it but hey if you like graphics
(Dont get me started on Remedy)
John Mosco
W01/GS-11
IT Coordinator
Customer Support Manager
PNG JFHQ J6
'We the people'
From: Action Request System discussion list(ARSList) on behalf of
Heider, Stephen
Sent: Wed 3/14/2007 7
Another, or additional, method would be to run a Direct SQL command each
time users login (loads the main form)
UPDATE AR_System_User_Preference SET Time_Zone = NULL WHERE Submitter =
'$USER$'
This would take effect the next time the user logged in. I actually do
this with a stored procedure
We use TS Census (now Zen Asset Management) for tracking computers and
software. Within Remedy users can select a computer and then click a
button to force a rescan of the computer.
Starting this morning (or just noticed) the ScanWkstn.exe console
program is crashing. The only thing that has
suggested would work for those users as well as those that use a
preference server.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 3/12/07, Heider, Stephen
Robert,
Are you able to insert records in Query Analyzer while logged in as user
ARAdmin?
Try placing your INSERT commands in a Stored Procedure and test it in
Query Analyzer. Then run the stored proc from workflow to see if it
works.
Here are a few posts that might be useful:
ROLLBACK
..this behavior is also present in Outlook 2007. In the new Outlook,
Word 2007 is used for all email - it can't be turned off. Even if you
don't have Word 2007 a special version of Word 2007 is installed with
Outlook 2007 for viewing emails. For additional details see the thread
OT: Remedy HTML
*I think this posting was eaten by the List email engine. I posted one
message before and one message after I sent this one and both have been
received, except this one.
From: Heider, Stephen
Sent: Monday, March 12, 2007 1:33 PM
To: arslist@ARSLIST.ORG
Subject
Rich,
The way I do it here is to include a URL in the HTML email which the
requester receives when their ticket is marked Resolved. When clicked,
the employee is logged into remedyweb and workflow selects the tab that
lists their tickets, selects the ticket that was just resolved, then
opens the
Of Heider, Stephen
Sent: Monday, March 12, 2007 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: DST Test Results on March 11th 8:00 AM
Another, or additional, method would be to run a Direct SQL command each
time users login (loads the main form)
UPDATE AR_System_User_Preference SET Time_Zone = NULL
List,
I am attempting to create a stored procedure written in .Net that uses
the ARS .Net API. Everything works as expected except when adding the
ARS API part.
I am not sure if this is even possible because it seems that you can
only have one .dll file inside a SQL Assembly, and the
Yes, but Twinkies have a 32 year shelf life :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, March 01, 2007 1:42 AM
To: arslist@ARSLIST.ORG
Subject: OT: ARSList awards meeting refreshments
All
One option would be to add an active-link on the main control form that pushes
a new record to a logon/logoff form when the user opens the form, and also when
they close the form (exit the application).
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Subject: Re: Server Logins with Multiple ARS Instances - Possible Bug
Make sure that no ARTCPPORT env var is set!
Ben
- --- Original Message --- -
From: Heider, Stephen [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 26 Feb 2007 15:34:27
I
box...you will get remedydev
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Monday, February 26, 2007 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Server Logins with Multiple ARS Instances - Possible Bug
.
Jenni Wacholz
480-445-2517
Remedy Administrator
Coventry Health Care
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Tuesday, February 27, 2007 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Re
For those who like to run test ARS installations in a virtual
environment, version 2007 was just released (still free). It now works
with Vista 32- and 64-bit. I am using it with Vista 64-bit and it runs
fine and seems to be faster than VPC 2004.
I noticed something that doesn't seem right with logging into different
instances of ARS on the same server. The server name that is visible in
the User Tool (6.3 and 7.0) and from the .Net API (v7.x) lists the wrong
server in certain circumstances.
Environment:
Windows Server 2003 with ARS
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Monday, February 26, 2007 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Server Logins with Multiple ARS Instances - Possible Bug
**
I noticed something that doesn't seem right with logging into different
is embedded each user will need to have a
custom compiled version of arssoinfo.dll on their computer.
Has anyone found a good use for arssoinfo.dll?
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider
);
What strikes me is how *fast* the User tool fires up when you come at it
via OLE. It just pops!
Tim [EMAIL PROTECTED]
v: 937-878-9045
f: 937-878-9055
m: 937-369-7012
http://www.widowfield.com
- Original Message
From: Heider, Stephen [EMAIL
After completely uninstalling ARS 7.0.0, and subsequently removing ARS
folders from a test server (Windows Server 2003), I installed ARS 7.0.1
Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went
without error. During the server installation I selected AREA LDAP,
ARDBC LDAP, and Web
go to create a vendor form
you have to type in the Available Vendor Name (ARSYS.ARDBC.LDAP).
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, February 15, 2007 8:55 AM
To: arslist
Pospisil
Technology Support Systems
▪T▪ ▪ ▪Mobile UK▪
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Heider, Stephen
Sent: 15 February 2007 15:17
To: arslist@arslist.org
Subject: Re: ARDBC.LDAP Not Available as Vendor Form
to see what is really going on.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 2/15/07, Heider, Stephen [EMAIL PROTECTED] wrote:
It's not accepting any
According to
http://www.bmc.com/userworld/vancouver/assets/sessions/ARSI-104_Cool_Sol
utions_for_LDAP.pdf and
http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf,
ARSSOInfo.dll can be used to auto-login to the Windows User Tool using
AREA.
Has anyone got this to work? Do you
List,
I created a utility that some may find useful. Thanks to Matt for
letting me host it on his site.
http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_v
iew/gid,41/Itemid,28/
http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_
view/gid,41/Itemid,28/
Scott,
I experienced a similar situation about 2 years ago. I am not 100% sure
if this is the issue, but... what is the login name used for the Remedy
NT service and SQL Server NT service?
I changed it here to a network account that has Admin access on the
server and also has access to query
Wow. I am curious as to how this is a benefit. Does anyone know why
BMC designed it this way [that each time you restart the server it skips
Request ID numbers]? There must be some benefit, I just can't see it.
Stephen
From: Action Request System
] On Behalf Of Heider, Stephen
Sent: Friday, February 09, 2007 5:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Next-ID-Block-Size - Skipping Numbers
**
Wow. I am curious as to how this is a benefit. Does anyone know why
BMC designed it this way [that each time you restart the server it skips
Greg,
I have integrated Tally TSCensus (now from Novell named Zen Asset
Management). Is Tally NetCensus a different version of TSCensus?
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Greg
Ivan,
Apostrophes are something that will need to planned for anytime you make
calls to a SQL database directly. But, it's quick to do.
In a Set Fields, replace the single ' with two '' using the Remedy
REPLACE() function. Store the result in a tmp field. Then use the tmp
field in your SQL
PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, February 07, 2007 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: use of ' in sql calls
Ivan,
Apostrophes are something that will need to planned for anytime you make
calls to a SQL database directly. But, it's quick to do.
In a Set Fields
,
They are actually using version 7 on ZenWorks and are thinking of
upgrading to 7.5. Had any success with this?
Greg Donalson
Remedy Approved Consultant
Entaq, Inc.
w# - 281-893-1800
c# - 832-689-2344
www.entaq.com
From: Heider, Stephen
Sent: Wed 2/7/2007 9:47 AM
David,
Thank you for notifying us. My main computer has both Office 2003 and
Visual Studio (2003 and 2005).
On a related note, is there a way to get notified automatically when a
bug Id is created? If it wasn't for you sending this note my computer,
and hence my productivity, could have
purged from the network and instantly made
the Remedy server's settings invalid.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, January 31, 2007 7:44 AM
To: arslist@ARSLIST.ORG
Certain versions of ARS insert a space just before the new-line
character. Try using LTRIM in your REPLACE command.
REPLACE($FieldwLineBreak$, LTRIM( |), )
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
One approach is to have your Application-Delete-Entry filter (triggered
by Status=Delete, for example) set to run at execution level 0. The
second command in the filter would be a Go To 1000. This would ensure
that no other filter workflow runs. This assumes that no other filters
run at 0 or
...getting ready to install patch 20 for ARS Server v6.3 (SQL Server, W2K3) on
a dev server.
Because the Installer also modifies forms I prefer copying the new files
instead when installing patches. I submitted a RFE last year so that we have
the option of _only_ installing patched files and
Jim,
I capture the IP address and store it with other computer and user data
in a logging form when users log in. You could add a filter that emails
you anytime a specific username is used to login.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
the link to open in a new browser window.
Thanks again all,
Eric Cleereman
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Heider, Stephen
Sent: Thursday, January 18, 2007 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a new
The way I do it here is to run IE's .exe with the URL in a Run Process.
C:\Program Files\Internet Explorer\IEXPLORE.EXE http:\\google.com
This opens the URL in a new window.
Stephen
From: Action Request System discussion list(ARSList) on behalf of Michiel
Orlando: 80's, plus Disney World.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys
Sent: Wednesday, January 17, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT User World 2007
Here's how you tell the
Eug,
We do something similar here, but it should also work for email surveys:
Remedy sends an html form template. When received by employees, they
open it (Outlook), enter some information and make a selection from a
radio button. Then they enter their password in a password field and
click
List,
I search my local ARS List emails regularly. However, it's somewhat
slow searching the email body within Outlook. For Jan 2005 to Jan 2007
the .pst file is 700MB.
I am getting close to simply writing something that extracts the Outlook
emails and imports them into a database (either
] On Behalf Of Heider, Stephen
Sent: Thursday, January 11, 2007 5:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: ARS List Email is a Goldmine - How to Index
List,
I search my local ARS List emails regularly. However, it's somewhat
slow searching the email body within Outlook. For Jan 2005 to Jan 2007
I wrote two command line apps to create and delete entries. If anyone
is interested please contact me off list. If you're interested in the
code (VB.Net 2003, ARS .Net API 7.0.2523.16350) I think it could make it
to the List (3,288 bytes zipped).
Stephen
Matt has allowed me to post these on his site - Thanks Matt!
http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_v
iew/gid,41/Itemid,28/
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider
John,
Have you tried calling a stored proc the remedy server from workflow?
The sp would then perform the remote insert.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Friday, January 05, 2007
brilliance. - paraphrased
by me
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, January 05, 2007 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ROLLBACK - Distributed Transaction issues.
John
John,
Our company will soon be switching from Zen Asset Management (formally
known as TS Census) to Altiris. Do you by chance have any tips or info
you could pass along?
Thanks.
ARS 6.3
Windows Server 2003
SQL Server 2000
Stephen
From: Action Request System
the connectors if
you're at all competent in DB stuff and Remedy (which you probably are).
Once you see the data model, it makes sense, and isn't that hard to map
to whatever Remedy tables you want.
Rick
On 1/4/07, Heider, Stephen [EMAIL PROTECTED] wrote:
John,
Our company
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Altiris Intetgration
**
And I don't think you'll find one that way, either. The only way I got
to see it was by looking at the actual database tables.
Rick
On 1/4/07, Heider, Stephen [EMAIL PROTECTED] wrote:
Rick,
I have
and could probably help
with a few tips.
Heather, want to chime in here?
Rick
On 1/4/07, Heider, Stephen [EMAIL PROTECTED] wrote:
I having been examining the tables and views this afternoon,
just in
case.
I just found this on Altiris' support site
http
Robert,
If I understand your question correctly, it seems you are very close...
I retrieve the AD long int value and store it in a Remedy Decimal field.
In the next Set Fields action divide by 1000 and store in the same Decimal
field.
In the next Set Fields action set the Remedy
System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Heider, Stephen
Sent: Friday, December 22, 2006 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ActiveDirectory - Converting long int values ?
Robert,
If I understand your question correctly, it seems you are very close...
I
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Heider,
Stephen
Sent: Friday, December 22, 2006 4:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: ActiveDirectory - Converting long int values ?
Robert,
Here is the Active Link log
Our Remedy server's C: drive needs to be repartitioned to have more disk
space. We are going to purchase and use this software this weekend.
The manufacturer is having a 40% off sale on all their products until
the end of the month.
I have previously used the software for another company to
Rob,
This might be the same bug that I found. From my support vendor email
dated Dec 4:
As we reported the problem with BMC, they detected this issue as a
defect. The defect ID given by them is SW00255419.
We are following up with them for any workaround, we will reply back as
soon as we get
I concur.
I frequently use Ctrl+Shift+F within Acrobat Reader and point to the
folder that contains all the ARS documentation pdfs. This searches
every pdf for the keywords or phrase you are looking for.
Stephen
-Original Message-
From: Action Request System discussion
Sashi,
Yes, it can be done. I use that here with html email forms. When the
user clicks a button it submits their entry to a web app, which in turn
updates Remedy.
One thing to watch out for is the default button. If a user views the
email then presses Enter one of the buttons will be
In the example I gave in my post from a few minutes ago, users must
enter their password in a password field in the email form. The
password and username are verified by the web app [that receives the
user's post] prior to accepting it.
Stephen
From: Action
still dangerous because you are sending the password and
username in clear text (I assume you are using an http get, providing
the parameters in the url).
Axton Grams
On 12/19/06, Heider, Stephen [EMAIL PROTECTED] wrote:
**
In the example I gave in my post from a few minutes
Our company will soon evaluate Ecora Auditor Professional. The product
will need to be integrated with the help desk (ARS 6.3). Has anyone
worked with the Ecora Connector or the Ecora company?
Stephen
___
UNSUBSCRIBE
Angie,
Here is another approach that may be useful - it depends upon your
environment.
After reading your post this morning I started to consider different
possibilities. There have been a lot of posts in the past regarding how
to detect when someone else already has the same ticket open.
As
ARS 6.3
Mid Tier 6.3
Windows Server 2003
IIS 6
ServletExec 5.0
Where are the settings located to customize the mid tier pop-up message
box? This is the box that is displayed when a Message command is run in
active links and filters.
We would like to completely change it so that we can
Tarun,
In order to run a filter the form has to be updated. You could however,
create a filter guide and filter that runs before any other filter.
This new filter would call the new filter guide, which would call only
those filters you want to run, then issue a GoTo 1000 to skip over the
John,
Regarding The SSO interface to the WUT was added later (7.0 I
believe)., are there white papers, documentation, samples, etc.
available for SSO in WUT?
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John
One this to try is to add /c between cmd and copy.
Another thing to try is placing the command in a batch/script file and
calling it from from workflow.
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 07, 2006 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Remedy HTML Email and Outlook 2007 - Work-Around
I found some more information. It's not good news.
Outlook 2007
If I could add something to what Jim mentioned. In SQL Server functions
(UDFs) can not return non-deterministic values directly. You can
accomplish the goal of using or returning non-deterministic values (ie.
GetDate(), GetUTCDate()) within a UDF by placing the non-deterministic
values in a SQL
Good deal! I just bought a copy for myself.
Thanks.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, December 08, 2006 7:48 AM
To: arslist@ARSLIST.ORG
Subject: OT: ARUtilities Holiday
Have you tried:
Action 1 (if run from a filter): Set Fields zTmpField1 = UPPER($File1$)
Action 1 (if run from an active link): Set Fields zTmpField1 =
UPPER($File1$) WHERE RequestID = $RequestID$
Action 2: Set Fields SQL SELECT CHARINDEX('SOW', $zTmpField1$) and
store to zTmpInt1
After it
PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 07, 2006 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fwd: Question: SQL
Have you tried:
Action 1 (if run from a filter): Set Fields zTmpField1 = UPPER($File1$)
Action 1 (if run from an active link): Set Fields zTmpField1 =
UPPER
them to the zone..
unless you already trust its Certificate (ssl).
Then it always shows.
Hope that helps some..
On 12/7/06, Heider, Stephen [EMAIL PROTECTED] wrote:
Slightly off topic, but this could soon affect recipients of
Remedy html
emails.
Vista Ultimate
You could use or write a small command line app which is called from
workflow that authenticates and returns either a 1 or 0. You may be
able to create a user defined function (SQL Server 2005 + .Net) that
authenticates a username+password and returns 1 or 0.
HTH
Stephen
One benefit to using SQL Server 2005 is the ability to use .Net 2005
code for functions and stored procedures.
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Tuesday, December 05, 2006
Matt,
I like the new look of the site. Thank you, and Vincent and Frank, for
all the effort that went into making the site what it is today.
I plan to download most items available on your site (lots of good
stuff). I may have overlooked this, but is there a single zip file to
download that
Peter,
I use codes that appear in the lower right corner of the html email in a
small font. You could also make the codes (or names of filters) in
hidden text. The text would be visible when you open the email in a text
editor.
For HPD:HelpDesk notifications, I use H01 - H##, for CHG:Change I
Anoop,
If the wait needs to occur at the client (not the server) you can use a looping
Active Link. Set a temp datetime field to $TIMESTAMP$ + 15 seconds. The Run
If for the next AL would be $TIMESTAMP$ TmpDatetimeField. In this AL you
would have one GoTo command that loops back on itself.
Tyrone,
Use a Set Fields command that sets the attachment field to a temp char
field. This will populate the temp char field with the name of the
file. From here, you can test to see if certain text is inside the
filename.
Personal preference: If you are going to use this command multiple
: ARS 5.1.2 Patch 1389, Mid-tier 6.3 Patch 13, Windows 2000.
Thanks
Radhika
Direct : +44 20718 20262
Extn : 20262
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Heider, Stephen
Sent: 27 November, 2006 9:45 PM
To: arslist
Radhika,
As far as I know the message number can not be removed in the Windows
User Tool, yet it can be removed in Mid Tier by modifying some
configuration files (I did it a year ago and don't remember exactly
where at this point).
One alternative in the WUT is using your own pop-up display
Pete,
Is everyone using the same domain name?
Add a Character field to the User form named Authentication String
with a field of 118. Set the Default Value to your domain name.
To initialize, update all User records [that use network authentication]
by setting this new field to your domain
Lisa,
There is a free tool named BareTail (http://www.baremetalsoft.com/) that
I use frequently. It allows you to view the active link log as it
generates in real time. The tool is similar to AR Log Display but also
works with server log files (actually, any text file).
The thread OT: AR Log
Christopher,
I use input boxes here in HTML templates with approvals. When someone
requests access to an application, database, server, etc. from a web
front-end a Remedy ticket is created and an approval email is sent to
the next in line, usually the employee's supervisor. The supervisor
types
**
http://www.techtree.com/India/News/Finally_Sun_Open_Sources_Java/551-77129-580.html
Stephen
__20060125___This posting was submitted with HTML in it___
**
Joe,
This may or may not help you in this situation but just
in case... Could you use a SQL View into AD and then create a Remedy form on top
of the View? I have that setup here with the ADSI linked server.
With SQL you could create elaborate coding that filters anything you
want.
We have a new requirement that certain emails sent by Remedy need to
have a different FROM address - the person who just modified the ticket.
At first I planned on using multiple mailboxes, one for each person that
has a record in the User form. But the ARS Email Engine evidently does
not work
: Friday, November 03, 2006 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email - Different FROM Address
Stephen,
You can specify the from address in the notify action, on the messages
tab.
Heider, Stephen wrote:
We have a new requirement that certain emails sent by Remedy need to
have
Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, November 03
, 2006 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email - Different FROM Address
I don't think it does.. I have specified a from and reply-to address in
several filters/escalations, all works as expected.
Raido
Heider, Stephen wrote:
Raido,
Yes, but I believe this has to map to an entry
I concur. When I was evaluating Aeroprise products Pratik, Anoop and
Martin were second to none. I have always been impressed with the
professionalism of the people at this company.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Remedy sometimes adds a space in front of the new line character in
workflow. I use LTRIM to remove the leading space.
REPLACE( $Short Description$ , LTRIM( |) , br )
*I used the pipe (|) symbol in this email instead of the actual new line
character for readability.
HTH
Stephen
I just logged into the Remedy support site and proceeded to submit a new
Issue. I received an error message You may not submit an Issue
directly to BMC Support. Please contact your Support Channel (WIPRO
LIMITED) to have them submit an Issue on your behalf (ARERR 356226).
Ok, no problem, I will
Dylan,
The Remedy SSO interface requires additional configuration and
programming on mid tier. From what I have read (here and elsewhere)
and conversations I've had this is not trivial. Two mid tier-specific
products I reviewed cost $15K - $20K for SSO, plus annual support.
The SSO interface
Marc,
Just a quick comment:
Regarding You first real API call (ARGetListSchema), or a call to
ARVerifyUser, will actually test out that the server/user/password is
fine., in my login routine I attempt to generate a GUID immediately
after login. If it works then I know the login was
It's that time of year again where clocks get turned back an hour. The
thread from Nov 2-7, 2005 entitled Time Change - Processes Running
Twice includes info that may be useful to prepare for the time change
this Sunday.
OT: Except for extended evening daylight during the summer I wish this
# 703-602-2525 x251
CACI - Ever Vigilant(tm)
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday
: arslist@ARSLIST.ORGSubject: Re: Client Application
SSO (U)
**
Stephen:
How hard do you think this would be to extend into the UNIX
world?
James McKenzie L-3 GSI
-Original Message- From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Heider
, Heider, Stephen [EMAIL PROTECTED] wrote:
For inquiring minds... here is the SSO solution I implemented here.
Background:
Over the last couple months I have been researching SSO solutions for
Remedy, initially only for Mid Tier (6.3, 7.0). There are several
good ones that will do the job
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