I rename the group admin
this is required as-is in multiple locations and is not referred to by id.
On Wed, Mar 4, 2015 at 6:48 AM, Sergey Shumakher sergey.shumak...@gmail.com
wrote:
HI!
I installed OTRS4 and playing with the settings. I rename the group
admin. The next entry is not
Hi,
first of all you should use a proper subject.
04/03/2015 12:54 - Sergey Shumakher wrote:
I installed OTRS4 and playing with the settings. I rename the group admin.
see here:
HI!
I installed OTRS4 and playing with the settings. I rename the group
admin. The next entry is not possible to get to the administration
section. There is simply no links in the interface. If the URL directly
dial an error Message: No Permission to use this frontend module!
Search issued a
Thanks for the help, and sorry for unfilled subject.
I tried to return the name of admin in this way. But access is not came
back.
mysql update groups set name='admin' where id=2;
Query OK, 1 row affected (0.09 sec)
Rows matched: 1 Changed: 1 Warnings: 0
mysql SELECT * FROM groups ;
after launch
bin/otrs.DeleteCache.pl
Access came back.
Thanks for the help
2015-03-04 17:26 GMT+05:00 Sergey Shumakher sergey.shumak...@gmail.com:
Thanks for the help, and sorry for unfilled subject.
I tried to return the name of admin in this way. But access is not came
back.
mysql update
Hi guys,
Quick question: I'm trying to link a Configuration Item to a Service so as to
specify that the Service relies on this Configuration Item to work.
Obviously I've gone to the service and added a Depends On link to the
Configuration Item. Does this mean that service VPN depends
A Depends on B:
If B is false/not working, A can't work.
B is Required for A, B, C:
A, B, C can't work if B is false/not working.
On Thu, Sep 25, 2014 at 9:33 AM, Sebastian Pitei
sebastian.pi...@enevogroup.ro wrote:
Hi guys,
Quick question: I'm trying to link a Configuration Item to a
Hello everyone,
This message is to let you know that the problem was solved. I've used the
tag Gerald've suggested ( OTRS_TICKET_Title)
Thanks Gerald.
André
2014-04-15 19:02 GMT-03:00 André Cavalcante treba.an...@gmail.com:
Hi Gerald, you're right. Sorry about that. I'll be more specific
Hi there,
I'd like to insert the ticket subject in the Survey message. I was able to
insert the ticket number, but not the subject. I've tried
OTRS_CUSTOMER_SUBJECT
but it didn't work.
Any idea?
Caro(a) usuário(a),
Como você foi atendido? Avalie a qualidade do atendimento.
Chamado
Please (this is a personal request) refrain from saying it didn't work.
In a sense, that would be obvious or else you wouldn't have posted. Telling
us and showing us what happened and why that wasn't what you
wanted/expected helps us make sure a response explicitly fixes what's
broken. (Which you
Hi Gerald, you're right. Sorry about that. I'll be more specific next time.
Objective: show the customer in the Survey message which ticket he/she will
evaluate. I can already tell him the ticket number, because I've inserted
the tag OTRS_TICKET_TicketNumber. But a customer suggested to show
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I am trying to add the following tag to my survey but it does not pull any data.
OTRS_CUSTOMER_SUBJECT[20]
Does anyone know a trick to getting the subject to appear in the survey email
so users know which ticket they are responding to? I'm on OTRS 3.0.8.
Thanks,
Kirby L. Fell
Director of
SingIe m0ms and teenagers are making reaI m0ney fr0m h0me.
http://crouic5webserver.com/httpplaonline-2.php?zuhuyahooID=90
Thu, 31 May 2012 9:08:43
_
But Tomgive him five cents to keep quiet, and said we would all go home and
meetnext week, and rob somebody and kill some
http://mysidians.aegema.com/images/liugvtm.htm
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Hello, how can i add the queue, Sla, type and priority dropdown field into the
agentticketcompose
module?
Now, I add fields in agentticketcompose.pm but don't display in html
Regards-
OTRS mailing list: otrs - Webpage:
hello, someone else will arrive MESSAGES triplicate, or is it just my
problem.
Julio Cesar Angulo Quiroz
Telf.: 997066155
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Archive: http://lists.otrs.org/pipermail/otrs
Dear All,
Can somebody please give us a pointer regarding the evaluation of
OTRS? We are planning to evaluate OTRS with the ITSM modules. I heard
that OTRS version 3.0 is not yet compatible with ITSM or vice-versa.
Is it correct? If this is correct, should we evaluate the older
What should be the value given to
Ticket::Frontend::AgentTicketNote###Subject: in order to capture original
subject of the ticket ?
Currently its $Text{Note} .
I have tried $Article{Subject}, $Data{Subject},
$GetParam{Subject} , $QData{Subject}but none is working.
Thanks...
My objective is to change the subject line of the ticket to the customer ID.
Explanation: When a customer logs in and creates a ticket, the subject line
of that ticket should be the customerID of the customer who is creating the
ticket.
Is there a way we could do this through the web interface
Hello,
I got the following problem. After a ticket has been created a customer
adds a note or something to the ticket and changes/gives a new subject.
After that, agents will still get the orginial (main) subject while the
customer will be provided with the last given subject.
Is is possible to
/gives a new subject.
After that, agents will still get the orginial (main) subject while the
customer will be provided with the last given subject.
Is is possible to change the behaviour of the customer interface to the
one in the agent interface to allways display the original ticket subject
Hello All,
I've posted a couple questions on here and have received some very good
responses so thank you in advance.
I've seen this question posted a couple times, but have yet to see a
solution.
My problem is the blank subject every time a customer updates a ticket.
Is there some way
Hello.
As I understand, GenericAgent works with already created tickets but I
need anything tool that will processing uncreated tickets i.e. during
it's creation.
Gazizov Andrey wrote:
Hi Leonardo!
Thanks a lot! I will read it ;-)
Leonardo Certuche wrote:
Hi,
Have you read
PostMaster Filter?
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gazizov Andrey
Sent: Thursday, 11 February 2010 10:58 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Ticket Subject Rules
Hello.
As I understand, GenericAgent
...@otrs.org] On Behalf Of
Gazizov Andrey
Sent: Thursday, 11 February 2010 10:58 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Ticket Subject Rules
Hello.
As I understand, GenericAgent works with already created tickets but I
need anything tool that will processing uncreated tickets i.e
Good day.
Is it possible in OTRS when creating new ticket if the subject of it
failed to meet certain conditions (described in configs or other places)
ticket has not created and an error message is printed?
Thanks in advance.
--
Best regards,
Andrey Gazizov
Hi,
Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets depending on
its subject
Leonardo Certuche
On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey moonshi...@retn.net wrote:
Good day.
Is it possible in OTRS when
Hi Leonardo!
Thanks a lot! I will read it ;-)
Leonardo Certuche wrote:
Hi,
Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets
depending on its subject
Leonardo Certuche
On Wed, Feb 10, 2010 at 5:21 AM, Gazizov
Trying to send an empty answer my mail From is as follows
OTRS System o...@localhost * invalid o...@localhost (Invalid syntax)!
Any ideas where this is configured?
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Hi
In system Logs I am getting the folloing logs:
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
(CustomerSupportTicket)!
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
(CustomerSupportTicket)!
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
Hello.
I noticed that Apache sometimes causes errors on the OTRS server (there appears
a Windows standard message
'Application has crashed'), however, the Apache service keeps running and OTRS
keeps working without any
visible problems.
In the Apache error log I found these lines created
Is this running on a Linux server?
If it is it would be good to see if there is anything in the system
messages log at the same time (this is in /var/log/messages if you're
not familliar).
If it is a windows server check the event viewer for other errors.
Is the server only being used to host OTRS
Hi Chris,
Actually, this would not be too difficult to implement. With use of ACLs to
hide/show options depending of the status this can be reached. I would
advise you though to first try to draw the process and the status changes,
make sure it works OK for you and then try to implement it in
Greetings,
I'm fairly new to OTRS, so excuse the newbie questions and all, and please
point me to some specific examples, if already out there.
Our CEO has been impressed with our IT groups use of OTRS as a ticketing system
for a couple of years now (OTRS 2.2.X). We use it pretty simply out
Chris Johnson wrote :
[...]
The catch is that they want to go and have special “States” that a
ticket (service request) goes though, with notifications on each of
those, and possibly auto triggers pushing the ticket along to the
next state.
[...]
Hello Chris,
you could use the GenericAgent
Hi,
I'm having the folowing error after upgrading my OTRS version 2.3.3 to 2.4.3.
When I run the command ./bin/SetPermissions.pl /opt/otrs otrs wwwrun and the
following error occurs:
linux-j9b5:/opt/otrs # ./bin/SetPermissions.pl /opt/otrs otrs wwwrun
bin/SetPermissions.pl 1.8 - set
Hi Everyone,
I have an auto notification (event) set up so that when an agent locks a
ticket the customer receives an e-mail stating which agent has locked it.
Once a ticket has been locked, it's original subject header is retained in
the dashboard view (ie Issue with Server01 for example).
Hi I get this message when I log on.
Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83,
PRODUCT line 4.
could someone explain to me what this message means and what I need to do to
get OTRS working again?
Thanks
I keep getting these errors in our system log
OTRS-GenericAgent-10 Can't create PID GenericAgent, because it's already
running (domain.com/15148)!
The domain was changed in the email and the number is different on each line
of the log.
I was also wondering how to clear the system log. I have
Hello everybody,
I would like to add a field to drop the tickets tell me where that is underway.
Thanks a greeting
Carlos Guerra
Este mensaje se dirige exclusivamente a su destinatario y puede contener
informaci?n privilegiada o confidencial. Si no es vd. el
Hi,
I have successfully implemented in my windows environment but dont know
how to implement/configure Survey module.
I can create survey but it does not send an email/notification to user
about survey? does anyone know how to do that?
any help will be appriciated. thanks in advance.
-
Hello Everyone!
I want to set the phone-ticket's first column is customer ID and change its
name to Mobile Phone.
And make a new Create buttom at the top of right.
I haved used much time to found that how to change above setting in admin
sysconfig.
Hope someone can help me.
Thanks a lot.
Best
Hy all,
I'm knocking my head off working on :
- creating a custom stat query which return for all tickets in a definied
queue, the first response time.
- creating a custom stat query which will return number of tickets in a
definied queue who are below the first response escalation time and
Hi ,
please help me with configuring sqlserver2005 to Otrs. i have added DSN
-system DSN connecting to OTRS in Config.pm.
lndex.pl page is coming ,when i enter r...@localhost and password.page can't
found error is coming.
Regds
Ravi Shankar
Could you provide your config.pm and your logs?
Afshar Mohebbi
On Mon, May 18, 2009 at 7:17 PM, ravi shanker rshanker...@yahoo.com wrote:
Hi ,
please help me with configuring sqlserver2005 to Otrs. i have added DSN
-system DSN connecting to OTRS in Config.pm.
lndex.pl page is coming ,when
...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ulrich
Gøhns
Sent: dinsdag 3 maart 2009 15:08
To: otrs@otrs.org
Subject: [otrs] Ticket subject length
Hello,
Is it possible to change the length of the ticket subject sent in mails?
Example: I am trying to print out, but the printer does
Hello,
Is it possible to change the length of the ticket subject sent in mails?
Example: I am trying to print out, but the printer does not work it gets cut
off to [SR#000] New ticket notification! (I am trying to print out [...])
I found an old thread with the same question:
-boun...@otrs.org] On Behalf Of Ulrich
Gøhns
Sent: dinsdag 3 maart 2009 15:08
To: otrs@otrs.org
Subject: [otrs] Ticket subject length
Hello,
Is it possible to change the length of the ticket subject sent in mails?
Example: I am trying to print out, but the printer does not work it gets
Hello list,
We are configuring OTRS 2.3.4 and in the customer´s page, when clicked one of
the user´s tickets, another view shows the details and messages exchanged
regarding that ticket. On the bottom of the page, there are 2 fields, one for
the subject and another for entering a text. What
/
Hope this can help someone sometime!
From: Maurício Ramos
Sent: quinta-feira, 26 de fevereiro de 2009 10:08
To: 'otrs@otrs.org'
Subject: hiding subject field
Hello list,
We are configuring OTRS 2.3.4 and in the customer´s page, when clicked one of
the user´s tickets, another view shows
can we migrate otrs (which is customized ) from linux to windows . If yes can u
tell me the procedure
Add more friends to your messenger and enjoy! Go to
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OTRS mailing list: otrs - Webpage:
Hello the list,
I'm trying to set a default value for the subject field of the
CustomerTicketZoom form.
The corresponding code is:
input type=text name=Subject value=$QData{Subject} size=70/
and $QData{Subject} is always empty. Is there a way to fill this variable
with the content of the
Hi, How to change the subject format of the update tickets?
Now it shows like [Ticket#20081025] [[...]. I think it got duplicated
subject from every update/follow up tickets.
Thanks
David
_
need help please
all of a sudden without making any changes we
get this message when we try to forward a ticket; invalid
[EMAIL PROTECTED] (invalid Syntax)
I checked the AdminSystemAddress and it looks right.
what am I missing?
thanks,
-Tony
to that queue is a
valid address.
LQ
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony
Canale
Sent: Thursday, May 01, 2008 7:06 PM
To: otrs@otrs.org
Subject: [otrs] (no subject)
need help please
all of a sudden without making any changes we get this message when we try
Email filters are not working;
I have OTRS in windows using SMTP which works fine. We can
email each other using OTRS.
But when I set Postmaster filters,... they don
them in postmaster filter set up as
Match Header1: TO ---
Value:[EMAIL PROTECTED]
Set Header1: X-OTRS-Queue ---
Email filters are not working;
I have OTRS in windows using SMTP which works fine. We can
email each other using OTRS.
But when I set Postmaster filters,... they don’t work. I have
them in postmaster filter set up as….
Match Header1: TO ---
Value:[EMAIL PROTECTED]
Set Header1:
I tried using Note internal and Note external, but still same thing.
what are we doing wrong?
Message: 4
Date: Wed, 2 Apr 2008 09:13:15 +0200
From: Nils Breunese (Lemonbit) [EMAIL PROTECTED]
Subject: Re: [otrs] Customer can't see my comments
To: User questions and discussions about OTRS.org
Hi all,
Full text search is not working for freekey fields added.The freekeys are
appearing in search window and are searchable .But full text search is not
working.If Iwant to search something I need to give the whole text for
searching.then only it will give result.For all other fields
Hi,
While searching with the ticketfreetext, unlike other fields i need to give
the whole text for getting the search result.For eg
i have a ticketfreetext field problem description in my search page. I
actually have a ticket with value Virus alert for problem
and discussions about OTRS.org
Subject: Re: [otrs] (no subject)
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Maurice James Ny schrieb:
What is /opt/otrs/bin/RebuildTicketIndex.pl used for?
...if you use Ticket::IndexModule = StaticDB, this script rebuilds
(updates) a table which is used instead
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi there,
Maurice James Ny schrieb:
Does this act as some sort of ticket reindexing. I deleted a number of
tickets in the past, does this clean up the database?
...no it does not (if you refer to something like vacuum or some other
db-own
What is /opt/otrs/bin/RebuildTicketIndex.pl used for?
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Support or consulting for your OTRS
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Maurice James Ny schrieb:
What is /opt/otrs/bin/RebuildTicketIndex.pl used for?
...if you use Ticket::IndexModule = StaticDB, this script rebuilds
(updates) a table which is used instead of querying numbers of open
tickets per queue etc. life
Hi,
Thanks a lot for your response, but even if I changed QData={subject} by
QData={Article::Subject} it dosn't work, do I have to do something else
after changing this value ?
thanks again
Laurent Minost [EMAIL PROTECTED] a écrit : Hi,
I think it's a bug, I noticed this problem a few weeks
Hi,
I think it's a bug, I noticed this problem a few weeks ago and did a
modification by myself but as I can't be sure it's a volunteer behaviour
or a real bug, I did not put an entry in OTRS bugzilla, maybe we should
do it ?
By the way, this is what I changed in
Hi,
I'm used Otrs v-2.0 on the customer interface when answering for support
feedback the subject of the message was inserted automatically and contain the
same one as the ticket subjet on its creation.
While upgraded to version 2.2.3 the subject is always blank, I would to know
how to do to
Hallo Stefan,
Kulcsar, Stefan [EMAIL PROTECTED] writes:
ich habe das mal getestet wir haben auch 2.2.3 das Subject wird
tatsächlich umbenannt wenn man allerdings die Antwort an den
Customer schickt erscheint im Posteingang des Customers trotzdem die
Ticketnummer in der Form
Hi I have an issue can there be a way to increase the email subject I
receive in OTRS
I have another otrs running which sends me a ticket and then my otrs sends a
notification to which a reply is generated by another otrs as a followup
however due to subject being small that follow-up is created
Can this be changed from a parameter in Sysconfig?
On 10/24/07, Kamal [EMAIL PROTECTED] wrote:
Dear Nils,
AFAIK OTRS needs the ticket number in the subject to be able to keep
track of what ticket the message belongs to.
The problem is that it not only appends the TT number, but it
Karim
Sent: Thursday, October 25, 2007 7:14 AM
To: otrs@otrs.org
Subject: [otrs] Otrs email subject issue
Hi I have an issue can there be a way to increase the email subject
I receive in OTRS
I have another otrs running which sends me
Greetings,
I am using OTRS 2.1.6.
When I am using Empty Response when replying to a TT, the default subject is
the following:
Re: [Ticket#200710241039] subject written
If I delete the Re: [Ticket#200710241039] from the subject send the
email, the email is sent with the Re:
Kamal wrote:
Greetings,
I am using OTRS 2.1.6.
When I am using Empty Response when replying to a TT, the default
subject is the following:
Re: [Ticket#200710241039] subject written
If I delete the Re: [Ticket#200710241039] from the subject
send the email, the email is sent with
Dear Nils,
AFAIK OTRS needs the ticket number in the subject to be able to keep track
of what ticket the message belongs to.
The problem is that it not only appends the TT number, but it appends it at
the beginning of the subject. Is there way to force the Re:
[Ticket#200710241039] to be
This is a repost, as there has been no positive response. This is now the
THIRD TIME I am posting! I don't mean to be rude or confrontational, but
the lack of response is disheartening. It is quickly damaging the perceived
quality of OTRS.
I have a new deployment of OTRS 2.2.3, with the OTRS
Mark Nernberg wrote:
This is a repost, as there has been no positive response. This is
now the
THIRD TIME I am posting! I don't mean to be rude or
confrontational, but
the lack of response is disheartening. It is quickly damaging the
perceived
quality of OTRS.
I have a new deployment
hi all
i am using OTRS version 2.2.1.002 which seems have few bugs. the perl.exe and
httpd.exe keeps failing. i would like to upgrade to a bug free version. i would
like to know if there is any way i can upgrade the system by not losing any of
my existing data. should i perform any backup or
If you mean the title of the ticket, just add a note and change the title
field
Gabriele
- Original Message -
From: Scott Plough [EMAIL PROTECTED]
To: OTRS Mailing_List otrs@otrs.org
Sent: Tuesday, August 28, 2007 9:53 PM
Subject: [otrs] Edit Subject in workorder
Is there a way
We usually do it when you reply to customers. Or did you mean some
other way?
-Jeff
Scott Plough wrote:
Is there a way an agent can edit the subject of a workorder after it is entered.
Thanks Scott
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PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan King
Sent: Wednesday, July 04, 2007 11:22 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] (no subject)
I have perl 5.6 and 5.8 installed on a Unix comptuer. The $PATH variable
references perl version 5.8 and I have
I have perl 5.6 and 5.8 installed on a Unix comptuer. The $PATH variable
references perl version 5.8 and I have confirmed that by running perl -v. The
problem I am having is that when I run otrs.checkModules I do not see any of
the modules I have already installed in perl. Such as DBI and
Hi all!
I have certain customers I only want to be able to send tickets to certain
queues. Is this possible? I've installed otrs 2.1 on fedora 4
Thanks for any help at all!
_
Like puzzles? Play free games earn great prizes.
That does! Thanks!
From: Myles Musser [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: User questions and discussions about OTRS.org otrs@otrs.org
Subject: Re: [otrs] (no subject)
Date: Mon, 11 Jun 2007 12:22:16 -0400
Seems like a pretty generic
How to bind OTRS to email so that each new message in inbox appeared as a newly
opened ticket in OTRS which would be automatically sent to the sender?
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Hi
Does anyone have any good ticket type examples, please I need to know about this
subject, because the information of that attribute is not complete, and
principally I don't know how could I use it?
Esteban Oleas
Consultor Asociado GENNASSIS Cìa. Ltda.
Hi all!
I want to enable the Time Accounting function in the ticket
free text
module. How can i do this?
Please help me!
Thanks!
NÉZZ RÁ MEGÉRI! AKCIÓS ÁRAK! AEG-ELECTROLUX háztartási
készülékek ORSZÁGOS HÁZHOZSZÁLLÍTÁSSAL!
Hi,
I am trying to put a POC OTRS system together here, and most
things are going well. It is installed on the Windows platform. The
following are working fine :-
LDAP/Active Directory Agent Integration
LDAP/Active Directory Customer Integration
We have a
Hi all!
I want to enable the Time Accounting function in the ticket free text
module. How can i do this?
Please help me!
Thanks!
__
Könyvszerda az Egmont Kiadó könyveivel! 30% kedvezménnyel kínáljuk
a kiadó összes kapható könyvét
Hi all!
I want to enable the Time Accounting function in the ticket free text
module. How can i do this?
Please help me!
Thanks!
_
ÚJ LAKÁS? FELÚJÍTÁS? LAKÁSKASSZÁVAL MEGÉRI! lakaskassza.origo.hu
Hi all!
I want to modify the AgentTicketFreeText module.
I wannt to enable on this module the Accounting time
function. Please help me, how can i do this.
Thanks.
_
Foglalja le kényelmesen utazását, repülőjegyét vagy
I am receiving the following message
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Oct 23 10:41:11 2006
Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm!
Traceback (6589):
Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 550
Module:
In new verison, when I logon in the system, I could not see any queue view
information for below error information
Software error:
Can't use an undefined value as an ARRAY reference at
C:/OTRS/otrs//Kernel/Modules/AgentTicketQueue.pm line 584.
For help, please send mail to the webmaster
All,
I need to set-up some internal queues for admin and
infrastructure. Is it possible that the customers can also be the agents?
i.e. I have 2 guys set-up as agents for the infrastructure
queue but they are also the customer. I am not sure I fully understand if this
will work
Hello all,
I have started work in a department have been using OTRS for a few years now. We are
currently running OTRS 1.3.0. However, time has come
to upgrade to OTRS 2.0.4 and we are worried about how this will affect
the custom scripts that have been written to customise our system.
Given
Is there a way for admin to see locked tickets(without doing a search)?
More to the point:
Is there a way for me to have certain users be able to see locked
tickets, and if nessecary unlock and re-assign to another person
assigned as rw on a queue?
Thanks,
Andy
Ok, i've managed to get schema semi working, OTRS is returning No
userdata!! though, what am I missing, or what value is incorrect?
Thanks,
Joe
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Is possibile avoid the ticketID in subject of ticket email opened in
specific queue?
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Hi,
We have been using OTRS for quite some time now and all of a sudden today,
the ticket number auto increment has reset itself back to 10 and started
counting back up from there.
This has caused the following errors to appear in OTRS's system log whenever
a new ticket is created:
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