Thank you all for your input. This is a good set of information to provide to
the CSO.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
I.S. Business Operations
Samaritan Health Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan
on.
ARS 7.5
ITSM 7.6
Windows Server 2008 (64-bit)
SQL 2005
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
I.S. Business Operations
Samaritan Health Services
Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended
Just to clarify...
You are going to Layout and selecting Show Actual View Size and then modifying
the size by using the modifiable black lines at the edges of your form?
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
I.S. Business Operations
Samaritan Health Services
-Original Message
Not sure this made it through the first time. Reposting.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
From: Shane Buchholz
Sent: Tuesday, May 17, 2011 10:15 AM
To: 'arslist@ARSLIST.ORG'
Subject: Search Menu Formatting
I have once
, but it reverts to the
same format that is already on the Task form.
I am at a loss here on how to manipulate this to my needs. Any help would be
greatly appreciated.
ARS 7.5 patch 3
ITSM 7.6. 00
SQL 2005
Server 2008 (64-bit)
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services
results for tickets that have not yet been
assigned. Any insight would be great. I am mainly just curious why NULL
fields are not included in the search.
Thanks in advance for any feedback.
ARS 7.5
ITSM 7.6 0
SQL 2005
Server 2008 (64-bit)
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Thanks Jason, that is exactly what I thought it was doing. When we added
'Assigned Group+' = $NULL$ during testing it worked like we wanted it to.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
From: Action Request System
that is possible? I have
not been able to find a way to do this. Any insight would be appreciated.
ARS 7.5
ITSM 7.6
Windows 2008
SQL 2005
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Business Operations
Samaritan Health Services
meant!
Thank you everyone for your responses.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
541-768-4740
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Tuesday, November
of the form. My users
are very frustrated. Any ideas would be appreciated.
ARS 7.5
ITSM 7.6
Windows Server 2008 (64-bit)
SQL 2005
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
Confidentiality Notice
Does anyone know a quick way to grant write access to all tickets for my user
base? We are on the verge of a revolt after moving from ITSM 5.6 to 7.6.
Any thoughts would be appreciated.
AR - 7.5
ITSM - 7.6
SQL 2005
Windows 2008 (64-bit)
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Thanks for all of the responses on this. I decided to go with the idea of
display-only fields in Task, and this seems to work for what my users need.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
From: Action Request System
Sorry, this is in reference to my licensed user base. I am looking at removing
the restriction of only being able to modify tickets that are in Support Groups
that you belong you.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
apologize if this is a simple solution
that I have just not discovered yet.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services
Samaritan Health Services
Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use
or
Assigned. I believe this is part of the design to enforce the proper workflow
so that tasks are not started before the system recognizes that work has begun
on the Incident.
I hope that helps a little.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
That's what I was looking for. Thanks for your help.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ashcraft
the manuals,
and have also not been able to find anything useful on the Knowledge Base. Any
help here would be appreciated.
ARS 7.5
ITSM 7.6
SQL 2005
Windows 2008 (64-bit)
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
to have the highlight be
transparent so the actual row color would show through. Another option would
be to select a color that does not fall in line with the color scheme we are
trying to use.
Again, any help is appreciated.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information
Raja,
There is some workflow that needs to be modified as well in order to make this
work. I am providing a link to information that should hopefully help.
http://www.remedyars.com/wiki/index.php?title=Adding_a_New_Field_to_Notifications
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
I have seen this with pop-up blockers, and it is also a common error if the
Customer field is left blank.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
From: Action Request System discussion list(ARSList)
[mailto:arsl
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
be appreciated.
ARS 7.5
ITSM 7.6
Windows Server 2008
SQL 2005
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use
Barb,
Thanks for your quick response. I am looking more for the SQL Table Name that
stores this information so that we can reference that for our Web Interface. I
know the information is located in many, but I am trying to find the most
direct table to query.
Thanks,
Shane Buchholz
Systems
p3
ITSM 7.6
SQL 2005
Server 2008 64-bit
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain
with Menu Select and on
Return.
Any insight would be helpful.
ARS 7.5 p3
ITSM 7.6
SQL 2005
Windows Server 2008 64-bit
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
Confidentiality Notice: This e-mail
believe.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Tuesday, March 09, 2010 12:38 PM
To: arslist@ARSLIST.ORG
Subject
Not sure if anyone ever answered this question for you, but my OOTB 7.6 has
only one Status Reason for Cancelled and that is Duplicate Investigation. If
these follow the same path as Incident Management then the process to change
these is very convoluted and overly complicated.
Shane Buchholz
We are working to build a front end interface to access data from an old Remedy
database. I am trying to determine how to grab attachments from the system.
If anyone has information on this I would appreciate it.
ARS 6.3
ITSM 5.6
SQL 2000
Windows Server 2003
Thanks,
Shane Buchholz
Systems
in the Databse Reference Guide on page 27
(for diagrams) and page 38 for the description specific to how attachments are
stored.
If you do not have the Database Ref doc, please contact me off list and I can
send it to you.
Thanks,
Jeremy
On Wed, Dec 9, 2009 at 2:36 PM, Shane Buchholz
sha
visibility to use
the templates. I am supposed to be doing a demo of the templates in three
hours. Any help would be appreciated.
AR 7.1
ITSM 7.03
SQL 2005
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services - Operations
Confidentiality
Templates
**
On the Authored For Groups tab the table at the bottom is the list of support
groups that can see the template.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shane Buchholz
Sent: Wednesday, September 02, 2009
Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shane Buchholz
Sent: Wednesday, September 02, 2009 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
**
I set this option
Of SUBSCRIBE arslist Melissa
Sent: Wednesday, September 02, 2009 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
** Does your user have a default group set up?
From:
Shane Buchholz sha...@samhealth.org
To:
arslist@ARSLIST.ORG
Date:
09/02/2009 01:47 PM
Subject:
Re
Of SUBSCRIBE arslist Melissa
Sent: Wednesday, September 02, 2009 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
** Does your user have a default group set up?
From:
Shane Buchholz sha...@samhealth.org
To:
arslist@ARSLIST.ORG
Date:
09/02/2009 01:47 PM
Subject:
Re: ITSM 7
Shawn,
This is exactly what we were looking for. Thanks for providing the information.
Thanks,
Shane Buchholz
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, May 29, 2009 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re
it recognize that
an account is no longer in AD. Please let me know if this is even possible,
and if so what the best approach is.
ARS 7.1
ITSM 7.1
SQL Server 2005
Windows Server 2003
Thanks,
Shane Buchholz
Information Security Specialist
Account Services - Information Services
the lastModifiedDate from AD. If you query that form where
lastModifiedDate is NULL, you'll get back all the records that don't have a
match in AD. Does that make sense?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shane Buchholz
Sent: Friday, May 29
'duplicated' so your your example if you
change Quest to Quest. (with a period) that will correct
(circumvent) the issue although people might not like it but you get
what you got.
HTH
Robert
On Thu, Sep 18, 2008 at 8:33 AM, Shane Buchholz [EMAIL PROTECTED]
wrote:
**
I ran into an interesting
/where this is happening. I am trying to add
more information into this entry if possible. Please let me know if
anyone has an idea where the data comes from.
ARS 6.3
Help Desk 5.6
Win2K3 Server
Thanks,
Shane Buchholz
Confidentiality Notice: This e-mail message, including any attachments
I am currently in the process of installing ARS 7.0 on a brand new server.
After installing the Email Engine I am not getting the BMC Remedy Email Engine
service. Any thoughts on what might be causing this?
Thanks,
Shane Buchholz
Call Center Supervisor
Samaritan Health Services
[EMAIL
not start
with the start of new BMC AR Server service though it dependent on it.
I have created a ticket with Remedy but in vain..:o((
Do let know what you see..
Thanks,
Mohan
- Original Message
From: Shane Buchholz [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 14
intuitive, and our
DBA is ready to call it quits on the data extraction. Any ideas on how to
break down the tables would be helpful.
ARS 6.3
Help Desk 6.0
Windows Server 2003
SQL 2000
Thanks,
Shane Buchholz
Call Center Supervisor
Samaritan Health Services
[EMAIL PROTECTED]
Confidentiality
System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Shane Buchholz
Sent: Wednesday, January 10, 2007 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Adding attachments through Email submission
One of my users has requested that we provide the capability to add attachments
to a Help
together I decided
to give up the hunt. Does anyone know if this is a possibility? Any tips or
information would be greatly appreciated.
ARS 6.3
Help Desk 5.6
Server 2003
SQL 2000
Thanks,
Shane Buchholz
Call Center Supervisor
Samaritan Health Services
[EMAIL PROTECTED]
541-768-4740
equests.
HTH,
Thomas
- Original Message -----
From:
Shane
Buchholz
Newsgroups:
gmane.comp.crm.arsystem.general
Sent: Monday, October 23, 2006
12:20
Subject: Cannot find Escalated?
Escalation
**
ARS 6.3
Help Desk 5.6
SQL 2000
Window
Title: Whatsup --> Remedy
**
After looking over
some of their documentation it appears that you can have the system send an
email as part of the alert process. Haveyou looked at using the
email engine to have tickets created on certain events?
Shane Buchholz Call Center Supervisor Samari
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