I'm not sure why the calendar is a popup. There's lots of room for it
on the reminders page itself. Would you accept a patch that put the
calendar on the page, and got rid of the popup?
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other
epartment of Computer and Information Sciences
> University of Alabama at Birmingham
> http://www.cis.uab.edu/
> 205.934.0653
>
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestp
apply_escapes( $attach->Headers, 'h' ) );
$m->out( "\n\n" );
if ( $attach->ContentType =~ m{^multipart/}i ) {
-76,7 +76,7
} else {
$show_content->( $attach );
}
-$m->out( '' );
+ $m->out( '' );
};
On May 22, 2009, at 1:30 PM, Elton S. Fenner wrote:
My suggestion is to put some note about this in the wiki (http://wiki.bestpractical.com/view/SuperUser
).
Why not you? The wiki gets better the more you update it ;-)
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open
er. I'll try to
fix, but since I'm learning this myself right now, other people adding
good comments would be nice.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
http://lis
27;deleted' AND
LastUpdated < '90 days ago';limit,100" --sqldump /u/rtweb/shredder-
restore.sql
However the same query in the ticket system returns no results. Is
there something about doing ticket queries where Deleted is not a
valid status? How do we solve this
e expected result.
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Commercial s
This is now documented at
http://wiki.bestpractical.com/view/Shredder
I just aimed for some easy to use recipies.
It would be good for others to add what they know ;-)
On Jun 2, 2009, at 10:57 AM, Jo Rhett wrote:
> If you search the wiki for Shredder you find
>
> 1) Lots of
e all of these modules strict, would you accept the
patches?
On Jun 2, 2009, at 12:25 PM, Jo Rhett wrote:
> rt-shredder --plugin help-Users
> (snip)
> no_tickets - boolean
>
>If true then plugin looks for users who are not watchers (Owners,
>Requestors, Ccs or AdminCcs)
ckets'} ) {
return $self->FilterWithoutTickets(
Shredder => $args{'Shredder'},
Objects => $objs,
On Jun 2, 2009, at 12:25 PM, Jo Rhett wrote:
> rt-shredder --plugin help-Users
> (snip)
> no_tickets - boolean
>
>If true the
;Watcher.id = '. $user->id );
# HACK: we may use Count method which counts all records
# that match condtion, but we really want to know only that
# at least one record exist, so we fetch first row only
--
Jo Rhett
Net Consonance : consonant endin
ure this is the right approach. Is
there any way to modify the query done to pick up any valid contributor?
All we really want to do is delete users whose tickets have been
deleted (ie spam)
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and o
ets->{'allow_deleted_search'} = 1;
$tickets->FromSQL( 'Watcher.id = '. $user->id );
# HACK: we may use Count method which counts all records
# that match condtion, but we really want to know only that
# at least one record exist, so we fetch first row on
html?id=13230
>
> As I recall, during triage for 3.8.3 I couldn't immediately replicate
> the problem you were solving so we left it for further review when
> we had a little more time to replicate.
It only happens when you click "Show" for outbound messages - ie, to
kirov wrote:
> You can use custom portlet based on a component with
> $tickets->{'allow_search_deleted'} = 1;
>
> On Wed, Jun 3, 2009 at 6:04 PM, Ruslan Zakirov > wrote:
>> There is no way to search deleted tickets in the web UI.
>>
>> On Tue, Jun 2, 200
s from 3.8.2 to 3.8.3 are supposed to do something, it is
entirely undocumented.
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Jo Rhett
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On Jun 3, 2009, at 5:30 AM, Kevin Falcone wrote:
> Yes, there is a database upgrade involved.
$ rt-setup-database --action upgrade --datadir etc/upgrade/3.8.3
(snip)
Enter RT version you're upgrading from: 3.8.2
No DB changes between 3.8.2 and 3.8.3
Done.
--
Jo Rhett
Net Consonance : c
stop using the FreeBSD port and just run RT from a
single install directory, but I'm also aware that this will make the
installation even more tied-to-Jos-brain and less easy for others to
maintain, so...
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open sou
)$/ &&
$Ticket->QueueObj->Name !~ /^(Approval)$/ && $Transaction->TicketObj-
>CurrentUserHasRight('ModifyTicket')) {
+ $$titlebar_cmd .= $CloneURL;
+ }
+}
+else {
+ if ($Transaction->Type =~ /^(Create|Correspond|Comment)$/ &&
;> Commercial support: sa...@bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly
>>> Media. Buy a copy at http://rtbook.bestpractical.com
>>> ___
>>
RefreshHomepage a HomepageComponent?
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Jo Rhett
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Comme
se tries to do this, set your Due field in the
query, then switch to Advanced and add "AND Type = 'reminder' " to it
by hand, then save the query and build a dashboard from it.
--
Jo Rhett
Net Consonance : consonant endings by net
I've confirmed that this is a bug. STANDALONE is defined as default
1, but never disabled when modperl2 or anything else is checked.
On Jul 23, 2009, at 11:17 AM, Jo Rhett wrote:
> I'm not trying to run RT standalone, why does it refuse to install
> due to missing standal
code 1
My entire configure line is ./configure --with-db-type=mysql --with-my-
user-group --with-db-dba=root --with-db-database=rt --with-web-
handler=modperl2 --with-db-rt-user=rt --with-db-rt-pass=hereilie --
prefix=/u/rtweb/rt38 --with-apachectl=/usr/local/sbin/apachectl
--
Jo Rhett
Net
,7 @@
# $MasonComponentRoot is where your rt instance keeps its mason html
files
-our $MasonComponentRoot = '@MASON_HTML_PATH@';
+our $MasonComponentRoot = '@RT_PATH@/@MASON_HTML_PATH@';
# $MasonLocalComponentRoot is where your rt instance keeps its site-
local
On Jul 23, 2009, at 11:48 AM, Jesse Vincent wrote:
> On Thu, Jul 23, 2009 at 11:22:19AM -0700, Jo Rhett wrote:
>> I've confirmed that this is a bug. STANDALONE is defined as default
>> 1, but never disabled when modperl2 or anything else is checked.
>
> We want it ins
arch'} = 1;
+$tickets->FromSQL( 'Watcher.id = '. $user->id . ' OR Creator.id =
'. $user->id );
# HACK: we may use Count method which counts all records
# that match condtion, but we really want to know only that
# at least one record exist,
ething useful.
Thanks for the great work so far, but please document this stuff so
that we can help.
--
Jo Rhett
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and other randomness
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-
my-user-group --with-db-type=mysql
> On Thu, Jul 23, 2009 at 01:21:46PM -0700, Jo Rhett wrote:
>> So I just setup 3.8.4 as an install from source in its own directory
>> instead of using the FreeBSD port.
>>
>> When I got done, I got a 404 error that wouldn't go aw
local/plugins/RT-Extension-ToggleSuperUser/html/Callbacks/
ToggleSuperUser/Elements/PersonalQuickbar
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Jo Rhett
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eak. You
can't simply "document this behavior", it's a must-fix issue.
On Jul 23, 2009, at 3:58 PM, Ruslan Zakirov wrote:
> See comments in the ticket you created.
>
> On Fri, Jul 24, 2009 at 12:33 AM, Jo Rhett
> wrote:
>> This patch was cribbed from som
gn tickets, etc can be done by users, without giving them the
rights to batch modify and update hundreds of tickets?
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
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alls more in line with your expectations for ongoing
> development. The excuse of being tired and emotional only carries
> weight
> for so long.
>
> Gordon
>
> Jo Rhett wrote:
>> See my reply. The part of the patch which you refused because it
>> was
>> "well
tem
before giving up. I'm sorry, I'm not willing to waste hours and give
up my first-born to send someone a comment. They clearly think that
accounts are very special things that we should be honored to have. I
think it's a PITA.
--
Jo Rhett
Net Consonance : consonant ending
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
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ractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>
e RT-BugTracker-Public distribution
After I spun off to the bitcard signup stuff I didn't go back to the
page and notice this text.
FWIW, the bitcard login system did give me a confirmation email today
so I do have a working login today. Dunno what the drama was.
--
Jo Rhett
Net Consonance
can I help you replicate it?
On Jun 3, 2009, at 12:01 PM, Kevin Falcone wrote:
> On Jun 3, 2009, at 2:47 PM, Jo Rhett wrote:
>
>> On Jun 3, 2009, at 5:23 AM, Kevin Falcone wrote:
>>>> I reported this message display bug about 3 months ago, Kevin
>>>> agreed
>
On Jul 27, 2009, at 10:34 AM, Kevin Falcone wrote:
> On Mon, Jul 27, 2009 at 09:58:08AM -0700, Jo Rhett wrote:
>> Kevin, this bug is still present in 3.8.4 -- I didn't apply our patch
>> to this when we installed it and I can easily see this problem.
>
> 3.8.4 was a bugr
wner".
>
> That would allow a user (the requestor, supposedly), the right to
> modify the tickets he/she has created.
>
> Jok
>
>> -Original Message-
>> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
>> boun...@lists.bestpractical.co
mail was sent and
look at my long paragraph at the top of the ticket.
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Jo Rhett
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Comm
ight and be backwards
> compatible.
Because this topic matters to me a lot, if you'd be willing to toss
out requirements for the patch I might be able to take it on next
week, after I do the long-delayed mail headers rewrite.
--
Jo Rhett
Net Consonance : consonant endings b
543&Attachment=55537
>
> What URL are you viewing that looks long and run-on?
--
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On Jul 27, 2009, at 5:24 PM, Kevin Falcone wrote:
> On Mon, Jul 27, 2009 at 08:17:58PM -0400, Kevin Falcone wrote:
>> On Mon, Jul 27, 2009 at 02:23:18PM -0700, Jo Rhett wrote:
>>> All I see is the word "download" when I go to that link.
>>> In our instance
ible for a person to not use
CPAN. "make testdeps" should do the job just fine, thank you. You
can have "make fixdeps" use CPAN -- I'll never run it, and that way
people who want to swath/trash/destroy can do so at their leisure ;-)
--
Jo Rhett
Net Consonance : co
.pm".
[rt...@kininvie ~/src/RTFM-2.4.2]$ perldoc inc/Module/Install/
AutoInstall.pm
No documentation found for "inc/Module/Install/AutoInstall.pm".
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
_
On Jul 28, 2009, at 1:28 PM, Jo Rhett wrote:
You can read the docs for that module and it
talks about arguments to Makefile.PL that will simulate testdeps or
fixdeps for you, and how to disable auto installation.
Ah yes, Perldoc. The greatest way to hide your documentation, so it
can only
er has no
database
password, just press return.
Password:
Working with:
Type: mysql
Host: localhost
Name: rtweb_tickets
User: rtweb_tickets
DBA:root
Now inserting database ACLs
Granting access to rtweb_tickets@'localhost' on rtweb_tickets.
Done.
--
Jo Rhett
odule/AutoInstall.pm
Documentation.
Hm. And when I google the module this link isn't on the first page of
30 results.
I'm sorry, but "read the docs" is a pretty nasty reply if the docs
aren't anywhere one would expect to find them.
--
Jo Rhett
Net Consonance : conso
this is not disabled.
So I disable it. Doesn't show. I re-enable it, it still doesn't show.
I finally determined that you have to set "Type:" to "RTFM Article".
This is not mentioned in the documentation at all, but is clearly a
required step.
--
Jo Rhett
So I've read the RTFM manual and I'm no clearer really on what purpose
Topics provide. They don't see to add anything to the privileged
user interface. Is this something that is used in the self-service
interface?
--
Jo Rhett
Net Consonance : consonant endings by net phi
The RTFM PDF manual is very very very out of date. If I were to spent
the time breaking the PDF up into several wiki pages and updating
those pages to reflect 2.4.2 would that be acceptable?
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other
our local DB guy and he
FWIW our voicemail system dumps all voicemail as WAV files into a
separate queue that is transcribed by the support staff. We've
probably got 7k messages in there now, no problems so far.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, o
I'd like to point out that this problem also re-appears in RTFM
"Extract Article" as well. With MessageBoxWrap = SOFT, all
paragraphs are a single long line.
On Jul 27, 2009, at 6:29 PM, Jo Rhett wrote:
Okay, I think I might have it.
# Default wrapping: "HARD"
estpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
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Net Consona
ul 30, 2009, at 11:52 AM, Jo Rhett wrote:
Otmar, this looks great -- however it doesn't seem to be working.
Is there any useful way to debug this?
I've confirmed that the bounce e-mails all contain the information
you are looking for. Nothing bad appears in rt.log
On Jul 24, 2
Something which changed in 3.8.3 -> 3.8.4 broke the removing of
reminders. If you click the checkbox and click save, the reminder
doesn't go away.
I'd be happy to supply debug if there is a way to get some.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy
FYI, the odd thing is that when you save the reminder with it checked,
it comes back checked. Even if you leave the ticket and come back,
the reminder is checked. But it never disappears from the reminders
on the home page.
On Aug 20, 2009, at 9:49 AM, Jo Rhett wrote:
Something which
Okay, this might be a fluke. The Reminder doesn't disappear --
returns checked -- but does disappear from the home page and the
upcoming reminders report. So it's a change in behavior that is
confusing if you got used to the old behavior.
On Aug 20, 2009, at 10:06 AM, Jo R
.8 /
usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.8.8/mach /usr/
local/lib/perl5/5.8.8 .) at /u/rtweb/rt38/lib/RT.pm line 628.
* edits use lib line...
(next error)
* smacks head against table
;-)
--
Jo Rhett
Net Consonance : consonant endings by net philanth
pl 2009-09-26 01:23:01.0 -0700
@@ -238,6 +238,9 @@
# Load the config file
RT::LoadConfig();
+# Override/Ignore any configured plugins
+RT::Config->Set( 'Plugins' => '' );
+
# Connect to the database and get RT::Syst
. I seem to come off more harsh
than I intend. It's not personal, it's very focused on the code/
problem/solution.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
h
One of the managers here wants to rename the Nobody user to have a
different name.Can this be done without a code change?
(I'm leaving SVcolo on 9/30 so custom code fixes aren't a good idea
any more)
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open so
On Sep 28, 2009, at 6:29 PM, Jesse Vincent wrote:
> On Mon, Sep 28, 2009 at 05:09:49PM -0700, Jo Rhett wrote:
>> One of the managers here wants to rename the Nobody user to have a
>> different name.Can this be done without a code change?
>
> To a first sapproximation, no,
ical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
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ur
memory". Does this mean calculate the memory usage of Mod_Perl or
FastCGI processes and come up with a number of processes which
wouldn't exceed 70% of your total memory? Ie,
60mb per process
1024mb total ram
Set Apache MaxServers = 11 ? (60mb * 11 = 6
The more I read the wiki, the more I notice that instructions in the
wiki don't match the menus in RT 3.8.
Is there a way to IF the versions to display different information in
the wiki?
If not, should we just update the wiki to reflect the latest version
at all times?
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There are lots of what look like placeholders in the wiki for
screenshots. Is that a request for someone to add a screenshot there?
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
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___
http
particular.
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prefer not to have before making a structural change like
that.
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Communi
anual from the front of the new page
names? Every time I see "ManualApache" I think "configuring Apache
by hand"... etc.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
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___
ht
pear to be completely random.
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Commerci
the old page names as indexes to where the content
> went,
> since there are folks outside the wiki who deeplink to those pages
> today.
As do I, so yeah ;-)
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
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___
cessary for proper spam reporting.
> RT doesn't intentionally massage the header order, but either
> MIME::Tools or
> RT, stores them as a hash at some point
I'll dig into this.
Is there any place that RT stores the original, unaltered message?
--
Jo Rhett
Net Consona
f you documented the
explicit list of dependancies rather than forcing us to read the code
to figure it out.
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cing us to read the
>> code to figure it out.
>
> http://portsmon.freebsd.org/portdependencytree.py?category=www&portname=rt38
The actual dependancies -- not the ones included by the freebsd port.
It's clear and easy to read in Makefile.cpan ;-)
--
Jo Rhett
Net Consonance :
gain*, I'm wondering... Any reason to stick with Queries? Why not
call them "Saved Searches" and get rid of the Query word?
At the very least, can we put a link on the Queries page for creating
a new Query that links to the Search Builder?
--
Jo Rhett
Net Consonance : co
n if it's not there then feature will be disabled on
> systems where perl's GraphViz bindings are not installed.
>
> Oh, you don't use ./configure but ports. Then you should help
> maintainer of the port make things optional.
--
Jo Rhett
Net Consonance : consonant endi
> On Tue, Jan 27, 2009 at 05:28:47PM -0800, Jo Rhett wrote:
>> okay so call me stupid, but I keep forgetting that "Queries" are
>> "Saved Searches".So I go to make a dashboard, find the queries
...
>> why not call them "Saved Searches" and ge
t;Buy a copy at http://rtbook.bestpractical.com
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an you point me in the right
direction? The obvious fix is \s+\-\-\s\n + Signature but I can't
find where this should go.
On Jan 28, 2009, at 11:43 PM, Jo Rhett wrote:
This is patching the wrong way, but it's the right decision. I'm
hating having to manually move the curso
,
please clue me in before I start trying to fix this.
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Community hel
ay be
seeing the queue caching at work.
On Thu, Jan 29, 2009 at 5:05 AM, Jo Rhett
wrote:
When you click on "Basics" or "Jumbo" to change the ticket queue, any
queue without an explicit (different) CorrespondAddress doesn't show
up in the list.
This isn't a rights t
ing" is when the reply or
comment is done without any previous comment, and which case it's not
really top-posting.
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http://lists
the right
instead of the left. I cannot figure out exactly what causes this
shift. Can someone clue me in? Can we prevent it?
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Jo Rhett
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http://lis
on. So the inclusion of all the dependancies was an immense
waste :-(
I've submitted a patch that upgrades the port to rt-3.8.2, and allows
a config knob to enable or disable graphviz support for parity with
configure.
http://www.freebsd.org/cgi/query-pr.cgi?pr=131167
--
Jo Rhet
Just in case you didn't see this in the other thread, the patch listed
here upgrades 3.8.1 to 3.8.2 and optionally removes graphviz
dependancies. This has been running for 24 hours here ;-)
http://www.freebsd.org/cgi/query-pr.cgi?pr=131167
--
Jo Rhett
Net Consonance : consonant endin
operation
repeatedly, I try to make it more efficient.
Before I start down this road, anything I should know about/avoid?
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Jo Rhett
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> On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote:
>> I'm curious. Is there any reason nobody has a patch which enables
>> dashboards in the sidebar?
>>
>> The more I use RT, the more I found myself leaving a ticket I've
>> updated to click
Open Abuse abuse queue, by reverse time created
Open Securitysecurity queue, by priority
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from 3.8.1 to 3.8.2 was only the version number in the port
configuration ;-)
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Security)\E/
i );
Likewise, I assume that if I got off my butt and created a patch which
set this list based on all of the configured subject tags you'd be
okay with that?
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
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blems the developers say, but either way it makes
copy/paste useless.
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Commu
)\E/i );
Set($ExtractSubjectTagMatch, qr/\[.+? #\d+\]/);
Set($ExtractSubjectTagNoMatch, ( ${RT::EmailSubjectTagRegex}
? qr/\[(?:${RT::EmailSubjectTagRegex}) #\d+\]/
: qr/\[\Q$RT::rtname\E #\d+\]/) );
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Net Consonance : consonant end
> Damon
>
>
> _______
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
>
> Discover RT's hidden secrets with RT
. Hours worked, disable status,
etc. Just give me some function to do this ;-) Better yet if the
person can do it for themselves.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
h
ere
is a scrollbar in the view and you can scroll back and forth but this
is obnoxiously difficult.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
http://lists.bestpractical.com/cgi-bin
> Jo Rhett wrote:
>> Most of our tickets are created through e-mail so I didn't notice
>> this.
>> I just created a ticket inside RT 3.8.2 using the "New Ticket In"
>> button at the top of the page and the text is unreadable when
>> viewing
The mail archives show Jesse consistently referring to CloneTicket...
but I can't find this in RT, nor in the Wiki, nor in Google. Did
this feature just not happen?
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other rando
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