Re: Does CMDB 7.5.00 support Tomcat 5.5 ?

2009-06-10 Thread Rick Cook
David, I think we would be fine with knowing that any one version of Tomcat will work with all things 7.5, regardless of which version of Tomcat that is. But if it's v6, then that, not 5.5, should be part of the installer. Rick On Wed, Jun 10, 2009 at 12:49 PM, Easter, David wrote: >

Re: Asset Management - Creating CI for Network Equipment

2009-06-11 Thread Rick Cook
The 2.1 data model does have sub-classes for network components. What you don't have a class for should work as a categorization subclass in one of the existing ones. Rick On Thu, Jun 11, 2009 at 1:57 PM, Lyle Taylor wrote: > ** > > Most network equipment simply goes under Comput

Re: Asset Management - Creating CI for Network Equipment

2009-06-11 Thread Rick Cook
en the CIs are especially important with network segments, so just dumping them into ComputerSystem might tend to hamstring that if not done correctly. Between all of those and perhaps a few more Categorization values, you should be covered. Rick On Thu, Jun 11, 2009 at 2:27 PM, Lyle Tay

Re: OT: Friday Humor

2009-06-12 Thread Rick Cook
Nice, Chris! Too true! Rick -Original Message- From: "Pruitt, Christopher J" Date: Fri, 12 Jun 2009 10:18:21 To: Subject: OT: Friday Humor YOU KNOW YOU ARE LIVING IN 2009 when... 1. You accidentally enter your password on the microwave. 2. You have

Senior Remedy Consultant available

2009-06-17 Thread Rick Cook
, duration, and location. My resume and references are available on request. Rick Cook Remedy Approved Consultant 253-278-4112 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti

Re: Enhancement request....

2009-06-19 Thread Rick Cook
Jarl, Too bad BMC doesn't have any kind of transaction processing engine with a web front end. That would be sweet! Rick -Original Message- From: Rune Sørlid Date: Fri, 19 Jun 2009 21:23:49 To: Subject: Re: Enhancement request The perfect way to minimiz

Re: Enhancement request....

2009-06-19 Thread Rick Cook
Ah, I am sure they have something in the works that they will spring on us sometime soon. Rick -Original Message- From: "Roys, Eric D" Date: Fri, 19 Jun 2009 19:57:40 To: Subject: Re: Enhancement request Another example of not drinking their own K

Re: Problem with 7.5 server installation

2009-06-21 Thread Rick Cook
sion along with us. Rick -Original Message- From: Jannie Banks Date: Sun, 21 Jun 2009 20:35:35 To: Subject: Problem with 7.5 server installation The OS is Windows 2003 (64 bit), remote Oracle 10g server (UNIX). Oracle client on application server is 32 bit. I

Re: Empty Navigation Bar

2009-06-23 Thread Rick Cook
Does the client have a JRE installed? Rick -Original Message- From: Frank Caruso Date: Tue, 23 Jun 2009 15:21:31 To: Subject: Empty Navigation Bar Have a desktop that refuses to show links in vertical navigation bars on any ITSM form. It is not a permission issue

Re: bmc website

2009-06-23 Thread Rick Cook
I am impressed with the speed of navigation. <1 second load times make me happy! Rick -Original Message- From: patrick zandi Date: Tue, 23 Jun 2009 10:24:57 To: Subject: Re: bmc website BMC Support is alot better too, the submission of tickets, style.. WOW V

Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease

2009-06-23 Thread Rick Cook
Isn't the term called cybersquatting or domain camping? Its another way to make a buck. Regardless of what you may think of the practice, it is legal, as long as trade names or similar sounding names (I.e."Micorsoft") are not used. Rick -Original Message- From:

Re: OT: Fwd: Clear to Cease Operations

2009-06-23 Thread Rick Cook
Wow. I used to be a member. I didn't see it being worth $150/yr, and I guess lots of other people felt the same. Wonder what TSA will put in place as a substitute? Rick -Original Message- From: Howard Richter Date: Tue, 23 Jun 2009 13:31:24 To: Subject: OT

Re: OT: Fwd: Clear to Cease Operations

2009-06-23 Thread Rick Cook
That would be a good thing to find out about, wouldn't it? Hopefully, someone will tell us, and tell us the truth, and then actually do what they say. A bit more personal data than your local DMV has. Rick On Tue, Jun 23, 2009 at 10:49 AM, Howard Richter wrote: > ** Rick, > > I

Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease

2009-06-24 Thread Rick Cook
spective, it seems that they could if they wanted to. It probably boils down to whether they think it would help or hurt them. Never forget that lawyers often don't think like the rest of us... Rick On Wed, Jun 24, 2009 at 8:51 AM, William Rentfrow < wrentf...@stratacominc.com>

Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease

2009-06-24 Thread Rick Cook
Don't they already have Budweiser? "Worked" for me many years ago (though never again). Rick On Wed, Jun 24, 2009 at 11:22 AM, Howard Richter wrote: > ** I would buy a beer called Hangover. > > hbr > > On Wed, Jun 24, 2009 at 2:09 PM, Guillaume Rheault wrote: &g

Re: AIE and HP's Asset Center

2009-06-24 Thread Rick Cook
past that, and the vastly different (i.e. extremely normalized) data model, the rest should be pretty standard. However, I suspect that the normalization in HPAC will cause updates to any core data to cause significant performance issues, so be careful what you send it. Rick On Wed, Jun 24, 2009 at

Re: AIE and HP's Asset Center

2009-06-25 Thread Rick Cook
Last I heard, Connect-IT ran data in batch mode, making it pretty slow. Is this still the case? Rick -Original Message- From: Michiel Beijen Date: Thu, 25 Jun 2009 08:30:01 To: Subject: Re: AIE and HP's Asset Center If you have licenses for it, you might wa

Re: How-to questions - Request or Restoration?

2009-06-26 Thread Rick Cook
en nothing's broken. Thanks, Ron Legters Tools Administrator  Production and Quality Control Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Rick

Re: History of AR System

2009-06-29 Thread Rick Cook
SysAdmin background, but had never heard of Remedy prior to that day. Rick -Original Message- From: "Tanner, Doug" Date: Mon, 29 Jun 2009 14:42:13 To: Subject: Re: History of AR System I'm with you, in early 97, I learned everything I could about 3.0 &

Re: History of AR System

2009-06-29 Thread Rick Cook
I totally agree about the class, Jarl. Lincoln taught my class, too, and its still the best one I have taken. I finally understood how Remedy really worked after that class. Rick -Original Message- From: Jarl Grøneng Date: Mon, 29 Jun 2009 20:52:51 To: Subject: Re

Re: History of AR System

2009-06-30 Thread Rick Cook
Yeah, I loved the paper manuals up through about v5. Then there just became too many to cart from place to place. Pdfs are SO much lighter. Rick -Original Message- From: "Meyer, Jennifer L" Date: Tue, 30 Jun 2009 09:27:55 To: Subject: Re: History of AR Sy

Re: Advice on Threads

2009-06-30 Thread Rick Cook
Something else to consider is that ITSM7 has thread recommendations that differ substantially from what we have been taught were appropriate for AR System. Read the performance tuning white papers for more details on this. Rick -Original Message- From: Frank Caruso Date

AR System 7.5 Silent Install issues

2009-07-02 Thread Rick Cook
re it fails. 3) The documentation is NO help at all in troubleshooting, and almost barely adequate for setup. Rick P.S. The 7.1 AR Server silent install isn't working (for me, anyway) either, but at least there are logs I can send to support, and the documentation on how to set it up, including what ea

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

2009-07-07 Thread Rick Cook
This would also happen if for some reason your AR Server license became invalid. I would check that next if a restart doesn't fix it. Rick -Original Message- From: "Nguyen, AnhThien Mr CTR NG NGB ARNG" Date: Tue, 7 Jul 2009 09:43:32 T

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

2009-07-07 Thread Rick Cook
Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: "Nguyen, AnhThien Mr CTR NG NGB ARNG" Date: Tue, 7 Jul 2009 10:21:28 To: Subject: Re: AR User Floating licenses con

Re: Determining how a user is connecting

2009-07-08 Thread Rick Cook
: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Rick

Re: Remedy Developers Needed

2009-07-20 Thread Rick Cook
good project - give Jeff a call and check it out! Rick On Fri, Jul 17, 2009 at 10:53 AM, Shrestha, Manjari R. < manjari.r.shres...@saic.com> wrote: > ** > > I am posting in behalf of Jeff. He is recruiting for a client that needs > multiple Remedy Developers for a contract p

Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use?

2009-07-21 Thread Rick Cook
Can you have your Windows guys change the runtime parameters of AR User on Vista to run in XP mode? I wonder if that might address the problem. Rick -Original Message- From: Rabi Tripathi Date: Tue, 21 Jul 2009 09:07:51 To: Subject: Re: ARS 6.3 p20 on SunOS 5.9

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

2009-07-23 Thread Rick Cook
That's nothing. Look at the open positions on Monster wanting someone who is both a Remedy guru AND Java/Perl scripting SDE. For $70/hr on contract. Look up delusional in the dictionary and you will see that req listed. Rick -Original Message- From: "Thomas J

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

2009-07-23 Thread Rick Cook
open for so long? You get what you pay for. Good, Fast, Cheap. Pick any TWO. Rick -Original Message- From: "Thomas J. Mutaffis" Date: Thu, 23 Jul 2009 10:37:08 To: Subject: Re: What's the difference between a Remedy Administrator and a Remedy Devel

Re: Blocking request for editing by another user

2009-07-29 Thread Rick Cook
icate modifiers of the same record. Rick -Original Message- From: Andrey Date: Wed, 29 Jul 2009 17:03:46 To: Subject: Re: Blocking request for editing by another user Thanks for reply Gary, another words - BMC does not provide a standard way to solve this problem? 2009

Re: Storing MSDN licenses in the CMDB

2009-07-29 Thread Rick Cook
x27;s MSDN eligibility/membership, but that doesn't seem very complex. Rick On Wed, Jul 29, 2009 at 8:30 AM, Pierson, Shawn wrote: > ** Good morning, > > We’re working on getting client software into the CMDB, including tracking > licenses and contracts in Asset Management. The problem

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-29 Thread Rick Cook
That's why I install the entire basic suite, even if the customer is only going to use Incident, unless server resources prevent it or I am ordered not to. Rick -Original Message- From: Howard Richter Date: Wed, 29 Jul 2009 16:23:34 To: Subject: Re: Install

JOB: Jr. to Mid level position on Oahu...

2009-08-01 Thread Rick Phillips
Helllo all, We have a junior to mid-level position open on Oahu. Must have a DoD Secret at a minimum. No relo is available. Please send resume if interested. Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives

Re: Problem Investigation Cancelled Status Reasons

2010-02-16 Thread Rick Cook
Well, since those are stored as form data, technically, they wouldn't be customizations, just configuration changes, right? Rick On Tue, Feb 16, 2010 at 4:02 PM, Thad K Esser wrote: > ** > Hello, > > Can anyone tell me what status reasons are available for a Cancelled > p

Re: Change Management Blackout Periods

2010-02-19 Thread Rick Cook
I believe that is something you set on the CI. The Change then recognizes that when the two are related. Rick -Original Message- From: Joe D'Souza Date: Fri, 19 Feb 2010 16:53:33 To: Subject: Re: Change Management Blackout Periods I don't think there

Re: Remedy View Validation

2010-02-22 Thread Rick Cook
I cry BS, too. Remedy USED to drop forms when a field was deleted, but I don't think even that happens any more. Rick -Original Message- From: Tommy Morris Date: Mon, 22 Feb 2010 13:36:04 To: Subject: Remedy View Validation AR 7.5p1 Oracle 11g We had a custom

Re: Remedy View Validation

2010-02-22 Thread Rick Cook
Ok, so it drops and recreates views. Is that really a bad thing? Rick -Original Message- From: "Grooms, Frederick W" Date: Mon, 22 Feb 2010 14:03:10 To: Subject: Re: Remedy View Validation No BS. I just ran a test ... It DOES delete and create the View.

Re: Remedy View Validation

2010-02-22 Thread Rick Cook
an acceptable workaround? Rick On Mon, Feb 22, 2010 at 12:13 PM, Roys, Eric D < eric.r...@verizonbusiness.com> wrote: > If you have given permissions to the view external to Remedy such as for > reporting user(s) for tools such as Actuate it is because you would need a > mechanism

Re: change template question

2010-02-22 Thread Rick Cook
anual entry of a CM to some groups, forcing them to use only the templates you provided them. That would prevent them from asking for something they had no business asking for without using the approval process to reject them. Rick On Mon, Feb 22, 2010 at 3:43 PM, Martinez, Marcelo A wrote: &g

Re: Comparison of servers....

2010-02-26 Thread Rick Cook
Two things come to mind: Migrator Export the data from the server info form and compare the data files. Rick -Original Message- From: Richard Copits Date: Fri, 26 Feb 2010 15:37:53 To: Subject: Comparison of servers We currently are running a 7.5 patch 1

Re: Reusing the Status Reason field

2010-03-05 Thread Rick Cook
Do NOT repurpose fields in ITSM. You are only starting to see the reasons why it is a bad idea. Rick -Original Message- From: Robert Fults Date: Fri, 5 Mar 2010 13:24:13 To: Subject: Reusing the Status Reason field I posted this over in BMCDN: I am trying to reuse

Re: Admin tool crashing

2010-03-16 Thread Rick Cook
I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: "Pruitt, Christopher (Bank of America Account)" Date: Tue, 16 Mar 2010 15:06:40 To: Subject:

Re: WWRUG10 confusion

2010-03-17 Thread Rick Cook
* it comes in cake form now? * Rick -Original Message- From: John Sundberg Date: Wed, 17 Mar 2010 09:40:49 To: Subject: WWRUG10 confusion Is WWRUG10 binary -- as in WWRUG 2? And therefore next year is WWRUG11 == 3? OK OK -- kidding -- Happy St. Patricks day

Re: Operational and Product Categorization

2010-03-19 Thread Rick Cook
ation becomes easy enough that even end users can do it with a high level of accuracy, minimizing the need for an SRM-like front-end. Rick On Thu, Mar 18, 2010 at 4:04 PM, Martinez, Marcelo A wrote: > Funny thing… I was just going over Categorization in the ITSM 7.5 Admin > course part 1. J

Re: Operational and Product Categorization

2010-03-19 Thread Rick Cook
bypass the first 4 Prod Cat fields in your query. Rick On Fri, Mar 19, 2010 at 7:41 AM, Kathy Morris wrote: > ** > So does this mean if I use both the Operation Cat and Product Cat under > Model 1 - this would be the better solution? (the model with the CMDB asset > included). > >

Re: Operational and Product Categorization

2010-03-19 Thread Rick Cook
the app. for what they were intended for, and it gets much easier to weave a tapestry of information that will satisfy most reporting requirements and keep the app. relatively easy to use. Rick On Fri, Mar 19, 2010 at 8:06 AM, Rick Cook wrote: > I believe so, but that doesn't make it

Re: Service-now.com

2010-03-23 Thread Rick Cook
ith, and any company with Luddy and Moores at the top would not be on that list. Fool me once... Rick On Tue, Mar 23, 2010 at 10:12 AM, John Sundberg < john.sundb...@kineticdata.com> wrote: > ** > > > > Also -- a major funder of Service-now is John Moores > (M in BMC) &

Re: Service-now.com

2010-03-23 Thread Rick Cook
dn't make me a happy person that day. And while Steve Gardner was probably the main driver of the bad stuff, Moores and Luddy were among those running Peregrine when that was going on. Trust them if you wish with whatever you wish. I choose not to. Rick On Tue, Mar 23, 2010 at 11:46

Re: Service-now.com

2010-03-24 Thread Rick Cook
use I either don't wish to see them, or prefer to attribute personal choices to a larger mindset. As always, others may disagree and make their own choices. Rick On Wed, Mar 24, 2010 at 8:32 AM, Julio Goncalves wrote: > ** > > Bing, > > Like Rick put so very well “everyon

Re: Case Sensitivity in Remedy

2010-03-25 Thread Rick Cook
That is a database setting. Usually is is only configurable at install time. Rick -Original Message- From: Kathy Morris Date: Thu, 25 Mar 2010 12:09:35 To: Subject: Case Sensitivity in Remedy Hi, Is there any way to configure Remedy 7.x to be case insensitive We

Re: Case Sensitivity in Remedy

2010-03-25 Thread Rick Cook
Quite correct, Roger. SQL is case-INsensitive by default. I misread her question. Rick -Original Message- From: "Chowdhury, Tauf" Date: Thu, 25 Mar 2010 12:27:11 To: Subject: Re: Case Sensitivity in Remedy FYI, It is recommended by DBA and BMC to not us

Re: ARS 7.5 User Cache Gremlin

2010-03-26 Thread Rick Cook
I would ask if anything on the LDAP side changed. Would a new group policy on that side override your password? Rick -Original Message- From: strauss Date: Fri, 26 Mar 2010 10:41:05 To: Subject: ARS 7.5 User Cache Gremlin This week we started seeing a brand new

Re: Operation and Product Cats

2010-03-29 Thread Rick Cook
I think it would be difficult to use identical sets, because of the reactive vs. Proactive nature of the apps. However, the same principles could apply, making the sets structurally similar with somewhat different verbiage. Rick -Original Message- From: Kathy Morris Date

Re: Customer Advisory Board

2010-03-30 Thread Rick Cook
Tommy, that is probably a question that should be directed at someone at BMC like Dave Easter. The customers involved in things like this are usually under NDA. Rick -Original Message- From: Tommy Morris Date: Tue, 30 Mar 2010 11:37:29 To: Subject: Customer Advisory

Re: SLM 7.6 Patch 001

2010-03-31 Thread Rick Cook
hat building quality installers isn't among them. Rick -Original Message- From: strauss Date: Wed, 31 Mar 2010 10:01:08 To: Subject: Re: SLM 7.6 Patch 001 It isn't the first time, by a long shot, that their installers have used an outdated client executable. So

Problem installing Atrium Core - WS port 9999

2010-03-31 Thread Rick Cook
ere - that tells me how to change the port Java runs on, and the installer seems to think that's a fatal problem. Can anyone help me resolve this? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Problem installing Atrium Core - WS port 9999

2010-03-31 Thread Rick Cook
Well, yes, but I have tried that, and it doesn't seem to matter what I choose, it apparently needs to use internally, and one of those wonderful issues with a closed (and apparently broken) install script keeps me from fixing it myself. Rick On Wed, Mar 31, 2010 at 1:48 PM, Differ, Alf

Re: Problem installing Atrium Core - WS port 9999

2010-03-31 Thread Rick Cook
BTW, it may not matter, but I am using Java SDK 1.6_19. Rick On Wed, Mar 31, 2010 at 1:53 PM, Rick Cook wrote: > Well, yes, but I have tried that, and it doesn't seem to matter what I > choose, it apparently needs to use internally, and one of those > wonderful issues with

Re: Problem installing Atrium Core - WS port 9999

2010-03-31 Thread Rick Cook
The ar.cfg does not reference port at all. Are web services required for the Atrium Console or other core functionality to work? Rick -Original Message- From: Peter Romain Date: Wed, 31 Mar 2010 22:50:00 To: Subject: Re: Problem installing Atrium Core - WS port

Re: Problem installing Atrium Core - WS port 9999 - RESOLVED

2010-04-01 Thread Rick Cook
The pluginsvr file was the key. I hd checked the ar.cfg and thought I had checked the pluginsvr_cfg, but when I checked it again this morning, there was right there. Its off and running now - thanks, all! Rick -Original Message- From: Peter Romain Date: Thu, 1 Apr

Re: HELP MY PREDICAMENT !!!

2010-04-02 Thread Rick Cook
It would seem as though she is looking for advice at least, from a group she has seen be helpful in other areas. Assuming that this is legit and not a scam, can anyone provide her with some? Rick -Original Message- From: Daniel Bloom Date: Fri, 2 Apr 2010 14:26:39 To

Re: HELP MY PREDICAMENT !!!

2010-04-02 Thread Rick Cook
Ok, thanks! My Bing search didn't return anything on her name, though I did recognize it. Rick -Original Message- From: Greg Donalson Date: Fri, 2 Apr 2010 20:39:31 To: Subject: Re: HELP MY PREDICAMENT !!! It is spam. http://www.spamdiary.com/2010/02/mugg

Re: Problem installing Atrium Core - WS port 9999

2010-04-05 Thread Rick Cook
Yeah, I got it all working now (thanks again to the list!). Rick -Original Message- From: Guillaume Rheault Date: Mon, 5 Apr 2010 14:06:56 To: Subject: Re: Problem installing Atrium Core - WS port Web services are not required for the Atrium Console to work

Re: [AKO Warning - Message fails DKIM verification] Problem installing Atrium Core - WS port 9999

2010-04-05 Thread Rick Cook
Thanks, Tim, I got it figured out last week thanks to a couple other folks who told me what you just did. Rick -Original Message- From: "Hulmes, Timothy W Mr CTR US USA IMCOM" Date: Mon, 5 Apr 2010 10:01:09 To: Subject: Re: [AKO Warning - Mes

Re: OT:Kinetic apps and some iPad fun

2010-04-05 Thread Rick Cook
That does look good. The first thought I had regarding its usefulness was on an airplane, where laptops often have their usefulness minimized by a reclining seat back. Given the battery life of these, it would be a viable option as a remote IT tool. Rick On Mon, Apr 5, 2010 at 8:22 AM, John

Question about the Service field on a 7.6 Incident

2010-04-05 Thread Rick Cook
es from which to know how those are defined. Any assistance would be appreciated. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Question about the Service field on a 7.6 Incident - RESOLVED.

2010-04-05 Thread Rick Cook
Got it. Thanks! And thanks to Anne Brock, who actually beat the list on the BMCDN with this answer. Rick -Original Message- From: Roger Justice Date: Mon, 5 Apr 2010 14:07:54 To: Subject: Re: Question about the Service field on a 7.6 Incident 1. Review Incident

Re: ARS 7.5 User Cache Gremlin

2010-04-06 Thread Rick Cook
Looks like perhaps a stray piece of test data someone forgot to strip out. It isn't in the 7.6 WS or Filters I saw. Rick -Original Message- From: strauss Date: Tue, 6 Apr 2010 10:01:08 To: Subject: Re: ARS 7.5 User Cache Gremlin I trapped an instance of it tod

Re: Question about the Service field on a 7.6 Incident

2010-04-06 Thread Rick Cook
No, I didn't install that component, and there were no services installed with the sample data. Rick -Original Message- From: strauss Date: Tue, 6 Apr 2010 14:43:03 To: Subject: Re: Question about the Service field on a 7.6 Incident I hit the same thing you did

Re: Finding memory leaks in the AR System

2010-04-06 Thread Rick Cook
pre-allocating idle memory isn't an issue as long as the application is willing and able to give it back if something else needs it. SQL allegedly will. I haven't seen that behavior in AR System. Rick On Tue, Apr 6, 2010 at 2:38 PM, Robert Halstead wrote: > ** Hey all, > > We&

Re: SCOM-to-Remedy Alternatives?

2010-04-08 Thread Rick Cook
TSM 7.5. Thanks. --Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Rick

Re: Re : analytics7.6/ DB MS SQL 2005

2010-04-09 Thread Rick Cook
... ... I don't think that was a rhetorical question, in case anyone official is wondering... Rick -Original Message- From: strauss Date: Wed, 7 Apr 2010 14:06:20 To: Subject: Re: Re : analytics7.6/ DB MS SQL 2005 On SQL Server 2008, Analytics 7.6 created one

Re: Re : analytics7.6/ DB MS SQL 2005

2010-04-09 Thread Rick Cook
such products, and the ITIL processes behind them, to help them manage internal issues. If only... Rick -Original Message- From: strauss Date: Fri, 9 Apr 2010 09:32:28 To: Subject: Re: Re : analytics7.6/ DB MS SQL 2005 Since I had opened an issue on both Analytics 7.

Re: incident count problem

2010-04-12 Thread Rick Cook
I can't think of any way that a mid-tier upgrade alone would affect the Entry IDs. Is it possible that you have an entry ID block value set, and that you restarted AR System? Rick -Original Message- From: Ramagiri Date: Mon, 12 Apr 2010 16:06:05 To: Su

Re: Remedy Developer Plus

2010-04-13 Thread Rick Cook
Did it have anything to do with throwing more RAM at the box? Or maybe indexing some of the metatables (like activelink and filter)? Rick On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore < warrenbaltim...@gmail.com> wrote: > ** > Folks, I seem to remember some

Re: Remedy Developer Plus

2010-04-13 Thread Rick Cook
w at it, though. You'll be better off using one of the other non-BMC tools. Rick On Tue, Apr 13, 2010 at 1:20 PM, Warren Baltimore wrote: > ** I can't remember. Maybe it was a java related setting in the registry? > > On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook wrote: > >

Re: Benefit of Prefetch Remedy midtier 7.1

2010-04-14 Thread Rick Cook
-cached to the MT server, the MT --> AR Server wait time is removed (unless the form has been changed since the last pre-cache). The only check that has to be made is from the client to the MT server. If the client's cached copy is identical to that of the MT server, no re-cache is necessary.

Re: Location data in 7.5

2010-04-14 Thread Rick Cook
attributes to other classes that were necessary. It appears that BMC is trying to push more core data to the CMDB, which makes sense. As to a Location menu, I don't see anything that references Floor or Room there, or another source form for that data. Rick On Wed, Apr 14, 2010 at 10:59 AM, T

Re: Location data in 7.5

2010-04-14 Thread Rick Cook
It doesn't seem to. Rick -Original Message- From: Thad K Esser Date: Wed, 14 Apr 2010 11:38:56 To: Subject: Re: Location data in 7.5 ** Ok, thanks.  Do you know if creating a site via the "Location app config form" pushes that data to the Physica

Re: TR vs DB sanity check please

2010-04-14 Thread Rick Cook
Drew, TR is implied as the current transaction value, and does not need to be explicitly mentioned. DB is not implied, and must be specified for consistent behavior. So the better Run If qual would be 'AssignedToTech' != 'DB.AssignedToTech' Rick On Wed, Apr 14, 2010 at 1

Re: Approval Mappings when category is different than something

2010-04-15 Thread Rick Cook
You should be able to do it by creating one mapping for all categories and another for just the single category. Set the Level of the single category at a lower value than that of the global one. If it hits, it will go there. Rick On Thu, Apr 15, 2010 at 7:25 AM, Rudolf Schwarzkopf

Re: Approval Mappings when category is different than something

2010-04-15 Thread Rick Cook
d that - a business process will have to suffice. Rick On Thu, Apr 15, 2010 at 7:39 AM, Rudolf Schwarzkopf < rudolf.schwarzk...@googlemail.com> wrote: > ** Ok, so there is no way to say: This mapping should be triggered when > category different from "ABC", right? > I need to

Re: Attention: List Administrator Dan Bloom... ADM

2010-04-16 Thread Rick Cook
I had a couple dozen of them, all of which I summarily executed. Rick -Original Message- From: Daniel Bloom Date: Fri, 16 Apr 2010 09:11:29 To: Subject: Re: Attention: List Administrator Dan Bloom... ADM It may be fixed, but I didn't do anything, so I am sure it

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Rick Cook
I believe that Appajee is the person still caring for the .NET API set. He has been pretty responsive in the past to issues brought up. Might want to go through the BMCDN, though, as he probably monitors that more than the ARSList. Rick On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor wrote

Re: Remedy Training

2010-04-21 Thread Rick Cook
I know that more and more of their classes are on-line - perhaps it's related to that. Also, the Dallas and Downer's Grove locations aren't BMC offices - they're Column IT's. It's possible that the Atlanta and Clearwater offices belonged to partners as well. Rick O

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Rick Cook
Well, I think I join many of us in wishing him well in whatever he's doing now. Has someone else been handed the .NET API torch? It's been in good hands since Dan built it out several years ago, and I'd like to think it will continue to be so. Rick On Wed, Apr 21, 2010 at 9:27 AM

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Rick Cook
Ok, umm...well, make sure you turn out the lights when you leave tonight, Dave. And set the coffee pot to have a fresh pot for tomorrow, if you would. Never know, someone else might come in! ;-> Rick On Wed, Apr 21, 2010 at 12:56 PM, Easter, David wrote: > Um... William Hurley (whurl

Re: Service-now.com

2010-04-21 Thread Rick Cook
All I will say is that it's a bit hard to take someone really seriously as an IT Pro when they're sporting an AOL email address. I'm just sayin... 8-> Rick On Wed, Apr 21, 2010 at 1:31 PM, Shellman, David < dave.shell...@tycoelectronics.com> wrote: > ** > When I

Problems with Windows 7 Ult and ARS 7.5 install...

2010-04-22 Thread Rick Phillips
EATED InstallationPanelDelegate],Detail=[com.bmc.install.product.base.ui.DestinationValidationInstallationPanelDelegate]} Any ideas? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwru

Re: Problems with Windows 7 Ult and ARS 7.5 install...

2010-04-22 Thread Rick Cook
You need to use the 32 bit Java SDK for all Windows installations. --Original Message-- From: Rick Phillips Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Problems with Windows 7 Ult and ARS 7.5 install... Sent: Apr 22, 2010 5:23 AM Hello, all, I'm having problem insta

Re: Problems with Windows 7 Ult and ARS 7.5 install...

2010-04-22 Thread Rick Cook
I have it on my windows 7 Ultimate laptop right now. With ITSM 7.6 patch 1. --Original Message-- From: Sergio Tomillero Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: Problems with Windows 7 Ult and ARS 7.5 install... Sent: Apr 22, 2010 5:49 AM Rick, Are you sure ARS 7.5

Re: Problems with Windows 7 Ult and ARS 7.5 install...

2010-04-22 Thread Rick Cook
Tomillero Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: Problems with Windows 7 Ult and ARS 7.5 install... Sent: Apr 22, 2010 5:49 AM Rick, Are you sure ARS 7.5 Server can be installed on Windows 7? Compatibility matrix does not support that combination. Kind regards, Sergio Tomillero

Re: ARS 7.1 with 3rd party monitoring tool integration

2010-04-23 Thread Rick Cook
list Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARS 7.1 with 3rd party monitoring tool integration

2010-04-23 Thread Rick Cook
What monitoring tool are you using? Rick -Original Message- From: Ram Rudra Date: Fri, 23 Apr 2010 20:45:41 To: Subject: Re: ARS 7.1 with 3rd party monitoring tool integration In a brief scenario, I will get server alerts from my monitoring tool where the remedy

Re: OT: Appajee...

2010-04-23 Thread Rick Cook
in figuring out what those are to be. Having gone through those times myself recently, I can say that I am a stronger person for having done so. May it be with you as well. Rick On Fri, Apr 23, 2010 at 10:27 AM, Shellman, David < dave.shell...@tycoelectronics.com> wrote: > ** > App

Re: ARS 7.1 with 3rd party monitoring tool integration

2010-04-26 Thread Rick Cook
information to move to the Incident Interface Create form in Remedy, and the existing workflow will take it from there. Rick On Mon, Apr 26, 2010 at 9:37 AM, Ram Rudra wrote: > ** > > Yes Mahesh, > > > > We are looking for the same kind of functionality. Can you brief me ho

Re: AR System 7.5 Upgrade

2010-04-27 Thread Rick Cook
Did you read Chris Strauss' experiences with 7.5 patch 4? You might want to if you haven't. Rick On Tue, Apr 27, 2010 at 7:54 AM, Kevin Begosh wrote: > ** that is good information thanks. So you went from CMDB 2.2 to CMDB 7.5 > patch 4 with just installing the patch? >

Re: Remedy Migrator 7.1 patch 009 Issue

2010-04-27 Thread Rick Cook
Uggghhh...don't get me started on Migrator. My basic rule when using this tool: Trust but verify. I would use it for small migrations. I would not use it for large scale ones. In answer to your question, Chris, perhaps one of the other third-party migration tools might be more reliable?

Re: Limiting Queries

2010-04-28 Thread Rick Cook
that field, though, so that only Administrators and workflow can alter the value. If you don't force users to store centralized preferences, they can still override it by going local with the old ar.ini file. Rick On Wed, Apr 28, 2010 at 10:14 AM, Frank Caruso wrote: > ** Is there a way

<    2   3   4   5   6   7   8   9   10   11   >