that the escalations
would be running on both nodes is if node 2 doesn't think that node one is
online...which means that node 1 would not be responding to the heart beats
and suchsomething to investigate anyway.
On Mon, Jan 13, 2014 at 8:15 AM, Jose Manuel Huerta Guillén
arsl
No idea if this is even possible?
To summarize: Is it possible to restrict the escalations to execute only in
a subset of servers in a server group?
Jose Manuel Huerta
http://theremedyforit.com/
On Fri, Jan 10, 2014 at 9:46 AM, Jose Manuel Huerta Guillén
arsl...@theremedyforit.com wrote
Hi listers,
Happy new year!!!
Lot's of work and an important go-to-production milestone for Jan 1st have
been having me busy (to the limits).
Now, new year and seems that 2014 is a 2K effect for Remedy 7.5. Date
additions stop working and some other issues have arised.
I think that the service
Hi listers,
I've been a long time since the last check at this list. Lot's of work
combined with a complicated personal situation. I promise to return in the
near future, but now, I'm embarrased to say that Iwill only post when I
need help.
Well, I have a huge problem. In a production server all
.
** **
Note: DBA expertise are very important here.
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Jose Manuel Huerta Guillén
*Sent:* Monday, October 07, 2013 2:00 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Indexes dropped
Hi listers,
I want to track the IT operation function with ITSM tool, and don't know
what is the best way to do it.
For instance I wan't to create a maintenance schedule like the next:
For all non-critical server I want to:
- Weekly review the system logs.
- Monthly review the backup logs.
-
Yes, but as far as I know, the schedule feature in asset management is just
an statement of those tasks. I mean, It doesn't remind your team when they
must do them, nor controls if those task have been done.
Jose Manuel Huerta
http://theremedyforit.com/
On Sat, Jun 22, 2013 at 12:31 AM,
just a form, maybe you can periodically import reminders into the
system.
Sent from my iPhone
On Jun 21, 2013, at 7:31 PM, Jose Manuel Huerta Guillén
arsl...@theremedyforit.com wrote:
**
Yes, but as far as I know, the schedule feature in asset management is
just an statement of those tasks
Hi listers,
I have a problem that is forcing me to develop a lot of code. I'm sure that
there is an easier way to solve it, so I call for your knowledge about it.
Surely I'm not the first to face this situation.
I have a monitoring tool that send events to ARS when some situations are
found. The
You have two ways of information when integrating a bar code system in your
app. The first one is reading a bar code to the application. The next one
is to generate a bar code from the application.
Depending on your application and your procedures you will need one or both
communication ways.
be better off just push a GUID to a field
and using that a a key for whatever relationship between the different
forms. You can generate using a run process command. Sorry to be so breif
but I'm in a hurry. Will send additional information if you need it.
On Thu, Oct 11, 2012 at 9:50 AM, Jose Manuel
Ok, that's my situation.
If you could tell me where is documented, because I didn't find anything at
the Email Engine guide.
Thank you!
Jose Manuel Huerta
http://theremedyforit.com/
On Tue, Oct 9, 2012 at 11:53 PM, SUBSCRIBE arslist Aditya Sharma
heloits...@gmail.com wrote:
Hi,
The
Hi listers,
I just upgraded my computer from 3 GB to 15 GB, just to run a development
environment on my workstation.
So currently my workstation is Windows 7 64bits i7-920 (4 cores, 8
threads), 15 GB RAM, and tons of HDD.
I plan to create packs of three virtual machines, one for Oracle (Cent
Do you know the name of the filter / filters or AL that its setting it to
null? If you tell me I'll take a look.
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Tue, Oct 9, 2012 at 11:36 PM, swanand deshpande
swanand.deshpa...@gmail.com wrote:
** Ken,
We too are doing similar
Hi listers,
Is there any tool to real time analyze what's happening inside Remedy?
I mean, to know how many threads are active, the load of each thread, What
are the latest escalation executed, etc. But real time. I mean, if 100
users make login now, to see at the screen how the threads increase
I have the next development problem.
I make a PUSH to a form with `! to force it.
This for has workflow that creates more requests at other forms.
If I use $LAST_ID$ keyword I obtain the ID of the last created request, but
not the one I just created.
I mean:
I create request EPL0042
Hi listers,
This morning I had a very strange issue. I received some incidents
regarding Remedy that were related with non-working escalations. I switched
on the escalation log and see that no escalation fired. The log only
contained verification lines. And the most strange of all, the counters
Hi listers,
I'm trying to configure an IMAP account with SSL and I get the next error
messages at AR System Email Error Log form:
SEVERE
0
AR System Email Daemon
Could not connect to : mail.contoso.com
SEVERE
0
Mail Box
sun.security.validator.ValidatorException: PKIX path building failed:
Open the form FB:Variable. Here you must check the variables that are
enable and are collecting history or summary info.
Since it is a vendor form, you can't do complex searches. So I recommend
you to search only for enabled variables and make a simple report
indicating the content of Collect
Hi listers,
When opening a menu we see a big delay. The log retrieved at the client is:
CLAT /* lun oct 01 2012 12:38:23.861 */+API call, Procedure #55
API TID: 004740 RPC ID: 0001075159 Queue: List
Client-RPC: 390620USER: S013802
/* lun oct 01 2012 12:38:59.8080 */+EXPQRY
My recommendation is: don't be evil if possible!
Directly changing values at the database is being evil!
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Mon, Oct 1, 2012 at 9:29 AM, Halleux, Jean-Louis
jean-louis.hall...@scarlet.biz wrote:
Do not forget that changing the login
?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Monday, October 01, 2012 4:45 AM
To: arslist@ARSLIST.ORG
Subject: Analizing a client log
** Hi listers,
When opening a menu we see a big
I only see two solutions without coding:
- Use milestones and action of SLM: Don't like it at all, since users will
see SVT attached to their incidents.
- Use a generic group mail address. Then create rules at the email server
(you can do it if you have Lotus, Exchange, Zimbra or similar email
Hi listers,
I have a requirement: To modify the content of the new addition to the
diary field: from a web service! That means to use filters.
The requirement, is that if a pattern like S## (the user ID) is found
at the text, the name is added inside. For instance, if at the diary the
next
-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Monday, October 01, 2012 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Changing the content of a diary field with filters
**
Hi listers,
I have a requirement
When I say users, I mean remedy users. That's the support staff.
Currently to start an initiator script they click on the menu, and the
sript selector opens. They can select an script and edit the text. But they
can't see the attachments.
Thanks,
Jose Manuel Huerta
http://theremedyforit.com/
, sorry this
doesn't answer your question but it's an alternative.
Sent from my iPhone
On Sep 30, 2012, at 7:38 AM, Jose Manuel Huerta Guillén
arsl...@theremedyforit.com wrote:
** When I say users, I mean remedy users. That's the support staff.
Currently to start an initiator script
You have a blank password for the Demo account?
Put a password and try again. Probably a blank password is not checked at
the mid-tier and throws an error automatically.
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Thu, Sep 27, 2012 at 10:15 AM, Carl Wilson
Yes, but in that case you can't login with a black password. The system
will check the password at an LDAP source.
I mean, with no AREA plug-ins to check the password, In my system a black
password is not accepted at the mid-tier, but it is accepted at the User
Tool.
Regards,
Jose Manuel
David,
Sincerely, I don't understand why a product is released with a patch at the
first day. What's the reason to not integrate the patch with the product
for this first release?
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Wed, Sep 26, 2012 at 9:43 PM, Easter, David
Not sure if i followed you. I'll try.
Jose Manuel Huerta
http://theremedyforit.com/
On Wed, Sep 19, 2012 at 4:23 PM, Pierson, Shawn shawn.pier...@sug.comwrote:
is to set the read only da
___
UNSUBSCRIBE or access
I used LIKE with $VUI$ so, I expect that != will also work.
Jose Manuel Huerta
http://theremedyforit.com/
On Wed, Sep 19, 2012 at 5:49 PM, Mary Dollus mary.t.dol...@saic.com wrote:
ope that makes sense
___
A change like this on a CSS file has a minimal impact, and a minimal risk.
Also it's very easy to rollback if any issue appears.
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Tue, Sep 18, 2012 at 8:52 PM, David Durling durl...@uga.edu wrote:
**
Jose ( Benny),
** **
ARS 7.5 patch 007
How can I trigger the execution of an active link when selecting a date
from a calendar (the caledar that shows when clicking at the button at
date/time fields).
We can act after pressing return, hovering, but I want to hear other
options. Thank you!
Regards,
Jose Manuel
, 2012 at 12:24 PM, Jose Manuel Huerta Guillén
arsl...@theremedyforit.com wrote:
**
ARS 7.5 patch 007
How can I trigger the execution of an active link when selecting a date
from
a calendar (the caledar that shows when clicking at the button at
date/time
fields).
We can act after
I know that there are a lot of email servers that are not compliant with
the RFC 6530, needed to use such email addresses.
Probably Remedy is not compatible.
Normally email servers create an alias of standard characters address (like
volk.bu@abc.com), so it can be used. Check it.
Jose
Have you tried to use punycode? it normally works.
Change the email address to voch.xn--bch-...@abc.com
If the number of emails with special characters is low, you can translate
them.
http://www.charset.org/punycode.php
Jose Manuel Huerta
http://theremedyforit.com/
On Mon, Sep 17, 2012 at
I would compare the content at the plain text body with the received mail
with another client connecting to the server with the same protocol. That
will show you if the problem is at the Remedy or the Lotus side.
Jose Manuel Huerta
http://theremedyforit.com/
On Mon, Sep 17, 2012 at 9:49 PM,
(Office)
*kris.w...@gdcanada.com*
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Jose Manuel Huerta Guillén
*Sent:* September 13, 2012 11:10 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] ITSM: Opening Multiple
You can use Regular Expressions to achieve it. Remedy doesn't have Regex by
default, but you can access them using one of the next two tricks:
1.- You can use Regex using a direct SQL and using a SELECT that computes
the regex. Oracle has Regex, and I think that MS SQL also has.
2.- Install a
Hi Kris,
I think that if you give us more details about what you what to do, what's
the objective, why do you want to do it, ... we would be able to provide
you the best way to achieve it, and also advise you about the why you are
solving your problem.
For instance, If you want to create 100
I integrated a similar case using web services. I created an staging form
that holds all the updates and stores all the workflow.
Jose Manuel Huerta
http://theremedyforit.com/
On Wed, Sep 12, 2012 at 6:32 PM, Karthik karthik...@gmail.com wrote:
**
I have a requirement to integrate 2 or
Of Jose Manuel Huerta Guillén
Sent: Monday, September 10, 2012 5:04 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Reasons for Entry ID increasing
** Hi,
We just deployed a custom app in production and we see a very strange
behavior. One of the main forms is creating very big spaces
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. -
paraphrased
by
me
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Monday
AM, Jose Manuel Huerta Guillén
arsl...@theremedyforit.com wrote:
Next-ID-Commit is T.
Added the Next-ID-Commit F
Jose Manuel Huerta
http://theremedyforit.com/
On Tue, Sep 11, 2012 at 8:46 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
What is the form specific value for the block size
Have you created the group in Groups form?
The article shows you how to add an already create permission group using
the ITSM foundation, but it assumes that the group was previously created.
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Tue, Sep 11, 2012 at 6:18 AM, Joe Martin
At least, if the position is published on Friday, we can make a LoL about
it :)
Jose Manuel Huerta
http://theremedyforit.com/
On Tue, Sep 11, 2012 at 2:37 PM, Longwing, LJ CTR MDA/IC
lj.longwing@mda.mil wrote:
is meant, and we can't educate EVERY single hiring manager and head hunter
If you have a server group the most noticeable non desirable effect is the
sort of requests. Your users must be warmed, because they can think that
something is wrong.
Server A reserves 100 to 124, and generates request 100.
Server B reserves 125 to 149, and generates request 125
Server A
Hi,
We just deployed a custom app in production and we see a very strange
behavior. One of the main forms is creating very big spaces in entry ID
numbering. It seems that something is using entry id numbers. It is
correlated with time. So if we create two requests very close in time, they
After reading the subject of the email, I was thinking about the next
evolution of C++... It scared me!!!
Well, thumbs up.
Jose Manuel Huerta
http://theremedyforit.com/
On Fri, Sep 7, 2012 at 10:13 AM, Francois Seegers
franco...@blueturtle.co.za wrote:
I just gave the thumbs up, come
I agree that you must avoid EXTERNAL.
I only use it at filters when adding some configurable business rule and I
want to give complete freedom to the user to define when to execute the
rule. For instance we have a priority control at HPD:Help Desk. Check if
the incidence agrees with some
I agree. What I really wanted to point, is that to consider what requires a
change request is more about the involved risk that what is to be changed
(data, code, database, ...). But , as you pointed, there always will be a
grey zone.
Jose Manuel Huerta
http://theremedyforit.com/
On Fri, Sep
I've got this issue at the past, don't know why I'm not getting it. I go to
the generated HTML code trying to see what's happening, and saw that it was
more about CSS and the size of columns that the info. I mean, the info was
in the right column, but the size and position of the column was
*From:* Jose Manuel Huerta Guillén arsl...@theremedyforit.com
*Sent:* Wednesday, September 05, 2012 5:18 PM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Oracle vs. SQL
**
After dealing with MS SQL and Oracle, I can see two differences:
- MS SQL case
Mmm, I don't see why you should have a test server if it is not emulating
the production server. In your proposed approach, To share the mid-tier for
both development and test I think it can work but that it's not a good
idea. If you don't have enough room to fit all servers I would prefer:
1.-
HI Peter,
Two things:
1.- Any resemblance between the graphical depiction of developer studio and
the final result is pure coincidence. :)
2.- When you a very particular behavior including images, alternate texts,
links and some HTML elements, one option is to consider a display field,
and
If the database is MS-SQL and you want to organize your objects to reduce
the risk of editing the wrong object, then I don't recommend you to create
a separated DB. MS-SQL provides the schema functionality. Just create a new
schema, and put all objects there. Then create a user with privileges
my original suggestion of using a different DB that
uses the same infrastructure (SQL Instance, storage volume) would have a
negative impact on performance?
Thanks!
Jason
On Fri, Sep 7, 2012 at 12:15 PM, Jose Manuel Huerta Guillén
arsl...@theremedyforit.com wrote
I don't like the suggested product categorization that comes with the
ITSM instalation.
I documented my thoughts about product categorization at this post:
My recommendations for those applications are:
1.- Tier 1 definitively to be Software
2.- Don't be redundant, that is: don't use the
Well, at the end i didn't add the link to the post:
http://theremedyforit.com/2011/12/product-categorization-in-bmc-remedy/
Jose Manuel Huerta
http://theremedyforit.com/
On Thu, Sep 6, 2012 at 12:21 PM, Jose Manuel Huerta Guillén
arsl...@theremedyforit.com wrote:
I documented my thoughts
I think it works. I used it at SLA conditions (start, stop, pause) and I
think that they're implemented using EXTERNAL.
Of course it won't work if used at some qualifications like the table field
qualification.
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Wed, Sep 5, 2012 at
The case you are asking for is, like everybody said, through the mid-tier.
To prove it to your boss, go to the published web service at the developer.
See the WSDL address. You'll see that the URL is the mid-tier. Also if you
download the WSDL and see the connection addresses, you'll see that
After dealing with MS SQL and Oracle, I can see two differences:
- MS SQL case insensitive is easier to achieve.
- Oracle admins are usually more professionals than MS SQL ones. This is
not a fact, but a probability I found at my experience.
What it isn't true is that case insensitive can only
You can solve it adding a filter.
I recommend to add a display only field at the custom form to load the HTML
version. Modify your PUSH action to include this new field. Then at submit
the first field can be a filter with qualification: plain text field is
null
and a set action that copy the
Money for nothing!!! AWESOME!!
Jose Manuel Huerta
http://theremedyforit.com/
On Fri, Aug 31, 2012 at 6:51 PM, Howard Richter hbr4...@gmail.com wrote:
Money for Nothing - Dire Straits
___
UNSUBSCRIBE or access
He, he seems that you took so seriously my words.
Of course it is a miss from my defense plan. But in the past I managed
several domains, and when a domain starts to be blocked by some firewall
vendor, you must take care of it, since it can go out of your hands.
Blacklist are by definition
I think that the issue is that the AD and Remedy are not fully integrated.
The expected behavior would be to block all the domain for a user for 30
minutes after three wrong attempts. For instance, in a fully integrated
system If I made an attemp to log into a computer, then from another
computer
Someone with 5 years of experience with ITSM 7.6 deserves a very high
salary. :)
It's Friday at many parts of the world...
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Thu, Aug 30, 2012 at 10:20 PM, Moe A. Elnabawi
melnab...@apexsystemsinc.com wrote:
**
All,
One of my
Hi listers,
I want to present you a new section at my blog, the Free Tool Reviews. Here
I will review the most useful tools for Remedy developers and admins. I
started with RRR|Chive.
http://theremedyforit.com/2012/08/new-section-free-tool-reviews/
I tell you, because if any of you think that I
For me is Hotel California.
All the lyrics are a description of my life inside Remedy...
Any time of year you can find us here
or
We are all just prisoners here, of our own device
or
You can check-out any time you like,
But you can never leave!
I'm clearly identified with those
What's the error?
I used to receive error 302, that solved at repeating the operation.
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Wed, Aug 29, 2012 at 7:00 PM, vinay kumar
vinaykumar.anum...@gmail.comwrote:
Service requests are frequently getting stuck at WO generation
To check if it is related to error 302, you must check the error log file
at the server. If it is 302, you will see a lot of logs of this error.
In our case we didn't solved it yet. For us its a problem investigation
with a proposed workaround (repeat the search). I think that it is related
to
I would develop the required code at the custom form.
Jose Manuel Huerta
http://theremedyforit.com/
On Tue, Aug 28, 2012 at 5:38 PM, Logan, Kelly kelly.lo...@proquest.comwrote:
Workflow on form saves the attachment to a secure directory on the serv
goal time have not breachd?
On Aug 28, 2012 12:19 AM, Jose Manuel Huerta Guillén
arsl...@theremedyforit.com wrote:
** At the SVT definition, if set at advanced mode there is a check box
that you can use:
Reset goal: When some conditions are met, the current measure is closed
and a new one
I don't know if i understood well your question, but if the objective is
broken it will remain at this status (unless it is restarted, (the check
box), in that case I'm not sure what will happen)
What I do at these cases is to set one SVT per group. So each group has
it's own time counter. It's
At the SVT definition, if set at advanced mode there is a check box that
you can use:
Reset goal: When some conditions are met, the current measure is closed and
a new one starting from 0 is created. That means that a single request can
create multiple SVT measures.
The reset goal condition is
We planned an integration using a similar communication link, a file placed
at a FTP account. The idea was to integrate with a CMMS. The solution we
provided was to create a java script that fired when creating a file at a
forlder, read it and sent it using a web service. The java analyst said one
Hi listers,
I need to create a report on daily basis using BOXI. This report reads the
SLM:Measurement form and HPD:Help Desk, looking for all measures for open
incidents. This report will be generated automatically by night and the PDF
sent to a Sharepoint site. Thus, the manager can see at the
I currently have a great problem with this same situation.
And the solution the curstomer is requiring to me is very complex:
- The pending status must send a notification to key users.
- If those key users have 4 hours to review the case, and if not correct
they can deny the pending status.
What kind of files do you attach?
A simple check would be to see the extension and block some of them. For
instance to not allow .exe.
Anyway, In one of our customers' system, users do upload files with virus.
This is done intentionally and part of security incidents.
An finally, the solution
It depends on the language and your case. I had to augment the number of
characters of those fields in a system because:
Spanish last names are always composed of two or more words.
The likelihood of having more than 30 characters is high (more than 1%). My
wife has more, for instance.
Then, our
Hi,
I'm preparing a big change for production. That means uploading a big def
file, adding and modifying a lot of elements of a custom application. The
problem is that this application is continually receiving info through web
services.
I know that current version of application is ok. I know
No. Web services' definition is cached. But filter aren't. The mid tier
makes the API call, and the rest is managed at the ARS.
Jose Manuel Huerta
http://theremedyforit.com/
On Fri, Aug 24, 2012 at 2:13 PM, Tauf Chowdhury taufc...@gmail.com wrote:
new filters w
Yes Jason, I know it, but I still have a doubt. When looking at the manual
about the cache mode, it says that when trying to change an object and a
user is using it, it waits giving priority to the users. But don't say that
this apply to all the def file upload.
For instance user is using form B
IMHO, this is restrictive to the users. Imagine the case, the user is
assigned to an incident that needs in-place support. But the customer
requires us not to go until the next week. So, you are forcing the user to
periodically add notes and change the status.And if he forgets one time...
he can
Not sure, but I don't think it would recreate indexes. Index recreation is
a hard task and it would be inefficient.
But at soon you modify an index, or create a new one, then your DBA will
have to act on them.
Maybe your DBA can take a look at:
It could also be an unicode issue. Depending how is codified,
the length in bytes could be different that the number of characters.
Jose Manuel Huerta
http://theremedyforit.com/
On Fri, Aug 24, 2012 at 10:18 PM, Brittain, Mark mbritt...@navisite.comwrote:
Golden Gate
Goncalves de Oliveira seems Portuguese (very close to Spanish). Francisco
Jesus Guillermo and María del Rosario Agripina are both Spanish...
At Spain we have more than %, at your setup it would be more than 700 cases.
Jose Manuel Huerta
http://theremedyforit.com/
On Fri, Aug 24, 2012 at 8:37
?
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Jose Manuel Huerta Guillén
*Sent:* Friday, August 17, 2012 11:43 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: OT: Client Sensitivity
** **
** One of my customers is a healthcare
Thanks, Seems I'm going to modify all ITSM localized forms :)
Jose Manuel Huerta
http://theremedyforit.com/
On Mon, Aug 20, 2012 at 12:44 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
If you set en_US as locale for the English views, and clear out the
locale for the Spanish views, you
WOOOAAAHH!!!
Never though of doing massive changes through text edition!
Currently I'm analyzing the viability of the project. Seems affordable. If
finally accepted, I will consider using RRR|Translator.
Jose Manuel Huerta
http://theremedyforit.com/
On Tue, Aug 21, 2012 at 10:31 AM, Misi
We do check the performance impact at our preproduction servers, because I
was also concerned by it. The impact was less than 1%.
Test performed changing requests massively through web services by using
SOAP UI.
Jose Manuel Huerta
http://theremedyforit.com/
On Tue, Aug 21, 2012 at 9:47 PM,
Do you mean by creating SVT's to track the time? Yes It can be a solution
maintaining the product OoTB. IMHO I don't like to use SLM to make
measurements that are not really a SLA or OLA. Our users get confused when
looking at the measurements for an incident and see all this info.
Regards,
Jose
Hi listers,
Don't know if it is possible...
Here in Majorca, we speak two languages, Spanish and Catalan. For politic
reasons, some applications need to be localized to both languages. I would
like to start a localization for Catalan, but only for a few forms.
What I want is: If a user has the
One of my customers is a healthcare organization (big one, with +6000
employees).
We have done it like the next:
- We use the profession field at CTM:People to mark it as doctor, nurse,
administrative stuff, maganer, etc.
- We customized HPD help Desk to show it at the main screen, so
In our last custom application we used it a lot.
For instnace, we created an audit system, and menus allow users to filter
audit results by form or changed field. Those menus feed from data
dictionary.
Also one form allows to set some business rules. The way we done it, is to
allow selecting the
http://theremedyforit.com/2011/12/the-secret-documents-of-bmc/
Jose Manuel Huerta
http://theremedyforit.com/
On Fri, Aug 17, 2012 at 2:51 AM, John Sundberg
john.sundb...@kineticdata.com wrote:
Ok thx for info.
If they are looking for votes - I vote the API should be openly documented
, then that
value would be 5 and everything in between varying degrees of a ‘problem
customer’..
Joe
*From:* Jose Manuel Huerta Guillén arsl...@theremedyforit.com
*Sent:* Monday, August 13, 2012 7:09 PM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
*Subject:* Client Sensitivity
The WS log at the mid-tier is the only way I see. But, let's talk the
experts...
Jose Manuel Huerta
http://theremedyforit.com/
On Mon, Aug 13, 2012 at 10:54 AM, Kali Obsum kali.ob...@macquarie.comwrote:
**
Is there any logs within Remedy 7.6.03 we can check to find which Remedy
logins
Hi,
How do you interpret the client sensitivity?
One of my customers uses it to mark people that are normally complaining
for everything.
Other customer uses it to mark people of critic importance for the business
processes.
And other customer uses it to mark people that are not VIP, but are
1 - 100 of 114 matches
Mail list logo
