112 Field
** Hi everybody,I created on a form the 112 field and populated it with the groups I want to display the records.But when I try to access the form from a user belonging to a group not in the list, all the records are still visible.Can you help me please? __20060125___This posting was submitted with HTML in it___
Re: CMDB/DSL - Cleaning Up Product Dictionary Entries
Hi Michael - No solution for you, but we will likely do something similar. We've done some editing of the DSL behind the scenes, using the forms you've already mentioned, and have not seen issues. We'll likely build our own maintenance form(s) as well for any future DSL updates. Having said that, we put in an RFE for better overall DSL management capabilities, including the ability to categorize the software as you like, instead of just Software-Application-Third Party, which does zip for our reporting. The more RFE's they get on this, the more likely they'll beef it up I would think. Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
EIE 7.0 Issues (hanging + API Error)
Listers - Having issues with EIE 7.0 hanging after working for about a week. I have several active data exchanges which worked until 2 days ago, then just stopped. Have debugging on, and after restarting EIE service, eiemain.dbg would just show Starting to look for changes to data exchange definitions and then nothing more. Since this is a dev server, eie.cfg has a ConfigInterval set to 1 - but it never continues to check each minute, it just seems to hang. I rebooted the box this a.m. (Windows 2003 server), and got the following in eiemain.dbg (see below). Two things to note: API error and the fact that after 9:43, it never cycled again to look for changes. I tried looking up the API error, no luck. Does anyone have any ideas? I'm stuck! Thanks, Cindy EIEMain.dbg log: [08:58:36,10/27/06] - Starting to look for changes to data exchange definitions [09:41:16,10/27/06] - Starting to look for changes to data exchange definitions [09:41:17,10/27/06] - CreateDataExchangelist: AR API returned error during ARGetListEntry, Error = 2 [09:41:20,10/27/06] - Failed to retrieve any active data exchange defined on AR System: scrmdy07 [09:41:20,10/27/06] - Starting threads to manage event driven requests [09:41:20,10/27/06] - Immediate async thread started. [09:41:20,10/27/06] - Event Request cleanup thread started. [09:41:20,10/27/06] - Waiting for 1 minutes to look for changes to data exchange definitions. [09:42:33,10/27/06] - Starting to look for changes to data exchange definitions [09:42:40,10/27/06] - CreateDataExchangelist: AR API returned error during ARGetListEntry, Error = 2 [09:42:40,10/27/06] - Failed to retrieve any active data exchange defined on AR System: scrmdy07 [09:42:40,10/27/06] - Waiting for 1 minutes to look for changes to data exchange definitions. [09:43:57,10/27/06] - Starting to look for changes to data exchange definitions ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS 7.x Solaris 10 Containers
Is anyone out there running ARS 7.x within Solaris 10 containers ? ARS 7.0.1 supposedly supports this now. http://www.sun.com/software/solaris/utilization.jsp Have you been able to consolidate multiple servers (app, DB and Mid-Tier) into one and what was your experience ? Any feedback would be appreciated. Rgds, Chris Rom Schlumberger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HD 6.0 Run Process Problem
Try typing cmd /? in a command window (Start Button, Run..., cmd.exe) Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 (0162) 175 0956 GMT + 1 Email: mailto:[EMAIL PROTECTED] Web: http://www.softwaretoolhouse.com A free notepad for Diary fields: http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS integration, import, migration, batch facility: http://www.softwaretoolhouse.com/products/SthMupd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Urbanek, Clint Sent: October 27, 2006 6:36 PM To: arslist@ARSLIST.ORG Subject: Re: HD 6.0 Run Process Problem I do not know where you can get documentation, but I believe /c closes the cmd window after finishing the command. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Friday, October 27, 2006 7:44 AM To: arslist@ARSLIST.ORG Subject: Re: HD 6.0 Run Process Problem Does anyone know where to point me to get a list of command line switches for ver 6.3?? I specifically need to know what /c stands for, but need to see what else is available. This is workflow that was originally created by a consultant that did not document what he did (NOT PHIL). I tried mapping to my old production server and running the process there, but it didn't work. Still no error message. Claire -Original Message- From: Sanford, Claire Sent: Wednesday, October 25, 2006 4:23 PM To: 'arslist@ARSLIST.ORG' Subject: RE: HD 6.0 Run Process Problem I am trying to get my paging working on the Help Desk tickets. Everything is set up exactly the same on the new server as it is on the old server (still production), but it doesn't send the page. I changed the Filter name from Checking SHRH:HPD-Page7_cmd_asgn To Checking SHRH:HPD-Page7_cmd_asgn`! To get it to process in Phase 1, but that didn't seem to make any difference. If I cut and paste the line from the filter log into the CMD window, it will send the page. This is what I have in my Run Process Line: $zTmpPagerCommand$ $zTmpParameter2$$Case ID+$ $Priority$ assigned to you This is the output: cmd /c C:\WINDOWS\system32\cmdmsgr.exe -p20333 -cMetroCall -m Sev 3 - Med assigned to you The only difference in the old and new server is that the old is windows NT and the new is Win2003. The path on the old is : cmd /c C:\winnt\system32\cmdmsgr.exe The path on the new is :cmd /c C:\WINDOWS\system32\cmdmsgr.exe Any thoughts ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
DST changes this weekend
With the US and many other countries changing from back DST time this weekend, I was wondering how other admins handle the change. We have users and support groups in more than 100 countries and twice a year our admin team had to manually update business hours. Only a few support groups are 24x7. To complicate things, some countries change at different times, while other countries go the opposite direction later this year (Ex: Brazil on Nov. 5). We are currently on a custom system but I am wondering if ITSM handles this automatically or if manual updates are required. Do you need to update the business hours ? A useful site - http://www.timeanddate.com/time/aboutdst.html Rgds, Chris Rom Schlumberger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
MS/SQL - does 1=0 filter push action table scans
Hi all I am trying to confirm... On MS/SQL database, does 1=0 qualification in filter push action cause table scan. I know oracle does... just confirming if SQL 2000 does thanks... dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7.0 PDL-Contracts relationship question - WAS RE: sanity check
Silly question - but when you say relate contract to an item in the product catalog - do you mean relate a contract to an asset (CI)? If so, what type of asset and what type of contract? Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB Question
We'll be in the same boat as well. After a first pass look at where to put things, we're thinking of creating either a subclass under BMC_HardwareSystemComponent, or a cat. subclass under Media for the SAN devices themselvesremains to be seen what our folks need to track about them though for final decision. We don't have any of the Remedy/BMC topology stuffif anyone does and it gives a clue, please let us know! Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
7.0 Menu Displayed Error
I am in the process of configuring my 7.0 Applications. I have noticed that when I initially open Remedy going to the Home Page - and I click on the Incident Managment Link or if I go into the Application Administration Console to Setup People, Categories etc - when I click to View People link or another one of the links I receive the same message. I get a Selection List Box - that has Return Components To1 listed 3 times. I just say OK and the form comes up just fine. But, I need to make this go away - or my users will be complaining if the first time they open the form it asks them this. Any one else have this problem. Thanks Pam Hollis ARSystem 7.0.1 - ITSM patch2 Oracle 10g/Linux ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Direct SQL - How can I use a $TIMESTAMP$ reference?
I don't think you can subtract from the timestamp like that can you? Have you tried using a datediff to get the proper date? On Fri, 27 Oct 2006 15:55:35 -0400, Leigh Gruber [EMAIL PROTECTED] wrote: Hi Everyone, I met a number of you at the 2005 RUG and am sorry that I didn't get to this year's gathering. My husband and friends DID have successful English Channel relay swim over and back so I missed the event for a good reason. Hope to see you next year! Now my question I am writing new workflow and have a direct SQL statement in an escalation which will execute occasionally. Unfortunately I get an error due to the conversion of the $TIMESTAMP$ value into a nicely formatted date/time stamp. How can I get the current time to come out in epoch time so it will play nicely with the create date and the calculated offset? This is the direct SQL statement. SELECT count(*) FROM Issue WHERE Customer_Abbreviation = '$Customer_Abbreviation$' AND Create_Date ($TIMESTAMP$ - ($Threshold Days$ * 24 * 60 * 60)) And this is what I see when the SQL log is turned on for the server. SELECT count(*) FROM Issue WHERE Customer_Abbreviation = 'zSENTEL' AND Create_Date (10/27/2006 3:33:51 PM - (28 * 24 * 60 * 60)) ^ (*** ERROR *** Line 1: Incorrect syntax near '3'. (SQL Server 170)) We're running SQL Server 2000 on Windows 2003 OS. Many thanks, Leigh The information contained in this message may be privileged and/or confidential. If you are not the intended recipient, or responsible for delivering this message to the intended recipient, any review, forwarding, dissemination, distribution or copying of this communication or any attachment(s) is strictly prohibited. If you have received this message in error, please so notify the sender immediately, and delete it and all attachments from your computer and network. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: scrolling message in remedy
You could add a View Field and a Character Field to your form. In an active link, set the Character field with some HTML like: marquee width=100% behavior=scroll[MESSAGE]/marquee In another active link, change the [MESSAGE] string to whatever you want, perhaps from a Message form maintained externally. Character Field = REPLACE($Character Field$, [MESSAGE], $New Message$) Hope that helps, Jim Bruce On Thu, 26 Oct 2006 17:06:47 -0400, Niu, Jason [EMAIL PROTECTED] wrote: ** Does anyone know a way to display scrolling message in Remedy? Such as NOTICE: There is currently an outage on AMAACK2A102 - Use Maser Ticket 758658, scrolling from right to left... Thanks, Jason Niu Remedy Skilled Professional Alliance Bernstein -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Monday, July 10, 2006 5:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 405 exporting Display Only form to .def file Fred: I might be able to test this in the near future. James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, July 10, 2006 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 405 exporting Display Only form to .def file ** I think you might be able to change from a core field to some other field. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Monday, July 10, 2006 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 405 exporting Display Only form to .def file ** Fred: Will this work with a core field? James McKenzie [Information on ARCHGID deleted] __20060125___This posting was submitted with HTML in it___ - The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
JOB: Permanent Remedy Admin/Developer Position (Northern VA)
A fast growing network services company located in Herndon Virginia is seeking a junior-to-mid level Systems Analyst. This is a full-time permanent position responsible for implementing, tailoring, and administering the Remedy AR System and other enterprise-wide applications. Experience: - Remedy installation, configuration, development and administration; - 2+ years UNIX system administration; - user support and training experience; - knowledge of a relational database management system. If you are interested in learning more about this position, or know someone else who may be interested (we pay a generous referral bonus), please contact me at [EMAIL PROTECTED] Thank you for your time. Regards, John Ennis RJM Technologies, Inc. [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 112 Field
** Check the permissions on Field ID 1.It may say Public which mean all groups have access. Set the permission of field ID 1 to Assigned Group to only allow the groups in 112 access.On 10/29/06, Gianluca Nieri [EMAIL PROTECTED] wrote: ** Hi everybody,I created on a form the 112 field and populated it with the groups I want to display the records.But when I try to access the form from a user belonging to a group not in the list, all the records are still visible. Can you help me please? __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: Client Application SSO (U)
Stephen, I'm just curious why you couldn't use the Remedy SSO implementation? That's what we're using here and no probs so far. I'm also confused about the User tool SSO. If you uncheck the prompt for password box, it'll auto log you in? Are you talking about making it so you can login to any workstation on the network, open the User tool and it will auto log you in? Now that would be cool :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Login in Alert Tool
Is there a way to configure auto login to Alert Tool when you login to User tool? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Converting Remedy Datetime for SQL Query
Fellow ARSList Members I need to convert the Epoch time format that Remedy stores its datetime data into a more readable format for an SQL query. According to an older KB article I have from Remedy, Remedy recommends using DATEADD(day, h.Cinsert field id-2440588, '01/01/1970') to format what they store as 1161641694 into 10/23/2006 6:14:54 PM. The article also claims I have to add h.Cinsert field id IS NOT NULL and h.Cinsert field id 2440590 to the where statement of the query. The following is the SQL query I am running based on the KB article. select h.C1 as Case ID, DATEADD(day, h.C3-2440588, '01/01/1970') as Arrival Time, from T87 h where h.C1 = 'HD367848' and h.C3 IS NOT NULL and h.C3 2440590 When I use this query, my Microsoft SQL Server 2000 returns Adding a value to a 'datetime' column caused overflow. Does anyone have the correct string to use in a SQL query to convert the returned date/time values into readable date/time format. I would appreciate any assistance you can give on this, and thank you for you time regarding this question. James Van Sickle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Client Application SSO (U)
Axton, This will also be true for https right? With https the TRAFFIC is encrypted but the URLs are not. This makes sense because you first have to request a site (by issuing an URL) before the secure connection can be set up. Kind regards, Michiel On 10/26/06, Axton [EMAIL PROTECTED] wrote: The only other things I can think of: If not using https - browser will store url in history (username/pass) - proxy server will store url (username/pass) - username/password are visible on network in plain text Axton Grams On 10/26/06, Heider, Stephen [EMAIL PROTECTED] wrote: If you can find a way to bypass the security with this model please post a message. I can then patch it. Thanks. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, October 26, 2006 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) This is good. I didn't know whether you were relying on the web server/domain to authenticate the user or if you were using some vb command to read the username. Axton Grams On 10/26/06, Heider, Stephen [EMAIL PROTECTED] wrote: Axton, Great questions. I tested each of these scenarios. I created a local account with a username of an existing employee. After some testing I then added this user to the local Admin group and also added the employee's domain\username to the local Admin group. Local accounts do not have access to connect to our remedy web server, only authenticated domain users. With each attempt the Windows login prompt was presented. When I provided my network credentials the web app knew that I was using my login name and not the local user. I then attempted to Run As IE as the local account user (logged into Windows as me) and entered the URL in the address field. The web app knew it was me. I then logged into Windows as the local account and ran IE with Run As me. Same result. The web app checks the domain when logging in. All our employees are in the same domain, so checking here is easy. For companies that have multiple domains additional checks would need to be done. You could also track a lot of details regarding the SSO web app session, such as IP address, computer name, etc. If someone successfully spoofed a login [to get into Remedy only] in the logging file/table tracks could lead back to the culprit. The only thing I didn't try was to rename my computer to the name of the domain. This may present the web app with domain\username, however the Remedy web server still wouldn't allow access without a valid domain account login. To spoof the web app I think that either the browser or .Net libraries would need to be hacked. Or, if they somehow intercepted calls made to HttpContext.Current.User.Identity.Name from the web app and interjected a new value when sending data back to the web server it might work. Can't say for sure, but if someone can hack into this they may also be able to hack into LDAP authentication as well. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, October 26, 2006 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) So what happens if I create a local account on my desktop that has the same login name as some other domain account, then proceed to access your SSO enabled web interfaces? Or even better, create the local account, then run iexplore.exe as that user? Axton Grams On 10/26/06, Heider, Stephen [EMAIL PROTECTED] wrote: For inquiring minds... here is the SSO solution I implemented here. Background: Over the last couple months I have been researching SSO solutions for Remedy, initially only for Mid Tier (6.3, 7.0). There are several good ones that will do the job. The costs prevented us purchasing ($15K for a Mid Tier-only solution up to $100K+ for a solution for all web and Windows applications including non-Remedy apps). A few weeks after the decision was made not to purchase I began reading more and more posts about implementing SSO. I gleaned some ideas from Listers and determined that I was going to find a solution. It didn't take long to see that this would work. It may not be applicable in certain companies/organizations (ie. top secret government work), but I suppose it could be useful in about 90% of Remedy installations. Goal: Provide seamless login (aka SSO) to our end-user Mid Tier application for all employees with Read/Read Restricted licenses. We wanted to make it easy for our employees to be able to submit and view their own tickets. SSO makes it as simple as clicking a link on a web page. For those with Fixed/Floating licenses (technicians and technical management)
Re: NEW: Open Window Actions Blocked - Other Methods?
Craig, When there was a way around popup blockers, other people would use that as well and that way the popup blockers would not be of much use. If your users are all in a windows domain you can try talking to the Windows team, they can push a policy setting where your mid-tier domain would be allowed to show popups. If you do not have control over your users clients you could choose not to open new forms but include display only fields on the current form, maybe with a different color or something, to display those messages. This way you would have no popups so also no problems with popup blockers. -- Michiel On 10/27/06, Carter, Craig J Civ ARPC/DPD [EMAIL PROTECTED] wrote: ** ARS 6.3 P16 ServletExec 5.0 AS Windows IIS We've built several web applications that open new windows (another Remedy form) to display informational messages, get feedback, etc. Our customers are worldwide and many of them are using ISP-provided browsers and tools that prevent Javascript popup windows from being displayed. It's causing a lot of problems since a good majority of them don't understand them or know how to turn them off. Some are running multiple blockers without even realizing it. Anyone have any good alternatives to opening forms in new windows that will not trigger the Javascript popup blockers? Craig Carter __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Heads Up:ARImport Tool 6.3 and 7.0 issues
Has patch 19 been pulled? I only see P11 - 18 available available for download for version 6.3. Kind regards, Michiel On 10/29/06, Michiel Beijen [EMAIL PROTECTED] wrote: Michelle, Why do CSV files not work on patch 19? I guess there must be a reason, will try tomorrow myself. Next question, can't you import your CSV file as filetype ASCII with ',' as a separator? -- Michiel On 10/27/06, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Hi, Folks: I've been working with tech support on an ARImport issue I reported back in May. I originally reported the issue on AR Import 6.3 P12 while importing CSV files. The Define Fallback mapping does not work for core fields. They've acknowledged that it should and have since bugged it as SW00244816. This behavior unfortunately occurs on: ARImport 6.3 P12, P13, P15, P17, P18; and 7.0, 7.0 P1. They're pretty sure that it will still occur on whatever the latest 7.0 import tool is out there, because the fix hasn't been pushed yet. Bittersweet news: Fixed on a special support patch built after P18 was released. However, this new support patch obliterates CSV files. My dilemma: The latest special import tool patch ARImport 6.3 P19 recognizes and uses fallback mapping. But, is completely useless to perform an actual import of CSV files. ARImport 7.0 P1 successfully imported the same CSV file (properly), but still contains the fallback mapping bug. QUESTION: Does anyone remember the last 6.3 patch where Fallback mapping worked on core fields, especially when importing CSV files? Signed, So frustrated, that I had to manually add values to several rows of the file and then import it with 7.0 P1. Admin Tool 6.3 P19 ARImport6.3 P19 WinXP Pro ARS 6.3 P11 server ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: MS/SQL - does 1=0 filter push action table scans
David, there have been lots of discussions about this in the past. the outcome was that even Oracle does not perform a table scan on this. For more info please search the archives. If you would like to find out how MS SQL2000 does this you could use the SQL Profiler tool which should be installed on the server or at least at the DBA's workstation. MORE IMPORTANT: there is no real need for the use of 1=0. If you want a push fields action to always create requests, you should leave the field under Push Field If empty, and select If No Requests Match: Create New Request. This would always create a new request. -- Michiel On 10/28/06, David Chan [EMAIL PROTECTED] wrote: Hi all I am trying to confirm... On MS/SQL database, does 1=0 qualification in filter push action cause table scan. I know oracle does... just confirming if SQL 2000 does thanks... dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Integration with CA Clarity
Fellow ARSList Members My company is looking to integrate our Remedy system with CA's Clarity application. Based on what I have read from Clarity's Integration Guide, it appears that using Web Services would be the best method. I am curious if anyone else has successfully integrated these two applications, and if this is the track taken in doing so. I seem to remember another list member posting a similar topic about this a few months ago, but I cannot find any references to the matter in the list archives. I would greatly appreciate any information or advice anyone can provide on linking these two apps. Thank you for your time regarding this question. James Van Sickle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Consultant need at Northern CA
Hi Folks, I am here again to give and get help. We have Need for a BMC Remedy Consultant with Bearing Point at Northern CA Bay Area for a 4-6 months assignment. Find the job description below for your ready reference and let me know if you would be interested for this role. Title: BMC Remedy Consultant Location: Northern CA Bay Area Duration: 4-6 months Start date is or/about Nov 13 Principle duties/essential functions: Provide technical leadership, installation and configuration of the following BMC tools: Hands-on development and implementation of BMC Remedy ITSM 7.0 (Helpdesk, Change, SLM) Hands-on development and implementation of BMC CMDB 2.0 Solaris 9, 10 Experience Oracle 9iR2, Oracle 10gR2 Support workflow/process definition in ITIL areas Assist our clients in assessing IT operational maturity and identifying targets for process/technology improvement Support the definition of technology requirements Organize and document findings of studies and prepare recommendations for implementation of new processes and procedures Have experience with ITSM 7.0 and not just AR 7.0 Requirements: MUST be located in Northern CA Bay Area (Customer location - Santa Clara) Must have 3-7 years of experience in BMC Remedy 6.0 7.0 products including product design, configuration and integration with 3rd party tools Must have experience with development of BMC Remedy in Solaris environment Experience with installation and configuration of AR Server group Prefer 1-3 years of IT Infrastructure Library (ITIL) certification with practical design and implementation experience a plus Project Management Skills preferred BS or BA Degree in IT, Engineering or Business preferred. Atul Bhardwaj | Manager Recruiting | Mastech Inc. | Direct: 412-567-3773 | Toll-free: 866-411-3088 Ext. 2151 | Fax: 412-291- 3059 | Email: [EMAIL PROTECTED] | Web: www.mastech.com | 1000 Commerce Drive, Suite 500 | Pittsburgh, PA 15275 | ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Tool to fix drop downs when a new field is added.
Ok I heard there is a tool to fix my problem. I have been asked to add a new Priority field to it's drop down list. This will push the values down one spoton all prior tickets. I did hear there is a tool that will repair this issue. Thanks, ARServer 6.03 SQL 2000 SP4 Dan Caissie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problem with Push Fields in a Table Loop (RESOLVED)
** Thank you all!I solved my problem appending '! in the end of the filter's name. Then it works because with that, actions are executed in the desired order, because normally, without '!, push fields actions are delayed into a later phase and executed as a bulk after the Set Fields actions. AlexOn 10/26/06, Alex Bredariol [EMAIL PROTECTED] wrote: A filter A calls a Filter Guide B looping a table. This Filter Guide B contains a filter that should execute a push fields in another form.But there's a problem: it always push the same data. It's not a mistake with the Table I'm looping, because I tested using set fields and displayed messages with the value and both work. Does someone know what may be happening?ThanksAlex Grilo __20060125___This posting was submitted with HTML in it___
DSO Mapping
Hi ! list we are in the process of setting up a group servers environment with resonnate load balancer. Everything went fine until we try to get the dso working. Here our setup: Server A remedyserv Server B remedysrvb Both in server group Name ECC-Remedy They both have the alias remedyprd6 this because the underlying database is a copy from the actual production server. They are both connected to a resonnate load balancer that used the the follwing name remedyprd6t and a VIP. When we do the mapping,, from what i think i know, i need to map it trought the Load balancer server name and IP. I have check the following: No password on both side for access (Target and Source) The from any server option is check the name from server group is there ETc Etc What could it be ?, does the Alias from both server need to be the same as the Name of the Virtual Name of the load balancer ? Ar.conf setting for RPC etc. i did create private rpc for DSOP and configure it accordingly. The error we get is : Action Request System(R) Distributed Server Version 6.03.00 patch 018 Remedy, a BMC Software company. Copyright (c) 1995 - 2005 BMC Software, Inc. All rights reserved. AR System Server is not currently available -- will retry connection (ARDSNOTE 3004) Cannot establish a network connection to the AR System server (ARERR 90) AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) (ARNOTE 0) Server (pid:27539) died with 65280. Any help would be appriciated Fabien tetreault ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Suggestions Anyone?
I'm looking for any suggestions on how to cleanly pull/push data realtime from one AR System to another without the use of EIE or utilizing the API. One server is v6.3 and the other 7.0. Our Tier 1 helpdesk uses a customized 6.3 Helpdesk application while our Tier 2 Helpdesk will be using the 7.0 ITSM suite.Note: We do not have a programmer to build the API interface nor can we afford 30K for EIE. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Suggestions Anyone?
** How about using Web Services? All of your code is contained within Remedy and it is up to you how simple or complex you want to make it. Mike. Valerie Balloon [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 30/10/2006 12:31 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Suggestions Anyone? I'm looking for any suggestions on how to cleanly pull/push data realtime from one AR System to another without the use of EIE or utilizing the API. One server is v6.3 and the other 7.0. Our Tier 1 helpdesk uses a customized 6.3 Helpdesk application while our Tier 2 Helpdesk will be using the 7.0 ITSM suite.Note: We do not have a programmer to build the API interface nor can we afford 30K for EIE. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___
SV: CMDB Question
** Hello, In the Computer System class, there is a field Primary Capability, in this you can find options like SANSwicth, SANHub etc. /RK Fra: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sendt: 24. oktober 2006 17:09 Til: arslist@ARSLIST.ORG Emne: CMDB Question I was approached about placement of information related to a storage area network and where to put information about the device into the CMDB. Is anyone working with these devices and how did you identify them in the CMDB and which class did you use? Thank you. James McKenzie L-3 GSI __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Client Application SSO (U)
Dylan, The Remedy SSO interface requires additional configuration and programming on mid tier. From what I have read (here and elsewhere) and conversations I've had this is not trivial. Two mid tier-specific products I reviewed cost $15K - $20K for SSO, plus annual support. The SSO interface in mid tier is not an out-of-the-box implementation - although it should be. If you have a quick and easy solution for mid tier SSO, please let us know how you got it to work and your environment. My mid tier environment: ARS 6.3 Windows Server 2003 IIS 6 ServletExec 5.0 Regarding SSO for the Windows User Tool, you can set it to cache your Remedy password. In many organizations this is considered a security risk that is too high. I have previously researched developing an SSO solution for WUT. It's on hold for now as there are other projects I need to work on. I plan to get back to the SSO for WUT project in a few months. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dylan Thomas Sent: Thursday, October 26, 2006 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) Stephen, I'm just curious why you couldn't use the Remedy SSO implementation? That's what we're using here and no probs so far. I'm also confused about the User tool SSO. If you uncheck the prompt for password box, it'll auto log you in? Are you talking about making it so you can login to any workstation on the network, open the User tool and it will auto log you in? Now that would be cool :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Newb needs API help...couple of questions
Marc,
Just a quick comment:
Regarding You first real API call (ARGetListSchema), or a call to
ARVerifyUser, will actually test out that the server/user/password is
fine., in my login routine I attempt to generate a GUID immediately
after login. If it works then I know the login was successful. I only
use the generate GUID because it's quick and only one line of code (.Net
API).
HTH
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Hardy
Sent: Saturday, October 28, 2006 2:11 PM
To: arslist@ARSLIST.ORG
Subject: FW: Newb needs API help...couple of questions
If you are expecting ARInitialization to fail because of a bad server
name, or user/password - it won't. ARInitialization simply setus up
some client side state, and in general won't fail. It doesn't actually
connect to the server.
You first real API call (ARGetListSchema), or a call to ARVerifyUser,
will actually test out that the server/user/password is fine.
First of all, you should not use the C API without RTL.
(http://www.sourceforge.net/projects/rtl). It will reduce your C code
below by 80 or 90% and make it much more bulletproof. Everything you've
done would be about 8 lines of code (see below). To see why and another
comparison, go to http://rtl.sourceforge.net/doc. With rtl, you won't
have to worry about freeing status lists, allocating memory, testing
errors after every call, doing expensive lookups with for loops, etc. I
cringe looking at how verbose and error prone API programs are without
it. Oh yes, I almost forgot - it's free and open source.
Here is what your code would loook like using RTL (taken straight from
the docs). This does everything for you (memory management, error
handling, etc.). All those checks for error codes and calls to
FreeARStatusList go away for starters (whew).
try {
Server server(localhost, Demo, );
NameList names;
server.getListSchema(names);
NameList::iterator iter = names.begin();
for (; iter != names.end(); iter++) {
cout (*iter).getName().c_str() \n;
}
} catch (Exception err) {
cerr err.toString().c_str();
}
Regards,
Dan Hardy
Co-Founder and Chief Architect
Pathworks Software
http://www/pathworkssoftware.com/
Get Work Done Right, Every Time.
From: Action Request System discussion list(ARSList) on behalf of Marc
Nations
Sent: Fri 10/27/2006 9:47 PM
To: arslist@ARSLIST.ORG
Subject: Newb needs API help...couple of questions
** Hello all,
For starters, I'm trying to integrate the Remedy API into a Python
application. That is my ultimate goal. So if anyone has any experience
with that or knows where some sample code is, I'd appreciate it. I'm
going to use ctypes to make the dll calls and am building the
structures.
However, I've hit a wall so far with Python so I decided to run some
example code in C and follow the process. I don't understand what is
happening here, so I'm hoping someone could explain it to me. I am
running the example given in the Remedy API documentation (with a
couple of small modifications):
Let me start off by saying that the code works, however almost
seemingly by accident. The problem is when I step through it using
Visual Studio, it doesn't respond like I thought it would. Here's the
problem:
Right now I have the application set up to fail at the initialization
stage. So at Step A (marked below) I should see a failure after the
ARInitialization call is made. However that is not the case. Instead I
get back a response of '0', and it does not fall into the exception
loop.
Instead it moves on and attempts the ARGetListSchema call. At Step B is
when the error for the initialization is actually recognized. So then
it falls in the exception loop, prints out the error that was supposed
to be printed in ARInit loop, and finishes execution.
This also means that the status list is not being freed like is
supposed to happen during the FreeARStatusList proc. It's still there
when the next function is called.
So in the end the application does work, but it's not failing at the
correct place. So until I understand how this is supposed to properly
work, there's no way I'll be able to get it interfaced over to another
language. Does anyone know what either I or it is doing wrong?
Thanks,
Marc
// ARS.cpp : Defines the entry point for the console application.
//
#include stdafx.h
#include ar.h
#include arextern.h
#include arfree.h
void printStatusList(ARStatusList *theList)
{
unsigned int i;
for (i=0; i theList - numItems; i++)
{
if (theList - statusList[i].appendedText == NULL ||
theList - statusList[i].appendedText == '\0')
printf(%s, theList -
statusList[i].messageText);
else
printf(%s:%s, theList -
statusList[i].messageText,
theList -
Re: Auto guest user
Maxim, What we use here is the person's network login for both Guest and tech logins. These are tied to data in our Active Directory. With Guest login, we can tie the login to the individual's name, phone number, email address, etc. It also provides the ability to search for past tickets opened for that person's network id. In our link's to lookup tickets or create a new one, we encode the login in the url string. Not sure why you would want to generate a random login. This makes the linkage described above impossible. Maybe you can explain to us a little bit better why you would want a random login. Dave Date:Fri, 27 Oct 2006 11:35:39 +0400 From:=?koi8-r?B?98XSws/Xycsg7cHL08nN?= [EMAIL PROTECTED] Subject: Re: Auto guest user David, I must create auto login script in home page of my site with random login name and for the people in User form additional page for entering true login and password. I think it will be helpful. --- With best wishes, Maxim Verbovik Software solutions division INLINE Technologies, www.in-line.ru /Tel: +7 (495) 721 3505 (=C4=CF=C2./ext 393) /Fax:+7 (495) 131 4529 /Mob:+7 (926) 351 6738, +7 (927) 200 2520 Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] tyco/Electronics A tyco International LTD Company MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
SupportWeb Enhancements
Good Morning List: Has anyone found on Supportweb where the Enhancement Requests (along with the Community Downloads) have been moved to? I've been searching for the past 10 minutes and can't find where BMC hid it. Thanks! _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip?icid=T002MSN03A07001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.0.1 Email
Track down the filter that is used to send the message to the user. In the Notify action, tick the box Add Shortcut. -- Michiel On 10/26/06, Pam Hollis [EMAIL PROTECTED] wrote: Where do you go to enable and disable the option to add link to the incident that is opened within the email that is sent out to the user. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Integration with CA Clarity
** Hi James, Clarity only has one method to integrate with it, that is via XML using the Clarity XOG (XML Open Gateway- developed jointly by Niku and Xinify) so yes you are on the right track. Xinify has integrated Niku/Clarity with Remedy since before the days of web services in Remedy. Back then we had to jump through hoops to export the data, convert to XML then import. Muchmore straight forwardthese days :). Are you wanting to import time sheet data to associate with Clarity projects, integrate projects to change requests? We've done both. I'd be happy to speak with you about it. -Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED] Original Message Subject: Integration with CA ClarityFrom: James Van Sickle [EMAIL PROTECTED]Date: Wed, October 25, 2006 12:37 pmTo: arslist@ARSLIST.ORGFellow ARSList Members My company is looking to integrate our Remedy system with CA's Clarity application. Based on what I have read from Clarity's Integration Guide, it appears that using Web Services would be the best method. I am curious if anyone else has successfully integrated these two applications, and if this is the track taken in doing so. I seem to remember another list member posting a similar topic about this a few months ago, but I cannot find any references to the matter in the list archives. I would greatly appreciate any information or advice anyone can provide on linking these two apps. Thank you for your time regarding this question.James Van Sickle___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125___This posting was submitted with HTML in it___
Re: Direct SQL - How can I use a $TIMESTAMP$ reference? - Solved
** Everyone, I think that Thomas method would work just fine, but I received a solution off line that is very clean and seems to work perfectly without the extra field. Mark W. sent me the following solution. I dont know the etiquette of the list when someone sends a solution off-line, but the results are just as I expected. SELECT count(*) FROM Issue WHERE Customer_Abbreviation = '$Customer_Abbreviation$' AND Create_Date (DATEDIFF(s,'1/1/1970','$TIMESTAMP$') - ($Threshold Days$ * 24 * 60 * 60)) Many thanks, Leigh From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Friday, October 27, 2006 5:25 PM To: arslist@ARSLIST.ORG Subject: Re: Direct SQL - How can I use a $TIMESTAMP$ reference? Hello Leigh, Try setting the $TIMESTAMP$ value to hidden, display-only integer field, then use the integer field name reference in place of the $TIMESTAMP$ keyword reference in your SQL statement. --Thomas - Original Message - From: Leigh Gruber Newsgroups: gmane.comp.crm.arsystem.general Sent: Friday, October 27, 2006 14:55 Subject: Direct SQL - How can I use a $TIMESTAMP$ reference? ** Hi Everyone, I met a number of you at the 2005 RUG and am sorry that I didnt get to this years gathering. My husband and friends DID have successful English Channel relay swim over and back so I missed the event for a good reason. Hope to see you next year! Now my question. I am writing new workflow and have a direct SQL statement in an escalation which will execute occasionally. Unfortunately I get an error due to the conversion of the $TIMESTAMP$ value into a nicely formatted date/time stamp. How can I get the current time to come out in epoch time so it will play nicely with the create date and the calculated offset? This is the direct SQL statement. SELECT count(*) FROM Issue WHERE Customer_Abbreviation = '$Customer_Abbreviation$' AND Create_Date ($TIMESTAMP$ - ($Threshold Days$ * 24 * 60 * 60)) And this is what I see when the SQL log is turned on for the server. SELECT count(*) FROM Issue WHERE Customer_Abbreviation = 'zSENTEL' AND Create_Date (10/27/2006 3:33:51 PM - (28 * 24 * 60 * 60)) ^ (*** ERROR *** Line 1: Incorrect syntax near '3'. (SQL Server 170)) Were running SQL Server 2000 on Windows 2003 OS. Many thanks, Leigh The information contained in this message may be privileged and/or confidential. If you are not the intended recipient, or responsible for delivering this message to the intended recipient, any review, forwarding, dissemination, distribution or copying of this communication or any attachment(s) is strictly prohibited. If you have received this message in error, please so notify the sender immediately, and delete it and all attachments from your computer and network. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Upgrading and switching platforms at the same time
Hello everyone, We are upgrading from ARS 6.3 to 7, and at the same time switching from Unix HPUX-11 to a new Red Hat Linux machine. We are also upgrading from Oracle 9 to Oracle 10. We have a mostly-customized ARS system, but have installed the Asset Tracking module. Two approaches: 1. Install Oracle on the new machine. Install ARS on the new machine. Export all the form and workflow definitions and form data from the old system and import it into the new. 2.Copy the present Oracle database from the old machine to the new. Rename the database and upgrade it. Install ARS. The second approach sounds easier. Any pitfalls that we should be aware of? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: EIE 7.0 Issues (hanging + API Error)
**
Hi Cindy,
The setting to 1 minute in the eie.cfg is too frequent. By default it is set to check every 5 minutes. This setting determines how often EIE creates new threads and deletes old ones. I think it is probably falling over from all the created/delete. If you set it to 1440, it will check once a day. It is recommended that you set it to at least 60 minutes. While you are testing, it is simpler to just stop and start the EIE service when you want instant gratification.-Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]
Original Message Subject: EIE 7.0 Issues ("hanging" + API Error)From: Cindy Sapochetti [EMAIL PROTECTED]Date: Fri, October 27, 2006 9:57 amTo: arslist@ARSLIST.ORGListers - Having issues with EIE 7.0 "hanging" after working for about a week. I have several active data exchanges which worked until 2 days ago, then just stopped. Have debugging on, and after restarting EIE service, eiemain.dbg would just show "Starting to look for changes to data exchange definitions" and then nothing more. Since this is a dev server, eie.cfg has a ConfigInterval set to 1 - but it never "continues" to check each minute, it just seems to hang.I rebooted the box this a.m. (Windows 2003 server), and got the following in eiemain.dbg (see below). Two things to note: API error and the fact that after 9:43, it never cycled again to look for changes.I tried looking up the API error, no luck. Does anyone have any ideas? I'm stuck!Thanks,CindyEIEMain.dbg log:[08:58:36,10/27/06] - Starting to look for changes to data exchange definitions[09:41:16,10/27/06] - Starting to look for changes to data exchange definitions[09:41:17,10/27/06] - CreateDataExchangelist: AR API returned error during ARGetListEntry, Error = 2[09:41:20,10/27/06] - Failed to retrieve any active data exchange defined on AR System: scrmdy07[09:41:20,10/27/06] - Starting threads to manage event driven requests[09:41:20,10/27/06] - Immediate async thread started.[09:41:20,10/27/06] - Event Request cleanup thread started.[09:41:20,10/27/06] - Waiting for 1 minutes to look for changes to data exchange definitions.[09:42:33,10/27/06] - Starting to look for changes to data exchange definitions[09:42:40,10/27/06] - CreateDataExchangelist: AR API returned error during ARGetListEntry, Error = 2[09:42:40,10/27/06] - Failed to retrieve any active data exchange defined on AR System: scrmdy07[09:42:40,10/27/06] - Waiting for 1 minutes to look for changes to data exchange definitions.[09:43:57,10/27/06] - Starting to look for changes to data exchange definitions___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
__20060125___This posting was submitted with HTML in it___
Re: Direct SQL - How can I use a $TIMESTAMP$ reference?
Leigh, Try the following statement (I've substituted a SQL-based calculation of epoch time for the $TIMESTAMP$ value): SELECT count(*) FROM Issue WHERE Customer_Abbreviation = '$Customer_Abbreviation$' AND Create_Date (ABS(DATEDIFF(ss,GetUTCDate(),'1970-01-01')) - ($Threshold Days$ * 24 * 60 * 60)) ABS(DATEDIFF(ss,GetUTCDate(),'1970-01-01')) represents the current date and time in epoch time. I'm assuming $Threshold Days$ is already an integer value; if not, you may need to include a CAST function to convert it from a varchar to an int. Cheers, Jim. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OpSet in Web Service
Hello Listers, I'm trying to figure out where to specify the request ID I am trying to update via an OpSet in Web Services. The Remedy documentation is not very clear on this. Here is the XML: SOAP-ENV:Envelope xmlns:SOAP-ENV=http://schemas.xmlsoap.org/soap/envelope/; xmlns:SOAP-ENC=http://schemas.xmlsoap.org/soap/encoding/; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; xmlns:xsd=http://www.w3.org/2001/XMLSchema; SOAP-ENV:Header m:AuthenticationInfo xmlns:m=urn:SiebelInputStaging m:userNameWebService/m:userName m:passwordremadmin/m:password /m:AuthenticationInfo /SOAP-ENV:Header SOAP-ENV:Body m:OpSet xmlns:m=urn:SiebelInputStaging Full_NameJoe Grande/Full_Name /m:OpSet /SOAP-ENV:Body /SOAP-ENV:Envelope Any help would be greatly appreciated!! Thank you, Joe Grande ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OpSet in Web Service
Title: RE: OpSet in Web Service ** Joe: See below. James Mckenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Grande Sent: Monday, October 30, 2006 7:35 AM To: arslist@ARSLIST.ORG Subject: OpSet in Web Service Hello Listers, I'm trying to figure out where to specify the request ID I am trying to update via an OpSet in Web Services. The Remedy documentation is not very clear on this. Here is the XML: SOAP-ENV:Envelope xmlns:SOAP-ENV=http://schemas.xmlsoap.org/soap/envelope/ xmlns:SOAP-ENC=http://schemas.xmlsoap.org/soap/encoding/ xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance xmlns:xsd=http://www.w3.org/2001/XMLSchema SOAP-ENV:Header m:AuthenticationInfo xmlns:m=urn:SiebelInputStaging m:userNameWebService/m:userName m:passwordremadmin/m:password /m:AuthenticationInfo /SOAP-ENV:Header SOAP-ENV:Body m:OpSet xmlns:m=urn:SiebelInputStaging Should go right here. Full_NameJoe Grande/Full_Name /m:OpSet /SOAP-ENV:Body /SOAP-ENV:Envelope Any help would be greatly appreciated!! Thank you, Joe Grande ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___
Re: Upgrading and switching platforms at the same time
Title: RE: Upgrading and switching platforms at the same time ** Dwayne: Go: 1. Install Oracle 9i on your new machine. Import database. Upgrade to 10g. This will insure that the database's metadata is upgraded to the new version. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dwayne Martin Sent: Monday, October 30, 2006 7:03 AM To: arslist@ARSLIST.ORG Subject: Upgrading and switching platforms at the same time Hello everyone, We are upgrading from ARS 6.3 to 7, and at the same time switching from Unix HPUX-11 to a new Red Hat Linux machine. We are also upgrading from Oracle 9 to Oracle 10. We have a mostly-customized ARS system, but have installed the Asset Tracking module. Two approaches: 1. Install Oracle on the new machine. Install ARS on the new machine. Export all the form and workflow definitions and form data from the old system and import it into the new. 2.Copy the present Oracle database from the old machine to the new. Rename the database and upgrade it. Install ARS. The second approach sounds easier. Any pitfalls that we should be aware of? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___
Re: Heads Up:ARImport Tool 6.3 and 7.0 issues
Hi, Michiel: Thanks for responding. Patch 19 was a special support patch. Since I've reported this back to tech support. They've informed me that they are still working out the kinks of this patch. It is not available for general release. Actually, it didn't matter how I manipulated that file. I could not successfully import it with patch 19. I could however, import the same file with patch 17 AND 7.0 Patch 1. I just wanted to know the last patch # where I can successfully import CSV files (which is all but this one) AND use fallback mapping against core fields. The issue about fallback mapping was originally reported in patch 12 and has appeared in all subsequent releases of the Admin/Import tool. I might download patch 5 just to see if it worked there. Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Monday, October 30, 2006 5:44 AM To: arslist@ARSLIST.ORG Subject: Re: Heads Up:ARImport Tool 6.3 and 7.0 issues Has patch 19 been pulled? I only see P11 - 18 available available for download for version 6.3. Kind regards, Michiel On 10/29/06, Michiel Beijen [EMAIL PROTECTED] wrote: Michelle, Why do CSV files not work on patch 19? I guess there must be a reason, will try tomorrow myself. Next question, can't you import your CSV file as filetype ASCII with ',' as a separator? -- Michiel On 10/27/06, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Hi, Folks: I've been working with tech support on an ARImport issue I reported back in May. I originally reported the issue on AR Import 6.3 P12 while importing CSV files. The Define Fallback mapping does not work for core fields. They've acknowledged that it should and have since bugged it as SW00244816. This behavior unfortunately occurs on: ARImport 6.3 P12, P13, P15, P17, P18; and 7.0, 7.0 P1. They're pretty sure that it will still occur on whatever the latest 7.0 import tool is out there, because the fix hasn't been pushed yet. Bittersweet news: Fixed on a special support patch built after P18 was released. However, this new support patch obliterates CSV files. My dilemma: The latest special import tool patch ARImport 6.3 P19 recognizes and uses fallback mapping. But, is completely useless to perform an actual import of CSV files. ARImport 7.0 P1 successfully imported the same CSV file (properly), but still contains the fallback mapping bug. QUESTION: Does anyone remember the last 6.3 patch where Fallback mapping worked on core fields, especially when importing CSV files? Signed, So frustrated, that I had to manually add values to several rows of the file and then import it with 7.0 P1. Admin Tool 6.3 P19 ARImport6.3 P19 WinXP Pro ARS 6.3 P11 server ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Consultant need at Northern CA
Must have 3-7 years of experience in BMC Remedy 6.0 7.0 products including product design, configuration and integration with 3rd party tools 3-7 years exp with 7.0. who's requirements is this? Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Bhardwaj Sent: Thursday, October 26, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Remedy Consultant need at Northern CA Hi Folks, I am here again to give and get help. We have Need for a BMC Remedy Consultant with Bearing Point at Northern CA Bay Area for a 4-6 months assignment. Find the job description below for your ready reference and let me know if you would be interested for this role. Title: BMC Remedy Consultant Location: Northern CA Bay Area Duration: 4-6 months Start date is or/about Nov 13 Principle duties/essential functions: . Provide technical leadership, installation and configuration of the following BMC tools: . Hands-on development and implementation of BMC Remedy ITSM 7.0 (Helpdesk, Change, SLM) . Hands-on development and implementation of BMC CMDB 2.0 . Solaris 9, 10 Experience . Oracle 9iR2, Oracle 10gR2 . Support workflow/process definition in ITIL areas . Assist our clients in assessing IT operational maturity and identifying targets for process/technology improvement . Support the definition of technology requirements . Organize and document findings of studies and prepare recommendations for implementation of new processes and procedures . Have experience with ITSM 7.0 and not just AR 7.0 Requirements: . MUST be located in Northern CA Bay Area (Customer location - Santa Clara) . Must have 3-7 years of experience in BMC Remedy 6.0 7.0 products including product design, configuration and integration with 3rd party tools . Must have experience with development of BMC Remedy in Solaris environment . Experience with installation and configuration of AR Server group . Prefer 1-3 years of IT Infrastructure Library (ITIL) certification with practical design and implementation experience a plus . Project Management Skills preferred . BS or BA Degree in IT, Engineering or Business preferred. Atul Bhardwaj | Manager Recruiting | Mastech Inc. | Direct: 412-567-3773 | Toll-free: 866-411-3088 Ext. 2151 | Fax: 412-291- 3059 | Email: [EMAIL PROTECTED] | Web: www.mastech.com | 1000 Commerce Drive, Suite 500 | Pittsburgh, PA 15275 | ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SupportWeb Enhancements
Hi, Mike: You're right. It's not there. I've been informed by tech support that, it appears that our customers will no longer be able to submit such RFE on the web anymore. paraphrased Although, I've been told by the BMC Product Line Manager that it was unintentional, they can't say that there is a plan to reimplement this functionality. Since, BMC was already considering having all enhancement requests flow through Customer Support. /paraphrased Submit your enhancement requests as you would your other incidents through the support site. Just indicate somewhere that you would like this to be an enhancement request. Tech support will submit the enhancement request in their defect/RFE tracking system on your behalf. Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Monday, October 30, 2006 8:03 AM To: arslist@ARSLIST.ORG Subject: SupportWeb Enhancements Good Morning List: Has anyone found on Supportweb where the Enhancement Requests (along with the Community Downloads) have been moved to? I've been searching for the past 10 minutes and can't find where BMC hid it. Thanks! _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip?icid=T002MSN03A07001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OpSet in Web Service
James, Thank you for the response, that's where I thought it should go. However, when I post there I receive the following error: MessageType: 2 MessageNum: 8962 MessageText: Unexpected element encountered in the input XML document AppendedText: lt;Full_Namegt;/faultstring Thank you, Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Looking for Job in Sweden
Hi all, My familly and I are currently looking into moving in Sweden this summer. We live in Canada and we want to see a different culture. I was wondering if any of you would know where I could search on the web to find some work in Sweden. A contact would be a good thing to. I can read/talk/write in French and English. Any important information on Sweden would also be appreciated. Mathieu Pitre Business Systems Analyst [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
RESOLVED: QUESTION: MENU - NOT LIKE
Title: RE: ARERR 405 exporting Display Only form to .def file
**
Thanks to everyone for their help - here it
is:
NOT(('Group List' LIKE "1;%") OR ('Group List' LIKE
"%;1;%") OR ('Group List' LIKE "% 1;%"))
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of CONDREA,
DanielSent: October 27, 2006 11:49 PMTo:
arslist@ARSLIST.ORGSubject: Re: QUESTION: MENU - NOT
LIKE
**
Hi All,
When a user is defined "the user" belongs to one or more
groups. Usually this functionality is implemented using a normalized
representation. Remedy's adds to the user's definition every group ID. The
result of this operation is a string. For example
";1;2;3;4;".
Finding what users belongs to a group it is a string
operation not an SQL operation.
In an older version of the ARS, the developer had to be
very careful. There was an extra space.
Daniel
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas
BeanSent: 27 October 2006 18:20To:
arslist@ARSLIST.ORGSubject: Re: QUESTION: MENU - NOT
LIKE
**
Try this qualification:
NOT ('Group List' LIKE "1;%" OR 'Group List' LIKE "% 1;%" OR
'Group List' LIKE "%;1;%")
--Thomas
- Original Message -
From:
Tyrone
Dee
Newsgroups:
gmane.comp.crm.arsystem.general
Sent: Friday, October 27, 2006
08:16
Subject: QUESTION: MENU - NOT LIKE
**
I
have a Menu that shows all Users from the USER Form - no
problem.
I
would like to restrict all users who are Administrators from the pull down
menu. I tried:
NOT
'Group List' LIKE "%" + "1" + "%"
However, this is not working as there are other groups with "1" in the
Group Number.
Any
assistance would be greatly appreciated.
THANKS!__20060125___This
posting was submitted with HTML in it___
__20060125___This posting was submitted with
HTML in it___ __20060125___This posting was submitted with
HTML in it___
__20060125___This posting was submitted with HTML in it___
Re: Remedy Consultant need at Northern CA
Title: RE: Remedy Consultant need at Northern CA ** Herb: I doubt you can get seven years of experience with 6.x. I think that was back in the 4.x days. I have that level of experience. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Herb Partlow Sent: Monday, October 30, 2006 8:00 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Consultant need at Northern CA Must have 3-7 years of experience in BMC Remedy 6.0 7.0 products including product design, configuration and integration with 3rd party tools 3-7 years exp with 7.0. who's requirements is this? Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Bhardwaj Sent: Thursday, October 26, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Remedy Consultant need at Northern CA Hi Folks, I am here again to give and get help. We have Need for a BMC Remedy Consultant with Bearing Point at Northern CA Bay Area for a 4-6 months assignment. Find the job description below for your ready reference and let me know if you would be interested for this role. Title: BMC Remedy Consultant Location: Northern CA Bay Area Duration: 4-6 months Start date is or/about Nov 13 Principle duties/essential functions: . Provide technical leadership, installation and configuration of the following BMC tools: . Hands-on development and implementation of BMC Remedy ITSM 7.0 (Helpdesk, Change, SLM) . Hands-on development and implementation of BMC CMDB 2.0 . Solaris 9, 10 Experience . Oracle 9iR2, Oracle 10gR2 . Support workflow/process definition in ITIL areas . Assist our clients in assessing IT operational maturity and identifying targets for process/technology improvement . Support the definition of technology requirements . Organize and document findings of studies and prepare recommendations for implementation of new processes and procedures . Have experience with ITSM 7.0 and not just AR 7.0 Requirements: . MUST be located in Northern CA Bay Area (Customer location - Santa Clara) . Must have 3-7 years of experience in BMC Remedy 6.0 7.0 products including product design, configuration and integration with 3rd party tools . Must have experience with development of BMC Remedy in Solaris environment . Experience with installation and configuration of AR Server group . Prefer 1-3 years of IT Infrastructure Library (ITIL) certification with practical design and implementation experience a plus . Project Management Skills preferred . BS or BA Degree in IT, Engineering or Business preferred. Atul Bhardwaj | Manager Recruiting | Mastech Inc. | Direct: 412-567-3773 | Toll-free: 866-411-3088 Ext. 2151 | Fax: 412-291- 3059 | Email: [EMAIL PROTECTED] | Web: www.mastech.com | 1000 Commerce Drive, Suite 500 | Pittsburgh, PA 15275 | ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___
Re: OpSet in Web Service
Title: RE: OpSet in Web Service ** Joe: Sorry that this did not work for you. From what I understand of the construction of the XML Set request, that is where the information should go. Maybe someone else has the correct answer. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Grande Sent: Monday, October 30, 2006 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: OpSet in Web Service James, Thank you for the response, that's where I thought it should go. However, when I post there I receive the following error: MessageType: 2 MessageNum: 8962 MessageText: Unexpected element encountered in the input XML document AppendedText: lt;Full_Namegt;/faultstring Thank you, Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___
Re: Converting Remedy Datetime for SQL Query
This is what I have and I've never had a problem. dateadd(second, Create Date Field + 7200, '1 Jan 1970' Make sure that the number of seconds you add or subtract is correct according to your timezone. Regards, Basil Webster Remedy Developer Siemens Business Services (Pty) Ltd * E-Mail: [EMAIL PROTECTED] ( Tel: +27 11 652 7523 Ê Fax: +27 11 652-7501 ) Mobile: +27 82 452 9389 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle Sent: 25 October 2006 19:52 To: arslist@ARSLIST.ORG Subject: Converting Remedy Datetime for SQL Query Fellow ARSList Members I need to convert the Epoch time format that Remedy stores its datetime data into a more readable format for an SQL query. According to an older KB article I have from Remedy, Remedy recommends using DATEADD(day, h.Cinsert field id-2440588, '01/01/1970') to format what they store as 1161641694 into 10/23/2006 6:14:54 PM. The article also claims I have to add h.Cinsert field id IS NOT NULL and h.Cinsert field id 2440590 to the where statement of the query. The following is the SQL query I am running based on the KB article. select h.C1 as Case ID, DATEADD(day, h.C3-2440588, '01/01/1970') as Arrival Time, from T87 h where h.C1 = 'HD367848' and h.C3 IS NOT NULL and h.C3 2440590 When I use this query, my Microsoft SQL Server 2000 returns Adding a value to a 'datetime' column caused overflow. Does anyone have the correct string to use in a SQL query to convert the returned date/time values into readable date/time format. I would appreciate any assistance you can give on this, and thank you for you time regarding this question. James Van Sickle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Not allow users to close a form
There are several reasons for this need. 1. Users who think they know everything and always close the Support Console, then call me when they can not figure out how to do something that was on the console. 2. I run several interval active links on the console to do checks and to run a news ticker, this will stop when the User closes the form. Also the news ticker is suppose to be required viewing by the manager for sending emergency news to the users. 3. Some users never close their clients, so I always get calls after a change is made to the system from users that did not get the change (also their client cache files mess up more then users that close their clients). So I have used interval active links on the console to close the users client every day at 11pm. Now all my users always pick up the changes and the amount of corrupt client cache files has gone way down. Bill Clary Remedy Developer, Tech Solutions FTS | Customer Support Center CONDREA, Daniel [EMAIL PROTECTED] wrote in message news:[EMAIL PROTECTED] ... Why there is a need for this functionality as log as an end user can log out? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Clary, Bill Sent: 27 October 2006 19:50 To: arslist@ARSLIST.ORG Subject: Not allow users to close a form ** All; I have a support console form that opens for everyone on login. I need to stop users from closing this form without using an error message. If I use an error message they also get the message when closing the client and that is very confusing to them. I am running AR 6.3 on UNIX and Oracle. Bill Clary Remedy Developer, Tech Solutions FTS | Customer Support Center __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Heads Up:ARImport Tool 6.3 and 7.0 issues
Michelle, Why do CSV files not work on patch 19? I guess there must be a reason, will try tomorrow myself. Next question, can't you import your CSV file as filetype ASCII with ',' as a separator? -- Michiel On 10/27/06, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Hi, Folks: I've been working with tech support on an ARImport issue I reported back in May. I originally reported the issue on AR Import 6.3 P12 while importing CSV files. The Define Fallback mapping does not work for core fields. They've acknowledged that it should and have since bugged it as SW00244816. This behavior unfortunately occurs on: ARImport 6.3 P12, P13, P15, P17, P18; and 7.0, 7.0 P1. They're pretty sure that it will still occur on whatever the latest 7.0 import tool is out there, because the fix hasn't been pushed yet. Bittersweet news: Fixed on a special support patch built after P18 was released. However, this new support patch obliterates CSV files. My dilemma: The latest special import tool patch ARImport 6.3 P19 recognizes and uses fallback mapping. But, is completely useless to perform an actual import of CSV files. ARImport 7.0 P1 successfully imported the same CSV file (properly), but still contains the fallback mapping bug. QUESTION: Does anyone remember the last 6.3 patch where Fallback mapping worked on core fields, especially when importing CSV files? Signed, So frustrated, that I had to manually add values to several rows of the file and then import it with 7.0 P1. Admin Tool 6.3 P19 ARImport6.3 P19 WinXP Pro ARS 6.3 P11 server ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Cold Fusion and Web Services 6.3
Hi all, We are trying to use Cold Fusion to consume a Remedy web service and are getting the following error: Could not generate stub objects for web service invocation Anyone have any ideas or encountered this before and have a few things that we can try. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to pass parameters to jsp file?
** jsp:forward page="/servlet/ViewFormServlet" jsp:param name="server" value="devhc"/ jsp:param name="mode" value="Search"/ jsp:param name="form" value="WAL:BULK:RequestForm"/ jsp:param name ="username" value="username"/ jsp:param name ="pwd" value="password"/ jsp:param name ="eid" value="Your Request ID"/ /jsp:forward Look in Chapter 9 of the 6.3 Developing Applications:Basic guide (~ page 447) for a list of parameters. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George TsaiSent: Friday, October 27, 2006 1:11 PMTo: arslist@ARSLIST.ORGSubject: How to pass parameters to jsp file? ** We use a jsp file allowing user to login to Remedy Mid-Tier with a generic user name. The question is that if we like to open up a specific request within the form, how can we pass the parameters through url to the jsp file. We do not like to show the username/password/formname on the url. Example jsp file: jsp:forward page="/servlet/ViewFormServlet" jsp:param name="server" value="de vhc"/ jsp:param name="mode" value="Search"/ jsp:param name="form" value="WAL :BULK:RequestForm"/ jsp:param name ="username" value="username"/ jsp:param na me ="pwd" value="password"/ /jsp:forward Thanks.George TsaiIT Systems Architecture - Process Automation InitiativesWalgreens Co.847-914-5210 __20060125___This posting was submitted with HTML in it___
Re: multiple attachments in pool on mid tier?
Title: Re: multiple attachments in pool on mid tier? ** Hi Rocky, Michelle, Craig, et al., It's not a permissions issue and yes, we're using the built-in Add, Delete, Display buttons. The browser interface doesn't enable selecting a row in the pool. One can click wherever one wants and nothing is highlighted inside the pool. The first click on the pool causes the buttons to appear. The result of the first invocation of the Add button is an attachment displayed in the top row of the pool. A second invocation of the Add button results in a dialog asking whether one wants to replace the first attachment with the newly specified one. It's not my application, so I won't carry the investigation any further at this point. I'll be interested to see whether the issue evaporates when we (eventually) upgrade to 6.3 or 7.x ARS. Thanks for your ideas! Doug original message: Date: Fri, 27 Oct 2006 13:53:34 -0600 From: Carter, Craig J Civ ARPC/DPD [EMAIL PROTECTED] Subject: Re: multiple attachments in pool on mid tier? We've never seen this problem and we use them all over the place in our midtier. We're no longer on 6.0.1 either. This may seem obvious but are you logging into the midtier with the same permissions and have you verified the permissions for each attachment row in the web view? Perhaps those extra rows were added later and the permissions were not updated. Another obvious thing to check is whether you are clicking on the actual row in the attachment pool when adding the attachments on the web? We don't use buttons on the web (just use the built in ones you get once you select a row) and you have to click each specific row or the attachment will keep going into the first row (or currently selected row). Are you using a button with locally-built workflow or are you using the built-in buttons? CRAIG J. CARTER __20060125___This posting was submitted with HTML in it___
ITSM 6/CMDB 2.0 integration
** BMC said a month or soagothat they planned to issue a white paper and a def file to make the integration between these two happen in a more planned, supportable,and stable manner than having to figure it out ourselves. The soft due date they gave was late October, which is now. Does anyone have an update on when that will actually be released? -- Rick CookCook Enterprises253-278-4112 __20060125___This posting was submitted with HTML in it___
Re: ITSM 6/CMDB 2.0 integration
Hi Rick: I've heard rumblings that CMDB 2.1 will be released in November sometime. Maybe BMC will roll it up in that release? From: Rick Cook [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: ITSM 6/CMDB 2.0 integration Date: Mon, 30 Oct 2006 08:09:05 -0800 BMC said a month or so ago that they planned to issue a white paper and a def file to make the integration between these two happen in a more planned, supportable, and stable manner than having to figure it out ourselves. The soft due date they gave was late October, which is now. Does anyone have an update on when that will actually be released? -- Rick Cook Cook Enterprises 253-278-4112 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ Stay in touch with old friends and meet new ones with Windows Live Spaces http://clk.atdmt.com/MSN/go/msnnkwsp007001msn/direct/01/?href=http://spaces.live.com/spacesapi.aspx?wx_action=createwx_url=/friends.aspxmkt=en-us ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Time Change - Processes Running Twice
One other thing to bring up ... Since the US is changing the date for Daylight Saving Time as of 2007 there are OS patches to install. The switch to DST will occur on March 11 instead of April 1st. The switch back will occur on November 4th instead of October 28th. Sun has a patch available now: http://sunsolve.sun.com/search/document.do?assetkey=1-26-102178-1 Microsoft will not have their patch available until December. http://www.microsoft.com/windows/timezone/dst2007.mspx The Minimum Java versions to calculate times correctly are: http://java.sun.com/developer/technicalArticles/Intl/USDST/ JDK 6 Project (beta) J2SE 5.0 Update 6 or later J2SE 1.4.2_11 or later J2SE 1.3.1_18 or later From what I have been told Oracle uses Java and Remedy uses the OS for determining DST changes. Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Client Application SSO (U)
This is probably true for some browsers. Seems that some do not store https info in browser history, though I do not know of a standard that would prevent this and I would not expect all browsers to act the same. All in all, it's not a secure method to pass credentials that should otherwise be private. Axtno Grams On 10/30/06, Michiel Beijen [EMAIL PROTECTED] wrote: Axton, This will also be true for https right? With https the TRAFFIC is encrypted but the URLs are not. This makes sense because you first have to request a site (by issuing an URL) before the secure connection can be set up. Kind regards, Michiel On 10/26/06, Axton [EMAIL PROTECTED] wrote: The only other things I can think of: If not using https - browser will store url in history (username/pass) - proxy server will store url (username/pass) - username/password are visible on network in plain text Axton Grams On 10/26/06, Heider, Stephen [EMAIL PROTECTED] wrote: If you can find a way to bypass the security with this model please post a message. I can then patch it. Thanks. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, October 26, 2006 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) This is good. I didn't know whether you were relying on the web server/domain to authenticate the user or if you were using some vb command to read the username. Axton Grams On 10/26/06, Heider, Stephen [EMAIL PROTECTED] wrote: Axton, Great questions. I tested each of these scenarios. I created a local account with a username of an existing employee. After some testing I then added this user to the local Admin group and also added the employee's domain\username to the local Admin group. Local accounts do not have access to connect to our remedy web server, only authenticated domain users. With each attempt the Windows login prompt was presented. When I provided my network credentials the web app knew that I was using my login name and not the local user. I then attempted to Run As IE as the local account user (logged into Windows as me) and entered the URL in the address field. The web app knew it was me. I then logged into Windows as the local account and ran IE with Run As me. Same result. The web app checks the domain when logging in. All our employees are in the same domain, so checking here is easy. For companies that have multiple domains additional checks would need to be done. You could also track a lot of details regarding the SSO web app session, such as IP address, computer name, etc. If someone successfully spoofed a login [to get into Remedy only] in the logging file/table tracks could lead back to the culprit. The only thing I didn't try was to rename my computer to the name of the domain. This may present the web app with domain\username, however the Remedy web server still wouldn't allow access without a valid domain account login. To spoof the web app I think that either the browser or .Net libraries would need to be hacked. Or, if they somehow intercepted calls made to HttpContext.Current.User.Identity.Name from the web app and interjected a new value when sending data back to the web server it might work. Can't say for sure, but if someone can hack into this they may also be able to hack into LDAP authentication as well. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, October 26, 2006 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) So what happens if I create a local account on my desktop that has the same login name as some other domain account, then proceed to access your SSO enabled web interfaces? Or even better, create the local account, then run iexplore.exe as that user? Axton Grams On 10/26/06, Heider, Stephen [EMAIL PROTECTED] wrote: For inquiring minds... here is the SSO solution I implemented here. Background: Over the last couple months I have been researching SSO solutions for Remedy, initially only for Mid Tier (6.3, 7.0). There are several good ones that will do the job. The costs prevented us purchasing ($15K for a Mid Tier-only solution up to $100K+ for a solution for all web and Windows applications including non-Remedy apps). A few weeks after the decision was made not to purchase I began reading more and more posts about implementing SSO. I gleaned some ideas from Listers and determined that I was going to find a solution. It didn't take long to see that this would work. It may not be applicable in certain companies/organizations (ie. top
Re: Time Change - Processes Running Twice
Remedy uses the OS for determining DST changes This is true for the server, but there is one library used by the Mid-Tier and API that needs to be updated. BMC Remedy updated that library in the AR System 7.0.01 release. The AR System 6.03 release will be patched as soon before March 2007 as possible (most likely by January). Released prior to 6.03 are affected, but are not scheduled to be patched as per the BMC support policy. (i.e. 6.0.1 is a C-2 release) BMC as a company is working on a comprehensive statement about this issue across all BMC products that should be released soon. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, October 30, 2006 8:31 AM To: arslist@ARSLIST.ORG Subject: Re: Time Change - Processes Running Twice One other thing to bring up ... Since the US is changing the date for Daylight Saving Time as of 2007 there are OS patches to install. The switch to DST will occur on March 11 instead of April 1st. The switch back will occur on November 4th instead of October 28th. Sun has a patch available now: http://sunsolve.sun.com/search/document.do?assetkey=1-26-102178-1 Microsoft will not have their patch available until December. http://www.microsoft.com/windows/timezone/dst2007.mspx The Minimum Java versions to calculate times correctly are: http://java.sun.com/developer/technicalArticles/Intl/USDST/ JDK 6 Project (beta) J2SE 5.0 Update 6 or later J2SE 1.4.2_11 or later J2SE 1.3.1_18 or later From what I have been told Oracle uses Java and Remedy uses the OS for determining DST changes. Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Push Field Problem
I am trying to create some simple time auditing based upon when forms are opened. I am running an AL with a push fields action to a form. I set the Push Field If to: ( 'Submitter' = $USER$) AND ( 'Sign In Date' = $DATE$) And set If No Requests match to Create a New Request And If Any Request Match to Take No Action. Every time I open the form that triggers this AL it creates a new record even though there are multiple records with my account in the Submitter field and today's date in the Sign In Date field. What am I doing wrong? Brian Sokol Manager, Desktop Services Scholastic Inc. 212-343-6494 [EMAIL PROTECTED] http://www.scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push Field Problem
Brian, Is the 'Sign In Date' field a date/time field or a date field? If it is date/time (even if it is only set to display as date-only), then your qualification would only prevent multiple requests from being created for the current user for given second of the day, *not* for the given day. If this is the cause, you should be able to correct this without converting to the date field type by using this modified qualification: ( 'Submitter' = $USER$) AND ( 'Sign In Date' = $DATE$) HTH, --Thomas - Original Message - From: Sokol, Brian [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general Sent: Monday, October 30, 2006 11:11 Subject: Push Field Problem I am trying to create some simple time auditing based upon when forms are opened. I am running an AL with a push fields action to a form. I set the Push Field If to: ( 'Submitter' = $USER$) AND ( 'Sign In Date' = $DATE$) And set If No Requests match to Create a New Request And If Any Request Match to Take No Action. Every time I open the form that triggers this AL it creates a new record even though there are multiple records with my account in the Submitter field and today's date in the Sign In Date field. What am I doing wrong? Brian Sokol Manager, Desktop Services Scholastic Inc. 212-343-6494 [EMAIL PROTECTED] http://www.scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push Field Problem
It is a Date field. They strange thing is I just noticed that this works ok from the web. If I use aruser it creates a record every time. Either I am misinformed about something or this is a bug. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Monday, October 30, 2006 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Push Field Problem Brian, Is the 'Sign In Date' field a date/time field or a date field? If it is date/time (even if it is only set to display as date-only), then your qualification would only prevent multiple requests from being created for the current user for given second of the day, *not* for the given day. If this is the cause, you should be able to correct this without converting to the date field type by using this modified qualification: ( 'Submitter' = $USER$) AND ( 'Sign In Date' = $DATE$) HTH, --Thomas - Original Message - From: Sokol, Brian [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general Sent: Monday, October 30, 2006 11:11 Subject: Push Field Problem I am trying to create some simple time auditing based upon when forms are opened. I am running an AL with a push fields action to a form. I set the Push Field If to: ( 'Submitter' = $USER$) AND ( 'Sign In Date' = $DATE$) And set If No Requests match to Create a New Request And If Any Request Match to Take No Action. Every time I open the form that triggers this AL it creates a new record even though there are multiple records with my account in the Submitter field and today's date in the Sign In Date field. What am I doing wrong? Brian Sokol Manager, Desktop Services Scholastic Inc. 212-343-6494 [EMAIL PROTECTED] http://www.scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push Field Problem
I just noticed this AL works as I thought it should from the web. If I use the User tool it creates a new record every time. I am on ver 7.0 for aruser, server and MidTier. Also noticed that if I switch the Push Field If statement to: ( 'Submitter' = $USER$) AND ( $DATE$ = 'Sign In Date') I get an arerror 313 Data types are not appropriate for relational operation -Original Message- From: Sokol, Brian Sent: Monday, October 30, 2006 12:12 PM To: arslist@ARSLIST.ORG Subject: Push Field Problem I am trying to create some simple time auditing based upon when forms are opened. I am running an AL with a push fields action to a form. I set the Push Field If to: ( 'Submitter' = $USER$) AND ( 'Sign In Date' = $DATE$) And set If No Requests match to Create a New Request And If Any Request Match to Take No Action. Every time I open the form that triggers this AL it creates a new record even though there are multiple records with my account in the Submitter field and today's date in the Sign In Date field. What am I doing wrong? Brian Sokol Manager, Desktop Services Scholastic Inc. 212-343-6494 [EMAIL PROTECTED] http://www.scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push Field Problem
There is a bug related to this, I can't remember if it was corrected in a 5.1.2 patch or in version 6.x possibly... Essentially, the $DATE$ keyword is resolving to Unix epoch seconds instead of the correct value for date fields (# of days since Jan 1, 4713 B.C.). As I recall, the bug only affected using $DATE$ in a workflow qualification with a date field (the $DATE$ keyword should work correctly as a set fields value for a date field). I believe the workaround I used was to set a hidden display-only date field to $DATE$, then use this field in place of the $DATE$ keyword in the qualification. For example: Set Fields: 'zTmpDate' = $DATE$ Subsequent 'Push Field If': ( 'Submitter' = $USER$) AND ( 'Sign In Date' = 'zTmpDate') HTH, Thomas - Original Message - From: Sokol, Brian [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general Sent: Monday, October 30, 2006 11:43 Subject: Re: Push Field Problem It is a Date field. They strange thing is I just noticed that this works ok from the web. If I use aruser it creates a record every time. Either I am misinformed about something or this is a bug. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Monday, October 30, 2006 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Push Field Problem Brian, Is the 'Sign In Date' field a date/time field or a date field? If it is date/time (even if it is only set to display as date-only), then your qualification would only prevent multiple requests from being created for the current user for given second of the day, *not* for the given day. If this is the cause, you should be able to correct this without converting to the date field type by using this modified qualification: ( 'Submitter' = $USER$) AND ( 'Sign In Date' = $DATE$) HTH, --Thomas - Original Message - From: Sokol, Brian [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general Sent: Monday, October 30, 2006 11:11 Subject: Push Field Problem I am trying to create some simple time auditing based upon when forms are opened. I am running an AL with a push fields action to a form. I set the Push Field If to: ( 'Submitter' = $USER$) AND ( 'Sign In Date' = $DATE$) And set If No Requests match to Create a New Request And If Any Request Match to Take No Action. Every time I open the form that triggers this AL it creates a new record even though there are multiple records with my account in the Submitter field and today's date in the Sign In Date field. What am I doing wrong? Brian Sokol Manager, Desktop Services Scholastic Inc. 212-343-6494 [EMAIL PROTECTED] http://www.scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Disable MidTier Help?
Is there a way to disable the help button on the menu bar for the forms like HelpDesk through the mid tier? Or at least control it's action? I've built an outside help system to display the data we want to show the user but I haven't been able to figure out how to disable that default help button. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Disable MidTier Help?
Argh, posted too fast. It's 6.3 server on IIS. In case there's a difference heh. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Converting Remedy Datetime for SQL Query
Hello, I don't think you can use them (Oracle 9i is required and I understand you're using MS SQL), but for the record here are a couple of functions I wrote recently to convert remedy timestamps to/from a more reasonable format. Regards, Carlos Ungil create function timestamp_to_date (remdate in number) return char is stuff char(20); begin select to_char((timestamp '1970-01-01 00:00:00 GMT'+ numtodsinterval(remdate, 'SECOND')) at time zone 'Europe/Zurich','dd/mm/ hh24:mi:ss') into stuff from dual; return(stuff); end timestamp_to_date; create function date_to_timestamp (txtdate in varchar2) return number is stuff number; begin select extract(second from (from_tz(to_timestamp(txtdate,'dd/mm/ hh24:mi:ss'), 'Europe/Zurich') - (timestamp '1970-01-01 00:00:00 GMT'))) +60*extract(minute from (from_tz(to_timestamp(txtdate,'dd/mm/ hh24:mi:ss'), 'Europe/Zurich') - (timestamp '1970-01-01 00:00:00 GMT'))) +60*60*extract(hour from (from_tz(to_timestamp(txtdate,'dd/mm/ hh24:mi:ss'), 'Europe/Zurich') - (timestamp '1970-01-01 00:00:00 GMT'))) +24*60*60*extract(day from (from_tz(to_timestamp(txtdate,'dd/mm/ hh24:mi:ss'), 'Europe/Zurich') - (timestamp '1970-01-01 00:00:00 GMT'))) into stuff from dual; return(stuff); end date_to_timestamp; On 10/25/06, James Van Sickle [EMAIL PROTECTED] wrote: Fellow ARSList Members I need to convert the Epoch time format that Remedy stores its datetime data into a more readable format for an SQL query. According to an older KB article I have from Remedy, Remedy recommends using DATEADD(day, h.Cinsert field id-2440588, '01/01/1970') to format what they store as 1161641694 into 10/23/2006 6:14:54 PM. The article also claims I have to add h.Cinsert field id IS NOT NULL and h.Cinsert field id 2440590 to the where statement of the query. The following is the SQL query I am running based on the KB article. select h.C1 as Case ID, DATEADD(day, h.C3-2440588, '01/01/1970') as Arrival Time, from T87 h where h.C1 = 'HD367848' and h.C3 IS NOT NULL and h.C3 2440590 When I use this query, my Microsoft SQL Server 2000 returns Adding a value to a 'datetime' column caused overflow. Does anyone have the correct string to use in a SQL query to convert the returned date/time values into readable date/time format. I would appreciate any assistance you can give on this, and thank you for you time regarding this question. James Van Sickle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Disable MidTier Help?
Hi, Dylan: If you are asking for either the Helpdesk form in the User Tool or in the Mid-Tier. To disable: Open the form in the Admin Tool, On the menu, click Form, select Current View/Properties The View Properties window will open, Click the Menu Access tab Uncheck Help. Click OK. You will have to do that per view that you would like to exclude the Help icon from. Note: It will be excluded on that view whether the form is opened from the Remedy User Tool or Mid-Tier. Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dylan Sent: Monday, October 30, 2006 12:23 PM To: arslist@ARSLIST.ORG Subject: Disable MidTier Help? Is there a way to disable the help button on the menu bar for the forms like HelpDesk through the mid tier? Or at least control it's action? I've built an outside help system to display the data we want to show the user but I haven't been able to figure out how to disable that default help button. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OpSet in Web Service
What does the WSDL look like? - Jarl On 10/30/06, Joe Grande [EMAIL PROTECTED] wrote: Hello Listers, I'm trying to figure out where to specify the request ID I am trying to update via an OpSet in Web Services. The Remedy documentation is not very clear on this. Here is the XML: SOAP-ENV:Envelope xmlns:SOAP-ENV=http://schemas.xmlsoap.org/soap/envelope/; xmlns:SOAP-ENC=http://schemas.xmlsoap.org/soap/encoding/; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; xmlns:xsd=http://www.w3.org/2001/XMLSchema; SOAP-ENV:Header m:AuthenticationInfo xmlns:m=urn:SiebelInputStaging m:userNameWebService/m:userName m:passwordremadmin/m:password /m:AuthenticationInfo /SOAP-ENV:Header SOAP-ENV:Body m:OpSet xmlns:m=urn:SiebelInputStaging Full_NameJoe Grande/Full_Name /m:OpSet /SOAP-ENV:Body /SOAP-ENV:Envelope Any help would be greatly appreciated!! Thank you, Joe Grande ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SupportWeb Enhancements
That was an elegant way to get around the RFE's already submitted. -- Jarl On 10/30/06, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Hi, Mike: You're right. It's not there. I've been informed by tech support that, it appears that our customers will no longer be able to submit such RFE on the web anymore. paraphrased Although, I've been told by the BMC Product Line Manager that it was unintentional, they can't say that there is a plan to reimplement this functionality. Since, BMC was already considering having all enhancement requests flow through Customer Support. /paraphrased Submit your enhancement requests as you would your other incidents through the support site. Just indicate somewhere that you would like this to be an enhancement request. Tech support will submit the enhancement request in their defect/RFE tracking system on your behalf. Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Monday, October 30, 2006 8:03 AM To: arslist@ARSLIST.ORG Subject: SupportWeb Enhancements Good Morning List: Has anyone found on Supportweb where the Enhancement Requests (along with the Community Downloads) have been moved to? I've been searching for the past 10 minutes and can't find where BMC hid it. Thanks! _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip?icid=T002MSN03A07001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Suggestions Anyone?
rrrChive may help you. http://www.rrr.se/en/, look for rrrChive. -- Jarl On 10/30/06, Valerie Balloon [EMAIL PROTECTED] wrote: I'm looking for any suggestions on how to cleanly pull/push data realtime from one AR System to another without the use of EIE or utilizing the API. One server is v6.3 and the other 7.0. Our Tier 1 helpdesk uses a customized 6.3 Helpdesk application while our Tier 2 Helpdesk will be using the 7.0 ITSM suite.Note: We do not have a programmer to build the API interface nor can we afford 30K for EIE. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: JOB: 9-month contract i Sweden
Hi, My familly and I are currently looking into moving in Sweden this summer. We live in Canada and we want to see a different culture. I was wondering if you would know where I could search on the web to find some work in Sweden. A contact would be a good thing to. I can read/talk/write in French and English. Any important information on Sweden would also be appreciated. Mathieu Pitre Business Systems Analyst [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
RV: Question about arimporcmd command
Title: Mensaje ** Hi I have one question? How can I used the arimporcmd command to mapping a file with one file especific, for example I need to add in the attach file a one document of word? Do you have any suggestion? Best Regards Lourdes Ortiz SadaConsultor de Soluciones de Infraestructura y Soporte Aplicaciones ATS - BMC Remedy Quitze Tecnología Oficina: (+52) 55 5241-2660SOPORTE QUITZE 7X24: 044 5530-206524 Por favor borre este email y notifíquenos inmediatamente si usted no es el destinatario previsto. Quitze no entra en contratos u obligaciones contractuales vía correo electrónico, a menos que esté convenido de otra manera por escrito entre las partes que están tratando. __20060125___This posting was submitted with HTML in it___
Question: Email Notification Attachment Size Limitation
Title: RE: ARERR 405 exporting Display Only form to .def file ** I have a filter that sends out an email to the user with the attachment they added. I was wondering if there are an known size limitations that Remedy can handle. I know that the Exchange Server can have limitations and our server is set to 9 MB. We are running Windows 2000, Remedy ARS 6.00.01 (patch 1394), SQL 2000. Thanks! __20060125___This posting was submitted with HTML in it___
Re: Question: Email Notification Attachment Size Limitation
** In modern (32 bit) versions of Remedy, the only limitations are at the OS level. You would run into firewall/mail server limitations well before you hit the OS limit of around 2 GB. Rick On 10/30/06, Tyrone Dee [EMAIL PROTECTED] wrote: ** I have a filter that sends out an email to the user with the attachment they added. I was wondering if there are an known size limitations that Remedy can handle. I know that the Exchange Server can have limitations and our server is set to 9 MB. We are running Windows 2000, Remedy ARS 6.00.01 (patch 1394), SQL 2000. Thanks!__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Disable MidTier Help?
Thanks for the reply Michelle. I neglected to mension one vital part, though. (Funny how it doesn't make it always from the brain to the email.) I really want the FORM help available to the mid-tier, just not the FIELD help. It looks like it is all or none. It is too bad that they disabled the feature of hiding fields where necessary. I was hoping that someone had a workaround. Carolyn -Original Message- From: Lucero, Michelle - IST contractor [mailto:[EMAIL PROTECTED] Sent: Monday, October 30, 2006 11:51 To: arslist@ARSLIST.ORG Subject: Re: Disable MidTier Help? Hi, Carolyn: Here are two approaches. 1. Create another view specifically for the Mid-Tier and simply disable Help as mentioned below. Or, 1. Disable Help Mid-Tier menu access item. 2. Create a Form Action field Help button. 3. Create an active link to Hide the button when $ CLIENT-TYPE$ = 9 Here is a note about field-level help in version 6.3 Note: For field-level help, the Hide This Help Text in Web Views check box at the bottom of the tab is ignored in version 6.3. Using previous versions, you can select the check box if you do not want help text for a field to appear in a form viewed on the web. Hope this helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L PSNS Sent: Monday, October 30, 2006 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Disable MidTier Help? Does anyone know if there a way to control the help contents when it is shown to the Mid Tier? Right now in 6.3 it shows all form help and all field help. I would like to hide the field help from the Mid Tier users, but still have the field help for the Windows Client. Carolyn -Original Message- From: Lucero, Michelle - IST contractor [mailto:[EMAIL PROTECTED] Sent: Monday, October 30, 2006 10:39 To: arslist@ARSLIST.ORG Subject: Re: Disable MidTier Help? Hi, Dylan: If you are asking for either the Helpdesk form in the User Tool or in the Mid-Tier. To disable: Open the form in the Admin Tool, On the menu, click Form, select Current View/Properties The View Properties window will open, Click the Menu Access tab Uncheck Help. Click OK. You will have to do that per view that you would like to exclude the Help icon from. Note: It will be excluded on that view whether the form is opened from the Remedy User Tool or Mid-Tier. Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dylan Sent: Monday, October 30, 2006 12:23 PM To: arslist@ARSLIST.ORG Subject: Disable MidTier Help? Is there a way to disable the help button on the menu bar for the forms like HelpDesk through the mid tier? Or at least control it's action? I've built an outside help system to display the data we want to show the user but I haven't been able to figure out how to disable that default help button. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading and switching platforms at the same time
** Hello Dwayne, I've made this same type of move just thismonth.Iagree with James do the database first then do the Remedy upgrade. Imoved froma Windows Platform to a SuSE Linuxplatform for both database and Remedy. Take care, Rick "McKenzie, James J C-E LCMC HQISEC/L3" [EMAIL PROTECTED] 10/30/2006 7:42 AM Dwayne: Go: 1. Install Oracle 9i on your new machine. Import database. Upgrade to 10g. This will insure that the database's metadata is upgraded to the new version. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dwayne Martin Sent: Monday, October 30, 2006 7:03 AM To: arslist@ARSLIST.ORG Subject: Upgrading and switching platforms at the same time Hello everyone, We are upgrading from ARS 6.3 to 7, and at the same time switching from Unix HPUX-11 to a new Red Hat Linux machine. We are also upgrading from Oracle 9 to Oracle 10. We have a mostly-customized ARS system, but have installed the Asset Tracking module. Two approaches: 1. Install Oracle on the new machine. Install ARS on the new machine. Export all the form and workflow definitions and form data from the old system and import it into the new. 2.Copy the present Oracle database from the old machine to the new. Rename the database and upgrade it. Install ARS. The second approach sounds easier. Any pitfalls that we should be aware of? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
ITSM 6 Licenses on ARS 7 Server
Please help, what's wrong? Remedy Support Note: ... There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application. You only need to upgrade your file if you are upgrading your ITSM application to version 7, or if you are upgrading your AR Server to version 6. Installed fresh ARS 6.03 and ITSM 6 (OOTB). Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses. I've exported ITSM 5.6 App. Licenses (the same Site:Contract ID and Host ID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box. I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help Desk User Fixed ...) but can not assign them to User. There are no Help Desk licenses available. (Number Available = 0, Number Currently Used = 0) (ARERR 41453) The preceding message occurred during the execution of active link SHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101) regards, ii ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6 Licenses on ARS 7 Server
** I think there's a KB for this onethat suggestsdeleting your multilicense.ar file, I think it's called. When you restart ARS, it should generate another. Rick On 10/30/06, igor ivanov [EMAIL PROTECTED] wrote: Please help, what's wrong? Remedy Support Note: ...There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application.You only need to upgrade your file if you are upgrading your ITSMapplication to version 7, or if you are upgrading your AR Server to version6. Installed fresh ARS 6.03 and ITSM 6 (OOTB).Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses.I've exported ITSM 5.6 App. Licenses (the same Site:Contract ID and HostID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box.I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help DeskUser Fixed ...) but can not assign them to User.There are no Help Desk licenses available. (Number Available = 0, Number Currently Used = 0) (ARERR 41453)The preceding message occurred during the execution of active linkSHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101)regards,ii __20060125___This posting was submitted with HTML in it___
Re: ITSM 6 Licenses on ARS 7 Server
** Rick: Is is not true that you cannot run an unlicensed server with the ITSM applications. This would cause the problem that Igorsees? James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Monday, October 30, 2006 2:22 PMTo: arslist@ARSLIST.ORGSubject: Re: ITSM 6 Licenses on ARS 7 Server ** I think there's a KB for this onethat suggestsdeleting your multilicense.ar file, I think it's called. When you restart ARS, it should generate another. Rick On 10/30/06, igor ivanov [EMAIL PROTECTED] wrote: Please help, what's wrong?" Remedy Support Note: ...There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application.You only need to upgrade your file if you are upgrading your ITSMapplication to version 7, or if you are upgrading your AR Server to version6." Installed fresh ARS 6.03 and ITSM 6 (OOTB).Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses.I've exported ITSM 5.6 App. Licenses (the same Site:"Contract ID" and HostID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box.I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help DeskUser Fixed ...) but can not assign them to User.There are no Help Desk licenses available. (Number Available = 0, Number Currently Used = 0) (ARERR 41453)The preceding message occurred during the execution of active linkSHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101)regards,ii__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ITSM 6 Licenses on ARS 7 Server
** I think you can run an unlicensed AR Server with ITSM apps up to, but not including, ITSM 6.0. After that, the CMDB is included, which requires multi-threading, which requires an AR Server license. I believe that the deployable applications that ITSM 7 uses also require an AR Server license. But if Igor's got application licenses, odds are he has an AR Server license, too, so I'm not sure that's his problem. Rick On 10/30/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Rick: Is is not true that you cannot run an unlicensed server with the ITSM applications. This would cause the problem that Igorsees? James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick CookSent: Monday, October 30, 2006 2:22 PMTo: arslist@ARSLIST.ORG Subject: Re: ITSM 6 Licenses on ARS 7 Server ** I think there's a KB for this onethat suggestsdeleting your multilicense.ar file, I think it's called. When you restart ARS, it should generate another. Rick On 10/30/06, igor ivanov [EMAIL PROTECTED] wrote: Please help, what's wrong? Remedy Support Note: ...There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application.You only need to upgrade your file if you are upgrading your ITSMapplication to version 7, or if you are upgrading your AR Server to version6. Installed fresh ARS 6.03 and ITSM 6 (OOTB).Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses.I've exported ITSM 5.6 App. Licenses (the same Site:Contract ID and HostID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box.I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help DeskUser Fixed ...) but can not assign them to User.There are no Help Desk licenses available. (Number Available = 0, Number Currently Used = 0) (ARERR 41453)The preceding message occurred during the execution of active linkSHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101)regards,ii __20060125___This posting was submitted with HTML in it___
Re: ITSM 6 Licenses on ARS 7 Server
In addition - I find that version 7 sometimes forgets about its licenses. Example ... I just finished up an ITSM7 install (licensed), rebooted the server, and it came up as demo. I could see all the licenses in the admin tool, but the server didn't recognize any of them. Deleting the multilicense file and bouncing the server resolved the issue. (On Windows it lives in c:\program files\common files\ar system\licenses) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/30/2006 03:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ITSM 6 Licenses on ARS 7 Server ** I think there's a KB for this one that suggests deleting your multilicense.ar file, I think it's called. When you restart ARS, it should generate another. Rick On 10/30/06, igor ivanov [EMAIL PROTECTED] wrote: Please help, what's wrong? Remedy Support Note: ... There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application. You only need to upgrade your file if you are upgrading your ITSM application to version 7, or if you are upgrading your AR Server to version 6. Installed fresh ARS 6.03 and ITSM 6 (OOTB). Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses. I've exported ITSM 5.6 App. Licenses (the same Site:Contract ID and Host ID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box. I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help Desk User Fixed ...) but can not assign them to User. There are no Help Desk licenses available. (Number Available = 0, Number Currently Used = 0) (ARERR 41453) The preceding message occurred during the execution of active link SHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101) regards, ii __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Capture Path of Document (File Chooser)
How might I capture file location with User client? Request is to implement a file chooser, such as with typical application using File Open. Instead of opening the document, simply want to capture the location at the which document was found. As a possible solution, I considered letting person attach document to attachment pool and then get location using SET Field action. Problem was encountered when file was in network share. The capture path was in TEMP folder within windows profile. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6/CMDB 2.0 integration
** There are CMDB 2.0.1 documents up on SupportWeb in Documentation(BMC Atrium CMDB 2.0.1 Developer's Reference Guide BMC Atrium CMDB 2.0.1Master Index) dated 2 November... so I would have to guess that it's close. Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Monday, October 30, 2006 10:09 AMTo: arslist@ARSLIST.ORGSubject: ITSM 6/CMDB 2.0 integration ** BMC said a month or soagothat they planned to issue a white paper and a def file to make the integration between these two happen in a more planned, supportable,and stable manner than having to figure it out ourselves. The soft due date they gave was late October, which is now. Does anyone have an update on when that will actually be released? -- Rick CookCook Enterprises253-278-4112 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ITSM 6 Licenses on ARS 7 Server
Title: RE: ITSM 6 Licenses on ARS 7 Server ** Rick: Igor stated that there is no server license, just the default 3 licenses. If I'm incorrect, sorry. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, October 30, 2006 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 6 Licenses on ARS 7 Server ** I think you can run an unlicensed AR Server with ITSM apps up to, but not including, ITSM 6.0. After that, the CMDB is included, which requires multi-threading, which requires an AR Server license. I believe that the deployable applications that ITSM 7 uses also require an AR Server license. But if Igor's got application licenses, odds are he has an AR Server license, too, so I'm not sure that's his problem. Rick On 10/30/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Rick: Is is not true that you cannot run an unlicensed server with the ITSM applications. This would cause the problem that Igor sees? James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook Sent: Monday, October 30, 2006 2:22 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: ITSM 6 Licenses on ARS 7 Server ** I think there's a KB for this one that suggests deleting your multilicense.ar http://multilicense.ar/ file, I think it's called. When you restart ARS, it should generate another. Rick On 10/30/06, igor ivanov [EMAIL PROTECTED] wrote: Please help, what's wrong? Remedy Support Note: ... There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application. You only need to upgrade your file if you are upgrading your ITSM application to version 7, or if you are upgrading your AR Server to version 6. Installed fresh ARS 6.03 and ITSM 6 (OOTB). Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses. RICK: ITS RIGHT HERE ^^ I've exported ITSM 5.6 App. Licenses (the same Site:Contract ID and Host ID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box. I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help Desk User Fixed ...) but can not assign them to User. There are no Help Desk licenses available. (Number Available = 0, Number Currently Used = 0) (ARERR 41453) The preceding message occurred during the execution of active link SHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101) regards, ii __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ITSM 6/CMDB 2.0 integration
** Chris, how/where are you seeing that? I only see 2.0.0 in the Supported Product List. Rick On 10/30/06, strauss [EMAIL PROTECTED] wrote: ** There are CMDB 2.0.1 documents up on SupportWeb in Documentation(BMC Atrium CMDB 2.0.1 Developer's Reference Guide BMC Atrium CMDB 2.0.1Master Index) dated 2 November... so I would have to guess that it's close. Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of North Texas Computing Center http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick CookSent: Monday, October 30, 2006 10:09 AMTo: arslist@ARSLIST.ORG Subject: ITSM 6/CMDB 2.0 integration ** BMC said a month or soagothat they planned to issue a white paper and a def file to make the integration between these two happen in a more planned, supportable,and stable manner than having to figure it out ourselves. The soft due date they gave was late October, which is now. Does anyone have an update on when that will actually be released? __20060125___This posting was submitted with HTML in it___
Re: Newb needs API help...couple of questions
**
Thanks for all the help! I had not scoured sourceforge yet and, by the Beard of Zeus, someone has already done a Python interface. Very good news indeed. I was able to install it, run it, and start getting results almost immediately.
Apparently it's also using ctypes to interface with the DLLs. I was rather close but was not aware of the magical '.value' extension that is required to access the contents of a char pointer. However I'm not interested in re-creating the wheel, so the fact that it's already out there saves me tons of time.
For those that use this though, I did have a problem actually with the example shown in the documention. The ARGetSchema helper function didn't work. First it's using the variable 'schema' and trying to reference it without a definition. And then some of the fields within the structure were being called with incorrect definitions. I started trying to fix the problems, but then wondered if maybe there's another file that I need to reference.
I don't need this function at the moment, but I'm worried that if there's another file that I don't have correctly configured I may have problems elsewhere. Did anyone else who uses pyARS have this problem?
MarcOn 10/30/06, Dirk Reiter [EMAIL PROTECTED] wrote:
Marc,there is a python module called pyars that covers most of the ARS API and CMDB functions.http://sourceforge.net/projects/pyars/We use it for automizing migration stuff for ARS and find it quite useful and stable.
CheersDirk Original-Nachricht Datum: Fri, 27 Oct 2006 23:47:14 -0500Von: Marc Nations [EMAIL PROTECTED]An:
arslist@ARSLIST.ORGBetreff: Newb needs API help...couple of questions Hello all, For starters, I'm trying to integrate the Remedy API into a Python application. That is my ultimate goal. So if anyone has any experience
with that or knows where some sample code is, I'd appreciate it. I'm going to use ctypes to make the dll calls and am building the structures. However, I've hit a wall so far with Python so I decided to run some
example code in C and follow the process. I don't understand what is happening here, so I'm hoping someone could explain it to me. I am running the example given in the Remedy API documentation (with a
couple of small modifications): Let me start off by saying that the code works, however almost seemingly by accident. The problem is when I step through it using Visual Studio, it doesn't respond like I thought it would. Here's the
problem: Right now I have the application set up to fail at the initialization stage. So at Step A (marked below) I should see a failure after the ARInitialization call is made. However that is not the case. Instead I
get back a response of '0', and it does not fall into the exception loop. Instead it moves on and attempts the ARGetListSchema call. At Step B is when the error for the initialization is actually recognized. So then
it falls in the exception loop, prints out the error that was supposed to be printed in ARInit loop, and finishes execution. This also means that the status list is not being freed like is
supposed to happen during the FreeARStatusList proc. It's still there when the next function is called. So in the end the application does work, but it's not failing at the correct place. So until I understand how this is supposed to properly
work, there's no way I'll be able to get it interfaced over to another language. Does anyone know what either I or it is doing wrong? Thanks, Marc // ARS.cpp
: Defines the entry point for the console application. // #include stdafx.h #include ar.h #include arextern.h #include arfree.h
void printStatusList(ARStatusList *theList) {unsigned int i;for (i=0; i theList - numItems; i++){if (theList - statusList[i].appendedText == NULL ||
theList - statusList[i].appendedText == '\0')printf(%s, theList - statusList[i].messageText);elseprintf(%s:%s, theList -
statusList[i].messageText,theList - statusList[i].appendedText);printf((ARERR %d)\n, theList - statusList[i].messageNum);
printf((Type %d)\n, theList - statusList[i].messageType);} } int main(void) {ARControlStruct control =
{0,0,TEST_REMEDY,TEST_REMEDY02,,0,,TSTREMEDY01};ARNameList formNameList;unsigned int i;unsigned int ARInt;
unsigned int ARGetInt;ARStatusList status;ARInt = ARInitialization(control, status); --STEP
Aprintf((ARInt %d)\n, ARInt);if ( ARInt = AR_RETURN_ERROR){printStatusList(status);
FreeARStatusList(status, FALSE);return 1;}FreeARStatusList(status, FALSE);ARGetInt = ARGetListSchema(control, 0,
AR_LIST_SCHEMA_ALL|AR_HIDDEN_INCREMENT,NULL,NULL,formNameList, status); --STEP
Bif(ARGetInt = AR_RETURN_ERROR)printStatusList(status);else{for (i=0; i
formNameList.numItems; i++)printf(%s\n,formNameList.nameList[i]);}FreeARStatusList(status, FALSE);FreeARNameList(formNameList,
Re: ITSM 6/CMDB 2.0 integration
I found the release notes there as well... I don't think they were supposed to be there, it was supposed to be another document (some whitepaper, i don't remember) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/30/2006 03:45 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ITSM 6/CMDB 2.0 integration ** Chris, how/where are you seeing that? I only see 2.0.0 in the Supported Product List. Rick On 10/30/06, strauss [EMAIL PROTECTED] wrote: ** There are CMDB 2.0.1 documents up on SupportWeb in Documentation (BMC Atrium CMDB 2.0.1 Developer's Reference Guide BMC Atrium CMDB 2.0.1 Master Index) dated 2 November... so I would have to guess that it's close. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6 Licenses on ARS 7 Server
Let me see if I have this straight (from your text below...) You installed a fresh 6.03 and upgraded it to 7 ARS Server. Is this a new server box? If so it looks like you do not have an AR Server license for this box. I believe ITSM 6 require a Server license. What the support note is stating: If you are Upgrading your Server from v5.x (or below) to version 6 or higher you need to have your file upgraded. - OR - If you are Upgrading your ITSM application to version 7. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov Sent: Monday, October 30, 2006 3:11 PM To: arslist@ARSLIST.ORG Subject: ITSM 6 Licenses on ARS 7 Server Please help, what's wrong? Remedy Support Note: ... There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application. You only need to upgrade your file if you are upgrading your ITSM application to version 7, or if you are upgrading your AR Server to version 6. Installed fresh ARS 6.03 and ITSM 6 (OOTB). Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses. I've exported ITSM 5.6 App. Licenses (the same Site:Contract ID and Host ID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box. I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help Desk User Fixed ...) but can not assign them to User. There are no Help Desk licenses available. (Number Available = 0, Number Currently Used = 0) (ARERR 41453) The preceding message occurred during the execution of active link SHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101) regards, ii ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6 Licenses on ARS 7 Server
stopped ARS, deleted multilicense, started ARS, multilicense recreated same errors... it looks like Server has to be licensed! thanks, ii ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 6/CMDB 2.0 integration
** http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_138636_0,00.html Which is under My List of Products, to which I have added Change Mgmt and ServiceDesk - 2.0.1 isn't listed yet in the Atrium section. Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Monday, October 30, 2006 3:46 PMTo: arslist@ARSLIST.ORGSubject: Re: ITSM 6/CMDB 2.0 integration ** Chris, how/where are you seeing that? I only see 2.0.0 in the Supported Product List. Rick On 10/30/06, strauss [EMAIL PROTECTED] wrote: ** There are CMDB 2.0.1 documents up on SupportWeb in Documentation(BMC Atrium CMDB 2.0.1 Developer's Reference Guide BMC Atrium CMDB 2.0.1Master Index) dated 2 November... so I would have to guess that it's close. Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick CookSent: Monday, October 30, 2006 10:09 AMTo: arslist@ARSLIST.ORG Subject: ITSM 6/CMDB 2.0 integration ** BMC said a month or soagothat they planned to issue a white paper and a def file to make the integration between these two happen in a more planned, supportable,and stable manner than having to figure it out ourselves. The soft due date they gave was late October, which is now. Does anyone have an update on when that will actually be released? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ITSM 6 Licenses on ARS 7 Server
Installed a fresh 6.03 and upgraded it to 7 ARS Server. This a new server box. As i have said it does not have an AR Server license. I can login to ITSM APPs. Submit HD Ticket with just ARS Demo License (no ITSM App Licenses). Support note is stating: If you are Upgrading your Server from v5.x (or below) to version 6 or higher you need to have your file upgraded. - OR - If you are Upgrading your ITSM application to version 7. That's right: ... You only need to upgrade your file if you are upgrading your ITSM application to version 7, or if you are upgrading your AR Server to version 6. - i'm not doing any of that! So, what do i need ? ii ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading and switching platforms at the same time
Good point James, this will eliminate any real headaches if they exist. Is it possible to create the new instance using utf8 and import an localized oracle db into the utf8 db? Axton Grams On 10/30/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Dwayne: Go: 1. Install Oracle 9i on your new machine. Import database. Upgrade to 10g. This will insure that the database's metadata is upgraded to the new version. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, October 30, 2006 7:03 AM To: arslist@ARSLIST.ORG Subject: Upgrading and switching platforms at the same time Hello everyone, We are upgrading from ARS 6.3 to 7, and at the same time switching from Unix HPUX-11 to a new Red Hat Linux machine. We are also upgrading from Oracle 9 to Oracle 10. We have a mostly-customized ARS system, but have installed the Asset Tracking module. Two approaches: 1. Install Oracle on the new machine. Install ARS on the new machine. Export all the form and workflow definitions and form data from the old system and import it into the new. 2.Copy the present Oracle database from the old machine to the new. Rename the database and upgrade it. Install ARS. The second approach sounds easier. Any pitfalls that we should be aware of? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: multiple attachments in pool on mid tier?
Title: Re: multiple attachments in pool on mid tier? ** Doug, This is exactly what happens when you do not select another row in the pool before clicking the Add button. You have to click the row below the file column header (far left column)clicking under any other column will not allow selection of the row. The individual row permissions must be set as well as the overall attachment pool. Since you are not selecting a different row in the pool, it prompts to see whether you want to replace the existing file. It doesnt sound like anything is wrong. You need to verify the permissions for each row of the pool, make sure you are opening the page in submit mode, and make sure you are selecting the row beneath the file column header before clicking the add button. Unless its one of these things, Im not sure what to tell you since it should work. If its working for the first row, youve confirmed it works as expected so my guess would be the additional rows in the pool do not have the proper permissions or you are not clicking in the pool under the proper header. Craig From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anderson, Douglas W. Sent: Monday, October 30, 2006 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: multiple attachments in pool on mid tier? Hi Rocky, Michelle, Craig, et al., It's not a permissions issue and yes, we're using the built-in Add, Delete, Display buttons. The browser interface doesn't enable selecting a row in the pool. One can click wherever one wants and nothing is highlighted inside the pool. The first click on the pool causes the buttons to appear. The result of the first invocation of the Add button is an attachment displayed in the top row of the pool. A second invocation of the Add button results in a dialog asking whether one wants to replace the first attachment with the newly specified one. It's not my application, so I won't carry the investigation any further at this point. I'll be interested to see whether the issue evaporates when we (eventually) upgrade to 6.3 or 7.x ARS. Thanks for your ideas! Doug original message: Date: Fri, 27 Oct 2006 13:53:34 -0600 From: Carter, Craig J Civ ARPC/DPD [EMAIL PROTECTED] Subject: Re: multiple attachments in pool on mid tier? We've never seen this problem and we use them all over the place in our midtier. We're no longer on 6.0.1 either. This may seem obvious but are you logging into the midtier with the same permissions and have you verified the permissions for each attachment row in the web view? Perhaps those extra rows were added later and the permissions were not updated. Another obvious thing to check is whether you are clicking on the actual row in the attachment pool when adding the attachments on the web? We don't use buttons on the web (just use the built in ones you get once you select a row) and you have to click each specific row or the attachment will keep going into the first row (or currently selected row). Are you using a button with locally-built workflow or are you using the built-in buttons? CRAIG J. CARTER __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: QUESTION: MENU - NOT LIKE
** I use this qualification $GROUPS$ LIKE %Administrator% Work good ;) A question, somebady I said me that if I can use LIKE in a Run if quealification I do a FULL SCAN over database, It is true? Thanks in advance De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Reiser, John J Enviado el: Viernes, 27 de Octubre de 2006 10:21 a.m. Para: arslist@ARSLIST.ORG Asunto: Re: QUESTION: MENU - NOT LIKE Frank, Wouldn't it be (Not $GROUP$ Like % 1;% and Not $GROUP$ Like 1;%) The first term finds it in the middle or the end and the second term finds it in the first position of the Group list. With %1;% it would find, and block, a group number like 51. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Friday, October 27, 2006 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: MENU - NOT LIKE ** I think it is something like: (Not $GROUP$ Like %1;% and Not $GROUP$ Like 1;% and Not $GROUP$ Like %; 1%) You need to catch it as the first Group, anywhere in the middle and the last group On 10/27/06, Tyrone Dee [EMAIL PROTECTED] wrote: ** I have a Menu that shows all Users from the USER Form - no problem. I would like to restrict all users who are Administrators from the pull down menu. I tried: NOT 'Group List' LIKE % + 1 + % However, this is not working as there are other groups with 1 in the Group Number. Any assistance would be greatly appreciated. THANKS! __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ ...Este correo electronico es confidencial y/o puede contener informacion privilegiada.Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos.Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico.This e-mail is confidential and/or may contain privileged information.If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or anyother information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: QUESTION: MENU - NOT LIKE
I would be more worried about groups like 'APP-Administrotor' or 'insert app name here-Administrator'. Axton Grams On 10/30/06, Guillermo Alfredo Torres Barron [EMAIL PROTECTED] wrote: ** I use this qualification $GROUPS$ LIKE %Administrator% Work good ;) A question, somebady I said me that if I can use LIKE in a Run if quealification I do a FULL SCAN over database, It is true? Thanks in advance De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Reiser, John J Enviado el: Viernes, 27 de Octubre de 2006 10:21 a.m. Para: arslist@ARSLIST.ORG Asunto: Re: QUESTION: MENU - NOT LIKE Frank, Wouldn't it be (Not $GROUP$ Like % 1;% and Not $GROUP$ Like 1;%) The first term finds it in the middle or the end and the second term finds it in the first position of the Group list. With %1;% it would find, and block, a group number like 51. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Friday, October 27, 2006 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: MENU - NOT LIKE ** I think it is something like: (Not $GROUP$ Like %1;% and Not $GROUP$ Like 1;% and Not $GROUP$ Like %; 1%) You need to catch it as the first Group, anywhere in the middle and the last group On 10/27/06, Tyrone Dee [EMAIL PROTECTED] wrote: ** I have a Menu that shows all Users from the USER Form - no problem. I would like to restrict all users who are Administrators from the pull down menu. I tried: NOT 'Group List' LIKE % + 1 + % However, this is not working as there are other groups with 1 in the Group Number. Any assistance would be greatly appreciated. THANKS! __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Avery L Logan/ASG/Johnson_Controls is out of the office.
I will be out of the office starting 10/29/2006 and will not return until 11/06/2006. I will respond to your message when I return. Please contact your local Help Desk concerning Remedy issues. Other Remedy team members can also be contacted at [EMAIL PROTECTED] ([EMAIL PROTECTED] - Manager) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
