112 Field

2006-10-30 Thread Gianluca Nieri
** Hi everybody,I created on a form the 112 field and populated it with the groups I want to display the records.But when I try to access the form from a user belonging to a group not in the list, all the records are still visible.Can you help me please? __20060125___This

Re: CMDB/DSL - Cleaning Up Product Dictionary Entries

2006-10-30 Thread Cindy Sapochetti
Hi Michael - No solution for you, but we will likely do something similar. We've done some editing of the DSL behind the scenes, using the forms you've already mentioned, and have not seen issues. We'll likely build our own maintenance form(s) as well for any future DSL updates. Having

EIE 7.0 Issues (hanging + API Error)

2006-10-30 Thread Cindy Sapochetti
Listers - Having issues with EIE 7.0 hanging after working for about a week. I have several active data exchanges which worked until 2 days ago, then just stopped. Have debugging on, and after restarting EIE service, eiemain.dbg would just show Starting to look for changes to data exchange

ARS 7.x Solaris 10 Containers

2006-10-30 Thread Chris Rom
Is anyone out there running ARS 7.x within Solaris 10 containers ? ARS 7.0.1 supposedly supports this now. http://www.sun.com/software/solaris/utilization.jsp Have you been able to consolidate multiple servers (app, DB and Mid-Tier) into one and what was your experience ? Any feedback would

Re: HD 6.0 Run Process Problem

2006-10-30 Thread Ben Chernys
Try typing cmd /? in a command window (Start Button, Run..., cmd.exe) Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 (0162) 175 0956 GMT + 1 Email: mailto:[EMAIL PROTECTED] Web: http://www.softwaretoolhouse.com A

DST changes this weekend

2006-10-30 Thread Chris Rom
With the US and many other countries changing from back DST time this weekend, I was wondering how other admins handle the change. We have users and support groups in more than 100 countries and twice a year our admin team had to manually update business hours. Only a few support groups are

MS/SQL - does 1=0 filter push action table scans

2006-10-30 Thread David Chan
Hi all I am trying to confirm... On MS/SQL database, does 1=0 qualification in filter push action cause table scan. I know oracle does... just confirming if SQL 2000 does thanks... dave ___ UNSUBSCRIBE or access

Re: ITSM 7.0 PDL-Contracts relationship question - WAS RE: sanity check

2006-10-30 Thread Cindy Sapochetti
Silly question - but when you say relate contract to an item in the product catalog - do you mean relate a contract to an asset (CI)? If so, what type of asset and what type of contract? Cindy ___ UNSUBSCRIBE or

Re: CMDB Question

2006-10-30 Thread Cindy Sapochetti
We'll be in the same boat as well. After a first pass look at where to put things, we're thinking of creating either a subclass under BMC_HardwareSystemComponent, or a cat. subclass under Media for the SAN devices themselvesremains to be seen what our folks need to track about them though

7.0 Menu Displayed Error

2006-10-30 Thread Pam Hollis
I am in the process of configuring my 7.0 Applications. I have noticed that when I initially open Remedy going to the Home Page - and I click on the Incident Managment Link or if I go into the Application Administration Console to Setup People, Categories etc - when I click to View People link

Re: Direct SQL - How can I use a $TIMESTAMP$ reference?

2006-10-30 Thread Dylan Thomas
I don't think you can subtract from the timestamp like that can you? Have you tried using a datediff to get the proper date? On Fri, 27 Oct 2006 15:55:35 -0400, Leigh Gruber [EMAIL PROTECTED] wrote: Hi Everyone, I met a number of you at the 2005 RUG and am sorry that I didn't get to this

Re: scrolling message in remedy

2006-10-30 Thread Jim Bruce
You could add a View Field and a Character Field to your form. In an active link, set the Character field with some HTML like: marquee width=100% behavior=scroll[MESSAGE]/marquee In another active link, change the [MESSAGE] string to whatever you want, perhaps from a Message form maintained

JOB: Permanent Remedy Admin/Developer Position (Northern VA)

2006-10-30 Thread John Ennis
A fast growing network services company located in Herndon Virginia is seeking a junior-to-mid level Systems Analyst. This is a full-time permanent position responsible for implementing, tailoring, and administering the Remedy AR System and other enterprise-wide applications. Experience: -

Re: 112 Field

2006-10-30 Thread Frank Caruso
** Check the permissions on Field ID 1.It may say Public which mean all groups have access. Set the permission of field ID 1 to Assigned Group to only allow the groups in 112 access.On 10/29/06, Gianluca Nieri [EMAIL PROTECTED] wrote: ** Hi everybody,I created on a form the 112 field and

Re: Client Application SSO (U)

2006-10-30 Thread Dylan Thomas
Stephen, I'm just curious why you couldn't use the Remedy SSO implementation? That's what we're using here and no probs so far. I'm also confused about the User tool SSO. If you uncheck the prompt for password box, it'll auto log you in? Are you talking about making it so you can login to any

Login in Alert Tool

2006-10-30 Thread Rezaul Haque
Is there a way to configure auto login to Alert Tool when you login to User tool? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Converting Remedy Datetime for SQL Query

2006-10-30 Thread James Van Sickle
Fellow ARSList Members I need to convert the Epoch time format that Remedy stores its datetime data into a more readable format for an SQL query. According to an older KB article I have from Remedy, Remedy recommends using DATEADD(day, h.Cinsert field id-2440588, '01/01/1970') to format

Re: Client Application SSO (U)

2006-10-30 Thread Michiel Beijen
Axton, This will also be true for https right? With https the TRAFFIC is encrypted but the URLs are not. This makes sense because you first have to request a site (by issuing an URL) before the secure connection can be set up. Kind regards, Michiel On 10/26/06, Axton [EMAIL PROTECTED] wrote:

Re: NEW: Open Window Actions Blocked - Other Methods?

2006-10-30 Thread Michiel Beijen
Craig, When there was a way around popup blockers, other people would use that as well and that way the popup blockers would not be of much use. If your users are all in a windows domain you can try talking to the Windows team, they can push a policy setting where your mid-tier domain would be

Re: Heads Up:ARImport Tool 6.3 and 7.0 issues

2006-10-30 Thread Michiel Beijen
Has patch 19 been pulled? I only see P11 - 18 available available for download for version 6.3. Kind regards, Michiel On 10/29/06, Michiel Beijen [EMAIL PROTECTED] wrote: Michelle, Why do CSV files not work on patch 19? I guess there must be a reason, will try tomorrow myself. Next question,

Re: MS/SQL - does 1=0 filter push action table scans

2006-10-30 Thread Michiel Beijen
David, there have been lots of discussions about this in the past. the outcome was that even Oracle does not perform a table scan on this. For more info please search the archives. If you would like to find out how MS SQL2000 does this you could use the SQL Profiler tool which should be

Integration with CA Clarity

2006-10-30 Thread James Van Sickle
Fellow ARSList Members My company is looking to integrate our Remedy system with CA's Clarity application. Based on what I have read from Clarity's Integration Guide, it appears that using Web Services would be the best method. I am curious if anyone else has successfully integrated these

Remedy Consultant need at Northern CA

2006-10-30 Thread Atul Bhardwaj
Hi Folks, I am here again to give and get help. We have Need for a BMC Remedy Consultant with Bearing Point at Northern CA Bay Area for a 4-6 months assignment. Find the job description below for your ready reference and let me know if you would be interested for this role. Title: BMC

Tool to fix drop downs when a new field is added.

2006-10-30 Thread Dan Caissie
Ok I heard there is a tool to fix my problem. I have been asked to add a new Priority field to it's drop down list. This will push the values down one spoton all prior tickets. I did hear there is a tool that will repair this issue. Thanks, ARServer 6.03 SQL 2000 SP4 Dan Caissie

Re: Problem with Push Fields in a Table Loop (RESOLVED)

2006-10-30 Thread Alex Bredariol
** Thank you all!I solved my problem appending '! in the end of the filter's name. Then it works because with that, actions are executed in the desired order, because normally, without '!, push fields actions are delayed into a later phase and executed as a bulk after the Set Fields actions.

DSO Mapping

2006-10-30 Thread Fabien Tetreault
Hi ! list we are in the process of setting up a group servers environment with resonnate load balancer. Everything went fine until we try to get the dso working. Here our setup: Server A remedyserv Server B remedysrvb Both in server group Name ECC-Remedy They both have the alias remedyprd6

Suggestions Anyone?

2006-10-30 Thread Valerie Balloon
I'm looking for any suggestions on how to cleanly pull/push data realtime from one AR System to another without the use of EIE or utilizing the API. One server is v6.3 and the other 7.0. Our Tier 1 helpdesk uses a customized 6.3 Helpdesk application while our Tier 2 Helpdesk will be using the

Re: Suggestions Anyone?

2006-10-30 Thread Michael Worts
** How about using Web Services? All of your code is contained within Remedy and it is up to you how simple or complex you want to make it. Mike. Valerie Balloon [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 30/10/2006 12:31 Please

SV: CMDB Question

2006-10-30 Thread Rasmus Kielstrup
** Hello, In the Computer System class, there is a field Primary Capability, in this you can find options like SANSwicth, SANHub etc. /RK Fra: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sendt: 24. oktober 2006 17:09 Til: arslist@ARSLIST.ORG

Re: Client Application SSO (U)

2006-10-30 Thread Heider, Stephen
Dylan, The Remedy SSO interface requires additional configuration and programming on mid tier. From what I have read (here and elsewhere) and conversations I've had this is not trivial. Two mid tier-specific products I reviewed cost $15K - $20K for SSO, plus annual support. The SSO interface

Re: Newb needs API help...couple of questions

2006-10-30 Thread Heider, Stephen
Marc, Just a quick comment: Regarding You first real API call (ARGetListSchema), or a call to ARVerifyUser, will actually test out that the server/user/password is fine., in my login routine I attempt to generate a GUID immediately after login. If it works then I know the login was

Re: Auto guest user

2006-10-30 Thread Shellman, David
Maxim, What we use here is the person's network login for both Guest and tech logins. These are tied to data in our Active Directory. With Guest login, we can tie the login to the individual's name, phone number, email address, etc. It also provides the ability to search for past tickets

SupportWeb Enhancements

2006-10-30 Thread Mike Parker
Good Morning List: Has anyone found on Supportweb where the Enhancement Requests (along with the Community Downloads) have been moved to? I've been searching for the past 10 minutes and can't find where BMC hid it. Thanks! _

Re: 7.0.1 Email

2006-10-30 Thread Michiel Beijen
Track down the filter that is used to send the message to the user. In the Notify action, tick the box Add Shortcut. -- Michiel On 10/26/06, Pam Hollis [EMAIL PROTECTED] wrote: Where do you go to enable and disable the option to add link to the incident that is opened within the email that is

Re: Integration with CA Clarity

2006-10-30 Thread Kelly Deaver
** Hi James, Clarity only has one method to integrate with it, that is via XML using the Clarity XOG (XML Open Gateway- developed jointly by Niku and Xinify) so yes you are on the right track. Xinify has integrated Niku/Clarity with Remedy since before the days of web services in Remedy. Back then

Re: Direct SQL - How can I use a $TIMESTAMP$ reference? - Solved

2006-10-30 Thread Leigh Gruber
** Everyone, I think that Thomas method would work just fine, but I received a solution off line that is very clean and seems to work perfectly without the extra field. Mark W. sent me the following solution. I dont know the etiquette of the list when someone sends a solution

Upgrading and switching platforms at the same time

2006-10-30 Thread Dwayne Martin
Hello everyone, We are upgrading from ARS 6.3 to 7, and at the same time switching from Unix HPUX-11 to a new Red Hat Linux machine. We are also upgrading from Oracle 9 to Oracle 10. We have a mostly-customized ARS system, but have installed the Asset Tracking module. Two approaches: 1.

Re: EIE 7.0 Issues (hanging + API Error)

2006-10-30 Thread Kelly Deaver
** Hi Cindy, The setting to 1 minute in the eie.cfg is too frequent. By default it is set to check every 5 minutes. This setting determines how often EIE creates new threads and deletes old ones. I think it is probably falling over from all the created/delete. If you set it to 1440, it will check

Re: Direct SQL - How can I use a $TIMESTAMP$ reference?

2006-10-30 Thread Jim Ashton
Leigh, Try the following statement (I've substituted a SQL-based calculation of epoch time for the $TIMESTAMP$ value): SELECT count(*) FROM Issue WHERE Customer_Abbreviation = '$Customer_Abbreviation$' AND Create_Date (ABS(DATEDIFF(ss,GetUTCDate(),'1970-01-01')) - ($Threshold Days$ * 24 *

OpSet in Web Service

2006-10-30 Thread Joe Grande
Hello Listers, I'm trying to figure out where to specify the request ID I am trying to update via an OpSet in Web Services. The Remedy documentation is not very clear on this. Here is the XML: SOAP-ENV:Envelope xmlns:SOAP-ENV=http://schemas.xmlsoap.org/soap/envelope/;

Re: OpSet in Web Service

2006-10-30 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: OpSet in Web Service ** Joe: See below. James Mckenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Grande Sent: Monday, October 30, 2006 7:35 AM To: arslist@ARSLIST.ORG Subject: OpSet in Web

Re: Upgrading and switching platforms at the same time

2006-10-30 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: Upgrading and switching platforms at the same time ** Dwayne: Go: 1. Install Oracle 9i on your new machine. Import database. Upgrade to 10g. This will insure that the database's metadata is upgraded to the new version. James McKenzie L-3 GSI -Original Message- From:

Re: Heads Up:ARImport Tool 6.3 and 7.0 issues

2006-10-30 Thread Lucero, Michelle - IST contractor
Hi, Michiel: Thanks for responding. Patch 19 was a special support patch. Since I've reported this back to tech support. They've informed me that they are still working out the kinks of this patch. It is not available for general release. Actually, it didn't matter how I manipulated that

Re: Remedy Consultant need at Northern CA

2006-10-30 Thread Herb Partlow
Must have 3-7 years of experience in BMC Remedy 6.0 7.0 products including product design, configuration and integration with 3rd party tools 3-7 years exp with 7.0. who's requirements is this? Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: SupportWeb Enhancements

2006-10-30 Thread Lucero, Michelle - IST contractor
Hi, Mike: You're right. It's not there. I've been informed by tech support that, it appears that our customers will no longer be able to submit such RFE on the web anymore. paraphrased Although, I've been told by the BMC Product Line Manager that it was unintentional, they can't say that

Re: OpSet in Web Service

2006-10-30 Thread Joe Grande
James, Thank you for the response, that's where I thought it should go. However, when I post there I receive the following error: MessageType: 2 MessageNum: 8962 MessageText: Unexpected element encountered in the input XML document AppendedText: lt;Full_Namegt;/faultstring Thank you, Joe

Looking for Job in Sweden

2006-10-30 Thread Mathieu Pitre
Hi all, My familly and I are currently looking into moving in Sweden this summer. We live in Canada and we want to see a different culture. I was wondering if any of you would know where I could search on the web to find some work in Sweden. A contact would be a good thing to. I can

RESOLVED: QUESTION: MENU - NOT LIKE

2006-10-30 Thread Tyrone Dee
Title: RE: ARERR 405 exporting Display Only form to .def file ** Thanks to everyone for their help - here it is: NOT(('Group List' LIKE "1;%") OR ('Group List' LIKE "%;1;%") OR ('Group List' LIKE "% 1;%")) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Re: Remedy Consultant need at Northern CA

2006-10-30 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: Remedy Consultant need at Northern CA ** Herb: I doubt you can get seven years of experience with 6.x. I think that was back in the 4.x days. I have that level of experience. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion

Re: OpSet in Web Service

2006-10-30 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: OpSet in Web Service ** Joe: Sorry that this did not work for you. From what I understand of the construction of the XML Set request, that is where the information should go. Maybe someone else has the correct answer. James McKenzie -Original Message- From: Action

Re: Converting Remedy Datetime for SQL Query

2006-10-30 Thread Webster, Basil
This is what I have and I've never had a problem. dateadd(second, Create Date Field + 7200, '1 Jan 1970' Make sure that the number of seconds you add or subtract is correct according to your timezone. Regards, Basil Webster Remedy Developer Siemens Business Services (Pty) Ltd * E-Mail:

Re: Not allow users to close a form

2006-10-30 Thread Clary, Bill
There are several reasons for this need. 1. Users who think they know everything and always close the Support Console, then call me when they can not figure out how to do something that was on the console. 2. I run several interval active links on the console to do checks and to run a news

Re: Heads Up:ARImport Tool 6.3 and 7.0 issues

2006-10-30 Thread Michiel Beijen
Michelle, Why do CSV files not work on patch 19? I guess there must be a reason, will try tomorrow myself. Next question, can't you import your CSV file as filetype ASCII with ',' as a separator? -- Michiel On 10/27/06, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Hi, Folks:

Cold Fusion and Web Services 6.3

2006-10-30 Thread Michael McAdams
Hi all, We are trying to use Cold Fusion to consume a Remedy web service and are getting the following error: Could not generate stub objects for web service invocation Anyone have any ideas or encountered this before and have a few things that we can try. Thanks.

Re: How to pass parameters to jsp file?

2006-10-30 Thread Grooms, Frederick W
** jsp:forward page="/servlet/ViewFormServlet" jsp:param name="server" value="devhc"/ jsp:param name="mode" value="Search"/ jsp:param name="form" value="WAL:BULK:RequestForm"/ jsp:param name ="username" value="username"/ jsp:param name ="pwd" value="password"/ jsp:param name ="eid"

Re: multiple attachments in pool on mid tier?

2006-10-30 Thread Anderson, Douglas W.
Title: Re: multiple attachments in pool on mid tier? ** Hi Rocky, Michelle, Craig, et al., It's not a permissions issue and yes, we're using the built-in Add, Delete, Display buttons. The browser interface doesn't enable selecting a row in the pool. One can click wherever one wants and

ITSM 6/CMDB 2.0 integration

2006-10-30 Thread Rick Cook
** BMC said a month or soagothat they planned to issue a white paper and a def file to make the integration between these two happen in a more planned, supportable,and stable manner than having to figure it out ourselves. The soft due date they gave was late October, which is now. Does anyone have

Re: ITSM 6/CMDB 2.0 integration

2006-10-30 Thread Mike Parker
Hi Rick: I've heard rumblings that CMDB 2.1 will be released in November sometime. Maybe BMC will roll it up in that release? From: Rick Cook [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: ITSM 6/CMDB 2.0 integration Date: Mon, 30 Oct 2006 08:09:05 -0800

Re: Time Change - Processes Running Twice

2006-10-30 Thread Grooms, Frederick W
One other thing to bring up ... Since the US is changing the date for Daylight Saving Time as of 2007 there are OS patches to install. The switch to DST will occur on March 11 instead of April 1st. The switch back will occur on November 4th instead of October 28th. Sun has a patch available

Re: Client Application SSO (U)

2006-10-30 Thread Axton
This is probably true for some browsers. Seems that some do not store https info in browser history, though I do not know of a standard that would prevent this and I would not expect all browsers to act the same. All in all, it's not a secure method to pass credentials that should otherwise be

Re: Time Change - Processes Running Twice

2006-10-30 Thread Easter, David
Remedy uses the OS for determining DST changes This is true for the server, but there is one library used by the Mid-Tier and API that needs to be updated. BMC Remedy updated that library in the AR System 7.0.01 release. The AR System 6.03 release will be patched as soon before March 2007 as

Push Field Problem

2006-10-30 Thread Sokol, Brian
I am trying to create some simple time auditing based upon when forms are opened. I am running an AL with a push fields action to a form. I set the Push Field If to: ( 'Submitter' = $USER$) AND ( 'Sign In Date' = $DATE$) And set If No Requests match to Create a New Request And If Any Request Match

Re: Push Field Problem

2006-10-30 Thread Thomas Bean
Brian, Is the 'Sign In Date' field a date/time field or a date field? If it is date/time (even if it is only set to display as date-only), then your qualification would only prevent multiple requests from being created for the current user for given second of the day, *not* for the given day.

Re: Push Field Problem

2006-10-30 Thread Sokol, Brian
It is a Date field. They strange thing is I just noticed that this works ok from the web. If I use aruser it creates a record every time. Either I am misinformed about something or this is a bug. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Push Field Problem

2006-10-30 Thread Sokol, Brian
I just noticed this AL works as I thought it should from the web. If I use the User tool it creates a new record every time. I am on ver 7.0 for aruser, server and MidTier. Also noticed that if I switch the Push Field If statement to: ( 'Submitter' = $USER$) AND ( $DATE$ = 'Sign In Date') I

Re: Push Field Problem

2006-10-30 Thread Thomas Bean
There is a bug related to this, I can't remember if it was corrected in a 5.1.2 patch or in version 6.x possibly... Essentially, the $DATE$ keyword is resolving to Unix epoch seconds instead of the correct value for date fields (# of days since Jan 1, 4713 B.C.). As I recall, the bug only

Disable MidTier Help?

2006-10-30 Thread Dylan
Is there a way to disable the help button on the menu bar for the forms like HelpDesk through the mid tier? Or at least control it's action? I've built an outside help system to display the data we want to show the user but I haven't been able to figure out how to disable that default help

Re: Disable MidTier Help?

2006-10-30 Thread Dylan Thomas
Argh, posted too fast. It's 6.3 server on IIS. In case there's a difference heh. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Converting Remedy Datetime for SQL Query

2006-10-30 Thread Carlos Ungil
Hello, I don't think you can use them (Oracle 9i is required and I understand you're using MS SQL), but for the record here are a couple of functions I wrote recently to convert remedy timestamps to/from a more reasonable format. Regards, Carlos Ungil create function timestamp_to_date

Re: Disable MidTier Help?

2006-10-30 Thread Lucero, Michelle - IST contractor
Hi, Dylan: If you are asking for either the Helpdesk form in the User Tool or in the Mid-Tier. To disable: Open the form in the Admin Tool, On the menu, click Form, select Current View/Properties The View Properties window will open, Click the Menu Access tab Uncheck Help. Click OK. You will

Re: OpSet in Web Service

2006-10-30 Thread Jarl Grøneng
What does the WSDL look like? - Jarl On 10/30/06, Joe Grande [EMAIL PROTECTED] wrote: Hello Listers, I'm trying to figure out where to specify the request ID I am trying to update via an OpSet in Web Services. The Remedy documentation is not very clear on this. Here is the XML:

Re: SupportWeb Enhancements

2006-10-30 Thread Jarl Grøneng
That was an elegant way to get around the RFE's already submitted. -- Jarl On 10/30/06, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Hi, Mike: You're right. It's not there. I've been informed by tech support that, it appears that our customers will no longer be able to submit

Re: Suggestions Anyone?

2006-10-30 Thread Jarl Grøneng
rrrChive may help you. http://www.rrr.se/en/, look for rrrChive. -- Jarl On 10/30/06, Valerie Balloon [EMAIL PROTECTED] wrote: I'm looking for any suggestions on how to cleanly pull/push data realtime from one AR System to another without the use of EIE or utilizing the API. One server is

Re: JOB: 9-month contract i Sweden

2006-10-30 Thread Mathieu Pitre
Hi, My familly and I are currently looking into moving in Sweden this summer. We live in Canada and we want to see a different culture. I was wondering if you would know where I could search on the web to find some work in Sweden. A contact would be a good thing to. I can read/talk/write in

RV: Question about arimporcmd command

2006-10-30 Thread Lourdes Ortiz Sada
Title: Mensaje ** Hi I have one question? How can I used the arimporcmd command to mapping a file with one file especific, for example I need to add in the attach file a one document of word? Do you have any suggestion? Best Regards Lourdes Ortiz SadaConsultor de Soluciones de

Question: Email Notification Attachment Size Limitation

2006-10-30 Thread Tyrone Dee
Title: RE: ARERR 405 exporting Display Only form to .def file ** I have a filter that sends out an email to the user with the attachment they added. I was wondering if there are an known size limitations that Remedy can handle. I know that the Exchange Server can have limitations and our

Re: Question: Email Notification Attachment Size Limitation

2006-10-30 Thread Rick Cook
** In modern (32 bit) versions of Remedy, the only limitations are at the OS level. You would run into firewall/mail server limitations well before you hit the OS limit of around 2 GB. Rick On 10/30/06, Tyrone Dee [EMAIL PROTECTED] wrote: ** I have a filter that sends out an email to the user

Re: Disable MidTier Help?

2006-10-30 Thread Wixson Carolyn L PSNS
Thanks for the reply Michelle. I neglected to mension one vital part, though. (Funny how it doesn't make it always from the brain to the email.) I really want the FORM help available to the mid-tier, just not the FIELD help. It looks like it is all or none. It is too bad that they disabled the

Re: Upgrading and switching platforms at the same time

2006-10-30 Thread Rick Parry
** Hello Dwayne, I've made this same type of move just thismonth.Iagree with James do the database first then do the Remedy upgrade. Imoved froma Windows Platform to a SuSE Linuxplatform for both database and Remedy. Take care, Rick "McKenzie, James J C-E LCMC HQISEC/L3" [EMAIL PROTECTED]

ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread igor ivanov
Please help, what's wrong? Remedy Support Note: ... There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application. You only need to upgrade your file if you are upgrading your ITSM application to version 7, or if you are

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread Rick Cook
** I think there's a KB for this onethat suggestsdeleting your multilicense.ar file, I think it's called. When you restart ARS, it should generate another. Rick On 10/30/06, igor ivanov [EMAIL PROTECTED] wrote: Please help, what's wrong? Remedy Support Note: ...There is also no license file

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread McKenzie, James J C-E LCMC HQISEC/L3
** Rick: Is is not true that you cannot run an unlicensed server with the ITSM applications. This would cause the problem that Igorsees? James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Monday, October

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread Rick Cook
** I think you can run an unlicensed AR Server with ITSM apps up to, but not including, ITSM 6.0. After that, the CMDB is included, which requires multi-threading, which requires an AR Server license. I believe that the deployable applications that ITSM 7 uses also require an AR Server license.

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread Tony Worthington
In addition - I find that version 7 sometimes forgets about its licenses. Example ... I just finished up an ITSM7 install (licensed), rebooted the server, and it came up as demo. I could see all the licenses in the admin tool, but the server didn't recognize any of them. Deleting the

Capture Path of Document (File Chooser)

2006-10-30 Thread Rolf Cooke
How might I capture file location with User client? Request is to implement a file chooser, such as with typical application using File Open. Instead of opening the document, simply want to capture the location at the which document was found. As a possible solution, I

Re: ITSM 6/CMDB 2.0 integration

2006-10-30 Thread strauss
** There are CMDB 2.0.1 documents up on SupportWeb in Documentation(BMC Atrium CMDB 2.0.1 Developer's Reference Guide BMC Atrium CMDB 2.0.1Master Index) dated 2 November... so I would have to guess that it's close. Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of North

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: ITSM 6 Licenses on ARS 7 Server ** Rick: Igor stated that there is no server license, just the default 3 licenses. If I'm incorrect, sorry. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList)

Re: ITSM 6/CMDB 2.0 integration

2006-10-30 Thread Rick Cook
** Chris, how/where are you seeing that? I only see 2.0.0 in the Supported Product List. Rick On 10/30/06, strauss [EMAIL PROTECTED] wrote: ** There are CMDB 2.0.1 documents up on SupportWeb in Documentation(BMC Atrium CMDB 2.0.1 Developer's Reference Guide BMC Atrium CMDB 2.0.1Master Index)

Re: Newb needs API help...couple of questions

2006-10-30 Thread Marc Nations
** Thanks for all the help! I had not scoured sourceforge yet and, by the Beard of Zeus, someone has already done a Python interface. Very good news indeed. I was able to install it, run it, and start getting results almost immediately. Apparently it's also using ctypes to interface with the

Re: ITSM 6/CMDB 2.0 integration

2006-10-30 Thread Tony Worthington
I found the release notes there as well... I don't think they were supposed to be there, it was supposed to be another document (some whitepaper, i don't remember) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook [EMAIL PROTECTED] Sent by: Action Request System

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread Grooms, Frederick W
Let me see if I have this straight (from your text below...) You installed a fresh 6.03 and upgraded it to 7 ARS Server. Is this a new server box? If so it looks like you do not have an AR Server license for this box. I believe ITSM 6 require a Server license. What the support note is

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread igor ivanov
stopped ARS, deleted multilicense, started ARS, multilicense recreated same errors... it looks like Server has to be licensed! thanks, ii ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the

Re: ITSM 6/CMDB 2.0 integration

2006-10-30 Thread strauss
** http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_138636_0,00.html Which is under My List of Products, to which I have added Change Mgmt and ServiceDesk - 2.0.1 isn't listed yet in the Atrium section. Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread igor ivanov
Installed a fresh 6.03 and upgraded it to 7 ARS Server. This a new server box. As i have said it does not have an AR Server license. I can login to ITSM APPs. Submit HD Ticket with just ARS Demo License (no ITSM App Licenses). Support note is stating: If you are Upgrading your Server from

Re: Upgrading and switching platforms at the same time

2006-10-30 Thread Axton
Good point James, this will eliminate any real headaches if they exist. Is it possible to create the new instance using utf8 and import an localized oracle db into the utf8 db? Axton Grams On 10/30/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Dwayne: Go: 1.

Re: multiple attachments in pool on mid tier?

2006-10-30 Thread Carter, Craig J Civ ARPC/DPD
Title: Re: multiple attachments in pool on mid tier? ** Doug, This is exactly what happens when you do not select another row in the pool before clicking the Add button. You have to click the row below the file column header (far left column)clicking under any other column will not

Re: QUESTION: MENU - NOT LIKE

2006-10-30 Thread Guillermo Alfredo Torres Barron
** I use this qualification $GROUPS$ LIKE %Administrator% Work good ;) A question, somebady I said me that if I can use LIKE in a Run if quealification I do a FULL SCAN over database, It is true? Thanks in advance De: Action Request System discussion list(ARSList)

Re: QUESTION: MENU - NOT LIKE

2006-10-30 Thread Axton
I would be more worried about groups like 'APP-Administrotor' or 'insert app name here-Administrator'. Axton Grams On 10/30/06, Guillermo Alfredo Torres Barron [EMAIL PROTECTED] wrote: ** I use this qualification $GROUPS$ LIKE %Administrator% Work good ;) A question, somebady I

Avery L Logan/ASG/Johnson_Controls is out of the office.

2006-10-30 Thread Avery L. Logan II
I will be out of the office starting 10/29/2006 and will not return until 11/06/2006. I will respond to your message when I return. Please contact your local Help Desk concerning Remedy issues. Other Remedy team members can also be contacted at [EMAIL PROTECTED] ([EMAIL PROTECTED] - Manager)