Production
Hi All, Our technical support imported remedy package of bug fixes into QA, then Production. Well because our QA environment is different than Production, all this functionality broke when the code was in production even though it tested ok in QA. So the remedy bug fix was rolled back. However when the roll back took place - other workflow was broken and data was lost. Does anyone have a method that works to successfully back-out remedy code if necessary.. I did notice that when they were identifying the code -- not all of the code was identified in the documentation. They are not that particular about documenting the code. Our business has to be able to roll back if something is goes wrong. ** Get a sneak peek of the all-new AOL at http://discover.aol.com/memed/aolcom30tour ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Modify a View Form entry using Java API
Use Merge with the NoWorkflow option (a bit pattern available since ARS 6+) instead of Modify AND set a real database field so that an escalation fires the real Modify workflow. Obviously, build that escalation. You are getting around the basic design of ARS in this way and this must be done with a bit of thought... Also note that there are performace problems with escalations including running in a single server thread and a delay of firing that may be up to a minute (if the esc is set to fire every minute). Obviously, place an appropriate index for that escalation. While you will increase the performance of your Java app, you may decrease overall performance. Again, a bit of thought is needed. Submit / Modify / Merge (with filters option) always wait for completion of all filters. There is no database commit until all filters fire, so the modify is not done until all filters fire (for all tables if there are any pushes). A filter can cause an error which is reflected back in the return code of the Submit / Modify / Merge API call. The `! simply alters the phasing of that filter. All of the above text still holds. Even the special commit run process will not alter the fact that all filters must complete before the modify is considered complete. Cheers Ben Chernys www.softwaretoolhouse.com - --- Original Message --- - From: arthurj [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 21 Aug 2007 20:18:32 I would think that each thread would be relieved as soon as the modify of that one record is completed in the View form and not wait for the Modify filters depending on that Modify to complete, since there are no Filters with names ending in `!. Arthur arthurj wrote: Thanks Carey. The Java program I mentioned earlier is a multithreaded app which sends in 8 threads to a Private server 390682 (min 4 and max 8 threads). Each thread is a Modify request to that View form. From the logs it seems like every thread waits for all the relevant Modify Filters to complete, before a second modify request can be sent in using that thread. Arthur Carey Matthew Black wrote: Dear Arthurj (software_architect), To my knowledge there is no way to alter the atomic nature of the ARS API. (vai the Java API or the C API.) The trick is to realize that the ARS server is a multi-threaded server. You can control how your client talks to the ARS server and how many threads are available to your client program. But the magic starts with the RPC program number you use in the connection to the ARS server. Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/21/07, arthurj [EMAIL PROTECTED] wrote: Wanted to see if anyone has info for the following case. There are a bunch of Filters defined for a Modify operation on a View form. An external Java program sends in multiple Modify requests to this form. When we use an external Java program to modify records in this View form, once a Modify request is sent to the server, would every Modify request, wait for all the relevant Modify Filters to complete? Wanted to know if it's possible to get the control back from the server, without every Modify request having to wait for all the Filters, relevant to that Modify to complete, before going on to the next Modify request to be sent to the server. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Modify-a-View-Form-entry-usin g-Java-API-tf4308465.html#a12267281 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reg: Deletion of Cases
Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Deletion of Cases
Hi All, Suppose that you need to trim records in a form named Form1. Open Admin tool. Search for CleanupAlertEvents escalation. Save CleanupAlertEvents escalation as CleanUpForm1. Modify CleanUpForm1 to run on Form1. The run if condition for CleanUpForm1 shoud be: ( 'Create Date' + (((30 * 24) * 100) * 60)) = $TIMESTAMP$ Best regards, Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of remedy arlist Sent: Wednesday, August 22, 2007 11:37 AM To: arslist@ARSLIST.ORG Subject: Reg: Deletion of Cases ** Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Padlock Dissapears?!
Hi All, I wonder if you can help me? On our helpdesk tickets we have a padlock which when you click on it pops up a security question window. Now this keeps diserpearing every now on then on some users, when i clear the users local cache it re- appears however it can then disserpear within hours?! any ideas Matt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Steps to update group list on the User form
So, Fredrick and Roger you are both saying that it can't be done at all? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Padlock Dissapears?!
What kind of workflow is tied to the button? Maybe it's set to be hidden when certain events occur or only show in certain modes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 4:52 AM To: arslist@ARSLIST.ORG Subject: Padlock Dissapears?! Hi All, I wonder if you can help me? On our helpdesk tickets we have a padlock which when you click on it pops up a security question window. Now this keeps diserpearing every now on then on some users, when i clear the users local cache it re- appears however it can then disserpear within hours?! any ideas Matt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Deletion of Cases
I believe proper formatting of the run-if you stated below would be to put the calculations with the $TIMESTAMP$ keyword rather than the field so you do not have to re-perform the calculation on each row in the table. I'm not quite sure why remedy performs the calculation agains the field. Below would be the calculation re-written: 'Create Date' = ($TIMESTAMP$ - (((30 * 24) * 100) * 60)) Personally, I would have written it: 'Create Date' = ($TIMESTAMP$ - (((60 * 60) * 24) * 50)) Both are fifty days, the second is just more apparent. I'm not sure why remedy is making their date calculation so confusing. I had to pull out a calculator to found out how many days that was, where with mine you can easily see it is fifty days. RemedyArslist, you would want that to be the qualfiation, and look into doing a Run Process action of: Application-Delete-Entry $SCHEMA$ $Request ID$; I think that Daniel pointed out a good idea of using the already existing CleanupAlertEvents escalation (just make sure to change the run-if to do the data calculation against $TIMESTAMP$ instead of the 'Create Date' field). It is attached to the Alert Events form in Remedy. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel Sent: Wednesday, August 22, 2007 3:51 AM To: arslist@ARSLIST.ORG Subject: Re: Deletion of Cases ** Hi All, Suppose that you need to trim records in a form named Form1. Open Admin tool. Search for CleanupAlertEvents escalation. Save CleanupAlertEvents escalation as CleanUpForm1. Modify CleanUpForm1 to run on Form1. The run if condition for CleanUpForm1 shoud be: ( 'Create Date' + (((30 * 24) * 100) * 60)) = $TIMESTAMP$ Best regards, Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of remedy arlist Sent: Wednesday, August 22, 2007 11:37 AM To: arslist@ARSLIST.ORG Subject: Reg: Deletion of Cases ** Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC have done it again
From a money perspective, doesn't it make sense? If your customers don't know they can build their own apps, then they'll buy more OOTB, which require separate licenses, yes? _ From: Bradford Bingel [mailto:[EMAIL PROTECTED] Sent: Monday, August 20, 2007 11:51 PM Subject: Re: BMC have done it again ** Indeed, it makes you wonder . . . Last time I spoke with a Remedy direct salesperson, new the the company in the last couple of years, they were unclear what the AR System was. They knew all about the applications (Service Desk, Change Management, etc.) but had no idea the AR System was actually a workflow engine toolkit, upon which applications could be built. Guess they figured the AR System was that thing customers need to buy along with their application licenses. It's ironic that BMC Remedy treats the core product that provides the applications with their power and flexibility, and the product which build Remedy to what it is today, as a second-class citizen. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Monday, August 20, 2007 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: BMC have done it again ** I have never understood why BMC still continues to term ARSystem as a Heritage product. Most vendors term Heritage products as the old stuff that is going away. Guess it is not a mainstream, frontrunner, flagship product? Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, August 20, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: BMC have done it again Actually the Remedy (AR System) patches are still the same as before. The page where you select Remedy Heritage Products, visit the Patch Download site. has been updated but the patch page is still the same. Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Monday, August 20, 2007 4:13 AM To: arslist@ARSLIST.ORG Subject: BMC have done it again ** Just went to BMC Support Central to check out the latest patches and have noticed that they have gone and changed the product download area. This has now changed to Electronic Product Distribution (or EPD) and it does not now work with any of my browsers :-( Response from https://webapps.bmc.com/epd/ is: Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET https://webapps.bmc.com/epd/ /epd/. Reason: Error reading from remote server Why oh why do these people go and change things? BTW, I am using Firefox 2 and IE 6 and they both worked with the old download system. So my question to BMC is 'what has changed?' Yours in frustration, Ian _ Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Is there a way to logoff users if logged in and did not use the system for more than an hour
Hi all, We have some issues with the Floating License and the want the users to be logged of from the system if he is connected and not used for form than one hour. I set the Floating License Timeout to one hour. Will this help or is there any other way to logoff the user if he is not using ? Thanks Syed Abdul Basith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Deletion of Cases
Hi Guys, The command Application-Delete-Entry $SCHEMA$ $Request ID$; can be used to perform single delete only. Do anyone knows how to perform deletion for bulk of data. Using of create date less then a specific date was not a bull's eye in my case. Please advice. Regards, AV On 8/22/07, CONDREA, Daniel [EMAIL PROTECTED] wrote: ** Hi All, Suppose that you need to trim records in a form named Form1. Open Admin tool. Search for CleanupAlertEvents escalation. Save CleanupAlertEvents escalation as CleanUpForm1. Modify CleanUpForm1 to run on Form1. The run if condition for CleanUpForm1 shoud be: ( 'Create Date' + (((30 * 24) * 100) * 60)) = $TIMESTAMP$ Best regards, Daniel -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *remedy arlist *Sent:* Wednesday, August 22, 2007 11:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Reg: Deletion of Cases ** Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Deletion of Cases
You are correct, that statement only deletes one entry at a time. However, whenever you use it in an escalation, it will delete all entries that meet the Run-If qualification. For instance, if you use the Run-If of 'Create Date' = ($TIMESTAMP$ - (((60 * 60) * 24) * 50)) and there were 1,000 tickets that met it, then your escalation would delete all 1,000 of those tickets. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of remedy arlist Sent: Wednesday, August 22, 2007 7:51 AM To: arslist@ARSLIST.ORG Subject: Re: Deletion of Cases ** Hi Guys, The command Application-Delete-Entry $SCHEMA$ $Request ID$; can be used to perform single delete only. Do anyone knows how to perform deletion for bulk of data. Using of create date less then a specific date was not a bull's eye in my case. Please advice. Regards, AV On 8/22/07, CONDREA, Daniel [EMAIL PROTECTED] wrote: ** Hi All, Suppose that you need to trim records in a form named Form1. Open Admin tool. Search for CleanupAlertEvents escalation. Save CleanupAlertEvents escalation as CleanUpForm1. Modify CleanUpForm1 to run on Form1. The run if condition for CleanUpForm1 shoud be: ( 'Create Date' + (((30 * 24) * 100) * 60)) = $TIMESTAMP$ Best regards, Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of remedy arlist Sent: Wednesday, August 22, 2007 11:37 AM To: arslist@ARSLIST.ORG Subject: Reg: Deletion of Cases ** Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Is there a way to logoff users if logged in and did not use the system for more than an hour
Could you help me to understand where and how you confirgured this.(1 Hr lockout). I am also looking out for something like this AV On 8/22/07, Syed Basith (sbasith) [EMAIL PROTECTED] wrote: Hi all, We have some issues with the Floating License and the want the users to be logged of from the system if he is connected and not used for form than one hour. I set the Floating License Timeout to one hour. Will this help or is there any other way to logoff the user if he is not using ? Thanks Syed Abdul Basith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Deletion of Cases
Hi AV, The idea is that Application-Delete-Entry is used with an escalation that runs on daily basis. Unless you have to delete let say 1000 recs it makes no sense to use SQL. DC From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of remedy arlist Sent: Wednesday, August 22, 2007 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: Deletion of Cases ** Hi Guys, The command Application-Delete-Entry $SCHEMA$ $Request ID$; can be used to perform single delete only. Do anyone knows how to perform deletion for bulk of data. Using of create date less then a specific date was not a bull's eye in my case. Please advice. Regards, AV On 8/22/07, CONDREA, Daniel [EMAIL PROTECTED] wrote: ** Hi All, Suppose that you need to trim records in a form named Form1. Open Admin tool. Search for CleanupAlertEvents escalation. Save CleanupAlertEvents escalation as CleanUpForm1. Modify CleanUpForm1 to run on Form1. The run if condition for CleanUpForm1 shoud be: ( 'Create Date' + (((30 * 24) * 100) * 60)) = $TIMESTAMP$ Best regards, Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of remedy arlist Sent: Wednesday, August 22, 2007 11:37 AM To: arslist@ARSLIST.ORG Subject: Reg: Deletion of Cases ** Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reg: Deletion of Cases
AV, The Run If qualification would find the records to delete. Then all you need is an If action that does a Run Process with the command line syntax being: Application-Delete-Entry *form_name* *entry_ID* Marc Simmons On 8/22/07, remedy arlist [EMAIL PROTECTED] wrote: ** Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV __20060125___This posting was submitted with HTML in it___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Is there a way to logoff users if logged in and did not use the system for more than an hour
That setting is supposed to drop the license token the logged in user has hold of. He/she isn't logged off, but has lost the token. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Deletion of Cases
** You could use the process: Application-Query-Delete-Entry form qualification_string For example: Application-Query-Delete-Entry"SPRT_Issue "'Create Date' "1/1/07" Greg--- [EMAIL PROTECTED] wrote:From: remedy arlist [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSubject: Re: Deletion of CasesDate: Wed, 22 Aug 2007 13:50:44 +0100** Hi Guys, The command Application-Delete-Entry "$SCHEMA$" $Request ID$; can be used to perform single delete only. Do anyone knows how to perform deletion for bulk of data. Using of create date less then a specific date was not a bull's eye in my case. Please advice. Regards, AV On 8/22/07, CONDREA, Daniel [EMAIL PROTECTED] wrote: ** Hi All, Suppose that you need to trim records in a form named Form1. Open Admin tool. Search for CleanupAlertEvents escalation. Save CleanupAlertEvents escalation as CleanUpForm1. Modify CleanUpForm1 to run on Form1. The run if condition for CleanUpForm1shoud be: ( 'Create Date' + (((30 * 24) * 100) * 60)) = $TIMESTAMP$ Best regards, Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of remedy arlistSent: Wednesday, August 22, 2007 11:37 AMTo: arslist@ARSLIST.ORG Subject: Reg: Deletion of Cases ** Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: User Logs in multi-server environment
Hi, From my experience with RRR|License and combining logs from Server Groups, I have found that the logs are very hard to combine. They definitely do not contain the same data, and the FLOATING-count seems to be that of each individual server. Excepy when all licenses are in use. I had to created a service/daemon that polls all the servers to compile a logfile with correct data. In the log of one server you can see 9 of 100 and on the next lien all in use. This means that you have at least 101 individual users logged in across your servers. If you try to sum up the count from each server, it may very well add up to more than 100. I suspect that this is due to the fact that a single user can be connected to more than one server. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. One thing about Floating licensesthey aren't shared across multiple servers. Not unless you have a Server Group setup...and then in that case you treat the server group as a single server...and don't need to combine the user logs in order to get a single picture because the single server log should be exact across all servers. Are you in a Server Group? If not then you actually have a grand total of 100 per server and you wouldn't sum them to get a total -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of dafydd roberts Sent: Monday, August 20, 2007 12:27 PM To: arslist@ARSLIST.ORG Subject: User Logs in multi-server environment Hi, We're on ARS6.3 and MS SQL Server 2000 We have 3 ARS servers with a load-balancer, and a single DB server. We're logging our users (creating ARUSER.LOG)on each of the 3 servers. Each of the 3 aruser.log files contain lines which include things like: FLOAT GRANT WRITE(9 of 100 write) FLOAT RELEASE(8 of 100 write) Meaning, I guess, that 9 of our 100 licences are currently consumed; then 8... Sometimes we get a line like: NO WRITE FREE ... when, presumably, all 100 licences have been taken. We merge this data from all 3 files and collect the data in an MS Access DB What's strange is that when we examine the number of licences consumed when we get the NO WRITE FREE message, it can exceed 100. E.g. the last line from Server A might say: (33 of 100 write) Server B .. (35 of 100 write) Server C .. (36 of 100 write) We're pretty sure that we *don't* get more licences than the number purchased, but wonder why the maths doesn't add up! Is ARUSER.LOG supposed to be an exact trace of licence checkout/checkin, or is it just a snapshot of some description? Any thoughts would be much appreciated. Can send more details off-list if anyone thinks they can help. Thanks. Dafydd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Deletion of Cases
If you do this, then you need to create a control form so you can run the escalation against an individual record instead of an array of records. If you ran this escalation against your regular form, with a run-if qualification, or with it blank, then remedy would likely try to fire that Application-Query-Delete-Entry form qualification_string for each ticket there was instead of just the one time you would need to run it. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Greg Donalson Sent: Wednesday, August 22, 2007 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: Deletion of Cases ** You could use the process: Application-Query-Delete-Entry form qualification_string For example: Application-Query-Delete-Entry SPRT_Issue 'Create Date' 1/1/07 Greg --- [EMAIL PROTECTED] wrote: From: remedy arlist [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Subject: Re: Deletion of Cases Date: Wed, 22 Aug 2007 13:50:44 +0100 ** Hi Guys, The command Application-Delete-Entry $SCHEMA$ $Request ID$; can be used to perform single delete only. Do anyone knows how to perform deletion for bulk of data. Using of create date less then a specific date was not a bull's eye in my case. Please advice. Regards, AV On 8/22/07, CONDREA, Daniel [EMAIL PROTECTED] wrote: ** Hi All, Suppose that you need to trim records in a form named Form1. Open Admin tool. Search for CleanupAlertEvents escalation. Save CleanupAlertEvents escalation as CleanUpForm1. Modify CleanUpForm1 to run on Form1. The run if condition for CleanUpForm1 shoud be: ( 'Create Date' + (((30 * 24) * 100) * 60)) = $TIMESTAMP$ Best regards, Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of remedy arlist Sent: Wednesday, August 22, 2007 11:37 AM To: arslist@ARSLIST.ORG Subject: Reg: Deletion of Cases ** Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reg: Deletion of Cases
I need to delete data from my UAT environment which is used by more then 40 testers. I have a data of around 12k out of which i am looking to delete 10k cases. I have created an excalation to delete only one entry (escaltion running every min) but still it doesn't work. RUN IF: 'Issue ID' = CASE01008123 RUN PROCESS: $PROCESS$ @@ :Application-Delete-Entry SPRT:ISSUE $Issue ID$; The escaltion logs says: process passed. Regards, AV On 8/22/07, Marc Simmons [EMAIL PROTECTED] wrote: ** AV, The Run If qualification would find the records to delete. Then all you need is an If action that does a Run Process with the command line syntax being: Application-Delete-Entry *form_name* *entry_ID* Marc Simmons On 8/22/07, remedy arlist [EMAIL PROTECTED] wrote: ** Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV __20060125___This posting was submitted with HTML in it___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reg: Deletion of Cases
I think you are making this more difficult than it needs to be. Check out the escalation that remedy installs by default on the Alert Entry form. The RUN PROCESS it shows is following: Application-Delete-Entry $SCHEMA$ $Request ID$; You should jus tneed to use this. The action type is Run Process, so you do not need to have $PROCESS$ and since you are running it on the current server, you do not need to reference @@:. Try just putting Application-Delete-Entry $SCHEMA$ $Request ID$; in the RUN PROCESS: field and see if it works. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of remedy arlist Sent: Wednesday, August 22, 2007 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Reg: Deletion of Cases ** I need to delete data from my UAT environment which is used by more then 40 testers. I have a data of around 12k out of which i am looking to delete 10k cases. I have created an excalation to delete only one entry (escaltion running every min) but still it doesn't work. RUN IF: 'Issue ID' = CASE01008123 RUN PROCESS: $PROCESS$ @@ :Application-Delete-Entry SPRT:ISSUE $Issue ID$; The escaltion logs says: process passed. Regards, AV On 8/22/07, Marc Simmons [EMAIL PROTECTED] wrote: ** AV, The Run If qualification would find the records to delete. Then all you need is an If action that does a Run Process with the command line syntax being: Application-Delete-Entry form_name entry_ID Marc Simmons On 8/22/07, remedy arlist [EMAIL PROTECTED] wrote: ** Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV __20060125___This posting was submitted with HTML in it___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reg: Deletion of Cases
In an escalation there is no need to use the @@: and you do not need the ; at the end ( plus you have a space after the @@ ) And if it is a Run Process action you do not need the $PROCESS$ (That is used inside a Set Fields action) The action should be: Application-Delete-Entry SPRT:ISSUE $Issue ID$ and I take it that Issue ID is Field ID 1 Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of remedy arlist Sent: Wednesday, August 22, 2007 8:27 AM To: arslist@ARSLIST.ORG Subject: Re: Reg: Deletion of Cases ** I need to delete data from my UAT environment which is used by more then 40 testers. I have a data of around 12k out of which i am looking to delete 10k cases. I have created an excalation to delete only one entry (escaltion running every min) but still it doesn't work. RUN IF: 'Issue ID' = CASE01008123 RUN PROCESS: $PROCESS$ @@ :Application-Delete-Entry SPRT:ISSUE $Issue ID$; The escaltion logs says: process passed. Regards, AV On 8/22/07, Marc Simmons [EMAIL PROTECTED] wrote: ** AV, The Run If qualification would find the records to delete. Then all you need is an If action that does a Run Process with the command line syntax being: Application-Delete-Entry form_name entry_ID Marc Simmons On 8/22/07, remedy arlist [EMAIL PROTECTED] wrote: ** Hi List. We are using Remedy Customer Service product 6.0. I am required to delete cases older then a specific date using a escalation. But i am not able to get it working. The Escalation has the below mentioned SQL statement. DELETE * from SPRT_Issue where Issue_ID = 'CASE1234' Please help me achieve the same. Regards, AV __20060125___This posting was submitted with HTML in it___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Steps to update group list on the User form
I just wanted to make sure that there is no possible way to refresh what the User tool sees for Group Name options. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, August 21, 2007 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Steps to update group list on the User form ** Although you see the name of the Group in the list what is actually held is the GroupID. -Original Message- From: Broyles Robert K Mr CTR USAF 96 CS/SCCE [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 21 Aug 2007 4:13 pm Subject: Steps to update group list on the User form Hello everyone, I am trying to update the group list on the user form after I make a change to the Group Name on the Group Form. I wondering if anyone knows the process steps by which the group List gets updated. I have read a few list entries in the Archives, but I haven't nailed down an answer. I already have a temp group list field that gets populated by workflow(Filter), but it doesn't show an updated entry in the group list field. If I log off and log back on I see the updated entry, but that isn't what I want. I don't want to have people log off and log on to see the changes. I am perplexed. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://www.aol.com?ncid=AOLAOF0002000437 . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Is there a way to logoff users if logged in and did not use the system for more than an hour
Hi Syed, The Floating license timeout works. If a user is holding a floating write license token, the system also frees the token at this time. However, from the admin tool you can also release a user's license once every two hours. If you try to release more than once within 2 hours it gives error message something like..license released too recently Another crude way to deport a license as a last resort if it is a must..is to reset the user's password. Hope this helps. Thanks, Mohan --- Syed Basith (sbasith) [EMAIL PROTECTED] wrote: Hi all, We have some issues with the Floating License and the want the users to be logged of from the system if he is connected and not used for form than one hour. I set the Floating License Timeout to one hour. Will this help or is there any other way to logoff the user if he is not using ? Thanks Syed Abdul Basith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Be a better Globetrotter. Get better travel answers from someone who knows. Yahoo! Answers - Check it out. http://answers.yahoo.com/dir/?link=listsid=396545469 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Steps to update group list on the User form
I don't think ARReload would even work since the data is cached by the User tool and not the server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Broyles Robert K Mr CTR USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 8:44 AM To: arslist@ARSLIST.ORG Subject: Re: Steps to update group list on the User form I would use it, but I would have to incorporate a Run Process action after I modify each group name. I don't think that would be a good idea. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, August 22, 2007 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: Steps to update group list on the User form Would arreload fix this? I am not suggesting you try this, as it can be very impactful, I was just wanting feedback from the arslist if it would work or not. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Broyles Robert K Mr CTR USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Steps to update group list on the User form I just wanted to make sure that there is no possible way to refresh what the User tool sees for Group Name options. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, August 21, 2007 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Steps to update group list on the User form ** Although you see the name of the Group in the list what is actually held is the GroupID. -Original Message- From: Broyles Robert K Mr CTR USAF 96 CS/SCCE [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 21 Aug 2007 4:13 pm Subject: Steps to update group list on the User form Hello everyone, I am trying to update the group list on the user form after I make a change to the Group Name on the Group Form. I wondering if anyone knows the process steps by which the group List gets updated. I have read a few list entries in the Archives, but I haven't nailed down an answer. I already have a temp group list field that gets populated by workflow(Filter), but it doesn't show an updated entry in the group list field. If I log off and log back on I see the updated entry, but that isn't what I want. I don't want to have people log off and log on to see the changes. I am perplexed. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://www.aol.com?ncid=AOLAOF0002000437 . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Data Visualisation Event Handling using PERFORM-ACTION-SEND-EVENT
Hello All,
Has any one had any luck using the special command
PERFORM-ACTION-SEND-EVENT F to send events to their own custom Java
module?
From an active link on a button I action the following Run Process
command.
PERFORM-ACTION-SEND-EVENT F536870916 MYTESTEVENT $message$
Checking the logs on my Java Module, Mid Tier DV and Tomcat I fail to
see any thing happen when this command is run and think it could be a
configuration issue on the server? Also I have had success when sending
events back to the parent form from the JavaScript calls created by the
Java module.
The Data Visual Module/Definition Registration is similar to that of the
BMC's CIViewer. I'm running 7.0.1 patch 2, The midtier is running on
IIS-Tomcat
My source code below is a modified version of HelloWorldPlugin from the
Arswiki web site. I've added some logging and javascripts to send events
to
The mid tier and parent form.
Thanks,
Graham
/**
* Copyright (C) 2006 Axton Grams
* All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
* modification, are permitted provided that the following conditions
* are met:
*
* 1. Redistributions of source code must retain the above copyright
*notice, this list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
*notice, this list of conditions and the following disclaimer in
*the documentation and/or other materials provided with the
*distribution.
* 3. The name of the author may not be used to endorse or promote
*products derived from this software without specific prior
*written permission.
*
* THIS SOFTWARE IS PROVIDED BY THE AUTHOR `AS IS'' AND ANY EXPRESS
* OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
* WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY
* DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE
* GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
* INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
* WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
* NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
* SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
*/
package org.arswiki.dvplugin.helloworld;
import com.remedy.arsys.plugincontainer.*;
import java.io.IOException;
import java.io.PrintWriter;
import javax.servlet.http.HttpServletResponse;
import java.util.logging.*;
public class HelloWorldPlugin implements Plugin {
String mydata = test;
Logger logger;
FileHandler fh;
/*
* methods to implement Plugin interface test 123
*/
public void init(PluginConfig config) {
try {
// Setup Log file handler
LogManager lm =
LogManager.getLogManager();
// Log file can be found in the root of
Tomcat
FileHandler fh = new
FileHandler(log_test.txt);
logger =
Logger.getLogger(LoggingExample1);
lm.addLogger(logger);
logger.setLevel(Level.INFO);
fh.setFormatter(new XMLFormatter());
logger.addHandler(fh);
logger.log(Level.INFO, init: Log file
created);
} catch (Exception e) {
System.out.println(Exception thrown: +
e);
e.printStackTrace();
}
}
public void processRequest ( PluginContext pc)
throws IOException, NoPermissionException {
PageService ps = pc.getPageService();
HttpServletResponse response = pc.getResponse();
response.setContentType(text/html;charset=UTF-8);
PrintWriter writer = response.getWriter();
// writer.println(htmlheadtitleHello World Plugin
Example/title/head);
// writer.println(bodyh1Hello again + mydata +
/h1/body/html);
writer.println(htmlhead);
writer.println(ps.getEventInfrastructureCode());
// Java Script Function SendMidTierEvent(eventdata_mid), eventtype =
MidEvent
// Tiggers handleEvent() code below
writer.println(scriptfunction
sendMidTierEvent(eventdata_mid) {);
writer.println(ps.getEventDispatcherName()+.sendEventToMidTier(\MidEve
nt\,eventdata_mid););
writer.println(};);
writer.println(/script);
// Java Script Function SendParentFormEvent(eventdata_par), eventtype =
Re: Data Visualisation Event Handling using PERFORM-ACTION-SEND-EVENT
Graham,
I have some of my own sample code working... and I must confess that
the model is still a bit confusing to me.So this is just a first read
over your code... testing should be done...
I think your problem is that you have an event handler set up for
MidEvent and you passing an event called MYTESTEVENT.
Try sending PERFORM-ACTION-SEND-EVENT F536870916 MidEvent $message$
See if that shows up in your logs. If it does then you need to add an
event handler for MYTESTEVENT so that the browser knows what to do
with that JavaScript call.
Hope That Helps(HTH)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 8/22/07, Averell, Graham [EMAIL PROTECTED] wrote:
Hello All,
Has any one had any luck using the special command
PERFORM-ACTION-SEND-EVENT F to send events to their own custom Java
module?
From an active link on a button I action the following Run Process
command.
PERFORM-ACTION-SEND-EVENT F536870916 MYTESTEVENT $message$
Checking the logs on my Java Module, Mid Tier DV and Tomcat I fail to
see any thing happen when this command is run and think it could be a
configuration issue on the server? Also I have had success when sending
events back to the parent form from the JavaScript calls created by the
Java module.
The Data Visual Module/Definition Registration is similar to that of the
BMC's CIViewer. I'm running 7.0.1 patch 2, The midtier is running on
IIS-Tomcat
My source code below is a modified version of HelloWorldPlugin from the
Arswiki web site. I've added some logging and javascripts to send events
to
The mid tier and parent form.
Thanks,
Graham
/**
* Copyright (C) 2006 Axton Grams
* All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
* modification, are permitted provided that the following conditions
* are met:
*
* 1. Redistributions of source code must retain the above copyright
*notice, this list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
*notice, this list of conditions and the following disclaimer in
*the documentation and/or other materials provided with the
*distribution.
* 3. The name of the author may not be used to endorse or promote
*products derived from this software without specific prior
*written permission.
*
* THIS SOFTWARE IS PROVIDED BY THE AUTHOR `AS IS'' AND ANY EXPRESS
* OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
* WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY
* DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE
* GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
* INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
* WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
* NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
* SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
*/
package org.arswiki.dvplugin.helloworld;
import com.remedy.arsys.plugincontainer.*;
import java.io.IOException;
import java.io.PrintWriter;
import javax.servlet.http.HttpServletResponse;
import java.util.logging.*;
public class HelloWorldPlugin implements Plugin {
String mydata = test;
Logger logger;
FileHandler fh;
/*
* methods to implement Plugin interface test 123
*/
public void init(PluginConfig config) {
try {
// Setup Log file handler
LogManager lm =
LogManager.getLogManager();
// Log file can be found in the root of
Tomcat
FileHandler fh = new
FileHandler(log_test.txt);
logger =
Logger.getLogger(LoggingExample1);
lm.addLogger(logger);
logger.setLevel(Level.INFO);
fh.setFormatter(new XMLFormatter());
logger.addHandler(fh);
logger.log(Level.INFO, init: Log file
created);
} catch (Exception e) {
System.out.println(Exception thrown: +
e);
e.printStackTrace();
}
}
public void processRequest ( PluginContext pc)
throws IOException, NoPermissionException {
PageService ps = pc.getPageService();
HttpServletResponse response = pc.getResponse();
response.setContentType(text/html;charset=UTF-8);
ARS 7.01 -P4
Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AREMail engine: Email address field gets truncated to 255 characters
Sorry. I've been tied up with setting up a new server. Lost track of many items over the last few weeks. Instead of using a notify action with a filter the truncation issue can be bypassed by doing a push fields to the AR System Email Messages form. Below is the push that we do to be able to send out email using templates and there are folks to be cc'd on the email. Push data to the following fields: CC Content Template ID Content Template Name Field Values Footer Template Name Footer Template ID From Header Template ID Header Template Name Send Message Subject To The Field Values field contains the fields to be included in the email. The push fields to that field takes the form of !Ticket ID! : [$$ + $Ticket ID$ + $$] !Network ID! : [$$ + $Network ID$ + $$] !Customer Full Name! : [$$ + $Customer Full Name$ + $$] !Phone! : [$$ + $Phone$ + $$] !Call Type! : [$$ + $Call Type$ + $$] !Priority! : [$$ + $Priority$ + $$] !Due Date! : [$$ + $Due Date$ + $$] !Requested Completion Date! : [$$ + $Requested Completion Date$ + $$] !Category! : [$$ + $Category$ + $$] !SubCategory! : [$$ + $SubCategory$ + $$] !Topic! : [$$ + $Topic$ + $$] !Description! : [$$ + $Description$ + $$] !Details! : [$$ + $Details$ + $$] I found that for the push fields to work I needed to include the Template ID's fields. You may not need to include the Template Name fields but that's where I started so I left them in. My workflow also sets the Send Message to Yes. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Wednesday, August 15, 2007 5:52 PM To: arslist@ARSLIST.ORG Subject: AREMail engine: Email address field gets truncated to 255 characters Hi: I have a form which receives email requests. The Email address field in the form is set 1024. I use a filter to take requests from here and send them out as emails using AR Email engine. When a request has a large number of email addresses, the AREmail engine truncates the emailaddress field to 255 characters and send's email to only the first email addresses that fall in this 255 limit. I checked the size of the bcc field in AR System Email Messages form. It has a size of 32000 characters. Anybody know why the email address value gets truncated? Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
DB2 relational qualification
Hello all,
When using Remedy ODBC driver,
We are having some problems executing qualified queries with any DB2
function (DATEADD etc.) in the query condition. We get the following
error message whenever we use any date / timestamp column.
System.Data.Odbc.OdbcException: ERROR [42S] Data types are not
appropriate for relational operation at
System.Data.Odbc.OdbcConnection.HandleError(HandleRef hrHandle,
SQL_HANDLE hType, RETCODE retcode) at
System.Data.Odbc.OdbcDataReader.Read() at Remedy.WebForm1.getConnected()
in D:\IISPath\wwwroot\Remedy\WebForm1.aspx.vb:line 70
We have tried all possible options to resolve this query. It looks like
the driver is not allowing any DB2 functions in the query.
Listed below is are sample query we are trying to execute through the
Remedy ODBC driver. We are performing these tests through our .NET code
in the Remedy Dev environment.
This query works
select Start_Time_of_Issue, GSD_Ticket_Number, Priority_Level,
Description, Clients_Affected, Time_of_Resolution,Issue_Owner from
DPSR_Form WHERE Time_of_Resolution IS NULL order by Priority_Level,
Time_of_Resolution DESC
This query doesn't works
select START_TIME_OF_ISSUE, GSD_TICKET_NUMBER, PRIORITY_LEVEL,
DESCRIPTION, CLIENTS_AFFECTED, TIME_OF_RESOLUTION, ISSUE_OWNER from
DPSR_Form WHERE PRIORITY_LEVEL IN ('1 - Urgent','2 - High') AND
TIME_OF_RESOLUTION #DateAdd(d,-1,dateformat(now(),MM/DD/))#
order by PRIORITY_LEVEL, TIME_OF_RESOLUTION DESC
Can you please let us know if we are missing something and help us
resolve this issue? Any assistance would be appreciated.
*
This message and any attachments are solely for the
intended recipient. If you are not the intended recipient,
disclosure, copying, use or distribution of the information
included in this message is prohibited -- Please
immediately and permanently delete.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big help, as did the rest of the class, in making ITIL more tangible. It did include a proctored (required for cert) exam at the end. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 7:33 AM To: arslist@ARSLIST.ORG Subject: BMC's Web Based ITIL Training Course vs Others' ** Listers, I am trying to figure out the best place to take web based ITIL Foundation course. BMC's seems to be a terrible deal. BMC offers Web Based ITIL Foundation course for US $499, with 16 hours of course material, no exam. It appears that the course is hosted at itsmcampus.com. http://services.bmc.com/education/register/class_details.cfm?orgin=Customer http://services.bmc.com/education/register/class_details.cfm?orgin=Customer IDc=1cid=90174166.0 IDc=1cid=90174166.0 Going to itsmcampus.com directly redirects you to campus.itpreneurs.com http://campus.itpreneurs.com/itpreneurs/catalog/catalog_cart.aspx , where a course with similar name and 16 hours of instructions, PLUS 1 hour for certification exam is available for $299. http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?productI d=31 http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?product Id=31tabId=0 tabId=0 http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?product Id=31tabId=0 Is BMC's 16 hour course material the same as itpreneurs.com's? The price difference is huge. Is BMC offering other's course at an almost 100% markup? TIA. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.01 -P4
I'm just trying to download the migrator portion and it timed-out out twice. I'm getting occasional thread errors with migrator. Susan On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
I took one at a local vendor here in Houston and it was pretty good. It was a 2.5 day course, where the last day had the exam prior to lunch. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 9:33 AM To: arslist@ARSLIST.ORG Subject: BMC's Web Based ITIL Training Course vs Others' ** Listers, I am trying to figure out the best place to take web based ITIL Foundation course. BMC's seems to be a terrible deal. BMC offers Web Based ITIL Foundation course for US $499, with 16 hours of course material, no exam. It appears that the course is hosted at itsmcampus.com. http://services.bmc.com/education/register/class_details.cfm?orgin=Custo merIDc=1cid=90174166.0 Going to itsmcampus.com directly redirects you to campus.itpreneurs.com http://campus.itpreneurs.com/itpreneurs/catalog/catalog_cart.aspx , where a course with similar name and 16 hours of instructions, PLUS 1 hour for certification exam is available for $299. http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?prod uctId=31tabId=0 http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?pro ductId=31tabId=0 Is BMC's 16 hour course material the same as itpreneurs.com's? The price difference is huge. Is BMC offering other's course at an almost 100% markup? TIA. __20060125___This posting was submitted with HTML in it___ Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
5x Client to 7x Server
I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Production
Kathy, Our process is a little different and will reduce issues like you saw. BMC is not alone in not documentating all changes they make to code, so you should test and develop in a system as close to production as you can. So after we apply any patches to our production system and everything works for a few days, we refresh our development system with a copy of production. The best method would be to have a three tier system. A development system, test system and then production system So you develop on one, test your changes on another and then have a confidence when you move to production. Howard Richter On 8/22/07, Kathy Morris [EMAIL PROTECTED] wrote: ** Hi All, Our technical support imported remedy package of bug fixes into QA, then Production. Well because our QA environment is different than Production, all this functionality broke when the code was in production even though it tested ok in QA. So the remedy bug fix was rolled back. However when the roll back took place - other workflow was broken and data was lost. Does anyone have a method that works to successfully back-out remedy code if necessary.. I did notice that when they were identifying the code -- not all of the code was identified in the documentation. They are not that particular about documenting the code. Our business has to be able to roll back if something is goes wrong. -- Get a sneak peek of the all-new AOL.comhttp://discover.aol.com/memed/aolcom30tour/?ncid=AOLAOF0002000982 . __20060125___This posting was submitted with HTML in it___ -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Operational Categorizations
Good morning, We've had a meeting and the management wants to consider reversing the Operational Categorizations. It doesn't really make sense to me, but I thought I'd post it here and see if anyone else has done it, and if so, what ramifications you've run into. In the normal way that BMC suggests, you do something like: Tier 1 Tier 2 Tier 3 Patch Server Patch Client Install Server Software Install Server Hardware Install Client Software Install Client Hardware However, the way they are proposing would be more like: Tier 1 Tier 2 Tier 3 Server Patch Server Install Software Server Install Hardware Client Patch Client Install Software Client Install Hardware To me I can see how it would add extra steps, plus reduce the usefulness if you need something that doesn't have a Tier 1 in the new format, such as if you have a Blackberry patch and there is no Patch on Tier 1, how do you select it? I'm curious if there are any other gotchas out there. Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 5x Client to 7x Server
Doug, you expect BMC to contact you the morning you submit a ticket.. You must have premium support.. WOW... I would be happy to get phone calls or even a response the same Day or 2.. I am Really Jealous here... ARS 5. clients will not handle the crypto - the same. There are some issues, and when you do go to the 7 client, you might get functionality that you did not expect.. As far as the DB Corruption- I have not heard anything yet.. I'll bet the passwords get toasted.. On 8/22/07, Tanner, Doug [EMAIL PROTECTED] wrote: ** I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 5x Client to 7x Server
Thanks Patrick, the ticket was opened by and for a Customer of mine :-) I personally have given up on BMC support. Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, August 22, 2007 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: 5x Client to 7x Server ** Doug, you expect BMC to contact you the morning you submit a ticket.. You must have premium support.. WOW... I would be happy to get phone calls or even a response the same Day or 2.. I am Really Jealous here... ARS 5. clients will not handle the crypto - the same. There are some issues, and when you do go to the 7 client, you might get functionality that you did not expect.. As far as the DB Corruption- I have not heard anything yet.. I'll bet the passwords get toasted.. On 8/22/07, Tanner, Doug [EMAIL PROTECTED] wrote: ** I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: workflow to open word document and populate fields...
Thank you all for helping me out. Rocky - wrote: I need help creating a workflow... I have a form with a button and I need that button to push the values of the fields to a word document or template. I tried using dde.ini but I can't set it up to put the field values only(without the field name/id) to a specific location on the word template. Thanks -- View this message in context: http://www.nabble.com/workflow-to-open-word-document-and-populate-fields...-tf4274143.html#a12276988 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Operational Categorizations
I like the old way better, with a twist, to accommodate the Product cats. Think of it in terms of a sentence, from the user's perspective: I need to have a cat 1 of cat 2 done to my cat 3. i.e. I need to have an Install of Microsoft Project done to my Laptop. Then the Product cats can list the details of the hardware/software being installed/fixed, etc. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 8:08 AM To: arslist@ARSLIST.ORG Subject: Operational Categorizations ** Good morning, We've had a meeting and the management wants to consider reversing the Operational Categorizations. It doesn't really make sense to me, but I thought I'd post it here and see if anyone else has done it, and if so, what ramifications you've run into. In the normal way that BMC suggests, you do something like: Tier 1 Tier 2 Tier 3 Patch Server Patch Client Install Server Software Install Server Hardware Install Client Software Install Client Hardware However, the way they are proposing would be more like: Tier 1 Tier 2 Tier 3 Server Patch Server Install Software Server Install Hardware Client Patch Client Install Software Client Install Hardware To me I can see how it would add extra steps, plus reduce the usefulness if you need something that doesn't have a Tier 1 in the new format, such as if you have a Blackberry patch and there is no Patch on Tier 1, how do you select it? I'm curious if there are any other gotchas out there. Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 5x Client to 7x Server
There are a few API differences (as you know), but I wouldn't think that those would cause DB corruption. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, August 22, 2007 8:16 AM To: arslist@ARSLIST.ORG Subject: Re: 5x Client to 7x Server ** Doug, you expect BMC to contact you the morning you submit a ticket.. You must have premium support.. WOW... I would be happy to get phone calls or even a response the same Day or 2.. I am Really Jealous here... ARS 5. clients will not handle the crypto - the same. There are some issues, and when you do go to the 7 client, you might get functionality that you did not expect.. As far as the DB Corruption- I have not heard anything yet.. I'll bet the passwords get toasted.. On 8/22/07, Tanner, Doug [EMAIL PROTECTED] wrote: ** I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
Ah - quite right - the Flight Sim is definitely a classroom situation. I highly recommend it, though, for those who can bring an ITIL instructor on site. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Rick, you are probably talking about on-site course. My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can anybody confirm? On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big help, as did the rest of the class, in making ITIL more tangible. It did include a proctored (required for cert) exam at the end. Rick _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 7:33 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: BMC's Web Based ITIL Training Course vs Others' ** Listers, I am trying to figure out the best place to take web based ITIL Foundation course. BMC's seems to be a terrible deal. BMC offers Web Based ITIL Foundation course for US $499, with 16 hours of course material, no exam. It appears that the course is hosted at itsmcampus.com http://itsmcampus.com/ . http://services.bmc.com/education/register/class_details.cfm?orgin=Customer http://services.bmc.com/education/register/class_details.cfm?orgin=Customer IDc=1cid=90174166.0 IDc=1cid=90174166.0 Going to itsmcampus.com http://itsmcampus.com/ directly redirects you to campus.itpreneurs.com http://campus.itpreneurs.com/itpreneurs/catalog/catalog_cart.aspx , where a course with similar name and 16 hours of instructions, PLUS 1 hour for certification exam is available for $299. http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?productI d=31 http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?product Id=31tabId=0 tabId=0 http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?product Id=31tabId=0 Is BMC's 16 hour course material the same as itpreneurs.com http://itpreneurs.com/ 's? The price difference is huge. Is BMC offering other's course at an almost 100% markup? TIA. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Repost: Wildcard in STRSTR function?
I couldn't find this post on the web server, so I thought I'd r Folks: I couldn't find this post on the web server, so I thought I'd repost it. Any thoughts on this? Thanks, --Phil - Forwarded Message From: Phil Murnane [EMAIL PROTECTED] To: [EMAIL PROTECTED] Cc: Phil Murnane [EMAIL PROTECTED] Sent: Tuesday, August 21, 2007 10:32:23 AM Subject: Wildcard in STRSTR function? Folks: Has anyone ever used a wildcard as the secnd parameter in a STRSTR() function? I'm trying to test whether string2 exists in string1, where string2 may be a substring of string3 also in string one. This is similar to finding a Group ID in a $GROUPIDS$ result. Example: ARS 6.3 string1 = , 20070821-001, 20070821-002, 20070821-002-A, 20070821-003, string2 = 20070821-002 string3 = 20070821-002-A I can't just use STRSTR(string1, string2) because even if string1 did not contain string2 this function would erroneously find the value, since string2 is a substring of string3. Here's my syntax: zScratchInteger = STRSTRC($string1$,( %, + $string2$ ) + , %) But this always returns -1 -- it never finds string2 in string1. Is this because of the wildcard percent signs? TIA, --Phil Ready for the edge of your seat? Check out tonight's top picks on Yahoo! TV. http://tv.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 5x Client to 7x Server
The passwords do indeed get toasted - we've got live v5 and v7 systems, and I setup a few users for the v5 system via the v7 client, none of them could login. Amend the passwords via the v5 client, and all was fine. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: 22 August 2007 16:16 To: arslist@ARSLIST.ORG Subject: Re: 5x Client to 7x Server ** Doug, you expect BMC to contact you the morning you submit a ticket.. You must have premium support.. WOW... I would be happy to get phone calls or even a response the same Day or 2.. I am Really Jealous here... ARS 5. clients will not handle the crypto - the same. There are some issues, and when you do go to the 7 client, you might get functionality that you did not expect.. As far as the DB Corruption- I have not heard anything yet.. I'll bet the passwords get toasted.. On 8/22/07, Tanner, Doug [EMAIL PROTECTED] wrote: ** I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Padlock Dissapears?!
It only has 2 links attached, and both of them only fire when the buttin/image is pressed?! The help desk is poped up via a dialogue page, when the user clicks the link the page pops up. Now the field mapping on the sole active link is set to default values therefore the padlock 'should' appear?! Any ideas? Matt On Aug 22, 1:27 pm, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: What kind of workflow is tied to the button? Maybe it's set to be hidden when certain events occur or only show in certain modes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 4:52 AM To: [EMAIL PROTECTED] Subject: Padlock Dissapears?! Hi All, I wonder if you can help me? On our helpdesk tickets we have a padlock which when you click on it pops up a security question window. Now this keeps diserpearing every now on then on some users, when i clear the users local cache it re- appears however it can then disserpear within hours?! any ideas Matt ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
I don't know if this is done for everyone, but our BMC sales rep arranged for the I.T. management of my company to get the flight simulation portion free. It doesn't hurt that we're up the street from BMC's headquarters, but they might be able to arrange something like that. ITIL doesn't work if only the Remedy folks are on board. You basically need everyone in I.T. to get certified before it starts to become useful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 22, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Ah - quite right - the Flight Sim is definitely a classroom situation. I highly recommend it, though, for those who can bring an ITIL instructor on site. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Rick, you are probably talking about on-site course. My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can anybody confirm? On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big help, as did the rest of the class, in making ITIL more tangible. It did include a proctored (required for cert) exam at the end. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 7:33 AM To: arslist@ARSLIST.ORG Subject: BMC's Web Based ITIL Training Course vs Others' ** Listers, I am trying to figure out the best place to take web based ITIL Foundation course. BMC's seems to be a terrible deal. BMC offers Web Based ITIL Foundation course for US $499, with 16 hours of course material, no exam. It appears that the course is hosted at itsmcampus.com http://itsmcampus.com/ . http://services.bmc.com/education/register/class_details.cfm?orgin=Custo merIDc=1cid=90174166.0 Going to itsmcampus.com http://itsmcampus.com/ directly redirects you to campus.itpreneurs.com http://campus.itpreneurs.com/itpreneurs/catalog/catalog_cart.aspx , where a course with similar name and 16 hours of instructions, PLUS 1 hour for certification exam is available for $299. http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?prod uctId=31tabId=0 http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?pro ductId=31tabId=0 Is BMC's 16 hour course material the same as itpreneurs.com http://itpreneurs.com/ 's? The price difference is huge. Is BMC offering other's course at an almost 100% markup? TIA. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Padlock Dissapears?!
What about permissions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Padlock Dissapears?! It only has 2 links attached, and both of them only fire when the buttin/image is pressed?! The help desk is poped up via a dialogue page, when the user clicks the link the page pops up. Now the field mapping on the sole active link is set to default values therefore the padlock 'should' appear?! Any ideas? Matt On Aug 22, 1:27 pm, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: What kind of workflow is tied to the button? Maybe it's set to be hidden when certain events occur or only show in certain modes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 4:52 AM To: [EMAIL PROTECTED] Subject: Padlock Dissapears?! Hi All, I wonder if you can help me? On our helpdesk tickets we have a padlock which when you click on it pops up a security question window. Now this keeps diserpearing every now on then on some users, when i clear the users local cache it re- appears however it can then disserpear within hours?! any ideas Matt ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
Excuse my ignorance, but there's a flight simulator in BMC's ITIL training?! I remember a BMC sales guy mention something about an airport simulation, but never anything about a flight simulator. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** I don't know if this is done for everyone, but our BMC sales rep arranged for the I.T. management of my company to get the flight simulation portion free. It doesn't hurt that we're up the street from BMC's headquarters, but they might be able to arrange something like that. ITIL doesn't work if only the Remedy folks are on board. You basically need everyone in I.T. to get certified before it starts to become useful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 22, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Ah - quite right - the Flight Sim is definitely a classroom situation. I highly recommend it, though, for those who can bring an ITIL instructor on site. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Rick, you are probably talking about on-site course. My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can anybody confirm? On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big help, as did the rest of the class, in making ITIL more tangible. It did include a proctored (required for cert) exam at the end. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 7:33 AM To: arslist@ARSLIST.ORG Subject: BMC's Web Based ITIL Training Course vs Others' ** Listers, I am trying to figure out the best place to take web based ITIL Foundation course. BMC's seems to be a terrible deal. BMC offers Web Based ITIL Foundation course for US $499, with 16 hours of course material, no exam. It appears that the course is hosted at itsmcampus.com http://itsmcampus.com/ . http://services.bmc.com/education/register/class_details.cfm?orgin=Custo merIDc=1cid=90174166.0 Going to itsmcampus.com http://itsmcampus.com/ directly redirects you to campus.itpreneurs.com http://campus.itpreneurs.com/itpreneurs/catalog/catalog_cart.aspx , where a course with similar name and 16 hours of instructions, PLUS 1 hour for certification exam is available for $299. http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?prod uctId=31tabId=0 http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?pro ductId=31tabId=0 Is BMC's 16 hour course material the same as itpreneurs.com http://itpreneurs.com/ 's? The price difference is huge. Is BMC offering other's course at an almost 100% markup? TIA. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Repost: Wildcard in STRSTR function?
I'm not sure how all the elements connect. What does String3 have to do with it? Isn't it two separate checks, as in... If String2 is in String1, do something... If String3 is in String1, do something else... ? I don't know if it's just me, but to me your description of what you're trying to do isn't very clear. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, August 22, 2007 10:14 AM To: arslist@ARSLIST.ORG Subject: Repost: Wildcard in STRSTR function? I couldn't find this post on the web server, so I thought I'd r Folks: I couldn't find this post on the web server, so I thought I'd repost it. Any thoughts on this? Thanks, --Phil - Forwarded Message From: Phil Murnane [EMAIL PROTECTED] To: [EMAIL PROTECTED] Cc: Phil Murnane [EMAIL PROTECTED] Sent: Tuesday, August 21, 2007 10:32:23 AM Subject: Wildcard in STRSTR function? Folks: Has anyone ever used a wildcard as the secnd parameter in a STRSTR() function? I'm trying to test whether string2 exists in string1, where string2 may be a substring of string3 also in string one. This is similar to finding a Group ID in a $GROUPIDS$ result. Example: ARS 6.3 string1 = , 20070821-001, 20070821-002, 20070821-002-A, 20070821-003, string2 = 20070821-002 string3 = 20070821-002-A I can't just use STRSTR(string1, string2) because even if string1 did not contain string2 this function would erroneously find the value, since string2 is a substring of string3. Here's my syntax: zScratchInteger = STRSTRC($string1$,( %, + $string2$ ) + , %) But this always returns -1 -- it never finds string2 in string1. Is this because of the wildcard percent signs? TIA, --Phil Ready for the edge of your seat? Check out tonight's top picks on Yahoo! TV. http://tv.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
Well that is definitely not the way the Gov does it! Everyone learn prior to implementation? That is just no fun! On 8/22/07, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I don't know if this is done for everyone, but our BMC sales rep arranged for the I.T. management of my company to get the flight simulation portion free. It doesn't hurt that we're up the street from BMC's headquarters, but they might be able to arrange something like that. ITIL doesn't work if only the Remedy folks are on board. You basically need everyone in I.T. to get certified before it starts to become useful. -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, August 22, 2007 10:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC's Web Based ITIL Training Course vs Others' ** Ah - quite right - the Flight Sim is definitely a classroom situation. I highly recommend it, though, for those who can bring an ITIL instructor on site. *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ray T. *Sent:* Wednesday, August 22, 2007 8:04 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC's Web Based ITIL Training Course vs Others' ** Rick, you are probably talking about on-site course. My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can anybody confirm? On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big help, as did the rest of the class, in making ITIL more tangible. It did include a proctored (required for cert) exam at the end. *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Ray T. *Sent:* Wednesday, August 22, 2007 7:33 AM *To:* arslist@ARSLIST.ORG *Subject:* BMC's Web Based ITIL Training Course vs Others' ** Listers, I am trying to figure out the best place to take web based ITIL Foundation course. BMC's seems to be a terrible deal. BMC offers Web Based ITIL Foundation course for US $499, with 16 hours of course material, no exam. It appears that the course is hosted at itsmcampus.com. http://services.bmc.com/education/register/class_details.cfm?orgin=CustomerIDc=1cid=90174166.0 Going to itsmcampus.com directly redirects you to campus.itpreneurs.comhttp://campus.itpreneurs.com/itpreneurs/catalog/catalog_cart.aspx, where a course with similar name and 16 hours of instructions, PLUS 1 hour for certification exam is available for $299. http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?productId=31tabId=0 http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?productId=31tabId=0 Is BMC's 16 hour course material the same as itpreneurs.com's? The price difference is huge. Is BMC offering other's course at an almost 100% markup? TIA. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
Actually, my ITIL training involved a Quake Team Arena simulator instead. :-) Just kidding, but the flight simulator is supposed to be the airport simulation. The airport simulation is basically just a more complex version of that game where you have a line of kids passing a message down the line, where it gets scrambled worse each time. ITIL supposedly helps stop the scrambling of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Excuse my ignorance, but there's a flight simulator in BMC's ITIL training?! I remember a BMC sales guy mention something about an airport simulation, but never anything about a flight simulator. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** I don't know if this is done for everyone, but our BMC sales rep arranged for the I.T. management of my company to get the flight simulation portion free. It doesn't hurt that we're up the street from BMC's headquarters, but they might be able to arrange something like that. ITIL doesn't work if only the Remedy folks are on board. You basically need everyone in I.T. to get certified before it starts to become useful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 22, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Ah - quite right - the Flight Sim is definitely a classroom situation. I highly recommend it, though, for those who can bring an ITIL instructor on site. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Rick, you are probably talking about on-site course. My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can anybody confirm? On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big help, as did the rest of the class, in making ITIL more tangible. It did include a proctored (required for cert) exam at the end. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 7:33 AM To: arslist@ARSLIST.ORG Subject: BMC's Web Based ITIL Training Course vs Others' ** Listers, I am trying to figure out the best place to take web based ITIL Foundation course. BMC's seems to be a terrible deal. BMC offers Web Based ITIL Foundation course for US $499, with 16 hours of course material, no exam. It appears that the course is hosted at itsmcampus.com http://itsmcampus.com/ . http://services.bmc.com/education/register/class_details.cfm?orgin=Custo merIDc=1cid=90174166.0 Going to itsmcampus.com http://itsmcampus.com/ directly redirects you to campus.itpreneurs.com http://campus.itpreneurs.com/itpreneurs/catalog/catalog_cart.aspx , where a course with similar name and 16 hours of instructions, PLUS 1 hour for certification exam is available for $299. http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?prod uctId=31tabId=0 http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?pro ductId=31tabId=0 Is BMC's 16 hour course material the same as itpreneurs.com http://itpreneurs.com/ 's? The price difference is huge. Is BMC offering other's course at an almost 100% markup? TIA. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __20060125___This posting was submitted with HTML in it___
Re: Padlock Dissapears?!
Did you also check to make sure that, if you might open it in a different view, that the button was on all views? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: Padlock Dissapears?! What about permissions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Padlock Dissapears?! It only has 2 links attached, and both of them only fire when the buttin/image is pressed?! The help desk is poped up via a dialogue page, when the user clicks the link the page pops up. Now the field mapping on the sole active link is set to default values therefore the padlock 'should' appear?! Any ideas? Matt On Aug 22, 1:27 pm, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: What kind of workflow is tied to the button? Maybe it's set to be hidden when certain events occur or only show in certain modes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 4:52 AM To: [EMAIL PROTECTED] Subject: Padlock Dissapears?! Hi All, I wonder if you can help me? On our helpdesk tickets we have a padlock which when you click on it pops up a security question window. Now this keeps diserpearing every now on then on some users, when i clear the users local cache it re- appears however it can then disserpear within hours?! any ideas Matt ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.01 -P4
I got the installers downloaded (Win 2K3 SP2, SQL 2000 SP4) and I _just_ got it installed on one of my dev boxes. Using a patch 4 admin tool, so far any form I open with a table field crashes the admin tool if you try and look at the field properties of the table itself. Lucky for me, I'm not planning on moving to patch 4 anytime soon (haven't even got my 6.3 to 7.0.1 upgrade done yet!). Mike On 8/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** I'm just trying to download the migrator portion and it timed-out out twice. I'm getting occasional thread errors with migrator. Susan On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Production
The biggest danger in rolling back code changes in Remedy isn't in adding new functionality but in deleting old...particularly when fields/forms that are deemed no longer needed are deleted. When this happens, the data in the underlying database is deleted, too. If this happens, recovering that lost data can be very difficult--and in cases where proper backups aren't being accomplished, impossible. In instances where forms/fields are NOT being deleted by an upgrade, what you can do is break out all existing workflow to a def file BEFORE the new defs are dropped in. Then drop in the new defs. If somewhere down the road you hit that awful point where you're saying, We shouldn't have done this...we introduced more bugs than we fixed, you can just delete all workflow and then just reload the old workflow from the def you created before applying the new. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, August 22, 2007 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Production ** Kathy, Our process is a little different and will reduce issues like you saw. BMC is not alone in not documentating all changes they make to code, so you should test and develop in a system as close to production as you can. So after we apply any patches to our production system and everything works for a few days, we refresh our development system with a copy of production. The best method would be to have a three tier system. A development system, test system and then production system So you develop on one, test your changes on another and then have a confidence when you move to production. Howard Richter On 8/22/07, Kathy Morris [EMAIL PROTECTED] wrote: ** Hi All, Our technical support imported remedy package of bug fixes into QA, then Production. Well because our QA environment is different than Production, all this functionality broke when the code was in production even though it tested ok in QA. So the remedy bug fix was rolled back. However when the roll back took place - other workflow was broken and data was lost. Does anyone have a method that works to successfully back-out remedy code if necessary.. I did notice that when they were identifying the code -- not all of the code was identified in the documentation. They are not that particular about documenting the code. Our business has to be able to roll back if something is goes wrong. Get a sneak peek of the all-new AOL.com http://discover.aol.com/memed/aolcom30tour/?ncid=AOLAOF0002000982 . __20060125___This posting was submitted with HTML in it___ -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Repost: Wildcard in STRSTR function?
Okay, here's what to do. To find more expanded syntax, check out a post I posted yesterday about table fields. Save the string1 in a tmpstring field Use STRSTR to find the index of the , then use SUBSTR to cut off the first value. Compare it to string 2 to see if it's in there. In your below example, you would see: String1 = 20070821-001, 20070821-002, 20070821-002-A, 20070821-003, The first iteration, tmpstring = 20070821-001, 20070821-002, 20070821-002-A, 20070821-003, Now, take the SUBSTR($tmpstring$,0,STRSTR($tmpstring, ,)) or something like that to grab just the first token, 20070821-001. Compare that to string2, if it doesn't match, then set tmpstring = SUBSTR($tmpstring$,STRSTR($tmpstring$,,)) which would now give you a new value of: tmpstring = 20070821-002, 20070821-002-A, 20070821-003, Then just iterate until either tmpstring = $NULL$ or until you find your value. By breaking up each token based on the comma, you can do a literal compare so you don't run into the problem of it matching both string2 and string3 whenever it finds string3. You will probably need to use LTRIM and/or RTRIM also. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, August 22, 2007 10:14 AM To: arslist@ARSLIST.ORG Subject: Repost: Wildcard in STRSTR function? I couldn't find this post on the web server, so I thought I'd r Folks: I couldn't find this post on the web server, so I thought I'd repost it. Any thoughts on this? Thanks, --Phil - Forwarded Message From: Phil Murnane [EMAIL PROTECTED] To: [EMAIL PROTECTED] Cc: Phil Murnane [EMAIL PROTECTED] Sent: Tuesday, August 21, 2007 10:32:23 AM Subject: Wildcard in STRSTR function? Folks: Has anyone ever used a wildcard as the secnd parameter in a STRSTR() function? I'm trying to test whether string2 exists in string1, where string2 may be a substring of string3 also in string one. This is similar to finding a Group ID in a $GROUPIDS$ result. Example: ARS 6.3 string1 = , 20070821-001, 20070821-002, 20070821-002-A, 20070821-003, string2 = 20070821-002 string3 = 20070821-002-A I can't just use STRSTR(string1, string2) because even if string1 did not contain string2 this function would erroneously find the value, since string2 is a substring of string3. Here's my syntax: zScratchInteger = STRSTRC($string1$,( %, + $string2$ ) + , %) But this always returns -1 -- it never finds string2 in string1. Is this because of the wildcard percent signs? TIA, --Phil Ready for the edge of your seat? Check out tonight's top picks on Yahoo! TV. http://tv.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
Awesome! Please tell me more about the simulation. I asked the BMC sales guy, but he refused to give me any real details. He just kept saying, It's great...it's great. You've GOT to do it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Actually, my ITIL training involved a Quake Team Arena simulator instead. :-) Just kidding, but the flight simulator is supposed to be the airport simulation. The airport simulation is basically just a more complex version of that game where you have a line of kids passing a message down the line, where it gets scrambled worse each time. ITIL supposedly helps stop the scrambling of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Excuse my ignorance, but there's a flight simulator in BMC's ITIL training?! I remember a BMC sales guy mention something about an airport simulation, but never anything about a flight simulator. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** I don't know if this is done for everyone, but our BMC sales rep arranged for the I.T. management of my company to get the flight simulation portion free. It doesn't hurt that we're up the street from BMC's headquarters, but they might be able to arrange something like that. ITIL doesn't work if only the Remedy folks are on board. You basically need everyone in I.T. to get certified before it starts to become useful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 22, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Ah - quite right - the Flight Sim is definitely a classroom situation. I highly recommend it, though, for those who can bring an ITIL instructor on site. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Rick, you are probably talking about on-site course. My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can anybody confirm? On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big help, as did the rest of the class, in making ITIL more tangible. It did include a proctored (required for cert) exam at the end. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 7:33 AM To: arslist@ARSLIST.ORG Subject: BMC's Web Based ITIL Training Course vs Others' ** Listers, I am trying to figure out the best place to take web based ITIL Foundation course. BMC's seems to be a terrible deal. BMC offers Web Based ITIL Foundation course for US $499, with 16 hours of course material, no exam. It appears that the course is hosted at itsmcampus.com http://itsmcampus.com/ . http://services.bmc.com/education/register/class_details.cfm?orgin=Custo merIDc=1cid=90174166.0 Going to itsmcampus.com http://itsmcampus.com/ directly redirects you to campus.itpreneurs.com http://campus.itpreneurs.com/itpreneurs/catalog/catalog_cart.aspx , where a course with similar name and 16 hours of instructions, PLUS 1 hour for certification exam is available for $299. http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?prod uctId=31tabId=0 http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?pro ductId=31tabId=0 Is BMC's 16 hour course material the same as itpreneurs.com http://itpreneurs.com/ 's? The price difference is huge. Is BMC offering other's
Re: BMC's Web Based ITIL Training Course vs Others'
Pat, come on. What's wrong with you? You know managers don't need training! They know everything! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, August 22, 2007 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Well that is definitely not the way the Gov does it! Everyone learn prior to implementation? That is just no fun! On 8/22/07, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I don't know if this is done for everyone, but our BMC sales rep arranged for the I.T. management of my company to get the flight simulation portion free. It doesn't hurt that we're up the street from BMC's headquarters, but they might be able to arrange something like that. ITIL doesn't work if only the Remedy folks are on board. You basically need everyone in I.T. to get certified before it starts to become useful. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook Sent: Wednesday, August 22, 2007 10:23 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Ah - quite right - the Flight Sim is definitely a classroom situation. I highly recommend it, though, for those who can bring an ITIL instructor on site. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Rick, you are probably talking about on-site course. My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can anybody confirm? On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big help, as did the rest of the class, in making ITIL more tangible. It did include a proctored (required for cert) exam at the end. Rick From: Action Request System discussion ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Operational Categorizations
The problem is that in what appears to be the new recommended way, Install would be Operational Categorization Tier 1, Microsoft Project would be the Product Name, and your laptop would be a CI that is related to the ticket. I agree with you though, I prefer the old way better. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 22, 2007 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Operational Categorizations ** I like the old way better, with a twist, to accommodate the Product cats. Think of it in terms of a sentence, from the user's perspective: I need to have a cat 1 of cat 2 done to my cat 3. i.e. I need to have an Install of Microsoft Project done to my Laptop. Then the Product cats can list the details of the hardware/software being installed/fixed, etc. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 8:08 AM To: arslist@ARSLIST.ORG Subject: Operational Categorizations ** Good morning, We've had a meeting and the management wants to consider reversing the Operational Categorizations. It doesn't really make sense to me, but I thought I'd post it here and see if anyone else has done it, and if so, what ramifications you've run into. In the normal way that BMC suggests, you do something like: Tier 1 Tier 2 Tier 3 Patch Server Patch Client Install Server Software Install Server Hardware Install Client Software Install Client Hardware However, the way they are proposing would be more like: Tier 1 Tier 2 Tier 3 Server Patch Server Install Software Server Install Hardware Client Patch Client Install Software Client Install Hardware To me I can see how it would add extra steps, plus reduce the usefulness if you need something that doesn't have a Tier 1 in the new format, such as if you have a Blackberry patch and there is no Patch on Tier 1, how do you select it? I'm curious if there are any other gotchas out there. Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.01 -P4
according to the Doc's your outta luck SW00268652 Migrator crashes when opening a server with SCC enabled. On 8/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** I'm just trying to download the migrator portion and it timed-out out twice. I'm getting occasional thread errors with migrator. Susan On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
When I went, we had a projector that had a picture of an airport at the front of the room with identifiers of some sort on locations of the airport. Then there were a few groups of people that were divided up. They used less specific terms, but they set up the first group to function as the call center, the second was level two, there was engineering, and I think management that just served to communicate between the groups. We each had different names for things, so the call center had to pass their information off to another group, who translated it, then the final group had to translate it again before giving the person running the demo a code to take away the alert on the airport map at the front of the room. It was interesting, but I wouldn't want to pay for it. BMC regularly offers free airport simulations for my company. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Awesome! Please tell me more about the simulation. I asked the BMC sales guy, but he refused to give me any real details. He just kept saying, It's great...it's great. You've GOT to do it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Actually, my ITIL training involved a Quake Team Arena simulator instead. :-) Just kidding, but the flight simulator is supposed to be the airport simulation. The airport simulation is basically just a more complex version of that game where you have a line of kids passing a message down the line, where it gets scrambled worse each time. ITIL supposedly helps stop the scrambling of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Excuse my ignorance, but there's a flight simulator in BMC's ITIL training?! I remember a BMC sales guy mention something about an airport simulation, but never anything about a flight simulator. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** I don't know if this is done for everyone, but our BMC sales rep arranged for the I.T. management of my company to get the flight simulation portion free. It doesn't hurt that we're up the street from BMC's headquarters, but they might be able to arrange something like that. ITIL doesn't work if only the Remedy folks are on board. You basically need everyone in I.T. to get certified before it starts to become useful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 22, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Ah - quite right - the Flight Sim is definitely a classroom situation. I highly recommend it, though, for those who can bring an ITIL instructor on site. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Rick, you are probably talking about on-site course. My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can anybody confirm? On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big help, as did the rest of the class, in making ITIL more tangible. It did include a proctored (required for cert) exam at the end. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 7:33 AM To: arslist@ARSLIST.ORG Subject: BMC's Web Based ITIL Training Course vs Others' ** Listers, I am trying to figure out the best place to take web based ITIL Foundation course. BMC's seems to be a terrible deal. BMC
Re: Production
To prevent this from happening - can we identify all the objects and dependencies and backup the data associated with those objects - scrub the data and reimport into the form? ** Get a sneak peek of the all-new AOL at http://discover.aol.com/memed/aolcom30tour ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
The way this is described--and this is the impression I got from the sales guy--is that this is more a sales presentation or a see how this process/system can help you type presentation than a bona fide training presentation. And I think you're right--I believe this was given to a lot of the government bosses free of charge by the BMC sales folks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' When I went, we had a projector that had a picture of an airport at the front of the room with identifiers of some sort on locations of the airport. Then there were a few groups of people that were divided up. They used less specific terms, but they set up the first group to function as the call center, the second was level two, there was engineering, and I think management that just served to communicate between the groups. We each had different names for things, so the call center had to pass their information off to another group, who translated it, then the final group had to translate it again before giving the person running the demo a code to take away the alert on the airport map at the front of the room. It was interesting, but I wouldn't want to pay for it. BMC regularly offers free airport simulations for my company. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Awesome! Please tell me more about the simulation. I asked the BMC sales guy, but he refused to give me any real details. He just kept saying, It's great...it's great. You've GOT to do it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Actually, my ITIL training involved a Quake Team Arena simulator instead. :-) Just kidding, but the flight simulator is supposed to be the airport simulation. The airport simulation is basically just a more complex version of that game where you have a line of kids passing a message down the line, where it gets scrambled worse each time. ITIL supposedly helps stop the scrambling of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Excuse my ignorance, but there's a flight simulator in BMC's ITIL training?! I remember a BMC sales guy mention something about an airport simulation, but never anything about a flight simulator. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** I don't know if this is done for everyone, but our BMC sales rep arranged for the I.T. management of my company to get the flight simulation portion free. It doesn't hurt that we're up the street from BMC's headquarters, but they might be able to arrange something like that. ITIL doesn't work if only the Remedy folks are on board. You basically need everyone in I.T. to get certified before it starts to become useful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 22, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Ah - quite right - the Flight Sim is definitely a classroom situation. I highly recommend it, though, for those who can bring an ITIL instructor on site. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Rick, you are probably talking about on-site course. My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can anybody confirm? On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big
Re: ARS 7.01 -P4
Against what Server.. 5.12? I have user / admintool now on my system and they seem to be working fine so far.. The result you had below.. I definately do not get. On 8/22/07, Mike Wallick [EMAIL PROTECTED] wrote: I got the installers downloaded (Win 2K3 SP2, SQL 2000 SP4) and I _just_ got it installed on one of my dev boxes. Using a patch 4 admin tool, so far any form I open with a table field crashes the admin tool if you try and look at the field properties of the table itself. Lucky for me, I'm not planning on moving to patch 4 anytime soon (haven't even got my 6.3 to 7.0.1 upgrade done yet!). Mike On 8/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** I'm just trying to download the migrator portion and it timed-out out twice. I'm getting occasional thread errors with migrator. Susan On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Repost: Wildcard in STRSTR function?
Hey Phil, It appears you are trying to append the comma to ensure you get the specific value. You can simply code it as follows and it will work: STRSTR($String 1$, $String 2$ + ,) ...returns 16. Is there any reason you need to use a wildcard value? I used a comma for a similar search and it works great. CRAIG J. CARTER, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, August 22, 2007 9:14 AM To: arslist@ARSLIST.ORG Subject: Repost: Wildcard in STRSTR function? I couldn't find this post on the web server, so I thought I'd r Folks: I couldn't find this post on the web server, so I thought I'd repost it. Any thoughts on this? Thanks, --Phil - Forwarded Message From: Phil Murnane [EMAIL PROTECTED] To: [EMAIL PROTECTED] Cc: Phil Murnane [EMAIL PROTECTED] Sent: Tuesday, August 21, 2007 10:32:23 AM Subject: Wildcard in STRSTR function? Folks: Has anyone ever used a wildcard as the secnd parameter in a STRSTR() function? I'm trying to test whether string2 exists in string1, where string2 may be a substring of string3 also in string one. This is similar to finding a Group ID in a $GROUPIDS$ result. Example: ARS 6.3 string1 = , 20070821-001, 20070821-002, 20070821-002-A, 20070821-003, string2 = 20070821-002 string3 = 20070821-002-A I can't just use STRSTR(string1, string2) because even if string1 did not contain string2 this function would erroneously find the value, since string2 is a substring of string3. Here's my syntax: zScratchInteger = STRSTRC($string1$,( %, + $string2$ ) + , %) But this always returns -1 -- it never finds string2 in string1. Is this because of the wildcard percent signs? TIA, --Phil Ready for the edge of your seat? Check out tonight's top picks on Yahoo! TV. http://tv.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Data Visualisation Event Handling using PERFORM-ACTION-SEND-EVENT
Hi Carey,
Thanks for your help. You've put me on the right track.
Looks like I need to create JavaScript that uses setEventHandler
Method. I didn't release that the server calls to the Java Module
were indirect via the web session. I think I can understand there
reasoning for doing it this way. It's a shame that there's very little
documentation on this good feature.
Thanks,
Graham
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: 22 August 2007 15:03
To: arslist@ARSLIST.ORG
Subject: Re: Data Visualisation Event Handling using
PERFORM-ACTION-SEND-EVENT
Graham,
I have some of my own sample code working... and I must confess that
the model is still a bit confusing to me.So this is just a first read
over your code... testing should be done...
I think your problem is that you have an event handler set up for
MidEvent and you passing an event called MYTESTEVENT.
Try sending PERFORM-ACTION-SEND-EVENT F536870916 MidEvent $message$
See if that shows up in your logs. If it does then you need to add an
event handler for MYTESTEVENT so that the browser knows what to do
with that JavaScript call.
Hope That Helps(HTH)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 8/22/07, Averell, Graham [EMAIL PROTECTED] wrote:
Hello All,
Has any one had any luck using the special command
PERFORM-ACTION-SEND-EVENT F to send events to their own custom Java
module?
From an active link on a button I action the following Run Process
command.
PERFORM-ACTION-SEND-EVENT F536870916 MYTESTEVENT $message$
Checking the logs on my Java Module, Mid Tier DV and Tomcat I fail to
see any thing happen when this command is run and think it could be a
configuration issue on the server? Also I have had success when
sending
events back to the parent form from the JavaScript calls created by
the
Java module.
The Data Visual Module/Definition Registration is similar to that of
the
BMC's CIViewer. I'm running 7.0.1 patch 2, The midtier is running on
IIS-Tomcat
My source code below is a modified version of HelloWorldPlugin from
the
Arswiki web site. I've added some logging and javascripts to send
events
to
The mid tier and parent form.
Thanks,
Graham
/**
* Copyright (C) 2006 Axton Grams
* All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
* modification, are permitted provided that the following conditions
* are met:
*
* 1. Redistributions of source code must retain the above copyright
*notice, this list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above
copyright
*notice, this list of conditions and the following disclaimer in
*the documentation and/or other materials provided with the
*distribution.
* 3. The name of the author may not be used to endorse or promote
*products derived from this software without specific prior
*written permission.
*
* THIS SOFTWARE IS PROVIDED BY THE AUTHOR `AS IS'' AND ANY EXPRESS
* OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
* WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY
* DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE
* GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
* INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
* WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
* NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
* SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
*/
package org.arswiki.dvplugin.helloworld;
import com.remedy.arsys.plugincontainer.*;
import java.io.IOException;
import java.io.PrintWriter;
import javax.servlet.http.HttpServletResponse;
import java.util.logging.*;
public class HelloWorldPlugin implements Plugin {
String mydata = test;
Logger logger;
FileHandler fh;
/*
* methods to implement Plugin interface test 123
*/
public void init(PluginConfig config) {
try {
// Setup Log file handler
LogManager lm =
LogManager.getLogManager();
// Log file can be found in the root of
Tomcat
FileHandler fh = new
FileHandler(log_test.txt);
logger =
Logger.getLogger(LoggingExample1);
lm.addLogger(logger);
logger.setLevel(Level.INFO);
fh.setFormatter(new
Re: Repost: Wildcard in STRSTR function?
I don't know what version ARS you are using.. But I was Bug;s listed in the Docs for P4 concerning this .. SW00265515 Carriage returns for STRSTR and SUBSTR functions are handled differently by Internet Explorer, Firefox, and BMC Remedy User. On 8/22/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] wrote: Okay, here's what to do. To find more expanded syntax, check out a post I posted yesterday about table fields. Save the string1 in a tmpstring field Use STRSTR to find the index of the , then use SUBSTR to cut off the first value. Compare it to string 2 to see if it's in there. In your below example, you would see: String1 = 20070821-001, 20070821-002, 20070821-002-A, 20070821-003, The first iteration, tmpstring = 20070821-001, 20070821-002, 20070821-002-A, 20070821-003, Now, take the SUBSTR($tmpstring$,0,STRSTR($tmpstring, ,)) or something like that to grab just the first token, 20070821-001. Compare that to string2, if it doesn't match, then set tmpstring = SUBSTR($tmpstring$,STRSTR($tmpstring$,,)) which would now give you a new value of: tmpstring = 20070821-002, 20070821-002-A, 20070821-003, Then just iterate until either tmpstring = $NULL$ or until you find your value. By breaking up each token based on the comma, you can do a literal compare so you don't run into the problem of it matching both string2 and string3 whenever it finds string3. You will probably need to use LTRIM and/or RTRIM also. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, August 22, 2007 10:14 AM To: arslist@ARSLIST.ORG Subject: Repost: Wildcard in STRSTR function? I couldn't find this post on the web server, so I thought I'd r Folks: I couldn't find this post on the web server, so I thought I'd repost it. Any thoughts on this? Thanks, --Phil - Forwarded Message From: Phil Murnane [EMAIL PROTECTED] To: [EMAIL PROTECTED] Cc: Phil Murnane [EMAIL PROTECTED] Sent: Tuesday, August 21, 2007 10:32:23 AM Subject: Wildcard in STRSTR function? Folks: Has anyone ever used a wildcard as the secnd parameter in a STRSTR() function? I'm trying to test whether string2 exists in string1, where string2 may be a substring of string3 also in string one. This is similar to finding a Group ID in a $GROUPIDS$ result. Example: ARS 6.3 string1 = , 20070821-001, 20070821-002, 20070821-002-A, 20070821-003, string2 = 20070821-002 string3 = 20070821-002-A I can't just use STRSTR(string1, string2) because even if string1 did not contain string2 this function would erroneously find the value, since string2 is a substring of string3. Here's my syntax: zScratchInteger = STRSTRC($string1$,( %, + $string2$ ) + , %) But this always returns -1 -- it never finds string2 in string1. Is this because of the wildcard percent signs? TIA, --Phil Ready for the edge of your seat? Check out tonight's top picks on Yahoo! TV. http://tv.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Backup and restore arsystem oracle db: results in corruption errors!
Hi Axton OS is Linux, Red Hat 4 Let me take a look at the language settings, and let you know how it goes Thanks very much Mau 2007/8/20, Axton [EMAIL PROTECTED]: Are the localization settings the same between servers A/B and X/Y. You did not give OS, some some things to think about: - arserver localization (base language(s) installed) - oracle instance character set (xxx.xUTF8) - arserver host localization (LANG) - oracle client settings (NLS_) - arserver 7.0 vs. 7.0.1 version mismatch during server B install Axton Grams On 8/20/07, Mau Remedy [EMAIL PROTECTED] wrote: Hello guys I need your assistance in regards to a backup/restore problem, there are corruption errors in our definition file while starting the new ARSystem just after restoring the old database. Can anyone point out the definitive steps to move an arsystem oracle database from one server to a second one, tips and tricks, anything we need to have in mind. Please enlighten me, thanks Here are the details: We are trying to move an arsystem database from ARServer A (actual production box) to ARServer B (new production box). Both ARServers use their respective remote Oracle database: Server A connects to actual Oracle Server X and Server B is intended to connect to Oracle Server Y. Both Oracle servers are 9i, ARServer A is 7.0 with Helpdesk 6.0 heavily customized. ARServer B is intended to have ARSystem 7.0 as well. The steps that were performed: 1. Backup actual production database in Oracle Server X using EXP utility 2. Manually create db user aradmin, tablespace and grant permissions in Oracle Server Y. 3. Restore the backup file with IMP utility to Oracle DB in server Y. (The restored DB had errors in several Views, so the objects were compiled again. No further import errors). (previous steps are Oracle related) 5. Run ar_install script in Server B, it´s intended to install ARSystem v 7.0 6. At the point where it detects that there´s a previous ARSystem database (the restored db) it asks wether I like to overwrite, share or upgrade. 7. I enter the S (Share) option After these steps, script begins to load some binaries, but at the point it needs to start arserver daemons, I get multiple errors. The most immediate errors in arerror.log are: Mon Aug 20 13:05:21 2007 390600 : El archivo de definición tiene un formato incorrecto (propList format -- 18\3\41\2\1125\600\14850\4100\20\4\14\ID de petición\28\6\1\29\6\4\27\8\2\61\40\22\60\40\1\4\6\1\7\40\2147483641\143\40\4294967295\170\40\0\21\41\2\0\0\13725\1300\151\41\2\0\1400\1 (ARERR 402) Mon Aug 20 13:05:21 2007 schemaId=16 fieldId=1 vuiId=0 propList=(null) arserver daemon starts normally but after too many attempts to load definitions it finally dies. I´d appreciate your help ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Backup and restore arsystem oracle db: results in corruption errors!
Axton Would you elaborate on arsever localization (base language installed) and arserver host localization (LANG) I´d appreciate it very much Sincerely, Mau 2007/8/20, Axton [EMAIL PROTECTED]: Are the localization settings the same between servers A/B and X/Y. You did not give OS, some some things to think about: - arserver localization (base language(s) installed) - oracle instance character set (xxx.xUTF8) - arserver host localization (LANG) - oracle client settings (NLS_) - arserver 7.0 vs. 7.0.1 version mismatch during server B install Axton Grams On 8/20/07, Mau Remedy [EMAIL PROTECTED] wrote: Hello guys I need your assistance in regards to a backup/restore problem, there are corruption errors in our definition file while starting the new ARSystem just after restoring the old database. Can anyone point out the definitive steps to move an arsystem oracle database from one server to a second one, tips and tricks, anything we need to have in mind. Please enlighten me, thanks Here are the details: We are trying to move an arsystem database from ARServer A (actual production box) to ARServer B (new production box). Both ARServers use their respective remote Oracle database: Server A connects to actual Oracle Server X and Server B is intended to connect to Oracle Server Y. Both Oracle servers are 9i, ARServer A is 7.0 with Helpdesk 6.0 heavily customized. ARServer B is intended to have ARSystem 7.0 as well. The steps that were performed: 1. Backup actual production database in Oracle Server X using EXP utility 2. Manually create db user aradmin, tablespace and grant permissions in Oracle Server Y. 3. Restore the backup file with IMP utility to Oracle DB in server Y. (The restored DB had errors in several Views, so the objects were compiled again. No further import errors). (previous steps are Oracle related) 5. Run ar_install script in Server B, it´s intended to install ARSystem v 7.0 6. At the point where it detects that there´s a previous ARSystem database (the restored db) it asks wether I like to overwrite, share or upgrade. 7. I enter the S (Share) option After these steps, script begins to load some binaries, but at the point it needs to start arserver daemons, I get multiple errors. The most immediate errors in arerror.log are: Mon Aug 20 13:05:21 2007 390600 : El archivo de definición tiene un formato incorrecto (propList format -- 18\3\41\2\1125\600\14850\4100\20\4\14\ID de petición\28\6\1\29\6\4\27\8\2\61\40\22\60\40\1\4\6\1\7\40\2147483641\143\40\4294967295\170\40\0\21\41\2\0\0\13725\1300\151\41\2\0\1400\1 (ARERR 402) Mon Aug 20 13:05:21 2007 schemaId=16 fieldId=1 vuiId=0 propList=(null) arserver daemon starts normally but after too many attempts to load definitions it finally dies. I´d appreciate your help ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Operational Categorizations
I did misquote myself on the Cats - Tier 2 would be Software and Tier 3 would be Laptop. The CI would be the specific laptop, and the product cat would show the software. Keeping the Tiers generic keeps them short and flexible and easy to maintain, too. Rick On 8/22/07, Pierson, Shawn [EMAIL PROTECTED] wrote: ** The problem is that in what appears to be the new recommended way, Install would be Operational Categorization Tier 1, Microsoft Project would be the Product Name, and your laptop would be a CI that is related to the ticket. I agree with you though, I prefer the old way better. -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, August 22, 2007 10:21 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Operational Categorizations ** I like the old way better, with a twist, to accommodate the Product cats. Think of it in terms of a sentence, from the user's perspective: I need to have a cat 1 of cat 2 done to my cat 3. i.e. I need to have an *Install* of *Microsoft Project* done to my *Laptop *. Then the Product cats can list the details of the hardware/software being installed/fixed, etc. *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn *Sent:* Wednesday, August 22, 2007 8:08 AM *To:* arslist@ARSLIST.ORG *Subject:* Operational Categorizations ** Good morning, We've had a meeting and the management wants to consider reversing the Operational Categorizations. It doesn't really make sense to me, but I thought I'd post it here and see if anyone else has done it, and if so, what ramifications you've run into. In the normal way that BMC suggests, you do something like: Tier 1 Tier 2 Tier 3 Patch Server Patch Client Install Server Software Install Server Hardware Install Client Software Install Client Hardware However, the way they are proposing would be more like: Tier 1 Tier 2 Tier 3 Server Patch Server Install Software Server Install Hardware Client Patch Client Install Software Client Install Hardware To me I can see how it would add extra steps, plus reduce the usefulness if you need something that doesn't have a Tier 1 in the new format, such as if you have a Blackberry patch and there is no Patch on Tier 1, how do you select it? I'm curious if there are any other gotchas out there. Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error in query..URGENT
One would Hope and Think that the Administrator tool is bullet proof, and by that I mean, since you must do EVERYTHING via this GUI Tool, you should not be able to shoot yourself in the foot. For example, deletion of attachment pool from ALL views of a form AUTOMATICALLY cascades the deletion to the attachment fields. (deletion of the pool from a VIEW of the form should automatically remove the attachment fields from that VIEW) After all, an attachment field without the pool is useless. Simply watching this list over the years, has proven that more and more of these features are becoming permanent parts of the Admin Tool. I know that I certainly have tripped and fallen on the sword a few times myself... Whoops, sorry, forgot to turn on/off RANT Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, August 21, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Error in query..URGENT Nisha, It is a common mistake is to delete the attachment pool before the attachment fields. Are you sure you removed the attachment fields? Open the form in the Admin Tool and go to the Form (Menu) -- Current View (Menu) --Fields in View (Menu Item) and verify that these fields do not appear in the Fields Not in View: (By Name) list. If the fields are there... then... Select the attachment field and click the Add button. You will be prompted to either create a pool or pick an existing pool to relate the attachment field too. (Choose either path) ( repeat above if you have multiple attachment fields without an attachment pool) Then view the field properties for the select the Attachment pool you picked above. Go to the Attachment fields tab. Select the Attachment field and click the Delete button ( repeat above if you have multiple attachment fields without an attachment pool) Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/21/07, RAMTRI, Nisha, IDC [EMAIL PROTECTED] wrote: ** Hi List, I have a staging table in Remedy database (this is a regular form) and through a simple stored procedure I'm trying to insert records into this table. However, whenever I'm trying to insert a record I get the following error: View 'RM_FaultSubmit' is not updatable because a field of the view is derived or constant. Msg: 4406, Level: 16, State: 1 Some days back I had made changes to this staging form. There was an attachment pool created on this form with 2 attachment fields Attachment 1 and Attachment 2. Now I have deleted the Attachment Pool from the staging form and also deleted attachment fields (i.e. Attachment 1 and Attachment 2) from 'Field' table. However on the form I continue to get reference of these 2 fields. Is it because of this that I am now unable to insert/update the table? I am really stuck because of this. We are on ARS 6.3 and Sybase 12.5 and Sun OS 5.8. Thanks. Warm Regards, Nisha Ramtri ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Production
Here are my 2 cents about this topic... (will probably be more than a buck's worth though :-) ) First never trust anyone's documentation. We are all human, and unless 100% automated, mistakes will be made! Always have a DEV-TEST-PROD process. I know of the additional costs, but for safety and isolation reasons it makes sense... What is even BEST PRACTICE is you have a SANDBOX DEV - by this we have a short process: 1. Same Code-Base (binaries) on each server - since we are using VMWare a clone is quite easy and quick :-) 2. Clone (copy) the database from SQL X -- Y 3. Install any unknown stuff (BMC Patches, Demo Packages, etc) into the SANDBOX! 4. Get the magnifying glass and start looking... OK, now to applying fixes... Ensure that only one person is on the system in Admin at the time of the update. Enable ALL SERVER EVENT LOGGING (rant - will not catch Import arx files need additional file-logging for that...) Install the patch/update Export all Server Event Logging Entries to a safe-store (Excel/access/ what ever you like) Use this as the Reference of what changed, and then you can take the time to compare back to the documentation. We do this (or try at least) during big updates when the code is put into TEST. IF (okay when) we see a Filter/AL/xx in the list of updates, but not the documentation, we go back to the responsible developer and give them a kind-reminder to check their documentation :-) - Sometimes the negative is also the case, something is in the migration specifications, but not contained in the packages :-( At this point we can copy back XX from production or leave in the migration and update the documentation. As much as you try to remove Human Factor from the process, Humans are always involved... HTH Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Wednesday, August 22, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Production To prevent this from happening - can we identify all the objects and dependencies and backup the data associated with those objects - scrub the data and reimport into the form? Get a sneak peek of the all-new AOL.com http://discover.aol.com/memed/aolcom30tour/?ncid=AOLAOF0002000982 . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Backup and restore arsystem oracle db: results in corruption errors!
LANG, LC_ALL, etc. are environment variables that define/set the server localization information. See http://www.opengroup.org/onlinepubs/009695399/basedefs/xbd_chap08.html for more information on the available options. The important thing here is that the source and target server are localized in the same way. ARServer base language - on the source arserver, what localization did you install? For example, if you were using a non-unicode character set on the original db, you would have installed the language of arserver that matched the language of the oracle instance. This needs to be the same at the source and target. Axton Grams On 8/22/07, Mau Remedy [EMAIL PROTECTED] wrote: Axton Would you elaborate on arsever localization (base language installed) and arserver host localization (LANG) I´d appreciate it very much Sincerely, Mau 2007/8/20, Axton [EMAIL PROTECTED]: Are the localization settings the same between servers A/B and X/Y. You did not give OS, some some things to think about: - arserver localization (base language(s) installed) - oracle instance character set (xxx.xUTF8) - arserver host localization (LANG) - oracle client settings (NLS_) - arserver 7.0 vs. 7.0.1 version mismatch during server B install Axton Grams On 8/20/07, Mau Remedy [EMAIL PROTECTED] wrote: Hello guys I need your assistance in regards to a backup/restore problem, there are corruption errors in our definition file while starting the new ARSystem just after restoring the old database. Can anyone point out the definitive steps to move an arsystem oracle database from one server to a second one, tips and tricks, anything we need to have in mind. Please enlighten me, thanks Here are the details: We are trying to move an arsystem database from ARServer A (actual production box) to ARServer B (new production box). Both ARServers use their respective remote Oracle database: Server A connects to actual Oracle Server X and Server B is intended to connect to Oracle Server Y. Both Oracle servers are 9i, ARServer A is 7.0 with Helpdesk 6.0 heavily customized. ARServer B is intended to have ARSystem 7.0 as well. The steps that were performed: 1. Backup actual production database in Oracle Server X using EXP utility 2. Manually create db user aradmin, tablespace and grant permissions in Oracle Server Y. 3. Restore the backup file with IMP utility to Oracle DB in server Y. (The restored DB had errors in several Views, so the objects were compiled again. No further import errors). (previous steps are Oracle related) 5. Run ar_install script in Server B, it´s intended to install ARSystem v 7.0 6. At the point where it detects that there´s a previous ARSystem database (the restored db) it asks wether I like to overwrite, share or upgrade. 7. I enter the S (Share) option After these steps, script begins to load some binaries, but at the point it needs to start arserver daemons, I get multiple errors. The most immediate errors in arerror.log are: Mon Aug 20 13:05:21 2007 390600 : El archivo de definición tiene un formato incorrecto (propList format -- 18\3\41\2\1125\600\14850\4100\20\4\14\ID de petición\28\6\1\29\6\4\27\8\2\61\40\22\60\40\1\4\6\1\7\40\2147483641\143\40\4294967295\170\40\0\21\41\2\0\0\13725\1300\151\41\2\0\1400\1 (ARERR 402) Mon Aug 20 13:05:21 2007 schemaId=16 fieldId=1 vuiId=0 propList=(null) arserver daemon starts normally but after too many attempts to load definitions it finally dies. I´d appreciate your help ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Removing mass amount of Users
Thanks for the kind words, I was just the first to respond, there are many others here that have the same understanding of the ITSM4/5/6/7 guts. The lack of a proper data-dictionary for the V4/5/6/7 products has been the Learning Factor for all administrators. Before good analysis tools, it was the school of hard-knocks - ActLink+Filter logging and go press the button so to say... This is also the case for V7, a limited dictionary exists but it is not complete from what I have noticed. In both Pre-7 and 7 ITSM there are Core Forms like in V6 SHR:People which is now CTM:People in V7 (the rename was just to keep us on our toes..). Then the Applications (Incident / Change / ..) all ride logically on top of these, because without the foundation a pillar cannot be built. (unless you happen to reside in the town of Pisa :) ..) So short of using some form of Workflow Documenter Toolset (Panacea, RRTools, BMC Tools, Master Suite..) you also will be forced to either ASK or TRACE... Maybe one of the BMC Insider'ers has some internal documentation but nothing comes WITH the product(s) that would be of assistance in this area :( Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead Sent: Tuesday, August 21, 2007 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Removing mass amount of Users You are the man Robert! The man! I didn't realize all the forms the user was tied to. And your right, the functionality of deleting a user is broken as I sometimes see ghost users when we assign Change tickets. Thanks a lot. Saves me some time trying to back trace everything ( though I need to do it anyway to get myself more knowledge of how the Configuration utility and change module work). By the way, is there any technical docs on how these two modules work together? Or am I forced to go through the workflow? On 8/21/07, Robert Molenda [EMAIL PROTECTED] wrote: No problem, we all sometimes press the SEND button a sentence short of a full-email ;) Unless they corrected it in ITSM6 the workflow on delete of 'User' table records does not cascade into the Application... And update of SHR:People Support Staff from Yes to No did not clean up the Application either. So, here you go, you can create ONE FILTER on User for Delete to do the below indicated actions, just remember that the cleanup must be performed to the application forms... (as well as any custom forms which might contain user references) I like to use the Application-Delete-Entry-Query process to do these things... First ensure the server is setup in Development Cache mode. Backup The Database (CYA Measure :) ) AR System User Preference - Delete records where 'Login Name' = $Login Name$ SHR:Assignment - Delete records where 'Assignee Type' = In Group with Skills AND 'LoginIndivOrGroup' = $Login Name$ SHR:PersonalPreferences - Delete records where 'Login Name+' = $Login Name$ SHR:Reminders - Delete records where 'AR Login' = $Login Name$ SHR:People - Update the record, set Support Staff = No (You could delete it if not needed) Restart the ARSystem OPTIONALLY: Update CHG:Change - Set 'Supervisor Name+' = $NULL$ where 'Supervisor Name+' = $Full Name$ Update CHG:Task - Set 'Implementor Name+' = $NULL$ where 'Implementor Name+' = $FULL NAME$ Delete from CHG:ApprovalID where 'Approver Login' = $USER$ I think that is about it. HTH Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead Sent: Tuesday, August 21, 2007 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Removing mass amount of Users I'm sorry, I should have stated that first lol. I'm running Remedy 6.3 with the Change Management module and configuration module. I'm pretty sure it's not ITSM but just the Change Module. Has a bunch of SHR and SHRCFG forms I know that. On 8/21/07, Robert Molenda [EMAIL PROTECTED] wrote: What version of ARS Application(s) are you running? My answer might be different... Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead Sent: Tuesday, August 21, 2007 8:34 AM To: arslist@ARSLIST.ORG Subject: Removing
Re: Error in query..URGENT
Well, Robert, that's kinda the downside to a development platform as powerful as Remedy ARS. Ever program in C or Assembler? You can create programs that do almost anything, which is great if you know what you're doing, but hell on wheels if you don't. You can take the address of a pointer in C and start stuffing data into it if you want. You could tell Assembler to allocate memory segments that the OS happens to be using at the time. It's certainly not recommended, but there's nothing in the programming toolset to stop you from trying except cold, hard, reality and a well-timed code review. In that regard, and with that perspective, AR System protects us pretty well from stepping on our collective private parts as we develop. It's a fine line between power and safety, one with which we all have taken issue at times. I have asked for a looping mechanism (I mean a REAL one, not Guides or Go Tos) in AR System, and have been told that we can't have one because we can't be trusted with one. The power has been deemed to not be worth the risk of crashing the odd server. So there we are; in a technological detente, for better or for worse. I think we could be far worse off than we are. Rick On 8/22/07, Robert Molenda [EMAIL PROTECTED] wrote: One would Hope and Think that the Administrator tool is bullet proof, and by that I mean, since you must do EVERYTHING via this GUI Tool, you should not be able to shoot yourself in the foot. For example, deletion of attachment pool from ALL views of a form AUTOMATICALLY cascades the deletion to the attachment fields. (deletion of the pool from a VIEW of the form should automatically remove the attachment fields from that VIEW) After all, an attachment field without the pool is useless. Simply watching this list over the years, has proven that more and more of these features are becoming permanent parts of the Admin Tool. I know that I certainly have tripped and fallen on the sword a few times myself... Whoops, sorry, forgot to turn on/off RANT Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, August 21, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Error in query..URGENT Nisha, It is a common mistake is to delete the attachment pool before the attachment fields. Are you sure you removed the attachment fields? Open the form in the Admin Tool and go to the Form (Menu) -- Current View (Menu) --Fields in View (Menu Item) and verify that these fields do not appear in the Fields Not in View: (By Name) list. If the fields are there... then... Select the attachment field and click the Add button. You will be prompted to either create a pool or pick an existing pool to relate the attachment field too. (Choose either path) ( repeat above if you have multiple attachment fields without an attachment pool) Then view the field properties for the select the Attachment pool you picked above. Go to the Attachment fields tab. Select the Attachment field and click the Delete button ( repeat above if you have multiple attachment fields without an attachment pool) Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/21/07, RAMTRI, Nisha, IDC [EMAIL PROTECTED] wrote: ** Hi List, I have a staging table in Remedy database (this is a regular form) and through a simple stored procedure I'm trying to insert records into this table. However, whenever I'm trying to insert a record I get the following error: View 'RM_FaultSubmit' is not updatable because a field of the view is derived or constant. Msg: 4406, Level: 16, State: 1 Some days back I had made changes to this staging form. There was an attachment pool created on this form with 2 attachment fields Attachment 1 and Attachment 2. Now I have deleted the Attachment Pool from the staging form and also deleted attachment fields (i.e. Attachment 1 and Attachment 2) from 'Field' table. However on the form I continue to get reference of these 2 fields. Is it because of this that I am now unable to insert/update the table? I am really stuck because of this. We are on ARS 6.3 and Sybase 12.5 and Sun OS 5.8. Thanks. Warm Regards, Nisha Ramtri ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.01 -P4
7.0.1 patch 4. On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Against what Server.. 5.12? I have user / admintool now on my system and they seem to be working fine so far.. The result you had below.. I definately do not get. On 8/22/07, Mike Wallick [EMAIL PROTECTED] wrote: I got the installers downloaded (Win 2K3 SP2, SQL 2000 SP4) and I _just_ got it installed on one of my dev boxes. Using a patch 4 admin tool, so far any form I open with a table field crashes the admin tool if you try and look at the field properties of the table itself. Lucky for me, I'm not planning on moving to patch 4 anytime soon (haven't even got my 6.3 to 7.0.1 upgrade done yet!). Mike On 8/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** I'm just trying to download the migrator portion and it timed-out out twice. I'm getting occasional thread errors with migrator. Susan On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
Interesting discussion guys. I still have two questions: (1) Is the content of BMC's ITIL foundation (WBT) course any different from the one offered by itpreneurs.com? Second one is less than half the price! For reasons I mentioned in original post, I believe the contents are the same. Can anybody confirm? (2) The airport simulation done in BMC's on-site course--is it beneficial enough for me to spend US $1000 extra (perhaps $1400 extra) to attend BMC's on-site course instead? (3) Some of you said the airport simulation was given away free. If I pull some strings, is it something someone can hand over to me (paper form? file?), or are we talking actual exercize to be done in a room with plenty of folks participating? I am familiar with ITIL. Got the basic cert done in 2000. Was called ITIL Essentials at that time. Used it sporadically. I just need to brush up, fill some gaps and get that piece of paper that says I am ITIL wise. TIA. PS: Somebody should study the way on-line group conversations work, how they evolve and morph. It's like making copies of copies of copies of copies of. On second thought, off-line isn't always that different. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error in query..URGENT
Hi Rick; Well, unfortunately, I'm old school, and by that I mean have been in the tech-industry since '78... so been there and coded in that, and on almost every platform as well. ARServer since '99 There is a major difference in Coding (asm, c, java, and what ever) and Configuring which is what I actually term using the Admin Tool to build tables/forms/workflow inside ARServer environment. Certainly when I was writing Asm or C using VI, it was up to the knowledgeable-developer to malloc/free. As the coding tools increased in functionality, you now have built-in checking for things like this (null pointer checks, type casting, etc) it makes coding as near as bullet proof as possible, but still possible to create your own issues... (Everything I compile is enforced to use STRICT, and then run additional tool-sets against it..) This is what Admin Tool is designed to do for us, protect us from shooting our own feet off. Especially when the admin tool allows you do to things which will essentially break the functionality inside ARServer! Do not misunderstand my comments, I DO NOT think ARServer is bad, in fact for a development-environment it provides many functionalities and ease of use and integrations all point-n-click fashion!!! On the other hand, some lacking programmability is quite frustrating at times. (Additional UI Element Controls, extended programmability (underlying compiled code for performance), ...) I wish I still had some marketing information from the '90s where ARServer was being touted as a Rapid Development Environment... would be classic :-) My comments are more targeted as this: I cannot believe that such a functionality issue continues to exist in the Admin Tool for such a long time that all developers simply accept it as normal, instead of the vendor correcting the issue. (I know I have my fare-share of Remedy tickets against admin tool still open for years...) Combine the above, with the current it worked in V6 and not in V7 is broken (or worked in Patch 1 and not in Patch 2..) issues, simply has many of us frustrated... at times extremely frustrated... After all the What do we want to see in the new Developer Studio thread had tons (and tons) of well-thought and documented, valid requests to make our lives much easier! Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 22, 2007 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Error in query..URGENT ** Well, Robert, that's kinda the downside to a development platform as powerful as Remedy ARS. Ever program in C or Assembler? You can create programs that do almost anything, which is great if you know what you're doing, but hell on wheels if you don't. You can take the address of a pointer in C and start stuffing data into it if you want. You could tell Assembler to allocate memory segments that the OS happens to be using at the time. It's certainly not recommended, but there's nothing in the programming toolset to stop you from trying except cold, hard, reality and a well-timed code review. In that regard, and with that perspective, AR System protects us pretty well from stepping on our collective private parts as we develop. It's a fine line between power and safety, one with which we all have taken issue at times. I have asked for a looping mechanism (I mean a REAL one, not Guides or Go Tos) in AR System, and have been told that we can't have one because we can't be trusted with one. The power has been deemed to not be worth the risk of crashing the odd server. So there we are; in a technological detente, for better or for worse. I think we could be far worse off than we are. Rick On 8/22/07, Robert Molenda [EMAIL PROTECTED] wrote: One would Hope and Think that the Administrator tool is bullet proof, and by that I mean, since you must do EVERYTHING via this GUI Tool, you should not be able to shoot yourself in the foot. For example, deletion of attachment pool from ALL views of a form AUTOMATICALLY cascades the deletion to the attachment fields. (deletion of the pool from a VIEW of the form should automatically remove the attachment fields from that VIEW) After all, an attachment field without the pool is useless. Simply watching this list over the years, has proven that more and more of these features are becoming permanent parts of the Admin Tool. I know that I certainly have tripped and fallen on the sword a few times myself... Whoops, sorry, forgot to turn on/off RANT Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472
JOB: Remedy Admin/Developer in Houston, TX
This isn't an official announcement coming out of HR at my company, but I was told that I can post it on the ARSlist by my manager. **PLEASE DO NOT REPLY TO ME IF YOU ARE INTERESTED. CLICK THE LINK BELOW** We're looking for a full time Remedy Administrator/Developer that can help support ITSM 7.0 and a few custom applications. ARS development experience is not as important as understanding ITSM 7. We are open to bringing in someone from any skill level as long as they have some experience and can prove that they are willing and capable to get up to speed. The salary, of course, depends on a lot of factors, but it should be a decent salary for a full-time Remedy person in Houston. If you're interested, click the link below and select the Employment Opportunities, then scroll down to Job 07-047. http://www.southernunionco.com/sug.asp?frame=careers Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.01 -P4
OK, Thanks.. that is something to watch for.. must be at the server side... I am running ARS 7.01 P3 Server and UT AT work fine.. I'll be Sweating on that one.. thanks.. again On 8/22/07, Mike Wallick [EMAIL PROTECTED] wrote: 7.0.1 patch 4. On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Against what Server.. 5.12? I have user / admintool now on my system and they seem to be working fine so far.. The result you had below.. I definately do not get. On 8/22/07, Mike Wallick [EMAIL PROTECTED] wrote: I got the installers downloaded (Win 2K3 SP2, SQL 2000 SP4) and I _just_ got it installed on one of my dev boxes. Using a patch 4 admin tool, so far any form I open with a table field crashes the admin tool if you try and look at the field properties of the table itself. Lucky for me, I'm not planning on moving to patch 4 anytime soon (haven't even got my 6.3 to 7.0.1 upgrade done yet!). Mike On 8/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** I'm just trying to download the migrator portion and it timed-out out twice. I'm getting occasional thread errors with migrator. Susan On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
It is a classroom exercise, and involves a program written by (or at least FOR) BMC to simulate outages of various kinds at a typical airport. Airports are used because most people have been in one, and can visualize fairly easily the types of issues that could befall one, and the effects of those issues. I don't know that it's worth much $$$ if you already understand ITIL, but it's a great way to demonstrate to a team of people from the same company (including some managers) how they need to work together to accomplish the ITIL directive. Rick On 8/22/07, Ray T. [EMAIL PROTECTED] wrote: ** Interesting discussion guys. I still have two questions: (1) Is the content of BMC's ITIL foundation (WBT) course any different from the one offered by itpreneurs.com? Second one is less than half the price! For reasons I mentioned in original post, I believe the contents are the same. Can anybody confirm? (2) The airport simulation done in BMC's on-site course--is it beneficial enough for me to spend US $1000 extra (perhaps $1400 extra) to attend BMC's on-site course instead? (3) Some of you said the airport simulation was given away free. If I pull some strings, is it something someone can hand over to me (paper form? file?), or are we talking actual exercize to be done in a room with plenty of folks participating? I am familiar with ITIL. Got the basic cert done in 2000. Was called ITIL Essentials at that time. Used it sporadically. I just need to brush up, fill some gaps and get that piece of paper that says I am ITIL wise. TIA. PS: Somebody should study the way on-line group conversations work, how they evolve and morph. It's like making copies of copies of copies of copies of. On second thought, off-line isn't always that different. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reports in Crystal 9 embedded and converted for Remedy ITSM 7.X
I attempted to convert an existing report that we have that was written in Crystal 9 (against our Remedy 6.3 server with ITSM 5.6) and convert the report using the Remedy 7.X ODBC driver supplied by the Remedy 7.X User tool. I remapped the fields on the report to the new form and it ran fine from within Crystal. When I embedded the report into the Report form (included with ITSM 7.X) any reports that have a Date range do not work since a pop up window comes back asking to put the dates in a different format (The dates are formated MM/DD/ but the pop up asks that Dates be entered in the format -MM-DD). Has anyone else run into this issue? How can this be corrected? ARS 7.01 Patch 002 ITSM Patch 005 Database - Oracle 10gR2 App Server - Windows 2003 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.01 -P4
I didn't have any problem downloading any part of p4 - just finished it, in fact. I do question why one would need to use P4 of Migrator, since it only resolves one issue - and a fairly arcane one at that. SW00268652 Migrator crashes when opening a server with SCC enabled. Rick On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** OK, Thanks.. that is something to watch for.. must be at the server side... I am running ARS 7.01 P3 Server and UT AT work fine.. I'll be Sweating on that one.. thanks.. again On 8/22/07, Mike Wallick [EMAIL PROTECTED] wrote: 7.0.1 patch 4. On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Against what Server.. 5.12? I have user / admintool now on my system and they seem to be working fine so far.. The result you had below.. I definately do not get. On 8/22/07, Mike Wallick [EMAIL PROTECTED] wrote: I got the installers downloaded (Win 2K3 SP2, SQL 2000 SP4) and I _just_ got it installed on one of my dev boxes. Using a patch 4 admin tool, so far any form I open with a table field crashes the admin tool if you try and look at the field properties of the table itself. Lucky for me, I'm not planning on moving to patch 4 anytime soon (haven't even got my 6.3 to 7.0.1 upgrade done yet!). Mike On 8/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** I'm just trying to download the migrator portion and it timed-out out twice. I'm getting occasional thread errors with migrator. Susan On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi __20060125___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.01 -P4
Had to have them put Migrator on a separate ftp site to successfully download it. Installed it and it did not resolve the issue. Even though I was getting error 2004 (thread issue), in actuality the active links were migrated successfully anyway. Go figure ! Susan On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** I didn't have any problem downloading any part of p4 - just finished it, in fact. I do question why one would need to use P4 of Migrator, since it only resolves one issue - and a fairly arcane one at that. SW00268652 Migrator crashes when opening a server with SCC enabled. Rick On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** OK, Thanks.. that is something to watch for.. must be at the server side... I am running ARS 7.01 P3 Server and UT AT work fine.. I'll be Sweating on that one.. thanks.. again On 8/22/07, Mike Wallick [EMAIL PROTECTED] wrote: 7.0.1 patch 4. On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Against what Server.. 5.12? I have user / admintool now on my system and they seem to be working fine so far.. The result you had below.. I definately do not get. On 8/22/07, Mike Wallick [EMAIL PROTECTED] wrote: I got the installers downloaded (Win 2K3 SP2, SQL 2000 SP4) and I _just_ got it installed on one of my dev boxes. Using a patch 4 admin tool, so far any form I open with a table field crashes the admin tool if you try and look at the field properties of the table itself. Lucky for me, I'm not planning on moving to patch 4 anytime soon (haven't even got my 6.3 to 7.0.1 upgrade done yet!). Mike On 8/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** I'm just trying to download the migrator portion and it timed-out out twice. I'm getting occasional thread errors with migrator. Susan On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi __20060125___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reports in Crystal 9 embedded and converted for Remedy ITSM 7.X
We recently upgraded to ars 701P2 and all of our reports had been created in Crystal 8.5 and 9. Most worked just fine after upgrading. Some had to be opened in Crystal 11 and saved, then worked fine. Most run off off a button on a report form that can include parameters feed through a dialog form. After the report was saved in Crystal 11 I had to re-record the macro if one was involved and reselect on the active link. It seemed the reports that had subreports were the ones that needed to be opened/saved in Crystal 11. I was very pleased when I didn't have to recreate a monster report I have with 14 subreports. The resaving worked just fine. Also, we had to configure the ODBC connection on the user PC which we didn't have to do before to include 'underscores'. Also needed to include the user login information, which we didn't do before. And I'd say that was for the people that ran reports that contained subreports but couldn't be 100% sure on that. Susan ARS 701P2 Oracle 10g Client 701P3 Admin 701P3 Migrator 701P4 Server Win2003 On 8/22/07, Lammey, Peter A. [EMAIL PROTECTED] wrote: ** I attempted to convert an existing report that we have that was written in Crystal 9 (against our Remedy 6.3 server with ITSM 5.6) and convert the report using the Remedy 7.X ODBC driver supplied by the Remedy 7.X User tool. I remapped the fields on the report to the new form and it ran fine from within Crystal. When I embedded the report into the Report form (included with ITSM 7.X) any reports that have a Date range do not work since a pop up window comes back asking to put the dates in a different format (The dates are formated MM/DD/ but the pop up asks that Dates be entered in the format -MM-DD). Has anyone else run into this issue? How can this be corrected? ARS 7.01 Patch 002 ITSM Patch 005 Database - Oracle 10gR2 App Server - Windows 2003 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: KINETIC DATA AWARDED GSA SCHEDULE 70 CONTRACT
All, Kinetic Data has been working hard and is excited to announce that we are on the GSA Schedule 70 Contract. A special thanks to all of our customers for their support. The contract covers both: Kinetic Request http://www.kineticdata.com/request.html (Service Request Management System) Kinetic Survey http://www.kineticdata.com/survey.html (Enterprise Feedback Management System) *KINETIC DATA AWARDED GSA SCHEDULE 70 CONTRACT* *Contract Award Broadens Government Market Opportunities * The GSA establishes long-term, government-wide contracts with commercial vendors to streamline and standardize the process of procuring products and services for the entire federal government. Kinetic Data's inclusion as a GSA Schedule 70 vendor enables all government agencies to obtain the company's BMC Remedy-based BSM software and services at approved pricing and license terms from a trusted vendor. ... You can read the full release herehttp://www.kineticdata.com/press/press-releases/kinetic-data-awarded-gsa-70-contract.html . -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 5x Client to 7x Server
We had to rush to update our clients from 5.1.2 to 701 after the server upgrade to 701P2. What we had happen was that the old client was causing an api EXP error and would cause a 'thread storm' (we coined that phrase) that would cause all available threads to be used and basically stop the server. Once we started doing the upgrades the problem started decreasing and now that we have 85% of the clients upgraded we've had only 2 service restarts in the last two weeks. We didn't realize the clients were the problem right away (wasn't supposed to be a problem), spend literally 18 hrs/day troubleshooting the problem trying to fix the server, the database, the network, the sun and the moon. But bmc engineer Doug Reid and I spend hours and hours dissecting the api logs from every thread storm and Doug found the pattern. That in itself took a week. In all it took 6 weeks for life to return to a resemblance of normal. I would watch the system for 18 hrs a day waiting for the next interruption trying to do a service restart before it completely timed out. Kind of like having a newborn and you are watching it constantly waiting and waiting for it to hold its breath so you can bring it back to life. Talk about exhausting. Plus since we didn't have 'proof' that was the issue I had a hard time getting the client upgrades to be a priority. Considering we were up to 8-10/service restarts a day I'm ecstatic with 1/wk. But considering on 5.1.2 I had only 1/YEAR there is a ways to go, although I'm told you can never go home again ... lol Good luck, Susan On 8/22/07, Barber, Dave [EMAIL PROTECTED] wrote: ** The passwords do indeed get toasted - we've got live v5 and v7 systems, and I setup a few users for the v5 system via the v7 client, none of them could login. Amend the passwords via the v5 client, and all was fine. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *patrick zandi *Sent:* 22 August 2007 16:16 *To:* arslist@ARSLIST.ORG *Subject:* Re: 5x Client to 7x Server ** Doug, you expect BMC to contact you the morning you submit a ticket.. You must have premium support.. WOW... I would be happy to get phone calls or even a response the same Day or 2.. I am Really Jealous here... ARS 5. clients will not handle the crypto - the same. There are some issues, and when you do go to the 7 client, you might get functionality that you did not expect.. As far as the DB Corruption- I have not heard anything yet.. I'll bet the passwords get toasted.. On 8/22/07, Tanner, Doug [EMAIL PROTECTED] wrote: ** I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ *Please consider the environment before printing this e-mail or its attachments.* -- This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor,
Re: 5x Client to 7x Server
A customer is running version 4.51 and 5.1.2 clients(api programs) against 7.01 server running on solaris. No problems at all. -- Jarl On 8/22/07, Tanner, Doug [EMAIL PROTECTED] wrote: ** I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.01 -P4
I think I found a big bug -- still testing.. tomorrow ;-) issue is the Accounts, after the install you cannot change it even as admin in either the UT or AT.. --- I did this on 2 different boxes.. seeing same error.. you cannot change the servers you connect to. Anyone else getting that ? On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
.Net example needed for looking up field information for given form.
All, I am in a need of a specific .Net example for looking up all the fields and their properties for given Remedy form. I am working with a .Net developer (w/o remedy experience) in building a template generation tool. I can save significant time by using an existing set of code. Thank You Kamlesh Patel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.01 -P4
I've been battling this probem for months! It's about damn time they fixed it! Warren On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** I didn't have any problem downloading any part of p4 - just finished it, in fact. I do question why one would need to use P4 of Migrator, since it only resolves one issue - and a fairly arcane one at that. SW00268652 Migrator crashes when opening a server with SCC enabled. Rick On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** OK, Thanks.. that is something to watch for.. must be at the server side... I am running ARS 7.01 P3 Server and UT AT work fine.. I'll be Sweating on that one.. thanks.. again On 8/22/07, Mike Wallick [EMAIL PROTECTED] wrote: 7.0.1 patch 4. On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Against what Server.. 5.12? I have user / admintool now on my system and they seem to be working fine so far.. The result you had below.. I definately do not get. On 8/22/07, Mike Wallick [EMAIL PROTECTED] wrote: I got the installers downloaded (Win 2K3 SP2, SQL 2000 SP4) and I _just_ got it installed on one of my dev boxes. Using a patch 4 admin tool, so far any form I open with a table field crashes the admin tool if you try and look at the field properties of the table itself. Lucky for me, I'm not planning on moving to patch 4 anytime soon (haven't even got my 6.3 to 7.0.1 upgrade done yet!). Mike On 8/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** I'm just trying to download the migrator portion and it timed-out out twice. I'm getting occasional thread errors with migrator. Susan On 8/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi __20060125___ __20060125___This posting was submitted with HTML in it___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Modify a View Form entry using Java API
Thanks Carey. That was helpful... Since I come from the DB bunch, I too think of Filters as RDBMS Triggers.:) And you are right, with Bulk Transactions, i would expect some benefit from preventing mutliple trips across the network. We finally found that the delay in a thread going to the next API call was a bad corrupted index for one of the Filters that fired for the Modify API call. :| Once we fixed that index, we were able to configure our test bed server with a Private Program Number having min - 4 threads / max - 12 threads and had the Java program hit it with 100 Java threads. We were able to get a throughput of 4 records completing Modifications per second. Arthur Carey Matthew Black wrote: Arthur, each thread would be relieved as soon as the modify of that one record is completed in the View form You are completely correct about that. However, where you think completed should be reached is actually not where it actually ends. The transaction (or API call if you prefer) is not complete until after all filters for that ARS Server operation has completed. If you think of ARS as an application server then I think your applying a bit to modern of a model than what ARS is actually modeled after. I think you need to consider ARS more of an data store in the more modern application server model. In fact I have often thought of filters more as a RDBMS trigger than as a workflow engine portion of an application server. ( And I can easily see how modern programmers would see them differently.) So... in short... until after all of the filters have finished, the ARS server does not commit (fully) the RDBMS data changes that might be necessary for the API call. And thus, the event is not complete until the transaction is fully committed to the data store. Then the ARS server returns a status code describing any Messages or error conditions that were issued during the transaction back to the caller. That is the completion of the API call. Or at least that is how I see the ARS API universe. Now if you turn to the C API, there might be a better option... Specifically I would look at ARBeginBulkEntryTransaction as a possible way to package and send multiple transactions as a single unit. You however get a list of status codes per each api call that was sent in the BulkEntry. Maybe in the v7.1 Java API there will be an equivalent ARBeginBulkEntryTransaction type of function, but for now, I do not know of any interface to that feature set of the C API. But I will also add... that I would expect the client program to be held waiting for the list of status codes from the bulk transaction just as it would for a single transaction. I just hope that there is some efficiency's gained by sending them as a set instead of in multiple trips across the network. I would also expect that multiple server threads would be tied up dealing with a single ARBeginBulkEntryTransaction too. (But that is mostly speculation as I do not speak C. :) Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/21/07, arthurj [EMAIL PROTECTED] wrote: I would think that each thread would be relieved as soon as the modify of that one record is completed in the View form and not wait for the Modify filters depending on that Modify to complete, since there are no Filters with names ending in `!. Arthur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Modify-a-View-Form-entry-using-Java-API-tf4308465.html#a12285395 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC's Web Based ITIL Training Course vs Others'
Thanks Rick. I will go with the cheaper course. Thanks to others as well. On 8/22/07, Rick Cook [EMAIL PROTECTED] wrote: ** It is a classroom exercise, and involves a program written by (or at least FOR) BMC to simulate outages of various kinds at a typical airport. Airports are used because most people have been in one, and can visualize fairly easily the types of issues that could befall one, and the effects of those issues. I don't know that it's worth much $$$ if you already understand ITIL, but it's a great way to demonstrate to a team of people from the same company (including some managers) how they need to work together to accomplish the ITIL directive. Rick On 8/22/07, Ray T. [EMAIL PROTECTED] wrote: ** Interesting discussion guys. I still have two questions: (1) Is the content of BMC's ITIL foundation (WBT) course any different from the one offered by itpreneurs.com ? Second one is less than half the price! For reasons I mentioned in original post, I believe the contents are the same. Can anybody confirm? (2) The airport simulation done in BMC's on-site course--is it beneficial enough for me to spend US $1000 extra (perhaps $1400 extra) to attend BMC's on-site course instead? (3) Some of you said the airport simulation was given away free. If I pull some strings, is it something someone can hand over to me (paper form? file?), or are we talking actual exercize to be done in a room with plenty of folks participating? I am familiar with ITIL. Got the basic cert done in 2000. Was called ITIL Essentials at that time. Used it sporadically. I just need to brush up, fill some gaps and get that piece of paper that says I am ITIL wise. TIA. PS: Somebody should study the way on-line group conversations work, how they evolve and morph. It's like making copies of copies of copies of copies of. On second thought, off-line isn't always that different. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: Remedy developer available in Hongkong
Hi ARLIST, Can some one let me know the remedy opportunities in Hong Kong or companies using remedy? Thanks, Archana ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Timeout error
Hello all. I am getting the following error Timeout during database update -- the operation has been accepted by the server and will usually complete successfully : perdv17 (ARERR 92). Is there a setting I can change to extend the timeout value? Regards, Ben Mastaglia Systems Administrator Monadelphous Group Limited | Grd Flr, 1 Sleat Rd, Applecross T 08 9316 6258 | www.monadelphous.com.au _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Monadelphous E-mail disclaimer If you have received this message in error, please delete the e-mail and notify the sender. This e-mail (including all attachments) is the sole property of Monadelphous Group Ltd and may contain personal, confidential or legally privileged information including information subject to privacy legislation. Any confidentiality or privilege is not waived because this e-mail may have been sent to the wrong address. If you are not the intended recipient you must not copy or disseminate the information contained in it, or take any action in reliance on it, without the written consent of the sender. Opinions, conclusions and other information in this e-mail and any attachments that do not relate to the official business of the Company are neither given nor endorsed by it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
