On 12 Jan 2006, at 9:32 AM, Amber R. wrote:
it is a rather sad state of affairs when Applecare Customer
service does not understand their own policies and coverage
Unfortunately, this is not confined to Apple.
To my mind, the problem is that the techs (using the word loosely)
At 12:19 PM -0800 01/11/2006, Amber R. wrote:
I have just had a very frustrating conversation with Applecare and
was told that the keyboard and latch on my Powerbook are not covered
at all.
I'm pretty sure that's nonsense. See the T+Cs:
http://www.apple.com/legal/applecare/app.html
No mention
On 12-Jan-06, at 7:11 AM, Tim Hodgson wrote:
At 12:19 PM -0800 01/11/2006, Amber R. wrote:
I have just had a very frustrating conversation with Applecare and
was told that the keyboard and latch on my Powerbook are not covered
at all.
I'm pretty sure that's nonsense. See the T+Cs:
glad you finally got help...
it's sad to hear Apple is suffering from the hire cheap help
syndrome that's been afflicting tech support for so long...
seems it's hard for middle managers to get the point that although it
may reduce costs locally for a time, every negative experience
Hello everybody,
I have just had a very frustrating conversation with Applecare and
was told that the keyboard and latch on my Powerbook are not covered
at all.
I am still under the Applecare warranty period and was actually told
by Applecare technical support that these items were
Amber R. wrote:
Has anybody here had any problems with getting these two items repaired
under Applecare ?
Perhaps like batteries they are considered 'normal wear' items and as
such aren't covered? Although it would be nice for these things to be
spelled out better in the Applecare
At 12:19 PM -0800 01/11/2006, Amber R. wrote:
I have just had a very frustrating conversation with Applecare and
was told that the keyboard and latch on my Powerbook are not covered
at all.
Has anybody here had any problems with getting these two items
repaired under Applecare ?
Apple
On 1/11/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
At 12:19 PM -0800 01/11/2006, Amber R. wrote:
I have just had a very frustrating conversation with Applecare and
was told that the keyboard and latch on my Powerbook are not covered
at all.
Has anybody here had any problems with getting
Hi Amber,
The squeaky wheel gets the grease.
Ask to speak with a supervisor and clearly EXPRESS your position that
this is hardware by definition.
http://www.apple.com/legal/applecare/app.html
An Apple-branded mouse and keyboard are also covered under the Plan
if included with the
Amber -
I had a latch issue with my pb12 867 and it was replaced. I believe
they actually replaced more than the latch, but I remember they
replaced the latch as well.
Good luck!
--Van
On 1/11/06, David Rodriguez [EMAIL PROTECTED] wrote:
Hi Amber,
The squeaky wheel gets the grease.
Ask
I don't know what is wrong with your keyboard, but when two of our
keys were malfunctioning, I made an appointment at the genuis bar, I
took it in to the apple store, the genius took the keyboard out,
removed six component pieces of the keyboard and replaced them. He
never even me if I
On 11-Jan-06, at 1:46 PM, rob wrote:
I don't know what is wrong with your keyboard, but when two of our
keys were malfunctioning, I made an appointment at the genuis bar,
I took it in to the apple store, the genius took the keyboard out,
removed six component pieces of the keyboard and
On 1/11/06 3:19 PM, Amber R. [EMAIL PROTECTED] wrote:
Hello everybody,
I have just had a very frustrating conversation with Applecare and
was told that the keyboard and latch on my Powerbook are not covered
at all.
I am still under the Applecare warranty period and was actually told
by
Part of the plastic came off the battery latch of my dual USB iBook
a few years ago and Applecare would not replace it, saying that this
problem could have only been caused by user abuse, not a defective
latch. I know I didn't abuse my iBook, but after talking to several
techs, the only
Hello everybody,
I have just had a very frustrating conversation with Applecare and
was told that the keyboard and latch on my Powerbook are not covered
at all.
I am still under the Applecare warranty period and was actually told
by Applecare technical support that these items were covered.
On 12/17/04 11:39 PM, Amber [EMAIL PROTECTED] Spew into the
Cybertrough:
I wish I had the luxury of being able to buy a new one if something happens
to this one but I don't.
This is a year old G4 Powerbook. Of course, I am hoping that nothing goes
wrong with it, with or without Applecare,
Kyle,
On 12/17/04 11:56 PM, Kyle Hansen [EMAIL PROTECTED] wrote:
On 12/17/04 11:39 PM, Amber [EMAIL PROTECTED] Spew into the
Cybertrough:
It's *always* faster than taking it to a local center. Portables have to be
sent to apple For repair if they are under warranty. That is a rule. Even
On 12/18/04 1:11 AM, Amber [EMAIL PROTECTED] Spew into the
Cybertrough:
Since this is my first Mac Portable, this additional benefit of not having
to take it in and wait - and the same day turn around - is fantastic. I had
no idea they had that policy for turning it around the same day they
Unfortunately we folks in Florida can't take part in AppleCare. It
seems as though there were some unscrupulous folks floating around
after Hurricane Andrew back in 1992 and they ruined it for all of us.
As a result, there was a law passed in Tallahassee prohibiting certain
extended
Apple also turns the machine around the same day they get it. Meaning
that
if they receive it in the morning it will be shipped back out to you
the
same day fixed. The total turn around time can be as little as 72
hours.
It's freaking beautiful.
Agreed. I shipped mine to Apple on a Wednesday,
We are all different. I have backup machines (a Lombard and a Windows
laptop), plus I back up religiously onto a large external drive that is
readable by both the Mac and PC. I have had computers go down before, and
even when I can fix it myself, having another machine to use in the meantime
is
On Sat, 18 Dec 2004, Kyle Hansen wrote:
On 12/18/04 1:11 AM, Amber [EMAIL PROTECTED] Spew into the
Cybertrough:
[snip]
PS. I read somewhere that you have to buy it within 30 days of the one year
initial warrant expiring. Is that a new policy or is it still within one
year from the
On 12/18/04 10:41 AM, Frank P. Eigler [EMAIL PROTECTED] Spew into the
Cybertrough:
On Sat, 18 Dec 2004, Kyle Hansen wrote:
On 12/18/04 1:11 AM, Amber [EMAIL PROTECTED] Spew into the
Cybertrough:
[snip]
PS. I read somewhere that you have to buy it within 30 days of the one year
initial
Date: Fri, 17 Dec 2004 13:13:25 -0600
From: Dyna [EMAIL PROTECTED]
On Friday, December 17, 2004, at 11:13 AM, Amber wrote:
The end of the first year of warranty is fast approaching for my G4
Powerbook and I am looking at have to pay almost $400.00 to extend it
via
Applecare.
Many/most people seem
by not getting AppleCare.
Andrew
--- Amber [EMAIL PROTECTED] wrote:
The end of the first year of warranty is fast
approaching for my G4
Powerbook and I am looking at have to pay almost
$400.00 to extend it via
Applecare.
I am wondering how many people here have purchased
Applecare
] wrote:
The end of the first year of warranty is fast approaching for my G4
Powerbook and I am looking at have to pay almost $400.00 to extend it via
Applecare.
I am wondering how many people here have purchased Applecare on their
Powerbooks and whether you consider it worth the money.
--
G
I always purchase AppleCare on desktops. The one problem I have with
AppleCare on PowerBooks and iBooks is personal damage. If you drop, dent,
scratch the PowerBook in any way, you basically void the warranty. I have
received Quotes for as much as 1500 hundred dollars from Apple on damaged
am wondering how many people here have purchased Applecare on their
Powerbooks and whether you consider it worth the money.
--
G-Books is sponsored by http://lowendmac.com/ and...
Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives |
-- Check our web site for refurbished
I am wondering how many people here have purchased Applecare on their
Powerbooks and whether you consider it worth the money.
I was in the same boat, and I purchased it. I've had one repair done on
my Powerbook since then and it was easily worth the money.
Steve
--
G-Books is sponsored by http
months the logic board
fried. My cost $0.00, Applecare paid for it all.
John
The end of the first year of warranty is fast approaching for my G4
Powerbook and I am looking at have to pay almost $400.00 to extend it via
Applecare.
I am wondering how many people here have purchased Applecare
On Friday, December 17, 2004, at 11:13 AM, Amber wrote:
The end of the first year of warranty is fast approaching for my G4
Powerbook and I am looking at have to pay almost $400.00 to extend it
via
Applecare.
I've been trying to suppress a rant on the declining quality of
Apple's products and
-Original Message-
From: G-Books [mailto:[EMAIL PROTECTED] On Behalf Of Amber
Sent: Friday, December 17, 2004 12:14
To: G-Books
Subject: Applecare for Powerbooks
The end of the first year of warranty is fast approaching for my G4
Powerbook and I am looking at have to pay almost $400.00
On 17/12/04 14:13, Dyna [EMAIL PROTECTED] wrote:
And Apple?
About the time the G3 PowerBook production was winding down Apple
limited AppleCare protection to the first 3 years of life. I take that
action as an admission that Apple's hardware is now so unreliable and
difficult to repair
On 12/17/04 9:13 AM, Amber [EMAIL PROTECTED] Spew into the
Cybertrough:
The end of the first year of warranty is fast approaching for my G4
Powerbook and I am looking at have to pay almost $400.00 to extend it via
Applecare.
I am wondering how many people here have purchased Applecare
On Dec 17, 2004, at 1:14 PM, Laurent Daudelin wrote:
On 17/12/04 14:13, Dyna [EMAIL PROTECTED] wrote:
Suffice to say, I won't be waiting in line at the Apple Store to
buy a new PowerBook or probably anything else Apple.
Unfortunate. That's your choice. You need to know that the same can
happen
it again when I bought my AlBook.
Kate
On Dec 17, 2004, at 9:13 AM, Amber wrote:
The end of the first year of warranty is fast approaching for my G4
Powerbook and I am looking at have to pay almost $400.00 to extend it
via
Applecare.
I am wondering how many people here have purchased Applecare
On Dec 17, 2004, at 11:21 am, Amber [EMAIL PROTECTED] writes:
The end of the first year of warranty is fast approaching for my G4
Powerbook and I am looking at have to pay almost $400.00 to extend it
via
Applecare.
I am wondering how many people here have purchased Applecare on their
Powerbooks
On Fri, 17 Dec 2004, [EMAIL PROTECTED] wrote:
I get AppleCare on every piece of hardware I buy and
consider it
essential. A matter of course. Like buying a new
car: would you get
one without an extended warranty?
Well, you did open the door...
I would somewhat agree that the purchase of an
Depends entirely on the price of the warranty. For $400 I wouldn't buy
AppleCare, but at $50 or $100 I would. Of course, it doesn't cost $50 or
$100, so I'll roll the dice on my 12 G4. At least if my jewel does go
South, that $400 I saved on AppleCare is almost half the price of the
current
On 12/17/04 7:04 PM, Andrew F. [EMAIL PROTECTED] Spew into the
Cybertrough:
Depends entirely on the price of the warranty. For $400 I wouldn't buy
AppleCare, but at $50 or $100 I would. Of course, it doesn't cost $50 or
$100, so I'll roll the dice on my 12 G4. At least if my jewel does go
Andrew,
Thanks for your reply. When I say $400.00, that is in Canadian dollars and
is for a one year old 15 Al PB. I don¹t have any other choice regarding
the price - that's just what it is. I either dole out this amount or have
no Applecare coverage at all. I have 4 days to decide.
That's if you buy new parts from Apple. When the LCD on one of my Toshibas
died, rather than giving $1000 to Toshiba for a new one, I got the part for
$149 on eBay and put it in myself.
Of course, in the 10 or so laptops I've had in the last decade and a half,
only two have ever had issues. My
looking at have to pay almost $400.00 to extend it via
Applecare.
I am wondering how many people here have purchased Applecare on their
Powerbooks and whether you consider it worth the money.
--
Non Illegitimi Carborundum
--
G-Books is sponsored by http://lowendmac.com/ and...
Small Dog
On Dec 17, 2004, at 12:13 PM, Dyna wrote:
About the time the G3 PowerBook production was winding down Apple
limited AppleCare protection to the first 3 years of life. I take that
action as an admission that Apple's hardware is now so unreliable and
difficult to repair (compare hard drive
I wish I had the luxury of being able to buy a new one if something happens
to this one but I don't.
This is a year old G4 Powerbook. Of course, I am hoping that nothing goes
wrong with it, with or without Applecare, because I have no alternate system
and I certainly don't have the money to buy
45 matches
Mail list logo
