Re: Need to recover my pidgin pasword

[David Woolley]

On 25/11/14 01:29, SathishKumar Moorthy wrote:

Hi Support,


There is no support contact centre for pidgin.  This is a self help 
mailing list for users.



I have forget my password for my pidgin. I can recover my password
through registered mail  but my mail also corrupted.


Pidgin is a client and doesn't need a password, except to pass on to the 
service that it is being used to access.  Any password you have lost is 
for that, so far un-named, service.  The special thing about Pidgin is 
it supports many services, both publicly and privately run, so we have 
no idea what that service is.


See 
https://developer.pidgin.im/wiki/Using%20Pidgin#IforgotmypasswordhowdoIchangeit





Hence I can't get new password through mail. So I would request you to
reset my password and update through thid mail id,


No-one on this list has your password, or at least the ability to reset 
it.  Only the service provider has that, you haven't told us who that 
is, and, in any case, no-one here will  have any control over them.





my pidgin id is: bbsathish


This is of little use without the name of the service, and is only of 
use to the operators of that service.  All it tells us is that the 
protocol used, by the service, doesn't require an @ in user names.






This email and any attachments may contain confidential and proprietary
information of Blackboard that is for the sole use of the intended


This is a public mailing list archived by many different organisations. 
 Anything posted here becomes public domain knowledge and there is no 
realistic way of undoing this.


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Re: pidgin account setup help

[David Woolley]

On 05/12/14 15:26, Rostami, Fari CIV SPAWARSYSCEN-PACIFIC, 55180 wrote:

Pidgin Support,


This is a peer support mailing list; there is no Pidgin support 
organisation.




I just downloaded pidgin app from http://pidgin.im/ and installed it on my 
machine.

I'm trying to activate my account (add account), but I'll keep getting Incorrect 
Password error message.

FYI, I'm using my SPAWAR username and PW (not expired).

Here is my Jabber address:

frost...@jabber.spawar.navy.mil


You need to contact the people who run that server (jabber.spawar.navy.mil.

The people on this list have no information about the many private 
servers with which Pidgin is used.


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Re: WLM and MSN messenger no longer working?

[David Woolley]

On 07/12/14 03:09, Kevin Alan Tussy wrote:

Is there a way to use skype?  and combine all the skype and msn contacts?


Skype's licensing is incompatible with Pidgin.  At least one reason for 
that is that Skype is now advertising funded, and an open source client 
could bypass the ads.  Skype's wire interface is encrypted and 
unpublished, so reverse engineering it hasn't proved practicable,


However, whilst MSN is likely to be permanently closed soon, are you 
sure you are using Pidgin 2.10.11, as Microsoft recently made a change 
that made their servers reject 2.10.10 and earlier.


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Re: cant access Pidgin

[David Woolley]

On 08/12/14 13:28, Duncan Anderson wrote:


I am trying to access Pidgin – Username is hit-2, Domain
jabber.act-forex.com, Resource is Hirose UK


You need to contact Hirose's IT department.  Your problem is not in 
accessing Pidgin, but in accessing their server.




This electronic communication and any attachment or contents contained
herein are confidential and may be privileged, proprietary or otherwise


Nothing posted to this mailing list can be considered confidential.



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Re: Code 500.

[David Woolley]

On 08/12/14 21:24, Kevin Mills wrote:

Can you please help me?  Here is what is happening:

XMPP Message Error

Message delivery to mtrene...@jabber.gls.com failed: Your contact
offline message queue is full. The message has been discarded. (Code 500)

The message has been rejected by your company's server.  You need to 
contact your IT department.


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Re: Ask for help about Pidgin, thanks.

[David Woolley]

On 10/12/14 08:19, Feng, HaiTing wrote:


When I use the Pidgin 2.10.10 on Fedora 20 has this issue as follows but


The current version is 2.10.11.


2.10.7 works well.
How can I solve it or avoid it?


Contact your IT department and ask for a copy of the root certificate 
and install it for Pidgin.  If they are recommending Pidgin, they should 
be able to provide information on how to install it, or even do it for 
you.  (Disabling this check is unlikely to be acceptable to your IT people.)


Otherwise, this may help, once you have the certificate from the IT 
department: http://cl0secall.net/post/425.



This electronic transmission (and any attached document) is for the sole
use of the individual or entity to whom it is addressed.  It is
confidential and may be attorney-client privileged. In any event the


Nothing sent to this public mailing list can be considered confidential.

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Re: How to connect gtalk

[David Woolley]

On 11/12/14 18:01, Kamalakar Jadhav wrote:

I tried steps given in following link, still no luck.
I am using *2.10.11 pidgin version
OS is windows 8.1 Pro


There were various reports in May 2013 about Google withdrawing XMPP 
support then.  Maybe this process is now complete?


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Re: How to connect gtalk

[David Woolley]

On 11/12/14 18:01, Kamalakar Jadhav wrote:

I tried steps given in following link, still no luck.
I am using *2.10.11 pidgin version
OS is windows 8.1 Pro


One other thing to consider is that your machine is operating 13 and a 
half hours in the future.  Some authentication schemes could have 
difficulty with that.  I suspect you are using a computer configured for 
use on the US East Coast (e.g. Microsoft's Seattle HQ), but set so that 
the time actually displayed appears to be Indian Standard Time.


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Re: How to connect gtalk

[David Woolley]

On 11/12/14 08:17, David Woolley wrote:

the US East Coast


I, of course, meant West coast!

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Re: problem skype with pidgin 2.10.10

[David Woolley]

On 18/12/14 13:52, serge davreux wrote:

I use Pidgin for lubuntu (debian package). Since the automatic upgrade
to 2.10.10 skype pidgin plugin no longer works. I contacted the
developer of skype plugin and here is his answer:

Skype is a third party plugin and therefore not covered by this mailing 
list.  For support information, start at 
https://code.google.com/p/skype4pidgin/.


Although I haven't investigated in detail, I have some reservations as 
whether such a plugin is compliant with the licensing of Pidgin or of 
the Skype API.


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Re: MSN Login Problem

[David Woolley]

On 19/12/14 18:38, Makoto wrote:


I'm assuming Pidgin simply can't identify itself as Skype, even for just
basic text messaging, or that'd possibly open up a new round of issues?


Skype is a completely different, encrypted, and trade secret, protocol.

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Re: Msn

[David Woolley]

On 22/12/14 05:21, kuls...@gmail.com wrote:

I have been unable to connect to msn for quite some time.  By chance on
a website I came across a message that said that you have to switch the
server that pidgin connects to.  I tried it and it works.   Thought I'd
contact you folks so you can fix it also.  The new server address is
msn..com http://msn..com


Somehow I don't think Microsoft would use:

Name Server: DNS1.NAMECHEAPHOSTING.COM

or identify themselves as:

Registrant Organization: WHOISGUARD, INC.
Registrant Street: P.O. BOX 0823-03411
Registrant City: PANAMA


Treat with extreme caution.


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Re: Lost password

[David Woolley]

On 02/02/15 10:31, william wrote:

I lost my old mxit pin and password, please help me get it back.
Sent via my BlackBerry from Vodacom - let your email find you!



Only MXiT can do that.  This list supports Pidgin, not the services that 
it can access.


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Re: Not Authorized

[David Woolley]

On 19/02/15 05:00, Brad Loring wrote:

My account says not authorized, and when I try to re-enable nothing happens.
My user name is bra...@olark.com mailto:bra...@olark.com


This public mailing list provides support for the pidgin client program; 
it does not provide support for the, unidentified, service to which the 
account applies.


Not authorised typically means that you entered an incorrect password.

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Re: Using my pidgin acct on android phone

[David Woolley]

On 12/01/15 16:48, Christopher Mark wrote:



I use pidgin on my desktop, and want to also use it on my Android phone.
Is this possible, either through a mobile version of Pidgin, or similar
XMPP app?


It's an XMPP account, not a Pidgin account.



Would Xabber work? How would i set up my acct using my Pidgin info?


You would need to contact the person running the server, but I would 
have thought so.


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Re: Pidgin - Whatsapp - server closed the connection

[David Woolley]

On 29/03/15 16:45, mbora...@alice.it wrote:

Dear Pidgin team,


There is no Pidgin Team; this is peer support mailing list.


recently I can't connect pidgin with my Whatsapp account: in the main


Whatsapp is a third party plug-in and therefore not supported here.

If any suþþort is available, it should be findable from 
https://github.com/davidgfnet/whatsapp-purple/.



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Re: Support request. Issues with Gtalk

[David Woolley]

On 27/03/15 18:14, Lucas Laveglia wrote:

However, on setting up the account, it automatically switches the
protocol from G Talk, to XMPP and this one is not compatible with Snap
Engage.


The Google Talk setting is just a shorthand for XMPP with setting 
typical of the Google service.  If the Snap Engage service doesn't use 
XMPP, does it use any protocol with a specification that is in the 
public domain?


This: 
http://help.snapengage.com/how-to-use-google-talk-with-pidgin-on-windowslinux/ 
 seems to suggest that SnapEngage will work over Google's XMPP 
interface, using Pidgin.


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Re: Pigin IM down

[David Woolley]

On 23/03/15 21:58, Deanna Decarlo wrote:



It appears I am unable to message anyone using the Pigin IM download.
Can you please advise?


Not without more information.

Typical problems are due to changes in firewall arrangements (only your 
IT manager will know these) and changes in the services you are 
accessing (you have given us no clue as to which those are).



which may be confidential or privileged. This information is intended to
be for the use of the individual or entity named above. If you are not


The entity named above is a public mailing list, nothing posted to it 
can have any expectation of confidentiality.


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Re: Password Problem

[David Woolley]

On 13/04/15 15:32, TH wrote:

I don't quite know how to log on to Pidgin. Years ago I had an ICQ and I


You can't log on to pidgin, only the individual accounts.


think an AIM account. I now have gmail accounts and don't know what
password Pidgin is looking for nor do I know the correct log in name. Am
rather frustrated and would appreciate some help asap as I am anxious to
use your program.


These are whatever Google want.

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Re: Password Problem

[David Woolley]

On 13/04/15 18:45, Terri wrote:

OK - so if I cannot log on, how do I use your program?



You obtain an account name and password from an instant messaging 
service, and use those via Pidgin.  Pidgin just passes whatever you 
provide to the service and the service decides whether or not you can 
use that service.



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Re: Facebook chat past convos

[David Woolley]

On 26/04/15 21:00, Steve Daniel wrote:

n facebook messenger, I can scroll up to see my past conversations with
any user. I can do this even with a fresh install of messenger, so the
history is obviously stored on facebook's servers, and not just
locally.  Is there any way I can do the same in pidgin, or is it a
proprietary facebook messenger api?



According to https://developers.facebook.com/docs/chat Facebook XMPP 
support has, at most, four days left to go, so it it is pretty pointless 
worrying about what Pidgin can or cannot do using the XMPP support.


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Re: Room Topic

[David Woolley]

On 07/05/15 13:32, Motley, Kimberly R (Kim) wrote:


I’m new to using Pidgin.  We used exodus before Pidgin.  For some reason
when I enter our main chatroom, it sets a room “Topic” and shows when I
enter as:

7:05:01 AM) *kmotley-Kim has set the subject to: ALRR*

When my co-workers enter the chatroom, it just shows that they entered
the room.


I suspect this is a company run server, in which case you need to talk 
to your IT department.



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Re: Pidgin account disconnected. How can I reconnect/enable even though I selected these options without success?

[David Woolley]

On 13/05/15 08:41, Tanya Swartz wrote:

[Nothing.]

Contact the people who run the service you are using.  Based on many 
previous misdirected reports from Oracle employees, we believe that this 
is Oracle's IT department.


Please suggest to them how they could have ensured that you sought 
support from the right place in the first place, and strongly suggest 
that they implement something similar to avoid the poor reputation that 
they have amongst Pidgin users.


[signature snipped]

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Re: cellphone number blocked

[David Woolley]

On 17/05/15 13:06, paolo p wrote:

I have my number (3472719222) blocked on Pidgin, the problem is I don't
remember either passwords or username. Could you unblock it for me?


Pidgin is not responsible for blocking the number.  It is your service 
provider that is blocking it (presumably the IM service provider).  You 
need to contact them.


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Re: unblock a no

[David Woolley]

On 07/04/15 17:17, Adarsh Maurya wrote:

sir please unblock my no
i use adom x9  mobilr



This is a peer support mailing list.  We have absolutely no access to 
the server that is blocking you.  You will need to contact the 
administrators of that server.


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Re: Permanently disable pigin logging in ubuntu

[David Woolley]

On 08/04/15 16:14, Shlomi Fish wrote:


On Wed, 8 Apr 2015 17:58:04 +0530
Mathew M 87mathe...@gmail.com wrote:



  I need to install pidgin like, nobody able to enable logging chat in
  pidgin. Can you please help me on this. If there any special setup pidgin
  for this. I'm using ubuntu.


The one legitimate reason I can think of for this is that IM is being 
used to handle card payment, and therefore are subject to the rule that 
CVV must never, under any circumstances, be logged.



https://www.pcisecuritystandards.org/

http://en.wikipedia.org/wiki/Payment_Card_Industry_Data_Security_Standard

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Re: cellphone number blocked

[David Woolley]

On 17/05/15 13:15, paolo p wrote:

Could you at least send me  the username and the password related to my
number? Thank you


Nobody on this public mailing list has access to them.  Only your IM 
service provider might have access to them, although it is possible that 
they scramble the password such that all they could do is allocate a new 
password.


Pidgin is a program that can access many different IM services.  It 
doesn't provide the actual services, which pare provided by people like 
Google, AOL and many employers.  We have no idea who is providing your 
service, and even if we did, we have less power to make them do what you 
want done that you have yourself.  In fact we probably have no power to 
do so.


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Re: cellphone number blocked

[David Woolley]

On 17/05/15 13:30, paolo p wrote:

If I messed up blocking the number, the provider can't help me. How can
I access Pidgin to manually unblock it? I just need to log in to Pidgin
and unblock the number. However, I don't remember the  password and
username I used. Is there a way to retrieve them?


There is no list of blocked numbers within Pidgin.  No password is 
needed to access Pidgin.  Any list of blocked numbers will be held by 
your instant messaging provider.  Any password will be checked by your 
instant messaging provider, not by Pidgin (and a good provider will 
store the password in a way in which it takes excessively long to work 
out the original password.


People here have absolutely no access to either.

(Would someone else like to try to explain this, as I seem to be going 
round in circles.)




2015-05-17 14:20 GMT+02:00 David Woolley for...@david-woolley.me.uk
mailto:for...@david-woolley.me.uk:

On 17/05/15 13:15, paolo p wrote:

Could you at least send me  the username and the password
related to my
number? Thank you


Nobody on this public mailing list has access to them.  Only your IM
service provider might have access to them, although it is possible
that they scramble the password such that all they could do is
allocate a new password.

Pidgin is a program that can access many different IM services.  It
doesn't provide the actual services, which pare provided by people
like Google, AOL and many employers.  We have no idea who is
providing your service, and even if we did, we have less power to
make them do what you want done that you have yourself.  In fact we
probably have no power to do so.




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Re: Post Removal (Cache)

[David Woolley]

On 08/06/15 06:29, Dave Warren wrote:

As a rule, you can't. Even if it was removed, there are multiple public
and private archives of this list, many/most/all of which have a policy
to maintain an ongoing permanent record.



This is covered in the FAQ: 
https://developer.pidgin.im/wiki/PidginCommunity#WhyWontYouRemoveMyMailingListPosts


I would add that some mailing list archives simply subscribe to the list 
and don't mirror the primary archive site.  In fact some original sites 
would consider it a violation of database copyrights to mirror them.


Note that by posting to the list, as well as its owner, you are simply 
compounding the problem.


Note I'm only a list user, so have no power to implement your request, 
or change the policy on this.


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Re: login to pidgin

[David Woolley]

On 31/05/15 16:14, Royal Driskell wrote:

Can you help me log into my pidgin? It is not allowing me to connect.



It's impossible to log in to Pidgin.  Pidgin isn't a server.  It is 
probably possible to log in to Oracle's internal IM (XMPP?) server, but 
you need to ask Oracle's IT department about that, as the people who use 
and maintain the open source client software have no knowledge of and no 
control over Oracle's internal systems.


Please explain to them why you were misled into asking on this, public, 
peer support mailing list.  Point out that the repeated such mistakes by 
Oracle employees are not good for its public image.  And, if possible, 
suggest how they could avoid it happening in future.


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Re: business associate agreement

[David Woolley]

On 01/06/15 19:26, Catherine Galle wrote:

We are interested in using pidgin with the otr plugin for messaging
between staff, as pidgin-otr has high ratings/reviews. We are a doctor's
office and therefore governed by the rules of HIPAA. Would it be
possible to get a business associate agreement between our company and
pidgin?



No single legal person owns Pidgin.  Whilst I'm not familiar with the 
sort of agreement you are talking about, I rather suspect no-one would 
have the authority to sign it.


I'd also note that the OTR support is a third party plugin, so not 
covered by this mailing list.  Also, my understanding is that OTR 
concentrates on deniability rather than security, which is not a 
property one would want in a health environment.


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Re: business associate agreement

[David Woolley]

On 01/06/15 21:35, Catherine Galle wrote:



Yes we are required to have a 'BAA' with our appointment scheduling
software. We do not have to have an agreement with Windows as nothing
that is considered electronic protected health information is submitted
to or through them.


If you use Windows at all, all your sensitive data is going through Windows!

Pidgin is a client.  Even the OTR add on is a client add on.

I guess you are really talking about the encryption support, but most 
non-open source software that runs on Windows will rely on the 
encryption provide by Windows, and you are certainly relying on Windows 
not leaking any data around the encryption, even if you are using 
OpenSSL, etc., for the encryption.


Note that Pidgin provides no servers.  Even the OTR stuff uses third 
party servers.


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Re: infos

[David Woolley]

On 18/08/15 20:35, Yngve Spjeld Landro wrote:

gianfranco romero gianf@gmail.com skreiv Tue, 18 Aug 2015 10:57:23
+0200

How can I get PIDGIN interface translated in italian? I've tried
several times but I couldn't get it. thanks for your kindly help.
bye gianfranco


Have a look at the translation page
https://www.transifex.com/pidgin/pidgin/ at Transifex. It seems that
Italian already is 85% translated.


I suspect he isn't asking how to contribute to the translation, but 
rather how to get it to use the existing translation.


If I remember correctly, translations are normally only offered for 
selection if they exceed a certain level of completeness, at least 
during the installation.  I think there is a way of forcing the use of 
incomplete translations, but being an EN-GB user, it isn't normally an 
issue for me.


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Re: Pidgin Access

[David Woolley]

On 21/08/15 19:33, Ryan Bradley wrote:

I am having trouble logging in to Pidgin today, I am receiving the below
error.


You have no accounts configured.  You need to ask Oracle IT how to 
configure access to their IM server.


This is a peer support mailing list for the PC based client.  It has 
nothing to do with any of the services that may be accessed, and Oracle 
have never volunteered any details of the service that they operate 
internally.


When talking to Oracle IT please ask them to change the documentation 
they provide with Pidgin so as to avoid support requests going to the 
public mailing list.


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Re: Using pidgin with tor in freenode

[David Woolley]

On 30/06/15 07:55, Pickfire wrote:


  I look at the instructions to use tor in freenode but it doesn't work.
Does anyone knows how to use pidgin with tor in freenode?

The TOR plugins are third party.  Use the website indicated on 
https://developer.pidgin.im/wiki/ThirdPartyPlugins to find where they 
are supported.


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Re: Pidgin for Smartphone

[David Woolley]

On 29/07/15 16:37, Michael McConville wrote:

Depending on what protocol you use, there should be other iPhone clients
available.


As the OP is from Oracle, it might be better to say whilst there is no 
such version of Pidgin that could be used to access Oracle's internal IM 
server, there are almost certainly smartphone applications that can 
access that server, but we don't have any information on the 
requirements of that server, and aren't experts on other IM clients.


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Re: Certificate expired

[David Woolley]

On 30/07/15 19:20, James E. Kelly wrote:

I just want to know step by step how to fix it if possible


This is not something you should do by a cook book approach.  You should 
understand what you are doing.  The security of your communications is 
at risk.


In particular, you should not tell people to accept an invalid 
certificate unless you understand the precise nature of the problem, and 
you have done a risk analysis.  If that risk analysis indicates that the 
risk to the users of your system is acceptable, you should still tell 
people that they should never accept an invalid certificate without 
management authority.  (A recently expired certificate is a very low 
risk, but one that doesn't match the server should ring alarm bells.)


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Re: Pigin not supported

[David Woolley]

On 08/09/15 13:38, Temitope Onaolapo wrote:

Please is there any update in this regard.


Yes, but they only replied to the list.

This is a peer support mailing list for the Pidgin, open source, 
multi-protocol, instant messaging client.  It has no access whatsoever 
to Oracle's instant messaging service and can only guess what protocol 
it uses.


You need to contact Oracle's IT department.  Please explain to them why 
you went to the wrong place.  Tell them that dozens more of their 
employees are going to the same wrong place, and ask them what they 
intend to do to avoid this in future, as it is giving Oracle a bad name.




*From:*Temitope Onaolapo
*Sent:* Wednesday, September 02, 2015 1:54 PM
*To:* support@pidgin.im
*Subject:* Pigin not supported

Hello,

Kindly assist me to rectify the below pigin error message, as I cannot
log in my Pigin

Error requesting https://api.screenname.aol.com/auth/clientLogin: Unable
to connect to api.screenname.aol.com: SSL Connection Failed


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Re: Pidgin issue

[David Woolley]

On 08/09/15 11:22, Rodney D. Myers wrote:

On Tue, 8 Sep 2015 02:40:12 -0700 (PDT)
Bharati Jain  wrote:


Hello Team,


There's no team (see below)!



Kindly help in resolving the issue asap, as my Pidgin is not working
since yesterday!


This is a peer support mailing list for the Pidgin, open source, 
multi-protocol, instant messaging client.  It has no access whatsoever 
to Oracle's instant messaging service and can only guess what protocol 
it uses.


You need to contact Oracle's IT department.  Please explain to them why 
you went to the wrong place.  Tell them that dozens more of their 
employees are going to the same wrong place, and ask them what they 
intend to do to avoid this in future, as it is giving Oracle a bad name.



you'll need to contact Oracle IT to have it fixed



Rodney,

Most people do not subscribe to the mailing list.  I think most Oracle 
employees thing the email address is for some sort of commercial support 
contact centre.  Unless responding to a regular, you always need to do 
reply all.


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Re: Pidgin

[David Woolley]

On 21/09/15 19:05, Mark Lipton wrote:


Is there an option to use Pidgin on my iphone as well?  If not, is there
another compatible app that I could use to communicate via IM with
Pidgin buddies?


Pidgin requires GUI libraries that only exist for desktop systems.

We don't know what protocol Oracle's internal servers use, although it 
likely to be XMPP, so just search the relevant app store for XMPP.  You 
will need to ask Oracle IT support about what configuration information 
is needed.


In any case, asking Oracle IT support may well result in a recommendation.

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Re: Install Pidgin: Chat Room

[David Woolley]

On 23/09/15 19:42, Nancy Sanchez wrote:

Hello Dear Support:


This is a peer support mailing list, not a contact centre.



I am trying to install this Chat Messenger in my office, but I get an
error, like shown in the image connection error from Notification server.


If you are talking about MSN, I believe that has been, or is being shut 
down by Microsoft, in favour of Skype, which is a closed, proprietary 
system.




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Re: Unable to login to Pidgin

[David Woolley]

The last message was from someone who doesn't understand how to use 
mailing lists and has got stuck on the list as a result.  She needs to 
go to  and fill in 
the box before the button that says "unsubscribe or edit options".


Regarding the original question, you cannot log on to Pidgin.  What you 
are failing to log onto is Office Communicator.


Office Communicator support appears to be provided by a third party 
plugin, so you need to contact the maintainers of that plugin directly 
as this list doesn't cover third party plugins.  There seems to be more 
than one, so I don't know which you are using.


NTLM authentication is one of the authentication schemes used by 
Microsoft software.  It is possible that the server you are using does 
not support that and requires MS Kerberos.  I don't know if the plugin 
you are using supports that.


On 04/01/16 12:42, vinit pandey wrote:

Hi ,

I am not able to login to Pidgin.
Getting  below error :-
"Incompatible authentication scheme chosen: NTLM"
Below is configuration , I am using. Kindly suggest if you have any
solution for this.

Inline image 2

Thanks,
Vinitkumar



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Re: Unable to login to Pidgin

[David Woolley]

On 04/01/16 13:05, vinit pandey wrote:

What is alternate solution ?


Please do not go off list.  Pidgin does not support Office Communicator 
without the use of third party plugins.  You appear to have a third 
party plugin.  You should use the support channel that is provided for 
that plugin.


The support web page for that is probably 
 and there 
seems to be a forum at .  (It 
looks as though there is just one plugin - I found two different home 
pages for it.)


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Re: not respecting the guidelines

[David Woolley]

On 19/12/15 16:52, iarbaverde wrote:


I just installed pidgin and want to log in to my jabber account.
Unfortunately it doesn't let me. In German it tells me it's beacause
of 'Richtlinien-Verletzung' that's something like 'not respecting the
guidelines'. Well, I haven't done anything as far as I know but


The official translation is Policy Violation, and it is it the result of 
Jabber sending a policy-violation error response.




installing the program. Does anyone have an idea what could be the
problem and how it can be solved? I already asked jabber, they said
it's nothing to do with them, so I'm guessing it has something to do
with pidgin. I'm really thankful for help!


It definitely involves Jabber.  My guess is that you are trying to use 
deprecated encryption options.  However, the error is a general purpose 
error for anything that Jabber don't like.


This may help 
.


 (the XMPP specification):

   o   -- the entity has violated some local service
  policy; the server MAY choose to specify the policy in the 
  element or an application-specific condition element.

"local" means local to the server.


For future references, you can search de.po to find the official English 
language string for any message that is actually generated by Pidgin.



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What is configuration for accessing gtalk with Pidgin? (was: Problem)

[David Woolley]

On 17/12/15 11:09, Lucio Enriquez wrote:

Sorry, but I cant connect with Gtalk with pidgin, can you tell me the
configuration for connecting with gtalk? thanks



Assuming gtalk still supports XMPP, see 
.


Also see 
 
regarding the threat to the continued existence of gtalk.


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Re: XMPP Error

[David Woolley]

On 03/06/16 18:38, Peter Corona wrote:

No changes and the service suddenly stopped working.  What to do?  I
am  a recent paid subscriber.



Pidgin is free software.  There are no paid subscribers.  I think you 
need to contact the people that you paid, who are probably the ones that 
run the XMPP server.


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Re: Connection problems

[David Woolley]

On 30/05/16 18:12, Marlene Teetz wrote:

I just tried to write to you, but the mail got rejected because of a filter. As 
this doesn't solve my problem, I'm trying it again. I've been trying to connect 
to my pidgin account for about two hours now, and did all I could think of to 
solve it on my own, but it doesn't work. Can you help me?


There isn't such a thing as a Pidgin account.  Pidgin is a client 
program used to access accounts on many different servers.  For the 
people on this peer support mailing list to provide any guidance, they 
would need to know which service you were trying to access, what error 
message you got, and when you got it (as well as the usual things, like 
which operating system you are using).


It is almost certain that they will need to see a copy of the debug log 
from Pidgin.  Please remember this is a public mailing list, so obscure 
sensitive data, but not so well that it hides the cause of the problem.


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Re: Problem with pidgin

[David Woolley]

On 14/01/16 02:12, Amanda King wrote:


can't message anyone.  I can log in to pidgin, but the second I click on
someone's username to message them pidgin doesn't respond and stops working.


It is not possible to log in to pidgin, only to use pidgin to log in to 
some instant messages service.  What is that service?


Also, you are going to need to provide the debug log.

https://developer.pidgin.im/wiki/TipsForBugReports

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Re: Hi Support, I am trying to configure my gmail account in Pidgin but system giving the 'Not authorized' error. Kindly provide the complete steps to configure the same. Regards, Kavi.

[David Woolley]

On 17/06/16 08:47, Kaviyarasu Venkatesan wrote:

Hi Support,


There is no Pidgin Support department.  This is a public peer support 
mailing list, where other users can try to answer your questions.


I am trying to configure my gmail account in Pidgin but system giving
the 'Not authorized' error. Kindly provide the complete steps to
configure the same for 2.10.12 version.


Pidgin is not en email client, so cannot connect to gmail.  If you meant 
Google Talk, see  
however beware that these XMPP interfaces are constantly at threat by 
moves to completely proprietary interfaces, such as Hangouts.


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Re: Help

[David Woolley]

On 04/02/16 14:59, Patrick Mulligan wrote:

I tried Oracle support and they done support Pidgin.


Who told you to use Pidgin?  You need to ask them, as people on this 
peer support list are not going to be able to support your use of 
Oracle's internal IM systems.


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Re: Help

[David Woolley]

On 04/02/16 21:19, Wade Smart wrote:

Who told you to use Pidgin?  You need to ask them, as people on this peer
support list are not going to be able to support your use of Oracle's
internal IM systems.


David, there are a lot of Oracle employees who use it. I see them on the
group all the time asking for help and I think their IT dept is either lazy
or claims because its not theirs, they cant help.


I'm aware of that, but assuming "done" was a typo for "don't", it is 
possible that the advice to use Pidgin is coming from somewhere outside 
the official IT department (this is actually how PCs first got used - 
the IT departments of the times only dealt with mainframes).


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Re: Help

[David Woolley]

On 22/02/16 16:58, Pedro Francisco wrote:

Pidgin is not supported on Oracle's internal IM systems, as was told
you by Oracle support.


There seems to be some confusion here.  Oracle IT support have said they 
don't support Pidgin, but that doesn't mean that it isn't the 
recommended client for their internal IM system.  There are just too 
many Oracle employees failing to use it for it not to have been 
recommended by someone in Oracle.  My response was saying, if IT don't 
support it, who recommended it, as they presumably have to support it.


(On the other hand, I think it was eventually concluded that this 
particular case was an Oracle employee trying to use Pidgin for personal 
use.)



The standard response to Oracle employees is now as follows:

"Try this Oracle knowledge base article:

http://my.oracle.com/site/git/1591/index.htm

You must be logged into the Oracle VPN to view it."

I presume that no-one on this list actually knows what is in that article.


2016-02-22 15:32 GMT-01:00 Patrick Mulligan <patrick.mulli...@oracle.com>:

Greetings,
Please provide directions for loading Pidgin on my PC. I was able to uninstall, 
I am hoping to reload it will make it functional.
Thanks



Patrick Mulligan | Application Sales Representative IV
Phone: 781-238-6965 | Mobile: 617-312-6434
Oracle RightNow
10 Van de Graaff Drive, Burlington, MA 01803

Oracle is committed to developing practices and products that help protect the 
environment




-Original Message-----
From: David Woolley [mailto:for...@david-woolley.me.uk]
Sent: Thursday, February 04, 2016 4:18 PM
To: Patrick Mulligan; Wade Smart
Cc: support@pidgin.im
Subject: Re: Help

On 04/02/16 14:59, Patrick Mulligan wrote:

I tried Oracle support and they done support Pidgin.


Who told you to use Pidgin?  You need to ask them, as people on this peer 
support list are not going to be able to support your use of Oracle's internal 
IM systems.

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Re: pidgin had multiple statuses

[David Woolley]

On 17/02/16 17:49, Elizabeth Westbrook wrote:

There has been a couple issues when people are not logged in it says
they are and when they are logged in it will show them with more then
one status. On mine it will show me as away when i am not even logged
in. I went and logged out of everything that i can think of that i was
logged in under the account i use at work and it still is messing up.
Below is an example of the statuses that it shows for one of the employees.


If you are not logged into a service, it is the service not the client 
that decides your status (Pidgin is only a client).


You have not told us what the service is.

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Re: Pidgin SIPE contact search not working properly and feature to view the status of a person who is not in our contact list

[David Woolley]

On 20/02/16 18:26, Lalit Kumar wrote:


 I use Pidgin-SIPE to connect to my co-workers at office.


That is a third party plugin.  It is not supported on this mailing list. 
 The project home page says:


"The Pidgin project does not support third-party plugins! If you have 
problems with this plugin then please check out the wiki 
 or the support forums 
. Bugs should be reported 
here ."


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Re: Can't download Pidgin for Windows

[David Woolley]

On 09/04/16 01:17, Knut Storvik wrote:


Every time I try to download Pidgin for Windows, the download stops with
a message about «The signature of «file» is damaged or not valid».

Both main site and mirrors.

What is wrong with the signature?


See .  You may want to add a 
me too.  It is strange that there have been no other reports, which 
suggests that people simply disregard Windows Smartscreen warnings as a 
matter of course!


This site 
 
reports that a file with that name and SHA256 checksum is safe according 
to all known virus checkers.


That checksum matches the one for the online installer that I just 
downloaded and it, the SHA1 checksum and the MD5 checksum match those 
reported for the file on multiple web sites.


These are all the checksums that I have obtained for the file:

david@dhcppc4:~/Downloads$ md5sum pidgin-2.10.12.exe
61f72dcff918bbbcd85476eea356c325  pidgin-2.10.12.exe

david@dhcppc4:~/Downloads$ shasum pidgin-2.10.12.exe
1112b1ec1c6145d6b416b492b6c203219bed6deb pidgin-2.10.12.exe

david@dhcppc4:~/Downloads$ sha256sum pidgin-2.10.12.exe
70362ea2d318805ad8304953d0b302b3b0cfbc5a1f7cc56ffe844054f7e30c51 
pidgin-2.10.12.exe


david@dhcppc4:~/Downloads$ sha512sum pidgin-2.10.12.exe
49962f3baf272bbaa9a328adf5a1e9957179875f33156332c34116cb93953ea8d4c3940d04686726857ba321509e84c5dc77357dfad4dc3c56f08a465f9cf745 
 pidgin-2.10.12.exe


Also note that this error doesn't happen until you have completely 
downloaded the file, as the signature is applied to the whole file and 
cannot be computed until the download is complete.






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Re: Can't download Pidgin for Windows

[David Woolley]

On 09/04/16 15:03, Knut Storvik wrote:

How do I add a "Me too" as you said?
Sorry to ask, but I am not familiar with the ticket system.


I'm not sure that I have an account for this tracker, but Register and 
Login (top line) and you should get options to allow you to add a comment.


When will you remedy the certificate hashing algorithm problem?
Even if people ignore it, it is a serious security flaw on your behalf.


As long as you only download from sourceforge, it is only a minor risk. 
 In fact, by flatly rejecting the signature, Smartscreen is increasing 
the risk by not allowing the use of the level of protection that even 
SHA1 will provide.  With its current behaviour smartscreen looks like it 
is only suitable for use in environments where ignoring a security 
warning is a sacking offence.


Most virus checkers should also check the sumcheck of the file against 
known safe files, as well.



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Re: Reset password

[David Woolley]

On 11/04/16 09:54, Marius Diaconescu wrote:

Hello Support,


There is no support team on this email address.  It is the peer support 
public mailing list for the Pidgin open source client.  Pidgin has no 
permanent staff that could provide such a service.




Please help me reset my password for the account registered with this
e-mail address.


The only thing that pidgin operates with a password is the bug tracker. 
 They do not operate any instant messaging services.


Normally, when the list gets questions from Oracle people they actually 
relate to an IM server, which we suspect is an XMPP one (but we have no 
specific knowledge of it), operated by some part of Oracle's internal 
services operation, and you should direct your question there.  If it is 
a third party service, you should direct the questions to the operators 
of that service.


If this is an internal server, please explain why you asked in the wrong 
place, point out that it gives the impression that Oracle is a computer 
illiterate company and suggest they make sure that anyone they ask to 
use Pidgin uses the right support contact in future.


We have been told that the internal Oracle resource 
 provides correct 
information on the use of Pidgin in Oracle, but we have no access to 
that document to confirm it.


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Re: Not able to login

[David Woolley]

On 07/04/16 12:11, Rodney D. Myers wrote:

On 04/07/2016 07:07, Azam Ghori wrote:



Kindly need you help I am not able to login to pidgin, the below error
is reflecting whenever I am trying to logon.


You can't login to pidgin, only to the service you are trying to access 
with pidgin.




Error requesting https://api.screenname.aol.com/auth/clientLogin: Unable
to connect to api.screenname.aol.com: SSL Connection Failed

Azam Khan | Admin |


You'll need to contact oracle IT department directly


Whilst this is normally the correct answer for questions from Oracle 
employees, in this case it looks like it is extra-curricular activities, 
as he is trying to access AOL, not Oracle's internal servers.


I would first eliminate obvious things like corporate polices that 
result in firewalls blocking such access.


Otherwise you need to provide a, minimally redacted, copy of the debug log.

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Re: Password

[David Woolley]

On 29/04/16 04:46, Srinivasan Sarangapani wrote:


I forgot my password. My mail id is srinivasan.sarangap...@oracle.com.
Please guide me how to reset my password


Please see the response, to the last, of many, Oracle employees who 
failed to find their internal support department:



 Forwarded Message 
Subject: Re: Where do I get my Pidgin password ? Thanks
Date: Wed, 27 Apr 2016 16:50:15 -0400
From: Ethan Blanton 
To: Ben Gordon 
CC: support@pidgin.im

Ben Gordon spake unto us the following wisdom:
> Where do I get my Pidgin password ? Thanks

We do not know anything about Oracle services, this is a peer support
list for a third-party software package (Pidgin) used by Oracle.

Try this Oracle knowledge base article:

http://my.oracle.com/site/git/1591/index.htm

You must be logged into the Oracle VPN to view it.

Ethan

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Re: Where do I get my Pidgin password ? Thanks

[David Woolley]

On 27/04/16 17:06, Ben Gordon wrote:

Where do I get my Pidgin password ? Thanks


There isn't such a thing as a Pidgin password.  You get your password 
for the Oracle instant messaging server from whoever in Oracle manages 
that server.


This is a peer support mailing list for a piece of open source software. 
 We have no knowledge of how Oracle's internal systems work.


Please suggest to whoever you find how they could avoid this 
misdirection happening in future.


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Re: why i cannot save any of my modification in Pidgin

[David Woolley]

On 16/05/16 03:18, Eion Robb wrote:

Depending on the protocol you're using, the server can override your
buddy groups.  I've seen this most commonly with XMPP, for which there


We believe Oracle use XMPP.

Even though this is not the usual "can't login in to pidgin" question 
from Oracle employees, you should probably take note of this standard 
response, as it is some part of Oracle that sets the policy that is 
resulting in the groups being overridden by the server.


The Oracle eyes only web page mentioned may give appropriate contact 
information for obtaining more general support on Oracle's IM server.


 Forwarded Message 
Subject: Re: Where do I get my Pidgin password ? Thanks
Date: Wed, 27 Apr 2016 16:50:15 -0400
From: Ethan Blanton 
To: Ben Gordon 
CC: support@pidgin.im

Ben Gordon spake unto us the following wisdom:
> Where do I get my Pidgin password ? Thanks

We do not know anything about Oracle services, this is a peer support
list for a third-party software package (Pidgin) used by Oracle.

Try this Oracle knowledge base article:

http://my.oracle.com/site/git/1591/index.htm

You must be logged into the Oracle VPN to view it.



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Re: Pidgin Group Chat

[David Woolley]

On 14/07/16 18:58, Chris Wolpert wrote:

Are there instructions on how to create a group chat in Pidgin?


You are probably wanting to create a group chat on Oracle's XMPP server. 
 We have no access to, nor documentation about, that.  However the 
following information has been passed onto us:


Try this Oracle knowledge base article:

http://my.oracle.com/site/git/1591/index.htm

You must be logged into the Oracle VPN to view it.

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Re: Pidgin over iPhone 6s ?

[David Woolley]

On 10/08/16 16:02, Richard Vickery wrote:

Pidgin clients are available on BlackBerry10 devices, either through ‎the 
Android installers like the Amazon or Snap installers or download the *apk and 
install through the browser

Sent from my BlackBerry 10 smartphone.
   Original Message
From: Brian Morrison
Sent: Tuesday, August 9, 2016 06:39
To: support@pidgin.im
Reply To: Brian Morrison
Subject: Re: Pidgin over iPhone 6s ?

On Tue, 9 Aug 2016 09:06:47 +0200
mokhtar neanaii wrote:


Hello,

Is it possible to use Pidgin over iPhone 6s?


No, the necessary libraries to run Pidgin on iOS do not exist.



Pidgin cannot have clients, because it is purely a client.  I wonder if 
you are confusing Pidgin with the services it accesses (as is common 
amongst Oracle employees).


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Re: PRotocols unification ? RE: New Yahoo messenger with Pidgin client

[David Woolley]

On 13/07/16 17:43, David Balažic wrote:

In light of this, does anyone know any group, organization, effort or anything 
toward unification of IM protocols?
Having 5 (or even 10) different apps just to communicate with people is 
ridiculous.
(multi-protocol clients like pidgin help, but the problem still remains)


As already noted, XMPP.

However remember that IM services are not provided to allow people to 
efficiently send IM's to each other.  They are there to sell something, 
so it is important to lock as many people into the proprietary system.



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Re: AUTOHOTKEY

[David Woolley]

On 04/07/16 09:49, Ʒazmênndjë Aruêfêë wrote:

HI,

Ǐ
USE
A
TOOL
CALLED


I find it difficult to read short lines with all capitals, but I suspect 
both of your questions relate to limitations of the GTK-* library that 
Pidgin uses, and you will need to take it up with the GTK people, or 
submit patches to them.



AUTOHOTKEY
TO
MAKE
CHANGE
SH TO Ʃ
ZH TO Ʒ
TH TO Θ

BUT
IN
PIDGIN
THESE
MODIFICATION
SHOW
ONLY
BLANK
SPACE

PLEASE
CORRECT
IT
…

ALSO
WHEN
Ǐ
START
TO
VRITE
IN
FACEBOOK PM

IF
Ǐ
CONTINUE
IN
PIDGIN

THE
TIME
DIVISION
IS
WRONG
ALL
IS
MERGED
IN
FACEBOOK
MESSAGE
ARCHIVE

Ǐ
WOULD
LIKE
THAT
EACH
PARAGRAPH
TO
BE
SEPARATED
TO
BE
ABLE
TO
ERASE
SOME
LINE
IN
CASE
OF
MISSPELLING

KANTH
YOU

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Re: cannot connect

[David Woolley]

There is no such domain name as ims.smarthinking.com.  However, there is 
an im.smarthinking.com.


For future reference you are using the XMPP protocol, which is an 
important piece of information to supply when getting support for Pidgin.



On 22/01/17 19:28, Ruebusch, John wrote:

here's my debug log


On Sat, Jan 21, 2017 at 5:15 PM, David Woolley
<for...@david-woolley.me.uk <mailto:for...@david-woolley.me.uk>> wrote:

On 21/01/17 21:13, Ruebusch, John wrote:

The folks at Smarthinking/Spark sent me to you guys   :-)
 Please tell
me the problem is not on their end LOL


The problem probably lies in how you have configured Pidgin to work
with their service, so it probably lies between the two.

It is unlikely that anyone here knows what Smarthinking's servers
require, so the options are to obtain the debugging logs and try and
work out what what sort of server they are using, or for you to
obtain a technical specification of how to connect to their server,
so that someone here can translate it into Pidgin configuration terms.




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Re: cannot connect

[David Woolley]

On 21/01/17 20:45, Ruebusch, John wrote:

just "unable to connect"

I am attempting to use Pidgin to connect to another chat client used for
work:  Spark
"jo...@imn.smarthinking.com/spark
<http://jo...@imn.smarthinking.com/spark> disconnected"


You will need to enable the debugging log.  However, I would point out 
that with one exception, that only works within a single LAN, pidgin 
connects to a third party server, not to the other client directly.  It 
is the nature of the third party server that one needs to know.




On Sat, Jan 21, 2017 at 3:43 PM, David Woolley
<for...@david-woolley.me.uk <mailto:for...@david-woolley.me.uk>> wrote:

On 21/01/17 20:41, Ruebusch, John wrote:

I have recently downloaded Pidgin but cannot connect

To what can you not connect?

What error messages do you get?




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Re: cannot connect

[David Woolley]

On 21/01/17 20:41, Ruebusch, John wrote:

I have recently downloaded Pidgin but cannot connect


To what can you not connect?

What error messages do you get?

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Re: Please help!

[David Woolley]

On 28/01/17 17:18, Vincent Buijs wrote:

Hi, I cannot login with my google account on pidgin. It say's that it's
not authorized. Can someone help me with this?



There is no such thing as a Pidgin account.  You will have an instant 
messaging account with some service provider, and you need to make sure 
that you are providing the right credentials for that account.


You should contact that service provider regarding the credentials.

We will need to know who they are, or see the contents of your debug 
window, even to suggest typical problems associated with that provider.


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Re: cannot connect

[David Woolley]

On 21/01/17 21:13, Ruebusch, John wrote:

The folks at Smarthinking/Spark sent me to you guys   :-)   Please tell
me the problem is not on their end LOL


The problem probably lies in how you have configured Pidgin to work with 
their service, so it probably lies between the two.


It is unlikely that anyone here knows what Smarthinking's servers 
require, so the options are to obtain the debugging logs and try and 
work out what what sort of server they are using, or for you to obtain a 
technical specification of how to connect to their server, so that 
someone here can translate it into Pidgin configuration terms.


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Re: password not working

[David Woolley]

On 22/02/17 14:14, Mocanu Octavian Aurelian wrote:

Hey, i just created an account, verified it, but in the program the
password is not working, it keeps saying that is incorrect, logged out
and logged again in the website and the password is good, i also been
alreadt careful to spelling, so can you please help me out? the account
is still_chaos49



That is an account on some instant messaging service, not on Pidgin. 
You need to contact the people that run that service.  (You haven't even 
told us what the service is!)


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Re: Yahoo Messenger, changes

[David Woolley]

On 19/08/16 13:49, Burgess, Tom (KCTCS) wrote:

Pidgin Support,


This is a peer support mailing list.  There is no Pidgin support 
organisation.



Please use this email to create an enhancement ticket as Yahoo Messenger


Enhancement tickets need go on the issue tracker, but check for 
duplicates first.



is communicating changes to Yahoo Messenger and discontinuing old messenger.
What do I need to do to embrace this change and continue using Pidgin
and not be forced over to the new Yahoo Messenger client?
Here is the message I received last night and this morning.


You need to provide a detailed technical specification of the new 
protocol, and convince some programmer to implement it.  I suspect that 
Yahoo is unwilling to release such a specification, so you will have to 
reverse engineer it.  Also, I think you will find that most programmers 
take the view that chasing proprietary protocols is a waste of time and 
just encourages companies to not follow open standards



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Re: compiled executable available?

[David Woolley]

On 22/08/16 16:48, Judy Forester wrote:

Hello. I'm an end-user, not a developer. Is there an executable file for
pidgin IM that is already compiled that I can download and install? I
really do not want to set up a dev environment and compile the code myself.


For which OS?  For which hardware architecture?

For RedHat Linux and derivatives see 



For Debian see 

I think Ubuntu is a Debian derivative.

For Microsoft Windows, see 

The Pidgin developers do not recommend Pidgin for Mac, see 



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Re: 64w Version of Yahoo Protocol Needed

[David Woolley]

On 22/08/16 00:44, Harvey wrote:


Will you be releasing the new Yahoo Messenger Protocol Soon?



Also see: https://pidgin.im/pipermail/support/2016-August/029517.html

and remember that, with open source projects, the answers to such 
questions depends heavily on the interests of volunteers, rather than a 
central organisation, and for proprietary products, you are unlikely to 
get an answer unless the product is nearing the end of its closed beta test.


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Re: Bad certificate on planet.pidgin.im

[David Woolley]

On 07/09/16 00:07, A wrote:

Just as a quick point of note for anyone that might benefit.

I happen to be working certs right now myself.  I discovered
letsencrypt.org a free certificate authority.  Pretty nifty. That's all
we know. ;)



Anyone with the ability to understand the OpenSSL documentation, which 
presumably includes all the Pidgin developers, can become a free 
certificate authority.  The difficulty is convincing browser and 
operating system suppliers that you are actually checking the identity 
of the people requesting the certificates properly, and, for Microsoft, 
probably paying them a fee for inclusion.


Certificates aren't necessary for encryption; they are necessary to be 
sure that the encrypted channel is going directly to the organisation to 
which you think it is going without a man in the middle being able to 
decrypt and re-encrypt it.


cacert.org is a much longer established free certificate authority, but 
they are still not included in Microsoft systems.  letsencrypt get into 
Microsoft software because they are a second level authority, although 
that begs the question as to why Microsoft should allow that, for a 
public second level authority.


Whereas cacert document their trust model up front, I couldn't see 
anything explaining the trust model for letsencrypt on a quick scan of 
their site.


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Re: how to accept self-signed certificate

[David Woolley]

On 07/09/16 14:19, Pospíšil Jiří wrote:


I run*Pidgin 2.10.12*(libpurple 2.10.12) on Ubuntu 16.04 for connecting
to Cisco Jabber

How can I force pingin to accept self-signed certificate.

Now I get that massage:

"unable to validate certificate, the certificate for 10.13.222.53 could
not be validated. The certificate chain present is invalid."


Whilst I haven't tried it for Pidgin, in general you install it in the 
certificate store that the program uses.
 
seems to cover your case.


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Re: pidgin On Mobile

[David Woolley]

On 30/09/16 07:28, Mayur Yadav wrote:


Can we install ,pidgin on mobile with IOS plateform


Does IOS support mouse driven applications and specifically ones using 
GTK2+?  Pidgin is a user interface written using a library intended for 
mouse driven, desk top, type machines.


If you really mean: can you access Oracle's internal instant messaging 
service form IOS, the people on this public, non-Oracle, peer support 
mailing list, do not have any information on the Oracle IM system, 
although we suspect it is XMPP based, and therefore any IOS XMPP client 
may be able to use it.


The only information we have on the Oracle internal IM system is that 
 provides some information 
to people with access to Oracle's VPN>.


More generally, Pidgin uses a library called libpurple, that should run 
on most Posix based systems, and if libpurple is available for IOS, 
there may be user interface programs providing similar IM capabilities 
on IOS, but following IOS user interface paradigms.


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Re: It's 2016, why are we still using mailing lists?

[David Woolley]

On 08/10/16 22:49, Alex Oren wrote:

Are there any compelling reasons not to use an internet forum?

Their many advantages over mailing lists include:
- Easier searching for existing solutions.
- Fine-grained control over email notifications.
- The ability to display prominent explanation of what support can be
expected.


This subject produces very polarised response whenever it comes up on 
other mailing lists, but from my point of view:


- I can afford to be on a lot more mailing lists that forums (with 
forums you have to go and visit each one to see if there are updates);

- mailing lists provide a consistent user interface;
- although possibly not an issue with Pidgin, forums tend to result in 
fragmentation, as people tend to belong to just one forum, and forums 
are often advertising funded, so their operators tend to have an 
incentive to get people to use their forum, rather than any other forum 
covering the subject, exacerbating that fragmentation;
- forums don't allow you to maintain an offline archive that you can 
search and search tools for them are often not very effective;

- forums cannot be read offline

Also if you are going to assume that there is one direction of progress, 
shouldn't be you calling for Web RTC speech connections on the grounds 
that forums are noughties technology (difficult without a paid for 
contact centre, of course), but it does make the point that support 
channels need to match those providing the support.


In my view, a lot of, so called, progress, is really either fashion or 
driven by commercial considerations (e.g., as noted above, forums allow 
advertising funding, and from the point of view of forum hosters, are 
often seen purely as means of delivering advertising).


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Re: im getting a yahoo messenger alert when signing on to YM

[David Woolley]

On 26/08/16 13:05, Peter Dubé wrote:

Im worried that YM will not work soon in Pigin.   What does this mean?
What should I do?


Change to an IM provider that supports the open source community.

See the list archive for more information on this: 
, including 
information on a third party plug-in, under development.



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Re: Yahoo Version

[David Woolley]

On 25/08/16 14:35, Bajah wrote:


I'm using Pidgin 2.10.12 - I can update to 2.11 (oh what I'd do for an
auto-updater) but I can't find anything in the changelog that suggests
it'll fix this Yahoo version notice.



Yahoo is going to a completely proprietary protocol.  There will be no 
core support for that protocol in Pidgin, however there is a third party 
development.  This is a one man effort and is presumably dependent on 
reverse engineering the protocol, so may take quite some time to become 
fully functional, although apparently it already covers the basic 
functions.  Yahoo would probably prefer that it never did.


For more information, see recent postings in the archive of this mailing 
list .


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Re: Error while sending message

[David Woolley]

On 28/09/16 04:44, Krishna Pulagam wrote:

Hi Team


There is no Pidgin support team.  This is a public, peer support, 
mailing list, for the, open source, Pidgin IM client.


I am not able send message to anyone, who doesn’t belong to our team.
Whereas my team mates are able to send messages to other team mates.

Can I know why this is being happening ?


The people on this list have no knowledge about the internal workings of 
Oracle's, presumably XMPP based, instant messaging system other than 
that we have been told that people with access to Oracle's VPN can see a 
document at   which 
provides some information for support of users of that system.


I note this is the second stray enquiry about Oracle's internal system 
in two days.



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Re: Log In Issue

[David Woolley]

On 27/09/16 15:39, Chase Karl wrote:


I had computer issues and now my pigeon is asking me to set up a new
account because none are listed. I put in all my information and it
still will not allow me to log in. How can I go about retrieving my
information so I can log in again?


The people on this public, peer support, mailing list, for the open 
source, Pidgin, IM client, have no knowledge of Oracle's internal, 
presumably XMPP, instant messaging system.  However, we are given to 
understand that people with access to Oracle's VPN can obtain 
information from: 




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Re: Hello

[David Woolley]

On 09/11/16 12:19, Md Asaduzzaman wrote:

I need help to establish my account.I got problem to change pass

Contact your instant messaging service provider.  Pidgin is a program 
that can access many different services but does not provide those services.


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Re: PIDGIN and PKI Authentication

[David Woolley]

On 10/11/16 14:32, Blizzard, Adam G CTR (US) wrote:

Does Pidgin allow PKI Authentication, if so what build did it start? I
currently  use 2.10.7.



Which protocol do you want to use?

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Re: Unable to get online and coneckted.

[David Woolley]

On 08/11/16 13:51, Christopher Colfach wrote:


I need your help to get my pidgin up and running again. Im having issues
of getting online. It just says unable to connect.




People on this public, peer support, mailing list only know about 
Pidgin.  They don't have the knowledge of Oracle's internal instant 
messaging servers needed to answer your question.


However we have been told that some information is available to Oracle 
insiders at: .


We get a lot of misdirected questions from Oracle employees.

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Re: Password or Configuration Error

[David Woolley]

On 25/11/16 10:26, John Sobo wrote:

My old laptop was stolen and i lost all data. I now remember my password
its Amazing123 or Mastercard123 but its now saying policy violation.
with red circle stop sign



This is a public mailing list; you have just compromised two of your 
passwords, so you need to change them everywhere else you have used 
them, and probably change the use of 123 in any others.


Pidgin simply passes passwords and user names through to the instant 
messaging service provider (although it can also save copies locally, 
which is what the original suggestion was about).  You need to contact 
the provider of that service about recovering your accounts.


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Re: recent updates

[David Woolley]

On 15/11/16 20:31, Katie Robertson wrote:

Since I uploaded the most recent “recommended updates” on my desktop I
am unable to get pidgin working and I was fine prior to the recent updates



Apart from the standing recommendation always to use the latest version, 
there has been no such announcement for Pidgin.  You need to contact the 
people within Oracle that deal with this.


The people on this public, peer support, mailing list, have no access to 
Oracle internal systems, but we have been told that people on Oracle's 
intranet can find more at 
.  We are having to 
redirect far too many Oracle employees there.


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Re: Names go to 'unfiled'

[David Woolley]

On 05/01/17 14:29, Dale Schiltz wrote:


Every time I shut down and restart Pidgin, there are ten names that
always revert to the ‘unfiled’ folder, even after I have moved them.  I
have tried clicking and moving them, as well as right clicking and
selecting ‘Move’.

Any suggestions?


Contact Oracle's internal IT support.  It is their, presumably XMPP 
based, server that is doing this, not Pidgin.  The people on this 
public, peer support, mailing list, for the Pidgin IM client, have no 
access to Oracle's infrastructure and no detailed knowledge of its servers.


However we have been told that, if you are within Oracle, and using 
their VPN, some information can be found at 
.


Please make  your management aware that about half the messages on this 
list are misdirected ones from Oracle employees.



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Re: android device

[David Woolley]

On 06/01/17 14:34, Lia Pizoli wrote:


Can pidgin be used on a mobile device (android) or is there another
application that allows this to be used on my mobile device?


Pidgin uses GUI libraries that are not supported on phones/tablets.

On this public mailing list, we do not know the details of Oracle's 
internal IM servers.  However, we guess that they are XMPP based, so you 
could look for an XMPP client for Android.


We have been advised that there is some information on Oracle's IM 
server at , however only 
Oracle VPN users can access this, so we don't know exactly what is there.


Please inform your management that Oracle users of Pidgin keep 
contacting the public mailing list, rather than obtaining support from 
the people who run Oracle's servers.


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Re: bug in pidgin software

[David Woolley]

On 24/12/16 09:03, Ramaappala Bheemarasetty wrote:

Hi Team,


There is no team. This is a public peer support forum for the open 
source, Pidgin, instant messaging client.  We are unable to help with 
Oracle's internal servers, which we guess run the XMPP protocol.


We understand that people with access to the Oracle VPN can get more 
information from  , 
however we have no way of independently verifying this.







Recently I am facing very weird issue. Usually If I get any alerts ,it
was coming from gcca but now I am getting alerts from
parimi.chaita...@oracle.com  . If I
make any calls I am getting alerts from violeta.ful...@oracle.com




Please address this issue and do the needful.



Or point me to the right team.



Screenshots for reference:

-









Kind Regards,

Ram



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Re: Cell Phone

[David Woolley]

On 26/03/17 13:54, Michael Schnurer wrote:

Can I get notifications of a message on my cell phone?


Pidgin, as the desktop user agent, has nothing to do that.  You will 
need to ask the people that run your instant messaging server.


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Re: Crazy idea?

[David Woolley]

On 10/04/17 14:13, David Balažic wrote:

Cut out the middleman, design a decentralised service, lose a possible point of 
failure. ;-)


Decentralisation can be a problem.  SMTP mail is designed to be 
decentralised, but anyone attempting to use it in that way, these days, 
is likely to fall foul of spam filters that that want email to come from 
a limited number of mail hubs that are trusted to vet their users.


(Actually, in my view, SMTP was the original IM protocol, however, it 
bloated, both in terms of meta data, and also in the need to construct 
emails as formal business letters.)


Similarly for SIP.  Whilst it can do point to point normal users will 
not accept incoming traffic from anyone but there ITSP.  (SIP is 
actually a decentralised IM protocol, as well.)


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Re: Old Version Pidgin

[David Woolley]

Are you using this with the Oracle internal IM server or with a public 
server?  In the latter case, we would probably appreciate knowing more 
about the problem.


In the latter case, could you please contact Oracle's internal support, 
as they may be able to fix the problem at the server end, and, if not, 
they are the only people with enough knowledge about their servers to be 
in a position to raise a bug report.


On 14/04/17 12:48, Veeresh Sudi wrote:

Thank you this is working much faster..!!



cid:image001.gif@01D14E66.DAA03C20 
Veeresh Sudi | Senior Manager - GIC Tactical Planning (Global Operations)
Phone: +91 80 4108 7113  | Mobile: +91 98803
02926 
OracleGlobal Incentive Compensation
ORACLE India | Commerce @ Mantri, Level 5, N S Palya Bannerghatta Road
|Bangalore 560076



*From:*Eion Robb [mailto:e...@robbmob.com]
*Sent:* Friday, April 14, 2017 5:04 PM
*To:* Veeresh Sudi
*Cc:* Pidgin Support List
*Subject:* Re: Old Version Pidgin



Hi Veeresh,



You can download old versions of Pidgin from

https://sourceforge.net/projects/pidgin/files/Pidgin/


or from our bitbucket mirror at

https://bitbucket.org/pidgin/main/downloads/




Cheers,

Eion



On 14 April 2017 at 23:26, Veeresh Sudi > wrote:

Hello Team,



Where I can get old version pidgin, because I have installed new version
of pidgin, its having some problems which we are unable to send or
receive files..



Can you please provide me where I can get old version pidgin so that I
can install it back.



cid:image001.gif@01D14E66.DAA03C20 
Veeresh Sudi | Senior Manager - GIC Tactical Planning (Global Operations)
Phone: +91 80 4108 7113  | Mobile: +91 98803
02926 
OracleGlobal Incentive Compensation
ORACLE India | Commerce @ Mantri, Level 5, N S Palya Bannerghatta Road
|Bangalore 560076




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Re: Old Version Pidgin

[David Woolley]

On 14/04/17 12:54, David Woolley wrote:

In the latter case, could you please contact Oracle's internal support,


That should have been "former"!

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Re: Remove post with personal information

[David Woolley]

Please see 
. 
Removing it from just the one archive would not achieve your purpose.


On 20/04/17 16:51, Jean Pierre Bacilio wrote:


Could you remove this message from your website please?
https://pidgin.im/pipermail/support/2012-May/025244.html


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Re: Remove post with personal information

[David Woolley]

On 20/04/17 18:21, Jean Pierre Bacilio wrote:

But those email was sent from gmail.com , not through
your website or for public purposes.



There is no support organisation for Pidgin.  You get support from other 
users by posting a to public mailing list.  You are warned that it is a 
public mailing list at the time that you are given the email address.


In general, if you seek support for any open source software for which 
you have not paid a support fee, your questions will be public.


For the avoidance of doubt, I am an ordinary user, and have no power to 
remove the posting from pipermail, let alone Google or any of the many 
other sites where it will have been archived.


Please note that today's postings are also public.

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Re: Unable to login in Pidgin

[David Woolley]

On 13/03/17 10:15, vaibhav chavan wrote:


I am not able to login to pidgin ,which is saying wrong password .
Could you please help me with resetting password .


Pidgin is not something to which you can login.  It is something that 
you can use to login to many different things.  In your case, it is 
probably Oracle's internal messaging server, to which no-one on this 
list has access.


However, we understand that people with access to the Oracle VPN can get 
more information from  , 
however we have no way of independently verifying this.


It generally surprises how many of the Oracle staff are unable to find 
the correct place to get IT support.


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Re: groups and buddy list

[David Woolley]

On 06/03/17 19:03, Melissa Lucus wrote:


We are trying to use your service at our office but I am unable to add
buddies or create a group as they are showing up gray.



We do not provide a service!  We are fellow users of a piece of open 
source software that can be used to access many different services.  You 
need to contact the people who actually operate the specific service 
that you are trying to use.


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Re: IM Locked Out

[David Woolley]

On 07/04/17 14:32, Whalen, Christina wrote:


Why am I locked out of IM when I was trying to log into it using the
same password that I use to log into Pidgin? Are there two different
passwords (one for IM and one for Pidgin)? How do I reset the password
for IM now that I'm locked out?



There is no password for Pidgin; Pidgin just forwards your password to 
the IM service you are using.  You will need to contact the people who 
run that service to find out why it is rejecting you.


People on this, peer support, mailing list will have no access to your 
IM service and can only guess what it might be.


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Re: Cannot Seem to Make the System Work

[David Woolley]

On 15/08/17 16:14, Aemudi17 wrote:

Doesn't look like you are going to give me any assistance, so I will
just clear out everything I have downloaded to my laptop... and start again.



You didn't provide the information needed to give you any assistance.

Also note that "you" just means other users of Pidgin, as there is no 
money for a support organisation.


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