Re: Web Service ?
We had a similar issue, if you are using SSL check if the end point URL has SSL. The other thing you can check is adding ?WSDL at the end of the endpoint URL. Regards, Roney Samuel Varghese. Sent from my iPhone > On Nov 21, 2014, at 1:37 PM, Terri Lockwood > wrote: > > ** > Have set up my new 8.1 app and web servers and now trying to configure web > services to work. The first one I’m trying is > HPD_IncidentInterface_Create_WS. On the form AR System Web Services Registry > I have searched for all web services as our documentation states. I am > inputting the WSDL URL and the Build End Point URL. When I try to save the > record I get the following error: “Invalid > URL::java.net.MalformedURLException (ARERR 9135)” > > When I separately run the Build WSDL URL it works, but the Build End Point > URL gives me the following: > ARService > Hi there, this is an AXIS service! > Perhaps there will be a form for invoking the service here... > > > What am I doing wrong? > > ~~~ > Terri > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy Developer Performance Metrics
A good start for metrics could be the number of bugs/issues raised against a development effort and the number of occurrences of the same behavior over a period of time. Regards, Roney Samuel Varghese. Sent from my iPhone > On Jun 5, 2014, at 8:50 AM, JD Hood wrote: > > ** > The thought of trying to measure something as fungible as development -- > given that there is usually more than "nine way to skin a cat" in Remedy -- > tends to make me believe the idea stems from a manager with far too much time > on their hands. > > And as far as measuring development, I would think you would have to give > excruciatingly exact development tasks to each of your developers (and why > would you do that?) in order to collect meaningful metrics. Off the top of my > head, presuming you could come up with requirements so finely detailed that > there was only a single way to develop them, you could perhaps use this as > part of a job-applicant screening process -or- perhaps as part of the > employee's annual review. But if the devs have to take a test as part of > their annual review, I would think it only fair that the managers have to > take a test as well, one designed by the developers. > > But as a production development measurement process, how would even a fairly > "general" measurement be meaningful if during the measurement period, > developer "A" mostly just added/repositioned/edited text fields with minimal > workflow and developer "B" worked on a robust, non-ITSM, bespoke application? > > I would think you would also need a measurement system for (including, but > not limited to): > - The individual staff members contributing/defining requirements > - The quality/completeness/ambiguity of the requirements gathered/documented > - Any changes along the way > - The over/under/confusion-injecting involvement of non-technical > stake-holders and managers. > > Given those measurements, along with the developers metrics, I would think > the outcome would quite often recommend reassigning the metrics seeking > micro-manager(s) to somewhere they can't do as much damage... > > Now, I'm not an anti-management rebel as the above may suggest - I rely on > and have worked with darned good managers and continue to do so today. > However, over the years I've worked with lots of managers good and bad, both > with my employers and customers. So when I hear someone say that they are > looking for a way to measure development or capture development metrics, I > don't see how you could get **meaningful** metrics simply because development > efforts are rarely identical enough to compare one to the next fairly > (individual scale or project scale). It strikes me as an exercise in futility > -- or better yet, gathering metrics for the sake of gathering metrics. Again, > as if the idea stems from a manager with far too much time on their hands who > sees a new excel spreadsheet full of raw numbers like a Rubik's Cube: > "something fun to fiddle with". > > My point of view on this stems from my personal experience where I've worked > with folks who use the ITIL "measurement" philosophy as something to hide > behind in order to measure waay too much just because they can and not > necessarily because there is a clear *business-need*. > > I would wager that you would realize far better productivity, along with a > substantial boost in morale, if you were to just get rid of the manager who > suggested the idea in the first place. For if that manager seriously > suggested this idea, who knows what other "great ideas" he has inflicted on > the organization? > > Note: This is merely my stinky personal opinion -and- opinions will likely > vary... > -JDHood > > > > >> On Thu, Jun 5, 2014 at 4:31 AM, Theo Fondse wrote: >> ** >> Hi Charlie! >> >> Although I have grown over the past few years to fully agree with LJ on this >> subject, I can also understand the need for metrics to have something to go >> by to know if our performance is on-par or not. >> Sadly, measurements in the LOC style no longer give a true picture of actual >> performance especially in terms of Remedy development. >> The company I am currently working for has a 100% custom Remedy solution, >> and are measuring performance based on number of requests closed per day >> irrespective of workflow object count (but they include all types of >> incidents, problems and change requests in this figure). >> In my opinion, this is a better performance metric than pure LOC count, but >> is also flawed because some types of
Re: Customer View Options in Self Service
Not out of the box. You would have to customize the requestor console. Although if they have access to the Incident Management console, They can see all the incidents associated to their groups/site etc Regards, Roney Samuel Varghese. Sent from my iPhone > On Mar 13, 2014, at 3:24 PM, Tom Siegel wrote: > > Folks - Yet another nooby question. In Serice Desk, the application that is > part of ITSM and is accessed via the Requestor Console, the default setting > allows the user to view their own incidents etc. Is there a way to allow them > to see all Incidents associated with their Site, Company, Company Group? > > Thanks, > > Tom > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mid Tier 8.1.01 Timeouts
Do you have single sign on? If you do check if users are connected to two environments at once. Some of the SSO solutions don't like this and times out users based on their logged in environments. You can alternatively check the tomcat and midtier timeout parameters. Regards, Roney Samuel Varghese. Sent from my iPhone > On Mar 11, 2014, at 3:25 PM, "Lippincott, Levi (OMA-GIS)" > wrote: > > ** > Has anyone ran into the issue where their users are timing out after an > extremely low amount of time from the Mid Tier? This is even happening to > some of our Fixed license users. They are getting session invalid errors > after sometimes as little as 10 minutes. > > > > > Connect with us:interpublic.com > Twitter > Facebook > > Levi Lippincott / Remedy Administrator > +1 402 561 7014 office > +1 402 321 5421 mobile > levi.lippinc...@interpublic.com > Lync Communcator > > Interpublic Group 6825 Pine Street, Omaha, NE 68106 > > "Talent is a Gift; But Character is a Choice." -Matt Grotewold- > > This message contains information which may be confidential and privileged. > Unless you are the intended recipient (or authorized to receive this message > for the intended recipient), you may not use, copy, disseminate or disclose > to anyone the message or any information contained in the message. If you > have received the message in error, please advise the sender by reply e-mail, > and delete the message. Thank you very much. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Row-Level Security on HPD:Help Desk
Shawn, We had a similar requirement, the only difference being the confidentiality was supposed to be in the worklog instead of the Help Desk form. We repurposed the view option on the Helpdesk form and added a third option of confidential to public and locked options while configuring row level access on the HPD:Worklog form. Regards, Roney Samuel Varghese Sent from my iPhone > On Mar 7, 2014, at 11:22 AM, "Pierson, Shawn" > wrote: > > ** > I think I’ve come up with a plan but it’s a bit of a scary idea to monkey > around with permissions on ITSM forms in this way. > > - I’m going to remove the “Unrestricted Access” Role from the Request ID > field on HPD:Help Desk. > - Then I’ll create a custom field to take its place, let’s say 60701, which I > will create a Dynamic Group for that I can have the “Unrestricted Access” > Role be put into as a default. > - I’ll add a Radio button called “Confidential” on the HPD:Help Desk form, > which will have workflow to set fields 60701 and 112 automatically to $NULL$ > if the Confidential button is checked. If it is unchecked, I’ll set 60701 to > the “Unrestricted Access” Role, and field 112 to the Regular Group where the > Long Group name is the same as the company on the Customer+. > - Look for any workflow that sets these fields and find some way to override > them when the Confidential radio button is checked. > > Is there a better supported way to do this? > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > From: Pierson, Shawn > Sent: Friday, March 07, 2014 9:30 AM > To: arslist@ARSLIST.ORG > Subject: Row-Level Security on HPD:Help Desk > > Good morning, > > I’m working on something that has been discussed by others here but I’m > having trouble conceptualizing how I can do this. The user’s requirement is > to track confidential Incidents in ITSM. This is defined by setting a flag > of some sort (I’m debating making it either a custom field or an Operational > Category) which will trigger a lock down to remove read access from all but > the Assigned Group on the Incident (who will also be the Incident Owner Group > in this scenario.) > > To do this, I was thinking about creating a custom field, with a Field ID of > 60700 or something. Would I then set a default to be the same as the > Assignee Group (7) as well as the Unrestricted Access Role, then when the > flag is checked just remove the ID of the Unrestricted Access Role? What > would I do to the Request ID field to make it work on combination with this > new field to restrict visibility into the Incidents? It seems pretty > straight forward to create a new field and give change access to a group that > has read only access, but I’m struggling to come up with a good way to lock > things down. > > Also, using multi-tenancy isn’t an option, unfortunately. There are a lot of > legitimate reasons, as a shared service organization, that we have many > people with Unrestricted Access. It seems to be required to make SRM work > without creating dozens of the exact same things for each division. Another > thing that will be a factor is that we use BMC Analytics for reporting. > Based on how it handles security, we’ll have to be very careful to ensure > these don’t show up on reports either. > > My backup plan is going to be to build a custom form that can be fully locked > down in the way that I need, and integrating that with Incident Management. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > Private and confidential as detailed here. If you cannot access hyperlink, > please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 > years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Company Access issue for User through LDAP
Is your push field appending "Unrestricted Access" to the user form as well? You need to push to the CTM:People Permission group form as well which will take care of the user form. Regards, Roney Samuel Varghese. Sent from my iPhone > On Mar 6, 2014, at 11:36 PM, Sumit Vasudev wrote: > > Hi Experts, > > I am facing one issue with People records. Records are created in People form > through LDAP. > All the people have "Unrestricted Access" selected through the filter which > is sending records from "Staging" Form to "People" Form. > > But when logged in through that people profile, User didn't have access to > any company. > > When I deselect the "Unrestricted Access" check box from People form and save > the record and again select "Unrestricted Access" through People form and > save the record, then issue get resolve and people will get access to all the > companies. > > Can anyone please explain me, why this uneven behavior when "Unrestricted > Access" is set from filter Push field action, > User din't get access to the Company but when same thing did from people form > User will get access for the Company. > > Regards, > Sumit Vasudev > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Adding Permissions and Functional Roles
You can skillfully 😉 add the permissions using the CTM:People Permission group form. It might need some effort on your part to figure it out but it's not too difficult. Regards, Roney Samuel Varghese Sent from my iPhone > On Mar 6, 2014, at 10:37 AM, "Warren R. Baltimore II" > wrote: > > ** > I've got a problem that I'm afraid could have been avoided with better > planning on my part. > > ARS 7.6.04 Patch 5 > ITSM 7.6.04 > > We have about 8000 Users that were loaded into our CTM:People form before we > knew what groups they would be members of as well as the permissions they > would need. > > Of the 8000, only about 300 are actual support people. > > I had originally thought that I could just create the templates and associate > an individual via the templates. What I didn't know (I've been using ITSM > 5.5 for the last 5 years, so this is all very new to me), is that if I did > that, it would overwrite all of the individuals information (phone, address, > etc.). > > I've tried identifying something to help me in the manual, but I'm afraid I > just haven't been able to spend as much time as I need > > Is there something I'm missing here? Is there a way to go back and associate > everyone with all of the Access/Permission groups and Support > Groups/Functional Roles that doesn't require to me go to each individual and > add it manually? > > Ideas are greatly appreciated! > > Thanks in advance! > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Assignment Menu Locked.
If you are using version 7.604+ try creating overlays. Regards, Roney Sent from my iPhone > On Jan 27, 2014, at 10:46 AM, "team.rem...@libero.it" > wrote: > > Hi Folks > I would like to replace the three sub menu of 'Assignment' of the form HPD: > Help Desk Classic, trying to simulate the auto-assignment function. > > When I run the Developer Studio, and open the form HPD: Help Desk Classic I > realize that the fields "Assigned Support Company", "Assigned Support > Organizzation" and "Assigned Group" are locked and not editable. > > My idea is to replace the menu with custom menu that simulates the behavior > of > auto-assignment, perhaps without having to manually select "Assigned Support > Company," "Assigned Support Organizzation", any ideas? > > I hope to be clear > thanks in advance > Pietro > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: List Tickets That Have Been Reopened
Try the form HPD:HelpDesk_AuditLogSystem Regards, Roney Samuel Varghese Sent from my iPhone > On Jan 10, 2014, at 9:58 AM, "Murnane, Phil" wrote: > > Hi Frank, > > I don't remember the form name off the top of my head, but if you're talking > ITSM then I'm pretty sure there's a Push Fields filter on the HPD:Help Desk > form that fires whenever the Status field value changes and pushes a new > record into another form with some audit details. You should be able to > query this audit-like form for records where any give INC# has more than one > Status field change to Resolved or Closed. > > HTH, > --Phil > > > From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On > Behalf Of Frank Caruso [caruso.fr...@gmail.com] > Sent: Friday, January 10, 2014 09:51 > To: arslist@ARSLIST.ORG > Subject: List Tickets That Have Been Reopened > > ITSM 764 sp2 > > Is there way to query for Incidents that have been reopened? I can get the > list of Incidents that have been reopened and are currently still unresolved > but need to be able to get all tickets, regardless of current status, that > have been reopened. > > Thank you > > Frank Caruso > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Dev Studio - Windows 7
Try running dev studio as administrator Regards, Roney Samuel Varghese. Sent from my iPhone > On Jan 8, 2014, at 2:32 AM, Neha Khandelwal wrote: > > Hi List, > > I need your assistance for following issue- > On windows7 OS, when I am trying to connect to any server through BMC > Developer Studio, I get connection time out error. > While at the smae time, servers are getting connected on Windows XP machine. > > Can anyone please assist me, while installing or using BMC Developer Studio, > and other setting alos need to be done? > > Regards > Neha Khandelwal > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Adding a new "Work Info Type" for change management
You need to check the WSDL and see If the new type mapping exists for the field, if its not available open the webservice remove work info type and add it again and regenerate the WSDL that should fix it. Sent from my iPhone On Jun 4, 2013, at 1:06 PM, "Richter, Howard (CEI - Atlanta)" wrote: > ** > Good afternoon all, > > I need to add a new ” Work Info Type” for a change management web service. I > have added the new work type in CHG:Worklog form, however, the webservice is > not seeing it (nor does it show up in the pick list) on the change management > form. > > Any ideas what I am missing? > > Take care all, > > Howard > > > Howard Richter, Remedy Administrator > 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 > Email = howard.rich...@coxinc.com > Office = 678.645.4633, Cell = 404.226.2745 > Cox Innovation Agent (CIA) > > Submit your idea today for a chance to earn a badge and be entered into a > monthly drawing for a $10 gift card. > Submit your idea: http://innovation.coxenterprises.com/ideas > View your badges: > http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Reg. AI support for Server Groups
I am not sure who you are "NEO" but it shouldn't matter for basic transformations since Atrium Integrator uses the same Remedy API as the client or AO or another integration point. Regards, Roney Samuel Varghese. Sent from my iPhone On Mar 14, 2013, at 3:27 AM, NeoPhoenix wrote: > Hi, > > As we all know that AIE is being replaced by a more powerful tool called AI. > > What is the dependency of AI over server grouping? > > What I mean to say is does Server grouping affects the behaviour of AI? > > Regards, > Neo > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CMDB RE Identification Rules
Nope no need for any additional workflows you can use the identification rules to weed out duplicates. Regards, Roney Samuel Varghese. Sent from my iPhone On Mar 14, 2013, at 3:16 PM, Kathy Morris wrote: > ** > Hello everyone, > > We are running RE jobs and getting “found multiple matches” with many assets > failing reconciliation. > We are using the out- of- box identification rules. > I looked in the knowledge base and it states that the ADDM Integration ID may > be another filter if your only source data is from ADDM. > We have data coming from ADDM and multiple sources. > Does anyone know what further identification rules that I can build to > identify these assets? > Do I need to create workflow/fields to build logic to identify assets? > > We are on AR System and ITSM 7.6.4. > > Thanks > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SSO / AREA LDAP question
The Bmc OOTB SSO Plugin is very easy to break since it only depends on http
header authentication. It has nothing to do with LDAP or AD. the scenario
changes if you use the basic SSO with site minder or an external authentication
plugin with a hub.
The best way you can start troubleshooting the issue is to turn ON debug
logging on the plugin and turn ON your plugin logs on the server and identify
the API calls when the account gets locked.
We use JSS SSO plugin and cannot be happier with the support and the security
features of the product.
Regards,
Roney Samuel Varghese. .
Sent from my iPhone
On Mar 14, 2013, at 12:32 PM, "Lotz, David" wrote:
> **
> Yes, we have the plugin and we can get sso to function. The issue is that we
> get random lockouts for the users when they are coming in through the
> mid-tier. It doesn’t happen to everyone at the same time. There have been
> times where it does not affect a given user for several days. Then they log
> in and they get locked out, like I said it seems pretty random. For instance,
> I log in and usually don’t see the lockout issue whereas my co-developer logs
> in and almost instantly gets locked out. Then after resetting his domain id
> he is fine for several hours and then we both start getting locked out. We
> are troubleshooting with our AD team but it isn’t looking promising. I was
> hoping that someone who is using the BMC supplied SSO code experienced this
> and was able to solve the issue.
>
>
> Thanks
> Dave
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Yogesh Ketkar
> Sent: Thursday, March 14, 2013 12:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: SSO / AREA LDAP question
>
> **
> Hello David,
>
> >> As it was explained to me and through reading the SSO integration white
> >> paper capturing the user ID should be all that is needed to get the user
> >> logged in at that point.
> I think there is some confusion here. For SSO to work in general with
> Midtier, there has to be some work done on 2 ends, the Midtier end and the
> ARServer end. AR Server (either form based or AREA LDAP based) needs
> username/password combination for authentication by default. You can have
> some chaining setups where some users will get authenticated against Form and
> other using LDAP which people typically do when they have AREA LDAP setup and
> they setup user password as BLANK in user form for users which need to be
> authenticated against LDAP. But AR Server, by default, will not authenticate
> a user unless password is supplied. BMC whitepaper says that once you have
> overridden DefaultAuthenticator on Miditer side, you can bypass login page
> and as you said, you are getting username somehow. Now this username and some
> TOKEN has to be passed back to AR Server and you need to write an custom AREA
> plug-in which will validate username/TOKEN combination, may be talking to
> some SSO server or in some way. Point is, unless you write a custom AREA
> plug-in SSO will not work. Also in your case, it sounds like, you are
> satisfied by just having extracted username from the browser (IE) and you
> want AR Server to authenticate the user just based on that.
>
> Regards, Yogesh
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Lotz, David
> Sent: Thursday, March 14, 2013 12:37 AM
> To: arslist@ARSLIST.ORG
> Subject: SSO / AREA LDAP question
>
> **
> Hello list,
>
> Remedy 7.5
> Oracle 10g
> Mid-Tier is patch 3
> 3 app servers
> 3 mid tier servers
>
> I am having a peculiar problem and thought I would ask the list if anyone had
> seen a similar issue. We are attempting to implement SSO with the BMC
> supplied plugin and appear to be successful but (yes there is probably always
> a but) users are randomly being locked out of the Domain when in the mid-tier.
>
> We have only implemented SSO for the mid-tier and I have a portion of a
> mid-tier log that I have specific question about.
>
> 390695> /* Wed Mar 13 2013 09:22:41.1950 */
> AREAVerifyLoginCallback
> 390695> /* Wed Mar 13 2013 09:22:41.1950 */
> Connecting via SSL(host= port=636,
> certPath=c:\ldap_certs)
> 390695> /* Wed Mar 13 2013 09:22:41.1950 */ connect
> timeout previously: -1
> 390695> /* Wed Mar 13 2013 09:22:41.1950 */ connect
> timeout used: 35000
> 390695> /* Wed Mar 13 2013 09:22:41.1950 */
> ldap_simple_bind("cn=", hidden)
> 390695> /* Wed Mar 13 2013 09:22:41.1950 */ After
> the bind
> 390695> /* Wed Mar 13 2013 09:22:41.1950 */
> ldap_search_ext("
Re: Touch Screen Interface to Remedy/ITSM 7.6.4
We're going to use the best pointing device in the world. We're going to use a pointing device that we're all born with - born with ten of them. We're going to use our fingers. We're going to touch this with our fingers -Steve Jobs Read more at http://www.brainyquote.com/quotes/quotes/s/stevejobs416862.html#b9rYFcrUMW8gDBgo.99 Sent from my iPhone On Jan 24, 2013, at 1:23 PM, Jason Miller wrote: > ** > The biggest issues I have noticed with using a touch screen interface are > double clicking and right clicking. Say you want to double tap a record in a > table field to open it, most touch screens will zoom instead of trigger a > double click. Also it is hard to get to right click context menus unless the > mobile app has a way of right clicking (Citrix, etc.). > > Jason > > > On Thu, Jan 24, 2013 at 10:46 AM, Grooms, Frederick W > wrote: >> Isn't a touch screen just another type of mouse for the PC? >> >> Fred >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter >> Sent: Thursday, January 24, 2013 11:54 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Touch Screen Interface to Remedy/ITSM 7.6.4 >> >> I never saw any update on the list, for this question. >> >> We are just talking about it here, but I can not find any one that has done >> it or has any info. >> >> Hbr >> >> Sent from my iPhone 5 >> >> On Jan 23, 2013, at 7:09 PM, Samuel J Albury III >> wrote: >> >> > Please update us on that. I am very interested. >> > >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: HELP - ITSM 7 email engine won't run
Eli,
Did you check the incoming/outgoing Pop3/SMTP account and check if they
are working fine? Looks like you did not miss anything however you can turn
on debug mode on the email engine
Try turning on logging:
The logging.properties file can be found in the $JAVA_DIR/lib directory.
The values that are valid are SEVERE, WARNING, INFO, CONFIG, FINE, FINER,
FINEST and ALL. Anything lower than CONFIG is mainly just used for
debugging purposes (it is VERY, VERY verbose). The value must be entered in
UPPER case. You will need to restart your emaild daemon for this change to
take effect (emaild.sh stop as armonitor should restart it).
To increase your logging level in the logging.properties file, open the
logging.properties file and add or modify the following lines to read:
handlers=java.util.logging.FileHandler,java.util.logging.ConsoleHandler
com.remedy.arsys.emaildaemon.ARSystemHandler.level=FINEST
com.remedy.arsys.emaildaemon.level=FINEST
handlers= java.util.logging.FileHandler,
java.util.logging.ConsoleHandler
java.util.logging.ConsoleHandler.level = FINEST
To enable debug mode, add this option to the line that starts the Java
process in the emaild.sh script, then stop and start the email engine:
-Dmail.debug=true
Change from:
exec ${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH}
com.remedy.arsys.emaildaemon.EmailDaemon -d ${InstallPath} >${LogFile} 2>&1
To:
exec ${JAVA_BIN}/java -Djava.library.path=${InstallPath} -Dmail.debug=true -
cp ${CP_PATH} com.remedy.arsys.emaildaemon.EmailDaemon -d ${InstallPath}
>${LogFile} 2>&1
After turning the debug logs
Try to add a maximum heap size, you must add the following code to the
registry:
Key:
HKLM\SYSTEM\CurrentControlSet\Services\Remedy Email Engine\Parameters
Tag:
JVM Option Number 2
Value:
-xm
You must also modify the JVM Option Count from 2 to 3
Hopefully this will give you some insights on what exactly is happening.
Regards,
Roney Samuel Varghese
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: HELP - ITSM 7 email engine won't run
Dear Eli, You could check the NTE:SYS-Group NT Control, NTE:SYS-Individual NT Control and the NTE:SYS-NT Process control form and delete any records that exists on this form. This would clear any notifications that are stuck if this does not solve the problem delete all the records in the notification log form and NTE:Notifier form, that should definitely fix this problem. do let me know how it goes. HTH Regards, Roney Samuel Varghese On Nov 30, 2007 9:56 PM, Eli Schilling <[EMAIL PROTECTED]> wrote: > ** At approximately 8:06am this morning my email engine service crashed. > Restarting the service works but it crashes again almost instantly. The > only error in the stderror.log file is this: > java.lang.OutOfMemoryError: Java heap space > > I saw this thread and hoped it was the fix but after upping the max heap > size I'm having the same issue. > > Earlier I thought maybe there were too many records in the Email Message > form so I cleaned out all but about 10,000 (of which 5500 are waiting to be > sent). Still no workie. > > Any help would be greatly appreciated! > > Thank you! > > Eli > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Pargeter, Christie > *Sent:* Thursday, September 27, 2007 10:39 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Email Service Error Message - SOLVED > > ** I had to contact Remedy...here is what they said to do (for future > people). > > > To increase the Java memory heap for the AR System Email Engine. You can > set it in the registry for the service or set it in the emailstart.batfile > (if using the > emailstart.bat) > You can add the java memory heap options to the Registry by doing the > following: > You can set Heap size upto 80 % od the physical memory. > May I request you to increase the java heap size as follows. > > 1. Start >Run regedit> go to the following key: > > HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>ARSystemEmailEngine>Parameters > 2. Edit the JVM Option Count : REG_DWORD : 0x2 by double clicking it. You > will see the number 2, change this to 4 and Select OK 3. Select> Edit> New> > String Value. Enter JVM Option Number 2 as the Value name then enter > -Xms128m as the Value data, select . > 4. Select> Edit> New> String Value. Enter JVM Option Number 3 as the Value > name then enter -Xmx256m as the Value data, select > > Anytime you edit the registry it is recommended that you reboot but at the > very least, you will have to stop and restart the AR System Email Engine > Server service for the new parameters to be initialized. > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Axton > *Sent:* Tuesday, September 25, 2007 6:17 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Email Service Error Message > > ** Increase the heap size allocated to the email engine jvm. There is > probably a bat file that the service executes (not a heavy Windows server > user). In this bat file, you can specify the heap size as a parameter: > > These are the parameter names and formats: > -Xms128m -Xmx512m > > Just increase the max to larger than what is currently set. We ran into > the same issue in our environment, though we are on Solaris. > > Axton Grams > > On 9/25/07, Pargeter, Christie <[EMAIL PROTECTED]> wrote: > > > > ** Hi All - I am in the process of upgrading to ARS 6.3 on brand new > > hardware. When I try to test my email engine I am seeing the following > > error in the stderr.log file. > > > > java.lang.OutOfMemoryError > > java.lang.OutOfMemoryError > > java.lang.OutOfMemoryError > > java.lang.OutOfMemoryError > > java.lang.OutOfMemoryError > > java.lang.OutOfMemoryError > > > > Any ideas? > > > > ARS 6.3 > > Win2K > > SQL2000 > > > > > > NOTE: I have moved to a new office. My new phone number is: > > 503-574-3571. > > > > *Christie Pargeter * > > *Weyerhaeuser Documentation & Training* [EMAIL PROTECTED] > > * **Portland, OR* tel: 503-574-3571 > > fax: 253-928-1072 > > > > __20060125___This posting was submitted with HTML in > > it___ > > > __20060125___This posting was submitted with HTML in > it___ __20060125___This posting was submitted with HTML > in it___ __20060125___This posting was submitted with > HTML in it___ -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Email Engine Attachments
Dear Craig, Looks like the attachment gets converted to winmail.dat file on the microsoft exchange incoming mailbox before it reaches remedy, this normally occurs if you have html formatting, however I am still confused, since you have already mentioned that you were receiving emails in plain text format. One solution to the problem is to visit http://www.biblet.com and download the WMDecode program found there. This will at least allow you to decode the winmail.dat files and extract any useful attachments from them. Other than this, there's not much you can do on your end to fix the problem, since it's not your email program generating the problem. If you just don't want to deal with the problem, the other approach is to reply to the individual who sent you the offending email and ask that they re-send the message, with the attached files, as a plain text message, not in Rich Text Format or HTML. *This is what microsoft says : * To resolve this problem, use the plain text format. To do this: 1. On the Tools menu, click Options, and then click Mail Format. 2. In Compose in this message format, click to select Plain Text, and then click OK. NOTE: To send to certain recipients that use RTF format and others recipients that use plain text format, you must set the option for the recipient in either the Personal Address Book or the recipient's contact record. Use the following steps to remove the RTF format from the recipient attribute in the Personal Address Book: 1. On the Tools menu, click Address Book. 2. In Show Names From, click the Personal Address Book. 3. Select the addressee that you want to set as plain text, and then click Properties on the File menu. 4. In the SMTP-General tab, click to clear the Always send to this recipient in Microsoft Exchange rich text format check box, and then click OK. Use the following steps to set plain text in the recipient's contact record: 1. Open the recipient's record in the Contacts folder. 2. Double-click the recipient's e-mail address. 3. In the E-Mail Properties dialog box, click Send Plain Text only under Internet Format. http://support.microsoft.com/kb/278061 Hope this helps Regards, Roney Samuel Varghese On 11/21/07, Jason Miller <[EMAIL PROTECTED]> wrote: > > ** > > Hi Craig, > > > > I saw this a few years ago. I am struggling to remember what the fix was. > Do you have an SMTP server you can try sending from? I want to say that I > had to create an outgoing SMTP mail box record and use that for the emails I > had this problem. > > > > Jason > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Craig Carter > *Sent:* Wednesday, November 21, 2007 10:26 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Q: Email Engine Attachments > > > > ** > > Has anyone encountered a problem where attachments sent out via email and > received by clients using Juno, AOL, etc, has been converted to > "winmail.dat" which the user then has a problem opening because they have no > associated programs? I searched the ARSList archives and didn't find > anything. > > > > ARS 6.3 P13, Email Engine, text format messages > > Outlook Client/Exchange Server/MAPI > > Not using Email templates > > > > Craig Carter, RSP > > > > __20060125___This posting was submitted with HTML in > it___ > __20060125___This posting was submitted with HTML in > it___ -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: SSO on the Midtier
Dear Tai D, I have highlighted the steps below - You need a custom SSO plugin on the midtier and changes to your config.properties file which would now point to this SSO plugin for authentication instead of default authentication. - You need the another plugin on your ARS server which would help you to authenticate the users who came in through the midtier with some condition say the Midtier Ip Address with an entry of the plugin in the ar.cfg file so that plugin server loads the plugin. There is so much more to it, did you already implement SSO on the midtier you can start with these let me know if you require any more information. Regards Roney Samuel Varghese ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Question: Colours for Tables
Dear Tyrone, I am quite sure this feature is available in ARS 7.1 which is supposed to be released in August. A snippet from the release notes : Results color in tree fields The results color can now be applied to tree fields as well as table fields. Hope this helps -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Including fields in an email
Dear Shafqat, I am sure you have but to be on the safer side have you checked the AR System Email Error Logs form for any possible errors. Also try using the logging.properties file that you can use for debugging the email engine which is usually found in the Java lib directory. I am sure you have checked the filter notify actions. I guess one of the last resorts would be to upgrade the email engine to patch 3. Hope this helps -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Mid-Tier SSO on IIS/ServletExec
Dear Frederick, We had installed the Servlet Exec AS 4.2 and ran it as a service with IIS, running into a similar problem while implementing SSO, as we were unable to retrieve any headers for the remoteuser() function, then we switched it to Servlet Exec ISAPI 4.2 and the remoteuser() function returned the correct values. I believe we were on patch 18 when we implemented SSO on ARS 6.3. Hope this helps -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Lisence Utilization
Dear Dan, You can also try using Misi's RRR|License - License Tuning and Statistics, at http://rrr.se/en/ which i believe is a good freeware application to monitor license usage and generate statistics. Hope this helps -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Server crashes whenever a people record is added/modified
** We had stack errors when we were on ARS 7.0.1 patch 2 which has considerably reduced with patch 3 although we still receive this specific one 0xc005 for no particular defined action. We have a ticket logged with support and they are working on it -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Mid Tier & Double Click Table
Dear Christie, Additional to the AL which will open the form in the current window. You can also use PERFORM-ACTION-OPEN-URL to open the page in a new browser window, or to open the page in the current browser window, enter: PERFORM-ACTION-OPEN-URL current . Hope this helps. -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: CMDB's BMC_Person class: usage?
Hey Bob, I beleive the BMC_Person class stores information about the people who manage and depend on the other CIs in your environment. The First question you need to ask yourself depending on your environment is Can People be Configuration Items in your environment? According to me the answer is an overwhelming "yes." People can and should be CIs because they represent an organization's human assets. Therefore, the CMDB should include data about the relationship of an event to the business customers who rely on a service, as well as the relationship of an event to the personnel required to resolve it in the incident management process. This relationship information relies upon data about People CIs. Because a person's functions can change often, all of this information can get complicated. If someone gains additional technical certifications, that person can now assist on different types of events. Maintaining People CIs in your CMDB can help keep all the information straight. You might argue that most of these attributes and relationships are already maintained in ITSM 7 using the People form however I believe that CMDB is the right way to maintain these relationships which of course would be a painful process for every company to go through and because of which I guess BMC has given us an option of venting our thoughts of implementing the right CMDB with ITSM 7. Hope this helps. -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARS7 install with oracle 10G RAC ... the saga continues ...
This is what Tony is talking about the response we got from support Question : What is the average Remedy service startup time for an ITSM 7 OOTB Application on a Oracle 10 g Box There is no simple answer for this question. There are a number of factors that would effect the time taken. However a ball park figure of between 5 and 10 minutes would be reasonable. Please let me know if this answers your question. Thanks, Would it be possible for you to send me the list of factors affecting the service startup time on Oracle since some of my friends have the same config on an SQL box and they say their service startup takes less than a minute. Any help would be higly appreciated. Thanks Roney == Unfortunately, there is no benchmark spec for this as there are many variations of install. However, below is a list of factors (in no particular order) that will effect Server startup: Platform/Memory/Disk/OS/DB/Separate DB Server?/Applications Combinations/Applications Languages/AR options. So now you know what support has to say about the query... -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Help with Active Link Set Fields Search Qualification.
Here you go i created a small def file for you load the users with the
users.arx file and let me know if you need any more information.
Regards,
Roney Samuel Varghese
On 6/25/07, brooksm <[EMAIL PROTECTED]> wrote:
Roney,
$Requester Name+$ LIKE ( 'Full Name' + "%" ) is one that I tried and
couldn't get the right behavior. I double checked the QBE Match field on
the
'Requester Name+' field and it is set to Leading.
Just so you know, using the solution above still gives me the same result
as
$Requester Name+$ = 'Full Name'
Any other ideas?
Thanks
Brooks
Roney Samuel Varghese wrote:
>
> Dear Brooks,
>
> The first set field should contain Requester Name+ LIKE 'Full Name' +
"%"
> if
> there is a match then use first matching request or else display a list.
> Hope this helps
>
> Also the requester name field should have a leading database search.
>
> Regards,
> Roney Samuel Varghese
>
>
> On 6/25/07, brooksm <[EMAIL PROTECTED]> wrote:
>>
>> Hi-
>> I'm trying to create the same kind of workflow that occurs on the
>> Requester
>> Name+ field in Help Desk (but without the AL Guides).
>> I've created a new form and I'd like to be able to enter the first few
>> characters of the Requester's Name and hit 'Enter' to pull up a list of
>> matches or populate the Requester Name field with the matching value.
>> I've
>> got the Active link set up fine, but I can't seem to get the 'Set Field
>> If'
>> syntax right. I can get $Requester Name+$ = 'Full Name' to work, but my
>> users really need to be able to do a LIKE search. Can someone help me
>> with
>> the correct syntax?
>>
>> Thanks
>> Brooks
>> --
>> View this message in context:
>>
http://www.nabble.com/Help-with-Active-Link-Set-Fields-Search-Qualification.-tf3979186.html#a11296302
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>>
>>
___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where
>> the Answers Are"
>>
>
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>
>
--
View this message in context:
http://www.nabble.com/Help-with-Active-Link-Set-Fields-Search-Qualification.-tf3979186.html#a11296727
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
char-set: UTF-8
#
# File exported Mon Jun 25 17:47:07 2007
#
begin schema
name : Test:Requester
core-version : 2
upgrade-version: 0
num-fields : 9
timestamp : 1182815194
owner : Demo
last-changed : Demo
default-vui: Default Admin View
num-vuis : 1
export-version : 10
schema-type: 1
next-field-id : 536870912
archive: 0\0\0
arch-time : 0\0\0\0
arch-from :
audit : 0\0\0\
vui {
id : 536870912
name : Default Admin View
label : Default Admin View
timestamp : 1182814742
vui-locale :
vui-type : 1
owner : Demo
last-changed : Demo
display-prop : 1\20\4\18\Default Admin View\
}
field {
id : 1
name : Request ID
datatype : 4
fieldtype : 1
create-mode: 2
option : 3
timestamp : 1182814743
owner : Demo
last-changed : Demo
maxlength : 15
menu-style : 2
qbe-match-op : 1
fulltext-optns : 0
permission : 0\1
permission : 3\1
permission : 4\1
display-instance : 536870912\16\20\4\10\Request
ID\61\40\18\60\40\1\3\41\2\1012\2500\19799\4900\4\6\1\28\6\4\29\6\1\27\8\16\7\40\2147483640\231\6\0\143\40\4294967295\21\41\2\0\&
display-instance :
400\6862\2400\151\41\2\7425\0\18787\2100\65\41\2\0\0\0\0\66\41\2\0\0\0\0\170\40\0\
}
field {
id : 2
name : Submitter
datatype : 4
fieldtype : 1
create-mode: 1
option : 1
timestamp : 1182815194
owner : Demo
last-changed : Demo
maxlength : 254
menu-style : 2
qbe-match-op : 1
fulltext-optns : 0
permission
Re: Adding additional names to ITSM 7 Task Notifications
Dear Juan, You might want to check the SYS:Notifcation messages form and the NTE forms for ITSM 7. I believe you would not have make any workflow changes to achieve this. Let me know if you require any more information on this. Hope this helps Regards, Roney Samuel Varghese On 6/25/07, Juan Carlos Figueroa <[EMAIL PROTECTED]> wrote: Greetings, We would like to have additional people notified for ITSM 7 tasks. Currently only the task assignee receives a notification on task status changes, but we would also like the Requester of the original request (Incident, Problem, etc) to receive them. I was wondering if you could point me in the right direction. Thank you! Juan _ Don't miss your chance to WIN $10,000 and other great prizes from Microsoft Office Live http://clk.atdmt.com/MRT/go/aub0540003042mrt/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Help with Active Link Set Fields Search Qualification.
Dear Brooks, The first set field should contain Requester Name+ LIKE 'Full Name' + "%" if there is a match then use first matching request or else display a list. Hope this helps Also the requester name field should have a leading database search. Regards, Roney Samuel Varghese On 6/25/07, brooksm <[EMAIL PROTECTED]> wrote: Hi- I'm trying to create the same kind of workflow that occurs on the Requester Name+ field in Help Desk (but without the AL Guides). I've created a new form and I'd like to be able to enter the first few characters of the Requester's Name and hit 'Enter' to pull up a list of matches or populate the Requester Name field with the matching value. I've got the Active link set up fine, but I can't seem to get the 'Set Field If' syntax right. I can get $Requester Name+$ = 'Full Name' to work, but my users really need to be able to do a LIKE search. Can someone help me with the correct syntax? Thanks Brooks -- View this message in context: http://www.nabble.com/Help-with-Active-Link-Set-Fields-Search-Qualification.-tf3979186.html#a11296302 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Tenancy mode
Dear Roseta, Apart from all the other benefits of Multi tenancy, I have particularly used multi tenancy to enforce row level security for our HR and the security teams who had tickets which required to be hidden from other support groups. Regards, Roney Samuel Varghese On 6/23/07, roseta < [EMAIL PROTECTED]> wrote: Hello, I wanted to know if I change the tenancy mode form single to Multi what are the effects. in document it says: single tenancy mode is required if you need unknown users to access the ITSM Requester console. but who are unknown users. I thought unknown users are whom do not have licence . but these users can login and see the request console if multi tenancy is selected. who are the unknown users exactly??? Regards, Roseta -- View this message in context: http://www.nabble.com/Tenancy-mode-tf3968428.html#a11264334 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARERR 8939 AR System Plug-In Servver not responding
Dear Chris, You require 2 upgrade your existing ITSM 7 installation to patch 4 and ARS server patch 2/3 to get rid of the plugin error. Hope this helps Regards, Roney Samuel Varghese On 6/25/07, Moore, Chris <[EMAIL PROTECTED]> wrote: ** I've installed all the newest versions of the apps on a desktop as a demo, but when I click the Overview Console I get this error message. I don't see a Plug-In server in any of the services- anyone know what to do about this? Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: How to create an AD account using Remedy vendor form?
Dear Dmitry, LDAP_OBJECT_CLASS_VIOLATION: Indicates that the add, modify, or modify DN operation violates the object class rules for the entry. For example, the following types of request return this error: 1. The add or modify operation tries to add an entry without a value for a required attribute. 2. The add or modify operation tries to add an entry with a value for an attribute which the class definition does not contain. 3. The modify operation tries to remove a required attribute without removing the auxiliary class that defines the attribute as required. So in your case I believe the 1 or 2nd case holds true. Try to validate all the date before you push the data to the vendor form. If you have problems generating a request id use a Request ID generator form instead. Hope this helps Regards. Roney Samuel Varghese On 6/25/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote: ** Hello List, I am just curious if it is possible to create AD accounts using vendor forms? I tried to create one, but got this error - The LDAP operation has failed : Object class violation (LDAPERR 65)207B: UpdErr: DSID-03050FB5, problem 6002 (OBJ_CLASS_VIOLATION), data 0 (ARERR 3377) I think the problem is Request ID field (samAccountname in my case). Remedy does not allow to enter data into this Request ID field during request creation and I have absolutely no idea how to avoid this. Any help would be highly appreciated. Thank you. Kind Regards / C уважением Dmitry Bezhenar __20060125___This posting was submitted with HTML in it___
Re: LOB Error
Dear Patrick, Ask your DBA to check the archive logs which might have run out of extents. All Diary fields are created as clobs on an Oracle database. What I would suggest is to recreate the diary field after adding Oracle-Clob-Storage-In-Row to T in the ar.cfg file, which would allow all the new clob fields to be added as a row and disallow extending it by 1024 in the tablespace. Hope this helps. Regards, Roney Samuel Varghese On 6/7/07, patrick zandi <[EMAIL PROTECTED]> wrote: ** I did not think it was that.. I had 200 meg left.. But it was.. Thanks Fred.. you always come through.. On 6/7/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: > > ** It looks like you ran out of Tablespace or disk space > > ORA-01691: unable to extend lob segment > ARADMIN.SYS_LOB112414C00118$$ by 1024 in tablespace ARSYSTEM > > Cause: > While inserting records Oracle needed to extend a segment but there > was insufficient space to allow it to do so, i.e. the tablespace is > full. > > Possible Remedies: > >- Add additional datafiles to the tablespace. >- Extend one or more datafiles in the tablespace. >- Reduce the 'next' size for the table/segment to be consistent >with the amount of free space available in any of the datafiles that compose >the tablespace. > > > Fred > > > > -- > *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG > ] *On Behalf Of *patrick zandi > *Sent:* Thursday, June 07, 2007 3:26 PM > *To:* arslist@ARSLIST.ORG > *Subject:* LOB Error > > > ** Record 12115 : Failure during SQL operation to the database -- > ORA-01691: unable to extend lob segment > ARADMIN.SYS_LOB112414C00118$$ by 1024 in tablespace ARSYSTEM (ARERR > 552) > > Now I have a bigger issue.. I created a diary field, I then exported > (arx) and imported to new Diary field. With above error:: > Oracle 10.2.0.3 DB > -- > Patrick Zandi > > > __20060125___This posting was submitted with HTML in > it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: View Forms SQL (ARS) to ORACLE (non-ARS)
Dear Carol, There are multiple ways to do this. You can either use EIE (RLO) which can help you to pull data from the external Oracle table to the Remedy Database, or you can create a database link between ARSystem Database and the external table in Oracle using ODBC drivers. Once the DB link is created with appropriate permissions (Read, Write, Execute) you can create a view form from within Remedy, however the Oracle table would require a unique key which you should be designated as the request id and AR System uses five different Oracle data types for columns: number (15, 0), float, varchar, blob, and clob. Hope this helps Regards, Roney Samuel Varghese On 6/1/07, Carnevali, Carol x23849 <[EMAIL PROTECTED]> wrote: ** Is it possible to create a View Form from a SQL (ARS) database to an Oracle (non-ARS) database? If so, are there any tips or tricks that I need to know? Thanks! This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Where to put cell phones & PDAs in CMDB?
Dear Rick, We had the same confusion and we decided to create a categorization class under BMC_ComputerSystem for the PDA's since the PDA's are actually glorified computer systems. Also the best thing to do would be to get the Telecommunication extensions which does include a separate class for Phones, If that's not possible I would categorise the Phones under BMC_Equipments. Hope this helps Regards, Roney Samuel Varghese On 5/30/07, Rick Cook <[EMAIL PROTECTED]> wrote: ** I'm doing some importing non-discoverable assets into the CMDB (2.0.1), and I'm in a quandary about which class would be best for PDAs, Cell Phones, etc. BMC_Equipment looks like a good choice, except that many of them have associated components, which it seems should go into some related subclass, in which BMC_ComputerSystem would work better as the Class. But ComputerSystem really doesn't fit that type of Asset. There really aren't very many attributes to import, and nothing specific enough to necessitate adding even an attribute to an existing class, though adding Categorizations is definitely an option. Has anyone made this choice before? *Rick Cook* __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Display Timezone in Mid-Tier after Login
Dear Geoffrey, In login.jsp we generate a html tag, <script src="<%= request.getContextPath()%>/shared/TimezoneFinder.js" defer=1>, which references our TimezoneFinder.js file located in /shared under the Mid-Tier web application install directory. Because we're running on the client side we can create a new JavaScript Date object and figure out the timezone on the local client, for example on a PDT(Pacific Daylight Time) PC the timezone is determined by the TimezoneFinder.js file to be America/Dawson, this value is sent to Mid-Tier. As Mid-Tier begins constructing the user's SessionData it performs the following checks: Does the user logging in have a entry in the AR System User Preferences form? If yes then overwrite the timezone value sent, such as America/Dawson, with whatever value that is found in the preferences form on the Locale tab in the Timezone field. Is there no entry in the AR System User Preference form for this user? If there is not then is there a value from passing through login.jsp/login_common.js and the TimezoneFinder.js file, such as the America/Dawson value? If yes, then use this value as the timezone for the user. If neither of these is true then default to the timezone of the Mid-Tier host machine. Now, once the form starts generating we enter a class in Mid-Tier which is responsible for emitting the file userdata.js and it's contents, in particular the value for var timezoneRules. The file userdata.js is auto generated by Mid-Tier as each user logs in to the system. The variable timezoneRules has a structure containing values which helps the client side code know what offsets should be used when determining the correct display values for AR System Date and Date/Time fields. How is the value for this variable determined? Using the passed in Timezone name determined from one of the above steps, running TimezoneFinder.js or the existence of a AR System User preference entry, Mid-Tier looks in the /resources/standard/javascript/timezone directory for a .js file that it can match up to the passed in timezone name. For example if the passed in value is America/Dawson, Mid-Tier loads America_Dawson.js, inside of which is the var timezoneRule declaration and value, which is put into the generated userdata.js file. Hope this helps, Regards, Roney Samuel Varghese On 5/22/07, Geoffrey Endresen <[EMAIL PROTECTED]> wrote: ** We have a request from our users to show Pacific Timezone on everything instead of the local timezone of the user for a mid-tier application. I want to display the current timezone of the user on the forms after login to show the user what timezone applies to all dates on the form. Any ideas? Thanks, -Geoff Endresen Amazon.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Odd Reporting behavior on 7.0
Dear George, I have faced the exact same problem, however it was not while reporting but when running a complex search on a form with about 100k records or while doing a table walk, Some of the issues I was facing got fixed when i upgraded my user tool to Patch 2 and this might sound weird but the disappearance of the user tool could also be caused due to a memory issues on your machine running the user tool. Hope this helps. Regards, Roney Samuel Varghese On 5/24/07, Payne, George <[EMAIL PROTECTED]> wrote: ** Hey Gang, ARS 7.0.1 P2 Solaris Oracle 10g Solaris ITSM 7.0 User Client 7.0 on WindowsXP Professional I'm trying to run a report out of the 7.0 User Tool on the CTM:People form. I haven't found the exact number of fields, but I can run reports just fine with a "handful" (about 12) fields. When I pump it up to either a couple of dozen or ALL FIELDS and try to run a sample report either to the screen or to the printer, the User Tool just simply closes without any error whatsoever, not even a Windows error! Has anyone else observed this? Is there some sort of setting that I'm missing? I've been a Remedy Admin for 10 years and I've never seen anything like this and it is totally and consistently reproducible. George George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.7513 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: search fucntion is working weirdly in thick client
Dear Neel, Do you have multi tenancy turned on. Do both of the users belong to separate support groups? You could try removing unrestricted access and having both the users list their own companies for restricted access and try the search again. Hope this helps Regards Roney Samuel Varghese On 5/24/07, Neel Guatam <[EMAIL PROTECTED]> wrote: ** Hi Erin, was your email supposed to be blank? :S *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Alfonso Eric B Contr 95 CG/SCCSS *Sent:* Thursday, May 24, 2007 5:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: search fucntion is working weirdly in thick client Eric Alfonso Remedy Support Team -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Neel Guatam *Sent:* Thursday, May 24, 2007 3:08 PM *To:* arslist@ARSLIST.ORG *Subject:* search fucntion is working weirdly in thick client *Importance:* High ** Okay, This is causing a bit of panic now. I have a fixed user license in our production environment and I have administrator and unrestricted access. Another user also has a fixed license in production with same admin and unrestricted access. We both Incident form in search mode and search for incidents using the exact same query (not even in advance query mode, simple search based on some drop-downs) and we both see incorrect results. After numerous searchs and observations, I found out that I was missing out a certain set of incident records on my search: (Support Company* = Owner Support Company) AND (Support Organization* = Owner Support Organization) AND (Assignee Group*+ = Owner Group+) Any guesses? Is this configuration thing? All the real production users are getting inconsistent search results and it's a HUGE issue. Any help would be highly appreciated. Thank you, *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Upgrading to CMDB 2.0
Dear John, I guess you remember all those extensions for Telecom and J2EE in CMDB 1.1is now not available with CMDB 2.0, however it has been organized in a much robust way. Its built to tie with the OOTB ITSM 7 application involving Product Categorization and Location information with the base class (BMC_BaseElement). I guess BMC does say that CMDB 2.0 has a backward compatibility with ITSM 6.0, however you would have to analyze the amount of effort it would take to customize an application like CMDB with an additional cost of maintaining the existing relationships with ITSM 6.0 Hope this helps Regards, Roney Samuel Varghese On 5/24/07, Rick Cook <[EMAIL PROTECTED]> wrote: ** It's not that it isn't compatible per se, it's just that you probably don't want to go to the work it would take to map ITSM 6 to CMDB 2.x, especially since you would be on the bleeding edge the whole time. It would be far worse going the other way, BTW. *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Hanson *Sent:* Thursday, May 24, 2007 4:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading to CMDB 2.0 ** Hmm. That's what I was afraid of, although we were assured that 2.0was compatible with HD 6... Thanks for the info, it gives me some leverage to use with management. John -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, May 24, 2007 3:54 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading to CMDB 2.0 ** As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement, as you could map them the other way, but it would be a quite large and complex task, because the 2.xCDM is about 40% smaller than the 1.x CDM, and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x . Remedy promised a white paper describing the mappings - about 6 months ago - but I haven't seen it yet, and I really don't expect to. *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Hanson *Sent:* Thursday, May 24, 2007 3:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, *John Hanson* ***Remedy Administrator/Developer The Standard*** 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Urgent: Big Email Problem
Dear Neel, You should be able to configure the notification engine (NTE:Forms) fairly easily to achieve this, also there are some custom checks that you could run similar to the ones on the Requester Console through before the email is sent out which might involve work flow changes on the CTM:Email systems form. Hope this helps Regards, Roney Samuel Varghese On 5/24/07, Neel Guatam <[EMAIL PROTECTED]> wrote: ** Okay fellow arlisters, Here is a scenario: Users are suing CTM:Email System form on incident form (from left panel General à Email Functions). When user enters multiple email addresses and sends an outbound email and let's say user sends an email to 3 people. From those 3 email addresses, 2 are correct and one is mis-formatted email address. Email gets sent to 2 people whose email address was entered incorrectly. However, since the third email-address was incorrect; email-engine keeps trying to re-send that email and every-time it tries to resend that email, those two people with correct email address receives the same email again! So users are complaining about receiving multiple email addresses. Now, my question is, is there a way to instruct email-engine not to re-send email engine once there is an error? Is there any setting somewhere? I can't seem to find it and users are complaining a lot about it. Thanks for looking into this. *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: OT: Dan Appreciation Day
"Whose child is this?" I asked one day Seeing a little one out at play "Mine", said the parent with a tender smile "Mine to keep a little while To bathe his hands and comb his hair To tell him what he is to wear To prepare him that he may always be good And each day do the things he should" "Whose child is this?" I asked again As the door opened and someone came in "Mine", said the teacher with the same tender smile "Mine, to keep just for a little while To teach him how to be gentle and kind To train and direct his dear little mind To help him live by every rule And get the best he can from school" "Whose child is this?" I ask once more Just as the little one entered the door "Ours" said the parent and the teacher as they smiled And each took the hand of the little child "Ours to love and train together Ours this blessed task forever." I thought I would share this poem with all my fellow Lister's on the occasion of the appreciation week. The ARSlist has now become a part of all our lives. Appreciate it Dan, Thanks Regards, Roney Samuel Varghese ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Service terminated
Dear Rogerio, We are on ARS 7.0.0.1 patch 2 and we keep getting the 0xc005 errors. We have a ticket open with support, and haven't got a resolution yet, Normally we get these errors when the user performs an unrestricted search or modify operation or when the ARplugin fails to talk to the ARserver. Hope this helps. Regards, Roney Samuel Varghese On 5/9/07, Rogerio <[EMAIL PROTECTED]> wrote: Hi all, We found some errors in our arerror.log file today: Wed May 09 14:41:01 2007 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed May 09 14:41:01 2007 0xc005 Wed May 09 14:41:01 2007 390635 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed May 09 14:41:01 2007 390603 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed May 09 14:41:01 2007 Thread Id: 1664 Version: 5.01.02 patch 1484 Oct 26 2005 12:27:46 Code: c005 Operation: read Access Addr: 0001 Stack: Addr: 7C8224B2 Addr: 3E5000F9 This happened before but we couldn't find the root cause. The arsystem service was restarted and got back to normal. Anyone has any idea? ARS 5.1.2 patch 1484 SQL Server 2005 Windows 2003 SP1 Thanks, Rogerio Bronzoni Aguiar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ITSM 7 People import methodology
Dear Rick, We had initially planned to load the data feed via EIE through RLO, however our EIE got all messed up and then we had to shift to using the staging form on a view form. Our staging form does all the validations before we submit data to any of the actual ITSM forms. The Stages we go through are mentioned below 1. Get the GUID using the CTM:CFGPeopleTagNumgenerator form 2. Submit the entry to the CTM:People Form 3. Receive the person Id 4. Create the permission entries for the default user depending on the company the user belongs to using the CTM:People Permission Groups form (We have multitenancy turned ON) 5. Submit the permission changes to the User form. There were some particular filters on the CTM:People form that checked for the access rights for the user AR ESCALATOR which had to be modified. Hope this helps. Regards, Roney Samuel Varghese On 5/8/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote: I would go for your second solution; EIE to populate a staging table in ARS, and then update CTM:People Looking into a smilar solution, but the staging form will be a display-only form. We will import from a csv file. (EIE is not an option, so we using our own generic import-program) -- Jarl On 5/8/07, strauss <[EMAIL PROTECTED]> wrote: > ** > > I am busy trying to figure out how to do this from EIE against a SQL Server > table that is being updated by Novell eDir LDAP data. The "quality" of the > EIE documentation isn't making this any easier. Right now I am trying to > push it directly into CTM:People, but I suspect that I will either have to > pre-populate required data for CTM:People fields in a second SQL Server > table and use that with EIE, or use EIE to populate a staging table in ARS > from which to populate CTM:People. Still looking for the solution that will > be the easiest to implement/understand/troubleshoot. In > our case, it will involve over 116,000 records for our active LDAP entries. > All suggestions are welcome. > > Christopher Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center > http://remedy.unt.edu/helpdesk/ > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook > Sent: Monday, May 07, 2007 5:02 PM > To: arslist@ARSLIST.ORG > Subject: ITSM 7 People import methodology > > > ** > I am attempting to create ITSM 7 people records from LDAP information, and > want to run this scenario by you more experienced few who may already have > done this: > > I have the LDAP connection to the people data already, have stored that > information in a holding form (about 700 records), and have culled that > "get" down to only the 15 or so fields that appear to have useful data in > them. > > I know I need to push the phone #s into the Phone Detail form first, and > will string parse that value as part of that push. There will be no Wallet, > Travel, Education, Attachments, Home Address, or Benefit, etc. info > imported. > > I also need to perform some string manipulation on the LDAP formatting > (culling out the "CN=" type strings), after which I want to push the data > into the ITSM 7 People form, along with various local string/selection field > settings (i.e. Status, Client Type, $NULL$, etc.). > > Once I have the import Filter built, I will create an Escalation to refresh > the data from LDAP to the holding form, which will cause the Filter to push > that data to the People form on Modify. > > I will add the group memberships/roles/permissions later, as that's a much > smaller task that can be done manually. > > Is there anything else I haven't thought of at all? Is there a > better/easier way? > > Rick Cook__20060125___This posting was > submitted with HTML in it___ > __20060125___This posting was > submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Change Request and Change Task lite versions included in Remedy Help Desk 6.0
Dear Tom, We had implemented a custom Approval process for a custom built application on ARS 6.3. Initially the requirement consisted of Managers being able to approve the change request, after which then the request gets processed, however as we were building the application the requirement changed and we now we had multiple layers in the approval process, Once that was completed we had another requirement where the approving managers wanted to approve the request using a read license since they did not have a lot to do on remedy, so the moral of the story is to get your requirements right the first time, Building an application around the CHG:Change form would not be as difficult as it is to get everyone on the same page and define a generalised process for everyone. Hope this helps Regards, Roney Samuel Varghese On 4/18/07, Tom L <[EMAIL PROTECTED]> wrote: Hello group, Is anyone is using the Change Request and Change Task lite modules included in Remedy Help Desk 6.0? This seems to have most of what I need for a new accounts application I am designing except for the dependency functionality and possibly the approval process. Has anyone implimented their own dependency functionality and / or approval process? I have a good idea how to do the former however I was curious to know if someone has already trodden down this path and what pain might await me. Thanks very much Tom Lamy Remedy Administrator University of New Hampshire Remedy ARS 6.3 Remedy HD 6.0 on RHEL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Massive load of company database..
Dear Joe, The company information has to be imported on the COM:Company form, but be careful before you do that. Things you need to b sure before you load the company information 1. Check the tenancy mode 2. Identify Vendors, Manufacturing, and Operating companies 3. Analyze the people load and make a decision on who gets what permission. (General Access, Unrestricted Access etc..) 4) Identify the support group for each company (optional) Hope this helps Regards, Roney Samuel Varghese On 4/19/07, Joe D'Souza <[EMAIL PROTECTED]> wrote: I'm fairly new to version 7 of the ITSM application - so bear with me on what might seem to be a very basic question.. On what form should I import Company information where these companies are Customers of an organization? I have a Company database in both an Access table as well as an MS-SQL database - both are identical I can take the required .csv dump of Company names and create a column in this dump called Company Type and have a value of Customer in it. I need to know if there are bunch of tables I must import this into or just one table.. Joe -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 269.5.4/768 - Release Date: 4/19/2007 5:32 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Net IQ and AR System version 7.0
Dear Joe, Hope you doing good. I believe that the Net IQ App Manager is similar to the Remedy netcool gateway which uses Alert notification engine for sending events. Remedy users are notified of new AppManager events through the Remedy Notifier tool, so you should not have any kind of trouble with version 7.x. Regards, Roney Samuel Varghese On 4/19/07, Joe D'Souza <[EMAIL PROTECTED]> wrote: Has anyone on the list integrated the two? Net IQ seems to have a AppManager that can be used as a connector between the AR System and Remedy, but from what I just saw on their product description, it supports AR System version 4. I haven't found anything for the more recent versions.. I'm on ARS 7.0.1 Patch 001, on Windows 2k3 and using MS-SQL 2K5 SP2. Is anyone using their connectors on this version? Thanks for any info.. Cheers Joe PS: We will soon be stepping into a 64 bit environment but as of now we are on 32 bit -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 269.5.4/768 - Release Date: 4/19/2007 5:32 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Server Alias
Dear Tom, Try adding the Server Name/Server Alias to the Host file located on the Application server. Hope this helps Regards, Roney Samuel Varghese On 4/12/07, Reiser, John J <[EMAIL PROTECTED]> wrote: ** Tom, Actually, I just came across something similar today while working on a plugin server error. The server-name entry in the ar.cfg file was all uppercase and I changed it to lowercase. After a restart of the services the system went into "Evaluation Mode". I looked in the Admintool and the name was still all uppercase. Changed it in the ar.cfg file back to uppercase and restarted services after renaming the multilicense file. Back in "Licensed Mode". Now I'm not 100% sure that is all that you need, change the name in both areas, because the License keys are generated on a few things. Server name is probably one of them. As I don't have a system to try this you can go ahead at your own risk. Good Luck, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Luebbe, Tom *Sent:* Thursday, April 12, 2007 4:19 PM *To:* [EMAIL PROTECTED] *Subject:* Server Alias ** Anyone ever have any experience changing the server alias in the admin tool? We change this since this is what the server uses to build the links to the mid tier, for ticket shortcuts. After doing this, we were no longer able to use Migrator, apply application license. The server went into demo mode when we restarted the server after deleting the .multilicense file. Anyone ever come across this? Tom Luebbe The Nielsen Company __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: attachment filename when using mid-tier
Dear Vinson, We were facing a simlar problem and we wrote a SQL function to strip off the leading path. Here's that function code: SET QUOTED_IDENTIFIER OFF GO SET ANSI_NULLS ON GO CREATE FUNCTION fnFindFileName (@InputString as varchar(255)) RETURNS varchar(128) AS BEGIN DECLARE @EvalString varchar(255), @EvalCharacter char(1), @OutputString varchar(128), @counter int SET @counter = len(@InputString) SET @EvalString = @InputString SET @EvalCharacter = RIGHT(@EvalString,1) SET @OutputString = '' WHILE @counter>0 AND @EvalCharacter<>'\' BEGIN SET @OutputString = @EvalCharacter + @OutputString SET @EvalString = LEFT(@EvalString,LEN(@EvalString)-1) SET @EvalCharacter = RIGHT(@EvalString,1) END RETURN @OutputString END GO SET QUOTED_IDENTIFIER OFF GO SET ANSI_NULLS ON GO We wrote that function result to a temp field, then We used the following RUN PROCESS command: PERFORM-ACTION-SAVE-ATTACHMENT to save the attachment. Hope this helps. Regards, Roney Samuel Varghese On 4/6/07, Vinson <[EMAIL PROTECTED]> wrote: Hi, My system is remedy v7.01. I'm using a display-only form to push an attachment to backend data form. I build a filter for this backend form for 'subit' and 'modify' to notify my user that file is updated. But I found the filename is like '12345;78901;filename' when I set the attachment to a character field. But with Windows user client, it will be different and like '12345;78901;pathname\filename'. Did you also have the same problem and how to address it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy 6.3 and 7.0
Dear Katherine, I would recommend MidTier 7.0 for these reasons, - Admins can use the prefetch utility and save time for loading those forms on the web for the first time. - Users can run remedy reports on the web. - Users can customise their table field and sort it accordingly. - MdTier 7.0 can now display check boxes as check boxes and not as drop down list that helps me for my shopping cart applications built on remedy. - It comes with a sample SSO Plugin. - Users can save their searches and run saved searches just like macros on the user tool. - With Midtier 7 you can also have CSS style sheets for individual fields and forms. Hope this helps. Regards, Roney Samuel Varghese ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Oracle 9i to 10g upgrade issues?
Dear Melissa, I believe you have the mapped the new instances and the directory names. Check the path as Steve has rightly pointed out. Also check the tnsnames.ora file for any incorrect connection strings. Hope this helps. Regards, Roney Samuel Varghese On 4/9/07, Steve Waller <[EMAIL PROTECTED]> wrote: one the ar config will need to pointed to the correctly installed oracale client on you AR server. Something like this ORACLE_HOME: D:\oracle\product\10.2.0\client_1 PATH: ORACLE_HOME/bin If the client is not properly installed or the Registry is not cleaned of the old client data the system can not connect properly to the database. It will think you are running ora 9i. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of melreed95 Sent: Monday, April 09, 2007 8:42 AM To: arslist@ARSLIST.ORG Subject: Oracle 9i to 10g upgrade issues? We are running ARS 6.3 patch 20 and need to upgrade our database to Oracle 10g from 9i. When you do this, you can't install Oracle on top of the previous version. Now that we have Oracle upgraded, remedy can't find the database. Has anyone had issues with this kind of an upgrade? Apparently Remedy hardcodes Oracle information that we will need to change. Any ideas? Thanks! Melissa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Password + LDAP authentification = NO Encrypt ion?
Dear Alexander, If you ever want SSO implemented please be sure about the installation of the certificate services as most of the time its disables the capability of the JSP engine to use the remoteuser() function. Hope this helps Regards, Roney Samuel Varghese ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ITSM 7.0 SLAs
Dear Shawn, I would suggest you to be very careful before you even try to implement SLMLook out for the bugs when you cancel out on a creation of a an SLA and try to fix the resign SLA bug which creates multiple entries in the measurement form, I beleive there is another bug which relates to the time not being set when the ticket is reopened, and NO there arent any sample ones...Hope this helps.. Regards, Roney Samuel Varghese On 4/6/07, Don Simmons <[EMAIL PROTECTED]> wrote: ** There are none out of the box. Sorry. -- Date: Fri, 6 Apr 2007 07:59:01 -0500 From: [EMAIL PROTECTED] Subject: ITSM 7.0 SLAs To: arslist@ARSLIST.ORG ** Good morning all, This should be a simple question. We have the ITSM suite, but installed SLM last. What I am curious about is if there was supposed to be standard out of the box SLAs that apply to Incidents, Changes, etc. or if that has to all be built manually. I could have swore that it came with some SLAs other than their sample application, but I don't see any in my list. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ -- Take a break and play crossword puzzles - FREE! Play Now!<http://games.msn.com/en/flexicon/default.htm?icid=flexicon_+wlmemailtaglinemarch07> __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: cmdbsvr20.dll: The specified module could not be found.
Dear Pedro, I was off the list for a while Did you get this issue fixed?? If not send me the logs off the list and we will try to debug the issue... Regards, Roney Samuel Varghese On 3/29/07, Pedro Cardoso <[EMAIL PROTECTED]> wrote: ** I run patch 2 for CMDB 2.0.1 and now the arerror.log shows: Thu Mar 29 12:39:47 2007 390600 : Error encountered while initializing(Initialization routine) the shared library (ARERR 9755) Thu Mar 29 12:39:47 2007 bmc.cmdb.cmdbEngine Thu Mar 29 12:39:47 2007 390600 : Authentication failed (ARERR 623) Any idea? PCr On 3/26/07, Pedro Cardoso <[EMAIL PROTECTED]> wrote: > > Tony, as I said in my first email the ar.cfg lines and the file and path > exist. > and I already restart the service twice. > > PCr > > > > On 3/26/07, Tony Worthington <[EMAIL PROTECTED] > wrote: > > > > Your cmdbsvr20.dll should be installed in the following path (or where > > you > > installed to) > > > > \Program Files\AR System Applications\\BMC Atrium > > CMDB\server\bin > > > > The location is referenced in ar.cfg: > > > > CMDB-Install-Directory: e:\Program Files\AR System > > Applications\server\BMC > > Atrium CMDB > > Load-Shared-Library: cmdbsvr20.dll > > Load-Shared-Library-Path: e:\Program Files\AR System > > Applications\server\BMC Atrium CMDB\server\bin > > Plugin: "e:\Program Files\AR System Applications\server\BMC Atrium > > CMDB\server\bin\libcmdbconsolefilterapi20.dll" > > etc. > > > > All of this should have been taken care of by the installer. > > > > hth > > > > tony > > > > -- > > Tony Worthington > > [EMAIL PROTECTED] > > 262-703-5911 > > > > > > > > Pedro Cardoso <[EMAIL PROTECTED] > > > Sent by: "Action Request System discussion list(ARSList)" > > > > 03/26/2007 11:30 AM > > Please respond to > > arslist@ARSLIST.ORG > > > > > > To > > arslist@ARSLIST.ORG > > cc > > > > Subject > > Re: cmdbsvr20.dll: The specified module could not be found. > > > > > > > > > > > > > > ** > > Roney: > > > > I dont create any new class, so I dont have pending Records: > > > > 1) dont apply > > 2) both process are running > > 4) the library are specified in the ar.cfg with the correct path > > > > but when I start the Server I got this error: > > > > Fri Mar 23 11:22:13 2007 390600 : Error encountered while loading the > > shared library (ARERR 9750) > > Fri Mar 23 11:22:13 2007 cmdbsvr20.dll: The specified module could > > not > > be found. > > > > Anyway do you suggest I enable the logging? > > > > Pedro > > > > > > > > > > > > On 3/24/07, Roney Samuel Varghese < [EMAIL PROTECTED]> wrote: > > ** Dear Cardoso, > > > > 1. Click on the Change Pending record in the Class Manager and click > > on > > the View Log button. If there was an error in synching the class, the > > status will say Error and give an error message. If the status is > > "Pending", it either means the arcmdbd process never issued the > > CMDBSyncMetaData API call, or the process is still happening within > > the > > CMDB API. > > > > 2. Check if the arcmdbd server process is running, and if the > > dispatcher > > (arsvcdsp) server process are running on the server. If not, verify > > both > > are listed in the armontor.cfg/conf file. This server process is > > responsible for telling the CMDB to build the class. > > > > 3. Enable arcmdbd logging by adding CMDB-Debug: T and > > CMDB-Debug-Level: 5 > > to the ar.cfg /conf file and restart the AR Server. If no log file is > > generated, comment out the line from armonitor.cfg/conf file and run > > that > > line from the console to verify the arcmdbd is running properly. > > > > 4. Verify the shared libraries for CMDB 2.0 are specified in the > > ar.cfg/conf file, and if not, correct the issue and restart the AR > > Server: > > > > > > Load-Shared-Library: cmdbsvr20.dll,or libcmdbsvr20.sl, or > > libcmdbsvr20.so > > > > Load-Shared-Library-Path: > > > > 5. Enable API logging in BMC Remedy Administrator. Below is an example > > of > > how the CMDB API calls appear in the ARAPI log: > > > > > > > 390696 > /* Sat Apr 01 2006 > > 21:19:47.9234 */+SYNC CMDBSync -- from Unidentified Client (protocol > > 12) > > at IP address 172.23.3
Re: Remedy Integration With Team Foundation Server
Dear Shawn, What kind of Database are you using and what level of integration are you looking at...I believe Team Foundation Server comprises two components: The application tier and the data tier. The application tier is a set of web services that provide access to TFS functionality, and a web portal and document repository facilitated by Windows SharePoint Services, whereas the data tier is essentially a Microsoft SQL Server 2005 Standard installation that warehouses all the information for TFS, If you are looking at a integration at a sharepoint level you can consider any configurable item as a CI and use CMDB to relate your project to the incident, You can make it simpler by using web services or if you have a requirement for real time data transfer you can also consider a DTS link between the databases (the last one could be tricky with ITSM 7 though)...Hope this helps Regards, Roney Samuel Varghese On 4/5/07, Shawn Rosenberry <[EMAIL PROTECTED]> wrote: ** Does anyone have any experience with integrating Remedy with Team Foundation Server? If not, has anyone heard of integrating them? I would appreciate all thoughts. Regards, Shawn Rosenberry RSP (Contractor) Senior Applications Developer, TechTeam National Institutes of Health __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Approval Server issues
Dear Jim, When you start an approval process for a ticket, a record is created for the approval process in AP:Detail. You can have multiple approvals run against a Change ticket, but only one at a time. This error says that an attempt was made to start an approval process (Application New-Details command), but there is already an active approval process against this ticket since there is an active record in AP:Detail. Cancel or Approve the previous AP:Detail record. To identify the record, open AP:Detail in search mode and in the Request field, place the ticket number of the record that the approval process is being run against. Also check the notification filters for the join form information. Try running arjoinfix on the other join forms as well.. Hope this helps Regards, Roney Samuel Varghese On 3/23/07, Jim Thwaite <[EMAIL PROTECTED]> wrote: We're at the end of our ropes here, hopefully someone can help. Environment, Remedy 6.3 (just upgraded for DST remediation) HP Unix 5.0 Apps We have 4 server environtments Development Function Test Unit Test Production After the recent upgrade to 6.3 the Approval engine ceased to function on our production, Unit Test and development environments, but worked fine on our functional test environment. We found that the Approval server in the other environments was suddenly referencing a joing which was similar to the AP Detail Signature join but had been created for reporting. In development we removed these joins and ran arjoinfix. This fixed the issue in dev. We did the same in function test (although there was no problem, just for consistency) and it was fine. Now we have done it in Unit test and it still does not work. Specifically the approval server logs are showing an error stating "* No Entry-Detail-Signature join form to send notifications to" We're open to all suggestions and ideas at this point. Remedy has of course suggested upgrading the approval server to 6.3 but noone thus far has been able to confirm this wont cause issues with the 5.0 apps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: cmdbsvr20.dll: The specified module could not be found.
Dear Cardoso, 1. Click on the Change Pending record in the Class Manager and click on the View Log button. If there was an error in synching the class, the status will say Error and give an error message. If the status is "Pending", it either means the arcmdbd process never issued the CMDBSyncMetaData API call, or the process is still happening within the CMDB API. 2. Check if the arcmdbd server process is running, and if the dispatcher (arsvcdsp) server process are running on the server. If not, verify both are listed in the armontor.cfg/conf file. This server process is responsible for telling the CMDB to build the class. 3. Enable arcmdbd logging by adding CMDB-Debug: T and CMDB-Debug-Level: 5 to the ar.cfg/conf file and restart the AR Server. If no log file is generated, comment out the line from armonitor.cfg/conf file and run that line from the console to verify the arcmdbd is running properly. 4. Verify the shared libraries for CMDB 2.0 are specified in the ar.cfg/conf file, and if not, correct the issue and restart the AR Server: Load-Shared-Library: cmdbsvr20.dll,or libcmdbsvr20.sl, or libcmdbsvr20.so Load-Shared-Library-Path: 5. Enable API logging in BMC Remedy Administrator. Below is an example of how the CMDB API calls appear in the ARAPI log: /* Sat Apr 01 2006 21:19: 47.9234 */+SYNC CMDBSync -- from Unidentified Client (protocol 12) at IP address 172.23.33.40 In CMDB 2.0, the CMDB API calls and their results are written to the ARServer API log. The AR API calls that implement the work are also listed afterward, so it is easy to correlate which AR API calls are issues to perform the work of the CMDB. Hope this helps Regards, Roney Samuel Varghese ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ITSM 7.02 and Mid Tier 7.01
Dear Theo, A 404 error means that the server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address. This status code is commonly used when the server does not wish to reveal exactly why the request has been refused, or when no other response is applicable. Have you installed the Servlet Exec as an ISAPI or a service? Also did you try patching the Sevlet Exec with the latest patch? Also check if you can access any local jsp files on the IIS server. Hope this helps Regards, Roney Samuel Varghese On 3/20/07, Simmons, Theodore J. <[EMAIL PROTECTED]> wrote: ** I have installed all of the ITSM 7.02 applications, with patch 003 on a Windows 2003, SQL 2k environment. I have installed on a separate IIS server Mid Tier 7.01 p001. The problem arises when attempting to access the applications from the Home Page. I can access certain forms directly (AP:Central) or a "Test form" I create and add as an entry point from the Home Page. But when I attempt to access any applications I get a HTTP 404 error. BMC support thus far has been unable to find out why, I have check ed the New Atlanta logs and Mid Tier logs to no avail. I can access the applications from the Home Page via the User tool. Has anyone else experienced similar behavior? Or does anyone have any suggestions for troubleshooting this? Theo __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: last working day function- help
Dear Shibu, You can use the DATE function to get the current date and then use DATEADD, DATEDIFF functions to add dates to the current date accordingly using set field actions. Hope this helps. let me know if you require a detailed explanation on this. Regards, Roney Samuel Varghese On 3/21/07, Frank Caruso <[EMAIL PROTECTED]> wrote: ** Depending on the database you are on it may have some built in functions to give such data. On 3/21/07, David Sanders < [EMAIL PROTECTED]> wrote: > > Hi Samuel > > You should be able to find this by setting a data/time field to the > FIRST > day of next month at 00:00:00, then using Business Time functionality > (using > the workdays entry you use) to subtract a second from that. You can > then > use DATE() on the value returned. > > HTH > > David Sanders > Remedy Solution Architect > Enterprise Service Suite @ Work > == > ARS List Award Winner 2005 > Best 3rd party Remedy Application > > tel +44 1494 468980 > mobile +44 7710 377761 > email [EMAIL PROTECTED] > > web http://www.westoverconsulting.co.uk > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel > Sent: Wednesday, March 21, 2007 3:36 PM > To: arslist@ARSLIST.ORG > Subject: last working day function- help > > Hi List, > > > > Is there any function in remedy to set the last working day of the > month(or > last friday of the month). > > > > for Ex: User will select month from the dropdown and the field x will be > > populated with the last working date > > or any workaround. > > > > Thanks > > Shibu Samuel > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Bug with v7.0.1 and Crystal
Dear Erica, We had faced a similar situation, and I remember we had created a dump of the office 2003 installation files on the network. When the users received this error we pointed them to this installation directory wherein the necessary files got copied and they were able to use office again. Hope this helps. Regards, Roney Samuel Varghese On 2/23/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote: ** Hi, Erica: I don't have an answer other than rebuilding the user's box. However, did you know that a Technical Bulletin was sent regarding this very thing from BMC on February 12, 2007? BMC Remedy AR System Server 7.0.01 Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue. Unfortunately, the workaround for the issue is "don't uninstall the BMC Remedy User 7.x, Instead install new versions... http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] *Sent:* Thursday, February 22, 2007 12:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Bug with v7.0.1 and Crystal ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled ( v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Redirects from mid-tier 6 to 6.3
Dear Den, We use IIS 6.0 as our webserver and we have created short DNS Alias which hits the IIS web server and redirects to the desired remedy application/form. Hope this helps. Regards, Roney Samuel Varghese On 2/23/07, Den Fong <[EMAIL PROTECTED]> wrote: ** Okay we are testing our patch from 21 on 6.3 and upgraded from 6. However all the mid-tier URL's have been simplified, so what is the best way to setup redirects to the new URL's? What we thought were a) Via apache? b) Create start.jsp pages that redirect (I'm not sure this will work as the mid-tier takes over once it hits the arsys context) c) update as many links as we can? d) create a dummy app to see if we can route this way(don't think this will work due to how context is setup)? Any other options? ARS 6.3 patch 20 Mid-tier 6.3 patch 21 Solaris/Apache1.3/SE 5.0 Den __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Simple Question, I can't remember how to do this...
Dear Jase, Here's how i would achieve doing this Create two Activelinks with the the same Execute On condition with separate execution order. The First Activelink will do a Open window and set a flag on Window close. This flag will only get set when you do a commit on the dialog. Check for a flag on the second active link. If the flag is set perform a change field action. Hope this helps Regards, Roney Samuel Varghese On 2/22/07, Pargeter, Christie <[EMAIL PROTECTED]> wrote: ** On the AL that opens the window you need a Change Field (after the Open Window). The Change Field can do the table refresh. Action 1: Open Window Action 2: Change Field. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jase Brandon *Sent:* Thursday, February 22, 2007 9:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Simple Question, I can't remember how to do this... ** Hey All, I have a dialog window, that I want to refresh a table field on CHG:Task when I close it. Can anyone help me remember how to refresh a table field on Form A, when I commit changes/close window on Form B (dialog box)? Thanks in advance, :) *Jase * DaVita Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Export application from 5.1.2 import into 6.3
Dear Gregory, For an export on the 4.0.3 version, a 4.5 version and the V5.1 ARClean should be used. ARClean utility is used to rid a definition file of hard-coded server name references and will replace the references with a placeholder. The @ symbol which AR Server recognizes as a placeholder for the server name, renders the workflow objects contained in the definition file server-independent. Workflow will now use the name of the currently connected AR Server when a server name is required. The ARClean utility can be downloaded from Supportweb in the Developers Community section within Community Downloads. When searching for the utility, note the download type is "Utility" and the Category is "Maintenance". Hope this helps. Regards, Roney Samuel Varghese On 2/9/07, howie <[EMAIL PROTECTED]> wrote: Remedy ARS 5.1.2 patch 1313 Solaris 5.8 Oacle 9i I have a custom application that is completely self contained and that is called via a button from a form in another custom application in the environment listed above. I'm wondering if I can export the self contained application from 5.1.2 and import it into a 6.3 ARS server running the out of the box products, in a comparable environment. I've seen the thread that identifies issues w/ an export of 4.X code and import into 6.3 but haven't been able to find one that deals w/ 5.1.2. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Upgrade from V5 to V6.3
Dear Sean, Option 1: 1. Perform a database backup of the ARSystem database on your production V5 server 2. Restore the above database backup to new server machine 3. Install AR System 6.3 onto new server machine, when it asks to overwrite the database or upgrade, select upgrade. 4. Download the latest patch for AR System 6.3 and install (server, user and admin tool patch) 5. Export all active links and menus to a DEF file using the 6.3 admin tool 6. Run arclean against the DEF file (you may need to run several times to look for all the different server references you have) 7. Import the character menus and active links back into the system using the 6.3 admin tool. 8. Then *test* the application - ALL aspects to ensure it is functioning - all menus, workflow and as the different users of the system to ensure their permissions and functionality is the same as the existing production system. A test plan is a good idea so you know how it functions in the existing environment and to ensure it functions the same in the new environment. Option 2: 1. Install your database and AR System 6.3 on your new server machine 2. Download the latest patch for AR System 6.3 and install (server, user and admin tool patch) 3. Identify all changes to the group/user forms and added menus/workflow as compared to the 6.3 group/user. 4. Apply the group/user changes by hand to the 6.3 group and user forms using the 6.3 admin tool. 5. Using your V5 admin tool export your forms and related workflow to a DEF file. 6. Run ARCLEAN against the above DEF file - you may need to run several times for each server reference you want to remove. 7. Using the 6.3 admin tool import the forms from the above DEF file. 8. Using the 6.3 admin tool import the menus from the above DEF file. 9. Using the 6.3 admin tool import the filters, active links and escalations from the above DEF file. 10. Then *test* the application - ALL aspects to ensure it is functioning - all menus, workflow and as the different users of the system to ensure their permissions and functionality is the same as the existing production system. A test plan is a good idea so you know how it functions in the existing environment and to ensure it functions the same in the new environment. Option 3: 1. Install your database and AR System 6.3 on your new server machine 2. Download the latest patch for AR System 6.3 and install (server, user and admin tool patch) 3. Purchase and Install Migrator product to perform the migrator between the two servers. This product also can produce differences reports as well. It functions at the API level. 4. Then *test* the application - ALL aspects to ensure it is functioning - all menus, workflow and as the different users of the system to ensure their permissions and functionality is the same as the existing production system. A test plan is a good idea so you know how it functions in the existing environment and to ensure it functions the same in the new environment. Option 4: Hire Remedy Consulting to help with the upgrade/migration of your server. NOTE: The ARCLEAN utility is an unsupported utility. Hope this KB article helps you.. Regards, Roney Samuel Varghese On 2/7/07, Sean Harrodine <[EMAIL PROTECTED]> wrote: Hi all, We have a V5 Remedy installation running on Oracle 8.1.7 on HPUX11 that we are planning on moving across to a Linux server, running Remedy 6.3 with Oracle 9.1.2 I'm interested to hear from anyone as to your experiences in upgrading, and as to what they believe the best order is to upgrade Remedy / Oracle is or any pitfalls (of which i dont doubt there are many !) Thanks in advance. Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Vertical Nav Fields
Dear Rafael, We had faced similar problems with the 7.01 client, First check for any looping workflow on the Navigation field, If that doesn't fix it then I would suggest you to use the latest user client. Hope this helps Regards, Roney Samuel Varghese On 2/9/07, Rafael Rodriguez <[EMAIL PROTECTED]> wrote: Hello, Has anyone expeirenced the following behavior with Vertical Navigation Fields? AR Server 7.0.1 User Client 7.0.1 Server OS 2003 Client OS XP I have created a Vertical Nav Field and defined the menu items gave all public permission. I also craeted an active link to fire when selecting a menu item. When I select the item from the user tool the user tool crashes. Any ideas? PS. I have turned on Active Link logging and nothing get logged even the action on click of the menu item does not get logged. Thanks Rafael ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: URL Redirect to Re-Login
Dear Rolf,
I believe these are the answers to your questions
1) 1) Log out from form
Use PERFORM-ACTION-EXIT-APP run process action on the logout button of your
form
2) Direct to Login Page
Edit your logout.jsp page with the javascript provided below. This script
will redirect your logout page after 5 seconds to the page/form you desire.
Your message here
/*
Count down then redirect script 2
*/
//specify redirect url
var redirecturl="http:localhost/arsys/home"
//specify pause duration before redirection (in seconds)
var pausefor=5
//DONE EDITING
function postaction(){
if (window.timer){
clearInterval(timer)
clearInterval(timer_2)
}
window.location=redirecturl
}
setTimeout("postaction()",pausefor*1000)
<!--
body
{
font-size:12px;
font-family:Arial;
color:00
}
#increment
{
filter:blendTrans(duration=1)
}
-->
Loading...
<!--
for (k=0;k<10;k++)
{
document.write("<td id=increment width=10 height=20></td>") // you could
set the length of the loadbar by changing the upper limit of the for
statement.
}
//-->
3) Auto-launch into original form
If you have SSO working and if you give the URL for the original form, the
javascript on the logout.jsp page will automatically open the form else it
will open the login.jsp page.
Hope this helps
Regards,
Roney Samuel Varghese
On 2/2/07, Rolf Cooke <[EMAIL PROTECTED]> wrote:
What would be the proper command structure to accomplish the following
process:
1) Log out from form
2) Direct to Login Page
3) Auto-launch into original form
The reason for doing this, is that USER would have changed Time Zone
preference (written to AR System User Preference form) and the preference
needs to be applied.
Thanks!
Rolf
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
Re: FW: Active link logging with mid-tier 6.3
Dear Oscar, You can enable Active Link logging for the MidTier via the AR User Preference Form. Hope this helps Regards, Roney Samuel Varghese On 2/20/07, BROTONS Oscar <[EMAIL PROTECTED]> wrote: ** Hello, It's possible get activelink logging with Mid-Tier 6.3 as with Mid-Tier 6.3? how? Regards. -- * As of 9 May 2006, the new OHIM Website address will be www.oami.europa.eu. We would like to make you aware that this change to the Website address will also affect OHIM e-mail addresses. Therefore, as of the same date, [EMAIL PROTECTED] will become [EMAIL PROTECTED] Please remember to update your OHIM contact addresses. * IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. -- __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Failure during SQL operation to the database
Dear Mark, I have seen a lot of these issues come up only with the Oracle database I would suggest you to upgrade Oracle to the latest patch probably to 10.2.0.2. Once that is done try installing ARS 7.0.1 on it. Hope this help. Regards, Roney Samuel Varghese On 1/31/07, Doornbos, Mark <[EMAIL PROTECTED]> wrote: ** Hi, *The Specs:* AR System 7 Windows 2003 Fully Patched Oracle 10 Client installed and connection to the Database Tested and confirmed Database is starting at 900 mg and will grow 16 Mg at a time The Server itself is a dual Core with Lots of Horse Power, and lots of available Mem. Well above Spec from the compatibility List. *The Problem (or should I say Incident):* We're receiving this error message after the install of the AR Server. Has anyone come across this when installing AR System 7? "Failure during SQL operation to the database (ARERR 552)" Here's a snippet of the ARerror log: "[Tue Jan 30 09:18:22.391] LoadApp- Processing component: GroupUser [ERROR][Tue Jan 30 09:18:24.793] ImportFileNode- Non-zero rc in import of items in D:\apps\AR System\cowsvdas01\ARSERVER\SAMPLES\en\Group.def, result 1 [WARNING][Tue Jan 30 09:18:24.793] ImportFileNode- 69 Creation of one of the SQL views for the form failed within the SQL database. Operation completed successfully, but the SQL view is not in place. Group [ERROR][Tue Jan 30 09:18:24.793] DefnImport- Defnimp failed, code 1, filename D:\apps\AR System\cowsvdas01\ARSERVER\SAMPLES\en\Group.def [ERROR][Tue Jan 30 09:18:26.785] ImportFileNode- Non-zero rc in import of items in D:\apps\AR System\cowsvdas01\ARSERVER\SAMPLES\en\User.def, result 1 [WARNING][Tue Jan 30 09:18:26.785] ImportFileNode- 69 Creation of one of the SQL views for the form failed within the SQL database. Operation completed successfully, but the SQL view is not in place. User [ERROR][Tue Jan 30 09:18:26.785] DefnImport- Defnimp failed, code 1, filename D:\apps\AR System\cowsvdas01\ARSERVER\SAMPLES\en\User.def [ERROR][Tue Jan 30 09:18:26.785] LoadApp- At least one file in definitions list received non-zero rc" -- Mark Doornbos City of Winnipeg Operations - Managed Hosting Business Technology Services phone: 204.986.2508 fax: 204.986.5966 510 Main Street Winnipeg, MB R3B 1B9 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ITSM 7 MidTier Install
Dear Frank, Do you get a message on the status bar which says user unable to load userdata.js ? If you do then to resolve this you need to have an AR System User Preference entry setup with the correct Timezone set for each user. Hope this helps. Regards, Roney Samuel Varghese On 1/30/07, Frank Caruso <[EMAIL PROTECTED]> wrote: We are running ARS 6.03 p20 on Solaris and the MidTier is running on LINUX with Apache and Tomcat I seemed to have been able to install midTier 7 Patch1. I can get the login page to appear but then the next pages are all blank, with the NO source code. Any thoughts? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Cannot start server
Dear Janet, If the DB is on another box, Check for database locks, which might be caused when you tried to restart the services. Hope this helps Regards, Roney Samuel Varghese On 1/21/07, Warren Baltimore <[EMAIL PROTECTED]> wrote: ** Ok...I'm afraid this is not really my strength either! But I see Rick just added something! On 1/20/07, Mahan, Janet L [EQ] <[EMAIL PROTECTED]> wrote: > > ** > > The SQL server is on the same box and appears to be up and running. I > don't have a lot of Sybase knowledge but I could login –isql and use the > ARSystem db and see the tables. > > > > *Janet Mahan* > NSM Systems Admin II > EMBARQ > > Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 > Email: [EMAIL PROTECTED] > > Telecommuter - Florida > Mailstop: FLPTCA0101 > > Voice | Data | Internet | Wireless | Entertainment > > This e-mail is the property of EMBARQ and may contain confidential and > privileged material for the sole use of the intended recipient(s). Any > review, use, distribution or disclosure by others is strictly prohibited. If > you are not the intended recipient (or authorized to receive for the > recipient), please contact the sender and delete all copies of the message. > > > > -Original Message- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore > * Sent:* 21 January, 2007 12:23 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Cannot start server > > > > ** > > Janet, I'm pretty sure that the problem is it can't contact your SQL > Server. Is the SQL server on a seperate box? Is it up and running? > > > > Warren > > > > On 1/20/07, *Mahan, Janet L [EQ]* < [EMAIL PROTECTED]> wrote: > > ** > > Does anyone know what is causing my server to be unable to start from > these error messages? > > I cannot determine why the server is down. I try to manually stop and > restart and keep getting error messages. > > It keeps trying to start. > > Action Request System(R) Fork Daemon Version 6.00.01 patch 1351 > > Remedy, a BMC Software company. > > Copyright (c) 2000 - 2004 BMC Software, Inc. > > All rights reserved. > > 0 : AR System server terminated when a signal/exception was received by > the server (ARNOTE 20) > >11 > > (ARNOTE 0) > >Unable to receive indication that server is up. > > > > (ARNOTE 0) > > Server (pid:2631) died with 0. > > Other error messages are > > Failure while trying to connect to the SQL database (ARERR 550) > > Cannot initialize contact with SQL database (ARERR 551) > > Thread 0 not handling connection > > Unable to access thread local storage (ARERR 8747) > > > > *Janet Mahan* > > NSM Systems Admin II > > EMBARQ > > Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 > > Email: [EMAIL PROTECTED] > > Telecommuter - Florida > > Mailstop: FLPTCA0101 > > Voice | Data | Internet | Wireless | Entertainment > > This e-mail is the property of EMBARQ and may contain confidential and > privileged material for the sole use of the intended recipient(s). Any > review, use, distribution or disclosure by others is strictly prohibited. If > you are not the intended recipient (or authorized to receive for the > recipient), please contact the sender and delete all copies of the message. > > > > __20060125___This posting was submitted with HTML in > it___ > > > > > -- > Warren R. Baltimore II > Remedy Developer > UW Medicine IT Services > School of Medicine > University of Washington > Box 358220 > 1325 Fourth Ave, Suite 2000 > Seattle, WA 98101 > > The opinions expressed in this e-mail are in no way those of the > University of Washington, or the State of Washington. They are my own. > __20060125___This posting was submitted with HTML in > it___ > > __20060125___This posting was submitted with HTML in > it___ > -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
