Re: QUESTION: SYS:Notification Messages - ITSM 7
Try a hard return after the coma SGP0090, SGP0070, SGP0089 Not sure why but some of our notifications with multi recipients require this others do not. hth -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks Himanshu! I added the support group IDs in the Set Fields to z1D NT Support Group ID. If I Set just ONE (SGP0090) it works. If I try to set more then one like this: SGP0090, SGP0070, SGP0089 I also tried spaces, semi colons, still nothing. Anything else missing. Thanks again! On 7/23/08, Run4Life Win [EMAIL PROTECTED] wrote: ** Hi Dee You need to add all the group IDs in the filter notification ( same place where you define single group name or ID) Hope this works ...as I did this long time back :) Thanks Himanshu On Wed, Jul 23, 2008 at 9:48 AM, T. Dee [EMAIL PROTECTED] wrote: Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks Melvin, but that didn't work either. On Thu, Jul 24, 2008 at 8:01 AM, Cox, Melvin E. [EMAIL PROTECTED] wrote: Try a hard return after the coma SGP0090, SGP0070, SGP0089 Not sure why but some of our notifications with multi recipients require this others do not. hth -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks Himanshu! I added the support group IDs in the Set Fields to z1D NT Support Group ID. If I Set just ONE (SGP0090) it works. If I try to set more then one like this: SGP0090, SGP0070, SGP0089 I also tried spaces, semi colons, still nothing. Anything else missing. Thanks again! On 7/23/08, Run4Life Win [EMAIL PROTECTED] wrote: ** Hi Dee You need to add all the group IDs in the filter notification ( same place where you define single group name or ID) Hope this works ...as I did this long time back :) Thanks Himanshu On Wed, Jul 23, 2008 at 9:48 AM, T. Dee [EMAIL PROTECTED] wrote: Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks Leonard - sounds like a great workaround, but alot of work just to notify 6 groups. You would think that Remedy would have their notification engine be able to handle this. On Wed, Jul 23, 2008 at 4:00 PM, Leonard Neely - FOJ [EMAIL PROTECTED] wrote: ** The concept of your multiple filter workaround is most likely what you will need to do to accomplish this. However, that sounds pretty Static and if those groups ever need to change, that would translate into a workflow modification as opposed to a data configuration change. We had a similar requirement for Change Management (CM) Application, in that whenever a change request moved to a status of Scheduled, we needed to send a notification to all HelpDesk groups (as defined on the Support Group form). In our case, this was about 4 groups. To accomplish this, we ended up: 1.Placing a table field (hidden) on the CM form which listed all support Groups defined as Help Desk. 2.Created a Filter to set the z1D Notification Message Tag on the CM form to the value for the custom notification message, then call a Filter Guide. 3.Created a Filter Guide that loops though this table records to get the support group id for each one and sets the 'z1D NT Support Group ID'. If all this is done between execution order 947 -948, the OOTB Notification workflow should pickup from there. It's a lot of work, but if you want to accomplish this using NTE, I think you will need to build something like this. HTH Leonard I tried a computed group - didn't like that. I have created a filter for each group and that seems to work - but that is alot of unnecessary work to notify each group. Any others ideas / suggestions? Thanks! On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Tried it, but when I went to save the ticket I got a SQL error - does not like commas, semi-colons or returns. On 7/23/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: Have you tried returns? -Original Message- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Tried this, but unforunately Remedy does not like multiple group numbers. On Wed, Jul 23, 2008 at 12:54 PM, Run4Life Win [EMAIL PROTECTED] wrote: ** Hi Dee You need to add all the group IDs in the filter notification ( same place where you define single group name or ID) Hope this works ...as I did this long time back :) Thanks Himanshu On Wed, Jul 23, 2008 at 9:48 AM, T. Dee [EMAIL PROTECTED] wrote: Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
The system understands the SGP group ID with no problem - if I put just one in, however, more then one and it does not like it. I have tried commas, semi colons, spaces, returns, etc. and nothing works. On Wed, Jul 23, 2008 at 12:39 PM, strauss [EMAIL PROTECTED] wrote: I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
What is the SQL error you were getting under this condition? I'm not 100% sure, but I think that support group id(s) that you use in the User Name field of the Notify filter, are expanded at runtime, to the actual group name. If that is the case, and depending on the combined length of the group names, you may be exceeding the 255 characters defined for the User Name field on the Notify Action. HTH Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 OK - i'm a little closer now - I added one group ID to z1D NT Support Group ID and it works. However, I need to add 5 more, and it does not like that - when I try to submit an incident it gives me a SQL error. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: If I set z1D NT Support Group ID with SGP0090 - the notification does not go out. If I don't set it my notification goes out. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
i'm pushing the group ids to 'z1d NT group ID' and it is set to 0 (zero) length - so it there is no limit. On Thu, Jul 24, 2008 at 12:43 PM, Leonard Neely - FOJ [EMAIL PROTECTED] wrote: What is the SQL error you were getting under this condition? I'm not 100% sure, but I think that support group id(s) that you use in the User Name field of the Notify filter, are expanded at runtime, to the actual group name. If that is the case, and depending on the combined length of the group names, you may be exceeding the 255 characters defined for the User Name field on the Notify Action. HTH Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 OK - i'm a little closer now - I added one group ID to z1D NT Support Group ID and it works. However, I need to add 5 more, and it does not like that - when I try to submit an incident it gives me a SQL error. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: If I set z1D NT Support Group ID with SGP0090 - the notification does not go out. If I don't set it my notification goes out. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Yes, but (assuming this is on Incident Management) there is a filter (HPD:INC:NotificationGenerator_899_PNPC`!), which pushes that value to the 'Support Group ID' field on NTE:SYS-NT Process Control which has a field length of 15. Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 24, 2008 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 i'm pushing the group ids to 'z1d NT group ID' and it is set to 0 (zero) length - so it there is no limit. On Thu, Jul 24, 2008 at 12:43 PM, Leonard Neely - FOJ [EMAIL PROTECTED] wrote: What is the SQL error you were getting under this condition? I'm not 100% sure, but I think that support group id(s) that you use in the User Name field of the Notify filter, are expanded at runtime, to the actual group name. If that is the case, and depending on the combined length of the group names, you may be exceeding the 255 characters defined for the User Name field on the Notify Action. HTH Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 OK - i'm a little closer now - I added one group ID to z1D NT Support Group ID and it works. However, I need to add 5 more, and it does not like that - when I try to submit an incident it gives me a SQL error. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: If I set z1D NT Support Group ID with SGP0090 - the notification does not go out. If I don't set it my notification goes out. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
QUESTION: SYS:Notification Messages - ITSM 7
Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Never tried it but how about a Computed Group? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 23 July 2008 14:49 To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks Matt. I don't think that will work. I have a list of all the group IDs - I just not sure when / where to set them. On 7/23/08, Matt Worsdell [EMAIL PROTECTED] wrote: Never tried it but how about a Computed Group? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 23 July 2008 14:49 To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
If I set z1D NT Support Group ID with SGP0090 - the notification does not go out. If I don't set it my notification goes out. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
OK - i'm a little closer now - I added one group ID to z1D NT Support Group ID and it works. However, I need to add 5 more, and it does not like that - when I try to submit an incident it gives me a SQL error. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: If I set z1D NT Support Group ID with SGP0090 - the notification does not go out. If I don't set it my notification goes out. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Hi Dee You need to add all the group IDs in the filter notification ( same place where you define single group name or ID) Hope this works ...as I did this long time back :) Thanks Himanshu On Wed, Jul 23, 2008 at 9:48 AM, T. Dee [EMAIL PROTECTED] wrote: Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
The SGP group ID does work - the issue at hand is when I try to add multiple groups. I have tried separating them with semi-colons, commas, spaces, etc. Does not seem to work. On 7/23/08, strauss [EMAIL PROTECTED] wrote: I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks Himanshu! I added the support group IDs in the Set Fields to z1D NT Support Group ID. If I Set just ONE (SGP0090) it works. If I try to set more then one like this: SGP0090, SGP0070, SGP0089 I also tried spaces, semi colons, still nothing. Anything else missing. Thanks again! On 7/23/08, Run4Life Win [EMAIL PROTECTED] wrote: ** Hi Dee You need to add all the group IDs in the filter notification ( same place where you define single group name or ID) Hope this works ...as I did this long time back :) Thanks Himanshu On Wed, Jul 23, 2008 at 9:48 AM, T. Dee [EMAIL PROTECTED] wrote: Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Have you tried returns? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 The SGP group ID does work - the issue at hand is when I try to add multiple groups. I have tried separating them with semi-colons, commas, spaces, etc. Does not seem to work. On 7/23/08, strauss [EMAIL PROTECTED] wrote: I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Tried it, but when I went to save the ticket I got a SQL error - does not like commas, semi-colons or returns. On 7/23/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: Have you tried returns? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 The SGP group ID does work - the issue at hand is when I try to add multiple groups. I have tried separating them with semi-colons, commas, spaces, etc. Does not seem to work. On 7/23/08, strauss [EMAIL PROTECTED] wrote: I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
I tried a computed group - didn't like that. I have created a filter for each group and that seems to work - but that is alot of unnecessary work to notify each group. Any others ideas / suggestions? Thanks! On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Tried it, but when I went to save the ticket I got a SQL error - does not like commas, semi-colons or returns. On 7/23/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: Have you tried returns? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 The SGP group ID does work - the issue at hand is when I try to add multiple groups. I have tried separating them with semi-colons, commas, spaces, etc. Does not seem to work. On 7/23/08, strauss [EMAIL PROTECTED] wrote: I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
The concept of your multiple filter workaround is most likely what you will need to do to accomplish this. However, that sounds pretty Static and if those groups ever need to change, that would translate into a workflow modification as opposed to a data configuration change. We had a similar requirement for Change Management (CM) Application, in that whenever a change request moved to a status of Scheduled, we needed to send a notification to all HelpDesk groups (as defined on the Support Group form). In our case, this was about 4 groups. To accomplish this, we ended up: 1.Placing a table field (hidden) on the CM form which listed all support Groups defined as Help Desk. 2.Created a Filter to set the z1D Notification Message Tag on the CM form to the value for the custom notification message, then call a Filter Guide. 3.Created a Filter Guide that loops though this table records to get the support group id for each one and sets the 'z1D NT Support Group ID'. If all this is done between execution order 947 -948, the OOTB Notification workflow should pickup from there. It's a lot of work, but if you want to accomplish this using NTE, I think you will need to build something like this. HTH Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 I tried a computed group - didn't like that. I have created a filter for each group and that seems to work - but that is alot of unnecessary work to notify each group. Any others ideas / suggestions? Thanks! On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Tried it, but when I went to save the ticket I got a SQL error - does not like commas, semi-colons or returns. On 7/23/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: Have you tried returns? -Original Message- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
I followed the directions for adding a custom field to Notifications and it worked - thank you very much. The one question I have that seems odd - in the directions it says to open one of the translated filters and do a save as - this makes sense because you don't want to modify Remedy's workflow. So I opened NTE:SHR:TranslateNotificationMessageINC3_102 and did a Save As and called it NTE:SHR:TranslateNotificationMessageINC4_103 and set the execution order to 103. I then modified the Filter Guide NTE:SHR:TranslateNTMessages and included my new Filter NTE:SHR:TranslateNotificationMessageINC4_103 right after NTE:SHR:TranslateNotificationMessageINC3_102. The problem is the notification did not work. So I removed NTE:SHR:TranslateNotificationMessageINC4_103 from the Filter Guide and modified NTE:SHR:TranslateNotificationMessageINC3_102 and added my field to Remedy's Filter and it worked. Not sure why my own Filter didn't work. Has anyone had luck with this? THANKS!!! On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
I think the last filter (order 102) it does a exit guide after the set field. The filter probably will work if you remove the exit guide from 102, the save as filter add the exit guide on (order 103). RT -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 23, 2008 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages I followed the directions for adding a custom field to Notifications and it worked - thank you very much. The one question I have that seems odd - in the directions it says to open one of the translated filters and do a save as - this makes sense because you don't want to modify Remedy's workflow. So I opened NTE:SHR:TranslateNotificationMessageINC3_102 and did a Save As and called it NTE:SHR:TranslateNotificationMessageINC4_103 and set the execution order to 103. I then modified the Filter Guide NTE:SHR:TranslateNTMessages and included my new Filter NTE:SHR:TranslateNotificationMessageINC4_103 right after NTE:SHR:TranslateNotificationMessageINC3_102. The problem is the notification did not work. So I removed NTE:SHR:TranslateNotificationMessageINC4_103 from the Filter Guide and modified NTE:SHR:TranslateNotificationMessageINC3_102 and added my field to Remedy's Filter and it worked. Not sure why my own Filter didn't work. Has anyone had luck with this? THANKS!!! On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Is there a document on notifications from BMC that you are looking at? If so, I would also be interested in getting my hands on a copy of this. I am currently building my own, and would love to not have to do it... Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages That worked Kevin! THANK YOU VERY MUCH!! I was looking in the Transate Filter for Change. Appreciate your help If you don't mind I would love to read that document that you got from BMC on Notifications. Kind regards, Ty On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
As would I. If someone could post a link to it (if it exists), that would be greatly appreciated. Thanks, Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, May 15, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Is there a document on notifications from BMC that you are looking at? If so, I would also be interested in getting my hands on a copy of this. I am currently building my own, and would love to not have to do it... Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages That worked Kevin! THANK YOU VERY MUCH!! I was looking in the Transate Filter for Change. Appreciate your help If you don't mind I would love to read that document that you got from BMC on Notifications. Kind regards, Ty On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Hi listers, Since I received a lot of requests for this doc, and I don't remember where I downloaded it from. I have now uploaded it to the file section of the arslist google group. Hope the link works: http://arslist.googlegroups.com/web/ITSPAddFieldsNotification-%20Instruc tion.doc?gda=9rKDQ1sAAADFu5jxfWK9_k356Pm6oCrJkWyi4oT2vO8DvIWFIZnBfWG1qiJ 7UbTIup-M2XPURDT4FqwpO2kFHwLctm_VQGaPFnnIj7N8pxuPT9-ELPYp1G5UXxlwKZX1etA 4z8YvGHI Remember this is for ITSP, but should work with small tweaks for ITSM 7 Rgds, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Friday, May 16, 2008 12:17 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Is there a document on notifications from BMC that you are looking at? If so, I would also be interested in getting my hands on a copy of this. I am currently building my own, and would love to not have to do it... Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages That worked Kevin! THANK YOU VERY MUCH!! I was looking in the Transate Filter for Change. Appreciate your help If you don't mind I would love to read that document that you got from BMC on Notifications. Kind regards, Ty On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any
Re: Question: SYS:Notification Messages
That worked Kevin! THANK YOU VERY MUCH!! I was looking in the Transate Filter for Change. Appreciate your help If you don't mind I would love to read that document that you got from BMC on Notifications. Kind regards, Ty On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: SYS:Notification Messages
I wanted to add another field (Change Type) to one of the out of the box Notifications, so I added the field to: SYS:Form Field Selection The field shows up in the pull down menu in SYS:Notification Messages - however, when the notification goes out it is just showing as #Change Type#. Any ideas why? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 2:45 PM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages I wanted to add another field (Change Type) to one of the out of the box Notifications, so I added the field to: SYS:Form Field Selection The field shows up in the pull down menu in SYS:Notification Messages - however, when the notification goes out it is just showing as #Change Type#. Any ideas why? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 2:45 PM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages I wanted to add another field (Change Type) to one of the out of the box Notifications, so I added the field to: SYS:Form Field Selection The field shows up in the pull down menu in SYS:Notification Messages - however, when the notification goes out it is just showing as #Change Type#. Any ideas why? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 2:45 PM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages I wanted to add another field (Change Type) to one of the out of the box Notifications, so I added the field to: SYS:Form Field Selection The field shows up in the pull down menu in SYS:Notification Messages - however, when the notification goes out it is just showing as #Change Type#. Any ideas why? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Hi, I have a doc that describes in detail how to add a new field to a notification. I thk I got it on the BMC support site. It is primarily for ITSP 4.0, but the ITSM 7 notification workflow originates from there, so it should be similiar. Lemme know of an email ID if you need it, since its =~ 1MB. Rgds, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 1:15 AM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages I wanted to add another field (Change Type) to one of the out of the box Notifications, so I added the field to: SYS:Form Field Selection The field shows up in the pull down menu in SYS:Notification Messages - however, when the notification goes out it is just showing as #Change Type#. Any ideas why? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages - Adding NEW Field to pull down menu
Don't you have to add the new #Change Request Status# from $Change Request Status$ translation to the NTE:SHR:TranslateNotificationMessageCRQ1_126 filter? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, April 02, 2008 12:33 PM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages - Adding NEW Field to pull down menu I added a new field to SYS:Form Field Selection so it would show up in the pull down menu 'email message body' on SYS:Notifcation Messages. This worked - I now see Change Request Status in the pull down 'email message body'. However, when I select it and save the record the notification goes out, but all I see in the email is: #Change Request Status# The Notifcation Message Tag I am trying to modify is: CHG-APR-ApprovalNTForIndividual Any ideas why the field would not show up in the email? THANKS __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages - Adding NEW Field to pull down menu
Thanks - i'll try it. Ty On 4/2/08, strauss [EMAIL PROTECTED] wrote: Don't you have to add the new #Change Request Status# from $Change Request Status$ translation to the NTE:SHR:TranslateNotificationMessageCRQ1_126 filter? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, April 02, 2008 12:33 PM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages - Adding NEW Field to pull down menu I added a new field to SYS:Form Field Selection so it would show up in the pull down menu 'email message body' on SYS:Notifcation Messages. This worked - I now see Change Request Status in the pull down 'email message body'. However, when I select it and save the record the notification goes out, but all I see in the email is: #Change Request Status# The Notifcation Message Tag I am trying to modify is: CHG-APR-ApprovalNTForIndividual Any ideas why the field would not show up in the email? THANKS __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: SYS:Notification Messages
I created a NEW SYS:Notification Messages for when the Status goes into Pending for Incident and it works great! However, I noticed it is slow going out. When I create a NEW Incident I get the notification within seconds, but my Pending Notification takes a few minutes. My email configuration is setup to 1 minute interval. Any idea why my own custom Notification would take longer to go out? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages - Missing ?
Thanks - I know where they exist. The problem is when I search all the Filters there are no references to these Notifications. Ty On 3/28/08, Saravanan Palaniappan [EMAIL PROTECTED] wrote: This exist in the sys: notification messages. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, March 27, 2008 10:20 PM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages - Missing ? I have two Notifications - the Notification Message Tags are: CHG-APR-GroupApprovalOLAResolutionEscalation CHG-APR-IndividualApprovalOLAResolutionEscalation I have exported ALL Filters and I am unable to reference any Filter to these two Notifications. Do these even exist? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: SYS:Notification Messages - Missing ?
I have two Notifications - the Notification Message Tags are: CHG-APR-GroupApprovalOLAResolutionEscalation CHG-APR-IndividualApprovalOLAResolutionEscalation I have exported ALL Filters and I am unable to reference any Filter to these two Notifications. Do these even exist? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages - Missing ?
This exist in the sys: notification messages. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, March 27, 2008 10:20 PM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages - Missing ? I have two Notifications - the Notification Message Tags are: CHG-APR-GroupApprovalOLAResolutionEscalation CHG-APR-IndividualApprovalOLAResolutionEscalation I have exported ALL Filters and I am unable to reference any Filter to these two Notifications. Do these even exist? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
If you do a search on the ARSList archives, there was a good description of how to do this. I don't have the person's name that posted it to be able to give them credit (sorry), but here is the text I saved off with instructions on how to add a field to incident: 1.) Add the field Incident Submit Date (Date/Time) to the form NTE:SYS-NT Process Control 2.) Modify the filter HPD:INC:NotificationGenerator_899_PNPC`! to push $Submit Date$ to Incident Submit Date 3.) Add Submit Date as a field on the SYS:Form FIeld Selection form: -Selection type = Notification Message Selection -Module Name = Incident -Form Name = HPD:Help Desk -Select fields from = HPD:Help Desk -Menu Label 1 = Submit Date -Menu Value 1 = Submit Date -Menu Value 2 = #Submit Date# 4.) Alter the filter NTE:SHR:TranslateNotificationMessageINC1_100 to do the replacement just like all of the other Set Fields inside it. It will replace #Submit Date# with the value of Incident Submit Date from the form in #1 above. Thanks, Shawn Pierson Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
THANK YOU! On Wed, Mar 19, 2008 at 9:43 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: If you do a search on the ARSList archives, there was a good description of how to do this. I don't have the person's name that posted it to be able to give them credit (sorry), but here is the text I saved off with instructions on how to add a field to incident: 1.) Add the field Incident Submit Date (Date/Time) to the form NTE:SYS-NT Process Control 2.) Modify the filter HPD:INC:NotificationGenerator_899_PNPC`! to push $Submit Date$ to Incident Submit Date 3.) Add Submit Date as a field on the SYS:Form FIeld Selection form: -Selection type = Notification Message Selection -Module Name = Incident -Form Name = HPD:Help Desk -Select fields from = HPD:Help Desk -Menu Label 1 = Submit Date -Menu Value 1 = Submit Date -Menu Value 2 = #Submit Date# 4.) Alter the filter NTE:SHR:TranslateNotificationMessageINC1_100 to do the replacement just like all of the other Set Fields inside it. It will replace #Submit Date# with the value of Incident Submit Date from the form in #1 above. Thanks, Shawn Pierson Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: SYS:Notification Messages
I tried to insert another field into the email message body of Notification Message Tag - CHG-APR-ApprovalNTForIndividual - however the pull down is empty. Has anyone come across this? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
I think that is because the source Form Name is CHG:ChangeAPDetailSignature, not CHG:InfrastructureChange, and customizations and workflow are required to SYS:Form Field Selection, the translation filters ($value$ - #value#), three NTE:Sys Control forms and their workflow before ANY fields will show up for that form; they must not have defined ANY in the OOTB application. The information I have about this is that it is covered in detail in BMC Remedy ITSM 7.x: Advanced Solutions for Incident and Problem Management, so the only docs are going to be from the Training department. There were tidbits of this presented at the last UserWorld Tutorials. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, March 18, 2008 2:26 PM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages I tried to insert another field into the email message body of Notification Message Tag - CHG-APR-ApprovalNTForIndividual - however the pull down is empty. Has anyone come across this? Thanks! __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
You have to insert that field into the workflow that populates the for too. There are old message that describe this. John Rosquist Windward - Original Message From: T. Dee [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 18, 2008 3:26:21 PM Subject: Question: SYS:Notification Messages I tried to insert another field into the email message body of Notification Message Tag - CHG-APR-ApprovalNTForIndividual - however the pull down is empty. Has anyone come across this? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Thanks Christopher So this is not documented any where except in training materials - is that correct? Thanks! On Tue, Mar 18, 2008 at 3:44 PM, strauss [EMAIL PROTECTED] wrote: I think that is because the source Form Name is CHG:ChangeAPDetailSignature, not CHG:InfrastructureChange, and customizations and workflow are required to SYS:Form Field Selection, the translation filters ($value$ - #value#), three NTE:Sys Control forms and their workflow before ANY fields will show up for that form; they must not have defined ANY in the OOTB application. The information I have about this is that it is covered in detail in BMC Remedy ITSM 7.x: Advanced Solutions for Incident and Problem Management, so the only docs are going to be from the Training department. There were tidbits of this presented at the last UserWorld Tutorials. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, March 18, 2008 2:26 PM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages I tried to insert another field into the email message body of Notification Message Tag - CHG-APR-ApprovalNTForIndividual - however the pull down is empty. Has anyone come across this? Thanks! __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Not that I have been able to find, and some parts of the tutorial were pretty sketchy - leaving out the details you need to actually do it step-by-step. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, March 18, 2008 4:23 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Christopher So this is not documented any where except in training materials - is that correct? Thanks! On Tue, Mar 18, 2008 at 3:44 PM, strauss [EMAIL PROTECTED] wrote: I think that is because the source Form Name is CHG:ChangeAPDetailSignature, not CHG:InfrastructureChange, and customizations and workflow are required to SYS:Form Field Selection, the translation filters ($value$ - #value#), three NTE:Sys Control forms and their workflow before ANY fields will show up for that form; they must not have defined ANY in the OOTB application. The information I have about this is that it is covered in detail in BMC Remedy ITSM 7.x: Advanced Solutions for Incident and Problem Management, so the only docs are going to be from the Training department. There were tidbits of this presented at the last UserWorld Tutorials. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, March 18, 2008 2:26 PM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages I tried to insert another field into the email message body of Notification Message Tag - CHG-APR-ApprovalNTForIndividual - however the pull down is empty. Has anyone come across this? Thanks! __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: SYS:Notification Messages
Does anyone know if there is any documentation on what Filters are associated with each record in SYS:Notification Messages? I see in the odd record in SYS:Notification Messages the name of the Filter in the Description field, but most are missing. THANKS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: SYS:Notification Messages
Does anyone know if there is documentation on the Notifications that are sent out from the SYS:Notification Messages (ITSM 7.0)? I'm looking for the Filter names for each of these Notifications. Thank you! Happy New Year! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
