Re: putting french / german / spanish characters in a normal form

You'll have to do all of these three things: 1. Set up your database to handle unicode (or to use a code page that has the éáê and other fancy characters you'll need) 2. Set up your AR Server to handle unicode (or ...) 3. Set up your Windows OS to use the code page that contains these characters.

Updating records w/ Push Fields

I'm trying on to update records in AR System forms. When I make a changes on FORM A (Modify) automatically another form (FORM B) is updated too... I've created a logic that I think is not so good... My workflow deletes data from FORM B and send it again (Push Fields Action) to my FORM B...

Escalations

Good Morning All, This morning all escalations appear to have stopped working. Escalations fire for different forms at different times to do set fields, push fields, and notifications. Has anyone run into this? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain ESM Remedy

Refreshing data in a parent form after a push action

Can anyone help? I have an application where ‘Form A’ is the main form and ‘Form B’ is pushing data to the new form on the click of the close button. Form B is displayed over the top of form A Data is pushed from Form B to form A Form B closes to display Form A underneath but the data is not

Re: Escalations

In the admin tool, server config, confg tab. Disable then enable escalations. That should restart escalations On Mar 6, 2008, at 6:54 AM, Brittain, Mark [EMAIL PROTECTED] wrote: ** Good Morning All, This morning all escalations appear to have stopped working. Escalations fire for

Re: Refreshing data in a parent form after a push action

Hi Keith, Exactly your scenario is described in the Workflow Objects manual: Page 218: sending events between windows. http://documents.bmc.com/supportu/documents/93/92/69392/69392.pdf Basically you create an active link on Form A that runs on Event with $EVENTTYPE$ = TableRefresh -- this has

Re: Escalations

And if you want to know exactly what is happening I would recommend turning on and examining the Escalation log file. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands

Re: Pattern of $MENU$

Sorry folks, I was not as clear as I should have been (it was getting late for me). It's a character field named Equipment Type, tied to a Search Menu that is pulling values from a separate form AP-Equipment Types. I'm not actually typing anything in, I'm selecting one of the values from

Refresh Table - Maintain Sort

ARS 6.3 p23 (server and user tool) I have noticed an undesirable behavior with refreshing tables when using the Run Process PERFORM-ACTION-TABLE-REFRESH command. I hope there is a work-around. Here is the issue: A user clicks on a table field column in order to sort by that column. The

Re: Pattern of $MENU$

We had a non reproducable issue with $MENU$ -- it is all over the place in ITSM7. Every $MENU$ qualification would fail on the server. A bounce of the server would fix the issue. Windows, 7.0.01 at the time. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL

Re: Pattern of $MENU$

Even we had faced the same issue with ITSM 7 and ARS 7.0.1 couple of days back, one more workaround would be to detach the menu, save it and reattach it again. Cheers, Chandru On Thu, Mar 6, 2008 at 9:44 AM, Tony Worthington [EMAIL PROTECTED] wrote: ** We had a non reproducable issue with

Re: Question: Change Statuses - ITSM 7.0 (patch 6)

Peter - is it OK to create another record in the Approval Process Configuration? Thanks. On 3/5/08, Lammey, Peter A. [EMAIL PROTECTED] wrote: No. Don't create a new record in Approval Process Configuration. Modify the existing records there and modify it so that when a ticket is in the any

modify action incoming email

Hi All, I have incoming email being used to approve a change request. Wondering if it is going to bash against APDetailSignature, APSignature or just the Change form itself? I have it working correctly against a small test form error free. Also, other than calling up an outlook form for the

Re: Refresh Table - Maintain Sort

Tony, My understanding is that PERFORM-ACTION-TABLE-REFRESH is the only command which allows you to specify the number of rows to return [from a field]. With PERFORM-ACTION-ACTIVE-LINK, can you specify the number of rows to return? Stephen Remedy Skilled Professional

Re: Control over Request ID

Hi Ganga, Assuming you are using ITSM 7.x here is the logic to generate the Incident IDs in sequence. Step 1: Write a filter on Submit to generate an Instance ID if the field is NULL. Step 2: Write another filter to push the Instance ID to the NUM Generator form. Don't forget to override the

Re: Question: Change Statuses - ITSM 7.0 (patch 6)

It should be ok. According to the Help documentation on Change Management I found this writeup: Important: The Change Management application has defined the approval processes for you, out of the box. Most companies should not have to define additional approval mappings. However, you can use

Re: Cleaning Up Groups

Frank, You can use the Groups area in Remedy admin- just open the Group to be removed, then you can view which forms they have access to etc. Shawn Stonequist EMNS Inc. -Original Message- From: Frank Caruso [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 05, 2008 2:23 PM Subject:

Re: Refresh Table - Maintain Sort

Kalyan, The default sort, as defined in the table properties, is fine. It's when the user sorts it differently by clicking a column that I want to retain after a table refresh. The Change Field works but does not allow you to specify the number of rows to return. The

Re: How to find out the Request ID value of a current new entry

Hi Pascal, You can use a similar method that is used in the ITSM suite. ITSM 7 uses a supporting form called Ticket Number Generator to generate Incident numbers. This allows the service desk person to have the incident number before it is saved as a record in the database. If the incident is

Re: Pattern of $MENU$

On your Search menu do you have the Label Field the same as the Value field? If not, you will get the error. Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless |

Re: Form sql view not found SOLVED

There were some very old fields created before the year 2000 which in the database were classed as “CLOB”, but which Remedy seemed to think were “LONG.” Per Doug Mueller I ran: select fieldId, isLong from field_char where schemaId = 424 (the schemaid). That showed three fields with a value

Re: Refresh Table - Maintain Sort

Oh, yea.. huh. :-) -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/06/2008 09:52 AM Please respond to arslist@ARSLIST.ORG To

Importing to a join form

Hey everyone- Probably pretty obvious, but wanted to be sure. I'm planning to import a bunch of data for computer systems. The form AST:ComputerSystem is where I want to see the data, but it's an inner join of BMC.CORE:BMC_ComputerSystem. Since I don't want to create new records, is that

URGENT: SLA Targets not being deleted completely

Listers, So basically, we delete SLAs that are not required anymore but what seems to be happening is that SLAs are being deleted completely and are still being attached to incidents. After deleting the SLA, we don't see it in our SLM Console but when I dig deep into it, this is what I find:

Re: Updating records w/ Push Fields

What's the purpose of your solution? What version of ARS are you running? Are your forms custom forms or OOTB forms? Seth Wrye From: Action Request System discussion list(ARSList) on behalf of Tadeu Augusto Dutra Pinto Sent: Thu 3/6/2008 7:33 AM To:

Re: Cleaning Up Groups

Just export to a def file and search on the Group Name as well as the Group ID. This will catch the name in run process commands, run if qualifiers and set/push field mappings. Seth Wrye From: Action Request System discussion list(ARSList) on behalf of Frank

Re: Importing to a join form

You can import to the BMC.CORE:BMC_ComputerSystem. The required workflow is set to fire on Merge and the BMC Import tool does not allow you to inhibit the merge filters. Using AST:ComputerSystem is not recommended. Not all fields are guaranteed to be in the AST forms where as the BMC.CORE join

Re: AR System Monitor

He did mention AR System plugins and these are all plugins so I didn't list them.. The Email engine is a service... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng Sent: Thursday, March 06, 2008 2:55 AM To:

RES: Updating records w/ Push Fields

Hi, I've created a workflow that is executed everytime is Created/Modified/Deleted a record on User form (User Form from AR Sytem install)... I've created an Regular Form (Called DC-Emp). Workflow starts when I make changes on User Form. I'll show three possibilities for you: 1 -

OT: Defect - Task - SW00279798 - ITSM 7 (patch 6)

Just an FYI - there is a defect in ITSM 7 - Task. If the Task is Assigned to someone (Bob Smith) and you blank out the person's name (Bob Smith) in the Assignee field and hit save it does not blank out the Assigned To field and this is the field that the Overview Console uses to list the Tasks

Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

Ok so we got to the root of the problem causing the system to crash. So I noticed that a handful of incidents were being updated with work info. This work info would push back to the related Service Request. But there is a filter that would loop and keep looping endlessly until the system

Re: Defect - Task - SW00279798 - ITSM 7 (patch 6)

Yeah, I discovered that too when you change groups. I basically just went into the workflow to correct it. The fix included an update to the active link TMS:SHR:Change_AssigneeGroup_1. In that active link you have to add to the Set Fields action to set 'Assigned To ID' to NULL. Although I didn't

Re: Control over Request ID

Hey I was not there, Hold on. I am not using any ITSM. Mine is completely customised application developed from scratch. -- Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) On Thu, Mar 6, 2008 at 9:29 PM, Kalyan Krishna Nethy [EMAIL PROTECTED] wrote: ** Hi Ganga,

Re: URGENT: SLA Targets not being deleted completely

I have removed them by deleting the SLA:Main record for that SLA plus the multiple filters associated with the SLA depending on what you have checked off when creating the SLA. John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120

Re: URGENT: SLA Targets not being deleted completely

John, When you say 'deleted the SLA:Main record...' - are you referring to records in SLM:Service Target form? I did not find any SLA:Main form :S Were you able to get to the root cause of this issue by any chance? Thanks, Dave. John Atherly wrote: I have removed them by deleting the

Re: Importing to a join form

Hey Ben- Thanks for the reply! So I can do the import to the join form BMC.CORE:BMC_ComputerSystem (join of BMC.CORE:BMC_BaseElement and BMC.CORE:BMC_ComputerSystem_)? Or do I need to do it to the regular form BMC.CORE:BMC_ComputerSystem_ (underscore)?Will workflow create the entry to Base

Re: Importing to a join form

The workflow will create the underlying forms. You do not need to import into the underlying forms. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: March 6, 2008 7:50 PM To: arslist@ARSLIST.ORG

Re: Pattern of $MENU$

$MENU$ patterns below version will work in earlier versions of ARS, but not if the search qualification defined in the search menu contains a dynamic field reference. e.g.: 'Equipment Category' = $536870913$ There was a workaround for this, however (see attached). This workaround should still

LDAP arplugin failure problem

Hi Listers, I am appealing to people smarter than myself. I currently am having an issue with an LDAP import. Here is the scenario: We are connected to the LDAP and can run queries on the Vendor Form that return the record we want to see. However, when we run the same query through a

Re: URGENT: SLA Targets not being deleted completely

Forgot that it has an aliases called Service Level Agreements. John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Dave.ARSList

Program for reading log files

Many years ago during the version 3.2 days I think, there used to be a utility that you could use to scan log files to study the time differences between send and receive events on API's... Is that utility still around? And if so what is it called and how could I source it? Cheers Joe D'Souza No

ITSM7 - Making Change Templates Visible

ITSM v7 Patch 6 Am I missing something here? Is it possible to make (change) templates available for the whole Company by default or do you have to link them to every support group individually (on the authored groups tab)? TIA

Re: ITSM7 - Making Change Templates Visible

You make it visible by assigning it to the group/groups that will use it. -Original Message- From: Kevin Shaffer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 6 Mar 2008 2:34 pm Subject: ITSM7 - Making Change Templates Visible ** ITSM v7 Patch 6 ? Am I missing something here??

Re: Program for reading log files

Search for arloganalyzer on the bmcdn. arlogtmr has been retired, and won't work on 7.x logs. 0. Install and add directory to your path 1. Copy all the relevant logs into a new folder 2 Open a command line into that folder a Execute this command: arpreparelogs -o final.log *.log b

Re: Program for reading log files - RESOLVED - pending download of arloganalyzer

Thanks Tony! That's exactly what I was looking for.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Tony Worthington Sent: Thursday, March 06, 2008 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Program for reading

Re: Pattern of $MENU$

I am confused now. I am using the same setup on other fields with no problem, but for some reason on this form it doesn't want to work. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140

Re: Pattern of $MENU$

Andy, What search qualification do you have defined in the menu attached to the character field? --Thomas - Original Message - From: Mayfield, Andy L. Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, March 06, 2008 1:58 PM Subject: Re:

UNSUBSCRIBE

This is a multi-part message in MIME format.How do I get off the list. I am not doing Remedy any longer and the there is a lot of action on this list. Thanks.. Tony Benitz From: Action Request System discussion list(ARSList) on behalf of Thomas Bean Sent:

Output of field contents to file via a filter action

Hi everyone - I'm attempting to output the contents of a large character field to a file via a filter action. I must use a filter because this process will be used for processing emails coming in to our server. Above a certain size I want to output the email body to a file and then attach that

Escalation Queue

The configuration guide says that each server automatically creates a escalation queue. I looked and I do not have one. Also I cannot add one because there is no choice on the drop menu. Escalations are enables on the Configuration Tab in the Admin Tool. Also there are no entries in the ar.conf

Re: Output of field contents to file via a filter action

Mike, Here is one option (there are probably many). Since you are on Windows create a small .Net console app with the .Net ARS API that retrieves the email contents by querying the form, then creates a text file of the contents of the email, then attaches the file to an Attachment Field in

Re: Pattern of $MENU$

I get the same result whether I have it set to display as a drop-down or an edit field. It doesn't seem to make any difference. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140

Re: Pattern of $MENU$

If you change the display of the field to display as a Drop Down then you can take out the Pattern $MENU$ setting. Drop Down display style fields will not let you type in the field at all so there is no need to perform pattern validation. Thanks Peter Lammey ESPN MIT Technical Services

Re: Pattern of $MENU$

'Equipment Category' = $536870913$ is qualification for search menu. I believe this would be called a cascading menu, where I have 3 menus where the available options depend on the value selected in the previous menu. 'Equipment Category' references a field on another form and the $536870913$

Re: Pattern of $MENU$

LOL. Geez , don't I feel stupid now. I didn't catch onto that. Thanks guys. That should fix me up. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From:

Re: Pattern of $MENU$

Hi Peter, I've actually had that strategy bite me in the past. It turned out that a user had recorded a macro to submit one of their more common tickets for them. At the time he recorded the macro, we had a value of In Process in the menu. I did not notice a problem until after we'd removed

Question: ITSM 7 - Change / Tasks - Sequencing

I apologize if this question is basic, but is it possible to have Tasks that are not part of the sequence - i.e. 1, 2, 3. Or do you just make it the same sequence number. Thanks. ___ UNSUBSCRIBE or access ARSlist

Re: UNSUBSCRIBE

Read the bottom of the email On Thu, Mar 6, 2008 at 2:12 PM, Benitz, Tony : CO IR [EMAIL PROTECTED] wrote: How do I get off the list. I am not doing Remedy any longer and the there is a lot of action on this list. Thanks.. Tony Benitz From: Action

Re: Question: ITSM 7 - Change / Tasks - Sequencing

I think you can make them the same sequence number. Date: Thu, 6 Mar 2008 18:23:32 -0500 From: [EMAIL PROTECTED] Subject: Question: ITSM 7 - Chan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: Question: ITSM 7 - Change / Tasks - Sequencing

That is correct, but there are some Tasks they want to create without any sequence dependencies. So for example setting up the phone they don't want it to be dependant on any other tasks. Is this possible? THANKS! On 3/6/08, Kevin Shaffer [EMAIL PROTECTED] wrote: I think you can make

Re: LDAP arplugin failure problem

Hi Maria, I would guess that your LDAP server has an entry count limit on the number of records that can be returned by a search. This is fairly common -- usually LDAP servers are set to an entry count limit of 1 or 2 thousand records. If the LDAP admin is unwilling or unable to alter this

Re: How to find out the Request ID value of a current new entry

** Not sure what you're going to use the Request ID for, but you could use the GUID instead: It's applied to the entry BEFORE submit. For example, you could submit a related entry in another form, passing it the 'parent GUID' Instead of the 'parent Entry_ID'. HTH, Joel

Re: UNSUBSCRIBE

Susan, I thought you were going to get off the list and my world was ending.. hbr On Thu, Mar 6, 2008 at 6:37 PM, Susan Palmer [EMAIL PROTECTED] wrote: ** Read the bottom of the email On Thu, Mar 6, 2008 at 2:12 PM, Benitz, Tony : CO IR [EMAIL PROTECTED] wrote: How do I get off the

Business Objects XI Server Logins

I'm using Business Objects XI for web reporting and it is working quite well. The BO XI server has been set up with 10 concurrent user licenses. This would be fine except that the BMC web reporting server doesn't seem to logout once a report is generated. It doesn't take long therefore to reach

Has any one used MS SQL Express edition 2005 on arserver 7.1?

Good morning, evening or afternoon all, Has anyone been able to used the MS SQL express edition on arserver 7.1? Thanks, hbr -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume =

Re: Output of field contents to file via a filter action

An easier way to do it would be to use the Notify action. Change the Mechanism field to Other and put a number (4 and above) in the Other Code. This will create a file on your server. The Other mechanism is documented in the Workflow Objects manual (pg 76 for 7.0.x) Fred

Re: Output of field contents to file via a filter action

And another option would be to use the Plugin sever to do the task instead of the command line. ( I am thinking that the user is using the dos design pattern of putting the content into a file for some other script to operate on.) However, the script could more simply be an AR Filter Plugin that

Re: Escalation Queue

Mark, ( If you are sure that the thread is not running then) My first thought is that the server may not have a valid server key? Until there is a valid server key the server only has ONE thread and it does it all. ( including Escalations ) Other than that the escalation thread is rpc

Re: Escalation Queue

Also, are you by chance running multiple servers in a server group? If so, escalations will only run on a single server and Admin Tool Config changes will need to be made from the active (primary) server in the group. Leonard Neely Column Technologies -Original Message- From: Action

Re: Has any one used MS SQL Express edition 2005 on arserver 7.1?

I tried the express edn with 7.0 and the install failed even after repeated attempts and tweaks. Dunno abt 7.1 - Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Friday, March 07, 2008

Re: Users of Remedy Knowledge Management 7.1 Patch

Here's an interesting twist we caught today during acceptance testing on the pre-production system: Our RKM 7.2 server allows users to log in who have local passwords in ARS, or anonymous through the Self-Service portal. It refuses users who rely on AREA LDAP authentication with the error

Re: Users of Remedy Knowledge Management 7.1 Patch

And they told me to go to 7.2 because its resolved outstanding issues!!! That would have been a show stopper for us if we went in for 7.2 as our users are authenticating on LDAP Thank you so much for that information.. You probably saved me my neck as I was almost at that point where I wanted

Re: Users of Remedy Knowledge Management 7.1 Patch

I'm hoping that it is a configuration setting that I missed since I am working on so many completely different systems and modules almost simultaneously. I'm mad that I didn't notice sooner, and I am not prepared to roll back to a 7.1 system since we have converted all of our content and linked