Re: ARSlist Awards: okay fine,a little nudge

[Shellman, David]

Pat,

Dan noted that he misspelled his own name.  He missed an L before the B.  It 
should have been [EMAIL PROTECTED]

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Fri Sep 21 21:39:20 2007
Subject: Re: ARSlist Awards: okay fine,a little nudge

** 
I send you stuff.. but I am getting the following on your email address..

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

[EMAIL PROTECTED]  

Technical details of permanent failure:
PERM_FAILURE: DNS Error: Domain name not found


 
On 9/21/07, Daniel Bloom <[EMAIL PROTECTED]> wrote: 

** 

A Dollar(Cdn) = A Dollar (US)

 

A vote  = A vote

 

We could all use more of the former,

regardless of currency,

and the Nominees for MVP are really hoping you all

get off your  and take the time to Vote!

 

I will be posting the Commercial/Freeware stuff later today.

 

I have heard of the theory of Diffusion of Responsibility,

but the List is taking this to a new low.

 

I can probably list 150 people I know personally that haven't voted 
yet!!!

 

…. Daniel

p.s. perhaps I should, nope breaks the privacy rules of this forum

 

 

__20060125___This posting was submitted with HTML 
in it___ 




-- 
Patrick Zandi __20060125___This posting was submitted with 
HTML in it___ 

Re: ARSlist Awards: okay fine,a little nudge

[patrick zandi]

I send you stuff.. but I am getting the following on your email address..

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

[EMAIL PROTECTED]

Technical details of permanent failure:
PERM_FAILURE: DNS Error: Domain name not found



On 9/21/07, Daniel Bloom <[EMAIL PROTECTED]> wrote:
>
> **
>
> A Dollar(Cdn) = A Dollar (US)
>
>
>
> A vote  = A vote
>
>
>
> We could all use more of the former,
>
> regardless of currency,
>
> and the Nominees for MVP are really hoping you all
>
> get off your  and take the time to Vote!
>
>
>
> I will be posting the Commercial/Freeware stuff later today.
>
>
>
> I have heard of the theory of Diffusion of Responsibility,
>
> but the List is taking this to a new low.
>
>
>
> I can probably list 150 people I know personally that haven't voted yet!!!
>
>
>
> …. Daniel
>
> p.s. perhaps I should, nope breaks the privacy rules of this forum
>
>
>
>
> __20060125___This posting was submitted with HTML in
> it___




-- 
Patrick Zandi

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Re: Remedy/Oracle DB problem with Shared Pool

[Axton]

If you change the oracle instance parameter 'cursor_sharing' from
EXACT to SIMILAR or FORCE, this will resolve this issue.  If your db
instance is a shared server (not used just for Remedy), this may have
implications for other applications that share that instance.

Alternatively, the shared pool allocation is typically proportionate
to the number of sessions remedy has to the db server.  If you
decrease the number of threads you have allocated (fast/list
particularly, since most of the sql goes through these), you can
address the issue.

Alternatively, you can increase the size of the shared pool for the
oracle instance.

On Remedy's flexibility note, I know that Doug pushes to keep things
to the least common denominator, but sometimes the line has to be
drawn.  This is a major scalability issue that has been raised before,
hopefully someone sees this thread and takes a hint.  We need someone
in the position David Easter posted that is capable of understanding
the implications of the hard-lined approach to keep things at the
lowest common denominator in database land.

Axton Grams

On 9/21/07, Marino, Melanie A <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> We are running Solaris 10 on Oracle 10G R2 with ARsystem 7.0.1 and are
> getting the following error message:
>
> Failure during SQL operation to the database ORA-04031: unable to allocate
> 52512 bytes of shared memory ("shared pool","unknown
> object","PCursor","kkslcr:unsafepos")
>
> Oracle support states that Remedy doesn't used bind variables on all of it's
> sql and that causes fragmentation in the shared pool which leads to
> ora-4031.
>
> Remedy states they can't used bind variables due to it's flexible design.
>
> Has anyone else run into these errors and what do you typically do to
> resolve it?   Our dbas have allocated more memory to the shared pool but say
> this will not ultimately resolve the issue.
>
> Thanks,
>
> Melanie
>
> KPMG LLP
>
>
>
> .
>
>
>
> ***
>
>
> The information in this email is confidential and may be legally privileged.
> It is intended solely for the addressee. Access to this email by anyone else
> is
> unauthorized. If you are not the intended recipient, any disclosure,
> copying,
> distribution or any action taken or omitted to be taken in reliance on it,
> is
> prohibited and may be unlawful. When addressed to our clients any opinions
> or
> advice contained in this email are subject to the terms and conditions
> expressed in the governing KPMG client engagement letter.
>
>
> ***
>
>
>
> __20060125___This posting was submitted
> with HTML in it___
>

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Re: Mysterious Midtier Error

[Axton]

A hard refresh seems to solve the issue (ctrl+shift+browser refresh
button).  The problem is having to deal with it every time changes are
made.

It seems to happen when the generated .js files cached on the client
are out of sync with what's on the server.  Column's are treated as
arrays in the js, so when what's on the screen doesn't match what the
server is sending, ugly things start to happen.  The errors that start
with 'Caught Exception' are the best indicator of this in my
environment.

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
> I'm going to have them reinstall the JRE on the machines in question.
>
> I'll keep everyone posted.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
> Sent: Friday, September 21, 2007 4:15 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mysterious Midtier Error
>
> This sounds vaguely familiar.
>
> My bet is the error is in the 2 PCs having issue.
> Likely their browser/java setup. Odds in my favor--
> 2:2
>
> I would first verify that their PC is a standard
> corporate issue, their broswer type, version, patch,
> java version etc then have then check their browser
> security settings. Try lowest security level and see
> what happens.
>
> If the users are not admins on their pc, could be
> permissions issue on their browser or Java
> installation.
>
> In the worst case, I would tell them to have then
> reinstall browser. Perhaps Java.
>
>
>
> > >
> > >
> > > Hi everyone:
> > >
> > >
> > >
> > > Some users are experiencing a very rare error in
> > one of my Midtier
> > apps.
> > > The app allows them to submit a trouble ticket.
> > At this one site
> > there are
> > > over 20,000 users using it.  Two of those users,
> > however, get an,
> > "Exception
> > > caught: Access denied" error when they click the
> > SUBMIT button.
> > >
> > >
> > >
> > > I'm at a loss.  I don't know why thousands of
> > other users can use it
> > fine
> > > but these two can't.  Further complicating the
> > issue is that these
> > users are
> > > in Georgia while I'm in Florida, so I can't see
> > with my own two eyes
> > what
> > > they're doing.
> > >
> > >
> > >
> > > So this is a call for any brainstorming.  Any
> > ideas at what might be
> > up are
> > > very appreciated.
> > >
> > >
> > >
> > > ARS. 6.3
> > > Midtier 6.3
> > > MS SQL 2000
> >
> >
> 
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at
> > www.arslist.org ARSlist:"Where
> > the Answers Are"
> >
> >
> 
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at
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> > The information contained in this email may be
> > privileged, confidential or otherwise protected from
> > disclosure.  All persons are advised that they may
> > face penalties under state and federal law for
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> > individuals.  If you received this email in error,
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> > this information in error.  Also, please delete this
> > email after replying to the sender.
> >
> >
> 
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> >
>
>
>
>
> 
> 
> Tonight's top picks. What will you watch tonight? Preview the hottest
> shows on Yahoo! TV.
> http://tv.yahoo.com/
>
> 
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Re: Mysterious Midtier Error

[Rabi Tripathi]

For more fun, I would ave the guy that is complaining
try it on another machine...and have some guy that's
not having the issue try it on the bad machine.

If nothig, it will shut up the guy that's complaining
because he will know the problem is on his PC. Or not.

Clear cache. And my favorite one: Reboot.

--- Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:

> I'm going to have them reinstall the JRE on the
> machines in question.
> 
> I'll keep everyone posted.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi
> Tripathi




  

Don't let your dream ride pass you by. Make it a reality with Yahoo! Autos.
http://autos.yahoo.com/index.html
 

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Re: Mysterious Midtier Error

[Kaiser Norm E CIV USAF 96 CS/SCCE]

I'm going to have them reinstall the JRE on the machines in question.

I'll keep everyone posted.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, September 21, 2007 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

This sounds vaguely familiar.

My bet is the error is in the 2 PCs having issue.
Likely their browser/java setup. Odds in my favor--
2:2

I would first verify that their PC is a standard
corporate issue, their broswer type, version, patch,
java version etc then have then check their browser
security settings. Try lowest security level and see
what happens.

If the users are not admins on their pc, could be
permissions issue on their browser or Java
installation.

In the worst case, I would tell them to have then
reinstall browser. Perhaps Java.



> >
> >
> > Hi everyone:
> >
> >
> >
> > Some users are experiencing a very rare error in
> one of my Midtier
> apps.
> > The app allows them to submit a trouble ticket. 
> At this one site
> there are
> > over 20,000 users using it.  Two of those users,
> however, get an,
> "Exception
> > caught: Access denied" error when they click the
> SUBMIT button.
> >
> >
> >
> > I'm at a loss.  I don't know why thousands of
> other users can use it
> fine
> > but these two can't.  Further complicating the
> issue is that these
> users are
> > in Georgia while I'm in Florida, so I can't see
> with my own two eyes
> what
> > they're doing.
> >
> >
> >
> > So this is a call for any brainstorming.  Any
> ideas at what might be
> up are
> > very appreciated.
> >
> >
> >
> > ARS. 6.3
> > Midtier 6.3
> > MS SQL 2000
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where
> the Answers Are"
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where
> the Answers Are"
> The information contained in this email may be
> privileged, confidential or otherwise protected from
> disclosure.  All persons are advised that they may
> face penalties under state and federal law for
> sharing this information with unauthorized
> individuals.  If you received this email in error,
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> this information in error.  Also, please delete this
> email after replying to the sender.
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>

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> 



 


Tonight's top picks. What will you watch tonight? Preview the hottest
shows on Yahoo! TV.
http://tv.yahoo.com/ 


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Re: Mysterious Midtier Error

[Rabi Tripathi]

This sounds vaguely familiar.

My bet is the error is in the 2 PCs having issue.
Likely their browser/java setup. Odds in my favor--
2:2

I would first verify that their PC is a standard
corporate issue, their broswer type, version, patch,
java version etc then have then check their browser
security settings. Try lowest security level and see
what happens.

If the users are not admins on their pc, could be
permissions issue on their browser or Java
installation.

In the worst case, I would tell them to have then
reinstall browser. Perhaps Java.



> >
> >
> > Hi everyone:
> >
> >
> >
> > Some users are experiencing a very rare error in
> one of my Midtier
> apps.
> > The app allows them to submit a trouble ticket. 
> At this one site
> there are
> > over 20,000 users using it.  Two of those users,
> however, get an,
> "Exception
> > caught: Access denied" error when they click the
> SUBMIT button.
> >
> >
> >
> > I'm at a loss.  I don't know why thousands of
> other users can use it
> fine
> > but these two can't.  Further complicating the
> issue is that these
> users are
> > in Georgia while I'm in Florida, so I can't see
> with my own two eyes
> what
> > they're doing.
> >
> >
> >
> > So this is a call for any brainstorming.  Any
> ideas at what might be
> up are
> > very appreciated.
> >
> >
> >
> > ARS. 6.3
> > Midtier 6.3
> > MS SQL 2000
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where
> the Answers Are"
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where
> the Answers Are"
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> privileged, confidential or otherwise protected from
> disclosure.  All persons are advised that they may
> face penalties under state and federal law for
> sharing this information with unauthorized
> individuals.  If you received this email in error,
> please reply to the sender that you have received
> this information in error.  Also, please delete this
> email after replying to the sender.
> 
>
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> 



  

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Re: RESOLVED: Remedy KM underTomcat

[strauss]

My dev web server is set up this way. Production is not, due to the
ability of RKM / SearchServer to kill Tomcat and on restart force a
prefetch on mid-tier when tomcat restarts.  And you don't want to deploy
mid-tier 7.0.x or 7.1 without prefetch unless your users actually enjoy
initial form load times of _1.5_minutes_.  On speed, I found tomcat (web
AND servlet) to only slightly outperform IIS with SE AS, even on 64-bit
OS (where IE should have an advantage, but SE must run 32-bit to match
mid-tier), but I have had prefetch of the ITSM 7 suite (IM, PM, CM, RKM,
SLM) (using mid-tier 7.0.01.002 I think) consistently CRASH the SE AS
servlet routinely before completing, where Tomcat never has (yet...).
 
If you get the Tomcat SSL figured out, let me know - that's next on my
list; of course, it's dirt-simple on IIS.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Friday, September 21, 2007 3:25 PM
To: arslist@ARSLIST.ORG
Subject: RESOLVED: Remedy KM underTomcat


** 

I finally got this beast working thanks to the superb help offered by
Carrie at BMC.

 

It turns out the RKM team still has some cleanup to do with their
installer.

 

As it turns out, here's our final environment:

 

Web Server:

Windows 2003 Server Standard Edition

Remedy MidTier 7.1 under Tomcat Standalone

Remedy KM 7.1 build 1098 (also under Tomcat)

 

Note the lack of IIS (yet another MS security hole squashed).

 

For anyone out there looking at running MidTier and/or RKM under Tomcat
Standalone, here's what I did:

1.  Get your server clean 
2.  Install Java SDK (1.5_05) 
3.  Download and run the MidTier 7.1 installer (do NOT download and
install Tomcat first as we couldn't get this to work correctly) 
4.  Let the MidTier installer install and configure Tomcat 
5.  Test the MidTier by logging into config page and/or by logging
into Remedy 

 

For RKM:

1.  Run the RKM installer 
2.  Just say no to all questions regarding a web server/servlet
(you'll "manually" configure those) 
3.  Open a ticket with BMC and request that Carrie help you with the
manual part, as there are files you must copy from your ARServer,
especially if you plan to integrate RKM into Remedy 

 

After the installation, our initial impressions are good.  This new
MidTier 7.1 web server is a virtual machine and it is outperforming the
current "baseline" web server which is on its own hardware using MidTier
7.01 under IIS/ServletExec.

 

The only thing left is to figure out how to make Tomcat run under SSL
using a server certificate.

 

Ben

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Thursday, September 20, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy KM underTomcat

** 

So, is it faster?  Inquiring minds want to know.

 

Additionally, is ServletExec installation directly supported in the
Midtier 7.1 installer or does it only install/configure Tomcat and you
had to select other and install/configure ServletExec manually?

 

Craig Carter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Thursday, September 20, 2007 6:20 AM
To: arslist@ARSLIST.ORG
Subject: Remedy KM underTomcat

** 

List,

 

For grins, we're testing Remedy MidTier 7.1 as we've been told by BMC
support that it is the fastest (most efficient) version to date.  Up to
this point, all of our MidTier installations have been as follows:

 

1.  Windows Server 2003 Standard 
2.  IIS6 
3.  MidTier 
4.  ServletExec (installed with the MidTier) 
5.  RKM under ServletExec 

 

MidTier 7.1 ships with Tomcat rather than ServletExec.  I assume that
Tomcat is used over ServletExec for the performance increase, but this
introduces a slight learning curve for me as I'm only familiar with
administering ServletExec.

 

I created a clean Windows 2003 installation in a virtual machine and ran
the MidTier installer.  After the installation, I tested and all was
well.  Now, onto RKM.

 

I installed RKM 7.1 as I've done in the past and made sure to select
Tomcat as the servlet engine.  The installer finished without error.
However, when trying to test (http://localhost:8080/rkm), I get a Page
Not Found error.  I tried again without the port number (as to default
to port 80) and still get a page not found.  I attempted to launch the
Tomcat manager via one of the shortcuts created during the install, and
see yet another Page Not Found, only this time it isn't the classic
browser 404 error, it is an Apache-style page saying the application
isn't even there.

 

I redeployed the 1098 RKM war file by replacing the existing war file to
see if that would help.  No dice.  I enabled deb

Re: AD: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.

[Rabi Tripathi]

Thanks Jonathan. I took a brief look at it on
somebody's laptop and it seems helpful. I will play
with it when I can.

--- Jonathan Young <[EMAIL PROTECTED]>
wrote:

> Hello Listers
> 
> If you are looking to understand workflow at a
> glance you may be interested
> in using Abydos Analyser.  Download a trial here
> www.abydos-workflow.com
> 
> 
> Kind Regards,
> Jonathan Young
> Technical Consultant
>  
> Abydos Ltd.
> www.abydos-workflow.com
> 
> 
> 
> 
> -Original Message-
> From: Rabi Tripathi [mailto:[EMAIL PROTECTED] 
> Sent: 12 September 2007 18:25
> Subject: How you you guys analyze ITSM 7 code? Dev
> Plus? Master AR Suite? No
> logging doesn't count.
> 
> Hi all,
> Apart from the "BMC Remedy IT Service Management 7.0
> Architecture" pdf book
> on BMC's support site, what do you guys use to
> analyze ITSM workflow to
> understand and customize it?
> 
> I have done/tried the following:
> 1. Workflow Logging - always works, but very
> tedious.
> takes time to create test cases and go thru the log
> and cross ref objects in
> Remedy Admin. It's my distant friend that I mostly
> invite only for
> troubleshooting, not understaning a big chunk of
> workflow.
> 
> 2. Browse Remedy Admin - tedious, not to mention it
> pushes me closer to a
> doc visit for carpel tunnel syndrom. i never liked
> Remedy's "point and
> click"
> boast. I would rather write code in sentences so
> that in one glace I could
> easily understand a chunk of workflow. Try
> understanding what 10 filters do.
> How do you like the point and click in Remedy Admin
> this time?
> 
> For me, Remedy's strength is the macro programming
> it allows, not the point
> and click way of doing it. It sounds good only to
> the VP who is too lazy
> busy move his hand to the keyboard and assumes that
> this excellent trait
> flows down his chain of command. He's got the purse,
> so, you've got a whole
> lot of clickityclick click click to do in your
> life...
> 
> 3. Master ARSuite - whoever decided to kill this
> product, i would like to
> confront loudly one day. He better have an earplug.
> I have been able to use
> it with mixed results for some of the custom apps
> written locally in ARS 7. 
> 
> Trying to use it for ITSM 7, I can't even get a def
> file created thru Remedy
> Admin. Exporting 40 forms causes malloc error on
> server. Is this typical, or
> is my server good for nothing bum I sometimes think
> it is? Currently trying
> the export in something like 20 separate chunks. Not
> done yet.
> 
> Anybody able to do a def file of ITSM 7 in bigger
> chunks? After the def
> file, i wonder how upset Master AR Suite will be on
> meeting this new def  (I
> already know I need to strip the new header line
> about char set). And after
> I do some customization, it's another round of fun
> with def file export. Why
> ca't I use a true IDE like the ones others had in
> 90s or even 80s?
> Yeah, tell me it's coming. I have to see it.
> 
> 4. Remedy developer plus. I was able to get this to
> work with Rem admin
> 6.0.1 only. But loading objects (only Incidet
> Management) didn't finish in 2
> hours (I got 2 GB on my client pc), so I killed it.
> Is this my unlucky day,
> so I should't buy NY lottery today or is it like
> this for you guys too?
> 
> 5. I dearly miss that simple and sweet free command
> line utility...what was
> it called...arexport I think that gave you object
> details in readable
> format. I can't even remember it's name. I told you
> this was a very old
> friend.  I wish it were still around. Rest in peace,
> my friend. Your life
> was a worthy one.
> 
> Do you guys know of any other book, white paper from
> BMC. With actual object
> names, their definitions? Any luck with Master AR
> Suite or Rem Dev Plus?
> 
> If anybody wants to tell me about their superior
> product xyz that is THE
> BEST out there and would allow such analysis, that I
> should have already
> paid for sparing me this long rant...please keep it
> short, and mention the
> price. A trial version?
> 
> ITSM has turned into a monstrous beast never before
> sighted in this part of
> the world. Do we have enough ropes and shackles to
> tame this beast? Or is it
> going the natural way of the marvelous dinosaurs,
> too hefty for their own
> good? Hope not.
> 
> -Rabi Tripathi
> NYC
> 
> 
>
>

> 
> Pinpoint customers who are looking for what you
> sell. 
> http://searchmarketing.yahoo.com/
> 
>

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> 



   

Got a little couch potato? 
Chec

Remedy/Oracle DB problem with Shared Pool

[Marino, Melanie A]

We are running Solaris 10 on Oracle 10G R2 with ARsystem 7.0.1 and are
getting the following error message:

Failure during SQL operation to the database ORA-04031: unable to
allocate 52512 bytes of shared memory ("shared pool","unknown
object","PCursor","kkslcr:unsafepos")

Oracle support states that Remedy doesn't used bind variables on all of
it's sql and that causes fragmentation in the shared pool which leads to
ora-4031.

Remedy states they can't used bind variables due to it's flexible
design.

Has anyone else run into these errors and what do you typically do to
resolve it?   Our dbas have allocated more memory to the shared pool but
say this will not ultimately resolve the issue.

Thanks,

Melanie 

KPMG LLP

 

. 




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RESOLVED: Remedy KM underTomcat

[Watson, Benjamin A.]

I finally got this beast working thanks to the superb help offered by
Carrie at BMC.

 

It turns out the RKM team still has some cleanup to do with their
installer.

 

As it turns out, here's our final environment:

 

Web Server:

Windows 2003 Server Standard Edition

Remedy MidTier 7.1 under Tomcat Standalone

Remedy KM 7.1 build 1098 (also under Tomcat)

 

Note the lack of IIS (yet another MS security hole squashed).

 

For anyone out there looking at running MidTier and/or RKM under Tomcat
Standalone, here's what I did:

1.  Get your server clean
2.  Install Java SDK (1.5_05)
3.  Download and run the MidTier 7.1 installer (do NOT download and
install Tomcat first as we couldn't get this to work correctly)
4.  Let the MidTier installer install and configure Tomcat
5.  Test the MidTier by logging into config page and/or by logging
into Remedy

 

For RKM:

1.  Run the RKM installer
2.  Just say no to all questions regarding a web server/servlet
(you'll "manually" configure those)
3.  Open a ticket with BMC and request that Carrie help you with the
manual part, as there are files you must copy from your ARServer,
especially if you plan to integrate RKM into Remedy

 

After the installation, our initial impressions are good.  This new
MidTier 7.1 web server is a virtual machine and it is outperforming the
current "baseline" web server which is on its own hardware using MidTier
7.01 under IIS/ServletExec.

 

The only thing left is to figure out how to make Tomcat run under SSL
using a server certificate.

 

Ben

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Thursday, September 20, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy KM underTomcat

** 

So, is it faster?  Inquiring minds want to know.

 

Additionally, is ServletExec installation directly supported in the
Midtier 7.1 installer or does it only install/configure Tomcat and you
had to select other and install/configure ServletExec manually?

 

Craig Carter

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Thursday, September 20, 2007 6:20 AM
To: arslist@ARSLIST.ORG
Subject: Remedy KM underTomcat

** 

List,

 

For grins, we're testing Remedy MidTier 7.1 as we've been told by BMC
support that it is the fastest (most efficient) version to date.  Up to
this point, all of our MidTier installations have been as follows:

 

1.  Windows Server 2003 Standard 
2.  IIS6 
3.  MidTier 
4.  ServletExec (installed with the MidTier) 
5.  RKM under ServletExec 

 

MidTier 7.1 ships with Tomcat rather than ServletExec.  I assume that
Tomcat is used over ServletExec for the performance increase, but this
introduces a slight learning curve for me as I'm only familiar with
administering ServletExec.

 

I created a clean Windows 2003 installation in a virtual machine and ran
the MidTier installer.  After the installation, I tested and all was
well.  Now, onto RKM.

 

I installed RKM 7.1 as I've done in the past and made sure to select
Tomcat as the servlet engine.  The installer finished without error.
However, when trying to test (http://localhost:8080/rkm), I get a Page
Not Found error.  I tried again without the port number (as to default
to port 80) and still get a page not found.  I attempted to launch the
Tomcat manager via one of the shortcuts created during the install, and
see yet another Page Not Found, only this time it isn't the classic
browser 404 error, it is an Apache-style page saying the application
isn't even there.

 

I redeployed the 1098 RKM war file by replacing the existing war file to
see if that would help.  No dice.  I enabled debugging in the RKM config
file and set it to the finest grain of detail (level 3), and restart the
web server and Tomcat.  When looking at the Tomcat logs, I can see that
RKM is starting up and reports success, but I can't access it via the
web.

 

Any ideas?

 

Thanks,

 

Ben

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Re: Computer just beeps five sets of four beeps

[Gayford, Matthew C.]

Ah - perhaps this page doesn't include error codes for the specific
model of PC. I haven't had a PC give a five set beep before.

-Matt

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Friday, September 21, 2007 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

Hi Matt,

I don't see where this page lists five sets of four beeps.  Was this the
page you'd meant to send?

Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Gayford, Matthew C.
Sent: Friday, September 21, 2007 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps


For next time, check out
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bph07107&cc=u
s&lc=en&dlc=en&dlc=en&lang=en. They list all the beep codes on their
support web site.

-Matt

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

Okay, problem solved. There was a power cord not plugged in properly.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, September 21, 2007 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

** 
Gary,
 
A lot of the new HPs have diagnostic lights on the motherboard.
 
Michael



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 1:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: Computer just beeps five sets of four beeps


** 

When we turn on this computer, it just beeps five sets of four beeps. It
never boots up, the fan doesn't come on. It is an HP computer, and we
cannot find the BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't find
anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

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Re: Computer just beeps five sets of four beeps

[Opela, Gary L Contr OC-ALC/ITMA]

The Vendor said it was likely not five sets of four beeps, but 5 sets of
4 sets of 1 beep.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Friday, September 21, 2007 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

Hi Matt,

I don't see where this page lists five sets of four beeps.  Was this the
page you'd meant to send?

Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Gayford, Matthew C.
Sent: Friday, September 21, 2007 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps


For next time, check out
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bph07107&cc=u
s&lc=en&dlc=en&dlc=en&lang=en. They list all the beep codes on their
support web site.

-Matt

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

Okay, problem solved. There was a power cord not plugged in properly.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, September 21, 2007 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

** 
Gary,
 
A lot of the new HPs have diagnostic lights on the motherboard.
 
Michael



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 1:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: Computer just beeps five sets of four beeps


** 

When we turn on this computer, it just beeps five sets of four beeps. It
never boots up, the fan doesn't come on. It is an HP computer, and we
cannot find the BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't find
anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

__20060125___This posting was submitted with HTML in
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sharing this information with unauthorized individuals.  If you received
this email in error, please reply to the sender that you have received
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Re: Mysterious Midtier Error

[Kaiser Norm E CIV USAF 96 CS/SCCE]

> if workflow walks that table

Aw, heck.  I am walking a table with this app.  I hope that's not it.  I
deployed this app two months ago and haven't changed it since.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 21, 2007 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

I have 'caught exception' pains each time I make changes to things
that are accessible through the mid-tier.  We are on ARServer 7.0.1
patch 2 with mid-tier 7.0.1 patch 3 on WebSphere 6.0.1.  I've tried
working with support on this, but the issue is so sporadic that I can
not readily reproduce it.  The most notable change that causes the
problem is adding or removing a column from a table field if workflow
walks that table.

Axton Grams

On 9/21/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> Norm,
>
> What patch level of MidTier?
>
> We periodically had a caught exception issue with various patches of
6.3
> Midtier although we didn't get login denied.  We had a display only
form
> that would load data into fields when it would open.  We were able to
> trace it back to something with the way that had date/time formatting.
> We would flush cache or change Midtier servers and the issue might
> disappear for two or three days.  Maybe two weeks and then it would
come
> back again.  Then we would rush to switch Midtier servers again.  We
> finally upgraded the Midtier servers to 7.0.1 Patch 3 and we never saw
> the issue again.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
> CS/SCCE
> Sent: Friday, September 21, 2007 3:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mysterious Midtier Error
>
> Oh, yeah...good idea.  Forgot about that one.  I'll have them
check.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 2:04 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mysterious Midtier Error
>
> Oh... hey.. how about a more obvious option...a Pop-up blocker?
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> > Oops.. I reread the original post... only 2 of the 20,000 are having
> issues
> >
> > Are you sure they are not opening the form.. then getting a cup of
> > coffee then coming back (+15 minutes later) to fill out the form and
> > then getting a timeout? (It may only take the user 20 seconds to
fill
> > out the form after it loads... but were they waiting for it?)
> >
> > --
> > Carey Matthew Black
> > Remedy Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap Pick two.
>
>

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Re: Computer just beeps five sets of four beeps

[Eric Cleereman (IT)]

Hi Matt,

I don't see where this page lists five sets of four beeps.  Was this the page 
you'd meant to send?

Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Gayford, Matthew C.
Sent: Friday, September 21, 2007 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps


For next time, check out
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bph07107&cc=u
s&lc=en&dlc=en&dlc=en&lang=en. They list all the beep codes on their
support web site.

-Matt

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

Okay, problem solved. There was a power cord not plugged in properly.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, September 21, 2007 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

** 
Gary,
 
A lot of the new HPs have diagnostic lights on the motherboard.
 
Michael



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 1:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: Computer just beeps five sets of four beeps


** 

When we turn on this computer, it just beeps five sets of four beeps. It
never boots up, the fan doesn't come on. It is an HP computer, and we
cannot find the BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't find
anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

__20060125___This posting was submitted with HTML in
it___ The information contained in this email may be privileged,
confidential or otherwise protected from disclosure.  All persons are
advised that they may face penalties under state and federal law for
sharing this information with unauthorized individuals.  If you received
this email in error, please reply to the sender that you have received
this information in error.  Also, please delete this email after
replying to the sender. 
__20060125___This posting was submitted with HTML in
it___ 


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Re: Mysterious Midtier Error

[Axton]

I have 'caught exception' pains each time I make changes to things
that are accessible through the mid-tier.  We are on ARServer 7.0.1
patch 2 with mid-tier 7.0.1 patch 3 on WebSphere 6.0.1.  I've tried
working with support on this, but the issue is so sporadic that I can
not readily reproduce it.  The most notable change that causes the
problem is adding or removing a column from a table field if workflow
walks that table.

Axton Grams

On 9/21/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> Norm,
>
> What patch level of MidTier?
>
> We periodically had a caught exception issue with various patches of 6.3
> Midtier although we didn't get login denied.  We had a display only form
> that would load data into fields when it would open.  We were able to
> trace it back to something with the way that had date/time formatting.
> We would flush cache or change Midtier servers and the issue might
> disappear for two or three days.  Maybe two weeks and then it would come
> back again.  Then we would rush to switch Midtier servers again.  We
> finally upgraded the Midtier servers to 7.0.1 Patch 3 and we never saw
> the issue again.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
> CS/SCCE
> Sent: Friday, September 21, 2007 3:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mysterious Midtier Error
>
> Oh, yeah...good idea.  Forgot about that one.  I'll have them check.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 2:04 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mysterious Midtier Error
>
> Oh... hey.. how about a more obvious option...a Pop-up blocker?
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> > Oops.. I reread the original post... only 2 of the 20,000 are having
> issues
> >
> > Are you sure they are not opening the form.. then getting a cup of
> > coffee then coming back (+15 minutes later) to fill out the form and
> > then getting a timeout? (It may only take the user 20 seconds to fill
> > out the form after it loads... but were they waiting for it?)
> >
> > --
> > Carey Matthew Black
> > Remedy Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap Pick two.
>
> 
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>
> 
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Re: Product and Operational Catalog

[Tony Worthington]

We made the first tier of OpCat required.

The downside is you have to have an Other -- or make sure you've captured 
every possible categorization.  No data is better than bad data.

hth,
tony


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Don Simmons <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/21/2007 02:21 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Product and Operational Catalog






** 
Has anyone made the Product or Operational Catalog required?  If so,  what 
is the down side or is there a downside?
 
Don

Kick back and relax with hot games and cool activities at the Messenger 
Café. Play now!
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OT:Friday Humor (INEXPERIENCED CHILI TASTER)

[Kevin Gallagher]

I miss the Friday Humor, so here it goes:

Notes from an inexperienced chili taster named FRANK, whom
was visiting Texas from the East Coast: 

"Recently I was honored to be selected as a judge at a chili cook-off. 
The original person called in sick at the last moment, and I happened
to be standing there at the judge's table asking directions to the beer
wagon when the call came. I was assured by the other two judges (Native
Texans) that the chili would not be all that spicy, and besides, they
told me I could have free beer during the tasting, so I accepted.

Here are the scorecards from the event:

Chili # 1: Mike's Maniac Mobster Monster Chili
JUDGE ONE: A little too heavy on tomato.  Amusing kick.

JUDGE TWO: Nice, smooth tomato flavor.  Very mild.

FRANK: Holy shit, what the hell is this stuff?  You could
remove dried paint from your driveway.  Took me two beers
to put the flames out.  hope that's the worst one.  These
Texans are crazy.

Chili # 2: Arthur's Afterburner Chili
JUDGE ONE: Smoky, with a hint of pork.  Slight Jalapeno tang.

JUDGE TWO: Exciting BBQ flavor, needs more peppers to be
taken seriously.

FRANK: Keep this out of reach of children!  I'm not sure
what I am supposed to taste besides pain.  I had to wave
off two people who wanted to give me the Heimlich maneuver.
They had to rush in more beer when they saw the look
on my face.

Chili # 3: Fred's Famous Burn Down the Barn Chili
JUDGE ONE: Excellent firehouse chili!  Great kick.  Needs
more beans.

JUDGE TWO: A beanless chili, a bit salty, good use of
red peppers.

FRANK: Call the EPA, I've located a uranium spill.  My
nose feels like I have been snorting Drano.  Everyone
knows the routine by now, get me more beer before I
ignite.  Barmaid pounded me on the back; now my backbone
is in the front part of my chest.  I'm getting shit-faced
from all the beer.

Chili # 4: Bubba's Black Magic
JUDGE ONE: Black bean chili with almost no spice.
Disappointing.

JUDGE TWO: Hint of lime in the black beans.  Good side
dish for fish or other mild foods, not much of a chili.

FRANK: I felt something scraping across my tongue, but
was unable to taste it, is it possible to burn-out taste
buds?  Sally, the bar maid, was standing behind me with
fresh refills; that 300 lb.  bitch is starting to look
HOT, just like this nuclear-waste I'm eating.  Is chili
an aphrodisiac?

Chili # 5: Linda's Legal Lip Remover
JUDGE ONE: Meaty, strong chili.  Cayenne peppers freshly
ground, adding considerable kick.  Very impressive.

JUDGE TWO: Chili using shredded beef; could use more
tomato.  Must admit the cayenne peppers make a strong
statement.

FRANK: My ears are ringing, sweat is pouring off my
forehead and I can no longer focus my eyes.  I farted
and four people behind me needed paramedics.

The contestant seemed offended when I told her that her
chili had given me brain damage.  Sally saved my tongue
from bleeding by pouring beer directly on it from a
pitcher.  I wonder if I'm burning my lips off?  It really
pisses me off that the other judges asked me to stop
screaming.  Screw those rednecks!

Chili # 6: Vera's Very Vegetarian Variety
JUDGE ONE: Thin yet bold vegetarian variety chili.  Good
balance of spice and peppers.

JUDGE TWO: The best yet.  Aggressive use of peppers,
onions and garlic, Superb.

FRANK: My intestines are now a straight pipe filled with
gaseous, sulfuric flames.  I shit myself when I farted
and I'm worried it will eat through the chair.  No one
seems inclined to stand behind me except that slut
Sally, she must be kinkier than I thought.  Can't feel
my lips anymore.  I need to wipe my ass with a snow cone!

Chili # 7: Susan's Screaming Sensation Chili
JUDGE ONE: A mediocre chili with too much reliance on
canned peppers.

JUDGE TWO: Ho Hum, tastes as if the chef literally threw
in a can of chili peppers at the last moment.  I should
note that I am worried about Judge Number 3.  He appears
to be in a bit of distress as he is cursing uncontrollably.

FRANK: You could put a grenade in my mouth, pull the pin,
and I wouldn't feel a damn thing.  I've lost the sight
in one eye, and the world sounds like it is made of rushing
water.  My shirt is covered with chili which slid unnoticed
out of my mouth.  My pants are full of lava-like shit to
match my damn shirt.  At least during the autopsy they'll
know what killed me.  I've decided to stop breathing, it's
too painful.  Screw it, I'm not getting any oxygen anyway.
If I need air, I'll just suck it in through the 4 inch hole
in my stomach.

Chili # 8: Helen's Mount Saint Chili
JUDGE ONE: A perfect ending, this is a nice blend chili,
safe for all, not too bold but spicy enough to declare
its existence.

JUDGE TWO: This final entry is a good, balanced chili,
neither mild or hot.  Sorry to see that most of it was lost
when Judge Number 3 passed out, fell over and pulled the
chili pot down on top of himself.  Not sure if he's going
to make it.  Poor Yank, wonder how he'd have reacted
to a really hot chili?

FRAN

Re: OT: Computer just beeps five sets of four beeps

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Sure does suck that they still haven't found anything.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Friday, September 21, 2007 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Computer just beeps five sets of four beeps

** I think that is the natural beep pattern - when the SETI at home
program finds intelligent life. (I could be wrong)

-John




On 9/21/07, Opela, Gary L Contr OC-ALC/ITMA
<[EMAIL PROTECTED]> wrote:

** 

When we turn on this computer, it just beeps five sets of four
beeps. It never boots up, the fan doesn't come on. It is an HP computer,
and we cannot find the BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't
find anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

__20060125___This posting was submitted with
HTML in it___ 




-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED] 
__20060125___This posting was submitted with HTML in
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Re: OT: Thoughts on Core ARS Licensing

[Wheeler, Dylan]

Couldn't agree more Norm. I've had to turn to PHP or C++ for so many
little projects I've been asked to do when it could of been done so
easily in ARS. The hefty server price throws it off for everything but
big corporate projects. Doubt a price decrease will ever happen though.

Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing


There are dozens of rapid app solutions on the market.  Visual Studio is
the most obvious example.  One can buy a copy of VS (depending on the
version) for around $500 or less.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist
Sent: Friday, September 21, 2007 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

You say once BMC is selling ARSystem at a competitive price.

So, what is the competition and what does it sell for?

What is a competitive price? Many just go for free instead
if a product is priced too low.

[not that I haven't suggested something similar before,
and yes originally ARSystem was supposed to let you model
what is on paper and develop your own solutions, not
just be a BMC supporting platform for it's heavyweight products].

... Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: September 21, 2007 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

I can't help but agree with Norm 100% on this one.  There have been too
many instances in the past where I've been talking with other developers
and/or clients on non-Remedy related projects where the conversation
drifted onto a topic where we could use some sort of tool to help us
out.

In many cases, Remedy comes to mind.  For example, project management. I
tell my colleagues/clients that Remedy is great for what we're talking
about, but it is often the case that there is no way Remedy will be a
viable option due to the hefty price tag alone.

Am I mistaken or does ARS now support mySQL?  If this is the case, then
if ARS was reasonably priced, you could come up with rapid solutions or
create handy tools for "next to nothing".  I could see BMC making a lot
of money selling many low cost ARS instances over charging an arm and a
leg for a few ARS instances.

Once BMC has people hooked on Remedy (because they're selling it at a
competitive price), they could easily milk more money out of these
reduced price ARS sales by offering other services (e.g. support).

It just makes good business sense to me and is a "win-win" for all
parties involved.  

But, I do see one downside to this.  How would your existing customer
base feel knowing they've been dishing out mega bucks for years and then
see new customers pick up ARS for the cheap?

Ben

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Friday, September 21, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

Well I'm talking about selling just the core ARS as a *development*
system, not one of their turnkey apps.

I think it would be awesome if you could just buy the ARS with unlimited
licenses for $500-$1000 (without support, of course) like you can for
other development suites.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, September 21, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

** 
I have had discussions with VP's at Remedy --- When it was Remedy on
this.. But it was a no go... 
My Idea was just a little different.. in the sense that they release a
Free version once.. 
of their Helpdesk solution.. it was called Helpdesk Express.. you just
had to buy Remedy server and licenses.. Which I thought was a Great
Idea..  It for some reason never took off.. 
Then I recommended and upgrade - slight to helpdesk express for ARS 5.x
or 6.x -- no app fee, but a license key if you have support - 1 year at
a time -- kind of a Lease program... They never did that either
 
I have made suggestions like this in the past..   They have their
reasons..

 
On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote: 

** 

I apologize if you've already read this in another thread.  I
put this in a response to the ongoing IBM MRO thread but then realized
that it's a bit off that subject and I was hoping others would pass
their thoughts on the topic.  I figured a lot of listers wouldn't see my
response since it was in the IBM MRO thread, so I'm starting this new
one.  Sorry for "doubling." 

 

Anyway, here's the idea: I would like 

Re: Computer just beeps five sets of four beeps

[Gayford, Matthew C.]

For next time, check out
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bph07107&cc=u
s&lc=en&dlc=en&dlc=en&lang=en. They list all the beep codes on their
support web site.

-Matt

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

Okay, problem solved. There was a power cord not plugged in properly.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, September 21, 2007 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

** 
Gary,
 
A lot of the new HPs have diagnostic lights on the motherboard.
 
Michael



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 1:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: Computer just beeps five sets of four beeps


** 

When we turn on this computer, it just beeps five sets of four beeps. It
never boots up, the fan doesn't come on. It is an HP computer, and we
cannot find the BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't find
anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

__20060125___This posting was submitted with HTML in
it___ The information contained in this email may be privileged,
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advised that they may face penalties under state and federal law for
sharing this information with unauthorized individuals.  If you received
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__20060125___This posting was submitted with HTML in
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Re: OT: Computer just beeps five sets of four beeps

[John Sundberg]

I think that is the natural beep pattern - when the SETI at home program
finds intelligent life. (I could be wrong)

-John



On 9/21/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]>
wrote:
>
> **
>
> When we turn on this computer, it just beeps five sets of four beeps. It
> never boots up, the fan doesn't come on. It is an HP computer, and we cannot
> find the BIOS codes anywhere.
>
>
>
> PS: Sorry this is so off topic, but I've Googled it and couldn't find
> anything.
>
>
>
> Thanks,
>
>
> Gary Opela, Jr
>
> Sr. Remedy Developer
>
> Leader Communications, Inc.
>
> 405 736 3211
>
>
>  __20060125___This posting was submitted with HTML in
> it___




-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

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Re: Mysterious Midtier Error

[Shellman, David]

In our case we only upgraded the Midtier servers to 7.0.1 Patch 003.  It
worked great with our 6.3 servers.  We were pulling our hair out trying
to figure it out.  The Midtier upgrade solved the issue for us.

I wish you luck.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

I'm running Midtier 6.3 patch 21.

Unfortunately I cannot upgrade the version to 7.0 or beyond.  I must
stick with 6.3.  It's OK for me to patch but not to upgrade.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Friday, September 21, 2007 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Norm,

What patch level of MidTier?

We periodically had a caught exception issue with various patches of 6.3
Midtier although we didn't get login denied.  We had a display only form
that would load data into fields when it would open.  We were able to
trace it back to something with the way that had date/time formatting.
We would flush cache or change Midtier servers and the issue might
disappear for two or three days.  Maybe two weeks and then it would come
back again.  Then we would rush to switch Midtier servers again.  We
finally upgraded the Midtier servers to 7.0.1 Patch 3 and we never saw
the issue again.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Oh, yeah...good idea.  Forgot about that one.  I'll have them check.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Oh... hey.. how about a more obvious option...a Pop-up blocker?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> Oops.. I reread the original post... only 2 of the 20,000 are having
issues
>
> Are you sure they are not opening the form.. then getting a cup of
> coffee then coming back (+15 minutes later) to fill out the form and
> then getting a timeout? (It may only take the user 20 seconds to fill
> out the form after it loads... but were they waiting for it?)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.


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Re: OT: Computer just beeps five sets of four beeps

[Howard Richter]

Might be power or bad disk dirve shorting out the power.

Howard


On 9/21/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]>
wrote:
>
> **
>
> When we turn on this computer, it just beeps five sets of four beeps. It
> never boots up, the fan doesn't come on. It is an HP computer, and we cannot
> find the BIOS codes anywhere.
>
>
>
> PS: Sorry this is so off topic, but I've Googled it and couldn't find
> anything.
>
>
>
> Thanks,
>
>
> Gary Opela, Jr
>
> Sr. Remedy Developer
>
> Leader Communications, Inc.
>
> 405 736 3211
>
>
> __20060125___This posting was submitted with HTML in
> it___




-- 
Howard Richter

Remedy ServiceDesk Manager
CedarCrestone Managed Services Center

[EMAIL PROTECTED]

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Re: Mysterious Midtier Error

[Kaiser Norm E CIV USAF 96 CS/SCCE]

I'm running Midtier 6.3 patch 21.

Unfortunately I cannot upgrade the version to 7.0 or beyond.  I must
stick with 6.3.  It's OK for me to patch but not to upgrade.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Friday, September 21, 2007 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Norm,

What patch level of MidTier?

We periodically had a caught exception issue with various patches of 6.3
Midtier although we didn't get login denied.  We had a display only form
that would load data into fields when it would open.  We were able to
trace it back to something with the way that had date/time formatting.
We would flush cache or change Midtier servers and the issue might
disappear for two or three days.  Maybe two weeks and then it would come
back again.  Then we would rush to switch Midtier servers again.  We
finally upgraded the Midtier servers to 7.0.1 Patch 3 and we never saw
the issue again.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Oh, yeah...good idea.  Forgot about that one.  I'll have them check.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Oh... hey.. how about a more obvious option...a Pop-up blocker?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> Oops.. I reread the original post... only 2 of the 20,000 are having
issues
>
> Are you sure they are not opening the form.. then getting a cup of
> coffee then coming back (+15 minutes later) to fill out the form and
> then getting a timeout? (It may only take the user 20 seconds to fill
> out the form after it loads... but were they waiting for it?)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.


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Re: Sample java LDAP plugin

[Davies, J.T.]

Hmm, I must've blinked when I read over this part.  I'll give it a
whirl.

Thanks 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 21, 2007 12:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sample java LDAP plugin

>From the config guide:

AREA-LDAP-Bind-User: The distinguished name (DN) of the user account
that the AREA LDAP plug-in uses to find the user object using the User
Search filter. If the DN is not specified, the AREA LDAP plug-in uses an
anonymous login to find the user object.

If the target directory service does not allow anonymous access, you
must specify a Distinguished Name and Password; otherwise, the plug-in
cannot determine the  distinguished name of the user.

An example of this option is:
AREA-LDAP-Bind-User: ldapesslab\admin

Looks to me that if you leave this null, you may be able to meet your
security requirements.  The sample area plug-in code looks to do what
you want.

Axton Grams

On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> Possibility.  However, I think the lack of native Java support will 
> provide an argument to upgrade to 7.1(.1) sooner rather than later.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 11:08 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Sample java LDAP plugin
>
> J.T.
>
> However  :) And I am sure this would not be supported by BMC...
>
> I have wondered if you could use the v7.1 Plugin server with a v7.0.1 
> or
> v6.3 ARS server.
>
> If the communications between the ARS server and the plugin server did

> not change... then I would think this might be a possibility. Again..
> you would be well outside the "supported" box but it might work.
>
> In theory the Plugin Server could be running on a remote server too...
> but that is a different story too.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> > Hi Carey,
> >
> > Well crap!  We're on 7.0.1
> >
> > J.T.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> > Sent: Friday, September 21, 2007 9:14 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Sample java LDAP plugin
> >
> > J.T.
> >
> > Are you talking about v7.1? Because prior to v7.1 I do not think you

> > can implement an AREA plugin in Java. I think it has to be C.
> >
> > --
> > Carey Matthew Black
> > Remedy Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap Pick two.
> >
> >
> > On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> > > **
> > >
> > > Good Friday morning...finally.
> > >
> > > I'm new to the Java development world, and yet I've been tasked 
> > > with
>
> > > something fairly intermediate/advanced.
> > >
> > > Here's my situation:  I need to have Remedy communicate to a LDAP 
> > > for authentication (via AREA).  I can't use the stuff provided by 
> > > BMC/Remedy because it binds to the LDAP...and due to restrictive 
> > > security policies...it's not going to be done unless absolutely
> > necessary.
> > >
> > > So, here's my plan.  (I'm mirroring this off of another 
> > > application we
> >
> > > have [non-Remedy] that uses this LDAP for authentication).
> > >
> > > AREA plug-in.  Remedy passes authentication information to this
> > plug-in.
> > > The plug-in takes this information and attempts to authenticate to

> > > the
> >
> > > target LDAP.  If successful, passes message back to Remedy that 
> > > they're OK to log in, otherwise not.
> > >
> > > It sort-of reminds me of a brute-force type of login for 
> > > hacking...but
> >
> > > it's not.
> > >
> > > Does anyone have any sample code of a Java plug-in??  (Maybe not 
> > > necessarily for AREA authentication...but just some small app that

> > > demonstrates the classes and methods that the plug-in server use 
> > > [and more specifically, the structure and syntax]).
> > >
> > > I've got the Integrating manual, and it's got a lot of samples, 
> > > but they're mostly in C...  The samples they do provide for Java 
> > > aren't used with AREA or the plug-in server.
> > >
> > >
> > > Thanks!
> > > J.T. Davies
> > > New Edge Networks, Inc.
> > > An EarthLink Company __20060125___This
> > > posting was submitted with HTML in it___
> >
> > 
> > __
> > __
> > ___
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> > ARSlist:"Where the Answers Are"
> >
> > ___

Re: Product and Operational Catalog

[Ben Cantatore]

I did, and off the top of my head it impacts:

requests
any auto ticket submits
had to modify accelerator views and workflow

So doable, but requires some work. 

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946



Don Simmons <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/21/2007 03:21 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Product and Operational Catalog






** 
Has anyone made the Product or Operational Catalog required?  If so,  what 
is the down side or is there a downside?
 
Don

Kick back and relax with hot games and cool activities at the Messenger 
Café. Play now!
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Re: Computer just beeps five sets of four beeps

[Kaiser Norm E CIV USAF 96 CS/SCCE]

It's always the easy stuff that gets you.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

Okay, problem solved. There was a power cord not plugged in properly.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, September 21, 2007 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

** 
Gary,
 
A lot of the new HPs have diagnostic lights on the motherboard.
 
Michael



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 1:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: Computer just beeps five sets of four beeps


** 

When we turn on this computer, it just beeps five sets of four beeps. It
never boots up, the fan doesn't come on. It is an HP computer, and we
cannot find the BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't find
anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

__20060125___This posting was submitted with HTML in
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sharing this information with unauthorized individuals.  If you received
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Re: Computer just beeps five sets of four beeps

[Opela, Gary L Contr OC-ALC/ITMA]

Okay, problem solved. There was a power cord not plugged in properly.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, September 21, 2007 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

** 
Gary,
 
A lot of the new HPs have diagnostic lights on the motherboard.
 
Michael



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 1:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: Computer just beeps five sets of four beeps


** 

When we turn on this computer, it just beeps five sets of four beeps. It
never boots up, the fan doesn't come on. It is an HP computer, and we
cannot find the BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't find
anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

__20060125___This posting was submitted with HTML in
it___ The information contained in this email may be privileged,
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advised that they may face penalties under state and federal law for
sharing this information with unauthorized individuals.  If you received
this email in error, please reply to the sender that you have received
this information in error.  Also, please delete this email after
replying to the sender. 
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Re: Computer just beeps five sets of four beeps

[Kaiser Norm E CIV USAF 96 CS/SCCE]

There are some other possibilities:

- Improperly seated memory module
- Improperly seated expansion card
- Improperly seated processor
- System fan/heatsink not grounded against processor

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

Thanks Veerzal. We've looked at several of these sites, but none of them
have a 4-4-4-4-4 combo. I was wondering it it was just a four beep
repeated five times, instead of five sets of four beeps being one error
message, maybe it just repeated the four short beep (bad timer) error
message five times.

That indicates a bad motherboard.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Oza, Veeral
Sent: Friday, September 21, 2007 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

May be this could help
 
http://www.computerhope.com/beep.htm
 
Regards,
Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327



From: Action Request System discussion list(ARSList) on behalf of Opela,
Gary L Contr OC-ALC/ITMA
Sent: Fri 9/21/2007 2:10 PM
To: arslist@ARSLIST.ORG
Subject: OT: Computer just beeps five sets of four beeps


** 

When we turn on this computer, it just beeps five sets of four beeps. It
never boots up, the fan doesn't come on. It is an HP computer, and we
cannot find the BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't find
anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

__20060125___This posting was submitted with HTML in
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Re: Computer just beeps five sets of four beeps

[Durrant, Michael M. - ITSD]

Gary,
 
A lot of the new HPs have diagnostic lights on the motherboard.
 
Michael



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, September 21, 2007 1:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: Computer just beeps five sets of four beeps


** 

When we turn on this computer, it just beeps five sets of four beeps. It
never boots up, the fan doesn't come on. It is an HP computer, and we
cannot find the BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't find
anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

__20060125___This posting was submitted with HTML in
it___ 

The information contained in this email may be privileged, confidential or 
otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
delete this email after replying to the sender.

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Product and Operational Catalog

[Don Simmons]

Has anyone made the Product or Operational Catalog required?  If so,  what is 
the down side or is there a downside?
 
Don
_
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http://www.cafemessenger.com?ocid=TXT_TAGLM_SeptWLtagline
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Re: Mysterious Midtier Error

[Shellman, David]

Norm,

What patch level of MidTier?

We periodically had a caught exception issue with various patches of 6.3
Midtier although we didn't get login denied.  We had a display only form
that would load data into fields when it would open.  We were able to
trace it back to something with the way that had date/time formatting.
We would flush cache or change Midtier servers and the issue might
disappear for two or three days.  Maybe two weeks and then it would come
back again.  Then we would rush to switch Midtier servers again.  We
finally upgraded the Midtier servers to 7.0.1 Patch 3 and we never saw
the issue again.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Oh, yeah...good idea.  Forgot about that one.  I'll have them check.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Oh... hey.. how about a more obvious option...a Pop-up blocker?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> Oops.. I reread the original post... only 2 of the 20,000 are having
issues
>
> Are you sure they are not opening the form.. then getting a cup of
> coffee then coming back (+15 minutes later) to fill out the form and
> then getting a timeout? (It may only take the user 20 seconds to fill
> out the form after it loads... but were they waiting for it?)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.


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Re: Computer just beeps five sets of four beeps

[Opela, Gary L Contr OC-ALC/ITMA]

Thanks Veerzal. We've looked at several of these sites, but none of them
have a 4-4-4-4-4 combo. I was wondering it it was just a four beep
repeated five times, instead of five sets of four beeps being one error
message, maybe it just repeated the four short beep (bad timer) error
message five times.

That indicates a bad motherboard.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Oza, Veeral
Sent: Friday, September 21, 2007 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Computer just beeps five sets of four beeps

May be this could help
 
http://www.computerhope.com/beep.htm
 
Regards,
Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327



From: Action Request System discussion list(ARSList) on behalf of Opela,
Gary L Contr OC-ALC/ITMA
Sent: Fri 9/21/2007 2:10 PM
To: arslist@ARSLIST.ORG
Subject: OT: Computer just beeps five sets of four beeps


** 

When we turn on this computer, it just beeps five sets of four beeps. It
never boots up, the fan doesn't come on. It is an HP computer, and we
cannot find the BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't find
anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

__20060125___This posting was submitted with HTML in
it___ 


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Re: Computer just beeps five sets of four beeps

[Oza, Veeral]

May be this could help
 
http://www.computerhope.com/beep.htm
 
Regards,
Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327



From: Action Request System discussion list(ARSList) on behalf of Opela, Gary L 
Contr OC-ALC/ITMA
Sent: Fri 9/21/2007 2:10 PM
To: arslist@ARSLIST.ORG
Subject: OT: Computer just beeps five sets of four beeps


** 

When we turn on this computer, it just beeps five sets of four beeps. It never 
boots up, the fan doesn't come on. It is an HP computer, and we cannot find the 
BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't find anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 

__20060125___This posting was submitted with HTML in it___ 

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SQL Issue

[Oza, Veeral]

Hi All,
 
I have been struggling with issue from quite a few days.
I dont want to read any data from any form. My SQL Query is dynamic. It does 
not pull data from any table.

Select distinct DATEADD(wk, DATEDIFF(wk,0,DATEADD(day, z.num, '2007/09/18')), 
0) firstDayOfWeek 
FROM ( SELECT b10.i + b9.i + b8.i + b7.i + b6.i + b5.i + b4.i + b3.i + b2.i + 
b1.i + b0.i num
FROM (SELECT 0 i UNION ALL SELECT 1) b0
CROSS JOIN (SELECT 0 i UNION ALL SELECT 2) b1
CROSS JOIN (SELECT 0 i UNION ALL SELECT 4) b2
CROSS JOIN (SELECT 0 i UNION ALL SELECT 8) b3
CROSS JOIN (SELECT 0 i UNION ALL SELECT 16) b4
CROSS JOIN (SELECT 0 i UNION ALL SELECT 32) b5
CROSS JOIN (SELECT 0 i UNION ALL SELECT 64) b6
CROSS JOIN (SELECT 0 i UNION ALL SELECT 128) b7
CROSS JOIN (SELECT 0 i UNION ALL SELECT 256) b8
CROSS JOIN (SELECT 0 i UNION ALL SELECT 512) b9
CROSS JOIN (SELECT 0 i UNION ALL SELECT 1024) b10
) z WHERE z.num <= DATEDIFF(day, '2007/09/18', '2007/10/18')

Result: 
2007-09-17 00:00:00.000
2007-09-24 00:00:00.000
2007-10-01 00:00:00.000
2007-10-08 00:00:00.000
2007-10-15 00:00:00.000

I tried to do this in SQL itself so that it returns me a single row of a comma 
seperated values, but i was not able to do that.
I need this result 
2007-09-17 00:00:00.000
2007-09-24 00:00:00.000
2007-10-01 00:00:00.000
2007-10-08 00:00:00.000
2007-10-15 00:00:00.000
in a table field

OR

2007-09-17 00:00:00.000, 2007-09-24 00:00:00.000, 2007-10-01 00:00:00.000, 
2007-10-08 00:00:00.000, 2007-10-15 00:00:00.000 
in a char field.
 
Environment:
ITSM 7.0.1
SQL Server 2000
Windows 2003 server.
 
Please help me to resolve this one.

Regards,
Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327

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SRMS Error in ITSM 7

[Matthew Perrault]

All,

First question: Is anyone out there using SRMS in ITSM 7?

 

If you are here's my issue:

I set up a Work Order Template and a Task Template and associated the
Task Template to the Work Order Template.

Yet when I try and use the Request I get the following error:

Error Code: 1440853

ARCreateEntry - No work order manager group could be found. Manually
select a group from the menus. If no group with an individual in the
functional role of work order manager is defined, notify your System
Administrator.

 

I looked at the Work Order and Task Templates and they have the correct
Support Group set as the Assignee. That Support Group has me as well as
one other person set as the Work Order Manager.

I have looked at everything and it looks correct. 

Any thoughts on what might be causing this?

 

ARS 7.0.1 Patch 4

ITSM 7.01 Patch 4

MS Sql Server 2000

Microsoft 2003

 

Thanks,

Matthew

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OT: Computer just beeps five sets of four beeps

[Opela, Gary L Contr OC-ALC/ITMA]

When we turn on this computer, it just beeps five sets of four beeps. It
never boots up, the fan doesn't come on. It is an HP computer, and we
cannot find the BIOS codes anywhere.

 

PS: Sorry this is so off topic, but I've Googled it and couldn't find
anything.

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

 


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Re: Mysterious Midtier Error

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Nope, no Crystal at all involved.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Payne, George
Sent: Friday, September 21, 2007 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Ok...I know that this is grasping here; but sometimes that works.

Is the routine that they're trying to initiate trying to pull up a
Crystal Report on the tail end of it??

If so, check to see if they have a ";" in their password.  The "access
denied" could be an ODBC call the database and the password is getting
truncated by the EOL character.

Gp

George Payne
Corporate Applications Developer
Electric Reliability Council of Texas
(512) 248-3940
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Norm..


Ok... so we went from 20,000 users to 2 users

Me thinks me smells a mapping of multiple persons to single ARS 'Login
Name' values? (With a Read license)?


-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> Definitely not a timeout.  They fill out the form in less than 20
> seconds, click SUBMIT, and BAM!
>
> And both users have standard READ (not read restricted) licenses.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 1:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mysterious Midtier Error
>
> Norm,
>
> Could it be a timeout issue? (Could their session have expired?)
> Could they be using a "shared read-restricted" account that someone
> else did a "log-out" of while they were filling out the form? ( and
> invalidated their session)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]>
> wrote:
> > **
> >
> >
> >
> > Hi everyone:
> >
> >
> >
> > Some users are experiencing a very rare error in one of my Midtier
> apps.
> > The app allows them to submit a trouble ticket.  At this one site
> there are
> > over 20,000 users using it.  Two of those users, however, get an,
> "Exception
> > caught: Access denied" error when they click the SUBMIT button.
> >
> >
> >
> > I'm at a loss.  I don't know why thousands of other users can use it
> fine
> > but these two can't.  Further complicating the issue is that these
> users are
> > in Georgia while I'm in Florida, so I can't see with my own two eyes
> what
> > they're doing.
> >
> >
> >
> > So this is a call for any brainstorming.  Any ideas at what might be
> up are
> > very appreciated.
> >
> >
> >
> > ARS. 6.3
> > Midtier 6.3
> > MS SQL 2000


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Re: Mysterious Midtier Error

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Oh, yeah...good idea.  Forgot about that one.  I'll have them check.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Oh... hey.. how about a more obvious option...a Pop-up blocker?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> Oops.. I reread the original post... only 2 of the 20,000 are having
issues
>
> Are you sure they are not opening the form.. then getting a cup of
> coffee then coming back (+15 minutes later) to fill out the form and
> then getting a timeout? (It may only take the user 20 seconds to fill
> out the form after it loads... but were they waiting for it?)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.


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Re: Mysterious Midtier Error

[Carey Matthew Black]

Oh... hey.. how about a more obvious option...a Pop-up blocker?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> Oops.. I reread the original post... only 2 of the 20,000 are having 
> issues
>
> Are you sure they are not opening the form.. then getting a cup of
> coffee then coming back (+15 minutes later) to fill out the form and
> then getting a timeout? (It may only take the user 20 seconds to fill
> out the form after it loads... but were they waiting for it?)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.

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Re: Sample java LDAP plugin

[Axton]

>From the config guide:

AREA-LDAP-Bind-User: The distinguished name (DN) of the user account
that the AREA LDAP plug-in uses to find the user object using the User
Search filter. If the DN is not specified, the AREA LDAP plug-in uses
an anonymous login to find the user object.

If the target directory service does not allow anonymous access, you
must specify a Distinguished Name and Password; otherwise, the plug-in
cannot determine the  distinguished name of the user.

An example of this option is:
AREA-LDAP-Bind-User: ldapesslab\admin

Looks to me that if you leave this null, you may be able to meet your
security requirements.  The sample area plug-in code looks to do what
you want.

Axton Grams

On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> Possibility.  However, I think the lack of native Java support will
> provide an argument to upgrade to 7.1(.1) sooner rather than later.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 11:08 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Sample java LDAP plugin
>
> J.T.
>
> However  :) And I am sure this would not be supported by BMC...
>
> I have wondered if you could use the v7.1 Plugin server with a v7.0.1 or
> v6.3 ARS server.
>
> If the communications between the ARS server and the plugin server did
> not change... then I would think this might be a possibility. Again..
> you would be well outside the "supported" box but it might work.
>
> In theory the Plugin Server could be running on a remote server too...
> but that is a different story too.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> > Hi Carey,
> >
> > Well crap!  We're on 7.0.1
> >
> > J.T.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> > Sent: Friday, September 21, 2007 9:14 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Sample java LDAP plugin
> >
> > J.T.
> >
> > Are you talking about v7.1? Because prior to v7.1 I do not think you
> > can implement an AREA plugin in Java. I think it has to be C.
> >
> > --
> > Carey Matthew Black
> > Remedy Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap Pick two.
> >
> >
> > On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> > > **
> > >
> > > Good Friday morning...finally.
> > >
> > > I'm new to the Java development world, and yet I've been tasked with
>
> > > something fairly intermediate/advanced.
> > >
> > > Here's my situation:  I need to have Remedy communicate to a LDAP
> > > for authentication (via AREA).  I can't use the stuff provided by
> > > BMC/Remedy because it binds to the LDAP...and due to restrictive
> > > security policies...it's not going to be done unless absolutely
> > necessary.
> > >
> > > So, here's my plan.  (I'm mirroring this off of another application
> > > we
> >
> > > have [non-Remedy] that uses this LDAP for authentication).
> > >
> > > AREA plug-in.  Remedy passes authentication information to this
> > plug-in.
> > > The plug-in takes this information and attempts to authenticate to
> > > the
> >
> > > target LDAP.  If successful, passes message back to Remedy that
> > > they're OK to log in, otherwise not.
> > >
> > > It sort-of reminds me of a brute-force type of login for
> > > hacking...but
> >
> > > it's not.
> > >
> > > Does anyone have any sample code of a Java plug-in??  (Maybe not
> > > necessarily for AREA authentication...but just some small app that
> > > demonstrates the classes and methods that the plug-in server use
> > > [and more specifically, the structure and syntax]).
> > >
> > > I've got the Integrating manual, and it's got a lot of samples, but
> > > they're mostly in C...  The samples they do provide for Java aren't
> > > used with AREA or the plug-in server.
> > >
> > >
> > > Thanks!
> > > J.T. Davies
> > > New Edge Networks, Inc.
> > > An EarthLink Company __20060125___This
> > > posting was submitted with HTML in it___
> >
> > __
> > __
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > ARSlist:"Where the Answers Are"
> >
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> >
>
> 
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> the Answers Are"
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> _

Re: Mysterious Midtier Error

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Unless they are lying to me (which is always possible in end user land),
they take the 20 seconds to fill out the form and click SUBMIT
immediately.  No cup of coffee in between.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Oops.. I reread the original post... only 2 of the 20,000 are having
issues

Are you sure they are not opening the form.. then getting a cup of
coffee then coming back (+15 minutes later) to fill out the form and
then getting a timeout? (It may only take the user 20 seconds to fill
out the form after it loads... but were they waiting for it?)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> Norm..
>
>
> Ok... so we went from 20,000 users to 2 users
>
> Me thinks me smells a mapping of multiple persons to single ARS 'Login
> Name' values? (With a Read license)?
>
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> > Definitely not a timeout.  They fill out the form in less than 20
> > seconds, click SUBMIT, and BAM!
> >
> > And both users have standard READ (not read restricted) licenses.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> > Sent: Friday, September 21, 2007 1:37 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Mysterious Midtier Error
> >
> > Norm,
> >
> > Could it be a timeout issue? (Could their session have expired?)
> > Could they be using a "shared read-restricted" account that someone
> > else did a "log-out" of while they were filling out the form? ( and
> > invalidated their session)
> >
> > --
> > Carey Matthew Black
> > Remedy Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap Pick two.
> >
> >
> > On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]>
> > wrote:
> > > **
> > >
> > >
> > >
> > > Hi everyone:
> > >
> > >
> > >
> > > Some users are experiencing a very rare error in one of my Midtier
> > apps.
> > > The app allows them to submit a trouble ticket.  At this one site
> > there are
> > > over 20,000 users using it.  Two of those users, however, get an,
> > "Exception
> > > caught: Access denied" error when they click the SUBMIT button.
> > >
> > >
> > >
> > > I'm at a loss.  I don't know why thousands of other users can use
it
> > fine
> > > but these two can't.  Further complicating the issue is that these
> > users are
> > > in Georgia while I'm in Florida, so I can't see with my own two
eyes
> > what
> > > they're doing.
> > >
> > >
> > >
> > > So this is a call for any brainstorming.  Any ideas at what might
be
> > up are
> > > very appreciated.
> > >
> > >
> > >
> > > ARS. 6.3
> > > Midtier 6.3
> > > MS SQL 2000
>


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Re: Mysterious Midtier Error

[Payne, George]

Ok...I know that this is grasping here; but sometimes that works.

Is the routine that they're trying to initiate trying to pull up a
Crystal Report on the tail end of it??

If so, check to see if they have a ";" in their password.  The "access
denied" could be an ODBC call the database and the password is getting
truncated by the EOL character.

Gp

George Payne
Corporate Applications Developer
Electric Reliability Council of Texas
(512) 248-3940
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Norm..


Ok... so we went from 20,000 users to 2 users

Me thinks me smells a mapping of multiple persons to single ARS 'Login
Name' values? (With a Read license)?


-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> Definitely not a timeout.  They fill out the form in less than 20
> seconds, click SUBMIT, and BAM!
>
> And both users have standard READ (not read restricted) licenses.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 1:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mysterious Midtier Error
>
> Norm,
>
> Could it be a timeout issue? (Could their session have expired?)
> Could they be using a "shared read-restricted" account that someone
> else did a "log-out" of while they were filling out the form? ( and
> invalidated their session)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]>
> wrote:
> > **
> >
> >
> >
> > Hi everyone:
> >
> >
> >
> > Some users are experiencing a very rare error in one of my Midtier
> apps.
> > The app allows them to submit a trouble ticket.  At this one site
> there are
> > over 20,000 users using it.  Two of those users, however, get an,
> "Exception
> > caught: Access denied" error when they click the SUBMIT button.
> >
> >
> >
> > I'm at a loss.  I don't know why thousands of other users can use it
> fine
> > but these two can't.  Further complicating the issue is that these
> users are
> > in Georgia while I'm in Florida, so I can't see with my own two eyes
> what
> > they're doing.
> >
> >
> >
> > So this is a call for any brainstorming.  Any ideas at what might be
> up are
> > very appreciated.
> >
> >
> >
> > ARS. 6.3
> > Midtier 6.3
> > MS SQL 2000


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Re: Mysterious Midtier Error

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Thanks.

Yes, these 20,000 users are all at the same location.

I cannot Webex, Remote Desktop, or anything else because the firewall is
closed.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Friday, September 21, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

** 
Are they the only two users on that location?
 
I would suggest using a different tool like webex, adobe connect,
windows live, landesk, etc. to watch what they are doing.
 
Also some other things would be to have them log in with different
accounts and try different PCs.  You should try logging in with their
accounts from your location as well and try it.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Mysterious Midtier Error


** 

Hi everyone:

 

Some users are experiencing a very rare error in one of my
Midtier apps.  The app allows them to submit a trouble ticket.  At this
one site there are over 20,000 users using it.  Two of those users,
however, get an, "Exception caught: Access denied" error when they click
the SUBMIT button.

 

I'm at a loss.  I don't know why thousands of other users can
use it fine but these two can't.  Further complicating the issue is that
these users are in Georgia while I'm in Florida, so I can't see with my
own two eyes what they're doing.

 

So this is a call for any brainstorming.  Any ideas at what
might be up are very appreciated.

 

ARS. 6.3

Midtier 6.3

MS SQL 2000

__20060125___This posting was submitted with
HTML in it___ 

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 . If you cannot access
hyperlink, please e-mail sender. 
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Re: Mysterious Midtier Error

[Carey Matthew Black]

Oops.. I reread the original post... only 2 of the 20,000 are having issues

Are you sure they are not opening the form.. then getting a cup of
coffee then coming back (+15 minutes later) to fill out the form and
then getting a timeout? (It may only take the user 20 seconds to fill
out the form after it loads... but were they waiting for it?)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> Norm..
>
>
> Ok... so we went from 20,000 users to 2 users
>
> Me thinks me smells a mapping of multiple persons to single ARS 'Login
> Name' values? (With a Read license)?
>
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
> > Definitely not a timeout.  They fill out the form in less than 20
> > seconds, click SUBMIT, and BAM!
> >
> > And both users have standard READ (not read restricted) licenses.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> > Sent: Friday, September 21, 2007 1:37 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Mysterious Midtier Error
> >
> > Norm,
> >
> > Could it be a timeout issue? (Could their session have expired?)
> > Could they be using a "shared read-restricted" account that someone
> > else did a "log-out" of while they were filling out the form? ( and
> > invalidated their session)
> >
> > --
> > Carey Matthew Black
> > Remedy Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap Pick two.
> >
> >
> > On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
> > wrote:
> > > **
> > >
> > >
> > >
> > > Hi everyone:
> > >
> > >
> > >
> > > Some users are experiencing a very rare error in one of my Midtier
> > apps.
> > > The app allows them to submit a trouble ticket.  At this one site
> > there are
> > > over 20,000 users using it.  Two of those users, however, get an,
> > "Exception
> > > caught: Access denied" error when they click the SUBMIT button.
> > >
> > >
> > >
> > > I'm at a loss.  I don't know why thousands of other users can use it
> > fine
> > > but these two can't.  Further complicating the issue is that these
> > users are
> > > in Georgia while I'm in Florida, so I can't see with my own two eyes
> > what
> > > they're doing.
> > >
> > >
> > >
> > > So this is a call for any brainstorming.  Any ideas at what might be
> > up are
> > > very appreciated.
> > >
> > >
> > >
> > > ARS. 6.3
> > > Midtier 6.3
> > > MS SQL 2000
>

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Re: Mysterious Midtier Error

[Pierson, Shawn]

Are they the only two users on that location?

I would suggest using a different tool like webex, adobe connect,
windows live, landesk, etc. to watch what they are doing.

Also some other things would be to have them log in with different
accounts and try different PCs.  You should try logging in with their
accounts from your location as well and try it.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Mysterious Midtier Error


**

Hi everyone:



Some users are experiencing a very rare error in one of my
Midtier apps.  The app allows them to submit a trouble ticket.  At this
one site there are over 20,000 users using it.  Two of those users,
however, get an, "Exception caught: Access denied" error when they click
the SUBMIT button.



I'm at a loss.  I don't know why thousands of other users can
use it fine but these two can't.  Further complicating the issue is that
these users are in Georgia while I'm in Florida, so I can't see with my
own two eyes what they're doing.



So this is a call for any brainstorming.  Any ideas at what
might be up are very appreciated.



ARS. 6.3

Midtier 6.3

MS SQL 2000

__20060125___This posting was submitted with
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Re: Mysterious Midtier Error

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Yes...re-read my original post.  20,000 users total, two of whom get the
error.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Norm..


Ok... so we went from 20,000 users to 2 users

Me thinks me smells a mapping of multiple persons to single ARS 'Login
Name' values? (With a Read license)?


-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> Definitely not a timeout.  They fill out the form in less than 20
> seconds, click SUBMIT, and BAM!
>
> And both users have standard READ (not read restricted) licenses.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 1:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mysterious Midtier Error
>
> Norm,
>
> Could it be a timeout issue? (Could their session have expired?)
> Could they be using a "shared read-restricted" account that someone
> else did a "log-out" of while they were filling out the form? ( and
> invalidated their session)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]>
> wrote:
> > **
> >
> >
> >
> > Hi everyone:
> >
> >
> >
> > Some users are experiencing a very rare error in one of my Midtier
> apps.
> > The app allows them to submit a trouble ticket.  At this one site
> there are
> > over 20,000 users using it.  Two of those users, however, get an,
> "Exception
> > caught: Access denied" error when they click the SUBMIT button.
> >
> >
> >
> > I'm at a loss.  I don't know why thousands of other users can use it
> fine
> > but these two can't.  Further complicating the issue is that these
> users are
> > in Georgia while I'm in Florida, so I can't see with my own two eyes
> what
> > they're doing.
> >
> >
> >
> > So this is a call for any brainstorming.  Any ideas at what might be
> up are
> > very appreciated.
> >
> >
> >
> > ARS. 6.3
> > Midtier 6.3
> > MS SQL 2000


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Re: Mysterious Midtier Error

[Carey Matthew Black]

Norm..


Ok... so we went from 20,000 users to 2 users

Me thinks me smells a mapping of multiple persons to single ARS 'Login
Name' values? (With a Read license)?


-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
> Definitely not a timeout.  They fill out the form in less than 20
> seconds, click SUBMIT, and BAM!
>
> And both users have standard READ (not read restricted) licenses.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 1:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mysterious Midtier Error
>
> Norm,
>
> Could it be a timeout issue? (Could their session have expired?)
> Could they be using a "shared read-restricted" account that someone
> else did a "log-out" of while they were filling out the form? ( and
> invalidated their session)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
> wrote:
> > **
> >
> >
> >
> > Hi everyone:
> >
> >
> >
> > Some users are experiencing a very rare error in one of my Midtier
> apps.
> > The app allows them to submit a trouble ticket.  At this one site
> there are
> > over 20,000 users using it.  Two of those users, however, get an,
> "Exception
> > caught: Access denied" error when they click the SUBMIT button.
> >
> >
> >
> > I'm at a loss.  I don't know why thousands of other users can use it
> fine
> > but these two can't.  Further complicating the issue is that these
> users are
> > in Georgia while I'm in Florida, so I can't see with my own two eyes
> what
> > they're doing.
> >
> >
> >
> > So this is a call for any brainstorming.  Any ideas at what might be
> up are
> > very appreciated.
> >
> >
> >
> > ARS. 6.3
> > Midtier 6.3
> > MS SQL 2000

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Re: Mysterious Midtier Error

[Kaiser Norm E CIV USAF 96 CS/SCCE]

No, nothing custom and nothing gets written to the file system.  What's
especially odd is that 19,000 other users use the app just fine.

I agree, however--it's probably an IE issue.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, September 21, 2007 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

It doesn't sound like its an AR System error - it sounds like your web
server, Java Servlet Engine, or a Java component running on the servlet
engine are throwing the exception.  

Do you have any custom JavaScript actions that are running - perhaps
something that is writing a file to the local drive?  I have seen
problems like that when users are running under Windows with a
restricted user account.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Definitely not a timeout.  They fill out the form in less than 20
seconds, click SUBMIT, and BAM!

And both users have standard READ (not read restricted) licenses.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Norm,

Could it be a timeout issue? (Could their session have expired?) Could
they be using a "shared read-restricted" account that someone else did a
"log-out" of while they were filling out the form? ( and invalidated
their session)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> **
>
>
>
> Hi everyone:
>
>
>
> Some users are experiencing a very rare error in one of my Midtier
apps.
> The app allows them to submit a trouble ticket.  At this one site
there are
> over 20,000 users using it.  Two of those users, however, get an,
"Exception
> caught: Access denied" error when they click the SUBMIT button.
>
>
>
> I'm at a loss.  I don't know why thousands of other users can use it
fine
> but these two can't.  Further complicating the issue is that these
users are
> in Georgia while I'm in Florida, so I can't see with my own two eyes
what
> they're doing.
>
>
>
> So this is a call for any brainstorming.  Any ideas at what might be
up are
> very appreciated.
>
>
>
> ARS. 6.3
> Midtier 6.3
> MS SQL 2000


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Re: Mysterious Midtier Error

[Durrant, Michael M. - ITSD]

It doesn't sound like its an AR System error - it sounds like your web
server, Java Servlet Engine, or a Java component running on the servlet
engine are throwing the exception.  

Do you have any custom JavaScript actions that are running - perhaps
something that is writing a file to the local drive?  I have seen
problems like that when users are running under Windows with a
restricted user account.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Definitely not a timeout.  They fill out the form in less than 20
seconds, click SUBMIT, and BAM!

And both users have standard READ (not read restricted) licenses.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Norm,

Could it be a timeout issue? (Could their session have expired?) Could
they be using a "shared read-restricted" account that someone else did a
"log-out" of while they were filling out the form? ( and invalidated
their session)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> **
>
>
>
> Hi everyone:
>
>
>
> Some users are experiencing a very rare error in one of my Midtier
apps.
> The app allows them to submit a trouble ticket.  At this one site
there are
> over 20,000 users using it.  Two of those users, however, get an,
"Exception
> caught: Access denied" error when they click the SUBMIT button.
>
>
>
> I'm at a loss.  I don't know why thousands of other users can use it
fine
> but these two can't.  Further complicating the issue is that these
users are
> in Georgia while I'm in Florida, so I can't see with my own two eyes
what
> they're doing.
>
>
>
> So this is a call for any brainstorming.  Any ideas at what might be
up are
> very appreciated.
>
>
>
> ARS. 6.3
> Midtier 6.3
> MS SQL 2000


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unauthorized individuals.  If you received this email in error, please reply to 
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Re: AR 7.0.1 Windows 2003 install on a remote DB2 database

[Troy Sasso]

Hi Tony,

Thanks.  Unfortunately, the installer options under
the DB2 section do not allow for the password to be
entered for AR 7.0.1, just the Username.  



Troy





--- Tony Worthington <[EMAIL PROTECTED]>
wrote:

> We always ran into issues using a non-default
> password -- even after the 
> installer started letting you specify your own.  It
> would crap out at 
> various stages, depending on the version and patch
> level.  We're on Orcale 
> though, so it might not be applicable.
> 
> Why not use the defaults, and change them after
> you're installed?
> 
> :-)
> 
> 
> -- 
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
> 
> 
> 
> Troy Sasso <[EMAIL PROTECTED]> 
> Sent by: "Action Request System discussion
> list(ARSList)" 
> 
> 09/21/2007 11:10 AM
> Please respond to
> arslist@ARSLIST.ORG
> 
> 
> To
> arslist@ARSLIST.ORG
> cc
> 
> Subject
> AR 7.0.1 Windows 2003 install on a remote DB2
> database
> 
> 
> 
> 
> 
> 
> Hi everyone,
> 
> We're running into issues on our base AR install
> with
> the script wanting to utilize the ARAdmin username
> and
> AR#Admin# password to build the ARSystem tablespace
> on
> DB2.
> 
> When we built this on HP Unix we were able to
> manipulate the arinstall.sh and force the use of
> another username ie: ARS and a password that had no
> #
> characters in it.
> 
> How do we get around this with the Windows AR
> install
> script for DB2??
> 
> 
> Thanks!!
> 
> Troy
> 
> 
>  
>

> Boardwalk for $500? In 2007? Ha! Play Monopoly Here
> and Now (it's updated 
> for today's economy) at Yahoo! Games.
>
http://get.games.yahoo.com/proddesc?gamekey=monopolyherenow
> 
> 
>
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> www.arslist.org ARSlist:"Where 
> the Answers Are"
> 
> 
> CONFIDENTIALITY NOTICE: 
> This is a transmission from Kohl's Department
> Stores, Inc.
> and may contain information which is confidential
> and proprietary.
> If you are not the addressee, any disclosure,
> copying or distribution or use of the contents of
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> 





   

Boardwalk for $500? In 2007? Ha! Play Monopoly Here and Now (it's updated for 
today's economy) at Yahoo! Games.
http://get.games.yahoo.com/proddesc?gamekey=monopolyherenow  

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Re: Mysterious Midtier Error

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Definitely not a timeout.  They fill out the form in less than 20
seconds, click SUBMIT, and BAM!

And both users have standard READ (not read restricted) licenses.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

Norm,

Could it be a timeout issue? (Could their session have expired?)
Could they be using a "shared read-restricted" account that someone
else did a "log-out" of while they were filling out the form? ( and
invalidated their session)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> **
>
>
>
> Hi everyone:
>
>
>
> Some users are experiencing a very rare error in one of my Midtier
apps.
> The app allows them to submit a trouble ticket.  At this one site
there are
> over 20,000 users using it.  Two of those users, however, get an,
"Exception
> caught: Access denied" error when they click the SUBMIT button.
>
>
>
> I'm at a loss.  I don't know why thousands of other users can use it
fine
> but these two can't.  Further complicating the issue is that these
users are
> in Georgia while I'm in Florida, so I can't see with my own two eyes
what
> they're doing.
>
>
>
> So this is a call for any brainstorming.  Any ideas at what might be
up are
> very appreciated.
>
>
>
> ARS. 6.3
> Midtier 6.3
> MS SQL 2000


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the Answers Are"

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Re: Sample java LDAP plugin

[Davies, J.T.]

Possibility.  However, I think the lack of native Java support will
provide an argument to upgrade to 7.1(.1) sooner rather than later. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sample java LDAP plugin

J.T.

However  :) And I am sure this would not be supported by BMC...

I have wondered if you could use the v7.1 Plugin server with a v7.0.1 or
v6.3 ARS server.

If the communications between the ARS server and the plugin server did
not change... then I would think this might be a possibility. Again..
you would be well outside the "supported" box but it might work.

In theory the Plugin Server could be running on a remote server too...
but that is a different story too.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> Hi Carey,
>
> Well crap!  We're on 7.0.1
>
> J.T.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 9:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Sample java LDAP plugin
>
> J.T.
>
> Are you talking about v7.1? Because prior to v7.1 I do not think you 
> can implement an AREA plugin in Java. I think it has to be C.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Good Friday morning...finally.
> >
> > I'm new to the Java development world, and yet I've been tasked with

> > something fairly intermediate/advanced.
> >
> > Here's my situation:  I need to have Remedy communicate to a LDAP 
> > for authentication (via AREA).  I can't use the stuff provided by 
> > BMC/Remedy because it binds to the LDAP...and due to restrictive 
> > security policies...it's not going to be done unless absolutely
> necessary.
> >
> > So, here's my plan.  (I'm mirroring this off of another application 
> > we
>
> > have [non-Remedy] that uses this LDAP for authentication).
> >
> > AREA plug-in.  Remedy passes authentication information to this
> plug-in.
> > The plug-in takes this information and attempts to authenticate to 
> > the
>
> > target LDAP.  If successful, passes message back to Remedy that 
> > they're OK to log in, otherwise not.
> >
> > It sort-of reminds me of a brute-force type of login for 
> > hacking...but
>
> > it's not.
> >
> > Does anyone have any sample code of a Java plug-in??  (Maybe not 
> > necessarily for AREA authentication...but just some small app that 
> > demonstrates the classes and methods that the plug-in server use 
> > [and more specifically, the structure and syntax]).
> >
> > I've got the Integrating manual, and it's got a lot of samples, but 
> > they're mostly in C...  The samples they do provide for Java aren't 
> > used with AREA or the plug-in server.
> >
> >
> > Thanks!
> > J.T. Davies
> > New Edge Networks, Inc.
> > An EarthLink Company __20060125___This
> > posting was submitted with HTML in it___
>
> __
> __
> ___
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>
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Re: Sample java LDAP plugin

[Davies, J.T.]

I think I get the gist of it.

My understanding of the provided plug-in (and associated Remedy forms
for AREA config) is that Remedy would log-in/authenticate/bind to a LDAP
as some type of user (say "RemedyUser") that is allowed to log into the
LDAP.

>From there, Remedy would pass the users credentials to LDAP...something
like "Hi Mr. LDAP.  I am RemedyUser, already authorized to query your
directories.  I have this user, JoeUser, who needs to authenticate.  Is
his login and password correct?"  At which point, LDAP would respond
with a yay or nay.

What I'm trying to do is something like: "Hi Mr. LDAP.  I'm JoeUser with
xxx password. Am I authorized?".  At which point, a yay or nay would
result.  On a 'yay' result, Remedy would allow access.

Does my dummied-down sample muddy the water any more? :)

J.T.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 21, 2007 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sample java LDAP plugin

I think there is some terminology confusion.  In the universe of ldap,
the bind operation must be issued to check the authentication
credentials provided.  The pre-compiled plug-in may authenticate as some
user and have a persistent session (been too long since I used it, but I
see a place where username/password is stored to connect to the ldap
server).

There is a skeleton area plug-in for ldap included in the api for 7.0.1:
http://arswiki.org/projects/arapi/browser/releases/linux701p3/src/area/l
dap/arealdap.c

This may meet your needs, you just have to compile it.  It does not
support ssl, but it also does not store or create persistent sessions to
the ldap server.  It looks to simply bind using the credentials provided
by the user at the time they attempt to login, then passes a token back
to the arserver based on the results of the bind operation.

As I stated before, in ldap terms, 'bind' is synonymous with
'authenticate'.  To check a set of credentials, a bind operation
generates response that must be available to make a decision.


>From http://www.ietf.org/rfc/rfc2829.txt

5.1. Anonymous authentication procedure

   An LDAP client which has not successfully completed a bind operation
   on a connection is anonymously authenticated.
...

6.1. Digest authentication

   An LDAP client MAY determine whether the server supports this
   mechanism by performing a search request on the root DSE, requesting
   the supportedSASLMechanisms attribute, and checking whether the
   string "DIGEST-MD5" is present as a value of this attribute.

   In the first stage of authentication, when the client is performing
   an "initial authentication" as defined in section 2.1 of [4], the
   client sends a bind request in which the version number is 3, the
   authentication choice is sasl, the sasl mechanism name is "DIGEST-
   MD5", and the credentials are absent.  The client then waits for a
   response from the server to this request.

   The server will respond with a bind response in which the resultCode
   is saslBindInProgress, and the serverSaslCreds field is present.  The
   contents of this field is a string defined by "digest-challenge" in
   section 2.1.1 of [4].  The server SHOULD include a realm indication
   and MUST indicate support for UTF-8.

   The client will send a bind request with a distinct message id, in
   which the version number is 3, the authentication choice is sasl, the
   sasl mechanism name is "DIGEST-MD5", and the credentials contain the
   string defined by "digest-response" in section 2.1.2 of [4].  The
   serv-type is "ldap".

   The server will respond with a bind response in which the resultCode
   is either success, or an error indication.  If the authentication is
   successful and the server does not support subsequent authentication,
   then the credentials field is absent.  If the authentication is
   successful and the server supports subsequent authentication, then
   the credentials field contains the string defined by "response-auth"
   in section 2.1.3 of [4].   Support for subsequent authentication is
   OPTIONAL in clients and servers.
...

Axton Grams


On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> Hi Axton,
>
> Basically, we're going to take what the user enters in for 
> login/password and use that in an attempt to log in to the remote 
> LDAP...not using a bound connection.  The other application uses that 
> method, and the LDAP admins says its ok.
>
> J.T.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Friday, September 21, 2007 9:23 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Sample java LDAP plugin
>
> Prior to 7.1, AREA plug-ins must be written in C.  With 7.1, there is 
> a new java based plug-in server.
>
> The ldap bind is synonymous with a login attempt.  So when the area 
> plug-in binds to the ldap server as the authenticating

Re: Mysterious Midtier Error

[Carey Matthew Black]

Norm,

Could it be a timeout issue? (Could their session have expired?)
Could they be using a "shared read-restricted" account that someone
else did a "log-out" of while they were filling out the form? ( and
invalidated their session)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Hi everyone:
>
>
>
> Some users are experiencing a very rare error in one of my Midtier apps.
> The app allows them to submit a trouble ticket.  At this one site there are
> over 20,000 users using it.  Two of those users, however, get an, "Exception
> caught: Access denied" error when they click the SUBMIT button.
>
>
>
> I'm at a loss.  I don't know why thousands of other users can use it fine
> but these two can't.  Further complicating the issue is that these users are
> in Georgia while I'm in Florida, so I can't see with my own two eyes what
> they're doing.
>
>
>
> So this is a call for any brainstorming.  Any ideas at what might be up are
> very appreciated.
>
>
>
> ARS. 6.3
> Midtier 6.3
> MS SQL 2000

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Mysterious Midtier Error

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Hi everyone:

 

Some users are experiencing a very rare error in one of my Midtier apps.
The app allows them to submit a trouble ticket.  At this one site there
are over 20,000 users using it.  Two of those users, however, get an,
"Exception caught: Access denied" error when they click the SUBMIT
button.

 

I'm at a loss.  I don't know why thousands of other users can use it
fine but these two can't.  Further complicating the issue is that these
users are in Georgia while I'm in Florida, so I can't see with my own
two eyes what they're doing.

 

So this is a call for any brainstorming.  Any ideas at what might be up
are very appreciated.

 

ARS. 6.3

Midtier 6.3

MS SQL 2000


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Re: Sample java LDAP plugin

[Carey Matthew Black]

J.T.

However  :) And I am sure this would not be supported by BMC...

I have wondered if you could use the v7.1 Plugin server with a v7.0.1
or v6.3 ARS server.

If the communications between the ARS server and the plugin server did
not change... then I would think this might be a possibility. Again..
you would be well outside the "supported" box but it might work.

In theory the Plugin Server could be running on a remote server too...
but that is a different story too.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> Hi Carey,
>
> Well crap!  We're on 7.0.1
>
> J.T.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 9:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Sample java LDAP plugin
>
> J.T.
>
> Are you talking about v7.1? Because prior to v7.1 I do not think you can
> implement an AREA plugin in Java. I think it has to be C.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Good Friday morning...finally.
> >
> > I'm new to the Java development world, and yet I've been tasked with
> > something fairly intermediate/advanced.
> >
> > Here's my situation:  I need to have Remedy communicate to a LDAP for
> > authentication (via AREA).  I can't use the stuff provided by
> > BMC/Remedy because it binds to the LDAP...and due to restrictive
> > security policies...it's not going to be done unless absolutely
> necessary.
> >
> > So, here's my plan.  (I'm mirroring this off of another application we
>
> > have [non-Remedy] that uses this LDAP for authentication).
> >
> > AREA plug-in.  Remedy passes authentication information to this
> plug-in.
> > The plug-in takes this information and attempts to authenticate to the
>
> > target LDAP.  If successful, passes message back to Remedy that
> > they're OK to log in, otherwise not.
> >
> > It sort-of reminds me of a brute-force type of login for hacking...but
>
> > it's not.
> >
> > Does anyone have any sample code of a Java plug-in??  (Maybe not
> > necessarily for AREA authentication...but just some small app that
> > demonstrates the classes and methods that the plug-in server use [and
> > more specifically, the structure and syntax]).
> >
> > I've got the Integrating manual, and it's got a lot of samples, but
> > they're mostly in C...  The samples they do provide for Java aren't
> > used with AREA or the plug-in server.
> >
> >
> > Thanks!
> > J.T. Davies
> > New Edge Networks, Inc.
> > An EarthLink Company __20060125___This
> > posting was submitted with HTML in it___
>
> 
> ___
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Re: Page Holder tab headers won't go back to being on one row

[Joe D'Souza]

Or you could try putting temporary short labels, save it, re-cache the
mid-tier server, and then return the labels back to what they were, save it
and then re-cache the mid-tier again.. I think that had worked for me in 6.3
when I faced a similar situation.

Cheers

Joe D'Souza

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Friday, September 21, 2007 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Page Holder tab headers won't go back to being on one row


I've had this problem in 6.3. I don't remember being able to fix it though.

You might try adding a page, saving, then removing the page. Also, you might
try wiping out any cached views you have on your client, if you are only
seeing it in the USER tool and not the ADMIN tool. I don't know if this
would work or not, but it's worth a try. I just thought of it, so that means
it probably won't work :)

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Friday, September 21, 2007 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Page Holder tab headers won't go back to being on one row

If this is on the full client but not the mid tier, I've a similar problem
and BMC opened it as a Defect.  The only difference is that in my case, I
can get it to go back to one row, but it pushes all the fields on all the
pages down in order to accommodate the row that is no longer there.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, September 21, 2007 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Page Holder tab headers won't go back to being on one row


Hi guys,
I have a page holder on a form all tab headers for which fit nicely on a row
till yesterday.

I experimented with bolding some of the tab header titles which made the tab
headers occupy two rows. On reversing the change, the headers won't go back
to one row.

Now, to get one row of headers, I have to widen the page holder almost two
inches more than it was before my experiment. It's annoying. I can't have
two rows and I don't have two extra inches.

Now, even if I hide some tabs, or shorten name of some headers, it just
won't go back to occupying one row.

Why is this a one way street? Anybody seen this, solved this?

Remedy Admin 7.0.1 p4. ARS 7.0.1 p3.
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.488 / Virus Database: 269.13.28/1021 - Release Date: 9/21/2007
2:02 PM

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Re: OT: Thoughts on Core ARS Licensing

[Kaiser Norm E CIV USAF 96 CS/SCCE]

There are dozens of rapid app solutions on the market.  Visual Studio is
the most obvious example.  One can buy a copy of VS (depending on the
version) for around $500 or less.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist
Sent: Friday, September 21, 2007 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

You say once BMC is selling ARSystem at a competitive price.

So, what is the competition and what does it sell for?

What is a competitive price? Many just go for free instead
if a product is priced too low.

[not that I haven't suggested something similar before,
and yes originally ARSystem was supposed to let you model
what is on paper and develop your own solutions, not
just be a BMC supporting platform for it's heavyweight products].

 Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: September 21, 2007 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

I can't help but agree with Norm 100% on this one.  There have been too
many instances in the past where I've been talking with other developers
and/or clients on non-Remedy related projects where the conversation
drifted onto a topic where we could use some sort of tool to help us
out.

In many cases, Remedy comes to mind.  For example, project management.
I tell my colleagues/clients that Remedy is great for what we're talking
about, but it is often the case that there is no way Remedy will be a
viable option due to the hefty price tag alone.

Am I mistaken or does ARS now support mySQL?  If this is the case, then
if ARS was reasonably priced, you could come up with rapid solutions or
create handy tools for "next to nothing".  I could see BMC making a lot
of money selling many low cost ARS instances over charging an arm and a
leg for a few ARS instances.

Once BMC has people hooked on Remedy (because they're selling it at a
competitive price), they could easily milk more money out of these
reduced price ARS sales by offering other services (e.g. support).

It just makes good business sense to me and is a "win-win" for all
parties involved.  

But, I do see one downside to this.  How would your existing customer
base feel knowing they've been dishing out mega bucks for years and then
see new customers pick up ARS for the cheap?

Ben

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Friday, September 21, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

Well I'm talking about selling just the core ARS as a *development*
system, not one of their turnkey apps.

I think it would be awesome if you could just buy the ARS with unlimited
licenses for $500-$1000 (without support, of course) like you can for
other development suites.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, September 21, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

** 
I have had discussions with VP's at Remedy --- When it was Remedy on
this.. But it was a no go... 
My Idea was just a little different.. in the sense that they release a
Free version once.. 
of their Helpdesk solution.. it was called Helpdesk Express.. you just
had to buy Remedy server and
licenses.. Which I thought was a Great Idea..  It for some reason never
took off.. 
Then I recommended and upgrade - slight to helpdesk express for ARS 5.x
or 6.x -- no app fee, but a license key
if you have support - 1 year at a time -- kind of a Lease program...
They never did that either
 
I have made suggestions like this in the past..   They have their
reasons..

 
On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote: 

** 

I apologize if you've already read this in another thread.  I
put this in a response to the ongoing IBM MRO thread but then realized
that it's a bit off that subject and I was hoping others would pass
their thoughts on the topic.  I figured a lot of listers wouldn't see my
response since it was in the IBM MRO thread, so I'm starting this new
one.  Sorry for "doubling." 

 

Anyway, here's the idea: I would like to see Remedy lower the
price on the AR System and the ARS user licenses.  They could do a full
push of ARS as a "Lego" development system--we give you the blocks, you
put them together.  By lowering the price of the ARS, the ARS platform
would be more viable as a solution for the types of tracking apps Bing
is referring to. 

 

The ARS is just too expensive for many companies...especially
when there are other development tools available for a much, much lower
price--with the Visual Studio on top of the pack. 

 

BMC

Re: How to get the form and field names?

[David Sanders]

Here's a more up-to-date link:

http://www.westoverconsulting.co.uk/utilitiesFF.html

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Friday, September 21, 2007 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to get the form and field names?

We've used the FormFields app from David Sanders for several years. You
can find it at http://www.users.globalnet.co.uk/~sandersd/utilities.htm.
It lists all forms, their fields, some field properties, and basic data
type info. You can also search all forms for a particular field by
either field name or field ID. It's driven by view forms so its always
accurate and doesn't need updating. Very handy.

I customized it a little further by adding the following features:
- row count
- table size (in MB)
- number of fields
- index listing
- workflow listing
- print/save form list
- print/save field list
- print/save field list with properties (crystal)
- selectivity calculator (enter search criteria on any field and find %
of matching records - very useful for report building and index
analysis)

This has made not only our own jobs much easier over the years but also
anyone who has built reports or integrations into your Remedy system.

Chad Hall  
(501) 342-2650


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR
NAVSURFWARCENDIV Crane, Code 0552
Sent: Friday, September 21, 2007 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to get the form and field names?

Matt,

Is this available as a developer Download or are you share the DEF file?

Thank You,
Dave Davis
 


David J. Davis
SAIC
Senior Software Systems Engineer
Crane Division, Naval Surface Warfare Center (NSWC Crane)
Harnessing the Power of Technology for the Warfighter
Code 0552, Bldg. 3173
300 Highway 361
Crane, IN  47522-5001
Ph:  812.854.2150 
DSN: 482-2150
Fax:  812.854.3385
Email:  [EMAIL PROTECTED]
http://www.crane.navy.mil/custfeedback

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 8:37
To: arslist@ARSLIST.ORG
Subject: Re: How to get the form and field names?

Mark,

I have actually took the time to build an ARS form (not a view form) to
hold this data. I then built a "Admin-Control Panel" to loop over the
data and populate it. Yes, this means it is cached data that can become
out of sync with the real meta-data that the ARS server uses.
(but it is a simple "check box" to re sync them for me.)


The advantages are:
  You have a totally portable ARS application to solve the problem
  You do not have to know much about the DB structures to put it
together
  You could even run a nightly escalation to keep the data synced every
24 hours. (or just do it after any production change.)
  You do not have to "figure out" something that would work for a
Request ID value.
  You can use this data to detect changes down to the field level and
ask for documentation from developers for all changes. :)

Disadvantages:
  Can be out of sync with reality
  Takes a bit of development work to put together (with some SQL in
there too)

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, L. J. Head <[EMAIL PROTECTED]> wrote:
> I created a view in the Db with this sql
>
> CREATE VIEW dbo.ExistingFields
> AS
> SELECT CAST(RTRIM(CAST(f.schemaId AS char)) + '' +
> RTRIM(CAST(RIGHT(f.fieldId, 6) AS char)) AS int) AS RequestID, a.name 
> AS Form, a.schemaId AS FormID,
>   f.fieldName, f.fieldId, f.fieldType, f.datatype,

> f.fOption, f.createMode, f.defaultValue
> FROM dbo.arschema a INNER JOIN
>   dbo.field f ON a.schemaId = f.schemaId
>
> I then imported this view form on top of it.  This allows me to lookup

> fields and field ID's by form name or ID along with some basic 
> attributes about them...all of the cast for the request ID field is an

> attempt to make a 15 char unique ID for the request ID.  Hope it's 
> helpful to you


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Re: How to capture a user's computer name in the mid-tier?

[Opela, Gary L Contr OC-ALC/ITMA]

That is correct :)

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to capture a user's computer name in the mid-tier?

True, but I'm pretty sure Gary's not using a load balancer.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 21, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to capture a user's computer name in the mid-tier?

Depending on your mid-tier server config, this can be a little
trickier.  If you have a load balancer, you will get the ip of the
load balancer, not the client.  Some load balancers allow you to send
the ip through as an http header, so the js would have to be modified
to account for that if this is the case.

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> Gary:
>
> Copy the following text into your mouse buffer and paste it into
> Notepad:
>
> function env_ip_var()
> {
>var return_value = "<%=request.getRemoteAddr()%>";
>return (return_value)
> }
> function env_hostname()
> {
>var return_value = "<%=request.getRemoteHost()%>";
>return (return_value)
> }
>
> Save the file as get_client_info.jsp.
>
> Then copy that file into your SHARED folder on your Midtier.
>
> Then open your form in the Admin tool.  Go to VIEW PROPERTIES, click
the
> APPEARANCE tab, and click EDIT WEB HEADER CONTENT.  Paste the
following
> into the field:
>
>  language="Javascript">
>
> Save the form.
>
> Then create an active link that runs on SUBMIT or WINDOW OPEN or
> whatever that does a RUN PROCESS.  The run process should be this:
>
> javascript.window.F(xxxfield idxxx).DoSet(env_hostname());
>
> Replace "xxxfield idxxx" with the field ID of the field you want to
> capture the hostname.  Just put the number--no dollar signs or quotes
or
> anything else.
>
> Save the AL.  Give it a run.  Should work like a champ.
>
> Let me know if you have any trouble.  I have it working here on every
> ticket that's submitted.
>
> Norm
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
> OC-ALC/ITMA
> Sent: Friday, September 21, 2007 10:11 AM
> To: arslist@ARSLIST.ORG
> Subject: How to capture a user's computer name in the mid-tier?
>
> **
>
> I am trying to capture a user's computer name in the mid-tier. I know
> that in the user tool you can use the following:
>
>
>
> $PROCESS$ c:\windows\system32\cmd.exe /c hostname
>
>
>
> However, that doesn't work in the mid-tier as you can not use a
> $PROCESS$ in the mid-tier.
>
>
>
> Any ideas?
>
>
>
> Thanks,
>
>
> Gary Opela, Jr
>
> Sr. Remedy Developer
>
> Leader Communications, Inc.
>
> 405 736 3211
>
>
>
> __20060125___This posting was submitted with HTML
in
> it___
>
>

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Re: Page Holder tab headers won't go back to being on one row

[Opela, Gary L Contr OC-ALC/ITMA]

I've had this problem in 6.3. I don't remember being able to fix it
though.

You might try adding a page, saving, then removing the page. Also, you
might try wiping out any cached views you have on your client, if you
are only seeing it in the USER tool and not the ADMIN tool. I don't know
if this would work or not, but it's worth a try. I just thought of it,
so that means it probably won't work :)

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Friday, September 21, 2007 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Page Holder tab headers won't go back to being on one row

If this is on the full client but not the mid tier, I've a similar
problem and BMC opened it as a Defect.  The only difference is that in
my case, I can get it to go back to one row, but it pushes all the
fields on all the pages down in order to accommodate the row that is no
longer there.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, September 21, 2007 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Page Holder tab headers won't go back to being on one row


Hi guys,
I have a page holder on a form all tab headers for
which fit nicely on a row till yesterday. 

I experimented with bolding some of the tab header
titles which made the tab headers occupy two rows. On
reversing the change, the headers won't go back to one
row.

Now, to get one row of headers, I have to widen the
page holder almost two inches more than it was before
my experiment. It's annoying. I can't have two rows
and I don't have two extra inches.

Now, even if I hide some tabs, or shorten name of some
headers, it just won't go back to occupying one row.

Why is this a one way street? Anybody seen this,
solved this?

Remedy Admin 7.0.1 p4. ARS 7.0.1 p3.


   


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Re: OT: Thoughts on Core ARS Licensing

[arslist]

You say once BMC is selling ARSystem at a competitive price.

So, what is the competition and what does it sell for?

What is a competitive price? Many just go for free instead
if a product is priced too low.

[not that I haven't suggested something similar before,
and yes originally ARSystem was supposed to let you model
what is on paper and develop your own solutions, not
just be a BMC supporting platform for it's heavyweight products].

 Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: September 21, 2007 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

I can't help but agree with Norm 100% on this one.  There have been too
many instances in the past where I've been talking with other developers
and/or clients on non-Remedy related projects where the conversation
drifted onto a topic where we could use some sort of tool to help us
out.

In many cases, Remedy comes to mind.  For example, project management.
I tell my colleagues/clients that Remedy is great for what we're talking
about, but it is often the case that there is no way Remedy will be a
viable option due to the hefty price tag alone.

Am I mistaken or does ARS now support mySQL?  If this is the case, then
if ARS was reasonably priced, you could come up with rapid solutions or
create handy tools for "next to nothing".  I could see BMC making a lot
of money selling many low cost ARS instances over charging an arm and a
leg for a few ARS instances.

Once BMC has people hooked on Remedy (because they're selling it at a
competitive price), they could easily milk more money out of these
reduced price ARS sales by offering other services (e.g. support).

It just makes good business sense to me and is a "win-win" for all
parties involved.  

But, I do see one downside to this.  How would your existing customer
base feel knowing they've been dishing out mega bucks for years and then
see new customers pick up ARS for the cheap?

Ben

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Friday, September 21, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

Well I'm talking about selling just the core ARS as a *development*
system, not one of their turnkey apps.

I think it would be awesome if you could just buy the ARS with unlimited
licenses for $500-$1000 (without support, of course) like you can for
other development suites.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, September 21, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

** 
I have had discussions with VP's at Remedy --- When it was Remedy on
this.. But it was a no go... 
My Idea was just a little different.. in the sense that they release a
Free version once.. 
of their Helpdesk solution.. it was called Helpdesk Express.. you just
had to buy Remedy server and
licenses.. Which I thought was a Great Idea..  It for some reason never
took off.. 
Then I recommended and upgrade - slight to helpdesk express for ARS 5.x
or 6.x -- no app fee, but a license key
if you have support - 1 year at a time -- kind of a Lease program...
They never did that either
 
I have made suggestions like this in the past..   They have their
reasons..

 
On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote: 

** 

I apologize if you've already read this in another thread.  I
put this in a response to the ongoing IBM MRO thread but then realized
that it's a bit off that subject and I was hoping others would pass
their thoughts on the topic.  I figured a lot of listers wouldn't see my
response since it was in the IBM MRO thread, so I'm starting this new
one.  Sorry for "doubling." 

 

Anyway, here's the idea: I would like to see Remedy lower the
price on the AR System and the ARS user licenses.  They could do a full
push of ARS as a "Lego" development system--we give you the blocks, you
put them together.  By lowering the price of the ARS, the ARS platform
would be more viable as a solution for the types of tracking apps Bing
is referring to. 

 

The ARS is just too expensive for many companies...especially
when there are other development tools available for a much, much lower
price--with the Visual Studio on top of the pack. 

 

BMC could still charge whatever it wants for the ITSM suite and
licenses.

 

ARS would then be viable in all sorts of settings and us "ground
up" developers would not necessarily be in direct competition with BMC. 

 

BMC then could make up the difference in volume and sell tech
support packages separately.

 

Could you imagine an ARS priced comparably to Visual Studio?

Re: OT: Thoughts on Core ARS Licensing

[Opela, Gary L Contr OC-ALC/ITMA]

I think the existing customers would be elated to be able to save the
money from now on. Additionally, they would be elated because of all the
new applications they could write. This would probably boost the demand
for remedy DEVELOPERS (as opposed to configurators :)  )

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Friday, September 21, 2007 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

I can't help but agree with Norm 100% on this one.  There have been too
many instances in the past where I've been talking with other developers
and/or clients on non-Remedy related projects where the conversation
drifted onto a topic where we could use some sort of tool to help us
out.

In many cases, Remedy comes to mind.  For example, project management.
I tell my colleagues/clients that Remedy is great for what we're talking
about, but it is often the case that there is no way Remedy will be a
viable option due to the hefty price tag alone.

Am I mistaken or does ARS now support mySQL?  If this is the case, then
if ARS was reasonably priced, you could come up with rapid solutions or
create handy tools for "next to nothing".  I could see BMC making a lot
of money selling many low cost ARS instances over charging an arm and a
leg for a few ARS instances.

Once BMC has people hooked on Remedy (because they're selling it at a
competitive price), they could easily milk more money out of these
reduced price ARS sales by offering other services (e.g. support).

It just makes good business sense to me and is a "win-win" for all
parties involved.  

But, I do see one downside to this.  How would your existing customer
base feel knowing they've been dishing out mega bucks for years and then
see new customers pick up ARS for the cheap?

Ben

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Friday, September 21, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

Well I'm talking about selling just the core ARS as a *development*
system, not one of their turnkey apps.

I think it would be awesome if you could just buy the ARS with unlimited
licenses for $500-$1000 (without support, of course) like you can for
other development suites.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, September 21, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

** 
I have had discussions with VP's at Remedy --- When it was Remedy on
this.. But it was a no go... 
My Idea was just a little different.. in the sense that they release a
Free version once.. 
of their Helpdesk solution.. it was called Helpdesk Express.. you just
had to buy Remedy server and
licenses.. Which I thought was a Great Idea..  It for some reason never
took off.. 
Then I recommended and upgrade - slight to helpdesk express for ARS 5.x
or 6.x -- no app fee, but a license key
if you have support - 1 year at a time -- kind of a Lease program...
They never did that either
 
I have made suggestions like this in the past..   They have their
reasons..

 
On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote: 

** 

I apologize if you've already read this in another thread.  I
put this in a response to the ongoing IBM MRO thread but then realized
that it's a bit off that subject and I was hoping others would pass
their thoughts on the topic.  I figured a lot of listers wouldn't see my
response since it was in the IBM MRO thread, so I'm starting this new
one.  Sorry for "doubling." 

 

Anyway, here's the idea: I would like to see Remedy lower the
price on the AR System and the ARS user licenses.  They could do a full
push of ARS as a "Lego" development system--we give you the blocks, you
put them together.  By lowering the price of the ARS, the ARS platform
would be more viable as a solution for the types of tracking apps Bing
is referring to. 

 

The ARS is just too expensive for many companies...especially
when there are other development tools available for a much, much lower
price--with the Visual Studio on top of the pack. 

 

BMC could still charge whatever it wants for the ITSM suite and
licenses.

 

ARS would then be viable in all sorts of settings and us "ground
up" developers would not necessarily be in direct competition with BMC. 

 

BMC then could make up the difference in volume and sell tech
support packages separately.

 

Could you imagine an ARS priced comparably to Visual Studio?!
ARS would become a major development platform.  Everyone would benefit.
BMC would 

Re: ars7 email engine needed for "notify" action?

[Andrew Hicox]

LOL ... well I AM out of touch ... this worked without the email  
engine on 4.5.2, but that's upgrades for you.


So ... being the complete neophyte that I am to this email engine  
stuff ... I'm looking through the docs, and it's indicating I need to  
create an ARAdmin unix account on the machine (which might be a  
problem in my organization). Does anyone know, do I need this user to  
own the email engine process, or do I just basically need it for  
receiving emails on the system ? If I JUST want to send a  
notification, do I really need to make that account?


thanks everyone (again).

-Andrew



On Sep 21, 2007, at 12:27 PM, Mark Latta wrote:


Andrew,
You'll need the email engine installed unless you want to call an
external process like sendmail in Unix with the necessary parameters.
I'd opt for installing the email engine...

- Mark

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
Sent: Friday, September 21, 2007 11:04 AM
To: arslist@ARSLIST.ORG
Subject: ars7 email engine needed for "notify" action?

Hello everyone:

in previous releases of ARS, one could set up the "notify" action
inside of a filter to send email to a user in the Users form (if they
had a specified email address).

Now I'm using ars 7.01 and the emails won't go out.
I'm poking around in the documentation, and everything to do with
email points to the email engine.

I need nothing more complicated than "when this happens, send an
email to this address" ... so ... do I need to install and configure
the email engine to do this now ?

thanks everyone,

-Andrew

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Re: How to capture a user's computer name in the mid-tier?

[Axton]

I'm in a different world than you 2 :)

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
> True, but I'm pretty sure Gary's not using a load balancer.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Friday, September 21, 2007 10:46 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to capture a user's computer name in the mid-tier?
>
> Depending on your mid-tier server config, this can be a little
> trickier.  If you have a load balancer, you will get the ip of the
> load balancer, not the client.  Some load balancers allow you to send
> the ip through as an http header, so the js would have to be modified
> to account for that if this is the case.
>
> Axton Grams
>
> On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
> wrote:
> > Gary:
> >
> > Copy the following text into your mouse buffer and paste it into
> > Notepad:
> >
> > function env_ip_var()
> > {
> >var return_value = "<%=request.getRemoteAddr()%>";
> >return (return_value)
> > }
> > function env_hostname()
> > {
> >var return_value = "<%=request.getRemoteHost()%>";
> >return (return_value)
> > }
> >
> > Save the file as get_client_info.jsp.
> >
> > Then copy that file into your SHARED folder on your Midtier.
> >
> > Then open your form in the Admin tool.  Go to VIEW PROPERTIES, click
> the
> > APPEARANCE tab, and click EDIT WEB HEADER CONTENT.  Paste the
> following
> > into the field:
> >
> >  > language="Javascript">
> >
> > Save the form.
> >
> > Then create an active link that runs on SUBMIT or WINDOW OPEN or
> > whatever that does a RUN PROCESS.  The run process should be this:
> >
> > javascript.window.F(xxxfield idxxx).DoSet(env_hostname());
> >
> > Replace "xxxfield idxxx" with the field ID of the field you want to
> > capture the hostname.  Just put the number--no dollar signs or quotes
> or
> > anything else.
> >
> > Save the AL.  Give it a run.  Should work like a champ.
> >
> > Let me know if you have any trouble.  I have it working here on every
> > ticket that's submitted.
> >
> > Norm
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
> > OC-ALC/ITMA
> > Sent: Friday, September 21, 2007 10:11 AM
> > To: arslist@ARSLIST.ORG
> > Subject: How to capture a user's computer name in the mid-tier?
> >
> > **
> >
> > I am trying to capture a user's computer name in the mid-tier. I know
> > that in the user tool you can use the following:
> >
> >
> >
> > $PROCESS$ c:\windows\system32\cmd.exe /c hostname
> >
> >
> >
> > However, that doesn't work in the mid-tier as you can not use a
> > $PROCESS$ in the mid-tier.
> >
> >
> >
> > Any ideas?
> >
> >
> >
> > Thanks,
> >
> >
> > Gary Opela, Jr
> >
> > Sr. Remedy Developer
> >
> > Leader Communications, Inc.
> >
> > 405 736 3211
> >
> >
> >
> > __20060125___This posting was submitted with HTML
> in
> > it___
> >
> >
> 
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> ARSlist:"Where the Answers Are"
> >
>
> 
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Re: ars7 email engine needed for "notify" action?

[Mark Latta]

Andrew,
You'll need the email engine installed unless you want to call an
external process like sendmail in Unix with the necessary parameters.
I'd opt for installing the email engine...

- Mark 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
Sent: Friday, September 21, 2007 11:04 AM
To: arslist@ARSLIST.ORG
Subject: ars7 email engine needed for "notify" action?

Hello everyone:

in previous releases of ARS, one could set up the "notify" action  
inside of a filter to send email to a user in the Users form (if they  
had a specified email address).

Now I'm using ars 7.01 and the emails won't go out.
I'm poking around in the documentation, and everything to do with  
email points to the email engine.

I need nothing more complicated than "when this happens, send an  
email to this address" ... so ... do I need to install and configure  
the email engine to do this now ?

thanks everyone,

-Andrew


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Re: Sample java LDAP plugin

[Axton]

I think there is some terminology confusion.  In the universe of ldap,
the bind operation must be issued to check the authentication
credentials provided.  The pre-compiled plug-in may authenticate as
some user and have a persistent session (been too long since I used
it, but I see a place where username/password is stored to connect to
the ldap server).

There is a skeleton area plug-in for ldap included in the api for 7.0.1:
http://arswiki.org/projects/arapi/browser/releases/linux701p3/src/area/ldap/arealdap.c

This may meet your needs, you just have to compile it.  It does not
support ssl, but it also does not store or create persistent sessions
to the ldap server.  It looks to simply bind using the credentials
provided by the user at the time they attempt to login, then passes a
token back to the arserver based on the results of the bind operation.

As I stated before, in ldap terms, 'bind' is synonymous with
'authenticate'.  To check a set of credentials, a bind operation
generates response that must be available to make a decision.


>From http://www.ietf.org/rfc/rfc2829.txt

5.1. Anonymous authentication procedure

   An LDAP client which has not successfully completed a bind operation
   on a connection is anonymously authenticated.
...

6.1. Digest authentication

   An LDAP client MAY determine whether the server supports this
   mechanism by performing a search request on the root DSE, requesting
   the supportedSASLMechanisms attribute, and checking whether the
   string "DIGEST-MD5" is present as a value of this attribute.

   In the first stage of authentication, when the client is performing
   an "initial authentication" as defined in section 2.1 of [4], the
   client sends a bind request in which the version number is 3, the
   authentication choice is sasl, the sasl mechanism name is "DIGEST-
   MD5", and the credentials are absent.  The client then waits for a
   response from the server to this request.

   The server will respond with a bind response in which the resultCode
   is saslBindInProgress, and the serverSaslCreds field is present.  The
   contents of this field is a string defined by "digest-challenge" in
   section 2.1.1 of [4].  The server SHOULD include a realm indication
   and MUST indicate support for UTF-8.

   The client will send a bind request with a distinct message id, in
   which the version number is 3, the authentication choice is sasl, the
   sasl mechanism name is "DIGEST-MD5", and the credentials contain the
   string defined by "digest-response" in section 2.1.2 of [4].  The
   serv-type is "ldap".

   The server will respond with a bind response in which the resultCode
   is either success, or an error indication.  If the authentication is
   successful and the server does not support subsequent authentication,
   then the credentials field is absent.  If the authentication is
   successful and the server supports subsequent authentication, then
   the credentials field contains the string defined by "response-auth"
   in section 2.1.3 of [4].   Support for subsequent authentication is
   OPTIONAL in clients and servers.
...

Axton Grams


On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> Hi Axton,
>
> Basically, we're going to take what the user enters in for
> login/password and use that in an attempt to log in to the remote
> LDAP...not using a bound connection.  The other application uses that
> method, and the LDAP admins says its ok.
>
> J.T.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Friday, September 21, 2007 9:23 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Sample java LDAP plugin
>
> Prior to 7.1, AREA plug-ins must be written in C.  With 7.1, there is a
> new java based plug-in server.
>
> The ldap bind is synonymous with a login attempt.  So when the area
> plug-in binds to the ldap server as the authenticating user, the plug-in
> is acting based on the response code the ldap server returns from the
> bind operation.
>
> How do your ldap admin's want you to authenticate against the ldap
> server without performing a bind operation?
>
> Axton Grams
>
> On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Good Friday morning...finally.
> >
> > I'm new to the Java development world, and yet I've been tasked with
> > something fairly intermediate/advanced.
> >
> > Here's my situation:  I need to have Remedy communicate to a LDAP for
> > authentication (via AREA).  I can't use the stuff provided by
> > BMC/Remedy because it binds to the LDAP...and due to restrictive
> > security policies...it's not going to be done unless absolutely
> necessary.
> >
> > So, here's my plan.  (I'm mirroring this off of another application we
>
> > have [non-Remedy] that uses this LDAP for authentication).
> >
> > AREA plug-in.  Remedy passes authentication information to this
> plug-in.
> > The plug-in takes this information and attempts to authenticate t

Re: How to capture a user's computer name in the mid-tier?

[Kaiser Norm E CIV USAF 96 CS/SCCE]

True, but I'm pretty sure Gary's not using a load balancer.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 21, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to capture a user's computer name in the mid-tier?

Depending on your mid-tier server config, this can be a little
trickier.  If you have a load balancer, you will get the ip of the
load balancer, not the client.  Some load balancers allow you to send
the ip through as an http header, so the js would have to be modified
to account for that if this is the case.

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> Gary:
>
> Copy the following text into your mouse buffer and paste it into
> Notepad:
>
> function env_ip_var()
> {
>var return_value = "<%=request.getRemoteAddr()%>";
>return (return_value)
> }
> function env_hostname()
> {
>var return_value = "<%=request.getRemoteHost()%>";
>return (return_value)
> }
>
> Save the file as get_client_info.jsp.
>
> Then copy that file into your SHARED folder on your Midtier.
>
> Then open your form in the Admin tool.  Go to VIEW PROPERTIES, click
the
> APPEARANCE tab, and click EDIT WEB HEADER CONTENT.  Paste the
following
> into the field:
>
>  language="Javascript">
>
> Save the form.
>
> Then create an active link that runs on SUBMIT or WINDOW OPEN or
> whatever that does a RUN PROCESS.  The run process should be this:
>
> javascript.window.F(xxxfield idxxx).DoSet(env_hostname());
>
> Replace "xxxfield idxxx" with the field ID of the field you want to
> capture the hostname.  Just put the number--no dollar signs or quotes
or
> anything else.
>
> Save the AL.  Give it a run.  Should work like a champ.
>
> Let me know if you have any trouble.  I have it working here on every
> ticket that's submitted.
>
> Norm
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
> OC-ALC/ITMA
> Sent: Friday, September 21, 2007 10:11 AM
> To: arslist@ARSLIST.ORG
> Subject: How to capture a user's computer name in the mid-tier?
>
> **
>
> I am trying to capture a user's computer name in the mid-tier. I know
> that in the user tool you can use the following:
>
>
>
> $PROCESS$ c:\windows\system32\cmd.exe /c hostname
>
>
>
> However, that doesn't work in the mid-tier as you can not use a
> $PROCESS$ in the mid-tier.
>
>
>
> Any ideas?
>
>
>
> Thanks,
>
>
> Gary Opela, Jr
>
> Sr. Remedy Developer
>
> Leader Communications, Inc.
>
> 405 736 3211
>
>
>
> __20060125___This posting was submitted with HTML
in
> it___
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>


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Re: ars7 email engine needed for "notify" action?

[Wheeler, Dylan]

As far as I've known you've always needed the email engine to send email
notifications. We're on 6.3 and without the email engine installed it
wont send out emails.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
Sent: Friday, September 21, 2007 10:04 AM
To: arslist@ARSLIST.ORG
Subject: ars7 email engine needed for "notify" action?


Hello everyone:

in previous releases of ARS, one could set up the "notify" action  
inside of a filter to send email to a user in the Users form (if they  
had a specified email address).

Now I'm using ars 7.01 and the emails won't go out.
I'm poking around in the documentation, and everything to do with  
email points to the email engine.

I need nothing more complicated than "when this happens, send an  
email to this address" ... so ... do I need to install and configure  
the email engine to do this now ?

thanks everyone,

-Andrew


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the public.  If you received this message by mistake, please notify the sender 
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ars7 email engine needed for "notify" action?

[Andrew Hicox]

Hello everyone:

in previous releases of ARS, one could set up the "notify" action  
inside of a filter to send email to a user in the Users form (if they  
had a specified email address).


Now I'm using ars 7.01 and the emails won't go out.
I'm poking around in the documentation, and everything to do with  
email points to the email engine.


I need nothing more complicated than "when this happens, send an  
email to this address" ... so ... do I need to install and configure  
the email engine to do this now ?


thanks everyone,

-Andrew

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Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)

[Wheeler, Dylan]

You'd think they'd realize that a lot of us WILL NOT use the installer
as we have necessary customization to base forms. If they would only
spend a bit of time in making a binary only installer, would make life
so much easier.

Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)


FYI:

The BMC answer is 

"
The arupsyb file is part of the installer and is used during install of
AR Server. It is not part of the AR Server install files, libraries or
binaries. You therefore do not need to do anything with this file if you
are patching with files instead of the installer. A defect was
previously opened to remove this file from our documentation. Our
recommendation though, is still to run the installer to apply the patch
as this will take care of installing all the necessary files. "

So apparently that defect was not resolved between then and now. And I
got the privilege of wasting more of my time with long known (9 months
old) BMC problems.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> My ticket was way back in January with Patch 20 for 6.3 on Solaris.  
> Not sure I every saw it in the documentation which was why I 
> questioned it. Alfred picked it up as a file distribution bug with in 
> an hour or two after I submitted the ticket.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 9:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Quick upgrade question about v6.3 patch 22 
> (Solaris/Sybase)
>
> Dave,
>
> Thanks... I will assume there is a doc bug and a file distribution bug

> and I can proceed with the cutover to the new patch without that file.

> (I really wonder why they did not remove that "extra" file by now 
> too... Hum...)
>
> Thanks for checking on that for me.
>
> However, I have already submitted a ticket too. Let's see if BMC can 
> find your ticket and give me the same answer. :)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
> On 9/21/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> > Carey,
> >
> > Here's the reply I got from Support back in January concerning one 
> > of the patches and the files.
> >
> > "The arupora file is a special file for the upgrade of the database
> and
> > is not intended to be used from the command line.  This was 
> > inadvertently added to the file in the bin directory."
> >
> > Dave
>
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> __
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Re: ARS 7.0.1 to 7.1 upgrade and Java

[Dwayne Martin]

Thanks for the suggestion.

Dwayne

 Original message 
>Date: Fri, 21 Sep 2007 16:51:29 +0200
>From: Hugo Visser <[EMAIL PROTECTED]>  
>Subject: Re: ARS 7.0.1 to 7.1 upgrade and Java  
>To: arslist@ARSLIST.ORG
>
>   ** I'd install Java 6 in a separate path, side by
>   side with the current 1.4 install. Later if you want
>   it to make the default, you just symlink the
>   install. This way if anything goes wrong you can
>   always go back to the last known working
>   configuration.
>
>   ARS uses Java components in several places, for
>   example the web service plugin, the Mid-Tier and the
>   email engine all require a supported Java install.
>   For 7.1 you'll need Java 5, I'm not sure if 6 is
>   also supported but you can check the compatibility
>   matrix for that.
>
>   Hugo
>
>   On 9/21/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>
> Hello everyone,
>
> We are upgrading from ARS 7.0.1 to 7.1 (Red-Hat
> Linux server, Oracle 10.2 db).
>
> The ARS compatibility matrix shows 7.0.1 as
> compatible with Java 1.4.2,50.
>
> The 7.1 Email Engine requires 1.5 or higher.
>
> If we upgrade to Java 1.6 in preparation for the
> ARS upgrade, will our present Email Engine stop
> working?  How about ARS itself?
>
> The ARSD 7.1 installer asks for a Java directory.
> (I can't remember if 7.0.1 does. I don't see it in
> the installing manual.) What role does Java play
> in basic ARS, as opposed to the Email Engine?
>
> Should we put Java 1.6 in a new folder and point
> the 7.1 installer to it, and keep our present
> folder till the upgrade is finished?
>
> Basically, how do you prepare Java for 7.1 without
> sabotaging your present 7.0.1 system?
>
> Dwayne Martin
> Computing Support
> James Madison University
>
> 
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>
>   __20060125___This posting was
>   submitted with HTML in it___

Dwayne Martin
Computing Support
James Madison University

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Re: IBM MRO?

[Axton]

Some people would like for nothing more that MS to slap a bunch of
GPLv3 code into the Windows OS.

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
> A snippet from EWeek:
>
> As CEO, Schwartz is now in a position to make the call to open-source
> Java, unfettered. But some of the concerns that have prevented Sun from
> truly open-sourcing Java in the past linger. One issue cited by
> insiders: If Sun open-sources Java, Microsoft could take it and slap it
> into Windows Vista. Microsoft's licensing agreements with Sun to use
> Java source code and compatibility test suites generate revenue for the
> company and could be altered or voided if open-sourced, sources said.
>
> There are worries inside Sun that an open Java could allow Microsoft and
> IBM to outmuscle the company on the marketing side, a source said. "It's
> a two-edged sword: The more freedom you give people because it's good
> and you get more usage, the more people decide they don't want to live
> by the rules of compatibility and they break away," Loiacono said.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Friday, September 21, 2007 10:51 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: IBM MRO?
>
> Like Solaris?  or Java?  or id's game engine for quake? ...
>
> Axton Grams
>
> On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
> wrote:
> > Well...I think asking a vendor to open the source to a commercial
> > product is definitely dreaming.  Open the source so a competitor can
> > steal your intellectual property? I don't think so...
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> > Sent: Friday, September 21, 2007 10:09 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: IBM MRO?
> >
> > Ah... while we are dreaming.
> >
> > How about they open access to their source code for their paying
> > customers. ( They do not even have to change the licensing model to do
> > that.) Just let us see the real code. If they are still wanting to
> > keep things locked down... then they can keep some parts closed source
> > too.
> >
> > That way they build "platform presence" and can get their customers to
> > actually help them fix BUGS in their code. :)
> >
> >
> > The real root problem (IMHO) they think that they can make more money
> > the way they are running the business now. Only time will tell if some
> > competitor comes and eats their lunch , or some portion of it, or
> > maybe they will adapt when they think they have no other choice.
> >
> > --
> > Carey Matthew Black
> > Remedy Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap Pick two.
> >
> >
> >
> > On 9/21/07, John Sundberg <[EMAIL PROTECTED]> wrote:
> > > **
> > > Just an idea.
> > >
> > > How about selling a stripped down ARServer that only can run one
> > > application.
> > >
> > > The server would be open to all users (no licenses) for that one
> > > application. (BMC would not get license revenue per user) -- however
> > they
> > > would get revenue for the server license -- and they would grow
> their
> > > partner channel and the platform presence.
> > >
> > > That server would only exist for "registered/approved" applications.
> > So - if
> > > somebody wants a generic ARServer for their own internal app -- they
> > would
> > > buy a normal ARServer and user licenses.
> > >
> > >
> > >  -John
> >
> >
> 
> > ___
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> ARSlist:"Where
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> >
> 
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Re: AR 7.0.1 Windows 2003 install on a remote DB2 database

[Tony Worthington]

We always ran into issues using a non-default password -- even after the 
installer started letting you specify your own.  It would crap out at 
various stages, depending on the version and patch level.  We're on Orcale 
though, so it might not be applicable.

Why not use the defaults, and change them after you're installed?

:-)


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Troy Sasso <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/21/2007 11:10 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
AR 7.0.1 Windows 2003 install on a remote DB2 database






Hi everyone,

We're running into issues on our base AR install with
the script wanting to utilize the ARAdmin username and
AR#Admin# password to build the ARSystem tablespace on
DB2.

When we built this on HP Unix we were able to
manipulate the arinstall.sh and force the use of
another username ie: ARS and a password that had no #
characters in it.

How do we get around this with the Windows AR install
script for DB2??


Thanks!!

Troy


 

Boardwalk for $500? In 2007? Ha! Play Monopoly Here and Now (it's updated 
for today's economy) at Yahoo! Games.
http://get.games.yahoo.com/proddesc?gamekey=monopolyherenow 

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Re: Transferring a Server license

[Moore, Chris]

Hey Dylan and David, thanks for the responses.

 

I tried cycling the servers and still got the error/warning, so I did an
export of the license file from the old server and imported it to the
new server, per instructions from BMC.  I changed the key to the new one
I got from the purge/transfer but still got the same warning.

 

I just sent them my license file- hopefully they can straighten it out.

 

Chris

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Friday, September 21, 2007 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Transferring a Server license

 

There is a different license schema between 6.3 and 7.x

Did you do a purge or an upgrade? I know it's kinda screwy, we went
through the same problem. Upgrading and changing a server at the same
time isn't the easiest. We just had our support people take care of it
with BMC. 

I would take that new 6.3 license key from the purge and put it in a
.lic file then send it for upgrade to BMC. They will convert it over to
a 7.x license and you should be good to go.

 

Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Friday, September 21, 2007 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Transferring a Server license

** 

Hey everyone-

 

This is probably something fairly simple that just isn't clearly
explained on the support site.

 

We want to take a license off our current dev server and put one
on a brand new server that we are doing a fresh installation on.  I did
a purge request where I supplied the old license key and the new host
ID.  I got a new key via email fairly quickly, but when I applied it I
got the warning 

 

"ARWARN [469] Warning, this key is not valid for this server.

 

The preceding message occurred during the execution of active
link AR System Licenses Console:Update License -- action 1. (ARNOTE
1101)"

 

After clicking OK the normal "BMC Software herby grants..."
popup appeared.

 

Our old license was for 6.3, and we are doing an install now of
7.1.  We are on RHEL 5 and DB is Oracle 10g.  There is no upgrade going
on, everything is a fresh out of the box install.

 

Thanks for any help with this!


Chris Moore

__20060125___This posting was submitted with
HTML in it___ 

 

This message and any attachments are for the intended recipient(s) only
and may contain privileged, confidential and/or proprietary information
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intend to disclose to the public.  If you received this message by
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Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)

[Carey Matthew Black]

FYI:

The BMC answer is 

"
The arupsyb file is part of the installer and is used during install
of AR Server. It is not part of the AR Server install files, libraries
or binaries. You therefore do not need to do anything with this file
if you are patching with files instead of the installer. A defect was
previously opened to remove this file from our documentation. Our
recommendation though, is still to run the installer to apply the
patch as this will take care of installing all the necessary files.
"

So apparently that defect was not resolved between then and now. And I
got the privilege of wasting more of my time with long known (9 months
old) BMC problems.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> My ticket was way back in January with Patch 20 for 6.3 on Solaris.  Not
> sure I every saw it in the documentation which was why I questioned it.
> Alfred picked it up as a file distribution bug with in an hour or two
> after I submitted the ticket.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 9:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)
>
> Dave,
>
> Thanks... I will assume there is a doc bug and a file distribution bug
> and I can proceed with the cutover to the new patch without that file.
> (I really wonder why they did not remove that "extra" file by now
> too... Hum...)
>
> Thanks for checking on that for me.
>
> However, I have already submitted a ticket too. Let's see if BMC can
> find your ticket and give me the same answer. :)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
> On 9/21/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> > Carey,
> >
> > Here's the reply I got from Support back in January concerning one of
> > the patches and the files.
> >
> > "The arupora file is a special file for the upgrade of the database
> and
> > is not intended to be used from the command line.  This was
> > inadvertently added to the file in the bin directory."
> >
> > Dave
>
> 
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
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Re: Sample java LDAP plugin

[Davies, J.T.]

Hi Axton,

Basically, we're going to take what the user enters in for
login/password and use that in an attempt to log in to the remote
LDAP...not using a bound connection.  The other application uses that
method, and the LDAP admins says its ok.

J.T. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 21, 2007 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sample java LDAP plugin

Prior to 7.1, AREA plug-ins must be written in C.  With 7.1, there is a
new java based plug-in server.

The ldap bind is synonymous with a login attempt.  So when the area
plug-in binds to the ldap server as the authenticating user, the plug-in
is acting based on the response code the ldap server returns from the
bind operation.

How do your ldap admin's want you to authenticate against the ldap
server without performing a bind operation?

Axton Grams

On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> **
>
> Good Friday morning...finally.
>
> I'm new to the Java development world, and yet I've been tasked with 
> something fairly intermediate/advanced.
>
> Here's my situation:  I need to have Remedy communicate to a LDAP for 
> authentication (via AREA).  I can't use the stuff provided by 
> BMC/Remedy because it binds to the LDAP...and due to restrictive 
> security policies...it's not going to be done unless absolutely
necessary.
>
> So, here's my plan.  (I'm mirroring this off of another application we

> have [non-Remedy] that uses this LDAP for authentication).
>
> AREA plug-in.  Remedy passes authentication information to this
plug-in.
> The plug-in takes this information and attempts to authenticate to the

> target LDAP.  If successful, passes message back to Remedy that 
> they're OK to log in, otherwise not.
>
> It sort-of reminds me of a brute-force type of login for hacking...but

> it's not.
>
> Does anyone have any sample code of a Java plug-in??  (Maybe not 
> necessarily for AREA authentication...but just some small app that 
> demonstrates the classes and methods that the plug-in server use [and 
> more specifically, the structure and syntax]).
>
> I've got the Integrating manual, and it's got a lot of samples, but 
> they're mostly in C...  The samples they do provide for Java aren't 
> used with AREA or the plug-in server.
>
>
> Thanks!
> J.T. Davies
> New Edge Networks, Inc.
> An EarthLink Company __20060125___This
> posting was submitted with HTML in it___


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Re: Transferring a Server license

[Wheeler, Dylan]

There is a different license schema between 6.3 and 7.x
Did you do a purge or an upgrade? I know it's kinda screwy, we went
through the same problem. Upgrading and changing a server at the same
time isn't the easiest. We just had our support people take care of it
with BMC. 
I would take that new 6.3 license key from the purge and put it in a
lic file then send it for upgrade to BMC. They will convert it over to
a 7.x license and you should be good to go.
 
Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Friday, September 21, 2007 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Transferring a Server license


** 

Hey everyone-

 

This is probably something fairly simple that just isn't clearly
explained on the support site.

 

We want to take a license off our current dev server and put one
on a brand new server that we are doing a fresh installation on.  I did
a purge request where I supplied the old license key and the new host
ID.  I got a new key via email fairly quickly, but when I applied it I
got the warning 

 

"ARWARN [469] Warning, this key is not valid for this server.

 

The preceding message occurred during the execution of active
link AR System Licenses Console:Update License -- action 1. (ARNOTE
1101)"

 

After clicking OK the normal "BMC Software herby grants..."
popup appeared.

 

Our old license was for 6.3, and we are doing an install now of
7.1.  We are on RHEL 5 and DB is Oracle 10g.  There is no upgrade going
on, everything is a fresh out of the box install.

 

Thanks for any help with this!


Chris Moore

__20060125___This posting was submitted with
HTML in it___ 



This message and any attachments are for the intended recipient(s) only and may 
contain privileged, confidential and/or proprietary information about Downey 
Savings or its customers, which Downey Savings does not intend to disclose to 
the public.  If you received this message by mistake, please notify the sender 
by reply e-mail and delete the message and attachments.

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Re: Sample java LDAP plugin

[Davies, J.T.]

Hi Carey,

Well crap!  We're on 7.0.1

J.T. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sample java LDAP plugin

J.T.

Are you talking about v7.1? Because prior to v7.1 I do not think you can
implement an AREA plugin in Java. I think it has to be C.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> **
>
> Good Friday morning...finally.
>
> I'm new to the Java development world, and yet I've been tasked with 
> something fairly intermediate/advanced.
>
> Here's my situation:  I need to have Remedy communicate to a LDAP for 
> authentication (via AREA).  I can't use the stuff provided by 
> BMC/Remedy because it binds to the LDAP...and due to restrictive 
> security policies...it's not going to be done unless absolutely
necessary.
>
> So, here's my plan.  (I'm mirroring this off of another application we

> have [non-Remedy] that uses this LDAP for authentication).
>
> AREA plug-in.  Remedy passes authentication information to this
plug-in.
> The plug-in takes this information and attempts to authenticate to the

> target LDAP.  If successful, passes message back to Remedy that 
> they're OK to log in, otherwise not.
>
> It sort-of reminds me of a brute-force type of login for hacking...but

> it's not.
>
> Does anyone have any sample code of a Java plug-in??  (Maybe not 
> necessarily for AREA authentication...but just some small app that 
> demonstrates the classes and methods that the plug-in server use [and 
> more specifically, the structure and syntax]).
>
> I've got the Integrating manual, and it's got a lot of samples, but 
> they're mostly in C...  The samples they do provide for Java aren't 
> used with AREA or the plug-in server.
>
>
> Thanks!
> J.T. Davies
> New Edge Networks, Inc.
> An EarthLink Company __20060125___This
> posting was submitted with HTML in it___


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Re: Sample java LDAP plugin

[Axton]

Prior to 7.1, AREA plug-ins must be written in C.  With 7.1, there is
a new java based plug-in server.

The ldap bind is synonymous with a login attempt.  So when the area
plug-in binds to the ldap server as the authenticating user, the
plug-in is acting based on the response code the ldap server returns
from the bind operation.

How do your ldap admin's want you to authenticate against the ldap
server without performing a bind operation?

Axton Grams

On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> **
>
> Good Friday morning...finally.
>
> I'm new to the Java development world, and yet I've been tasked with
> something fairly intermediate/advanced.
>
> Here's my situation:  I need to have Remedy communicate to a LDAP for
> authentication (via AREA).  I can't use the stuff provided by BMC/Remedy
> because it binds to the LDAP...and due to restrictive security
> policies...it's not going to be done unless absolutely necessary.
>
> So, here's my plan.  (I'm mirroring this off of another application we have
> [non-Remedy] that uses this LDAP for authentication).
>
> AREA plug-in.  Remedy passes authentication information to this plug-in.
> The plug-in takes this information and attempts to authenticate to the
> target LDAP.  If successful, passes message back to Remedy that they're OK
> to log in, otherwise not.
>
> It sort-of reminds me of a brute-force type of login for hacking...but it's
> not.
>
> Does anyone have any sample code of a Java plug-in??  (Maybe not necessarily
> for AREA authentication...but just some small app that demonstrates the
> classes and methods that the plug-in server use [and more specifically, the
> structure and syntax]).
>
> I've got the Integrating manual, and it's got a lot of samples, but they're
> mostly in C...  The samples they do provide for Java aren't used with AREA
> or the plug-in server.
>
>
> Thanks!
> J.T. Davies
> New Edge Networks, Inc.
> An EarthLink Company __20060125___This
> posting was submitted with HTML in it___

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Re: Page Holder tab headers won't go back to being on one row

[Pierson, Shawn]

If this is on the full client but not the mid tier, I've a similar
problem and BMC opened it as a Defect.  The only difference is that in
my case, I can get it to go back to one row, but it pushes all the
fields on all the pages down in order to accommodate the row that is no
longer there.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, September 21, 2007 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Page Holder tab headers won't go back to being on one row


Hi guys,
I have a page holder on a form all tab headers for
which fit nicely on a row till yesterday.

I experimented with bolding some of the tab header
titles which made the tab headers occupy two rows. On
reversing the change, the headers won't go back to one
row.

Now, to get one row of headers, I have to widen the
page holder almost two inches more than it was before
my experiment. It's annoying. I can't have two rows
and I don't have two extra inches.

Now, even if I hide some tabs, or shorten name of some
headers, it just won't go back to occupying one row.

Why is this a one way street? Anybody seen this,
solved this?

Remedy Admin 7.0.1 p4. ARS 7.0.1 p3.





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Re: Sample java LDAP plugin

[Carey Matthew Black]

J.T.

Are you talking about v7.1? Because prior to v7.1 I do not think you
can implement an AREA plugin in Java. I think it has to be C.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, Davies, J.T. <[EMAIL PROTECTED]> wrote:
> **
>
> Good Friday morning...finally.
>
> I'm new to the Java development world, and yet I've been tasked with
> something fairly intermediate/advanced.
>
> Here's my situation:  I need to have Remedy communicate to a LDAP for
> authentication (via AREA).  I can't use the stuff provided by BMC/Remedy
> because it binds to the LDAP...and due to restrictive security
> policies...it's not going to be done unless absolutely necessary.
>
> So, here's my plan.  (I'm mirroring this off of another application we have
> [non-Remedy] that uses this LDAP for authentication).
>
> AREA plug-in.  Remedy passes authentication information to this plug-in.
> The plug-in takes this information and attempts to authenticate to the
> target LDAP.  If successful, passes message back to Remedy that they're OK
> to log in, otherwise not.
>
> It sort-of reminds me of a brute-force type of login for hacking...but it's
> not.
>
> Does anyone have any sample code of a Java plug-in??  (Maybe not necessarily
> for AREA authentication...but just some small app that demonstrates the
> classes and methods that the plug-in server use [and more specifically, the
> structure and syntax]).
>
> I've got the Integrating manual, and it's got a lot of samples, but they're
> mostly in C...  The samples they do provide for Java aren't used with AREA
> or the plug-in server.
>
>
> Thanks!
> J.T. Davies
> New Edge Networks, Inc.
> An EarthLink Company __20060125___This
> posting was submitted with HTML in it___

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Page Holder tab headers won't go back to being on one row

[Rabi Tripathi]

Hi guys,
I have a page holder on a form all tab headers for
which fit nicely on a row till yesterday. 

I experimented with bolding some of the tab header
titles which made the tab headers occupy two rows. On
reversing the change, the headers won't go back to one
row.

Now, to get one row of headers, I have to widen the
page holder almost two inches more than it was before
my experiment. It's annoying. I can't have two rows
and I don't have two extra inches.

Now, even if I hide some tabs, or shorten name of some
headers, it just won't go back to occupying one row.

Why is this a one way street? Anybody seen this,
solved this?

Remedy Admin 7.0.1 p4. ARS 7.0.1 p3.


   

Be a better Heartthrob. Get better relationship answers from someone who knows. 
Yahoo! Answers - Check it out. 
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AR 7.0.1 Windows 2003 install on a remote DB2 database

[Troy Sasso]

Hi everyone,

We're running into issues on our base AR install with
the script wanting to utilize the ARAdmin username and
AR#Admin# password to build the ARSystem tablespace on
DB2.

When we built this on HP Unix we were able to
manipulate the arinstall.sh and force the use of
another username ie: ARS and a password that had no #
characters in it.

How do we get around this with the Windows AR install
script for DB2??


Thanks!!

Troy


   

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today's economy) at Yahoo! Games.
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Re: IBM MRO?

[Guillaume Rheault]

Your argument does not apply to either Oracle Fusion, Java or Solaris ( and 
most likely many more). Again the best example is the Oracle Fusion model, and 
in my opinion, something BMC should seriously take a look at.

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kaiser Norm E 
CIV USAF 96 CS/SCCE
Sent: Fri 09/21/07 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?
 
One must keep in mind that many "open source success stories" involve
taking an *existing* open source piece of code and then branding it,
marketing it, and profiting by offering support.  Red Hat is an example
of that.  They took something already freely available (open source,
that is) and branded it.  That's a far cry from taking a profitable
commercial product and opening the source.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Friday, September 21, 2007 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

** 

there you go. I would also add Apache, Tomcat, JBOSS, mySQL, Red Hat,
etc, etc
all successful open source stories

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Fri 09/21/07 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

Like Solaris?  or Java?  or id's game engine for quake? ...

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> Well...I think asking a vendor to open the source to a commercial
> product is definitely dreaming.  Open the source so a competitor can
> steal your intellectual property? I don't think so...
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 10:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: IBM MRO?
>
> Ah... while we are dreaming.
>
> How about they open access to their source code for their paying
> customers. ( They do not even have to change the licensing model to do
> that.) Just let us see the real code. If they are still wanting to
> keep things locked down... then they can keep some parts closed source
> too.
>
> That way they build "platform presence" and can get their customers to
> actually help them fix BUGS in their code. :)
>
>
> The real root problem (IMHO) they think that they can make more money
> the way they are running the business now. Only time will tell if some
> competitor comes and eats their lunch , or some portion of it, or
> maybe they will adapt when they think they have no other choice.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On 9/21/07, John Sundberg <[EMAIL PROTECTED]> wrote:
> > **
> > Just an idea.
> >
> > How about selling a stripped down ARServer that only can run one
> > application.
> >
> > The server would be open to all users (no licenses) for that one
> > application. (BMC would not get license revenue per user) -- however
> they
> > would get revenue for the server license -- and they would grow
their
> > partner channel and the platform presence.
> >
> > That server would only exist for "registered/approved" applications.
> So - if
> > somebody wants a generic ARServer for their own internal app -- they
> would
> > buy a normal ARServer and user licenses.
> >
> >
> >  -John
>
>

> ___
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> the Answers Are"
>
>

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Re: IBM MRO?

[Kaiser Norm E CIV USAF 96 CS/SCCE]

A snippet from EWeek:

As CEO, Schwartz is now in a position to make the call to open-source
Java, unfettered. But some of the concerns that have prevented Sun from
truly open-sourcing Java in the past linger. One issue cited by
insiders: If Sun open-sources Java, Microsoft could take it and slap it
into Windows Vista. Microsoft's licensing agreements with Sun to use
Java source code and compatibility test suites generate revenue for the
company and could be altered or voided if open-sourced, sources said. 

There are worries inside Sun that an open Java could allow Microsoft and
IBM to outmuscle the company on the marketing side, a source said. "It's
a two-edged sword: The more freedom you give people because it's good
and you get more usage, the more people decide they don't want to live
by the rules of compatibility and they break away," Loiacono said.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 21, 2007 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

Like Solaris?  or Java?  or id's game engine for quake? ...

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> Well...I think asking a vendor to open the source to a commercial
> product is definitely dreaming.  Open the source so a competitor can
> steal your intellectual property? I don't think so...
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 10:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: IBM MRO?
>
> Ah... while we are dreaming.
>
> How about they open access to their source code for their paying
> customers. ( They do not even have to change the licensing model to do
> that.) Just let us see the real code. If they are still wanting to
> keep things locked down... then they can keep some parts closed source
> too.
>
> That way they build "platform presence" and can get their customers to
> actually help them fix BUGS in their code. :)
>
>
> The real root problem (IMHO) they think that they can make more money
> the way they are running the business now. Only time will tell if some
> competitor comes and eats their lunch , or some portion of it, or
> maybe they will adapt when they think they have no other choice.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On 9/21/07, John Sundberg <[EMAIL PROTECTED]> wrote:
> > **
> > Just an idea.
> >
> > How about selling a stripped down ARServer that only can run one
> > application.
> >
> > The server would be open to all users (no licenses) for that one
> > application. (BMC would not get license revenue per user) -- however
> they
> > would get revenue for the server license -- and they would grow
their
> > partner channel and the platform presence.
> >
> > That server would only exist for "registered/approved" applications.
> So - if
> > somebody wants a generic ARServer for their own internal app -- they
> would
> > buy a normal ARServer and user licenses.
> >
> >
> >  -John
>
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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> the Answers Are"
>
>

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Re: IBM MRO?

[Kaiser Norm E CIV USAF 96 CS/SCCE]

One must keep in mind that many "open source success stories" involve
taking an *existing* open source piece of code and then branding it,
marketing it, and profiting by offering support.  Red Hat is an example
of that.  They took something already freely available (open source,
that is) and branded it.  That's a far cry from taking a profitable
commercial product and opening the source.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Friday, September 21, 2007 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

** 

there you go. I would also add Apache, Tomcat, JBOSS, mySQL, Red Hat,
etc, etc
all successful open source stories

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Fri 09/21/07 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

Like Solaris?  or Java?  or id's game engine for quake? ...

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> Well...I think asking a vendor to open the source to a commercial
> product is definitely dreaming.  Open the source so a competitor can
> steal your intellectual property? I don't think so...
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 10:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: IBM MRO?
>
> Ah... while we are dreaming.
>
> How about they open access to their source code for their paying
> customers. ( They do not even have to change the licensing model to do
> that.) Just let us see the real code. If they are still wanting to
> keep things locked down... then they can keep some parts closed source
> too.
>
> That way they build "platform presence" and can get their customers to
> actually help them fix BUGS in their code. :)
>
>
> The real root problem (IMHO) they think that they can make more money
> the way they are running the business now. Only time will tell if some
> competitor comes and eats their lunch , or some portion of it, or
> maybe they will adapt when they think they have no other choice.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On 9/21/07, John Sundberg <[EMAIL PROTECTED]> wrote:
> > **
> > Just an idea.
> >
> > How about selling a stripped down ARServer that only can run one
> > application.
> >
> > The server would be open to all users (no licenses) for that one
> > application. (BMC would not get license revenue per user) -- however
> they
> > would get revenue for the server license -- and they would grow
their
> > partner channel and the platform presence.
> >
> > That server would only exist for "registered/approved" applications.
> So - if
> > somebody wants a generic ARServer for their own internal app -- they
> would
> > buy a normal ARServer and user licenses.
> >
> >
> >  -John
>
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
ARSlist:"Where
> the Answers Are"
>
>

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Re: How to get the form and field names?

[Hall Chad - chahal]

We've used the FormFields app from David Sanders for several years. You
can find it at http://www.users.globalnet.co.uk/~sandersd/utilities.htm.
It lists all forms, their fields, some field properties, and basic data
type info. You can also search all forms for a particular field by
either field name or field ID. It's driven by view forms so its always
accurate and doesn't need updating. Very handy.

I customized it a little further by adding the following features:
- row count
- table size (in MB)
- number of fields
- index listing
- workflow listing
- print/save form list
- print/save field list
- print/save field list with properties (crystal)
- selectivity calculator (enter search criteria on any field and find %
of matching records - very useful for report building and index
analysis)

This has made not only our own jobs much easier over the years but also
anyone who has built reports or integrations into your Remedy system.

Chad Hall  
(501) 342-2650


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR
NAVSURFWARCENDIV Crane, Code 0552
Sent: Friday, September 21, 2007 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to get the form and field names?

Matt,

Is this available as a developer Download or are you share the DEF file?

Thank You,
Dave Davis
 


David J. Davis
SAIC
Senior Software Systems Engineer
Crane Division, Naval Surface Warfare Center (NSWC Crane)
Harnessing the Power of Technology for the Warfighter
Code 0552, Bldg. 3173
300 Highway 361
Crane, IN  47522-5001
Ph:  812.854.2150 
DSN: 482-2150
Fax:  812.854.3385
Email:  [EMAIL PROTECTED]
http://www.crane.navy.mil/custfeedback

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 8:37
To: arslist@ARSLIST.ORG
Subject: Re: How to get the form and field names?

Mark,

I have actually took the time to build an ARS form (not a view form) to
hold this data. I then built a "Admin-Control Panel" to loop over the
data and populate it. Yes, this means it is cached data that can become
out of sync with the real meta-data that the ARS server uses.
(but it is a simple "check box" to re sync them for me.)


The advantages are:
  You have a totally portable ARS application to solve the problem
  You do not have to know much about the DB structures to put it
together
  You could even run a nightly escalation to keep the data synced every
24 hours. (or just do it after any production change.)
  You do not have to "figure out" something that would work for a
Request ID value.
  You can use this data to detect changes down to the field level and
ask for documentation from developers for all changes. :)

Disadvantages:
  Can be out of sync with reality
  Takes a bit of development work to put together (with some SQL in
there too)

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/21/07, L. J. Head <[EMAIL PROTECTED]> wrote:
> I created a view in the Db with this sql
>
> CREATE VIEW dbo.ExistingFields
> AS
> SELECT CAST(RTRIM(CAST(f.schemaId AS char)) + '' +
> RTRIM(CAST(RIGHT(f.fieldId, 6) AS char)) AS int) AS RequestID, a.name 
> AS Form, a.schemaId AS FormID,
>   f.fieldName, f.fieldId, f.fieldType, f.datatype,

> f.fOption, f.createMode, f.defaultValue
> FROM dbo.arschema a INNER JOIN
>   dbo.field f ON a.schemaId = f.schemaId
>
> I then imported this view form on top of it.  This allows me to lookup

> fields and field ID's by form name or ID along with some basic 
> attributes about them...all of the cast for the request ID field is an

> attempt to make a 15 char unique ID for the request ID.  Hope it's 
> helpful to you


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Re: IBM MRO?

[Guillaume Rheault]

there you go. I would also add Apache, Tomcat, JBOSS, mySQL, Red Hat, etc, etc
all successful open source stories

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Fri 09/21/07 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?
 
Like Solaris?  or Java?  or id's game engine for quake? ...

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
> Well...I think asking a vendor to open the source to a commercial
> product is definitely dreaming.  Open the source so a competitor can
> steal your intellectual property? I don't think so...
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 10:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: IBM MRO?
>
> Ah... while we are dreaming.
>
> How about they open access to their source code for their paying
> customers. ( They do not even have to change the licensing model to do
> that.) Just let us see the real code. If they are still wanting to
> keep things locked down... then they can keep some parts closed source
> too.
>
> That way they build "platform presence" and can get their customers to
> actually help them fix BUGS in their code. :)
>
>
> The real root problem (IMHO) they think that they can make more money
> the way they are running the business now. Only time will tell if some
> competitor comes and eats their lunch , or some portion of it, or
> maybe they will adapt when they think they have no other choice.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On 9/21/07, John Sundberg <[EMAIL PROTECTED]> wrote:
> > **
> > Just an idea.
> >
> > How about selling a stripped down ARServer that only can run one
> > application.
> >
> > The server would be open to all users (no licenses) for that one
> > application. (BMC would not get license revenue per user) -- however
> they
> > would get revenue for the server license -- and they would grow their
> > partner channel and the platform presence.
> >
> > That server would only exist for "registered/approved" applications.
> So - if
> > somebody wants a generic ARServer for their own internal app -- they
> would
> > buy a normal ARServer and user licenses.
> >
> >
> >  -John
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>
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Re: IBM MRO?

[Kaiser Norm E CIV USAF 96 CS/SCCE]

That just looks like they're talking about test apps.  I'm talking for
*production* apps!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 21, 2007 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

You will probably find this thread interesting:

http://developer.bmc.com/jiveProd/thread.jspa?threadID=6133&tstart=0

Axton Grams

On 9/21/07, Bradford Bingel <[EMAIL PROTECTED]> wrote:
> **
>
> If anyone in Remedy-land is listening, it once again sounds like it's
time
> re-evaluate current marketing strategies and reconsider re-focusing
> attention on the AR System as a workflow-centric development platform,
from
> which a multitude of applications can be developed.
>
>  Perhaps it's even time to reconsider offering a "developer's
pack"
> -- a fully functional AR System server with a single user license,
free to
> interested partners, so that they may create even more AR-based
> applications.  (You know, things like conference room reservation
systems,
> equipment checkout/checkin solutions, new hire processing, time and
expense
> reporting, and new customer provisioning solutions.)  After all,
where's the
> risk in encouraging the talented and imaginative Remedy community to
create
> even more reasons to continue using AR System? 
>
> -- Bing
>
> Bradford Bingel ("Bing")
> ITM3 California
> http://www.itm3.com/
> [EMAIL PROTECTED] (email)
> 925-260-6394 (mobile)
>
>
>  
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
> Sent: Thursday, September 20, 2007 11:55 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: IBM MRO?
>
>
> **
> Interestingly enough - we have had a number of calls in the last
couple
> months from companies that have both MRO and Remedy to see if our
Service
> Catalog product will front end MRO. (Which it will).
>
> However - will MRO take over Remedy? By that I am assuming the
question is
> 'will MRO take over Asset Mgmt in Remedy - and then grow to take over
ITSM'.
>
> Maybe.
>
> If BMC continues to put all its energy in ITSM - then MRO has a chance
-- as
> ITIL is a commoditizer (IMHO). IBM will come in with a swap Remedy out
and
> replace with MRO story.
>
> My opinion is that BMC would be wise to leverage the "fanatics" of the
AR
> engine - and start expanding beyond ITSM. In doing so - the swap out
Remedy
> story becomes less likely as MRO will not be able to do all the things
that
> Remedy is doing for a company (HR,Marketing, Sales, Facilities,
etc...). The
> IBM/MRO story would basically only be able to replace a portion of the
> system -- the company would have to maintain the Remedy engine for the
other
> functions.
>
> So - the company won't be able to get rid of Remedy completely --
therefore
> adopting something like MRO will only complicate the environment --
which is
> counter to what most companies are looking to do.
>
> BMC would be wise to look at Salesforce.com - with its Appforce --
basically
> - Salesforce was a CRM/Sales app -- it is becoming a platform. Remedy
is
> going the other direction -- it was a platform and is becoming an
> application. SAP is now a platform. Oracle is moving to Fusion.
etc.
>
> The leaders are moving to platforms - I think having a platform is a
better
> long term strategy.
>
> I agree with Scott -- I think the IBM/MRO move was a direct jab at
BMC. Will
> it be a knockout -- or will BMC come slamming back?
>
>
> -John
>
>
>
>
> On 9/20/07, Mary Dollus <[EMAIL PROTECTED]> wrote:
> > Hi All...
> >
> > I was wondering if anyone knows anything about the IBM MRO product?
Is it
> > the opinion that this product will overtake the market share that
Remedy
> > currently holds?
> >
> > Just curious to see what if any buzz is out there about the product.
> >
> > Thanks!!
> > Mary
> >
> >
>

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> the Answers Are"
> >
>
>
>
> --
> John David Sundberg
> 235 East 6th Street, Suite 400B
> St. Paul, MN 55101
> (651) 556-0930-work
> (651) 247-6766-cell
> (651) 695-8577-fax
> [EMAIL PROTECTED]
> __20060125___This posting was submitted
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> submitted with HTML in it___


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Re: IBM MRO?

[Kaiser Norm E CIV USAF 96 CS/SCCE]

I don't think you get my point.  When a company chooses to open the
source on a product, they are accepting a HUGE risk.  They choose a
product they feel they can afford to lose to competitors via
copy-catting.

Would BMC do that with a flagship product like ARS? Come on!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, September 21, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

BMC sells other products than Remedy... 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

Oracle sells other products other than Oracle Fusion.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Friday, September 21, 2007 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

** 

No really dreaming...
Oracle Fusion is open sourced and Oracle is doing very well


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kaiser
Norm E CIV USAF 96 CS/SCCE
Sent: Fri 09/21/07 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

Well...I think asking a vendor to open the source to a commercial
product is definitely dreaming.  Open the source so a competitor can
steal your intellectual property? I don't think so...

-Original Message-
From: Action Request System discussion list(ARSList)
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Sample java LDAP plugin

[Davies, J.T.]

Good Friday morning...finally.
 
I'm new to the Java development world, and yet I've been tasked with
something fairly intermediate/advanced.
 
Here's my situation:  I need to have Remedy communicate to a LDAP for
authentication (via AREA).  I can't use the stuff provided by BMC/Remedy
because it binds to the LDAP...and due to restrictive security
policies...it's not going to be done unless absolutely necessary.
 
So, here's my plan.  (I'm mirroring this off of another application we
have [non-Remedy] that uses this LDAP for authentication).
 
AREA plug-in.  Remedy passes authentication information to this plug-in.
The plug-in takes this information and attempts to authenticate to the
target LDAP.  If successful, passes message back to Remedy that they're
OK to log in, otherwise not.
 
It sort-of reminds me of a brute-force type of login for hacking...but
it's not.
 
Does anyone have any sample code of a Java plug-in??  (Maybe not
necessarily for AREA authentication...but just some small app that
demonstrates the classes and methods that the plug-in server use [and
more specifically, the structure and syntax]).
 
I've got the Integrating manual, and it's got a lot of samples, but
they're mostly in C...  The samples they do provide for Java aren't used
with AREA or the plug-in server.
 
 
Thanks!
J.T. Davies
New Edge Networks, Inc.
An EarthLink Company

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Re: OT: Thoughts on Core ARS Licensing

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Yes...this is the model I would love to see come to be.  I think
everyone would profit, especially BMC.

A few years ago the Air Force asked me to develop a prototype
application that allowed supervisors to write performance reports on
troops and officers.  The way it was (and still is) done is, a
supervisor writes a report on a troop in a client based editor, saves it
to a DISKETTE, and then manually routes it (that is, hand carries) it up
the chain.  It gets passed from this person to that person to the other
person back and forth BY HAND.

I wrote an application that automated the entire process.  The
supervisor wrote the report in Remedy, saved it, then routed it
electronically through the system.  The bosses here *loved* it.  The
said, "Let's implement it!" But then I showed them the Remedy license
price tag and they were like, "Oh...nevermind..."

It's stuff like that the keeps Remedy from being embraced.  It's just
cost prohibitive.

Now, how would I answer those customers who complain about paying
megabucks all this time? Tell them they were paying for SUPPORT!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Friday, September 21, 2007 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

I can't help but agree with Norm 100% on this one.  There have been too
many instances in the past where I've been talking with other developers
and/or clients on non-Remedy related projects where the conversation
drifted onto a topic where we could use some sort of tool to help us
out.

In many cases, Remedy comes to mind.  For example, project management.
I tell my colleagues/clients that Remedy is great for what we're talking
about, but it is often the case that there is no way Remedy will be a
viable option due to the hefty price tag alone.

Am I mistaken or does ARS now support mySQL?  If this is the case, then
if ARS was reasonably priced, you could come up with rapid solutions or
create handy tools for "next to nothing".  I could see BMC making a lot
of money selling many low cost ARS instances over charging an arm and a
leg for a few ARS instances.

Once BMC has people hooked on Remedy (because they're selling it at a
competitive price), they could easily milk more money out of these
reduced price ARS sales by offering other services (e.g. support).

It just makes good business sense to me and is a "win-win" for all
parties involved.  

But, I do see one downside to this.  How would your existing customer
base feel knowing they've been dishing out mega bucks for years and then
see new customers pick up ARS for the cheap?

Ben

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Friday, September 21, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

Well I'm talking about selling just the core ARS as a *development*
system, not one of their turnkey apps.

I think it would be awesome if you could just buy the ARS with unlimited
licenses for $500-$1000 (without support, of course) like you can for
other development suites.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, September 21, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Thoughts on Core ARS Licensing

** 
I have had discussions with VP's at Remedy --- When it was Remedy on
this.. But it was a no go... 
My Idea was just a little different.. in the sense that they release a
Free version once.. 
of their Helpdesk solution.. it was called Helpdesk Express.. you just
had to buy Remedy server and
licenses.. Which I thought was a Great Idea..  It for some reason never
took off.. 
Then I recommended and upgrade - slight to helpdesk express for ARS 5.x
or 6.x -- no app fee, but a license key
if you have support - 1 year at a time -- kind of a Lease program...
They never did that either
 
I have made suggestions like this in the past..   They have their
reasons..

 
On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote: 

** 

I apologize if you've already read this in another thread.  I
put this in a response to the ongoing IBM MRO thread but then realized
that it's a bit off that subject and I was hoping others would pass
their thoughts on the topic.  I figured a lot of listers wouldn't see my
response since it was in the IBM MRO thread, so I'm starting this new
one.  Sorry for "doubling." 

 

Anyway, here's the idea: I would like to see Remedy lower the
price on the AR System and the ARS user licenses.  They could do a full
push of ARS as a "Lego" development system--we give you the blocks, you
put them together.  By lowering the price of the ARS, the ARS platform
would be more viable as a solution for the types of tracking apps Bing
is referring to. 

 

Re: IBM MRO?

[Axton]

Like Solaris?  or Java?  or id's game engine for quake? ...

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
> Well...I think asking a vendor to open the source to a commercial
> product is definitely dreaming.  Open the source so a competitor can
> steal your intellectual property? I don't think so...
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 10:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: IBM MRO?
>
> Ah... while we are dreaming.
>
> How about they open access to their source code for their paying
> customers. ( They do not even have to change the licensing model to do
> that.) Just let us see the real code. If they are still wanting to
> keep things locked down... then they can keep some parts closed source
> too.
>
> That way they build "platform presence" and can get their customers to
> actually help them fix BUGS in their code. :)
>
>
> The real root problem (IMHO) they think that they can make more money
> the way they are running the business now. Only time will tell if some
> competitor comes and eats their lunch , or some portion of it, or
> maybe they will adapt when they think they have no other choice.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On 9/21/07, John Sundberg <[EMAIL PROTECTED]> wrote:
> > **
> > Just an idea.
> >
> > How about selling a stripped down ARServer that only can run one
> > application.
> >
> > The server would be open to all users (no licenses) for that one
> > application. (BMC would not get license revenue per user) -- however
> they
> > would get revenue for the server license -- and they would grow their
> > partner channel and the platform presence.
> >
> > That server would only exist for "registered/approved" applications.
> So - if
> > somebody wants a generic ARServer for their own internal app -- they
> would
> > buy a normal ARServer and user licenses.
> >
> >
> >  -John
>
> 
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Re: IBM MRO?

[Axton]

You will probably find this thread interesting:

http://developer.bmc.com/jiveProd/thread.jspa?threadID=6133&tstart=0

Axton Grams

On 9/21/07, Bradford Bingel <[EMAIL PROTECTED]> wrote:
> **
>
> If anyone in Remedy-land is listening, it once again sounds like it's time
> re-evaluate current marketing strategies and reconsider re-focusing
> attention on the AR System as a workflow-centric development platform, from
> which a multitude of applications can be developed.
>
>  Perhaps it's even time to reconsider offering a "developer's pack"
> -- a fully functional AR System server with a single user license, free to
> interested partners, so that they may create even more AR-based
> applications.  (You know, things like conference room reservation systems,
> equipment checkout/checkin solutions, new hire processing, time and expense
> reporting, and new customer provisioning solutions.)  After all, where's the
> risk in encouraging the talented and imaginative Remedy community to create
> even more reasons to continue using AR System? 
>
> -- Bing
>
> Bradford Bingel ("Bing")
> ITM3 California
> http://www.itm3.com/
> [EMAIL PROTECTED] (email)
> 925-260-6394 (mobile)
>
>
>  
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
> Sent: Thursday, September 20, 2007 11:55 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: IBM MRO?
>
>
> **
> Interestingly enough - we have had a number of calls in the last couple
> months from companies that have both MRO and Remedy to see if our Service
> Catalog product will front end MRO. (Which it will).
>
> However - will MRO take over Remedy? By that I am assuming the question is
> 'will MRO take over Asset Mgmt in Remedy - and then grow to take over ITSM'.
>
> Maybe.
>
> If BMC continues to put all its energy in ITSM - then MRO has a chance -- as
> ITIL is a commoditizer (IMHO). IBM will come in with a swap Remedy out and
> replace with MRO story.
>
> My opinion is that BMC would be wise to leverage the "fanatics" of the AR
> engine - and start expanding beyond ITSM. In doing so - the swap out Remedy
> story becomes less likely as MRO will not be able to do all the things that
> Remedy is doing for a company (HR,Marketing, Sales, Facilities, etc...). The
> IBM/MRO story would basically only be able to replace a portion of the
> system -- the company would have to maintain the Remedy engine for the other
> functions.
>
> So - the company won't be able to get rid of Remedy completely -- therefore
> adopting something like MRO will only complicate the environment -- which is
> counter to what most companies are looking to do.
>
> BMC would be wise to look at Salesforce.com - with its Appforce -- basically
> - Salesforce was a CRM/Sales app -- it is becoming a platform. Remedy is
> going the other direction -- it was a platform and is becoming an
> application. SAP is now a platform. Oracle is moving to Fusion. etc.
>
> The leaders are moving to platforms - I think having a platform is a better
> long term strategy.
>
> I agree with Scott -- I think the IBM/MRO move was a direct jab at BMC. Will
> it be a knockout -- or will BMC come slamming back?
>
>
> -John
>
>
>
>
> On 9/20/07, Mary Dollus <[EMAIL PROTECTED]> wrote:
> > Hi All...
> >
> > I was wondering if anyone knows anything about the IBM MRO product?  Is it
> > the opinion that this product will overtake the market share that Remedy
> > currently holds?
> >
> > Just curious to see what if any buzz is out there about the product.
> >
> > Thanks!!
> > Mary
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> >
>
>
>
> --
> John David Sundberg
> 235 East 6th Street, Suite 400B
> St. Paul, MN 55101
> (651) 556-0930-work
> (651) 247-6766-cell
> (651) 695-8577-fax
> [EMAIL PROTECTED]
> __20060125___This posting was submitted
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Re: IBM MRO?

[Guillaume Rheault]

that's true. My point was that yes, you can open source critical and strategic 
software application products and still be financially successful. And Oracle 
Fusion is not exactly a product, it is better described as middle ware. At 
least that's how the Oracle folks describe it: the glue that ties everything 
together, so extremely strategic from that company's point of view


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kaiser Norm E 
CIV USAF 96 CS/SCCE
Sent: Fri 09/21/07 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?
 
Oracle sells other products other than Oracle Fusion.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Friday, September 21, 2007 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

** 

No really dreaming...
Oracle Fusion is open sourced and Oracle is doing very well


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kaiser
Norm E CIV USAF 96 CS/SCCE
Sent: Fri 09/21/07 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

Well...I think asking a vendor to open the source to a commercial
product is definitely dreaming.  Open the source so a competitor can
steal your intellectual property? I don't think so...

-Original Message-
From: Action Request System discussion list(ARSList)
__20060125___This posting was submitted with HTML in
it___

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Re: How to capture a user's computer name in the mid-tier?

[Axton]

Depending on your mid-tier server config, this can be a little
trickier.  If you have a load balancer, you will get the ip of the
load balancer, not the client.  Some load balancers allow you to send
the ip through as an http header, so the js would have to be modified
to account for that if this is the case.

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
> Gary:
>
> Copy the following text into your mouse buffer and paste it into
> Notepad:
>
> function env_ip_var()
> {
>var return_value = "<%=request.getRemoteAddr()%>";
>return (return_value)
> }
> function env_hostname()
> {
>var return_value = "<%=request.getRemoteHost()%>";
>return (return_value)
> }
>
> Save the file as get_client_info.jsp.
>
> Then copy that file into your SHARED folder on your Midtier.
>
> Then open your form in the Admin tool.  Go to VIEW PROPERTIES, click the
> APPEARANCE tab, and click EDIT WEB HEADER CONTENT.  Paste the following
> into the field:
>
>  language="Javascript">
>
> Save the form.
>
> Then create an active link that runs on SUBMIT or WINDOW OPEN or
> whatever that does a RUN PROCESS.  The run process should be this:
>
> javascript.window.F(xxxfield idxxx).DoSet(env_hostname());
>
> Replace "xxxfield idxxx" with the field ID of the field you want to
> capture the hostname.  Just put the number--no dollar signs or quotes or
> anything else.
>
> Save the AL.  Give it a run.  Should work like a champ.
>
> Let me know if you have any trouble.  I have it working here on every
> ticket that's submitted.
>
> Norm
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
> OC-ALC/ITMA
> Sent: Friday, September 21, 2007 10:11 AM
> To: arslist@ARSLIST.ORG
> Subject: How to capture a user's computer name in the mid-tier?
>
> **
>
> I am trying to capture a user's computer name in the mid-tier. I know
> that in the user tool you can use the following:
>
>
>
> $PROCESS$ c:\windows\system32\cmd.exe /c hostname
>
>
>
> However, that doesn't work in the mid-tier as you can not use a
> $PROCESS$ in the mid-tier.
>
>
>
> Any ideas?
>
>
>
> Thanks,
>
>
> Gary Opela, Jr
>
> Sr. Remedy Developer
>
> Leader Communications, Inc.
>
> 405 736 3211
>
>
>
> __20060125___This posting was submitted with HTML in
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Re: IBM MRO?

[Durrant, Michael M. - ITSD]

BMC sells other products than Remedy... 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

Oracle sells other products other than Oracle Fusion.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Friday, September 21, 2007 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

** 

No really dreaming...
Oracle Fusion is open sourced and Oracle is doing very well


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kaiser
Norm E CIV USAF 96 CS/SCCE
Sent: Fri 09/21/07 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

Well...I think asking a vendor to open the source to a commercial
product is definitely dreaming.  Open the source so a competitor can
steal your intellectual property? I don't think so...

-Original Message-
From: Action Request System discussion list(ARSList)
__20060125___This posting was submitted with HTML in
it___


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unauthorized individuals.  If you received this email in error, please reply to 
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