how to make a browser read a specific .css file
dear lister, as I got no answer on my previous post, I try to query for help for the same issue once again. This time with other words :-) I have ARS 6.00.01 and mid-tiers 6.3 patch 13 runing on Apcahe 1 /Tomcat 4 Yes I know this looks all quiet old. But the worse is that some users use Mozilla 1.4 or Firefox 1.5. Yes you read correctly. And this is not a Friday humour. And they do not want to move from their clients and the reste. Yes you can wish me good courage continuing to work in such conditions :-) Anyway now I am annoyed because these mentioned browsers do not read correctly the css which is in /mywebserver/webapps/arsys/resources/moz/stylesheets/moz/ARSystem.css So fields are not readable at all. So I've created a new directory with a adapted file for them under /mywebserver/webapps/arsys/oldmos/stylesheets/ARSystem.css And I would like to make these F*%^$*# browsers read this later file. Is that only possible? Where does the Remedy get the info for the mentioned directory? Many thanks for any idea/help or comments which could give me better mood :-D Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Robert02 Kern is out of the office.
I will be out of the office starting 01.10.2008 and will not return until 06.10.2008. Service Desk: Janker August Remedy General: Christoph Sommerlik Remedy Nafta: Janette Galvan-Diaz Remedy (SIMS) Categories and Groups Change Management: Janker August, Janette Galvan-Diaz eMail to all available SIMS staff (global): [EMAIL PROTECTED] In important cases, you may reach me at my mobile: 0170 852 2515 Have a nice day, Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Exporting Blob File Attatchments From Remedy ARS V6
Hello, Here is a link that may help you. However if you are really not familiar with Oracle PL/SQL basics, you should request a DBA to help you. http://www.oracle-base.com/articles/9i/ExportBlob9i.php Michael Bessey wrote: Hello Remedy Guru's, Does anyone happen to know of a good way to bulk export file attachments stored in the Remedy Oracle dB out to their individual files with correct file names? We use Remedy as a provisioning system, and we have customers defined in the dB that each have files (like word/pdf/visio/ppt) stored to an attachment form so that users of the system can get to a customers reference material. We are looking for an easy way to export all of the attachments out of the dB without having to use the Remedy client and click on each file and export it manually for each customer in the dB. I know there are Oracle tools out there for exporting Blob's/Clob's, but I'm not an Oracle expert, and trying to get the Blob's associated with the correct file name stored in Remedy doesn't look that easy to do. Thanks, -Mike NTT America Michael Bessey NCC/NCPC Senior OSS Architect E-Mail: [EMAIL PROTECTED] AIM: arch8nglmichael Office: (817)428-7878 Cell Phone: (817)845-3054 = This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. NTT America makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Exporting-Blob-File-Attatchments-From-Remedy-ARS-V6-tp12872301p19757311.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Plugins for vendor forms
I want to connect to an Oracle database running in a remote server. I finished installing LDAP in my Machine. But when tried to configure LDAP by opening ARDBC LDAP Configuration form am getting the following error as mentioned below, ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : green : RPC: Name to address translation failed - n2a: unknown error #-5 The preceding message occurred during the execution of active link LDAP ARDBC:GetCurrentValues -- action 1. (ARNOTE 1101) How to check whether the Plug-in is working properly? Any idea on how to proceed with this? Thanks and Regards, Rakesh Kiruba Virtusa (India) Pvt Ltd | Ph (off): +91 - 44 - 42002700 Ext: 3221 | Mobile: +91 - 99949 37242 | From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, September 30, 2008 11:34 PM To: arslist@ARSLIST.ORG Subject: Re: Plugins for vendor forms What do you want to connect to? The LDAP directory (MS, Novel)? I do not know too much details about the Croom plugin but from what I had heard OR from what I remember, it catered more to cross database connects. For eg you could connect to a SQL database from Oracle or a Oracle database from SQL. I do not think they could connect to active directories but then I may be wrong as I haven't used this product. If you want to connect to an LDAP directory, the built in AREA and ARDBC plugin should be more than enough and you do not need any other third party product in order to do that. You can view all the data in your LDAP directory using ARDBC after you correctly configure the same and build the necessary vendor forms. Joe - Original Message From: Rakesh Kiruba [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 30, 2008 8:50:09 AM Subject: Re: Plugins for vendor forms ** Hi Rohini, Thanks for your mail. I am not using ITSM, I am trying to configure LDAP plug ins instead of CROOM. Do you have any idea on LDAP and about its configurations? Kindly let me know on how to configure LDAP. Thanks and Regards, Rakesh Kiruba Virtusa ( India ) Pvt Ltd | Ph (off): +91 - 44 - 42002700 Ext: 3221 | Mobile: +91 - 99949 37242 | From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rohini Prasher Sent: Tuesday, September 30, 2008 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: Plugins for vendor forms Hi Rakesh, For ITSM7 you need not to buy CROOM plug-in, inbuilt plug-in are available. I don’t know whether it is same for ARS7 without ITSM. Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Rakesh Kiruba Sent: Tuesday, September 30, 2008 11:39 AM To: arslist@ARSLIST.ORG Subject: Plugins for vendor forms Hi All, We are using CROOM Plug-ins (ARDBC Plug-in) to create Vendor forms in Remedy 6.03.00 patch 018(Windows Box). Now we have planned to upgrade the Remedy Version to 7(Solaris Box). We would like to know, 1. Is it possible to create a vendor form without purchasing CROOM plug-in ? 2. Is there any In-built plug-ins available with Remedy 7 package that can be used to create Vendor forms? Kindly help us on this. Thanks and Regards, Rakesh Kiruba Virtusa ( India ) Pvt Ltd | Ph (off): +91 - 44 - 42002700 Ext: 3221 | Mobile: +91 - 99949 37242 | __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Exporting Blob File Attatchments From Remedy ARS V6
Not really sure how pl/sql can help since the blob is compressed with a proprietary compression algorithm. The easiest way would be with Meta-Update where you can control the output file names as desired. You can also use any API programming language such as Perl, Java, c, etc and write your own code. You can also, run some workflow through an escalation or whatever trigger you like. A filter can export an attachement to the file system on the server. An AL can export it to the client. Of course you'll have to deal with file names, directories, slash vs backslash etc. See the special process: PERFORM-ACTION-SAVE-ATTACHMENT field_ID [file_name] Cheers Ben Chernys www.softwaretoolhouse.com - --- Original Message --- - From: Icarus4 [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 1 Oct 2008 02:50:01 Hello, Here is a link that may help you. However if you are really not familiar with Oracle PL/SQL basics, you should request a DBA to help you. http://www.oracle-base.com/articles/9i/ExportBlob9i .php Michael Bessey wrote: Hello Remedy Guru's, Does anyone happen to know of a good way to bulk export file attachments stored in the Remedy Oracle dB out to their individual files with correct file names? We use Remedy as a provisioning system, and we have customers defined in the dB that each have files (like word/pdf/visio/ppt) stored to an attachment form so that users of the system can get to a customers reference material. We are looking for an easy way to export all of the attachments out of the dB without having to use the Remedy client and click on each file and export it manually for each customer in the dB. I know there are Oracle tools out there for exporting Blob's/Clob's, but I'm not an Oracle expert, and trying to get the Blob's associated with the correct file name stored in Remedy doesn't look that easy to do. Thanks, -Mike NTT America Michael Bessey NCC/NCPC Senior OSS Architect E-Mail: [EMAIL PROTECTED] AIM: arch8nglmichael Office: (817)428-7878 Cell Phone: (817)845-3054 = This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. NTT America makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Exporting-Blob-File-Attatchme nts-From-Remedy-ARS-V6-tp12872301p19757311.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: how to make a browser read a specific .css file
Serouche, You realize that you are off the compatibility matrix in the software that you are trying to support. So the changes your need to make will also be unsupported and likely will need considerable effort to implement and maintain from Mid-Tier version to version.(including patches) However, it sounds like you are quite determined to implement this so ... here is what I would do if I were in your shoes... 1) Tell your management that it is not supported and is not changeable. 2) repeat step 1 3) When management still will not take reality for an answer then open an enhancement request with BMC. Then tell management that there is no way that BMC will enhance v6.3 Mid-tier to implement this feature. 4) When management still will not take reality for an answer then you have to decide to do it on your own. (Here comes the technical part) Ok... if I had to reinvent this wheel.. It looks like Remedy is using a servlet to get to the proper resource files. I based this conclusion on the web.xml file having this URL mapping: servlet-mapping servlet-nameResourceServlet/servlet-name url-pattern/resources/*/url-pattern /servlet-mapping and the HTML source linking to the CSS this way: link rel=stylesheet href=../../../../resources/stylesheets/ARSystem.css/link. So... I think changing that should be out of the question. However the way CSS works is a last in wins model. So if you were to add a way to conditionally include another CSS file _after_ the normal ARS CSS stuff then you should be able to get programmatic control, identify the browser and then decide if you need to include another CSS file or not. In short...I think you could do something like this... *) Implement Web footer Content for all forms/views the users will be using to run your own javascript to decide if you need to dynamically include another CSS file. NOTE: This may only work on views that are web views too. So you may need to create a new set of views for all of the forms too.) There may be other solutions too... but I am trying to work in the system as much as possible to try to keep this as forward compatible as possible too. So you would need to do something like: ) make a change to every form and view that matters in your application ) develop and maintain browser detection code that works on all browsers that you support ) develop and maintain CSS code, that works with the version/patch level of the Mid-Tier your using for the other browsers that you are going to support ) Every time you need to make a change to the Mid-Tier you will have to re-evaluate this solution and it's validity too. Which is no small task. By the way: I strongly suspect that the reason no one else has commented on this thread is that this is very far off the beaten path and is really not advisable. However, with AR System ... most things are possible. :) Hope that helps, but I doubt it does. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Oct 1, 2008 at 3:01 AM, Remedy Maniac [EMAIL PROTECTED] wrote: dear lister, as I got no answer on my previous post, I try to query for help for the same issue once again. This time with other words :-) I have ARS 6.00.01 and mid-tiers 6.3 patch 13 runing on Apcahe 1 /Tomcat 4 Yes I know this looks all quiet old. But the worse is that some users use Mozilla 1.4 or Firefox 1.5. Yes you read correctly. And this is not a Friday humour. And they do not want to move from their clients and the reste. Yes you can wish me good courage continuing to work in such conditions :-) Anyway now I am annoyed because these mentioned browsers do not read correctly the css which is in /mywebserver/webapps/arsys/resources/moz/stylesheets/moz/ARSystem.css So fields are not readable at all. So I've created a new directory with a adapted file for them under /mywebserver/webapps/arsys/oldmos/stylesheets/ARSystem.css And I would like to make these F*%^$*# browsers read this later file. Is that only possible? Where does the Remedy get the info for the mentioned directory? Many thanks for any idea/help or comments which could give me better mood :-D Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Workflow problem
I contacted BMC regarding this issue over a year ago and they identified it as a defect around the GUID on the form -- there is a unique index on that field. Their workaround was to remove the index. They never identified the cause of the issue. SW00271646 Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] www.Kohls.com Shafqat Ayaz [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/30/2008 07:58 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Workflow problem ** Hi All I am noticing an error message in the arerror.log file. The message is as follows. The value(s) for this entry violate a unique index that has been defined for this form: NTE:SYS-Group NT Control entry NTG00063532 fields: 100205 179 (ARERR 382) Ok I understand what the entry means, what I cannot find is, what is causing this to happen. Obviously some workflow/process is trying to create entries in this form. But what process or workflow? does anyone have any idea? ITSM 7 ARS 7 Many thanks shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpeg
Re: how to make a browser read a specific .css file
thanks for this post Carey. But one thing I do not agree with you. It's when you say with AR System ... most things are possible. I believe with AR System everything is possible ;-) In ClientCore.js I can read the following: function GetAppStyleSheet(path) { var appstylesheet = (((ARKWGetStringByIdx(21) != null) ? ARKWGetStringByIdx(21) : ) == ) ? : path + apps/ + encodeURIComponent(ARKWGetStringByIdx(7)) + / + encodeURIComponent(((ARKWGetStringByIdx(21) != null) ? ARKWGetStringByIdx(21) : )) + /resources/stylesheets/ARSystem.css; } Maybe here there is something to be done? What do you think of that? Serouche Carey Matthew Black wrote: Serouche, You realize that you are off the compatibility matrix in the software that you are trying to support. So the changes your need to make will also be unsupported and likely will need considerable effort to implement and maintain from Mid-Tier version to version.(including patches) However, it sounds like you are quite determined to implement this so ... here is what I would do if I were in your shoes... 1) Tell your management that it is not supported and is not changeable. 2) repeat step 1 3) When management still will not take reality for an answer then open an enhancement request with BMC. Then tell management that there is no way that BMC will enhance v6.3 Mid-tier to implement this feature. 4) When management still will not take reality for an answer then you have to decide to do it on your own. (Here comes the technical part) Ok... if I had to reinvent this wheel.. It looks like Remedy is using a servlet to get to the proper resource files. I based this conclusion on the web.xml file having this URL mapping: servlet-mapping servlet-nameResourceServlet/servlet-name url-pattern/resources/*/url-pattern /servlet-mapping and the HTML source linking to the CSS this way: link rel=stylesheet href=../../../../resources/stylesheets/ARSystem.css/link. So... I think changing that should be out of the question. However the way CSS works is a last in wins model. So if you were to add a way to conditionally include another CSS file _after_ the normal ARS CSS stuff then you should be able to get programmatic control, identify the browser and then decide if you need to include another CSS file or not. In short...I think you could do something like this... *) Implement Web footer Content for all forms/views the users will be using to run your own javascript to decide if you need to dynamically include another CSS file. NOTE: This may only work on views that are web views too. So you may need to create a new set of views for all of the forms too.) There may be other solutions too... but I am trying to work in the system as much as possible to try to keep this as forward compatible as possible too. So you would need to do something like: ) make a change to every form and view that matters in your application ) develop and maintain browser detection code that works on all browsers that you support ) develop and maintain CSS code, that works with the version/patch level of the Mid-Tier your using for the other browsers that you are going to support ) Every time you need to make a change to the Mid-Tier you will have to re-evaluate this solution and it's validity too. Which is no small task. By the way: I strongly suspect that the reason no one else has commented on this thread is that this is very far off the beaten path and is really not advisable. However, with AR System ... most things are possible. :) Hope that helps, but I doubt it does. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: how to make a browser read a specific .css file
what I don't get yet is in ARKWGetStringByIdx(21). what is 21 standing for? AFA I understood 7 is for the server and 6 is for the schema. But what is 21 and all in all where are these numbers defined? Do we have a list of these somewhere? Serouche Carey Matthew Black wrote: Serouche, You realize that you are off the compatibility matrix in the software that you are trying to support. So the changes your need to make will also be unsupported and likely will need considerable effort to implement and maintain from Mid-Tier version to version.(including patches) However, it sounds like you are quite determined to implement this so ... here is what I would do if I were in your shoes... 1) Tell your management that it is not supported and is not changeable. 2) repeat step 1 3) When management still will not take reality for an answer then open an enhancement request with BMC. Then tell management that there is no way that BMC will enhance v6.3 Mid-tier to implement this feature. 4) When management still will not take reality for an answer then you have to decide to do it on your own. (Here comes the technical part) Ok... if I had to reinvent this wheel.. It looks like Remedy is using a servlet to get to the proper resource files. I based this conclusion on the web.xml file having this URL mapping: servlet-mapping servlet-nameResourceServlet/servlet-name url-pattern/resources/*/url-pattern /servlet-mapping and the HTML source linking to the CSS this way: link rel=stylesheet href=../../../../resources/stylesheets/ARSystem.css/link. So... I think changing that should be out of the question. However the way CSS works is a last in wins model. So if you were to add a way to conditionally include another CSS file _after_ the normal ARS CSS stuff then you should be able to get programmatic control, identify the browser and then decide if you need to include another CSS file or not. In short...I think you could do something like this... *) Implement Web footer Content for all forms/views the users will be using to run your own javascript to decide if you need to dynamically include another CSS file. NOTE: This may only work on views that are web views too. So you may need to create a new set of views for all of the forms too.) There may be other solutions too... but I am trying to work in the system as much as possible to try to keep this as forward compatible as possible too. So you would need to do something like: ) make a change to every form and view that matters in your application ) develop and maintain browser detection code that works on all browsers that you support ) develop and maintain CSS code, that works with the version/patch level of the Mid-Tier your using for the other browsers that you are going to support ) Every time you need to make a change to the Mid-Tier you will have to re-evaluate this solution and it's validity too. Which is no small task. By the way: I strongly suspect that the reason no one else has commented on this thread is that this is very far off the beaten path and is really not advisable. However, with AR System ... most things are possible. :) Hope that helps, but I doubt it does. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Archive Process - Resolved
I had configured the archive process to delete the master record after it was archived. Some years back I had created a filter on the master table (schema) which sent an email notification when a record was deleted, this filter on the master record caused the archive to fail - when I disabled the filter the archive completed. This problem has been reported to BMC support - I'm not sure at this point if it is viewed by BMC as a bug. On one hand I really didn't want to get 89k email notifications that 89k records were being deleted after the archive process so I'm glad the archive process failed until the filter was disabled but at the same time I guess it could be possible that a filter that executes on delete may be needed. Br, Russ From: [EMAIL PROTECTED] To: arslist@arslist.org Subject: Archive Process Date: Wed, 24 Sep 2008 13:55:43 -0700 Greetings ARList! My first attempt at using the native archive process. When configuring the archive process I allowed the ARSystem to generate the archive form. When the process runs one record is moved form the source to the destination (archive) form and the process stops. Every time it runs only one record is moved, I need to move 89k records so obviously this is not working too well. I was able to grab an error from the arerror log: Wed Sep 24 07:15:00 2008 Archive : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Sep 24 07:15:00 2008 Timestamp: Wed Sep 24 2008 07:15:00.7730 Thread Id: 744 Version: 7.1.00 Patch 001 200711161033 Nov 16 2007 11:35:23 ServerName: remedy Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 0 RPC Call: 0 (DE) RPC Queue: 1 Protocol Version: 13 Client IP Address: Form: remedyform Logging On: Code: c005 Operation: read Access Addr: 005C Stack Begin: Stack End Any assistance would be appreciated. Remedy support has me doing the standard patch upgrade although it is not clear that will solve anything. Russ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: change request error
Although the categorization fields are not required, they are still validated if they contain values. Try manually reselecting the values in the categorization fields, and you will quickly notice which value is no longer enabled for use in that company as it will not appear in the list anymore. Also, if you are using a Change Template to create the change, and it contains categorizations, reselect the categorizations and save the template before using it. Hope that helps, LisaD From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Tuesday, September 30, 2008 8:09 PM To: arslist@ARSLIST.ORG Subject: change request error ** Hi Group, I am running into an error when I am trying to create the change request. The error is as follows The operationa categorization information is invalid for the specified company. Use the menusto select this information. I never encountered such an error before. I did set all the operational categorization information which was not being used to offline a couple of days ago but that should not be affecting this process right. It is not a required field. Can any one please suggest why I am running into this error. I am on Ar Server 7.1 and change management 7.0.03. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ## Attention: This e-mail message is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author. This email was scanned and cleared by MailMarshal. ## ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Better Friday Humor
Since we do not seem to be able to avoid politics, I offer, again, a better joke. Mary Poppins' Hotel Stay Mary Poppins was driving home late at night in some really bad weather when she decided to spend the night in a motel. After signing in, she asked if the dining room was open, and the clerk apologized, but offered the room service menu, from which Mary Poppins selected the cauliflower cheese. She also decided she would have breakfast in bed in the morning and asked for poached eggs. In the morning the clerk asked how she liked the cauliflower cheese and the poached eggs. Mary Poppins said the cauliflower cheese was good but the eggs weren't much. The clerk apologized but suggested the Mary Poppins might like to leave a comment in their suggestion ledger. After some thought Mary Poppins made an entry and was on her way. Being a curious type, the clerk looked to see what she wrote, and was amused by the entry Supercauliflowercheesebuteggswerequiteatrocious From my joke log, collected on June 6, 2000. Have a great weekend! Thorin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Better Friday Humor
Better Friday HumorMarty, I appreciate your effort to stay away from politics on the List. Stan Feinstein. w. 310-230-1722. - Original Message - From: Marty.Thorin Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, October 01, 2008 06:47 AM Subject: Better Friday Humor ** Since we do not seem to be able to avoid politics, I offer, again, a better joke. Mary Poppins' Hotel Stay Mary Poppins was driving home late at night in some really bad weather when she decided to spend the night in a motel. After signing in, she asked if the dining room was open, and the clerk apologized, but offered the room service menu, from which Mary Poppins selected the cauliflower cheese. She also decided she would have breakfast in bed in the morning and asked for poached eggs. In the morning the clerk asked how she liked the cauliflower cheese and the poached eggs. Mary Poppins said the cauliflower cheese was good but the eggs weren't much. The clerk apologized but suggested the Mary Poppins might like to leave a comment in their suggestion ledger. After some thought Mary Poppins made an entry and was on her way. Being a curious type, the clerk looked to see what she wrote, and was amused by the entry Supercauliflowercheesebuteggswerequiteatrocious From my joke log, collected on June 6, 2000. Have a great weekend! Thorin __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Notifications Slow
Hi, We currently are running 7.0.1 patch 2. I have noticed when I submit an Incident it takes 1 minute to upto 5 minutes to save. Emails go through the Notification process. I am wondering if anyone has seen delays and what can be done to improve this? I know this goes from Help Desk form to NT Process Control form to Individual NT Control form then to Notifier and then finally to the Notifier Log. So I can understand a long process, but I need to improve the speed. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notifications Slow
Tim Have you identified that it is actually the notifications which are slow? Would also be worthwhile posting up what your architecture is? Matt Hi, We currently are running 7.0.1 patch 2. I have noticed when I submit an Incident it takes 1 minute to upto 5 minutes to save. Emails go through the Notification process. I am wondering if anyone has seen delays and what can be done to improve this? I know this goes from Help Desk form to NT Process Control form to Individual NT Control form then to Notifier and then finally to the Notifier Log. So I can understand a long process, but I need to improve the speed. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
I think prudence would call for one or more of these in future responses: 1) A response from someone who can speak for Turing. 2) Responses that are more than rumors. Rumors can cause damage to relationships of all kinds, and it would be unfortunate if Turing's were damaged for false reasons. If you don't have evidence to back up your rumor, prudence would dictate keeping it to yourself. 3) Not assuming something bad about Turing unless and until evidence appears to support those assumptions. Rick On Wed, Oct 1, 2008 at 7:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Workflow problem
I'm pretty sure that this is a bug. Don't have time to find the # for you, but check support website (we have the same issue-makes for a nasty log). rp -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, September 30, 2008 7:35 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow problem ** Hello Shafqat, Usually turning on your SQL logs can tell you the cause of such errors.. turn them on and look at the last statements that were successfully executed by the database before the database rolled back transactions. Trigger the action or actions that cause that error as soon as you turn on your SQL logs and then filter the SQL logs by the user that exectued the actions that triggered the error. Joe D'Souza - Original Message From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 30, 2008 8:58:33 PM Subject: Workflow problem ** Hi All I am noticing an error message in the arerror.log file. The message is as follows. The value(s) for this entry violate a unique index that has been defined for this form: NTE:SYS-Group NT Control entry NTG00063532 fields: 100205 179 (ARERR 382) Ok I understand what the entry means, what I cannot find is, what is causing this to happen. Obviously some workflow/process is trying to create entries in this form. But what process or workflow? does anyone have any idea? ITSM 7 ARS 7 Many thanks shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Server problems SOLVED
Chintan We were given a debug version of the server which produced a core dump file when the server crashed.BMC support analyzed the file and told us that the workflow was causing the issues. I have to admit that BMC support were awesome. thanks shafqat --- On Wed, 10/1/08, Chintan Shah [EMAIL PROTECTED] wrote: From: Chintan Shah [EMAIL PROTECTED] Subject: Re: Server problems SOLVED To: arslist@ARSLIST.ORG Date: Wednesday, October 1, 2008, 5:16 AM ** A couple of days ago, our arserverd crashed too with exactly something similar but its not repetitive..so we weren't able to figure out what happened. As the logs were not turned on, we could get much, but it died with Signal 10..not sure what that means. Shafqat, how did you identify the filters that were getting in loop? Wed Sep 17 12:57:47 2008 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Sep 17 12:57:47 2008 10 Wed Sep 17 12:57:47 2008 Distrib : Cannot establish a network connection to the AR System server (ARERR 90) Wed Sep 17 12:57:47 2008 Distrib : Cannot establish a network connection to the AR System server (ARERR 90) Wed Sep 17 12:57:47 2008 Distrib : Cannot establish a network connection to the AR System server (ARERR 90) Wed Sep 17 12:57:47 2008 Distrib : Cannot establish a network connection to the AR System server (ARERR 90) Wed Sep 17 12:58:47 2008 Distrib : Cannot establish a network connection to the AR System server (ARERR 90) Wed Sep 17 12:58:47 2008 Distrib : Cannot establish a network connection to the AR System server (ARERR 90) Wed Sep 17 12:59:27 2008 Dispatch : Cannot establish a network connection to the AR System server (servername(0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Wed Sep 17 12:59:50 2008 Distrib : Cannot establish a network connection to the AR System server (ARERR 90) Wed Sep 17 13:00:27 2008 Dispatch : Cannot establish a network connection to the AR System server (servername (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Thanks Chintan --- On Tue, 9/30/08, Shafqat Ayaz [EMAIL PROTECTED] wrote: From: Shafqat Ayaz [EMAIL PROTECTED] Subject: Re: Server problems SOLVED To: arslist@ARSLIST.ORG Date: Tuesday, September 30, 2008, 5:53 PM ** Thanks Ben and all others who wrote to help The problem if you are interested in the solution was two filters which someone had written getting into a loop!! Disabling one of the filters fixed the problem. I would have thought the ARS Server would/should be able to handle this type of problem and not just crash. The problem was, and this has still not been identified, nothing was getting written to ANY log files!! so the analysis of the log files did not show anything. Many thanks once again Shafqat --- On Thu, 9/25/08, Ben Chernys [EMAIL PROTECTED] wrote: From: Ben Chernys [EMAIL PROTECTED] Subject: Re: Server problems To: arslist@ARSLIST.ORG Date: Thursday, September 25, 2008, 10:13 PM ** It cannot be the assignment engine. The assignment engine got a 90 which means he was the first to issue an api call (unsuccessfully, so in fact having done nothing on the server at all) and the server was not listening on a port. A Segmentation Violation is the result of a bad pointer in the arserverd c code. This can happen for a number of reasons: a stray store of a byte onto the wrong place in the stack can go unnoticed for a long time and in many different installations. While adjusting the callers / clients CAN make such an event go away (by avoiding a specific code path in arserverd) ANY Segmentation Violation is a result of bad code in arserverd. On behalf of the arserverd coders, I would venture to say ALL non-trivial software will have some of these lurking around. In any event, I would turn on pretty much all logging (api, sql, filter), non-buffered, into a single file. I would perhaps monitor the growth of the file deleting it every now and then. I would also look at any binary patches issued that may have corrected the problem. Binary patches are relatively easy to install and back out though of-course, if the problem is very hard to reproduce, testing a version is always difficult. Cheers Ben Chernys Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 162 175 0956 GMT + 1 + [ DST ] Email: mailto:[EMAIL PROTECTED] Web: http://www.softwaretoolhouse.com A free notepad for Diary fields: http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS API scripting tool used for migrations, integrations, imports, reports, extracts, batch jobs: http://www.softwaretoolhouse.com/products/SthMupd From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: September 25, 2008 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: Server
Re: What's going on with TuringSMI?
Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Susan, I think I know where you are going. Lets not go down the rumor path, peoples jobs could be effected. HBR On Wed, Oct 1, 2008 at 12:31 PM, Susan Palmer [EMAIL PROTECTED] wrote: ** Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
If it helps any, I have dealt with Turing about slightly over a year ago, for an engagement in MD, and didn't have any payment problems with them. I got paid as scheduled in the contract.. And I second Rick.. Lets not let rumors fly and if any of these are true let a representative of Turing speak up for themselves.. We do not want to negatively impact any johs of contractors or consultants who may be currently engaged with them.. Joe - Original Message From: Susan Palmer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 12:31:13 PM Subject: Re: What's going on with TuringSMI? ** Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notifications Slow
Slow response to a save is generally the cause of searches to the DB before the save, that may or may be on a extremely large table and possibly causing a table scan. I would check that. Just out of curiosity, are your emails set to be deleted on being processed on the server? I believe that could be one of the causes for the email engine to process new emails slowly. Joe - Original Message From: Matt Worsdell [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 11:34:04 AM Subject: Re: Notifications Slow Tim Have you identified that it is actually the notifications which are slow? Would also be worthwhile posting up what your architecture is? Matt Hi, We currently are running 7.0.1 patch 2. I have noticed when I submit an Incident it takes 1 minute to upto 5 minutes to save. Emails go through the Notification process. I am wondering if anyone has seen delays and what can be done to improve this? I know this goes from Help Desk form to NT Process Control form to Individual NT Control form then to Notifier and then finally to the Notifier Log. So I can understand a long process, but I need to improve the speed. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Any One ever seen The Form is missing application licensing information ARERR 9861?
All, I have an ITSM dev system that has modified the HPD:Help Desk form and I am moving it to our QA system. Now at this point there is no data, so I thought I could just export the HPD:Help Desk form from one system and import it to the other. That worked, however when I try and open up the Incident Management Console or the Incident form itself I get the ARERR 9861 error. Both systems are licenses, any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Any One ever seen The Form is missing application licensing information ARERR 9861?
In my experience, importing a form def over the same form that is part of a deployable application will break the link to the deployable application, and break the entire application if it is a central form. The same is true of other objects. To avoid this, use Remedy Migrator or an equivalent application to move your changes. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, October 01, 2008 12:19 PM To: arslist@ARSLIST.ORG Subject: Any One ever seen The Form is missing application licensing information ARERR 9861? ** All, I have an ITSM dev system that has modified the HPD:Help Desk form and I am moving it to our QA system. Now at this point there is no data, so I thought I could just export the HPD:Help Desk form from one system and import it to the other. That worked, however when I try and open up the Incident Management Console or the Incident form itself I get the ARERR 9861 error. Both systems are licenses, any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Any One ever seen The Form is missing application licensing information ARERR 9861?
Christopher, Thanks, but will Migrator work with ITSM 7? I remember reading something about issues using Migrator with ITSM 7. Thanks again, Howard On Wed, Oct 1, 2008 at 1:23 PM, strauss [EMAIL PROTECTED] wrote: ** In my experience, importing a form def over the same form that is part of a deployable application will break the link to the deployable application, and break the entire application if it is a central form. The same is true of other objects. To avoid this, use Remedy Migrator or an equivalent application to move your changes. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Wednesday, October 01, 2008 12:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Any One ever seen The Form is missing application licensing information ARERR 9861? ** All, I have an ITSM dev system that has modified the HPD:Help Desk form and I am moving it to our QA system. Now at this point there is no data, so I thought I could just export the HPD:Help Desk form from one system and import it to the other. That worked, however when I try and open up the Incident Management Console or the Incident form itself I get the ARERR 9861 error. Both systems are licenses, any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: change request error
Hi, I am leaving the categorization fields empty. I have no values to select in the field because I have set all the operational values to offline. It still gives out the error. It was working a couple of days earlier till I decided to set all the unnecessary categories to offline. Something surely does not agree with the change I made Thanks Siva ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Any One ever seen The Form is missing application licensing information ARERR 9861?
You can also export the form from the application and reimport into the application. This will also maintain the links in the deployable application and will not remove the associated permissions. You can do this by selecting the Applications object in the Admin tool. Double-click on Remedy Incident Management and click on the Forms object list. Right-click on the HPD:HelpDesk form and export to a def file. Import into the application by navigating to the application in the admin tool. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, October 01, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Any One ever seen The Form is missing application licensing information ARERR 9861? In my experience, importing a form def over the same form that is part of a deployable application will break the link to the deployable application, and break the entire application if it is a central form. The same is true of other objects. To avoid this, use Remedy Migrator or an equivalent application to move your changes. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, October 01, 2008 12:19 PM To: arslist@ARSLIST.ORG Subject: Any One ever seen The Form is missing application licensing information ARERR 9861? ** All, I have an ITSM dev system that has modified the HPD:Help Desk form and I am moving it to our QA system. Now at this point there is no data, so I thought I could just export the HPD:Help Desk form from one system and import it to the other. That worked, however when I try and open up the Incident Management Console or the Incident form itself I get the ARERR 9861 error. Both systems are licenses, any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Any One ever seen The Form is missing application licensing information ARERR 9861?
I have been pounding on ITSM 7 servers using Migrator for several years now - it works like a champ! I do always set it to NOT migrate any required objects (Tools - Options - Migration - Required Objects - set all to No) so that it won't try to bring along something I don't want. I use it to move customizations into production, and more importantly, to move customizations from production back to development after I install an ITSM patch that overwrites them, and again from development to production once I apply that same patch on production. I had to do that complete process to move from patch 006 to 007, and will do the same to get to 008. I would NOT want to even attempt it without Migrator to identify changes and then help clean up afterwards. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, October 01, 2008 12:32 PM To: arslist@ARSLIST.ORG Subject: Re: Any One ever seen The Form is missing application licensing information ARERR 9861? ** Christopher, Thanks, but will Migrator work with ITSM 7? I remember reading something about issues using Migrator with ITSM 7. Thanks again, Howard On Wed, Oct 1, 2008 at 1:23 PM, strauss [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** In my experience, importing a form def over the same form that is part of a deployable application will break the link to the deployable application, and break the entire application if it is a central form. The same is true of other objects. To avoid this, use Remedy Migrator or an equivalent application to move your changes. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Wednesday, October 01, 2008 12:19 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Any One ever seen The Form is missing application licensing information ARERR 9861? ** All, I have an ITSM dev system that has modified the HPD:Help Desk form and I am moving it to our QA system. Now at this point there is no data, so I thought I could just export the HPD:Help Desk form from one system and import it to the other. That worked, however when I try and open up the Incident Management Console or the Incident form itself I get the ARERR 9861 error. Both systems are licenses, any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Web Service Error
Dear List We are trying to set up a Web Service on our ARS 7.0.1 Patch 5 system and getting errors. Our AR server is running on Solaris 9 with an Oracle 10 DB. MidTier 7.0.1 patch 5 is running under WebLogic Express 8.1.3 on the same server. We have Java 1.4.2_12 install. We have a home grown helpdesk application. We want another application to pull information from our HD form. We have setup a Web Service on our HD form. We have mapped everything; we have created a WSDL. We can view the WSDL pressing the View button on the Web Service definition page. Everything looks good on this side. For testing purposes, we have created a new AR form with a subset of the fields that are on our HD form. We have created a filter to pull information, on modify, through Web Service from our HD app to the new form.. However, when we open the second form and modify an entry, we get the following: ARERR [9130] An exception occurred from the WebService class : java.lang.IncompatibleClassChangeError; nested exception is: java.lang.IncompatibleClassChangeError Has anyone ever seen this error? Can anyone offer any suggestions for resolving this error. Thanks Dan Wangler, [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: change request error
Are you by chance using the Copy To New action to create the new incident? If so, I would be suspect that there may be lingering data in the change. Have you taken a workflow log? If so, I would be glad to take a look at it. Changing the operational categorizations to offline is allowable, so I don't believe you did anything incorrectly. Thanks, LisaD From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, October 01, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: change request error ** Hi, I am leaving the categorization fields empty. I have no values to select in the field because I have set all the operational values to offline. It still gives out the error. It was working a couple of days earlier till I decided to set all the unnecessary categories to offline. Something surely does not agree with the change I made Thanks Siva __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ## Attention: This e-mail message is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author. This email was scanned and cleared by MailMarshal. ## ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notifications Slow
Emails get deleted, this is the Notifier Log which this goes through. All messages are stored. We are currently looking at best practices to archive the LOG, but still set this up so users can search. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, October 01, 2008 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Notifications Slow Slow response to a save is generally the cause of searches to the DB before the save, that may or may be on a extremely large table and possibly causing a table scan. I would check that. Just out of curiosity, are your emails set to be deleted on being processed on the server? I believe that could be one of the causes for the email engine to process new emails slowly. Joe - Original Message From: Matt Worsdell [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 11:34:04 AM Subject: Re: Notifications Slow Tim Have you identified that it is actually the notifications which are slow? Would also be worthwhile posting up what your architecture is? Matt Hi, We currently are running 7.0.1 patch 2. I have noticed when I submit an Incident it takes 1 minute to upto 5 minutes to save. Emails go through the Notification process. I am wondering if anyone has seen delays and what can be done to improve this? I know this goes from Help Desk form to NT Process Control form to Individual NT Control form then to Notifier and then finally to the Notifier Log. So I can understand a long process, but I need to improve the speed. Thanks Tim __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Where am I going Howard? I support TuringSMI and they are my support vendor doing an excellent job. Susan On Wed, Oct 1, 2008 at 11:43 AM, Howard Richter [EMAIL PROTECTED] wrote: ** Susan, I think I know where you are going. Lets not go down the rumor path, peoples jobs could be effected. HBR On Wed, Oct 1, 2008 at 12:31 PM, Susan Palmer [EMAIL PROTECTED]wrote: ** Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Plugins for vendor forms
You are mixing up two issues here (at least from how I understand what you described as your issue).. Creating a vendor connection to an Oracle database is not done by installing your AREA or ARDBC plug-ins. This could be done with the Croom product that you have or any other plug-in or product specifically designed for that (For eg. The BMC Atrium Integration Engine or the AIE formally known as EIE or Enterprise Integration Engine). You CANNOT connect to Oracle using the default ARDBC plugin that gets installed with the AR System. The AREA plugin is specifically for authenticating to a LDAP source, and the ARDBC plugin is specifically to retrieve data from an LDAP source. So what are you trying to connect to using the ARDBC plugin? Joe - Original Message From: Rakesh Kiruba [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 6:54:52 AM Subject: Re: Plugins for vendor forms ** I want to connect to an Oracle database running in a remote server. I finished installing LDAP in my Machine. But when tried to configure LDAP by opening “ARDBC LDAP Configuration” form am getting the following error as mentioned below, “ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : green : RPC: Name to address translation failed - n2a: unknown error #-5 The preceding message occurred during the execution of active link LDAP ARDBC:GetCurrentValues -- action 1. (ARNOTE 1101)” How to check whether the Plug-in is working properly? Any idea on how to proceed with this? Thanks and Regards, Rakesh Kiruba Virtusa ( India ) Pvt Ltd | Ph (off): +91 - 44 - 42002700 Ext: 3221 | Mobile: +91 - 99949 37242 | From:Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe DeSouza Sent: Tuesday, September 30, 2008 11:34 PM To: arslist@ARSLIST.ORG Subject: Re: Plugins for vendor forms What do you want to connect to? The LDAP directory (MS, Novel)? I do not know too much details about the Croom plugin but from what I had heard OR from what I remember, it catered more to cross database connects. For eg you could connect to a SQL database from Oracle or a Oracle database from SQL. I do not think they could connect to active directories but then I may be wrong as I haven't used this product. If you want to connect to an LDAP directory, the built in AREA and ARDBC plugin should be more than enough and you do not need any other third party product in order to do that. You can view all the data in your LDAP directory using ARDBC after you correctly configure the same and build the necessary vendor forms. Joe - Original Message From: Rakesh Kiruba [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 30, 2008 8:50:09 AM Subject: Re: Plugins for vendor forms ** Hi Rohini, Thanks for your mail. I am not using ITSM, I am trying to configure LDAP plug ins instead of CROOM. Do you have any idea on LDAP and about its configurations? Kindly let me know on how to configure LDAP. Thanks and Regards, Rakesh Kiruba Virtusa ( India ) Pvt Ltd | Ph (off): +91 - 44 - 42002700 Ext: 3221 | Mobile: +91 - 99949 37242 | From:Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Rohini Prasher Sent: Tuesday, September 30, 2008 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: Plugins for vendor forms Hi Rakesh, For ITSM7 you need not to buy CROOM plug-in, inbuilt plug-in are available. I don’t know whether it is same for ARS7 without ITSM. Regards, Rohini Prasher From:Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Rakesh Kiruba Sent: Tuesday, September 30, 2008 11:39 AM To: arslist@ARSLIST.ORG Subject: Plugins for vendor forms Hi All, We are using CROOM Plug-ins (ARDBC Plug-in) to create Vendor forms in Remedy 6.03.00 patch 018(Windows Box). Now we have planned to upgrade the Remedy Version to 7(Solaris Box). We would like to know, 1. Is it possible to create a vendor form without purchasing CROOM plug-in ? 2. Is there any In-built plug-ins available with Remedy 7 package that can be used to create Vendor forms? Kindly help us on this. Thanks and Regards, Rakesh Kiruba Virtusa ( India ) Pvt Ltd | Ph (off): +91 - 44 - 42002700 Ext: 3221 | Mobile: +91 - 99949 37242 | ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web Service Error
It sounds sounds like you have a mapping difference (character to non character field, ...). Try getting the free soapUI tool ( http://www.soapui.org ) and test if it has a problem pulling your data. That will tell if it is something in the service itself or something in your new Test form. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Wednesday, October 01, 2008 12:52 PM To: arslist@ARSLIST.ORG Subject: Web Service Error Dear List We are trying to set up a Web Service on our ARS 7.0.1 Patch 5 system and getting errors. Our AR server is running on Solaris 9 with an Oracle 10 DB. MidTier 7.0.1 patch 5 is running under WebLogic Express 8.1.3 on the same server. We have Java 1.4.2_12 install. We have a home grown helpdesk application. We want another application to pull information from our HD form. We have setup a Web Service on our HD form. We have mapped everything; we have created a WSDL. We can view the WSDL pressing the View button on the Web Service definition page. Everything looks good on this side. For testing purposes, we have created a new AR form with a subset of the fields that are on our HD form. We have created a filter to pull information, on modify, through Web Service from our HD app to the new form.. However, when we open the second form and modify an entry, we get the following: ARERR [9130] An exception occurred from the WebService class : java.lang.IncompatibleClassChangeError; nested exception is: java.lang.IncompatibleClassChangeError Has anyone ever seen this error? Can anyone offer any suggestions for resolving this error. Thanks Dan Wangler, [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
DBNETLIB error randomly showing up in event viewer
Hi, I looked through my event viewer and noticed that there are random times when I get the following. 390626 : Failure during SQL operation to the database (ARERR 552) [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (SQL Server 11) Then about 20 seconds later it connects. No end user is noticing any downtime and I haven't experienced timeouts from AR user. But this error in event viewer has me worried. Environment ARS 7.1 patch 3 Just noticed Approval server is only 7.1 in SHARE:Applications ITSM 7.0.3 patch 6 SLM 7.0.1 patch 4 SRM 2.1 Windows 2003 SQL 2000 SP4 (DB server is remote) What are some steps I can do to pinpoint this issue? I checked arerror and there is nothing that helps. I just get the same message as the event viewer. I checked sql logs and there is nothing there Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding Unicode database
Joe, Not quite right. The data may be stored in the database correctly. The issue is the display of the data through the client. As Axton noted the MidTier is the only true Unicode client. The desktop client is not Unicode compliant and is dependent on the Locale setting in the client and the Windows OS on the system that the client is installed. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, September 22, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Regarding Unicode database ** The ? represent a character that is not interpreted by the AR Server. It is a double byte character, and the AR Server does not know how to display it as it has not been setup with the right character set required to display the contents.. Joe - Original Message From: anil RAI [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, September 22, 2008 4:19:23 AM Subject: Re: Regarding Unicode database ** Hi Joe, I am getting . Thanks Anil --- On Mon, 22/9/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: Regarding Unicode database To: arslist@ARSLIST.ORG Date: Monday, 22 September, 2008, 11:02 AM ** What do you mean by data does not display in a proper format? What do you see - as opposed to? Joe - Original Message From: anil RAI [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, September 22, 2008 12:50:28 AM Subject: Re: Regarding Unicode database ** Hi Axton, I have done all these settings. I have imported the non unicode database to uncode supported database. When i am checking from SQL prompt , the data is displaying in proper format. After upgrade of ARS when i am entering data from the midtier and when search the records , the records are displaying in proper format. When i am trying to search the records which i have imported on unicode supported then the records are not displaying in the proper format. My only problem is that imported data are not displaing in a proper way. Please give your inputs on this. Thanks Regards Anil __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DBNETLIB error randomly showing up in event viewer
Oh and I get this along with the DBNETLIB.. a few minutes after it comes online. AppLicAudit : Failure during SQL operation to the database (ARERR 552) On Oct 1, 2:20 pm, lee [EMAIL PROTECTED] wrote: Hi, I looked through my event viewer and noticed that there are random times when I get the following. 390626 : Failure during SQL operation to the database (ARERR 552) [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (SQL Server 11) Then about 20 seconds later it connects. No end user is noticing any downtime and I haven't experienced timeouts from AR user. But this error in event viewer has me worried. Environment ARS 7.1 patch 3 Just noticed Approval server is only 7.1 in SHARE:Applications ITSM 7.0.3 patch 6 SLM 7.0.1 patch 4 SRM 2.1 Windows 2003 SQL 2000 SP4 (DB server is remote) What are some steps I can do to pinpoint this issue? I checked arerror and there is nothing that helps. I just get the same message as the event viewer. I checked sql logs and there is nothing there Thanks ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DBNETLIB error randomly showing up in event viewer
This is a network error.. Try pinging the DB server with a continuous ping (ping hostname -t), if this happens as frequently as 5 or 10 minutes, and observe that at the time that error occurs your pings may fail too. If it doesn't happen that frequently then pinging the DB server continuously may not be a good idea.. Joe - Original Message From: lee [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 2:20:23 PM Subject: DBNETLIB error randomly showing up in event viewer Hi, I looked through my event viewer and noticed that there are randomtimes when I get the following. 390626 : Failure during SQL operation to the database (ARERR 552) [DBNETLIB][ConnectionWrite (send()).] General network error. Check your network documentation. (SQL Server 11) Then about 20 seconds later it connects. No end user is noticing any downtime and I haven't experiencedtimeouts from AR user. But this error in event viewer has me worried. Environment ARS 7.1 patch 3 Just noticed Approval server is only 7.1 in SHARE:Applications ITSM 7.0.3 patch 6 SLM 7.0.1 patch 4 SRM 2.1 Windows 2003 SQL 2000 SP4 (DB server is remote) What are some steps I can do to pinpoint this issue? I checked arerror and there is nothing that helps. I just get thesame message as the event viewer. I checked sql logs and there is nothing there Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DBNETLIB error randomly showing up in event viewer
Look in your SQL Logs and see what is running at the same time as the error occurrs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lee Sent: Wednesday, October 01, 2008 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: DBNETLIB error randomly showing up in event viewer Oh and I get this along with the DBNETLIB.. a few minutes after it comes online. AppLicAudit : Failure during SQL operation to the database (ARERR 552) On Oct 1, 2:20 pm, lee [EMAIL PROTECTED] wrote: Hi, I looked through my event viewer and noticed that there are random times when I get the following. 390626 : Failure during SQL operation to the database (ARERR 552) [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (SQL Server 11) Then about 20 seconds later it connects. No end user is noticing any downtime and I haven't experienced timeouts from AR user. But this error in event viewer has me worried. Environment ARS 7.1 patch 3 Just noticed Approval server is only 7.1 in SHARE:Applications ITSM 7.0.3 patch 6 SLM 7.0.1 patch 4 SRM 2.1 Windows 2003 SQL 2000 SP4 (DB server is remote) What are some steps I can do to pinpoint this issue? I checked arerror and there is nothing that helps. I just get the same message as the event viewer. I checked sql logs and there is nothing there Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notifications Slow
Since you are storing your notifier logs on your disk as files, have you checked for available space on disk? If you are running out of it, that could cause potential problems till the extent you might start getting miscellaneous tli errors - failure to connect.. The client when it makes a connection to the server has the server process information through temp files that are built on the server side. These files on windows server are generated in the windows temp directory and in the /tmp directory in UNIX. The files get deleted as soon as the processing is completed. If the server is running short on disk space, the process takes a while to find available free space to create the file, and in due time when the disk fills out cannot create this file at all resulting in the miscellanous tli errors.. Joe - Original Message From: Timothy Rondeau [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 2:05:22 PM Subject: Re: Notifications Slow ** Emails get deleted, this is the Notifier Log which this goes through. All messages are stored. We are currently looking at best practices to archive the LOG, but still set this up so users can search. From:Action Request ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding Unicode database
I remember Axton's post regarding this.. I wasn't aware that the desktop client wasn't fully UTF-8 compliant until that.. Well you learn a new thing everyday :-) I am an English user so had assumed that when you selected the language options on your client install, it would mean that it would install a build that supported the reading of those foreign characters. Joe - Original Message From: Shellman, David [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 2:32:54 PM Subject: Re: Regarding Unicode database ** Joe, Not quite right. The data may be stored in the database correctly. The issue is the display of the data through the client. As Axton noted the MidTier is the only true Unicode client. The desktop client is not Unicode compliant and is dependent on the Locale setting in the client and the Windows OS on the system that the client is installed. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, September 22, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Regarding Unicode database ** The ? represent a character that is not interpreted by the AR Server. It is a double byte character, and the AR Server does not know how to display it as it has not been setup with the right character set required to display the contents.. Joe - Original Message From: anil RAI [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, September 22, 2008 4:19:23 AM Subject: Re: Regarding Unicode database ** Hi Joe, I am getting . Thanks Anil --- On Mon, 22/9/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: Regarding Unicode database To: arslist@ARSLIST.ORG Date: Monday, 22 September, 2008, 11:02 AM ** What do you mean by data does not display in a proper format? What do you see - as opposed to? Joe - Original Message From: anil RAI [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, September 22, 2008 12:50:28 AM Subject: Re: Regarding Unicode database ** Hi Axton, I have done all these settings. I have imported the non unicode database to uncode supported database. When i am checking from SQL prompt , the data is displaying in proper format. After upgrade of ARS when i am entering data from the midtier and when search the records , the records are displaying in proper format. When i am trying to search the records which i have imported on unicode supported then the records are not displaying in the proper format. My only problem is that imported data are not displaing in a proper way. Please give your inputs on this. Thanks Regards Anil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
You are correct in what your view. Having spoken to numerous contractors (directly) and their suppliers (directly), I think rumour is too strong a notion. If you want evidence, you should have a look into this. Check the BMC web-site and companies house. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Susan, I agree, they have some great people working with them and for them and I hate to see rumors. Maybe someone who is with Turing and post to what is going on. Hbr On Wed, Oct 1, 2008 at 2:14 PM, Susan Palmer [EMAIL PROTECTED] wrote: ** Where am I going Howard? I support TuringSMI and they are my support vendor doing an excellent job. Susan On Wed, Oct 1, 2008 at 11:43 AM, Howard Richter [EMAIL PROTECTED] wrote: ** Susan, I think I know where you are going. Lets not go down the rumor path, peoples jobs could be effected. HBR On Wed, Oct 1, 2008 at 12:31 PM, Susan Palmer [EMAIL PROTECTED]wrote: ** Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DBNETLIB error randomly showing up in event viewer
Lee, I don't recognize 390626 as being a standard port. What do you have that private port configured to be used by? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lee Sent: Wednesday, October 01, 2008 12:20 PM To: arslist@ARSLIST.ORG Subject: DBNETLIB error randomly showing up in event viewer Hi, I looked through my event viewer and noticed that there are random times when I get the following. 390626 : Failure during SQL operation to the database (ARERR 552) [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (SQL Server 11) Then about 20 seconds later it connects. No end user is noticing any downtime and I haven't experienced timeouts from AR user. But this error in event viewer has me worried. Environment ARS 7.1 patch 3 Just noticed Approval server is only 7.1 in SHARE:Applications ITSM 7.0.3 patch 6 SLM 7.0.1 patch 4 SRM 2.1 Windows 2003 SQL 2000 SP4 (DB server is remote) What are some steps I can do to pinpoint this issue? I checked arerror and there is nothing that helps. I just get the same message as the event viewer. I checked sql logs and there is nothing there Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
You mean this one? http://www.bmc.com/BMC/Partners/CDA/sfa_Partner_Listing_For_Partner_Type/0,3 911,5377102_20611262,00.html I see them there... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 01, 2008 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? You are correct in what your view. Having spoken to numerous contractors (directly) and their suppliers (directly), I think rumour is too strong a notion. If you want evidence, you should have a look into this. Check the BMC web-site and companies house. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DBNETLIB error randomly showing up in event viewer
Atrium uses 390626 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: 01 October 2008 20:06 To: arslist@ARSLIST.ORG Subject: Re: DBNETLIB error randomly showing up in event viewer Lee, I don't recognize 390626 as being a standard port. What do you have that private port configured to be used by? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lee Sent: Wednesday, October 01, 2008 12:20 PM To: arslist@ARSLIST.ORG Subject: DBNETLIB error randomly showing up in event viewer Hi, I looked through my event viewer and noticed that there are random times when I get the following. 390626 : Failure during SQL operation to the database (ARERR 552) [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (SQL Server 11) Then about 20 seconds later it connects. No end user is noticing any downtime and I haven't experienced timeouts from AR user. But this error in event viewer has me worried. Environment ARS 7.1 patch 3 Just noticed Approval server is only 7.1 in SHARE:Applications ITSM 7.0.3 patch 6 SLM 7.0.1 patch 4 SRM 2.1 Windows 2003 SQL 2000 SP4 (DB server is remote) What are some steps I can do to pinpoint this issue? I checked arerror and there is nothing that helps. I just get the same message as the event viewer. I checked sql logs and there is nothing there Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Any One ever seen The Form is missing application licensing information ARERR 9861?
Thanks, I just found out the customer owns a license and will try it based upon your experience. Also Chris have you tried to use DSO with ITSM 7? Thanks again, hbr On Wed, Oct 1, 2008 at 1:44 PM, strauss [EMAIL PROTECTED] wrote: ** I have been pounding on ITSM 7 servers using Migrator for several years now – it works like a champ! I do always set it to NOT migrate any required objects (Tools – Options – Migration – Required Objects – set all to No) so that it won't try to bring along something I don't want. I use it to move customizations into production, and more importantly, to move customizations from production back to development after I install an ITSM patch that overwrites them, and again from development to production once I apply that same patch on production. I had to do that complete process to move from patch 006 to 007, and will do the same to get to 008. I would NOT want to even attempt it without Migrator to identify changes and then help clean up afterwards. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Wednesday, October 01, 2008 12:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Any One ever seen The Form is missing application licensing information ARERR 9861? ** Christopher, Thanks, but will Migrator work with ITSM 7? I remember reading something about issues using Migrator with ITSM 7. Thanks again, Howard On Wed, Oct 1, 2008 at 1:23 PM, strauss [EMAIL PROTECTED] wrote: ** In my experience, importing a form def over the same form that is part of a deployable application will break the link to the deployable application, and break the entire application if it is a central form. The same is true of other objects. To avoid this, use Remedy Migrator or an equivalent application to move your changes. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Wednesday, October 01, 2008 12:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Any One ever seen The Form is missing application licensing information ARERR 9861? ** All, I have an ITSM dev system that has modified the HPD:Help Desk form and I am moving it to our QA system. Now at this point there is no data, so I thought I could just export the HPD:Help Desk form from one system and import it to the other. That worked, however when I try and open up the Incident Management Console or the Incident form itself I get the ARERR 9861 error. Both systems are licenses, any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding Unicode database
During the install there are 2 places for language. The first sets the language that the rest of the install will use. The second is used for the text on the client menus. Only know about the Locale and OS interaction because of testing in China between Traditional and Simplified Chinese for by Helpdesks in China and Taiwan. We have also found out that care must be taken if fields display and someone updates even a single field in the record using the desktop client. What happens is the record is no longer readable in the original language or English. The original characters, that are not displaying correctly, are replaced in all the fields in the form and not just the single field. It's a touchy situation that we have not figured out how to trap with the desktop client. It was suggested that we capture the LOCALE keyword of the original submitter. Testing found that can often not be correct if it is not set within the desktop client. However the record can be updated by anyone using the MidTier and the record will retain the mixture of the original language and what ever language was used for the update. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, October 01, 2008 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Regarding Unicode database ** I remember Axton's post regarding this.. I wasn't aware that the desktop client wasn't fully UTF-8 compliant until that.. Well you learn a new thing everyday :-) I am an English user so had assumed that when you selected the language options on your client install, it would mean that it would install a build that supported the reading of those foreign characters. Joe - Original Message From: Shellman, David [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 2:32:54 PM Subject: Re: Regarding Unicode database ** Joe, Not quite right. The data may be stored in the database correctly. The issue is the display of the data through the client. As Axton noted the MidTier is the only true Unicode client. The desktop client is not Unicode compliant and is dependent on the Locale setting in the client and the Windows OS on the system that the client is installed. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, September 22, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Regarding Unicode database ** The ? represent a character that is not interpreted by the AR Server. It is a double byte character, and the AR Server does not know how to display it as it has not been setup with the right character set required to display the contents.. Joe - Original Message From: anil RAI [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, September 22, 2008 4:19:23 AM Subject: Re: Regarding Unicode database ** Hi Joe, I am getting . Thanks Anil --- On Mon, 22/9/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: Regarding Unicode database To: arslist@ARSLIST.ORG Date: Monday, 22 September, 2008, 11:02 AM ** What do you mean by data does not display in a proper format? What do you see - as opposed to? Joe - Original Message From: anil RAI [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, September 22, 2008 12:50:28 AM Subject: Re: Regarding Unicode database ** Hi Axton, I have done all these settings. I have imported the non unicode database to uncode supported database. When i am checking from SQL prompt , the data is displaying in proper format. After upgrade of ARS when i am entering data from the midtier and when search the records , the records are displaying in proper format. When i am trying to search the records which i have imported on unicode supported then the records are not displaying in the proper format. My only problem is that imported data are not displaing in a proper way. Please give your inputs on this. Thanks Regards Anil __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SQL Delete - Slow on Import - Thoughts
ARSLIST (DBA's?) I have an issue after a recent hardware upgrade (Application Server and MS SQL Server) where the system is running extremely fast and acceptable, unless I run arimportcmd or arimport. It does not matter what file or table I am selecting for the Import the deciding factor is what option I use in the Import (See Below) ( I am working with our DBA as well) Here are the details ARS 6.3 Patch 23 MS SQL 2000 (Remote Enterprise Server) Server D = Development This system runs great all the time including arimport and arimport command Server P = Production This system runs great except when we run arimport and arimport command with the option of Update OLD record with New Record Data (Due to data requirements I MUST use this option) (SLOW - PRODUCTION - Import set to - Update OLD record with New Record Data) 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */BEGIN TRANSACTION 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C1000 005080,C105081,C105082,C105083,C105084,C105085,C1000 005086,C105087,C105088,C105089,C105090,C105091,C1000 005092,C105093,C105094,C105095,C105096,C105097,C1000 005098,C105099,C105100,C105101,C105102,C105103,C1000 005104,C105105 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H793 WHERE entryId = N'042433' 21:23:06.5310 */DELETE FROM T793 WHERE C1 = N'042433' 21:23:06.5620 */DELETE FROM H793 WHERE entryId = N'042433' 21:23:06.5620 */SELECT nextId FROM arschema WHERE schemaId = 793 21:23:06.5620 */INSERT INTO T793 (C2,C3,C4,C5,C6,C7,C8,C112,C105076,C105078,C105079,C1050 80,C105081,C105082,C105083,C105084,C105085,C1050 86,C105087,C105088,C105089,C105090,C105091,C1050 92,C105093,C105094,C105095,C105096,C105097,C1050 98,C105099,C105100,C105101,C105102,C105103,C1051 04,C105105,C1) VALUES (N'tanned01',1125429522,NULL,N'AR_ESCALATOR',1125436833,1,N'Vendors',NUL L,N'042433',N'JC DIPIAZZA INC',NULL,N'WALDWICK',N'07463',N'NJ',N'2 NORTH STREET',NULL,N'W',N'X',NULL,NULL,NULL,N'0052',NULL,NULL,NULL,NULL,NULL,N ULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,N'042433') 21:23:06.5620 */INSERT INTO H793 (entryId,T0,U0,T1,U1) VALUES (N'042433',1125429522,N'tanned01',1125436833,N'AR_ESCALATOR') 21:23:06.5620 */COMMIT TRANSACTION (FAST - DEVELOPMENT Import set to - Update OLD record with New Record Data) 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */BEGIN TRANSACTION 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C1000 005080,C105081,C105082,C105083,C105084,C105085,C1000 005086,C105087,C105088,C105089,C105090,C105091,C1000 005092,C105093,C105094,C105095,C105096,C105097,C1000 005098,C105099,C105100,C105101,C105102,C105103,C1000 005104,C105105,C536870913 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM H793 WHERE entryId = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */INSERT INTO T793 (C2,C3,C4,C5,C6,C7,C8,C112,C105076,C105078,C105079,C1050 80,C105081,C105082,C105083,C105084,C105085,C1050 86,C105087,C105088,C105089,C105090,C105091,C1050 92,C105093,C105094,C105095,C105096,C105097,C1050 98,C105099,C105100,C105101,C105102,C105103,C1051 04,C105105,C536870913,C1) VALUES (N'tanned01',1125429522,NULL,N'AR_ESCALATOR',1125436833,1,N'Vendors',NUL L,N'042433',N'JC DIPIAZZA INC',NULL,N'WALDWICK',N'07463',N'NJ',N'2 NORTH STREET',NULL,N'W',N'X',NULL,NULL,NULL,N'0052',NULL,NULL,NULL,NULL,NULL,N ULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,1222385194,N'042433 ') 19:26:34.9220 */OK 19:26:34.9220 */INSERT INTO H793 (entryId,T0,U0,T1,U1) VALUES (N'042433',1125429522,N'tanned01',1125436833,N'AR_ESCALATOR') 19:26:34.9220 */OK 19:26:34.9220 */COMMIT TRANSACTION Thoughts? Doug Tanner Manager, Enterprise Workflow Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell(980) 230-8563 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message
Re: What's going on with TuringSMI?
Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DBNETLIB error randomly showing up in event viewer
I actually have the plugin loopback configured for 390626 On Oct 1, 3:11 pm, Matt Worsdell [EMAIL PROTECTED] wrote: Atrium uses 390626 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: 01 October 2008 20:06 To: [EMAIL PROTECTED] Subject: Re: DBNETLIB error randomly showing up in event viewer Lee, I don't recognize 390626 as being a standard port. What do you have that private port configured to be used by? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lee Sent: Wednesday, October 01, 2008 12:20 PM To: [EMAIL PROTECTED] Subject: DBNETLIB error randomly showing up in event viewer Hi, I looked through my event viewer and noticed that there are random times when I get the following. 390626 : Failure during SQL operation to the database (ARERR 552) [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (SQL Server 11) Then about 20 seconds later it connects. No end user is noticing any downtime and I haven't experienced timeouts from AR user. But this error in event viewer has me worried. Environment ARS 7.1 patch 3 Just noticed Approval server is only 7.1 in SHARE:Applications ITSM 7.0.3 patch 6 SLM 7.0.1 patch 4 SRM 2.1 Windows 2003 SQL 2000 SP4 (DB server is remote) What are some steps I can do to pinpoint this issue? I checked arerror and there is nothing that helps. I just get the same message as the event viewer. I checked sql logs and there is nothing there Thanks ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Incoming Email problem
Hi All- I have had a new issue with my email engine brought to my attention: A user will send an email with two small .pdf attachments to a mailbox. The mailbox gets polled by Remedy and the two attachments are put in the AR Email Attachment form, but the actual email never makes it in to the AR Email Message form. On the AR Email Attachment Join form I can also find the attachments and the ID number is a composite of an Email ID | Attachment ID. The Attachment ID is correct, but the Email ID does not have a record in the Message form. I normally don't have any problem with attachments coming in with emails, but these attachments are all .pdf files. Is there a known issue with those types of documents that I am not aware of? I just sent an email to the same address with two .doc attachments with no problem. ARS 6.3 P23 Email 6.3 P23 Oracle 9i Solaris 9 Thanks for any help! Jackie Morris Easylink Services Corporation 732-652-3611 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Delete - Slow on Import - Thoughts
It takes about 3 seconds to run this statement on your production box. DELETE FROM T793 WHERE C1 = N'042433' Is T793 a larger table on production than it is on development? That could be the only reason why it takes 3 seconds to delete on production from T973 as deletes are not immediately committed to the database, but written to the transaction log in case of a rollback. Joe - Original Message From: Tanner, Doug [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 3:14:46 PM Subject: SQL Delete - Slow on Import - Thoughts ** ARSLIST (DBA’s?) I have an issue after a recent hardware upgrade (Application Server and MS SQL Server) where the system is running extremely fast and acceptable, unless I run arimportcmd or arimport. It does not matter what file or table I am selecting for the “Import” the deciding factor is what option I use in the Import (See Below) ( I am working with our DBA as well) Here are the details ARS 6.3 Patch 23 MS SQL 2000 (Remote Enterprise Server) Server D = Development This system runs great all the time including arimport and arimport command Server P = Production This system runs great except when we run arimport and arimport command with the option of Update OLD record with New Record Data (Due to data requirements I MUST use this option) (SLOW – PRODUCTION – Import set to – Update OLD record with New Record Data) 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */BEGIN TRANSACTION 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C105080,C105081,C105082,C105083,C105084,C105085,C105086,C105087,C105088,C105089,C105090,C105091,C105092,C105093,C105094,C105095,C105096,C105097,C105098,C105099,C105100,C105101,C105102,C105103,C105104,C105105 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H793 WHERE entryId = N'042433' 21:23:06.5310 */DELETE FROM T793 WHERE C1 = N'042433' 21:23:06.5620 */DELETE FROM H793 WHERE entryId = N'042433' 21:23:06.5620 */SELECT nextId FROM arschema WHERE schemaId = 793 21:23:06.5620 */INSERT INTO T793 (C2,C3,C4,C5,C6,C7,C8,C112,C105076,C105078,C105079,C105080,C105081,C105082,C105083,C105084,C105085,C105086,C105087,C105088,C105089,C105090,C105091,C105092,C105093,C105094,C105095,C105096,C105097,C105098,C105099,C105100,C105101,C105102,C105103,C105104,C105105,C1) VALUES (N'tanned01',1125429522,NULL,N'AR_ESCALATOR',1125436833,1,N'Vendors',NULL,N'042433',N'JC DIPIAZZA INC',NULL,N'WALDWICK',N'07463',N'NJ',N'2 NORTH STREET',NULL,N'W',N'X',NULL,NULL,NULL,N'0052',NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,N'042433') 21:23:06.5620 */INSERT INTO H793 (entryId,T0,U0,T1,U1) VALUES (N'042433',1125429522,N'tanned01',1125436833,N'AR_ESCALATOR') 21:23:06.5620 */COMMIT TRANSACTION (FAST – DEVELOPMENT Import set to – Update OLD record with New Record Data) 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */BEGIN TRANSACTION 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C105080,C105081,C105082,C105083,C105084,C105085,C105086,C105087,C105088,C105089,C105090,C105091,C105092,C105093,C105094,C105095,C105096,C105097,C105098,C105099,C105100,C105101,C105102,C105103,C105104,C105105,C536870913 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM H793 WHERE entryId = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */INSERT INTO T793 (C2,C3,C4,C5,C6,C7,C8,C112,C105076,C105078,C105079,C105080,C105081,C105082,C105083,C105084,C105085,C105086,C105087,C105088,C105089,C105090,C105091,C105092,C105093,C105094,C105095,C105096,C105097,C105098,C105099,C105100,C105101,C105102,C105103,C105104,C105105,C536870913,C1) VALUES (N'tanned01',1125429522,NULL,N'AR_ESCALATOR',1125436833,1,N'Vendors',NULL,N'042433',N'JC DIPIAZZA INC',NULL,N'WALDWICK',N'07463',N'NJ',N'2 NORTH STREET',NULL,N'W',N'X',NULL,NULL,NULL,N'0052',NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,1222385194,N'042433') 19:26:34.9220 */OK 19:26:34.9220 */INSERT INTO H793 (entryId,T0,U0,T1,U1) VALUES (N'042433',1125429522,N'tanned01',1125436833,N'AR_ESCALATOR') 19:26:34.9220 */OK 19:26:34.9220 */COMMIT
Re: Incoming Email problem
Are there any errors in the AR System Email Error Logs form? Are there any errors in the emaild.sh_log file on the server? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Wednesday, October 01, 2008 2:34 PM To: arslist@ARSLIST.ORG Subject: Incoming Email problem Hi All- I have had a new issue with my email engine brought to my attention: A user will send an email with two small .pdf attachments to a mailbox. The mailbox gets polled by Remedy and the two attachments are put in the AR Email Attachment form, but the actual email never makes it in to the AR Email Message form. On the AR Email Attachment Join form I can also find the attachments and the ID number is a composite of an Email ID | Attachment ID. The Attachment ID is correct, but the Email ID does not have a record in the Message form. I normally don't have any problem with attachments coming in with emails, but these attachments are all .pdf files. Is there a known issue with those types of documents that I am not aware of? I just sent an email to the same address with two .doc attachments with no problem. ARS 6.3 P23 Email 6.3 P23 Oracle 9i Solaris 9 Thanks for any help! Jackie Morris Easylink Services Corporation 732-652-3611 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incoming Email problem
No, there are no errors anywhere. I can send multiple attachments that are not .pdf without a problem, but these are contracts and must be .pdf and it appears (though not sure) that may be the problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 01, 2008 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming Email problem Are there any errors in the AR System Email Error Logs form? Are there any errors in the emaild.sh_log file on the server? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Wednesday, October 01, 2008 2:34 PM To: arslist@ARSLIST.ORG Subject: Incoming Email problem Hi All- I have had a new issue with my email engine brought to my attention: A user will send an email with two small .pdf attachments to a mailbox. The mailbox gets polled by Remedy and the two attachments are put in the AR Email Attachment form, but the actual email never makes it in to the AR Email Message form. On the AR Email Attachment Join form I can also find the attachments and the ID number is a composite of an Email ID | Attachment ID. The Attachment ID is correct, but the Email ID does not have a record in the Message form. I normally don't have any problem with attachments coming in with emails, but these attachments are all .pdf files. Is there a known issue with those types of documents that I am not aware of? I just sent an email to the same address with two .doc attachments with no problem. ARS 6.3 P23 Email 6.3 P23 Oracle 9i Solaris 9 Thanks for any help! Jackie Morris Easylink Services Corporation 732-652-3611 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incoming Email problem
And, I can send them individually without a problem. These are small, three and four page documents. Thanks Jackie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 01, 2008 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming Email problem Are there any errors in the AR System Email Error Logs form? Are there any errors in the emaild.sh_log file on the server? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Wednesday, October 01, 2008 2:34 PM To: arslist@ARSLIST.ORG Subject: Incoming Email problem Hi All- I have had a new issue with my email engine brought to my attention: A user will send an email with two small .pdf attachments to a mailbox. The mailbox gets polled by Remedy and the two attachments are put in the AR Email Attachment form, but the actual email never makes it in to the AR Email Message form. On the AR Email Attachment Join form I can also find the attachments and the ID number is a composite of an Email ID | Attachment ID. The Attachment ID is correct, but the Email ID does not have a record in the Message form. I normally don't have any problem with attachments coming in with emails, but these attachments are all .pdf files. Is there a known issue with those types of documents that I am not aware of? I just sent an email to the same address with two .doc attachments with no problem. ARS 6.3 P23 Email 6.3 P23 Oracle 9i Solaris 9 Thanks for any help! Jackie Morris Easylink Services Corporation 732-652-3611 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Any One ever seen The Form is missing application licensing information ARERR 9861?
No, we have never purchased DSO. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, October 01, 2008 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: Any One ever seen The Form is missing application licensing information ARERR 9861? ** Thanks, I just found out the customer owns a license and will try it based upon your experience. Also Chris have you tried to use DSO with ITSM 7? Thanks again, hbr On Wed, Oct 1, 2008 at 1:44 PM, strauss [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** I have been pounding on ITSM 7 servers using Migrator for several years now - it works like a champ! I do always set it to NOT migrate any required objects (Tools - Options - Migration - Required Objects - set all to No) so that it won't try to bring along something I don't want. I use it to move customizations into production, and more importantly, to move customizations from production back to development after I install an ITSM patch that overwrites them, and again from development to production once I apply that same patch on production. I had to do that complete process to move from patch 006 to 007, and will do the same to get to 008. I would NOT want to even attempt it without Migrator to identify changes and then help clean up afterwards. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Wednesday, October 01, 2008 12:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Any One ever seen The Form is missing application licensing information ARERR 9861? ** Christopher, Thanks, but will Migrator work with ITSM 7? I remember reading something about issues using Migrator with ITSM 7. Thanks again, Howard On Wed, Oct 1, 2008 at 1:23 PM, strauss [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** In my experience, importing a form def over the same form that is part of a deployable application will break the link to the deployable application, and break the entire application if it is a central form. The same is true of other objects. To avoid this, use Remedy Migrator or an equivalent application to move your changes. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Wednesday, October 01, 2008 12:19 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Any One ever seen The Form is missing application licensing information ARERR 9861? ** All, I have an ITSM dev system that has modified the HPD:Help Desk form and I am moving it to our QA system. Now at this point there is no data, so I thought I could just export the HPD:Help Desk form from one system and import it to the other. That worked, however when I try and open up the Incident Management Console or the Incident form itself I get the ARERR 9861 error. Both systems are licenses, any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Midtier 7.x opens blank (white) window
Folks - I'm driving myself bonkers on this and would really appreciate your feedback. I Have a form that opens in Midtier as a blank (white) window. The workflow contains an active link that opens it in a submit window. I recently upgraded from ARS 5.x to 7.01 and used the 7.x import tool to migrate the tables. Actions in the client work as designed. Environment: WIN2K3 Oracle 9i IE 6.0.3 ARS 7.01 patch 9 Midtier 7.01 patch 8 Tried earlier midtier 7.x and server versions Tried Tomcat 5.5.17 (default) and upgraded to 6.0.18 JRE/JDK version 1_4_2_16 and upgraded to 1_5_0_16 Increased Java memory to various ranges Cleared IE cache/flushed midtier cache Resaved the form Renamed the form to remove the : Rebuilt the AL that fires the open window Here is the funny thing (not funny ha-ha), copying the existing form to a new form does work, however changes to workflow will be a substantial effort and only want to do this as a last resort. I've also considered beating my fists on the floor, but I would like to wait on that as well. Ryan M. Mench Intelligent Software Solutions Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 (719) 277-4541 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] (WSI Email) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] (ISS Email) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are attachment: image001.jpg
Re: What's going on with TuringSMI?
Yes, that is true. And then BMC and Turing modified their relationship. This was done for various reasons and it is a more productive, positive partnership. As Susan can attest, TSMI's Support group is still providing support, with BMC's blessing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 01, 2008 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notifications Slow
What is the reasoning behind BMC's workflow for NTE:NTS:Email_200_SystemNT vs NTE:NTS:Email_200_Customer-NT? I can see that to be identified as a customer, Remedy Login Id = NULL. But for multitenancy, I cannot give customers an association to a company if the Remedy Login id field is blank. So in order for the NTE:NTS:Email_200_Customer-NT to work for endusers, I need to change Remedy Login Id = $NULL$ to Support Staff = No? On Oct 1, 2:45 pm, Joe DeSouza [EMAIL PROTECTED] wrote: Since you are storing your notifier logs on your disk as files, have you checked for available space on disk? If you are running out of it, that could cause potential problems till the extent you might start getting miscellaneous tli errors - failure to connect.. The client when it makes a connection to the server has the server process information through temp files that are built on the server side. These files on windows server are generated in the windows temp directory and in the /tmp directory in UNIX. The files get deleted as soon as the processing is completed. If the server is running short on disk space, the process takes a while to find available free space to create the file, and in due time when the disk fills out cannot create this file at all resulting in the miscellanous tli errors.. Joe - Original Message From: Timothy Rondeau [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, October 1, 2008 2:05:22 PM Subject: Re: Notifications Slow ** Emails get deleted, this is the Notifier Log which this goes through. All messages are stored. We are currently looking at best practices to archive the LOG, but still set this up so users can search. From:Action Request ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DBNETLIB error randomly showing up in event viewer
That would certainly explain why I'm not familiar with it...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Wednesday, October 01, 2008 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: DBNETLIB error randomly showing up in event viewer Atrium uses 390626 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: 01 October 2008 20:06 To: arslist@ARSLIST.ORG Subject: Re: DBNETLIB error randomly showing up in event viewer Lee, I don't recognize 390626 as being a standard port. What do you have that private port configured to be used by? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lee Sent: Wednesday, October 01, 2008 12:20 PM To: arslist@ARSLIST.ORG Subject: DBNETLIB error randomly showing up in event viewer Hi, I looked through my event viewer and noticed that there are random times when I get the following. 390626 : Failure during SQL operation to the database (ARERR 552) [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (SQL Server 11) Then about 20 seconds later it connects. No end user is noticing any downtime and I haven't experienced timeouts from AR user. But this error in event viewer has me worried. Environment ARS 7.1 patch 3 Just noticed Approval server is only 7.1 in SHARE:Applications ITSM 7.0.3 patch 6 SLM 7.0.1 patch 4 SRM 2.1 Windows 2003 SQL 2000 SP4 (DB server is remote) What are some steps I can do to pinpoint this issue? I checked arerror and there is nothing that helps. I just get the same message as the event viewer. I checked sql logs and there is nothing there Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Howard, Why are you calling me out for rumors? I did not provide any rumors and I'm taking offense to your insinuation. Susan On Wed, Oct 1, 2008 at 1:56 PM, Howard Richter [EMAIL PROTECTED] wrote: ** Susan, I agree, they have some great people working with them and for them and I hate to see rumors. Maybe someone who is with Turing and post to what is going on. Hbr On Wed, Oct 1, 2008 at 2:14 PM, Susan Palmer [EMAIL PROTECTED]wrote: ** Where am I going Howard? I support TuringSMI and they are my support vendor doing an excellent job. Susan On Wed, Oct 1, 2008 at 11:43 AM, Howard Richter [EMAIL PROTECTED]wrote: ** Susan, I think I know where you are going. Lets not go down the rumor path, peoples jobs could be effected. HBR On Wed, Oct 1, 2008 at 12:31 PM, Susan Palmer [EMAIL PROTECTED]wrote: ** Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DBNETLIB error randomly showing up in event viewer
Well I should say that the Atrium application install installs the private queue 390626. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: 01 October 2008 21:22 To: arslist@ARSLIST.ORG Subject: Re: DBNETLIB error randomly showing up in event viewer That would certainly explain why I'm not familiar with it...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Wednesday, October 01, 2008 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: DBNETLIB error randomly showing up in event viewer Atrium uses 390626 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: 01 October 2008 20:06 To: arslist@ARSLIST.ORG Subject: Re: DBNETLIB error randomly showing up in event viewer Lee, I don't recognize 390626 as being a standard port. What do you have that private port configured to be used by? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lee Sent: Wednesday, October 01, 2008 12:20 PM To: arslist@ARSLIST.ORG Subject: DBNETLIB error randomly showing up in event viewer Hi, I looked through my event viewer and noticed that there are random times when I get the following. 390626 : Failure during SQL operation to the database (ARERR 552) [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (SQL Server 11) Then about 20 seconds later it connects. No end user is noticing any downtime and I haven't experienced timeouts from AR user. But this error in event viewer has me worried. Environment ARS 7.1 patch 3 Just noticed Approval server is only 7.1 in SHARE:Applications ITSM 7.0.3 patch 6 SLM 7.0.1 patch 4 SRM 2.1 Windows 2003 SQL 2000 SP4 (DB server is remote) What are some steps I can do to pinpoint this issue? I checked arerror and there is nothing that helps. I just get the same message as the event viewer. I checked sql logs and there is nothing there Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Toby, that is your name right? I'd just like to agree with Matt, I've not long left TuringSMI, the Companies house website does show an old company prior to the Group creation in liquidation, this happened as part of the wider consolidation of EMEA, APAC and the expansion into the US territory some two years ago. HTH -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: 01 October 2008 21:08 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? Yes, that is true. And then BMC and Turing modified their relationship. This was done for various reasons and it is a more productive, positive partnership. As Susan can attest, TSMI's Support group is still providing support, with BMC's blessing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 01, 2008 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Delete - Slow on Import - Thoughts
I would suggest updating statistics on your prod server DB. It looks like it may be a problem with the delete statement taking a bit of time to find the record for delete from T793. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Wednesday, October 01, 2008 1:15 PM To: arslist@ARSLIST.ORG Subject: SQL Delete - Slow on Import - Thoughts ** ARSLIST (DBA's?) I have an issue after a recent hardware upgrade (Application Server and MS SQL Server) where the system is running extremely fast and acceptable, unless I run arimportcmd or arimport. It does not matter what file or table I am selecting for the Import the deciding factor is what option I use in the Import (See Below) ( I am working with our DBA as well) Here are the details ARS 6.3 Patch 23 MS SQL 2000 (Remote Enterprise Server) Server D = Development This system runs great all the time including arimport and arimport command Server P = Production This system runs great except when we run arimport and arimport command with the option of Update OLD record with New Record Data (Due to data requirements I MUST use this option) (SLOW - PRODUCTION - Import set to - Update OLD record with New Record Data) 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */BEGIN TRANSACTION 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C1050 80,C105081,C105082,C105083,C105084,C105085,C105086,C 105087,C105088,C105089,C105090,C105091,C105092,C1000 005093,C105094,C105095,C105096,C105097,C105098,C1050 99,C105100,C105101,C105102,C105103,C105104,C105105 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H793 WHERE entryId = N'042433' 21:23:06.5310 */DELETE FROM T793 WHERE C1 = N'042433' 21:23:06.5620 */DELETE FROM H793 WHERE entryId = N'042433' 21:23:06.5620 */SELECT nextId FROM arschema WHERE schemaId = 793 21:23:06.5620 */INSERT INTO T793 (C2,C3,C4,C5,C6,C7,C8,C112,C105076,C105078,C105079,C105080,C 105081,C105082,C105083,C105084,C105085,C105086,C1000 005087,C105088,C105089,C105090,C105091,C105092,C1050 93,C105094,C105095,C105096,C105097,C105098,C105099,C 105100,C105101,C105102,C105103,C105104,C105105,C1) VALUES (N'tanned01',1125429522,NULL,N'AR_ESCALATOR',1125436833,1,N'Vendors',NULL,N' 042433',N'JC DIPIAZZA INC',NULL,N'WALDWICK',N'07463',N'NJ',N'2 NORTH STREET',NULL,N'W',N'X',NULL,NULL,NULL,N'0052',NULL,NULL,NULL,NULL,NULL,NULL, NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,N'042433') 21:23:06.5620 */INSERT INTO H793 (entryId,T0,U0,T1,U1) VALUES (N'042433',1125429522,N'tanned01',1125436833,N'AR_ESCALATOR') 21:23:06.5620 */COMMIT TRANSACTION (FAST - DEVELOPMENT Import set to - Update OLD record with New Record Data) 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */BEGIN TRANSACTION 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C1050 80,C105081,C105082,C105083,C105084,C105085,C105086,C 105087,C105088,C105089,C105090,C105091,C105092,C1000 005093,C105094,C105095,C105096,C105097,C105098,C1050 99,C105100,C105101,C105102,C105103,C105104,C105105,C 536870913 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM H793 WHERE entryId = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */INSERT INTO T793 (C2,C3,C4,C5,C6,C7,C8,C112,C105076,C105078,C105079,C105080,C 105081,C105082,C105083,C105084,C105085,C105086,C1000 005087,C105088,C105089,C105090,C105091,C105092,C1050 93,C105094,C105095,C105096,C105097,C105098,C105099,C 105100,C105101,C105102,C105103,C105104,C105105,C5368 70913,C1) VALUES (N'tanned01',1125429522,NULL,N'AR_ESCALATOR',1125436833,1,N'Vendors',NULL,N' 042433',N'JC DIPIAZZA INC',NULL,N'WALDWICK',N'07463',N'NJ',N'2 NORTH STREET',NULL,N'W',N'X',NULL,NULL,NULL,N'0052',NULL,NULL,NULL,NULL,NULL,NULL, NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,1222385194,N'042433') 19:26:34.9220 */OK 19:26:34.9220 */INSERT INTO H793 (entryId,T0,U0,T1,U1) VALUES (N'042433',1125429522,N'tanned01',1125436833,N'AR_ESCALATOR') 19:26:34.9220 */OK 19:26:34.9220 */COMMIT TRANSACTION Thoughts? Doug Tanner Manager, Enterprise Workflow Remedy Skilled
Re: Notifications Slow
I don't think so - that field in NTE:Notifier is not populated with a value if the record is for a customer. All of our customers have Remedy Login Names, and that is not a problem for notifications. Look at the workflow that is creating the NTE:Notifier entry. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lee Sent: Wednesday, October 01, 2008 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Notifications Slow What is the reasoning behind BMC's workflow for NTE:NTS:Email_200_SystemNT vs NTE:NTS:Email_200_Customer-NT? I can see that to be identified as a customer, Remedy Login Id = NULL. But for multitenancy, I cannot give customers an association to a company if the Remedy Login id field is blank. So in order for the NTE:NTS:Email_200_Customer-NT to work for endusers, I need to change Remedy Login Id = $NULL$ to Support Staff = No? On Oct 1, 2:45 pm, Joe DeSouza [EMAIL PROTECTED] wrote: Since you are storing your notifier logs on your disk as files, have you checked for available space on disk? If you are running out of it, that could cause potential problems till the extent you might start getting miscellaneous tli errors - failure to connect.. The client when it makes a connection to the server has the server process information through temp files that are built on the server side. These files on windows server are generated in the windows temp directory and in the /tmp directory in UNIX. The files get deleted as soon as the processing is completed. If the server is running short on disk space, the process takes a while to find available free space to create the file, and in due time when the disk fills out cannot create this file at all resulting in the miscellanous tli errors.. Joe - Original Message From: Timothy Rondeau [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, October 1, 2008 2:05:22 PM Subject: Re: Notifications Slow ** Emails get deleted, this is the Notifier Log which this goes through. All messages are stored. We are currently looking at best practices to archive the LOG, but still set this up so users can search. From:Action Request ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
That's assuming that BMC keeps their web site up to date better than they used to, which was practically not at all. My former consulting company had incorrect and missing data about them on BMC's partner site for years, despite numerous requests to update it. I would trust nothing short of an official announcement from either BMC or Turing, which is up to them to decide whether to publish. Rick On Wed, Oct 1, 2008 at 12:14 PM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Delete - Slow on Import - Thoughts
That's 3 hundredths of a secondnot 3 seconds _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, October 01, 2008 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Delete - Slow on Import - Thoughts ** It takes about 3 seconds to run this statement on your production box. DELETE FROM T793 WHERE C1 = N'042433' Is T793 a larger table on production than it is on development? That could be the only reason why it takes 3 seconds to delete on production from T973 as deletes are not immediately committed to the database, but written to the transaction log in case of a rollback. Joe - Original Message From: Tanner, Doug [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 3:14:46 PM Subject: SQL Delete - Slow on Import - Thoughts ** ARSLIST (DBA's?) I have an issue after a recent hardware upgrade (Application Server and MS SQL Server) where the system is running extremely fast and acceptable, unless I run arimportcmd or arimport. It does not matter what file or table I am selecting for the Import the deciding factor is what option I use in the Import (See Below) ( I am working with our DBA as well) Here are the details ARS 6.3 Patch 23 MS SQL 2000 (Remote Enterprise Server) Server D = Development This system runs great all the time including arimport and arimport command Server P = Production This system runs great except when we run arimport and arimport command with the option of Update OLD record with New Record Data (Due to data requirements I MUST use this option) (SLOW - PRODUCTION - Import set to - Update OLD record with New Record Data) 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */BEGIN TRANSACTION 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C1050 80,C105081,C105082,C105083,C105084,C105085,C105086,C 105087,C105088,C105089,C105090,C105091,C105092,C1000 005093,C105094,C105095,C105096,C105097,C105098,C1050 99,C105100,C105101,C105102,C105103,C105104,C105105 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H793 WHERE entryId = N'042433' 21:23:06.5310 */DELETE FROM T793 WHERE C1 = N'042433' 21:23:06.5620 */DELETE FROM H793 WHERE entryId = N'042433' 21:23:06.5620 */SELECT nextId FROM arschema WHERE schemaId = 793 21:23:06.5620 */INSERT INTO T793 (C2,C3,C4,C5,C6,C7,C8,C112,C105076,C105078,C105079,C105080,C 105081,C105082,C105083,C105084,C105085,C105086,C1000 005087,C105088,C105089,C105090,C105091,C105092,C1050 93,C105094,C105095,C105096,C105097,C105098,C105099,C 105100,C105101,C105102,C105103,C105104,C105105,C1) VALUES (N'tanned01',1125429522,NULL,N'AR_ESCALATOR',1125436833,1,N'Vendors',NULL,N' 042433',N'JC DIPIAZZA INC',NULL,N'WALDWICK',N'07463',N'NJ',N'2 NORTH STREET',NULL,N'W',N'X',NULL,NULL,NULL,N'0052',NULL,NULL,NULL,NULL,NULL,NULL, NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,N'042433') 21:23:06.5620 */INSERT INTO H793 (entryId,T0,U0,T1,U1) VALUES (N'042433',1125429522,N'tanned01',1125436833,N'AR_ESCALATOR') 21:23:06.5620 */COMMIT TRANSACTION (FAST - DEVELOPMENT Import set to - Update OLD record with New Record Data) 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */BEGIN TRANSACTION 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C1050 80,C105081,C105082,C105083,C105084,C105085,C105086,C 105087,C105088,C105089,C105090,C105091,C105092,C1000 005093,C105094,C105095,C105096,C105097,C105098,C1050 99,C105100,C105101,C105102,C105103,C105104,C105105,C 536870913 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM H793 WHERE entryId = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */INSERT INTO T793 (C2,C3,C4,C5,C6,C7,C8,C112,C105076,C105078,C105079,C105080,C 105081,C105082,C105083,C105084,C105085,C105086,C1000 005087,C105088,C105089,C105090,C105091,C105092,C1050 93,C105094,C105095,C105096,C105097,C105098,C105099,C 105100,C105101,C105102,C105103,C105104,C105105,C5368 70913,C1) VALUES (N'tanned01',1125429522,NULL,N'AR_ESCALATOR',1125436833,1,N'Vendors',NULL,N' 042433',N'JC DIPIAZZA INC',NULL,N'WALDWICK',N'07463',N'NJ',N'2
Re: Incoming Email problem
Jackie, Any chance of a space issue? Howard On Wed, Oct 1, 2008 at 3:33 PM, Jackie Morris [EMAIL PROTECTED] wrote: ** Hi All- I have had a new issue with my email engine brought to my attention: A user will send an email with two small .pdf attachments to a mailbox. The mailbox gets polled by Remedy and the two attachments are put in the AR Email Attachment form, but the actual email never makes it in to the AR Email Message form. On the AR Email Attachment Join form I can also find the attachments and the ID number is a composite of an Email ID | Attachment ID. The Attachment ID is correct, but the Email ID does not have a record in the Message form. I normally don't have any problem with attachments coming in with emails, but these attachments are all .pdf files. Is there a known issue with those types of documents that I am not aware of? I just sent an email to the same address with two .doc attachments with no problem. ARS 6.3 P23 Email 6.3 P23 Oracle 9i Solaris 9 Thanks for any help! Jackie Morris Easylink Services Corporation 732-652-3611 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Delete - Slow on Import - Thoughts
I also notice there must be some other setting difference between the 2 servers. The fast one has an OK response between each statement while the slow one does not. Is there some other setting in the db that is different? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Wednesday, October 01, 2008 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Delete - Slow on Import - Thoughts ** I would suggest updating statistics on your prod server DB. It looks like it may be a problem with the delete statement taking a bit of time to find the record for delete from T793. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Wednesday, October 01, 2008 1:15 PM To: arslist@ARSLIST.ORG Subject: SQL Delete - Slow on Import - Thoughts ** ARSLIST (DBA's?) I have an issue after a recent hardware upgrade (Application Server and MS SQL Server) where the system is running extremely fast and acceptable, unless I run arimportcmd or arimport. It does not matter what file or table I am selecting for the Import the deciding factor is what option I use in the Import (See Below) ( I am working with our DBA as well) Here are the details ARS 6.3 Patch 23 MS SQL 2000 (Remote Enterprise Server) Server D = Development This system runs great all the time including arimport and arimport command Server P = Production This system runs great except when we run arimport and arimport command with the option of Update OLD record with New Record Data (Due to data requirements I MUST use this option) (SLOW - PRODUCTION - Import set to - Update OLD record with New Record Data) 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */BEGIN TRANSACTION 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C1000 005080,C105081,C105082,C105083,C105084,C105085,C1000 005086,C105087,C105088,C105089,C105090,C105091,C1000 005092,C105093,C105094,C105095,C105096,C105097,C1000 005098,C105099,C105100,C105101,C105102,C105103,C1000 005104,C105105 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H793 WHERE entryId = N'042433' 21:23:06.5310 */DELETE FROM T793 WHERE C1 = N'042433' 21:23:06.5620 */DELETE FROM H793 WHERE entryId = N'042433' 21:23:06.5620 */SELECT nextId FROM arschema WHERE schemaId = 793 21:23:06.5620 */INSERT INTO T793 (C2,C3,C4,C5,C6,C7,C8,C112,C105076,C105078,C105079,C1050 80,C105081,C105082,C105083,C105084,C105085,C1050 86,C105087,C105088,C105089,C105090,C105091,C1050 92,C105093,C105094,C105095,C105096,C105097,C1050 98,C105099,C105100,C105101,C105102,C105103,C1051 04,C105105,C1) VALUES (N'tanned01',1125429522,NULL,N'AR_ESCALATOR',1125436833,1,N'Vendors',NUL L,N'042433',N'JC DIPIAZZA INC',NULL,N'WALDWICK',N'07463',N'NJ',N'2 NORTH STREET',NULL,N'W',N'X',NULL,NULL,NULL,N'0052',NULL,NULL,NULL,NULL,NULL,N ULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,N'042433') 21:23:06.5620 */INSERT INTO H793 (entryId,T0,U0,T1,U1) VALUES (N'042433',1125429522,N'tanned01',1125436833,N'AR_ESCALATOR') 21:23:06.5620 */COMMIT TRANSACTION (FAST - DEVELOPMENT Import set to - Update OLD record with New Record Data) 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */BEGIN TRANSACTION 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C1000 005080,C105081,C105082,C105083,C105084,C105085,C1000 005086,C105087,C105088,C105089,C105090,C105091,C1000 005092,C105093,C105094,C105095,C105096,C105097,C1000 005098,C105099,C105100,C105101,C105102,C105103,C1000 005104,C105105,C536870913 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM H793 WHERE entryId = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */INSERT INTO T793 (C2,C3,C4,C5,C6,C7,C8,C112,C105076,C105078,C105079,C1050 80,C105081,C105082,C105083,C105084,C105085,C1050 86,C105087,C105088,C105089,C105090,C105091,C1050 92,C105093,C105094,C105095,C105096,C105097,C1050 98,C105099,C105100,C105101,C105102,C105103,C1051 04,C105105,C536870913,C1) VALUES (N'tanned01',1125429522,NULL,N'AR_ESCALATOR',1125436833,1,N'Vendors',NUL
Re: Incoming Email problem
You might need to turn on the e-mail engine logging and see what is going on as the record is coming in. Howard On Wed, Oct 1, 2008 at 3:51 PM, Jackie Morris [EMAIL PROTECTED] wrote: No, there are no errors anywhere. I can send multiple attachments that are not .pdf without a problem, but these are contracts and must be .pdf and it appears (though not sure) that may be the problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 01, 2008 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming Email problem Are there any errors in the AR System Email Error Logs form? Are there any errors in the emaild.sh_log file on the server? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Wednesday, October 01, 2008 2:34 PM To: arslist@ARSLIST.ORG Subject: Incoming Email problem Hi All- I have had a new issue with my email engine brought to my attention: A user will send an email with two small .pdf attachments to a mailbox. The mailbox gets polled by Remedy and the two attachments are put in the AR Email Attachment form, but the actual email never makes it in to the AR Email Message form. On the AR Email Attachment Join form I can also find the attachments and the ID number is a composite of an Email ID | Attachment ID. The Attachment ID is correct, but the Email ID does not have a record in the Message form. I normally don't have any problem with attachments coming in with emails, but these attachments are all .pdf files. Is there a known issue with those types of documents that I am not aware of? I just sent an email to the same address with two .doc attachments with no problem. ARS 6.3 P23 Email 6.3 P23 Oracle 9i Solaris 9 Thanks for any help! Jackie Morris Easylink Services Corporation 732-652-3611 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: change request error
The Filter: CHG:CRQ:ValidateServiceCat_218 checks the Service Catalog to see if: 1. The Company exists = TRUE (You have a valid company) 2. The Categorizations match or are NULL = TRUE (Yours are null on the Change request) 3. Status is Enabled = FALSE (You changed the status to Offline) RESULT: The Char01 field is set to NULL because No Requests Match (( 'Company' = $Location Company$) OR ( 'Company' = - Global - )) AND (( 'Categorization Tier 1' = $Categorization Tier 1$) OR ( $Categorization Tier 1$ = $NULL$ )) AND (( 'Categorization Tier 2' = $Categorization Tier 2$) OR ( $Categorization Tier 2$ = $NULL$ )) AND (( 'Categorization Tier 3' = $Categorization Tier 3$) OR ( $Categorization Tier 3$ = $NULL$ )) AND ( 'Status-CAT' = Enabled) AND ( 'Status-CTA' = Enabled) AND ( 'Change Management Selection' = Yes) AND ( 'Infra Change Selection' = Yes) The next Filter: CHG:CRQ:ValidateServiceCat_219 fires the error you are seeing because the 'char01' field is NULL SUMMARY: The error is firing correctly according to the workflow, so what you would need to do is delete the relationships between the company and the operational categorizations in the Application Administration Console\Foundation\Products/Operational Categorizations\Operational Catalog -OR- you could delete the operational categorizations altogether. The first option is best of course if you plan to use the categories any time in the future. Let me know if you have any questions - Thanks, LisaD From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, October 01, 2008 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: change request error ** Hi Lisa, Sorry for bugging you with different emails. Here is the zip file which has both the log files. Thanks for the help. Thanks Siva __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ## Attention: This e-mail message is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author. This email was scanned and cleared by MailMarshal. ## ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM 7.1 Install on AIX troubles
Since it looks like it is having a problem trying to install the java, try making sure it can find a valid java before the install. Checking the environment variables specifed in the JVM files to find the JVM... No JVM can be found using the shell environment variable ... Extracting bundled JRE... What Java environment variables have you exported before the install is started? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Oscar Herrera Sent: Wednesday, October 01, 2008 4:38 PM To: arslist@ARSLIST.ORG Subject: SLM 7.1 Install on AIX troubles ** I'm wondering if anyone out there has experienced the same trouble... I'm attempting to upgrade SLM 7.0 to 7.1 on AIX. No matter what we do the installer fails. At first glance the error message indicates the filesystem does not have enough space. We've thrown 10gigs at the /tmp filesystem for installation purposes but no luck. Thus, filesystem space is not the issue. We've changed the BMC_SLM_JAVA_HOME variable from java 1.4 version to the appropriate java 5 directory. We are using Humming Bird's Exceed as the installer interface. BTW...The installer was downloaded off BMC's website 9/30/08 with support watching me to make sure I got the correct one. BMC Support has been stumped on this one. Below you will find the install error log. == Log file created by MultiPlatform installer @Tue Sep 30 16:30:19 EDT 2008 INSTALLER_PATH=/tmp/itptemp/slm71/./bmcslm-aix.bin Checking the environment variables specifed in the JVM files to find the JVM... No JVM can be found using the shell environment variable. Searching JVM will continue with Path Hints specified in the JVM Files... jvm files not specified. Searching a JVM can not be performed. Extracting bundled JRE... checking disk space on the parition /tmp/istemp442556274163019 for /tmp/istemp442556274163019/aix-1.4.1.bin 60921 512 bytes disk blocks required. 6160624 512 bytes disk blocks available on the partition /tmp/istemp442556274163019 Disk space check on the parition /tmp/istemp442556274163019 succeeded. checking disk space on the parition /tmp/istemp442556274163019 for /tmp/istemp442556274163019/aix-1.4.1.bin Error calculating the uncompressed size of bundled JRE or it is corrupt. Installation of bundled JRE failed. == __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web Service Error
Fred Thanks for the link. I have downloaded and installed the soupUi. First indications are pointing to a possible configuration issue on our web server (WebLogic Express 8.1.3). Just before getting the error below, we are getting a 500 Internal Server Error. We are now trying to understand that error. Do you have any experience addressing internal web server errors? Dan Wangler, [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 01, 2008 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Error ** It sounds sounds like you have a mapping difference (character to non character field, ...). Try getting the free soapUI tool ( http://www.soapui.org ) and test if it has a problem pulling your data. That will tell if it is something in the service itself or something in your new Test form. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Wednesday, October 01, 2008 12:52 PM To: arslist@ARSLIST.ORG Subject: Web Service Error Dear List We are trying to set up a Web Service on our ARS 7.0.1 Patch 5 system and getting errors. Our AR server is running on Solaris 9 with an Oracle 10 DB. MidTier 7.0.1 patch 5 is running under WebLogic Express 8.1.3 on the same server. We have Java 1.4.2_12 install. We have a home grown helpdesk application. We want another application to pull information from our HD form. We have setup a Web Service on our HD form. We have mapped everything; we have created a WSDL. We can view the WSDL pressing the View button on the Web Service definition page. Everything looks good on this side. For testing purposes, we have created a new AR form with a subset of the fields that are on our HD form. We have created a filter to pull information, on modify, through Web Service from our HD app to the new form.. However, when we open the second form and modify an entry, we get the following: ARERR [9130] An exception occurred from the WebService class : java.lang.IncompatibleClassChangeError; nested exception is: java.lang.IncompatibleClassChangeError Has anyone ever seen this error? Can anyone offer any suggestions for resolving this error. Thanks Dan Wangler, [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Delete - Slow on Import - Thoughts
My bad.. I didn't look at the delimiters hard enough :-) Joe - Original Message From: LJ Longwing [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 5:00:23 PM Subject: Re: SQL Delete - Slow on Import - Thoughts ** That's 3 hundredths of a secondnot 3 seconds From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, October 01, 2008 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Delete - Slow on Import - Thoughts ** It takes about 3 seconds to run this statement on your production box. DELETE FROM T793 WHERE C1 = N'042433' Is T793 a larger table on production than it is on development? That could be the only reason why it takes 3 seconds to delete on production from T973 as deletes are not immediately committed to the database, but written to the transaction log in case of a rollback. Joe - Original Message From: Tanner, Doug [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 3:14:46 PM Subject: SQL Delete - Slow on Import - Thoughts ** ARSLIST (DBA’s?) I have an issue after a recent hardware upgrade (Application Server and MS SQL Server) where the system is running extremely fast and acceptable, unless I run arimportcmd or arimport. It does not matter what file or table I am selecting for the “Import” the deciding factor is what option I use in the Import (See Below) ( I am working with our DBA as well) Here are the details ARS 6.3 Patch 23 MS SQL 2000 (Remote Enterprise Server) Server D = Development This system runs great all the time including arimport and arimport command Server P = Production This system runs great except when we run arimport and arimport command with the option of Update OLD record with New Record Data (Due to data requirements I MUST use this option) (SLOW – PRODUCTION – Import set to – Update OLD record with New Record Data) 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */BEGIN TRANSACTION 21:23:06.5310 */SELECT C1 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C105080,C105081,C105082,C105083,C105084,C105085,C105086,C105087,C105088,C105089,C105090,C105091,C105092,C105093,C105094,C105095,C105096,C105097,C105098,C105099,C105100,C105101,C105102,C105103,C105104,C105105 FROM T793 WHERE C1 = N'042433' 21:23:06.5310 */SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H793 WHERE entryId = N'042433' 21:23:06.5310 */DELETE FROM T793 WHERE C1 = N'042433' 21:23:06.5620 */DELETE FROM H793 WHERE entryId = N'042433' 21:23:06.5620 */SELECT nextId FROM arschema WHERE schemaId = 793 21:23:06.5620 */INSERT INTO T793 (C2,C3,C4,C5,C6,C7,C8,C112,C105076,C105078,C105079,C105080,C105081,C105082,C105083,C105084,C105085,C105086,C105087,C105088,C105089,C105090,C105091,C105092,C105093,C105094,C105095,C105096,C105097,C105098,C105099,C105100,C105101,C105102,C105103,C105104,C105105,C1) VALUES (N'tanned01',1125429522,NULL,N'AR_ESCALATOR',1125436833,1,N'Vendors',NULL,N'042433',N'JC DIPIAZZA INC',NULL,N'WALDWICK',N'07463',N'NJ',N'2 NORTH STREET',NULL,N'W',N'X',NULL,NULL,NULL,N'0052',NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,N'042433') 21:23:06.5620 */INSERT INTO H793 (entryId,T0,U0,T1,U1) VALUES (N'042433',1125429522,N'tanned01',1125436833,N'AR_ESCALATOR') 21:23:06.5620 */COMMIT TRANSACTION (FAST – DEVELOPMENT Import set to – Update OLD record with New Record Data) 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */BEGIN TRANSACTION 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0,C112,C105076,C105078,C105079,C105080,C105081,C105082,C105083,C105084,C105085,C105086,C105087,C105088,C105089,C105090,C105091,C105092,C105093,C105094,C105095,C105096,C105097,C105098,C105099,C105100,C105101,C105102,C105103,C105104,C105105,C536870913 FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM T793 WHERE C1 = N'042433' 19:26:34.9220 */DELETE FROM H793 WHERE entryId = N'042433' 19:26:34.9220 */OK 19:26:34.9220 */INSERT INTO T793
Re: What's going on with TuringSMI?
Not only do I have active support with TuringSMI and we happen to be working on a nasty Audit issue currently, I just installed licenses Monday purchased via TuringSMI. I am VERY pleased with their support. My BMC Account rep was partnered in the transactions which included the 10/1/08 support renewal and the license purchases with TuringSMI. It bothers me that someone is using this list for harmful purposes and doesn't even identify who they are. If you have something to say be a man (so to speak) and be upfront with everyone. You may not like what I have to say but you always know when it's me saying it. Susan On Wed, Oct 1, 2008 at 3:07 PM, Matt Reinfeldt [EMAIL PROTECTED]wrote: Yes, that is true. And then BMC and Turing modified their relationship. This was done for various reasons and it is a more productive, positive partnership. As Susan can attest, TSMI's Support group is still providing support, with BMC's blessing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 01, 2008 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM 7.1 Install on AIX troubles
Make sure that's not a symbolic link that is returned by which java.. do a ls - l /usr/java5/jre/bin/java and if the first attribute is an l it is a symbolic link. If that's the case, then find out the actual path by starting right from the root to the actual location where java is for which the starting attribute for the directory avoiding any symbolic links within that path. Most Remedy installs have a problem recognizing paths represented by symbolic links as valid directories or files.. Cheers Joe - Original Message From: Oscar Herrera [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 5:59:26 PM Subject: Re: SLM 7.1 Install on AIX troubles ** Here's what I have as far as environment variables which java returns: /usr/java5/jre/bin/java BMC_SLM_JAVA_HOME=/usr/java5/jre Oscar Herrera --- On Wed, 10/1/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: From: Grooms, Frederick W [EMAIL PROTECTED] Subject: Re: SLM 7.1 Install on AIX troubles To: arslist@ARSLIST.ORG Date: Wednesday, October 1, 2008, 5:49 PM ** Since it looks like it is having a problem trying to install the java, try making sure it can find a valid java before the install. Checking the environment variables specifed in the JVM files to find the JVM... No JVM can be found using the shell environment variable ... Extracting bundled JRE... What Java environment variables have you exported before the install is started? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Oscar Herrera Sent: Wednesday, October 01, 2008 4:38 PM To: arslist@ARSLIST.ORG Subject: SLM 7.1 Install on AIX troubles ** I'm wondering if anyone out there has experienced the same trouble... I'm attempting to upgrade SLM 7.0 to 7.1 on AIX. No matter what we do the installer fails. At first glance the error message indicates the filesystem does not have enough space. We've thrown 10gigs at the /tmp filesystem for installation purposes but no luck. Thus, filesystem space is not the issue. We've changed the BMC_SLM_JAVA_HOME variable from java 1.4 version to the appropriate java 5 directory. We are using Humming Bird's Exceed as the installer interface. BTW...The installer was downloaded off BMC's website 9/30/08 with support watching me to make sure I got the correct one. BMC Support has been stumped on this one. Below you will find the install error log. == Log file created by MultiPlatform installer @Tue Sep 30 16:30:19 EDT 2008 INSTALLER_PATH=/tmp/itptemp/slm71/./bmcslm-aix.bin Checking the environment variables specifed in the JVM files to find the JVM... No JVM can be found using the shell environment variable. Searching JVM will continue with Path Hints specified in the JVM Files... jvm files not specified. Searching a JVM can not be performed. Extracting bundled JRE... checking disk space on the parition /tmp/istemp442556274163019 for /tmp/istemp442556274163019/aix-1.4.1.bin 60921 512 bytes disk blocks required. 6160624 512 bytes disk blocks available on the partition /tmp/istemp442556274163019 Disk space check on the parition /tmp/istemp442556274163019 succeeded. checking disk space on the parition /tmp/istemp442556274163019 for /tmp/istemp442556274163019/aix-1.4.1.bin Error calculating the uncompressed size of bundled JRE or it is corrupt. Installation of bundled JRE failed. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web Service Error
Not on WebLogic unfortunately, we use Apache/Tomcat here. My first thought would be that WebLogic is not handling the in the URL correctly Try the following ... In soapUI when you have a request up, change the endpoint url (top of the screen above the data). Replace the character in the url with amp; i.e. xWebservice= changes to xamp;Webservice= Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Wednesday, October 01, 2008 4:58 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Error ** Fred Thanks for the link. I have downloaded and installed the soupUi. First indications are pointing to a possible configuration issue on our web server (WebLogic Express 8.1.3). Just before getting the error below, we are getting a 500 Internal Server Error. We are now trying to understand that error. Do you have any experience addressing internal web server errors? Dan Wangler, [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 01, 2008 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Error ** It sounds sounds like you have a mapping difference (character to non character field, ...). Try getting the free soapUI tool ( http://www.soapui.org ) and test if it has a problem pulling your data. That will tell if it is something in the service itself or something in your new Test form. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Wednesday, October 01, 2008 12:52 PM To: arslist@ARSLIST.ORG Subject: Web Service Error Dear List We are trying to set up a Web Service on our ARS 7.0.1 Patch 5 system and getting errors. Our AR server is running on Solaris 9 with an Oracle 10 DB. MidTier 7.0.1 patch 5 is running under WebLogic Express 8.1.3 on the same server. We have Java 1.4.2_12 install. We have a home grown helpdesk application. We want another application to pull information from our HD form. We have setup a Web Service on our HD form. We have mapped everything; we have created a WSDL. We can view the WSDL pressing the View button on the Web Service definition page. Everything looks good on this side. For testing purposes, we have created a new AR form with a subset of the fields that are on our HD form. We have created a filter to pull information, on modify, through Web Service from our HD app to the new form.. However, when we open the second form and modify an entry, we get the following: ARERR [9130] An exception occurred from the WebService class : java.lang.IncompatibleClassChangeError; nested exception is: java.lang.IncompatibleClassChangeError Has anyone ever seen this error? Can anyone offer any suggestions for resolving this error. Thanks Dan Wangler, [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM 7.1 Install on AIX troubles
You also may want to set the variable JAVA_HOME to the same location. Another idea is to make sure that java is in the path PATH=$PATH:/usr/java5/jre/bin export PATH Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, October 01, 2008 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 Install on AIX troubles Make sure that's not a symbolic link that is returned by which java.. do a ls - l /usr/java5/jre/bin/java and if the first attribute is an l it is a symbolic link. If that's the case, then find out the actual path by starting right from the root to the actual location where java is for which the starting attribute for the directory avoiding any symbolic links within that path. Most Remedy installs have a problem recognizing paths represented by symbolic links as valid directories or files.. Cheers Joe - Original Message From: Oscar Herrera [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 5:59:26 PM Subject: Re: SLM 7.1 Install on AIX troubles ** Here's what I have as far as environment variables which java returns: /usr/java5/jre/bin/java BMC_SLM_JAVA_HOME=/usr/java5/jre Oscar Herrera --- On Wed, 10/1/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: From: Grooms, Frederick W [EMAIL PROTECTED] Subject: Re: SLM 7.1 Install on AIX troubles To: arslist@ARSLIST.ORG Date: Wednesday, October 1, 2008, 5:49 PM ** Since it looks like it is having a problem trying to install the java, try making sure it can find a valid java before the install. Checking the environment variables specifed in the JVM files to find the JVM... No JVM can be found using the shell environment variable ... Extracting bundled JRE... What Java environment variables have you exported before the install is started? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Oscar Herrera Sent: Wednesday, October 01, 2008 4:38 PM To: arslist@ARSLIST.ORG Subject: SLM 7.1 Install on AIX troubles ** I'm wondering if anyone out there has experienced the same trouble... I'm attempting to upgrade SLM 7.0 to 7.1 on AIX. No matter what we do the installer fails. At first glance the error message indicates the filesystem does not have enough space. We've thrown 10gigs at the /tmp filesystem for installation purposes but no luck. Thus, filesystem space is not the issue. We've changed the BMC_SLM_JAVA_HOME variable from java 1.4 version to the appropriate java 5 directory. We are using Humming Bird's Exceed as the installer interface. BTW...The installer was downloaded off BMC's website 9/30/08 with support watching me to make sure I got the correct one. BMC Support has been stumped on this one. Below you will find the install error log. == Log file created by MultiPlatform installer @Tue Sep 30 16:30:19 EDT 2008 INSTALLER_PATH=/tmp/itptemp/slm71/./bmcslm-aix.bin Checking the environment variables specifed in the JVM files to find the JVM... No JVM can be found using the shell environment variable. Searching JVM will continue with Path Hints specified in the JVM Files... jvm files not specified. Searching a JVM can not be performed. Extracting bundled JRE... checking disk space on the parition /tmp/istemp442556274163019 for /tmp/istemp442556274163019/aix-1.4.1.bin 60921 512 bytes disk blocks required. 6160624 512 bytes disk blocks available on the partition /tmp/istemp442556274163019 Disk space check on the parition /tmp/istemp442556274163019 succeeded. checking disk space on the parition /tmp/istemp442556274163019 for /tmp/istemp442556274163019/aix-1.4.1.bin Error calculating the uncompressed size of bundled JRE or it is corrupt. Installation of bundled JRE failed. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM 7.1 Install on AIX troubles
Run the installer in an XWindow session such as Motif or Gnome- it won't work in a normal CLI session. Be sure to set JAVA_HOME and BMC_SLM_JAVA_HOME in the terminal window and it should work a treat. Regards Stuart Schon From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: 2 October 2008 08:43 To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 Install on AIX troubles You also may want to set the variable JAVA_HOME to the same location. Another idea is to make sure that java is in the path PATH=$PATH:/usr/java5/jre/bin export PATH Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, October 01, 2008 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 Install on AIX troubles Make sure that's not a symbolic link that is returned by which java.. do a ls - l /usr/java5/jre/bin/java and if the first attribute is an l it is a symbolic link. If that's the case, then find out the actual path by starting right from the root to the actual location where java is for which the starting attribute for the directory avoiding any symbolic links within that path. Most Remedy installs have a problem recognizing paths represented by symbolic links as valid directories or files.. Cheers Joe - Original Message From: Oscar Herrera [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 5:59:26 PM Subject: Re: SLM 7.1 Install on AIX troubles ** Here's what I have as far as environment variables which java returns: /usr/java5/jre/bin/java BMC_SLM_JAVA_HOME=/usr/java5/jre Oscar Herrera --- On Wed, 10/1/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: From: Grooms, Frederick W [EMAIL PROTECTED] Subject: Re: SLM 7.1 Install on AIX troubles To: arslist@ARSLIST.ORG Date: Wednesday, October 1, 2008, 5:49 PM ** Since it looks like it is having a problem trying to install the java, try making sure it can find a valid java before the install. Checking the environment variables specifed in the JVM files to find the JVM... No JVM can be found using the shell environment variable ... Extracting bundled JRE... What Java environment variables have you exported before the install is started? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Oscar Herrera Sent: Wednesday, October 01, 2008 4:38 PM To: arslist@ARSLIST.ORG Subject: SLM 7.1 Install on AIX troubles ** I'm wondering if anyone out there has experienced the same trouble... I'm attempting to upgrade SLM 7.0 to 7.1 on AIX. No matter what we do the installer fails. At first glance the error message indicates the filesystem does not have enough space. We've thrown 10gigs at the /tmp filesystem for installation purposes but no luck. Thus, filesystem space is not the issue. We've changed the BMC_SLM_JAVA_HOME variable from java 1.4 version to the appropriate java 5 directory. We are using Humming Bird's Exceed as the installer interface. BTW...The installer was downloaded off BMC's website 9/30/08 with support watching me to make sure I got the correct one. BMC Support has been stumped on this one. Below you will find the install error log. == Log file created by MultiPlatform installer @Tue Sep 30 16:30:19 EDT 2008 INSTALLER_PATH=/tmp/itptemp/slm71/./bmcslm-aix.bin Checking the environment variables specifed in the JVM files to find the JVM... No JVM can be found using the shell environment variable. Searching JVM will continue with Path Hints specified in the JVM Files... jvm files not specified. Searching a JVM can not be performed. Extracting bundled JRE... checking disk space on the parition /tmp/istemp442556274163019 for /tmp/istemp442556274163019/aix-1.4.1.bin 60921 512 bytes disk blocks required. 6160624 512 bytes disk blocks available on the partition /tmp/istemp442556274163019 Disk space check on the parition /tmp/istemp442556274163019 succeeded. checking disk space on the parition /tmp/istemp442556274163019 for /tmp/istemp442556274163019/aix-1.4.1.bin Error calculating the uncompressed size of bundled JRE or it is corrupt. Installation of bundled JRE failed. == __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Optional Categorization for Incident Management 7
We made it mandatory for the first level of both operational and product categorisation After that if there is a lower menu for the selected upper value then we force them to enter the lower menu value. The result is that some selections only require the choice of O1 and P1, some choices O1 and O2 and some O1, O2 and O3; similarly for the product cats. Regards Stuart Schon From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: 30 September 2008 06:16 To: arslist@ARSLIST.ORG Subject: Re: Optional Categorization for Incident Management 7 Ron I tend to work on the basis that Categorisation completed on call submit is for SLA attachment and/or Routing. In terms of reporting I always argue that Resolution Categorisation provides more granular details as of course at this point the issue has been diagnosed correctly. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: 29 September 2008 17:06 To: arslist@ARSLIST.ORG Subject: Optional Categorization for Incident Management 7 ** We've been live on ITSM 7 for about a month, and I'm realizing we have an Issue. Since the Categorizations on the Classification tab are optional, the vast majority of folks creating new incidents are opting out of making choices here. Probably two-thirds of the Incidents logged last week have no categorization. This makes for very bad reporting. I had assumed the OTB workflow would cause these to be required at some point, but I'm discovering that's not the case. So, I'm curious - how have other folks dealt with this issue? Thanks, Ron Legters Tools Administrator Data Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Attachment pools
Hi Ben, Thanks for your reply. My question now is, how can I set the attachments of the source record? I have tried the following logic but did not work: I created a temporary field that stores the record ID of the current record so that when user uses the Copy to New functionality, an active link queries for the attachments of the record and these values are set to the attachment fields of the new record. I am thinking maybe I need to temporarily save to disk the files and then attach them on copy to new, but how can I automate this process? Thanks. Regards, Jay Sytangco CAI Outsourcing IT Equipment and Process Team Phone: 63.2.5819240 Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Tuesday, September 30, 2008 5:59 PM To: arslist@ARSLIST.ORG Subject: Re: Attachment pools Trap the Copy To New with an Active Link and set what you like. Cheers Ben Chernys - --- Original Message --- - From: Jay Sytangco [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 30 Sep 2008 02:42:02 Hi All, Good day! For Copy to New, is there a way to also copy all attachments from attachment pools of the source record to the new record? Thanks. Regards, Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are