http://www.cape-it.de/products.html based on OTRS.
Cheers, Thomas
t.j. loeffler __
swiss federal institute of technology
department of earth sciences
institute of geology
universitaetsstrasse 6, CAB E 10.4
8092 zurich, switzerland
+41 44 632 5696
On 25 May 2011 at 10:22, James Rankin wrote:
I seem to remember SpiceWorks has a helpdesk side to it
It does, and it's free (ad-supported, but AdBlock Plus can be configured to
block the ads ;-))
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~
I swear by Microsoft's SCSM offering.but it won't be cheap, unless you
are a non-profit / charitable organisation and SCSM comes under their
discount rules.
I seem to remember SpiceWorks has a helpdesk side to it
On 25 May 2011 10:18, Mark Robinson mark.robin...@cips.org wrote:
Hi all,
Rankin [mailto:kz2...@googlemail.com]
Sent: 25 May 2011 10:22
To: NT System Admin Issues
Subject: Re: Helpdesk software
I swear by Microsoft's SCSM offering.but it won't be cheap, unless
you are a non-profit / charitable organisation and SCSM comes under
their discount rules.
I seem to remember
http://www.manageengine.com/help-desk-software.html
We have 6 technicians and over 10k calls in it for the last 4 years
Tobie
From: Mark Robinson [mailto:mark.robin...@cips.org]
Sent: 25 May 2011 10:18
To: NT System Admin Issues
Subject: Helpdesk software
Hi all,
I am currently going through
Thanks Tobie I will add t to the list for review!
From: Tobie Fysh [mailto:tobie.f...@freebridge.org.uk]
Sent: 25 May 2011 10:59
To: NT System Admin Issues
Subject: RE: Helpdesk software
http://www.manageengine.com/help-desk-software.html
We have 6 technicians and over 10k calls
Sysaid
http://www.ilient.com/
We just got done testing a bunch of them, and this one blew them all away.
Implementation has been a dream. The company is awesome to work with too, got a
question...just hit their live chat and you get real answers and help instantly.
From: Mark Robinson
Oh, and you can get a 30 day trial and convert it to live no problem.
From: Kennedy, Jim [mailto:kennedy...@elyriaschools.org]
Sent: Wednesday, May 25, 2011 8:18 AM
To: NT System Admin Issues
Subject: RE: Helpdesk software
Sysaid
http://www.ilient.com/
We just got done testing a bunch of them
:18 AM
To: NT System Admin Issues
Subject: RE: Helpdesk software
Sysaid
http://www.ilient.com/
We just got done testing a bunch of them, and this one blew them all away.
Implementation has been a dream. The company is awesome to work with too, got a
question...just hit their live chat and you get
. Smith [mailto:mich...@smithcons.com]
Sent: Wednesday, May 25, 2011 8:56 AM
To: NT System Admin Issues
Subject: RE: Helpdesk software
Did you evaluate this against System Center Service Manager?
(I just requested a quote from Ilient - it looks slick.)
Regards,
Michael B. Smith
Consultant and Exchange
System Admin Issues
Subject: RE: Helpdesk software
Oh, and you can get a 30 day trial and convert it to live no problem.
From: Kennedy, Jim [mailto:kennedy...@elyriaschools.org]
Sent: Wednesday, May 25, 2011 8:18 AM
To: NT System Admin Issues
Subject: RE: Helpdesk software
Sysaid
http
...@cips.org]
Sent: Wednesday, May 25, 2011 2:25 AM
To: NT System Admin Issues
Subject: RE: Helpdesk software
Thanks James. I have used Spiceworks before and wasn't massively impressed
with the Helpdesk side of things although the rest of it was pretty good.
Luckily we are a non-profit charity so
release, the System Center Suite
by far it number one.
*From:* Mark Robinson [mailto:mark.robin...@cips.org]
*Sent:* Wednesday, May 25, 2011 2:25 AM
*To:* NT System Admin Issues
*Subject:* RE: Helpdesk software
Thanks James. I have used Spiceworks before and wasn’t massively impressed
Free is my favorite price, if the product does what I want:
http://www.bestpratical.com/rt
Kurt
On Wed, May 25, 2011 at 02:18, Mark Robinson mark.robin...@cips.org wrote:
Hi all,
I am currently going through a make v buy exercise on incident logging /
helpdesk software to ascertain which
To: NT System Admin Issues
Subject: Re: Helpdesk software
Free is my favorite price, if the product does what I want:
http://www.bestpratical.com/rt
Kurt
On Wed, May 25, 2011 at 02:18, Mark Robinson mark.robin...@cips.org wrote:
Hi all,
I am currently going through a make v buy exercise
Um... What are you linking to?
*ASB *(Professional Bio http://about.me/Andrew.S.Baker/bio)
*Harnessing the Advantages of Technology for the SMB market...
*
On Wed, May 25, 2011 at 10:19 AM, Kurt Buff kurt.b...@gmail.com wrote:
Free is my favorite price, if the product does what I want:
SCSM is coming along nicely.
From: Jacob [mailto:ja...@excaliburfilms.com]
Sent: Wednesday, May 25, 2011 10:16 AM
To: NT System Admin Issues
Subject: RE: Helpdesk software
We have implemented Configuratin Manager and Operation Manager.. love to
implement Service Manager in the future
Maybe this
http://www.bestpractical.com/
On 25 May 2011 15:31, Andrew S. Baker asbz...@gmail.com wrote:
Um... What are you linking to?
*ASB *(Professional Bio http://about.me/Andrew.S.Baker/bio)
*Harnessing the Advantages of Technology for the SMB market...
*
On Wed, May 25, 2011
Ah... Spelling is fundamental.
Well, I use RT today, and I'm not that impressed with it. The SysAid stuff
is much better, IMO
*ASB *(Professional Bio http://about.me/Andrew.S.Baker/bio)
*Harnessing the Advantages of Technology for the SMB market...
*
On Wed, May 25, 2011 at 10:35 AM,
Does it still like to put undeletable icons on user's desktops? I'll be
honest, it was something my predecessor liked, but as with most things with
him, I believe it was poorly implemented. I just stayed away from it, and
eventually yanked it out entirely after a month.
On Wed, May 25, 2011
How are your open source skills? This is a full featured option and its
free aside from your time...
http://sourceforge.net/projects/itop/
On Wed, May 25, 2011 at 2:18 AM, Mark Robinson mark.robin...@cips.orgwrote:
Hi all,
I am currently going through a make v buy exercise on incident
.
From: Mark Robinson [mailto:mark.robin...@cips.org]
Sent: Wednesday, May 25, 2011 2:25 AM
To: NT System Admin Issues
Subject: RE: Helpdesk software
Thanks James. I have used Spiceworks before and wasn’t massively impressed
with the Helpdesk side of things although the rest of it was pretty good
: Wednesday, May 25, 2011 9:35 AM
To: NT System Admin Issues
Subject: RE: Helpdesk software
SCSM is coming along nicely.
From: Jacob [mailto:ja...@excaliburfilms.com]
Sent: Wednesday, May 25, 2011 10:16 AM
To: NT System Admin Issues
Subject: RE: Helpdesk software
We have implemented Configuratin
Which one did you yank out, SysAid or RT?
From: Jonathan Link [mailto:jonathan.l...@gmail.com]
Sent: Wednesday, May 25, 2011 9:46 AM
To: NT System Admin Issues
Subject: Re: Helpdesk software
Does it still like to put undeletable icons on user's desktops? I'll be
honest, it was something my
Subject: Re: Helpdesk software
Does it still like to put undeletable icons on user's desktops? I'll be
honest, it was something my predecessor liked, but as with most things with
him, I believe it was poorly implemented. I just stayed away from it, and
eventually yanked it out entirely after a month
An open source helpdesk system called Request Tracker.
On Wed, May 25, 2011 at 07:31, Andrew S. Baker asbz...@gmail.com wrote:
Um... What are you linking to?
ASB (Professional Bio)
Harnessing the Advantages of Technology for the SMB market...
On Wed, May 25, 2011 at 10:19 AM, Kurt Buff
That's new to me.
Thanks, it looks interesting.
On Wed, May 25, 2011 at 08:20, Don Ely don@gmail.com wrote:
How are your open source skills? This is a full featured option and its
free aside from your time...
http://sourceforge.net/projects/itop/
On Wed, May 25, 2011 at 2:18 AM,
Not the way you spelled it, you aren't. The correct link was posted
subsequently.
*ASB *(Professional Bio http://about.me/Andrew.S.Baker/bio)
*Harnessing the Advantages of Technology for the SMB market...
*
On Wed, May 25, 2011 at 12:38 PM, Kurt Buff kurt.b...@gmail.com wrote:
An open
That link does not go where you think it goes...
On Wed, May 25, 2011 at 12:38 PM, Kurt Buff kurt.b...@gmail.com wrote:
An open source helpdesk system called Request Tracker.
On Wed, May 25, 2011 at 07:31, Andrew S. Baker asbz...@gmail.com wrote:
Um... What are you linking to?
ASB
What don't you like about RT?
On Wed, May 25, 2011 at 07:42, Andrew S. Baker asbz...@gmail.com wrote:
Ah... Spelling is fundamental.
Well, I use RT today, and I'm not that impressed with it. The SysAid stuff
is much better, IMO
ASB (Professional Bio)
Harnessing the Advantages of
Yeah - fat fingered that.
On Wed, May 25, 2011 at 09:40, Andrew S. Baker asbz...@gmail.com wrote:
Not the way you spelled it, you aren't. The correct link was posted
subsequently.
ASB (Professional Bio)
Harnessing the Advantages of Technology for the SMB market...
On Wed, May 25,
Many things, including the horrid search and the way it handles emails sent
to the list.
The dev team is fine with it -- partially, anyway, since they use TFS
internally for their work items -- but for systems incident management it is
not so cool. I preferred JIRA to RT, but SysAid is even
Fair enough.
On Wed, May 25, 2011 at 09:45, Andrew S. Baker asbz...@gmail.com wrote:
Many things, including the horrid search and the way it handles emails sent
to the list.
The dev team is fine with it -- partially, anyway, since they use TFS
internally for their work items -- but for
You could try TSC2 from Servantix. Not free, but very inexpensive. I used it
for a while at my last gig until we outsourced our Help Desk.
http://www.servantix.com/
http://www.servantix.com/HTH,
Jonathan, A+, MCSA, MCSE
On Wed, May 25, 2011 at 12:53 PM, Kurt Buff kurt.b...@gmail.com wrote:
How about OTRS, it's free.
http://otrs.org/
Haven't used it myself.
On Wed, May 25, 2011 at 9:18 AM, Mark Robinson mark.robin...@cips.orgwrote:
Hi all,
I am currently going through a make v buy exercise on incident logging /
helpdesk software to ascertain which will be the most
Haven't read the other responses to this yet, but check into BMC. That's what
we use, currently, and it's a pretty powerful offering.
Paul Hutchings paul.hutchi...@mira.co.uk 9/11/2010 9:39 AM
The software that our Help Desk use is reaching EOL and the vendor has
quoted crazy money to upgrade
I'm currently a light-weight Web+Center user, but I really like the SysAid
interface and functionality. Just more comprehensive than we need at this
time.
Roger Wright
___
When it's GOOD there ain't nothin' like it, and when it's BAD there ain't
nothin' like it!
On Sat, Sep 11, 2010 at
We use Help Star here. Does everything you asked for. There is also a
purchasing module which is also very handy as it helps me track my IT
purchases.
Dell KBOX does it similarly as well. We use a KBOX for PC management.
It comes with a Help Desk module an we are testing that as well.
-Fleming [mailto:angu...@geoapps.com]
Sent: Saturday, September 11, 2010 6:55 PM
To: NT System Admin Issues
Subject: Re: Helpdesk Software?
On 11 Sep 2010 at 17:39, Paul Hutchings wrote:
The software that our Help Desk use is reaching EOL and the vendor has
quoted crazy money to upgrade
Might take a look at System Center Service Manager (SCSM) from Microsoft.
Depending on your licensing arrangement with MS you may already own the CALs.
Thanks,
Brian Desmond
br...@briandesmond.com
c - 312.731.3132
From: Paul Hutchings [mailto:paul.hutchi...@mira.co.uk]
Sent: Saturday,
On 11 Sep 2010 at 17:39, Paul Hutchings wrote:
The software that our Help Desk use is reaching EOL and the vendor has
quoted crazy money to upgrade to the latest and greatest, so I´ve been asked
to take a look at what´s about, and there´s a lot about hence I´d appreciate
any personal
www.helpspot.comhttp://www.helpspot.com is very cheap yet very good. Does
everything you are after. Quite easy to modify but we've found it fits most
usage right out of the box.
From: Paul Hutchings [mailto:paul.hutchi...@mira.co.uk]
Sent: Sunday, 12 September 2010 2:39 AM
To: NT System
We are moving to the KBox help desk solution. It comes with the KBox
desktop/server management solution, but I think you can by that module
stand-alone. It seems pretty flexible, and Kace uses the same module
for their customers.
Jay Dale jay.d...@3-gig.com 6/20/2010 9:15 PM
I sent this
Admin Issues ntsysadmin@lyris.sunbelt-software.com
Date: 21/06/2010 13:51
Subject:RE: Helpdesk software
We are moving to the KBox help desk solution. It comes with the KBox
desktop/server management solution, but I think you can by that module
stand-alone. It seems pretty flexible
Admin Issues
Subject: RE: Helpdesk software
Kace recently restructured their licensing, the license is now for all modules
rather than per individual module.
Regards
Tony Patton
Desktop Operations Cavan
Ext 8078
Direct Dial 049 435 2878
email: tony.pat...@quinn-insurance.com
From:Tom
: Jay Dale jay.d...@3-gig.com
To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com
Date: 21/06/2010 14:42
Subject:RE: Helpdesk software
Do they have the capability of servicing multiple outside
clients/customers with SLA?s catered to each one separately?
Jay Dale
I.T
[mailto:jay.d...@3-gig.com]
Sent: Monday, June 21, 2010 9:42 AM
To: NT System Admin Issues
Subject: RE: Helpdesk software
Do they have the capability of servicing multiple outside
clients/customers with SLA's catered to each one separately?
Jay Dale
I.T. Manager, 3GiG
Mobile: 713.299.2541
Email
I sent this back in April, and we're still looking.
I am now looking for hosted helpdesk solutions as well, currently trying out
Salesforce. What we need is to be able to utilize multiple SLA's for multiple
clients and get away from software that's geared more towards internal usage.
Most of
not
what you are looking for unless something major has changed with the latest
version.
Greg
From: Jay Dale [mailto:jay.d...@3-gig.com]
Sent: Sunday, June 20, 2010 9:16 PM
To: NT System Admin Issues
Subject: RE: Helpdesk software
I sent this back in April, and we're still looking.
I am now looking
I really like Spiceworks. Plus the price is right.
Sent from my BlackBerry via NotifyLink
[Message delivered by NotifyLink]
--Original Message--
From: Jay Dale jay.d...@3-gig.com
Sent: Thu, April 15, 2010 2:24 PM
To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com
http://otrs.org/, http://www.otrs.com/en/
http://lists.otrs.org/cgi-bin/listinfo/otrs
http://lists.otrs.org/pipermail/otrs
http://wiki.otrs-forum.de/index.php?title=Main_Page
cheers, Thomas
t.j. loeffler
swiss federal institute of technology
department of earth
We are preparing to upgrade from Track-It to Footprints (both Numara
products) - so far I'm impressed with Footprints.
I another life, we had a good experience with an open source product -
Liberum - but that was internal-only. I suppose one could engineer it
to work both internally and
http://www.bestpractical.com/rt
On Thu, Apr 15, 2010 at 12:23, Jay Dale jay.d...@3-gig.com wrote:
Hey all,
I’m looking for some kind of helpdesk software we can utilize not only for
our internal ticket tracking and submittal, but also for customers of ours
to submit via email or a link on
Not sure what your budget is, but Web+Center from
www.inet-sciences.com has a very cost-effect solution.
Die dulci fruere!
Roger Wright
___
On Thu, Apr 15, 2010 at 3:23 PM, Jay Dale jay.d...@3-gig.com wrote:
Hey all,
I’m looking for some kind of helpdesk software we can utilize not
+1 for Trackit
From: Jay Dale [mailto:jay.d...@3-gig.com]
Sent: Thursday, April 15, 2010 12:23 PM
To: NT System Admin Issues
Subject: Helpdesk software
Hey all,
I'm looking for some kind of helpdesk software we can utilize not only
for our internal ticket tracking and submittal, but
http://www.numarasoftware.com/
Regards,
Chris Orovet Technical Support
O: (727)812-0276 Ext. 125
F: (727)812-0278
Email: supp...@atsi-inc.com
Web: http://www.atsi-inc.com
Whatever relationships you have attracted in your life at this moment,
are precisely the ones you need
Spiceworks is cool. (Free)
I have only loaded to demo it. Not using it myself.
Bob Fronk
From: David W. McSpadden [mailto:[EMAIL PROTECTED]
Sent: Friday, February 08, 2008 1:51 PM
To: NT System Admin Issues
Subject: Helpdesk software
I have a list somewhere but cannot
Kayako supportsuite
-Original Message-
From: Kurt Buff [mailto:[EMAIL PROTECTED]
Sent: 08 February 2008 19:17
To: NT System Admin Issues
Subject: Re: Helpdesk software
Lots.
One that I've been looking at lately is Request Tracker, from Best
Practical.
FOSS, and very nice.
On Feb 8
Spiceworks, Web+Center.
- Original Message -
From: David W. McSpadden
To: NT System Admin Issues
Sent: Friday, February 08, 2008 1:51 PM
Subject: Helpdesk software
I have a list somewhere but cannot find it.
I am currently using Liberium's Helpdesk but thought that
Web+Center I think is what I am looking for.
Anybody using it?
- Original Message -
From: James Kerr
To: NT System Admin Issues
Sent: Friday, February 08, 2008 1:54 PM
Subject: Re: Helpdesk software
Spiceworks, Web+Center.
- Original Message -
From
David W. McSpadden [EMAIL PROTECTED] wrote on 02/08/2008 01:51:12 PM:
I have a list somewhere but cannot find it.
I am currently using Liberium's Helpdesk but thought that there
was some other free Helpdesk softwares we talk about from time to time.
Here's one: http://otrs.org/
There are VM
: Helpdesk software
Spiceworks is cool. (Free)
I have only loaded to demo it. Not using it myself.
Bob Fronk
From: David W. McSpadden [mailto:[EMAIL PROTECTED]
Sent: Friday, February 08, 2008 1:51 PM
To: NT System Admin Issues
Subject: Helpdesk software
I have a list
Our agency uses Cherwell. It's not cheap, but has a lot of available
functionaliy we're not even using. I don't actually use it, because the
licensing costs were too high for us to add our dept.
Kevan Dickinson [EMAIL PROTECTED] 1/11/2008 9:03 AM
Hi
I have been asked to look into
Look into Numara products, got a lot of functionality you are looking
for. It included change-management, Knowledge-base, Helpdesk functions,
etc etc.
Z
From: Kevan Dickinson [mailto:[EMAIL PROTECTED]
Sent: Friday, January 11, 2008 11:04 AM
To: NT System
Although no one has mentioned it yet, Heat is a HD based software that does
a lot of what you're wanting.
I can't really say that I'm impressed with it though. Our organization
bought it 3-4 months ago, has sent someone to training, and we even
purchased professional services to help get it
remains pretty autonomous - which is a good thing.
From: Tim Vander Kooi [mailto:[EMAIL PROTECTED]
Sent: Friday, January 11, 2008 11:08 AM
To: NT System Admin Issues
Subject: RE: Helpdesk Software
ScriptLogic has a new helpdesk package out named BridgeTrak. I haven't used
it yet, but based
ScriptLogic has a new helpdesk package out named BridgeTrak. I haven't
used it yet, but based on the quality of their other products (which I
do use) and the fact that they are now owned by Quest who tend to make
good software also, I would count it as worthy of checking out.
TVK
From: Kevan
was pretty silly considering how much it
costs.
From: Tom Miller [mailto:[EMAIL PROTECTED]
Sent: Friday, January 11, 2008 1:29 PM
To: NT System Admin Issues
Subject: Re: Helpdesk Software
We use Help Star here. Very flexible and cost is based on number
: Helpdesk Software
Request Tracker, by Best Practical.
GPL, very well respected.
On Jan 11, 2008 8:03 AM, Kevan Dickinson [EMAIL PROTECTED]
wrote:
Hi
I have been asked to look into upgrading our .helpdesk Software.
We need to support about 250 users in the UK and 50 or so in other
countries
We use Help Star here. Very flexible and cost is based on number of tech
agents.
Kurt Buff [EMAIL PROTECTED] 1/11/2008 1:55 PM
Request Tracker, by Best Practical.
GPL, very well respected.
On Jan 11, 2008 8:03 AM, Kevan Dickinson [EMAIL PROTECTED] wrote:
Hi
I have been asked to look
Request Tracker, by Best Practical.
GPL, very well respected.
On Jan 11, 2008 8:03 AM, Kevan Dickinson [EMAIL PROTECTED] wrote:
Hi
I have been asked to look into upgrading our .helpdesk Software.
We need to support about 250 users in the UK and 50 or so in other
countries.
Our current
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