Re: Regular Expression for the combination

2017-05-11 Thread Lucero, Michelle
Hi, Babajan: Have you tried the RegEx expression site? It contains a library with samples. https://regex101.com/ Thank you, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of babajan baig Sent: Thursday, May 11, 2017 3:06 AM To: arslist

Re: Issue in SRD Question menu loading

2017-04-28 Thread Lucero, Michelle
Hi, Thank you for sharing that you were able to get this resolved. This sounds like something we experienced in our environment, too. What version of SRM and ARS? Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vikram betholi@friends

Re: Defined Searches

2017-01-31 Thread Lucero, Michelle
as: 1/1005/64/'Status*' <= "In Progress" AND 'Submit Date' >= "$BoogieWoogie$" Maybe that’s what’s missing. Hope that helps. Thank you, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mlad

Re: Pat Zandi

2017-01-11 Thread Lucero, Michelle
This is really sad news. I’ve never met him in person, but certainly have grown to know and appreciate his posts through the years/ He will truly be missed. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent

Data Import Command Line Utility in ARS 9.1

2017-01-05 Thread Lucero, Michelle
rt. https://docs.bmc.com/docs/display/public/ars91/Data+Import+command-line+utility+options Hope this helps. Thank You, Michelle Lucero VP, Tech Mgr-Sys Eng |IS SOFTWARE DEVELOPMENT AND TESTING Bank of America | Plano, TX -- This messag

Re: 回覆: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

2016-09-28 Thread Lucero, Michelle
Hi, Omega: https://communities.bmc.com/groups/arslist Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of omegalipo Sent: Wednesday, September 28, 2016 9:35 AM To: arslist@ARSLIST.ORG Subject: 回覆: Re: EXTERNAL: Re: Off Topic - Before the List

Re: Off Topic - Before the List is Gone!

2016-07-25 Thread Lucero, Michelle
Hi, Claire: We're just an email away. If you haven't already done so, you can still add yourself to the arslist group in BMC Communities. Thank you for always being an active participant in our Remedy world. Michelle From: Action Request System discussion list(ARSList) [mail

Re: I lost my father last evening..

2016-04-25 Thread Michelle Grace
Light and love to your family. Michelle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: CAI Events

2016-03-11 Thread Lucero, Michelle
Hi, Kevin: I'm not sure if you were using DMT or not. But, if you were, you can also check the UDM:Config form. Thank you, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Wednesday, March 09, 2016 9:13 AM To: ar

Re: Selecting more than 10 records in MT report error

2016-02-10 Thread Lucero, Michelle
value in his formula. Maybe that is one place you can start. Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Wednesday, February 10, 2016 12:40 PM To: arslist@ARSLIST.ORG Subject: Re

Re: Open/Execute exe from Mid Tier

2015-11-04 Thread Lucero, Michelle
Process action in your filter to run your executable. If your process statement syntax is correct, it will work. Just another option to explore. It solved an issue I was having. Hope this helps, Michelle Remedy ARS 8.1 SP2, Patch 1 ITSM 8.1 SP2 Patch 1 Mid-Tier 8.1 SP2 with hot fixes. From

Re: FTS Re-index issue

2015-10-28 Thread Lucero, Michelle
Hi, Jithin: No worries. I’m glad you were able to resolve it for now. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jithin T.R Sent: Wednesday, October 28, 2015 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: FTS Re-index issue ** Hi

Re: Odd error modifying an OOB field

2015-10-16 Thread Lucero, Michelle
Hi, William: Have you compared the values: - In Base Mode vs. Best Practice Mode - At the database level, comparing overlay schemaid's version of the enumerated value vs. the base schemaIds related enumerated value? Michelle From: Action Request System discussion

Re: FTS Re-index issue

2015-10-07 Thread Lucero, Michelle
someone else? Hope this helps, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jithin T.R Sent: Tuesday, October 06, 2015 2:37 AM To: arslist@ARSLIST.ORG Subject: Re: FTS Re-index issue ** Hi Manoj, Thanks you. The user form and permission

Re: EXTERNAL: What is it about the ARSlist that keeps you here rather than Communities

2015-08-18 Thread Lucero, Michelle
s presentation layer is pretty. However, I can't seem to give up the list. I just can't. - Ditto Fred Groom's responses to your questions. My two cents, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Transition from 7.6.4 to 8.1 impact to reporting?

2015-08-06 Thread Lucero, Michelle
btn_View Request Status Hope this helps, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Thursday, August 06, 2015 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Transition from 7.6.4 to 8.1 impact to reporting? ** There are

Re: Transition from 7.6.4 to 8.1 impact to reporting?

2015-08-06 Thread Lucero, Michelle
Hi, Joanne: Does your transition include ITSM 8.1.02? Or, is this just AR System? Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen Sent: Thursday, August 06, 2015 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Transition

Re: No support?

2015-05-26 Thread Lucero, Michelle
Yep, there were floods, power outages. There was also a tornado this weekend. At least a thousand cars and at least a thousand homes have been damaged. Claire -- you OK out there? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.sta

Re: Tomcat recommendations

2015-05-22 Thread Lucero, Michelle
normal documentation. 8.1: https://docs.bmc.com/docs/display/public/ars81/Performance+tuning+for+BSM?src=search&src=search 9.0: https://docs.bmc.com/docs/display/public/ars9000/Performance+tuning+for+BSM?src=search&src=search On Fri, May 22, 2015 at 12:56 PM, Lucero, Michelle mailto:mich

Re: Tomcat recommendations

2015-05-22 Thread Lucero, Michelle
Hey, Jason: Performance Tuning is one of my favorite topics and love to teach tips to new developers. Do you know if there exists a similar document in Remedy 8.1.x? Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent

CMDB Data Migration 8.1.02

2015-05-15 Thread Michelle Grace
Greetings All, Has anyone had any success with data migration into CMDB 8.1.02 we have tried AIE, AI and Spoon to no avail. We can use Migrator but that has some issues because we can't migrate from/to a join. This is 7.6.03 to 8.1.02. Thanks in advance for any assistance. Mic

Re: How to remove overlay

2015-04-22 Thread Lucero, Michelle
Agree. Has anyone submitted an Idea on this? The same goes for deleting workflow overlays. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Wednesday, April 22, 2015 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: How

Re: Requirements Doc

2015-03-17 Thread Lucero, Michelle
developers as well. I’d be interested in any other mini-requirements docs as well. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tami Palacky Sent: Tuesday, March 17, 2015 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Requirements Doc

Re: Naked ARS (was: The ~! for filter names)

2015-03-06 Thread Lucero, Michelle
Hi, Ray: Can you repost the link here for your idea? If I haven't already, I will definitely vote it up. Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Friday, March 06, 2015 11:43

Re: Request ID Field length for ARS 8.1.2

2015-03-03 Thread Lucero, Michelle
Carina, Were you referring to a specific form? Are you referring to a custom or ITSM form? We’re on ARS and ITSM 8.1 without Service Pack right now, but I haven’t seen 8 chars on Field 1 either. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Anyone else notice this?

2014-10-27 Thread Lucero, Michelle
7 Thank you, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, October 27, 2014 2:36 PM To: arslist@ARSLIST.ORG Subject: Anyone else notice this? ** Intializing plug-in : ARSYS.AREA.ATRIUMSSO Intializing plug-in

Re: Set Field If syntax when matching on another form

2014-10-17 Thread Lucero, Michelle
Remedy Corporation), although Set fields aren’t referenced specifically, samples to promote index use are written ‘Field’ = “known value” or ‘Field’ >= value. My two cents, Michelle P.S. To Whomever taught this class in Dallas (Richardson), TX in August 1997 – Thank you. This is by far the b

Re: Impact of renaming Sites in ITSM 7.6.04..

2014-08-05 Thread Lucero, Michelle
can still take hours depending on the amount of data you’ll have to change. Sorry for rambling, but hope it helps. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neely, Leonard Sent: Monday, August 04, 2014 10:35 PM To: arslist@ARSLIST.O

Re: Impact of renaming Sites in ITSM 7.6.04..

2014-08-04 Thread Lucero, Michelle
mc.com/ideas/3042> Data Wizard - Improved Reporting<https://communities.bmc.com/ideas/6423> Hope that helps Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 04, 2014 3:15 PM To: arslist@ARSLIST.ORG

Re: DMT data upload issue.

2014-06-26 Thread Lucero, Michelle
Hi, Abhishek: What is the EXACT name of the file you attached on the Load step? I know the 8.1 version of templates use *.xlsx Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand Sent: Wednesday, June 25, 2014 6:09 AM To

Re: Use of Modulus in Queries

2014-06-05 Thread Lucero, Michelle
;= 3 AND '3'- "01/01/70") % (7*86400)) >= (2*86400)) AND ((('3'- "01/01/70") % (7*86400)) < ((4*86400 Hope this helps, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sen

List is Hours Behind

2014-05-04 Thread Lucero, Michelle
Hey, Dan: I've noticed that some items that were sent to the list yesterday didn't show up until today. Is this the case for everyone? Michelle -- This message, and any attachments, is for the intended recipient(s)

Re: Self-Terminating/disabling Escalation

2014-05-02 Thread Lucero, Michelle
ime update. [cid:image001.png@01CF6578.69A73380] Thank you, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, May 01, 2014 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: Self-Terminating/disabling Escalation ** OK, good news an

Re: DMT not working, showing as In Progress.

2014-04-24 Thread Michelle Grace
5-10 minutes) and then query form DMT:SYS:SequencingEngine and see if you have records with values with 'GO' prefix in data in field Stream (304302140) Hope this helps Michelle ___ UNSUBSCRIBE or access AR

Re: List issues?

2014-04-20 Thread Lucero, Michelle
Hi, Claire: Sorry for the late response. I received emails from the list yesterday without issue and continue to receive them today. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, April 17, 2014 10:05 AM

Re: Not all objects exported from Packing List - Dev Studio 8.1.0

2014-02-27 Thread Lucero, Michelle
Hi, Terje: We've also reported the same issues with packing lists in ARServer/Dev Studio 8.1.0. However, since loading Dev Studio 8.1.0 hotfix build date: November 13, 2013 the count seems to be OK now...so far. Is your build date January 2013 or 2014? Michelle -Original Me

Re: DMT and extra Zeros

2014-02-21 Thread Lucero, Michelle
using format [MM/dd/ HH:mm:ss] Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca Sent: Friday, February 21, 2014 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: DMT and extra Zeros ** Thanks, Roger. I tried deleting the first r

Re: Friday Special, The First Post to the ARSList

2014-02-18 Thread Lucero, Michelle
exist. We've come a long way. Thanks, Dan and any partners for giving us this forum. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, February 17, 2014 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Friday

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Lucero, Michelle
d still be there today. Thank you, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Thursday, January 30, 2014 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? Th

Re: Data Wizard Support Group name change did not update Work Orders

2013-12-16 Thread Lucero, Michelle
o it again. The data wizard uses a series of SQL statements to update the data. It’s fun once you get into it. Good Luck to you . Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kay W Sent: Monday, December 16, 2013

Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-15 Thread Lucero, Michelle
simultaneously. Again, it is only used for SUBMISSION and not UPDATE. You can read more about it in the documentation. It is still available in 8.1. Typical use may be for "anonymous" surveys, etc. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS

Ideas submitted to BMC Community Ideas for BMC Remedy

2013-12-02 Thread Lucero, Michelle
es.bmc.com/ideas/3887 SRM Designer: Concatenate Two or More fields in the Menu Label<https://communities.bmc.com/ideas/4004> = https://communities.bmc.com/ideas/4004 SIDE Question: Can we submit ideas about the BMC Communities site i

Re: Disable change flag

2013-11-15 Thread Lucero, Michelle
Hi, Vidya: The proper syntax is $OPERATION$ ="SET". Again, I would go with the advice of others and run logging to find out what workflow is firing on "Display". Thank you, Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Problems with Conditions of Join Form after Upgrade to Remedy 7.6

2013-11-05 Thread Lucero, Michelle
bled. It was made apparent immediately after upgrading from 7.6.04 patch 04 to 8.1.00. There's a DEV Studio Hot fix that addresses the issue. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, November 05, 2

Re: Problems with Conditions of Join Form after Upgrade to Remedy 7.6

2013-11-05 Thread Lucero, Michelle
fix fixed our issue on 8.1. "Defect SW00450943 has been filed. Also, ESC#039963 has been raised to resolve the issue so Join Form Properties can be modified." "Hot-fix for Defect: SW00450943 - Join Information is not allowed to change for custom forms" Hope this helps. Mi

Re: Search feature in devloper studio

2013-10-05 Thread Lucero, Michelle
Hi, Paul: I LOVE using Developer Studio, except the occasional crashing, but that's another story for another thread. It is exponentially more powerful than the Admin Tool ever was. I use these tools frequently and in my experience, they all work quite well: * Working list * R

Re: Form Edit

2013-10-02 Thread Lucero, Michelle
uot;Best Practice Customization (Default) BMC recommends that you use this mode for developing and managing your applications. * Base Development This mode should be used only by BMC application developers " Hope this also helps. Michelle -Original Message

Re: Form Edit

2013-10-01 Thread Lucero, Michelle
lopers in your environment. Two Resources: - Developer Studio Help - lots of articles on overlays - BMC Webinar from last week - "Overlays and Customizations" Hope this helps. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: QBE after 1 character / weirdness after 8.1 upgrade

2013-07-31 Thread Lucero, Michelle
Hi, Lisa: BMC already knows of this issue. It is a defect in ITSM 8.1. Defect #SW00453422 Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Wednesday, July 31, 2013 8:45 AM To: arslist

Re: Data Management Tool fof version 8.0.00

2013-06-26 Thread Lucero, Michelle
Spoon to create your own Jobs and Transformation or a variation of the OOB ones. Gosh, there’s so much more I want to share, but it’s getting way too long. I think I’m ready to give a class on this. ☺ Dos and don’ts, defects, workarounds, etc. Sorry for the length, but hope it helps Michelle Fro

Re: Does $VUI$ work in 7.6.04?

2012-11-28 Thread Lucero, Michelle
Hi, Keith: Agree with Rick. We happen to be on 7.6.04 SP3 and I have Active Link workflow that is highly dependent on the $VUI$ keyword. It works just fine in our case. Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Query for tickets between 8 PM and 4 AM the following day

2012-11-14 Thread Lucero, Michelle
)) Hint: January 1, 1970 was a Thursday (yeah, I'm a time geek). Might come in handy some day. :) Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, November 09, 2012 2:38 PM To: arslist@ARSLIST.ORG Subject: Re:

Is there a Stand-Alone CLOUD Extension Pack for CMDB?

2012-02-08 Thread Lucero, Michelle
or that product. ARS 7.6.04 SP2 ITSM 7.6.04 CMDB 7.6.04 Oracle DB Thank you, Michelle Lucero Service Desk Design and Build CNSLT - APPS PROG Office: 214-209-0034 -- This message w/attachments (message) is intended solely for

Re: Excel frustration with AIE and Data Imports

2011-06-22 Thread Lucero, Michelle
s to run through those steps above. In all fairness, you can use Excel or Access. I believe Access works the same way. Thank you, Michelle Lucero Service Desk Design and Build CNSLT - APPS PROG -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl

OT: Anyone up for a MWRUG get together?

2011-05-11 Thread Lucero, Michelle
sure there's enough Remedy developers in the Dallas-Ft Worth metroplex that could form a couple of bowling leagues or something. We could call ourselves "The ActiveLinx" or "Overlaid and Filtered". Thank you, Michelle Lucero From: Action Request System discussio

Re: Mid Tier Logging issue

2011-05-05 Thread Lucero, Michelle
it reaches some threshold and starts all over again. Thank you, Michelle Lucero Service Desk Design and Build CNSLT - APPS PROG Office: 214-209-0034 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, May 05

Re: Share Consolidated List

2010-10-27 Thread Lucero, Michelle
case where there are a large number of rows, we first delete a large bulk of it manually via SQL or through the GUI depending on the amount before launching the automated process. Since you will run the risk of the process not completing in a reasonable time. Thank you, Michelle Lucero Service D

Remedy Email Engine Errors: java.lang.IllegalStateException: Folder is not Open

2009-10-20 Thread Lucero, Michelle
S 6.3 Patch 20, Remedy Email Engine 6.3 patch 23. java max is set to 512MB Windows 2003 server SQL server 2000 Thank you in advance, Michelle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Pla

Re: Slow to Switch between records in the search results list

2009-05-20 Thread Lucero, Michelle
On Tue, May 19, 2009 at 2:42 PM, Lucero, Michelle wrote: ** Hi, Kiran: I'm about 2 weeks behind on email, but didn't want you to continue chasing a ghost if you didn't have to. This is a documented defect at least in 7.1 Patch 2. Not sure if it was ever fixed. Obviously,

Re: Slow to Switch between records in the search results list

2009-05-19 Thread Lucero, Michelle
into this issue on Mid-Tier when comparing version 6.3 P23, 7.0.1 P4 and 7.1 P2. It appears that 6.3 P23 and 7.0.1P4 did NOT have the same issue. The defect number is: SW00294698. Hope that helps, Michelle From: Action Request System discussion list(ARSLis

Re: Adding days to a Date field in a qualification doesn't work

2008-10-29 Thread Michelle Lucero
of days between Jan 1, 4713 B.C. and Jan 1, 1970. It will always be the constant and will never change. Hope this helps, Michelle This app is on ARS 6.3, P23using Mid-Tier 7.0.1 patch 04. "Kemes, Lisa" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion l

Fw: Run Process Explanation

2008-09-22 Thread Michelle Lucero
versus Mid-Tier on the BMC site. Thanks, Michelle - Forwarded by Michelle Lucero/IT/CF/CCI on 09/22/2008 04:53 PM - Michelle Lucero/IT/CF/CCI 09/22/2008 04:54 PM To arslist@ARSLIST.ORG cc Subject Re: Run Process Explanation Hi, Steven: I assume that you are referring to the

Re: Run Process Explanation

2008-09-22 Thread Michelle Lucero
ocess $4= Set Field Run Process Web5 = Mid-Tier For the command mentioned below, it runs in an active link as a run process and on the Mid-Tier. This was reviewed in the BMC Remedy Admin Tool v 7.1.x patch 002 Thanks, Michelle Steven Iocco <[EMAIL PROTECTED]> Sent by: &quo

Re: Mid Tier 7.1

2008-08-25 Thread Michelle L
00 Patch 003 Windows 2003, SQL Server 2005, IIS, Tomcat 5.5.17, IE 6.0 Hope that helps, Michelle Jason Miller <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/20/2008 03:47 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subje

Using Source Control with ARS 7.1 and CMDB 2.1

2008-07-25 Thread Michelle L
ion. 3. Has anyone made an attempt to use source control with CMDB 2.x? If so what brand and version worked for your environment? Thank you in advance for your response. Michelle == Confidentiality Notice: The information co

Re: AIE and Importing Date Fields Question .....

2008-06-16 Thread Michelle L
past. Have you tried that? Hope that helps, Michelle "Garrison, Sean (Norcross)" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 06/16/2008 12:12 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject AIE and

Re: Application-Delete-Query-Entry gives errors [pjm]

2008-05-29 Thread Michelle L
same thing happened with Archiving. It should only be enabled on one out of three of our servers. Not sure if that helps or not. Thanks, Michelle Rick Cook <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 05/29/2008 03:33 PM Please respond

Re: Fwd: Mid-Tier 7.1.00 Patch 002 - Performance - UPDATE

2008-05-02 Thread Michelle L
Hello, Friends: BMC Tech Support has been able to duplicate, have acknowledged the problem and are escalating to their third-tier engineers for further investigation. (No bug number yet) Thanks, Michelle Jason Miller <[EMAIL PROTECTED]> Sent by: "Action Request System disc

Re: Mid-Tier 7.1.00 Patch 002 - Performance

2008-04-30 Thread Michelle L
another browser. The User Tool works pretty fast, with less than one second between selects on either a 7.1.00 patch 002 or 6.3 p23 User Tool. Thank you again, Michelle strauss <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 04/30/2008 01:33 P

Re: Mid-Tier 7.1.00 Patch 002 - Performance

2008-04-30 Thread Michelle L
ance on the Mid-Tier, including turning off the automated 'Perform Definition' check, speeding up IIS performance, updating the registry to no avail. Thanks, Michelle strauss <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 04/30/2008 12:39

Mid-Tier 7.1.00 Patch 002 - Performance

2008-04-30 Thread Michelle L
s points to an issue with Mid-Tier 7.1.00 Patch 002, whether it is pointing at a 6.3 server or a 7.1.0 patch 002 server. And as I mentioned before the behavior is consistent no matter what form's results list we are selecting an entry from. Anyone? Thanks, Michelle Environment Windows 200

ARS 7.1.00 Audit form Flakiness

2008-04-16 Thread Michelle L
ot;Fields not in view", simply GONE. I have since restored forms from definition file and started over. Environment ARS 7.1.0 Patch 002 (Windows 2003, SQL 2005) Admin 7.1.0 Patch 002 (Windows XP Professional) Mid-Tier 7.1.0 Patch 002

Re: Tips and Tricks - Where are they?

2008-03-21 Thread Michelle L
Thank you so much for this, Thomas. Great stuff. Michelle Thomas Bean <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 03/20/2008 11:01 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Tips and Tricks

Tips and Tricks - Where are they?

2008-03-20 Thread Michelle L
icles about upgrades and standards): http://www.remedy.com/customers/dev_community/Tipsarchive.htm Thank you in advance, Michelle == Confidentiality Notice: The information contained in and transmitted with this communication is

Re: DST - Leap Year Issue with Date Only fields

2008-03-12 Thread Michelle L
Hi, Randy: Thank you for your response. But, we're already on ARS 6.3 Patch 23. Was there another patch to address this. Is this patch generally available or is it something that you have to specifically request. Thanks, Mic

Re: DST - Leap Year Issue with Date Only fields

2008-03-12 Thread Michelle L
od news is that beginning on the following Monday at midnight, it all seemed to work itself out. Thanks, Michelle Thomas Bean &l

DST - Leap Year Issue with Date Only fields

2008-03-12 Thread Michelle L
rch 9, 2008 and current time. We had to update thousands of records in various forms. Did anyone who is still on Remedy ARS 6.3 experience this? Thanks, Michelle == Confidentiality Notice: The information contained in and t

Re: who can advice on new features of version 7

2008-03-07 Thread Michelle L
server. In a previous life, this is exactly what we did on Mid-Tier 7.0.1 against a ARS 6.3 P17 and P20 server. Thanks, Michelle Joe D'Souza &l

Re: URL to a specific incident record

2008-01-29 Thread Michelle L
1671%22 OR https:///arsys/forms//HPD%3AHelp+Desk/Default+User+View?qual=%27%27%3D%22INC00021671 %22 Thanks, Michelle SUBSCRIBE arslist

Re: Mid-Tier 6.3 report file location

2007-12-13 Thread Michelle L
, AR Export, and XML formats are not available for web reporting." CSV is however available in Mid-Tier 7.x. Hope that helps, Michelle Phil Murnane <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 12/13/2007 09:15 AM Please respond to arslis

Re: Complete list of defects? open and closed?

2007-11-28 Thread Michelle L
rt.bmc.com/arsys/apps/remcspenu.bmc.com/SSP/BMC%3ASSP%3ADefects/web/ The results will be displayed in a table with a column for Defect ID, Disposition, Resolution, Product, Version, Problem Area 1 and Problem Area 2. Hope that helps, Michelle Mary Dollus <[EMAIL PROTECTED]> Sent by: "

Re: ARS v7.1.0 Patch 001 Released

2007-11-26 Thread Michelle L
d to install the restricted release version to address the mid-tier time zone and field length error issues. Thanks, Michelle strauss <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 11/25/2007 05:16 PM Please respond to arslist@ARSLIST.ORG To a

Re: Error 302: Entry does not exist in database

2007-11-15 Thread Michelle L
Hi, Michael: This error also occurs on CREATE when one doesn't have permission to the entry just created. Is it possible that the report that was just created is assigned to an Assignee group (Field 112) that the account used to create the report is not a part of? Hope that helps, Mic

Re: Mid-Tier displays GMT time

2007-11-14 Thread Michelle L
login to the Mid-Tier the old-fashioned way. Thanks, Michelle "LJ LongWing (Head)" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 11/12/2007 09:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid-Tier

Re: Possible DST Issue

2007-11-05 Thread Michelle L
Hi, Stephen: I did find a bug ID for the issue you addressed below. It is allegedly fixed in Mid-Tier 7.0.1 Patch 004. SW00266823 Certain dates, such as 11/01/2007, are corrupted on the Mid Tier. Thanks, Michelle "Heider, Stephen" <[EMAIL PROTECTED]> Sent by: "

Re: Possible DST Issue

2007-11-02 Thread Michelle L
Hi, Stephen: Thank you for the workaround and passing this along to the masses. Is there already a defect id for this? Thanks, Michelle "Heider, Stephen" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 11/02/2007 07:37 AM

Re: First patch for ARS 7.1

2007-10-19 Thread Michelle L
ey's advice and hope that there is a one-off private patch to address this. Has anyone received a patch or workaround to address this error? Thanks, Michelle Joseph Kubasek <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 10/18/200

RESOLVED: BMC Remedy Product Documentation Filenames

2007-10-08 Thread Michelle L
Thanks, Rick. I missed you guys, too. It's nice to see both familiar and new names on the list. Thank you, Mr. Easter: I downloaded the AR System Documentation 7.1 zip file you mentioned in your response. It does work. :) Thanks again, Michelle Rick Cook <[EMAIL PROTECTED]&g

BMC Remedy Product Documentation Filenames

2007-10-05 Thread Michelle L
ow invalid. Do you know if there are any plans to change the file name format to match the titles in the Master Index in the near future? Thank you as always for listening Michelle == Confidentiality Notice: The information c

Re: How to retrieve the last entry on a diary field (worklog)

2007-03-29 Thread Lucero, Michelle - IST contractor
rkLog It will automatically be set with the most current entry. It will naturally not fire should there not be a CURRENT entry. Remedy ARS 6.3 P21(Win 2003/SQL Server) Mid-Tier 7.0.01 P1 (Win 2003/Java 1.6/Apache Tomcat 5.5) Hope this helps, Michelle From:

Re: DST Date/Time in a Table field on the Web Error

2007-03-23 Thread Lucero, Michelle - IST contractor
that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault Sent: Friday, March 23, 2007 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: DST Date/Time in a Table field on the Web Error Michelle, Thanks fo

Re: DST Date/Time in a Table field on the Web Error

2007-03-23 Thread Lucero, Michelle - IST contractor
rding certain time zones. Something about a timezone record was missing or incorrect. We're in the US CDT zone. Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault Sent: Friday, March 23,

Re: Add a Column to Table Prefs

2007-03-23 Thread Lucero, Michelle - IST contractor
Thanks for letting me think out loud Michelle Mid-Tier 7.0.01 P1 ARS 6.3 P21 Flashboards 6.3 P20 Email 6.3 P21 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 22, 2007 10:16 AM To:

Re: Diary Field wierdness

2007-03-20 Thread Lucero, Michelle - IST contractor
Durling Sent: Tuesday, March 20, 2007 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: Diary Field wierdness Michelle, If that means that all diary fields appear empty when using the 7.0.01 patch 1 WUT, then I'm not having that issue on our 601 patch 1351 server. David D. > Date: Tue

Re: BMCRemedy Support Site - How to Print Issues

2007-03-20 Thread Lucero, Michelle - IST contractor
Hi, Tony: Thank you for responding. The Print Friendly button doesn't seem to print the complete case. Some of the entries are cutoff. How would one go about printing the complete case, with all comments intact? By the way, have you heard from them on the issue you reported? Thanks, Mic

BMCRemedy Support Site - How to Print Issues

2007-03-20 Thread Lucero, Michelle - IST contractor
alled customer support and they confirmed that there is no way to print. I've already submitted an RFE. In the meantime, has anyone figured out another way? Thanks, Michelle ___ UNSUBSCRIBE or access ARSlist A

Re: Diary Field wierdness

2007-03-20 Thread Lucero, Michelle - IST contractor
tch 1 User Tool, the diary contents appears empty. Have you or anyone else out there experienced any flakiness like that? Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Durling Sent: Tuesday, March 20, 2

Re: where is the Matrix ?

2007-03-19 Thread Lucero, Michelle - IST contractor
oduct Compatibility 3. Scroll Down. Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Monday, March 19, 2007 8:24 AM To: arslist@ARSLIST.ORG Subject: where is the Matrix ?

Re: DEF import went bad

2007-03-13 Thread Lucero, Michelle - IST contractor
Been there, seen that when importing or upgrading from 5.1.2 to 6.3. Would this form be a Display only form by chance? Thanks, Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday

Re: DST Invalid Times Question

2007-03-13 Thread Lucero, Michelle - IST contractor
Also, this occurs for any second Sunday in March before and after 2007. -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, March 13, 2007 2:17 PM To: 'arslist@ARSLIST.ORG' Subject: RE: DST Invalid Times Question Hi, Axton: I assume that you are referr

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