Re: How to set right-to-left in DVF field on service request browser?
Dear Tim, We raised this to BMC and as per them it is RFE for such specific customization. ** ** ** ** *Regards,* *Mahendra Mahalkar * On Fri, Jun 15, 2012 at 3:02 PM, Tim Mccue tim.mc...@gmail.com wrote: ** All, To follow up on this post below and for the arabic/hebrew users out there. Has anyone been sucessful in configuring SRM to display Services correctly using Right to Left format. So that the when a standard SRD (question and mapping) is displayed the arabic/hebrew text is displayed right justified menus/fields for response to the left On Thu, Mar 1, 2012 at 5:46 AM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** Dear All, Our client requires SRM configuration in arabic locale. Services are configured in arabic locale but in service request browser, service/requester details are displayed left-to-right instead of right-to-left as attached. In BMC AR System Integration Document it is given as --- If you create a DVF and you want to create different contents based on text direction, extract the text direction from PluginContext . (Because the DVF cannot determine your intent regarding text direction, you must add the text direction to your HTML content for the DVF [for example, by using the html dir='rtl' option].) To extract the text direction, use the com.remedy.arsys.plugincontainer.ARLocaleServiceProperties interface through the public String getProperty(String key, String defvalue); method. Following is a simple example for extracting the text direction from the PluginContext object given com.remedy.arsys.plugincontainer.PluginContext pc; ARLocaleServiceProperties p = (ARLocaleServiceProperties)pc.getLocaleService(); boolean isRTL = false; String val = p.getProperty(rtl, false); if (val.equalsIgnoreCase(true)) isRTL = true; But my concern is where can I find the html used in DVF fields? Also plugincontainer.jar file? *Regards,* *Mahendra Mahalkar * ** ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Configuring a Solaris 10 server to run as an Escalation server – Pointers Needed
Hi Axton, Good question. The server team has stated that they have frequent problems with this server. It often will just hang and requires a restart. Also, escalations tend to bottleneck and run behind for things like notifications. On the Database side,. DBA maintains that the database is not bottlenecking. He has also run the Oracle analyzer gadget to see if there are any index recommendations that come back, but the report he gets back is that there is no room for improvement. Our slowest process time is during the Push action to CTM:People. I ran a log on this action and found that there is quite a bit of OOTB workflow that fires on Submit and Modify of CTM:People to keep supporting forms updated. I analysed each of these Fiilters, looking at the Push Quals, then looking at the form indexes that they are pushing to. This was a manual process but I found that all OOTB Push Actions do have the correct indexes to support the push based on the Quals being used. .ron On Thu, Jun 14, 2012 at 12:47 PM, Axton axton.gr...@gmail.com wrote: ** I am curious what you were seeing on the original Windows escalation server that led you to believe that the server could not handle the load. Generally, the bottleneck for escalations is the database, especially when you start setting up lots of escalation pools. Axton Grams On Thu, Jun 14, 2012 at 11:05 AM, patchsk vamsi...@gmail.com wrote: ** Ron, Remedy has escalations feature to support recurring tasks, it can be used to certain extent for bulk or mass updates. But the tool is not very scalable if you are talking about very bulky jobs or too many recurring jobs. Though I have not seen many people reaching to this extreme but every company is different on how they use remedy. So the idea is offload them from escalations as much as possible and still be compatible with remedy workings. Here are a few things I can think of: 1. As Frederick mentioned you can create some java or perl programs using remedy apis. Embed them in a shell script and call those shell scripts using cronjobs or job scheduling tools. Since you are going through remedy api all the serverside workflow will still be triggered and all the validations and push fields will be perfomed. Prefer Java/C as there isn't any active support for ARS Perl. In this way though all the load is still be taken care by arserver, esclation has nothing to do with this. You can build as many arservers as you want and have these scripts connect to different arservers. So this can be very scalable. Also Remedy ITSM OOTB ignores indexes at several places so analyze where the lag is and try to create indexes where possible. 2. Another thing you can look into is, use the current mechanism you are doing, and where ever possible and you do not need any workflow to be triggered during escalation updates, create a filter with RunIF: $USER$ = AR Escalator and Action:GoTo 999. This will skip all the workflow during escalation runs. 3. You are correct, any updates directly at SQL level will not fire remedy workflow and will be significantly faster as you are removing the whole application layer. But BMC standing is you will loose the support if you directly touch the data. So use it as a last resort and check with them before hand. On Thursday, June 14, 2012 4:02:02 AM UTC-7, Ron Tavares wrote: ** Hi Vamsi Yes, BMC does raise concern in regards to the mixed OS. But they have not yet told us that is not supported. I agree that it would be best to be on the same OS. If we get good results with running escalations on Solaris, the plan is to eventually move all our ARs to Solaris. Yes, we are using escalation pools. We plan on extending escalation pools to some of the out of box escalations as well, once we confirm the Solaris box can handle the extra workload. The idea of using cronjobs is interesting. I'm assuming you are talking about cronjobs that would run some SQL scripts that would do the work of the Escalations/Filters? I imagine we could get better processing times out of this. However, I'm also thinking that this would prevent necessary subsequent workflow from firing. For example, when you perform a Push Filed to CTM:People, there is extensive out-of-box workflow that fires and updates a bunch of related records. Pushing values to CTM:People via a SQL action would not fire this workflow, correct? My guess is that it wouldn't but I could be wrong as I never tried it. .ron On Thu, Jun 14, 2012 at 2:13 AM, patchsk vamsi...@gmail.com wrote: ** The cleanest way you can do this is by using server group feature, from your description it seems you are already using that feature. I have worked on Windows,Solaris , Linux environments. But your scenario is tricky, as you are mixing windows arservers with solaris arserver. I have not seen in the manuals/white papers or haven't heard before people attempting to create
Re: Configuring a Solaris 10 server to run as an Escalation server – Pointers Needed
Hi Vamsi, I am liking option 1 below which you and Fredrick suggested. I am not a java or perl guy, but I'm sure I could find one here to work with. Question on this; the escalations that are firing are basically setting a flag field, (which in some cases is just the status field). That flag field change then triggers Filter workflow that does all the real work. (typical Escalation stuff). My question is; is it enough to have the java/Perl code simply set the flag and let the Filters continue to do the work in Remedy? Or is the benefit only realized if we transfer ALL the real 'Work' to the java/perl code? Option 2; I also like this idea. There is a lot of OOTB workflow that fires on push to CTM:People, and I may not need all that to fire for what I am doing. (Maybe, mabye not). I will need to analyse this closer. Thanks, .ron On Thu, Jun 14, 2012 at 12:05 PM, patchsk vamsi...@gmail.com wrote: ** Ron, Remedy has escalations feature to support recurring tasks, it can be used to certain extent for bulk or mass updates. But the tool is not very scalable if you are talking about very bulky jobs or too many recurring jobs. Though I have not seen many people reaching to this extreme but every company is different on how they use remedy. So the idea is offload them from escalations as much as possible and still be compatible with remedy workings. Here are a few things I can think of: 1. As Frederick mentioned you can create some java or perl programs using remedy apis. Embed them in a shell script and call those shell scripts using cronjobs or job scheduling tools. Since you are going through remedy api all the serverside workflow will still be triggered and all the validations and push fields will be perfomed. Prefer Java/C as there isn't any active support for ARS Perl. In this way though all the load is still be taken care by arserver, esclation has nothing to do with this. You can build as many arservers as you want and have these scripts connect to different arservers. So this can be very scalable. Also Remedy ITSM OOTB ignores indexes at several places so analyze where the lag is and try to create indexes where possible. 2. Another thing you can look into is, use the current mechanism you are doing, and where ever possible and you do not need any workflow to be triggered during escalation updates, create a filter with RunIF: $USER$ = AR Escalator and Action:GoTo 999. This will skip all the workflow during escalation runs. 3. You are correct, any updates directly at SQL level will not fire remedy workflow and will be significantly faster as you are removing the whole application layer. But BMC standing is you will loose the support if you directly touch the data. So use it as a last resort and check with them before hand. On Thursday, June 14, 2012 4:02:02 AM UTC-7, Ron Tavares wrote: ** Hi Vamsi Yes, BMC does raise concern in regards to the mixed OS. But they have not yet told us that is not supported. I agree that it would be best to be on the same OS. If we get good results with running escalations on Solaris, the plan is to eventually move all our ARs to Solaris. Yes, we are using escalation pools. We plan on extending escalation pools to some of the out of box escalations as well, once we confirm the Solaris box can handle the extra workload. The idea of using cronjobs is interesting. I'm assuming you are talking about cronjobs that would run some SQL scripts that would do the work of the Escalations/Filters? I imagine we could get better processing times out of this. However, I'm also thinking that this would prevent necessary subsequent workflow from firing. For example, when you perform a Push Filed to CTM:People, there is extensive out-of-box workflow that fires and updates a bunch of related records. Pushing values to CTM:People via a SQL action would not fire this workflow, correct? My guess is that it wouldn't but I could be wrong as I never tried it. .ron On Thu, Jun 14, 2012 at 2:13 AM, patchsk vamsi...@gmail.com wrote: ** The cleanest way you can do this is by using server group feature, from your description it seems you are already using that feature. I have worked on Windows,Solaris , Linux environments. But your scenario is tricky, as you are mixing windows arservers with solaris arserver. I have not seen in the manuals/white papers or haven't heard before people attempting to create server groups with remedy servers on different OS. There isn't anything very sticky OS related stuff stored in Remedy Metadata, so it may even work, but I am not sure. Did you guys check with BMC if this even possible? I think the best practice is to have all servers in the group to be of same OS and Remedy Version/patch. Are you using escalation pools? It will increase the throughput as with pools multiple escalations can run parallel. Also corporates usually will have some job scheduling tools
Re: SRM 7.6.03 Entitlement
Entitlement are enable, we have few SRD for different companies and it´s working just fine, my problem is for Support Staff. Thanks anyway. Regards, Sueli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Configuring a Solaris 10 server to run as an Escalation server - Pointers Needed
Hi Ron, When you use the API (no matter Perl, Java, or Meta-Update) all filters fire UNLESS you use Merge with the option to inhibit filters. So, you do NOT need to code anything but the update of the flag field. If you want to do this with a simple script that you could do yourself - in about 5 minutes - check out Meta-Update. In this case, the script would be about three lines: the query to select the records, specifying you want to update the returned records, and the flag assignment. All without programming at all. You could fire it with cron. It will automatically log what it did (and capture client logs if desired). Cheers Ben Chernys Senior Software Architect Description: logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor and out Freebies Section for an ITSM 7.6.04 Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: June-19-12 13:08 To: arslist@ARSLIST.ORG Subject: Re: Configuring a Solaris 10 server to run as an Escalation server - Pointers Needed ** Hi Vamsi, I am liking option 1 below which you and Fredrick suggested. I am not a java or perl guy, but I'm sure I could find one here to work with. Question on this; the escalations that are firing are basically setting a flag field, (which in some cases is just the status field). That flag field change then triggers Filter workflow that does all the real work. (typical Escalation stuff). My question is; is it enough to have the java/Perl code simply set the flag and let the Filters continue to do the work in Remedy? Or is the benefit only realized if we transfer ALL the real 'Work' to the java/perl code? Option 2; I also like this idea. There is a lot of OOTB workflow that fires on push to CTM:People, and I may not need all that to fire for what I am doing. (Maybe, mabye not). I will need to analyse this closer. Thanks, .ron On Thu, Jun 14, 2012 at 12:05 PM, patchsk vamsi...@gmail.com wrote: ** Ron, Remedy has escalations feature to support recurring tasks, it can be used to certain extent for bulk or mass updates. But the tool is not very scalable if you are talking about very bulky jobs or too many recurring jobs. Though I have not seen many people reaching to this extreme but every company is different on how they use remedy. So the idea is offload them from escalations as much as possible and still be compatible with remedy workings. Here are a few things I can think of: 1. As Frederick mentioned you can create some java or perl programs using remedy apis. Embed them in a shell script and call those shell scripts using cronjobs or job scheduling tools. Since you are going through remedy api all the serverside workflow will still be triggered and all the validations and push fields will be perfomed. Prefer Java/C as there isn't any active support for ARS Perl. In this way though all the load is still be taken care by arserver, esclation has nothing to do with this. You can build as many arservers as you want and have these scripts connect to different arservers. So this can be very scalable. Also Remedy ITSM OOTB ignores indexes at several places so analyze where the lag is and try to create indexes where possible. 2. Another thing you can look into is, use the current mechanism you are doing, and where ever possible and you do not need any workflow to be triggered during escalation updates, create a filter with RunIF: $USER$ = AR Escalator and Action:GoTo 999. This will skip all the workflow during escalation runs. 3. You are correct, any updates directly at SQL level will not fire remedy workflow and will be significantly faster as you are removing the whole application layer. But BMC standing is you will loose the support if you directly touch the data. So use it as a last resort and check with them before hand. On Thursday, June 14, 2012 4:02:02 AM UTC-7, Ron Tavares wrote: ** Hi Vamsi Yes, BMC does raise concern in regards to the mixed OS. But they have not yet told us that is not supported. I agree that it would be best to be on the same OS. If we get good results with running escalations on Solaris, the plan is to eventually move all our ARs to Solaris. Yes, we are using escalation pools. We plan on extending escalation pools to some of the out of box escalations as well, once we confirm the Solaris box can handle the extra workload. The idea of using cronjobs is interesting. I'm
Re: How to set right-to-left in DVF field on service request browser?
Hi Mahendra, Yes since posting i have learnt directly from the BMC AM this is not possible so the compromise is the screenshot I posted or a complete redesign in AIF. I assme you found the html in the .jar but it only takes you so far. Cheers Tim On Tue, Jun 19, 2012 at 11:24 AM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** Dear Tim, We raised this to BMC and as per them it is RFE for such specific customization. ** ** ** ** *Regards,* *Mahendra Mahalkar * On Fri, Jun 15, 2012 at 3:02 PM, Tim Mccue tim.mc...@gmail.com wrote: ** All, To follow up on this post below and for the arabic/hebrew users out there. Has anyone been sucessful in configuring SRM to display Services correctly using Right to Left format. So that the when a standard SRD (question and mapping) is displayed the arabic/hebrew text is displayed right justified menus/fields for response to the left On Thu, Mar 1, 2012 at 5:46 AM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** Dear All, Our client requires SRM configuration in arabic locale. Services are configured in arabic locale but in service request browser, service/requester details are displayed left-to-right instead of right-to-left as attached. In BMC AR System Integration Document it is given as --- If you create a DVF and you want to create different contents based on text direction, extract the text direction from PluginContext . (Because the DVF cannot determine your intent regarding text direction, you must add the text direction to your HTML content for the DVF [for example, by using the html dir='rtl' option].) To extract the text direction, use the com.remedy.arsys.plugincontainer.ARLocaleServiceProperties interface through the public String getProperty(String key, String defvalue); method. Following is a simple example for extracting the text direction from the PluginContext object given com.remedy.arsys.plugincontainer.PluginContext pc; ARLocaleServiceProperties p = (ARLocaleServiceProperties)pc.getLocaleService(); boolean isRTL = false; String val = p.getProperty(rtl, false); if (val.equalsIgnoreCase(true)) isRTL = true; But my concern is where can I find the html used in DVF fields? Also plugincontainer.jar file? *Regards,* *Mahendra Mahalkar * ** ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need guidance for indentifying the correct cmdb classes and relationships.
Hi, The general answer is that you should design the data layout according to your needs, i.e. are you considering using SW license management in Asset Management module, what reports you are intending to create etc. To answer your specific questions I can provide the following answers (based on how ADDM data gets transferred to CMDB, so assume it is consistent with how the CMDB model is intended to be used): 1. I think you got the classes spot on (there is a Data Modelling Guide document available which might also help in case you did not use it) 2. A separate CI in IP EndPoint class and then use HostedAccessPoint relationship 3. See above. For installed SW, OS and CPU CIs you can use Hosted System Component relationship (requires System Name attribute to be populated on the related CIs). 4. One instance per installation with the CI name set as combination of SW product (or OS) and host name (as you have it) and then use the Product Name to define what the product is and to search for all instances of the given product/OS. Hope this helps Jiri Pospisil LCH Clearnet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 18 June 2012 23:41 To: arslist@ARSLIST.ORG Subject: Need guidance for indentifying the correct cmdb classes and relationships. ** CMDB gurus, We are trying to do a proto type on Atrium CDMB. Need guidance for indentifying the correct cmdb classes and relationships. I took an example of our remedy system and trying to represent it in CDMB. Attahced the spreadsheet with class information I identified so far. Basic info about our remedy system: Two Midtiers loadbalanced(RemedyWeb1,RemedyWeb2) hosted on two virtual machines WebVM1,WebVM2. Two ARServers loadbalanced(RemedyAPP1,RemedyAPP2) hosted on two virtual machines AppVM1,AppVM2 as a server group. Oracle Database installed on two virtual servers as cluster. DBVM1, DBVM2. Loadbalanced VIPs are WebVIP1, AppVIP1 for web and app layers. All the servers are on Linux. Tomcat is installed for Web. App Servers have ARServer, Atrium, ITSM, Email Engine components. All the VMs are carved out of a big physical server. Questions I have so far: 1. What are the classes that I need to user for ARServer, Atrium, ITSM, Email Engine, Oracle Instance, Tomcat, Miditer? The relevent classes I can think of are BMC_Product, BMC_Application, BMC_Application Service. 2. For the IP Address of each server, should we store it as an attribute to computer system or as a relationship? 3. What are the different relationship types that are in play here? 4. Do I need to create one instance per linux install or just create one generic linux instance and relate it to all VMs or do not even create a linux CI, just store it as an attribute on the computer system class? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Estimated Completion
Hi All, Currently I am on ARS 6.3 with custom forms for Incident and Change Management. In the near future we'll me moving to 7.6 and the ITSM Suite but in the mean time I have to handle requests for new fields. Either on your custom forms or within ITSM does anyone have a field like %Complete (0,25,50,75,100) or Estimated Completion Date? If so, does it really get used? I have a request for this on our Change Management form however this sounds like a Task in MS Outlook and my expectation is that no one is going to fill it out. Any insight much appreciated. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM menu options - importing values
I should have been more specific, John, thanks for clarifying – I want to be able to update menus attached to Request fields. It seems like the ‘library’ should be a good option, but I’m not seeing much documentation on it so I what I would like to know is if anyone has tried to manage by importing items directly and if there are any ‘gotcha’s like data that is kept in a secondary form that has to be coordinated. For example, I have a field that will be in several forms like “Salary Grade” that is not currently in the ITSM data, and I want to load menu items for it. I type them in to the question definition on the ‘Question Management’ form, and hit ‘Update Library’ to create a standard “Salary Grade” question and menu. A month later, several new salary grades are created. I would like to be able to import the new items into the system to add the new menu items automatically. There are several fields/menus like this and I’d like to keep them up to date with an automated feed. I’d prefer to use the ‘Library’ since it’s already available and would not require creating an extra form to query. So that’s why I was wondering if anyone else had tried. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, June 18, 2012 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: SRM menu options - importing values ** Do you mean to be able to search by Job code to find a service item? -John Sent from my iPhone On Jun 18, 2012, at 11:54 AM, Logan, Kelly kelly.lo...@proquest.commailto:kelly.lo...@proquest.com wrote: ** There are some menu options that I would like to have available for Service Requests like Salary Grade, Job Code, etc. How difficult is it to manage the menu options library? Can you import/update items directly? I would prefer to work within the system than add another form just for these menu items and then query it. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM menu options - importing values
Kelly, I think you should be OK because instead of going through the SRD question creation process, you can go to App Admin console, Custom, Service Request Management, Application Configuration, and then Define Questions Library. That opens up the form: SRM:QuestionDef_Template If you manually enter a question and run logging, you should be able to see if there are any Push Fields actions to any other supporting form. I don't really think there is but I could be wrong. If there isn't, I don't see why you wouldn't be able to import questions to this. I am just not sure where the static menu options are stored. Hope this helps a little bit. On Tue, Jun 19, 2012 at 8:15 AM, Logan, Kelly kelly.lo...@proquest.comwrote: ** I should have been more specific, John, thanks for clarifying – I want to be able to update menus attached to Request fields. It seems like the ‘library’ should be a good option, but I’m not seeing much documentation on it so I what I would like to know is if anyone has tried to manage by importing items directly and if there are any ‘gotcha’s like data that is kept in a secondary form that has to be coordinated. ** ** For example, I have a field that will be in several forms like “Salary Grade” that is not currently in the ITSM data, and I want to load menu items for it. I type them in to the question definition on the ‘Question Management’ form, and hit ‘Update Library’ to create a standard “Salary Grade” question and menu. A month later, several new salary grades are created. I would like to be able to import the new items into the system to add the new menu items automatically. ** ** There are several fields/menus like this and I’d like to keep them up to date with an automated feed. I’d prefer to use the ‘Library’ since it’s already available and would not require creating an extra form to query. So that’s why I was wondering if anyone else had tried. ** ** ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Monday, June 18, 2012 12:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: SRM menu options - importing values ** ** ** Do you mean to be able to search by Job code to find a service item? ** ** -John ** ** Sent from my iPhone On Jun 18, 2012, at 11:54 AM, Logan, Kelly kelly.lo...@proquest.com wrote: ** There are some menu options that I would like to have available for Service Requests like Salary Grade, Job Code, etc. How difficult is it to manage the menu options library? Can you import/update items directly? I would prefer to work within the system than add another form just for these menu items and then query it. *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: making use of itsm breadcrumbs with custom bolt on apps
Thanks so much for the detailed reply. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of ITSM.Support Sent: Monday, June 18, 2012 11:12 PM To: arslist@arslist.org Subject: Re: making use of itsm breadcrumbs with custom bolt on apps ** Hi, This option works only for the forms opened using the application navigation panel and works only for the number of forms listed in a particular field of SHR:LendingConsole form To achieve the same for custom form, first prerequisite is that the custom application should be accessed from application list After that the name of the forms must be added in a particular field of SHR:LendingForm. To do this modify the active link SHR:LHP:Init, and go to second set field action. In this action change the value of z1D_PanelConfig field and add your form names (for which you want breadcrumbs) in a given specific format with a semicolon (;) as delimiter. Note: While giving the name in the z1D_PanelConfig, please take care of the values specified with the form. This is just solution to initiate the work on given problem. Hope this will help you to lead to the exact solution. -- Warm Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Saturday, June 16, 2012 1:44 AM To: arslist@ARSLIST.ORG Subject: making use of itsm breadcrumbs with custom bolt on apps ** We have several integrations for ITSM which are custom forms. When this custom integrations are launch from ITSM form launch area (window open action) then it opens in existing window and you lose the breadcrumbs. One option is obviously to open in a new window, but then people don't like that either. It would be preferred to make use of the ITSM breadcrumbs. Has anyone done this - which workflow should we look at, can you piggyback onto this? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Export definitions to CSV file
Hello List, At ARSmarts, we are currently developing an « Export definitions to CSV » functionality. In version 2.8.1 (just released), we implemented a basic version of this functionality that allows to export the content of a grid to a CSV file.This is a start, but certainly not enough. Now, here is where we can use your input: in order to build a really useful functionality, we need to know what objects you would like to see in the CSV file? What properties of what objects ...? In what situations would you like to use CSV documentation? In short: what are your needs. Looking forward to hear from you all. Kaïs kais.albas...@arsmarts.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Export definitions to CSV file
Just curious as to why an output to a CSV would this be useful when we can already output the definition files to XML and pretty much see all we need to in a fairly decent ‘human readable format’? Joe From: Support Sent: Tuesday, June 19, 2012 10:17 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Export definitions to CSV file ** Hello List, At ARSmarts, we are currently developing an « Export definitions to CSV » functionality. In version 2.8.1 (just released), we implemented a basic version of this functionality that allows to export the content of a grid to a CSV file. This is a start, but certainly not enough. Now, here is where we can use your input: in order to build a really useful functionality, we need to know what objects you would like to see in the CSV file? What properties of what objects ...? In what situations would you like to use CSV documentation? In short: what are your needs. Looking forward to hear from you all. Kaïs kais.albas...@arsmarts.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Filter Table Refresh differ if Admin User...
Hi, I have a 7.6.04 SP2 system, where I am having inconsistent behaviour in filters depending on if you are an Admin user or not. This is an outline of the stuff involved 1. API Call Create Entry 2. Filter makes Service Call 3. Filter performs a Set-Fields from a Table Column, which should always trigger a table refresh This is the same workflow as non-admin user, followed by an admin-user (Demo): http://rrr.se/tmp/rrrlog-service-table-refresh-problem-nonadmin.html#goto http://rrr.se/tmp/rrrlog-service-table-refresh-problem-admin.html#goto I have some times seen strange behaviour inside of filter-service-calls. This could be related to that. How is a person to make sure that tables in filters are refreshed properly? Any comments? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Export definitions to CSV file
Hi Joe, Most managers and non-technical people do not read XML. Also, we are thinking of exporting in CSV format such things as the result of a Search or the result of a Compare operation. Finally, we would like to offer the possibility to export only some properties of the objects. Maybe an example will clear things up: a customer wanted a list of all the notifications sent by a Remedy application, and wanted to know in what circumstances these notifications were sent. We produced a CSV file, with the name of the Filters, the Run If condition, and the Notification details. Kaïs On 19/06/2012 16:22, Joe Martin D'Souza wrote: ** Just curious as to why an output to a CSV would this be useful when we can already output the definition files to XML and pretty much see all we need to in a fairly decent ‘human readable format’? Joe *From:* Support mailto:supp...@arsmarts.com *Sent:* Tuesday, June 19, 2012 10:17 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Export definitions to CSV file ** Hello List, At ARSmarts, we are currently developing an « Export definitions to CSV » functionality. In version 2.8.1 (just released), we implemented a basic version of this functionality that allows to export the content of a grid to a CSV file.This is a start, but certainly not enough. Now, here is where we can use your input: in order to build a really useful functionality, we need to know what objects you would like to see in the CSV file? What properties of what objects ...? In what situations would you like to use CSV documentation? In short: what are your needs. Looking forward to hear from you all. Kaïs kais.albas...@arsmarts.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Export definitions to CSV file
Kais, Got you.. I should have guessed you were aiming it at management. But since meta data reports are generally more useful to developers, I was wondering what value it would serve a developer who may already be capable of reading XML. In reference to the new version, assuming that I was management incapable of reading XML, I might have found a report of overlaid objects compared with its original useful to see what may have been changed on a excel sheet.. This actually would be useful to a developer too as once an object has been overlaid and changes have been made, even a developer looses visibility of the original object – unless he deletes the overlay... This is my most spontaneous thought that came to mind given your explanation on grounds you wish to cover... Cheers Joe From: Support Sent: Tuesday, June 19, 2012 10:41 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Export definitions to CSV file ** Hi Joe, Most managers and non-technical people do not read XML. Also, we are thinking of exporting in CSV format such things as the result of a Search or the result of a Compare operation. Finally, we would like to offer the possibility to export only some properties of the objects. Maybe an example will clear things up: a customer wanted a list of all the notifications sent by a Remedy application, and wanted to know in what circumstances these notifications were sent. We produced a CSV file, with the name of the Filters, the Run If condition, and the Notification details. Kaïs On 19/06/2012 16:22, Joe Martin D'Souza wrote: ** Just curious as to why an output to a CSV would this be useful when we can already output the definition files to XML and pretty much see all we need to in a fairly decent ‘human readable format’? Joe From: Support Sent: Tuesday, June 19, 2012 10:17 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Export definitions to CSV file ** Hello List, At ARSmarts, we are currently developing an « Export definitions to CSV » functionality. In version 2.8.1 (just released), we implemented a basic version of this functionality that allows to export the content of a grid to a CSV file. This is a start, but certainly not enough. Now, here is where we can use your input: in order to build a really useful functionality, we need to know what objects you would like to see in the CSV file? What properties of what objects ...? In what situations would you like to use CSV documentation? In short: what are your needs. Looking forward to hear from you all. Kaïs kais.albas...@arsmarts.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter Table Refresh differ if Admin User...
Misi, I can't speak directly to your situation, but I have seen in the past that server table loops don't necessarily refresh the table every time you do something with them...I have done loops before where the table has a dynamic qualification, and you set the field that makes it dynamic, then utilize the table...then within the same transaction, you change that qual, and try again and it doesn't necessarily refresh the table even though the qual, and thus the contents should change. Without a 'refresh table' option in filters, I've never quite been sure how to get it done. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, June 19, 2012 8:34 AM To: arslist@ARSLIST.ORG Subject: Filter Table Refresh differ if Admin User... Hi, I have a 7.6.04 SP2 system, where I am having inconsistent behaviour in filters depending on if you are an Admin user or not. This is an outline of the stuff involved 1. API Call Create Entry 2. Filter makes Service Call 3. Filter performs a Set-Fields from a Table Column, which should always trigger a table refresh This is the same workflow as non-admin user, followed by an admin-user (Demo): http://rrr.se/tmp/rrrlog-service-table-refresh-problem-nonadmin.html#goto http://rrr.se/tmp/rrrlog-service-table-refresh-problem-admin.html#goto I have some times seen strange behaviour inside of filter-service-calls. This could be related to that. How is a person to make sure that tables in filters are refreshed properly? Any comments? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Export definitions to CSV file
Thanks for your input. With ARSmarts, we brought it so far that you can: - compare Overlay with Overlaid - produce a detailed documentation of the comparison result in HTML - produce a basic report in CSV (Object Name, Type of difference) The next question is: what else would be useful ? What columns would you like to see in the CSV doc? Kaïs On 19/06/2012 16:48, Joe Martin D'Souza wrote: ** Kais, Got you.. I should have guessed you were aiming it at management. But since meta data reports are generally more useful to developers, I was wondering what value it would serve a developer who may already be capable of reading XML. In reference to the new version, assuming that I was management incapable of reading XML, I might have found a report of overlaid objects compared with its original useful to see what may have been changed on a excel sheet.. This actually would be useful to a developer too as once an object has been overlaid and changes have been made, even a developer looses visibility of the original object – unless he deletes the overlay... This is my most spontaneous thought that came to mind given your explanation on grounds you wish to cover... Cheers Joe *From:* Support mailto:supp...@arsmarts.com *Sent:* Tuesday, June 19, 2012 10:41 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: Export definitions to CSV file ** Hi Joe, Most managers and non-technical people do not read XML. Also, we are thinking of exporting in CSV format such things as the result of a Search or the result of a Compare operation. Finally, we would like to offer the possibility to export only some properties of the objects. Maybe an example will clear things up: a customer wanted a list of all the notifications sent by a Remedy application, and wanted to know in what circumstances these notifications were sent. We produced a CSV file, with the name of the Filters, the Run If condition, and the Notification details. Kaïs On 19/06/2012 16:22, Joe Martin D'Souza wrote: ** Just curious as to why an output to a CSV would this be useful when we can already output the definition files to XML and pretty much see all we need to in a fairly decent ‘human readable format’? Joe *From:* Support mailto:supp...@arsmarts.com *Sent:* Tuesday, June 19, 2012 10:17 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Export definitions to CSV file ** Hello List, At ARSmarts, we are currently developing an « Export definitions to CSV » functionality. In version 2.8.1 (just released), we implemented a basic version of this functionality that allows to export the content of a grid to a CSV file.This is a start, but certainly not enough. Now, here is where we can use your input: in order to build a really useful functionality, we need to know what objects you would like to see in the CSV file? What properties of what objects ...? In what situations would you like to use CSV documentation? In short: what are your needs. Looking forward to hear from you all. Kaïs kais.albas...@arsmarts.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Export definitions to CSV file
Kais, Off the top of my head maybe the form information, such as indexes, fields in results list and the fields itself (Label, DB Name, data type, entry mode, input length and where an enum the actual enum options). It comes in useful when you have a seperate team doing reporting and need to provide a data dictionary of some sort. Regards, Saby From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Tuesday, June 19, 2012 10:48 AM Subject: Re: Export definitions to CSV file ** Kais, Got you.. I should have guessed you were aiming it at management. But since meta data reports are generally more useful to developers, I was wondering what value it would serve a developer who may already be capable of reading XML. In reference to the new version, assuming that I was management incapable of reading XML, I might have found a report of overlaid objects compared with its original useful to see what may have been changed on a excel sheet.. This actually would be useful to a developer too as once an object has been overlaid and changes have been made, even a developer looses visibility of the original object – unless he deletes the overlay... This is my most spontaneous thought that came to mind given your explanation on grounds you wish to cover... Cheers Joe From: Support Sent: Tuesday, June 19, 2012 10:41 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Export definitions to CSV file ** Hi Joe, Most managers and non-technical people do not read XML. Also, we are thinking of exporting in CSV format such things as the result of a Search or the result of a Compare operation. Finally, we would like to offer the possibility to export only some properties of the objects. Maybe an example will clear things up: a customer wanted a list of all the notifications sent by a Remedy application, and wanted to know in what circumstances these notifications were sent. We produced a CSV file, with the name of the Filters, the Run If condition, and the Notification details. Kaïs On 19/06/2012 16:22, Joe Martin D'Souza wrote: ** Just curious as to why an output to a CSV would this be useful when we can already output the definition files to XML and pretty much see all we need to in a fairly decent ‘human readable format’? Joe From: Support Sent: Tuesday, June 19, 2012 10:17 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Export definitions to CSV file ** Hello List, At ARSmarts, we are currently developing an « Export definitions to CSV » functionality. In version 2.8.1 (just released), we implemented a basic version of this functionality that allows to export the content of a grid to a CSV file. This is a start, but certainly not enough. Now, here is where we can use your input: in order to build a really useful functionality, we need to know what objects you would like to see in the CSV file? What properties of what objects ...? In what situations would you like to use CSV documentation? In short: what are your needs. Looking forward to hear from you all. Kaïs kais.albassir@arsmarts.com_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Export definitions to CSV file
Didn’t know you’ll already created that capacity.. I wonder why BMC developers didn’t think that would be a useful feature to have on the Dev Studio itself. I wonder if there is a plugin available (just like the unsupported one for creating overlay of multiple views) where you could retrieve the original object from the overlaid.. That would be a so nice to have feature on the Dev Studio itself. It would save so much time especially when developers change hands or if customization has been more than 5% of all the objects when its almost impossible to remember what was changed.. Joe From: Support Sent: Tuesday, June 19, 2012 10:56 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Export definitions to CSV file ** Thanks for your input. With ARSmarts, we brought it so far that you can: - compare Overlay with Overlaid - produce a detailed documentation of the comparison result in HTML - produce a basic report in CSV (Object Name, Type of difference) The next question is: what else would be useful ? What columns would you like to see in the CSV doc? Kaïs On 19/06/2012 16:48, Joe Martin D'Souza wrote: ** Kais, Got you.. I should have guessed you were aiming it at management. But since meta data reports are generally more useful to developers, I was wondering what value it would serve a developer who may already be capable of reading XML. In reference to the new version, assuming that I was management incapable of reading XML, I might have found a report of overlaid objects compared with its original useful to see what may have been changed on a excel sheet.. This actually would be useful to a developer too as once an object has been overlaid and changes have been made, even a developer looses visibility of the original object – unless he deletes the overlay... This is my most spontaneous thought that came to mind given your explanation on grounds you wish to cover... Cheers Joe From: Support Sent: Tuesday, June 19, 2012 10:41 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Export definitions to CSV file ** Hi Joe, Most managers and non-technical people do not read XML. Also, we are thinking of exporting in CSV format such things as the result of a Search or the result of a Compare operation. Finally, we would like to offer the possibility to export only some properties of the objects. Maybe an example will clear things up: a customer wanted a list of all the notifications sent by a Remedy application, and wanted to know in what circumstances these notifications were sent. We produced a CSV file, with the name of the Filters, the Run If condition, and the Notification details. Kaïs On 19/06/2012 16:22, Joe Martin D'Souza wrote: ** Just curious as to why an output to a CSV would this be useful when we can already output the definition files to XML and pretty much see all we need to in a fairly decent ‘human readable format’? Joe From: Support Sent: Tuesday, June 19, 2012 10:17 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Export definitions to CSV file ** Hello List, At ARSmarts, we are currently developing an « Export definitions to CSV » functionality. In version 2.8.1 (just released), we implemented a basic version of this functionality that allows to export the content of a grid to a CSV file. This is a start, but certainly not enough. Now, here is where we can use your input: in order to build a really useful functionality, we need to know what objects you would like to see in the CSV file? What properties of what objects ...? In what situations would you like to use CSV documentation? In short: what are your needs. Looking forward to hear from you all. Kaïs kais.albas...@arsmarts.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Export definitions to CSV file
Hi Saby, Interesting request, thank you. Kaïs On 19/06/2012 17:01, Sabyson Fernandes wrote: ** Kais, Off the top of my head maybe the form information, such as indexes, fields in results list and the fields itself (Label, DB Name, data type, entry mode, input length and where an enum the actual enum options). It comes in useful when you have a seperate team doing reporting and need to provide a data dictionary of some sort. Regards, Saby *From:* Joe Martin D'Souza jdso...@shyle.net *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, June 19, 2012 10:48 AM *Subject:* Re: Export definitions to CSV file ** Kais, Got you.. I should have guessed you were aiming it at management. But since meta data reports are generally more useful to developers, I was wondering what value it would serve a developer who may already be capable of reading XML. In reference to the new version, assuming that I was management incapable of reading XML, I might have found a report of overlaid objects compared with its original useful to see what may have been changed on a excel sheet.. This actually would be useful to a developer too as once an object has been overlaid and changes have been made, even a developer looses visibility of the original object – unless he deletes the overlay... This is my most spontaneous thought that came to mind given your explanation on grounds you wish to cover... Cheers Joe *From:* Support mailto:supp...@arsmarts.com *Sent:* Tuesday, June 19, 2012 10:41 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: Export definitions to CSV file ** Hi Joe, Most managers and non-technical people do not read XML. Also, we are thinking of exporting in CSV format such things as the result of a Search or the result of a Compare operation. Finally, we would like to offer the possibility to export only some properties of the objects. Maybe an example will clear things up: a customer wanted a list of all the notifications sent by a Remedy application, and wanted to know in what circumstances these notifications were sent. We produced a CSV file, with the name of the Filters, the Run If condition, and the Notification details. Kaïs On 19/06/2012 16:22, Joe Martin D'Souza wrote: ** Just curious as to why an output to a CSV would this be useful when we can already output the definition files to XML and pretty much see all we need to in a fairly decent ‘human readable format’? Joe *From:* Support mailto:supp...@arsmarts.com *Sent:* Tuesday, June 19, 2012 10:17 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Export definitions to CSV file ** Hello List, At ARSmarts, we are currently developing an « Export definitions to CSV » functionality. In version 2.8.1 (just released), we implemented a basic version of this functionality that allows to export the content of a grid to a CSV file.This is a start, but certainly not enough. Now, here is where we can use your input: in order to build a really useful functionality, we need to know what objects you would like to see in the CSV file? What properties of what objects ...? In what situations would you like to use CSV documentation? In short: what are your needs. Looking forward to hear from you all. Kaïs kais.albas...@arsmarts.com mailto:kais.albas...@arsmarts.com _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Export definitions to CSV file
DETAIL QUESTION (to Joe, Saby, and everybody else ;-) ): Don't you feel the need to select the properties that will be documented in the CSV? Granularity? Kaïs On 19/06/2012 17:12, Joe Martin D'Souza wrote: ** Didn’t know you’ll already created that capacity.. I wonder why BMC developers didn’t think that would be a useful feature to have on the Dev Studio itself. I wonder if there is a plugin available (just like the unsupported one for creating overlay of multiple views) where you could retrieve the original object from the overlaid.. That would be a so nice to have feature on the Dev Studio itself. It would save so much time especially when developers change hands or if customization has been more than 5% of all the objects when its almost impossible to remember what was changed.. Joe *From:* Support mailto:supp...@arsmarts.com *Sent:* Tuesday, June 19, 2012 10:56 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: Export definitions to CSV file ** Thanks for your input. With ARSmarts, we brought it so far that you can: - compare Overlay with Overlaid - produce a detailed documentation of the comparison result in HTML - produce a basic report in CSV (Object Name, Type of difference) The next question is: what else would be useful ? What columns would you like to see in the CSV doc? Kaïs On 19/06/2012 16:48, Joe Martin D'Souza wrote: ** Kais, Got you.. I should have guessed you were aiming it at management. But since meta data reports are generally more useful to developers, I was wondering what value it would serve a developer who may already be capable of reading XML. In reference to the new version, assuming that I was management incapable of reading XML, I might have found a report of overlaid objects compared with its original useful to see what may have been changed on a excel sheet.. This actually would be useful to a developer too as once an object has been overlaid and changes have been made, even a developer looses visibility of the original object – unless he deletes the overlay... This is my most spontaneous thought that came to mind given your explanation on grounds you wish to cover... Cheers Joe *From:* Support mailto:supp...@arsmarts.com *Sent:* Tuesday, June 19, 2012 10:41 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: Export definitions to CSV file ** Hi Joe, Most managers and non-technical people do not read XML. Also, we are thinking of exporting in CSV format such things as the result of a Search or the result of a Compare operation. Finally, we would like to offer the possibility to export only some properties of the objects. Maybe an example will clear things up: a customer wanted a list of all the notifications sent by a Remedy application, and wanted to know in what circumstances these notifications were sent. We produced a CSV file, with the name of the Filters, the Run If condition, and the Notification details. Kaïs On 19/06/2012 16:22, Joe Martin D'Souza wrote: ** Just curious as to why an output to a CSV would this be useful when we can already output the definition files to XML and pretty much see all we need to in a fairly decent ‘human readable format’? Joe *From:* Support mailto:supp...@arsmarts.com *Sent:* Tuesday, June 19, 2012 10:17 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Export definitions to CSV file ** Hello List, At ARSmarts, we are currently developing an « Export definitions to CSV » functionality. In version 2.8.1 (just released), we implemented a basic version of this functionality that allows to export the content of a grid to a CSV file.This is a start, but certainly not enough. Now, here is where we can use your input: in order to build a really useful functionality, we need to know what objects you would like to see in the CSV file? What properties of what objects ...? In what situations would you like to use CSV documentation? In short: what are your needs. Looking forward to hear from you all. Kaïs kais.albas...@arsmarts.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter Table Refresh differ if Admin User...
Hi LJ, Thank you for the input. In this specific case, the table is never refreshed. And I am not doing a table loop, just a Set-Fields with a COLSUM(). And the really strange thing is that the behaviour differ depending on the users permission groups... I agree that there is need for more control over the filter tables! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Misi, I can't speak directly to your situation, but I have seen in the past that server table loops don't necessarily refresh the table every time you do something with them...I have done loops before where the table has a dynamic qualification, and you set the field that makes it dynamic, then utilize the table...then within the same transaction, you change that qual, and try again and it doesn't necessarily refresh the table even though the qual, and thus the contents should change. Without a 'refresh table' option in filters, I've never quite been sure how to get it done. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, June 19, 2012 8:34 AM To: arslist@ARSLIST.ORG Subject: Filter Table Refresh differ if Admin User... Hi, I have a 7.6.04 SP2 system, where I am having inconsistent behaviour in filters depending on if you are an Admin user or not. This is an outline of the stuff involved 1. API Call Create Entry 2. Filter makes Service Call 3. Filter performs a Set-Fields from a Table Column, which should always trigger a table refresh This is the same workflow as non-admin user, followed by an admin-user (Demo): http://rrr.se/tmp/rrrlog-service-table-refresh-problem-nonadmin.html#goto http://rrr.se/tmp/rrrlog-service-table-refresh-problem-admin.html#goto I have some times seen strange behaviour inside of filter-service-calls. This could be related to that. How is a person to make sure that tables in filters are refreshed properly? Any comments? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Configuring a Solaris 10 server to run as an Escalation server - Pointers Needed
We do a lot of these actions based on what we call a temp command, where we use a display only field (temp_command) and set come kind of value to the field, like SET_STATUS, and then have a filter that runs where the 'temp_command' = SET_STATUS do the real work, then have a piece of Perl or java code set the display only field. We use a field with the same Field ID for the display only field on all of our forms where we want to do this kind of temp command trigger and have the form name and value passed as command line parameters so we can have one Perl script work on many different forms. We will call this script in an escalation to get the filter processing off the escalation threads and onto fast threads. You could even have your script use private queues if you wanted to isolate the activity away from users. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Tuesday, June 19, 2012 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Configuring a Solaris 10 server to run as an Escalation server - Pointers Needed ** Hi Vamsi, I am liking option 1 below which you and Fredrick suggested. I am not a java or perl guy, but I'm sure I could find one here to work with. Question on this; the escalations that are firing are basically setting a flag field, (which in some cases is just the status field). That flag field change then triggers Filter workflow that does all the real work. (typical Escalation stuff). My question is; is it enough to have the java/Perl code simply set the flag and let the Filters continue to do the work in Remedy? Or is the benefit only realized if we transfer ALL the real 'Work' to the java/perl code? Option 2; I also like this idea. There is a lot of OOTB workflow that fires on push to CTM:People, and I may not need all that to fire for what I am doing. (Maybe, mabye not). I will need to analyse this closer. Thanks, .ron On Thu, Jun 14, 2012 at 12:05 PM, patchsk vamsi...@gmail.commailto:vamsi...@gmail.com wrote: ** Ron, Remedy has escalations feature to support recurring tasks, it can be used to certain extent for bulk or mass updates. But the tool is not very scalable if you are talking about very bulky jobs or too many recurring jobs. Though I have not seen many people reaching to this extreme but every company is different on how they use remedy. So the idea is offload them from escalations as much as possible and still be compatible with remedy workings. Here are a few things I can think of: 1. As Frederick mentioned you can create some java or perl programs using remedy apis. Embed them in a shell script and call those shell scripts using cronjobs or job scheduling tools. Since you are going through remedy api all the serverside workflow will still be triggered and all the validations and push fields will be perfomed. Prefer Java/C as there isn't any active support for ARS Perl. In this way though all the load is still be taken care by arserver, esclation has nothing to do with this. You can build as many arservers as you want and have these scripts connect to different arservers. So this can be very scalable. Also Remedy ITSM OOTB ignores indexes at several places so analyze where the lag is and try to create indexes where possible. 2. Another thing you can look into is, use the current mechanism you are doing, and where ever possible and you do not need any workflow to be triggered during escalation updates, create a filter with RunIF: $USER$ = AR Escalator and Action:GoTo 999. This will skip all the workflow during escalation runs. 3. You are correct, any updates directly at SQL level will not fire remedy workflow and will be significantly faster as you are removing the whole application layer. But BMC standing is you will loose the support if you directly touch the data. So use it as a last resort and check with them before hand. On Thursday, June 14, 2012 4:02:02 AM UTC-7, Ron Tavares wrote: ** Hi Vamsi Yes, BMC does raise concern in regards to the mixed OS. But they have not yet told us that is not supported. I agree that it would be best to be on the same OS. If we get good results with running escalations on Solaris, the plan is to eventually move all our ARs to Solaris. Yes, we are using escalation pools. We plan on extending escalation pools to some of the out of box escalations as well, once we confirm the Solaris box can handle the extra workload. The idea of using cronjobs is interesting. I'm assuming you are talking about cronjobs that would run some SQL scripts that would do the work of the Escalations/Filters? I imagine we could get better processing times out of this. However, I'm also thinking that this would prevent necessary subsequent workflow from firing. For example, when you perform a Push Filed to CTM:People, there is extensive out-of-box workflow that fires and updates a bunch of related records. Pushing values to
Re: Abydos is now BMC
Well, So far it is only a Trail offer.. sniff sniff David? got any clues for us... wondering why? just a trial and not offered ... based on all I have been reading from the Stock reports.. BMC says they are doing fine.. which would say to me.. then offer it to the audience who is using ITSM.. as a tool, and anyone else as a charge (while the support money is flowing).. otherwise pay up.. I have not seen anything on this yet.. official money cost or otherwise.. I would say.. Give it free, add to the support a little ($) fee if needed in the rears... On Mon, Apr 23, 2012 at 4:34 PM, Kelly Deaver kdea...@kellydeaver.comwrote: ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation kdea...@kellydeaver.com (ARSlist mail) kelly.dea...@unisys.com kelly.ctr.dea...@faa.gov (Business mail) _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos is now BMC
Yes...it's included in the 7.6 release and it's on the epd...just tough to find...but it's there On Apr 23, 2012 5:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** By ‘no upcharge’ what do you mean.. The 4 letter word free?? Joe *From:* patrick zandi remedy...@gmail.com *Sent:* Monday, April 23, 2012 5:41 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** Can I get mine now? On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.comwrote: ** Current (i.e. on the latest version) owners of the ITSM Suite are tentatively expected to have entitlement to what was known as the Designer product (now the BMC Remedy IT Service Management - Process Designer) without an upcharge, yes. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kelly Deaver *Sent:* Monday, April 23, 2012 1:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Abydos is now BMC ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation kdea...@kellydeaver.com (ARSlist mail) mailto:kelly.ctr.dea...@faa.gov kelly.ctr.dea...@faa.gov (Business mail) -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos is now BMC
name should be BMC Remedy IT Service Management - process designer I have searched the master / and the patched.. Zero... I have also searched process designer and Zero again.. is it under ITSM stuff.. --- I do not see it there either.. give me a name.. is it called as above ? BMC Remedy IT Service Management - process designer On Tue, Jun 19, 2012 at 12:18 PM, Rob Dudley duds1...@gmail.com wrote: ** Yes...it's included in the 7.6 release and it's on the epd...just tough to find...but it's there On Apr 23, 2012 5:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** By ‘no upcharge’ what do you mean.. The 4 letter word free?? Joe *From:* patrick zandi remedy...@gmail.com *Sent:* Monday, April 23, 2012 5:41 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** Can I get mine now? On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.comwrote: ** Current (i.e. on the latest version) owners of the ITSM Suite are tentatively expected to have entitlement to what was known as the Designer product (now the BMC Remedy IT Service Management - Process Designer) without an upcharge, yes. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kelly Deaver *Sent:* Monday, April 23, 2012 1:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Abydos is now BMC ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation kdea...@kellydeaver.com (ARSlist mail) mailto:kelly.ctr.dea...@faa.gov kelly.ctr.dea...@faa.gov (Business mail) -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos is now BMC
[cid:image001.png@01CD4DFE.40C8DD30] EPD is configured to show only what you have under contract. If you did not purchase the ITSM Suite (i.e. you purchased individual products under legacy pricing), that may be why you are not seeing it. It's inside the Suite itself and available only to Suite customers. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, June 19, 2012 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: Abydos is now BMC ** name should be BMC Remedy IT Service Management - process designer I have searched the master / and the patched.. Zero... I have also searched process designer and Zero again.. is it under ITSM stuff.. --- I do not see it there either.. give me a name.. is it called as above ? BMC Remedy IT Service Management - process designer On Tue, Jun 19, 2012 at 12:18 PM, Rob Dudley duds1...@gmail.commailto:duds1...@gmail.com wrote: ** Yes...it's included in the 7.6 release and it's on the epd...just tough to find...but it's there On Apr 23, 2012 5:48 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** By 'no upcharge' what do you mean.. The 4 letter word free?? Joe From: patrick zandimailto:remedy...@gmail.com Sent: Monday, April 23, 2012 5:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Abydos is now BMC ** Can I get mine now? On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Current (i.e. on the latest version) owners of the ITSM Suite are tentatively expected to have entitlement to what was known as the Designer product (now the BMC Remedy IT Service Management - Process Designer) without an upcharge, yes. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Monday, April 23, 2012 1:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Abydos is now BMC ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation kdea...@kellydeaver.commailto:kdea...@kellydeaver.com (ARSlist mail) mailto:kelly.ctr.dea...@faa.gov (Business mail) -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: Abydos is now BMC
If you expand BMC Remedy IT Service Management Suite 7.6.04...scroll down you will see it right after SLM On Jun 19, 2012 12:22 PM, patrick zandi remedy...@gmail.com wrote: ** name should be BMC Remedy IT Service Management - process designer I have searched the master / and the patched.. Zero... I have also searched process designer and Zero again.. is it under ITSM stuff.. --- I do not see it there either.. give me a name.. is it called as above ? BMC Remedy IT Service Management - process designer On Tue, Jun 19, 2012 at 12:18 PM, Rob Dudley duds1...@gmail.com wrote: ** Yes...it's included in the 7.6 release and it's on the epd...just tough to find...but it's there On Apr 23, 2012 5:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** By ‘no upcharge’ what do you mean.. The 4 letter word free?? Joe *From:* patrick zandi remedy...@gmail.com *Sent:* Monday, April 23, 2012 5:41 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** Can I get mine now? On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.comwrote: ** Current (i.e. on the latest version) owners of the ITSM Suite are tentatively expected to have entitlement to what was known as the Designer product (now the BMC Remedy IT Service Management - Process Designer) without an upcharge, yes. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kelly Deaver *Sent:* Monday, April 23, 2012 1:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Abydos is now BMC ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation kdea...@kellydeaver.com (ARSlist mail) mailto:kelly.ctr.dea...@faa.gov kelly.ctr.dea...@faa.gov (Business mail) -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos is now BMC
I am talking to my BMC rep now.. thanks.. Cause I know we bought ITSM suite, but it is not there, and while contracts were moved, and migrated, there is some mixup.. .. somewhere. hopefully not on my side.. 8-) On Tue, Jun 19, 2012 at 12:31 PM, Easter, David david_eas...@bmc.comwrote: ** ** ** EPD is configured to show only what you have under contract. If you did not purchase the ITSM Suite (i.e. you purchased individual products under legacy pricing), that may be why you are not seeing it. It’s inside the Suite itself and available only to Suite customers. ** ** -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Tuesday, June 19, 2012 9:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** ** ** name should be BMC Remedy IT Service Management - process designer I have searched the master / and the patched.. Zero... I have also searched process designer and Zero again.. is it under ITSM stuff.. --- I do not see it there either.. give me a name.. is it called as above ? BMC Remedy IT Service Management - process designer On Tue, Jun 19, 2012 at 12:18 PM, Rob Dudley duds1...@gmail.com wrote:* *** ** Yes...it's included in the 7.6 release and it's on the epd...just tough to find...but it's there On Apr 23, 2012 5:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote:** ** ** By ‘no upcharge’ what do you mean.. The 4 letter word free?? Joe *From:* patrick zandi remedy...@gmail.com *Sent:* Monday, April 23, 2012 5:41 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** Can I get mine now? On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.com wrote: ** Current (i.e. on the latest version) owners of the ITSM Suite are tentatively expected to have entitlement to what was known as the Designer product (now the BMC Remedy IT Service Management - Process Designer) without an upcharge, yes. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kelly Deaver *Sent:* Monday, April 23, 2012 1:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Abydos is now BMC ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation kdea...@kellydeaver.com (ARSlist mail) mailto:kelly.ctr.dea...@faa.gov kelly.ctr.dea...@faa.gov (Business mail) -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: SRM 7.6.03 Entitlement
Hi, In 7.6.03 by default the Status of Entitlement Rule is disabled. So we have to enable it in order to apply the entitlement rule for specific SRD's and User's. We can enable it from Application Administration Console - Custom Configuration tab - Service Request Management - Entitlement - Entitlement Management - Enabled or Disabled. Now, if we change the entitlement rules on an existing SRD, we must flush the entitlement cache. We can flush entitlement cache from Application Administration Console - Custom Configuration tab - Service Request Management - Entitlement - Entitlement Management - Other Functions - User Validation - Flush Entitlement Cache HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sueli Kanegae Sent: Monday, June 18, 2012 11:39 PM To: arslist@ARSLIST.ORG Subject: Re: SRM 7.6.03 Entitlement Dear Listeners, I have an issue about the same subject. For me '100025' = “Yes” would be ok but it´s not working Everyone can see the specific SRD I´ve created, even when I validate diferent users they have diferent Entitlement Rules. There is something missing or wrong and I don´t know what it is, any suggestion? TIA, Sueli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OOB SR 7.6 form data.
Hi, After submitting request from request entry console data would get stored in SRM:Request form and if you have configured questions, those questions would be stored in SRD:MultipleQuestionResponse form. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Adarsh Sent: Monday, June 18, 2012 7:18 PM To: arslist@ARSLIST.ORG Subject: OOB SR 7.6 form data. ** Hello everyone, Does anyone have an idea where the data saved on and OOB SR in the request form is saved.? Best Regards, Adarsh _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issues while searching for a ticket in the INCIDENT console
Hi,
This kind of operation query like ['Summary*' LIKE %CJ%] means searching
with special character uses Full Text Search Operation.
Please go to Service Information- FTS tab, and verify FTS Configuration and
FTS Collation path.
If ARS is installed on C: Drive, the default path for FTS Collection and
Configuration are as follows
FTS Collection: C:\Program Files\BMC
Software\ARSystem\ftsconfiguration\collection
FTS Configuration: C:\Program Files\BMC
Software\ARSystem\ftsconfiguration\conf
If these directories are on other location please mention the correct
location in the given fields.
Also check if FTS Indexer is not disabled.
HTH
--
Regards,
ITSM Support
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site:
http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Monday, June 18, 2012 9:20 PM
To: arslist@ARSLIST.ORG
Subject: Issues while searching for a ticket in the INCIDENT console
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident
in the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11'
= x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11' =
x )) ) AND ('Summary*' LIKE %CJ%)
cid:image001.png@01CD49AF.AD79D680
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
--
Thanks Regards
Sam
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image001.png
Re: Estimated Completion
OOTB the following fields are available on ChangeTkt. Target Date Scheduled End Date Actual End Date Requested End Date Seems like you can use Target Date for your Estimated Completion Date. These are used for CAB approval, SLAs and reporting purpose. On Tuesday, June 19, 2012 5:59:34 AM UTC-7, Remedy_Mark wrote: ** Hi All, Currently I am on ARS 6.3 with custom forms for Incident and Change Management. In the near future we’ll me moving to 7.6 and the ITSM Suite but in the mean time I have to handle requests for new fields. Either on your custom forms or within ITSM does anyone have a field like %Complete (0,25,50,75,100) or Estimated Completion Date? If so, does it really get used? I have a request for this on our Change Management form however this sounds like a Task in MS Outlook and my expectation is that no one is going to fill it out. Any insight much appreciated. Thanks Mark *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos is now BMC
Hi Patrick, You can find it here: but it requires registration and as of now 'Abydos Designer' is not available for download but all documents related to 'Abydos Designer' are available for download http://www.abydos-workflow.com/Home/tabid/36/Default.aspx -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, June 19, 2012 9:52 PM To: arslist@ARSLIST.ORG Subject: Re: Abydos is now BMC ** name should be BMC Remedy IT Service Management - process designer I have searched the master / and the patched.. Zero... I have also searched process designer and Zero again.. is it under ITSM stuff.. --- I do not see it there either.. give me a name.. is it called as above ? BMC Remedy IT Service Management - process designer On Tue, Jun 19, 2012 at 12:18 PM, Rob Dudley duds1...@gmail.com wrote: ** Yes...it's included in the 7.6 release and it's on the epd...just tough to find...but it's there On Apr 23, 2012 5:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** By 'no upcharge' what do you mean.. The 4 letter word free?? Joe From: patrick mailto:remedy...@gmail.com zandi Sent: Monday, April 23, 2012 5:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Abydos is now BMC ** Can I get mine now? On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.com wrote: ** Current (i.e. on the latest version) owners of the ITSM Suite are tentatively expected to have entitlement to what was known as the Designer product (now the BMC Remedy IT Service Management - Process Designer) without an upcharge, yes. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Monday, April 23, 2012 1:34 PM To: arslist@ARSLIST.ORG Subject: Abydos is now BMC ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_ acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation kdea...@kellydeaver.com (ARSlist mail) mailto:kelly.ctr.dea...@faa.gov (Business mail) -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Configuring a Solaris 10 server to run as an Escalation server – Pointers Needed
Hi Ron, Yes you are on the right track. You can just have the flag set by script instead of escalation and rest is same. As for the other options you are wondering to keep filters as it is or put the logic into the script, it is about the balance between performance gain and maintainability of the code.By transferring all the logic into a script rather than having it as filters I am not sure how much performance gain you can get because at the end both do the same api calls. Coming to People records update taking too long, In the recent versions remedy has put some features like when you create a people record it will create a BMC_Person CI also and then keeps them in sync. If you are not really using BMC_Person CI then you can disable this feature and you may see some performance improvement. Lot of companies do not use, but it is provided out of the box. There is a KB in BMC Support on how to disable it. On Tuesday, June 19, 2012 4:07:58 AM UTC-7, Ron Tavares wrote: ** Hi Vamsi, I am liking option 1 below which you and Fredrick suggested. I am not a java or perl guy, but I'm sure I could find one here to work with. Question on this; the escalations that are firing are basically setting a flag field, (which in some cases is just the status field). That flag field change then triggers Filter workflow that does all the real work. (typical Escalation stuff). My question is; is it enough to have the java/Perl code simply set the flag and let the Filters continue to do the work in Remedy? Or is the benefit only realized if we transfer ALL the real 'Work' to the java/perl code? Option 2; I also like this idea. There is a lot of OOTB workflow that fires on push to CTM:People, and I may not need all that to fire for what I am doing. (Maybe, mabye not). I will need to analyse this closer. Thanks, .ron On Thu, Jun 14, 2012 at 12:05 PM, patchsk vamsi...@gmail.com wrote: ** Ron, Remedy has escalations feature to support recurring tasks, it can be used to certain extent for bulk or mass updates. But the tool is not very scalable if you are talking about very bulky jobs or too many recurring jobs. Though I have not seen many people reaching to this extreme but every company is different on how they use remedy. So the idea is offload them from escalations as much as possible and still be compatible with remedy workings. Here are a few things I can think of: 1. As Frederick mentioned you can create some java or perl programs using remedy apis. Embed them in a shell script and call those shell scripts using cronjobs or job scheduling tools. Since you are going through remedy api all the serverside workflow will still be triggered and all the validations and push fields will be perfomed. Prefer Java/C as there isn't any active support for ARS Perl. In this way though all the load is still be taken care by arserver, esclation has nothing to do with this. You can build as many arservers as you want and have these scripts connect to different arservers. So this can be very scalable. Also Remedy ITSM OOTB ignores indexes at several places so analyze where the lag is and try to create indexes where possible. 2. Another thing you can look into is, use the current mechanism you are doing, and where ever possible and you do not need any workflow to be triggered during escalation updates, create a filter with RunIF: $USER$ = AR Escalator and Action:GoTo 999. This will skip all the workflow during escalation runs. 3. You are correct, any updates directly at SQL level will not fire remedy workflow and will be significantly faster as you are removing the whole application layer. But BMC standing is you will loose the support if you directly touch the data. So use it as a last resort and check with them before hand. On Thursday, June 14, 2012 4:02:02 AM UTC-7, Ron Tavares wrote: ** Hi Vamsi Yes, BMC does raise concern in regards to the mixed OS. But they have not yet told us that is not supported. I agree that it would be best to be on the same OS. If we get good results with running escalations on Solaris, the plan is to eventually move all our ARs to Solaris. Yes, we are using escalation pools. We plan on extending escalation pools to some of the out of box escalations as well, once we confirm the Solaris box can handle the extra workload. The idea of using cronjobs is interesting. I'm assuming you are talking about cronjobs that would run some SQL scripts that would do the work of the Escalations/Filters? I imagine we could get better processing times out of this. However, I'm also thinking that this would prevent necessary subsequent workflow from firing. For example, when you perform a Push Filed to CTM:People, there is extensive out-of-box workflow that fires and updates a bunch of related records. Pushing values to CTM:People via a SQL action
Re: Filter Table Refresh differ if Admin User...
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- Original Message -
From: Longwing, LJ CTR MDA/IC [mailto:lj.longwing@mda.mil]
Sent: Tuesday, June 19, 2012 03:49 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Filter Table Refresh differ if Admin User...
Misi,
I can't speak directly to your situation, but I have seen in the past that
server table loops don't necessarily refresh the table every time you do
something with them...I have done loops before where the table has a dynamic
qualification, and you set the field that makes it dynamic, then utilize the
table...then within the same transaction, you change that qual, and try again
and it doesn't necessarily refresh the table even though the qual, and thus the
contents should change. Without a 'refresh table' option in filters, I've
never quite been sure how to get it done.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, June 19, 2012 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Filter Table Refresh differ if Admin User...
Hi,
I have a 7.6.04 SP2 system, where I am having inconsistent behaviour in
filters depending on if you are an Admin user or not.
This is an outline of the stuff involved
1. API Call Create Entry
2. Filter makes Service Call
3. Filter performs a Set-Fields from a Table Column, which should always
trigger a table refresh
This is the same workflow as non-admin user, followed by an admin-user
(Demo):
http://rrr.se/tmp/rrrlog-service-table-refresh-problem-nonadmin.html#goto
http://rrr.se/tmp/rrrlog-service-table-refresh-problem-admin.html#goto
I have some times seen strange behaviour inside of filter-service-calls.
This could be related to that.
How is a person to make sure that tables in filters are refreshed properly?
Any comments?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
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Re: Abydos is now BMC
Interesting ... so if we have owned it for numerous years and we're not an ITSM Suite owner does that mean it will no longer be available for us. What if we get a new PC which requires a new license key. I have received a letter notification from BMC but it was vague about those kinds of details. Thanks, Susan On Tue, Jun 19, 2012 at 11:31 AM, Easter, David david_eas...@bmc.comwrote: ** ** ** EPD is configured to show only what you have under contract. If you did not purchase the ITSM Suite (i.e. you purchased individual products under legacy pricing), that may be why you are not seeing it. It’s inside the Suite itself and available only to Suite customers. ** ** -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Tuesday, June 19, 2012 9:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** ** ** name should be BMC Remedy IT Service Management - process designer I have searched the master / and the patched.. Zero... I have also searched process designer and Zero again.. is it under ITSM stuff.. --- I do not see it there either.. give me a name.. is it called as above ? BMC Remedy IT Service Management - process designer On Tue, Jun 19, 2012 at 12:18 PM, Rob Dudley duds1...@gmail.com wrote:** ** ** Yes...it's included in the 7.6 release and it's on the epd...just tough to find...but it's there On Apr 23, 2012 5:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote:** ** ** By ‘no upcharge’ what do you mean.. The 4 letter word free?? Joe *From:* patrick zandi remedy...@gmail.com *Sent:* Monday, April 23, 2012 5:41 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** Can I get mine now? On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.com wrote: ** Current (i.e. on the latest version) owners of the ITSM Suite are tentatively expected to have entitlement to what was known as the Designer product (now the BMC Remedy IT Service Management - Process Designer) without an upcharge, yes. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kelly Deaver *Sent:* Monday, April 23, 2012 1:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Abydos is now BMC ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation kdea...@kellydeaver.com (ARSlist mail) mailto:kelly.ctr.dea...@faa.gov kelly.ctr.dea...@faa.gov (Business mail) -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: Abydos is now BMC
ROFL .. BMC .. it should be right there.. Go here.. uh huh, Well it has to be here... Uh huh, you send them a picture.. Oh... Ahh... Huh? Well, ummm. I get back with you... On Tue, Jun 19, 2012 at 3:50 PM, Susan Palmer suzanpal...@gmail.com wrote: ** Interesting ... so if we have owned it for numerous years and we're not an ITSM Suite owner does that mean it will no longer be available for us. What if we get a new PC which requires a new license key. I have received a letter notification from BMC but it was vague about those kinds of details. Thanks, Susan On Tue, Jun 19, 2012 at 11:31 AM, Easter, David david_eas...@bmc.comwrote: ** ** ** EPD is configured to show only what you have under contract. If you did not purchase the ITSM Suite (i.e. you purchased individual products under legacy pricing), that may be why you are not seeing it. It’s inside the Suite itself and available only to Suite customers. ** ** -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Tuesday, June 19, 2012 9:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** ** ** name should be BMC Remedy IT Service Management - process designer I have searched the master / and the patched.. Zero... I have also searched process designer and Zero again.. is it under ITSM stuff.. --- I do not see it there either.. give me a name.. is it called as above ? BMC Remedy IT Service Management - process designer On Tue, Jun 19, 2012 at 12:18 PM, Rob Dudley duds1...@gmail.com wrote:* *** ** Yes...it's included in the 7.6 release and it's on the epd...just tough to find...but it's there On Apr 23, 2012 5:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote:* *** ** By ‘no upcharge’ what do you mean.. The 4 letter word free?? Joe *From:* patrick zandi remedy...@gmail.com *Sent:* Monday, April 23, 2012 5:41 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** Can I get mine now? On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.com wrote: ** Current (i.e. on the latest version) owners of the ITSM Suite are tentatively expected to have entitlement to what was known as the Designer product (now the BMC Remedy IT Service Management - Process Designer) without an upcharge, yes. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kelly Deaver *Sent:* Monday, April 23, 2012 1:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Abydos is now BMC ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation kdea...@kellydeaver.com (ARSlist mail) mailto:kelly.ctr.dea...@faa.gov kelly.ctr.dea...@faa.gov (Business mail) -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: Abydos is now BMC
its a mixup in the cards.. I am sure.. no biggy, I kept wondering when it comes out.. On Tue, Jun 19, 2012 at 4:14 PM, Easter, David david_eas...@bmc.com wrote: ** To the best of my knowledge, existing maintenance contracts originally negotiated with Abydos will continue to be honored until their expiration. ** ** -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer *Sent:* Tuesday, June 19, 2012 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** ** ** Interesting ... so if we have owned it for numerous years and we're not an ITSM Suite owner does that mean it will no longer be available for us. What if we get a new PC which requires a new license key. I have received a letter notification from BMC but it was vague about those kinds of details. Thanks, Susan On Tue, Jun 19, 2012 at 11:31 AM, Easter, David david_eas...@bmc.com wrote: ** EPD is configured to show only what you have under contract. If you did not purchase the ITSM Suite (i.e. you purchased individual products under legacy pricing), that may be why you are not seeing it. It’s inside the Suite itself and available only to Suite customers. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Tuesday, June 19, 2012 9:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** name should be BMC Remedy IT Service Management - process designer I have searched the master / and the patched.. Zero... I have also searched process designer and Zero again.. is it under ITSM stuff.. --- I do not see it there either.. give me a name.. is it called as above ? BMC Remedy IT Service Management - process designer On Tue, Jun 19, 2012 at 12:18 PM, Rob Dudley duds1...@gmail.com wrote:** ** ** Yes...it's included in the 7.6 release and it's on the epd...just tough to find...but it's there On Apr 23, 2012 5:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote:** ** ** By ‘no upcharge’ what do you mean.. The 4 letter word free?? Joe *From:* patrick zandi remedy...@gmail.com *Sent:* Monday, April 23, 2012 5:41 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos is now BMC ** Can I get mine now? On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.com wrote: ** Current (i.e. on the latest version) owners of the ITSM Suite are tentatively expected to have entitlement to what was known as the Designer product (now the BMC Remedy IT Service Management - Process Designer) without an upcharge, yes. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kelly Deaver *Sent:* Monday, April 23, 2012 1:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Abydos is now BMC ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation kdea...@kellydeaver.com (ARSlist mail) mailto:kelly.ctr.dea...@faa.gov kelly.ctr.dea...@faa.gov (Business mail) -- Patrick Zandi _attend WWRUG12 www.wwrug.com
To be or not to be a BMC partner
Hi listers, How difficult is to become a BMC partner? Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: To be or not to be a BMC partner
I'm no expert but I'm sure it comes down to dollars. They want to know how much you make and how much you can make for them. That, coupled with how many certified people you have and probably other financially driven factors will probably determine if you're a candidate. I suppose at the end of the day, it's business so remember that an don't take it personal. I'm sure they all appreciate your love for the product. Just my 2 cents. Sent from my iPhone On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi listers, How difficult is to become a BMC partner? Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: To be or not to be a BMC partner
They used to have quarterly sales targets (back in the Remedy Corporation days). I suspect BMC Software to be no different. They used to be called VARs (Value Added Resellers). VARs were primarily responsible for tech support towards their customers, and if they could not resolve their customer issues, then were allowed to raise a ticket with Remedy Support... Remedy Corporation did do some sort of a ‘credit check’ on you as a company to see what your standing is financially to make that kind of a commitment to them. But that again was Remedy Corporation – this now is BMC Software that may be playing by different rules.. Joe From: Tauf Chowdhury Sent: Tuesday, June 19, 2012 4:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: To be or not to be a BMC partner ** I'm no expert but I'm sure it comes down to dollars. They want to know how much you make and how much you can make for them. That, coupled with how many certified people you have and probably other financially driven factors will probably determine if you're a candidate. I suppose at the end of the day, it's business so remember that an don't take it personal. I'm sure they all appreciate your love for the product. Just my 2 cents. Sent from my iPhone On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi listers, How difficult is to become a BMC partner? Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: To be or not to be a BMC partner
Back in the dark days... the bigblackuglybird days... they just wanted your money to become a partner... One person told me they just had to pay P $10K and they were a partner. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, June 19, 2012 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: To be or not to be a BMC partner ** I'm no expert but I'm sure it comes down to dollars. They want to know how much you make and how much you can make for them. That, coupled with how many certified people you have and probably other financially driven factors will probably determine if you're a candidate. I suppose at the end of the day, it's business so remember that an don't take it personal. I'm sure they all appreciate your love for the product. Just my 2 cents. Sent from my iPhone On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.esmailto:jose.hue...@sm2baleares.es wrote: ** Hi listers, How difficult is to become a BMC partner? Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
[no subject]
http://www.desigui.com/blog/wp-content/themes/default/googles.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: To be or not to be a BMC partner
You're kidding me! On Tue, Jun 19, 2012 at 11:28 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Hmmm They asked us for $35,000. -John On Tue, Jun 19, 2012 at 4:27 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Back in the “dark days”… the bigblackuglybird days… they just wanted your money to become a partner… One person told me they just had to pay “P” $10K and they were a partner. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Tuesday, June 19, 2012 3:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: To be or not to be a BMC partner ** ** ** I'm no expert but I'm sure it comes down to dollars. They want to know how much you make and how much you can make for them. That, coupled with how many certified people you have and probably other financially driven factors will probably determine if you're a candidate. I suppose at the end of the day, it's business so remember that an don't take it personal. I'm sure they all appreciate your love for the product. Just my 2 cents. Sent from my iPhone On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi listers, ** ** How difficult is to become a BMC partner? ** ** Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. ** ** Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. ** ** Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? ** ** Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... ** ** Regards, ** ** Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: To be or not to be a BMC partner
This may explain the silence: http://www.informationweek.com/news/software/infrastructure/240002100 http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21 http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14 http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/ Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday, June 19, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: To be or not to be a BMC partner ** Hi listers, How difficult is to become a BMC partner? Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: To be or not to be a BMC partner
Hopefully we are not wearing black and bringing flowers to WWRUG12. :( On Tue, Jun 19, 2012 at 3:10 PM, Joel Sender jdsen...@earthlink.net wrote: ** This may explain the silence: http://www.informationweek.com/news/software/infrastructure/240002100 http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21 http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14 http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/ ** ** *Joel*** Joel Senderjdsen...@earthlink.net310.829.5552 ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Tuesday, June 19, 2012 1:39 PM *To:* arslist@ARSLIST.ORG *Subject:* To be or not to be a BMC partner ** ** ** Hi listers, ** ** How difficult is to become a BMC partner? ** ** Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. ** ** Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. ** ** Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? ** ** Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... ** ** Regards, ** ** Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
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http://www.ozkalavize.com/wp-content/themes/Amphionlite/olfdvd.html?zaz=zahy.mdjgpzofa=fe.hzaanza=tdpj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
