Re: [otrs] Moving OTRS

Hello, Joseph. Have a look here: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=32&ItemID=258 Regards, Anton Gubarkov 2008/10/30 Joseph Lundback <[EMAIL PROTECTED]>: > Hi List, > > > > I am in the process to move a OTRS system from a Windows Small Business > Server 2003 (Austrian

Re: [otrs] Does OTRS have a feature to show known problems for operators?

Hello, Attila. Have a look here. http://lists.otrs.org/pipermail/otrs/2007-January/017681.html Maybe you find it useful. regards, Anton. 2008/10/30 Attila SIMON <[EMAIL PROTECTED]>: > Hi List, > > > > Pls apologise if I ask something trivial, I am quite a newbie in using OTRS. > > > > I would lik

Re: [otrs] Moving OTRS

t; > When I ran a backup/restore I was able to run the update script and the move > was a partial success. > I haven't verified any other configuration options is working. > > Anyone got a thought why the guide didn't work? > > > /Joseph > > -----Original Mes

Re: [otrs] Generate ticket and forward/bounce to address included in original mail

Hi, Johannes, >From your description of the process I could understand your goal as follows: 1. You send some information to your users via System A. I assume the information is different for different users. 2. Some users respond to the message sent to them. 3. You would like OTRS to open a tick

Re: [otrs] How to set the Generic Agent?

Hi, Stefano. Could you give us more information why you need your new tickets owned by other agent? It might well be that your purpose is achieved by other OTRS features easier. Regards, Anton Gubarkov. 2008/11/5 Stefano Milziadi <[EMAIL PROTECTED]> > Hi! > > When a customer open a new ticket, t

Re: [otrs] How to set the Generic Agent?

TECTED] > For example...i've created 5 kinds of "Type" like "Software problems", > "Hardware problems" etc... > when a customer open a ticket in "Software problems" i want that this type > of ticket is assigned to the agent Mark Twain and

Re: [otrs] How to set the Generic Agent?

gt; > So I really think that is needed a GenericAgent configuration, but i don't > know how can set this. I don't know where i must to start in GA config. > > Can you help me in a generic configuration? > > Thanks in advance... > > > 2008/11/5 Anton Guba

Re: [otrs] POP3 - Leave message on the server

Unless you use a POP server that can be configured to override client message deletion request. Gmail is one of them. 2008/11/5 Lars Jørgensen <[EMAIL PROTECTED]> > Hi Joseph, > > As far as I know it's not possible. > > > -- > Lars > > -- > *From:* [EMAIL PROTECTED]

Re: [otrs] How to set the Generic Agent?

rrect (for example the multiple > selections)? > > The link are: > http://img99.imageshack.us/my.php?image=immagine1xl9.jpg > http://img89.imageshack.us/my.php?image=immagine2oi8.jpg > http://img223.imageshack.us/my.php?image=immagine3fe6.jpg > > Thanks. > > > 2008/11/5 An

Re: [otrs] Responding to users via OTRS.

Hi, Ken. Configure an email answer and assign it to your queue. You will be able to create an external email article from OTRS. Regards, Anton. 2008/11/5 Ken D'Ambrosio <[EMAIL PROTECTED]> > Hi, all. Maybe I'm just dumb, but I haven't figured out how one uses OTRS > to respond to users. One "

Re: [otrs] OTRS2 on Ubuntu Hardy - missing icons

Hello, Matthijs, The good place to check is apache logs (access and errors) for entries related to the image resources. If you can't interpret, post them here. I'll try to help. Anton. 2008/11/6 Matthijs <[EMAIL PROTECTED]> > Hi all, > > I Just installed package otrs2 on an Ubuntu 8.04.1 server

Re: [otrs] Related tickets?

ternal and one external. > > What about linking tickets? I'm not finding where to turn that on ... > > 2008/11/10 Anton Gubar'kov <[EMAIL PROTECTED]>: > > Hello, Paul. > > My impression is you mixing all up. I did mix it up too in my very > > beginning.

[otrs] company tickets access control

Hello, list. I've come across a problem I can't overcome. Suppose I have a request to reset a password on some account for a user due to account locked or password forgotten. I thought I could communicate the new password to a user using external-email or external-note article. But it is really to

Re: [otrs] Related tickets?

Hello, Paul. My impression is you mixing all up. I did mix it up too in my very beginning. There is access control for customers. They can see own tickets only in queues they have access to via group memberships only. If you move a customer ticket to a queue, which has a group the customer is not

Re: [otrs] Related tickets?

g is common ITIL practice, it is the so-called Incident > Matching step. > > Regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > > 2008/11/10 Anton Gubar'kov <[EMAIL PROTECTED]>: > >

Re: [otrs] company tickets access control

nt, you can put different companies into different groups and only > set the agent on the groups they are responsible to. This way could narrow > down the risk? > > In this way, you even can set each user in each group. :) > > > > Regards, > > Jack > > >

Re: [otrs] company tickets access control

Jie(Jack) Zhu <[EMAIL PROTECTED]> > > > > Sorry Anton, I do not quite understand what the point is. > > > > > > > > Suppose you have the rights to reset a password for a user. Don't you > have > > the rights to do the search on this user and rel

Re: [otrs] database encryption / securing otrs

Hello, Mayk. Could you be more specific about threats you'ку trying to defy in your OTRS installation? AFAIK, there is no granular access control for ConfigItems in OTRS::ITSM. You can open the whole CMDB to your agent, or not open at all. Using encryption for access control is very cumbersome. Yo

Re: [otrs] Changing Admin Notification From fields

Hello, Jaime. Could you please be more specific about Admin Notification? What do you mean by that? Agent notification or something else? The address in Admin area would be handy too. Regards, Anton. 2008/11/12 Jamie Morse <[EMAIL PROTECTED]> > I am trying to change the From email address on t

Re: [otrs] company tickets access control - possibly resolved

> TestGroup2 > > as 2 test groups. > > > > 4. Assigned test1 to TestGroup1 and has read and write rights, > > assigned test1 to TestGroup2 and has read rights only. Assigned test2 to > > TestGroup2 and has rights to read and write. > > > > 5. As

Re: [otrs] company tickets access control

Key first -Error reading password from BIOError getting passwords)! The certificate corresponding to the key is imported already. The key I'm trying to import has no password. If it needs a password, what encryption I should use? Please share you experience. Anton. 2008/11/12 Anton Gubar'k

Re: [otrs] company tickets access control

gured? regards, Anton. 2008/11/15 Anton Gubar'kov <[EMAIL PROTECTED]> > Dear list. I'm almost there. The problem I hit at full speed is I can't > import private key for my otrs email address into S/MIME section of Admin > area. Every time I try to add a private key (PEM fo

Re: [otrs] otrs raw queue and customer "company tickets"

Hello, Could yo please share how you managed to resolve it? 2008/11/18 Sam Ami <[EMAIL PROTECTED]> > OK customerID issue resolved... > > > > > -- Forwarded message -- > From: Sam Ami <[EMAIL PROTECTED]> > Date: Tue, Nov 18, 2008 at 11:00 AM > Subject: otrs raw queue and customer "

Re: [otrs] Email tickets and how to get them together automatic

Hi, this is achieved by including [Ticket#200800] ticket numbers into subject of emails. I make autoresponses for the queues I use for incoming tickets and compose the subject automatically. I put the following clause into autoresponse to direct my users: If you have additional information re:

Re: [otrs] OTRS connection over ODBC to MSSQL

Hello, I would suggest googling for "mssql dbi" I could find http://www.freeTDS.org People say they could make it work with Perl. Anton. 2008/11/19 Patrick Schiess <[EMAIL PROTECTED]> > hi, > > > > does anyone of you guys have experiences with an ODBC connection from an > OTRS system that runs

Re: [otrs] X-ORTS headers

Hi, Sam. X-OTRS headers are used to store values for the ticket being created in the email being processed. I use X-OTRS-Queue to move spam tickets to queue Junk. Here is the code in Config.pm to achieve it. $Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} = { 'CMD' => '/usr/bin/spam

Re: [otrs] X-ORTS headers

onfigured(Ps. The trusted option is set to yes). > > Regards, > Sam Hailer. > > Anton Gubar'kov wrote: > > Hi, Sam. > > X-OTRS headers are used to store values for the ticket being created in the > email being processed. I use X-OTRS-Queue to move spam tickets to q

Re: [otrs] Calendar configuration for the queue

Hello, David. Actually the calendar you assign to a queue is the one you advertise to your customer. Your support organization as a whole works 24x7 if I could understand you correctly. It means you need 1 calendar - essentially 24h working time. The calendar defines the hours to be counted in ter

Re: [otrs] Question about "My Queue"

Hello, Brian, The tickets you've taken (locked in OTRS) are displayed in the Locked action item (technically Action=AgentTicketMailbox). There are different approaches to the design of the queues. I prefer to map Agents' competences to queues. It's then obvious to add all queues matching agent's c

Re: [otrs] Categorization in OTRS::ITSM

Hello, Raoul, I think you have to look into FreeText area and find out how to define one more freetext field with a predefined list of keys. It's configured in Admin->sysconfig Group Ticket->Core::TicketFreeText You can configure a new Category freetext field there to suit your needs. Regards, A

Re: [otrs] X-ORTS headers

d TICKET: and a corresponding word that will indicate the type of > queue that the ticket will be sorted to. > Thanks in advance. > > > Regards, > Sam Hailer > > > > Anton Gubar'kov wrote: > > Hello, Sam. > > Could you give me a specific example of what you wou

Re: [otrs] newbie question about link

Hi, links are used to relate tickets (as well as faq articles and config items) to each other. The meaning of such a relation is really interpreted by the humans (agents). The only technical use of links I know of is when a config item dependsOn a ticket, ConfigItem is marked not available by OTRS

Re: [otrs] Configure Default Sign Key

Hello, David You need to load both certificates and private keys for the email address designated as "Systemaddress" for the queue. You will be able to select them in the queue definition then Regards, Anton. 2008/12/3 David Eco <[EMAIL PROTECTED]> > Hi all, > I think the "Default Sign Key" in

Re: [otrs] Configure Default Sign Key

The certs and keys are managed in the Admin area -> S/MIME or PGP. It depends on the encryption software you use. 2008/12/3 Anton Gubar'kov <[EMAIL PROTECTED]> > Hello, David > > You need to load both certificates and private keys for the email address > designated

Re: [otrs] Configure Default Sign Key

> To: otrs@otrs.org > Subject: Re: [otrs] Configure Default Sign Key > > > The certs and keys are managed in the Admin area -> S/MIME or PGP. It > depends on the encryption software you use. > > > 2008/12/3 Anton Gubar'kov <[EMAIL PROTECTED]> > >

Re: [otrs] Closed tickets reopening themselves via email

Hello, Faith. I would look into the addressing issue first. OTRS should not surd emails to itself. Cheek the addresses of the queue that are configured for receiving emails and the address used to send emails from the queue. If they are different, OTRS adds extra address to CC: Regards, Anton

Re: [otrs] Help

Install mod_perl and configure it in your apache instance. -DPERL apache option might be enough. Install Apache::DBI and uncomment line #Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass'); in ~otrs/scripts/apache-perl-startup.pl or ~otrs/scripts/apache2-perl-startup.pl Regards, An

Re: [otrs] otrs Digest, Vol 3, Issue 24

o >> otrs-requ...@otrs.org >> >> You can reach the person managing the list at >> otrs-ow...@otrs.org >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of otrs digest..." >> >> >>

[otrs] ticket visibility control for customers

Hello, colleagues, I run a service for several clients i.e. companies. I have a request from one of my clients to provide access control on ticket level among the customers of this client. He would like to be able to assign arbitrary number of Readers (ro rights) and Contributors (rw rights) to ev

Re: [otrs] Priority Status does not stick to what its set to.

Hello, dOE, I have a feeling that you either 1. mix things up between ticket type and priority 2. you use localized version of the user interface and you're trying to translate back to English on the fly. 3. doing something completely special I can't imagine May I suggest you switch the user inte

Re: [otrs] Customer User Management

Hello, James. A customer user is assigned to a group with a set of permissions. A queue is assigned to a group. I.e. customers may post tickets to queues they are assigned to as rw permission via groups. Customers may see the tickets in queues they are assigned as ro or rw permission. If your age

Re: [otrs] migration from linux to windows

In addition to what has been proposed already. Do you have a list of customizations? What areas did they touch? Some of them might be linux specific (like handling emails, files, external scripts/commands). You will need to check them all for compatibility and redo. Regards, Anton. 2008/12/16 nee

Re: [otrs] OTRS

Hello, You need the things done right, don't you? I suspect that you want your OTRS system get up automatically when the host system is rebooted. If you run on Windows platform I think you are pretty much aware of the monthly update release cycle and reboot is needed to complete the update. In or

Re: [otrs] OTRS/CTI integration

Hello, Gabrielle. Could you describe an integrated process briefly? Regards, Anton. 2008/12/17 Gabriele D'Andrea > Hello everybody, > I'm interested in the integration of OTRS with a PBX via CTI/TAPI, but I > still cannot find any documentation about it. Can anyone give some hints > about it?

Re: [otrs] Notification Problem

Hi, Karl. You need to create an Autoresponse and link it to the queue. Your customers will get autoresponses then. regards Anton. 2008/12/17 Trasschaert Karl > Hi, > > I'm testing otrs, i saw that when someone send a e-mail to the otrs system, > the agent get a notification but the customer

Re: [otrs] OTRS/CTI integration

g, so far, about setting up CTI integration > with a PBX. > > > Gabriele > > > - Original Message - > > *From:* Anton Gubar'kov > *To:* User questions and discussions about OTRS. > *Sent:* Wednesday, December 17, 2008 10:03 AM > *Subject:* Re: [otrs] OTRS/CTI in

Re: [otrs] How to categorize Tickets - Analyze spent time on categories

Hi, Mario. I went the standard ITIL approach and installed OTRS ITSM. I use services and ticket types for categories. Both services and ticket types can be hierarchial. I made time accounting on articles a mandatory field and it's up to the agent to estimate and fill in time spent. Not a best app

Re: [otrs] How to define Timeunits and Ticket Type as mandatory fields

Hi, Mario. I'm not sure where I found it in Admin->Sysconfig Here is the line to put into Config.pm $Self->{'Ticket::Frontend::NeedAccountedTime'} = '1'; It will give you manadatory accounted time on new tickets and any other articles your agents try to post. The only exception I found is bulk

Re: [otrs] Queues' visibility to customers

Hello, Yasir. You can try a simplier approach. You need to assign the "secret" queues to groups no customers are in. Pay attention to the default groups for the customer in Sysconfig. Once you move the ticket into one of these "secret" groups, customers will no longer see this ticket. Напиши мне

Re: [otrs] User Defined Signatures

Hello, Frank. Not exactly custom signatures. You can include different fields into the signature. If I were you, I would look into one of the following: UserSalutation and UserComment look most promising to me. The title may be placed into UserSalutation. I believe that almost everything is

Re: [otrs] Sending e-mails for escalation

Hello, Aysel, Could you kindly clarify what you mean by escalation? Escalation in OTRS terms differs from escalation in ITIL, for instance. In OTRS ticket may escalate only when it's unlocked and it's life is over the queue escalation setting. When a queue has escalated tickets, only these tickets

Re: [otrs] Sending escalation more than once

Hello, Aysel. >From my point of view your scenario is best addressed by OTRS::ITSM add-on. It uses ticket free time fields for tracking 1st response, update and resolution times. When you need to send additional emails on tickets reaching these milestones, I would use genericAgent for this. You w

Re: [otrs] How to fill New EmailTicket Text field based on queue choice

Hello, Michael. AFAIK, it doesn't work exactly like you asked. However you can use Responses for templating the answers. However, choosing a response and selecting a queue are two manual actions. Regards, Anton. 2009/1/8 James, Michael > Hallo, > > Based on Queue selection on the NewTicket Em

Re: [otrs] Default CC/Admin CC

Hello, Frank, AFAIK, there is no default CC: function like you described. OTRS does honor cc: on any article agent replies to. I would look into either preprocessing incoming emails externally to add a default cc: or use postmaster pre-filter in OTRS to add a default cc: to an article. IMHO, cc

Re: [otrs] Make CustomerID a mandatory field

Hello, Mario. I have all my customers' emails neatly organized in the customers. The CustomerIDs are assigned. When the ticket comes via email, CustomerID is assigned automatically. When the agent posts a ticket via AgentTicketPhone, the Customer and CustomerID are mandatory. Could you clarify wha

Re: [otrs] Make CustomerID a mandatory field

--===1909312398== Content-Type: multipart/alternative; boundary="=_Part_76102_23266138.1231589561979" --=_Part_76102_23266138.1231589561979 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Content-Disposition: inline Hello, Mario. I have all my

Re: [otrs] How to fill New EmailTicket Text field based on queue choice

--===1546847538== Content-Type: multipart/alternative; boundary="=_Part_76051_10089670.1231588547041" --=_Part_76051_10089670.1231588547041 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Content-Disposition: inline Hello, Michael. AFAIK, it d

Re: [otrs] Default CC/Admin CC

--===0048435477== Content-Type: multipart/alternative; boundary="=_Part_76089_3226132.1231589286272" --=_Part_76089_3226132.1231589286272 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Content-Disposition: inline Hello, Frank, AFAIK, there is

Re: [otrs] Sending escalation more than once

--===1397539037== Content-Type: multipart/alternative; boundary="=_Part_76041_32795036.1231588365941" --=_Part_76041_32795036.1231588365941 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Content-Disposition: inline Hello, Aysel. >From my poin

[otrs] changing the new ticket form in customer interface depending on the ticket type

Hello, colleagues, I'd like to change the form used to create a ticket by the customer depending on the ticket type chosen. I noticed that the form refreshes each time the ticket type is changed. can somebody point me in the right direction to search? Later I goona have the similar task for agent

Re: [otrs] [itsm] unable to create users

Hello, Mohammed, OTRS checks email addresses for validity by quering DNS for MX record. If the MX record for the domain part of email is found, the email address is considered valid. I assume you have a smart SMTP host that knows how to handle email. Your OTRS doesn't have access to worldwide DNS

[otrs] utf-8 errors trying to upgrade to 2.4.2

Hello, colleagues I'm trying to upgrade my 2.3.3 (with ITSM) to 2.4.2. I'm following the steps in UPGRADING file. DB restore and DB update went fine. running scripts/DBUpdate-to-2.4.pl gives me: o...@2078 /var/www/some_dir/otrs-2.4.2 $ scripts/DBUpdate-to-2.4.pl Start migration of the system...

Re: [otrs] Warning: Sorry, you need to be the owner to do this action!

I got this error too when I copy and paste the ticket number to merge to. Try carefully removing any preceeding and trailing characters from the number. Worked for me. Regards, Anton. 2009/9/11 Glossop, Andrew > I can't merge tickets that are new (owner is r...@otrs). I have admin > rights, so

Re: [otrs] Add Spam link to all tickets

Hi, look for Ticket::Frontend::PreMenuModule in Sysconfig (use search). Once you tick the Spam item and save- it will show. Anton. 2009/9/4 Danie Theron > Hi , > > I know there is a "Spam" link if you click on the 'Zoom" link on a > ticket. Is there a way to add this Spam link to the default vi

Re: [otrs] Using Microsoft Exchange Address Book with OTRS

AFAIK, the only way is the LDAP backend for customer accounts. 2009/9/11 Mazli Mohamad > Hi, > > Is there any way to use Microsoft Exchange Address Book with OTRS during > composing/replying email? > > thanks > mazli > - > OTRS

[otrs] [SOLVED] Re: Problem with ro/rw permission

Colleagues, please see the bug 4537 I filed for the issue. There is a workaround there too. Regards, Anton. 2009/10/23 Marco Vannini > Ciao Paolo, all > > the same issue seems to be present in 2.4.5 too > > > -

Re: [otrs] Changing ticket type

Hello, Claudio. You can change type, service, sla, priority, impact in AgentTicketPriority action. https:///otrs/index.pl?Action=AgentTicketPriority&TicketID=4489 Claudio Tassini ?: Hi guys, i've searched the mailing list archive but I couldn't find an answer to this. Is it possible to

Re: [otrs] Follow up by subject

Hi Jesus, I'm not 100% sure about the outcome you're trying to get. However setting Core::Postmaster::PostmasterFollowUpSearchInReferences to Yes did the trick for me without any modifications to the code. Once there is an email in OTRS, any replies to that email cc:ed to otrs address get linked t

Re: [otrs] Customer module and viruses

Hello, I would disable posting attachments via customer web interface but would allow to send in emails with attachments. The AV and spam scanning of emails can be done using MTA or even outsourced. Regards, Anton. 2010/3/23 Martignier, Philippe > Hi there, > > > Before deploying the customer

[otrs] special versions of AgentTicketCompose

Hello, colleagues, I wonder if anybody tried to make custom versions of AgentTicketCompose module. My goal is to make a new Action link in ticket (Ticket::Frontend::Menumodule) that has a predefined subject, limited choise of possible states, predefined queue etc. Real world example: OTRS is used

Re: [otrs] Changing ticket type

. 2010/3/26 Claudio Tassini > I can only change the priority in AgentTicketPriority... but I don't have > ITSM installed. Could this be the cause? > > 2010/3/26 Anton Gubar'kov > > Hello, Claudio. >> >> You can change type, service, sla, priority, impact

Re: [otrs] Reopen pending reminder

Hello, Holly. I couldn't see any reason why you decided to introduce a new state type close auto open. I would define a new state 'close auto open' of the stateType 'pending auto' and I would define Ticket::StateAfterPending 'close auto open'->'open'. You need to schedule bin/PendingJobs.pl to ru

Re: [otrs] 'Close' ticket to customer when change queue

Hi, Neil. I can offer you 2 solutions. 1) split an original ticket after closing to create a new one for your billing dept. 2) Define new line in Ticket::PendingAutoStateType: closed; Define a new Ticket::StateAfterPending closed->ready for billing (or whatever state you wish).; make sure you sch

Re: [otrs] How can I download OTRS::ITSM 2.0 package for installing?

Have a look here: http://www.otrs.com/fileadmin/mediafiles/READY-FOR-TAKE-OFF/OTRS_ITSM20_ChangeManagement-EN.pdf There is an email for further inquiries at the end. 2010/3/14 masood ramezani > I implement OTRS in many corporations in iran. now I want to upgrade ITSM > module to version 2. How c

Re: [otrs] Can we hide the close button for ticket Responsible Agent.

Have a look here http://doc.otrs.org/2.4/en/html/c2177.html 2010/3/14 ramana > Hi Team, > > > Is there a way to hide the close button for ticket Responsible Agent. > > > > > Regards, > Ramanacharyv > Team-IT. > > - > OTRS mail

Re: [otrs] Stopping Out of office messages

Hi, Rosanna. I think this problem is better addressed at the MTA level. SPAM content filter can catch and mark them. You can set up postmaster filter to drop them. Regards, Anton. 2010/3/19 Marretta, Rosanna > Hi, > > > > Is there any way to stop the ‘out of office’ messages being emailed bac

Re: [otrs] Help needed in OTRS Notification

Hello, Winter. You can achive that by setting up 4 queues and setting the correct queue addresses for each of them. The email in From: is determined by the queue the ticket is in. How do you associate customers to domains? Do you have a particular field in the customer database? You can use Ge

Re: [otrs] Customer module and viruses

You can use GenericAgent (CMD type) to feed your recently updated (or created) ticket to virus scanner. You will have to write perl code to do so as GenericAgent passes only TicketNumber and TicketID to the CMD. Based on the checking results you can program any action (move to another queue, remove

Re: [otrs] Please at least suggest

Hello, Yes, it's possible to to move. But you will have to redo your 2.4 install. Move the database first. Follow the instructions in UPGRADING. Anton. 06.04.2010 21:11, Ekram ?: Hi, I've otrs installation for version Powered by OTRS 2.0.4 . I installed the new versio

Re: [otrs] Escalation

Hi, Rosanna, as far as I know, the ticket in Pending Auto Reminder states never escalates. So if you have a ticket in Pending auto close and the ticket was not escalated when you changed the state, it shouldn't escalate. If the ticket was escalated, you have to clear escalation first by sendin

Re: [otrs] Can´t dump mysql to create backup of otrs database

Markus, check the section of my.cnf you have max_allowed_packet in. It should be in [mysqld] and [mysqldump] Regard, Anton. 08.04.2010 16:26, Markus Moj пишет: Hi, Well that won´t help me. I know how to abjust the packeg size in the mysql config file. max_allowed_packet=256M query_ca

[otrs] (no subject)

http://mysidians.aegema.com/images/liugvtm.htm - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs