[otrs] error message Ticket View

Hi All , Getting this error when user is trying to access the Ticket View link in otrs : ERROR: OTRS-CGI-20 Perl: 5.8.8 OS: linux Time: Tue May 4 16:03:49 2010 Message: No Config option found for 508018! Traceback (25169): Module: Kernel::Output::HTML::LayoutTicket::TicketListShow (v1.48)

[otrs] Add Spam link to every ticket

Hi , tried to search list , google etc but could not find a suitable answer. Is there a way to add the Spam link you normally get when you zoom into a ticket to appear on the preview list of all the tickets? I have tried to look at the templates but could not really make out where and what to

[otrs] Add Spam link to all tickets

onmouseover=window.status='$Text{Zoom}'; return true; onmouseout=window.status='';$Text{Delete}/a - [...] replace the DestQueueID=x param with your delete queue_id Danie Theron Systems Administrator Verpakt Management Services +2711 253 9611 da...@verpakt.com

Re: [otrs] Error on QueueView with new upgrade

to the article directory? This might be a shot in the dark , but I'm really baffled by this. Christian Schoepplein wrote: On Thu, Mar 29, 2007 at 10:36:12AM +0200, Danie wrote: Ok so we decided to build a secondary OTRS system , sort of as a reference archive to our production system. I

Re: [otrs] Error on QueueView with new upgrade

Hi Nils , I am running Fedora 5 , so i would assume the nogroup would refer to the nobody group user? Will run a repair on the DB and let you know Nils Breunese (Lemonbit) wrote: Danie wrote: Ran the DBUpdate script , as well as the SetPermissons script , is as follows: snip Not sure

Re: [otrs] Error on QueueView with new upgrade

Hi All , Anyone have ANY ideas ? I am at my wits end... Danie wrote: Hi All , Ok so we decided to build a secondary OTRS system , sort of as a reference archive to our production system. I basically did a clean install of 2.1.6 on FC5 , copied over the 2.0.4 database and article data

[otrs] Error on QueueView with new upgrade

Hi All , Ok so we decided to build a secondary OTRS system , sort of as a reference archive to our production system. I basically did a clean install of 2.1.6 on FC5 , copied over the 2.0.4 database and article data , followed the instructions of the UPGRADE.txt document to upgrade the

Re: [otrs] Archiving OTRS

. Torsten Thau wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Danie schrieb: We are looking at ways to archive our existing OTRS data to ease the load on our production server. We are using the ArticleStorageFS method of storing emails , now we are backing up the data at 3 hour intervals

Re: [otrs] Upgrade from 2.1.2 to 2.1.5

-Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Danie Verzonden: maandag 5 februari 2007 8:44 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Upgrade from 2.1.2 to 2.1.5 I am running otrs-2.0.4-3.fc5 on a (you guessed it) FC5 distro , can I use

Re: [otrs] Upgrade from 2.1.2 to 2.1.5

I am running otrs-2.0.4-3.fc5 on a (you guessed it) FC5 distro , can I use the Redhat RPM to upgrade or should i wait for the yum repositories to be updated? Beugen, Peter van wrote: Yes, I just ran the RPM (First stopped Apache and OTRS, ran the RPM, started apache, started OTRS…) For

Re: [otrs] How to stop running Postmaster process ?

Try a ps -aux , see where Postmaster is running (seems like it's 1837) and use the kill command kill [PID] Maurice James Ny wrote: I got this error as well and no one seems to know how to fix it. I should not have upgraded to 2.1 -Original Message- From: [EMAIL PROTECTED]

Re: [otrs] Per User Stats

PROTECTED] On Behalf Of Danie Sent: Tuesday, January 16, 2007 6:38 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Per User Stats Hi Jason , A little more info is needed (are you running 2.0.4 or 2.1)? In 2.1 I have setup such a stat and will be willing to share it :) Jason

Re: [otrs] Upgrading from mySQL 4 to mySQL 5 and from 2.0.4 to 2.1

Hi Jan , I have also asked this question , seems no one really knows or wants to share their experiences so here goes mine : If you download the .tar source , there is an UPGRADE.txt that you can have a read through. Unfortunately I have only installed 2.1 on a new clean system (FC5) with

Re: [otrs] Upgrading from 2.0.4 to 2.1.2(3)?

responses? If so, do you mind sharing please? _thanks --- Danie [EMAIL PROTECTED] wrote: Hi , We are in the process of upgrading to 2.1.3 (see that is the latest on ftp) , I have read the small UPGRADING.txt file and it seems like a fairly simple procedure. We are running OTRS 2.0.4

[otrs] Upgrading from 2.0.4 to 2.1.2(3)?

Hi , We are in the process of upgrading to 2.1.3 (see that is the latest on ftp) , I have read the small UPGRADING.txt file and it seems like a fairly simple procedure. We are running OTRS 2.0.4 on a dual Xeon FC5 machine and mysql-5.0.18-2.1. It will probably be a rpm upgrade , as the

[otrs] Enable Bulk Feature on Search Customer ID Page

Hi , Is it possible to enable the Bulk feature in the Customer ID Search Page? The reason for this is agents sometimes still get spam through from replicate emails (Customer ID's) and then click on that Customer ID link to bring up the Search page , but there is no tick box option to Bulk

[otrs] Multiple Error messages

Hi All , I keep on getting these error messages when running the cronjobs for OTRS , is this a database problem or what? DBI::db=HASH(0x9d89cb0)-disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at

[otrs] Errors when sending/replying to tickets

Hi , I have searched the mail list , as well as googled it provusely yet there are no clear indication as to what the solution is : We have been getting this error , at various intervals when trying to reply to tickets : [Mon Oct 23 10:11:10

[otrs] New Features in OTRS 2.1

Hi , I just have a few questions regarding the new features in OTRS 2.1 : - Where do you set the Role/Permission to Ticket Supervisor etc ? This is a great addition by the way! We need Supervisors to be able to assign sets of tickets/queues to certain agents etc. - In the Stats module , how

[otrs] Intermittend Errors when reply/forwarding tickets

Hi , I have searched the mailing list for answers to this problem , and even applied the resolutions , but still i am getting the following error : ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: linux Time: Fri Sep 15 12:30:42 2006 Message: Can't send to: [email protected]! Enable debug for more info!

Re: [otrs] Remove Ticket# field when replying to certain tickets

ticket). You could always use a non-standard ticket hook (default is Ticket#), you could change that to something else. See Kernel/Config/Ticket/Ticket.pm for the config correct setting. Richard Danie wrote: Hi , Is it possible to remove the Re:Ticket# when replying from only certain tickets

[otrs] Session Management as Real Time Monitor?

Monitor? TIA Danie ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/

[otrs] Error messages

I keep on getting this error message : Premature padding of base64 data at /opt/otrs/Kernel/cpan-lib/MIME/Decoder/Base64.pm line 109. How can I trace what causes this , as it says nothing in the System Status option. TIA Danie ___ OTRS mailing

Re: [otrs] Session Management as Real Time Monitor?

, readable info. Anyone?? Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Danie Verzonden: woensdag 30 augustus 2006 10:41 Aan: Otrs Onderwerp: [otrs] Session Management as Real Time Monitor? Hi , Is it possible to use the Session

Re: [otrs] Error when forwarding tickets

, 2006 at 12:32:15PM +0200, Danie wrote: Getting the following error when trying to use the Forward link in the Zoom function : Message: Need From! Traceback (16408): Module: Kernel::System::Ticket::Article::ArticleSend (v1.94) Line: 1254 Module: Kernel::Modules::AgentTicketForward::SendEmail

Re: [otrs] Time Accounting per agent

I have loaded the beta on a test system , however I do not see the Agent restriction or option in any of the Steps , will it be incorporated in the final release? Also , will there be an option to specify your own valid criteria , by this I basically mean a GUI for using SQL queries :) It

[otrs] Error when forwarding tickets

Getting the following error when trying to use the Forward link in the Zoom function : Message: Need From! Traceback (16408): Module: Kernel::System::Ticket::Article::ArticleSend (v1.94) Line: 1254 Module: Kernel::Modules::AgentTicketForward::SendEmail (v1.8) Line: 527 Module:

[otrs] Error when forwarding certain tickets

Hi , When agents try and forward certain tickets in certain queues they get the following error message (see below). There is then a whole traceback etc. On other queues this function works fine , has anyone come across this problem?: Error: Need From!

Re: [otrs] MySQL move from windows to Suse9.3

Hi Jared , I actually did a migration from one server to another just this morning , and it was amazingly simple :) In Windows , stop your mysql database (so no writing possible to it) , then simply copy the *.MYI files from your win32 system to your Suse system ( thinks it's in

[otrs] Cron Jobs

Hi , Running OTRS 2.0.4 on Ubuntu 6.06 TLS , installed from source , all went well , but for some reason the cronjobs are not working. I checked that they are in the crontab , as well as the logs , it seems to run the jobs (postmasterpop3.pl spesifically) , but no new tickets arrive. I also

[otrs] Status of OTRS

Hi , Any news on the next release of OTRS , I am quite interested in the enhancements made to the stats module. TIA Daniel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Migrating and article file storage

Hi all , I want to migrate from one otrs system to another (mainly due to old hardware) , but I have a few questions before I jump into stormy waters : - If migrating let's say from a Debian based system to a Redhat (Fedora) based system , is the data the same? - Also if I only want to

[otrs] Changing location of ArticleFS

Hi! Is there a Config setting to specify where to store articles (if ArticleFS is spesified in Config.pm) ? Alternatively , has anyone moved their database , filesystem storage from one system to another. I am running out of space and seriously need a solution! Any help will be greatly

Re: [otrs] Setup generic Agent to delete tickets with big attachments

Hi Alex , Where do I implement these changes? , not much of a programmer so not sure where to begin. Do I insert my own module? Alexander Scholler wrote: Hi Danie, Danie schrieb: Hi , I've looked at the Generic Agent web interface , but couldn't find a way to run a job that removes

[otrs] New Release Date

Hi , I know you guys are working hard on the new release , but any idea when it will be out? Specifically I am interested in the development of the Statistics functionality. Will it be more modular , where you can specify your own criteria ex time accounting , for a specific agent in a

[otrs] Setup generic Agent to delete tickets with big attachments

Hi , I've looked at the Generic Agent web interface , but couldn't find a way to run a job that removes tickets with big attachments. Is there a way to add this to the Config.pm , or maybe somewhere else? TIA Daniel ___ OTRS mailing list: otrs -

[otrs] ArticleStorageDB vs ArticleStorageFS

Hi All , Just a quick question , I'm running my attachment storage on the 'ArticleStorageFS' mode , however I am only running a 9GB RAID Debian system and running out of disk space quickly! If I run a Generic Job which deletes tickets from the system from a specified time , will it also

Re: [otrs] Not able to receive mails in OTRS

Hi Manish , What system are you running (Windows , Linux) ? If it's linux , run the PostMasterPOP3.pl script ( /etc/otrs/bin) with the -f -d 2 option to see the output ex. /etc/otrs/bin/PostMasterPOP3.pl -f -d 2 I have also had some issues with it in the past hence I feel your frustration.

Re: [otrs] Not able to receive mails in OTRS

We are running on OTRS on Windows XP Warm regards, Manish Sharma Programme Manager Mobile: +91 98554 06222 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Sent: 19 April 2006 14:59 To: User questions and discussions about OTRS.org Subject: Re

Re: [otrs] Active Directory integration

Hi Guillaume , I think there is mention of this little 'problem' in the manual , and it states that (unfortunately) only in the 1.3 manual : http://doc.otrs.org/1.3/en/html/ldap-integration.html#LDAP-INTEGRATION-AD-PREPARATIONS So I would suggest going back to the local DB , create a user

RE: [otrs] Feature request: call topic

OTRS subject field script It would be greatly appreciate if you can send me also that script. It will solve one of my major issues. Thanks. -Original Message- From: Mark D. Wallace [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 8:38 PM To: User questions and discussions about

RE: [otrs] Otrs problems[Scanned]

Hi Gawliczek , Just a few questions beforehand : 1.) What mail system are you running (Exchange , Linux )? 2.) What are you running OTRS on? (Win32 , Linux , FreeBSD) ? 2.) How are you fetching the mails in OTRS ( PostmasterPOP3 , fetchmail )? 3.) Check your System Log to see if you get any

[otrs] Permission errors

/check_permissions_2087: Permission denied Regards , Danie Theron ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS

RE: [otrs] Stats for otrs 2.0.4[Scanned]

Hi Simone , I would be happy to help with translation. I am also quite interested in implementing this kind of statistics on my OTRS system as well J From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Simone Girlanda Sent: 23 February 2006 11:14 AM To: User

RE: [otrs] Stats for otrs 2.0.4[Scanned]

Italian to English. is it possible to use otrs CVS and collabrate to otrs implementation ? I can send you files I modified, how can we arrange ? -Messaggio originale- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]Per conto di Danie Theron Inviato: giovedì 23

RE: [otrs] PostmasterPOP3 error[Scanned]

be the problem? I am really at my wits end and would be extremely happy if someone could please help me with this. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: 17 February 2006 04:09 PM To: User questions and discussions about

[otrs] PostmasterPOP3 error

, and the reply was that it might be a Postmaster Filter rule , but I haven't added any new rules. I am connecting to an Exchange Server with POP3 accounts. Please , please if anyone has any advise or came across the same problem please respond. TIA Regards , Danie Theron It is common knowledge

RE: RE: [otrs] Sub-Sub Queues[Scanned]

it to be a child of. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: Tuesday, February 14, 2006 3:44 PM To: User questions and discussions about OTRS.org Subject: [otrs] Sub-Sub Queues Hi , Just a quick question

[otrs] Sub-Sub Queues

Hi , Just a quick question , is it possible to have sub queues of sub queues? I don't see the option in the web interface. Regards , Danie Theron --- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

RE: [otrs] Sub-Sub Queues[Scanned]

of. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: Tuesday, February 14, 2006 3:44 PM To: User questions and discussions about OTRS.org Subject: [otrs] Sub-Sub Queues Hi , Just a quick question , is it possible to have

[otrs] error

, Danie Theron ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/

[otrs] Agent AddressBook

searched the mailing list but could find any reference. TIA Regards , Danie Theron It is common knowledge that there are three sides to the force: the light side, the dark side, and Chuck Norris. The information

[otrs] Error when accesing SysConfig

Hi all , Installed a new OTRS system on Debian Sarge , getting the following error when trying to access the SysConfig via the web interface. Can't locate object method new via package XML::Parser::Lite at ../..//Kernel/System/XML.pm line 781 How can I check which Perl modules I have currently

RE: [otrs] Error when accesing SysConfig

: use bin/otrs.checkModules to get an overview of all installed and required cpan modules. /snip -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: Tuesday, January 31, 2006 4:16 PM To: User questions and discussions about

RE: [otrs] OTRS statistics

Hi Edgar , I was searching for statistic related questions on the mailing list and came across your contribution , unfortunately the zip file was not present. Could you possibly send me the zip file , I would really like to have a look at it. Dear all, During the greater part of this year

[otrs] Default 'All Tickets' in Tickets Shown

Hi , Is it possible to set the Ticket View for certain groups to All Tickets for certain Queues? Basically I want senior agents to be able to view all tickets by default when they click on a Queue. Searched the SysConfig and the mailing list , but no answer TIA Regards , Danie Theron

RE: [otrs] OTRS statistics

I am interested in this too. Daniel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: Friday, January 27, 2006 10:09 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS statistics Hi

RE: [otrs] Admin button gone for [EMAIL PROTECTED]

PROTECTED] Importance: High Hi Danie, I still have not managed to change my [EMAIL PROTECTED] rights. Not sure which Config.pm file to change and what code within. Any further feedback would be really appeciated. Thanks. -Ursprüngliche Nachricht- Von: Oliver Buckie Gesendet: Montag, 23

RE: [otrs] Receiving emails via POP3 accounts

-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Oliver Buckie Sent: 23 January 2006 01:52 PM To: otrs@otrs.org Subject: [otrs] Receiving emails via POP3 accounts I have installed OTRS 2.0.4 on a Windows platform. In our environment, we have an

RE: [otrs] Admin button gone for [EMAIL PROTECTED]

Hmmm , did you fiddle around with the Group settings by any chance? Best would be to set your Security to 0 in Config.pm , and start over :P Maybe create a superuser account to avoid such things... My 2c -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf

[otrs] Flush all queues

other way to complete clean out my Queues? I'm running OTRS 2.04 on fedora 3 , TIA Regards , Danie Theron It is common knowledge that there are three sides to the force: the light side, the dark side, and Chuck Norris

[otrs] PostMasterPOP3 error

PROTECTED] On Behalf Of Danie Theron Sent: 15 December 2005 12:59 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] PostMasterPOP3 error , please help![Scanned] How does the process id lock work exactly? Is there a way to set the default PID unlock to less (/Kernel

RE: [otrs] PostMasterPOP3 error , please help![Scanned]

PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: 14 December 2005 12:35 PM To: otrs@otrs.org Subject: [otrs] PostMasterPOP3 error , please help![Scanned] Hi , I am getting the following error , what baffles me is when I try and kill the process ID , it's not even

[otrs] PostMasterPOP3 error , please help!

works :( Please help , I'm in dire need. Regards , Danie Theron It is common knowledge that there are three sides to the force: the light side, the dark side, and Chuck Norris. The information transmitted

RE: [otrs] Windows test box

Hi Sergio , Firstly , I would recommend setup otrs on a linux box from the start (I have experienced problems moving from Win32 to Nix , not going into the sad story :P ). If you have a SMTP server you need to specify that in your /Kernel/Config.pm # SendmailModule

RE: [otrs] Per User Stats

be greatly appreciated. Also if this is a commercial support request , would the developers please respond so we can take the appropriate route. TIA , and eagerly awaiting response... Daniel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie

RE: [otrs] Per User Stats

:[EMAIL PROTECTED] On Behalf Of Danie Theron Sent: Monday, November 21, 2005 3:03 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Per User Stats Morning , I am not sure if I asked my question the wrong way , or if everyone is going Just RTFM you idiot

[otrs] Per User Stats

is the process? TIA Regards , Danie Theron If you dislike change, you're going to dislike being irrelevant even more. I am root. If you see me laughing, you better have a backup

[otrs] Postmasterfilter Questions

Hi all , Can one define more than one header check , for instance if a mail is to [EMAIL PROTECTED] AND the body contains viagra , move it to the SPAM queue. Also , if defining a Body filter , is it case sensitive?Will it search for anything in the body with that specific word or phrase in

[otrs] PostmasterPOP3.pl hanging

already running (192.168.135.111/17907)! How do I manually stop the script/process? I tried restarting otrs /etc/init.d otrs restart , but that didn't solve the problem. Please help! -- Regards , Danie Theron

Re: [otrs] PostmasterPOP3.pl hanging

administrators) recently modified PostMaster Filters, that may be it. Eric B. Le Wed, 19 Oct 2005 16:19:05 +0200, Danie Theron [EMAIL PROTECTED] a écrit: Hi , hopefully someone will answer my dilemma... I ran the PosmasterPOP3.pl script manually to retrieve some mails , but now I'm getting errors when

Re: [otrs] PostmasterPOP3.pl hanging

the amount of mails fetched (20 seems the default) before it reconnects? Danie Theron wrote: Hi Eric , I removed recently added filters , and it worked (for a while :( ) , still getting the errors : Wed Oct 19 18:20:07 2005 notice OTRS-PM3-10 Can't create PID PostMasterPOP3, because

Re: [otrs] PostmasterPOP3.pl hanging

Ok , decided to add the -f option in the crontab , seems to be working , would still like to know what the problem was/is (it's late , seeing double :-P ) Danie Theron wrote: Ok , tried with the -f option and debug option , got a few errors : Use of uninitialized value in concatenation

[otrs] No QueueID

::PostMaster::DestQueue::GetTrustedQueueID (v1.16) Line: 111 Module: Kernel::System::PostMaster::Run (v1.52) Line: 233 Module: main::FetchMail (v1.16) Line: 198 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.16) Line: 126 Not sure what this is , can anyone shed some light on this? -- Regards , Danie

[otrs] Language Support

, but think that was more geared towards the Spellchecker. Any hints/tips/links will be greatly appreciated. -- Regards , Danie Theron Systems Administrator Verpakt Management Services email : [EMAIL PROTECTED] tel: +2711 6020117 If you dislike change, you're

Re: [otrs] Getting Email working in Windows

John D. Morris wrote: Hi all. I’m fairly new to OTRS, and am having a bit of a time getting emails to work. I have one queue (IT) with 4 subqueues (one for each tech). I would like to have an automated email dispatched to each tech whenever a ticket is entered into their subqueue. I do

Re: [otrs] Getting Email working in Windows

, also maybe someone with a Windows setup can help more (I'm running on Debian).Also , maybe make sure you're not running Windows Firewall or some firewall software on the OTRS system (well you can but make sure to enable SMTP traffic , I think :P) -Original Message- From: Danie

Re: [otrs] Getting Email working in Windows

, I'm not sure if you need to first create a default email account on OTRS for receiving any mail.Unfortunately this is how far my knowledge goes (bit of an OTRS newbie myself :) -Original Message- From: Danie Theron [mailto:[EMAIL PROTECTED] Sent: Monday, October 10, 2005 10:51 AM

[otrs] Error messages

/Kernel/System/EmailParser.pm line 641. Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/EmailParser.pm line 641. Not sure if this is a huge problem , and if it affecting any mails coming into this spesific queue? TIA -- Regards , Danie Theron

[otrs] Ticket ownership and escalation

-- Regards , Danie Theron - ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support

[otrs] Moving ticket to another Queue nullifies escalation

? P.S Will probably be asking lots of questions like these , as we are implementing OTRS (great system btw!) the following 2 weeks :) -- Regards , Danie Theron Systems Administrator Verpakt Management Services email : [EMAIL PROTECTED] tel: +2711 6020117 If you dislike change, you're

[otrs] backup script not working

/2005-10-03_16-38': No such file or directory Did create the backup dir with otrs as user. Not being a scripting guru or anything , didn't wanto to go fiddle in the actual script.Do u need to be logged in as otrs?Can I 'touch' a file and pint the script to that? TIA -- Regards , Danie Theron

[otrs] Problem with adding queues to My queues

queue assigned to this group called 'VPL , but when an agent logs in , he can't see the Queue.Is there a way to assign multiple groups to a Queue.If someone can explain the logic (maybe I'm just a noob now :P) , that would be great. TIA -- Regards , Danie Theron Systems Administrator Verpakt

Re: [otrs] English manual - Help with translation

Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- Regards , Danie Theron Systems Administrator Verpakt Management Services email : [EMAIL PROTECTED] tel: +2711 6020117 If you dislike change, you're going to dislike being irrelevant even more. Experience is a wonderful

[otrs] Problem connecting with PostmasterPOP3.pl

(v1.16) Line: 126 will this be a perl module that's missing or something? TIA -- Regards , Danie Theron Systems Administrator Verpakt Management Services email : [EMAIL PROTECTED] tel: +2711 6020117 If you dislike change, you're going to dislike being irrelevant even more. Experience

[otrs] Upgrade from 1.3 to 2.0.2

of a stable version (for Debian) for upgrading? My question is , can I go ahead and upgrade with the above mentioned package? , and if someone has any tips/pitfalls for upgrading on Debian that would be greaty appreciated :) -- Regards , Danie Theron Systems Administrator Verpakt Management

[otrs] Accounted Time

Hi All , How does the Accounted Time feature work , does the agent simply enter the amount of real time spent on a ticket , and is this measured in hours/minutes/value? TIA -- Regards , @-@ | Danie Theron| | Systems Administrator

[otrs] Debian Install

manage to get it going on a WinXp machine (for testing purposes) but now need to setup a production box , and would prefer nix back to the drawing board... -- Regards , @-@ | Danie Theron| | Systems Administrator | | Verpakt Management Services

Re: [otrs] MySQL socket error

Christian Schoepplein wrote: Hi Danie, On Wed, Aug 03, 2005 at 02:32:08PM +0200, Danie Theron wrote: Ok finally got the Config.pm file setup (correctly I hope:P) , getting the following error when trying to connect to the interface: Error: Can't connect to local MySQL server through socket

[otrs] Permission error in webconfig

12247 Aug 1 14:06 Language.pm drwxrwxr-x 2 apache apache 4096 Aug 3 11:54 Modules drwxrwxr-x 3 apache apache 4096 Aug 3 11:54 Output drwxrwxr-x 18 apache apache 4096 Aug 3 11:54 System Is this right? Do i need to chmod to? -- Regards , @-@ | Danie Theron

[otrs] MySQL socket error

::mysql) $Self-{DatabaseDSN} = DBI:mysql:database=$Self-{Database};host=$Self-{DatabaseHost};; TIA!!! -- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt Management Services | | email : [EMAIL PROTECTED] | | tel: +2711

Re: [otrs] Permission error in webconfig

httpd.conf as well and it is apache apache. I followed the manual install method , so got past the install problem , now i'm getting a MySQL socket error (seperate post). -- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt

[otrs] Ticket Locked status

-- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt Management Services | | email : [EMAIL PROTECTED] | | tel: +2711 6020117 | @-@ If you dislike change, you're going to dislike being irrelevant

[otrs] File Permission

the request. I did change the user to otrs and the group to nobody (?) , please find attached a copy of my httpd.conf -- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt Management Services | | email : [EMAIL PROTECTED] | | tel

[otrs] Question : Emailing

request...:P -- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt Management Services | | email : [EMAIL PROTECTED] | | tel: +2711 6020117 | @-@ If you dislike change, you're going

[otrs] Win32 install

works fine. I'm posting my httpd.conf file as well. I think it might be a permissions issue. Do I need to add a otrs user to my Users ? TIA -- Regards , @-@ | Danie Theron| | Network Administrator | | Verpakt Management Services | | email : [EMAIL