Re: pop up msg box in 6.3 is too small

[Peter Romain]

Open the message form in the admin tool then press the 'Restore Down' button 
at the top right of the form (the one between the minimise and close 
buttons). Change the size of the form and save it. 

Refresh the Mid Tier cache before checking the new size of the message box. 

Cheers 

Peter 




Marquez Rankin writes: 


In many of our custom applications, we have confirmations messages (and
other types of notes) pop up in a Message action after a person submits
a request for example. In Mid Tier 6.3, the message box is very small.
Usually, the text in these messages exceeds the displayed size, so you
have to stretch the size of the message box to see the full text. 


Is there any way to change the default size of the message box? Or is
there a better way to accomplish this type of thing? 

-SMR 

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Is it possible to 'embed' a java applet in each Remedy web form?

[Angus Comber]

Hello

We need to embed a java applet in some Remedy forms.  Can I somehow edit the
web forms in this way?

Angus

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Re: Remedy Web service client - get list operation

[Carey Matthew Black]

Jim,

Have you reviewed the "Web Service Java Test Client" available on the
developer community? Note it is dated to v5.1, but I would expect the
details to be very similar if not identical to v6.3 and likely even
v7.


I have not fully reviewed that download. However the Web Service def
included does includes a "OpGetList" operation. So I would guess that
the client would cover that in it's test case too.

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/26/06, Jim O'Hara <[EMAIL PROTECTED]> wrote:

I am not the programmer and don't know much Java.  But a programmer here is
having trouble with a Remedy web service that has a getlist operation.
They are only retrieving one record, when several meet the criteria.

Does anyone have a simple code sample or pseudo code for retrieving via
getlist?

Thanks,
Jim O'Hara


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Re: LDAP Interface with Active Directory using objectGUID or objectSID

[Dylan Armstrong]

We used the employeeID field in AD also (at Webster Bank; I'm now at The 
Hartford).  Again, it was the only field that had unique, non-changing 
data in it.  (The consulting company we had help us with the original 
installation recommended the samaccountname field!)

The only problem we encountered were with users that weren't "employees"; 
mainly vendors.  Temps and consultants would have a value in the 
employeeID field in AD (TMP123), so Remedy would pull them.  Vendors would 
have to be added by hand, unless you gave them a value (ie: VDR123).

Have fun!

Dylan Armstrong
Remedy Support
The Hartford
[EMAIL PROTECTED]

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attachment not associated with email after notify action

[Raido Oja]

Hello,

My problem is as described in the subject of this email, after the notify
action I have entries in Email Messages and Attachment forms, but there is
no entry in the Email Association form.

A snapshot from the filter log:

/* K sept 27 2006 15:43:04.1830 */Start filter processing -- Operation -
CREATE
 AR System Email Attachments -   
 
Checking AR System Email GUID Generator (500)  
 
   --> Passed -- perform actions   
 
0: Set Fields  
 
  Application-Generate-GUID
 
  Exit code: 0  Value: ID0050DA37DCB12HEaRQjF2cTQagIA  
 
  Unique Identifier (179) = ID0050DA37DCB12HEaRQjF2cTQagIA 
 
Checking AR System Email Attachments Update Reference (1000)   
 
   --> Passed -- perform actions   
 
0: Set Fields  
 
  Reference Count (18254) = 0  
 
  Temp Name (18248) =

-- There should already be an entry in the Email Association form at this
point, right ?

/* K sept 27 2006 15:43:04.1930 */ End of filter processing (phase 1)  
 
/* K sept 27 2006 15:43:04.2030 */ Restart of filter processing (phase
3)
/* K sept 27 2006 15:43:04.2030 */Stop filter processing   
 
/* K sept 27 2006 15:43:04.2130 */Start filter processing -- Operation -
CREATE
 AR System Email Messages -  
 
Checking AR System Email Messages Check Default Mailbox (300)  
 
   --> Failed qualification
 
Checking AR System Email Messages Check Default Error (301)
 
   --> Failed qualification
 
Checking AR System Email Messages Check Default From (301) 
 
   --> Failed qualification
 
Checking AR System Email Messages Check Default Organization (302) 
 
   --> Passed -- perform actions   
 
0: Set Fields  
 
  Organization (18103) =   
 
Checking AR System Email Messages Check Default Reply-To (303) 
 
   --> Failed qualification
 
Checking AR System Email GUID Generator (500)  
 
   --> Passed -- perform actions   
 
0: Set Fields  
 
  Application-Generate-GUID
 
  Exit code: 0  Value: ID0050DA37DCB12HEaRQql2cTQawIA  
 
  Unique Identifier (179) = ID0050DA37DCB12HEaRQql2cTQawIA
/* K sept 27 2006 15:43:04.2230 */ End of filter processing (phase 1)  
 
/* K sept 27 2006 15:43:04.2630 */ Restart of filter processing (phase
3)
/* K sept 27 2006 15:43:04.2630 */Stop filter processing   
 
/* K sept 27 2006 15:43:04.2630 */Start filter processing -- Operation -
SET 
 AR System Email Messages - 0087722
 
Checking AR System Email Messages Check Default Mailbox (300)  
 
   --> Failed qualification
 
Checking AR System Email Messages Check Default Error (301)
 
   --> Failed qualification
 
Checking AR System Email Messages Check Default From (301) 
 
   --> Failed qualification
 
Checking AR System Email Messages Check Default Organization (302) 
 
   --> Passed -- perform actions   
 
0: Set Fields  
 
  Organization (18103) =   
 
Checking AR System Email Messages Check Default Reply-To (303) 
 
   --> Failed qualification
 
Checking AR System Email GUID Generator (500)  
 
   --> Failed qualification
 
/* K sept 27 2006 15:43:04.2730 */ End of filter processing (phase 1)

Raido Oja
[EMAIL PROTECTED]


  



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Re: Filter Guides and Selected Fields in Notify

[Kemes, Lisa]

Already have the `! At the end of my filter (in the filter guide) and I
also tried copying the field values to temporary fields and using THOSE
fields in the "selected values" fields.  This is a stumper for me.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Tuesday, September 26, 2006 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Guides and Selected Fields in Notify

Lisa,

Name the filter in the guide such that it ends in a `! (that is a back
tick and an exclamation mark)

( The notify action is a "Phase 3" action and your trying to send
multiple of them from from the same fields.)

Also it _MIGHT_ be necessary for you to copy the field values out of the
table field columns and into a local field for this to work too.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/26/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
> **
>
>
> I have an active link with a button that pushes 4 fields to Form A.
>
> I have a filter to execute on "Submit" for Form A to call a Filter
guide.
>
> The filter guide has only one filter (Filter A) in it.  It loops 
> through a table on Form A to find email addresses and then does a 
> Notify (email) that have 4 selected fields in the "Include Fields"
box.
>
>
> My problem is that the selected fields do not come through in the
email.
>
> Dummy Checks:
> Fields have Public permissions - check HTML file for email has all the

> fields spelled correctly - check I even created a filter (Filter B) 
> that would run independent of the filter guide with the same Notify 
> criteria and it works (the email comes with all the selected field 
> info).
>
> When I took a look at the workflow.log file, I saw that the 4 fields 
> do not look like they get pushed until the very end of the workflow 
> (the Filter Guide runs immediately).  So in Filter A, I added temp 
> fields and set these four fields to the temp fields.  I changed my 
> HTML email to reflect the new temp fields (and the selected fields) 
> and still no selected fields come over.
>
> Do filter guides not pass the selected fields in a Notify Action?
>
>  Also, I'm kind of flustered that the workflow.log shows EVERYTHING 
> that the email engine is doing EXCEPT when it passes the selected
fields.
>
>
>
> Lisa Kemes
> Tyco Electronics
> Remedy Support
> 100 Amp Drive
> Harrisburg, PA 17112
> 717-810-3361
> P
> Please consider your environmental
> responsibility before printing this e-mail  
> __20060125___This posting was submitted with HTML 
> in it___


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Re: Remedy/Blackberry interface - timestamp one hour off

[CHAN, DAVID2]

Hi Carey

Our Dev is split amongst a number of servers (web/db/app) and all server
timezone setting are set as Eastern Time zone with Daylight Savings
checked.  

Are there other timezone setting other than the server & User tool
setting that I could have missed...  Are there any timezone settings
related to Web Services?

We are not using the Preference Server option on login... but I have
been testing different user using different User preference server
settings but timestamp is still on hour off

If I chose AST (Atlantic Saving Time = GMT-4) in my User tool setting,
the timestamp will showing correctly on the Blackberry... but the
Windows User client shows the wrong timestamp.  

Thanks... dave  

Ps: sorry for one day response... I am a digester



--

Date:Tue, 26 Sep 2006 12:40:03 -0400
From:Carey Matthew Black <[EMAIL PROTECTED]>
Subject: Re: Remedy/Blackberry interface - timestamp one hour off

David,

Check the Mid-tier host's timezone. My bet is that it is off, or the
user preference TZ setting for the user your connecting to the Web
Service with is wrong.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 9/26/06, CHAN, DAVID2 <[EMAIL PROTECTED]> wrote:
> Hi James
>
> We have Eastern Timezone, with Daylight Saving Times set on our
Windows
> server.
>
> Our Windows client (User tool) and Web Client (mid tier) are showing
the
> proper timestamp.
>
> In the Web Services SOAP body... we are seeing (GMT-5) being passed in
> the Date/Time values from Remedy when we should be seeing (GMT-4 =
> Eastern time zone - daylight savings time)
>
> Is there another Date/Time setting that we are missing somewhere?
>
> Regards
>
> David Chan
>
>
>
>
> -
>
> Date:Mon, 25 Sep 2006 12:41:31 -0700
> From:"McKenzie, James J C-E LCMC HQISEC/L3"
> <[EMAIL PROTECTED]>
> Subject: Re: Remedy/Blackberry interface - timestamp one hour off
>
> This message is in MIME format. Since your mail reader does not
> understand
> this format, some or all of this message may not be legible.
>
> --_=_NextPart_001_01C6E0DA.9A0CE40A
> Content-Type: text/plain
>
> Dave:
>
> What timezone is your server set to?
>
> James Mckenzie
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of David Chan
> Sent: Monday, September 25, 2006 12:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Remedy/Blackberry interface - timestamp one hour off
>
> Hi All
>
> We are testing a Remedy Rim Blackberry interface using RIM BES/MDS
> server
> setup through Remedy webservice.  All our Remedy timestamp are
appearing
> one
> hour ahead on the Blackberry... which might seem to be timezone or
> daylight
> savings time related.
>
> We did notice that the web service SOAP response for these timestamp
are
> (GMT -5) but we are in (GMT -4... Eastern Standard Time with Daylight
> savings enabled).  We don't know why or where it is getting (GMT-5).
>
> Both the Remedy app server and the Remedy midtier server are running
on
> Windows 2k3.  Java 1.4.2.  ARS 5.1.2
>
> Any help, suggestions or tips are greatly appreciated
>
> thanks... dave
>
> 

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Re: Server - Timestamp Issues generating random values

[Joe DeSouza]

**

Also have you tried $SERVERTIMESTAMP$ instead of $TIMESTAMP$ 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- Original Message From: Robert Molenda <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, September 26, 2006 7:27:51 PMSubject: Re: Server - Timestamp Issues generating random values
Good ideas, I thought about those as well, they happen randomly throughthe year, as well as randomly during the day. The run-if on the filter has "no qualification" so it "always runs" onSubmit, regardless if the field is empty or not.We also have a act link on copy to new which nukes a bunch of fields wedo not want carried forward, and this is in the list as well.Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions.-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Tuesday, September 26, 2006 3:07 PMTo: arslist@ARSLIST.ORGSubject: Re: Server - Timestamp Issues generating random values2 things come to
 mind1.  Are these records right around a Daylight Savings Time / StandardTime change? 2.  Could they be related to some Copy to New functionality? #1 would give you values in both directions depending on Spring/Fall.Fred-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Robert MolendaSent: Tuesday, September 26, 2006 4:47 PMTo: arslist@ARSLIST.ORGSubject: Server - Timestamp Issues generating random valuesI am wondering if someone else has stumbled across this issue.On a form, we created a "Create Date Copy" field and on Submit (norun-if) a Filter will simply do a "Set Fields = $TIMESTAMP$" to thisfield. This was done as a test to see how long the filters took to run,and was never removed :-( As you might expect, normally there is only a 0 or 1 second differencebetween the core field and
 this copy.However since 2003 (that would be ARS 4.5) through today (and we're on6.3, with 5.1.2 in between) intermittently, this "Create Date Copy"value will differ by HOURS. The majority of time in the past (CreateDate Copy < Create Date) but also a few in the future (Create Date Copy> Create Date)They are always HOURS (plus or minus one second, but that is closeenough for me to say hour) and never anything else odd. (like 30minutes, etc)Over the years we only have 252 entries that have this condition out of966538 tickets, but it is very confusing.ThanskThanks-n-advance;HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OSPATel: +1 408 501 6310Fax: +1 408 501 2410Mobile: +1 408 472 8097[EMAIL PROTECTED] Quality begins with your actions.VISIT US AT: www.infineon.com
   *"This e-mail and any attachments are confidential and may be subject tolegal or some other professional privilege. They are intended solely forthe attention and use of the named addressee(s). If you are not thenamed addressee(s) you must not use, disclose, retain or reproduce allor any part of the information contained in this e-mail or anyattachments. Any unauthorised use or disclosure may be unlawful. If youhave received this e-mail by mistake, please inform the senderimmediately and delete it and all copies from your system and destroyany hard copies of it."___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
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OT:ARSPerl - Error while installing

[Chapman, Gary]

**



Hi 
Listers,
 
I wonder if some one 
could help me with an issue I have while attempting to run the makefile.pl for 
ARSPerl.
I get the following 
error: -
 
Generating 
serverTypeInfoHints.h ..The system cannot find the file 
specified.something went wrong when i ran "E:\Perl\bin\perl.exe 
infra/exsi.pl < E:/Program Files/AR System/Arserver/Api/include/ar.h 
> serverTypeInfoHints.h" (rv = 256, expected 0) at 
E:\Perl\ARSperl-1.85\Makefile.PL line 213.
 
I am just learning 
PERL so I can imagine it's something I'm doing horribly 
wrong.
 
Thanks in 
advance,

Regards,Gary Chapman Application Support
T +44(0)1908 696000D +44(0)1908 257446
F +44(0)1908 692791
E [EMAIL PROTECTED] W http://www.imserv.invensys.com
IMServ Europe LtdScorpio Rockingham Drive Linford Wood Milton Keynes MK14 
6LYRegistered in England and Wales No.2749624Registered Address: 
Invensys Portland House Stag Place London SW1E 5BFDisclaimer Notice 
This message/attachment(s) are CONFIDENTIAL and may contain LEGALLY 
PRIVILEGED information. If this message/attachment(s) were not intended for you 
please contact the sender IMMEDIATELY and delete this message/attachment(s) from 
your computer. You must not copy, forward or disclose the contents of this 
message/attachment(s) to any other person. The views/opinions in this message 
are solely of the author and do not necessarily represent those of the company. 
Please check this message/attachment(s) for the presence of viruses. No 
liability for any damage caused by any virus transmitted by this 
message/attachment(s) is accepted by the company.
 
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Re: Commit Changes on Dialog Parent

[Joe DeSouza]

**

 
L. J.,
 
Have you mapped the 'On Close' values of the dialogue box window open action? If you have done this mapping there is no known way of why the commit changes action should fail... hope this helps
 
Cheers 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- Original Message From: L. J. Head <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, September 22, 2006 1:50:47 PMSubject: Re: Commit Changes on Dialog Parent** 
That may be the route I end up taking but I was looking for someone with experience of why the commit that I have in place isn't doing what it's supposed to be doing
 
L. J. HeadSoftware EngineerRemedy Approved Consultant 
 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roney SamuelSent: Friday, September 22, 2006 11:43 AMTo: arslist@ARSLIST.ORGSubject: Re: Commit Changes on Dialog Parent
** Dear L. J. Head,    A simple workaround for this situation would be to set a temp field with a value "Yes" on Commit Action on the Dialog form. Then write another AL on the same action that you performed to invoke the Dialog form at a later execution order and check if the temp field is set to "Yes". If it is then save the record. Hope this helps. Regards,Roney Samuel Varghese
On 9/22/06, L. J. Head <[EMAIL PROTECTED]> wrote: 
** 

Here is the situation.  Form A opens Dialog of Form B.  On button press on Dialog B I want to set a field on Form A and Save the record of form A.
 
I have the button press on Dialog B performing an Event
I have an AL retrieving that event and doing a setfield for me...this all works.  When I run logging I see the 'Commit Changes' action fire...but it doesn't commit changes...anyone else experience this and know of a work around?
 
AR 6.3
L. J. HeadSoftware EngineerRemedy Approved Consultant
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Error with install but server starts

[Christopher Crowder]

**








All, 

    We have a new unlicensed
server we are bringing up for testing (migration from 6.0.1 patch 1406 to 6.3). 
Problem is after system start up we get an error concerning Oracle but the
system itself comes up functional.  Oracle 9.2.0.5 and SUN OS 5.9 

 

Error: 390600
: Failure during SQL operation to the database (ARERR 552)

  
ORA-12154: TNS:could not resolve service name

 

    We have verified the SID, TWO-TASK,
and tnsnames.ora file are correct.  Tnsping also works without error and have
requested a server license in the meantime.

 

 

    

    

 





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Re: OT:ARSPerl - Error while installing

[Thilo Stapff]

The ARSperl Makefile.PL has problems handling directory names containing 
space characters (in this case "Program Files" and "AR System").
As a workaround, you might copy the "Api" directory to some other 
location and compile against this copy.


Regards,
Thilo Stapff



Chapman, Gary schrieb:

**
Hi Listers,
 
I wonder if some one could help me with an issue I have while attempting 
to run the makefile.pl for ARSPerl.

I get the following error: -
 
/Generating serverTypeInfoHints.h ..

The system cannot find the file specified.
something went wrong when i ran "E:\Perl\bin\perl.exe infra/exsi.pl < 
E:/Program
 Files/AR System/Arserver/Api/include/ar.h > serverTypeInfoHints.h" (rv 
= 256, e

xpected 0) at E:\Perl\ARSperl-1.85\Makefile.PL line 213./
 
I am just learning PERL so I can imagine it's something I'm doing 
horribly wrong.
 
Thanks in advance,

* *

*Regards,
Gary Chapman* 
*Application Support*


T +44(0)1908 696000
D +44(0)1908 257446

F +44(0)1908 692791

E [EMAIL PROTECTED] _
W _http://www.imserv.invensys.com_ 

IMServ Europe Ltd
Scorpio Rockingham Drive Linford Wood Milton Keynes MK14 6LY
Registered in England and Wales No.2749624
Registered Address: Invensys Portland House Stag Place London SW1E 5BF

Disclaimer Notice
This message/attachment(s) are CONFIDENTIAL and may contain LEGALLY 
PRIVILEGED information. If this message/attachment(s) were not intended 
for you please contact the sender IMMEDIATELY and delete this 
message/attachment(s) from your computer. You must not copy, forward or 
disclose the contents of this message/attachment(s) to any other person. 
The views/opinions in this message are solely of the author and do not 
necessarily represent those of the company. Please check this 
message/attachment(s) for the presence of viruses. No liability for any 
damage caused by any virus transmitted by this message/attachment(s) is 
accepted by the company.


 
__20060125___This posting was submitted with HTML in 
it___


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Re: Remedy/Blackberry interface - timestamp one hour off

[Carey Matthew Black]

David,

So here is how I think it all works...


An ARS Web Service has to pass through a Mid-Tier. That Mid-tier may
or may not be configured to use a preference server. That will drive
if the users individual preferences are a part of this equation or
not.

Based on your response I would guess that the Mid-Tier is configured
to use a preference server. I would also guess that if the
user/Mid-tier does not have a set of preference for the give user it
will default to the TZ for the OS of that Web server is running on. If
that is accurate and the ARS Server TZ setting is correct then the
values should be "correct". (They still may not be what you expect,
but they should be correct.)


I would try to verify these things with the following tests:

1) Login to the Mid-tier config (/arsys/shared/config/config.jsp)
1.a) Change a setting and save them. This will update the
.../mid-tier/WEB-INF/classes/config.properties
file. The second line in that file will have a timestamp and a
timezone listed in it. Verify that it is correct.
1.b) Also verify that "Preference Server(s)" setting while your there.
You will need that values for part #3.

2) Check the Server information in the Admin Tool
2.a) Login to the Admin tool, select the AR Server and click on
File->"Server Information..."
2.b) Check the "Platform" tab and verify that the "Server Time" value
is correct.

3) Check the User Preference record(s) for the user in question.

4) Last but not least...
   If you still think things are sideways... look at the DB data and
translate it from epoch GMT to the right timezone value and confirm
that the value your expecting to see is the correct value.

HTH.

And no worries about being a digester. :) But if you mention that in
your posts then people might know to send you the mail directly too.
:)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 9/27/06, CHAN, DAVID2 <[EMAIL PROTECTED]> wrote:

Hi Carey

Our Dev is split amongst a number of servers (web/db/app) and all server
timezone setting are set as Eastern Time zone with Daylight Savings
checked.

Are there other timezone setting other than the server & User tool
setting that I could have missed...  Are there any timezone settings
related to Web Services?

We are not using the Preference Server option on login... but I have
been testing different user using different User preference server
settings but timestamp is still on hour off

If I chose AST (Atlantic Saving Time = GMT-4) in my User tool setting,
the timestamp will showing correctly on the Blackberry... but the
Windows User client shows the wrong timestamp.

Thanks... dave

Ps: sorry for one day response... I am a digester


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Re: OT:ARSPerl - Error while installing

[Frank Caruso]

**
If you are doing this on a Windows platform then you can make is a bit easier for yourself by using a Perl build from www.activestate.com. Download and install it. Then get ARSPerl  from this link:
http://prdownloads.sourceforge.net/arsperl/arsperl_184_63.zip?downloadI put the ZIP in the same folder as Perl (C:\Perl).
Unpack its contents, two files, and the alter the .ppd file removing the "x86/" reference.From a DOS prompt in the C:\perl folder type "ppm install ars184_63.ppd".This works for me and I've installed perl and ARS Perl a bunch of times.
Hope this helps.On 9/27/06, Thilo Stapff <[EMAIL PROTECTED]> wrote:
The ARSperl Makefile.PL has problems handling directory names containingspace characters (in this case "Program Files" and "AR System").
As a workaround, you might copy the "Api" directory to some otherlocation and compile against this copy.Regards,Thilo StapffChapman, Gary schrieb:> **> Hi Listers,
>> I wonder if some one could help me with an issue I have while attempting> to run the makefile.pl for ARSPerl.> I get the following error: ->> /Generating serverTypeInfoHints.h ..
> The system cannot find the file specified.> something went wrong when i ran "E:\Perl\bin\perl.exe infra/exsi.pl <> E:/Program>  Files/AR System/Arserver/Api/include/ar.h > serverTypeInfoHints.h
" (rv> = 256, e> xpected 0) at E:\Perl\ARSperl-1.85\Makefile.PL line 213./>> I am just learning PERL so I can imagine it's something I'm doing> horribly wrong.>> Thanks in advance,
> * *>> *Regards,> Gary Chapman*> *Application Support*>> T +44(0)1908 696000> D +44(0)1908 257446>> F +44(0)1908 692791>> E _gary.chapman@
imserv.invensys.com _> W _http://www.imserv.invensys.com_ >> IMServ Europe Ltd
> Scorpio Rockingham Drive Linford Wood Milton Keynes MK14 6LY> Registered in England and Wales No.2749624> Registered Address: Invensys Portland House Stag Place London SW1E 5BF>> Disclaimer Notice
> This message/attachment(s) are CONFIDENTIAL and may contain LEGALLY> PRIVILEGED information. If this message/attachment(s) were not intended> for you please contact the sender IMMEDIATELY and delete this
> message/attachment(s) from your computer. You must not copy, forward or> disclose the contents of this message/attachment(s) to any other person.> The views/opinions in this message are solely of the author and do not
> necessarily represent those of the company. Please check this> message/attachment(s) for the presence of viruses. No liability for any> damage caused by any virus transmitted by this message/attachment(s) is
> accepted by the company.>>> __20060125___This posting was submitted with HTML in> it__
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineer
www.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___

Re: Error with install but server starts

[Frank Caruso]

**
Does your ar.conf file contian the correct database pointer?On 9/27/06, Christopher Crowder <[EMAIL PROTECTED]
> wrote:**













All, 

    We have a new unlicensed
server we are bringing up for testing (migration from 6.0.1 patch 1406 to 6.3). 
Problem is after system start up we get an error concerning Oracle but the
system itself comes up functional.  Oracle 9.2.0.5 and SUN OS 5.9 

 

Error: 390600
: Failure during SQL operation to the database (ARERR 552)

  
ORA-12154: TNS:could not resolve service name

 

    We have verified the SID, TWO-TASK,
and tnsnames.ora file are correct.  Tnsping also works without error and have
requested a server license in the meantime.

 

 

    

    

 





SunCom is the wireless company that's committed to doing things differently. 

Things we want you to know.

This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication may contain material protected by the attorney-client privilege. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.





__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___
-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___

Re: Error with install but server starts

[Grooms, Frederick W]

**



In your ar.conf file on the server do you have the 
Oracle-Two-Task line defined correctly?
 
On our Sun servers we define in the environment the 
following variables for Oracle:
   
ORACLE_HOME=/apps/oracle/product/9.2.0   
ORACLE_SID=ARS   ORACLE_TERM=xterm   
TNS_ADMIN=/apps/oracle/product/9.2.0/network/admin   
TWO_TASK=ARS_DEV
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Christopher 
CrowderSent: Wednesday, September 27, 2006 9:31 AMTo: 
arslist@ARSLIST.ORGSubject: Error with install but server 
starts
** 




All, 

    
We have a new unlicensed server we are bringing up for testing (migration from 
6.0.1 patch 1406 to 6.3).  Problem is after system start up we get an error 
concerning Oracle but the system itself comes up functional.  Oracle 
9.2.0.5 and SUN OS 5.9 
 
Error: 
390600 : Failure during SQL operation to the database (ARERR 
552)
   
ORA-12154: TNS:could not resolve service name
 
    
We have verified the SID, TWO-TASK, and tnsnames.ora file are correct.  
Tnsping also works without error and have requested a server license in the 
meantime.
 
SunCom is the wireless company that's committed to doing 
things differently. Things we want you to know.This e-mail and 
any files transmitted with it are confidential and are intended solely for the 
use of the individual or entity to whom they are addressed. This communication 
may contain material protected by the attorney-client privilege. If you are not 
the intended recipient or the person responsible for delivering the e-mail to 
the intended recipient, be advised that you have received this e-mail in error 
and that any use, dissemination, forwarding, printing or copying of this e-mail 
is strictly prohibited. 
 
__20060125___This posting was submitted with HTML in it___

Re: Filter Guides and Selected Fields in Notify

[Carey Matthew Black]

Lisa,

Are you  by chance using an email Template to format the outbound email?

Your sure that the temporary fields passed this test too?
"Fields have Public permissions"

When you look at the Email Messages record "Advanced" look you should
see fields and values in the "Variable Replacement"(tab) and 'Field
Values' (field). Do you see them there at all?


Can you try the following? Does it work?
 Have your active link create the record then have it modify that
record to actually send the notification. Do the values show up then?
If your active link can not modify the record then have the submit
filter do a push to the current record (in phase 2) to trigger a
modify and send the notifications then.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/27/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:

Already have the `! At the end of my filter (in the filter guide) and I
also tried copying the field values to temporary fields and using THOSE
fields in the "selected values" fields.  This is a stumper for me.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Tuesday, September 26, 2006 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Guides and Selected Fields in Notify

Lisa,

Name the filter in the guide such that it ends in a `! (that is a back
tick and an exclamation mark)

( The notify action is a "Phase 3" action and your trying to send
multiple of them from from the same fields.)

Also it _MIGHT_ be necessary for you to copy the field values out of the
table field columns and into a local field for this to work too.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/26/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
> **
>
>
> I have an active link with a button that pushes 4 fields to Form A.
>
> I have a filter to execute on "Submit" for Form A to call a Filter
guide.
>
> The filter guide has only one filter (Filter A) in it.  It loops
> through a table on Form A to find email addresses and then does a
> Notify (email) that have 4 selected fields in the "Include Fields"
box.
>
>
> My problem is that the selected fields do not come through in the
email.
>
> Dummy Checks:
> Fields have Public permissions - check HTML file for email has all the

> fields spelled correctly - check I even created a filter (Filter B)
> that would run independent of the filter guide with the same Notify
> criteria and it works (the email comes with all the selected field
> info).
>
> When I took a look at the workflow.log file, I saw that the 4 fields
> do not look like they get pushed until the very end of the workflow
> (the Filter Guide runs immediately).  So in Filter A, I added temp
> fields and set these four fields to the temp fields.  I changed my
> HTML email to reflect the new temp fields (and the selected fields)
> and still no selected fields come over.
>
> Do filter guides not pass the selected fields in a Notify Action?
>
>  Also, I'm kind of flustered that the workflow.log shows EVERYTHING
> that the email engine is doing EXCEPT when it passes the selected
fields.
>
>
>
> Lisa Kemes
> Tyco Electronics
> Remedy Support
> 100 Amp Drive
> Harrisburg, PA 17112
> 717-810-3361
> P
> Please consider your environmental
> responsibility before printing this e-mail
> __20060125___This posting was submitted with HTML
> in it___


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Re: Error with install but server starts

[Christopher Crowder]

**








Yup, it is defined correctly.  Have tried
every possible definition as well.

Thanks

 

 









From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, September 27,
2006 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with install but
server starts



 

In your ar.conf file on the server do you
have the Oracle-Two-Task line defined correctly?

 

On our Sun servers we define in the
environment the following variables for Oracle:

   ORACLE_HOME=/apps/oracle/product/9.2.0
   ORACLE_SID=ARS
   ORACLE_TERM=xterm
   TNS_ADMIN=/apps/oracle/product/9.2.0/network/admin
   TWO_TASK=ARS_DEV

Fred

 







From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Crowder
Sent: Wednesday, September 27,
2006 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Error with install but
server starts

** 

All, 

   
We have a new unlicensed server we are bringing up for testing (migration from
6.0.1 patch 1406 to 6.3).  Problem is after system start up we get an
error concerning Oracle but the system itself comes up functional.  Oracle
9.2.0.5 and SUN OS 5.9 

 

Error:
390600 : Failure during SQL operation to the database (ARERR 552)

  
ORA-12154: TNS:could not resolve service name

 

   
We have verified the SID, TWO-TASK, and tnsnames.ora file are correct. 
Tnsping also works without error and have requested a server license in the
meantime.

 


SunCom is the wireless company that's committed to doing things differently. 

Things we want you to know.

This e-mail and any files transmitted with it are confidential and are intended
solely for the use of the individual or entity to whom they are addressed. This
communication may contain material protected by the attorney-client privilege.
If you are not the intended recipient or the person responsible for delivering
the e-mail to the intended recipient, be advised that you have received this
e-mail in error and that any use, dissemination, forwarding, printing or
copying of this e-mail is strictly prohibited.
 



 








__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: OT:ARSPerl - Error while installing

[Chapman, Gary]

A gave this a try. The install completed without the error this time.
However, I then tried to run a test Perl script to no avail.

I received the following: -

Can't locate ARS.pm in @INC (@INC contains: E:/Perl/lib E:/Perl/site/lib
.) at E:\Perl\ARSperl-1.85\example\AddUsersToGroup.pl line 34.
BEGIN failed--compilation aborted at
E:\Perl\ARSperl-1.85\example\AddUsersToGroup.pl line 34.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thilo Stapff
Sent: 27 September 2006 15:21
To: arslist@ARSLIST.ORG
Subject: Re: OT:ARSPerl - Error while installing

The ARSperl Makefile.PL has problems handling directory names containing
space characters (in this case "Program Files" and "AR System").
As a workaround, you might copy the "Api" directory to some other
location and compile against this copy.

Regards,
Thilo Stapff



Chapman, Gary schrieb:
> **
> Hi Listers,
>  
> I wonder if some one could help me with an issue I have while 
> attempting to run the makefile.pl for ARSPerl.
> I get the following error: -
>  
> /Generating serverTypeInfoHints.h ..
> The system cannot find the file specified.
> something went wrong when i ran "E:\Perl\bin\perl.exe infra/exsi.pl < 
> E:/Program  Files/AR System/Arserver/Api/include/ar.h > 
> serverTypeInfoHints.h" (rv = 256, e xpected 0) at 
> E:\Perl\ARSperl-1.85\Makefile.PL line 213./
>  
> I am just learning PERL so I can imagine it's something I'm doing 
> horribly wrong.
>  
> Thanks in advance,
> * *
> 
> *Regards,
> Gary Chapman*
> *Application Support*
> 
> T +44(0)1908 696000
> D +44(0)1908 257446
> 
> F +44(0)1908 692791
> 
> E [EMAIL PROTECTED] _
> W _http://www.imserv.invensys.com_ 
> 
> IMServ Europe Ltd
> Scorpio Rockingham Drive Linford Wood Milton Keynes MK14 6LY 
> Registered in England and Wales No.2749624 Registered Address: 
> Invensys Portland House Stag Place London SW1E 5BF
> 
> Disclaimer Notice
> This message/attachment(s) are CONFIDENTIAL and may contain LEGALLY 
> PRIVILEGED information. If this message/attachment(s) were not 
> intended for you please contact the sender IMMEDIATELY and delete this
> message/attachment(s) from your computer. You must not copy, forward 
> or disclose the contents of this message/attachment(s) to any other
person.
> The views/opinions in this message are solely of the author and do not

> necessarily represent those of the company. Please check this
> message/attachment(s) for the presence of viruses. No liability for 
> any damage caused by any virus transmitted by this 
> message/attachment(s) is accepted by the company.
> 
>  
> __20060125___This posting was submitted with HTML 
> in it___


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

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Re: OT:ARSPerl - Error while installing

[Chapman, Gary]

**



Hi Frank,
 
I tried that as suggested but that was the version I have 
already tried. I may have misunderstood but I had many more than 2 files and 
none were .ppd.
 
Thanks anyway,
 
Gary


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank 
CarusoSent: 27 September 2006 15:44To: 
arslist@ARSLIST.ORGSubject: Re: OT:ARSPerl - Error while 
installing
** If you are doing this on a Windows platform then you can make is a 
bit easier for yourself by using a Perl build from www.activestate.com. Download and install 
it. Then get ARSPerl  from this link: http://prdownloads.sourceforge.net/arsperl/arsperl_184_63.zip?downloadI 
put the ZIP in the same folder as Perl (C:\Perl). Unpack its contents, two 
files, and the alter the .ppd file removing the "x86/" reference.From a DOS 
prompt in the C:\perl folder type "ppm install ars184_63.ppd".This works 
for me and I've installed perl and ARS Perl a bunch of times. Hope this 
helps.
On 9/27/06, Thilo 
Stapff <[EMAIL PROTECTED]> 
wrote: 
The 
  ARSperl Makefile.PL has problems handling directory names containingspace 
  characters (in this case "Program Files" and "AR System"). As a 
  workaround, you might copy the "Api" directory to some otherlocation and 
  compile against this copy.Regards,Thilo 
  StapffChapman, Gary schrieb:> **> Hi Listers, 
  >> I wonder if some one could help me with an issue I have while 
  attempting> to run the makefile.pl for ARSPerl.> I get the 
  following error: ->> /Generating serverTypeInfoHints.h .. 
  > The system cannot find the file specified.> something went 
  wrong when i ran "E:\Perl\bin\perl.exe infra/exsi.pl <> 
  E:/Program>  Files/AR System/Arserver/Api/include/ar.h > 
  serverTypeInfoHints.h " (rv> = 256, e> xpected 0) at 
  E:\Perl\ARSperl-1.85\Makefile.PL line 213./>> I am just learning 
  PERL so I can imagine it's something I'm doing> horribly 
  wrong.>> Thanks in advance, > * *>> 
  *Regards,> Gary Chapman*> *Application Support*>> 
  T +44(0)1908 696000> D +44(0)1908 257446>> F +44(0)1908 
  692791>> E _gary.chapman@ imserv.invensys.com _> W 
  _http://www.imserv.invensys.com_ >> 
  IMServ Europe Ltd > Scorpio Rockingham Drive Linford Wood Milton Keynes 
  MK14 6LY> Registered in England and Wales No.2749624> Registered 
  Address: Invensys Portland House Stag Place London SW1E 5BF>> 
  Disclaimer Notice > This message/attachment(s) are CONFIDENTIAL and may 
  contain LEGALLY> PRIVILEGED information. If this message/attachment(s) 
  were not intended> for you please contact the sender IMMEDIATELY and 
  delete this > message/attachment(s) from your computer. You must not 
  copy, forward or> disclose the contents of this message/attachment(s) 
  to any other person.> The views/opinions in this message are solely of 
  the author and do not > necessarily represent those of the company. 
  Please check this> message/attachment(s) for the presence of viruses. 
  No liability for any> damage caused by any virus transmitted by this 
  message/attachment(s) is > accepted by the 
  company.>>> __20060125___This posting 
  was submitted with HTML in> 
  it__ 
  UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior Remedy 
Engineer www.specificintegration.com703-376-1249 
__20060125___This posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML in it___

Re: OT:ARSPerl - Error while installing

[Frank Caruso]

**
There are two different builds of ARS Perl. If you use the link I provided it will give the PPM version which only contains two files. There are others which contian the complete distribution.
On 9/27/06, Chapman, Gary <[EMAIL PROTECTED]> wrote:
**





Hi Frank,
 
I tried that as suggested but that was the version I have 
already tried. I may have misunderstood but I had many more than 2 files and 
none were .ppd.
 
Thanks anyway,
 
Gary


From: Action Request System discussion 
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank 
CarusoSent: 27 September 2006 15:44To: 
arslist@ARSLIST.ORGSubject: Re: OT:ARSPerl - Error while 
installing
** If you are doing this on a Windows platform then you can make is a 
bit easier for yourself by using a Perl build from www.activestate.com. Download and install 
it. Then get ARSPerl  from this link: http://prdownloads.sourceforge.net/arsperl/arsperl_184_63.zip?download
I 
put the ZIP in the same folder as Perl (C:\Perl). Unpack its contents, two 
files, and the alter the .ppd file removing the "x86/" reference.From a DOS 
prompt in the C:\perl folder type "ppm install ars184_63.ppd".This works 
for me and I've installed perl and ARS Perl a bunch of times. Hope this 
helps.
On 9/27/06, Thilo 
Stapff <[EMAIL PROTECTED]> 
wrote: 
The 
  ARSperl Makefile.PL has problems handling directory names containingspace 
  characters (in this case "Program Files" and "AR System"). As a 
  workaround, you might copy the "Api" directory to some otherlocation and 
  compile against this copy.Regards,Thilo 
  StapffChapman, Gary schrieb:> **> Hi Listers, 
  >> I wonder if some one could help me with an issue I have while 
  attempting> to run the makefile.pl for ARSPerl.> I get the 
  following error: ->> /Generating serverTypeInfoHints.h .. 
  > The system cannot find the file specified.> something went 
  wrong when i ran "E:\Perl\bin\perl.exe infra/exsi.pl <> 
  E:/Program>  Files/AR System/Arserver/Api/include/ar.h > 
  serverTypeInfoHints.h " (rv> = 256, e> xpected 0) at 
  E:\Perl\ARSperl-1.85\Makefile.PL line 213./>> I am just learning 
  PERL so I can imagine it's something I'm doing> horribly 
  wrong.>> Thanks in advance, > * *>> 
  *Regards,> Gary Chapman*> *Application Support*>> 
  T +44(0)1908 696000> D +44(0)1908 257446>> F +44(0)1908 
  692791>> E _gary.chapman@ imserv.invensys.com _> W 
  _http://www.imserv.invensys.com_ >> 
  IMServ Europe Ltd > Scorpio Rockingham Drive Linford Wood Milton Keynes 
  MK14 6LY> Registered in England and Wales No.2749624> Registered 
  Address: Invensys Portland House Stag Place London SW1E 5BF>> 
  Disclaimer Notice > This message/attachment(s) are CONFIDENTIAL and may 
  contain LEGALLY> PRIVILEGED information. If this message/attachment(s) 
  were not intended> for you please contact the sender IMMEDIATELY and 
  delete this > message/attachment(s) from your computer. You must not 
  copy, forward or> disclose the contents of this message/attachment(s) 
  to any other person.> The views/opinions in this message are solely of 
  the author and do not > necessarily represent those of the company. 
  Please check this> message/attachment(s) for the presence of viruses. 
  No liability for any> damage caused by any virus transmitted by this 
  message/attachment(s) is > accepted by the 
  company.>>> __20060125___This posting 
  was submitted with HTML in> 
  it__ 
  UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
-- Frank CarusoSpecific Integration, Inc.Senior Remedy 
Engineer www.specificintegration.com703-376-1249 
__20060125___This posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML in it___

-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___

Re: OT:ARSPerl - Error while installing

[Chapman, Gary]

**



My apologies Frank. I downloaded it by following the link 
but then unpacked the one I already had.
Most people would call it stupidity I would call 
it the result of a long brain intensive day Hell, Who am I kidding. I will 
give it another go.
 
Thanks again


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank 
CarusoSent: 27 September 2006 16:10To: 
arslist@ARSLIST.ORGSubject: Re: OT:ARSPerl - Error while 
installing
** There are two different builds of ARS Perl. If you use the link I 
provided it will give the PPM version which only contains two files. There are 
others which contian the complete distribution.
On 9/27/06, Chapman, 
Gary <[EMAIL PROTECTED]> 
wrote:
** 

  
  Hi 
  Frank,
   
  I tried 
  that as suggested but that was the version I have already tried. I may have 
  misunderstood but I had many more than 2 files and none were 
  .ppd.
   
  Thanks 
  anyway,
   
  Gary
  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:arslist@ARSLIST.ORG] On 
  Behalf Of Frank CarusoSent: 27 September 2006 
  15:44To: arslist@ARSLIST.ORGSubject: Re: OT:ARSPerl - 
  Error while installing
  ** If you are doing this on a Windows platform then you can make is 
  a bit easier for yourself by using a Perl build from www.activestate.com. 
  Download and install it. Then get ARSPerl  from this link: http://prdownloads.sourceforge.net/arsperl/arsperl_184_63.zip?download 
  I put the ZIP in the same folder as Perl (C:\Perl). Unpack its 
  contents, two files, and the alter the .ppd file removing the "x86/" 
  reference.From a DOS prompt in the C:\perl folder type "ppm install 
  ars184_63.ppd".This works for me and I've installed perl and ARS Perl 
  a bunch of times. Hope this helps.
  On 9/27/06, Thilo 
  Stapff <[EMAIL PROTECTED]> wrote: 
  The 
ARSperl Makefile.PL has problems handling directory names 
containingspace characters (in this case "Program Files" and "AR 
System"). As a workaround, you might copy the "Api" directory to some 
otherlocation and compile against this copy.Regards,Thilo 
StapffChapman, Gary schrieb:> **> Hi Listers, 
>> I wonder if some one could help me with an issue I have 
while attempting> to run the makefile.pl for ARSPerl.> I get 
the following error: ->> /Generating serverTypeInfoHints.h .. 
> The system cannot find the file specified.> something went 
wrong when i ran "E:\Perl\bin\perl.exe infra/exsi.pl <> 
E:/Program>  Files/AR System/Arserver/Api/include/ar.h > 
serverTypeInfoHints.h " (rv> = 256, e> xpected 0) at 
E:\Perl\ARSperl-1.85\Makefile.PL line 213./>> I am just 
learning PERL so I can imagine it's something I'm doing> horribly 
wrong.>> Thanks in advance, > * *>> 
*Regards,> Gary Chapman*> *Application 
Support*>> T +44(0)1908 696000> D +44(0)1908 
257446>> F +44(0)1908 692791>> E _gary.chapman@ 
imserv.invensys.com 
_> W _http://www.imserv.invensys.com_ >> IMServ 
Europe Ltd > Scorpio Rockingham Drive Linford Wood Milton Keynes MK14 
6LY> Registered in England and Wales No.2749624> Registered 
Address: Invensys Portland House Stag Place London SW1E 5BF>> 
Disclaimer Notice > This message/attachment(s) are CONFIDENTIAL and 
may contain LEGALLY> PRIVILEGED information. If this 
message/attachment(s) were not intended> for you please contact the 
sender IMMEDIATELY and delete this > message/attachment(s) from your 
computer. You must not copy, forward or> disclose the contents of 
this message/attachment(s) to any other person.> The views/opinions 
in this message are solely of the author and do not > necessarily 
represent those of the company. Please check this> 
message/attachment(s) for the presence of viruses. No liability for 
any> damage caused by any virus transmitted by this 
message/attachment(s) is > accepted by the 
company.>>> __20060125___This 
posting was submitted with HTML in> 
it__ 
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior 
  Remedy Engineer www.specificintegration.com703-376-1249 
  __20060125___This posting was submitted with HTML in it___ 
  __20060125___This posting was submitted with HTML in 
  it___ -- Frank CarusoSpecific 
Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 
__20060125___This posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML in it___

Re: Remedy Disaster Recovery Solutions

[John Sundberg]

**
The comments people have supplied are consistent with the strategy we used.However, one thing I felt was great was that we swapped our prod server to the backup every month. (even months - server a was prod, odd months - server b was prod) The first 5 times or so - we learned a lot (DNS caching issues and stuff like that) - but eventually we had it down quite nice.Oh - we did this for years - eventually to the point where we did not swap the machines anymore. Then (guess what happened) - mgmt saw the backup as an idle box and gave people access to it - which then caused problems for future swaps. (So the lesson is - hold on tight to both machines)-John John David Sundberg235 East 6th Street, Suite 400BSt. Paul, MN 55101(651) 556-0930-work(651) 247-6766-cell(651) 695-8577-fax[EMAIL PROTECTED] On Sep 22, 2006, at 10:47 AM, Marino, Melanie A wrote:**   Can anyone share with me what their company is using for Remedy Disaster Recovery?  We are looking to replicate our Remedy production environment to another site in real-time and switch back and forth between the servers as needed.  We are trying to determine the best solution.  We are running on a Solaris machine and an Oracle DB.   Your help would be greatly appreciated.   Thanks, Melanie Marino Project Manager KPMG LLP [EMAIL PROTECTED]  *  The information in this email is confidential and may be legally privileged.  It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter.* __20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Remedy Web service client - get list operation

[O'Hara, Jim]

Thanks, Atul 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra
Sent: Tuesday, September 26, 2006 7:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Web service client - get list operation

As far as I remember, remedy does not "support" the getlist function
i.e. it just gets the first record.

> - Original Message -
> From: "Jim O'Hara" <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Subject: Remedy Web service client - get list operation
> Date: Tue, 26 Sep 2006 19:58:23 -0400
> 
> 
> I am not the programmer and don't know much Java.  But a programmer 
> here is having trouble with a Remedy web service that has a getlist
operation.
> They are only retrieving one record, when several meet the criteria.
> 
> Does anyone have a simple code sample or pseudo code for retrieving 
> via getlist?
> 
> Thanks,
> Jim O'Hara
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at 
> http://www.wwrug.org

>


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Re: Remedy Web service client - get list operation

[O'Hara, Jim]

Thanks, Carey 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, September 27, 2006 4:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Web service client - get list operation

Jim,

Have you reviewed the "Web Service Java Test Client" available on the
developer community? Note it is dated to v5.1, but I would expect the
details to be very similar if not identical to v6.3 and likely even v7.


I have not fully reviewed that download. However the Web Service def
included does includes a "OpGetList" operation. So I would guess that
the client would cover that in it's test case too.

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/26/06, Jim O'Hara <[EMAIL PROTECTED]> wrote:
> I am not the programmer and don't know much Java.  But a programmer 
> here is having trouble with a Remedy web service that has a getlist
operation.
> They are only retrieving one record, when several meet the criteria.
>
> Does anyone have a simple code sample or pseudo code for retrieving 
> via getlist?
>
> Thanks,
> Jim O'Hara


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Re: Filter Guides and Selected Fields in Notify

[Kemes, Lisa]

Carey, I'm really appreciating your help, but no luck

All my temp fields have public permissions.

I am using an email template (html) to format the outbound email.

I'm not sure I understand about looking at the Email Messages record,
where would I find that?

I now have my filter set to kick off on a modify, so it calls the filter
when there is a modification instead of on Submit.

Again, I created another filter outside of the filter guide to kick off
as well (on modify) and the notify email comes over just fine.  (with
the selected values.) Same fields, same everything

I'm starting to think that Notify Selected values somehow get "lost" in
a filter within the filter guide?

Lisa

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, September 27, 2006 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Guides and Selected Fields in Notify

Lisa,

Are you  by chance using an email Template to format the outbound email?

Your sure that the temporary fields passed this test too?
"Fields have Public permissions"

When you look at the Email Messages record "Advanced" look you should
see fields and values in the "Variable Replacement"(tab) and 'Field
Values' (field). Do you see them there at all?


Can you try the following? Does it work?
  Have your active link create the record then have it modify that
record to actually send the notification. Do the values show up then?
If your active link can not modify the record then have the submit
filter do a push to the current record (in phase 2) to trigger a modify
and send the notifications then.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/27/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
> Already have the `! At the end of my filter (in the filter guide) and 
> I also tried copying the field values to temporary fields and using 
> THOSE fields in the "selected values" fields.  This is a stumper for
me.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Tuesday, September 26, 2006 5:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter Guides and Selected Fields in Notify
>
> Lisa,
>
> Name the filter in the guide such that it ends in a `! (that is a back

> tick and an exclamation mark)
>
> ( The notify action is a "Phase 3" action and your trying to send 
> multiple of them from from the same fields.)
>
> Also it _MIGHT_ be necessary for you to copy the field values out of 
> the table field columns and into a local field for this to work too.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/26/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> > I have an active link with a button that pushes 4 fields to Form A.
> >
> > I have a filter to execute on "Submit" for Form A to call a Filter
> guide.
> >
> > The filter guide has only one filter (Filter A) in it.  It loops 
> > through a table on Form A to find email addresses and then does a 
> > Notify (email) that have 4 selected fields in the "Include Fields"
> box.
> >
> >
> > My problem is that the selected fields do not come through in the
> email.
> >
> > Dummy Checks:
> > Fields have Public permissions - check HTML file for email has all 
> > the
>
> > fields spelled correctly - check I even created a filter (Filter B) 
> > that would run independent of the filter guide with the same Notify 
> > criteria and it works (the email comes with all the selected field 
> > info).
> >
> > When I took a look at the workflow.log file, I saw that the 4 fields

> > do not look like they get pushed until the very end of the workflow 
> > (the Filter Guide runs immediately).  So in Filter A, I added temp 
> > fields and set these four fields to the temp fields.  I changed my 
> > HTML email to reflect the new temp fields (and the selected fields) 
> > and still no selected fields come over.
> >
> > Do filter guides not pass the selected fields in a Notify Action?
> >
> >  Also, I'm kind of flustered that the workflow.log shows EVERYTHING 
> > that the email engine is doing EXCEPT when it passes the selected
> fields.
> >
> >
> >
> > Lisa Kemes
> > Tyco Electronics
> > Remedy Support
> > 100 Amp Drive
> > Harrisburg, PA 17112
> > 717-810-3361
> > P
> > Please consider your environmental
> > responsibility before printing this e-mail 
> > __20060125___This posting was submitted with 
> > HTML in it___
>
> __
> __
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
> __

Re: Filter Guides and Selected Fields in Notify

[Carey Matthew Black]

Lisa,

All "Emails" generated by a Notify action become a record in the "AR
System Email Messages" form. That form is a queue used by the Email
Engine to read from and send emails out. (If there are errors then
they are also visible from there too.) However it is possible that
your "Mailbox Configuration" is also set to delete outgoing records
too. So you might have to check the corresponding "AR System Email
Mailbox Configuration" record too.

Out of curiosity...

What does your HTML template look like?
How do you include "all of the right fields" in the template? (When
the fields that are altered change based on the users interaction with
the record?)

Maybe you can send me that off ARSList?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/27/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:

Carey, I'm really appreciating your help, but no luck

All my temp fields have public permissions.

I am using an email template (html) to format the outbound email.

I'm not sure I understand about looking at the Email Messages record,
where would I find that?

I now have my filter set to kick off on a modify, so it calls the filter
when there is a modification instead of on Submit.

Again, I created another filter outside of the filter guide to kick off
as well (on modify) and the notify email comes over just fine.  (with
the selected values.) Same fields, same everything

I'm starting to think that Notify Selected values somehow get "lost" in
a filter within the filter guide?

Lisa



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, September 27, 2006 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Guides and Selected Fields in Notify

Lisa,

Are you  by chance using an email Template to format the outbound email?

Your sure that the temporary fields passed this test too?
"Fields have Public permissions"

When you look at the Email Messages record "Advanced" look you should
see fields and values in the "Variable Replacement"(tab) and 'Field
Values' (field). Do you see them there at all?


Can you try the following? Does it work?
  Have your active link create the record then have it modify that
record to actually send the notification. Do the values show up then?
If your active link can not modify the record then have the submit
filter do a push to the current record (in phase 2) to trigger a modify
and send the notifications then.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/27/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
> Already have the `! At the end of my filter (in the filter guide) and
> I also tried copying the field values to temporary fields and using
> THOSE fields in the "selected values" fields.  This is a stumper for
me.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Tuesday, September 26, 2006 5:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter Guides and Selected Fields in Notify
>
> Lisa,
>
> Name the filter in the guide such that it ends in a `! (that is a back

> tick and an exclamation mark)
>
> ( The notify action is a "Phase 3" action and your trying to send
> multiple of them from from the same fields.)
>
> Also it _MIGHT_ be necessary for you to copy the field values out of
> the table field columns and into a local field for this to work too.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/26/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> > I have an active link with a button that pushes 4 fields to Form A.
> >
> > I have a filter to execute on "Submit" for Form A to call a Filter
> guide.
> >
> > The filter guide has only one filter (Filter A) in it.  It loops
> > through a table on Form A to find email addresses and then does a
> > Notify (email) that have 4 selected fields in the "Include Fields"
> box.
> >
> >
> > My problem is that the selected fields do not come through in the
> email.
> >
> > Dummy Checks:
> > Fields have Public permissions - check HTML file for email has all
> > the
>
> > fields spelled correctly - check I even created a filter (Filter B)
> > that would run independent of the filter guide with the same Notify
> > criteria and it works (the email comes with all the selected field
> > info).
> >
> > When I took a look at the workflow.log file, I saw that the 4 fields

> > do not look like they get pushed until the very end of the workflow
> > (the Filter Guide runs immediately).  So in 

Re: Date Field/PHP conversion

[Thomas Bean]

Title: Date Field/PHP conversion
**



Brad,
If you need to convert an integer value from a Date field in 
Remedy to a PHP date, you should be able to use the "cal_from_jd" 
function.
 
$phpdate = cal_from_jd($remedydate, 
CAL_GREGORIAN);
 
This returns an array of values related to the given 
date.
 
See http://us2.php.net/manual/en/function.cal-from-jd.php for 
more details.
 
The "jdtounix" and "unixtojd" 
functions may also be useful, depending upon what type of conversion you are 
attempting.
 
HTH,
 
Thomas
 


  - Original Message - 
  From: 
  Brad Welch 
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Tuesday, September 26, 2006 
  13:22
  Subject: Date Field/PHP conversion
  ** 
  
  Remedy's Date Field doesn't use any kind of 
  conventional timestamping that PHP provides… does anyone know of a converstion 
  script/function for PHP to remedy's Date field?  Thanks in advance for 
  any help.
  ARS 5.1.2 SQL 
  2000 Server Windows 2K 
  __20060125___This posting was submitted with HTML in 
  it___
__20060125___This posting was submitted with HTML in it___

Re: Server - Timestamp Issues generating random values

[Robert Molenda]

**








Not really because this is a FILTER and
not an Active Link.

 

My understanding of ‘Timestamps’
was… (including a quick re-read of the basic admin pdf which does not say
to much about this)

 

Filters: TIMESTAMP will always equal
SERVERTIMESTAMP because it is executing on the server, and is not aware of the
client in any fashion.

 

Active Links: TIMESTAMP = Localized Time
at the client where-as SERVERTIMESTAMP = the server timestamp (not localized)

 

So to ensure I’m not loosing cranium
matter, I wrote a small test form with 


 Button to trigger an AL
 Char 1 – char 255
 Char 2 – char 255
 Date/Time 1 – timestamp
 Date/Time 2 – timestamp
 Active Link: (on button click)
 
  Char 1 & Date/Time 1 =
  TIMESTAMP
  Char 2 & Date/Time 2 = SERVERTIMESTAMP
 
 Filter (On Submit)
 
  Char 1 & Date/Time 1 =
  TIMESTAMP
  Char 2 & Date/Time 2 = SERVERTIMESTAMP
 


 

So, since my PC is in the same timezone
(PST) with the server, I set it to Hawaii.

Active Link sets all timestamps = Hawaii
Time! – Including the SERVERTIMESTAMP

**

** I expected a 2 hour
difference in the timestamps

**

Submit sets all timestamps = Server Time

* As expected

 

So I adjusted the time by setting it 30
minutes ahead, but still in Hawaii.

Active Link sets all timestamps = Hawaii
Time! – Including the SERVERTIMESTAMP! But as expected there is the 30
minute difference between the servertime and pc time.

** As expected, but not
localized servertimestamp

Submit sets all timestamps = Server Time

** As expected

 

So enough with playing with the PC Time-zone,
so I set it to PST, and then tweaked the Remedy Time-zone in the client.

1). I noticed that oddly enough HAWAII is
missing from the selection! Guess Remedy/BMC does not expect to sell any ARS to
customers in HI!

2). Results were the same L

 

So that was a “fun test”,
however it still does not explain the base issue that the Create_Date Core
field is different than TIMESTAMP!

 

Thanks for the input!!!



Thanks-n-advance; 

HDT Platform
Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 501 6310 
Fax: +1 408 501 2410 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED]


Quality
begins with your actions.



 









From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, September 27,
2006 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server - Timestamp
Issues generating random values



 





Also have you tried
$SERVERTIMESTAMP$ instead of $TIMESTAMP$
 





Joe D'Souza





Remedy Developer / Consultant,





BearingPoint,





Virginia.





 



-
Original Message 
From: Robert Molenda <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, September 26, 2006 7:27:51 PM
Subject: Re: Server - Timestamp Issues generating random values



Good ideas, I thought about those as well, they happen
randomly through
the year, as well as randomly during the day. 

The run-if on the filter has "no qualification" so it "always
runs" on
Submit, regardless if the field is empty or not.

We also have a act link on copy to new which nukes a bunch of fields we
do not want carried forward, and this is in the list as well.

Thanks-n-advance; 
HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 501 6310 
Fax: +1 408 501 2410 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 
Quality begins with your actions.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, September 26, 2006 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server - Timestamp Issues generating random values

2 things come to mind

1.  Are these records right around a Daylight Savings Time / Standard
Time change? 
2.  Could they be related to some Copy to New functionality? 

#1 would give you values in both directions depending on Spring/Fall.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Tuesday, September 26, 2006 4:47 PM
To: arslist@ARSLIST.ORG
Subject: Server - Timestamp Issues generating random values

I am wondering if someone else has stumbled across this issue.

On a form, we created a "Create Date Copy" field and on Submit (no
run-if) a Filter will simply do a "Set Fields = $TIMESTAMP$" to this
field. This was done as a test to see how long the filters took to run,
and was never removed :-( 

As you might expect, normally there is only a 0 or 1 second difference
between the core field and this copy.

However since 2003 (that would be ARS 4.5) through today (and we're on
6.3, with 5.1.2 in between) intermittently, this "Create Date Copy"
value will differ by HOURS. The majority of time in the past (Create
Date Copy < Create Date) but also a few in the future (Create Date Copy
> Create Date)

They are always HOURS (plus or minus one second, but that is close

Re: Filter Guides and Selected Fields in Notify

[Julie Rockwood]

Hi Lisa,

Do any of the lines in your html template begin with #$$ ?  If so, 
change them to begin with a  (or anything other than a pound sign).


Support was supposed to verify and bug this, though I haven't heard 
from them and probably never will.


HTH,
Julie

At 10:30 AM 9/27/2006, you wrote:

Carey, I'm really appreciating your help, but no luck

All my temp fields have public permissions.

I am using an email template (html) to format the outbound email.

I'm not sure I understand about looking at the Email Messages record,
where would I find that?

I now have my filter set to kick off on a modify, so it calls the filter
when there is a modification instead of on Submit.

Again, I created another filter outside of the filter guide to kick off
as well (on modify) and the notify email comes over just fine.  (with
the selected values.) Same fields, same everything

I'm starting to think that Notify Selected values somehow get "lost" in
a filter within the filter guide?

Lisa



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, September 27, 2006 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Guides and Selected Fields in Notify

Lisa,

Are you  by chance using an email Template to format the outbound email?

Your sure that the temporary fields passed this test too?
"Fields have Public permissions"

When you look at the Email Messages record "Advanced" look you should
see fields and values in the "Variable Replacement"(tab) and 'Field
Values' (field). Do you see them there at all?


Can you try the following? Does it work?
  Have your active link create the record then have it modify that
record to actually send the notification. Do the values show up then?
If your active link can not modify the record then have the submit
filter do a push to the current record (in phase 2) to trigger a modify
and send the notifications then.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/27/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
> Already have the `! At the end of my filter (in the filter guide) and
> I also tried copying the field values to temporary fields and using
> THOSE fields in the "selected values" fields.  This is a stumper for
me.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Tuesday, September 26, 2006 5:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter Guides and Selected Fields in Notify
>
> Lisa,
>
> Name the filter in the guide such that it ends in a `! (that is a back

> tick and an exclamation mark)
>
> ( The notify action is a "Phase 3" action and your trying to send
> multiple of them from from the same fields.)
>
> Also it _MIGHT_ be necessary for you to copy the field values out of
> the table field columns and into a local field for this to work too.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/26/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> > I have an active link with a button that pushes 4 fields to Form A.
> >
> > I have a filter to execute on "Submit" for Form A to call a Filter
> guide.
> >
> > The filter guide has only one filter (Filter A) in it.  It loops
> > through a table on Form A to find email addresses and then does a
> > Notify (email) that have 4 selected fields in the "Include Fields"
> box.
> >
> >
> > My problem is that the selected fields do not come through in the
> email.
> >
> > Dummy Checks:
> > Fields have Public permissions - check HTML file for email has all
> > the
>
> > fields spelled correctly - check I even created a filter (Filter B)
> > that would run independent of the filter guide with the same Notify
> > criteria and it works (the email comes with all the selected field
> > info).
> >
> > When I took a look at the workflow.log file, I saw that the 4 fields

> > do not look like they get pushed until the very end of the workflow
> > (the Filter Guide runs immediately).  So in Filter A, I added temp
> > fields and set these four fields to the temp fields.  I changed my
> > HTML email to reflect the new temp fields (and the selected fields)
> > and still no selected fields come over.
> >
> > Do filter guides not pass the selected fields in a Notify Action?
> >
> >  Also, I'm kind of flustered that the workflow.log shows EVERYTHING
> > that the email engine is doing EXCEPT when it passes the selected
> fields.
> >
> >
> >
> > Lisa Kemes
> > Tyco Electronics
> > Remedy Support
> > 100 Amp Drive
> > Harrisburg, PA 17112
> > 717-810-3361
> > P
> > Please consider your environmental
> > responsibility befor

Application List Vui

[Dylan]

Is it possible to change the vui for a certain group when they click on an
application list link?
I know it's easy enough to do with a normal button and Open Window active
link but I can't find anywhere in the docs that tells you how to change the
vui of an application list link.

___
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Break out Member List from AP:Role form (Approval Server)?

[Rebecca Hammond]

Hi all!

I'm going through the process of trying to remove a whole bunch (hundreds) 
of People/User records - these are people who no longer work in my 
organization.

I know if I use the App. Config. Console, this will blow the users out of 
places like SHR:Assignment.  However, I've found that there can be problems 
if a user is deleted but their login name is still listed as part of a 
Member List in the AP:Role form.  In there, the login is stored with other 
members of the role, separated by a ;

Does anyone have any tricks for editing the AP:Role records when a User 
account is deleted?

Thanks!

___
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Re: Break out Member List from AP:Role form (Approval Server)?

[Thad Esser]

**

Try:

REPLACE($Member List$, $Login Name$,
 "")
followed by
REPLACE($Member List$, ";;",
 ";")

(you could combine them into one if
you wanted)

Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry





"Rebecca Hammond"
<[EMAIL PROTECTED]> 
Sent by: "Action Request System
discussion list(ARSList)" 
09/27/2006 10:28 AM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
Break out Member List from AP:Role form
(Approval Server)?








Hi all!

I'm going through the process of trying to remove a whole bunch (hundreds)

of People/User records - these are people who no longer work in my 
organization.

I know if I use the App. Config. Console, this will blow the users out
of 
places like SHR:Assignment.  However, I've found that there can be
problems 
if a user is deleted but their login name is still listed as part of a

Member List in the AP:Role form.  In there, the login is stored with
other 
members of the role, separated by a ;

Does anyone have any tricks for editing the AP:Role records when a User

account is deleted?

Thanks!

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***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.***

__20060125___This posting was submitted with HTML in it___

Re: Read (floating) license

[Aaron Keller]

Title: Read (floating) license
**








As always with licensing it’s somewhat
vague, but my experience has been this:

 

When a user with a Floating license
assigned to them logs in, they show up in the User License list as
Read(floating) immediately.  

-If they sit there without doing anything,
they disappear from the User License list after a short time (5-10 min)

-If they open a form (in ANY mode), they are
then listed as Floating.

-If they log out, they disappear from the
User License (no matter how they were listed before)

-If they are listed as floating and don’t
take any action for 1 hour, they revert to Read(floating), and shortly
thereafter disappear from the list.

 

As far as floating license token
allocation, I tested our system with 10 licenses, and found:

-There could be more than 10 users marked
as Read(floating) with no problems.

-When users opened any form, in query or
submit mode, they changed to Floating (and took a floating token)

-Once there were 10 users marked Floating,
then other users remained marked as Read(floating) when quering or submitting.

-Users marked as Read(floating) could not
Modify while there were 10 others marked Floating.

-When someone logged out, the next Read(floating)
user to perform an action (query, submit, or modify) was changed to Floating.

 

 





-Aaron

* Email: [EMAIL PROTECTED]













From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Monday, September 25, 2006
11:40 AM
To: arslist@ARSLIST.ORG
Subject: Read (floating) license



 

Hi All, 

We're using ARServer 6.3, Patch 17. 

I'm using Manage User Licenses from the Admin Tool, with the
following options: 
 License Category: Server

 Category: Current Licenses

 License Type: Floating


I was seeing the following: 
 Floating - 10 users 
 Read (floating) - 2 users


Another user who is assigned a Floating license just logged
in, and I am now seeing 
 Floating - 10 users 
 Read (floating) - 3 users


I've double-checked our server licensing, and we have 25 AR
User Floating Licenses. 

I have the feeling I should know this, but it's a Monday, and
I'm not seeing it in the help file or my Admin Guide. 

Does anyone know why 3 of the users are showing a "Read
(floating)" instead of "Floating", when we should have 15 unused
AR User Floating licenses remaining?

Eric Cleereman 





SunCom is the wireless company that's committed to doing things differently. 

Things we want you to know.

This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication may contain material protected by the attorney-client privilege. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.




__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Change Submitter > Submitter Mode Locked

[Mike White]

Michelle,

  I didn't see your question answered.

  In Admin Tool, Server Information, Licenses Page, there's a radio
button field Submitter Mode, with values Locked and Changeable.  You can
set or change it here, but it requires a server recycle (stop/start).  You
can circumvent this by running arsignal (in your "bin" directory, if Unix).

  Changing Submitter Mode itself is harmless.  By allowing it to be
changed, though, you can have records created by one user that appear to
have been created by another.  Just be sure that this is what you want to
allow.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]



   
  "Michelle Gomez"  
   
  <[EMAIL PROTECTED]To:   arslist@ARSLIST.ORG   

  OM>  cc:  
   
  Sent by: "Action Subject:  Change Submitter > 
Submitter Mode Locked  
  Request System
   
  discussion
   
  list(ARSList)"
   
  <[EMAIL PROTECTED]

  ORG>  
   

   

   
  09/25/2006 16:29  
   
  Please respond to 
   
  arslist   
   

   

   




Hello,

What is the best way to safely change submitter mode.  I am assuming it's
at
the DB level using a tool like Toad.  Any suggestions or implications from
doing so.

Thank You,

Michelle

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Mid Tier Logging

[Kyle Whitley]

I am trying to capture the logging of a mid tier forms active links.  I 
have enable logging on the test users via user preferences,  but not all 
on the workflow is appearing in the pop -up window.  It seems to get to 
a point, then dump the log after a new window pops up.  I have attempted 
Global logging via user preferences, but it appears to not be working.  
Is there special syntax for the global logging path ? ARS 6.3 patch 17


Thanks

Kyle

--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

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Re: Mid Tier Logging

[Candace DeCou]

Have you added the group for logging into the Admin tool?  I always
forget that one.  I believe you also have to have your server set up as
a preference server in order to enable that.
:)
Candace

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Wednesday, September 27, 2006 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Logging

I am trying to capture the logging of a mid tier forms active links.  I 
have enable logging on the test users via user preferences,  but not all

on the workflow is appearing in the pop -up window.  It seems to get to 
a point, then dump the log after a new window pops up.  I have attempted

Global logging via user preferences, but it appears to not be working.  
Is there special syntax for the global logging path ? ARS 6.3 patch 17

Thanks

Kyle

-- 
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia


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*
This message contains information from Silicon Valley Bank, or from
one of its affiliates, that may be confidential and privileged.  If
you are not an intended recipient, please refrain from any
disclosure, copying, distribution or use of this information and
note that such actions are prohibited.  If you have received this
transmission in error, please notify the sender immediately by
telephone or by replying to this transmission.

This message may include indicative rate information relating to
one or more products offered through Silicon Valley Bank, or
affiliated broker-dealer, SVB Securities. Rates and yields shown
are provided for informational purposes only, are not guaranteed,
and are subject to market conditions and availability.  Nothing in
this communication shall constitute a solicitation or
recommendation to buy or sell a particular security.
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Institutional Cash Reserves, SVB Securities Liquid Reserves, SVB
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Re: passing ipconfig information

[barbourb . ctr]

**








Has anyone passed the ip address and the
mac address of a client machine from the midtier?  This did work for the thick
client but the midtier errors out.

 









From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Frank Caruso
Sent: Tuesday, September 19, 2006
1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: passing ipconfig
information



 

** This works from the
client. Create an active link that does a set fields $PROCESS$ into a field:

$PROCESS$ cmd /c ipconfig /all

However, you get a large block of text that is not fomratted very well.





On 9/19/06, [EMAIL PROTECTED]
<[EMAIL PROTECTED]
> wrote:



** 





All,

Has
anyone through a Run Process or maybe another method to run an  ipconfig
/all on a client pushing the information from the output to a field within a
Remedy form?  Any ideas would be appreciated.

Thanks,

Brandi

 

Windows
2000 Server

SQL
2000

ARS
6.3

 

 





__20060125___This posting was submitted with HTML
in it___ 








-- 
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted with
HTML in it___ 






__20060125___This posting was submitted with HTML in it___

Re: passing ipconfig information

[L. J. Head]

**



I have gotten the IP using the request.getRemoteAddr() 
function but a quick search of the web indicates that it's not possible to do 
through a JSP
 
L. J. HeadSoftware EngineerRemedy Approved 
Consultant 
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of 
[EMAIL PROTECTED]Sent: Wednesday, September 27, 2006 2:36 
PMTo: arslist@ARSLIST.ORGSubject: Re: passing ipconfig 
information
** 




Has anyone passed the 
ip address and the mac address of a client machine from the midtier?  This 
did work for the thick client but the midtier errors 
out.
 




From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank CarusoSent: Tuesday, September 19, 2006 1:44 
PMTo: arslist@ARSLIST.ORGSubject: Re: passing ipconfig 
information
 
** This works from the client. Create an 
active link that does a set fields $PROCESS$ into a field:$PROCESS$ cmd 
/c ipconfig /allHowever, you get a large block of text that is not 
fomratted very well.

On 9/19/06, [EMAIL PROTECTED] 
<[EMAIL PROTECTED] 
> wrote:

** 


All,
Has 
anyone through a Run Process or maybe another method to run an  ipconfig 
/all on a client pushing the information from the output to a field within a 
Remedy form?  Any ideas would be appreciated.
Thanks,
Brandi
 
Windows 2000 
Server
SQL 
2000
ARS 
6.3
 
 
__20060125___This posting was 
submitted with HTML in it___ 
-- Frank CarusoSpecific 
Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting 
was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Read (floating) license

[Misi Mladoniczky]

Aaron,

I have recently had some communication with Doug Mueller, and you are
almost right.

Opening a form in Submit or Search mode should NOT grab a license, unless
there is workflow that somehow contacts the server when the form is
opened.

There is a difference concerning the user log file, where users does not
show up at all until they try to grab a licenses (i.e. by performing a
search, triggering workflow that does a set-fields, etc.).

Best Regards - Misi, RRR AB, http://www.rrr.se

> As always with licensing it's somewhat vague, but my experience has been
> this:
>
>
>
> When a user with a Floating license assigned to them logs in, they show
> up in the User License list as Read(floating) immediately.
>
> -If they sit there without doing anything, they disappear from the User
> License list after a short time (5-10 min)
>
> -If they open a form (in ANY mode), they are then listed as Floating.
>
> -If they log out, they disappear from the User License (no matter how
> they were listed before)
>
> -If they are listed as floating and don't take any action for 1 hour,
> they revert to Read(floating), and shortly thereafter disappear from the
> list.
>
>
>
> As far as floating license token allocation, I tested our system with 10
> licenses, and found:
>
> -There could be more than 10 users marked as Read(floating) with no
> problems.
>
> -When users opened any form, in query or submit mode, they changed to
> Floating (and took a floating token)
>
> -Once there were 10 users marked Floating, then other users remained
> marked as Read(floating) when quering or submitting.
>
> -Users marked as Read(floating) could not Modify while there were 10
> others marked Floating.
>
> -When someone logged out, the next Read(floating) user to perform an
> action (query, submit, or modify) was changed to Floating.
>
>
>
>
>
> -Aaron
>
> * Email: [EMAIL PROTECTED] 
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
> Sent: Monday, September 25, 2006 11:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Read (floating) license
>
>
>
> Hi All,
>
> We're using ARServer 6.3, Patch 17.
>
> I'm using Manage User Licenses from the Admin Tool, with the following
> options:
>  License Category: Server
>  Category: Current Licenses
>  License Type: Floating
>
> I was seeing the following:
>  Floating - 10 users
>  Read (floating) - 2 users
>
> Another user who is assigned a Floating license just logged in, and I am
> now seeing
>  Floating - 10 users
>  Read (floating) - 3 users
>
> I've double-checked our server licensing, and we have 25 AR User
> Floating Licenses.
>
> I have the feeling I should know this, but it's a Monday, and I'm not
> seeing it in the help file or my Admin Guide.
>
> Does anyone know why 3 of the users are showing a "Read (floating)"
> instead of "Floating", when we should have 15 unused AR User Floating
> licenses remaining?
>
> Eric Cleereman
>
> __20060125___This posting was submitted with HTML in
> it___
>
>
> SunCom is the wireless company that's committed to doing things
> differently.
>
> Things we want you to know.
>
> This e-mail and any files transmitted with it are confidential and are
> intended solely for the use of the individual or entity to whom they are
> addressed. This communication may contain material protected by the
> attorney-client privilege. If you are not the intended recipient or the
> person responsible for delivering the e-mail to the intended recipient, be
> advised that you have received this e-mail in error and that any use,
> dissemination, forwarding, printing or copying of this e-mail is strictly
> prohibited.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>

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Escalations and Filter Guides

[Kemes, Lisa]

Title: Escalations and Filter Guides
**






Is there anyway to run a Filter Guide from an Escalation?  


Lisa Kemes 

Tyco Electronics

Remedy Support

100 Amp Drive

Harrisburg, PA 17112

717-810-3361

P 

Please consider your environmental 

responsibility before printing this e-mail





__20060125___This posting was submitted with HTML in it___

Re: passing ipconfig information

[Grooms, Frederick W]

**



This is from an old thread "Mid-Tier 6.3 - Get IP Address and Host 
Name":
1. Create a file 
in the same folder as login.jsp named get_client_info.jsp with the following 
contents:
 
function 
env_RemoteAddr() {  return ("<%=request.getRemoteAddr()%>"); 
}
 
function 
env_RemoteHost() {  return ("<%=request.getRemoteHost()%>"); 
}
 
function 
env_RemoteUser() {  return 
("<%=request.getRemoteUser().replace('\\', ' ')%>"); }
 
2. Add the 
following code to the footer 
properties of the form (Form -> Current View -> Properties ->Appearance 
-> Edit Web Footer 
Content):
 
 
language="_javascript_">
 
3. Add the 
following AL Run Process command to the form as 
needed (Replace the field IDs with your IDs):
 
_javascript_:window.F(536870976).DoSet(env_RemoteAddr());_javascript_:window.F(536870977).DoSet(env_RemoteHost());_javascript_:window.F(536870978).DoSet(env_RemoteUser());Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of 
[EMAIL PROTECTED]Sent: Wednesday, September 27, 2006 3:36 
PMTo: arslist@ARSLIST.ORGSubject: Re: passing ipconfig 
information
** 




Has anyone passed the 
ip address and the mac address of a client machine from the midtier?  This 
did work for the thick client but the midtier errors 
out.
 




From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank CarusoSent: Tuesday, September 19, 2006 1:44 
PMTo: arslist@ARSLIST.ORGSubject: Re: passing ipconfig 
information
 
** This works from the client. Create an 
active link that does a set fields $PROCESS$ into a field:$PROCESS$ cmd 
/c ipconfig /allHowever, you get a large block of text that is not 
fomratted very well.

On 9/19/06, [EMAIL PROTECTED] 
<[EMAIL PROTECTED] 
> wrote:

** 


All,
Has 
anyone through a Run Process or maybe another method to run an  ipconfig 
/all on a client pushing the information from the output to a field within a 
Remedy form?  Any ideas would be appreciated.
Thanks,
Brandi
 
Windows 2000 
Server
SQL 2000 
 ARS 6.3
 
__20060125___This posting was submitted with HTML in it___

Re: Escalations and Filter Guides

[Eric Cleereman (IT)]

Title: Escalations and Filter Guides
**



Hi 
Lisa,
 
One 
way is:
 - Create a form, with a single record.

 - Create a filter tied to a field on that form, which fires 
on modify and calls a filter guide.
 - Create an escalation to 
change that field's value.
 
Eric 
Cleereman

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of 
  Kemes, LisaSent: Wednesday, September 27, 2006 4:58 
  PMTo: arslist@ARSLIST.ORGSubject: Escalations and Filter 
  Guides** 
  
  Is there anyway to run a Filter Guide 
  from an Escalation?  
  Lisa Kemes 
  Tyco Electronics Remedy Support 100 Amp Drive 
  Harrisburg, PA 17112 717-810-3361 P Please consider your environmental 
  responsibility before printing this e-mail 
  __20060125___This posting was submitted with HTML 
  in it___
__20060125___This posting was submitted with HTML in it___

driver.exe: blanks in table qualifications

[Alex Straph]

I am trying to use a Driver script to update a bunch of tables with the 
following expression: ('Marker01' = " ")

I am already familiar with updating Table qualifications, so doing this 
simple qualification is not an issue.  What is an issue is the " ".  When I 
get to the point where I want to insert the space, I simply enter the space 
then continue.  The problem is when I go back to the table, it comes up as 
('Marker01' = "").

The reason I have the space there is because we want the table to show when 
Marker01 is blank.  It simply won't work with $NULL$ nor will it work 
with "".  Having a space in there is the most effective way for the table 
to work (AFAIK).

Any ideas how?

Thanks.

Alex.

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Re: Escalations and Filter Guides

[L. J. Head]

Title: Escalations and Filter Guides
**



You could have your filter modify a record an a table and 
have that modify trigger a filter that causes a Filter Guide...but not 
directly
 
L. J. HeadSoftware EngineerRemedy Approved 
Consultant 
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, 
LisaSent: Wednesday, September 27, 2006 2:58 PMTo: 
arslist@ARSLIST.ORGSubject: Escalations and Filter 
Guides
** 

Is there anyway to run a Filter Guide 
from an Escalation?  
Lisa Kemes 
Tyco Electronics Remedy Support 100 Amp Drive 
Harrisburg, PA 17112 717-810-3361 P Please consider your environmental 
responsibility before printing this e-mail 
__20060125___This posting was submitted with HTML in 
it___
__20060125___This posting was submitted with HTML in it___

Re: Read (floating) license

[Lucero, Michelle - IST contractor]

Hi, Misi:

Hope you're doing OK.

Is the operative word here "should" instead of "NOT"?

I just performed a very simple test on the SHR:ConsolidatedList form, by
opening it in submit mode.  There is no active link workflow on this
form.  There is a single filter that fires on Submit, Modify and Merge.
Wouldn't opening a form qualify as accessing the server?  

Bottom line, as soon as I logged in, my test account showed up as
Floating in both the Admin tool AND the User Log.  I have performed no
actions other than placing the URL to the form in the browser, pressed
enter and logged in.

To the other point that was made.  I've also let the same form sit idle
for over 10 minutes.  It is sitting idle as I type.  It still displays
as Floating.  It has not been released according to the User Log.  If
accounts were released after sitting idle for 5 - 10 minutes (gosh I
wish; imagine the reduction in cost), there wouldn't be a Float License
Timeout minimum setting of one hour.

Maybe we should get Criss Angel from Mind Freak (US TV Reference) to
figure this out for us.

All that said, the behavior in your environment could be different.
Here's mine:

Win2003/IIS/6.0/Mid-Tier 7.0 P1
Win2003/SQL Server 2000/ARS 6.3 P11
WinXP Pro/Admin Tool 6.3 Special Support patch 12

My two cents worth and minor test,
Michelle

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Wednesday, September 27, 2006 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Read (floating) license

Aaron,

I have recently had some communication with Doug Mueller, and you are
almost right.

Opening a form in Submit or Search mode should NOT grab a license,
unless
there is workflow that somehow contacts the server when the form is
opened.

There is a difference concerning the user log file, where users does not
show up at all until they try to grab a licenses (i.e. by performing a
search, triggering workflow that does a set-fields, etc.).

Best Regards - Misi, RRR AB, http://www.rrr.se

> As always with licensing it's somewhat vague, but my experience has
been
> this:
>
>
>
> When a user with a Floating license assigned to them logs in, they
show
> up in the User License list as Read(floating) immediately.
>
> -If they sit there without doing anything, they disappear from the
User
> License list after a short time (5-10 min)
>
> -If they open a form (in ANY mode), they are then listed as Floating.
>
> -If they log out, they disappear from the User License (no matter how
> they were listed before)
>
> -If they are listed as floating and don't take any action for 1 hour,
> they revert to Read(floating), and shortly thereafter disappear from
the
> list.
>
>
>
> As far as floating license token allocation, I tested our system with
10
> licenses, and found:
>
> -There could be more than 10 users marked as Read(floating) with no
> problems.
>
> -When users opened any form, in query or submit mode, they changed to
> Floating (and took a floating token)
>
> -Once there were 10 users marked Floating, then other users remained
> marked as Read(floating) when quering or submitting.
>
> -Users marked as Read(floating) could not Modify while there were 10
> others marked Floating.
>
> -When someone logged out, the next Read(floating) user to perform an
> action (query, submit, or modify) was changed to Floating.
>
>
>
>
>
> -Aaron
>
> * Email: [EMAIL PROTECTED] 
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
> Sent: Monday, September 25, 2006 11:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Read (floating) license
>
>
>
> Hi All,
>
> We're using ARServer 6.3, Patch 17.
>
> I'm using Manage User Licenses from the Admin Tool, with the following
> options:
>  License Category: Server
>  Category: Current Licenses
>  License Type: Floating
>
> I was seeing the following:
>  Floating - 10 users
>  Read (floating) - 2 users
>
> Another user who is assigned a Floating license just logged in, and I
am
> now seeing
>  Floating - 10 users
>  Read (floating) - 3 users
>
> I've double-checked our server licensing, and we have 25 AR User
> Floating Licenses.
>
> I have the feeling I should know this, but it's a Monday, and I'm not
> seeing it in the help file or my Admin Guide.
>
> Does anyone know why 3 of the users are showing a "Read (floating)"
> instead of "Floating", when we should have 15 unused AR User Floating
> licenses remaining?
>
> Eric Cleereman
>
> __20060125___This posting was submitted with HTML
in
> it___
>
>
> SunCom is the wireless company that's committed to doing things
> differently.
>
> Things we want you to know.
>
> This e-mail and any files transmitted with it are confidential and are
> intended solely for the use of the individual or entity to whom they
are
> addressed. This commu

Re: Read (floating) license

[David Sanders]

Hi Michelle

I think that if the form has a field with a search menu on it, this can
cause the floating token to be grabbed just by opening the form.

Regards

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor
Sent: Wednesday, September 27, 2006 10:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Read (floating) license

Hi, Misi:

Hope you're doing OK.

Is the operative word here "should" instead of "NOT"?

I just performed a very simple test on the SHR:ConsolidatedList form, by
opening it in submit mode.  There is no active link workflow on this
form.  There is a single filter that fires on Submit, Modify and Merge.
Wouldn't opening a form qualify as accessing the server?  

Bottom line, as soon as I logged in, my test account showed up as
Floating in both the Admin tool AND the User Log.  I have performed no
actions other than placing the URL to the form in the browser, pressed
enter and logged in.

To the other point that was made.  I've also let the same form sit idle
for over 10 minutes.  It is sitting idle as I type.  It still displays
as Floating.  It has not been released according to the User Log.  If
accounts were released after sitting idle for 5 - 10 minutes (gosh I
wish; imagine the reduction in cost), there wouldn't be a Float License
Timeout minimum setting of one hour.

Maybe we should get Criss Angel from Mind Freak (US TV Reference) to
figure this out for us.

All that said, the behavior in your environment could be different.
Here's mine:

Win2003/IIS/6.0/Mid-Tier 7.0 P1
Win2003/SQL Server 2000/ARS 6.3 P11
WinXP Pro/Admin Tool 6.3 Special Support patch 12

My two cents worth and minor test,
Michelle

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Wednesday, September 27, 2006 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Read (floating) license

Aaron,

I have recently had some communication with Doug Mueller, and you are
almost right.

Opening a form in Submit or Search mode should NOT grab a license,
unless
there is workflow that somehow contacts the server when the form is
opened.

There is a difference concerning the user log file, where users does not
show up at all until they try to grab a licenses (i.e. by performing a
search, triggering workflow that does a set-fields, etc.).

Best Regards - Misi, RRR AB, http://www.rrr.se

> As always with licensing it's somewhat vague, but my experience has
been
> this:
>
>
>
> When a user with a Floating license assigned to them logs in, they
show
> up in the User License list as Read(floating) immediately.
>
> -If they sit there without doing anything, they disappear from the
User
> License list after a short time (5-10 min)
>
> -If they open a form (in ANY mode), they are then listed as Floating.
>
> -If they log out, they disappear from the User License (no matter how
> they were listed before)
>
> -If they are listed as floating and don't take any action for 1 hour,
> they revert to Read(floating), and shortly thereafter disappear from
the
> list.
>
>
>
> As far as floating license token allocation, I tested our system with
10
> licenses, and found:
>
> -There could be more than 10 users marked as Read(floating) with no
> problems.
>
> -When users opened any form, in query or submit mode, they changed to
> Floating (and took a floating token)
>
> -Once there were 10 users marked Floating, then other users remained
> marked as Read(floating) when quering or submitting.
>
> -Users marked as Read(floating) could not Modify while there were 10
> others marked Floating.
>
> -When someone logged out, the next Read(floating) user to perform an
> action (query, submit, or modify) was changed to Floating.
>
>
>
>
>
> -Aaron
>
> * Email: [EMAIL PROTECTED] 
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
> Sent: Monday, September 25, 2006 11:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Read (floating) license
>
>
>
> Hi All,
>
> We're using ARServer 6.3, Patch 17.
>
> I'm using Manage User Licenses from the Admin Tool, with the following
> options:
>  License Category: Server
>  Category: Current Licenses
>  License Type: Floating
>
> I was seeing the following:
>  Floating - 10 users
>  Read (floating) - 2 users
>
> Another user who is assigned a Floating license just logged in, and I
am
> now seeing
>  Floating - 10 users
>  Read (floating) - 3 users
>
> I've double-checked our server licensing, and we have 25 AR User
> Floatin

Re: Read (floating) license

[Geoff Endresen]

I submitted a bug SW00250776 for this problem. That a user cannot use submitter 
mode locked to change the tickets they submitted without using a license 
because the server issues the license after login.

I think it's basically issueing the Floating(write) is issued at the time of an 
ARGetMenu API call

Thanks,
-Geoff

-Original Message-
>From: "Lucero, Michelle - IST contractor" <[EMAIL PROTECTED]>
>Sent: Sep 27, 2006 5:38 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Read (floating) license
>
>Hi, Misi:
>
>Hope you're doing OK.
>
>Is the operative word here "should" instead of "NOT"?
>
>I just performed a very simple test on the SHR:ConsolidatedList form, by
>opening it in submit mode.  There is no active link workflow on this
>form.  There is a single filter that fires on Submit, Modify and Merge.
>Wouldn't opening a form qualify as accessing the server?  
>
>Bottom line, as soon as I logged in, my test account showed up as
>Floating in both the Admin tool AND the User Log.  I have performed no
>actions other than placing the URL to the form in the browser, pressed
>enter and logged in.
>
>To the other point that was made.  I've also let the same form sit idle
>for over 10 minutes.  It is sitting idle as I type.  It still displays
>as Floating.  It has not been released according to the User Log.  If
>accounts were released after sitting idle for 5 - 10 minutes (gosh I
>wish; imagine the reduction in cost), there wouldn't be a Float License
>Timeout minimum setting of one hour.
>
>Maybe we should get Criss Angel from Mind Freak (US TV Reference) to
>figure this out for us.
>
>All that said, the behavior in your environment could be different.
>Here's mine:
>
>Win2003/IIS/6.0/Mid-Tier 7.0 P1
>Win2003/SQL Server 2000/ARS 6.3 P11
>WinXP Pro/Admin Tool 6.3 Special Support patch 12
>
>My two cents worth and minor test,
>Michelle
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
>Sent: Wednesday, September 27, 2006 3:52 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Read (floating) license
>
>Aaron,
>
>I have recently had some communication with Doug Mueller, and you are
>almost right.
>
>Opening a form in Submit or Search mode should NOT grab a license,
>unless
>there is workflow that somehow contacts the server when the form is
>opened.
>
>There is a difference concerning the user log file, where users does not
>show up at all until they try to grab a licenses (i.e. by performing a
>search, triggering workflow that does a set-fields, etc.).
>
>Best Regards - Misi, RRR AB, http://www.rrr.se
>
>> As always with licensing it's somewhat vague, but my experience has
>been
>> this:
>>
>>
>>
>> When a user with a Floating license assigned to them logs in, they
>show
>> up in the User License list as Read(floating) immediately.
>>
>> -If they sit there without doing anything, they disappear from the
>User
>> License list after a short time (5-10 min)
>>
>> -If they open a form (in ANY mode), they are then listed as Floating.
>>
>> -If they log out, they disappear from the User License (no matter how
>> they were listed before)
>>
>> -If they are listed as floating and don't take any action for 1 hour,
>> they revert to Read(floating), and shortly thereafter disappear from
>the
>> list.
>>
>>
>>
>> As far as floating license token allocation, I tested our system with
>10
>> licenses, and found:
>>
>> -There could be more than 10 users marked as Read(floating) with no
>> problems.
>>
>> -When users opened any form, in query or submit mode, they changed to
>> Floating (and took a floating token)
>>
>> -Once there were 10 users marked Floating, then other users remained
>> marked as Read(floating) when quering or submitting.
>>
>> -Users marked as Read(floating) could not Modify while there were 10
>> others marked Floating.
>>
>> -When someone logged out, the next Read(floating) user to perform an
>> action (query, submit, or modify) was changed to Floating.
>>
>>
>>
>>
>>
>> -Aaron
>>
>> * Email: [EMAIL PROTECTED] 
>>
>> 
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
>> Sent: Monday, September 25, 2006 11:40 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Read (floating) license
>>
>>
>>
>> Hi All,
>>
>> We're using ARServer 6.3, Patch 17.
>>
>> I'm using Manage User Licenses from the Admin Tool, with the following
>> options:
>>  License Category: Server
>>  Category: Current Licenses
>>  License Type: Floating
>>
>> I was seeing the following:
>>  Floating - 10 users
>>  Read (floating) - 2 users
>>
>> Another user who is assigned a Floating license just logged in, and I
>am
>> now seeing
>>  Floating - 10 users
>>  Read (floating) - 3 users
>>
>> I've double-checked our server licensing, and we have 25 AR User
>> Floating Licenses.
>>
>> I have the feeling I shou

Problem Managing Software License Contracts in AM 7

[Michael Robinson]

When a software product is discovered and imported into the CMDB as a
"hosted system component" of the parent CI, the license is automatically
related and decremented (assuming the contract licensable products are
correctly set).

The problem we are having is that when the asset is deleted, the
relationship remains and the license is still decremented. We thought
the cascade delete on the hosted system component would fix this, but
when we turned cascade delete on for the hosted system component
relationship, we can not delete any CI's with a hosted system component
relationship.

Has anyone dealt with this issue previously? I feel I might be missing a
feature of the software license management part of AM7.


Thanks in advance,

Michael Robinson
Ph (817)525-7211

Privileged and Confidential.  This e-mail, and any attachments there to, is 
intended only for use by the addressee(s) named herein and may contain 
privileged or confidential information.  If you have received this e-mail in 
error, please notify me immediately by a return e-mail and delete this e-mail.  
You are hereby notified that any dissemination, distribution or copying of this 
e-mail and/or any attachments thereto, is strictly prohibited.

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

New ARS 7 feature?

[Rick cook]

**



I was building some 
forms up, and accidentally right-clicked on the scroll bar of the form.  An 
interesting context menu appeared, that gave options like Left Edge, Right Edge, 
Top, Bottom, etc.  I don't recall seeing that one anywhere before - is 
that new for ARS 7, or did I just miss it until now?
 
Rick Cook
Cook 
Enterprises
253-278-4112
 
__20060125___This posting was submitted with HTML in it___

Re: New ARS 7 feature?

[Muhlethaler, Laurie - GPM]

**



Those have been around for a while


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick 
cookSent: Wednesday, September 27, 2006 4:16 PMTo: 
arslist@ARSLIST.ORGSubject: New ARS 7 feature?
** 

I was building some 
forms up, and accidentally right-clicked on the scroll bar of the form.  An 
interesting context menu appeared, that gave options like Left Edge, Right Edge, 
Top, Bottom, etc.  I don't recall seeing that one anywhere before - is 
that new for ARS 7, or did I just miss it until now?
 
Rick Cook
Cook 
Enterprises
253-278-4112
 __20060125___This posting was submitted 
with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: passing ipconfig information

[barbourb . ctr]

**








I am getting a Caught exception:Object expected error
when running this. 

In the get_client_info.jsp page is there any
other syntax that needs to be in the file?

Any ideas?

Thanks

 









From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Grooms, Frederick W
Sent: Wednesday, September 27,
2006 5:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: passing ipconfig
information



 

This is from an old thread "Mid-Tier
6.3 - Get IP Address and Host Name":

1. Create a file in the same folder as
login.jsp named get_client_info.jsp with the following contents:



 



function env_RemoteAddr() {
  return ("<%=request.getRemoteAddr()%>"); }



 



function env_RemoteHost() {
  return ("<%=request.getRemoteHost()%>"); }



 



function env_RemoteUser() {
  return ("<%=request.getRemoteUser().replace('\\', '
')%>"); }



 






2. Add the following code to the footer
properties of the form (Form -> Current View -> Properties
->Appearance -> Edit Web Footer Content):





 







 




3. Add the following AL Run Process command to
the form as needed (Replace the field IDs with your IDs):



 



_javascript_:window.F(536870976).DoSet(env_RemoteAddr());
_javascript_:window.F(536870977).DoSet(env_RemoteHost());
_javascript_:window.F(536870978).DoSet(env_RemoteUser());

Fred

 







From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, September 27, 2006
3:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: passing ipconfig
information

** 

Has anyone passed the ip address and the
mac address of a client machine from the midtier?  This did work for the
thick client but the midtier errors out.

 









From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Frank Caruso
Sent: Tuesday, September 19, 2006
1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: passing ipconfig
information



 

** This works from the
client. Create an active link that does a set fields $PROCESS$ into a field:

$PROCESS$ cmd /c ipconfig /all

However, you get a large block of text that is not fomratted very well.



On 9/19/06, [EMAIL PROTECTED]
<[EMAIL PROTECTED]
> wrote:



** 





All,

Has
anyone through a Run Process or maybe another method to run an  ipconfig
/all on a client pushing the information from the output to a field within a
Remedy form?  Any ideas would be appreciated.

Thanks,

Brandi

 

Windows
2000 Server

SQL
2000 

 ARS
6.3

 














__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: New ARS 7 feature?

[Thad Esser]

**

Rick,

I had never noticed that either, but
I think they are a Windows thing.  I pulled up another app with scroll
bars and got the same thing.  You get different choices depending
if its a horizontal or vertical scroll bar.

Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry





"Muhlethaler, Laurie
- GPM" <[EMAIL PROTECTED]> 
Sent by: "Action Request System
discussion list(ARSList)" 
09/27/2006 04:25 PM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
Re: New ARS 7 feature?








** 
Those have been around for a while


From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Wednesday, September 27, 2006 4:16 PM
To: arslist@ARSLIST.ORG
Subject: New ARS 7 feature?

** 
I was building some forms up, and accidentally
right-clicked on the scroll bar of the form.  An interesting context
menu appeared, that gave options like Left Edge, Right Edge, Top, Bottom,
etc.  I don't recall seeing that one anywhere before - is that new
for ARS 7, or did I just miss it until now?
 
Rick Cook
Cook Enterprises
253-278-4112
 
__20060125___This posting was submitted
with HTML in it___ 
__20060125___This posting was submitted
with HTML in it___ 

***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.***

__20060125___This posting was submitted with HTML in it___

Re: Read (floating) license

[Lucero, Michelle - IST contractor]

Hi, David

There was a search menu on the Group field.  But, I had to test this
further.

Here I go beatin' a dead horse.

I created a display only form with not one single field, button,
workflow nor any other object.  I opened the form on the Mid-Tier with
my test floating license.  And again it immediately took up a Float
WRITE.  

It still doesn't flush after a few minutes, etc.

   
  /* Wed
Sep 27 2006 18:28:59.8080 */  FLOAT  GRANT WRITEclucero   (1 of 5
write)

Even if we accept the premise about search menus, etc...
Isn't it unrealistic to assume that a form would have absolutely no
workflow and absolutely no search menus? In other words, in almost all
cases, there will be a search menu, workflow on window open or loaded, a
table field or something?  
Meaning a FLOAT GRANT WRITE will almost always be taken up upon log on.
So far in my testing, it is 100% of the time.

In my experience it doesn't drop off after 5-10 minutes of activity.  It
either expires after the admin defined float license timeout or drops
off when I click Logout.

I think that if one isn't suppose to be granted a WRITE until after some
sort of activity (and the behavior clearly doesn't work this way) then
this is definitely an issue.

OK, OK, I'll leave it alone.  Thanks for listening.

Michelle
PS  Remember we all could be experiencing different behaviors on
different versions.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, September 27, 2006 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Read (floating) license

Hi Michelle

I think that if the form has a field with a search menu on it, this can
cause the floating token to be grabbed just by opening the form.

Regards

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Wednesday, September 27, 2006 10:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Read (floating) license

Hi, Misi:

Hope you're doing OK.

Is the operative word here "should" instead of "NOT"?

I just performed a very simple test on the SHR:ConsolidatedList form, by
opening it in submit mode.  There is no active link workflow on this
form.  There is a single filter that fires on Submit, Modify and Merge.
Wouldn't opening a form qualify as accessing the server?  

Bottom line, as soon as I logged in, my test account showed up as
Floating in both the Admin tool AND the User Log.  I have performed no
actions other than placing the URL to the form in the browser, pressed
enter and logged in.

To the other point that was made.  I've also let the same form sit idle
for over 10 minutes.  It is sitting idle as I type.  It still displays
as Floating.  It has not been released according to the User Log.  If
accounts were released after sitting idle for 5 - 10 minutes (gosh I
wish; imagine the reduction in cost), there wouldn't be a Float License
Timeout minimum setting of one hour.

Maybe we should get Criss Angel from Mind Freak (US TV Reference) to
figure this out for us.

All that said, the behavior in your environment could be different.
Here's mine:

Win2003/IIS/6.0/Mid-Tier 7.0 P1
Win2003/SQL Server 2000/ARS 6.3 P11
WinXP Pro/Admin Tool 6.3 Special Support patch 12

My two cents worth and minor test,
Michelle

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Wednesday, September 27, 2006 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Read (floating) license

Aaron,

I have recently had some communication with Doug Mueller, and you are
almost right.

Opening a form in Submit or Search mode should NOT grab a license,
unless
there is workflow that somehow contacts the server when the form is
opened.

There is a difference concerning the user log file, where users does not
show up at all until they try to grab a licenses (i.e. by performing a
search, triggering workflow that does a set-fields, etc.).

Best Regards - Misi, RRR AB, http://www.rrr.se

> As always with licensing it's somewhat vague, but my experience has
been
> this:
>
>
>
> When a user with a Floating license assigned to them logs in, they
show
> up in the User License list as Read(floating) immediately.
>
> -If they sit there without doing anything, they disappear from the
User
> License list after a short time (5-10 min)
>
> -If they open a form (in ANY mode), they are then listed as Floating.
>
> -If they log out, they disappear from the User License (no matter how
> they were listed before)
>
> -If they are listed as floating and don't take any action for 1 hour,
> they revert to 

Re: Server - Timestamp Issues generating random values

[jaya munjal]

**
Hi Robert     I did the same test case as you did with some additions, and my test results are differnent from you.  I got 1 minute difference between the create date and timestamp value.     The other thing i tried is that I created 2 addition char fields and set the default value of one to $TIMESTAMP$ and $SERVERTIMESTAMP$. These values were exactly the same as Create Date.     I am ARS 6.3 patch17 on solaris 8 and Oracle.     So mostlikely it could be MS SQL Issue...     Regards  Jaya  Robert Molenda <[EMAIL PROTECTED]> wrote:  **   Not really because this is a FILTER and not an Active Link.     My understanding of ‘Timestamps’ was… (including a quick re-read of the basic admin pdf which does not say to much about this)     Filters: TIMESTAMP will always equal SERVERTIMESTAMP because it is executing on the server, and is not aware of the client in any fashion.     Active Links: TIMESTAMP = Localized Time at the client where-as SERVERTIMESTAMP = the server timestamp (not localized)     So to ensure I’m not loosing cranium matter, I wrote a small test form with Button to trigger an AL  Char 1 – char 255  Char 2 – char 255  Date/Time 1 – timestamp  Date/Time 2 –
 timestamp  Active Link: (on button click)Char 1 & Date/Time 1 = TIMESTAMP  Char 2 & Date/Time 2 = SERVERTIMESTAMP  Filter (On Submit)Char 1 & Date/Time 1 =
 TIMESTAMP  Char 2 & Date/Time 2 = SERVERTIMESTAMP     So, since my PC is in the same timezone (PST) with the server, I set it to Hawaii.  Active Link sets all timestamps = Hawaii Time! – Including the SERVERTIMESTAMP  **  ** I expected a 2 hour difference in the timestamps  **  Submit sets all timestamps = Server Time  * As expected     So I adjusted the time by setting it 30 minutes ahead, but still in Hawaii.  Active Link sets all timestamps = Hawaii Time! – Including the SERVERTIMESTAMP! But as expected there is the 30 minute difference between the servertime and pc time.  ** As expected, but not localized servertimestamp  Submit sets all timestamps = Server Time  ** As expected     So enough with playing with the PC Time-zone, so I set it to PST, and then tweaked the Remedy Time-zone in the client.  1). I noticed that oddly enough HAWAII is missing from the selection! Guess Remedy/BMC does not expect to sell any ARS to customers in HI!  2). Results were the same L     So that was a “fun test”, however it still does not explain the base issue that the Create_Date Core field is different than TIMESTAMP!     Thanks for the input!!!Thanks-n-advance;   HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED]   Quality begins with your actions.     From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Wednesday, September 27, 2006 6:59 AMTo: arslist@ARSLIST.ORGSubject: Re: Server - Timestamp Issues generating random values     Also have you tried $SERVERTIMESTAMP$ instead
 of $TIMESTAMP$ Joe D'SouzaRemedy Developer / Consultant,BearingPoint,Virginia. - Original Message From: Robert Molenda <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, September 26, 2006 7:27:51 PMSubject: Re: Server - Timestamp Issues generating random valuesGood ideas, I thought about those as well, they happen randomly throughthe year, as well as randomly during the day. The run-if on the filter has "no qualification" so it "always runs" onSubmit, regardless if the field is empty or not.We also have a act link on copy to new which nukes a bunch of fields wedo not want carried forward, and this is in the list as well.Thanks-n-advance; HDT Platform Incident / Problem Manager
 & Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions.-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Tuesday, September 26, 2006 3:07 PMTo: arslist@ARSLIST.ORGSubject: Re: Server - Timestamp Issues generating random values2 things come to mind1.  Are these records right around a Daylight Savings Time / StandardTime change? 2.  Could they be related to some Copy to New functionality? #1 would give you values in both directions depending on Spring/Fall.Fred-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Robert MolendaSent: Tuesday, September 26, 2006 4:47
 PMTo: arslist@ARSLIST.ORGSubject: Server - Timestamp Issues generating random valuesI am wondering if someone else has stumbled across this issue.On a form, we created a "Create Date Copy" field and on Submit (norun-if) a Filter will simply do a "Set Fields = $TIMESTAMP$" to thisfield. This was done as a test to see how long the filters took to run,and was never removed :-( As you might expect, nor

Re: OT Re: DATE fields and queries

[Rodney Harris]

Hi Misi,

Don't give up!!!

>The good things about the date-fields you mentioned was non-existing in
my
>case. I think this is due to the format "2006-01-31" which was
interpreted
>as an arithmetic operation (2006 minus 1 minus 31).

Yes you can't do arithmetic with date string literals - pretty sure you
need to use an integer literal that represents the number of days since
4713 BC. Assign a date field to an integer field to find out what it's
integer equivalent is.

>I could not even create an escalation that did a ('Datefield' =
$DATE$).

>There were no workflow that allowed me (not even by using a temporary
>char-field) to move the currend date into a Date-field.

Yep you need to set fields the current $DATE$ to a character string via
MONTH($DATE$) + "/" + DAY($DATE$) + "/" + YEAR($DATE$) first and then
assign the date field to this character string. I guess the thing about
this method is that there is no ambiguity about the date format.

Regards,

Rod

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Re: Remedy 7.x Load Balancer

[Bradford Bingel]

Performance may or may not be impaired, depending on your routing algorithm,
typical use patterns and number of servers at each layer.  In most cases,
even with the additional overhead of a high availability architecture,
deploying two or more servers will typically improve overall system
performance.  (Please note that performance is not linear to the number of
servers, so using three server will NOT triple performance.)

At the same time, your overall reliability and scalability will be MUCH
better.  Plus, you'll be able to insert/remove servers from the cluster as
needed, without taking the application offline.

You didn't mention it but the primary disadvantage of a true clustered
solution is cost, which can easily be 2-5 times more expensive than a
"standard" BMC Remedy deployment.

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, September 25, 2006 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.x Load Balancer

Karee,

In general, "performance" has little to do with "High Availability".

In fact the higher your "performance standards" are the more you
should be buying when you setup your "High Availability" environment.
Because, you want more performance you have to buy bigger boxes on
both halves of your HA environment to deal with all of the load on 1/2
of your "High Availability" environment to cover the event of a
failure of 1/2 of the HA. And there is a diminishing return on the
theory of "larger box = better performance" curve.

Not to mention that most HA solutions actually add more routing logic
into the mix which is bound to cost you some performance in the the
grand scheme of things. How much of a cost that would be is likely
negligible to the "performance hit" of a production server down for
even one minute. :) So that cost is normally ignored. But the first
time you are bit by a "Load balancer change" that routes your traffic
off to China and back before it finally gets where it should be
going... well you will notice that kind of "logical mistake.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On 9/25/06, Lang, Karee <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Hi,
>
>
>
> We will soon be upgrading our ARS hardware architecture and are in the
> process of deciding whether we should move to a true clustered/load
> balancing environment. I feel confident we will be gain better reliability
> and scalability by doing this.however, can anyone speak to the performance
> gains achieved with this setup?
>
>
>
> Thanks!
>
> Karee L. Lang
>
> Turner Technology Services
> Director, Client Systems Infrastructure
> Turner Broadcasting System, Inc.
> 404.827.4243


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Re: Read (floating) license

[Misi Mladoniczky]

Hi Lucero,

That the user does not vanish after 5-10 minutes is due to that he/she was
issued a Floating license, not a Read(floating). This is no surprise.

The issue is that the license is grabbed even though you perform nothing.

A char menu should not load until you click it.

The ARExport()-call would get issued to create the arf/arv-files, and
export the Menu-definitions. The actual ARGetCharMenu()-call would be used
by AR Admin, and the ARExpandQueryMenu() (if it is a Query-menu) should
not get issued until you click the menu.

In any event, it would be interesting to see if you get the same behaviour
in then native Windows Client ARUser. I do not know exactly how Mid-Tier
handles things in this regard.

Do you have an Init-Form?

I remember a bug concerning licenses grabbed when the system accessed the
AR User Preference Form. This is corrected, but I do not know the patch...

I did a test with a Regular Form in the native client.
I attached the menu RPT:ReportTypes to a field.

1. I did a login with preference server
2. I opened the form in Search-mode
3. I switched to New-mode
(9 second wait)
4. I clicked the menu button

http://www.rrr.se/tmp/LoginOpenForm.html

The thing I can not account for is the ARGetListEntryWithFields(AR System
Currency Codes) that seems to be issued after the form is opened...

Best Regards - Misi, RRR AB, http://www.rrr.se

> Hi, David
>
> There was a search menu on the Group field.  But, I had to test this
> further.
>
> Here I go beatin' a dead horse.
>
> I created a display only form with not one single field, button,
> workflow nor any other object.  I opened the form on the Mid-Tier with
> my test floating license.  And again it immediately took up a Float
> WRITE.
>
> It still doesn't flush after a few minutes, etc.
>
>
>   /* Wed
> Sep 27 2006 18:28:59.8080 */  FLOAT  GRANT WRITEclucero   (1 of 5
> write)
>
> Even if we accept the premise about search menus, etc...
> Isn't it unrealistic to assume that a form would have absolutely no
> workflow and absolutely no search menus? In other words, in almost all
> cases, there will be a search menu, workflow on window open or loaded, a
> table field or something?
> Meaning a FLOAT GRANT WRITE will almost always be taken up upon log on.
> So far in my testing, it is 100% of the time.
>
> In my experience it doesn't drop off after 5-10 minutes of activity.  It
> either expires after the admin defined float license timeout or drops
> off when I click Logout.
>
> I think that if one isn't suppose to be granted a WRITE until after some
> sort of activity (and the behavior clearly doesn't work this way) then
> this is definitely an issue.
>
> OK, OK, I'll leave it alone.  Thanks for listening.
>
> Michelle
> PS  Remember we all could be experiencing different behaviors on
> different versions.
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
> Sent: Wednesday, September 27, 2006 5:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Read (floating) license
>
> Hi Michelle
>
> I think that if the form has a field with a search menu on it, this can
> cause the floating token to be grabbed just by opening the form.
>
> Regards
>
> David Sanders
> Remedy Solution Architect
> Enterprise Service Suite @ Work
> =ARS List Award Winner 2005
> Best 3rd party Remedy Application
>
> tel +44 1494 468980
> mobile +44 7710 377761
> email [EMAIL PROTECTED]
>
> web http://www.westoverconsulting.co.uk
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
> contractor
> Sent: Wednesday, September 27, 2006 10:38 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Read (floating) license
>
> Hi, Misi:
>
> Hope you're doing OK.
>
> Is the operative word here "should" instead of "NOT"?
>
> I just performed a very simple test on the SHR:ConsolidatedList form, by
> opening it in submit mode.  There is no active link workflow on this
> form.  There is a single filter that fires on Submit, Modify and Merge.
> Wouldn't opening a form qualify as accessing the server?
>
> Bottom line, as soon as I logged in, my test account showed up as
> Floating in both the Admin tool AND the User Log.  I have performed no
> actions other than placing the URL to the form in the browser, pressed
> enter and logged in.
>
> To the other point that was made.  I've also let the same form sit idle
> for over 10 minutes.  It is sitting idle as I type.  It still displays
> as Floating.  It has not been released according to the User Log.  If
> accounts were released after sitting idle for 5 - 10 minutes (gosh I
> wish; imagine the reduction in cost), there wouldn't be a Float License
> Timeout minimum setting of one hour.
>
> Maybe we should get Criss Angel from Mind Freak (US TV Reference) to
> figure this out for us.
>
> All that said, the behavior in your environme

Re: OT Re: DATE fields and queries

[Misi Mladoniczky]

Hi Rod,

1. I was unable to assign the Date-field to a Integer-field and vice versa.
2. The MONTH($DATE$) + "/" + DAY($DATE$) + "/" + YEAR($DATE$) did not work
due to the Swedish date format
3. The equivalent Swedish version did not work either YEAR($DATE$) + "-" +
MONTH($DATE$) + "-" + DAY($DATE$)

Well, this was all some time ago, so I should better give it another try
with fresh versions of everything...

Best Regards - Misi, RRR AB, http://www.rrr.se

> Hi Misi,
>
> Don't give up!!!
>
>>The good things about the date-fields you mentioned was non-existing in
> my
>>case. I think this is due to the format "2006-01-31" which was
> interpreted
>>as an arithmetic operation (2006 minus 1 minus 31).
>
> Yes you can't do arithmetic with date string literals - pretty sure you
> need to use an integer literal that represents the number of days since
> 4713 BC. Assign a date field to an integer field to find out what it's
> integer equivalent is.
>
>>I could not even create an escalation that did a ('Datefield' $DATE$).
>
>>There were no workflow that allowed me (not even by using a temporary
>>char-field) to move the currend date into a Date-field.
>
> Yep you need to set fields the current $DATE$ to a character string via
> MONTH($DATE$) + "/" + DAY($DATE$) + "/" + YEAR($DATE$) first and then
> assign the date field to this character string. I guess the thing about
> this method is that there is no ambiguity about the date format.
>
> Regards,
>
> Rod
>
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>

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