEVENT "$message$" Checking the lo

Re: Steps to update group list on the User form

I don't think ARReload would even work since the data is cached by the User tool and not the server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Broyles Robert K Mr CTR USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 8:44

Re: Is there a way to logoff users if logged in and did not use the system for more than an hour

Hi Syed, The Floating license timeout works. If a user is holding a floating write license token, the system also frees the token at this time. However, from the admin tool you can also release a user's license once every two hours. If you try to release more than once within 2 hours it gives err

Re: Steps to update group list on the User form

I would use it, but I would have to incorporate a Run Process action after I modify each group name. I don't think that would be a good idea. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sen

Re: Steps to update group list on the User form

Would arreload fix this? I am not suggesting you try this, as it can be very impactful, I was just wanting feedback from the arslist if it would work or not. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request

Re: Steps to update group list on the User form

I just wanted to make sure that there is no possible way to refresh what the User tool sees for Group Name options. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, August 21, 2007 5:44 PM To: arsli

Re: Reg: Deletion of Cases

In an escalation there is no need to use the @@: and you do not need the ; at the end ( plus you have a space after the @@ ) And if it is a Run Process action you do not need the $PROCESS$ (That is used inside a Set Fields action) The action should be: Application-Delete-Entry "SPRT:ISSU

Re: Reg: Deletion of Cases

I think you are making this more difficult than it needs to be. Check out the escalation that remedy installs by default on the Alert Entry form. The RUN PROCESS it shows is following: Application-Delete-Entry "$SCHEMA$" $Request ID$; You should jus tneed to use this. The action type is Run Proc

Re: Reg: Deletion of Cases

I need to delete data from my UAT environment which is used by more then 40 testers. I have a data of around 12k out of which i am looking to delete 10k cases. I have created an excalation to delete only one entry (escaltion running every min) but still it doesn't work. RUN IF: 'Issue ID' = "CASE

Re: Deletion of Cases

If you do this, then you need to create a control form so you can run the escalation against an individual record instead of an array of records. If you ran this escalation against your regular form, with a run-if qualification, or with it blank, then remedy would likely try to fire that Applicati

Re: User Logs in multi-server environment

Hi, >From my experience with RRR|License and combining logs from Server Groups, I have found that the logs are very hard to combine. They definitely do not contain the same data, and the FLOATING-count seems to be that of each individual server. Excepy when all licenses are in use. I had to creat

Re: Deletion of Cases

** You could use the process: Application-Query-Delete-Entry   For example: Application-Query-Delete-Entry "SPRT_Issue " 'Create Date' < "1/1/07"   Greg--- [EMAIL PROTECTED] wrote:From: remedy arlist <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSubject: Re: Deletion of CasesDate: Wed, 22 Aug 2007 13

Re: Is there a way to logoff users if logged in and did not use the system for more than an hour

That setting is supposed to drop the license token the logged in user has hold of. He/she isn't logged off, but has lost the token. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers

Re: Deletion of Cases

Hi AV, The idea is that Application-Delete-Entry is used with an escalation that runs on daily basis. Unless you have to delete let say 1000 recs it makes no sense to use SQL. DC From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Re: Reg: Deletion of Cases

AV, The "Run If" qualification would find the records to delete. Then all you need is an "If" action that does a "Run Process" with the command line syntax being: Application-Delete-Entry <*form_name*> <*entry_ID*> Marc Simmons On 8/22/07, remedy arlist <[EMAIL PROTECTED]> wrote: > ** Hi Lis

Re: Is there a way to logoff users if logged in and did not use the system for more than an hour

Could you help me to understand where and how you confirgured this.(1 Hr lockout). I am also looking out for something like this AV On 8/22/07, Syed Basith (sbasith) <[EMAIL PROTECTED]> wrote: > > > Hi all, > > We have some issues with the Floating License and the want the users to > be logged o

Re: Deletion of Cases

You are correct, that statement only deletes one entry at a time. However, whenever you use it in an escalation, it will delete all entries that meet the Run-If qualification. For instance, if you use the Run-If of 'Create Date' <= ($TIMESTAMP$ - (((60 * 60) * 24) * 50)) and there were 1,000 ticke

Re: Deletion of Cases

Hi Guys, The command Application-Delete-Entry "$SCHEMA$" $Request ID$; can be used to perform single delete only. Do anyone knows how to perform deletion for bulk of data. Using of create date less then a specific date was not a bull's eye in my case. Please advice. Regards, AV On 8/22/0

Is there a way to logoff users if logged in and did not use the system for more than an hour

Hi all, We have some issues with the Floating License and the want the users to be logged of from the system if he is connected and not used for form than one hour. I set the Floating License Timeout to one hour. Will this help or is there any other way to logoff the user if he is not using ? T

Re: BMC have done it again

>From a money perspective, doesn't it make sense? If your customers don't know they can build their own apps, then they'll buy more OOTB, which require separate licenses, yes? _ From: Bradford Bingel [mailto:[EMAIL PROTECTED] Sent: Monday, August 20, 2007 11:51 PM Subject: Re: BMC have

Re: Deletion of Cases

I believe proper formatting of the run-if you stated below would be to put the calculations with the $TIMESTAMP$ keyword rather than the field so you do not have to re-perform the calculation on each row in the table. I'm not quite sure why remedy performs the calculation agains the field. Below wo

Re: Padlock Dissapears?!

What kind of workflow is tied to the button? Maybe it's set to be hidden when certain events occur or only show in certain modes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 4:52

Re: Steps to update group list on the User form

So, Fredrick and Roger you are both saying that it can't be done at all? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Padlock Dissapears?!

Hi All, I wonder if you can help me? On our helpdesk tickets we have a padlock which when you click on it pops up a security question window. Now this keeps diserpearing every now on then on some users, when i clear the users local cache it re- appears however it can then disserpear within hours?

Re: Deletion of Cases

Hi All, Suppose that you need to trim records in a form named Form1. Open Admin tool. Search for CleanupAlertEvents escalation. Save CleanupAlertEvents escalation as CleanUpForm1. Modify CleanUpForm1 to run on Form1. The run if condition for CleanUpForm1 shoud be: ( 'Create Date' + (((3

Reg: Deletion of Cases

Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Pl

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